All Questions
Tagged with marketing-cloud sms
204 questions
-1
votes
0
answers
47
views
Syncing SMS Opt-Out/Opt-In Between Marketing Cloud and Sales Cloud Custom Preference Object
We have a custom preference center in FormAssembly integrated with Sales Cloud. In Sales Cloud, we use a custom object Preference__c with a field SMS__c with a value of ON or OFF to represent whether ...
- 467
-1
votes
1
answer
37
views
Day light saving in SMS using ampscript
We have written code Ampscript code to cover the day light savings for this year, but we need to update this code to work fork every year based on the day light saving dates(As day light saving dates ...
- 3
-1
votes
1
answer
57
views
How to capture Subscriberkey in Text response in mobile connect
we have sent outbound message and capturing mobile number and subscriberkey into data data extension and now when user responds to outbound with keyword Accept, we need to update the response to ...
- 3
0
votes
1
answer
54
views
Salesforce Marketing Cloud SMS API Error: "Unable to find ShortCode for definition, countryCode may be required"
Body:
I'm working with the Salesforce Marketing Cloud (SFMC) API to create an SMS definition for transactional messages. Below is the API request I'm sending:
POST /messaging/v1/sms/definitions/ HTTP/...
- 48
0
votes
1
answer
37
views
Error SMS text response following nextKeyword
We are encountering an error in the SMS. Hope to find some help here.
We have 12 SMSs in different journeys. We use text responses to capture the replies and we push a next keyword to move to the next ...
- 52
0
votes
1
answer
43
views
What currently determines Priority in MobileConnect when you use a Mobile Import Activity?
If I set up a daily import of records from a DE into MobileConnect, but some of those record IDs (in this case, mapped to the Contact Key) share the same phone number, how does that affect the "...
- 3
1
vote
1
answer
59
views
SMS - Enter an SMS journey only after optin to a keyword
Thank you for taking the time to read this. We are using Mobile Connect here for the first time. The use case is to send a series of SMS via a journey as soon as the subscriber subscribes through a ...
- 52
2
votes
1
answer
132
views
Using Marketing Cloud Publication List for SMS
Is it really possible to use publication list for SMS?
AFAIK, there is this documentation saying "If the list is used for SMS, name your publication list with no spaces. Add information to the ...
- 33
0
votes
0
answers
71
views
Update a bitly link with API using AMPScript in SMS
We are using custom back-half links in Bitly to redirect to a CloudPage for capturing clicks in SMS campaigns. However, we encountered an issue: Bitly only accepts static links. This means that if I ...
-1
votes
1
answer
235
views
Tracking SMS Opens and Link Clicks in Marketing Cloud Custom Activity Integration
I'm integrating with a third-party SMS provider in Marketing Cloud via a custom activity. The custom activity will hardcode a message in the journey and split the audience with decisions. I'll be ...
0
votes
0
answers
59
views
SMS Links - click tracking
In Mobile Connect we have URL Tracking - All Time - is there any way of querying this section to discover who clicked the links from SMS's, not only how many?
Or is it any available API or script to ...
0
votes
1
answer
87
views
Text SMS with Special Character in Canada
I am trying to send Mobile optin SMS(double OptIn) for Canadian carrier for French and Spanish language along with English.
I am referring content block created in Content builder in Mobile optin ...
1
vote
1
answer
152
views
Real time SMS from Sales Cloud to Customers via Marketing Cloud
We currently use a third party system built in our sales cloud to send transactional SMS alerts to our customers.
We use Marketing Cloud to send monthly emails primarily.
As they are monthly ...
- 283
1
vote
1
answer
224
views
SMS Character Limit with AMPScript
We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
- 13
2
votes
0
answers
379
views
Wait By Attribute in 2-way SMS communication journey - values in the field changed by next keyword
I am trying to prepare a journey for 2-way SMS conversation, on the basis of this topic: Capture SMS response on Journey Builder. So my journey sends SMS message to the consumer and on the basis what ...
- 193
1
vote
1
answer
339
views
SMS AMPscript Text Response
Following the below thread, we have created AMPscript for a text response that is associated to a Next Keyword in an SMS Outbound message.
Capture SMS response on Journey Builder
However no responses ...
- 27
1
vote
1
answer
117
views
Calling an External API using AMPscript in SMS Asset. Unable to reference Columns from Data Extension in Payload
I have the following codesnippet which I reference as content block by key in my SMS Asset. Unfortunately I am not able to get the price from the API. How do I make the payload dynamic such that it ...
- 257
1
vote
1
answer
351
views
sms send count more than population
Is it possible that send count are more than node populations?
0
votes
0
answers
124
views
How to exclude sending SMS on holidays?
I am setting up a journey with external API system in SFMC to send SMS message and have a situation of recurring journey running daily, taking all records from Call object who made a call the day ...
-2
votes
1
answer
198
views
Custom From Name SMS in Journey Builder [closed]
Good morning,
is it possible to customise the send name from Journey Builder as per below example so that it will render visually to the recipient upon message delivery and override the Account level ...
- 27
1
vote
1
answer
127
views
Logging API errors in DE - MobileConnect SMS
I'm using Short.io to shorten personalized URLs in MobileConnect. I have the API working without issue, but I am running into roadblocks while trying to figure out how to log an error to a DE if the ...
0
votes
2
answers
523
views
MobileConnect for Multiple Short Codes
We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
- 11
-1
votes
1
answer
367
views
SMS Status Codes in _SMSMessageTracking having 4504 FailedDueToUnknownSubscriber when Journey Builder SMS sent
I use Journey Builder SMS sent and for some small amount of subscribers I had 4504 FailedDueToUnknownSubscriber in the field SMS Status Codes in _SMSMessageTracking according to this document. Because ...
- 51
-1
votes
1
answer
524
views
marketing Cloud - super messages
(1) Does SFMC have a feature within it, so as to calculate the usage of super messages and different channel usage ?? and DOES SF track and charge as of today / now their customers for super messages ...
- 1
0
votes
0
answers
86
views
SSJS QueueMO - The remote server returned an error: (400) Bad Request
I've been trying to get a POST call to the sms/v1/queueMO endpoint (https://developer.salesforce.com/docs/marketing/marketing-cloud/references/mc_rest_sms/postQueueMO.html) to work from a Cloudpage ...
0
votes
1
answer
1k
views
Mobile connect: ability to report sms bitly link
Is there a possibility to export or generate a report for bitly link sent through SMS with mobile connect?
Thanks in advance
0
votes
1
answer
60
views
Creating Multiple GUIDs in one AMPScript Block, is this possible?
I'm trying to InsertDE some data into rows to log next message conversations.
Once a user replies I want to log in a DE the initial message that started the next message conversation, the reply, and ...
- 25
0
votes
1
answer
326
views
New "From Name" causes an undelivered SMS status in Journey Builder?
We have set up a new journey to do test sends from a Data Extension.
The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated.
We have ...
- 3,835
0
votes
1
answer
254
views
Marketing Cloud Engagement - Can Data View retention periods be shortened?
My understanding is that the default retention period for data views is 6 months.
Is there an option to reduce or extend this retention period? I am looking to minimise the amount of SMS message ...
- 5
0
votes
0
answers
509
views
Dynamic Bitly url shorten in SMS SFMC
In sms, I want to add the cloud page URL with the dynamic values. When someone click on the URL it redirects to the landing page and data is inserted into the data extension using the lookup function.
...
- 1
0
votes
1
answer
124
views
Can SFMC send a triggered message when the NextKeyword times out?
In mobile studio, you can configure a NextMessage and set the timeframe. This means that the user has X amount of minutes to reply back before their reply will no longer carry the keyword to trigger ...
- 25
0
votes
2
answers
1k
views
MobileConnect Re-optin methods
I have a contact who was opted into KEYWORD1 and has opted out of SMS by texting "STOP". Next to the keyword, under subscriptions, it says Not Opted In.
This person was then added to ...
- 119
12
votes
3
answers
4k
views
Connect the SMS Send Log to the SMSMessageTracking Data View
The SMSJobID in the send log is a GUID, not the normal numerical identifier like the SendJobID that is inside SMSMessageTracking DV.
SMS Send Log:
SMS Message Tracking:
I have tried looking to ...
- 30.9k
1
vote
1
answer
500
views
Marketing Cloud SMS expiration time
I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
0
votes
2
answers
3k
views
Sending SMS to data extensions
We work on a new SFMC org and we would like to send SMS directly to a Data Extension as it is now possible.
However, should we import first the mobile number (with the Locale and the ContactKey) in ...
- 643
3
votes
1
answer
6k
views
Capture SMS response on Journey Builder
I'm trying to create a Journey that uses a SMS response as criteria to go to the next step.
At my Journey, I will send a message to my customer like this:
"Do you have any problem with your last ...
- 133
1
vote
1
answer
221
views
SMS API call through short.io [closed]
I'm trying to shorten a URL and put it into an SMS in Marketing Cloud Journey Builder.
I've been on their website, registered, got a Key and managed to short the url in JSON using Postman. Now...how ...
- 11
-1
votes
1
answer
220
views
How to block replies on sms sent with a short code ? Marketing Cloud mobile connect
We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send).
Is it possible to configure ...
- 3
0
votes
1
answer
260
views
Adding contacts from Salesforce to All Contact- Mobile Connect
I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
- 1
1
vote
1
answer
1k
views
Salesforce Marketing Cloud : How to ensure SMS are sent to only those Phone numbers which are present in the sendable Data Extension
I have a sendable DE, which has a Phone and a locale field. I want to send SMS to only the numbers that are present in the Data extension.
The last time I tried to send the SMS to the contacts present ...
-2
votes
1
answer
340
views
SMS not sending to new contacts in Journey Builder
I am hearing that new contacts will not receive SMS because they have not gone through Mobile Connect. Adding a +1 will help them receive the message, is there a way to auto fill a +1 in a smart ...
- 1
0
votes
0
answers
218
views
API Triggered SMS to a Data Extension
I'm trying to find a way to trigger SMS using SSJS Script Activity in the Automation Studio. The records are in the Sendable DE - is it technically possible to trigger SMS within SFMC, using API call ...
- 1
0
votes
1
answer
112
views
Capture lead Id field from Cloudpage link sent through SMS
I have created two cloud pages.
Cloud page form.
thank you page.
I used Cloudpage(URl) function in the email and sent the email, the customer fills the form and the data is stored In the data ...
-2
votes
1
answer
799
views
How to trigger SMS using API in marketing cloud [closed]
When someone submits the cloud page form, I need to send Thank You SMS with their name using API. how can I achieve this?
- 1
2
votes
0
answers
89
views
Force update on a API-triggered Text Message from Mobile Connect
I have a heavily used SMS Template configured in Mobile Connect in which I sometimes have to modify the included Ampscript. While doing so today I discovered a new alert upon clicking the Save button ...
- 3,401
0
votes
1
answer
2k
views
How to do real time mobile opt-in in marketing cloud integrated with sales cloud?
We're capturing User information through web based form and the same is integrated with sales cloud which automatically creates a lead based on information provided. We've marketing cloud integrated ...
- 556
0
votes
1
answer
215
views
SFMC SMS Next keyword replies
I am looking to send an SMS and when they respond send them an answer. I have the next keyword set up and I can customize answers based on if the reply is Yes or No.
%%[
var @response, @validResponse
...
0
votes
1
answer
440
views
How to do unsubscribe from SMS via Email and vice versa [closed]
Is it possible to unsubscribe from the email and have it removed from the SMS automatically, and vice versa?
Thank you all
- 3
2
votes
1
answer
1k
views
Re-Subscribing the user for the Mobile Connect
Right now the user has opted out by sending the "STOP" keyword to the Long code.
If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect?
I found ...
- 424
6
votes
1
answer
2k
views
Message sent through Marketing Cloud isn't delivered and doesn't show up on the deliveries endpoint, what can it be?
I'm making a call to Marketing Cloud's endpoint to send SMS messages like this:
-- request to /sms/v1/messageContact/{messageId}/send
{
"mobileNumbers": [
"55009999999999"
],
"...
- 14.4k