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Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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1answer
16 views

How many SFMC contacts can be deleted in one REST call?

Specifically for the delete type "by key" or "by id" as outlined in the documentation: POST /contacts/v1/contacts/actions/delete?type=keys Wasn't finding any specific documentation ...
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0answers
15 views

How to get “week commencing” with AMPscript based on a given date

Hope you're having a great day! I'm referencing a specific date DD/MM/YYYY (New Zealand date format) provided from Sales Cloud as part of an automated email journey for contacts experiencing product ...
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0answers
10 views

Multi Step Web to Lead in CloudPages/Marketing Cloud [closed]

I am trying to see if it is possible to create a multi step WTL in Marketing Cloud that will create/update a lead when the submit button is clicked on the 4th step of the multi-step WTL. Upon research ...
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0answers
19 views

What is the best way to use a Marketing Cloud form to capture a custom field and sync it into your Salesforce CRM?

We are currently using a Journey Web Form and I would like to add a field to the form where people can select a check-box. If they do select that check-box, I want that to be updated in my synced ...
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1answer
23 views

LookupRows() giving Error - 500

I am trying to insert new email address and Zipcode in my DE which doesnt already exist. . I am using lookuprows() on emailaddress field, but while publishing I am getting "500 - Internal server ...
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0answers
8 views

How to delete bulk subscribers from All Subscribers List based on a criteria?

I want to delete bulk subscribers from All Subscribers List based on a criteria by using either Automation and Query activity or by using Ampscript...What would be the best way out ?
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0answers
7 views

Marketing Cloud & email development - Can I link two elements in the html?

I'm creating an email template with the content builder of marketing cloud. I paste my html that have, unfortunatly, to be outlook proof. <!-- (I took this from https://buttons.cm/.) --> <div&...
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1answer
20 views

Querying data view (Open) and grouping by date in SFMC

I am trying to get the number of opens for each day (Example: April 15, April 16, April 17 and so on....) Date Opens Apr 15 17500 Apr 16 5000 Apr 17 200 I am using the below query, but not ...
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1answer
25 views

Use AMPScript variable to retrieve values from nested JSON in GTL

I am trying to pass a variable into a GTL datasource to get a set of nested values from a JSON so they can be used to dynamically theme an HTML module. In the below example I am able to get the values ...
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1answer
24 views

Trouble with Lookup functions in AMPscript

Hope you're well and having a great day! I'm working through a communication to our contacts that are experiencing shipping delays due to supply chain issues with our supplier. Though we're pulling ...
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1answer
26 views

Can we use Salesforce Data in Multi Org BU Connectors?

We have multiple BU's, some that are a child of other BU's, we are trying to build a region-based structure (e.g. Europe > Germany, Europe > France, NA > USA) Using the Multi Org connector we ...
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0answers
17 views

unknown error exporting data from query studio

I'm trying to Export data in Contact Builder with Query Studio, but it moves me in an unknown error. Anyone can help me?
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2answers
15 views

How to set default time in DE date field time using SQL in marketing cloud

whenever a record is created how to set the time in the Date field time value to 8AM by default. SELECT CustomerID, CreatedDate, DATEADD(Day, 1, CreatedDate) As NextDate from TestCustomers instead ...
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0answers
13 views

Marketing Cloud Connector Objects not visible

I recently installed the marketing Cloud Connector and configured the connector as per salesforce documentation/trailhead module(https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-...
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1answer
29 views

Errors: No column name was specified for column 2 of 'Qry'

I try to extract email duplicates from All Subscriber list of Marketing Cloud and I have a syntax error that I do not understand. select a.EmailAddress, COUNT(a.EmailAddress) from _ListSubscribers ...
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0answers
28 views

Import External Database Data into Marketing Cloud [closed]

Hello Salesforce Stack Exchange Members, Is there a way to setup an integration from an external database (custom built CRM database built in FileMaker Pro) to import data into a Marketing Cloud Data ...
2
votes
1answer
27 views

Error: The Request Property(s) Email do not match with the fields of EmailSendDefinition retrieve

In the official documentation, the EmailSendDefinition object has an Email property. The same I see in the WSDL schema: <complexType name="EmailSendDefinition"> <complexContent>...
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1answer
35 views

MarketingCloudSDK crashes

Everytime I try to configure the sdk, aka: try MarketingCloudSDK.sharedInstance().sfmc_configure(with:builder) , it crashes with this error: Terminating app due to uncaught exception '...
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1answer
23 views

Journey using Salesforce Data: Not able to create filter on the same object used for the entry event

I am trying to create a multi-step journey using Salesforce Data as entry event. My target object is Opportunity and the audience is primary contact within the opp. The entry criteria is when the opp ...
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0answers
25 views

I want to create a Data Extension and an automation for child Business Unit from Parent Business Unit [closed]

I want to create DE's and automations for Child Business Unit from Parent Business Unit. I am running a SSJS Script in parent Business unit. It ran successfully, but still it didnot create anything. ...
1
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1answer
26 views

SMS SendLog relation to Journey

If I understand correctly this mean that there is no way for us to resolve what Journey the SMS in a send log relates to? What do we get in the SMSJobID and SMSTriggeredSendID columns? I see that it ...
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0answers
20 views

Cloud Page IFRAME issue, need help [closed]

I am new to Marketing cloud and cloud page development. I need to replicate the existing page in the below link through a cloud page and hence tried to do so but the iframe under which the actual ...
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1answer
43 views

SQL LIKE statement results in unexpected behavior when field is delimited

I'll say that using LIKE or NOT LIKE works great when splitting out emails. I usally do '%@%', but something strange is going on here... I have a field and it has delimited values for example: Do not ...
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0answers
20 views

Sequence of events to be setup for salesforce marketing cloud one time email journey [closed]

Do anyone have diagram which shows the sequence of events that should be setup before we can setup one time email from SFMC?
2
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1answer
32 views

Register and configure settings of a new domain that doesn't relate to our SAP purchased domain

We have purchased SAP with thecompany.com domain configured by Salesforce. The client requested to send the emails from a different domain flowersflowers.com (that is completely different from ours) ...
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0answers
33 views

'Hard Error' in Journey Builder

I have a question about the Hard error in Journey Builder. I'm using Data Extension for Entry Source, and as soon as people enter the journey, there is an Update contact activity to insert the entry ...
-1
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0answers
28 views

When is Salesforce Marketing cloud switching to Tenant Specific API Endpoints? [closed]

I've seen announcements from salesforce about this switch from legacy to tenant-specific API Endpoints, but cannot find a date. Does anyone know when this change goes into effect? https://help....
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1answer
43 views

Query running hourly failing with primary key violation intermittently

I have a SQL query that is trying to pull three records and insert them into one. On table A, affiliation ID is the primary key, and a contact can have more than one affiliation. On table B, Contact ...
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1answer
47 views

Einstein Email Recommendation Set User Info

I'm trying to figure out how to implement Einstein Email Recommendation - especially how to implement the codes and I'm still confused with the SetUserInfo Code: <script type="text/javascript&...
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0answers
31 views

Re-route customer replies into a Data Extension in Marketing Cloud

We currently have RMM set up which routes emails to a internal inbox, however I have been researching to determine how I can capture customer replies into a Data Extension using the below article: ...
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1answer
34 views

Identify inbound SMS numbers not associated with contact

Our sales team would like to get hold of any SMS that have been sent to our long/short codes that are not associated with a contact. Ideally we would like to be able to have this as an actionable ...
0
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1answer
33 views

iOS Push Notification - sfmc_handle() not called when app was closed

If the app is already open or in the background, and a push notification is sent to the device then sfmc_handle(_ url: URL, type: String) is fired properly. Everything works as expected as the link ...
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1answer
31 views

SQL Query Error: Record Type ID' is a required for the Target Data Extension. Ensure this field is specified

SELECT c.AccountId as SubscriberID , c.DoNotCall , c.Email , c.FirstName as First_Name , c.LastName as Last_Name , c.HasOptedOutOfEmail as Email_Opt_Out , c.Phone , a.id , a.RecordTypeId as ...
-1
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1answer
31 views

AMPscript loop is showing incorrect output

I am trying to create AMPscript to parse through an XML payload and output the correct status in each classification. However, currently, my code is outputting every status in every classification I ...
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0answers
23 views

Marketing Cloud Connect user (Integrated user) setup in Sales Cloud

I am following this instructions here to connect Marketing Cloud to Sales Cloud https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-connect/get-started-with-mc-connect In the ...
1
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0answers
16 views

Is it possible to see the engagement the contact/lead in Individual Email Result like the button clicked in the email?

We had a Sales Cloud integrated to Marketing Cloud and we want to see in Individual Email Result the areas which the contacts or leads engaged in in an email especially in dynamic content.
1
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1answer
24 views

Marketing Cloud - Sender profiles and replies using SAP sub domain

Once SAP has been applied to the account all sender profiles after that should include the nominated sub domain, so say if SAP subdomain is sub.company.com I will create a sender profile with the from ...
0
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1answer
41 views

pass multiple rows to data extension

I have a doozy scenario here. With some AMPscript help, using lookuporderedrows i have a cloud page with rows presented in a table. In this table there will be two input fields which i want passed to ...
0
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1answer
20 views

call script ssjs in content page salesforce [closed]

I have an ssjs script which contains functions with variables, I want to make a form in html (in content page for example) i want manually enter the data then run it directly in my ssjs, My question: ...
0
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1answer
38 views

Why does my AMPscript only loop once?

I am trying to display multiple results using this loop. However, it will only loop through the first set of results from the XML. AMPscript: %%[ VAR @ShipmentsReleasedRows SET @ShipmentsReleasedRows ...
0
votes
1answer
34 views

SQL query to get Open rate by domain

I'm trying to build an SQL query to get the Open Rate Percentage by domain for an email send through Journey build or scheduled send. Below is the query I have trying to figure out, but it's giving me ...
0
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0answers
19 views

Using a subdomain in RMM

My client is currently sending all communications from news.email.client.es. However, they want the replies to be forwarded to family.email.client.es. We have configured the RMM settings on the sender ...
0
votes
1answer
20 views

Move data from synced Data extension to custom Data extension without duplicates [closed]

I want to move all records from synced data extensions to a new custom Data extension.There are so many duplicated records in synced DE. I want to copy the actual records (without duplicates) to new ...
0
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2answers
49 views

Sending variables to a Cloud Page using a push notification

I'm trying to use push with AppInbox/Cloud Pages. I want the Cloud Page that is linked to the push message to be able to display dynamic content based on an attribute for that contact. This page - ...
0
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1answer
62 views

How to initiate a journey (via API) for 'new' users in SFMC?

We would like to initiate a journey for 'new' users via the Rest API (POST /interaction/v1/events, see documentation). These users are new in SFMC. In other words, we have no contact (email address ...
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0answers
53 views

Capturing details from EMAIL to FORM using the PRIMARY KEY [duplicate]

Hi All, I hope I can explain this right. I need assistance on how I can capture the details from EMAIL going to FORM. My question is there a way to transfer the details (NAME, EMAIL and MOBILE) going ...
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1answer
47 views

How Marketing Cloud handls Leads converting to Contacts

According to this Knowledge Article When you then convert the Lead to a Contact, the values change and the ContactID replaces the LeadID and this then update All Contacts (view in Contact Builder) ...
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1answer
20 views

Invalid column name in row_number() function

Why am I getting this error? An error occurred while checking the query syntax. Errors: Invalid column name 'Id'. SELECT (L.Id) as 'SubscriberKey', L.ID__c as 'ID_C', L.Email as '...
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0answers
47 views

Jquery and AMPScript passing values

Ok i am starting to think Jquery and AMPscript do not go with each other on the same page. I have an email with a button and i am passing a few url parameters to a Cloud page. I RequestParameter to ...
0
votes
1answer
19 views

Can we create data filter on the basis on behavioural data via data filter? [closed]

How can we create a data filter on the basis of behavioural data?

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