Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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11 views

IGO_Products Updated Uuid

I'm having trouble updating the Uuid filed in our IGO_Products data extension. The first time I uploaded a Product Catalog I mapped the wrong field to the 'Product Code' (mapped it with product type). ...
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14 views

Using Marketing Cloud send by SMS link to personalized cloudpage [closed]

I have a DE, ready for SMS, with personal data and debt information. I want to send a SMS to this DE with a link which would direct to a statement of debt made on cloudpage, this will include for ...
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16 views

Transfer Email Templates and content from one Exact target to another (Marketing Cloud)

A client migrating from Exatcttarget 1.0 to 2.0. We have 400+ email templates to transfer. What's the preferred way to achieve this while keeping the native capability of drag&drop to edit emails? ...
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21 views

Two triggered sends (if based) on one cloud page

I have a page for subscribers. The intent is to have new subscribers inserted into a DE and have a triggered send to send a welcome mail. But on the other hand, if someone is already a subscriber we ...
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1answer
27 views

Sending Attachments in Emails via Transactional API

We have been sending emails and SMSes from Service Cloud through marketing Cloud.We are just using SFMC as a gateway and using its Transactional API to send the emails and SMSes.We are building the ...
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1answer
22 views

Marketing Cloud Txn API | Whitelist my Webhook only for Marketing Cloud calls

If I implement a webhook, it basically allows anyone to call that endpoint. As this would be a public URL. From security point of view, I should only consume event notifications coming only from ...
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1answer
30 views

Syntax issue on ampscript

The error says syntax if not closed. I am unable to use this ampscript for my triggered email: Set @Lead = RetrieveSalesforceObjects("Lead","Name,Llave_Prospecto_SGC__c","Id&...
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16 views

Contentid on email send definitions or email templates

I'm analyzing an existing setup where they have thousands of email templates and email send definitions. I have a contentID as part of certain number of email templates or send definitions (email ...
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15 views

How to remove a specific contact from the mobile connect held list and resend an SMS?

Is there a way to choose a specific contact number that has entered the Mobileconnect held list, so we can resend him an SMS? I only found this one: Disable Bounce Logic and Clear Held Numbers in ...
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29 views

Can i add Salesforce developer org or Sandbox Org into Social studio?

I want to add either Salesforce developer org or Sandbox Org into Social studio . Then want to use it in Engagement macros so that i can test Lead and case creation In Service cloud from social studio ...
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32 views

Advantages & Disadvantages of Using 'Salesforce Data' vs 'Data Extension' for Journey entry source

I'm struggling to understand the use cases for these two entry source types. Why not just always use Data Extensions? Is there a huge latency difference between the two? I've read people recommending ...
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24 views

Gmail open tracking pixel is status:blocked

In every email you send from salesforce marketing cloud, you send an open.aspx (open tracking) request in the form of: Request URL: https://click.my.delegated_domain.com/open.aspx?HASH-KEY When i go ...
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15 views

How does _MobileSubscription works?

Our data in Audience Builder or our Contactable data are from _MobileSubscription for Mobile Subscribers. There is a list of records that I wanted to push to AB or become contactable but because they ...
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24 views

Dynamically send Attachment from Marketing Cloud

I'm wondering if it's possible to dynamically send an attachment with an email from marketing cloud. In the marketing cloud, we will have contact details, based on certain criteria I want to pick a ...
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20 views

Check if contact submitted custom cloud page form in journey

I have a winback journey and want the contact to fill out a custom cloud page form. I want to steer them down different paths depending on if they have submitted the form or not. I know i can check to ...
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24 views

Redirect Cloud Page when string is in url

I’m looking to redirect a user from a Marketing Cloud Landing Page if a certain string such as "/eb=1&eb_timestamp=" is contained in the url. I’m struggling with this and would really ...
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19 views

Enhanced Dynamic Content File

I was looking into this Enhanced Dynamic content feature within Content Builder and viewed the Youtube video about it. It mentions that everything is setup into a CSV file with content (text, HTML, ...
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2answers
41 views

Edit behavioural trigger content block: productLink

I am currently in the process of implementing behavioural triggers content block. I have a scenario in which the default product link from product catalog refers to a certain region that will not ...
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17 views

Is it possible to use AMPscript to output data extension row information in a mobile push message?

The use case for this is bundling as many likes/follows/replies etc into a single Push message. For example, "you have 8 unread replies, 2 new follows and 3 new likes". I've done this sort ...
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1answer
38 views

Delete All Subscibers from Marketing Cloud Org [closed]

I have 4 lakh subscibers in all subscribers list in marketing cloud instance. I want to delete all subscibers from all subscibers list. As there is no option to export all subscibers once to a list in ...
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20 views

Can suppression lists be updated from Automation Studio?

Our Marketing Cloud hierarchy consists of 170 child business units and a single parent business unit. Local marketing emails are sent from the 170 child business units. We track opens and clicks in ...
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1answer
24 views

Can Wait By Attribute honour the dynamic dates in Journey?

I have a 'Wait by Attribute' in my Journey which is referring to a date attribute in a data extension from contact builder. I then have a SQL criteria to change the Date values based on certain ...
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20 views

SQL activity fails in Automation

I have a DE with 5 Primary Key columns. We are trying to insert data into DE by the SQL activity in Automation Studio with UPDATE Data Action. First time the data was loaded correctly, second time ...
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1answer
26 views

Marketing Cloud - Reply Mail Management - Custom Setup Query

Our marketing cloud is setup to send from 3 different authenticated sub domains Eg: My.Business_name_1.com My.Business_name_2.com My.Business_name_3.com We have a custom RMM setup so that if someone ...
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1answer
29 views

Help with Cloudpages and Email Forms

I should start by saying I'm a novice and I'm using the content blocks to create an email. I've created a data extension to capture customers information: Predefined information from another data ...
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1answer
20 views

Marketing Cloud SQL Query - Removing Rows containing certain values

So I'm trying to query data extension Data123, and I want to grab all rows where Email_Address doesn't contain 'TEST'. I thought the proper syntax would be Select * from Data123 Where Email_Address ...
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23 views

Impact of a Salesforce Instance refresh or migration on Marketing Cloud Connect and Marketing Cloud org

A Salesforce instance change (refresh) will take place in production overnight from Saturday to Sunday. Salesforce will be "read-only" during the refresh period. What are the impact of a ...
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27 views

Marketing Cloud UTM issue: Parameter Manager + Redirect issue + AMPscript

Im facing a redirect issue in my MC email links. Steps to reproduce: Creating a dynamic link with AMPscript Example: SET @magentourl = CONCAT('https://www.example.*/cart-link/cart/restore?token=',@...
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17 views

How does Journey Build make SOAP calls to Sales/Service Cloud - single record or batch?

Trying to determine record update and creation behavior in Sales/Service Cloud when Salesforce records are created or modified by Journey Builder activities. Here is the scenario: Multiple contacts ...
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1answer
30 views

AMPscript RegExMatch on whole words?

I have this pattern that will find specific characters, but what if I wanted to find whole words? I know I need word boundaries, and/or lookarounds, but I am having trouble getting it to work. This ...
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19 views

HTML Tag Displayed in the SMS message SF marketing cloud

I have a problem with the Concat function in marketing cloud SMS and the result. The message is concatened but i have as a result a HTML Tag at the beginig of the message . The message is : %%[ var @...
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1answer
25 views

marketing cloud Deployment Manager Error while deploying shared data extensions from one BU to another BU

I am trying to deploy marketing cloud data extensions and shared data extensions from one BU to another BU using deployment manager. I created separate snapshot marketing cloud data extension and ...
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18 views

Mobile Connect Subscribe, Unsubscribe and Resubscribe

We are planning to create a subscription center in Marketing Cloud using cloud pages where in contacts can subscribe on our Email/SMS subscription. I already have a working solution for controlling ...
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17 views

SFMC retrieve sent summary through SOAP API [closed]

I was hoping to use the SOAP API of Marketing Cloud to display a summary of all emails that are sent using a specific sender profile between 2 dates. But no matter which ObjectType I use, I can't seem ...
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2answers
30 views

Retrieve Ordered Automation Rows in WSProxy Retrieve

I've written a script with WSProxy that retrieves all Automations (Programs) in a Marketing Cloud business unit. Then, I retrieve all runs (AutomationInstance) of that automation and get the status of ...
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47 views

Can Marketing Cloud generate JWT tokens in AMPScript?

As the title suggests, I need to make a callout to an external service but must sign the request with a JWT token (using a private key). Is this possible?
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2answers
49 views

joining two tables [closed]

I'm trying to join two tables(to get the OrderLines) and I'm geetting 0 records even if I manually checked if there is matching records and there is multiple records for each customerID that are ...
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1answer
17 views

Marketing Cloud Personalisation String Truncates or Cuts Comparison Operator which is part of the String

I'm looking for advice as I have 3 user codes that I want to give to each of my recipients via Email. Some codes contain comparison operators "<" and ">". But Marketing Cloud ...
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1answer
39 views

SSJS redirect error 500

I'm using a simple SSJS code to redirect according to an API call results. But I keep getting error 500. Problematic code: if(ContactId == 'null'){ var errorURL = 'https://errorURL.com' ...
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1answer
42 views

Adding private domains for sending without additional dedicated IP

Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
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1answer
46 views

Need to query 'All Subscribers' and write to Data Extension via SOAP API (Marketing Cloud) [closed]

I'd appreciate any high level assistance in how I would query "All Subscribers" list and write contents to Data Extension. I have a need to access fields in "All Subscribers" that ...
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1answer
40 views

Check a string for values that shouldn't belong

I have a string that could contain any of these values set @string = "a, b, c" I thought I could do this using AMPscript if IndexOf(@string,'a') > 0 or IndexOf(@string,'b') > 0 or ...
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1answer
21 views

Retrieving recurrence setting of automation using SSJS

I am working on a project where I am retrieving the status of all running automation in the system. One of the information which I would like to display is how frequent the automation is scheduled to ...
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1answer
33 views

Is it possible to customize the look and feel of the Forward to a Friend Default Page [closed]

Is it possible to customize the look and feel of the Forward to a Friend Default MC Page? Thanks!
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21 views

What are the limits of volume for JourneyBuilder with Marketing Cloud Connector

We are using Journey Builder connected to our Sales Cloud instance. In our journeys we use Salesforce Entry Data. We mostly use “Sales Cloud Campaign” as entry mode for journey, but we have a few ...
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0answers
25 views

Salesforce Audience Studio vs Einstein Email and Web Recommendation comparison articles [closed]

I am trying to compare the capabilities of Salesforce Audience Studio(DMP) vs Einstein Email and Web Recommendation. I have read few documents outlined below: Audience Studio Einstien Recommendation ...
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21 views

Is there a way to limit the number of daily sends for a triggered send?

Is there a way to limit the number of daily sends for a triggered send? Due to an incident on one of our User Initiated send we have implemented data extension count threshold checks in the ...
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2answers
28 views

Filtering & Formatting Row Data from a LookupOrderedRows AMPscript Function

I would like to create a Property Alert email that showcases a selection of Apartments for Rent based on the prospect's City of interest. It looks like I can use the LookupOrderedRows AMPscript ...
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30 views

Contacts Exiting Journey at Decision Split

We have a journey that has an API Entry event, being feed contacts that reset their password on our website. The journey is supposed to send an email and push notification to our end users depending ...
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1answer
24 views

Index of a private domain delegated to Salesforce give 403 - Forbidden: Access is denied

We already delegated a private domain to Salesforce Marketing Cloud what is happening is that in the index we are getting the following error Server Error 403 - Forbidden: Access is denied. You do not ...

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