Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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12 views

Super Messages || LANDING PAGE vs CODE RESOURCE

Recently I was working on this integration and got the solution which I can implement easily, by placing the below SSJS code on a cloud page. However, while I noticed that there is mention about ...
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10 views

What is the SQL for linking the _DeviceId field in _PushAddress to the SubscriberKey in _Subscribers

We have configured our App to register for mobile push using the SubscriberKey value that exists in Marketing Cloud. When we view Contact in the Mobile Push channel of All Contacts I can see the ...
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Joining _Sent and _Subscribers data into export

I'm needing to join the _Sent and _Subscribers data views and have them organized by the SubscriberKey so all data pertaining to a particular Subscriber Key is on the same row. Would it look like this?...
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1answer
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Can I save SSJS Variables in the Client?

I was wondering if I can save data from an SSJS function in the client to use in JS scripts that run on the client-side after page load. For example, get value from ampscript, then set that value as a ...
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33 views

Required Attributes for SSO

Is there a list of required attributes for Single Sign On. I have a client who is utilizing Shibboleth as the IDP and needs a specific list of attributes expected by Marketing Cloud. I haven't found ...
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1answer
25 views

Could AMPScript's RetrieveSalesforceObjects function used in SMS lead to performance issues with large sends?

We intend to use AMPScript's RetrieveSalesforceObjects to return Campaign Member ID from Service Cloud. SMS is sent within the journey and we expect some large numbers of contacts to enter this ...
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1answer
49 views

How to Sync TYPEFORM to SFMC Data Extension via Webhooks

I am trying to create Webhook from TYPEFORM app, which POSTS the values in JSON. And I want the values (FirstName,Email,Mobile) to get stored in a Data Extension in SFMC. When some one fills the form, ...
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1answer
26 views

Salesforce Marketing cloud user creation error

I have an enterprise 2.0 SFMC account and while creating a new user I am facing "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" error. I have ...
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1answer
29 views

WSProxy to retrieve all data extension across all business units

I have the following SSJS function which uses WSProxy to return an array of all data extensions across all business units, however, when I test the script in a CloudPage (in a child BU), it returns ...
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2answers
34 views

Mass remove records from suppression list

I have a case where I am being requested that any record that has received an email in the last 3 days needs to be suppressed from additional emails. This includes single mass sends, and any journey ...
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1answer
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Send Time Optimization Expected Behavior With Wait Activities

I have a journey with the following flow: Enter Journey at 10am Email 1 Sent 7 Day Wait Activity 24hr STO Activity Email 2 Sent 7 Day Wait Activity 24hr STO Activity Email 3 Sent The contact in ...
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1answer
24 views

Transactional Message REST API - From?

How to set up From Option for Transactional Messaging via REST API? It seems that it is set up by default of definition creation. Nothing is specified in https://developer.salesforce.com/docs/atlas.en-...
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How does Einstein STO handle unengaged users?

If any of you have experience with Einstein STO, how does it handle the unengaged users? Is there a way to see these users within SFMC tool upon deployment? Also, is there a way to control scheduling/...
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22 views

Using WSProxy to lookup rows returns “Error: Data extension does not exist:”

i'm using SSJS/WSProxy so that i can search data extension for a specific email address and return the DE name + any rows that contain that email. I have the following FOR loop that takes each Email ...
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1answer
15 views

Limit the amount of dynamic content blocks into an email

I have an email that will pull in content blocks according to category selection in a table within a DE. The user could have up to 11 categories selections associated to there User ID in the DE. I ...
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20 views

automation studio - daylight savings

I have automations scheduled in EST in automation studio. Emails cant send during these automations. Users were told not to send at 5am and 5pm EST. They reporting since daylight savings earlier this ...
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12 views

Prefence page hosted on SFSC - how to push unsubscribe data back to Marketing Cloud?

We host our preference center in Sales Cloud (visual force page). The unsubscribes are synced to Marketing Cloud via the Individual Object (automation studio). What we miss is tracking for each email, ...
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2answers
38 views

Exposing Data through REST API

I need to expose certain SFMC data to a third party app that doesn't have a ready-made Salesforce integration. I'm considering using REST API to expose the data and this action should be triggered ...
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2answers
27 views

LookUP, LookUpRows: Which conditions can i set?

This question is rather arbitrary and should just create a bare minimum usecase that is simple to understand. Sample Raw Data (arbitrary) lets call it SubscriberState +---------------+-------------+ | ...
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2answers
40 views

Need help with .ics file creation based on DataExtension field in Salesforce Marketing Cloud

I have a field in Data Extension called as "Appointment_Date_Time" this gives information about individual person appointment date and time, I want to create .ics file based on this DE ...
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1answer
12 views

Use single DE for Journey Builder or Email Sends (with Tracking email Tracking Saved to Sales Cloud)

I hope that I'm wrong but my current understanding is that I need to create 2 sets of DE for my clients, one for when they want to use Journey Builder (in the normal Data Extensions folder), and ...
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0answers
14 views

Error trying to access LEAD activity when building a Journey

I'm hoping to confirm my suspicion that the error pasted below is the result of my login not having the correct privileges in Sales Cloud to access the LEAD activity in Journey Builder. Can someone ...
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1answer
22 views

Perform tracking using trackPageView or EventTracking

We implemented Collect Tracking Code in our website and It's working fine. But beside collecting Page Views we need to be able to collect events triggered by an user/client during the interaction in ...
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22 views

Dealing Unsubscribed and held subscribers

Is there any reason why we should be having 'Unsubscribed' from master list and 'held' subscribers in our contact? How can I bulk delete them? Can I write SQL for deleting records?
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1answer
21 views

Decrypting a PGP File from SFTP Server

Problem The client that I am working with is asking us to encrypt (Using PGP or GPG) files from marketing cloud and insert them onto an SFTP Server. Then, we should create a separate Node JS ...
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21 views

'unsubscribed' and 'held' clean up Salesforce Marketing cloud [duplicate]

Can I know how we are charged for Salesforce Marketing Cloud in terms of contact? Is it based on number of subscribers in 'All Subscribers' list or is it subscribers for each publication list we have? ...
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24 views

CloudPage: CampaignMember creation not working

I have a CloudPage that contains a simple form. I ask for an email address, and upon submit, the page first checks in Salesforce if a (Person)Account exists. If not, it creates one, if so, then it ...
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20 views

Marketing cloud Retrieve all BU associated with User

I am trying to find all BU associated with the user. When I describe AccountUser Object object, the following properties are not retrievable BusinessUnitAssignmentConfiguration ...
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0answers
20 views

Einsten Send Time Optimization in SFMC Questions

Looking to see if anyone has experience using Einstein Send Time Optimization within Salesforce Marketing Cloud. I reached out to SFMC support yesterday asking about the following: Is there a way to ...
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2answers
36 views

how to update status active or Unsubcribed of subscriber in _ListSubscribers

I'm trying to do it this way, but I'm getting 500 error %%[ var @SubscriberKey, @ListID, @ListType set @SubscriberKey = "example" set @ListID= 123 SET @ListType= "Publication List&...
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22 views

Journey Builder - Decision Splits from Salesforce Data(Person Account)

I am creating a journey which leverages the Salesforce Data entry source. Sales Cloud leverages the Person Account model. Entry works as expected, but decision splits do not work. Decision splits are ...
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2answers
29 views

Master Detail object creation using AMPScript

Hello I wanted to know if there is a possibility of using "CreateSalesforceObject" function to create record on a master-detail relation object. We have a detail on Account object and we are ...
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1answer
19 views

What happens when Send Throttling a Journey and the DE is overwritten before the original audience is completely sent?

Say we have a list of 100,000 records and for deliverability sake we throttle the send to 10,000 records a day... this would take 10 days for the email to deploy, which is fine. However, on day 7 a ...
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2answers
36 views

How can I get conversion stats via SQL in Marketing Cloud?

I can get this data using Extract Data in Automation: https://help.salesforce.com/articleView?id=mc_as_create_a_data_extract_file.htm&type=0 but I was wondering, If I can get clicks via SQL with ...
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34 views

can we fetch external user information accessing sfmc cloud page [closed]

We have a requirement where we need to fetch customer care agent windows username, who is filling our smart capture form in landing page. This form is not integrated with call center system. We are ...
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1answer
20 views

Getting 'Your connection is not Private Error' for Click.SAPdomain.com in Marketing cloud

Just to give a background. We have bought SAP with a sub-domain and haven't yet purchased SSL for that sub-domain. Am getting an intermittent error saying 'Your connection is not Private Error' for ...
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1answer
55 views

Populate data extension with SH-256 encrypted email addresses

I have a project where I need to deliver hashed email addresses to a vendor for the purposes of data matching. The vendor accepts SHA-256 hashed emails. Is there a way to populate a data extension ...
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0answers
21 views

Passing data extension values to marketing cloud custom journey activity

am new to developing custom journey activities in sales force marketing cloud. I followed all steps as per the documentation and created the custom journey activity. My Iframe has an edit field called ...
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1answer
34 views

How do I automatically send an email every time a person fills out a form in Marketing Cloud?

I have the following problem. I created a landing page using the standard Cloud Capture data extension because it was the only way to get the form to send data to the extension. But I needed an email ...
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1answer
28 views

Marketing Cloud Connector Logs not generated

I'm trying to find out why records are not getting injected in Journey Builder when using Salesforce Data Entry. I've followed the documentation right here and the Debug logs are fine, the ...
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2answers
43 views

How to retrieve status of an Automation using Java FuelSDK

I'm using Java 8 with FuelSDK and am trying to retrieve some Automations but can however not wrap my head around how do it. I am able to fetch the DataExtensions using the following code: ...
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1answer
29 views

How to use Journey DE data in Custom Activity?

We have created a custom activity that successfully sends a POST call to the relevant endpoint. But we can't get it to bind data from the Journey DE. Have seen this: {{Event.my-custom-product-trigger-...
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2answers
67 views

Automate Data Extension Deletion in Salesforce marketing cloud

We have multiple Data extension which are no longer required for use. I want to delete all the data extension inside a folder in SFMC. is there any way to achieve this using automation or SSJS? I don'...
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0answers
31 views

Is there any way to create report using custom activity in marketing cloud? [closed]

We are trying to create reports for rejected contacts/records using custom activities in Journey builder but unable to find a way to get detail of rejected contacts/records by journey builder. Can ...
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0answers
36 views

POST Request via SSJS - Authorisation Types

I am working on sending an outbound POST request and haven't been able to send one to my end point url. I'm receiving a Status Code 500 indicating that this is an SSJS issue however, upon closer ...
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0answers
22 views

Need to pull campaign members form Salesforce to marketing cloud

I need to pull the data from the campaign members object in sfdc and another custom object and then use the data for a Journey, is that possible.
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2answers
28 views

Finding contacts in Marketing Cloud that are no longer in sync with CRM

We have a field in Salesforce CRM that determines if a lead should sync with Marketing Cloud or not. This field however can be updated by users to FALSE which causes the lead to stop being updated in ...
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0answers
39 views

Joining 2 synchronised DEs into Standard DE using SQL not working

I'm trying to create 1 standard DE by joining 2 synchronised DEs using the below SQL. I only want the 4 fields to be joined as listed below. Even though my SQL syntax is validated in Automation Studio ...
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2answers
41 views

Dynamic Link UTM Tracking Not Working

I have a dynamic link in an email that is being pulled from a data extension. The URL is listed below and while the link works correctly, the utm parameters are not tracking in google analytics so we'...
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1answer
35 views

Impossible to publish a landing page in Marketing Cloud which updates Salesforce object record inside a loop

I am trying to create a landing page in cloud page to be reached by a link in an email previously sent by a Marketing cloud Journey. The pages I built must: Get the email address from the email with ...

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