Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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14 views

Token cannot be retrieved from sandbox Sales Cloud [duplicate]

I can make a call to a sandbox Sales Cloud environment with Postman and retrieve a token. However, when doing the same from a Cloud Page with SSJS it fails with {"message":"An error ...
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9 views

Double Opt-in SMS issue

We offer two different SMS paths: First is a single opt-in form on the site that requires a checkbox consent. That works just fine. The second path is texting a short code number, which then fires a ...
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1answer
22 views

SMS Studio : Because of more than 160 characters LIMIT on SMS, I am getting the second message first and then the first message

When I am sending the SMS from SMS studio of marketing cloud the message is divided into 2 parts because of more than 160 characters LIMIT and I am getting the second message first and then the first ...
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1answer
30 views

How to ensure only one checkbox is selected in the cloud page? [closed]

I was not sure that you can only select one radio button. Currently both responses are being collected. Any help appreciated. <div class="sc-formfield-input"><label>&nbsp;&...
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17 views

How do I pass checkbox values in ampscript and each box checked writes a record into a DE [duplicate]

I have a form page that has three checkboxes. I currently have the form handle page loading and checking on an IF statement when a box is checked but it is only checking the top item and then not ...
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21 views

Transpose coloums to rows within a loop to create a table for a cloudpage

I trying to create a simple overview in a cloud page of all emails sends from marketing cloud. Using data views tables, I have created a DE called "Sent_rapport". It looks like this: ...
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1answer
19 views

Datorama - discover reports replacement

Im working on transitioning the existing custom discover reports that are scheduled in multiple BU's. We send reporting states based on key Email KPI's and this is sent to multiple users in various ...
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1answer
43 views

AMPscript error: Data Extension key field has a MAX or unlimited length

I'm experiencing a strange error from a LookupRows function. I've thought I've seen every single AMPscript error, until today. The following AMPscript code: set @sendLogRows = LookupRows('SendLog', '...
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13 views

Preventing Hourly Automated Emails from sending if no subscribers are on the list [duplicate]

Currently have inherited an automated email series that runs hourly that is sending 14 different emails after running a query that usually goes to zero recipients. A filter is also being used to ...
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2answers
23 views

Enabled multi-org connector but can see existing sync'ed entities in child BU's

We have recently upgraded our MC account to multi org, I have connected the child business unit to the same ORG as our parent BU. We have one org, two BU's, both need to be connected independently to ...
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1answer
30 views

Is it possible to display only 1 result in a Ampscript loop? [closed]

If I had a loop that displayed the sales from an entire year that included each month. How could I display only the 5th month's sales from the loop? Month Number of sales Jan 4 Feb 6 Mar 2 Apr 3 ...
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15 views

Getting this error when creating a user? [closed]

-<s:Envelope xmlns:u="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" xmlns:a="http://schemas.xmlsoap.org/ws/2004/08/addressing" xmlns:s=&...
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2answers
36 views

“Disconnect Account” button not working in Google Chrome

The Disconnect Account button governing the connection with Sales is currently not performing the disconnect when used in Google Chrome. This was tested by two different users on different machines. ...
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23 views

API CALLS TO CREATE A PUSH NOTIFICATION ON JOURNEY BUILDER [closed]

I would like to create a notification push (outbound) content via API in able to configure him on Journey Builder. I don't find nothing on the developer salesforce documentation for this topic.
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16 views

Role (soap object) is missing Marketing Cloud Roles

The role object [https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/role.htm] appears to be missing all of the Marketing Cloud XXXX roles. The below WSproxy code will run ...
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12 views

How to align a Checkbox and Text on the same line in Cloud Pages? [closed]

This is the code I currently have. How do I format the checkbox to be right after the word "email" and not on the next line. <label for="opt">Check this box to subscribe ...
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1answer
32 views

Cross Apply in SFMC SQL Query Activity

SELECT e.cust_id AS customer_id, e.event_id AS event_id, max(t.updatedON) as recent_timestamp FROM event_table AS e INNER JOIN car AS c ON e.cust_id = c.cust_id and e.event_id = c.event_id ...
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1answer
33 views

Creating a log of all subscribers' most recent email. It's missing some people. SQL help?

For about 18 months I've been running an automation to keep a list of all subscribers and the date of their most recent email. I have two queries and two data extensions. Number 1 is: SELECT ...
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12 views

Do not send Individual Email Results by default in Journeys

Unlike almost all messages about this topic here my IER are working perfectly. Too perfectly. When I create a journey and add an Email activity, it automatically have the parameter "Send Tracking ...
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13 views

Smart capture boolean marked “true” by default

I have created a smart capture cloud form that I am using to collect leads on an external site. I have a boolean field within this form that I'd like set to true by default. Can the box within the ...
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0answers
16 views

Marketing Cloud SSO Config Failure - ReplyURL mismatch

I did all the configurations as mentioned in the steps here: Salesforce Marketing Cloud - Azure SSO Implementation I am redirected to IdP login screen, when I load the Marketing Cloud SP Url. But then ...
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33 views

SQL Query help in Automation Studio [closed]

Trying to use automation studio SQL query to pull out unique values to different DE. What would be the simple script for this? Would Distinct work in this situation? E.g. SELECT Email,FirstName,...
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1answer
25 views

Multiple SQL statements in one Activity [closed]

We have to check in our transaction database to see if the product is bought. We get the data like: DB1 key product_1 Product_2 product_3 111 123456789 789456456 456789132 123 487462538 487454521 ...
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23 views

How to view the subscriber information in a GA360 audience?

GA360 audience is used as entry source and it shows a DE that is refreshed daily. I am aware that GA360 only pushes the subscriber IDs back to marketing cloud. I would like to query this DE in an ...
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18 views

Marketing Cloud/Journey Builder Reports with Exports of Metrics [closed]

Is there a way to export the Journey Builder Reports meaning when viewing the metrics and UI of a Journey to pull those into reports or have them in a way that is easily accessible and shareable. ...
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0answers
25 views

Can Datorama able to fetch the details of “how long an email was read by user”? [closed]

Please clarify, whether Datorama can able to fetch how long an email was read by user in Salesforce Marketing Cloud (i.e., to track the time duration that a user kept an email opened which was sent ...
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1answer
34 views

2021 - Unable to use custom fonts for emails in Marketing Cloud

I've been trying to import a custom font for MC emails. I have followed the steps from this similar discussion: Custom font in Email content blocks I have tried both ways - using SFTP and ContentBlock,...
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1answer
34 views

Create a report for Unsent Email address [closed]

I know this is possible since I've used it in previous organizations. I'm looking to build a report or activity/automation where we can paste the JobID of a send and find out the difference between ...
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2answers
45 views

Exception occurred during [UpdateQueryDefinition]

I can't figure out why this isn't working. I'm trying to update a QueryDefinition (SQL Query) using this Soap Envelope. <Envelope xmlns="http://schemas.xmlsoap.org/soap/envelope/" xmlns:...
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29 views

how to decrypt the email address using SQL query activity in marketing cloud [closed]

data coming from salesforce and email address is encrypted in synchronized DEs. Now I want to decrypt that email address which is there in sync DEs using the query and put the result in targeted DE. ...
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1answer
26 views

Is there an email send limit for Marketing Cloud? [closed]

my company has Salesforce Sales Cloud installed, which has a current limit of 5000 List Emails per day. We're evaluating to install the Marketing Cloud too, but we want to know if there is a similar ...
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1answer
33 views

How to use QueueMO REST API to update SMS subscription status?

I want to automatically update SMS subscription status through a Data Extension. At first, I was going to use an import definition in Mobile Connect and then put in an automation. It went well for ...
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1answer
22 views

Query not working in MC

my query is not working, can you help me please? SELECT Id FROM DE_test1 WHERE Id="0032X00002NNlK7QAL" Error: Error saving the Query field.Incorrect syntax near 'X00002NNlK7QAL'.
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1answer
17 views

Is Einstein STO activity in journey builder considered a “wait activity” for the purposes of Exit Criteria?

Given that the Einstein STO activity must be immediately followed by an Email activity, I'm wondering how this works with Exit Criteria? Documentation for Exit Criteria says "Journey Builder ...
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1answer
41 views

Remove duplicates in Journey Builder

I was wondering if there is a way to remove duplicates in Journey Builder? I'm looking at creating a welcome campaign via Journey Builder. Currently I have within my welcome email AMPscript which ...
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1answer
59 views

Best Practices to enable CI/CD in Salesforce Marketing Cloud

I was wondering if creating multiple Business Units in Salesforce Marketing Cloud for testing and sprint development aside from one for PROD was a typical and facile way to set up the Marketing Cloud ...
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1answer
29 views

Report on User that added Contact to Marketing Cloud

I'd like to get a report/data extension/export of which Marketing Cloud user added a Contact. I can see this on the All Subscribers interface in Email Studio ("Added By" column), but when I ...
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1answer
38 views

Encountering 500 server error while parsing xml response in SSJS

I have req to get User record in Marketing cloud for which I am using SSJS to make SOAP API call and the response is in xml , I am passing the response to Ampscript as SSJS cannot cannot parse xml ...
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1answer
23 views

Disable submit button on Cloud Page using the Primary Key

Hope I can explain this right. I would like to request assistance on how can I disable the submit button on the Cloud page form after submitting a duplicate email in which the email address is set as ...
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28 views

Question about data retention policy, there is a way to do a batch update of multiple DEs at once? [closed]

Looking to update data extension retention policy but we have tons of DEs and wondering if there was a way to do a batch update on them?
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2answers
40 views

Marketing Cloud SQL not updating field in data extension

I have a synchronized data extension that SQL queries Lead data into another data extension that is being used in a Journey. The Journey sends out an initial email based on the status in the SQL query....
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1answer
30 views

AMPscript for adding the Order Number to an email subject

I am trying to add the order number to an email subject and I don't know-how. Plus I am really new to the AMPscript world. I want my email subject to be like: ''Your #OrderID is on the go'' for the ...
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2answers
39 views

Include The journey name in Data extract file

I'm working on a data extraction. I implemented it with a file transfer to my FTP, it's for "Sent" journey feedbacks. My customer would like to have the "journey name" in the ...
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1answer
28 views

Salesforce Entry Event Campaign Does Not Pull in Contacts on Activation

When selecting a campaign from a salesforce data entry event in Journey Builder it states "Select campaigns to add members to the Journey. Only members added to these campaigns after activation ...
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34 views

Is there a way to query in Marketing Cloud to check how many contacts enter a journey in the last 30 days?

Currently, we are using the specific journey's history to check the Entry Results for the last 30 days. However, I was wondering if we could query this using Automation Studio in SFMC to automate this ...
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1answer
54 views

Internal Server Error for a HTTP POST request [closed]

I am having a script activity that Posts an HTTP request. The issue is that sometimes, the request returns internal error(500). However, since this is an error and not an exception, my catch block ...
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20 views

Create a journey builder via API

I'm trying to create a new Journey Builder from scratch via API using postman to send requests. Can you please tell me why this is not working? POSTMAN'S BODY AND URI: https://mcgy52s3ftpt5b-...
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1answer
24 views

Describe SOAP Call gives 404 message

I am trying to do a describe call for ImportDefinition object and I get the 404 error message. I do not understand why. I have attached the Headers I am passing and the SOAP envelope: <soapenv:...
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1answer
15 views

SMS Custom Activity in Journey Builder [closed]

I need to create a SMS Custom Activity in Journey Builder in order to inject SMS (created with an external solution) to MC. The process is to connect this external SMS provider to MC via an API ...
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1answer
25 views

Duplicate automations from one Business Unit to others [closed]

After creating an automation (Data extract + File transfer) in Business Unit A, I would like to duplicate it to other Business Units. Is this possible ? If yes can you explain me how please ? Thank ...

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