Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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10 views

Automation Studio and FTP inbound

I need to read the file from FTP and file contains 16 columns, I need extract 16 columns data from file and map it to data extension by using the Automation studio. Is there any way we can automate ...
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12 views

I have a script that works inside of automation studio (script), but when I try to put inside of a button in javascript, it doesn't work anymore

I have this code that when it is inside of a automation studio, create a Data Extension <script> var deObj = { "CustomerKey" : "demoDE", "Name" : "...
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1answer
8 views

Journey Builder Versions

I am looking at previous versions of one journey in the drop down, and can see 3 journeys in the 'finishing' status. Should I manually stop them and how is it indicated that a journey has actually ...
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Find Data Extension based on ContactKey/SubscriberKey

I ask to understand if there is a way to retrieve the name of data extension in which a particular SubscriberKey/ContactKey is contained.
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16 views

SFMC | Export with text-qualifiers in headers and data [closed]

We are trying to export audience data with text-qualifiers (double-quotes) in both header and audience data. Is there a way to achieve it?
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1answer
13 views

Append SubKey to DE via Email Lookup

We are trying to figure out if this is feasible: A vendor has a product that triggers a journey, however in their payload, they can only send the email back and the payload is unable to be modified. ...
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15 views

How to report a crash in the SFMCSDK (iOS Marketing Cloud SDK version 8.0.1)?

I would like to report a crash that has started occurring after upgrading to Marketing Cloud iOS SDK version 8.0.1. Our volume of users is quite high on certain days of the month and we recorded a ...
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19 views

How can I debug the journey builder Hard error "This contact is missing a required attribute."

I have used DE as an Entry source in the journey and this error came up in b/w the journey, the email-01 sends were successful, after the wait duration of EM-01 this issue came up while sending EM-02 ...
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21 views

What are the best courses (paid or unpaid) for Marketing Cloud that the community can vouch for? [closed]

What are some courses/resources for Marketing Cloud that people have taken or used recently/over the years? I'm currently involved in creating/manipulating DE's, creating & editing email content, ...
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19 views

Fonts in SFMC emails [closed]

Currently we use Lato font for our emails, but noticed that this does not render well on all email platforms. Does SFMC support back up fonts so that if Lato doesn't render then it shows up as Arial? ...
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25 views

data extension dependency in SFMC

Is there a way to find out dependency of data extension in a Business Unit? example: if we are adding one additional field (primary key) to one the data extension which is used in many functionalities,...
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25 views

MC Connector and Business Units- Should a test BU that is going to be connected to SF CRM SIT be the child BU of the BU that is MCC with SF CRM Prod?

We are about to create an SFMC test BU for a Business unit with our SFMC Account. I am wondering if it is best practice to make this test BU a child of the BU that is the production one. Basically we ...
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25 views

Marketing Cloud SOAP UpdateRequest for a QueryDefinition fails - Bad Request

When I run (in Postman) the SOAP UpdateRequest for a QueryActivity below, I get 'Bad Request' as a response. What do I need to do to get this UpdateRequest working? There's no example in the Marketing ...
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25 views

How to build a journey so that it works in specific cycles? [closed]

I have a problem with designing a new journey. We have a main data extension with synced data from force.com, let's say Customers DE and second Orders DE. Orders DE have fields related to Customers DE:...
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27 views

API Calls - Marketing Cloud to Sales Cloud via Campaign Activity [closed]

I have a very simple question. I have a Journey setup to update a contact (Campaign Member) in a Campaign via the Sales Cloud Campaign update activity. Does utilizing that Campaign update activity ...
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1answer
20 views

Custom footer problems

I have some issues with a custom html footer in Marketing Cloud. I would like to setup the accounts settings (custom footer). I have my html code, but for some reason i got the following error message ...
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1answer
22 views

Transactional Send Journey Event Definition Key

I see a bunch of transactional send journeys and I was wondering where the event defintion key comes from? In Journey Builder under events - entry sources I can create an event and get the event ...
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1answer
49 views

Connecting a Mobile App to multiple BUs

I am looking to understand the best practice for the scenario when a single app needs to be connected to multiple market-based BUs in order to allow each market to send push notifications to the ...
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14 views

Forward/reply to Marketing Cloud email copies the background color from that mail

Here is the situation: The Marketing Cloud email (let's say newsletter) is received in Outlook, and it has bg color 'A'. I hit 'forward' and send it to someone with my notes. My own email gets same 'A'...
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22 views

Adding css/js code resources into a Marketing Cloud Landing Page (Preference Center)

I want to start by saying I am very new to html, css, and js. So this may seem like a stupid questions. After I upload my CSS file upload into Marketing Cloud using the code resource, I have added the ...
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1answer
27 views

Is it possible to connect the same marketing cloud environment to 2 different orgs?

As a marketing cloud admin, in the last few years I worked for some clients having always this configuration: UAT sandbox org (Sales Cloud) connected to UAT MID (Marketing Cloud) Prod org connected ...
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1answer
43 views

Using Handlebars and Mustache Template syntax into Update Contact Data Activity in Journey Builder

Journey Builder includes a Data Binding feature to bind data in the context of a Contact, Interaction or Event. This is feature is primarily used for developing Custom Activities or programatically ...
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1answer
25 views

Multi-Org Connector syncing Salesforce CRM to multiple Salesforce Marketing Cloud Business Units

We are integrating one instance of Salesforce CRM to multiple BUs in Marketing Cloud. We are going to be syncing data only in the parent BUs and will use the sync in child BUs for the purpose of ...
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29 views

Correct Date format on import - Getting errors when importing csv file

I am getting constant errors when importing a csv file into marketing cloud. It seems that no matter which date format I choose, the file still errors although most of the records go in, but not all. ...
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1answer
40 views

Reduce volumes for specific domain during IP warmup

I need to do an IP address warm up for gmail domain. I already know that the maximun send for gmail is 5,000 records per day. What I need to know is: how can I segment the DE incrementing the number ...
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1answer
27 views

Can Auto-Suppression Configurations be targeted via SQL Query activity?

Auto-Suppression Configurations (ASCs) are actually Data Extensions behind the scenes. This can be established by retrieving all DEs in a BU, or by retrieving a specific auto suppression using the ...
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29 views

USERS CANNOT SEE SETUP IN MARKETING CLOUD [closed]

None of the users in the environment is able to see the Setup! How can we unblock this? Because we need to have access to the Setup for configuring the org! Thank you very much!
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1answer
38 views

AES Encryption in Ampscript

I want to encrypt a string using AES encryption in ampscript. I am using EncryptSymmetric function that uses AES algorithm as mentioned in the following documentation : https://developer.salesforce....
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1answer
32 views

Email Opt Out in SFSC and "Marketing Cloud Unsubscribe" impact different fields -- possible to reflect the same outcome?

We integrated SFMC and SFSC... in SFSC we see the "Marketing Cloud Unsubscribe" field and it works as expected. Once live, the client wants to manage the Marketing email exclusively in SFMC,...
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1answer
18 views

What is different between cloud.[CustomDomain].com and pages.[CustomDomain].com for SSL Certificate?

Could you please help me clarify what difference between cloud and page for the domain when setup SSL here are detail I found: Cloud Pages: Secure cloud.[CustomDomain].com URLs that are used for ...
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2answers
28 views

Calling a MC REST API from within a Code Resource Page [closed]

Is it possible to call the Increment Column https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/putIncrementColumnValueByKey.html REST API from within a code resource page using SSJS?...
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1answer
39 views

Redirect to Cloudpage using Page ID on a Lookup script

Hi All, I would like to request assistance on how I can redirect to a page using the CloudPagesURL value on a Lookup script? I'm not sure if my code here is correct? %%=Redirect('%%=CloudPagesURL(400)=...
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2answers
41 views

Using the Marketing Cloud REST API, can a value in a row in a data extension be changed if the column is part of the primary key?

I am considering using this endpoint: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/putDataExtensionRowByKey.html to insert and update (UPSERT) values. Is it possible to use ...
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1answer
83 views

Registers error on iPad OS 15+

I'm facing a problem while using React Native. Can someone help me? Thx~. Env MarketingCloud React Native SDK version: 7.4.3 Device: IPad OS 15.2/15.0 Desc When the user registers on IPadOS 15+ device,...
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1answer
92 views

SMSMessageTracking Data View - Differences Between Undelivered and Delivered Fields

We are trying to reterive data from the _SMSMessageTracking data view in order to populate another DE with undelivered and delivered statuses. We've found there is a difference between Undelivered and ...
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1answer
31 views

Is Marketing Cloud Subscriber Sendable?

I'm looking for a comprehensive query/script/code I can run to see if a subscriber is sendable in the Marketing Cloud. Would anyone happen to have one they would be willing to share? Something that ...
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0answers
14 views

Salesforce Marketing cloud - Object - Which attribute can be queried in soap API

I am trying to know which folder a particular Job (Send) is present in tracking. In Send object , we have <Properties>EmailSendDefinition.CategoryID</Properties> Email definition. On ...
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1answer
30 views

"The subscriber preview failed to generate. Review the details, correct all issues, and try again." upon selecting subscriber for preview & test?

UPDATE: Resolved In case anyone else is having this issue, it turns out it was something obvious. There was nothing wrong with our footer - for some reason our Footer was set to "None" in ...
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1answer
65 views

MarketingCloudSDK SPM Module not supported by newer compilers

It seems as though the way the MarketingCloudSDK Swift Package Module is built that it cannot be included in projects that use a different version of the Swift compiler. When trying to use the Swift ...
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2answers
32 views

BadRequest Error Response on DataExtension Upsert API Call

I have been looking at the SYNC endpoints for data extensions and I'm making calls to the endpoint: POST /hub/v1/dataevents/key:ET_Contact_Detail/rowset with a body of: [ { "keys"...
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1answer
39 views

Data source for Audience Builder and Contact Builder

I am trying to understand how the Audience Builder and Contact Builder works. I went through a lot of documentation online but couldn't really find the accurate answer for the data source for these ...
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1answer
19 views

Preheader in SFMC has a known bug when it comes to using ampscript, but

For SFMC there exists this known bug: https://help.salesforce.com/s/articleView?id=000321251&type=1 I understand how to handle it, putting things above the body-tag, but now I have a preheader ...
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24 views

Send Journey Builder Emails Only During Weekdays [duplicate]

We have a journey with a salesforce data entry source. When an action happens in CRM, we push a record in the journey and do not want these contacts to receive an email communication over the weekend....
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16 views

EstablishContactKey for Contact Event SOAP API

I am trying to trigger a journey using SOAP API. It works for the existing contacts, but not for new contact. In REST API, there is a property called EstablishContactKey. Does anyone know how to set ...
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1answer
25 views

DE Manager after successful submission, the user remains on the page without redirection

How can I do that? After on external web site user submit the form (_successURL or _errorURL) he doesn't redirected to somewhere and remains on the page <form action="http://cl.exct.net/...
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1answer
22 views

Update data extension based on all subscribers status [closed]

i have a created a data extension based on all subscribers list in my data extension. i have field named as status just as same as all subscribers status. now my question is every time a user ...
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0answers
35 views

How instantly send email when record enters to Data Extension?

Who can explain in detail how to do so that when a record enters to the Data Extension (from DE Manager form), an email is instantly sent to her? I read this article, tried to set up api events, tried ...
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21 views

RN Documentation for Troubleshooting MobilePush

For my question ref to push notification not received, Bill mentioned that I may have failed to follow the multiple push provider implementation instructions (ref. https://salesforce-marketingcloud....
3
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1answer
82 views

How could I find the exact row size of a data extension?

I'm trying to reduce the Data Extensions row size to 8000 bytes as Salesforce recommend but I have problems to know current exact size of a big DE I have. Is there any way to calculate this? Through ...
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0answers
8 views

Getting an error while trying to import Mobile Push contacts into Contact Builder

I am trying to import some push contacts into Contact Builder but at last step of file import I get an error saying : "An error occurred attempting start your import. Contact Global Support for ...

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