Questions tagged [marketing-cloud]
The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.
13,171
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marketing cloud to azure data export
File linkage using azure.
We would like to export data from a data extension using a file transfer activity from marketing cloud to azure.
Is it possible to specify the IP address to be used for the ...
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17
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I need to create a return query with data from the in-app message, such as opening, clicks
I need to create a return query with data such as sending, opening, delivering and clicking the in-app message. However, I was unable to find any field in the dataviews that can separate in-app from ...
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26
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Send only a single email for multiple records with similar email address in salesforce marketing cloud [duplicate]
I have a data extension like below. Now when sending emails to the list it sends multiple emails to a single subscriber based on the record. As an example as - [email protected]
is two times in the ...
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1
answer
28
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Email Doctype in SFMC
do you know why Salesforce Marketing Cloud recommend to use HTML 4.01 Transitional as a DOCTYPE. It is implemented in their default email templates in Email Studio. However, more recommended doctype ...
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0
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11
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Datorama - How can I cross-reference third-party sales data imported into Marketing Cloud with email opens for a comprehensive campaign outcome graph?
I'm working on a marketing campaign within Salesforce Marketing Cloud, and I've successfully imported sales data from a third-party system. Now, I'm looking for a way to cross-reference this data with ...
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33
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Is there any way to get the SMS Opt-Outs rate in account level?
Our client want to know sms opt out rate in account level, so that based on results they can plan campaign volume/KPIs.
Let me know is there any OOB features in MC? If no, Kindly let me know feasible ...
- 11
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1
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24
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Contacts without Channel Addesses not working properly Record Count 0
I have been trying to delete Contacts from our Parent BU, which is as far I know the only BU where you can run an Automation with Data Extract "Contacts without Channel Addresses".
The ...
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2
answers
63
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How can I send a single email if found multiple records with same email address
I have a data extension like below. Now when sending emails to the list it sends multiple emails to a single subscriber based on the record. I need to do two things -
Send a single email if there ...
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0
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26
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Marketing Cloud - How All Contacts Populated
I am trying to figure out how the All Contacts populated in Marketing Cloud.
Contact Builder --> "All Contacts" --> Customers (50,000) This shows 50k as Customers
But when I click &...
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1
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36
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Why would %%emailname_%% generate random characters instead of picking up email name in a tracking pixel?
We are using %%emailname_%% in a tracking pixel which picks up the email name, but we have noticed random characters being generated as well in tracking reports. Example:
"xjkljakldsjfaksldjf==&...
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1
answer
27
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Mail not sent to contact in journey in SFMC
For a subscriber in our marketing cloud org, email is not being sent even after it has successfully entered the journey. Subscriber is not in unsubscribed or held status. Subscriber does not belong to ...
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2
answers
39
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AMPscript if/then/else & variables
I have some basic AMPscript pulling content in based on value of the @AccountBalance attribute in my DE:
%%[IF @AccountBalance >= '2000' THEN]%%
HTML
%%[ELSE THEN]%%
HTML
I wasn't getting the ...
- 49
0
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23
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pass parameters from a smart capture to another landing page
i am modifying a SmartCapture to send captured parameters to another landing page but they do not travel through the url. it redirects fine to the other landing but the parameter is not sent, this is ...
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21
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Engagement Split after a Line message activity
me and my team were wondering if the Engagement Split activity in Journey builder could track also LINE message opens into a journey.
We could not find this information anywhere, has anyone ever came ...
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0
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14
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Exclusion script for the next day in journey email sends
I have email-1 sent out on 12/12/2023 and go live live date also same. If the user opt-in 13/12/2023 means he will not receive email_1 directly he will receive email_2. Can you please help on that.
...
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52
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Journey Builder vs. Normal Send - Synchronized DE
I just setup Marketing Cloud Connect and am querying data from a parent account to a child BU using shared data extensions/query activities. In this instance, I am also pulling in newsletter ...
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29
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Personalization strings
Is there any personalization string that brings the name of the journey?
I need to automatize the utm_campaign in Parameter Manager but it only allows me to use the Email name. Is there any trick to ...
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29
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Collect Tracking Code userInfo email shows undefined
I am trying to use the Collect Tracking Code to get the user ID that viewed any page on my website, y have this code
window.dataLayer = window.dataLayer || [];
window._etmc = window._etmc || [];
.
.
.
...
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0
votes
1
answer
47
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Pre-population of checkbox smartcapture in SFMC
I have multiple radio and checkboxes that I need to pre-populate in a form but every combo I have tried doesn't work.
Can any tell me what I am doing wrong please as I've spent hours on this now with ...
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24
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Marketing Cloud : Row Fields from data extension into a single email
Some background - we have list of job vacancies that needs to go out as a part of Newsletter every fortnight.
Through SQL - I was able to pull all the live vacancies from service cloud in a single ...
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0
answers
36
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Query Studio for Marketing Cloud - How to use it to Query Syncronized Data Extensions from Marketing Cloud connector?
I want to query syncronized data extensions in marketing cloud using query studio's app from Salesforce Labs.
But when I try, i use from = ent.Asset_Salesforce
for example to query a data extension ...
0
votes
1
answer
34
views
Configure utm_campaign in Parameter Manager
I want to configure the utm_campaign in Parameter Manager to be auto-completed and don’t need to add it manually for each campaign, but the only way I found to do it is by using the email name as ...
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39
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Number of Record Limit in the DE when using desicion split (mc)
I am using data extension name A as an entry source
and in the journey, using decision split, I want to compare the data with an data extension name B.
In this case, B is connected with data designer.
...
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29
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Not create Task activity
I've created a journey with a data extension as its entry source. I'm creating Task Activities which look like this: Task > Create New > Assigned to ID, Subject, Status, Priority, and ...
0
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1
answer
37
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When using Cloud Page referencing an HTML Content Block to run SSJS
I was doing some hands-on exercises for learning SSJS using CloudPage calling a HTML content block for my ssjs script.
My question is : When creating a test stub cloudpage to run some ssjs exercises, ...
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0
answers
20
views
User specific MC fields and Related List (e.g. Email Sends)
I have inherited an already installed MC, connected to Sales Cloud. All is working fine. However, I can not see the MC specific fields on the user object in SF, nor can I see the related lists, such ...
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answers
32
views
Emails Not Working both Test and Actual Sends
We got a new business unit
Couple of weeks when we sent out test emails, things worked.
But when we want to test them again today test emails are not working, The emails are not bouncing and nothing ...
- 11
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votes
0
answers
27
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AEP/SFMC Connector and Journey History Data
I'm trying to get journey history data from the connector between Adobe Experience Platform and Salesforce Marketing Cloud (documented here). The connector is from the AEP side and basically works as ...
- 21
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1
answer
111
views
Gmail one click unsubscribe 2024
Saw that gmail will require one click unsubscribe in 2024, starting in February. But to me, it's unclear how this would need to be set up based on how they explain it below. Right now I have a 2 click ...
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29
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Marketing Cloud custom unsubscribe to an external system
We are looking to set-up a custom unsubscribe and publication lists opt-out across different child BU's to update an external system as the main source. Then use API's to update at parent and or child ...
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27
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Email Template Content Block Area - Overwrite CSS
I am working on revamping email templates in Marketing Cloud for non-technical marketers to use. I am running into an issue/haven't found a solution for overwriting CSS in content areas that a user ...
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0
answers
20
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SFMC A/B Testing link tracking
want to use the SFMC A/B testing functionality for some subject line tests, curious if there's a way to append a variable to the tracking that will allow me to see which group (A/B/Remainder) a ...
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1
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49
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SQL CASE Statement is not working in SFMC Query
I am writing a query to get the specific value based on the CASE Statement. I am checking with two conditions. One for the value of the column name and other on the if another value exist in the other ...
0
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1
answer
83
views
SQL Query Issue to get last 12 Months data from a DE in SFMC
I am trying to get the data from a DE for last 12 months but when I am running my Query, I am only getting data November 2022 but I want to have data from each month after from November 2022 till now ...
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1
answer
47
views
Import File Activity Automation - Change field data type to match Data Extension
I am setting up a File Import automation to ingest a file from the Marketing Cloud FTP to a Data Extension. I am running into an issue where the csv has a field for a newsletter preference say '...
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54
views
'activityInstanceId' field on execute request of a custom activity and where to find it in journey history?
I have a custom activity that uses activityInstanceId field from request as unique id for each request. I now need to somehow connect that id that I save on my side to contact for which activity was ...
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30
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I there any example of custom activity other than REST
As per the documentation here: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/custom-activity-config.html
These are valid values for type:
MultiCriteriaDecision
...
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70
views
Marketing Cloud : Text Response works for the first time while issuing error messages afterwards
From MobileConnect, I have initiated a SMS send and a text response for the same.
Both are working fine.
I am able to send a text response which gets handled by my AMPscript shown below.
%%[
var @...
- 95
0
votes
1
answer
42
views
Unsubscribe user with one subscriber key but many email addresses
I have one user with one subscriber key but with different email addresses in a data extension. If I send through Journey builder, I can target all the email addresses by setting the field in "...
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1
answer
56
views
How can I get the delivery details of a email sended by /interaction/v1/events
I'm using the request below to send emails using a journey builder/templates, etc:
url = 'https://exacttargetapis.rest.marketingcloudapis.com/interaction/v1/events'
headers = {
'Content-Type': '...
1
vote
1
answer
106
views
Get complete URL with parameters in SSJS/Ampscript
Here's how to get the URL of current page (with parameters) in SSJS:
var url = Platform.Request.RequestURL();
Effectively, it's the equivalent of RequestParameter('PAGEURL') in AMPscript.
However, ...
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2
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1
answer
74
views
Marketing Cloud : CreateSalesforceObject not working
We have a custom object Marketing_Cloud_Response__c in Salesforce.
This object has a lookup to our Employee__c (custom object) record.
I have written the following AMPscript in Text Response
...
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0
votes
2
answers
65
views
Resend an email from SFMC using SF-CRM- IER data
I have a usecase - If an individual requests the company to resend an email(originally sent from SFMC) to them or forward it to another person. How do you achieve this in SFMC? I have BatchID, JobID, ...
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55
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We are seeing a huge number of Mobile Push subscribers (550k) on our Dev App. There are no journeys running or import done
We are doing an exercise to clear contact count and noticed that one of our BU has more than 500k subscribers against our Mobile Push Dev App. What could be the plausible reason for this huge number? ...
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1
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30
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How to use DE suppression list in the journey builder?
I created a journey in Journey Builder, and I have a suppression list in my data extension. However, when attempting to utilize the suppression list from the data extension, I encountered an issue as ...
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1
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44
views
Custom From Name SMS in Journey Builder
Good morning,
is it possible to customise the send name from Journey Builder as per below example so that it will render visually to the recipient upon message delivery and override the Account level ...
- 15
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0
answers
24
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Unique clicks from all emails with api [closed]
I am trying to understand which endpoint and parameters I need to use in order to retrieve the click activity of all sent emails within a specific folder (category) in Email Studio. This information ...
0
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0
answers
61
views
Journey builder decision split behavior
We have a simple journey. As soon as a contact enters the journey, a choice is made through the decision split (based on journey data). There are 2 options in the split. An email is sent with each ...
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23
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How to access Notification Listeners?
I have integrated the react-native-marketingcloudsdk with my react native app. Notifications are working fine.
How to access notification listeners such as onMessage, onReceive, and onOpened?
Do we ...
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31
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WhatsApp report by channel
I'm aware that in Salesforce Marketing Cloud, we can generate reports in Analytics Builder for email campaigns by navigating to the "Recent Email Sending Summary" tab. It's as simple as ...
