Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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AMPScript: Is there an easy way to have dynamic date format based on Same Month vs Different Months?

I want to create a list of events that will show event start dates and end dates. I have a data extension that stores the StartDate and EndDates. Is there an easy way to make the date format dynamic ...
-2 votes
0 answers
23 views

Is there any sample report/slide show template to show Salesforce CDP instance usage metrics?

Would like to know if anyone can share any sample template to plugin CDP instance usage metrics for a presentation.
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SSJS - Split Data Extension by column data

I have a Data Extension, All_campaigns, that contais: cod_id name status city campaign 1472 Anna Ok Paris Perfum_01 1472 Anna Ok Paris Perfum_02 1472 Anna Ok Paris Perfum_03 1473 Rob Ok New York ...
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1 answer
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Ampscript LookupOrderedRows filtering by dates and raiseerror

I want to send an email to subscribers that will provide a list of courses where the Courses' end dates are before the subscriber's subscription expiration date. And if the there's no courses ...
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1 answer
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API for Data extension update in sfmc salesforce marketing cloud

I need to push some data on daily basis from ERP to SFMC The package is already created on marketing cloud (read, write on Data extension). I created a first POST request : Body : { "...
-2 votes
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SFMC to Data Architect [closed]

I have been working on Marketing Cloud for almost 2 years and recently I came across Data Architect trailmix in trailhead. I just want to know if it good to learn and take up the certificate. Will it ...
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-1 votes
1 answer
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Query on Wait until API Event in Journey Builder

I am trying to use the Wait until event feature on journey builder. As per your recommendation, I am not using a primary key. I am trying to update the Data extension with another record with the same ...
0 votes
1 answer
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Marketing Cloud: Permission Denied for API Endpoints / Objects

Within Salesforce Marketing Cloud (ExactTarget), when accessing the BusinessRule object via the SOAP API, I am getting a permission denied error. I possess the unmodified and original roles for: Admin,...
-1 votes
0 answers
26 views

Create users in SFMC

I am trying to create/import users in SFMC via a CSV file and this window shows up: "Access to the path default/import is denied" I have admin permissions. Do you have any clue, what might ...
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1 answer
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Transactional API Journeys - Split decisions - Marketing Cloud

I would ask about the proper design and approach for Transactional Api Journeys with localized content. Imagine status Emails for 6 different countries. Right now it is done using a multistep Journey ...
-1 votes
0 answers
34 views

Facebook Lead Capture

I have problem with Lead Capture I want to connect Facebook with Advertising Studio but I'm receiving an error "Ad account authorization failed. Facebook access token is invalid." Do you ...
-1 votes
0 answers
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Send acknowledgement email when customer replies to initial email

I am sending email (Email_1) through a Journey asking customers to reply with details. Once customer replies to the email (Email_1) with attachments, I need to send acknowledgement email (Email_2). ...
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2 answers
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sfmc sql query to update a data extension field using using like function in the same data extension

I am working on a slightly complex scenario and need your help figuring out the correct approach. I have data extension contains 3 columns (product family, product code, product description) each ...
-3 votes
1 answer
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is there an smsMessageTracking to capture email information?

good afternoon team! I'm building dataviews to get shipping information through automation for a DE I managed to create the smsMessageTracking but I would like a model that does the same but to ...
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0 answers
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Creating survey (Cloudpage)

I am trying to create a cloud page with a survey. I have create two different cloud pages, one with the survey and then a second one which is a thank you page. I am trying to add this ampscript to my ...
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0 answers
42 views

Salesforce Marketing Cloud Journey Builder Campaign Member Activity sometimes allows both Contact and Lead ID but sometimes not

Sometimes I am able to enter both LeadID and ContactID in the Campaign Member Activity in Journey Builder but sometimes I can only select one of them. I wonder if this is a local issue or global issue ...
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Not receiving custom response email configured in Automated Response Email for Remaining Replies - SFMC RMM

While configuring RMM, I selected custom response email and updated the template. Now when users reply to the email, they are not receiving the custom response email. I looked at other post regarding ...
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1 answer
38 views

execute an automation with an html button

I have the following code that executes an automation. <script runat="server"> var api = new Script.Util.WSProxy(); var request = api.performItem("Automation", { ObjectID: &...
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0 answers
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Retrieve more than 2500 records in ssjs [duplicate]

in ssjs data extensions how do I retrieve more than 2500 records?
-1 votes
1 answer
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Marketing Cloud - Select MAX value from multiple columns

for each row I need to select highest value from 3 columns, somethings like below. However, for some reason I can't do this. Please help. SELECT SubscriberKey, MAX(VALUE(Clicks_Syria), VALUE(...
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1 answer
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For loop in ssjs not working

why this code is not working? <script runat="server" language="JavaScript"> Platform.Load("Core", "1"); var couponsDE = DataExtension.Init("...
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1 answer
23 views

Marketing cloud SSJS, where to see debug

Hello guys I have this code: <script runat="server" language="JavaScript"> Platform.Load("Core", "1"); try{ var couponsDE = DataExtension.Init("...
-2 votes
0 answers
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SDK still crashing in 8.0.9 version

For me this issue still actual. Crash on App start iOS version 8.0.8 As support suggested, I've upgraded SDK to latest version (8.0.9) but this did not have any effect. SDK still crashing with same ...
0 votes
1 answer
37 views

How to link push send log to journey activity?

Is there a way to link push send log or the mobile push detailed report back to _journeyactivity?
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Marketing cloud Mobile Push app connection

I'm currently connecting my client's app into MobilePush to send push notifications. I've added APNs.p8 Auth Key, Key ID, Team ID, Bundle ID. For both IOS & Android, it seems enabled as below. ...
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Postman cURL to SSJS, Getting Errors

I'm having trouble with converting Postman cURL to SSJS. My goal is to build a cloudpage to make an API call to an external platform to create records, but somehow my SSJS code does not work. Here is ...
0 votes
1 answer
47 views

Data Extension Default Value Length

appears to be 100 characters, is there a way either through Admin/Setup or Support to increase that?
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0 answers
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Click tracking for links inside a SSJS Script

I are currently having issues with click tracking for certain links in emails. In my email I have a SSJS script that parses the JSON data it get from an MC Personalization triggered campaign and saves ...
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1 answer
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Uploading an exclusion list of only email addresses

I have a list of only emails that i would like to exclude from a single send. Issue: Since these emails may or may not be in our system, i do not have a unique id/subscriber key for them. Since it is ...
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1 vote
1 answer
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Journey Builder status report

I think the answer is no but wanted to throw this question out to the community to cover my bases. Is there a report or other functionality that will give me the status of Journey Builder journeys? In ...
0 votes
1 answer
39 views

Remove Bounces from SQL query

I have an SQL query in order to retrieve users who have not opened a specific email (with jobid), but i can not exclude Bounces. Do you have any ideas?
0 votes
1 answer
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Any overlap of feaures with demandbase with MCP

If we have Demand base to collect account info, is there a separate use case for marketing cloud interaction studio (personalization)
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1 answer
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How to add two variables of type date?

Good afternoon people! I have a problem and after a lot of research I still don't know how to solve it I have two variables @travel_time and @trip_duration, where I need to add the hours and minutes ...
-2 votes
1 answer
24 views

How to trigger SMS using API in marketing cloud

When someone submits the cloud page form, I need to send Thank You SMS with their name using API. how can I achieve this?
-1 votes
0 answers
25 views

Custom Footer not linking to Preference Centre or Unsubscribe

I am using the default custom preference footer but when I sent a test to myself, it is not linking to the preference centre or unsubscribe. Is there a reason for this? I have asked support and they ...
1 vote
1 answer
39 views

Update a Data Extension via SOAP API

I'm having a hard time finding sample code that will allow me to update a record on a DE. I was able to successfully add new records with 3 fields: email (primary key), fname, lname. However, when I ...
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1 answer
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AMPscript InsertDE is inserting an empty row

I have a code on client-side that is using JavaScript to create an object called "data" that contains several variables such as "matricula", "scheduled", "...
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1 answer
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How to return all records where Email Address on file is not Null?

Need to pull all records that don't have an empty email addr column. What do I need to add to my SOQL below to make it valid? Select email_addr, first_nm, last_nm, mbl_tel_nbr, city_nm, prov_cd, ...
0 votes
1 answer
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How to ge subdomain for Marketing Cloud API?

I want to use a connected application in order to interact with Marketing Cloud API. As far as I understand from the following docs: https://developer.salesforce.com/docs/marketing/marketing-cloud/...
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FTP setup with Auth keys using SSH - SFMC

while setting an FTP, when selecting Authtype as Auth key nothing is displayed in the drop-down, I don't see any Auth key to select, though I have created an Auth key in the key management. Could you ...
-1 votes
0 answers
20 views

Adding multiple subscribers in list

I am trying to add multiple subscribers in the list at once and not in the loop. I have researched over it but couldn't found any way to perform this. Is this can be possible or not? If it is, then ...
0 votes
0 answers
27 views

Salesforce Data Loader for SFMC to import a CSV file

I came across something called salesforce data loader - https://marcloudconsulting.com/sf-basics/salesforce-data-loader. But I cannout find this in AppExchnage. I had a few questions- Have anyone of ...
0 votes
0 answers
33 views

Deleting Converted Leads from Marketing Clouds

My Marketing Cloud account has 3 synchronised data extensions: Lead, Contact and Account. We recently went over out contact limit, and I discovered that Marketing Cloud syncs converted leads twice, ...
-4 votes
0 answers
16 views

Checking whether MFA is mandatory to log in into Salesforce Marketing Account

I am trying to log in into SOQL workbench through Marketing Could Intelligence's and wanted to check if we can disable the requirement of 2-factor authentication. If we can disable the requirement, ...
0 votes
1 answer
45 views

Difference between the number of emails sent in Journey Builder and Email Studio

I sent 14 000 emails in the journey, the email in the Journey Builder doesn't have any hard/soft errors. When I look on the email studio, the number of total sent is almost 400 lower than the number ...
0 votes
1 answer
35 views

In-app message not working SFMC SDk 8.0.7 android

My app is receiving push messages but is unable to receive in-app messages. I have implemented SFMC SDK from here. I have set delay registration until contactkey is set to true.Followed the salesforce ...
0 votes
2 answers
76 views

When someone submits the Cloud page form sending OTP. when subscriber submits OTP displaying success or failure message

I have created a cloud page with fields like firstname, email, and one field as OTP. If someone submits the form I am storing all data in a data extension and creating a 4-digit random number using a ...
0 votes
0 answers
28 views

Error on activating a Journey on MarketCloud - Salesforce Data Entry

We're trying to activate a journey on marketingcloud with an entry event from salesforce, however, we get the following error: FLOW_EXCEPTION;...
0 votes
1 answer
50 views

Help creating a query to pull all email data from MC into a DE

I want to pull my email data from MC into Market Intelligence (Datorama) by subscriber ID and include enterprise attributes. The best way I have found thus far is to create a DE with the needed info ...
0 votes
1 answer
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ELSEIF Statements not being evaluated

I am having issue with the script below. I have a DE that includes a column "Days Since Last Login". I want specific language to display based upon what the numeric value is in that column ...
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