Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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1answer
24 views

Searching for column != values weirdly excludes NULL values in my queries

I have a query in Marketing Cloud which searches for records in my Contact_Salesforce DE. I have a condition where it excludes records if the values are within a certain range, what I've noticed is it ...
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0answers
25 views

Establish opt-out and opt-in flow for SMSes from Marketing Cloud

Premise: We are sending messages to Customers from Salesforce Service by calling marketing cloud Transactional API. We are using Marketing cloud only as gateway and, templates for SMSes and Emails, ...
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11 views

How can I auto respond to a post in Facebook or Twitter from Social Studio Automate?

We have created Data sources and Rules in Social Studio Automate so far and are able to successfully trace the posts in Twitter based on topic profiles (created in Social Studio. Also, we are able to ...
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1answer
22 views

Querying Mobile Push Demographics Table

I'm attempting to query our mobile push demographics table that's tied to the contact record to pull some Application Version data and I'm struggling in Query Studio. The name of the table is ...
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1answer
31 views

AB Testing - No remainder - refreshed DE

I want to send to a DE that gets refreshed every 8 hours, the evaluation period is 3 days. I am not sending to a remainder and the send is going out on the same date/time- is it necessary to stop the ...
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1answer
49 views

In an integrated, multi-org implementation, how does the default SF “EmailOptOut” button work?

Ok, I have two MC business units attached to one CRM instance. Both BUs are set for "Unsubscribe subscribers from this business unit only." But Salesforce only has ONE EmailOptOut field on ...
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1answer
33 views

Learning Marketing Cloud [closed]

I am working as a Digital Marketer. I want to learn Marketing Cloud and train for receiving Marketing Cloud Email Specialist certification. What training resources do I use to get there?
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2answers
41 views

Formatting HTML tables populated using AMPscript, loop and lookup ordered rows

I'm attempting to fill out a table in an email with a DE contact's order info, using AMPscript/HTML. Am working in an HTML block. I have two sets that work in different circumstances but not all. Goal ...
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2answers
33 views

Parsing through JSON

I have submitted a Json string to a data extension under the field name of "products" and can see the data within Marketing Cloud: Example data: [{"name": "Lunch1", "...
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0answers
33 views

CRM User Data to Marketing Cloud Data Extension

I am working on a Distributed Marketing Email and when a user sends an email from the CRM I want to carry over that users Name, Email, Phone, Address, and Photo from their User Profile in the CRM to ...
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1answer
31 views

Invalid Field Count when uploading .csv file to a data extension [duplicate]

ValidationErrors: CaseSensitiveSalesforceID: 99 Required Field: 7 Invalid Field Count: 1 I'm trying to data load a .csv files, everything matches accordingly, trying to troubleshoot what this error ...
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1answer
28 views

Page not responsive in MC [closed]

I built a customized landing page in MC but unfortunately, the page is not responsive on mobile. Can you please give me suggestions on what I should be looking for? Thanks! Attached my code here for ...
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0answers
53 views

SSJS In Custom Activity

We currently have a custom activity used to send SMS, we are wondering if anyone has had any success making Ampscript/SSJS accessible within a custom activity in Journey Builder. The idea here is that ...
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28 views

Inject campaign members in a journey with a filter on the campaign member status

I know we can inject contacts into a Journey as campaign members with Salesforce Data and then Salesforce Campaign as ENTRY SOURCE. However it seems that we can not filter on the campaign member ...
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1answer
18 views

Data extension export problem

I want to export records from a data extension but when I am exporting the records into csv file I found out that most of the records contain unusual name like this -> Ra�l Rodr�guez Ram�rez. ...
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1answer
30 views

how to add additional parameters in “profile_center_url” link

We have a custom profile center link which Salesforce Support already configured. I just want to append additional parameter href="%%profile_center_url%%?s=&c=&l=&ee=t&e=%%=SHA256(...
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1answer
36 views

Inherit data of Parent Business Units

Can we inherit Send Classification from Parent Business Unit into Child Business Unit in marketing cloud?
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2answers
37 views

Transpose rows to columns using SQL in SFMC

I want to move data from rows to columns in a SFMC SQL Automation so that we can easily see all the bookings one customer has made, all in one row. We collect bookings on one unique reservation number ...
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0answers
29 views

Marketing Cloud - Transactional Messaging API sends - status tracking

I've been using the new Transactional Messaging send functionality in Journey Builder in Salesforce Marketing Cloud and it has been acting a bit unreliably. For example today in my tests, I triggered ...
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0answers
22 views

ETClient (401) Unauthorized or bad request with SDK C# [duplicate]

I'm trying to connect to Marketing Cloud via FuelSDK. As soon as I try this line of code: ETClient myclient = new ETClient(); with this configuration inside app.config: <fuelSDK appSignature="...
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0answers
26 views

Script.Util.HttpRequest DELETE method not working

I am using the following code to submit an HTTP delete request. I have this function for the Delete API call but it's not working. I cannot get the error message when trying it in a CloudPage, it ...
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2answers
26 views

How to use ampscript to display content to specific data extension in an email?

I am struggling with ampscript. I am unable to use the built in dynamic content function to display the content in the email. The scenario: I have an email which I am going to send to my master data ...
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1answer
28 views

Google promotion tab

I am trying to get extra promotion buttons in Gmail. The Salesforce documentation says that placing this code into an email Google Promotion Tab will show some extra buttons in the promotion tab. I'm ...
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1answer
50 views

Email Address should not be updated in ALL SUB

We are sending email communication to the customers already present in 'All Subscribers'. We intend to use the same Subscriber Key but may send to different email address. The requirement is that the ...
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0answers
29 views

Marketing Cloud Landing page - responsive [closed]

I built a customized landing page in MC but unfortunately, the page is not responsive on mobile. Can you please give me suggestions on what I should be looking for? Thanks! Attached my code here for ...
0
votes
1answer
25 views

Marketing cloud not allowing the use of SELECT * when there is a join in the query

As the title suggests, if I try and write a query like: SELECT * FROM TableA LEFT JOIN TableB ON TableA.Field = TableB.Field I get an error saying An error occurred while checking the query syntax. ...
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1answer
25 views

Multiple Sender Profiles with Same From Address but different Reply Addresses?

Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects. Info@BestCompany <-From Address - Same from Address for ...
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0answers
21 views

IGO_PROFILES not being populated by setUserInfo

I'm trying to generate email recommendations with Einstein, but I can't get users added to the IGO_PROFILES data extension. I'm following the directions to the letter as far as I can tell. I'm also ...
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0answers
18 views

RetrieveSalesforceObjects(…) is not working with Phone data type

EDIT: Error received: {"message":"Call to retrieve records for salesforceobject Contact failed! Error in the application.\nAPI Fault: Salesforce.com Fault thrown.\n\tException Type:...
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1answer
24 views

Does Unsubscribing a subscriber manually (Marketing Cloud) opts him out in Salesforce?

Developing a custom profile center that needs to sync opt-ins/outs to Salesforce, to then be propagated to Pardot. According to this documentation: There are multiple ways to unsubscribe a subscriber ...
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0answers
11 views

Use Marketing Cloud Connect (MCC) to look up object in Veeva

Is it possible (and if so how) to have a piece of data in SFMC, and then use MCC via a journey to lookup an Object based upon the piece of data? For instance, let's say data got into SFMC and we have ...
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0answers
15 views

Lead is not updating with UpdateSingleSalesforceObject()

I have a custom HTML form on the cloud page whereupon submitting I am creating a lead in sales cloud using CreateSalesforceObject() function. Now that the Lead has completed the form, through the ...
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1answer
23 views

If a journey's entry source is a DE, and every record is reviewed when automation runs, is contact removed from the DE removed from the journey?

I have a journey that runs with a pretty simple set of criteria for populating the data extension (communication owner = x). Currently I have a journey running where someone on our data team put in ...
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1answer
29 views

Send one email per unique data extension field value without de-duplicating emails

I'm trying to send one email per order number to a data extension. Data extension is set up so contact id relates to subscribers on subscriber key. No primary key. The data would look something like ...
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0answers
11 views

Retrieve Portfolio Images and files via SOAP API

I want to retrieve all the images and files present in Classic Content Portfolio via API or some other tool so that I can reupload them once SSL is in place. As Chrome has blocked mixed content, we ...
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0answers
16 views

In-App message one buttons salesforce marketing cloud SDK Android as close only [closed]

One of the button action is also considering as close only. I did not find any solution in the document. Thank and Regards ANIRUDH
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0answers
14 views

Accessing Journey Data (Salesforce Activity output) in Email

In JB I've used Object Activity to create a SF object. This activity produce a SF object ID as output, I can use this output in other shapes using: {{Interaction.SALESCLOUDACTIVITY-1....
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1answer
41 views

How to identify which user/who created the Journey

Just wondering that whether we can able to find a Journey creator name in the Journey builder UI [from the SFMC UI]. I am aware this possible to check using the below REST endpoint. Get Interaction (...
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1answer
42 views

The same Fire event more than once in one Marketing Cloud Automation?

In Journey Builder, we need to evaluate entries to a Data Extension every 15 minutes. We programmed a sequence in Automation Studio which includes: SQL Query - Adds new data to the Data Extension ...
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0answers
49 views

Marketing Cloud Pause Sync Contact Object

I have synchronized the objects "Account" and "Contact" in my Marketing Cloud org. In case I wanted to pause the synchronization for the "Contact" Object, will it affect ...
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1answer
28 views

Track purchase without item details

Is there a simplified version of the 'Track Conversion' collect tracking code that we could use that doesn't require line item details for the purchase? Our data layer is not configured to consider ...
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1answer
36 views

Unable to send Email to Lead from Sales Cloud due to AMPScript error

We are trying to send email to a Lead from Sales Cloud, but our sends are getting failed. I believe the error is due to the AMPScript, but not sure what is the reason its failing. Can someone help on ...
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0answers
31 views

Can I update all fields from an Object in Salescloud from Marketing Cloud?

I'm trying to update several fields that I can see in the synchronized object within data sources but when I create an update lead activity in Journey Builder, these fields are not available to update....
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0answers
21 views

Triggered Sends Tracking - Queueing Report - Marketing Cloud [duplicate]

Is there a way to create an alert or report in Marketing Cloud, so that you're notified any time a triggered send queues over a certain amount or a certain time period, e.g. Welcome Emails has had 30 ...
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1answer
39 views

How to hide content block at SF market cloud email

I need to show images that returned from the other endpoint at market cloud email. Sometimes the endpoint can return 3 images, sometimes it return 1 image or no image. I tried to use image block to ...
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0answers
19 views

Web recommendation - scenario: Category Bought [closed]

Have you used successfully the scenario "Category bought"? From my understanding from the SF article this scenario should return an item from any category that someone else bought, who has ...
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0answers
28 views

MarketingCloudSdk#init has not been called in android. push notification getDevice is not returning any values

We have implemented push notification with cordova-plugin-marketingcloudsdk few years back in our Cordova app (as per package.json the version it shows 7.1.0) In IOS, push notification is working fine....
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1answer
35 views

DML + callout and corresponding callback: sequencing of operations

We are sending emails from Service Cloud by making a callout to Transactional API of Marketing Cloud. We are then writing the events response back to Service Cloud Logs(of emails/SMS sent) and update ...
0
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1answer
19 views

Get Content Block HTML via REST API

I am looking to get the content (html/ampscript) value of content blocks programmatically from Salesforce Marketing Cloud. I successfully make a call to /v2/token with my clientid and secret with the ...
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0answers
35 views

Decrypt Field in Data Extension (SQL or SSJS) [closed]

Can we decrypt a field in our data extension using SQL or SSJS, and populate the unencrypted value in another sendable data extension?

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