Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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URL Passthrough parameters in cloudpage

I have a unsubscribe cloud page with ampscript code, so I have to pass some parameters to that landing page works. Here you have the cloudpage ampscript code: %%[ VAR @subId, @jobid, @reason, @lue, @...
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26 views

Tracking data pullback from SFMC to the CRM

If we are using Salesforce data to sending emails from Salesforce marketing cloud then how to pull back the tracking details like (opens,clicks) data from SFMC to CRM/SFDC. When we are using ...
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Not able to pass form information to a FormHandler cloudpage which is located in parent (different) BU

I have a cloudPage with a form and i need the values to be stored in a DataExtension in current BU and then pass the values to a FormHandler Page which is stored in another BU (same Account) I want ...
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-1 votes
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What's the best way to pull AEM tagged content into Marketing Cloud at scale?

We have a large catalog of tagged content in AEM. Would like to pull into Marketing Cloud to be able to dynamically update messaging across channels. What's the best way to do this at scale? Connector?...
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Concat dynamic URLS not working

Our journey emails have a logo at the top that should send the user to their correct website based on country and language. For some reason, the Canadian emails are working for both English and French....
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Can't trigger Transactional Send Journey

I created a Transactional Send Journey in Journey Builder, sending a given Email. I call it from a Node.js local script (passing a unique message key, the email address and the corresponding Contact ...
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Different datetime formats within the same data extension in Marketing Cloud

In Marketing Cloud I have a data extension that holds vouchers. When these vouchers are claimed the field ClaimedDate is updated with the date and time of the voucher being claimed using this ...
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2 answers
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Help with my SQL Query

Hello all I am trying to get timestamps from today and yesterday. The thing is my query is only returning rows for today - am I missing something? I normally dont use multiple conditions in a JOIN ...
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Unable to delete an attribute from a Data Extension

When trying to remove the attribute, I get a pop-up with the text: You cannot delete any attributes used in existing data relationships before removing those relationships. Use Data Designer to ...
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Automatically Withdraw Email Approval in Marketing Cloud

We are managing all our email templates in an external system. Once a piece of content is approved, it is automatically created in SFMC. What we want to do is automatically withdraw the approval on an ...
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I want to update checkbox values from a custom preference center landing page into the data extension

I was able to lookup the values from the data extension and was able to display it on the cloud page but how can I update it? Below is the link for the cloud page and need the coding to update my data ...
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Troubleshoot push notification bounces [closed]

I want to prevent all type of bounces of mobile push notification in SFMC
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Build behavioural data api from other app to SFMC [closed]

Build behavioural data api from othe rapp to SFMC
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59 views

Decision Split done button greyed out

I am having troubling configuring a Decision Split in a journey with SF Campaign Member object as the entry event. The entry source includes the campaign ID via CampaignMember:Campaign:Id. In the ...
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2 answers
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MC Snippets - Beginner AMPscript Can't get code to output

I'm trying to use the MC snippets tool to practice basic AMPscript but I can't get the code to output. I've tried going through the demo video but couldn't see what's wrong. Below is a screenshot of ...
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Populating Publication list using a Data extension, is that possible?

I have set up a Smart Capture form to handle subscription preferences, it just receives the subscriber information and stores it in a DE, there are 5 boolean attributes in the DE that correspond to 5 ...
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How would I add a specific URL to a Data Exchange, then have it show up in the email on Journey Builder? [closed]

I have a list of 10,000 people I want to send on through Journey Builder. And of that there are 17 different URLs between the 10,000 people. I have an excel list of the people and the respected URLs. ...
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We want to Pass JSON Payload to JSON Code resource and need to execute Final HTTPPOST2 function on JSON to execute external API call at backend

Requirement -: We need to Pass JSON Payload from one CloudPage to JSON Code resource via HTTPPOST AMPscript method and need to execute Final HTTPPOST2 function on JSON code resource to send that ...
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The mobile device is not opted in marketing cloud when senderID is not set in android while configuring the sdk and the push is not triggered

This is the exact code that I am using for configure sfmcsdk. In the sdkstate, the device token is fetched as null when senderID is not set. I have tried by setting SenderID as FCM senderID. if (...
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1 vote
1 answer
27 views

Marketing Cloud SMS expiration time

I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
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28 views

Marketing Cloud: Import from Salescloud Record Not Working

I'm trying to setup a test Salesforce Data Extension that's being built from a report based on my test records in Salescloud. The Salescloud report currently contains 20 or so records with the ...
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-3 votes
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Only a few emails are being sent from data extension [duplicate]

Over the past couple weeks when we send an email from a data extension it only sends a few. What could be causing this? How do we see error logs?
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25 views

Marketing Cloud SQL: Find record that was actioned most recently to the closedate of an opportunity

I'm needing to write a query that finds all opportunities on an account that closed within 90 days of an email record being clicked by a contact on the account. My resulting table is currently ...
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Can you add a subscriber to a public list using automation and a Data extension?

First some context: I'm new to marketing cloud and what my organization wants to do is to take advantage of the profile and subscription management features without having to create a custom ...
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HTTPPOST2 Ampscript call taking too much time , impacting slow Thank you page load on form submission

Requirement We are working on a requirement where we need to send customer details (FirstName , LastName , EmailAddress) entered into web-form to "External API end point" So once customer ...
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Is there a Way to use Account id as Subscriberkey in send relation for PersonAccount in Salesforce Data As Entry Event

Is there a Way to use Account id as Subscriberkey in send relation for PersonAccount in Salesforce Data As Entry Event. While Selecting Account Object in salesforce Data I selected AccountId as Who ...
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-3 votes
1 answer
23 views

SFMC Mobile Connect [closed]

How we can get the short code or long code in mobile connect in salesforce marketing cloud ? please help me to find out that issue because i am not able to find it how we can get the short code or ...
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1 answer
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Lookup based on concatenation of values

I'm trying to return a value from a DE based on a concatenated lookup, but am having some trouble. I know how to concatenate Attribute Values, but not sure how to get that to lookup against the DE to ...
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-1 votes
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Auditing tool to keep a tack of changes being done in the instance(Email,DE, journey) [closed]

How we can get the details of who made the changes, time and they have been changed? Can we able to store those details automatically when changes has been do?
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1 vote
1 answer
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Can't receive notification when the app is terminated on Android

I'm facing an issue I'm trying to integrate the Salesforce SDK into flutter and create a flutter plugin, so far everything is ok, only on android when the app is closed, I don't receive any ...
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-1 votes
0 answers
33 views

MC Journey Builder Data in Sales Cloud? [closed]

I want to be able to see all Journey history data for a particular lead/contact in Sales Cloud. Similar to Campaign History data as related lists I want to have Journey History with some Journey data ...
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0 answers
26 views

Tracking email link [closed]

I want to add following tracking code to my email's link. I'm not sure if I'm going to apply the code only to the link and how to apply it. Thank you for your answer Tracking code: &utm_content=...
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Unable to create Api Event through REST API, CONTACT EVENTS created instead?

I'm trying to create an API event through REST API, event is created but it appears as Contact Event not APIEvent inside SFMC, which is problematic Request body sent is : Is there something I'm ...
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Einstein Web recommendation based on product categoris

I would like to create product recommendation based on categories. My scenario is as follows: When customer views category A, he should only see the recommendations in the email related to Category A ...
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32 views

Update Subscriber Status on Click button

I have an unsubpage that is displayed when someone clicks unsub in the email. I want to resub on click with a button on the page - the below code is not working - can anyone inform me why? I have some ...
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Crash happening in SDK (iOS/aOS)

My team and I are launching a new version of SFMC SDK. After launching SDK 3.1.0 version, we have recorded 106k times of flashbacks and errors all pointing to not enough memory (Cursor window ...
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Fetching subscribers with ssjs and ampscript from SalesCloud

I'm trying to fetch the data from SalesCloud. The codes currently are hosted in CloudPages, and I'm using the SFMC test sent from the email in Content Builder to pass the subscriber details to the ...
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20 views

How to copy contacts from Data Extension to Publication List manually?

I have a Data extension with emails and would like to use publications list with it. I tried creating a Safehouse in FTP and do transfer file activity, but it just doesn't work - saying I don't have a ...
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Auto-update a Salesforce SalesCloud campaign status when a link is clicked in an email send? [closed]

I am not a power SFDC user or admin, and have limited resources to execute a high priority campaign. I have loaded the list I want to send, and have created the following statuses: Member Sent Opened ...
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MC Journey Builder not working as expected when using Salesforce data and formula field as an entry

I'm trying to set up a simple journey for a client to trigger an email once a date is updated in SF. The goal is to schedule a journey which will send an email to the customer once a month with an ...
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3 votes
1 answer
108 views

Changing the Contact Key from Mobile Push SDK : is another Contact actually created?

Mobile Push Dev documentation states : Initializing the SDK without setting the delayRegistrationUntilContactKeyIsSet flag to true in an app that will eventually associate the device users with a ...
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0 votes
1 answer
29 views

SFMC SOAP API RetrieveRequest resulting in "An error has occurred and has been logged by our system."

I'm trying to get a list of query definitions whose "QueryText" is "like" a certain value. Here's the XML: <s:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/...
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2 votes
1 answer
71 views

Marketing cloud Subscription center link to Sales cloud

I'm new to marketing cloud and my organization is looking to take advantage of the subscription center to create a Newsletter subscription campaign, we don't really want to set up a custom preference ...
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-1 votes
0 answers
17 views

How do I add the delete option onto a content area for a marketing cloud email template [closed]

I'm making an fully customizable email template and need the content areas to be removable if not used. How do I do so?
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0 votes
2 answers
33 views

Send a datetime value to Salesforce object through SSJS

I have a SSJS script that updates a field on the campaign member object. I now need to update one more field, which is a datetime field. Thing is, I don't know how to correctly parse the date I have ...
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1 answer
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SmartCapture form doesn't redirect to target page in iframe tag

I have a SmartCapture form created in a cloudpage. Whenever a person fills the form and submit, it will capture information and redirect to a thankyou page (also a cloudpage). It works well until I ...
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  • 186
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1 answer
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SSJS script activity to update Salesforce Object not working

I'm trying to update a custom field on the Campaign Member object through SSJS by taking it's value from a Data extension. Here's the SSJS script: <script runat="server"> Platform.Load(...
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  • 307
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2 answers
41 views

Substring Ampscript extracting url within quotes

We have a use case where we’re pulling in a url from Salesforce CRM which contains the entire A tag. We’re looking to use Substring but can’t pull in the end of the URL before the quote. “” target=” ...
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How to automatically delete duplicate subscribers in SFMC via an automation [duplicate]

Use-case: Currently, we are migrating subscriberkey to a uniqueID for all subscribers SFMC is being used as independent platform (NO SFDC is connected or involved). Concern: Considering, we have some ...
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2 votes
1 answer
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SSJS to AMPScript Failing DataExtensionRowCount

I'm having an issue, i can execute AMPscript within SSJS by placing my ampscript code within a Content Block and then using SSJS to execute it by using: <script runat="server"> ...
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