Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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4 views

Ampscript duplicating first section box multiple times

Hi I have some ampscript that pulls data in from the data extension into the email template. When I preview it the first section shows up 3 times as a duplicate but the other two sections show fine. I'...
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1answer
15 views

Querying when a value changed in a DE

I'm attempting to query when a value changed in a particular data e.g. when the email address for subscriber 12345 was changed, if ever. Is there a way to query this information?
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8 views

Web Analytics Connector customization

I have to setup my WAC configuration including a IIF() function to detect if linkname contains the "%" char. In case of yes, I will include one AMPSCript var I am setting up in the context called "@...
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11 views

Get CloudPage URL via the API

Has anyone found a way to get a CloudPage URL via the API? I can get the asset collection as listed here, https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/content-api....
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14 views

How can I get the timestamp when a Contact enters a journey?

I am building reporting using SQL Activities. SQL is bucketing success events into tranches that represent the time window for a communication to claim success- i.e. email 1 is from 0 to 24 hours, ...
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27 views

AMPscript Update or Create New Lead Form Issue / SOLVED

I am new to AMPscript and trying to create a form that will find and update our subscribers or create new ones inside of SFDC but have run into some issues. Goal of form: Collect Subscriber Key from ...
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13 views

How to create “unengaged” email lists for suppression? in MarketingCloud/ExactTarget

Currently, I am just using the current Automation studio reports to pull the anyone who has received at least 6 emails but has opened none of them, then reuploading that list, and excluding it in ...
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16 views

Marketing Cloud - Data encryption with AMPscript encrypt symmetric function [duplicate]

I would like to encrypt subscriber's email address in SFMC during an email send and attach it to the URL. Once the user clicks on that URL, he gots redirected to the website where the encrypted email ...
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17 views

In Marketing Cloud Form, I want to move processing messages to the top of the page [closed]

I created this form using cloud pages. I have two cloud page one for the form and one that processes the form with a message. I embed the code with an iframe. Link to Form: https://www.allpointsfps....
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26 views

business ASK : #SFMC Do not want “list-unsubscribe” header in commercial emails as we have a custom subscription center

SFMC #experts, Background: we are using a custom un-subscription center through a page running on external SF platform and all opt outs goes directly in to that master SF system. From marketing(SFMC) ...
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12 views

Not getting any data my veeva CRM Marketing Cloud Administration Console [closed]

I have established an integration between sfmc and veeva and i am trying to map the data extension with the multichannel activity object in the veeva marketing cloud administration console by mapping ...
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1answer
46 views

How are Contacts in Marketing Cloud counted? [duplicate]

Salesforce bills Marketing Cloud on total number of Contacts within the system. I'd like to know what exactly is used to count these? Is this the Email Studio > All Subscribers list or the Contact ...
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22 views

Preview and test works but cloudpage Link/ URL does not work on Email deployment

Scenario : Created one cloudpage with smart capture, using cloudpage URL as CTA in email passing email, FN LN as parameters in CloudpagesURL function. Email works fine in test and preview but URL ...
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1answer
41 views

whenever any data extension created in SFMC I would like to add this in Journey Builder as a entry source [closed]

Per my business need I have below requirement- From an third party app user can create data extension in SFMC by any name. In SFMC I have 3-4 pre built journey created on my account. So whenever any ...
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1answer
35 views

Custom endpoint create in Marketing Cloud

I was wondering if it was possible to create a custom endpoint in Marketing Cloud? I am in a position where an API call is being sent to MC but unfortunately MC only accepts email and we are sending ...
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31 views

Sql script - Using sql qurey on the data view, how to get the name of the email as well as journey name? Will it be possible?

need to have the consolidated query on the Marketing cloud available data views, to get all the things like when the mail sent/open/click/unsubscribe with counts & unique information, including ...
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1answer
57 views

Can someone please explain the concept of Super Message and Multiplier

After trying to understand the Super Message bundles from the link Super Message Bundle I am not sure what does it mean when it says - "Messages sent to countries not listed in the table below are not ...
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1answer
34 views

Can I retrieve a deleted Cloud Page and Collection from Marketing Cloud?

Is there a way to retrieve deleted collection or resource from the web Studio?
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1answer
29 views

File drop Automation _ Exception mechanism

I am trying to get a solution for a unique exception case of File drop automation. The scenario is, a file(with wrong data) is dropped into FTP, overwrites a Data extension and waits for 2 hours and ...
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30 views

Email List Verification. Anyone use? Any recommendations? [closed]

Has anyone used email verification tools? I see there are a ton on the market place. Any recommendations? I'd be interested in paid ones only I assume? I'm dealing with databases over 1M and have ...
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1answer
23 views

How to pass Einstein Email Recommendations sku to get results from item-related scenarios?

I want to make Email Recommendation based on View View scenario which requires SKU. According to that page: https://help.salesforce.com/articleView?id=mc_pb_einstein_recommendation_scenarios.htm&...
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1answer
32 views

Current Date Ampscript on View Online page

I used the following AMPSCRIPT to get the date and time displayed on the email at the time of send: Code block: <!-- date/time --> %%[ VAR @today SET @today = SystemDateToLocalDate(Now(1)) ]%%...
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22 views

Reports for Opens in dark mode and device. Is there such a report in SFMC?

A couple of questions: Is there a report/query available in SFMC to gather users who opened their email in dark mode? Is there a report/query to find out what email clients users opened their email ...
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28 views

Custom unsubscribe and preference center optoinnns? [closed]

I have a task of getting all the option applicable by which means a custom one click unsubscribe and preference center can be made.We have used cloud connect between sales cloud and marketing cloud. I ...
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20 views

Person Account creation AND Campaign Member activity in journey, based on email only

In MC, I have created a DE and CloudPage with Smart Capture form, to collect email address and some other fields. This CloudPage is the entry/trigger for a journey. What I want to do with the journey, ...
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36 views

Data View queries optimization

Some simple Queries joining together some Email Data Views are timing out and I'm having a bit of a hard time understanding why. They're simple and concrete enough.. Any ideas to tackle this would be ...
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1answer
37 views

Email content displayed twice after sending

From time to time, some emails are displaying content like the header or the footer twice after sending it. In the preview, everything looks good. Is there any reason behind? We are using an HTML ...
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1answer
25 views

Export file from FTP with API

Does anyone know whether there is a way to connect with SFMC enhanced FTP with API, and export a certain file? It seems like a simple solution, but I am not getting anywhere with the documentation.
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37 views

Marketing Cloud Connector integration with Sales Cloud

Anyone ever run into this issue? Here’s what happened. Salesforce connector just finished integration last week. Everything worked - I set up objects to sync, they were syncing just fine (synchronized ...
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1answer
60 views

How to setup URLs dynamically when using WAC and not loosing the tracking service system

I am building URLs dynamically using AMPScript and values stored in a data extension. We are using Web Analytics Connector WAC, so the AMPScript vars are not interpreted properly by the WAC when ...
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1answer
26 views

Contact Builder and Data Relationship - can i use both?

I understand that Data Relationships connect two DE in Email Studio and can then be used to filter even more on that. And that Contact Builder attributes are used for Journey Builder. But can I set ...
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14 views

Locating the Errored emails on a Triggered Email Send

I have a triggered email send that is getting quite a few errors. I've got send logging enabled, so these error codes should be getting pulled into that data extension. However, I'm unsure what the ...
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2answers
40 views

500 Error with Sales Cloud-integrated lead capture form using AMPscript

I am new to writing AMPscript. I'm attempting to place an ales Cloud-integrated lead capture form using AMPscript on Cloud Pages within Marketing Cloud using the content builder. I keep getting the ...
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1answer
23 views

Tracking Dynamic Sender Profile

I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%. Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
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14 views

Repercussions of adding new field to journey entry data extension

I'd like to add a nullable field to a data extension that's used as an entry source for an active journey. I know this is possible, but what are the repercussions of adding the nullable field if the ...
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1answer
117 views

Dynamic Link Bitly V4

I need to send a link to a CloudPage through SMS with an query param (www.example.com?id=XXXX), which the CloudPage will use to get value from a Data Extension and pre-fill some data to Contacts and ...
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1answer
16 views

Mobile Connect Reporting

Does anyone have any information on what 'Culture Code *' is when creating Mobile Connect reports {{DisplayName_en-GB}} if sending from the UK, however I'm not exactly sure what this is.
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2answers
43 views

Email Building with HTML Code- help! [closed]

When I edited my code on Dreamweaver and opened a preview with Google Chrome, the project looked perfect. When I pasted it into the email builder on sales force/Exact Target, it still looked correct. ...
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1answer
44 views

What unit is the Marketing Cloud access_token expires_in value using?

When I send a request to this endpoint, https://my-subdomain-info.auth.marketingcloudapis.com/v2/token, This information comes back: "access_token": (I removed the token from this post.) "...
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24 views

Create a Custom Unsubscribe Page with Smart Capture

I am trying to follow this document to create a custom landing page for Unsubscribe. https://help.salesforce.com/articleView?id=mc_es_create_a_custom_unsubscribe_page_using_smart_capture.htm&type=...
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2answers
48 views

Are there any external call out limits in Marketing Cloud?

I would like to run an SSJS script which makes callouts to a third party system (which sends WhatsApp messages). As this action will happen frequently I would like to know if there are any limits I ...
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28 views

Email Bullets points are displaying different in outlook and under SFMC [closed]

I have created an email content under content builder and can see that the bullets are appearing at the end of each line whereas under SFMC it is appearing at the beginning(which is supposed to be). ...
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27 views

Unable to Track Email Click that Redirect to App

We have recently implemented an iOS universal link for our account. Since then link clicks that redirect to the App are not captured in tracking clicks. Salesforce support said that “Only links that ...
2
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1answer
58 views

Salesforce Marketing Cloud Internal Data Views

In Marketing Cloud - I cannot view internal data views (_Sent, _Click, _Open, _Bounce) using a SQL Query Activity. Is access to data views part of business unit set up or is this a permissions issue?
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35 views

Display List of Values in Filtered Data Extensions?

We are considering using filtered data extensions for our audience build (instead of Journey Builder) and performing our segmentation / attribute assignment on the data extraction side from our data ...
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1answer
48 views

How to create a report for individual subscriber

Is there any way to create a report that relates to email send, open and click data at an individual level in marketing cloud? I tried using query activity in a DE but I was getting empty results. ...
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45 views

How to show email performance data in a dashboard in Marketing Cloud?

We have a requirement of displaying email performance data (for eg: Open rate, click rate, bounce rate, etc etc) for all emails in a dashboard in Marketing Cloud. I am aware of generating reports but ...
2
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1answer
60 views

How to avoid BLANK records created by UpsertDE function, on PUBLISHING the cloud page!

I have noticed that by default when we PUBLISH the cloud page, all the AMPscript will be executed! By this behaviour the below code creates a BLANK record in my Data Extension. UpsertDE("DE_NAME",...
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1answer
35 views

record Timestamp cloudpage UpsertDE

I'm working on a customer satisfaction system and I would like to record the time when the user has clicked one of the emojis. Is there a way to do this? This is what I have so far Cloud page code ...
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1answer
37 views

Configure Send Blackout Window for Mobile Messages

I want to configure a Send Blackout Window to prevent Mobile Messages to be sent at night. I use Journey Builder to send these Mobile Messages. While SF recommend to configure the Send Blackout ...