Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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Using AMPScript to dynamically display email messages

Apologies if I'm not explaining this very well but I am pretty new to AMPScript. So what I'm trying to achieve is basically dynamic content. If a person's course in the data extension matches what I ...
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What is the optimal activation of WhatsApp in SFMC?

We plan to implement WhatsApp in MC for Journeys. \Our client already use WhatsApp for the CRM (So has a business account).// Is there any direct connection between the CRM/MC? Should we opt for ...
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Gather email feedback in a Data extension [closed]

we are trying to build a logic where at the end of each email, there is a HTML block with either a thumbs up or a thumbs down icon to measure email sentiment. Each thumb will need to lead to a cloud ...
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Journey History status - Failed

In my journey I can see around 500 subscriber not received the email when I debug in the journey history I can see all this contacts status marked as failed and activity is Other. May I know what is ...
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how to use SSJS to extract all distinct values (may require looping) and push it to sql query in marketing cloud?

I am new to SSJS and have not used it yet. I have a use case where I need to extract JobID and EmailName from SendLog Data Extension. I use JobID and EmailName in SQL query but right now I need to run ...
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Play video in SFMC email directly [closed]

I have a requirement where in video needs to be added in the SFMC email. Customer can directly play the video within the email instead of redirecting to a video link or a page containing the video. I ...
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Contact Deletion - How to prevent contacts from reentering a Journey?

I intent to delete a number of contacts from "All Contacts" list. At the same time, I have Journeys, which had contacts injected more than 6 months in the past and I would like to prevent ...
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Are there any ways to create a template-based email in Content Builder via SFMC REST API?

So far I have only been able to create paste HTML emails using the REST API /asset/v1/content/assets route. I have yet to find a way to create an email based on a template. Is this possible? Thank you
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Keeping the oldest record in a data extension full of duplicates

I have a data extension full of duplicate email addresses. I would like to keep the Subscriberkey that has a length of 36 over lengths of 64 where there is a duplicate email address. I've tried the ...
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Unable to view the Event in Event Source after creating it with REST API using schema not the DE Id?

I have created an event, the response says successful, but I can't find the event in Journey Builder I have seen that I'll have to provide the sourceApplicationExtensionId as well as the DE id in the ...
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Unable to perform REST API call in CloudPages

I have been trying to do a HTTP Post for quite a while and I can't get it to work in CloudPages. The auth token call works, but not the other one. I am trying to create HTML emails in CloudPages. It ...
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Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]

Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
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How to set up a Category based recommendations in Einstein recommendation in Marketing cloud

In Marketing cloud I want to use Einstein web recommendations with a product webshop. Products on a webshop are segmented in product categories, subcategories and subsubcategories. Example of these ...
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Remove EMAIL ADDRESS from ALL Contacts if that email address bounces

Please could i have some help on this as my brain doesn't seem to want to work today and I'm struggling to think of a way to do what i need. Thank you in advance! Request: What I'm trying to do is I'd ...
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Query Failed Timeout in Automation

I have this query inside an automation where it is executed with many other queries that are working fine, but when I run this one, the following error appears: query failed: timeout. How could I ...
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For Cloudpages can SSL and SAP be shared across BUs?

For Cloudpages can SSL and SAP be shared across BUs?In Domain SSL Certificates we are seeing the Cloudpage domain only for 1 BU where as for image and click we can see its shared across BUs.
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Trying to set up tracking of URL parameters on an SFMC CloudPage - for traffic from FB ads; and write UTM parameter values into a DE

I am new to CloudPages, and have been trying to see if I can retrieve and record UTM parameters' values (in SFMC) - from URLs/visits from our FB ads. I have found some examples of how to record ...
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SFMC - Preview Email Link (not view_email_url)

I've created some ampscript which will create a Note on the contacts account to let the account owner know this account has been sent an email. Inside the note contains the view_email_url so the ...
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What is the meaning of double percentage signs with square brackets?

I am currently working inside a Marketing Cloud Landing Page. The page has code inside an HTML block. Some of the code is within a script tag like this <script type="text/javascript">...
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Content Tagging Images

In the Setup>Feature Settings> Tags, I found some tags. Have they been created automatically? I see that images I already have in the Content Builder have tags, but now if I uploaded a new one ...
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How to connect Marketing Cloud to Tableau CRM? [closed]

I would like to connect Marketing Cloud to Tableau CRM. How can I do it?
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SAP for a custom domain

We have a private domain which is not purchased from Salesforce. And we are planning to use a sub-domain for SFMC and we want to self host the DNS records. so is it necessary to do the domain ...
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SSJS - Parsing script / no error but the records are not being pushed into Data Extension

I wrote a SSJS scripts for parsing a record, however, the records have not been pushed into Data Extension even though the automation ran successfully as I mentioned. Below is the SSJS script that I ...
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All Subscribers issues across Multiple BU's

I have a Master BU and 5 child BU's. When a subscriber signs up on the website they were added to child BU and a welcome Email is triggered, they were added to All subscribers in all child BU'S and ...
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Salesforce Marketing Cloud Custom Application - Integrate my application in Client SFMC instance

We are developing a web application that will host some dashboards/reports built on our data warehouse and intelligence platform. Application will be hosted in Azure Cloud. As all our end clients are ...
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Ampscript error - unsure how to troubleshoot

Getting this error: 'A variable name is not a valid because contains illegal characters. Variable names must begin with the @ symbol followed by one or more letters, numbers, or underscores. Variable ...
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Can I import a fixed length text file into SFMC? [closed]

Is there any way to import a fixed length text file into SFMC? Is there any way to use automation studio or something to place the data from the file into a data extension? Any help is appreciated
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How to wrap ampscript with loops on the table

I have an ampscript code and using loops to fetch the data, I'm trying to wrap my table header, when the city list is empty, then, it would only show: No rows found. However, the header table still ...
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Marketing Cloud Sender Authentication Package - Creation of Email Addresses

For the purpose of (sending out) marketing-related campaigns, new email addresses should be created in conjunction with the newly established sub-domain (part of the sender authentication package - in ...
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Ampscript if else statement issue

I have an issue to understand the else if statement, so basically if city is empty I want it to show: no rows found, I tried to add: %%[ if @rowCount > 1, from my understanding if there's city, ...
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AMP script error with conditional statement "The initial end count value for the for loop could not be cast to an integer."

I'm getting the error The subscriber preview failed to generate. Review the details, correct all issues, and try again. The initial end count value for the for loop could not be cast to an integer. ...
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Delete all the Subscriber from a Supression List

I'm trying to remove all subscribers from a suppression list, I have been able to get one in particular to be deleted, but I have not been able to do it for all of them. How could it be done? Thanks ...
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Accessing HTML content from the email using REST API endpoint

Using the REST API I am trying to extract the HTML content of an email. Endpoint URL : https://SUBDOMAIN.rest.marketingcloudapis.com/asset/v1/content/assets/{{asset_id}} The above URL returns a ...
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If standard Sales Cloud to Marketing Cloud connector is setup in Sales Cloud, where are the data in Sales Cloud that correspond to MC Cloud views?

marketing cloud connector salesforce where can we see data from _bounce _job _click _open _sent _subscribe _unsubscribe in sales cloud If standard Sales Cloud to Marketing Cloud connector is setup in ...
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Deploying Custom Activity in Google Cloud Platform

After looking through countless examples on Github and trying them out, i've been able to understand more about Custom Activities for the SF Marketing Cloud Journey Builder feature and how they work. ...
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How to include multiple exclusion under "Send Email Activity > Advanced Exclusions"

I have an automation to send out the list of form submission in email to a list of internal contacts. The DE looks something like this: Email | Campaign | Date myself@team.com | Campaign One | 1 Jun ...
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Multiple Rules on Single Einstein recommendation page

I would like built multiple rules based on different product categories for single recommendation page, however, I'm not able to change the operator from AND to OR in the Rule Manager > Actions ...
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2 answers
28 views

An invalid security token was provided - How to get support

I have a number of clients who use our integration with Salesforce Marketing Cloud. When things go astray it is quite difficult to resolve the issue as I have no access to the clients account. We use ...
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Unique Opens no working

select d.envios, x.aberturas, d.data_envio, d.nome_email, d.jobid, pct_abertura = cast((x.aberturas*100/d.envios) as decimal(5,2)) from DE_BK_CV_DASHBOARD_JORNADA_FOPA d left join ( select ...
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-2 votes
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Can we use RedirectTo() functions to call the contentblock in marketing cloud

We have a requirement - when we click on a button, it should redirect to particular contentblock. I have tried multiple ways like <a href="%%=ContentBlockByKey(@contentBlockKey)=%%">...
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What is carrier setup in mobileConnect? [closed]

For buying the code we can get it from the account representative but what about the code setup. I get to know that there is a carrier setup process once we get the code.so I need help to understand ...
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Tracking overall email engagement with "DoNotTrack" enabled

Is there a way to get email KPIs in terms of opens/clicks etc. while "DoNotTrack" is activated for the entire subscriber list part of an email send out? As per my understanding, this is not ...
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23 views

How to apply css to the email template in marketing cloud?

I have created emails from email templates available in the marketing cloud. To add CSS to an email I have used HTML content block and added CSS inside the <style> [CSS here] </style>tag. ...
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SQL Data Views for Email

Can anyone help me with the SQL query for this? As I have written the query but still not getting a result. I want Number of emails received(to whom we are sending email), opened and links clicked by ...
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Stopping an email send using RaiseError function

I have written code like this to stop email send using the RaiseError function. Does this work without giving True? SET @Created_Date = Created_Date IF @Created_Date > "6/30/2022 11:59:00 PM&...
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How to create Email Message activity in Sales Cloud from Marketing Cloud [closed]

I'm aware IERs and reporting metrics are available as per Marketing Cloud Connect, but the user experience isn't the best for our reps. Our reps live on the Activity view in Sales Cloud, and I'd like ...
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Filtering one DE with another

I feel like this should be obvious but am hitting a wall as a newbie. I've created two filtered DEs. One is people who have opened an email, one is who has clicked. I want to exclude the clickers from ...
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Connecting Salesforce Authenticator on New Mobile Device- Marketing Cloud

I need to access Marketing Cloud but Salesforce Authenticator is connected to the old mobile device, Which I don't have access to. How do I disconnect the old Authenticator so that I can connect to ...
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Is there a counter part of tooling API in SFMC?

I am trying to use CDC in SFMC. In SFDC CDC uses tooling API to get events from the PlatformEventChannel. Do we have a similar construct in SFMC available? PS: I am pretty new to Salesforce and hence ...
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How to start a Journey based on linked knowledge article in Salesforce

I want to start a journey based on the knowledge article that's attached to an case in Saleforce. In journey builder i can't select de CaseArticle object in filtercriteria (or entry source). Does ...
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