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Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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How can I track which specific product each user viewed in Marketing Cloud Personalization?

I've set up site mapping in Marketing Cloud Personalization to capture user details when they view a product on our site. Currently, I'm receiving user records in MCP, but I need to track which ...
Sameer Shinde's user avatar
-1 votes
0 answers
17 views

Send Cloudpage content in an email to a set email address

I have an interesting case that I find difficult to solve. The business wants this to be built in Cloudpages (and yes I know it's better to do it in Experience Cloud with custom components). I can't ...
eazy4me's user avatar
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Email content changes on browser view

Tool Used: Salesforce Marketing Cloud Process: When a user places an order on the website, they receive an order confirmation email. This email is created using AMPscript in Salesforce Marketing Cloud....
Laxmi dutt's user avatar
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28 views

Update a bitly link with API using AMPScript in SMS

We are using custom back-half links in Bitly to redirect to a CloudPage for capturing clicks in SMS campaigns. However, we encountered an issue: Bitly only accepts static links. This means that if I ...
Nikkie V.'s user avatar
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Why iam unable to see event stream in MCP(marketing cloud personalization) though the sitemap code is correct. is it because of cookies cache issues

Is it because of cache need s to be cleared every time If so what is the best way to clear the cache every time for a person who is working with MCP.
bharath reddy's user avatar
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1 answer
18 views

Migration Issues from MarketingCloudSDK 7.6.0 to 8.1.2 version

We are using MarketingCloudSDK 7.6.0 as an embeded xcframework in our iOS project, but we're migrating to MarketingCloudSDK 8.1.2 with SPM following the migration guide. When we execute the app with ...
Raul Peña Alonso's user avatar
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0 answers
20 views

Custom email routing beyond traditional SMTP server routing

I want to explore ways to optimize our current email-sending process, and I was wondering whether SFMC offers multiple ways to route emails. I mean to send emails to external systems beyond the ...
Juraj Reško's user avatar
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33 views

File drop automation not working (not getting triggered)

I'm trying to transfer .txt file with ; as a delimiter from SFTP server to a Data Extension in SFMC, but my file drop automation is not being triggered when this happens. The process should look like ...
Maria's user avatar
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25 views

An error occurred: Unable to retrieve security descriptor for this frame

I am trying to post an image in third party tool using below code, but getting an error" An error occurred: Unable to retrieve security descriptor for this frame." Can any one please help me,...
Rajitha Manthapuri's user avatar
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17 views

MCP - SalesforceInteractions.listener is not bringing the segment of the user

We have a code that we are using in Marketing Cloud Personalization to get the segment of the users and depending if they are in that segment the background-color or the color of the content-zone ...
MonCerv's user avatar
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1 answer
26 views

HTTP DELETE for a Push Location

I'm trying to delete a Location through rest api with the api documented here. The script I'm using is: *code to get the authentication* var IdLocationsDelete = ["ID1", "ID2"] var ...
Raas's user avatar
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Possible to export a Data Extension programmatically through SSJS

I'm looking for a way to export a Data Extension using SSJS. I know it's possible to create a script activity using SSJS and then executing that. Is it possible to do the same with an export activity? ...
jonq's user avatar
  • 15
-1 votes
1 answer
17 views

Cannot change the entry Data Extension in copied journey: Failed to find the Automation selected for this Journey

I have copied a journey that has a data extension entry source (from an automation). I have built a new data extension and automation and I want to connect it to the new copied journey. I can change ...
Disasterkid's user avatar
-2 votes
1 answer
25 views

Trigger automation when row added to Data Extension (without external API)

I want to trigger an automation when a new row is added to a Data Extension. I can trigger it via the API, but building this trigger inside the Marketing Cloud would be much better because otherwise, ...
Disasterkid's user avatar
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1 answer
20 views

HTTP GET for All Push Locations not working

I am creating a script to get the list of all locations but the Get function is not retrieving anything. Here's my script: <script runat="server"> Platform.Load("Core", "...
Raas's user avatar
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1 answer
34 views

How to populate FromName and FromEmail in EmailSendLog with both regular and dynamic Sender Profiles

Context: I've setup a Dynamic Sender Profile solution using a Code Snippet block call with AMPScript variables and a Configuration DE. Solution works perfectly fine BUT I've come across a limitation ...
Noronha's user avatar
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1 answer
22 views

Why is the SSJS constructed query not updating?

I'm trying to construct a query using SSJS and update the quarry activity. Using Core SSJS: When I'm using the variable containing the new query string, I get a smile error with now details: Error ...
yoni349's user avatar
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37 views

How to get how many emails people are receiving emails over the past year?

I want to get the information how many emails people are receiving over the past year and can get an average number of emails per subscriber? how many are associated with each campaign.
Choudarie Shree's user avatar
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14 views

Einstein Email Recommendations not populating

I am implementing Einstein email recommendations and have been following along with the documentation. I have a catalog uploaded and I have the tracking code on my website. Now the tracking code seems ...
A S's user avatar
  • 5
0 votes
0 answers
56 views

I'm trying to implement a bubble sort in ampscript for sfmc but it doesn't work

%%[ set @array = "1,3,11,6,4,8,24,27,13,99,7771,26" set @arrayList = BuildRowsetFromString(@array, ",") set @arrayLength = RowCount(@arrayList) for @i = 1 to Subtract(@arrayLength, ...
Reena Joseph's user avatar
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1 answer
15 views

Salesforce Data Cloud Web SDK

We earlier used Data Cloud web SDK connector to track interactions on the website and store in data in Data Cloud's Data Lake Objects(DLO's). Does Web SDK connector provides any feasibility to use ...
Nikhil Patil's user avatar
1 vote
1 answer
23 views

getDataExtensions: $search is a required parameter

I am trying to run the getDataExtensions REST API method to get a list of all Data Extensions inside a Business Unit. When I run the request in Postman, the error message is $search is a required ...
Disasterkid's user avatar
-1 votes
0 answers
33 views

Einstein Email Recommendation displays default Image

I have email recommendation configured, but I'm able to see only the default Image when I try to view the image with the code img src="https://XXXXXXX.recs.igodigital.com/rr/v2/...
author243's user avatar
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0 answers
46 views

Marketing Cloud Page try/catch question

I'm using ampscript to update Salesforce records using the UpdateSingleSalesforceObject function. This happens after the cloud page posts to itself and I use the RequestParameter function to grab the ...
Mizuno98's user avatar
-1 votes
0 answers
32 views

MJML email template breaks in old outlook

I'm experiencing an issue with an MJML email template that I've created in Salesforce Marketing Cloud. The template works perfectly in most email clients, but it breaks when viewed in older versions ...
PiK's user avatar
  • 13
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0 answers
40 views

How to use Named Credential + External Credential for Marketing Cloud Transactional Messaging API

I am trying to use Named Credential for Marketing Cloud Transactional Messaging API. And I am having issues sending SMS. I was able to setup an External Credential: Authentication Protocol = OAuth 2.0 ...
Ryonin's user avatar
  • 1
0 votes
0 answers
26 views

MobilePush Inbox functionality alternative for Cordova Plugin

We have been using a Cordova plugin to integrate MobilePush into our Cordova application, which has been functioning well. However, we realized some time ago that the inbox functionality is not ...
sfPerson's user avatar
-1 votes
1 answer
58 views

Errored out automations for the past 1 hour

I want to implement a scenario in SFMC in which the automations which are errored out in the last 1 hour, must be stored in a DE. The data must be retrieved from all the BUs. This scenario must ...
ANKIT RAJ's user avatar
0 votes
1 answer
32 views

Generate bitly to SMS campaign

I need to shorten the Data extension URL to bitly and preview the same in SMS, I'm currently using the below code for the same and have issues. Can anyone help me out here? (I'm trying to preview in ...
ajith's user avatar
  • 1
0 votes
0 answers
23 views

SFMC Push Sendlogging via Push REST API messageContact "Outbound - API Triggered" message type

Is it possible to send log (push send log de) using fields passed in a API call, using the Standard push rest API - messageContact - https://developer.salesforce.com/docs/marketing/marketing-cloud/...
MC Qs's user avatar
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1 answer
31 views

Marketing Cloud - SQL Query to Return all Subscribers Who've been sent an email

I want to find out how many of my subscribers (who've been sent an email) have opened an email within the last 5 years. I want to include subscribers who've been sent an email and haven't opened an ...
Jeremy Thabes's user avatar
0 votes
0 answers
13 views

Android devices adding tracking data to tel: schemes in emails

I work as an email developer, I primarily work within Salesforce marketing cloud. In some of the emails I work on, we have two CTAs: 'Call Us' and 'Email Us'. Since the links are not a standard tag ...
colosull's user avatar
1 vote
1 answer
43 views

Create an externaly hosted SFMC Custom App with dynamic credentials

I've created a custom SFMC app that allow to create complex forms with field dependencies and post-validation actions. This app was build completly with CloudPages and SSJS/Ampscript code. Now I want ...
Thomas Crenn's user avatar
0 votes
0 answers
38 views

Exclusion AMPscript not working in a journey

I'm using the AMPscript below in a Journey email. I have 2 DEs - one for the send and one for the exclusion. However, when I run the journey it still sends the email to the emails in the exclusion DE. ...
Jane Edwards's user avatar
0 votes
1 answer
54 views

CreateSalesforceObject creating duplicate records

I have been sending email campaigns using which my subscribers can click on a cta button and request a callback. This CTA redirects to a cloud page which consists of the AMPscript to create a callback ...
NDSF's user avatar
  • 11
0 votes
0 answers
31 views

SMS Links - click tracking

In Mobile Connect we have URL Tracking - All Time - is there any way of querying this section to discover who clicked the links from SMS's, not only how many? Or is it any available API or script to ...
Luminita Radu's user avatar
0 votes
1 answer
67 views

Image Upload Feature on Marketing Cloud Landing Page Not Storing in Data Extension

I'm working on a project in Salesforce Marketing Cloud and need to create a landing page with an image upload feature. I have already set up a Data Extension named "ImageUploads" with the ...
Rajitha Manthapuri's user avatar
-2 votes
0 answers
30 views

Marketing Cloud - Journey Builder email sends are not being delivered

I have a newsletter journey that sends a Newsletter email. At 11:45 am and 11:58 am I ran versions of the journey and everyone received the emails. But at 12:18 pm and 12:33 pm I ran againg and no one ...
Luiza Linardi's user avatar
0 votes
0 answers
40 views

Poppins font is not displaying on mobile devices, its overwriting sans-serif/Times new roman in SFMC email

I want to display my email with Poppins font but on mobile device its overriding either sans-serif or times new roman. Tried many things but same issue <html xmlns="http://www.w3.org/1999/...
Yul's user avatar
  • 7
0 votes
0 answers
22 views

Journey is not taking the most updated Details of Subscriber

Requirement - Journey should pick up the most recent details of the subscriber while the subscriber is in the Journey. Workaround - I have created a DE with one field as SubscriberKey (relates to ...
Umang Dwivedi's user avatar
0 votes
0 answers
23 views

Including a Suppression List in your API Call for MobileConnect

I want to be able to send an SMS via API in MobileConnect. However, I want to include a suppression list. I see how you can do this via JourneyBuilder or Scheduled send, but not via API. Would I just ...
chorlesbarkley7's user avatar
1 vote
0 answers
41 views

Data Cloud IndividualId and Marketing Cloud SubscriberKey issue

We are using data cloud segmentaiton and activate it to Marekting cloud for CRM marketing purposes. My question is if a client have multiple accounts (individualId), which individualid becomes a ...
Luna's user avatar
  • 37
-2 votes
2 answers
89 views

Sending follow up email after immediate open in Journey Builder

I need to know how to wait until 15 days after sending an email in Journey Builder and whoever opens the email during that time can move on to the next activity immediately, without having to wait for ...
AndalBrok Corredura de Seguros's user avatar
0 votes
1 answer
58 views

Validate an email in Marketing Cloud using APIs

👋 I'm going through this page of the documentation https://developer.salesforce.com/docs/marketing/marketing-cloud/references/mc_rest_address And it says is for validating an email in such way: ...
mario ruiz's user avatar
1 vote
2 answers
52 views

Retrieving Email Legacy IDs from Shared Folders Across Business Units in Marketing Cloud Using REST API

I'm developing a cloud page for previewing emails by searching for their names. I use the /asset/v1/content/assets/query endpoint to search for the email name and retrieve the legacy ID needed for a ...
Evelina's user avatar
  • 11
0 votes
0 answers
23 views

Does anyone know of a way to tie User Attributes to Product Attributes in Salesforce Marketing Cloud Personalization Studio?

Does anyone know of a way to tie together attributes of a user to the attributes of a product for their recipes in Personalization studio? We have set customer related attributes on our product ...
Greg Whitaker's user avatar
0 votes
0 answers
22 views

Creating a task from a journey to salesforce

I'm trying to create a task in salesforce from my journey. Steps taken: Created a Group/Queue in salesforce Created a journey entry point being a data extension Added the Object Activity select ...
Radford's user avatar
0 votes
0 answers
30 views

GA4 and MC Integration - Additional Attributes in Data Extension

We are testing the integration between GA4 and MC. We have completed testing up to the configuration of integration settings and the creation of GA Audience in DE. The attributes within the DE are ...
Minkyeong Kwon's user avatar
0 votes
1 answer
26 views

Correct syntax to reference dynamic column name with SSJS Rows.Update() function

When the column name of a Data Extension is unknown and data needs to be written to that column what is the correct syntax as the following do not seem to work, Where e.num is some dynamic value like ...
mozzy69's user avatar
  • 38
0 votes
0 answers
27 views

Get information on SFMC Installed Packages using API?

I am wondering if there is a SOAP API object or REST api calls for the installed package to retreive in Marketing Cloud just to get information about when this installed package is used or triggered ...
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