Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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2 views

Pardot and Marketing Cloud Sends running in parralel

We have a use case where we will be using Pardot and Marketing Cloud for email sends simultaneously while we transition off Pardot. Since Subscribers/Contacts can exist in both systems, I would like ...
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8 views

Marketing Cloud - Default Lead Capture Data Extension Fields

I'm unable to setup Facebook lead ads in our client's account since I don't have access to it but I need to review what data is captured by default in Salesforce Marketing Cloud and any additional ...
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Creating SQL to join 2 DE

I have a requirement for joining the 2 DE based on the below condition Where Billed_Item_Status_DT = 3 days prior And Sales_Brand_CD = '520' I've created the query but still not sure I'm right for ...
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23 views

Violation of PRIMARY KEY constraint. Cannot insert duplicate key (email primary key)

I have this SQL query and I cannot perform it due to violation of primary key. The primary of the source data extensions are the following : Account : Email Opportunity : OpportunityId ...
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Send SF Core System Emails via SF Marketing Cloud

we are currently planning to migrate all Salesforce (Core) sends to SFMC. One case that we stumbled upon is system generated emails, like the subscription feature to SF Reports. Is that something that ...
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1answer
15 views

Get Contact ID from Mobile SDK on Android/iOS

I'm trying to pass the Contact ID to a dimension for tracking Analytics. How would I go about getting the Contact ID value from Salesforce? I'm using the MarketingCloudSDK pod
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Update external database after a Marketing Cloud unsubscribe

At the moment, our member site has its own email preferences area. These preferences are fed into Marketing Cloud data extensions and are used when segmenting for email sends. We use the global ...
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35 views

Update sales cloud object field from cloud page landing page using ampscript

Step1:Code1 I am processing on click of a unsubscribe button with a checkbox. Step 2: Code 2 processing the list for unsubscribing using amp script. Step 3: Code 3 It is updating the object field in ...
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1answer
34 views

Unsubscribe matching email address in all subscribers using ampscript [closed]

Hi I'm new in ampscript and I have a requirement to unsubscribe all matching email address in all subscribers once they click the unsubscribe button. Is this possible using Ampscript? Thank you!
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19 views

Sending to subscribers that are not in Salesforce SalesCloud

We are currently using Marketing Cloud Connect to connect with SalesCloud, our Subscriber Key being the SalesCloud Contact ID. We sometimes receive lists of email addresses we need to send to that may ...
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1answer
16 views

Abandoned Carts Contact Key

We have Sales Cloud as our database of record and contacts flow through from Sales Cloud to Marketing Cloud. Our contact key is currently the 18 digit contact/lead key from CRM. We have a new use case ...
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21 views

Update one Data Extensions with another using SQL Query

Morning folks, I'm a newbie at MC SQL. Need help wrapping my brain around the syntax of a SQL statement. I have a Journey Builder (JB) Data Extension (DE) where I need the attendance field to be ...
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1answer
24 views

Marketing Cloud Import Definition through SOAP API

I am trying to integrate with Marketing Cloud from Mulesoft and want to upload data from File to Data Extension. There is Import Definition Activity using SOAP API explained here in documentation. ...
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19 views

Salesforce marketing cloud - calling external web service using server side activity

I am writing a Server Side activity in salesforce marketing cloud to communicate with an external web service to perform an action in a 3rd party platform. The call to the web service with the JSON ...
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28 views

Know if someone can NOT receive a Push notification (for Journey Builder)

I'm asking you another question, pretty similar to this one : Know if someone can receive a Push notification (for Journey Builder) My question today is to be able to know if someone did NOT install ...
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1answer
22 views

Unable to receive iOS Push Notification from MobilePush

Scenario: The iOS notifications in SFMC was setup in Jun-Jul when .p12 certificate was in use. During that period we were able to send out notifications. on 14-sep, .p8 was made mandatory for sending ...
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Find Subscriber By Id Marketing Cloud REST API from Event Notification data

I am attempting to do what I feel is a very simple and common task but failing to complete it at every turn. The overview is to receive Marketing Cloud click, open and unsubscribe events, record them ...
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1answer
24 views

Issue using reply mail management (MC) and email to case (SC)

We use both RMM (MC) and email2case (SC), only we experience an issue. When somebody replies on an email that is sent from Marketing Cloud. Their reply is forwarded with RMM to the address support@...
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1answer
25 views

Only retrieving journeys without tags via REST API

I am trying to retrieve journey information with REST API in Marketing Cloud. According to the "Search Journeys - GET /interaction/v1/interactions" page, there is tag as URL Parameters to ...
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25 views

How to pull data from all Business Units using API

I'm building a mini app project using the Node SDK, but something I'm having trouble with is pulling data across all Business Units. The SFMC account I'm working in has multiple BU's and I want to ...
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31 views

Open URLs from my email newsletter in Mobile App

We send daily newsletter with our new products. We also have an Android/iOS app. For now, I saw that if we open a link from an email with our mobile (from Gmail app for instance), the link is opened ...
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1answer
29 views

Is there any way of retrieving all records from a data extension via REST API for Marketing Cloud?

I want to retrieve all contacts from a specific data extension via REST API but I don't find any documentation to do that. Is there any way of retrieving all records from a data extension via REST API ...
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1answer
24 views

How to fire a journey interaction event via FuelSDK-CSharp?

So my vendor has this event for me to call, members like ContactKey, EventDefinitionKey and Data. But I cannot find anywhere a class suffice this, not in sample project not in documents. Only an ...
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24 views

Query a triggered send to get the sends done in every hour [closed]

I want to query a triggered send to get the sends done hourly. And i am using select count(SubscriberKey) as coun, TriggeredSendCustomerKey as TriggeredSendCustomerKey, CONVERT(date, EventDate) as ...
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26 views

Engagement split before decision split

I configured a Journey Builder where a engagement split is before a decision split. Because I just want to know if the contact open the email and if they made a purchase, also. is this possible?
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1answer
21 views

SAP - Domain configuration options - What is the best options?

I will configure SAP Domain. Domain configuration options are: You select a new domain to represent your brand, example: mycompany-email.com. -Salesforce will purchase the domain and handle the ...
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32 views

Marketing Cloud - Variable Value not displayed in Dynamic HTML content

We are having problem passing variable value dynamically to Content block. I have added code snippet below. Any advice will be a big help. Thank you. IF @language == 'de' THEN SET @Salutation =...
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1answer
31 views

User Permission Access Report

Does anyone knows how to get the report of users along with their roles and business unit assigned in SFMC ?
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1answer
43 views

SFMC Rest api to create/delete Data Extensions

I have been using soap API's to create and delete data extensions. In the marketing cloud documentation, I do see an API to insert rows in data extension, but I can't find a rest API to create a data ...
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1answer
26 views

is the Security Token in Salescloud affecting our connection with Marketing Cloud?

For security reasons, we have to reset our security token following this article: https://help.salesforce.com/articleView?id=user_security_token.htm&type=5 Would this affect our connection with ...
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1answer
27 views

Is it possible to avoid synchronizing certain contacts from Salesforce into Marketing Cloud?

Some contacts are not supposed to be reachable by Marketing Cloud. They are created for other, internal purposes, not related to marketing at all. Is it possible to avoid the synchronization of ...
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23 views

Marketing Cloud RMM not honoring direct forwards

we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct ...
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11 views

Marketing Cloud Email and Web Recommendations product catalog refresh schedule is no longer working

I have a problem with clients' product catalog refresh schedule in Email/Web Recommendations. It stopped working on daily intervals starting 16 Nov. When I click Save and Refresh it correctly ...
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1answer
20 views

Multiple field in Journey Salesforce Task

Hi I would like to append 2 fields in a description field [as per the screenshot you can only select once a time]. Probably he is changing manually the {{Event}} and adding two fields there where it's ...
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1answer
30 views

Unable to view download to browser option for data extension. Another user in my environment is able to view this but not me

I am not able to see the download to browser option and can only see download to ftp option. another user of same environment is able to see this option.
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27 views

Send Throttling Hourly Threshold: How to make sure an email send spans about 2 hours?

If we have 315k in a sending data extension and at time of scheduling use exclusion DEs (w/expected total send volume of ~295k) -- how can we implement send throttling to make sure the send takes ...
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1answer
33 views

Send a test without being Subscriber

If I have a DE and is properly linked using SubscriberKey, when try to send a test, it says success but is not sent. So there's no way to create a test if I have not added manually this email as an ...
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1answer
30 views

GROUP BY in Marketing Cloud always to get unique values

We have a data extension to which the data is being imported from another system. Sometimes, an Id that's used as SubscriberKey for sending emails appears twice (we are using another primaryKey in ...
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16 views

Restrict access for Integration user on Business Unit in Marketing Cloud

Is there a way i can restrict the API Integration user to have access only to specific Business Units? I turned off the integration (Enable Integration option) for the Business unit i do not want to ...
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22 views

How to set date from Marketing Cloud to Mule. Soft using SSJS? [closed]

.How to set date from Marketing Cloud to Mule Soft using SSJS?
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2answers
64 views

How to Update a Data Extension through another Data Extension?

Hello Salesforce Community, I'm new in Programming (around 6 months with JavaScript and Java) and even more rookie in Marketing Cloud (going to my second week) and I'm exploring a use case for a ...
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36 views

Problem : Behavioral trigger abandon basket

I try to set up the behavioral trigger on the abandoned basket. I created the product catalog with the required fields including the product_code which seems important. I made sure that avaibility on ...
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34 views

How to wait untill UpsertData is done using SSJS?

I'm running a for loop to update some DE records. Since the LookupRows is limited to 2000 records, we sometimes need it to iterate again. Therefore the for loop is in a while loop. Rows are marked in ...
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12 views

Is the Marketing Cloud Connector for Microsoft Dynamics CRM available in Europe yet?

Is the Marketing Cloud Connector for Microsoft Dynamics CRM available in Europe yet? And does anyone know the timeline when that would be possible?
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1answer
29 views

Testing an Exclusion Script using AmpScript

I'm trying to test if an exclusion script works in journey builder using a script like this: ROWCOUNT(LOOKUPROWS("my-data-extension","EmailAddress", EMAILADDR))>0 How could I ...
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1answer
27 views

Make API update to Subscribers from Sales cloud To Marketing Cloud

I have a custom object in Salesforce which stores the value of the Subscriber key in Marketing Cloud. I want to make an API call to update the subscriber Status to "UnSubscribed" in ...
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2answers
25 views

How to update Status of Subscribers from Data Extention In Marketing cloud

I have a Data extention containig a list of Subscribers with their email and subscriber key. I want to update the records in the Data extention to the All Subscribers list from the Data Extention on a ...
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1answer
41 views

Optimizing SQL for large volumes

We're working with somewhat large sets of data, around 15M - 35M records per DE, each row with 150+ attributes. What are some ways to optimize SQL queries when handling many records? For an exaple, ...
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1answer
40 views

Adding image in the sender profile

Is it possible to add an image to the sender profile or the HTML code in the Marketing Cloud so that my custom logo shows in the inbox in this place instead of this grey icon? How can that be achieved?...
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22 views

Smart Capture - EmailAddress - custom validate to check for [Gmail, Yahoo … free Emails]

I am trying to add a custom validation to check for any free emailaddress from domains like [gmail, yahoo etc]. some thing similar to this [https://stackoverflow.com/questions/8271578/check-if-an-...

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