Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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13 views

Open URLs from my email newsletter in Mobile App

We send daily newsletter with our new products. We also have an Android/iOS app. For now, I saw that if we open a link from an email with our mobile (from Gmail app for instance), the link is opened ...
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1answer
24 views

Is there any way of retrieving all records from a data extension via REST API for Marketing Cloud?

I want to retrieve all contacts from a specific data extension via REST API but I don't find any documentation to do that. Is there any way of retrieving all records from a data extension via REST API ...
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1answer
19 views

How to fire a journey interaction event via FuelSDK-CSharp?

So my vendor has this event for me to call, members like ContactKey, EventDefinitionKey and Data. But I cannot find anywhere a class suffice this, not in sample project not in documents. Only an ...
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20 views

Query a triggered send to get the sends done in every hour [closed]

I want to query a triggered send to get the sends done hourly. And i am using select count(SubscriberKey) as coun, TriggeredSendCustomerKey as TriggeredSendCustomerKey, CONVERT(date, EventDate) as ...
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20 views

Engagement split before decision split

I configured a Journey Builder where a engagement split is before a decision split. Because I just want to know if the contact open the email and if they made a purchase, also. is this possible?
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1answer
21 views

SAP - Domain configuration options - What is the best options?

I will configure SAP Domain. Domain configuration options are: You select a new domain to represent your brand, example: mycompany-email.com. -Salesforce will purchase the domain and handle the ...
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22 views

Marketing Cloud - Variable Value not displayed in Dynamic HTML content

We are having problem passing variable value dynamically to Content block. I have added code snippet below. Any advice will be a big help. Thank you. IF @language == 'de' THEN SET @Salutation =...
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1answer
28 views

User Permission Access Report

Does anyone knows how to get the report of users along with their roles and business unit assigned in SFMC ?
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1answer
35 views

SFMC Rest api to create/delete Data Extensions

I have been using soap API's to create and delete data extensions. In the marketing cloud documentation, I do see an API to insert rows in data extension, but I can't find a rest API to create a data ...
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1answer
22 views

is the Security Token in Salescloud affecting our connection with Marketing Cloud?

For security reasons, we have to reset our security token following this article: https://help.salesforce.com/articleView?id=user_security_token.htm&type=5 Would this affect our connection with ...
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1answer
27 views

Is it possible to avoid synchronizing certain contacts from Salesforce into Marketing Cloud?

Some contacts are not supposed to be reachable by Marketing Cloud. They are created for other, internal purposes, not related to marketing at all. Is it possible to avoid the synchronization of ...
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21 views

Marketing Cloud RMM not honoring direct forwards

we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct ...
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11 views

Marketing Cloud Email and Web Recommendations product catalog refresh schedule is no longer working

I have a problem with clients' product catalog refresh schedule in Email/Web Recommendations. It stopped working on daily intervals starting 16 Nov. When I click Save and Refresh it correctly ...
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1answer
17 views

Multiple field in Journey Salesforce Task

Hi I would like to append 2 fields in a description field [as per the screenshot you can only select once a time]. Probably he is changing manually the {{Event}} and adding two fields there where it's ...
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1answer
29 views

Unable to view download to browser option for data extension. Another user in my environment is able to view this but not me

I am not able to see the download to browser option and can only see download to ftp option. another user of same environment is able to see this option.
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1answer
26 views

Send Throttling Hourly Threshold: How to make sure an email send spans about 2 hours?

If we have 315k in a sending data extension and at time of scheduling use exclusion DEs (w/expected total send volume of ~295k) -- how can we implement send throttling to make sure the send takes ...
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1answer
31 views

Send a test without being Subscriber

If I have a DE and is properly linked using SubscriberKey, when try to send a test, it says success but is not sent. So there's no way to create a test if I have not added manually this email as an ...
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1answer
28 views

GROUP BY in Marketing Cloud always to get unique values

We have a data extension to which the data is being imported from another system. Sometimes, an Id that's used as SubscriberKey for sending emails appears twice (we are using another primaryKey in ...
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15 views

Restrict access for Integration user on Business Unit in Marketing Cloud

Is there a way i can restrict the API Integration user to have access only to specific Business Units? I turned off the integration (Enable Integration option) for the Business unit i do not want to ...
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22 views

How to set date from Marketing Cloud to Mule. Soft using SSJS? [closed]

.How to set date from Marketing Cloud to Mule Soft using SSJS?
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2answers
60 views

How to Update a Data Extension through another Data Extension?

Hello Salesforce Community, I'm new in Programming (around 6 months with JavaScript and Java) and even more rookie in Marketing Cloud (going to my second week) and I'm exploring a use case for a ...
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32 views

Problem : Behavioral trigger abandon basket

I try to set up the behavioral trigger on the abandoned basket. I created the product catalog with the required fields including the product_code which seems important. I made sure that avaibility on ...
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0answers
30 views

How to wait untill UpsertData is done using SSJS?

I'm running a for loop to update some DE records. Since the LookupRows is limited to 2000 records, we sometimes need it to iterate again. Therefore the for loop is in a while loop. Rows are marked in ...
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12 views

Is the Marketing Cloud Connector for Microsoft Dynamics CRM available in Europe yet?

Is the Marketing Cloud Connector for Microsoft Dynamics CRM available in Europe yet? And does anyone know the timeline when that would be possible?
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1answer
28 views

Testing an Exclusion Script using AmpScript

I'm trying to test if an exclusion script works in journey builder using a script like this: ROWCOUNT(LOOKUPROWS("my-data-extension","EmailAddress", EMAILADDR))>0 How could I ...
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1answer
23 views

Make API update to Subscribers from Sales cloud To Marketing Cloud

I have a custom object in Salesforce which stores the value of the Subscriber key in Marketing Cloud. I want to make an API call to update the subscriber Status to "UnSubscribed" in ...
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2answers
24 views

How to update Status of Subscribers from Data Extention In Marketing cloud

I have a Data extention containig a list of Subscribers with their email and subscriber key. I want to update the records in the Data extention to the All Subscribers list from the Data Extention on a ...
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1answer
40 views

Optimizing SQL for large volumes

We're working with somewhat large sets of data, around 15M - 35M records per DE, each row with 150+ attributes. What are some ways to optimize SQL queries when handling many records? For an exaple, ...
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1answer
40 views

Adding image in the sender profile

Is it possible to add an image to the sender profile or the HTML code in the Marketing Cloud so that my custom logo shows in the inbox in this place instead of this grey icon? How can that be achieved?...
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20 views

Smart Capture - EmailAddress - custom validate to check for [Gmail, Yahoo … free Emails]

I am trying to add a custom validation to check for any free emailaddress from domains like [gmail, yahoo etc]. some thing similar to this [https://stackoverflow.com/questions/8271578/check-if-an-...
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1answer
39 views

CC/BCC AmpScript not working

I am trying to dynamically generate the CC/BCC fields within an email activity. In the email I've put this: %%[ var @ShopEmail set @ShopEmail = 'x.x@gmail.com' ]%% %%=v(@ShopEmail)=%% In the email ...
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20 views

Journey data greyed out in 'Update Object' activity in Journey

I have a cloud page with smartcapture. I am using this Cloudpage as entry criteria into a journey that creates a new record and updates an Object in SF. i am able to map all required fields to the ...
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32 views

Easier AMPscript for inserting order form data into data extension

I'm learning how to build a custom CloudPage form. I have an order form that needs to push the order to a DE. Currently, I'm using the format of: insertData("MyDE","EmailAddress", @...
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31 views

Facebook Messenger Integration With Marketing cloud

Am trying to Integrate Salesforce Marketing cloud with Facebook Messenger with REST API as provided by the Salesforce help doc /ott/v1/send. Am getting proper response from the Postman but not getting ...
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1answer
36 views

Automation time zone issue

I scheduled an automation to run at 8am Eastern Time (GMT-5), but it says that the next run is at 7:00am. I am unsure why it's different and not 8am? Any ideas?
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1answer
42 views

Import Activity not Updating all Subscriber List

I have an import activity which fetches the file from MArketing cloud FTP and updates the All Subscriber List(also tried to update/add/overwrite All Subscribers List and a test Data Extention as well)....
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2answers
31 views

Update The Subscriber in Sales cloud When UnSubscribed In Marketing Cloud

We have a cloud page which is used to unsubscribe the records in Marketing cloud. We need to update the "HasOptedOut" field on Contact and a related custom object with a custom field in ...
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1answer
40 views

MC Connector -Sync Lead and Contact Object using Email as Subscriberkey

Is there any way to define our own Subscriberkey when syncing SF lead and contact object into MC? By default, MC takes the ID field of an object and uses it as Subscriberkey. So let's say I want to ...
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1answer
22 views

Cloud Page Redirecting to “500 Internal Server Error”

I Have a custom cloud page which is used as an unsubscirbe page. When we submit the page by clicking the submit button it gives " 500 Internal Server Error". How can we debug and resolve ...
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25 views

Help with SSJS Complex Filter

I've been working on the filter below but it does not return any result. Can you guys please tell me what's wrong with my code? Thanks! Goal is to find a record where ClientId_Boxhill = CenterClientID ...
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0answers
28 views

Hight water mark event [closed]

Is Hight water mark related only Event entry source? Does not occur when you set as an entry source data extension?
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23 views

Marketing Cloud - In Transactional SMS API, Not getting SmsNotSent events through the Event Notification Service

We are sending Transactional SMS Outbound messages. We created a webhook using the Event Notification Service API and registered a callback URL, verified the URL and Subscribed to the ...
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1answer
53 views

Issues with Dynamic Sender Profile

I'm having a tough time setting up a dynamic sender profile for just the sender name. I have 3 different data extensions needed to pull the information together. "CLM Call Data Filtered" is ...
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1answer
33 views

Deduplication by email address or subscriberKey in Journey Builder?

we have a situation whereby occasionally we would receive 2 Ids (utilized also as subscriberKeys) for the same customer from another system. These records will have different PrimaryKeys (no violation ...
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2answers
70 views

Marketing Cloud Email Archival as PDF to FTP

I came across a requirement where I need to archive the email sent to customer as PDF onto a different Archival platform. I currently have the preview links synced to Salesforce, which expires after ...
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0answers
38 views

storage limits for contents on SFMC

What are the storage limits for contents on SFMC? On the pricing sheet, there is limited storage for Data Extensions depending on the edition. But what about Contents? Are they included in that ...
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0answers
25 views

Smart Capture - embed on external website - CORS issue

I am facing the below error message, when I am trying to submit the Smart capture form embedded on a Webpage. Strangely the data is correctly passed and saved to the list in SFMC. But only the page ...
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1answer
30 views

Evaluate all records or evaluate new records only?

I have activated a journey with a Data Extension as an entry source. This Data Extension is configured with an overwrite query on a daily basis. Btw, I have configured the journey with "evaluate ...
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1answer
25 views

How much data will maximum into the journey?. when choosing Recurring Schedule as repeat 'every daily' in 1 time

I have a problem when have 30,000 data. When choosing Recurring Schedule as repeat every daily, there are thousand data into the journey. I would like to know how much Recurring Schedule as repeat '...
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1answer
44 views

Scheduling emails using Email Send Definition and Data Extension

We are currently building an integration where when a product is purchased on Shopify the user can select a date and time to schedule the product to be emailed to a specific email address (e-card ...

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