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Questions tagged [sms]

The tag has no usage guidance.

1
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0answers
21 views

How to send SFMC SMS via external API?

I'm trying to trigger SFMC REST API to send SMS from Postman. Below is the steps: Created a Outbound SMS content in Mobile Connect (with the following properties) Template type: Outbound - API ...
0
votes
1answer
18 views

How to do real time mobile opt-in in marketing cloud integrated with sales cloud?

We're capturing User information through web based form and the same is integrated with sales cloud which automatically creates a lead based on information provided. We've marketing cloud integrated ...
2
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0answers
25 views

Community Registration - “Can't Verify phone Number”

Trying to test out the community self-registration with the registration page type of "configurable self-reg page", but I upon clicking register with my phone number I am returned a "Can't verify ...
-1
votes
1answer
28 views

How to check SMS delivery date in Marketing Cloud?

I'm trying to implement the following requirement in Salesforce Marketing Cloud: (10-15 SMS/month) before getting another SMS text. Approach: I run a query on the _UndeliverableSms data view, but ...
1
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0answers
18 views

Understanding Mobile Subscriptions Data View

I am trying to get a better understanding of the data being stored in the _MobileSubscriptions view in terms of how it relates to SMS shortcode/keyword subscriptions. Specifically, is there a row ...
0
votes
1answer
33 views

Append a value to a Data Extension Field

I am trying to send SMS messages to phone numbers in MobileConnect. I need to add a "1" in front of the existing mobile numbers that I have in a Data Extension, to adhere to the proper syntax ...
0
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1answer
29 views

How to create a transactional SMS that can used in journey builder

I'm using journey builder with an API entry event. I want to send an SMS account alert to subscribers, even if they have opted-out of SMS. Is there a way to mark SMS as transactional similar to how ...
0
votes
1answer
36 views

processing error SMS updating Data Extension

Wonder if you can assist me in SMS to update Data Extension syntax. I tried all kinds of options and I’m getting process errors. If I remove the AmpScript and just add a message it go to the person no ...
0
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1answer
30 views

Is SMS Blackout inherited by other BU?

I have an SMS Blackout Window set and active in my parent-Business Unit. Is it automatically inherited by all child-BU or should I set up new SMS Blackout window for every one of them?
0
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1answer
74 views

Exclusion Script in Journey Builder SMS

We want to implement a frequency capping mechanism which restricts the number of communications sent to a subscriber. We have an automation which periodically updates the number of sends to a ...
1
vote
1answer
180 views

MobileConnect Functionalities and Questions [closed]

I am helping a client design and implement MobileConnect - and have come across some functionality issues and questions. Can someone with MobileConnect expertise help with addressing all or some of ...
0
votes
2answers
45 views

MK -Sending SMS through Journey

I'm trying send a personalize SMS and with help in another posts here I constructed this AMPScript: %[ VAR @mobile, @date SET @mobile = MOBILE_NUMBER SET @date = FORMAT(Lookup('DE_NAME','...
0
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1answer
80 views

How to export all MobileConnect SMS subscriptions? [Solved]

I simply want to have an automated daily export of our SMS opt outs to our ftp. Thanks!
0
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0answers
16 views

Dynamic Word in SMS [duplicate]

I will need to send a SMS for the first time and I will need to have on it one dynamic word, a date. I'm using AMPScript to do that but all my tentatives fail. e.g See more information on %%[ SET @...
1
vote
1answer
100 views

Import Automation for Mobile Studio [Solved]

I'm creating an automation to import people from a CSV list into a MobileConnect Contact List. I've created the Import Definition. After i dragged "Import Mobile Contacts" to "Step 1", i got empty SMS ...
0
votes
1answer
144 views

Create Mobile List through API [Solved]

I used Fuel-SDK to create a Email List through API and pushed the contacts in CSVs (SFTP) to that Email List in Marketing Cloud. I would like to do the same thing for the SMS, however the Fuel-SDK ...
0
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0answers
30 views

Duplicate Campaign Objects as Custom Objects

Ok, I got a good one for you all. So I am in the process of setting up our Salesforce environment and would like to duplicate the campaign objects as custom objects while retaining the standard ...
0
votes
1answer
28 views

2 factor authentication in salesforce using twilio totp not working correctly

i am trying to trigger otp for 2 factor authentication as per the following documentation. https://developer.salesforce.com/docs/atlas.en-us.securityImplGuide.meta/securityImplGuide/...
3
votes
0answers
43 views

Message sent through Marketing Cloud isn't delivered and doesn't show up on the deliveries endpoint, what can it be?

I'm making a call to Marketing Cloud's endpoint to send SMS messages like this: -- request to /sms/v1/messageContact/{messageId}/send { "mobileNumbers": [ "55009999999999" ], "...
0
votes
1answer
20 views

cannot add sms plugin to visual workflow

i am creating a flow in salesforce and following the instructions as given in the screen shot. I am not being able to understand how to add the sms plugin in the flow (as per the instructions given ...
0
votes
0answers
19 views

French SMS considerations

We will start sending SMS to France and we have found some restrictions in other providers such as Nexmo: https://help.nexmo.com/hc/en-us/articles/204017483-France-Features-Restrictions Does anyone ...
1
vote
1answer
62 views

REST API route for SMS Opt Outs?

Hey QQ on Mobile Connect REST API for Marketing Cloud - we can retrieve subscriptions that show what keywords a mobile number is opted in to, but can we also retrieve subscriptions that they've OPTED ...
3
votes
2answers
106 views

Is it possible to send SMS through the platform, using Marketing Cloud?

After a brief search on Google, I couldn't find many resources about this functionallity. What I need is a Lightning Component that reads an account's contacts, and gives me the possibility to send ...
1
vote
1answer
185 views

What is'Id' in POST /sms/v1/messageContact/{id}/send

I am trying to send a message via rest api. I am unable to understand where do i find the {id} in POST /sms/v1/messageContact/{id}/send. Where do i find this parameter in mobile connect?
0
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0answers
21 views

MobileConnect keyword delimited by asterisk

We are using Text Response to send automatic responses to our customers. Problem is, the words in the text message send by customers are delimited by asterisk. Message received by Marketing Cloud may ...
2
votes
1answer
334 views

Can I delete message on Mobile Connect?

I have tried to delete message(s) created in Mobile Connect in the UI as well as REST API but I don't have any luck doing that. Is there a way we can delete message(s)? Thanks!
0
votes
1answer
514 views

Sending SMS with Ampscript? Is it possible?

There is an attempt I would like to try but I would like to ask if it's even possible. I have an automation that send out emails. I would like to send a text message out the same time that the ...
0
votes
0answers
34 views

Journey show sms send but sms never arrive

I create a test in my journey to send sms for my clients, I make this steps Create data extension Create import Create import in mobile connect Create automation for import and fire event in jorney ...
1
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0answers
39 views

API - Create Mobile List

Is there a way to create a Mobile List through API (rest/soap) into Mobile Connect in Marketing Cloud and then add a contact?
1
vote
0answers
51 views

SMS answer storage

I have to send an outbound SMS to the customer and, when he answers, I reply with another SMS where I insert the AMPScript to store the answer, following what is found here: Where information is ...
1
vote
1answer
61 views

Send instant SMS when user clicks a CTA in an email using journey builder

I need to build a welcome journey that sends a welcome email when the contact enters the journey and then if the user clicks one of the CTA in the email, we need to trigger an instant SMS message. I ...
2
votes
1answer
421 views

MobileConnect data views

Where can I view the names of the data sets and their contents like; _MobileAddress, _UndeliverableSms & _MobileSubscription i know there are others that might contain columns of information i ...
0
votes
0answers
28 views

SMS message not sending in journey buider

Testing a journey and can't get my test to work. Want to send an SMS message through a journey. Created a message, assigned a kyword, built an import definition and ensured my test case is at opt ...
0
votes
3answers
213 views

CloudPageURL via SMS broken link

I've found that using CloudPagesURL via SMS will always result in the Server Error 500 page, no matter if the URLEncode is used or not, even if the CloudPage itself just holds simple text. CloudPage ...
0
votes
1answer
83 views

Mobile Connect Contact Key with Connected Salesforce Org?

I'm standing up MC with a connected Service Cloud org acting as the customer record. The Salesforce ContactID is the subscriber key in Marketing Cloud. What is the best practice for establishing ...
0
votes
1answer
294 views

Inbound SMS flow - Mobile Connect

concerning the use of Mobile Connect, is it possibile to receive messages from customers to grab personal information to send in a second moment to an external system via API? What will be the flow? ...
0
votes
0answers
27 views

Staggered send of SMS

How do you stagger send of SMS from a data field in the DE? For example, "Barry" has an SMS send date of 1/1/18 so the SMS would be sent immediately and "Ian" on the same DE has a SMS send date of 5/...
1
vote
1answer
149 views

Can we Throttle SMS Sends in Marketing Cloud?

Is it possible to throttle SMS sends in marketing cloud? We would like to have the ability to specify how many sms can be send from Marketing Cloud within an hour. If the threshold is hit, then sms ...
1
vote
1answer
105 views

Ways of storing inbound SMS'es

What ways do we have to store inbound SMS'es from clients to new Data Extension? The limitation here is that we're trying to do this without requiring customer to specify a keyword in front of their ...
2
votes
1answer
195 views

SFMC Mobile Connect & Emoticon / Emoji

Does anyone know a way (or could it be a feature) to send Emoji or Emoticon's in an SMS (MMS) from Salesforce Marketing Cloud (Mobile Connect). I'm aware it can be done from Mobile Push - I ...
0
votes
1answer
184 views

AMpscript in a SMS from Salesforce Object

I have to send a SMS with variable informations, which could be changed after entrance in Journey from a Lead Salesforce Object. Only to clarify, this SMS is a part of a journey and the Entrance ...
0
votes
2answers
36 views

Sequential number shows up in MobileConnect Outbound Message when triggered through Automation Studio

I have set up following activities in Automation Studio: See below for Order: 1. File Drop 2. Import the data into a data extension 3. Import Mobile Contacts Activity 4. Automation SMS Send activity -...
0
votes
1answer
227 views

MobileConnect AMPscript not updating data extension

We have MobileConnect contacts which we use filed "mobile number" as foreign key to the DE with the relationship one-to-many in order to send SMSs. The number of sending SMSs is equals number of that ...
0
votes
1answer
172 views

Send SMS from Marketing Cloud without adding contact in All Contacts

Is there an API Call that allows me to send an SMS from Marketing Cloud without adding a new contact into All Contacts? I tried to use this one, but a new contact has been created and subscripted to ...
2
votes
1answer
129 views

Marketing Cloud SMS Push to users in market

We have some geofencing set up to push a message to users when they cross a boundary. We have a hurricane coming and we want to notify users who are in the city right now. Does anyone know of a way to ...
0
votes
1answer
191 views

SC Marketing Cloud - mobile connect sms bit.ly link?

Is there anyway to automatically add and track bit.ly links to SMS messages sent from SFMC? Any other option for tracking click throughs from SMS messages? Thanks, M!
0
votes
0answers
187 views

Shorten URL for SMS [duplicate]

Referring to MC documentation I am trying to shorten a long URL using bitly. I have created an account in bitly and getting an API key from my personal account. But when I trigger the SMS, it did not ...
0
votes
1answer
319 views

Data Extract activity for SMS Sends

Newbie alert. There are no options in the Automation Studio to track SMS sends. Data Extract activity at least does not have that option. Is it possible to collect that data through an Sql activity ...
2
votes
1answer
145 views

SMS messages are not being sent from Journeys

I have created a Journey that is triggered from my Salesforce Opportunity object. Part of the Journey should send an SMS which I have created as an "Outbound - Interaction", using the test function ...
1
vote
1answer
234 views

RaiseError - Will it stop SMS from sending

Is there any way to skip SMS sends for a current subscriber and move on to the next subscriber? I tried with the RaiseError AMPScript function but it is not working for MobileConnect messages. ...