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Questions tagged [sms]

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0
votes
1answer
29 views

Redirect link in SMS messages

Is it possible to add the URL link to a specific word in an SMS? For example: Please visit our website for more information.
1
vote
1answer
34 views

Time based SMS - Any solution?

Here is my requirement. User A can do a check in (through click of a button) which creates a record in custom object "CheckIn__c" and the following fields will be populated: [CheckInTime__c] - ...
1
vote
1answer
24 views

Why does using ContactKey in MobileStudio SMS messages return nothing

My SMS message contains the following message: Your ContactKey is %%ContactKey%% When I trigger the message (via Text-Response) I get back the following message: Your ContactKey is I know there ...
0
votes
1answer
22 views

Journey Builder queue SMS Messages after Blackout period

Is there any way to queue SMS messages in Journey Builder after the blackout period has ended? The only way I can think of is to run a SQL query to flip a boolean flag before the blackout time and ...
0
votes
1answer
15 views

sending sms/email to user and performing actions in salesforce based on email response

For an upcoming project module, there is a requirement to send SMS and Email to user. Later based on the Email response, further process to be carried out. I am aware about sending email thing but ...
1
vote
1answer
27 views

Using cloudpages in SMS messages

I would like to know if it is possible to, once I add the link of a cloudpage in an SMS message, retrieve the info of the customer like to store it in a Data Extension: SubscriberKey ...
0
votes
1answer
33 views

Why are Mobile Connect Subscriptions not identified by Contact Key?

I have both MC and Sales Cloud (SC) connected in my implementation, in my testing I have purposely created two Contacts in SC with the same mobile number. In Contact Builder they appear as two ...
0
votes
1answer
65 views

Send SMS using API Trigger send type in mobile connect

I am using SFMC Rest API to send SMS. I have used API Trigger send type in mobile connect with outbound message template. I am using postman. Prob : Below is the URL which i am using in the postman ...
1
vote
0answers
21 views

Can't verify phone number. For help, contact your community manager [duplicate]

I am trying to do paswordless registration for community users using Configurable Self-Reg Handler provided by community. global class AutocreatedConfigSelfReg1553504253594 implements Auth....
0
votes
1answer
36 views

How do I reference a Contact's Salesforce ID using AMPscript in an SMS message?

We are running a series of SMS messages from a journey starting with an outbound message then a series of response messages using the next keyword. I have a Data Extension that triggers the journey ...
1
vote
0answers
25 views

Journey Builder SMS “object reference not set to an instance of an object” [duplicate]

I have an issue with SMS sending from journey builder where the history shows "Failed - object reference not set to an instance of an object" for the SMS send activity for all contacts and they don't ...
0
votes
0answers
13 views

SMS auto-replies during data collection

Just sent email that has goal of encouraging SMS opt-in. Its a double opt-in that also asks the recipient to respond with a piece of data I'm collecting. I'm receiving feedback from customer service ...
2
votes
2answers
116 views

How to difference between short code and long code?

Is there any way to check the code is Short Code or long Code in the Mobile Connect? what are the merits and demerits of both code? I found a few articles but they where confused me more.
2
votes
1answer
63 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
0
votes
0answers
16 views

MobileConnect sending SMS from a code that is different from what is configured

The problem that we are facing is we get Outbound-API type of SMS from a short code that is different from what is configured for our marketing cloud org. Now if user replies STOP to opt out of SMS, ...
2
votes
0answers
38 views

Ampscript Not Working on Send SMS Journey Activity

I'm trying to create a journey to send a SMS with some personalization strings. The Journey is sending the SMS but all the ampscript variables come in empty, I'm using the following code: %%[ SET @...
0
votes
1answer
48 views

Why there is no option to delete sms in marketing cloud?

why there is no option to delete sms in marketing cloud, whereas we can delete journeys, emailers, data extensions etc. on the other hand.
1
vote
1answer
65 views

Can I send international sms from marketing cloud? If yes, how to stop that?

My sales cloud database mainly contains mobile phone numbers from India but in few cases these phone numbers might be from other countries. Q1. Can I send sms to mobile numbers from other countries ...
0
votes
1answer
72 views

MobileConnect AMPSCript not working properly

We have two Data extensions, one contains the information about the contacts to which we need to send the SMS(User_Information) and other contains the Date and the SMS content(SMSContentInfo).At ...
1
vote
0answers
51 views

How to send Outbound SMS Triggered Send from AMPScript

I need to send out SMS from Email using AMPScript. I already found a link where SMS can be triggered from automation. Basically, I need to know if I can trigger SMS by just using AMPScript & NOT ...
2
votes
0answers
145 views

How to send SFMC SMS via external API?

I'm trying to trigger SFMC REST API to send SMS from Postman. Below is the steps: Created a Outbound SMS content in Mobile Connect (with the following properties) Template type: Outbound - API ...
0
votes
1answer
97 views

How to do real time mobile opt-in in marketing cloud integrated with sales cloud?

We're capturing User information through web based form and the same is integrated with sales cloud which automatically creates a lead based on information provided. We've marketing cloud integrated ...
2
votes
1answer
147 views

Community Registration - “Can't Verify phone Number”

Trying to test out the community self-registration with the registration page type of "configurable self-reg page", but I upon clicking register with my phone number I am returned a "Can't verify ...
-1
votes
1answer
36 views

How to check SMS delivery date in Marketing Cloud?

I'm trying to implement the following requirement in Salesforce Marketing Cloud: (10-15 SMS/month) before getting another SMS text. Approach: I run a query on the _UndeliverableSms data view, but ...
2
votes
0answers
51 views

Understanding Mobile Subscriptions Data View

I am trying to get a better understanding of the data being stored in the _MobileSubscriptions view in terms of how it relates to SMS shortcode/keyword subscriptions. Specifically, is there a row ...
1
vote
1answer
83 views

Append a value to a Data Extension Field

I am trying to send SMS messages to phone numbers in MobileConnect. I need to add a "1" in front of the existing mobile numbers that I have in a Data Extension, to adhere to the proper syntax ...
0
votes
1answer
122 views

How to create a transactional SMS that can used in journey builder

I'm using journey builder with an API entry event. I want to send an SMS account alert to subscribers, even if they have opted-out of SMS. Is there a way to mark SMS as transactional similar to how ...
0
votes
1answer
46 views

processing error SMS updating Data Extension

Wonder if you can assist me in SMS to update Data Extension syntax. I tried all kinds of options and I’m getting process errors. If I remove the AmpScript and just add a message it go to the person no ...
0
votes
1answer
49 views

Is SMS Blackout inherited by other BU?

I have an SMS Blackout Window set and active in my parent-Business Unit. Is it automatically inherited by all child-BU or should I set up new SMS Blackout window for every one of them?
1
vote
1answer
154 views

Exclusion Script in Journey Builder SMS

We want to implement a frequency capping mechanism which restricts the number of communications sent to a subscriber. We have an automation which periodically updates the number of sends to a ...
1
vote
1answer
317 views

MobileConnect Functionalities and Questions [closed]

I am helping a client design and implement MobileConnect - and have come across some functionality issues and questions. Can someone with MobileConnect expertise help with addressing all or some of ...
0
votes
2answers
54 views

MK -Sending SMS through Journey

I'm trying send a personalize SMS and with help in another posts here I constructed this AMPScript: %[ VAR @mobile, @date SET @mobile = MOBILE_NUMBER SET @date = FORMAT(Lookup('DE_NAME','...
0
votes
1answer
146 views

How to export all MobileConnect SMS subscriptions? [Solved]

I simply want to have an automated daily export of our SMS opt outs to our ftp. Thanks!
0
votes
0answers
20 views

Dynamic Word in SMS [duplicate]

I will need to send a SMS for the first time and I will need to have on it one dynamic word, a date. I'm using AMPScript to do that but all my tentatives fail. e.g See more information on %%[ SET @...
1
vote
1answer
174 views

Import Automation for Mobile Studio [Solved]

I'm creating an automation to import people from a CSV list into a MobileConnect Contact List. I've created the Import Definition. After i dragged "Import Mobile Contacts" to "Step 1", i got empty SMS ...
0
votes
1answer
160 views

Create Mobile List through API [Solved]

I used Fuel-SDK to create a Email List through API and pushed the contacts in CSVs (SFTP) to that Email List in Marketing Cloud. I would like to do the same thing for the SMS, however the Fuel-SDK ...
0
votes
1answer
34 views

2 factor authentication in salesforce using twilio totp not working correctly

i am trying to trigger otp for 2 factor authentication as per the following documentation. https://developer.salesforce.com/docs/atlas.en-us.securityImplGuide.meta/securityImplGuide/...
4
votes
0answers
60 views

Message sent through Marketing Cloud isn't delivered and doesn't show up on the deliveries endpoint, what can it be?

I'm making a call to Marketing Cloud's endpoint to send SMS messages like this: -- request to /sms/v1/messageContact/{messageId}/send { "mobileNumbers": [ "55009999999999" ], "...
0
votes
1answer
23 views

cannot add sms plugin to visual workflow

i am creating a flow in salesforce and following the instructions as given in the screen shot. I am not being able to understand how to add the sms plugin in the flow (as per the instructions given ...
1
vote
1answer
111 views

REST API route for SMS Opt Outs?

Hey QQ on Mobile Connect REST API for Marketing Cloud - we can retrieve subscriptions that show what keywords a mobile number is opted in to, but can we also retrieve subscriptions that they've OPTED ...
3
votes
2answers
148 views

Is it possible to send SMS through the platform, using Marketing Cloud?

After a brief search on Google, I couldn't find many resources about this functionallity. What I need is a Lightning Component that reads an account's contacts, and gives me the possibility to send ...
1
vote
1answer
313 views

What is'Id' in POST /sms/v1/messageContact/{id}/send

I am trying to send a message via rest api. I am unable to understand where do i find the {id} in POST /sms/v1/messageContact/{id}/send. Where do i find this parameter in mobile connect?
2
votes
1answer
563 views

Can I delete message on Mobile Connect?

I have tried to delete message(s) created in Mobile Connect in the UI as well as REST API but I don't have any luck doing that. Is there a way we can delete message(s)? Thanks!
0
votes
1answer
786 views

Sending SMS with Ampscript? Is it possible?

There is an attempt I would like to try but I would like to ask if it's even possible. I have an automation that send out emails. I would like to send a text message out the same time that the ...
1
vote
0answers
50 views

API - Create Mobile List

Is there a way to create a Mobile List through API (rest/soap) into Mobile Connect in Marketing Cloud and then add a contact?
1
vote
1answer
71 views

Send instant SMS when user clicks a CTA in an email using journey builder

I need to build a welcome journey that sends a welcome email when the contact enters the journey and then if the user clicks one of the CTA in the email, we need to trigger an instant SMS message. I ...
3
votes
1answer
701 views

MobileConnect data views

Where can I view the names of the data sets and their contents like; _MobileAddress, _UndeliverableSms & _MobileSubscription i know there are others that might contain columns of information i ...
0
votes
3answers
305 views

CloudPageURL via SMS broken link

I've found that using CloudPagesURL via SMS will always result in the Server Error 500 page, no matter if the URLEncode is used or not, even if the CloudPage itself just holds simple text. CloudPage ...
0
votes
1answer
112 views

Mobile Connect Contact Key with Connected Salesforce Org?

I'm standing up MC with a connected Service Cloud org acting as the customer record. The Salesforce ContactID is the subscriber key in Marketing Cloud. What is the best practice for establishing ...
0
votes
1answer
473 views

Inbound SMS flow - Mobile Connect

concerning the use of Mobile Connect, is it possibile to receive messages from customers to grab personal information to send in a second moment to an external system via API? What will be the flow? ...