Stack Exchange Network

Stack Exchange network consists of 174 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

The tag has no usage guidance.

1
vote
0answers
8 views

Understanding Mobile Subscriptions Data View

I am trying to get a better understanding of the data being stored in the _MobileSubscriptions view in terms of how it relates to SMS shortcode/keyword subscriptions. Specifically, is there a row ...
0
votes
1answer
23 views

Append a value to a Data Extension Field

I am trying to send SMS messages to phone numbers in MobileConnect. I need to add a "1" in front of the existing mobile numbers that I have in a Data Extension, to adhere to the proper syntax ...
0
votes
1answer
20 views

How to create a transactional SMS that can used in journey builder

I'm using journey builder with an API entry event. I want to send an SMS account alert to subscribers, even if they have opted-out of SMS. Is there a way to mark SMS as transactional similar to how ...
0
votes
1answer
33 views

processing error SMS updating Data Extension

Wonder if you can assist me in SMS to update Data Extension syntax. I tried all kinds of options and I’m getting process errors. If I remove the AmpScript and just add a message it go to the person no ...
0
votes
1answer
26 views

Is SMS Blackout inherited by other BU?

I have an SMS Blackout Window set and active in my parent-Business Unit. Is it automatically inherited by all child-BU or should I set up new SMS Blackout window for every one of them?
0
votes
1answer
51 views

Exclusion Script in Journey Builder SMS

We want to implement a frequency capping mechanism which restricts the number of communications sent to a subscriber. We have an automation which periodically updates the number of sends to a ...
1
vote
1answer
116 views

MobileConnect Functionalities and Questions [closed]

I am helping a client design and implement MobileConnect - and have come across some functionality issues and questions. Can someone with MobileConnect expertise help with addressing all or some of ...
0
votes
2answers
38 views

MK -Sending SMS through Journey

I'm trying send a personalize SMS and with help in another posts here I constructed this AMPScript: %[ VAR @mobile, @date SET @mobile = MOBILE_NUMBER SET @date = FORMAT(Lookup('DE_NAME','...
0
votes
1answer
61 views

How to export all MobileConnect SMS subscriptions? [Solved]

I simply want to have an automated daily export of our SMS opt outs to our ftp. Thanks!
0
votes
0answers
16 views

Dynamic Word in SMS [duplicate]

I will need to send a SMS for the first time and I will need to have on it one dynamic word, a date. I'm using AMPScript to do that but all my tentatives fail. e.g See more information on %%[ SET @...
1
vote
1answer
79 views

Import Automation for Mobile Studio [Solved]

I'm creating an automation to import people from a CSV list into a MobileConnect Contact List. I've created the Import Definition. After i dragged "Import Mobile Contacts" to "Step 1", i got empty SMS ...
0
votes
1answer
141 views

Create Mobile List through API [Solved]

I used Fuel-SDK to create a Email List through API and pushed the contacts in CSVs (SFTP) to that Email List in Marketing Cloud. I would like to do the same thing for the SMS, however the Fuel-SDK ...
0
votes
0answers
18 views

Duplicate Campaign Objects as Custom Objects

Ok, I got a good one for you all. So I am in the process of setting up our Salesforce environment and would like to duplicate the campaign objects as custom objects while retaining the standard ...
0
votes
1answer
25 views

2 factor authentication in salesforce using twilio totp not working correctly

i am trying to trigger otp for 2 factor authentication as per the following documentation. https://developer.salesforce.com/docs/atlas.en-us.securityImplGuide.meta/securityImplGuide/...
2
votes
0answers
35 views

Message sent through Marketing Cloud isn't delivered and doesn't show up on the deliveries endpoint, what can it be?

I'm making a call to Marketing Cloud's endpoint to send SMS messages like this: -- request to /sms/v1/messageContact/{messageId}/send { "mobileNumbers": [ "55009999999999" ], "...
0
votes
1answer
20 views

cannot add sms plugin to visual workflow

i am creating a flow in salesforce and following the instructions as given in the screen shot. I am not being able to understand how to add the sms plugin in the flow (as per the instructions given ...
0
votes
0answers
17 views

French SMS considerations

We will start sending SMS to France and we have found some restrictions in other providers such as Nexmo: https://help.nexmo.com/hc/en-us/articles/204017483-France-Features-Restrictions Does anyone ...
1
vote
1answer
54 views

REST API route for SMS Opt Outs?

Hey QQ on Mobile Connect REST API for Marketing Cloud - we can retrieve subscriptions that show what keywords a mobile number is opted in to, but can we also retrieve subscriptions that they've OPTED ...
3
votes
2answers
93 views

Is it possible to send SMS through the platform, using Marketing Cloud?

After a brief search on Google, I couldn't find many resources about this functionallity. What I need is a Lightning Component that reads an account's contacts, and gives me the possibility to send ...
1
vote
1answer
125 views

What is'Id' in POST /sms/v1/messageContact/{id}/send

I am trying to send a message via rest api. I am unable to understand where do i find the {id} in POST /sms/v1/messageContact/{id}/send. Where do i find this parameter in mobile connect?
0
votes
0answers
20 views

MobileConnect keyword delimited by asterisk

We are using Text Response to send automatic responses to our customers. Problem is, the words in the text message send by customers are delimited by asterisk. Message received by Marketing Cloud may ...
2
votes
1answer
235 views

Can I delete message on Mobile Connect?

I have tried to delete message(s) created in Mobile Connect in the UI as well as REST API but I don't have any luck doing that. Is there a way we can delete message(s)? Thanks!
0
votes
1answer
426 views

Sending SMS with Ampscript? Is it possible?

There is an attempt I would like to try but I would like to ask if it's even possible. I have an automation that send out emails. I would like to send a text message out the same time that the ...
0
votes
0answers
30 views

Journey show sms send but sms never arrive

I create a test in my journey to send sms for my clients, I make this steps Create data extension Create import Create import in mobile connect Create automation for import and fire event in jorney ...
1
vote
0answers
35 views

API - Create Mobile List

Is there a way to create a Mobile List through API (rest/soap) into Mobile Connect in Marketing Cloud and then add a contact?
1
vote
0answers
45 views

SMS answer storage

I have to send an outbound SMS to the customer and, when he answers, I reply with another SMS where I insert the AMPScript to store the answer, following what is found here: Where information is ...
1
vote
1answer
55 views

Send instant SMS when user clicks a CTA in an email using journey builder

I need to build a welcome journey that sends a welcome email when the contact enters the journey and then if the user clicks one of the CTA in the email, we need to trigger an instant SMS message. I ...
2
votes
1answer
314 views

MobileConnect data views

Where can I view the names of the data sets and their contents like; _MobileAddress, _UndeliverableSms & _MobileSubscription i know there are others that might contain columns of information i ...
0
votes
0answers
26 views

SMS message not sending in journey buider

Testing a journey and can't get my test to work. Want to send an SMS message through a journey. Created a message, assigned a kyword, built an import definition and ensured my test case is at opt ...
0
votes
3answers
184 views

CloudPageURL via SMS broken link

I've found that using CloudPagesURL via SMS will always result in the Server Error 500 page, no matter if the URLEncode is used or not, even if the CloudPage itself just holds simple text. CloudPage ...
0
votes
1answer
74 views

Mobile Connect Contact Key with Connected Salesforce Org?

I'm standing up MC with a connected Service Cloud org acting as the customer record. The Salesforce ContactID is the subscriber key in Marketing Cloud. What is the best practice for establishing ...
0
votes
1answer
237 views

Inbound SMS flow - Mobile Connect

concerning the use of Mobile Connect, is it possibile to receive messages from customers to grab personal information to send in a second moment to an external system via API? What will be the flow? ...
0
votes
0answers
26 views

Staggered send of SMS

How do you stagger send of SMS from a data field in the DE? For example, "Barry" has an SMS send date of 1/1/18 so the SMS would be sent immediately and "Ian" on the same DE has a SMS send date of 5/...
1
vote
1answer
114 views

Can we Throttle SMS Sends in Marketing Cloud?

Is it possible to throttle SMS sends in marketing cloud? We would like to have the ability to specify how many sms can be send from Marketing Cloud within an hour. If the threshold is hit, then sms ...
1
vote
1answer
98 views

Ways of storing inbound SMS'es

What ways do we have to store inbound SMS'es from clients to new Data Extension? The limitation here is that we're trying to do this without requiring customer to specify a keyword in front of their ...
2
votes
1answer
167 views

SFMC Mobile Connect & Emoticon / Emoji

Does anyone know a way (or could it be a feature) to send Emoji or Emoticon's in an SMS (MMS) from Salesforce Marketing Cloud (Mobile Connect). I'm aware it can be done from Mobile Push - I ...
0
votes
1answer
158 views

AMpscript in a SMS from Salesforce Object

I have to send a SMS with variable informations, which could be changed after entrance in Journey from a Lead Salesforce Object. Only to clarify, this SMS is a part of a journey and the Entrance ...
0
votes
2answers
35 views

Sequential number shows up in MobileConnect Outbound Message when triggered through Automation Studio

I have set up following activities in Automation Studio: See below for Order: 1. File Drop 2. Import the data into a data extension 3. Import Mobile Contacts Activity 4. Automation SMS Send activity -...
0
votes
1answer
191 views

MobileConnect AMPscript not updating data extension

We have MobileConnect contacts which we use filed "mobile number" as foreign key to the DE with the relationship one-to-many in order to send SMSs. The number of sending SMSs is equals number of that ...
0
votes
1answer
141 views

Send SMS from Marketing Cloud without adding contact in All Contacts

Is there an API Call that allows me to send an SMS from Marketing Cloud without adding a new contact into All Contacts? I tried to use this one, but a new contact has been created and subscripted to ...
2
votes
1answer
114 views

Marketing Cloud SMS Push to users in market

We have some geofencing set up to push a message to users when they cross a boundary. We have a hurricane coming and we want to notify users who are in the city right now. Does anyone know of a way to ...
0
votes
1answer
165 views

SC Marketing Cloud - mobile connect sms bit.ly link?

Is there anyway to automatically add and track bit.ly links to SMS messages sent from SFMC? Any other option for tracking click throughs from SMS messages? Thanks, M!
0
votes
0answers
138 views

Shorten URL for SMS [duplicate]

Referring to MC documentation I am trying to shorten a long URL using bitly. I have created an account in bitly and getting an API key from my personal account. But when I trigger the SMS, it did not ...
0
votes
1answer
265 views

Data Extract activity for SMS Sends

Newbie alert. There are no options in the Automation Studio to track SMS sends. Data Extract activity at least does not have that option. Is it possible to collect that data through an Sql activity ...
2
votes
1answer
122 views

SMS messages are not being sent from Journeys

I have created a Journey that is triggered from my Salesforce Opportunity object. Part of the Journey should send an SMS which I have created as an "Outbound - Interaction", using the test function ...
1
vote
1answer
202 views

RaiseError - Will it stop SMS from sending

Is there any way to skip SMS sends for a current subscriber and move on to the next subscriber? I tried with the RaiseError AMPScript function but it is not working for MobileConnect messages. ...
0
votes
1answer
433 views

SMS Send Logging Data Extension

We need to log few additional custom fields after sending SMS from Marketing Cloud using a Journey that has a Salesforce Event and starts after the creation of an opportunity in SF injecting a contact....
0
votes
1answer
98 views

Unable to send SMS by Twilo integration in salesforce

I've install the twilo library in salesforce from Github by using quick install link. and create Sample VF page as below; <apex:page standardController="Account" Extensions="Send_SMS_Controller" ...
-1
votes
1answer
310 views

Data view SMS sent

I want to track data related to SMS send, such as JobID, BatchID, SubscriberID, EventDate, similarly to what it can be done for Email send by using the _Sent data view for Email send. Are there ways ...
0
votes
1answer
235 views

Simple Dynamic Text in outbound SMS

I've been sending SMS through ExactTarget for years, but we want to cater specific info to individuals with SMS. I know nothing about AMPscript, but if I could get help writing a very simple template, ...