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Questions tagged [sms]

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Einstein Bot Outbound SMS via Messaging Channel

I want to send outbound SMS from my enhanced Einstein Bot to User's phone. The messaging channel setup is done and shortcode is enabled in the org. Finally how to integrate Bot with Messaging Channel ...
Tejanand Madiki's user avatar
1 vote
1 answer
53 views

Real time SMS from Sales Cloud to Customers via Marketing Cloud

We currently use a third party system built in our sales cloud to send transactional SMS alerts to our customers. We use Marketing Cloud to send monthly emails primarily. As they are monthly ...
Exps's user avatar
  • 263
2 votes
0 answers
57 views

Using Marketing Cloud Publication List for SMS

Is it really possible to use publication list for SMS? AFAIK, there is this documentation saying "If the list is used for SMS, name your publication list with no spaces. Add information to the ...
Mario's user avatar
  • 21
1 vote
1 answer
82 views

SMS Character Limit with AMPScript

We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
James Lunn's user avatar
0 votes
0 answers
32 views

Send a unique link using Enhanced SMS

We're trying to send a url with in an SMS which is unique to each recipient. However, the current Enhanced SMS feature only supports plain text. There is an option to send an sms with a Enhanced link ...
TheFlash's user avatar
1 vote
1 answer
61 views

Calling an External API using AMPscript in SMS Asset. Unable to reference Columns from Data Extension in Payload

I have the following codesnippet which I reference as content block by key in my SMS Asset. Unfortunately I am not able to get the price from the API. How do I make the payload dynamic such that it ...
aryashah2k's user avatar
0 votes
0 answers
72 views

How to exclude sending SMS on holidays?

I am setting up a journey with external API system in SFMC to send SMS message and have a situation of recurring journey running daily, taking all records from Call object who made a call the day ...
Anja Bašić's user avatar
2 votes
0 answers
149 views

Wait By Attribute in 2-way SMS communication journey - values in the field changed by next keyword

I am trying to prepare a journey for 2-way SMS conversation, on the basis of this topic: Capture SMS response on Journey Builder. So my journey sends SMS message to the consumer and on the basis what ...
Maciej Barnaś's user avatar
1 vote
1 answer
150 views

SMS AMPscript Text Response

Following the below thread, we have created AMPscript for a text response that is associated to a Next Keyword in an SMS Outbound message. Capture SMS response on Journey Builder However no responses ...
Emma 's user avatar
  • 27
-2 votes
1 answer
93 views

Custom From Name SMS in Journey Builder [closed]

Good morning, is it possible to customise the send name from Journey Builder as per below example so that it will render visually to the recipient upon message delivery and override the Account level ...
Emma 's user avatar
  • 27
0 votes
0 answers
48 views

Email address captured through Mobile Connect is missing '@' sign , has anyone encountered this issue?

Send a text to capture the emailaddress and wrote the user response received into DE (smsprofilecapture) and found something like user12345gmail.com instead of [email protected]. Any ideas why this ...
vamsee kosuru's user avatar
-1 votes
1 answer
206 views

SMS Status Codes in _SMSMessageTracking having 4504 FailedDueToUnknownSubscriber when Journey Builder SMS sent

I use Journey Builder SMS sent and for some small amount of subscribers I had 4504 FailedDueToUnknownSubscriber in the field SMS Status Codes in _SMSMessageTracking according to this document. Because ...
Khoa Nguyen's user avatar
-1 votes
1 answer
279 views

marketing Cloud - super messages

(1) Does SFMC have a feature within it, so as to calculate the usage of super messages and different channel usage ?? and DOES SF track and charge as of today / now their customers for super messages ...
suman's user avatar
  • 1
1 vote
1 answer
119 views

Logging API errors in DE - MobileConnect SMS

I'm using Short.io to shorten personalized URLs in MobileConnect. I have the API working without issue, but I am running into roadblocks while trying to figure out how to log an error to a DE if the ...
Alex Gladding's user avatar
1 vote
1 answer
335 views

sms send count more than population

Is it possible that send count are more than node populations?
Antonio Zaccardi's user avatar
0 votes
0 answers
71 views

Capture SMS Response in a Data Extension without sending a Next Message

I want to use Journey Builder to send an SMS. If someone responds to the SMS, I want to capture their response in a data extension and have that trigger a task in SalesCloud. Additionally, I do NOT ...
Eric Wooster's user avatar
0 votes
0 answers
281 views

Dynamic Bitly url shorten in SMS SFMC

In sms, I want to add the cloud page URL with the dynamic values. When someone click on the URL it redirects to the landing page and data is inserted into the data extension using the lookup function. ...
Jain's user avatar
  • 1
1 vote
1 answer
73 views

MobileConnect Blockout Window setting is not honored, for Journeys with Entry Source as API

We are re-working on our campaign due to the recent regulations set by the Malaysian government. According to the new rules, sending SMS messages between 11 PM and 8 AM is prohibited. Currently, our ...
parleggirl's user avatar
0 votes
1 answer
47 views

Creating Multiple GUIDs in one AMPScript Block, is this possible?

I'm trying to InsertDE some data into rows to log next message conversations. Once a user replies I want to log in a DE the initial message that started the next message conversation, the reply, and ...
en-rep's user avatar
  • 25
0 votes
1 answer
66 views

SMS activity within a Journey

I have a Journey that uses a filtered Data Extension as the source from the Master DE. The Journey includes three emails, and I want the first email to be sent at the same time as an SMS message. I'm ...
Duicug's user avatar
  • 469
0 votes
1 answer
99 views

List Detective Process

I am just wondering exactly when List Detective kicks in. I have a journey that sends an email and an sms to a customer. After checking a customer, I identified an email address that is not allowed. ...
user2382031's user avatar
1 vote
1 answer
612 views

Send Digital engagement SMS using Messaging template through APEX

We have digital engagement license and trying to send SMS through Messaging template . Throught flow we can able to send to SMS using the Messsaging notification action but I have some requirement to ...
SFDC-Beginner's user avatar
0 votes
1 answer
96 views

Can SFMC send a triggered message when the NextKeyword times out?

In mobile studio, you can configure a NextMessage and set the timeframe. This means that the user has X amount of minutes to reply back before their reply will no longer carry the keyword to trigger ...
en-rep's user avatar
  • 25
0 votes
1 answer
156 views

Marketing Cloud Engagement - Can Data View retention periods be shortened?

My understanding is that the default retention period for data views is 6 months. Is there an option to reduce or extend this retention period? I am looking to minimise the amount of SMS message ...
ra-work's user avatar
0 votes
0 answers
141 views

API Triggered SMS to a Data Extension

I'm trying to find a way to trigger SMS using SSJS Script Activity in the Automation Studio. The records are in the Sendable DE - is it technically possible to trigger SMS within SFMC, using API call ...
Lana K.'s user avatar
0 votes
1 answer
203 views

Adding contacts from Salesforce to All Contact- Mobile Connect

I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
Avril's user avatar
  • 1
-2 votes
1 answer
256 views

SMS not sending to new contacts in Journey Builder

I am hearing that new contacts will not receive SMS because they have not gone through Mobile Connect. Adding a +1 will help them receive the message, is there a way to auto fill a +1 in a smart ...
Avril's user avatar
  • 1
0 votes
1 answer
87 views

Capture lead Id field from Cloudpage link sent through SMS

I have created two cloud pages. Cloud page form. thank you page. I used Cloudpage(URl) function in the email and sent the email, the customer fills the form and the data is stored In the data ...
kounain shaikh's user avatar
-2 votes
2 answers
239 views

Salesforce SMS solution

Is there a free salesforce native text messaging tool that can send sms to the person from salesforce? I did some research and found a few that we ll have to buy.
anon's user avatar
  • 1
0 votes
2 answers
376 views

MobileConnect for Multiple Short Codes

We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
user53503's user avatar
-1 votes
1 answer
151 views

How to block replies on sms sent with a short code ? Marketing Cloud mobile connect

We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send). Is it possible to configure ...
Lise's user avatar
  • 3
0 votes
1 answer
142 views

SFMC SMS Next keyword replies

I am looking to send an SMS and when they respond send them an answer. I have the next keyword set up and I can customize answers based on if the reply is Yes or No. %%[ var @response, @validResponse ...
SFMCSMShelp's user avatar
0 votes
1 answer
237 views

New "From Name" causes an undelivered SMS status in Journey Builder?

We have set up a new journey to do test sends from a Data Extension. The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated. We have ...
Duc Le's user avatar
  • 3,398
-2 votes
1 answer
555 views

How to trigger SMS using API in marketing cloud [closed]

When someone submits the cloud page form, I need to send Thank You SMS with their name using API. how can I achieve this?
SMS's user avatar
  • 1
1 vote
1 answer
139 views

Using field from DE in SMS message

I have a question. I have two options of SMS message creating Use AMPscript like in email building %%[ var @fname set @fname = [First_Name__c] %%] %%=v(@fname)=%% %%[ var @row, @rows, @fname set @...
Bob Greed's user avatar
0 votes
1 answer
189 views

AMP script for Bit.ly for SMS IS working when checking sms subscriber preview but not when running the journey. No link is returned

Anyone using bit.ly is probably aware of the deprecation of their v3 API. I thought I had bit.ly v4 done and dusted, but when sending it to a test DE I noticed no bit.ly URL was rendered. Expected ...
Tom's user avatar
  • 3
1 vote
1 answer
190 views

SMS API call through short.io [closed]

I'm trying to shorten a URL and put it into an SMS in Marketing Cloud Journey Builder. I've been on their website, registered, got a Key and managed to short the url in JSON using Postman. Now...how ...
Alex1986's user avatar
0 votes
1 answer
327 views

How to do unsubscribe from SMS via Email and vice versa [closed]

Is it possible to unsubscribe from the email and have it removed from the SMS automatically, and vice versa? Thank you all
Sapir's user avatar
  • 3
0 votes
0 answers
265 views

SMS Subscription SFMC

I have a scenario I am getting the data from the backend with the customer's consent to send the SMS in real-time ( From Journey builder) but the challenge is if those customers already Opted out of ...
Ex- SFMC's user avatar
2 votes
1 answer
183 views

Getting a REST API error of "A pair of repeating parameter value lists were passed to an AMP HTTPPost function but the lists to not match."

I've tried two different REST API calls and they seem to work in Postman, but not when I set it up on my own. Same error for both so I'm guessing it's something simple I'm doing wrong. Full error -&...
Erik B's user avatar
  • 65
0 votes
1 answer
2k views

'Start Conversation' button not showing up on Messaging User record

I created a Messaging User record linked to an active SMS channel and added the 'Start Conversation' button to the layout, yet I don't see it on the page. According to this article, I should be able ...
Paweł Borys's user avatar
2 votes
0 answers
73 views

Force update on a API-triggered Text Message from Mobile Connect

I have a heavily used SMS Template configured in Mobile Connect in which I sometimes have to modify the included Ampscript. While doing so today I discovered a new alert upon clicking the Save button ...
Rafał Wolsztyniak's user avatar
0 votes
1 answer
181 views

Are auto-responses from STOP keywords in MobileConnect charged to the business that owns the SFMC Account?

just like the SMS cost of MobileConnect, is the auto responses from STOP and Opt-In keywords also cost? Thanks!
kimc's user avatar
  • 11
0 votes
1 answer
82 views

SMS not sent with LookupOrderedRows function

I used the LookupRows function in the SMS template, but when a new record with an existing ID inserts in the data extension, the SMS sent the old record info version and not the new ones. I found the ...
Slavik Kharkovskiy's user avatar
0 votes
1 answer
497 views

Using an alternate SMS sender, like Twilio for SFMC; what's the impact on Super Messages?

Quick question: we are evaluating using Twilio as our SMS provider with SFMC. We want to know if sending a SMS through Twilio will result in a super message charge. So far, it appears that using ...
Rick's user avatar
  • 1
2 votes
0 answers
158 views

Is it possible to send SMS to mobile numbers which are shorter than 10 digits?

We are triggering some SMS sends from Sales Cloud using Marketing Cloud transactional API. We got an error which complains that one contacts has "invalid subscriberKey". I tried to add this ...
Milla Hallanoro's user avatar
1 vote
1 answer
404 views

Marketing Cloud SMS expiration time

I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
Slavik Kharkovskiy's user avatar
0 votes
1 answer
2k views

Does Messaging Session end automatically?

we've just set up SMS messaging with service cloud. Does anyone know if a messaging session will end automatically if it is inactive for a period of time? If so, how long of a timeframe and is there a ...
Scott's user avatar
  • 3
1 vote
0 answers
200 views

How To Send sms in Multiple Languages [closed]

I wonder how countries like Canada or India and other countries send SMS to subscribers in multiple languages? When using data extension for use we need 5 characters locales (ex., en_us, fr_ca). So I ...
user18219671's user avatar
0 votes
0 answers
359 views

How can we add dynamic data into our SMS messages that is send via the API

We want to send SMS messages via the API (/sms/v1/messageContact/XXXXXX/send). The SMS messages contain dynamic data like timestamps. So for example we have the following message: 'We will arrive ...
Martijn e's user avatar
  • 143

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