Questions tagged [sms]
The sms tag has no usage guidance.
246 questions
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Syncing SMS Opt-Out/Opt-In Between Marketing Cloud and Sales Cloud Custom Preference Object
We have a custom preference center in FormAssembly integrated with Sales Cloud. In Sales Cloud, we use a custom object Preference__c with a field SMS__c with a value of ON or OFF to represent whether ...
- 467
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37
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Day light saving in SMS using ampscript
We have written code Ampscript code to cover the day light savings for this year, but we need to update this code to work fork every year based on the day light saving dates(As day light saving dates ...
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56
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How to capture Subscriberkey in Text response in mobile connect
we have sent outbound message and capturing mobile number and subscriberkey into data data extension and now when user responds to outbound with keyword Accept, we need to update the response to ...
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53
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Salesforce Marketing Cloud SMS API Error: "Unable to find ShortCode for definition, countryCode may be required"
Body:
I'm working with the Salesforce Marketing Cloud (SFMC) API to create an SMS definition for transactional messages. Below is the API request I'm sending:
POST /messaging/v1/sms/definitions/ HTTP/...
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56
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Customize Headless Identity verification SMS
We've configured Headless Identity, as specified in this guide: https://resources.docs.salesforce.com/250/latest/en-us/sfdc/pdf/headless_identity_impl_guide.pdf
We have been trying out identify ...
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41
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What currently determines Priority in MobileConnect when you use a Mobile Import Activity?
If I set up a daily import of records from a DE into MobileConnect, but some of those record IDs (in this case, mapped to the Contact Key) share the same phone number, how does that affect the "...
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37
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Error SMS text response following nextKeyword
We are encountering an error in the SMS. Hope to find some help here.
We have 12 SMSs in different journeys. We use text responses to capture the replies and we push a next keyword to move to the next ...
- 52
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21
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SMS Activity - SMS NextKeyword Issue
Thanks for taking the time! We are facing an issue today with our SMS. We have a journey that sends several SMS messages, we capture the responses, integrate them into a Data Extension, and then ask ...
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58
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SMS - Enter an SMS journey only after optin to a keyword
Thank you for taking the time to read this. We are using Mobile Connect here for the first time. The use case is to send a series of SMS via a journey as soon as the subscriber subscribes through a ...
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180
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Tracking SMS Opens and Link Clicks in Marketing Cloud Custom Activity Integration
I'm integrating with a third-party SMS provider in Marketing Cloud via a custom activity. The custom activity will hardcode a message in the journey and split the audience with decisions. I'll be ...
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86
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SSJS QueueMO - The remote server returned an error: (400) Bad Request
I've been trying to get a POST call to the sms/v1/queueMO endpoint (https://developer.salesforce.com/docs/marketing/marketing-cloud/references/mc_rest_sms/postQueueMO.html) to work from a Cloudpage ...
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71
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Update a bitly link with API using AMPScript in SMS
We are using custom back-half links in Bitly to redirect to a CloudPage for capturing clicks in SMS campaigns. However, we encountered an issue: Bitly only accepts static links. This means that if I ...
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1
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86
views
Cant see the sms omnichannel messages in the chatbot
I am trying to implement digital engagement using sms omnichannel in my org and the configuration part is complete.
Set up omnichannel with the routing configuration,queue setup.
On sending sms I am ...
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59
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SMS Links - click tracking
In Mobile Connect we have URL Tracking - All Time - is there any way of querying this section to discover who clicked the links from SMS's, not only how many?
Or is it any available API or script to ...
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87
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Text SMS with Special Character in Canada
I am trying to send Mobile optin SMS(double OptIn) for Canadian carrier for French and Spanish language along with English.
I am referring content block created in Content builder in Mobile optin ...
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1
answer
152
views
Real time SMS from Sales Cloud to Customers via Marketing Cloud
We currently use a third party system built in our sales cloud to send transactional SMS alerts to our customers.
We use Marketing Cloud to send monthly emails primarily.
As they are monthly ...
- 283
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129
views
Using Marketing Cloud Publication List for SMS
Is it really possible to use publication list for SMS?
AFAIK, there is this documentation saying "If the list is used for SMS, name your publication list with no spaces. Add information to the ...
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217
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SMS Character Limit with AMPScript
We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
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83
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Send a unique link using Enhanced SMS
We're trying to send a url with in an SMS which is unique to each recipient. However, the current Enhanced SMS feature only supports plain text. There is an option to send an sms with a Enhanced link ...
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117
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Calling an External API using AMPscript in SMS Asset. Unable to reference Columns from Data Extension in Payload
I have the following codesnippet which I reference as content block by key in my SMS Asset. Unfortunately I am not able to get the price from the API. How do I make the payload dynamic such that it ...
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123
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How to exclude sending SMS on holidays?
I am setting up a journey with external API system in SFMC to send SMS message and have a situation of recurring journey running daily, taking all records from Call object who made a call the day ...
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378
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Wait By Attribute in 2-way SMS communication journey - values in the field changed by next keyword
I am trying to prepare a journey for 2-way SMS conversation, on the basis of this topic: Capture SMS response on Journey Builder. So my journey sends SMS message to the consumer and on the basis what ...
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339
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SMS AMPscript Text Response
Following the below thread, we have created AMPscript for a text response that is associated to a Next Keyword in an SMS Outbound message.
Capture SMS response on Journey Builder
However no responses ...
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197
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Custom From Name SMS in Journey Builder [closed]
Good morning,
is it possible to customise the send name from Journey Builder as per below example so that it will render visually to the recipient upon message delivery and override the Account level ...
- 27
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1
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365
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SMS Status Codes in _SMSMessageTracking having 4504 FailedDueToUnknownSubscriber when Journey Builder SMS sent
I use Journey Builder SMS sent and for some small amount of subscribers I had 4504 FailedDueToUnknownSubscriber in the field SMS Status Codes in _SMSMessageTracking according to this document. Because ...
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512
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marketing Cloud - super messages
(1) Does SFMC have a feature within it, so as to calculate the usage of super messages and different channel usage ?? and DOES SF track and charge as of today / now their customers for super messages ...
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127
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Logging API errors in DE - MobileConnect SMS
I'm using Short.io to shorten personalized URLs in MobileConnect. I have the API working without issue, but I am running into roadblocks while trying to figure out how to log an error to a DE if the ...
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1
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351
views
sms send count more than population
Is it possible that send count are more than node populations?
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508
views
Dynamic Bitly url shorten in SMS SFMC
In sms, I want to add the cloud page URL with the dynamic values. When someone click on the URL it redirects to the landing page and data is inserted into the data extension using the lookup function.
...
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1
answer
113
views
MobileConnect Blockout Window setting is not honored, for Journeys with Entry Source as API
We are re-working on our campaign due to the recent regulations set by the Malaysian government. According to the new rules, sending SMS messages between 11 PM and 8 AM is prohibited.
Currently, our ...
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60
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Creating Multiple GUIDs in one AMPScript Block, is this possible?
I'm trying to InsertDE some data into rows to log next message conversations.
Once a user replies I want to log in a DE the initial message that started the next message conversation, the reply, and ...
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100
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SMS activity within a Journey
I have a Journey that uses a filtered Data Extension as the source from the Master DE. The Journey includes three emails, and I want the first email to be sent at the same time as an SMS message. I'm ...
- 467
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177
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List Detective Process
I am just wondering exactly when List Detective kicks in. I have a journey that sends an email and an sms to a customer. After checking a customer, I identified an email address that is not allowed. ...
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987
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Send Digital engagement SMS using Messaging template through APEX
We have digital engagement license and trying to send SMS through Messaging template .
Throught flow we can able to send to SMS using the Messsaging notification action but I have some requirement to ...
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124
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Can SFMC send a triggered message when the NextKeyword times out?
In mobile studio, you can configure a NextMessage and set the timeframe. This means that the user has X amount of minutes to reply back before their reply will no longer carry the keyword to trigger ...
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252
views
Marketing Cloud Engagement - Can Data View retention periods be shortened?
My understanding is that the default retention period for data views is 6 months.
Is there an option to reduce or extend this retention period? I am looking to minimise the amount of SMS message ...
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218
views
API Triggered SMS to a Data Extension
I'm trying to find a way to trigger SMS using SSJS Script Activity in the Automation Studio. The records are in the Sendable DE - is it technically possible to trigger SMS within SFMC, using API call ...
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260
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Adding contacts from Salesforce to All Contact- Mobile Connect
I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
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340
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SMS not sending to new contacts in Journey Builder
I am hearing that new contacts will not receive SMS because they have not gone through Mobile Connect. Adding a +1 will help them receive the message, is there a way to auto fill a +1 in a smart ...
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112
views
Capture lead Id field from Cloudpage link sent through SMS
I have created two cloud pages.
Cloud page form.
thank you page.
I used Cloudpage(URl) function in the email and sent the email, the customer fills the form and the data is stored In the data ...
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2
answers
325
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Salesforce SMS solution
Is there a free salesforce native text messaging tool that can send sms to the person from salesforce? I did some research and found a few that we ll have to buy.
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2
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520
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MobileConnect for Multiple Short Codes
We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
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1
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220
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How to block replies on sms sent with a short code ? Marketing Cloud mobile connect
We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send).
Is it possible to configure ...
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214
views
SFMC SMS Next keyword replies
I am looking to send an SMS and when they respond send them an answer. I have the next keyword set up and I can customize answers based on if the reply is Yes or No.
%%[
var @response, @validResponse
...
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1
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323
views
New "From Name" causes an undelivered SMS status in Journey Builder?
We have set up a new journey to do test sends from a Data Extension.
The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated.
We have ...
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794
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How to trigger SMS using API in marketing cloud [closed]
When someone submits the cloud page form, I need to send Thank You SMS with their name using API. how can I achieve this?
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179
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Using field from DE in SMS message
I have a question.
I have two options of SMS message creating
Use AMPscript like in email building
%%[
var @fname
set @fname = [First_Name__c]
%%]
%%=v(@fname)=%%
%%[
var @row, @rows, @fname
set @...
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253
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AMP script for Bit.ly for SMS IS working when checking sms subscriber preview but not when running the journey. No link is returned
Anyone using bit.ly is probably aware of the deprecation of their v3 API.
I thought I had bit.ly v4 done and dusted, but when sending it to a test DE I noticed no bit.ly URL was rendered.
Expected ...
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1
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221
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SMS API call through short.io [closed]
I'm trying to shorten a URL and put it into an SMS in Marketing Cloud Journey Builder.
I've been on their website, registered, got a Key and managed to short the url in JSON using Postman. Now...how ...
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438
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How to do unsubscribe from SMS via Email and vice versa [closed]
Is it possible to unsubscribe from the email and have it removed from the SMS automatically, and vice versa?
Thank you all
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