All Questions
113 questions
-1
votes
1
answer
57
views
How to capture Subscriberkey in Text response in mobile connect
we have sent outbound message and capturing mobile number and subscriberkey into data data extension and now when user responds to outbound with keyword Accept, we need to update the response to ...
- 3
0
votes
1
answer
54
views
Salesforce Marketing Cloud SMS API Error: "Unable to find ShortCode for definition, countryCode may be required"
Body:
I'm working with the Salesforce Marketing Cloud (SFMC) API to create an SMS definition for transactional messages. Below is the API request I'm sending:
POST /messaging/v1/sms/definitions/ HTTP/...
- 48
0
votes
1
answer
43
views
What currently determines Priority in MobileConnect when you use a Mobile Import Activity?
If I set up a daily import of records from a DE into MobileConnect, but some of those record IDs (in this case, mapped to the Contact Key) share the same phone number, how does that affect the "...
- 3
0
votes
1
answer
37
views
Error SMS text response following nextKeyword
We are encountering an error in the SMS. Hope to find some help here.
We have 12 SMSs in different journeys. We use text responses to capture the replies and we push a next keyword to move to the next ...
- 52
0
votes
0
answers
59
views
SMS Links - click tracking
In Mobile Connect we have URL Tracking - All Time - is there any way of querying this section to discover who clicked the links from SMS's, not only how many?
Or is it any available API or script to ...
0
votes
1
answer
87
views
Text SMS with Special Character in Canada
I am trying to send Mobile optin SMS(double OptIn) for Canadian carrier for French and Spanish language along with English.
I am referring content block created in Content builder in Mobile optin ...
1
vote
1
answer
224
views
SMS Character Limit with AMPScript
We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
- 13
1
vote
1
answer
127
views
Logging API errors in DE - MobileConnect SMS
I'm using Short.io to shorten personalized URLs in MobileConnect. I have the API working without issue, but I am running into roadblocks while trying to figure out how to log an error to a DE if the ...
0
votes
1
answer
124
views
Can SFMC send a triggered message when the NextKeyword times out?
In mobile studio, you can configure a NextMessage and set the timeframe. This means that the user has X amount of minutes to reply back before their reply will no longer carry the keyword to trigger ...
- 25
0
votes
1
answer
260
views
Adding contacts from Salesforce to All Contact- Mobile Connect
I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
- 1
0
votes
2
answers
523
views
MobileConnect for Multiple Short Codes
We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
- 11
-1
votes
1
answer
220
views
How to block replies on sms sent with a short code ? Marketing Cloud mobile connect
We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send).
Is it possible to configure ...
- 3
0
votes
1
answer
326
views
New "From Name" causes an undelivered SMS status in Journey Builder?
We have set up a new journey to do test sends from a Data Extension.
The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated.
We have ...
- 3,835
1
vote
1
answer
179
views
Using field from DE in SMS message
I have a question.
I have two options of SMS message creating
Use AMPscript like in email building
%%[
var @fname
set @fname = [First_Name__c]
%%]
%%=v(@fname)=%%
%%[
var @row, @rows, @fname
set @...
- 27
2
votes
0
answers
89
views
Force update on a API-triggered Text Message from Mobile Connect
I have a heavily used SMS Template configured in Mobile Connect in which I sometimes have to modify the included Ampscript. While doing so today I discovered a new alert upon clicking the Save button ...
- 3,401
0
votes
1
answer
209
views
Are auto-responses from STOP keywords in MobileConnect charged to the business that owns the SFMC Account?
just like the SMS cost of MobileConnect, is the auto responses from STOP and Opt-In keywords also cost?
Thanks!
- 11
0
votes
1
answer
99
views
SMS not sent with LookupOrderedRows function
I used the LookupRows function in the SMS template, but when a new record with an existing ID inserts in the data extension, the SMS sent the old record info version and not the new ones.
I found the ...
2
votes
0
answers
173
views
Is it possible to send SMS to mobile numbers which are shorter than 10 digits?
We are triggering some SMS sends from Sales Cloud using Marketing Cloud transactional API. We got an error which complains that one contacts has "invalid subscriberKey".
I tried to add this ...
1
vote
1
answer
500
views
Marketing Cloud SMS expiration time
I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
1
vote
0
answers
228
views
How To Send sms in Multiple Languages [closed]
I wonder how countries like Canada or India and other countries send SMS to subscribers in multiple languages?
When using data extension for use we need 5 characters locales (ex., en_us, fr_ca).
So I ...
- 31
0
votes
1
answer
191
views
What is the most accurate place to pull MobileConnect metrics?
I've been looking through Report Builder for MobileConnect reports, and I've also pulled the SMS DataViews. I'm also referencing the MobileConnect UI, and it seems none of the numbers are lining up ...
- 159
2
votes
0
answers
677
views
Sending multiple SMSes to a subscriber who has more than one number?
I'm using an Automation, a Data Extension, a Outbound Message to send SMS to customers.
The data is using Salesforce Contact Id as Subscriber Key, and this data may have more than one record has the ...
- 3,835
1
vote
1
answer
1k
views
Salesforce Marketing Cloud : How to ensure SMS are sent to only those Phone numbers which are present in the sendable Data Extension
I have a sendable DE, which has a Phone and a locale field. I want to send SMS to only the numbers that are present in the Data extension.
The last time I tried to send the SMS to the contacts present ...
0
votes
0
answers
176
views
SMS Triggered Sends for Long Code Support with multiple countries sms triggered SMS
I have a long code that is provisioned for nultiple countries however the locale of the long code shows up in my account as GB. When I try sending to different countries i successfully get a token ID ...
- 1
2
votes
1
answer
543
views
Update data extension after clicking link in SMS
I'm trying to create a cloudpage and call it into SMS through ampscript - when the user clicks the SMS link through SMS, the contact's phone number will be added to the data extension (and some other ...
- 21
1
vote
1
answer
849
views
SMS Studio : Because of more than 160 characters LIMIT on SMS, I am getting the second message first and then the first message
When I am sending the SMS from SMS studio of marketing cloud the message is divided into 2 parts because of more than 160 characters LIMIT and I am getting the second message first and then the first ...
- 13
0
votes
1
answer
825
views
Managing different opt out per Business Unit with the same short code
I will soon be implementing MobileConnect on SFMC. I have several BUs, 1 for each brand, and one short code shared for all brands. Since the STOP keyword is global to the short code, meaning that if a ...
- 1
0
votes
1
answer
824
views
Shortcode showing instead of "From Name" when sending SMS messages in MobileConnect
I have a "From name" configured for my shortcode for SMS messages in mobileconnect.
However, when sending SMS messages, a shortcode is displayed as the sender and not the "From Name&...
- 33
1
vote
0
answers
909
views
Send SMS in Journey Builder does NOT subscribe contacts to a keyword
I've been seeing this issue as very much hit and miss. Sometimes it'll behave as expected, other times (like now) it will not.
I have a journey set up - just a single step journey that sends an SMS. ...
- 904
0
votes
1
answer
1k
views
SFMC - SMS Data Extension, having multiple of the same mobile numbers (different Subscriber Key) in the DE - only sends to ONE of the duplicates [duplicate]
EDIT: Duplicates in sendable DE for MobileConnect is not a duplicate of my question. I recognize that this is a limitation of SFMC and am inquiring about any known workarounds. The linked question ...
- 904
0
votes
2
answers
1k
views
MobileConnect Re-optin methods
I have a contact who was opted into KEYWORD1 and has opted out of SMS by texting "STOP". Next to the keyword, under subscriptions, it says Not Opted In.
This person was then added to ...
- 119
3
votes
2
answers
1k
views
Get SMS Message ID before send SMS
I have a requirement, where I would need to get SMS Message ID before the SMS gets sent out.
I know that post SMS activated, we can able to send it. But I would need before it gets sent.
Like how we ...
- 1,727
2
votes
1
answer
806
views
Send SMS messages to a Salesforce data extension
We are storing our audiences into a Salesforce DE, and we would like to use the same audiences for our SMS messages.
However, when we want to select an audience in MobileConnect, we don't have access ...
- 33
0
votes
1
answer
659
views
How do you deal with Non GSM Characters in API driven SMS?
We are sending API driven SMS for things like product out of stock and order confirmation. The data being sent into our endpoint sometimes includes non GSM characters (like registered trademark), ...
- 145
0
votes
1
answer
1k
views
Mobile connect: ability to report sms bitly link
Is there a possibility to export or generate a report for bitly link sent through SMS with mobile connect?
Thanks in advance
0
votes
2
answers
2k
views
How to associate a SMS opt-in with an existing Contact
Classic dilemma, but haven't found any clear best practice.
We have Email campaigns to encourage subscribers to Opt-in to SMS.
Something along - Text "JOIN" to XXXXX.
When someone texts JOIN,...
- 358
0
votes
1
answer
777
views
How to Automate a Daily SMS Message Detail Report [closed]
How do I automate a daily SMS Message Detail report from Reporting? I want to add logic to a query in order to generate the report daily, export it to the FTP, and then Import it back into a data ...
- 1
0
votes
1
answer
344
views
Send SMS via Journey builder- unable to render the header and footer in the message
I am sending an SMS message via the journey builder, so as per the docs I have created the SMS message under content builder and then using it with journey send sms activity.
Hereunder configuration ...
- 11
2
votes
1
answer
593
views
Configure Blackout window for SMSs sent via Transactional API [closed]
As a requirement, We need to hold the SMSes from being sent through Transactional API for a specific period of time during the night(say 10 PM- 5 AM) and reprocess those messages after the specified ...
- 313
0
votes
1
answer
2k
views
Marketing Cloud System Personalization Strings for SMS
Are there any AMPSscript personalization strings to identify an individual send available in Marketing Cloud's MobileConnect SMS sends? What I'm looking for is something along with the following ...
0
votes
1
answer
334
views
Cannot reply to outbound messages MobileConnect SFMC
We have an account where the Mobile Connect was set up long time ago and haven't been used for some time.
We recently realised that we can't reply to any SMS sent by the AU shortcode.
Is there ...
- 119
1
vote
2
answers
1k
views
Opt-in SMS keyword with AMPScript + Sales Cloud
Actually what I would like to implement is that whenever a subscriber replies JOIN to the short/long code he/she will be opted-in to all of the keywords under that code.
is that possible? What would ...
- 123
0
votes
1
answer
343
views
How to retreive ContactKey of the subscriber in the SMS message
I need to retrieve a value from a data extension (DE) into the SMS message. Specifically, the GlobalID value which is the same as the contact key. The contact key is existing in the system table - all ...
- 13
0
votes
1
answer
2k
views
Different SMS keywords for different communication or different long codes
I have been banging my head against the wall for a month now. The keyword functionality in SFMC is really under par.
Our plan is to have different keyword for different type of communication. For ...
- 690
0
votes
1
answer
214
views
MobileConnect - Concatenation not supported - Forcing a break
I'm running SMSs in an area where concatenation of the message is not supported.
The messages I have are being truncated mid-sentence. Is there any way of forcing the truncation at a fixed point (i....
- 123
4
votes
1
answer
921
views
Can someone please explain the concept of Super Message and Multiplier
After trying to understand the Super Message bundles from the link Super Message Bundle
I am not sure what does it mean when it says - "Messages sent to countries not
listed in the table below are not ...
- 310
0
votes
1
answer
3k
views
Configure Send Blackout Window for Mobile Messages
I want to configure a Send Blackout Window to prevent Mobile Messages to be sent at night. I use Journey Builder to send these Mobile Messages.
While SF recommend to configure the Send Blackout ...
0
votes
2
answers
507
views
Is it possible to change automatically generated SMS name for SMS sent from the Journey Builder
For sms sent for JB, the name is generated in the format of "Content-Generated-Message-08015ffd-5a62-4490-b941-742af051ccae" which we want to change (we are ready to do it manually) to have more ...
- 123
1
vote
1
answer
673
views
SMSMesssageTracking Data View Field - ResponseToMobileMessageTrackingID
Is there an example of what populates for 'ResponseToMobileMessageTrackingID' on the SMSMessageTracking Data View? I'm relatively new to MobileConnect in SFMC and read the field description found here(...
- 191
0
votes
1
answer
371
views
How to map an inbound to an outbound SMS
Is it possible to map an inbound SMS message (reply) to the outbound it actually relates to?
Scenario - 2 different SMS messages 1 subscriber (same phone number):
Subscriber X123 receives an SMS#1 ...
- 31