We have set up a new journey to do test sends from a Data Extension.
The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated.
We have experienced that when we set a new masked name for the SMS send (set a new "From Name" in the Message Configuration), then all recipients will not receive the SMS messages and SMS send status will be "undelivered"
Here is what I configured in the SMS send
When I check in:
- All Contact list >> Engagement -> result: "undelivered"
- SMS Analytics in Journey Builder: Deliver rate 0%
- Check in data view:
SELECT MobileMessageTrackingID, Mobile, FromName, Sent, Delivered, Undelivered, SMSStandardStatusCodeID, Description, MessageID, CodeID, ConversationID, CreateDateTime, ModifiedDateTime, ActionDateTime, MessageText, SendID, Name FROM _smsmessagetracking s JOIN _JourneyActivity ja ON s.Name = ja.activityname JOIN [_Journey] j on ja.VersionID = j.VersionID WHERE j.JourneyName = 'Journey name' and j.VersionNumber = 'Journey version num'
-> Only records with the new "From Name" have Undelivered = true, SMSStandardStatusCodeID = 2500, Description = "Message was not delivered to aggregator"
Anyone have an idea why this error happened and how to solve it? I would appreciate any assistance.