Questions tagged [unsubscribe]

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Marketing Cloud Journey Unsubscription Sources

I have a journey which sends an email. Within that email there is an unsubscribe link in the footer that leads to a cloud page on which a user can unsubscribe. This updates both a data extension and ...
Stephen's user avatar
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22 views

How to access unsub reason?

I am working on a task to query unsub reason in Query Activity. I am trying to query this field 'Unsubscribe Reason' shown in SS below in the right box. The filed is present in Email Studio All ...
Dinesh S's user avatar
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18 views

is it possible to to remove MULTIPLE subscribers from running journey?

Hey if i have a running journey and im receiving a DE with subscribers that i have to Remove from the journey. is there a way to do that ? if so is there a specific script ?
Dana Nahshon's user avatar
1 vote
0 answers
131 views

All Subs Unsubscribe Reason Says "SalesForce version 5 Sync"

Some subscribers in our account are having their Unsubscribe Reason set as: "SalesForce version 5 Sync". I am having difficulty in replicating the behaviour to uncover what series of events ...
charliefay's user avatar
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1 answer
207 views

Cloud Page - Security Headers

Good morning, I have built 2 cloud pages to manage the unsubscription process of contacts. As suggested by Salesforce's best practices (https://help.salesforce.com/s/articleView?id=sf....
Giulia Orru IT's user avatar
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1 answer
68 views

Exit Criteria Not exiting subscribers

I have set up a journey where I am using Salesforce Data entry source, with lead ID coming in from my Campaign(in sales cloud) that I have set up for this journey. I have set up decision splits where ...
Jake Green's user avatar
0 votes
1 answer
340 views

Unsubscribe with no standard unsubscribe link

we have a Marketing Cloud email with a custom unsubscribe link. When clicking on this link, contacts are redirected to a cloud page where they can manage their preferences and, if willing, perform a ...
black's user avatar
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0 answers
55 views

Unsubscribe link not working in a specific Data Extension in Marketing Cloud

I'm facing an issue in Marketing Cloud where the unsubscribe link isn't working for a specific Data Extension (DE). I have correctly set up the unsubscribe field in my DE and verified that the email ...
user130272's user avatar
1 vote
1 answer
300 views

Updating a Subscriber on AllSubscribers list from Unsubscribed to Active

I'm building a custom prefs centre that updates Publication Lists via WSProxy. It includes an "Unsubscribe from all emails" option that updates the status on AllSubscribers to unsubscribed. ...
Glen McMillan's user avatar
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1 answer
178 views

How to do unsubscribe from SMS via Email and vice versa [closed]

Is it possible to unsubscribe from the email and have it removed from the SMS automatically, and vice versa? Thank you all
Sapir's user avatar
  • 3
1 vote
1 answer
92 views

One click unsubscribe, but asking the user if sure before commiting

I was following this tutorial to make a one-click unsubscribe using AMPscript. https://www.youtube.com/watch?v=eVUB-CWT96k&ab_channel=Datarati-ImplementationGuru The only issue that I have is that ...
Mr Hamburguers's user avatar
1 vote
0 answers
35 views

UNSUBSCRIBERS with different Subscriber Keys

I manage a central SFMC account which has 14 different Business Units, and we are dealing with a huge issue/problem, and so far we didn't have found a solution for it. Each Business Unit welcomes and ...
Pedro Nogueira's user avatar
1 vote
1 answer
501 views

Update status in all sub with the master DE

I have a question about the unsusbcribe in the all subscriber. When my customer decided to optout in the website of my client, the information of this unsubscribe goes up in service cloud, then in the ...
Valentine C's user avatar
1 vote
1 answer
46 views

Is it possible to log an UnsubEvent via automation data import?

We use Salesforce CRM as the source of truth for our contact's subscription status and preference/list statuses. We also have our preference centre hosted on a Salesforce community site, so ...
Ben's user avatar
  • 850
0 votes
2 answers
85 views

Custom User Preferences JSON giving a 500 server error

I've tweaked our custom user preference center in Marketing Cloud, that was originally setup by our implementation team, to add another checkbox for sub/unsubs. However when I add the new field I'm ...
jdblundell's user avatar
0 votes
1 answer
200 views

Consent Management - Sync Consent from a dynamic Cloudpage to Salesforce

Let's say that I had created an unsubscribe dynamic Cloudpage: Different emails redirect to this cloudpage. Each email is related to a specific market (identified by a marketID). The cloudpage has to ...
Lamia Hafid's user avatar
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0 answers
233 views

Update Subscriber Status on Click button

I have an unsubpage that is displayed when someone clicks unsub in the email. I want to resub on click with a button on the page - the below code is not working - can anyone inform me why? I have some ...
GS65's user avatar
  • 127
1 vote
0 answers
201 views

Guest User permission problem on update operation

I am using the AppExchange Unsubscribe Link package (from Salesforce Labs) (version installed 3.10.0) and I get the following error when I try to unsubscribe a Lead or Contact: ...
FarKorE's user avatar
  • 15
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1 answer
270 views

One Click Unsubscribe from All Subscribers

I'm looking to set up a one click unsubscribe page. Currently I have one set up for publication lists (pasted below). I'm trying to make this work for unsubscribing from all but inputting the all ...
eddie_sfmc's user avatar
0 votes
1 answer
215 views

All Subscribers issues across Multiple BU's

I have a Master BU and 5 child BU's. When a subscriber signs up on the website they were added to child BU and a welcome Email is triggered, they were added to All subscribers in all child BU'S and ...
karthik v's user avatar
-1 votes
1 answer
641 views

Update a Salesforce consent via Cloudpage with a checkbox

I am struggling trying to create a Cloudpage which update consent on Salesforce. When I try to publish the Cloudpage I do have this error : "An error occurred while previewing this content. This ...
LT888's user avatar
  • 27
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1 answer
123 views

Data Extract not pulling unsubscribe record

I used a logunsubevent request to unsubscribe a subscriber and after that, I looked for this subscriberkey in the _unsubscribe data view. It shows up fine. I am running data extract with below steps ...
Alekhya's user avatar
0 votes
1 answer
290 views

Record not in unsubscribe data view when the LogUnsubEvent API request is made

I have added a subscriber via the update API with a status of "Active" to the all subscribers list, and then the logunsubevent request is made for that subscriber. After that, I looked for ...
Alekhya's user avatar
0 votes
1 answer
65 views

Unsubscribe from a publication list only when a condition is met

I am trying to unsubscribe a subscriber from a publication list when the subscriber unchecks a checkbox and then clicks on submit button. The problem that I am facing is that the subscriber is getting ...
Ankur Nigam's user avatar
1 vote
1 answer
485 views

Unsubscribe only from Publication Lists and not in All Subscribers [duplicate]

I am using the below code which is working fine, but the issue is that it also unsubscribes the user from All Subscribers list as well. What I want is when the user unsubscribes from a particular ...
Ankur Nigam's user avatar
0 votes
1 answer
516 views

Issue while unsubscribe Platform event

I have created Platform event called accountUpdate__e. Whenever the account is updated from Contact I need to refresh my account fields using platform events .I added my LWC component in Account ...
sfdcudhay's user avatar
0 votes
1 answer
3k views

Email Opt Out in SFSC and "Marketing Cloud Unsubscribe" impact different fields -- possible to reflect the same outcome?

We integrated SFMC and SFSC... in SFSC we see the "Marketing Cloud Unsubscribe" field and it works as expected. Once live, the client wants to manage the Marketing email exclusively in SFMC,...
George Rosedale's user avatar
2 votes
1 answer
159 views

How to prevent other people to unsubscribe on behalf of the subscriber?

Is it possible for a person other than subscriber to unsubscribe for them. For instance, assuming subscriber receive a email with button to that redirect it to a cloudpage with unsubscribe link on it, ...
user9541647's user avatar
1 vote
1 answer
87 views

SFMC Email Metrics

Marketing Cloud E-Mail Metrics Hello - I’m having trouble confirming this with salesforce support/documentation and would appreciate some input. We’re trying to figure out if marketing cloud counts ...
Adm's user avatar
  • 11
0 votes
1 answer
62 views

Marketing Cloud Unsubscribe on CRM

Recently I have been setting up to sync unsub data on CRM to MC. I mentioned sync but what I want is this link(highlighted yellow) to work well. However when I click the link, this error message ...
Saya 's user avatar
0 votes
1 answer
363 views

Inactivating a Link in the email for FTAF

My client has a custom unsubscribe page using cloud pages (Using CloudPgeURL function) in all emails. When a subscriber receives the email and forwards it to a friend, the friend is able to click on ...
Swati Mishra's user avatar
  • 1,616
1 vote
1 answer
172 views

LogUnsubEvent with AMPscript Not Logging All Items?

Using the AMPscript below, these items are not being logged: JobID ListID BatchID Reason The AMPscript exists on a CloudPage. Tracking > EmailName > Overview tab > Inbox Activity > ...
MMoo's user avatar
  • 21
1 vote
2 answers
643 views

LogUnsubEvent in custom landing page

we have created a custom landing page in Marketing Cloud that we are using as a preference centre/unsubscribe centre to update marketing cloud all subscribers when contacts unsubscribe & Sales ...
Wallace's user avatar
  • 341
0 votes
1 answer
181 views

Unsubscribe data view Timed Out

I'm trying to get all the unsubs in MC with Unsub Data view, the query that I'm using : select j.JourneyName, ja.ActivityName as 'EmailName', su.EmailAddress, u.SubscriberKey as 'ContactKey', u....
Ilyass Ait Moussa's user avatar
0 votes
1 answer
512 views

List-Unsubscribe in Email from Marketing Cloud

We used to have one action in List-Unsubscribe parameter which was mailto but then suddenly Marketing Cloud started to put there a subscription centre which is not set up before mailto. Thus, the ...
Kirill Rozhkov's user avatar
0 votes
0 answers
98 views

Subscribers.Update is not working

I'm trying to Unsubscribe some Subscribers based on the data retrieved from the Data Extension. Here is the code snippet: <script runat="server"> Platform.Load("Core","1&...
Alex's user avatar
  • 3
0 votes
1 answer
364 views

unsubscribe page in SFMC localized in different languages [closed]

I have a New CloudPage created and hosted for Unsubscribe Action working fine in SFMC. Which is in English and it’s working fine. https://pub.s7.exacttarget.com/bp23vb4qfcv but now I wanted to develop ...
priyanka g's user avatar
0 votes
1 answer
37 views

Ensuring a user unsubs from an email and their status updates to unsubs for all lists

currently trying to establish a sufficient process in Salesforce marketing cloud that when a user unsubs from an email sent to a list/DE that the user is unsubbed from all lists the user is in and/or ...
Nate's user avatar
  • 1
0 votes
0 answers
289 views

Log Unsub Event Update HaasOptedOut field in Sales cloud

I'm using "Log A Unsub Event" using ampsript in a cloud page to unsubscribe the subscriber in marketing cloud, also my Marketing cloud instance is a multi org enbled org. When I'm ...
Jitesh Goel's user avatar
-1 votes
1 answer
443 views

How to get list of subscribers whose subscriber status had changed in Salesforce Marketing Cloud?

Use case is to update the subscriber status from SFMC to Sales Cloud.
Duan's user avatar
  • 165
0 votes
1 answer
58 views

User is not unsubscribing when having + in the email

Facing an issue, I noticed some cases where users are unable to unsubscribe if they have a + symbol in the email address. Example - [email protected] Does anyone have the same issue before? any idea ...
Marketing cloud Geek's user avatar
0 votes
1 answer
233 views

Update external database after a Marketing Cloud unsubscribe

At the moment, our member site has its own email preferences area. These preferences are fed into Marketing Cloud data extensions and are used when segmenting for email sends. We use the global ...
Antonio De Palma's user avatar
0 votes
1 answer
489 views

Unsubscribe matching email address in all subscribers using ampscript [closed]

Hi I'm new in ampscript and I have a requirement to unsubscribe all matching email address in all subscribers once they click the unsubscribe button. Is this possible using Ampscript? Thank you!
user5291770's user avatar
0 votes
1 answer
140 views

Make API update to Subscribers from Sales cloud To Marketing Cloud

I have a custom object in Salesforce which stores the value of the Subscriber key in Marketing Cloud. I want to make an API call to update the subscriber Status to "UnSubscribed" in ...
Jitesh Goel's user avatar
0 votes
2 answers
978 views

How to update Status of Subscribers from Data Extention In Marketing cloud

I have a Data extention containig a list of Subscribers with their email and subscriber key. I want to update the records in the Data extention to the All Subscribers list from the Data Extention on a ...
Jitesh Goel's user avatar
0 votes
2 answers
404 views

Update The Subscriber in Sales cloud When UnSubscribed In Marketing Cloud

We have a cloud page which is used to unsubscribe the records in Marketing cloud. We need to update the "HasOptedOut" field on Contact and a related custom object with a custom field in ...
Jitesh Goel's user avatar
0 votes
1 answer
557 views

Query Unsubscribes for Child BU

I would like to get the # of unsubscribes per month for a specific child BU (1) I queried _Unsubscribe where EventDate is within the desired period (2) I queried _ListSubscribers where ...
Philippe's user avatar
0 votes
0 answers
365 views

Establish opt-out and opt-in flow for SMSes from Marketing Cloud

Premise: We are sending messages to Customers from Salesforce Service by calling marketing cloud Transactional API. We are using Marketing cloud only as gateway and, templates for SMSes and Emails, ...
Chetan's user avatar
  • 303
4 votes
1 answer
599 views

In an integrated, multi-org implementation, how does the default SF "EmailOptOut" button work?

Ok, I have two MC business units attached to one CRM instance. Both BUs are set for "Unsubscribe subscribers from this business unit only." But Salesforce only has ONE EmailOptOut field on ...
Vanessa's user avatar
  • 43
1 vote
1 answer
1k views

Does Unsubscribing a subscriber manually (Marketing Cloud) opts him out in Salesforce?

Developing a custom profile center that needs to sync opt-ins/outs to Salesforce, to then be propagated to Pardot. According to this documentation: There are multiple ways to unsubscribe a subscriber ...
LimeWeb's user avatar
  • 318