Questions tagged [unsubscribe]

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33 views

Establish opt-out and opt-in flow for SMSes from Marketing Cloud

Premise: We are sending messages to Customers from Salesforce Service by calling marketing cloud Transactional API. We are using Marketing cloud only as gateway and, templates for SMSes and Emails, ...
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1answer
52 views

In an integrated, multi-org implementation, how does the default SF “EmailOptOut” button work?

Ok, I have two MC business units attached to one CRM instance. Both BUs are set for "Unsubscribe subscribers from this business unit only." But Salesforce only has ONE EmailOptOut field on ...
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1answer
25 views

Does Unsubscribing a subscriber manually (Marketing Cloud) opts him out in Salesforce?

Developing a custom profile center that needs to sync opt-ins/outs to Salesforce, to then be propagated to Pardot. According to this documentation: There are multiple ways to unsubscribe a subscriber ...
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1answer
24 views

Import of unsubscribers to Marketing Cloud - what's the correct way to do it?

We have a client Migrating from Zoho to Marketing Cloud. They haven't sent an email yet from Marketing Cloud, but they already have the MC Connector set up, with 600K+ contacts syncing from Salesforce....
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1answer
68 views

SMS opt-out using mobile connect import activity

We are using a mobileconnect data import activity in automation studio in order to opt-out contacts orignited from another external marketing platform. We have noticed that after importing those ...
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23 views

Make publication all values default to check in subscription center

I searched and didn't found any way to do that. Any help would be appreciated.
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1answer
22 views

Check Usubscribe origin on All Subscribers

Let's supose we have the following structure: BU A - Parent BU B - Child BU C - Child A contact exists in both business units B and C. When we use the option 'Subscribers will be unsubscribed from ...
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1answer
59 views

Unsubscribe tracking for custom unsubscribe page

I am pretty new to Marketing Cloud so I am sorry if it is a dumb question. On our Account we use a custom unsubscribe link which forwards the customer to a set of cloud pages used as unsubscribe pages....
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19 views

Prefence page hosted on SFSC - how to push unsubscribe data back to Marketing Cloud?

We host our preference center in Sales Cloud (visual force page). The unsubscribes are synced to Marketing Cloud via the Individual Object (automation studio). What we miss is tracking for each email, ...
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0answers
22 views

LogUnsubEvent with Marketing Cloud Platform SDK for PHP

Is it possible to log an unsubscribe event with Marketing Cloud Platform SDK for PHP? I found this method: https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-sdks.meta/mc-sdks/subscriber-...
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9 views

I am seeing Unsubscribe Reason - Unsubscribed from the Subscription Center - where is this coming from?

I am seeing Unsubscribe Reason - Unsubscribed from the Subscription Center - where is this coming from? Our custom preference center uses the reason - Preference Center Unsubscribe. So, I know it's ...
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202 views

Do we need multiple shortcodes to handle multiple brands and multiple programs?

Tried my best utilzing online resources to learn and understand but couldn't get some definitive approach to proceed further. Can someone please shed some advice on this scenario ot decide on one or ...
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1answer
126 views

Record not in unsubscribe data view

When I query _Subscribers I can see a record with a status "unsubscribed" There is nothing related in the _Unsubscribe data view though (I've checked all Business units in the multi org structure) ...
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1answer
48 views

Unsubscribing a subscriber using SSJS from a publication list based on cloudpages URL

This is what I have so far from the help documentation and it doesn't seem to work %%[ VAR @subKey SET @subKey = [Email Address] ]%% <script runat="server"> Platform.Load("Core","1"); var ...
3
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1answer
63 views

JourneyBuilder: Unsubscribe Decision Split

What i am trying to achieve is an unsubscribe decision split that checks if a customer is unsubscribed directly against the global subscriber status. Since i only can link dataextensions to the data ...
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2answers
50 views

Get subscribers with a changed status during last X days

We would like to send a list of subscribers' status changes both from "Active" to "Unsubscribed" and vice versa to SFTP. We would like to run this activity two or three times an hour to imitate real-...
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1answer
62 views

How to allow resubscription in marketing cloud

I have created a custom one-click unsubscribe page, through which a user can unsubscribe from the campaign.Is there any way that we can allow re-subscription of that user. Or what are the re-...
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92 views

Create a Custom Unsubscribe Page with Smart Capture

I am trying to follow this document to create a custom landing page for Unsubscribe. https://help.salesforce.com/articleView?id=mc_es_create_a_custom_unsubscribe_page_using_smart_capture.htm&type=...
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1answer
207 views

Customer Marketing Cloud unsubscribe process, do we need to handle complaints, bounces etc

I am building a custom unsubscribe process. We make use of the connector. Everything works fine, but I'm wondering if we need to take care of _Complaints, _Bounces and _Unsubscribes. These are held ...
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17 views

Marketing Cloud - Issue with unsubscribe link in few browsers

Am facing this weird issue, i have a cloud page URL for unsubscribe link built. But for some reason, in the email, the unsubscribe link is not being hyperlinked in gmail and few other places. Any ...
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1answer
52 views

Creating SubscriberList object

I am trying to create custom unsubscribe for publication lists. I want to dynamically pull in the list id which is being passed through parameters. I know the id is being stored because it's showing ...
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1answer
261 views

Unsubscribing only from publication list not all subscribers

So my unsub page is located at the parent BU and we unsubscribe based on child BU's. We have a specific child BU that will be implementing publication lists so im trying to unsubscribe from the child'...
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1answer
40 views

How to get unsubscriber data in Service cloud using Marketing Cloud Connect

We are using Salesforce object as the entry criteria for a journey in Marketing Cloud. We need to update a custom field on Service cloud if the email receiver unsubscribes. Whats the best approach to ...
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0answers
90 views

Custom Unsubscribe URL for Marketing cloud not working on IOS (safari) devices

We have built a custom unsubscribe URL in service cloud which we are sending to marketing cloud through an import activity and the same link will be placed on the email so that customer can use it to ...
2
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1answer
115 views

Managing Subscription Status of unsubs from in-flight journeys through Marketing cloud connect

I want to clarify on the methods that are available to manage unsubs of channel preference of contacts for journeys that are in-flight. I am currently on Multi org ent 2.0 MC connect and using SF ...
2
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2answers
171 views

Einstein Engagement Frequency - How important are unsubscribes to this feature?

We are about to get Einstein Engagement Frequency and I can see one potential hiccup with us using it. We have Salesforce CRM and the Marketing Cloud Connector configured. Our source of truth for ...
2
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2answers
268 views

Is it possible to change “unsubscribe settings” for Email Studio?

Client has acquired another brand and is setting up the acquired brand as a child BU in Marketing Cloud. When creating the new child BU we reviewed the current implementation and the Unsubscribe ...
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4answers
530 views

Extract unsubscribes

I need to export all our unsubscribes in Marketing Cloud and I'm having trouble doing this. I have tried exporting All Subscribers, but due to the volume of records ~15M Marketing Cloud takes almost ...
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0answers
44 views

Custom preference page - opt outs reflected in All Subscribers list

We are using a custom preference page where our subscribers can change channel / communication preferences and opt-out from all communication. However, due to human error, sometimes some of the ...
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1answer
154 views

Unsubscribe v/s Unique Unsubscribe

Anybody knows what's the difference in Discover Report about Unsubscribe v/s Unique Unsubscribe. I created a report by month and the numbers between the two measurements is so different. I attached ...
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1answer
540 views

Creating an Automation for Unsubscribe using Automation Studio- Marketing Cloud

I am trying to create an automation process to filter out my least active subscribers and then unsubscribe them from my communications (my subscribers are saved as a salesforce data extension). I was ...
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1answer
261 views

Cloud Page with SmartCapture to serve as preference center and/or unsubscribe page

I have 2 questions: In an email template, can we set up in the footer section a single one-click-to-unsubscribe link, which would serve as Master Unsubscribe at the BU level? Can we set up a Cloud ...
2
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2answers
347 views

Synchronize MobleConnect Opt-in/Opt-out with Sales Cloud or Service Cloud

What is the best practice way of synchronizing Mobile Connect subscriber status with Sales/Service Cloud? If mobile opt-in/out status is held at Sales Cloud, you can: Query the Synchronized Data ...
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2answers
108 views

Is there a LogUnsubEvent/Log an UnsubEvent equivalent for MobileConnect?

I'm looking for a MobileConnect version of LogUnsubEvent where you can unsubscribe a contact at the All Subscriber level -- or in MobileConnect terms: All Contacts. My current options I see are: ...
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3answers
1k views

Associate a Publication List to a Journey

I've created a welcome series on-boarding Journey. I want to give new users the ability to opt out of this journey. I want to use Publication Lists to do this. How do I associate a Publication List ...