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Questions tagged [unsubscribe]

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Does journey builder support emails with default commercial and transactional emails?

We have created a journey canvas that includes emails Email 1 - Default Commercial Email 2 - Default Transactional Email 3 - Default Commercial Email 4 - Default Transactional Email 5 - Default ...
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-1 votes
1 answer
46 views

Update a Salesforce consent via Cloudpage with a checkbox

I am struggling trying to create a Cloudpage which update consent on Salesforce. When I try to publish the Cloudpage I do have this error : "An error occurred while previewing this content. This ...
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0 answers
24 views

Case Question: SFMC Unsubscribe from all lists vs master unsubscribe

We use multiple lists in Salesforce and understand the unsubscribe mechanics pretty well between lists/ unsubscribe from all etc. I want to know what would happen in the following case: User belongs ...
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1 answer
40 views

Data Extract not pulling unsubscribe record

I used a logunsubevent request to unsubscribe a subscriber and after that, I looked for this subscriberkey in the _unsubscribe data view. It shows up fine. I am running data extract with below steps ...
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1 answer
50 views

Record not in unsubscribe data view when the LogUnsubEvent API request is made

I have added a subscriber via the update API with a status of "Active" to the all subscribers list, and then the logunsubevent request is made for that subscriber. After that, I looked for ...
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0 answers
17 views

Access Unsubscribe/Resubcribe link in Marketing Cloud

We use the Marketing Cloud Connector and currently have the visual force page 'AccountActions'showing on the contact page in SF. Recently I was working with support to investigate a record that showed ...
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1 answer
37 views

Unsubscribe from a publication list only when a condition is met

I am trying to unsubscribe a subscriber from a publication list when the subscriber unchecks a checkbox and then clicks on submit button. The problem that I am facing is that the subscriber is getting ...
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1 vote
1 answer
89 views

Unsubscribe only from Publication Lists and not in All Subscribers [duplicate]

I am using the below code which is working fine, but the issue is that it also unsubscribes the user from All Subscribers list as well. What I want is when the user unsubscribes from a particular ...
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1 answer
63 views

Issue while unsubscribe Platform event

I have created Platform event called accountUpdate__e. Whenever the account is updated from Contact I need to refresh my account fields using platform events .I added my LWC component in Account ...
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0 answers
11 views

Automatically modify Unsubscribe setting at Business Unit Level in Email Studio

I've created an account on Salesforce Commerce Cloud and opted-in my account to receive email. I've received my welcome pack and unsubscribed to Email. So when I go to Email studio, in my business ...
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0 votes
1 answer
263 views

Email Opt Out in SFSC and "Marketing Cloud Unsubscribe" impact different fields -- possible to reflect the same outcome?

We integrated SFMC and SFSC... in SFSC we see the "Marketing Cloud Unsubscribe" field and it works as expected. Once live, the client wants to manage the Marketing email exclusively in SFMC,...
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2 votes
1 answer
37 views

How to prevent other people to unsubscribe on behalf of the subscriber?

Is it possible for a person other than subscriber to unsubscribe for them. For instance, assuming subscriber receive a email with button to that redirect it to a cloudpage with unsubscribe link on it, ...
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1 vote
1 answer
34 views

SFMC Email Metrics

Marketing Cloud E-Mail Metrics Hello - I’m having trouble confirming this with salesforce support/documentation and would appreciate some input. We’re trying to figure out if marketing cloud counts ...
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1 answer
36 views

Marketing Cloud Unsubscribe on CRM

Recently I have been setting up to sync unsub data on CRM to MC. I mentioned sync but what I want is this link(highlighted yellow) to work well. However when I click the link, this error message ...
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0 votes
1 answer
98 views

Inactivating a Link in the email for FTAF

My client has a custom unsubscribe page using cloud pages (Using CloudPgeURL function) in all emails. When a subscriber receives the email and forwards it to a friend, the friend is able to click on ...
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1 vote
1 answer
68 views

LogUnsubEvent with AMPscript Not Logging All Items?

Using the AMPscript below, these items are not being logged: JobID ListID BatchID Reason The AMPscript exists on a CloudPage. Tracking > EmailName > Overview tab > Inbox Activity > ...
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1 vote
2 answers
161 views

LogUnsubEvent in custom landing page

we have created a custom landing page in Marketing Cloud that we are using as a preference centre/unsubscribe centre to update marketing cloud all subscribers when contacts unsubscribe & Sales ...
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  • 311
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1 answer
93 views

Unsubscribe data view Timed Out

I'm trying to get all the unsubs in MC with Unsub Data view, the query that I'm using : select j.JourneyName, ja.ActivityName as 'EmailName', su.EmailAddress, u.SubscriberKey as 'ContactKey', u....
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0 votes
1 answer
114 views

List-Unsubscribe in Email from Marketing Cloud

We used to have one action in List-Unsubscribe parameter which was mailto but then suddenly Marketing Cloud started to put there a subscription centre which is not set up before mailto. Thus, the ...
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0 answers
36 views

Subscribers.Update is not working

I'm trying to Unsubscribe some Subscribers based on the data retrieved from the Data Extension. Here is the code snippet: <script runat="server"> Platform.Load("Core","1&...
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0 answers
135 views

MobileConnect using Salesforce Contact ID and multiple phone numbers

We are planning on using a related object in Salesforce to store multiple Emails and multiple Phone Numbers for a single Contact (Contact ID). We will set a boolean field for each record to track ...
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1 answer
166 views

unsubscribe page in SFMC localized in different languages [closed]

I have a New CloudPage created and hosted for Unsubscribe Action working fine in SFMC. Which is in English and it’s working fine. https://pub.s7.exacttarget.com/bp23vb4qfcv but now I wanted to develop ...
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0 votes
1 answer
26 views

Ensuring a user unsubs from an email and their status updates to unsubs for all lists

currently trying to establish a sufficient process in Salesforce marketing cloud that when a user unsubs from an email sent to a list/DE that the user is unsubbed from all lists the user is in and/or ...
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0 answers
126 views

Log Unsub Event Update HaasOptedOut field in Sales cloud

I'm using "Log A Unsub Event" using ampsript in a cloud page to unsubscribe the subscriber in marketing cloud, also my Marketing cloud instance is a multi org enbled org. When I'm ...
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-1 votes
1 answer
259 views

How to get list of subscribers whose subscriber status had changed in Salesforce Marketing Cloud?

Use case is to update the subscriber status from SFMC to Sales Cloud.
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  • 113
0 votes
1 answer
44 views

User is not unsubscribing when having + in the email

Facing an issue, I noticed some cases where users are unable to unsubscribe if they have a + symbol in the email address. Example - abc+cd@gmail.com Does anyone have the same issue before? any idea ...
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0 votes
1 answer
146 views

Update external database after a Marketing Cloud unsubscribe

At the moment, our member site has its own email preferences area. These preferences are fed into Marketing Cloud data extensions and are used when segmenting for email sends. We use the global ...
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0 votes
1 answer
217 views

Unsubscribe matching email address in all subscribers using ampscript [closed]

Hi I'm new in ampscript and I have a requirement to unsubscribe all matching email address in all subscribers once they click the unsubscribe button. Is this possible using Ampscript? Thank you!
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0 votes
1 answer
89 views

Make API update to Subscribers from Sales cloud To Marketing Cloud

I have a custom object in Salesforce which stores the value of the Subscriber key in Marketing Cloud. I want to make an API call to update the subscriber Status to "UnSubscribed" in ...
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0 votes
2 answers
402 views

How to update Status of Subscribers from Data Extention In Marketing cloud

I have a Data extention containig a list of Subscribers with their email and subscriber key. I want to update the records in the Data extention to the All Subscribers list from the Data Extention on a ...
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0 votes
2 answers
158 views

Update The Subscriber in Sales cloud When UnSubscribed In Marketing Cloud

We have a cloud page which is used to unsubscribe the records in Marketing cloud. We need to update the "HasOptedOut" field on Contact and a related custom object with a custom field in ...
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0 votes
1 answer
229 views

Query Unsubscribes for Child BU

I would like to get the # of unsubscribes per month for a specific child BU (1) I queried _Unsubscribe where EventDate is within the desired period (2) I queried _ListSubscribers where ...
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0 answers
185 views

Establish opt-out and opt-in flow for SMSes from Marketing Cloud

Premise: We are sending messages to Customers from Salesforce Service by calling marketing cloud Transactional API. We are using Marketing cloud only as gateway and, templates for SMSes and Emails, ...
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4 votes
1 answer
352 views

In an integrated, multi-org implementation, how does the default SF "EmailOptOut" button work?

Ok, I have two MC business units attached to one CRM instance. Both BUs are set for "Unsubscribe subscribers from this business unit only." But Salesforce only has ONE EmailOptOut field on ...
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1 vote
1 answer
490 views

Does Unsubscribing a subscriber manually (Marketing Cloud) opts him out in Salesforce?

Developing a custom profile center that needs to sync opt-ins/outs to Salesforce, to then be propagated to Pardot. According to this documentation: There are multiple ways to unsubscribe a subscriber ...
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  • 198
0 votes
1 answer
234 views

Import of unsubscribers to Marketing Cloud - what's the correct way to do it?

We have a client Migrating from Zoho to Marketing Cloud. They haven't sent an email yet from Marketing Cloud, but they already have the MC Connector set up, with 600K+ contacts syncing from Salesforce....
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  • 198
2 votes
1 answer
536 views

SMS opt-out using mobile connect import activity

We are using a mobileconnect data import activity in automation studio in order to opt-out contacts orignited from another external marketing platform. We have noticed that after importing those ...
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0 votes
0 answers
39 views

Make publication all values default to check in subscription center

I searched and didn't found any way to do that. Any help would be appreciated.
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0 votes
1 answer
66 views

Check Usubscribe origin on All Subscribers

Let's supose we have the following structure: BU A - Parent BU B - Child BU C - Child A contact exists in both business units B and C. When we use the option 'Subscribers will be unsubscribed from ...
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1 vote
1 answer
400 views

Unsubscribe tracking for custom unsubscribe page

I am pretty new to Marketing Cloud so I am sorry if it is a dumb question. On our Account we use a custom unsubscribe link which forwards the customer to a set of cloud pages used as unsubscribe pages....
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0 votes
0 answers
38 views

Prefence page hosted on SFSC - how to push unsubscribe data back to Marketing Cloud?

We host our preference center in Sales Cloud (visual force page). The unsubscribes are synced to Marketing Cloud via the Individual Object (automation studio). What we miss is tracking for each email, ...
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3 votes
0 answers
696 views

Do we need multiple shortcodes to handle multiple brands and multiple programs?

Tried my best utilzing online resources to learn and understand but couldn't get some definitive approach to proceed further. Can someone please shed some advice on this scenario ot decide on one or ...
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0 votes
1 answer
640 views

Record not in unsubscribe data view

When I query _Subscribers I can see a record with a status "unsubscribed" There is nothing related in the _Unsubscribe data view though (I've checked all Business units in the multi org structure) ...
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0 votes
1 answer
515 views

Unsubscribing a subscriber using SSJS from a publication list based on cloudpages URL

This is what I have so far from the help documentation and it doesn't seem to work %%[ VAR @subKey SET @subKey = [Email Address] ]%% <script runat="server"> Platform.Load("Core","1"); var ...
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4 votes
1 answer
135 views

JourneyBuilder: Unsubscribe Decision Split

What i am trying to achieve is an unsubscribe decision split that checks if a customer is unsubscribed directly against the global subscriber status. Since i only can link dataextensions to the data ...
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0 votes
2 answers
67 views

Get subscribers with a changed status during last X days

We would like to send a list of subscribers' status changes both from "Active" to "Unsubscribed" and vice versa to SFTP. We would like to run this activity two or three times an hour to imitate real-...
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0 votes
1 answer
202 views

How to allow resubscription in marketing cloud

I have created a custom one-click unsubscribe page, through which a user can unsubscribe from the campaign.Is there any way that we can allow re-subscription of that user. Or what are the re-...
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1 vote
1 answer
630 views

Managing opt-outs coming in via list-unsubscribe header [closed]

Background: we are using a custom un-subscription center through a page running on external SF platform and all opt outs goes directly in to that master SF system. From marketing(SFMC) perspective, we ...
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1 vote
0 answers
196 views

Create a Custom Unsubscribe Page with Smart Capture

I am trying to follow this document to create a custom landing page for Unsubscribe. https://help.salesforce.com/articleView?id=mc_es_create_a_custom_unsubscribe_page_using_smart_capture.htm&type=...
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1 vote
1 answer
1k views

Customer Marketing Cloud unsubscribe process, do we need to handle complaints, bounces etc

I am building a custom unsubscribe process. We make use of the connector. Everything works fine, but I'm wondering if we need to take care of _Complaints, _Bounces and _Unsubscribes. These are held ...
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