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Questions tagged [unsubscribe]

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Salesforce Marketing Cloud - behavior of Single click Unsubscribe in Email Header

I have a question about the Single Click Unsubscribe link that Marketing Cloud adds to the Email header and is rendered accordingly in the Email (Gmail, Yahoo etc.) What is the exact behavior of the ...
Siddharth Kumar's user avatar
0 votes
0 answers
70 views

Marketing Cloud Business Unit

Good Day to everyone. In our MC account, we have a parent business unit and a child business unit. In the Parent BU, we have settings that allow subscribers to unsubscribe from all business units in ...
Anshul Sehgal's user avatar
0 votes
0 answers
22 views

How to render one-click unsubscribe visible on emails with Gmail and Yahoo [duplicate]

Does anyone know how to render One-click unsubscribe visible on Gmail or Yahoo emails? I have already put the code below on our html header but nothing displayed when consulting Yahoo or Gmail: List-...
RRI's user avatar
  • 1
2 votes
2 answers
375 views

Adding List-Unsubscribe Header to SFMC Transactional Emails via Messaging API

I’m working with the Salesforce Marketing Cloud (SFMC) Transactional Messaging API to send transactional emails. Recently, both Google and Yahoo announced changes to their policies for handling emails ...
Jo.sch's user avatar
  • 23
-2 votes
1 answer
123 views

How to handle google and yahoo one-click unsub law if you don't want a subkey to get unsub from all Subscribers

As per standards, we'll see a one-click unsub on the email being rendered by ISPs. And in MC it's the allSubscribers list select. If you click the one-click unsub you'll get unsub from everything. But ...
Jimmy Vaswani's user avatar
0 votes
1 answer
137 views

How to unsubscribe in all subscribers from a data extension using SSJS script activity

Hello I was trying this idea from this Question. But I can't seem to make his initial idea work. Can you guys help me with this? What I am trying to do is from a data extension, i need to unsubscribe ...
Ralph J's user avatar
0 votes
1 answer
103 views

How to change AMPscript logic such that it results in a one-click unsubscribe?

%%[ /*AMPSCRIPT PROCESSING GOES HERE*/ /*GRAB SUBSCRIBER INFO*/ SET @email = RequestParameter('emailaddr') SET @subKey = RequestParameter('_subscriberkey') SET @result = RequestParameter('result') ...
Faseeh Ur Rehman's user avatar
1 vote
1 answer
100 views

Log Unsub Event for Job and Not Unsubscribe from All Subscribers

Right now we send to multiple brands in a single business unit. We also use data extensions for all sending. I am looking to concept a way to log an unsubscribe event to a send job for reporting ...
Tazzy1234's user avatar
0 votes
0 answers
58 views

How to pull unique values from unsubscribe data view when there are duplicates?

Currently, we are pulling the data from data view _unsubscribe with this approach (where primary key is concatenation of all fields). The reason we need a primary key is to avoid adding duplicate data....
kl2's user avatar
  • 343
1 vote
0 answers
452 views

One-click unsubscribe is not visible on some emails with Gmail [closed]

Since Gmail will start requiring one-click-unsubscribe in 2024, we want to ensure compliance for our emails. Our emails already have one List-Unsubscribe header field and one List-Unsubscribe-Post ...
Gio's user avatar
  • 21
0 votes
2 answers
2k views

Gmail one click unsubscribe 2024

Saw that gmail will require one click unsubscribe in 2024, starting in February. But to me, it's unclear how this would need to be set up based on how they explain it below. Right now I have a 2 click ...
eddie_sfmc's user avatar
0 votes
1 answer
134 views

Unsubscribe user with one subscriber key but many email addresses

I have one user with one subscriber key but with different email addresses in a data extension. If I send through Journey builder, I can target all the email addresses by setting the field in "...
malena's user avatar
  • 21
0 votes
1 answer
199 views

Need to do a custom preference center for Marketing Cloud and am wondering if it's better to use Cloud Pages or an Experience Cloud site to do it?

I have a Marketing Cloud instance with multiple Business Units so need to create custom preference center. I was planning to do it using Cloud Pages and AmpScript, but heard you can also create the ...
DBlaney's user avatar
  • 23
0 votes
0 answers
243 views

Marketing Cloud Journey Unsubscription Sources

I have a journey which sends an email. Within that email there is an unsubscribe link in the footer that leads to a cloud page on which a user can unsubscribe. This updates both a data extension and ...
Stephen's user avatar
0 votes
0 answers
41 views

How to access unsub reason?

I am working on a task to query unsub reason in Query Activity. I am trying to query this field 'Unsubscribe Reason' shown in SS below in the right box. The filed is present in Email Studio All ...
Dinesh S's user avatar
0 votes
0 answers
29 views

is it possible to to remove MULTIPLE subscribers from running journey?

Hey if i have a running journey and im receiving a DE with subscribers that i have to Remove from the journey. is there a way to do that ? if so is there a specific script ?
Dana Nahshon's user avatar
1 vote
0 answers
241 views

All Subs Unsubscribe Reason Says "SalesForce version 5 Sync"

Some subscribers in our account are having their Unsubscribe Reason set as: "SalesForce version 5 Sync". I am having difficulty in replicating the behaviour to uncover what series of events ...
charliefay's user avatar
0 votes
2 answers
557 views

Cloud Page - Security Headers

Good morning, I have built 2 cloud pages to manage the unsubscription process of contacts. As suggested by Salesforce's best practices (https://help.salesforce.com/s/articleView?id=sf....
Giulia Orru IT's user avatar
0 votes
1 answer
138 views

Exit Criteria Not exiting subscribers

I have set up a journey where I am using Salesforce Data entry source, with lead ID coming in from my Campaign(in sales cloud) that I have set up for this journey. I have set up decision splits where ...
Jake Green's user avatar
0 votes
1 answer
1k views

Unsubscribe with no standard unsubscribe link

we have a Marketing Cloud email with a custom unsubscribe link. When clicking on this link, contacts are redirected to a cloud page where they can manage their preferences and, if willing, perform a ...
black's user avatar
  • 51
1 vote
1 answer
1k views

Updating a Subscriber on AllSubscribers list from Unsubscribed to Active

I'm building a custom prefs centre that updates Publication Lists via WSProxy. It includes an "Unsubscribe from all emails" option that updates the status on AllSubscribers to unsubscribed. ...
Glen McMillan's user avatar
0 votes
1 answer
327 views

How to do unsubscribe from SMS via Email and vice versa [closed]

Is it possible to unsubscribe from the email and have it removed from the SMS automatically, and vice versa? Thank you all
Sapir's user avatar
  • 3
1 vote
1 answer
311 views

One click unsubscribe, but asking the user if sure before commiting

I was following this tutorial to make a one-click unsubscribe using AMPscript. https://www.youtube.com/watch?v=eVUB-CWT96k&ab_channel=Datarati-ImplementationGuru The only issue that I have is that ...
Mr Hamburguers's user avatar
1 vote
0 answers
47 views

UNSUBSCRIBERS with different Subscriber Keys

I manage a central SFMC account which has 14 different Business Units, and we are dealing with a huge issue/problem, and so far we didn't have found a solution for it. Each Business Unit welcomes and ...
Pedro Nogueira's user avatar
1 vote
1 answer
778 views

Update status in all sub with the master DE

I have a question about the unsusbcribe in the all subscriber. When my customer decided to optout in the website of my client, the information of this unsubscribe goes up in service cloud, then in the ...
Valentine C's user avatar
1 vote
1 answer
53 views

Is it possible to log an UnsubEvent via automation data import?

We use Salesforce CRM as the source of truth for our contact's subscription status and preference/list statuses. We also have our preference centre hosted on a Salesforce community site, so ...
Ben's user avatar
  • 902
0 votes
2 answers
135 views

Custom User Preferences JSON giving a 500 server error

I've tweaked our custom user preference center in Marketing Cloud, that was originally setup by our implementation team, to add another checkbox for sub/unsubs. However when I add the new field I'm ...
jdblundell's user avatar
0 votes
1 answer
278 views

Consent Management - Sync Consent from a dynamic Cloudpage to Salesforce

Let's say that I had created an unsubscribe dynamic Cloudpage: Different emails redirect to this cloudpage. Each email is related to a specific market (identified by a marketID). The cloudpage has to ...
Lamia Hafid's user avatar
0 votes
0 answers
348 views

Update Subscriber Status on Click button

I have an unsubpage that is displayed when someone clicks unsub in the email. I want to resub on click with a button on the page - the below code is not working - can anyone inform me why? I have some ...
GS65's user avatar
  • 147
1 vote
0 answers
279 views

Guest User permission problem on update operation

I am using the AppExchange Unsubscribe Link package (from Salesforce Labs) (version installed 3.10.0) and I get the following error when I try to unsubscribe a Lead or Contact: ...
FarKorE's user avatar
  • 25
0 votes
1 answer
633 views

One Click Unsubscribe from All Subscribers

I'm looking to set up a one click unsubscribe page. Currently I have one set up for publication lists (pasted below). I'm trying to make this work for unsubscribing from all but inputting the all ...
eddie_sfmc's user avatar
0 votes
1 answer
461 views

All Subscribers issues across Multiple BU's

I have a Master BU and 5 child BU's. When a subscriber signs up on the website they were added to child BU and a welcome Email is triggered, they were added to All subscribers in all child BU'S and ...
karthik v's user avatar
-1 votes
1 answer
939 views

Update a Salesforce consent via Cloudpage with a checkbox

I am struggling trying to create a Cloudpage which update consent on Salesforce. When I try to publish the Cloudpage I do have this error : "An error occurred while previewing this content. This ...
LT888's user avatar
  • 29
0 votes
1 answer
152 views

Data Extract not pulling unsubscribe record

I used a logunsubevent request to unsubscribe a subscriber and after that, I looked for this subscriberkey in the _unsubscribe data view. It shows up fine. I am running data extract with below steps ...
Alekhya's user avatar
0 votes
1 answer
422 views

Record not in unsubscribe data view when the LogUnsubEvent API request is made

I have added a subscriber via the update API with a status of "Active" to the all subscribers list, and then the logunsubevent request is made for that subscriber. After that, I looked for ...
Alekhya's user avatar
0 votes
1 answer
78 views

Unsubscribe from a publication list only when a condition is met

I am trying to unsubscribe a subscriber from a publication list when the subscriber unchecks a checkbox and then clicks on submit button. The problem that I am facing is that the subscriber is getting ...
Ankur Nigam's user avatar
1 vote
1 answer
843 views

Unsubscribe only from Publication Lists and not in All Subscribers [duplicate]

I am using the below code which is working fine, but the issue is that it also unsubscribes the user from All Subscribers list as well. What I want is when the user unsubscribes from a particular ...
Ankur Nigam's user avatar
0 votes
1 answer
747 views

Issue while unsubscribe Platform event

I have created Platform event called accountUpdate__e. Whenever the account is updated from Contact I need to refresh my account fields using platform events .I added my LWC component in Account ...
sfdcudhay's user avatar
0 votes
1 answer
4k views

Email Opt Out in SFSC and "Marketing Cloud Unsubscribe" impact different fields -- possible to reflect the same outcome?

We integrated SFMC and SFSC... in SFSC we see the "Marketing Cloud Unsubscribe" field and it works as expected. Once live, the client wants to manage the Marketing email exclusively in SFMC,...
George Rosedale's user avatar
2 votes
1 answer
205 views

How to prevent other people to unsubscribe on behalf of the subscriber?

Is it possible for a person other than subscriber to unsubscribe for them. For instance, assuming subscriber receive a email with button to that redirect it to a cloudpage with unsubscribe link on it, ...
user9541647's user avatar
1 vote
1 answer
108 views

SFMC Email Metrics

Marketing Cloud E-Mail Metrics Hello - I’m having trouble confirming this with salesforce support/documentation and would appreciate some input. We’re trying to figure out if marketing cloud counts ...
Adm's user avatar
  • 11
0 votes
1 answer
86 views

Marketing Cloud Unsubscribe on CRM

Recently I have been setting up to sync unsub data on CRM to MC. I mentioned sync but what I want is this link(highlighted yellow) to work well. However when I click the link, this error message ...
Saya 's user avatar
0 votes
1 answer
506 views

Inactivating a Link in the email for FTAF

My client has a custom unsubscribe page using cloud pages (Using CloudPgeURL function) in all emails. When a subscriber receives the email and forwards it to a friend, the friend is able to click on ...
Swati Mishra's user avatar
  • 1,673
1 vote
1 answer
205 views

LogUnsubEvent with AMPscript Not Logging All Items?

Using the AMPscript below, these items are not being logged: JobID ListID BatchID Reason The AMPscript exists on a CloudPage. Tracking > EmailName > Overview tab > Inbox Activity > ...
MMoo's user avatar
  • 21
1 vote
2 answers
1k views

LogUnsubEvent in custom landing page

we have created a custom landing page in Marketing Cloud that we are using as a preference centre/unsubscribe centre to update marketing cloud all subscribers when contacts unsubscribe & Sales ...
Wallace's user avatar
  • 341
0 votes
1 answer
202 views

Unsubscribe data view Timed Out

I'm trying to get all the unsubs in MC with Unsub Data view, the query that I'm using : select j.JourneyName, ja.ActivityName as 'EmailName', su.EmailAddress, u.SubscriberKey as 'ContactKey', u....
Ilyass Ait Moussa's user avatar
0 votes
1 answer
1k views

List-Unsubscribe in Email from Marketing Cloud

We used to have one action in List-Unsubscribe parameter which was mailto but then suddenly Marketing Cloud started to put there a subscription centre which is not set up before mailto. Thus, the ...
Kirill Rozhkov's user avatar
0 votes
0 answers
127 views

Subscribers.Update is not working

I'm trying to Unsubscribe some Subscribers based on the data retrieved from the Data Extension. Here is the code snippet: <script runat="server"> Platform.Load("Core","1&...
Alex's user avatar
  • 3
0 votes
1 answer
436 views

unsubscribe page in SFMC localized in different languages [closed]

I have a New CloudPage created and hosted for Unsubscribe Action working fine in SFMC. Which is in English and it’s working fine. https://pub.s7.exacttarget.com/bp23vb4qfcv but now I wanted to develop ...
priyanka g's user avatar
0 votes
1 answer
47 views

Ensuring a user unsubs from an email and their status updates to unsubs for all lists

currently trying to establish a sufficient process in Salesforce marketing cloud that when a user unsubs from an email sent to a list/DE that the user is unsubbed from all lists the user is in and/or ...
Nate's user avatar
  • 1