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Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust ...

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13 views

How do I assign a task to a lead owner in Sales Cloud from a Marketing Cloud Journey?

I'm trying to create a journey in Marketing Cloud, that, upon the opening of a specific email, a task is assigned to the Lead Owner in Sales Cloud. So far everything is connectioned between SC and MC ...
3
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1answer
26 views

Using Sales Cloud Attributes in Decision Split Activities within a Child BU

When you configure Sychronized Data Extensions in Marketing Cloud, an Attribute Group is created in Contact Builder for the Synchronized Data Extensions, where cardinal relationships are created based ...
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29 views

No entries in the journey with salesforce data entry event

I am trying to build my very first Salesforce data entry event based journey to send a confirmation email when a campaignmember status is changed. I cannot find entries in SFMC journey while there are ...
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1answer
45 views

Contacts stuck in wait activity

I have created a journey with the entry event being a Salesforce entry event, the DE related to this entry event is updated based upon a change in Salesforce CRM - as soon as a certain field is filled ...
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1answer
24 views

Within a Journey, insert a record for the Contact into another DataExtension based on a Decision Split

I would like to insert a record for a Contact into another DataExtension based on a Decision Split within a Journey. I do not see any documentation stating this is possible, and I havent found any ...
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0answers
7 views

Contacts are getting into the journey very late

I am running a journey every 1 hr but contacts are getting injected into the journey as a batch and that too only twice a day. Wanted to know why is this happening
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0answers
34 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
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0answers
34 views

Send Email Validation error in Journey builder [closed]

I had created a Journey builder in which i add an entry source as a data extension and the data extension contains all the attributes which are in email.and when i am adding a send email i am ...
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0answers
22 views

JourneyBuilder Custom Activity Notify Payload - DataExtension record Information?

I have an Installed Package with a Journey Builder Activity. Upon notify of a Contact entering this Activity in a Journey, I am able to receive Contact.Id, Contact.Key, and Contact.Default.Email as ...
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0answers
14 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
1
vote
1answer
36 views

Duplicates in Marketing cloud API (POST /interaction/v1/events)

Hi I am triggering a journey using Marketing Cloud "Fire the Event" API. As this API adds data into the data extension which eventually triggers the configured journeys. If my primary key is unique, ...
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1answer
40 views

Journey Builder Salesforce data entry event contact evaluation/entry

Doing some testing using SF data entry event for journey builder and I'm noticing that there are no contacts being evaluated or entered into the journey entry results page. Is this an intended ...
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2answers
38 views

Build Custom Journey Builder Template

I know you can create custom journey activity in journey builder and you could also create a journey using marketing cloud out of box templates. So I was wondering if you could create your own ...
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0answers
8 views

Send results from cloudpage to 1 specific email address through Journey Builder

We've set up a Satisfaction Survey flow, via a Cloudpage. Now we wanted to send the results of the survey, directly to the mailbox of the Teamleaders, and depending on the score, there are 4 email ...
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1answer
37 views

Injecting Contact Created in SF on Child BU Journey Builder

I created a Journey in Child BU that uses SF Object Contacts as entry and trigger whenever a Contact Is created. So i tested creating contact and see if it is being accepted under the Child BU JB, but ...
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vote
0answers
11 views

Re-creating a 'contact data based' event in welcome journey

I'm trying to re-create a welcome journey 'contact data' event as this feature is apparently phasing out in a future release. The problem with data-based events is that it only uses 'date' attributes ...
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1answer
29 views

Journey Builder Activity behaving different based upon Entry Event

I have an package in Marketing Cloud that adds a custom Activity to Journey Builder. Upon notification to my Activity that a contact has enter the step, my App reaches back out to Marketing Cloud to ...
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0answers
19 views

Retrieve Data Fields from Different SF Objects

Is it possible to have an Ampscript that will look into different Salesforce Objects? My scenario case is that i'll be using Opportunity object as an entry in Journey Builder, whenever an update is ...
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0answers
12 views

In Journey builder Total Entries count is different from total population

Why in journey builder, total population(3381) is less than the people entered(3408) the journey...what causes the drop of people and how could it be rectified
3
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1answer
44 views

How does 'Delivery Window' work?

I'm building a Journey with a data extension as the entry point. This DE gets refreshed/populated hourly. I'm setting up a Send Email, and on the Configure Delivery step, there is a Delivery Window ...
1
vote
1answer
27 views

Using the wait activity by attribute for time values only

I have a data extension that has all our subscribers and a column with the most optimal hour of the day to send them an email. I want to reference this in my journeys and add this attribute in the ...
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votes
1answer
30 views

How does the Salesforce Data “Entry Criteria” work in Journey Builder?

I would like to create a Journey which initiates when a Contact record Is Created and Is Updated (meets specific criteria). What I want to know is when Is Updated is used in conjunction with the ...
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0answers
14 views

Auto-suppression Lists in Mobile Studio

Is there a way to stop Journey Builder from sending an SMS via SMS activity or Push notification via Push activity to a defined list of Subscribers ? This list is updated in real-time by API calls ...
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1answer
28 views

New Attribute Group not available for selection in Channel Address Order screen

I am trying to set a specific data extension as the 1st listing/default on the Channel Address Order screen in Contact Builder. Have created an Attribute Group and linked said data extension. The ...
1
vote
1answer
28 views

Salesforce marketing cloud person account and personalisation in journey builder

I need help with personalisation from person account in journey builder. I have created the field in profile management and mapped it to the person account field. I have a total of 3 fields. The ...
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1answer
41 views

Using Salesforce fields to render AMP script variables in journey emails (SF data entry event)

In our emails we are using AMPscript to include an ID combined with a URL in an email: %%[ VAR @ID__c,@landingpage Set @ID__c= ID__c Set @landingpage = Concat('http://cloud.mail.random....
2
votes
1answer
39 views

LinkName appears differently for different recipients

In our Journey, we are setting an ALIAS using AMPscript and are using a SQL to find clickers on that specific URL to create a Target DE for a follow-up/confirmation email. But there are different ...
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0answers
13 views

Journey Builder deduplication

When you are in email studio and send an email you have the possibility to deduplicate subscribers based on their email address in the sending dataextension(s). In Journey builder you do not have ...
2
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0answers
44 views

Decision Split Not Working (The Way I Want It To) - Journey Builder

I am using a decision split to route leads down different paths in a journey. I cannot get the attributes in the decision split to pull the list of options from Salesforce. e.g. I have an attribute ...
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votes
1answer
48 views

Custom Activity - Retrieve Platform Data

guys! Just to provide a brief overview of what we're working on, we have a business case where he needs to use a custom activity in Journey Builder. We are using a data extension as an input and a ...
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votes
1answer
25 views

Happy birthday journey issue

I'm setting up a happy birthday journey in the journey builder. We want to send the email at the start of the customers birthday month (i.e the customers birthday is on the 10th of December and the ...
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votes
1answer
34 views

Exclusion Script in Journey Builder SMS

We want to implement a frequency capping mechanism which restricts the number of communications sent to a subscriber. We have an automation which periodically updates the number of sends to a ...
2
votes
1answer
54 views

Journey Builder: how to integrate async results from a Custom Activity in flows & statistics/reports?

(This is a rookie question, sorry if my question is based on wrong or inaccurate premises). I'm trying a build an understanding about how Journey Builder - and Custom Activities in particular - work (...
1
vote
1answer
34 views

Fire API Event through DE Event

So I have an interesting use case here. So I was wondering if there is a way write up an api entry event for a data event that happens within a DE is Marketing Cloud. I would love to write API entry ...
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1answer
24 views

Journey Builder reporting

I have a journey that I just started and it is reporting ~600 contacts accepted into journey, but there are no 'sends' being reported (but opens and clicks are being reported). I don't understand ...
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0answers
30 views

Marketing Cloud: Query data extensions or date event to trigger a Journey?

I am trying to create an entry event for Contacts when the transaction date has been > 120 days or = equal to 120 days in the past. Contacts are synced in a synchronized DE The transaction date is ...
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0answers
35 views

Possible to query to see if a subscriber has completed a Journey?

Is it possible to use SQL to find out if a Subscriber has completed a Journey? If not via SQL, does anyone know of another way? I looked at the Journey Data Views but they don't seem like they're ...
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2answers
38 views

Mobile Push Demographics in Journey Builder

In Journey Builder, I want to check if my Contact has a Device Id or not so I can send a mobile push notification. I'm using Contact Data --> MobilePush Data --> MobilePush Demographics --> Device Id ...
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0answers
11 views

Journey Builder Contact Evaluation with Audience contact filters

Looking for insight on the process for evaluation of contacts within a data extension audience when I have contact filters in the entry activity. Scenario: I have a data extension that has contact ...
0
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1answer
21 views

AMPscript as a dedicated activity in Journey Builder?

We are planning a complex journey within Journey Builder and for some paths of it, we want to execute an AMPscript before particular activities (SMS send). In some cases, we have Email send activities ...
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0answers
14 views

Send Email via the FuelSDK NodeJS

I'm developping a custom activity where I need to send an email to one person. I'm using this package with NodeJS, all I found was this example. I would like to know how to use it, can we put an ...
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1answer
83 views

Journey Builder Entry Event update is not working

My web application is communicating with Salesforce Cloud databases. In Exact target, I've created one Journey Builder with actions as created and updated. When lead gets created in SFDC, Exact ...
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1answer
27 views

REST API post requests to a specific business unit for JourneyBuilder

Hi I'm trying to develop a tool to copy a journey between Business Units, I successfully manage to retrieve journey's data and send it but only on my own Business Unit. I have used this doc to do this ...
1
vote
1answer
27 views

Activate journey after DE get new records

How can I activatee a journey each time my DE has new records? I already built something like this using the schedule time, but on this time I will need the run the journey immediatly each time my DE ...
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0answers
15 views

Marketing Cloud - Individual Email Results Salesforce Record

I have been tasked with creating a monitoring report in Salesforce. There are reminder emails that are being sent and I need to be able to track if these are being sent as well as when they stop ...
1
vote
1answer
46 views

Journey Builder Automation Audience - Journey entry activity

Can I have multiple Journeys reference the same automation for entry into those journeys? I know that's not BEST practice, but we have an onboarding campaign that utilizes "accelerators" if the ...
1
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0answers
19 views

Know the number of record of the previous activity

I'm developping a custom activity for Journey Builder and I would like to know if there is a way during the execution to know the number of record that was in the previous activity. For example : you ...
0
votes
0answers
22 views

Salesforce Marketing cloud date-based event does't trigger and provide entry data

I create a journey with date-based event as entry source, which is based on Sales Date . And There is data in the related data extension which meet the trigger-criteria . But it does't trigger and no ...
0
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1answer
21 views

Replace Data extension value with string, after lookup

So i created an email, that is used in Journey Builder. One of the variables that needs to be transmitted in an URL, is the ProductName. To keep it comprehensible for the customer, I would like to ...
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1answer
24 views

MC - Triggered Sends vs Journeys

Summary I'm trying to decide whether to use either triggered sends or a journey reading from Salesforce data, but since I'm not very experienced, I don't really see the pitfalls of either. Use Case ...