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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust ...

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5 views

Frequency Capping

Is there a way I can add frequency check for every email step? Check to see if the contact received an email in the last 24 hours, if not they move to next email touchpoint in the journey and if they ...
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0answers
9 views

Querying ActivityName in _JourneyActivity data view returns no results

My brain is breaking. I have journeys deploying emails in my Salesforce Marketing Cloud instance. According to all of Salesforce's documentation (specifically this page), I should be able to query ...
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1answer
27 views

Sending SMS from Journey to Subscriber with multiple entries

I have a Journey where the start object is Cases (via Salesforce Data entry) that may have multiple instances of the same Customer at any given time, what I want to do based on the Case record ...
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1answer
24 views

Defining which record to be used in decision splits with 1-M relationship

I am building a Journey based on Cases within Salesforce (via Salesforce Data entry). Before each touch point I want to check to see if the case is still Open before the next step, I want to know how ...
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1answer
15 views

Journey Builder Email activity: “Not Sent” - is it possible to find out why?

We are using Journey Builder to send out transactional emails. I am reviewing one of these journeys and I can see that the email activity has a small number of "Not Sent", which I assume means they ...
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1answer
30 views

How to edit Template

I have an email which created using template (content builder). I shared the email with another Business Unit let say from 'BU-A' to 'BU-B'. In Business Unit 'BU-B' I have duplicated the email and ...
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3answers
62 views

REST API Call Journey through Postman

I'm trying to make an API call through POSTMAN to trigger a journey, but when I doing that I am getting Error: 596 Service Not Found PostMan Call: Host: https://************.rest....
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1answer
12 views

Dynamic content within journey builder using Live Data

I'd like to use the Lookup function (Lookup(1,2,3,4,[5a,5b]...) ) within an email while in Journey builder to generate dynamic content. Is there a way to name the data extension (field '1' in the ...
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0answers
36 views

How to check if a field is populated? [closed]

Context: I'm trying to check whether an attribute inside a Data Extension has been populated or not. Question: Is there a way to check weather a date field has been populated repeatedly in SFMC ...
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1answer
47 views

Configure a MC Journey with decision splits evaluated against a field from SFDC

What is the best way to configure a MC Journey with decision splits evaluated against a field from SFDC? As the value of the field changes over time the decision split should evaluate against the ...
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2answers
22 views

Leads Getting Stuck in Marketing Cloud Journey

My leads keep getting stuck on this email in my journey, the leads enter into the journey fine and there is no personalisation in the email but they will not go past this stage. There is an error ...
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2answers
32 views

Journey builder, best practices in marketing cloud post journey completion

What are the best practices for a journey, post completion in marketing cloud. In marketing cloud, once a journey is complete i.e. all communications have been delivered, tracking is available and ...
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0answers
9 views

Renaming Data Extension that is linked in Population

What will happen if I rename a data extension and it's external key, that is used as population in Contact Builder? Will it affect the decision rules in the active journeys?
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1answer
25 views

Marketing Cloud Engagement Split Clicks

Unfortunately I haven't been able to resolve the issue using alias tags. Here is my syntax, and I still can't see this alias in my journey in my Engagement Split: <a href="%%=redirectTo(Concat('...
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0answers
13 views

Dynamic variables in Outbound SMS used in Journey Builder

I am trying to include the dynamic variables from the data extension in the outbound SMS in Journey Builder. But only the text part of the SMS are being displayed but not the dynamic part. Below is ...
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1answer
27 views

Journey Builder entry criteria - Is “No Re-entry” based on Subscriber Key?

When the setting "No Re-entry" is chosen, is this based on Subscriber Key? Meaning, if a subscriber with Subscriber Key "email@email.com" and Email Address "email@email.com" gets injected into the ...
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1answer
47 views

AMPscript Lookup works inside Email Studio - not Journey Builder

I'm having some issues with this AMPscript code and getting it to work properly within Journey Builder. First, here is the code I am working with (I've switched the field names to general names to ...
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1answer
26 views

Referencing DE Fields Not Working

I've got a triggered send which adds values to a data extension. the data extension then feeds into a journey which sends emails. each email has the following code: %%[ VAR @futureDate, @today, @...
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1answer
20 views

Journey Builder - Salesforce Data Event - have multiple fields in entry criteria but only fire on change of one field

I am building a Subscriber Welcome journey. The entry event is a Salesforce Data Event that looks at Contact in SF. When the Subscription Status picklist is set to Subscribed, it should fire the ...
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1answer
31 views

How to create triggered journey on custom object creation?

We've salesforce marketing cloud and sales cloud integration. We're using a custom object "Enquiry" (child object of Lead) in sales cloud. I want to create a journey, whenever a new Enquiry (custom ...
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1answer
29 views

Journey Builder Entry Data Extension

I have a standard Data Extension as the entry audience of the Journey. I would like that everytime the value of a specific text field changes - the Contact will be injected into the Journey. Is it ...
1
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1answer
37 views

Is there an easy way to export Journey Logic?

I am looking for a documentation about the latest journeys and decision splits that I need to share with a wider organization. Is there an easy way to export entry, exit and journey logic? Hoping ...
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0answers
28 views

Save input values from Custom Activity - Journey Builder

I am building a custom activity in journey builder. I am trying to save the values to update without losing my initial input. Once I hit save and reopen the custom activity, my inputs are reset to ...
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1answer
25 views

Ability to disable email sending on certain days (perhaps weekends) in Email Studio/Journey Builder?

Is there a way to disable sending emails on certain days of the week within Email Studio/Journey Builder? My use case is this: my client is a financial services client that does not want to send ...
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1answer
17 views

Why are contacts not passing an engagement split?

I have a journey where everyone is being sent an email followed by a wait and an engagement activity on some specific clicks. Only 60% are passing the engagement split. They are not in the wait and ...
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1answer
49 views

How to simulate triggered send

I don't have the developer resources, nor the technical know-how to do soap/rest api calls from our website to set up Marketing Cloud triggered sends (future state is to get these set up). In the ...
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0answers
42 views

Known issues w/ Journey Builder new Testing feature?

I've encountered a consistent issue with Journey Builder's new "Testing" feature. I can successfully run tests day in and day out so long as I don't specify "Send Test Messages" - instead, I choose "...
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0answers
11 views

Update date on wait activity by attribute in journey builder

I have a journey where I have set up a future date in contact data for the wait activity by attribute. Can I update the date in the contact data and make the user pass through the wait activity on the ...
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0answers
23 views

Adding Filters to Synchronized Data Extensions

I am trying to add a filter on a synchronized data extension to filter out case records which were opened in the last 30 days. I have a data/time field on the account which calculates the date & ...
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0answers
13 views

Accessing live data from triggered Data Extension in my Journey

My Journey uses a Data Extension that I've built using a query activity, this Data Extension is expected to populated a column mid way through the journey duration. I would like to know how I can ...
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0answers
30 views

Update Data Extension record using REST API - Journey Builder Custom Activity

I am looking to update a Data Extension record with the REST API. However, if the record does not exist, I do not want to create a new record. Is this possible? Does anyone know of a work around for ...
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1answer
38 views

Passing Entry Source DE External Key - Journey Builder Custom Activity

I am developing a custom activity for JB. Is it possible to pass the Entry Source->Data Extension->External Key into inArguments to be used by the backend server?
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0answers
20 views

Journey builder wait activity delay

In my journey, there is a wait by attribute. The wait interval is on ReviewDate (GMT Standard Time). But it leaves wait activity sometimes the next day, sometimes 2 days later, sometimes 5 days later. ...
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1answer
47 views

Email should not go on Weekend through journey builder

We have got a scenario where we need to restrict email sending on weekend through Journey Builder. Any suggestions Please. Thanks R
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1answer
37 views

Journey Builder re-entry

I just want to clarify the following: we are trying to create the journey which lasts exactly one month (1.11.18-30.11.18) which means basically 5 emails. We want to send an email to our subscribers ...
2
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1answer
35 views

Journey Builder Entry Setting

I got a funny scenario, where this hasn't happen to me in the past/previous version of Journey Builder and wanted to ask for your opinion or possible solution. I have an Entry DE that is populated ...
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1answer
30 views

Journey with re-entry criteria after 6 months

Is it possible to have an entry event and on top of that a 6 months wait before a user can re-enter? I know you can just do a wait of 6 months after you send the email (if journey only consists of ...
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0answers
31 views

Journey Builder

Is it possible to trigger a journey when i only have the record id in the data extension and that record id is also present in the CRM and i need to fetch the email address from CRM and trigger a ...
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1answer
44 views

Frequency Capping in Journey Builder

Is there a way I can cap the no. of emails sent out of a Journey? I don't want to send more than two emails to a subscriber from any journey.
2
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0answers
53 views

Getting Error while try to trigger API event in Journey From Landing pages using ssjs?

I'm working on to trigger API event in journey/Journey builder from landing pages. For now, I can able to get accessToken using clientId & clientSecret and then I tried to pass subscriberkey & ...
1
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1answer
60 views

Overwriting a data extension with new records - does it affect a currently running journey?

I've got three main data extensions. I have a query that segments subscribers and puts them into a separate data extension which is designated as the entry source for the journey. The journey has ...
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2answers
32 views

Requirements for Custom Journey Builder Activitity development

I'm tasked with planning the development of a custom journey builder activity and have some questions: Can Java be used as the back-end for the developed webservice that will live in Journey Buider? ...
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1answer
63 views

Trigger a journey on addition of a new row in Data Extension

I have a journey with Data Extension as its entry source. The journey contains an email right after the entry source. I get data into DE through an API call(to insert or update rows). My requirement ...
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0answers
25 views

Journey Builder Query

I am trying to use the query supported by Marketing Cloud that triggers Journey Builder Sends by Email across different versions, but the query doesn't seem to be working on my end. Here is the query:...
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1answer
36 views

Journey Builder: “Process all records” vs “New Records”

We have been using Journey Builder for about 3 years, and some of our existing Journeys are set up to use "Process All Records". However, I remember there used to be an option to "process new records" ...
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1answer
85 views

How to invoke API event entry source in Journey builder From Landing pages?

I need to invoke journey in journey builder while new data insert/updated in Data extension, each data entry - journey has to invoke immediately ? is that possible ? For that I tried with API event as ...
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1answer
57 views

Does Journey Builder evaluate Contact Data in Real Time?

I have created a journey for our registry members that contains eight email sends over the course of 8 months. Our registry members' statuses can change from "available" to "deleted/ineligible/...
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1answer
30 views

Compile member list of people who were sent to a specific Journey Builder activity

We have a number of decision splits in our journey. I am looking to build an audience list of everyone who exited after failing a specific decision split. I know each activity has a unique ID so ...
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2answers
22 views

Is it possible to rename the Event Definition Key for a Journey Builder Entry API

For the requirement of avoiding getting the third party to update the posts address to a new key, and continue using existing names (conveniently short and clear in where it's pointing to)... Has ...
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1answer
17 views

Impact of editing a DE on which a journey is running currently

I have a requirement where I need to add few columns to a Data Extension on which a journey is active and running at present with real customer data. I added few columns on a test DE and checked the ...