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Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust ...

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Journey Builder

Is it possible to trigger a journey when i only have the record id in the data extension and that record id is also present in the CRM and i need to fetch the email address from CRM and trigger a ...
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1answer
15 views

Frequency Capping in Journey Builder

Is there a way I can cap the no. of emails sent out of a Journey? I don't want to send more than two emails to a subscriber from any journey.
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28 views

Getting Error while try to trigger API event in Journey From Landing pages using ssjs?

I'm working on to trigger API event in journey/Journey builder from landing pages. For now, I can able to get accessToken using clientId & clientSecret and then I tried to pass subscriberkey & ...
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1answer
34 views

Overwriting a data extension with new records - does it affect a currently running journey?

I've got three main data extensions. I have a query that segments subscribers and puts them into a separate data extension which is designated as the entry source for the journey. The journey has ...
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2answers
26 views

Requirements for Custom Journey Builder Activitity development

I'm tasked with planning the development of a custom journey builder activity and have some questions: Can Java be used as the back-end for the developed webservice that will live in Journey Buider? ...
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1answer
32 views

Trigger a journey on addition of a new row in Data Extension

I have a journey with Data Extension as its entry source. The journey contains an email right after the entry source. I get data into DE through an API call(to insert or update rows). My requirement ...
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19 views

Journey Builder Query

I am trying to use the query supported by Marketing Cloud that triggers Journey Builder Sends by Email across different versions, but the query doesn't seem to be working on my end. Here is the query:...
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9 views

Is there is a way for me (no development experience) to create the Random splits DE and then use it in the same Journey to mimic the A/B split?

What I want to achieve: - create an Automated Journey and have a random split - 40%-List1, 40%-List2, 20%-List3 Control group in the Journey and - see and save the exact list of customer for each ...
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1answer
22 views

Journey Builder: “Process all records” vs “New Records”

We have been using Journey Builder for about 3 years, and some of our existing Journeys are set up to use "Process All Records". However, I remember there used to be an option to "process new records" ...
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1answer
27 views

How to invoke API event entry source in Journey builder From Landing pages?

I need to invoke journey in journey builder while new data insert/updated in Data extension, each data entry - journey has to invoke immediately ? is that possible ? For that I tried with API event as ...
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1answer
34 views

Does Journey Builder evaluate Contact Data in Real Time?

I have created a journey for our registry members that contains eight email sends over the course of 8 months. Our registry members' statuses can change from "available" to "deleted/ineligible/...
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26 views

Compile member list of people who were sent to a specific Journey Builder activity

We have a number of decision splits in our journey. I am looking to build an audience list of everyone who exited after failing a specific decision split. I know each activity has a unique ID so ...
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2answers
15 views

Is it possible to rename the Event Definition Key for a Journey Builder Entry API

For the requirement of avoiding getting the third party to update the posts address to a new key, and continue using existing names (conveniently short and clear in where it's pointing to)... Has ...
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1answer
16 views

Impact of editing a DE on which a journey is running currently

I have a requirement where I need to add few columns to a Data Extension on which a journey is active and running at present with real customer data. I added few columns on a test DE and checked the ...
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1answer
27 views

can I get a list of all customers who have not opened any emails for the past 3 months in SalesForce Marketing Cloud

May I ask if you have any ideas on how can I get or pull a list of people who have not opened any emails for the past 3 months?
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2answers
23 views

Journey Builder Re-Entry clarification

I have a data extension that uses a case as the primary key. Therefore, an email address of a subscriber can appear on multiple records of unique cases. In the SFMC documentation (https://help....
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Does a data extension entry event work with decision split?

So my question is much more complicated than the title says. Case: We want to build a journey which will populate everyone who meet the entry trigger already and for new records entering the journey. ...
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1answer
29 views

Journey Builder - Some questions about Data Extension Entry Source

I'm new in Marketing Cloud. It's my first time that i work with the Journey Builder. I read about the JB and learned to follow the steps when I like to work with a Data Extension like Entry Source in ...
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22 views

Next 7 days meetings displayed using Salesforce data in Journey Builder

I'm working with Salesforce CRM data and creating Journeys in Marketing cloud using Salesforce data as the Entry event. I'm also using Campaigns. I want to check the next 7 days' meetings for a user. ...
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1answer
20 views

Journey Builder specific sends based on Data Extension record

Is there a way to see which specific records had sends associated with them in Journey Builder? I have a journey which allows for re-entry's anytime based on cases a contact has submitted. I'd like ...
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1answer
29 views

Can't able to invoke journey in SFMC based on Data entry in Data extension?

Actually I have custom landing pages to insert/Update subscriber in shared data extension and having a journey to trigger an email depends on data entry in DE. For Now, Journey has shared DE as entry ...
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22 views

SFMC Journey Builder: Facebook Ad Audience activity not configuring properly

In a journey I'm building i want to push entries into two advertising audiences: 1) Google Audience and 2) Facebook Audience. The Google Audience activity is set up and seems to be fine. However, when ...
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1answer
32 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
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3answers
57 views

Exclusion Script for multiple Send Log variables in Journey Builder Email Send

Have a bit of a complex exclusion requirement and haven't been able to find a script that works. Background A contact submits a web form for a brochure on a model called 'Pear'. This enters them ...
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46 views

Journey Builder and Exit Criteria configuration

Fairly basic scenario. In Sales Cloud, a custom record is created or updated (boolean field equals TRUE) it will inject the related Contact to the Journey and that's that. This specific Journey allows ...
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19 views

Emails being queued in a Journey Builder

I built a very simple journey which had to deliver 1 email after a wait and an engagement split. The journey finished but all the contacts on that email were queued. The platform doesn't show a ...
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29 views

Journey Builder A/B test with winning criteria

It doesn't seem possible to do an A/B test that defines a "winning" email after a certain time period within Journey Builder. Does anyone have a work-around that they use?
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1answer
16 views

Data fields in Data sources but not a field in JourneyBuilder

I have added a new object and data from Salesforce to Marketing cloud in data sources and it has synced. When I go to create a new journey, the object is there but not the fields. Am I missing a step?
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1answer
44 views

SQL help on Data Views for _SENT table

In creating an audience for a Journey, I'm pulling everyone who already received one of our Welcome emails so they skip that step in the Journey. To do this, we've written the query below and it ...
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25 views

Journey Builder Hover-Over URL

I am developing a custom activity for a client that has requested a custom activity that creates a Marketing Campaign, adding individuals who come through the journey. Id like to display stats on ...
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1answer
20 views

How to create a transactional SMS that can used in journey builder

I'm using journey builder with an API entry event. I want to send an SMS account alert to subscribers, even if they have opted-out of SMS. Is there a way to mark SMS as transactional similar to how ...
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1answer
30 views

Cannot select a default email attribute in Journey Builder

I created a data extension from an ETL that pushes in contacts associated with a signup session on our platform. This data extension has a data relationship through the data designer. When I go to ...
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1answer
33 views

Emails Not Being Sent By Journey Builder Notification

Is there a way for the admin to be notified when a contact is not sent an email through journey builder? The contact is not sent the email because of some interaction within the journey but for some ...
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29 views

Journey Builder Custom Activity Id on Running Hover

Im developing a custom activity for Journey Builder that requires a hover over state showing stats that will come from my server. Because the hover over url needs to be defined in the config.json on ...
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1answer
33 views

Custom Activity in Journey Builder Slowing Down Performance

We are using a custom activity (Urban Airship integration) that sends push notifications to our customers. The Custom Activity is hosted on AWS. We are seeing a throughput of about 6-10 emails per ...
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1answer
21 views

When setting a Journey Builder Goal, what does “population” refer to?

In Journey Builder, when I want to set a goal for a journey, I can choose to target x "% of the population". The "term" population can be rather confusing though. For instance, there is also the ...
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15 views

Issue with contact update in journey builder

I want to know below scenario are possible or not ? Scenario:I have multi select picklist in salesforce org which contains value A, B , C, D. Marketing Cloud and Sales Cloud already connected All ...
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1answer
34 views

Help with updating record from marketing cloud to sales cloud

Is there a way to update the sales cloud record from marketing cloud to sales cloud ? So , I have a multiselect pick list in sales cloud contact object. I am using Sync DE to get all the data and ...
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2answers
74 views

Journey Builder Engagement split

How Engagement split work? If I select data extension into journey builder and send an email after that using engagement split with "Click" if yes then update the record with Salesforce data and if ...
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1answer
25 views

Need to update journey and send email accordingly

In sales cloud contact object i have a field called "Mailing Status" its a multiselect picklist which has one value called "First Sales order". Scenario - I want to create a journey builder in which ...
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1answer
136 views

Receiving email validation error 'HTML_Body - Substitution_String_Missing_DE_Field'

I have created a journey based on a data structure that we have set up on audience builder. It pulls through two fields into the email, one called forename and the second called login code. When I try ...
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1answer
47 views

How do I inject an Individual into a Marketing Cloud Journey?

I want to inject an 'Individual' from the Sales Cloud Individual Object into a Marketing Cloud Journey. Currently I can only seem to inject Users, Contacts or Leads. Does anybody know how to allow ...
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1answer
66 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
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47 views

Journey builder decision split doesn’t work with sfdc task

I am trying to evaluate a salesforce task from a journey that use has entry source opportunity - entry primary contact id. The journey creates a task of the opportunity is > than 5k and then after one ...
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0answers
63 views

Journey Builder Error - Binding Data Bound Member

I've been receiving this gem of an error message in Journey Builder for one use case: Failed - ExactTarget.InteractionStudio.Activities.EntryModes.ContactStatusActivity.Status: Error binding ...
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1answer
30 views

Using Journey Context data in email

Is there any way to retrieve a Journey's context data (definitionInstanceId, journeyId) using AMPscript, GTL or SSJS in an email ?
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2answers
54 views

Not able to filter all running journeys via Marketing cloud API

I am trying to view all journeys with Published status(if current version is draft then previous published version) but not able to do so as list of all journeys is returned. curl -X GET \ https://...
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0answers
10 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
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1answer
57 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
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1answer
24 views

Link DE in Contact Builder (Salesforce Marketing Cloud)

I am building a new journey where the entry source will be a contact object. I want to write back all journey activities for each record to a separate DE in Marketing Cloud. I know I will need to ...