Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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14 views

Person Account creation AND Campaign Member activity in journey, based on email only

In MC, I have created a DE and CloudPage with Smart Capture form, to collect email address and some other fields. This CloudPage is the entry/trigger for a journey. What I want to do with the journey, ...
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14 views

Repercussions of adding new field to journey entry data extension

I'd like to add a nullable field to a data extension that's used as an entry source for an active journey. I know this is possible, but what are the repercussions of adding the nullable field if the ...
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1answer
33 views

Configure Send Blackout Window for Mobile Messages

I want to configure a Send Blackout Window to prevent Mobile Messages to be sent at night. I use Journey Builder to send these Mobile Messages. While SF recommend to configure the Send Blackout ...
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16 views

Data extension name changes reflected in Attribute Group?

We made a change to the names of 2 data extensions that we have been using in a journey. Basically, from JourneyAudience_2019 --> JourneyAudience_2020, and Master_Data_2019 --> Master_Data_2020. The ...
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35 views

I wanted to have a detail about auto-suppression (HasOptedOutOfEmail in core/salesforce object value) prevents journey emails from being sent

I wanted to have a detail about auto-suppression (HasOptedOutOfEmail in core/salesforce object value) prevents journey emails from being sent out in marketing cloud. So, doest having the value of ...
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1answer
36 views

Contacts evaluated/accepted with “No Re-Entry” journey settings in Journey Builder

I have a quick question about the "No Re-Entry" journey settings in Journey Builder. I configured my journey with a DE as entry source and set a recurring schedule (daily basis). Journey Settings are ...
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23 views

Journey Builder email send errors

The entry source is a filtered data extension that is being refreshed every hour through Automation Studio for my Journey. After successful validation and activation, the journey email icon shows ...
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2answers
49 views

When to create new Journey instead of a new version of a Journey?

I have a Welcome journey running a long time, and for every update, I always created a new version of it. But now I figure out that it has 10 versions where at least half of those are stopped. So, I'm ...
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1answer
49 views

Salesforce Entry Data Object restrictions in Journey Builder

Is it possible to restrict Journey Builder to not have access to all Salesforce objects via the Entry data? Is it possible to have read only access to a Salesforce object in Entry data but prevent any ...
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1answer
36 views

Can't receive journey builder emails because error queue

I have a test Journey which contains a single email to send when triggered. I have triggered a number of records to go through this recently but they are stuck in the queue (5 in total), I've noticed ...
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35 views

Can two Update Contact activities in Journey Builder write data to the same row in a data extension?

The Update Contact activity has a limit of 5 fields that can be selected in the interface and updated in a data extension. To overcome this I tried to use two activities that insert/update a row and ...
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1answer
26 views

No email notifications received after creating a Task using Journey Builder

Task is created in Journey Builder via SFMC and pushed to salesforce as a task and expecting a mail to be sent to the Assigned User is what we're trying to achieve, and the email notification isn't ...
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39 views

Marketing Cloud Automation [closed]

I have a use case which needs send an email from marketing cloud and please help me with your ideas. Use Case: In Salesforce, I have a list of records on product object and contact has a lookup ...
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1answer
45 views

SMS Performance view dont showing the proper data

I have a journey with different versions from which I send an SMS using the SMS activity. Checking the SMS Performance tab to see the tracking it seems there is some discrepancy between the count I ...
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1answer
11 views

Does engagement split apply during wait period?

I am setting up a journey using engagement splits to determine what leads needs to have their statuses updated in Salesforce. It will not let me add an engagement split without a "Wait By" activity ...
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18 views

Journey Builder powered by Automation: Create lead in SFDC doesn't work

I have a Cloud page capturing Lead information from my website. On an hourly automation, I collect the latest enquiries (in the entry DE of Journey) and I create a LEAD in Salesforce, based on Journey ...
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1answer
33 views

Journey Builder Decision Split Using DE question

We have a journey using Salesforce Campaign Member object as the entry source. Some of the contacts entering the journey (based on the member status on entry) goes through a decision split after ...
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2answers
50 views

Is it possible to change automatically generated SMS name for SMS sent from the Journey Builder

For sms sent for JB, the name is generated in the format of "Content-Generated-Message-08015ffd-5a62-4490-b941-742af051ccae" which we want to change (we are ready to do it manually) to have more ...
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1answer
37 views

Journey Builder Exclusion script for data extensions

So I used the following script to exclude a DE from my journey send. ROWCOUNT(LOOKUPROWS("Exclusion_DATA_EXTENSION_NAME","EMAIL_ADDR_FIELD_NAME", EMAILADDR))>0 After adding in my find DE name and ...
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1answer
35 views

Leads aren't re-entering Journey, despite being updated

I'm using the REST API to send Leads to Salesforce. I have a Journey that reacts when new Leads get created or updated in Salesforce (i.e. Salesforce Data entry source). The only entry criteria is ...
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2answers
39 views

Delay in Journey Email Send outs by 1 day [closed]

There are three journeys running in the SFMC org, one is with date based event as entry source for birthday and other two are with same date based event as entry sources. All the journeys are ...
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2answers
45 views

Journey filter logic for decision split based on month range after birthdate (mm/dd/yyyy)

I am looking for help with an age based journey. The journey has a decision split that needs the proper filter logic using the birthdate (ex. 12/21/1983) field that includes the year. The entry source ...
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35 views

Journey Builder - Email Send Status is failed

I use Salesforce Data in all my Journeys and today I have realized that although in the tracking information there is no fail in History even though there are some failed emails. I have different ...
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1answer
39 views

Stop duplicate emails with different subscriber keys from entering a journey at different intervals

I have a journey that is triggered by an automation that runs hourly. At the moment, I have the issue that issue where a contact has the same email address but different subscriber key. As a result ...
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2answers
48 views

How can we eject subscribers mid-journey (in a currently active journey) where DE Field = “something”?

I'm trying to figure out if it's possible to eject certain subscribers mid-journey (in a currently active journey). I want to eject the subscribers where a certain data extension field equals "...
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12 views

One automation with 2 SQLs triggering 2 separate journeys [closed]

We want to design an automation in Automation Studio that would comprise 2 SQLs. Both queries will populate data into separate data extensions, which we would like to use in 2 separate journeys as ...
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1answer
51 views

Journey Builder is not pulling the correct data from data extension

I have a journey which is not pulling data from our data extension correctly. The data in the data extension is correct but the email that has been sent out has a previous value. I update the data ...
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40 views

How to send DE Data to Heroku in Journey Builder?

I hope you are understand my unclear question. As request by customer, We decide that We don't use Mobile Studio. So, We are send SMS,MMS,LMS Message using Custom Activity in Journey Builder. ...
2
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1answer
66 views

Journey, tracking subscribers in WAIT state

I have a question about Journeys, can I track subscribers that are in a state of WAIT inside a journey? I tried to track with Data View: Journey Activity but the column JourneyActivityObjectID is ...
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1answer
31 views

Not able to select default email address from Entry source for Date based Entry event in Journey Builder

I am using Date based Event as an entry source from my Journey Builder. In the journey settings, "Use email attribute from Entry Source" option is disabled. Is there a way I can use the email address ...
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43 views

Create new record in Journey Builder gives error that activity contains field mappings to an event which does not exist on canvas

We synced our Marketing Cloud with our Service cloud and today we tried to create a new object through journey builder. However, although our mappings are correct (checked 20 times already) we get ...
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1answer
27 views

Journey Builder: 1 email related to 2 subscriber keys

is it possible for Journey Builder to send 2 emails to one email address if 2 subscriber keys (in our case, Contact_Keys) are different but have the same email adress value?
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1answer
35 views

Can we use Data Binding attributes in decision splits in a journey?

As the title suggests, can we use Data Binding attributes in our decision splits? I have tried testing but all decision paths lead to Remainder because they don't match the criteria.
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1answer
48 views

Web collect: make the record enter a journey right away

I have a web collect form and I need the inserted data to enter a journey. I'm basically trying to replicate the smart capture entry event. The reason why I can't use a smart capture is that it ...
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36 views

How can we track the number of page visits and the link clicks in Cloud Pages?

I am looking for a solution to get the page views count and the link clicks from a Cloud Page. On the Activity tab of the Cloud Pages, we can see the page visits count.Are these stored in any System ...
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21 views

Marketing Cloud doing a dummy requests to our Custom Activity

We're experiencing an issue wherein Marketing cloud is doing multiple dummy requests to our Custom Activity. It's specifically doing a request to the root path of the application. Is this an expected ...
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1answer
50 views

MMS from SFMC Journey Builder

Is it possible to send MMS from Journey Builder. If yes, how can it be done since Journey Builder only allows one to create SMSs. Thanks.
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1answer
56 views

Controlling Journey Builder custom activity exit time based on DE update completion

We have developed a custom activity that returns the date and should populate DE/ This date is used in Wait by attribute activity which follows custom activity. The problem we face is that we receive ...
3
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1answer
42 views

Journey builder: what is “Email Attributes > Email Addresses”

Can anyone help me understand this mysterious concept! As we can see the below options within Use email attribute from Contacts I could NOT find this "Email Attributes > Email Addresses" neither in ...
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2answers
45 views

Data Extension used for Dynamic Content in Journey Builder

I have a simple email with a few Dynamic Content Blocks all of them based on the Data Extension 'A'. In a Journey, the entry source is the Data Extension 'B' (same structure, same fields than the ...
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1answer
31 views

Excluding specific email addresses from a journey

Our database has a lot of fake emails in there which we would prefer not to send to. I've begun to enter these, as well as other preventative addresses, into a data extension which I want to use to ...
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2answers
54 views

Is it possible to inject a contact into a Marketing cloud journey based on an event in SalesCloud?

Is it possible to inject a contact into a Marketing cloud journey based on an event in SalesCloud? Say I have an object in Sales-Cloud & when a new record is created I would like to enter this ...
2
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1answer
44 views

Custom Activity Data Binding with Salesforce Objects

We can't extract data from the incoming Salesforce Object in the Journey Builder to the Custom Activity we made. We have already followed the syntax that was instructed in your documentation -> https:/...
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2answers
108 views

Account Activity or Object Activity in Journey Builder has limits to update like Data Loader?

I have the Marketing Cloud Connector working fine and I have a little issue to start to use the Journey Builder to update the records in CRM. In first moment i want to udpate 1 million records to ...
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17 views

Update Dynamic Email content in a Journey

I am working on a Journey with the following specs: Journey Entry: all customers new and existing who are active and opted in Journey Duration: 61 days Email content: Dynamic content Number of Emails ...
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2answers
125 views

How to call an external API from SFMC journey builder?

I'm new to SFMC so would appreciate any help. Is there a way for SFMC to call an external API via the Journey Builder? We need to extend the Journey Builder so that in addition to mobile push ...
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2answers
112 views

Checking against Contact Data for related record updates

I have both SC and MC and I'm using Journey Builder (using Salesforce Data entry) to inject customers into a Journey. My data model is as follows: Person Account has many Orders (master-detail), and ...
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1answer
20 views

Use CRM field change to act as a trigger for a contact getting into a SFMC journey

I'll appreciate your help, We have already established MC connect to our client's CRM (SF Sales). In the CRM, we have an Object that is connected to a second object. We want that a certain change in ...
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2answers
47 views

Lookup attribute in journey builder

I have a journey which has Salesforce Data as an entry source. We could pass the preferred language of this person in this entry source but could I also retrieve it through the Synchronized data ...
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58 views

How to allow for both mobile push notifications and web app notifications in SFMC and synchronise?

I am looking at how my organisation can: Send push notifications to a mobile app Extend an existing web app (built in Drupal with some Node JS) to receive the same notifications as the mobile app (...