Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
21 views

How to add a data extensions field inside an SMS message content?

I am new to marketing cloud. Can anybody help me out with the mobile studio. I am having an synchronized data extension with a list of subscribers.I am going to send SMS to the list of subscribers ...
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28 views

Sending newsletters using Journey Builder

We have been using the Journey Builder in following way: First we create a Campaing on Sales Cloud, then we create a simple journey in Journey Builder (Campaign entry source and Email send activity) ...
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1answer
23 views

Managing Subscription Status of unsubs from in-flight journeys through Marketing cloud connect

I want to clarify on the methods that are available to manage unsubs of channel preference of contacts for journeys that are in-flight. I am currently on Multi org ent 2.0 MC connect and using SF ...
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1answer
38 views

Birthday Journey with Sql query in Automation

I have created a Journey with Automation for birthday. I have a data extension with birthday field, using which I have created an automation to include only the customer's having birthday's on the ...
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0answers
23 views

Convert Lead activity issue in JB

Journey ScreenshotOur MC org is integrated with a Sales Cloud org. I have attached Journey screenshots with client name blanked out. I have been trying all sorts of configuration options on the "...
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1answer
58 views

Add business days to a date - exclude saturday and sunday [on hold]

I have a variable called "BILL_ISSUE_DATE" and I would like to add 3 business days to this date. I need the new date for a "Wait by Attribute" in the journey. So lets say BILL_ISSUE_DATE = November ...
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30 views

Scenario based Email Sends [on hold]

I want to send emails using Triggered Automation. But there are below condition. 1. Email Send date is 17th of Every month. 2. Send excludes Fri, Sat, Sun & Mon. 3. If 17th falls on excluded days, ...
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1answer
29 views

AMPSCRIPT to get Value in JourneyData

I have an issue in ampscript to get value in journeyData to Send an SMS. This is my ampscript to check if that field in journeyData has value or not if empty(sObject:field) then set @field = "...
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1answer
25 views

Use of data extension fields dynamically inside a SMS content [closed]

Can we use a data extension fields dynamically inside a SMS content in marketing cloud. Any help would be appreciated.
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1answer
23 views

Based on the SMS response will I be able to send an email through journey builder

I am trying to send an sms to a list of subscribers in a data extension through journey builder.I have added the DE as the entry source in the journey builder. Then I have created a SMS activity . ...
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24 views

message: 'jwt malformed' in Custom Activity in Journey builder

I am trying to build a Custom activity for journey builder. I was using the great tutorial by Markus Slabina Salesforce Marketing Cloud - Service Cloud Custom Split Activity as a start. The activity ...
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47 views

Marketing cloud - Amp script dynamic values cloud pages [closed]

I have 24 campaign statuses in SF CRM when an email is sent to customer through Journey builder status being set on campaign member as 1 email sent and when the same person responds to our email we ...
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29 views

Create a new list based on the Email sent from journey builder [closed]

We have a sales cloud integrated with marketing cloud. In the marketing cloud we have a data extension with a list of subscribers.We gonna send a mail to the subscribers through journey builder.We ...
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0answers
27 views

SFMC visual automated report

I'm wondering if it is possible to create and schedule Journey Reports that will deliver: A: Visual feedback of the journey, similar with the map we see when we click on the journey name to see the ...
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1answer
40 views

Marketing Cloud - Pass Date/Timestamp to Custom SF Field with Journey Object Activity

I'm hoping to be able to create a custom field in Salesforce, and update that field using the Journey Builder 'Object Activity'. Ideally, at the end of a Journey, the Object Activity would pass a ...
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1answer
37 views

Journey Builder - Decision Split possibility

At the beginning of my journey, if the contact has a phone number, I create a case (that will be sent to customer care). 2 days after, I'd like to check the status of that specific case and if it's in ...
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1answer
59 views

Does anyone know what is the MAXIMUM number of versions that I can create in Journey Builder?

Upon working on a frequently changing customer requirement I got this strange question!... I even tried to find on official help website and could NOT find an answer.
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2answers
90 views

SFMC - Journey Builder - custom activity

I have written a custom activity to extract data from my DE and send sms through a third party sms vendor. Here is the snippet from config.json "arguments": { "execute": { "inArguments": [...
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2answers
35 views

How to prevent a subscriber from entering multiple journeys at the same time in Journey Builder?

We have multiple journeys built using journey builder in our SFMC instance. We are trying to enforce a new business rule which should prevent the same subscriber from entering multiple journeys at the ...
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0answers
43 views

Error in Journey Builder: Limit exceeded

I get an error in Journey Builder: Limit exceeded. We are using SC data. Connector is the latest version, number of active flows is one. Any ideas what can cause this?
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1answer
42 views

Delete records from a Data Extension created by Journey on the basis of date

I have a journey in which entry criteria is Salesforce Data. Whenever a contact enters into a journey, the journey puts its details into a DE(created by the journey itself). I want to write automation ...
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1answer
41 views

Salesforce Events Vs Data Extensions as a Entry source in journey builder

We have two systems in place i.e. Salesforce and Marketing cloud where Salesforce has all the master data sharing with MC through connector. Now while building the journeys, I am thinking to use the ...
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1answer
30 views

“Use email attribute from Contacts” - Can't choose non-system email

I have a Data Extension with an EmailAddress field connected directly to Contacts via an Attribute Group. This is the main way I am inserting email addresses into SFMC. I do not currently have a way ...
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1answer
23 views

Merged Records in SFDC CRM (Leads, Contacts, Accounts, etc.) & Impact on Salesforce Data Entry Event in Journey Builder

Does someone know what happens in Journey Builder when records are merged in SFDC CRM for journeys that have Salesforce Data Entry events and entry criteria that are made of a data field update action?...
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0answers
48 views

claimrow() is claiming two rows for each subscriber when used in a journey

This one has me stumped. I have the following AMPScript in an email: %%[ var @em, @couponRow, @couponCode if _messagecontext == "PREVIEW" then set @couponCode = "XX TEST XX" else set @...
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0answers
47 views

How do I get return value (success or fail) when executing custom activities

I'm currently working custom activities on Journey Builder - however, I had troubles with getting response values after execution is done. [Expected] 1. Journey Activates 2. Execute custom activity 3....
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1answer
43 views

Marketing Cloud Default Attribute Model vs Custom Attribute data model [closed]

We at or client modifying the way of working in MC connected with Service Cloud. Instead of using import activities now we are planning to use SQL queries that extract the data from synchronized DE. ...
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0answers
16 views

Journey Builder Ad Audience - behaviour and issues

I am doing some testing of the Ad Audience activity in Journey Builder. I'm hoping someone can confirm/clarify some behaviour for me. Cannot Select Existing Audience When configuring the activity, ...
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1answer
29 views

Journey entry on Opportunity Contact Role

In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction ...
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1answer
24 views

Journey Builder Ad Audience - Do new contacts get added to Facebook audience straight away?

We are getting started with Advertising Studio. We are looking at using the Ad Audience activity in Journey Builder. I understand that Ad Studio will refresh an audience once per day at most. And I ...
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1answer
43 views

Email Send Status is Failed when used in Journey Builder

I have created a journey whose entry source is Salesforce Data. When I create a contact record in salesforce it triggers the journey. The contact is meeting the criteria but when it goes to the Email ...
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0answers
36 views

Journey Builder in-journey data evaluation

We'd love to set up some self-monitoring for journeys that run on automation over the weekends so we don't have to log in and monitor all the time. My idea is to have include ourselves in each DE, ...
3
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1answer
30 views

How to use Journey Data to personalize Email when using Salesforce Entry Data

I want to create an Email which contains the first name of the person to whom the mail is sent. I am using the journey builder through which I am sending the mails and my entry source is Salesforce ...
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1answer
27 views

Connect Multiple Journey to a Single Automation in a batch process

I'd like to know if it is possible to connect more than one journey within a single automation. The Automation studio receives a large amount of data on a regular basis and sends it to different ...
2
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0answers
39 views

REST API Calls Consumption in Marketing Cloud [duplicate]

If 1 million records are pushed into a data extension via REST API, does this count as 1 call or would it consume many calls?
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0answers
33 views

Personalised data in email links sent from a Journey

I'm building a custom activity and up to this point the process has been fantastic but I've hit a road block where, when an email has been sent from a Journey activity the only personalised data MC ...
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1answer
48 views

Query to compare branches of a journey after a percentage split

I ran a journey where I used a decision split to separate the audience into 4 branches and then sent each branch the same series of emails with varying wait times in between sends. Now I want to ...
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2answers
45 views

How to know total Technical and Unknow Bounce from Journey Builder E-mail's

I noticed that the report from Analytics Builder does not have this field. Is there a way to know this with SQL? Only the report "Journey Builder Email Send Summary" shows me is the Soft, Hard and ...
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1answer
40 views

A/B testing in Journey Builder

We would like to use A/B testing in Journey Builder. I saw there was no such option out-of-the-box, but is there a workaround? When I say "A/B Testing", I don't mean just having a random split to ...
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1answer
61 views

A Data Extension for Journey logs in addition to the Entry Point

I am a Journey Builder newbie and I have noticed that the Test module of the tool is not completely reliable. Moreover, the History tab of the journey does not give a coherent view of the journey. ...
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1answer
48 views

Marketing Cloud - SQL Group By returning all rows

I am trying to create a query to return only the last date of a set of records. The process is: A task is created in Salesforce and triggers a journey. In the task, agents can choose to send an SMS ...
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3answers
83 views

Journey rejected contacts

I have a list of rejected contacts in one of my running journeys. I see the status is 'Failed' but I need to know why. I ran the preview of the email for those contacts and worked well so I don't ...
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0answers
20 views

Journey Builder Entry Source Definition Disappears

I'm increasingly experiencing a spontaneous situation when I am building a complex journey in Journey Builder, that the entry source definition (the green icon, top left), in my case a data extension, ...
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1answer
30 views

Marketing Cloud: Using Publications Lists to Update Salesforce Contact

I am leveraging Publication Lists in Marketing Cloud to manage unsubs from unique Business Units so that a contact can choose to unsubscribe from one business unit but not all. I also need this to be ...
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2answers
58 views

Journey Builder Immediate Data Extension Evaluation

I have a Data Extension with Customer Data that is being updated by external services constantly (via the SFMC API). This Customer DE contains all necessary Subscriber fields including SubscriberKey (...
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1answer
48 views

Subscriber record not inserted when using Contact as Email Source in Journey

I have MC and SC connected using the MC Connector App, using the "Salesforce Data" entry, I inserted newly inserted Contacts straight into my Journey. I've noticed when I set the Default Address (in ...
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0answers
29 views

SurveyInvitation object: how to use survey invitation in Journey Builder?

We are trying to use Salesforce Surveys within a Journey builder. We enabled and created a survey through salesforce survey, but we don't get how such survey should be sent via journey builder. We ...
4
votes
1answer
78 views

Journey builder email send activity exclusion script issue

I am trying to use an exclusion script in an email send activity to inject data to a data extension. I have no intention of sending the email. I have tried with both upsertDE() (the email send ...
0
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1answer
24 views

Entry source criteria not working

I have the following criteria on my entry source in a journey: CRITERIA CampaignMember:ContactId WASSET AND CampaignMember:Status CONTAINS Responded OR CampaignMember:Status CONTAINS Received The ...
0
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1answer
32 views

How to handle contacts email addresses that change midfligh in a Journey? [duplicate]

We have a journey which lasts 6 months, we have noticed some customers during that time update their email addresses. When this happens they continue to receive comms to their old email address. How ...