Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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Marketing Cloud data views for Journeys that do not send emails

Background My customer would like to create non-sending journey to get a better sense of the data coming into a journey, and decision logic we plan to use. We are experiencing lots of bad/dirty data, ...
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Managing Leads and Contacts from CRM in the Marketing Cloud

I am not the first come across this situation, there does not seem to be any SFMC best practice, so i am looking for some ideas. New instance set up. We are using the Marketing Cloud connector to ...
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Random Split takes out some audience members

I put 3100 people into a journey audience. The first step is a 50/50 random split. There seems to be some kind of a filter wich I can´t see, because there arrive only 2599. Has somebody an idea? Stay ...
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31 views

Clear Data Extension from Automation - Marketing Cloud

I have created automation with the following attributes: file drop Import the data to DE from the CSV file (Which I have dropped on FTP client) Send Email activity (Sends the email to that person ...
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29 views

Journey Builder - journey settings

Based on who clicks a certain element in a mail, I'd like to add these subscribers to a journey. So, I have the following in place: This query populates a data extension hourly (on the full hour) ...
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Journey Builder - Date outArgument from custom activity failing in Decision Split activity

Here is my scenario, I've created a custom journey builder activity that returns a date as one of its outArguments. Within the journey I've placed a Decision Split activity following my custom ...
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Importing/Overwriting a DE that is part of a journey which is triggered by a new campaign member in SF

I have a welcome journey that is triggered by a new campaign member in SF (via connector). The DE that is created as part of the journey does not have a primary key value (though it probably should). ...
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What is the best way to catch up a Welcome Journey (based on SF Campaign) after the recent outage?

Question: After the downtime yesterday, I have to catch up my welcome journey records/emails that did not go out during the outage. My welcome journeys are initiated by a new campaign member in SF. ...
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Need Guidance on Marketing Cloud Sync and Journey Builder Set up

I need some Architecture / Data Modeling help in regards to Journey builder and the CRM   I am brining new Customers into the SFMC via a Salesforce Data Event in Journey Builder, for a welcome journey....
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43 views

Mobile Phone Number format in Journey Builder

Was wondering if phone number format matters for Marketing Cloud Journey Builder? I did a test where I put my mobile number and inside the data extension I had data type phone. My number was just ...
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24 views

Return Path tracking for Single Sends in Journey Builder

I know that Journey Builder sends are not tracked automatically in Return Path, just as triggered sends. We now solve this with an automation that periodically sends the mail to the Return Path ...
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37 views

Low open rate of Email despite good IP Warming response & good open rates in the initial months

Problem statement: Open rates for a new customer via Journey builder tool has gone down after a good start for the initial 2 months and it needs to be rectified. This campaign is for good/reliable ...
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32 views

_dataSourceName for SMS activity in journey builder?

I'm trying to create a SMS activity in Journey Builder and use the entry source (data extension) name in the ampscript. Is this even possible? This is the ampscript %%[ set @dataSourceName = ...
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Error 596 when firing Journey Builder API Event

Writing PHP code for Salesforce Marketing cloud. Below are the steps I followed: Created an API Event. Created a journey using above event. Generated access token using /v2/token Then using below ...
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What is the significance of “eventInstanceId” that is provided in response of “Fires the entry event that initiates the journey.”

What is the significance of "eventInstanceId" that is provided in response of "Fires the entry event that initiates the journey." Is there any possible way to find the status of the records entered ...
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32 views

How to reference the JSON payload in Journey Builder?

Building a journey with an API entry event - cannot find any documentation on how to extract the data elements in the REST API Json payload (that's sent under the Data: attribute). Using this ...
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30 views

1 to many relationship in Data model — > Journey Builder decision split not working as expected . Workaround?

as i found out here: Use case 1 to many relationship in Contact Builder If Data extensions are linked in Contact Builder via one to many relationship it is not possible to use the DE in a Decision ...
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27 views

Journey Data connected to other Data Extension

We are using an API Entry Event that populates information into a Data extension called Purchase to trigger a first purchase journey. The Purchase DE contains just the basic purchase information and ...
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26 views

Transactonal Email Trigger vs Journey Builder vs Transactional API [closed]

My team is in the process of moving over all email activity and setup from 1.0 to 2.0 and one of the main differences is the use of Journey Builder. We currently have live Purchase Data flowing ...
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16 views

Get list of unique emails from a single journey send

I remember in email studio i was able to download a list of emails for unique opens and clicks but I understand that it is now "old" and that the new reports tool is contacts-analytics builder. Am ...
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29 views

Do I need Multi-org enabled to use SF data entry in journey builder for a Child BU?

We are trying to set up an SF data entry in Journey Builder for a child BU. It works in the parent BU which means it is nothing to do with the connection but not for the Child Bu. We are getting the ...
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1answer
47 views

Journey Builder API Event

I am using API event as a journey source in journey. I am firing this api from apex trigger on creation/updation of records. Below is the API: Post: https://<subdomain>/interaction/v1/events ...
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21 views

Salesforce Control v's Treatment

I would like to know if / how I can apply a control cell in Salesforce Marketing Cloud and have it log to a contact history as a control? I know that I can create a split e.g. 10/90 and delivery my ...
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56 views

SFMC Journey Builder Custom Activity - How to read data from DE Data

I'm very new to SFMC and I'm building custom activity in the journey builder, I facing issues in reading the data from data extension. My goal is to read de data to execute API. So, I've performed the ...
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27 views

Using API Event in Journey Builder with Custom CloudPage Form

We designed a cloudpage with a simple form (bootstrap CSS utilized) that has 2 'textarea' types of fields (so, basically, free comment areas). Since this survey will be sent to our subscribers ...
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52 views

Capture SMS response on Journey Builder

I'm trying to create a Journey that uses a SMS response as criteria to go to the next step. At my Journey, I will send a message to my customer like this: "Do you have any problem with your last ...
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35 views

Sender Profiles not selectable in Journey Builder

Can you please let me know how to mark sender address as sendable? I have created new sender profile with new from address and it is verified already.
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42 views

Forcing Push Message send to a specific Device ID in Journey Builder

After registering a push device in the All Contact List, a random GUID is assigned to the contact created for the device. And when a ContactKey is assigned to that Device ID, it gets assigned to a new ...
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85 views

journey exclusion

Summary I want to exclude some customers, who bought an event ticket, from a product review journey using a decision split at the beginning of the journey. The condition that I use is "...
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Marketing Cloud - Journey Builder/Communities - Welcome Email - Registration URL

I would like to utilise Marketing Cloud and it's journey builder to send the Welcome Email to new community users with the registration link. Salesforce provides this link in email templates via {!...
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1answer
31 views

Journey logic check

I have a subscription program and I've created a campaign in two stages, 2 weeks prior to expiry, and 1 day after expiry of the subscription. I have an automation that pulls the customers every day ...
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28 views

Journey Activation - No longer creates an automation?

When activating a new Journey with a schedule type of 'Run Now' or 'Recurring' the system used to automatically create an automation with the Journey. The automation name was the Journey name with a ...
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21 views

Using value of the send-DE as value for update contact in Journey Builder [duplicate]

I want to write a value of the Send Data Extension into a further DE to log certain values by using the update contact function in the journey builder. Is there a possibilty?
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33 views

Journey Builder re-entry, versions

I have the following set-up Journey entry point is a Data Extension Records are added to the DE on a daily basis through an automation Contact Evaluation = The journey will evaluate all new records ...
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1answer
36 views

STO for Time sensitive Campaigns?

How would Send Time Optimization work in Time sensitive case? If the offer is applicable only for 2 hours then STO will not work. Please correct if my understanding is wrong. Also STO campaign ...
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17 views

Can I trigger a journey from an automation?

I think I know the answer to this, but I have an automation that runs daily and sends an email. In this email the user can click on a certain link and if they do I want to trigger an email to send a ...
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32 views

Journey Builder delay record evalutaion

I'm looking to see if it's possible to delay salesforce data entry records for being evaluated? Our salesforce instance creates cases and then holds them in queue while another process runs to ...
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2answers
55 views

Changing content while a journey is active

If a journey is active, and I change the name of the data extension, email, move an email or rename the journey, will it impact the running journey?
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31 views

Using Salesforce Contact ID as Marketing Cloud Subscriber Key - what are the consequences?

Context - this is an entirely new setup with Service Cloud and Marketing Cloud. I understand that we'll need to use the Salesforce Contact ID as our Marketing Cloud Subscriber Key in order to deliver ...
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37 views

Sending a journey email to a separate address, waiting a fixed amount of time, then sending to contact

I have a journey on Marketing Cloud where there are 7 different endpoints for the contact to reach, and each endpoint has a different email required. What I'm trying to achieve at each endpoint is: ...
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66 views

Marketing Cloud Journey with short wait times and use of synchronized data extensions

Background: I have Journey based on Salesforce Data Event (Contact object) I expect that the entering Contact will have some field populated within 15 minutes which I want to check in decision split ...
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1answer
29 views

Data Filter in Journey Builder only only goes until 2015

I tried to put a Decision Split where i wanted to create flows to olders people in my Data Extension. I noticed that there is no year less than 2015. Is only in my ORG? is there any way to get rid of ...
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1answer
30 views

Sending email to Salesforce Community User through Marketing Cloud

I am trying to send email to Community Users whenever they are created or updated. I don't want to use Community (available in salesforce data source) since I can't add entry criteria there. In my ...
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1answer
43 views

Can't view Custom Activity in Journey Builder, but others can

Client has a Custom Activity in Journey Builder... when I open the Journey I see "Unknown Custom Activity" and I cannot open the activity or see any details. When the client logs in, they can see it ...
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1answer
56 views

JourneyBuilder: Unsubscribe Decision Split

What i am trying to achieve is an unsubscribe decision split that checks if a customer is unsubscribed directly against the global subscriber status. Since i only can link dataextensions to the data ...
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36 views

SFMC Custom Activity - Authenticated Headers JSON

I am currently trying to post the following JSON through a custom activity that fires a REST API to an end-point, however I have been provided an api key to include in the header to be able to ...
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1answer
31 views

How does SFMC Journey Builder handle Lead to Contact conversions that happen in Sales Cloud?

My team wants to trigger a nurture journey in SFMC Journey Builder when SFDC Leads/Contacts fill out a web form. If the web visitor is net new to our company it will get created as a SFDC Lead in SFDC ...
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1answer
62 views

Sales Cloud to Marketing Cloud Phone number formatting [closed]

If Sales Cloud is set to accept 10 digit phone numbers and marketing cloud requires an 11 digit phone number (incl. 1) in the US. What is the fix for making sure your journey gets the data in the ...
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71 views

SFMC custom activity error: Contacts not pushed through Custom Flow Activity

We are building a custom JB activity that does a Lookup for the branchResult of all the users in a Data Extension from an External JSON object and push the contacts based on the response. We have ...
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1answer
53 views

GA360 - SFMC integration - leveraging activity/subscriber ID in GA360

Using the GA360 integration with Journey Builder, the system passes through, among other attributes, sfmc_id (to map to Subscriber ID and identify contacts) and activity_id (to map to the specific ...

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