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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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Is it possible to send a customer to the beginning of the journey?

I've an email activity and an bounce engagement activity on a journey. On the "no" path for the bounce, I've a decision split to check the stage of an opportunity and, in one of those stages,...
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What would be suitable entry source for my journey?

Problem Statement: I have to inject records into the journey whenever a customer's status is upgraded to higher from lower. We have a three-status record. Priority Status 1 Silver 2 ...
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Implementing collect.js code on two different commerce sites to collect abandoned cart data into 1 business unit with 2 brands

We have 2 separate retail brands set up in 1 SFMC business unit through which we send all journeys. Now we are implementing abandoned cart journey for these 2 brands using journey builder behavioral ...
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Duplicate API Calls on HTTPPost

We have added an API call to one of our emails, when activated in journey builder we are seeing the same contact hit the same API twice, sometimes three times ~85% of the time. Here is the JS we are ...
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How to query records of children with ages above 2yrs (there will be 2 dob columns).. Dob will be in years [closed]

Eg DOB1 2019 DOB2 2017 I have used the query Where Dob > dateadd(year, - 2,getdate()) But it's not working properly
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How to check on Journey Builder if a new opportunity was created?

At a some point of my journey, I've to check if a new opportunity was created in the last couple of days. How can I do that? Usually, I would use a Salesforce Data as an entry source, but this ...
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How do I read from .env in customActivity?

I'm trying to create a customActivity in Journey Builder. I need to read some data from .env file but process.env.MYVAR is not being read because process is not found. I'm using a NodeJS app and I can ...
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Guidance on using validation endpoint of salesforce journey builder custom activity

We are building an SFMC journey builder custom activity where configuration includes 3 screens in a wizard-like structure (Back / Next / Finish). On each screen, we would like to validate the ...
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Exclusion script for Journey Builder send

I have two emails with identical content - one is used in one journey, the other in a second journey. However, I want to be sure that if a person happens to enter both journeys within a short ...
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Ad Studio Audience Size Minumim?

We are wanting to serve truly 1 to 1 social and search ads. I wasn't sure if it would be possible to do that via Ad Studio or Journey Builder. Are there minimum audience size requirements to load ...
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how to use child standard object data in the personalized mail while your journey salesforce data entry event is on parent object

I am creating a journey for which the entry event is a salesforce data event on a contact object. But I have to use child object field data in the mail to personalize the mail. For example Parent ...
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Data Extension Entry Source Filter Doesn't Work

Journey is having a super simple filter i.e.CREATED_DTE is not null. Somehow the journey doesn't admit any record. EMAIL_ADDR_TXT relates to subscriber on Subscriber key. Any thought/help is ...
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API Interactions not being entered into Journey

I am using the Journey Builder's "Fire Entry Event" REST API to enter contacts into my Journey in Marketing Cloud. When firing the event using a payload similar to this: { "...
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Journey validation error - Scheduling automation unsuccessful: Add a start date that's in the future

For this journey, this is the version 7. When I tried to change the scheduling type from "Run Once" to "Run daily for 3 times", although I set the datetime to future datetime (12....
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Does journey builder support emails with default commercial and transactional emails?

We have created a journey canvas that includes emails Email 1 - Default Commercial Email 2 - Default Transactional Email 3 - Default Commercial Email 4 - Default Transactional Email 5 - Default ...
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Salesforce Marketing Cloud JB Split based on date - specific time

I have a salesforce campaign entry event. I want to build a journey builder split based on a date/time field. However, it seems that the Journey Builder split activity based on date only recognizes ...
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How can I add a query activity on a running automation to start a new journey?

I am new at Marketing Cloud, so I am sorry if this is a silly question but I could use some help. I have an automation running with a query activity to combine different objects and populate a Data ...
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Search Journey based on salesforce object as entry source or entry data field?

Is there a way to find out which journeys using a specific salesforce object as entry source or search them based on entry data field? I tried to search journey through this API GET /interaction/v1/...
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How to get contact fields in custom activity

I am new to the salesforce and I have created a custom activity(REST). In my config.json file > arguments.execute.inArguments, I want to get my contact fields. I have following code: { "...
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InsertDE not working in email ampscript and block the preview

we have an eamil that use a conbination of a JSON and Data Ext. to personalize it, right now we need to insert into a data ext, a date that come from the JSON file, and the date that the user recieve ...
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Is it possible to gather the percent of who gets each email from a random split and put in a DE? [closed]

Right now I am trying to create a report that gathers as much info i can get from journeys and would like to know if its possible to do it with the percent of random splits. We have been using the ...
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Restrict duplicate entry in Journey Builder when there is a multiple order updates in trigger

We have scenario that, we are using Trigger Data extension in journey builder as entry source. Was planned to avoid duplicates. further we came to know that there multiple orders so using journey ...
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extract Journey Builder stopped date

I have a question with Journey Builder . I'm trying to stack a log regarding the journey and I realized there aren't any reference about how to extract the "journey stopped date". I'm ...
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Retrieving the object ID that trigger journey builder entry event by Ampscript

I created a journey with Salesforce data as entry source. The Salesforce data is based on new opportunity object creation and account is the entity who got injected to the journey. How to write an ...
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How to see contacts number per Journey

Is there a possibility to see and do a report based on the number of contacts that are on a journey? I have 4 journeys in which contacts enter and exit on a daily basis. Cheers Mihai
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When does mc api rest for journey respond with "The contact status should be Active"

We are getting the error HTTP/1.1 400 { "message": "The contact status should be Active.", "errorcode": 30000, "documentation": "" } when ...
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Running a script on row update or addition in marketing cloud

I have a DE in marketing cloud which has fields for marketing permission.The permission should be sent to an external database using an api whenever a new row is added or updated.I have to use server ...
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Marketing Cloud API error: "Empty or Incorrect Authorization Token" thrown when correct access token is supplied

While this appears to be a straightforward, descriptive error message, I think there may be more to it... The context: I am attempting to fire an entry event for a journey using the interaction/v1/...
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2 version on the the journey, the second doesn't send nothing

hey all and thanks you for at least trying to help. I'm new to SLMC and i have a problem i have a journey with email that invite people to event. i wanted to send the same email again, so i create a ...
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Personnalisation string error when validating email [closed]

I am struggling with an error that appears when I try to validate the email on my journey. Indeed, I keep have this error It seems that something is wrong with my HTML and I do not understand what. I ...
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Journey Builder || Object Activity || Save generated SFID

I am using Journey Builder's Object Activity to create a record. I am aware that when a record is successfully created, we can get the ID of the new record using the HEALTH option as below, But I ...
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How long does Journey Builder track aggregate data on a journey?

My organization is in the midst of implementing Marketing Cloud and in Journey Builder we have built some journeys which are multi-year in length. Recently a consultant told us that a journey only ...
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Update Contact Activity Summary Journey Builder Data View

I would like to check with you all if there is a way to get the Contact ID of the Update Contact Acitivty Summary in Journey Builder throug a query. Contacts are updated based on the email address ...
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SFMC - How to trigger an email based on email form submit

I am trying to build the following journey. I have a landing page (w/ smart capture form) that captures the customer's information. After they submit their information, an email is automatically ...
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How to create journey exit timestamp in SQL Query [duplicate]

I would like to write a query that populates an "exit_journey_date" field for a data extension in Marketing Cloud. I would like this query to run via Automation Studio, so that even though ...
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Marketing Cloud Journey 'Hard Error' to Same Contact Key

I've encountered a 'Hard Error' without any further details. The journey takes in new records from the Data Extension, and then sends out the email to the Contact associated with it. In this scenario, ...
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Retrieve fields from dynamic data extention in Custom activity?

I am having little issue : in my js script I am trying to push some data dynamically : /** * Save settings */ function save() { //if($form.valid()) { payload['metaData'].isConfigured = ...
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Send email from a Journey when record data was changed

I have a Data Extension that has multiple boolean fields. Records get into this Data Extension through api requests, and the data in them can also change through api requests. If the first field is ...
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Exclusion script syntax in Journey Builder

I am using below exclusion script in journey, (TreatAsContent(ContentBlockByKey("12345")) > 0) Will this lead to an error because of the '(' used in the starting? I have already ...
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Marketing Cloud Journey Builder Split

I have a journey that sends email after a decision split. Some of the contacts fail but where can you view a list of contacts failing at the first decision? (not bounced just not meeting criteria) ...
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1 answer
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When to use evaluate new records vs evaluate all records use case in Journey builder

Could anyone explain when should we go with evaluate new records vs evaluate all records through a use case. Its bit difficult to understand the statement given in journey builder setup . So if ...
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2 votes
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Mobile App Event not triggering Journey

We have enabled mobile app events in our salesforce instance. We have followed all the required procedures to setup the events, creating and uploading a csv file, etc as shown below. Then we created a ...
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Marketing cloud journey entry criteria not working

I'm using an "Action and Related Records" record-trigger flow (create) to update "MC_User_Journey" field. Based on that value I have created Entry criteria in the journey in my ...
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If you bcc yourself to a campaign with over 500k audience in Journey Builder would I receive 500k emails?

If I wanted to bcc my email to a journey would I essentially get a copy of every email I sent in the journey relating to that email I bcc'd? For example, would I receive 500,000 emails if I bcc: my ...
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Is there a way to create a utility to retrieve Data Extensions associated in Journeys

I have taken over an up and running account with no visible mapping of Data Extensions with Automations or Journeys, is there a way using SSJS I can retrieve the information and there by associate a ...
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How to get payload from REST API Journey into Email

The REST payload for a journey has the ContactKey and EventDefinitionKey but also a event_id, firstname and other fields (defined in the journey data extension). The journey allows for re-entry ...
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Is it correct to put STO right before each email in the journey?

STO uses a Machine learning algorithm to decide what time is a perfect send time for each contact that enters the journey, hence increasing the open rate for each email. So my question is, is it ...
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1 vote
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Deep links handling of Marketing Cloud SDK in React Native

SMC SDK for React Native: https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk I'm trying to use deep links with in-app messages but I'm not getting them to work. After ...
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1 answer
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Can I update a block in a running journey/trigger?

Am I able to update a content block that is called on using contentBlockByID("#") without pausing the journey or trigger? Will the changes be reflected without pausing it?
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I want to suppress a DE from a journey send. I added the exclusion script for it, but it returned an error

Exclusion DE Name: "chicago_Resilience_Series_Email_21_13122_27502_Suppression" Email Address field name: EmailAddress Script I added: ROWCOUNT (LOOKUPROWS ('...
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