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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
31 views

In SF Marketing Cloud Journey Builder - can email send times be scheduled?

Is it possible to time the initial deployment of an email in Journey Builder? Will the journey kick off with the delivery of the data set or will there be a wait time? I understand that the ...
1
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1answer
22 views

How is the data accessed in marketing cloud custom activity?

I'm a new developer in marketing cloud and I'm trying to develop a custom activity for journey builder. I would like to know if in an activity, the contacts are processed in batch mode or each contact ...
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1answer
26 views

Can't choose Contact as Entry Source in Journey Builder

I am having an issue with Journey Builder Entry Source. I want to use my synchronized Sales Cloud data as the entry source. When I choose Lead as my Entry Source - no problem, the lead is there and I ...
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2answers
50 views

Marketing Cloud SQL Query - Show All Send Stats by Subscriber Across All Journeys

Just like the below SQL to see who bounced in Journey Send Emails, can expand this to include everyone? If they've bounced or not? select s.JobID, s.ListID, s.BatchID, s.EventDate as 'SendTime', ...
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1answer
31 views

Deleting Data Extension after Journey Complete

I have a 1 Month Journey and as per business need, after completing 1 month Journey every single subscriber needs to move from Source DE to some other DE. I was thinking to make Data Retention Policy ...
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1answer
27 views

Journey builder history status: ContactPreviouslyInSameInteraction

I have problems with users who enter the journey, but have a journey status of: ContactPreviouslyInSameInteraction. For me it doesn't ring a bell, because the user only enters the journey but won't go ...
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2answers
23 views

Assign Task (Journey Builder activity) to contact lead/owner

According to documentation, I should be able to assign a new task to the contact/lead owner in Sales Cloud (https://help.salesforce.com/articleView?id=mc_jb_task_activity.htm&type=5): ...
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1answer
38 views

Business Unit - Journey Builder - Salesforce Data Event

I have marketing cloud with a parent and two child business units. Multi-Org is not enabled. The parent business unit is connected to CRM and I could created journeys based on Salesforce Data Event. ...
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1answer
32 views

AMPScript Lookup From Child Business Unit

I have a shared data extension that lives in our main business unit, but, is shared across all child business units. I am trying to do a lookup inside the child business unit in content builder. In ...
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2answers
56 views

How to use Contact Data in a Journey for Dynamic Content

I have created a journey that send emails using dynamic content for the email signature. While the user doesn't inform about his country of current residency we use a global signature but, once the ...
2
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1answer
36 views

Lookup to Journey Data Extension

As every Journey that uses Salesforce Data as an Entry Source creates a Data Extension, I wanted to do a simple lookup to this DE. I additionally added to it a new column with a timestamp so I know ...
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0answers
24 views

Marketing Cloud journey record creation in service cloud

I have a journey with 10 records to start with, the only step is to create a record in service cloud. only 1 out of the 10 entry records create a record in the service cloud. How can i see which ...
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1answer
21 views

Can you know use Individuals in Journey Builder with API Update

A general question, the latest release of SFMC has updated the API that journey builder uses with Salesforce. As such, you should now in theory be able to inject an "Individual" into a Journey just ...
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1answer
48 views

marketing Cloud Salesforce Data entry source - Filter Criteria not working

When i create a journey in Journey Builder and use "Salesforce Data" as entry source and select "filter criteria", the journey is not working when it meets the criteria. As far as i know and the ...
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1answer
24 views

Is it possible to include all DE registers in the CC/BCC functionality of an email in Marketing Cloud?

Someone enters a journey and an email is fired to that person. However I would like all registers in a DE to receive that email. Is it possible to include them inside the CC/BCC functionality?
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1answer
70 views

How to use Personalization String within Journey Builder using Salesforce Data

I have created a Journey where the entry event is a Salesforce Data extension and a contact is injected into it when he creates a new record in an object named Application. When it happens, the ...
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1answer
48 views

Trying To Setup An Auto Loan ReCapture Program

We are trying to create an auto loan recapture program. The program goal is to target Members, who are close to paying off their current auto loan with us (within let's say 2-3 months), to open ...
1
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1answer
56 views

MC Journey builder: Filtering on the attributes of the source data extension

I'm trying to set up a synchronized data extension. So far, I successfully receive data from the Sales Cloud and then query that data into a sendable data extension using a SQL Query Automation. ...
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1answer
22 views

How can I relate a Journey Exit to an Email Send in Automation Studio (Marketing Cloud)?

When a subscriber exits a personalized Journey, I would like to send an Email to a Data Extension containing several people. How can I achieve this? Is it possible to relate a Journey Exit to an ...
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1answer
18 views

Is it possible to create a contact attribute to store time in contact builder?

I'm trying to add an attribute to store time. And then start journey on that specific time. Is it possible in Journey Builder? Currently I can only see data type Date, Text, Number, Boolean etc But I ...
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0answers
23 views

How to control duration of an advertising campaign in journey builder?

I want to create a campaign where a user should be shown a particular advertisement only for two days. Post two days user may or may not exit the journey (there might be other activities like email/...
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2answers
40 views

Remove a duplicate Contact from all Journeys in Marketing Cloud

In Marketing Cloud, we had a duplicate contact (some with several email addresses) enter several journeys. I have deduped the Contact in Salesforce (which was in a Data Extension in Marketing Cloud), ...
2
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2answers
65 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
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1answer
30 views

Using an email reply as a decision split in a journey

We are working on a journey and we'd want to do something like if a person replies to an email, he/she will exit the journey. But if the person makes an engagement, he/she will continue with the ...
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0answers
31 views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
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1answer
39 views

Abandoned Cart emails with Ampscrip & HTML

I am trying to create an abandoned browse email where multiple products pull through. In this email the products go under each other. How can I get them to go next to each other? Below is the HTML &...
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1answer
22 views

Journey Builder queue SMS Messages after Blackout period

Is there any way to queue SMS messages in Journey Builder after the blackout period has ended? The only way I can think of is to run a SQL query to flip a boolean flag before the blackout time and ...
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0answers
33 views

Additional (internal) email recipient without tracking

I recently received the request that when sending e-mails, different internal employees always want to receive the final newsletter at the same time as the normal recipients. Example: We have ...
2
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0answers
23 views

Records without email addresses get stuck in the email activity and don't stuck in the sms activity when not having a phone number provided

Does anyone know, how is it possible that a record without an email address will fail to pass an email activity in the journey in Marketing Cloud and a record without a phone number will success to ...
1
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1answer
21 views

CloudPagesURL() function within an email and send through a journey results error 500 - Internal server error

Within the email piece I'm using %%=CloudPagesURL(1085)=%% in a button, in testing, it works fine, but when I send it through a journey, and click the button, the link that generates show an error 500 ...
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4answers
38 views

Journey Exit Criteria Based on SF Custom Object

I am working on a journey that kicks off when a custom object "Warranty" is created in Salesforce and the "Warranty Extended" field on that newly created warranty equals false. If at some point ...
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1answer
23 views

Journey builder Question [closed]

I am still new to journey builder and created a simple journey which I will break down. Automation Studio Filters out Masterlist to 6months and 9months In Journey builder 6months filter is used ...
2
votes
1answer
17 views

“Account Data Extension” with Account ID as proimary Key using for Order related Emails?

I created a "Account Data Extension" with AccountID as primary key, so every customer is just ones in the Data Extension. Now I want to send order related Emails/Journeys. Therefore I filter this Data ...
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1answer
42 views

Is there any way to obtain contact list of specific path in a journey?

Here we have a case which needs to export contacts who passed a specific path in journey to 3rd party system. Is there any way to catch those contacts and add them to specified data extension?
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2answers
59 views

Journey Builder: How to add more Entry Data objects

I'm creating a journey in Journey Builder using Saleforce Data as the entry. When I get to the 4th stage of setting this up using Entry Data, I need to add a further object/fields to this list. How ...
2
votes
1answer
46 views

How to associate a Individual email result record to Opportunity in Salesforce?

I have a journey in Marketing Cloud which runs on the Opportunity records in Salesforce. Whenever an email is sent out of the journey record an "Individual Email Result" record (email tracking record) ...
3
votes
2answers
55 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
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0answers
53 views

Trying to use dynamic data in a “Send SMS” activity within a journey using Salesforce Data as the entry source

I have a journey set up using Salesforce Data as the entry source. There's a "Send SMS" step in the journey where I need to be able to pull a specific field out of that object to display in the SMS ...
2
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1answer
22 views

Journey Builder Decision Step - Decision based upon todays date

I'm trying to create a Date Driven series of emails in Journey Builder but struggling to see if there's a solution to what I'm trying to achieve. The emails are only suitable to go out at one ...
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1answer
33 views

Target vs Control in Journey [closed]

In Marketing Cloud’s Journey Builder - Is there an option to split the entry source data extension in journey, with target and control group of about 10:90?
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0answers
13 views

How to make custom activity to display information what I set in it just now?

For example: This is the custom SMS activity what I made. Then, when I click it, it shows my selection setting: Then,my question is: 1. How can I make the custom activity remember my selection just ...
3
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1answer
42 views

Journey Builder SMS Send Opt In Behavior

In Journey Builder you can send SMS activities to Subscribers, dependant "Delivery Options" you can decide which users get the SMS. In my journey I have selected the later option (Subscribe all ...
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1answer
23 views

Govern limits Salesforce Activity Journey Builder

If I inject 5000 contacts at the same time in a journey that has a Salesforce Activity. Will the triggering of this activity result in 1, 3 (2000/2000/1000) or 5000 transactions? Or is there another ...
1
vote
1answer
42 views

SMS is not sending

I have ampscript to be used for mobile connect triggered in Journey Builder The SMS does not send but when I replace with just plain text, it does. Is there any errors with my code? Test SMS via ...
1
vote
1answer
29 views

Contacts didn't enter a running version while a previous version had “finishing” status in Journey Builder

I have a journey in Journey Builder that has a version with "finishing" status and then another version was activated. However, the day that the journey has to be launched, no contact entered neither ...
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2answers
37 views

Journey uses engagement split but number of opens are not getting captured accurately

I have a journey that sends an email and then wait for 10 days after which based on whether the contact has opened an email or not, it sends the follow-up email in the 'No' path. When I track the ...
0
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1answer
13 views

Journey Builder Custom Activity Send Trigger

I'm very new to both custom activities (and express/postmonger generally as I'm usually coding in Ruby), but I've got a use-case where this seems like the only valid option. Basically I want to ...
1
vote
1answer
53 views

SalesForce Marketing Cloud journey exit as trigger to enter new journey?

To simplify a rather large/complicated journey, we'd like to split it up into 4 mini journeys, with contacts who exit one journey a certain way automatically moving to the next journey. Is the way to ...
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2answers
51 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...
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1answer
28 views

After contact enters a journey, how can i make sure the contact will receive an email once a year?

I have a journey with a data extension as entry criteria, which will be filled via an automation. After entering the journey the contact will receive an email. After this email i send, I want the ...