Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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Unable to update the event using REST API?

So basically, According to this, I can update my event using the key or the id of the event So I created an API using the REST API, it is created and used in a Journey, now, I want to update the name ...
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Links with AmpScript Not Being Recognized in Journey Builder's Engagement Split Feature

I have a link in an email that has AmpScript in the url (https://somelink.com/group=%%SegmentName%%) and another link without ampscript (https://anotherlink.com/) The link without ampscript is ...
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61 views

Decision Split done button greyed out

I am having troubling configuring a Decision Split in a journey with SF Campaign Member object as the entry event. The entry source includes the campaign ID via CampaignMember:Campaign:Id. In the ...
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How would I add a specific URL to a Data Exchange, then have it show up in the email on Journey Builder? [closed]

I have a list of 10,000 people I want to send on through Journey Builder. And of that there are 17 different URLs between the 10,000 people. I have an excel list of the people and the respected URLs. ...
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1 vote
1 answer
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Marketing Cloud SMS expiration time

I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
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List all fields in data binding (custom activity)

I'd like to know how to see all properties for each object to use in data binding for a custom activity, like Context, Contact, Interaction... The documentation specifies the spec for creating a ...
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1 answer
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Forgot to add STO hours and activated the journey

I forgot to add STO period and activated the journey, what will happen now ?
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What is the possible reason that users kept receiving testing In-App Messages after the SDK went live?

My team and I are recently testing Push and In-App message in our new version of SDK. As mentioned, several of the end-users in our test list kept receiving testing In-App Messages. (Happening in both ...
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MC Journey Builder not working as expected when using Salesforce data and formula field as an entry

I'm trying to set up a simple journey for a client to trigger an email once a date is updated in SF. The goal is to schedule a journey which will send an email to the customer once a month with an ...
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1 answer
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Data updates in a running journey and displaying most updated data on an email

I have an installation journey that helps clients engaged as they wait for their installation date. We send them a series of 6 emails with next steps through the journey and remind them of their ...
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-1 votes
1 answer
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Email attachment with journey email send

Can we send an email with attachment through journey builder ? My logic is working via email studio but not Journey Builder.
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SSJS to AMPScript Failing DataExtensionRowCount

I'm having an issue, i can execute AMPscript within SSJS by placing my ampscript code within a Content Block and then using SSJS to execute it by using: <script runat="server"> ...
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Marketing Cloud Wait Until API Event

Is there someone who used the Wait Until API Event activity in Journey Builder from SFMC? As an use case, we want to monitor and trigger some notifications for the customer when the placed order ...
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1 answer
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Sending emails to the same address via Journey

I have several records which have same emails address. When I launch my journey, just only for one record email sends, for others - journey show 'error'. How can I send emails for all records with ...
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1 answer
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How to see whether contact or journey data attribute was chosen?

Using either contact or journey data can be critical when using decision splits. But how can I find out whether a contact or journey data attribute was chosen, if attributes have the same name? The ...
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1 answer
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How to remove the schedule from a journey?

This Salesforce help documentation, about copying journeys, states: "If the journey includes an automated schedule, create a draft, remove the schedule, and save the journey before you make a ...
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Get Interaction (Journey) Audit Log

I'm trying to get the user who created the journey using Rest API found here https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/getInteractionAuditLog.html I'm getting this error ...
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CloudPage redirect to landing page not working - Error 500

I need some help with creating a Cloud Page that need to redirect customers to a landing page. When the customer land on the page this should be counted as action and trigger a 'Wait Until API Event' ...
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How to send follow up email after someone clicks on a specific link in the previous email in Journey Builder?

I'm working on a nurture journey for a client and I'm looking for a better solution to use the Engagement Split in real-time (similar to the real-time behavioural engagement for mobile apps) and send ...
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22 views

Send email from journey builder to specific address

I would like to know how I can send an email to a specific email address via journey builder not from single send but through multi-step. Here is an example: data from the date extension goes through ...
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1 answer
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Journey Builder - Engagement split with dynamic link [closed]

I'm creating a journey and I wanted to use a split engagement on people who have or have not clicked on a certain link. However, the link I wanted to track is unique to the individuals and gets pulled ...
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Looking to Count the Number to Times a Saleforce Campaign Member Enters a Journey in Marketing Cloud

Developing a journey in Marketing Cloud that will send Salesforce Campaign members with a specific status a email reminder. I'd like to somehow count the number of entries so that I can cap the number ...
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Editing Goals in SFMC Journeys

A client is requesting to change the goal of their in-place journey (it has been running for about 5 months). I've reviewed the documentation on this and have had no luck finding anything regarding ...
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Track mailto links in Journey Builder [duplicate]

I'm building a journey and I wanted one of my engagement splits to be based on if someone clinks on a button which is linked using a mailto email address. But I have notice it doesn't pick that up, ...
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Custom activity not working when deployed on AWS, and causing Journey Builder validation issue?

I have created a custom activity, deployed in Heroku as always and worked properly. Now, what I have to do in doing deployment in AWS, I had many issues but the last one is regarding the Journey ...
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Journey History status - Failed

In my journey I can see around 500 subscriber not received the email when I debug in the journey history I can see all this contacts status marked as failed and activity is Other. May I know what is ...
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Contact Deletion - How to prevent contacts from reentering a Journey?

I intent to delete a number of contacts from "All Contacts" list. At the same time, I have Journeys, which had contacts injected more than 6 months in the past and I would like to prevent ...
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45 views

Remove EMAIL ADDRESS from ALL Contacts if that email address bounces

Please could i have some help on this as my brain doesn't seem to want to work today and I'm struggling to think of a way to do what i need. Thank you in advance! Request: What I'm trying to do is I'd ...
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80 views

How to apply css to the email template in marketing cloud?

I have created emails from email templates available in the marketing cloud. To add CSS to an email I have used HTML content block and added CSS inside the <style> [CSS here] </style>tag. ...
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How to start a Journey based on linked knowledge article in Salesforce

I want to start a journey based on the knowledge article that's attached to an case in Saleforce. In journey builder i can't select de CaseArticle object in filtercriteria (or entry source). Does ...
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2 answers
71 views

Automating Updating Campaign Members - SFMC to SFDC

I have a data extension that has 3 columns in it: ContactID (text), Journey Number (Number), and Responded (Date). Each row in the DE corresponds to a customer who either did or did not respond (based ...
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2 answers
50 views

Updating an attribute in Data Extension while journey is active affects the journey decisions?

I have this journey thats sends an Email; This Email changes an image in the content with an attribute called "concierge" in the Data Extension. The journey is active, and I realize one of ...
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1 answer
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SFMC Journey Builder custom activity API requirements

I have a Custom REST Activity. When I activate a Journey with my activity for a large number of clients (DE entry) what are the requirements for MyAPI? is there a limit on the number of requests to ...
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Einstein Email Recommendation | Same recommendation for a user from email sent multiple times

We have configured Einstein email recommendations for users who are part of a journey in marketing cloud. Any user who makes a purchase on the website becomes eligible to enter this journey and ...
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1 vote
0 answers
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Email triggered send job stopped by AMPscript Decode function issue

I'm struggling a lot and not even support is being able to help me with this, hope that you can, and read any idea. I got an email with 8 different SKUs populating each one from two DEs. The code didn'...
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35 views

Validate duplicate entry in data extension and display error if duplicate other wise Insert into DE using smart Capture form

I want functionality in the smart Capture form in which if the user enters a duplicate entry for the same primary key then the page must display error in the same smart Capture otherwise the record ...
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1 vote
1 answer
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Configure Burst Sends in SFMC

Do any of you have any experience with Burst Sending in Marketing Cloud? I'd like to know more about this feature to be able to send email faster and to improve email delivery speed for highly dynamic ...
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2 votes
0 answers
22 views

In SFMC's Journey Builder Custom Activity, how do I register a contact as not processed in the /execute endpoint?

I have a custom activity created and have configured it to hit the /execute endpoint which I wrote. When I activate the journey, I get hits to the /execute endpoint. However, in the /execute endpoint, ...
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1 answer
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How can I update SF object picklist field using marketing cloud journey update object activity? is it even possible to update?

Not sure if I should be posting know how question here but still want to understand How can I update SF object picklist field using marketing cloud journey update object activity? is it even possible ...
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1 answer
28 views

One-off import into Journey entry source

quick question re: Journey entry source. Currently I populate the entry source DE with contacts from a SQL query automation. I've got a handful of records I need to insert into that journey (in the ...
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2 votes
0 answers
46 views

How to manage automation via ampscript API - second part

I would like to close the discussion thread on this related topic Manage automation via ampscript API. If you have additional information to complement it would be great to hear on the answers! Here ...
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0 votes
2 answers
48 views

Is it possible to send a customer to the beginning of the journey?

I've an email activity and an bounce engagement activity on a journey. On the "no" path for the bounce, I've a decision split to check the stage of an opportunity and, in one of those stages,...
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1 answer
36 views

What would be suitable entry source for my journey? [closed]

Problem Statement: I have to inject records into the journey whenever a customer's status is upgraded to higher from lower. We have a three-status record. Priority Status 1 Silver 2 ...
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Implementing collect.js code on two different commerce sites to collect abandoned cart data into 1 business unit with 2 brands

We have 2 separate retail brands set up in 1 SFMC business unit through which we send all journeys. Now we are implementing abandoned cart journey for these 2 brands using journey builder behavioral ...
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1 vote
0 answers
34 views

Duplicate API Calls on HTTPPost

We have added an API call to one of our emails, when activated in journey builder we are seeing the same contact hit the same API twice, sometimes three times ~85% of the time. Here is the JS we are ...
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0 votes
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How do I read from .env in customActivity?

I'm trying to create a customActivity in Journey Builder. I need to read some data from .env file but process.env.MYVAR is not being read because process is not found. I'm using a NodeJS app and I can ...
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3 votes
0 answers
38 views

Guidance on using validation endpoint of salesforce journey builder custom activity [closed]

We are building an SFMC journey builder custom activity where configuration includes 3 screens in a wizard-like structure (Back / Next / Finish). On each screen, we would like to validate the ...
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-1 votes
1 answer
55 views

Exclusion script for Journey Builder send

I have two emails with identical content - one is used in one journey, the other in a second journey. However, I want to be sure that if a person happens to enter both journeys within a short ...
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1 vote
1 answer
69 views

Ad Studio Audience Size Minumim?

We are wanting to serve truly 1 to 1 social and search ads. I wasn't sure if it would be possible to do that via Ad Studio or Journey Builder. Are there minimum audience size requirements to load ...
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1 answer
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how to use child standard object data in the personalized mail while your journey salesforce data entry event is on parent object

I am creating a journey for which the entry event is a salesforce data event on a contact object. But I have to use child object field data in the mail to personalize the mail. For example Parent ...
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