Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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Using Overwrite for SQL Query Activity on DE for Journey Builder

If a DE is used as the entry for Journey Builder, and that DE is updated daily using an SQL Query in Automation Studio, using the Overwrite option, upon refresh will existing contacts keep re-entering ...
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12 views

Error trying to access LEAD activity when building a Journey

I'm hoping to confirm my suspicion that the error pasted below is the result of my login not having the correct privileges in Sales Cloud to access the LEAD activity in Journey Builder. Can someone ...
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Einsten Send Time Optimization in SFMC Questions

Looking to see if anyone has experience using Einstein Send Time Optimization within Salesforce Marketing Cloud. I reached out to SFMC support yesterday asking about the following: Is there a way to ...
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21 views

Journey Builder - Decision Splits from Salesforce Data(Person Account)

I am creating a journey which leverages the Salesforce Data entry source. Sales Cloud leverages the Person Account model. Entry works as expected, but decision splits do not work. Decision splits are ...
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1answer
18 views

What happens when Send Throttling a Journey and the DE is overwritten before the original audience is completely sent?

Say we have a list of 100,000 records and for deliverability sake we throttle the send to 10,000 records a day... this would take 10 days for the email to deploy, which is fine. However, on day 7 a ...
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19 views

Passing data extension values to marketing cloud custom journey activity

am new to developing custom journey activities in sales force marketing cloud. I followed all steps as per the documentation and created the custom journey activity. My Iframe has an edit field called ...
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1answer
27 views

Marketing Cloud Connector Logs not generated

I'm trying to find out why records are not getting injected in Journey Builder when using Salesforce Data Entry. I've followed the documentation right here and the Debug logs are fine, the ...
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Is there any way to create report using custom activity in marketing cloud? [closed]

We are trying to create reports for rejected contacts/records using custom activities in Journey builder but unable to find a way to get detail of rejected contacts/records by journey builder. Can ...
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16 views

Debug which path way a Subscriber went down in Journey Builder?

I have a Subscriber that should have reached a certain data activity (Update Contact) within my Journey Builder, however this hasn't been met. Reviewing the source Data Extension I can see all the ...
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Using synchronized DEs in decision split in journey

We are using Salesforce data as the entry event in our journeys. As we have some latency between a record gets injected into the journey, till certain data attributes is updated, we have been using ...
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1answer
18 views

Uniqueness of TriggererSendDefinitionObjectID

I'm trying to create an automation that will report on the performance of certain metrics for emails that belong to a Journey. What I want to know is how unique is TriggererSendDefinitionObjectID when ...
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How to add contacts which were in older journey version into the new active version of journey :sfmc

We have a journey for which data is coming from website. We created journey version 1 so that all the contacts which were get added inside the DE will get the emails. Now we need to update our journey ...
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68 views

Restricting access to limited data extennsions in journey email test and preview

I have a user role that has only permission to create and edit email in email studio but can't see any data extensions or subscriber data. But, now I have to give them access to journey builder and ...
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18 views

Data Extension Fields Coming Empty in Custom Activity Journey Builder

Journey Builder Custom Activity Integrations App Description We are getting errors in Journey Builder custom activity. When we run journey, dynamic fields doesn't populate in the custom activity app. ...
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24 views

Journey builder Custom activity Data Extension Fields Error

Journey Builder Custom Activity Integrations App Description We are getting errors in Journey Builder custom activity. When we run journey, dynamic fields doesn't populate in the custom activity app. ...
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1answer
24 views

Exclusion script using Journey Entry data

I have a Journey which inserts all my Orders, after 6 hours of wait time I want to send an Abandoned Cart email to the customer. To achieve this I plan to exclude any "status!=pending" rows ...
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18 views

Marketing cloud API (POST /interaction/v1/events) - Multiple entries

I am trying to inject contacts via journey rest api from cloud page. It seems to work fine if it is unique record, but if the contact already exists in a journey, the cloud page does not throw an ...
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1answer
41 views

IF ELSE Statement in AMPScript

I have problem with IF/ELSE statement in Ampscript ,as it is not going through else statement I have created a DE for couponcode Claim coupon DE details(CouponCodeRedeem) CouponCode - CouponCode ...
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17 views

Is there any way to exclude users from journey who unsubscribed an email in marketing cloud

Is there any field available in journey with which I can check if user has unsubscribed an email? Do I need to create the field manually?
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18 views

Custom Activity - Need to save value from input field in activity as variable for execution url

I simply want to create a custom activity that pings a URL endpoint. All the activity will do is take a URL that is entered within an input element that lives within the activity iframe and ping it ...
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41 views

Get the list of contacts evaluated for a Journey - Marketing Cloud

Is there a way to get the Contact IDs for all those who were evaluated for a journey? (ideally with the date as well) The first use case is - We are facing a Subscriber-Key migration - we do 'Extract ...
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1answer
33 views

Marketing Cloud API - External Integration

I am new for Marketing Cloud API code and trying to send data from Marketing Cloud to an external system which is built based on the REST API's I want to know where to write these APIs and how to ...
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22 views

Can blackout dates manager prevent customer journeys to send email?

Can blackout dates manager prevent customer journey to send emails? Suppose, I have set a black out window for distributed sending under black out manager. Will it stop sending email from customer ...
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2answers
26 views

how to limit my email to limited number of subscribers?

Is there an option to limit email to limited number of subscribers? I have discount offer which I want to send & limit it to only 100 recipients. If I have more than 100 recipients(150 recipients)...
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Suggestion please, How to include test data extension while sending from journey

I'm looking out for your suggestion or concept to work on this task. Is it possible to include contacts of specified data extension to target data extension using AMPscript and send them emails to ...
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1answer
21 views

Salesforce Data entry event does not work

I'm trying to build a journey with a Salesforce Data entry event. I want to trigger the journey every time a new Service Appointment (Lightning Scheduler) is created or an existing one is changed. I ...
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22 views

Does Journey Builder use CRM Picklist label or API value in decision splits?

I have created a Journey in MC which triggers off Salesforce Data (CRM). I have made a change to the picklist label which one of my Decision Splits use, I want to get clarification on whether decision ...
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1answer
29 views

Coupon code claim in Marketing Cloud

I need to implement coupon claim process while sending email through campaign or journey ? What is the solution to claim coupon code in email . I have created a DE with 3 columns (CouponCode/IsClaimed/...
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30 views

How to use realtime Salesforce data in Journey Builder decision split?

Using Salesforce Data as an entry source we could select required fields to be used as attributes within the journey. These attributes would become journey data and you could use them within decision ...
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1answer
45 views

Marketing Cloud - How to check if Email has been sent from other Journey already?

I am building a Journey in which, before the email activity is triggered: I have to check if the subscriber already received an email from one of 9 other journeys. If already email is sent from one ...
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1answer
16 views

SFMC API Triggered Journey: Random Split

If we add the random split in 2 paths in an API triggered journey in Salesforce Marketing Cloud, where contacts come one at a time after they sign up on a website, will this ensure that equal number ...
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17 views

Journey Builder: Update Content [duplicate]

Can you update content in a Journey once it has been activated? If so what is the best way of going about this? I was also wondering what the best way of testing a Journey might be?
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1answer
24 views

Add a field to a Data Extension used as Journey entry source

I have a running email Journey that I want to add a new decision split to in order to send two different emails. I have a new field in SFDC that I will use to determine which email to send. My Journey ...
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19 views

Exclusion Script for Journey Builder with Personalization Strings from Data extention?

We would like to filter the email sends in a journey using specific filed on the DE, which is the Start of an Entry Source. The thing is, we cannot use any of the fields in the documentation: SFMC ...
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1answer
56 views

Checking for an email address using Journey Builder Decision Splits

How do i need set up my Contact Model in oder to check a DE of email_address. I am working with the following constraints/rules. 1) CRM (Salesforce) allows for multiple records to have the same ...
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1answer
32 views

In Journey Builder, can I reference journey B's data inside journey A?

I'm looking to build two journeys, A and B. Inside A, I'd like to create a split where I check if user entered B between when they entered A and now. If they have, I need to check that their entry ...
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1answer
26 views

Difference between Data Extension and API Event as an Entry Source for journey

In Journey Builder, I can select a Data Extension as my entry source, or an API event. I'm comfortable using Data Extensions. I just choose the DE I want and set up any contact filtering. But when I ...
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20 views

Send management a copy of the promotional email for each language

is there an easy way to send the management team a copy of the promotional send for each possible language? Using the CC/BCC feature isn't an option as this will send them 800k copies per send. ...
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1answer
30 views

What is the best way to export journey audiences?

I would like to understand if there is a standard best practice to export the list of subscribers enter a journey whose audience is refreshed in a daily basis (and, as a plus, to combine that ...
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1answer
35 views

Best Approach for tracking File downloads and Triggering AmpScript on File Download (Marketing Cloud) [closed]

We are creating a Journey in which we want to create a SF Task after a file was Downloaded. This is a typical B2B scenario, and can easily be achieved with Pardot. But what's the best approach to ...
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1answer
53 views

How to pass information from one activity to another in Journey Builder?

I have a Journey with two activities in it. One "Create Lead" Activity and after that an email activity. If I go to Journey Settings, I can see in Journey Data that Create Lead Activity has a ...
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1answer
32 views

How to know the if ContactKey entered in a Journey Builder Path - Task Activity

I have a Journey Builder where every path create a Task in Salesforce, one of this path needs to create a Task in Salesforce when the email is null (decision split) and no action more. After this JB ...
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35 views

Is there a way to import data to analytics from third party sources?

I have created a journey with custom activity which sends SMS via third party provider, who provides delivery reports. I can view the delivery reports on providers portal. They also provide an API for ...
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1answer
70 views

Best approach to creating a task in Salesforce based on Email Click - Marketing Cloud

We are building a journey in which we are sending an email with a Question. Instead of linking to a survey (e.g. CloudPage), to keep it simple, we thought the best way is to ask the question in the ...
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1answer
18 views

SFMC Journey Builder Custom Activity Failed event without any error message

I created a Custom Activity for SFMC Journey Builder and every time a contact reaches it a "Failed" event is logged and there isn't any more information than that. I can see the execute call being ...
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1answer
19 views

Journey Builder: How often is Mobile Push Demographics data refreshed?

I am trying to use the 'Last Message Open' field from Mobile Push Demographics in a Journey. Can I use this field in a Decision split activity and how often does the data in this field update? I ...
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1answer
21 views

Journey Builder - Which DE is email data is using?

I added a new field to the Entry DE that is used for a journey. However after the change, I got a triggered send error from support like below. During testing the email seemed to be fine. Customer ...
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1answer
47 views

Can I use UpdateSingleSalesforceObject in Interactive Email Form

Can I use Interactive Email Form to do a Salesforce object update? -How can I send a variable (Salesforce id from the journey) into email form as a hidden attribute? -I need to make a Salesforce ...
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1answer
25 views

Starting a journey with smart capture value submition but depending on the field value submitted [closed]

I have a data extension and a smart capture landing page which submits its value to that DE. Now I would like to trigger a journey when a user fills a form but the extra step would be to check if ...
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32 views

How to send an email to a specific audience inside a journey builder

I need to create a journey builder where a salesforce data (quote lookup contact) inject the JB when entry criterias are satisfied and then an email is to be send to a fixed specific audience (5 ...

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