Questions tagged [journeybuilder]
Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.
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Why would %%emailname_%% generate random characters instead of picking up email name in a tracking pixel?
We are using %%emailname_%% in a tracking pixel which picks up the email name, but we have noticed random characters being generated as well in tracking reports. Example:
"xjkljakldsjfaksldjf==&...
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Mail not sent to contact in journey in SFMC
For a subscriber in our marketing cloud org, email is not being sent even after it has successfully entered the journey. Subscriber is not in unsubscribed or held status. Subscriber does not belong to ...
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Engagement Split after a Line message activity
me and my team were wondering if the Engagement Split activity in Journey builder could track also LINE message opens into a journey.
We could not find this information anywhere, has anyone ever came ...
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52
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Journey Builder vs. Normal Send - Synchronized DE
I just setup Marketing Cloud Connect and am querying data from a parent account to a child BU using shared data extensions/query activities. In this instance, I am also pulling in newsletter ...
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29
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Personalization strings
Is there any personalization string that brings the name of the journey?
I need to automatize the utm_campaign in Parameter Manager but it only allows me to use the Email name. Is there any trick to ...
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AEP/SFMC Connector and Journey History Data
I'm trying to get journey history data from the connector between Adobe Experience Platform and Salesforce Marketing Cloud (documented here). The connector is from the AEP side and basically works as ...
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How to link mobile push engagement data with the journey's sent through?
In order to report on the Push message engagement we are extracting the mobile push detail extract. However, we currently don't have any fields in the extract that can help us link the mobile push ...
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'activityInstanceId' field on execute request of a custom activity and where to find it in journey history?
I have a custom activity that uses activityInstanceId field from request as unique id for each request. I now need to somehow connect that id that I save on my side to contact for which activity was ...
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How can I get the delivery details of a email sended by /interaction/v1/events
I'm using the request below to send emails using a journey builder/templates, etc:
url = 'https://exacttargetapis.rest.marketingcloudapis.com/interaction/v1/events'
headers = {
'Content-Type': '...
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How to use DE suppression list in the journey builder?
I created a journey in Journey Builder, and I have a suppression list in my data extension. However, when attempting to utilize the suppression list from the data extension, I encountered an issue as ...
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Custom From Name SMS in Journey Builder
Good morning,
is it possible to customise the send name from Journey Builder as per below example so that it will render visually to the recipient upon message delivery and override the Account level ...
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61
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Journey builder decision split behavior
We have a simple journey. As soon as a contact enters the journey, a choice is made through the decision split (based on journey data). There are 2 options in the split. An email is sent with each ...
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Do I need to have a random split before my email activity?
I have a very simple journey, where I want to send an email to everyone out of 200k people that have provided an email address, so the audience is big. Do I have to have a random split before the ...
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Export view details from Journey Builder
I don't see a way of exporting this view from a journey activity
I've tried with SQL but I only see one activity.
SELECT sub.EmailAddress as email_address, ja.ActivityExternalKey FROM
_Sent s
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Account as Object Entry Source and Send Emails to Contacts
I'm creating a Journey with Salesforce Data as entry source and we are using Account object when created as the object criteria, however along with the Journey maybe after n days, we will send emails ...
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How do see whether Journey Builder is taking too long?
We are using SFMC due to requiring a HIPAA compliant CRM, but are otherwise much smaller (for now...) than a typical SFMC user. We need to send at most hundreds of emails a day.
We are currently ...
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How to use Journey Exit Condition as Trigger to Execute Activity
Is there any option to make an Contact Exit from Journey a trigger to executing specific Activity (e.g. send an email for the Contact after the Contact exists Journey due to Exit Criteria)?
I looked ...
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Hard Time Understanding Goals In Journey Builder Despite Documentation
After going through the limited Salesforce Documentation, I am just getting a conflicted understanding regarding Journey Goals and am hoping anyone can help me clear that, or help me recreate a ...
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Journey Builder 'Salesforce Data' Entry Event UPDATE is not working
I'm having a problem with my marketing cloud org. In Journey Builder, I'm using 'Salesforce data', and I'm filtering based on whether data is created or updated. I'm also checking for non-empty custom ...
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67
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SMS Status Codes in _SMSMessageTracking having 4504 FailedDueToUnknownSubscriber when Journey Builder SMS sent
I use Journey Builder SMS sent and for some small amount of subscribers I had 4504 FailedDueToUnknownSubscriber in the field SMS Status Codes in _SMSMessageTracking according to this document. Because ...
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Preheader doesn't display when arriving in Inbox
I've set up a multiple communication journey which is sending around 10 emails.
For 3 emails out of 10, the preheader is being displayed normally when I receive it in the inbox but for other emails, ...
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67
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Accessing Contact data of Sync Data Extensions in Journey Builder
I would like to use the Contact.WebCart data from the Marketing Cloud Connect sync Data Extension in an Update Contact Activity in Journey Builder.
I'm trying this but not having any luck.
{{Contact....
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How to use the "Update Contact" function to insert new records into another DE?
I would like to know how a contact can be introduced inside a new Data Extension after completing a Journey, without the need of having the subscriber key already inside that new Data Extension, and ...
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Is there a way to insert a contact into a Data Extension from a previous Journey?
I would like to know how a contact can be introduced inside a new Data Extension after completing a Journey, without the need of having the subscriber key already inside that new Data Extension.
The ...
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SFMC Journey Builder - Decision split filter criteria logic?
I'm quite new to SFMC (1 year experience) and trying to understand what is expected behavior in the filter criteria in decision splits. Because it does not behave the way I think it should and maybe I'...
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Is there way to copy journey via API?
I've wondered if there is a way to copy journey via API.
I already asked to Salesforce Support and Support told me there isn't API for this.
but I've wondered if there is an unofficial API.
Thanks in ...
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60
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Mobile Push notification shows sent but user is not receiving it, either in iOS or android platform
In SF marketing cloud we are using journey builder to send a push notification, the status says sent successfully and says "delivered" but message is not received by bothe the iOS and an ...
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Is there any way of automating a Journey to pause?
I would like to know if there is any possibility to automate a Journey to pause without manual interaction in Journey Builder. Has anyone done something similar?
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Journey exit criteria to synchronized DE with 1:N doesn't work
I have set the exit criteria so the contact should exit if the value of Application_Status__c changes on the Application__c_Salesforce synchronized DE.
Contact can be multiple times in the ...
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Is there a way to send one email to a contact that has multiple entries in a Marketing Cloud Journey?
I believe the answer is no but I'd like to see if maybe there is something I've overlooked.
We have a custom object in Salesforce that we use to track training completions and expiration dates. We'd ...
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How to report how many leads I sent to Salesforce through a Journey in Marketing Cloud?
I need to know how many leads in my Sales CLoud instance were created by a "Create Lead Activity" in a Journey in Marketing Cloud.
I'm looking for it in Marketing Cloud reports but I can't ...
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66
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Marketing Cloud Journey Unsubscription Sources
I have a journey which sends an email. Within that email there is an unsubscribe link in the footer that leads to a cloud page on which a user can unsubscribe. This updates both a data extension and ...
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Getting data extension eventDefinitionKey and Id
I'm creating a journey through the journey REST API. I want to add a data extension to that journey. To add a specific data extension, as far as I can see, I need the data extensions ...
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38
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Can we extract contact out of a running journey?
The situation is I have a running Journey with 4 paths, the entry source is DE. All first 3 paths are completed and contact are exited, i want to re-schedule the 4th path early then the intial ...
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what is the reason for data not entering the journey in sfmc while data entered in sfmc synchronized data extension?
When creating a record in salesforce data synced in synchronized data extension but not entered into journey
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Can I send an email to one person with several row of DE in SFMC?
For example, I have a DE with some rows. And it looks like this
customer_name
email
col1
col2
col3
abc
[email protected]
1
2
3
abc
[email protected]
2
5
2
abc
[email protected]
3
3
4
abc
[email protected]
1
4
5
...
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Capture SMS Response in a Data Extension without sending a Next Message
I want to use Journey Builder to send an SMS. If someone responds to the SMS, I want to capture their response in a data extension and have that trigger a task in SalesCloud. Additionally, I do NOT ...
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CC sender of a joruney email using a Dynamic Sender Profile (SFMC)
I set up a registration journey for new clients in SFMC. If the client doesn't register after we attempt to register the client from the organizations inbox a few times, I escalate and send an email ...
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33
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Manually Stopping Single Email Journeys?
My company sends our single emails out in Journey Builder so that we can leverage Einstein STO, Path Optimizer A&B tests, and other segmentation splits. These "journeys" are always ...
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Decision Split (or something else) for an AB Test in Journey Builder? Trying to find a solution
We have a project where customers are going to be purchasing products, but all products are unique. We have a certain list of products that we are going to provide an additional video within the ...
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100
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Reporting Hard / Soft errors in custom activity execute (Journey Builder)
I'm working on a custom activity (NodeJS) for Journey Builder that sends SMS through a third party API. The SMS is sent when the "execute" method is called for each contact.
When something ...
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Marketing Cloud Journey not triggering when resyncing contacts from Salesforce (after Contact Deletion)
Background:
Due to the contractual contact limit, contacts in Marketing Cloud are being deleted by the "Contact Deletion by Contact Key" API from Salesforce. A checkbox field on the contact ...
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SFMC - Sending sms via customer´s own gateway using custom activity in journey builder - how?
My customer wants to use their own gateway for sending sms with Journey Builder/Custom Activity in Marketing Cloud.
Someone out there who has done that successfully and who could post me some good ...
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Journey builder entry based on changing Campaign Member status?
Trying to figure out how best to automate emails for an event series. There are 2 time zones for the event series.
The plan was 2 separate journeys...
Send invite to campaign members (Status is ...
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Make JB Custom Activity run only once in a journey
I am working on an activity that sends a test message that takes from another existing custom activity, and the goal is for that test message to only be sent once in a journey. As in, in a Journey ...
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Journey Builder shows 0% delivery but also shows number of people opened and clicked on the an email send
I sent an email on August 25 using Journey Builder and the report showed the number of people opening and clicking on the email but 0% delivery rate. Data view and Email Studio showed the same result ...
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Getting activity Id in postmonger onRequestedInteraction event
I am looking for possibility to get an id of next activity following my custom activity.
My idea was to use postmonger requestInteraction event, where I was able to get current journey JSON object ...
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102
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Can I use 2 data extensions in 1 multi-step journey builder?
I am creating a multi-step journey builder.
The entry point is configured as an API event.
The API event will be triggered once a week.
The journey contains 2 emails.
...
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How can only enter record in journey only when status field value change?
-We created a Data extension to fetch records from the publication list
-Created a journey to update the contact checkbox field based on the status value
-We used automation to run the journey every ...
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Is there a way to set a block out window in journey builder for emails?
I am trying use use Einstein STO but I am concerned that my users will get the email too early in the morning. I know I can probably just set the STO window to 12 hours or something, but is there ...
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