Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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Journey History status - Failed

In my journey I can see around 500 subscriber not received the email when I debug in the journey history I can see all this contacts status marked as failed and activity is Other. May I know what is ...
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Contact Deletion - How to prevent contacts from reentering a Journey?

I intent to delete a number of contacts from "All Contacts" list. At the same time, I have Journeys, which had contacts injected more than 6 months in the past and I would like to prevent ...
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Remove EMAIL ADDRESS from ALL Contacts if that email address bounces

Please could i have some help on this as my brain doesn't seem to want to work today and I'm struggling to think of a way to do what i need. Thank you in advance! Request: What I'm trying to do is I'd ...
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How to apply css to the email template in marketing cloud?

I have created emails from email templates available in the marketing cloud. To add CSS to an email I have used HTML content block and added CSS inside the <style> [CSS here] </style>tag. ...
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How to start a Journey based on linked knowledge article in Salesforce

I want to start a journey based on the knowledge article that's attached to an case in Saleforce. In journey builder i can't select de CaseArticle object in filtercriteria (or entry source). Does ...
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Automating Updating Campaign Members - SFMC to SFDC

I have a data extension that has 3 columns in it: ContactID (text), Journey Number (Number), and Responded (Date). Each row in the DE corresponds to a customer who either did or did not respond (based ...
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Journey Builder partial sends Errored

I have configured Journey Builder to send welcome Emails, i kept wait by attribute to send emails at customer locale timezone, where i converted every locale time to one baseline time and keeping them ...
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Updating an attribute in Data Extension while journey is active affects the journey decisions?

I have this journey thats sends an Email; This Email changes an image in the content with an attribute called "concierge" in the Data Extension. The journey is active, and I realize one of ...
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SFMC Journey Builder custom activity API requirements

I have a Custom REST Activity. When I activate a Journey with my activity for a large number of clients (DE entry) what are the requirements for MyAPI? is there a limit on the number of requests to ...
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Einstein Email Recommendation | Same recommendation for a user from email sent multiple times

We have configured Einstein email recommendations for users who are part of a journey in marketing cloud. Any user who makes a purchase on the website becomes eligible to enter this journey and ...
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Email triggered send job stopped by AMPscript Decode function issue

I'm struggling a lot and not even support is being able to help me with this, hope that you can, and read any idea. I got an email with 8 different SKUs populating each one from two DEs. The code didn'...
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Validate duplicate entry in data extension and display error if duplicate other wise Insert into DE using smart Capture form

I want functionality in the smart Capture form in which if the user enters a duplicate entry for the same primary key then the page must display error in the same smart Capture otherwise the record ...
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Configure Burst Sends in SFMC

Do any of you have any experience with Burst Sending in Marketing Cloud? I'd like to know more about this feature to be able to send email faster and to improve email delivery speed for highly dynamic ...
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In SFMC's Journey Builder Custom Activity, how do I register a contact as not processed in the /execute endpoint?

I have a custom activity created and have configured it to hit the /execute endpoint which I wrote. When I activate the journey, I get hits to the /execute endpoint. However, in the /execute endpoint, ...
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How can I update SF object picklist field using marketing cloud journey update object activity? is it even possible to update?

Not sure if I should be posting know how question here but still want to understand How can I update SF object picklist field using marketing cloud journey update object activity? is it even possible ...
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One-off import into Journey entry source

quick question re: Journey entry source. Currently I populate the entry source DE with contacts from a SQL query automation. I've got a handful of records I need to insert into that journey (in the ...
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How to manage automation via ampscript API - second part

I would like to close the discussion thread on this related topic Manage automation via ampscript API. If you have additional information to complement it would be great to hear on the answers! Here ...
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Is it possible to send a customer to the beginning of the journey?

I've an email activity and an bounce engagement activity on a journey. On the "no" path for the bounce, I've a decision split to check the stage of an opportunity and, in one of those stages,...
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What would be suitable entry source for my journey? [closed]

Problem Statement: I have to inject records into the journey whenever a customer's status is upgraded to higher from lower. We have a three-status record. Priority Status 1 Silver 2 ...
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Implementing collect.js code on two different commerce sites to collect abandoned cart data into 1 business unit with 2 brands

We have 2 separate retail brands set up in 1 SFMC business unit through which we send all journeys. Now we are implementing abandoned cart journey for these 2 brands using journey builder behavioral ...
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Duplicate API Calls on HTTPPost

We have added an API call to one of our emails, when activated in journey builder we are seeing the same contact hit the same API twice, sometimes three times ~85% of the time. Here is the JS we are ...
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How do I read from .env in customActivity?

I'm trying to create a customActivity in Journey Builder. I need to read some data from .env file but process.env.MYVAR is not being read because process is not found. I'm using a NodeJS app and I can ...
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Guidance on using validation endpoint of salesforce journey builder custom activity [closed]

We are building an SFMC journey builder custom activity where configuration includes 3 screens in a wizard-like structure (Back / Next / Finish). On each screen, we would like to validate the ...
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Exclusion script for Journey Builder send

I have two emails with identical content - one is used in one journey, the other in a second journey. However, I want to be sure that if a person happens to enter both journeys within a short ...
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Ad Studio Audience Size Minumim?

We are wanting to serve truly 1 to 1 social and search ads. I wasn't sure if it would be possible to do that via Ad Studio or Journey Builder. Are there minimum audience size requirements to load ...
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how to use child standard object data in the personalized mail while your journey salesforce data entry event is on parent object

I am creating a journey for which the entry event is a salesforce data event on a contact object. But I have to use child object field data in the mail to personalize the mail. For example Parent ...
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Data Extension Entry Source Filter Doesn't Work

Journey is having a super simple filter i.e.CREATED_DTE is not null. Somehow the journey doesn't admit any record. EMAIL_ADDR_TXT relates to subscriber on Subscriber key. Any thought/help is ...
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API Interactions not being entered into Journey

I am using the Journey Builder's "Fire Entry Event" REST API to enter contacts into my Journey in Marketing Cloud. When firing the event using a payload similar to this: { "...
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Journey validation error - Scheduling automation unsuccessful: Add a start date that's in the future

For this journey, this is the version 7. When I tried to change the scheduling type from "Run Once" to "Run daily for 3 times", although I set the datetime to future datetime (12....
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Does journey builder support emails with default commercial and transactional emails?

We have created a journey canvas that includes emails Email 1 - Default Commercial Email 2 - Default Transactional Email 3 - Default Commercial Email 4 - Default Transactional Email 5 - Default ...
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Salesforce Marketing Cloud JB Split based on date - specific time

I have a salesforce campaign entry event. I want to build a journey builder split based on a date/time field. However, it seems that the Journey Builder split activity based on date only recognizes ...
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How can I add a query activity on a running automation to start a new journey?

I am new at Marketing Cloud, so I am sorry if this is a silly question but I could use some help. I have an automation running with a query activity to combine different objects and populate a Data ...
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Search Journey based on salesforce object as entry source or entry data field?

Is there a way to find out which journeys using a specific salesforce object as entry source or search them based on entry data field? I tried to search journey through this API GET /interaction/v1/...
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How to get contact fields in custom activity

I am new to the salesforce and I have created a custom activity(REST). In my config.json file > arguments.execute.inArguments, I want to get my contact fields. I have following code: { "...
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InsertDE not working in email ampscript and block the preview

we have an eamil that use a conbination of a JSON and Data Ext. to personalize it, right now we need to insert into a data ext, a date that come from the JSON file, and the date that the user recieve ...
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Is it possible to gather the percent of who gets each email from a random split and put in a DE? [closed]

Right now I am trying to create a report that gathers as much info i can get from journeys and would like to know if its possible to do it with the percent of random splits. We have been using the ...
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Restrict duplicate entry in Journey Builder when there is a multiple order updates in trigger

We have scenario that, we are using Trigger Data extension in journey builder as entry source. Was planned to avoid duplicates. further we came to know that there multiple orders so using journey ...
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extract Journey Builder stopped date

I have a question with Journey Builder . I'm trying to stack a log regarding the journey and I realized there aren't any reference about how to extract the "journey stopped date". I'm ...
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Retrieving the object ID that trigger journey builder entry event by Ampscript

I created a journey with Salesforce data as entry source. The Salesforce data is based on new opportunity object creation and account is the entity who got injected to the journey. How to write an ...
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How to see contacts number per Journey

Is there a possibility to see and do a report based on the number of contacts that are on a journey? I have 4 journeys in which contacts enter and exit on a daily basis. Cheers Mihai
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When does mc api rest for journey respond with "The contact status should be Active"

We are getting the error HTTP/1.1 400 { "message": "The contact status should be Active.", "errorcode": 30000, "documentation": "" } when ...
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Running a script on row update or addition in marketing cloud

I have a DE in marketing cloud which has fields for marketing permission.The permission should be sent to an external database using an api whenever a new row is added or updated.I have to use server ...
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Marketing Cloud API error: "Empty or Incorrect Authorization Token" thrown when correct access token is supplied

While this appears to be a straightforward, descriptive error message, I think there may be more to it... The context: I am attempting to fire an entry event for a journey using the interaction/v1/...
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2 version on the the journey, the second doesn't send nothing

hey all and thanks you for at least trying to help. I'm new to SLMC and i have a problem i have a journey with email that invite people to event. i wanted to send the same email again, so i create a ...
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Personnalisation string error when validating email [closed]

I am struggling with an error that appears when I try to validate the email on my journey. Indeed, I keep have this error It seems that something is wrong with my HTML and I do not understand what. I ...
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Journey Builder || Object Activity || Save generated SFID

I am using Journey Builder's Object Activity to create a record. I am aware that when a record is successfully created, we can get the ID of the new record using the HEALTH option as below, But I ...
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How long does Journey Builder track aggregate data on a journey?

My organization is in the midst of implementing Marketing Cloud and in Journey Builder we have built some journeys which are multi-year in length. Recently a consultant told us that a journey only ...
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Update Contact Activity Summary Journey Builder Data View

I would like to check with you all if there is a way to get the Contact ID of the Update Contact Acitivty Summary in Journey Builder throug a query. Contacts are updated based on the email address ...
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SFMC - How to trigger an email based on email form submit

I am trying to build the following journey. I have a landing page (w/ smart capture form) that captures the customer's information. After they submit their information, an email is automatically ...
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How to create journey exit timestamp in SQL Query [duplicate]

I would like to write a query that populates an "exit_journey_date" field for a data extension in Marketing Cloud. I would like this query to run via Automation Studio, so that even though ...
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