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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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9 views

Journey Builder Decision Split issues

I'm trying to create a decision split within a Journey where if a lead status changes to ‘cancelled’ in Salesforce after the record's been entered into the Journey, the decision split will take the ...
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10 views

Journey working in Test, but Live doesn't appear to be working

Have a simple email Journey I am working on with this criteria: Who: AccountID (PersonAccount) Object: Opportunity Action: Created Criteria: Product_Start__c WASSET I am able to start the Journey by ...
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0answers
20 views

Ampscript Not Working on Send SMS Journey Activity

I'm trying to create a journey to send a SMS with some personalization strings. The Journey is sending the SMS but all the ampscript variables come in empty, I'm using the following code: %%[ SET @...
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2answers
30 views

Dynamic content when email is used in a Journey

i have a question when it comes to how dynamic content works when an email is being sent as part of a journey. I want the content to be displayed based on an data extension field that is linked via ...
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1answer
28 views

Check the SMS delivery status in journey builder?

I want to check the SMS delivery status in journey builder to take further action based on the status. Is there any way to check delivery status in the journey itself?
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1answer
26 views

Sending SMS tracking data to the connected Sales cloud?

I have captured all tracking data from the "_smsmessagetracking" into the DE. Now I want to update object wherein sales cloud org with the respective tracking details like SMS delivery status, ...
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1answer
29 views

Journey builder action/splits are based on user engagements taken place at CloudPages

I what to create Journey that its actions/splits are based on user engagements taken place at my landing page (CloudPages). For example, when a user clicked on button or link or even if user had only ...
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1answer
31 views

Can I change email content without stopping a journey?

I've created a journey in salesforce marketing cloud to send a set of emails. This journey is currently active & running. I want to do some changes in existing content of one of the email (for ...
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1answer
28 views

Can I put same engagement split two times at different time interval in same journey flow?

Can I put two same engagement split in journey at different time interval (in salesforce marketing cloud). Here is the use case, I want to send an email and check if particular email has bounced or ...
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0answers
24 views

Marketing Cloud API - Custom Activity - Get current user details

I'm trying to get current logged in user's emailAddress and name fields within a java app. This java app is embedded in a custom activity in the journey builder. Java app uses FuelSDK to retrieve data ...
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1answer
18 views

Marketing cloud - Journey Builder - Smart capture entry

What is the URL of a Cloud page used as a entry point in a Journey? Is it the URL i see on top of the cloud page edit page? But there it's not yet connected to the Journey right? Let me rephrase the ...
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17 views

In Marketing Cloud Journey Builder if a lead is converted to a contact is the contact “created”?

I'm using the Marketing Cloud Journey Builder. I want to use "is created" an entry source on a Contact object converted from a lead. Will this enter the contact into the journey?
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16 views

Exporting the fact that a push notification has been opened

I've successfully built a journey that will send a push notification when the user installs the iOS app I am working on. We then use Update Contact to export some data using Data extensions. How / ...
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15 views

Contact Builder > Contact > Attributes > Journeys - what is this?

A client posed the question to me of which I don't know the answer to. When you go to All Contacts and click on a contact, click on Attributes, then scroll down to the Journeys, I'm trying to make ...
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17 views

Update Journey Builder Entry Event by querying Decision Split data

I want to query the contact that went down a specific path in a decision split and get all of those contacts so that I can take them out of the entry event that fire's a journey builder. I will need ...
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1answer
29 views

How to get Data Extension ID using Journey ID

In Salesforce marketing cloud, I need to get the Data Extension ID of a journey using REST or SOAP API Call. Then this Data Extension ID will be used in further set of API calls. The challenge was to ...
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1answer
21 views

Journey Builder send off of subscriberkey or email address?

Scenario: Salesforce connector is in place and there are contacts associated to accounts that have a unique contactId but have the same email address. If I have a data extension build off a query and ...
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1answer
55 views

How to get JourneyId using JobId?

I'm trying to get JourneyId using _Job data view, I want to query on _Journey data view but their is no direct relation in between these two data views to get only required data. Is their any way to ...
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0answers
13 views

Will overwriting Data extensions cause issues in using it in journey builder through the contact data model (not journey data)?

I am in a situation where I am having to choose whether I should Add/Update or Overwrite in a Daily Batch File Import into a Data Extension which I plan to use in Decision Paths in Journey through the ...
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0answers
22 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
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0answers
38 views

Retrieve Journey Name using ampscript or ssjs

Does anyone know how to retrieve the Journey Name using either ampscript or ssjs? I want to populate the name inside of a variable when the email is sent through a journey? Something similar to ...
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1answer
37 views

Sending an automatic email after an action

Example: I will send a first email to a data extension and input a button inside the content of the email. My goal is that whoever clicks this button automatically receives another email at the same ...
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1answer
63 views

REST API call via Postman to read Journey [closed]

I am new to API call. I'm attempting to retrieve a journey together with its data from SFMC. Should i use POST or GET request? What URL goes to the request? For header, i have specified the ...
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1answer
17 views

How contacts from older version are treated when I activate new version of a journey?

I've prepared a journey which is around 15 days long. Now I want to do some modification in the same. What happens to contacts which are there in journey (older version), if I simply go and activate ...
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1answer
46 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
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30 views

Salesforce Marketing Cloud -> exit criteria with condition related to entry date on the journey

It is possible to define the exit criteria with a condition over the entry date of the customer? Example: Order Date of the customer is AFTER the entry date of the customer in that journey. I imagine ...
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1answer
34 views

Job ID question

I have been trying to get Job IDs for emails that have been sent on a Journey. When I go to tracking > sends Journey builder sends, there is an external key and not a job id. Where can I find the job ...
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0answers
16 views

Update Account level fields through journey builder based on the response received from email sent to Lead?

We're using marketing cloud, integrated with sales cloud, to send emailers. There are two objects, "Lead" & "Account". Both object have a field named "email_status". Whenever a new Lead is ...
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1answer
50 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
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1answer
57 views

Journey Builder with Update Contact Records issue

My SFMC journey (which has successfully validated), looks generally like this: Steps 1-3 | Step 4 - Update contact record step - set Boolean Field XXX on Data Extension YYY to True | Steps 5-7 | Step ...
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2answers
70 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
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1answer
25 views

Journey Builder “Send Email” activity not triggering from Salesforce Campaign entry source

I have a journey set up where the entry source is a Salesforce Campaign. The very first item on the journey is an email send, as seen below: However, when I go to activate the journey, it doesn't ...
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2answers
34 views

Exit journey on a specific date?

I'm creating a Journey to drive registration for an event. Contacts should exit the journey either by registering (that's the Goal) or else on the start date of the event -- not some number of days ...
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0answers
12 views

Empty is not equal to False in Data Extension?

I launched a journey today based on a Data Extension that had a column called Sent_1st_Email. Out of the 18K leads, there were about 2300 who had that column marked as True. The remaining records ...
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44 views

Create New Big Object Record in Marketing Cloud Journey

After sending an SMS or Email to a customer using a Marketing Cloud Journey, we would like to create a record in Service Cloud that details the content of the communication as well as the date/time ...
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1answer
39 views

What does ErrorCode: 180008 SubscriberFailureDescription: Error Code: 27 - Subscriber was excluded by Suppression logic. mean

Some of our sends in a journey are showing this error message: ErrorCode: 180008 SubscriberFailureDescription: Error Code: 27 - Subscriber was excluded by Suppression logic. The email send does not ...
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3answers
54 views

Is there a way to only send to someone from Journey Builder if they already exist on All Subscribers?

Sorry, this requires a bit of background. We are looking to setup an abandoned cart email, which will be fired from collect.js tracking code on our website. We currently use Salesforce CRM and ...
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1answer
30 views

Journey Builder customAcvitity JWT decoded, no organization id

When the custom Activity execute / publish endpoints are called, and the JWT is decoded, there isn't any contextual information for which organization sent the call. This app could be used by many ...
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1answer
27 views

Triggered Send Data Extension used for Journey Entry Data Extension

I'm looking to use a Triggered Send Data Extension as the Entry Data Extension for a Journey. So a Triggered Send Email will be sent, then on a schedule the Triggered Send Data Extension will be ...
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0answers
53 views

Engagement split journey

I have a journey where around 1100 entries entered the journey. They all received the first email and then I added an engagement split. If people opened the first email they follow the 'yes' path, if ...
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1answer
49 views

Automation Studio and Journey Builder - Unsubscribes

I've created a Journey that has a data entry source that feeds from an SQL query in Automation Studio that runs daily. The Journey sends three emails, a week in between each send. I am unsubscribing ...
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1answer
32 views

How can i debug journey emails which include Ampscript from a Salesforce Data Event?

I think the subjectline says it all. Is there a possibility to debug my journey emails if my ampscript (which includes Salesforce Data Event) is working properly? For example: %%[ VAR @...
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1answer
43 views

Frequency Capping

Is there a way I can add frequency check for every email step? Check to see if the contact received an email in the last 24 hours, if not they move to next email touchpoint in the journey and if they ...
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1answer
48 views

Querying ActivityName in _JourneyActivity data view returns no results

My brain is breaking. I have journeys deploying emails in my Salesforce Marketing Cloud instance. According to all of Salesforce's documentation (specifically this page), I should be able to query ...
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1answer
39 views

Sending SMS from Journey to Subscriber with multiple entries

I have a Journey where the start object is Cases (via Salesforce Data entry) that may have multiple instances of the same Customer at any given time, what I want to do based on the Case record ...
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vote
1answer
27 views

Defining which record to be used in decision splits with 1-M relationship

I am building a Journey based on Cases within Salesforce (via Salesforce Data entry). Before each touch point I want to check to see if the case is still Open before the next step, I want to know how ...
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1answer
83 views

Journey Builder Email activity: “Not Sent” - is it possible to find out why?

We are using Journey Builder to send out transactional emails. I am reviewing one of these journeys and I can see that the email activity has a small number of "Not Sent", which I assume means they ...
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1answer
38 views

How to edit Template

I have an email which created using template (content builder). I shared the email with another Business Unit let say from 'BU-A' to 'BU-B'. In Business Unit 'BU-B' I have duplicated the email and ...
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3answers
121 views

REST API Call Journey through Postman

I'm trying to make an API call through POSTMAN to trigger a journey, but when I doing that I am getting Error: 596 Service Not Found PostMan Call: Host: https://************.rest....
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1answer
25 views

Dynamic content within journey builder using Live Data

I'd like to use the Lookup function (Lookup(1,2,3,4,[5a,5b]...) ) within an email while in Journey builder to generate dynamic content. Is there a way to name the data extension (field '1' in the ...