Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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27 views

How to debug a custom activity in journey builder

I created a custom activity that is hosted in Azure, I was able to put it in a journey builder and activate it. Now in the config.json file there are multiple end points and I want to do some ...
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19 views

Journey API Entry Source - EventDefinition Key not found - errorcode 10000

I'm trying to fire one journey though API entry source but I get the error { "message": "EventDefinitionKey 'APIEvent-43f63b4f-02f4-62d2-cc88-c433c5dc0a76' not found", "errorcode": 10000, "...
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1answer
29 views

Journey Logic Problems

I'm getting stuck in a journey implementation. I get the feeling I'm overcomplicating this but I can't seem to breakthrough here. I'm building 3 journeys that begin with their own filtered entry ...
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Error receiving notifications from Journey Builder in android with SDK v6.3.4

🙏🏽 Hello everyone, I’d implemented Marketing Cloud sdk on android to receive push notifications. The notifications are working perfect from Mobile Push, however, when we send it from Journey ...
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1answer
52 views

How can I change an URL link in a deployed Journey Builder mail?

I have a running Journey Builder campaign, where one mail was already sent to subscribers. I would like to change a link, so the subscribers see the updated link in the already delivered email. In ...
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1answer
29 views

Pass line break to Long Text Field from Journey Builder

I have a Journey in Marketing Cloud that is creating records in an object in the Sales & Service Cloud from data stored in an SFMC Data Extension. That object has a long text field that I ...
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1answer
22 views

Google Analytics Audience not available in Journey Builder

I just created the integration of Marketing Cloud and Google Analytics. I created an audience and after a few days I am trying to use it as an entry source in a journey but it doesn't appear. I see ...
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42 views

How to match ID:s in Journey builder when new versions are created

I have created a custom component for our journeys and a tool that gets Journey Builder metadata using REST API. When I create new Journey and activate it, Journey Builder REST and the custom ...
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0answers
51 views

What is Data driven Journey? [on hold]

I'm new to Salesforce Marketing Cloud. I had an interview few days back and the interviewer asked "What is Data-driven Journey" could anyone explain me about that? and are there any other journeys ...
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1answer
24 views

Exclusion Scripts for already in Journey

There are 5 version of Journey and all older version are still finishing and version 5 is currently running. Now I need to change the exclusion script in all email steps. There are two ways I am ...
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1answer
27 views

Journey builder custom activity app accessing Data Extension field values dynamically

I have a query regarding marketing cloud custom journey builder app. This question might look similar and tried but the solution ins't working might be something wrong with my execution. Please ...
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2answers
42 views

Journey Builder API Entry Event 400 Error

I am trying to learn how to use the Journey Builder API to enter a record from a Cloud Page into a Journey. I am able to get my access token from the auth endpoint but when I make the API request to ...
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1answer
22 views

Export list from Journey Builder

We have a Reactivation Journey targeting inactive customers. I want to export a list of customers who have not been reactivated by the end of the Journey so I can pass on csv file to our Outbound team ...
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1answer
27 views

Is there a way to specify Journey Builder Email Sends to occur only during a designated timeframe (i.e. Business Hours)?

Similar to the Send-Throttling "Delivery Window" setting, is there some way to achieve only sending emails during a specific timeframe throughout the day when an Email Activity is used in Journey ...
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1answer
38 views

Dynamic Sender Profile randomly works

This is such a strange case. I created a dynamic sender profile which randomly shows the right sender and otherwise shows the default one. I will tell you step by step what I did: Creating a journey ...
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2answers
53 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
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1answer
35 views

Exclusion Script more than one DE

I have a question about using exclusion script. How should you write it if you are trying to exclude 2 data extensions? I can't find examples of this anywhere. Below is what I came up with: ROWCOUNT(...
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2answers
59 views

Journey Builder API to extract total populations

I am currently looking to extract the number of contacts who went through different activities of a journey. Is there a way I can extract this information through API?
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0answers
57 views

Decision split activity in Journey Builder

I have created a Journey builder with a Salesforce Data Event on the "Opportunity" object. When an Opportunity record is injected into the Journey later in the customer journey process if the ...
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1answer
32 views

Salesforce Account as Entry source in Journey Builder Does NOT work

I use as an entry source Salesforce Data. In case i want to target leads, i choose Lead ID everything works properly. Now, i want a journey for Accounts that i have in Salescloud.I tried everything ...
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24 views

Why is my UTM campaign name in Journey builder locked

I am trying to changing the name of the UTM campaign name in journey builder but is is locked. How do I change / modify this?
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1answer
34 views

Getting subscriber opens and clicks from journey emails

We would like to get subscriber opens and clicks for all emails from all versions of our journey in the last 6 months (I know that's the limit for data views). I've found the official SQL query but I ...
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1answer
32 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
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1answer
25 views

Journey Builder: How to use Wait by Attribute using Contact Data

I have built a journey which send an email the day before of an event. To do this, I have chosen a Wait by Attribute using Contact Data due to the date of the event may change. The journey can ...
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1answer
56 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
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24 views

Journey builder cross object data

We have a custom object "Coupon" in Sales Cloud. This object has Contact lookup field and 'coupon code' text field. When Coupon record is assigned to a contact, s/he will become a campaign member (...
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2answers
46 views

Salesforce Data as Entry Event - System Generated Data Extension is not getting updated

I have a journey that is using Salesforce Data as the entry event. SFMC automatically creates a data extension for that journey and automatically links it in Data Designer in the Sales and Service ...
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1answer
18 views

How to send an email one day prior in journey builder? and how to retrieve SF data using AMPSCRIPT? [on hold]

How can I send an email reminder one day prior through a journey. The Entry source is Salesforce data. Also I want to know how I can retrieve the content of that field to include it in the email using ...
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1answer
25 views

Related Salesforce Objects not showing in Journey Builder

I have created a Journey which uses Salesforce Data as my entry event. When I am setting up the Filter Criteria, some of my related objects are not shown. All objects used are synced from Salesforce ...
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1answer
28 views

Consequences of emptying and refilling Data Extensions of Contact Model

After a lot of wrestling with the Script Activities containing SSJS for removing unwanted rows from my DEs and noticing that there are limits on the number of rows they can delete in a for-loop (2500) ...
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1answer
36 views

Get contacts that are moving through the Journey

What is the best way to see contacts that are still engaged in a specific Journey (have not left). There are no "contact update" related activities that would make it easy to define who left already.
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2answers
26 views

Restrict users to recieve emails once they exit from journey

I have a requirement in which users should not get any emails for 2 months once they exit journey. In journey settings we have used "re-enter only after exiting the journey". Is there a way we can ...
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1answer
31 views

How to get updated Lead data in Journey builder?

We have created a Journey in Marketing cloud and Lead enter in the journey based on some criteria so after this someone will change the Lead status like Open to Contracted so we need this updated ...
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1answer
40 views

Marketing Cloud Journey Builder - Logic when using contact data evaluation

I have a Journey where it does a decision split based on a Data Extension Status field = Planned. I am using the "contact data" evaluation option as the status can change from the time the person is ...
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1answer
54 views

Wait by an attribute after a decision split in Journey Builder

I'd like to have the following scenario: If the date value of a field called FlightDate is more than e.g. 2 days away, then I would like to wait until the day after (another value) BookingDate in ...
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2answers
81 views

Stop email from sending using AMPscript

I have a journey which sends an email. The email contains an AMPscript pulling content blocks in. Is is possible to NOT sent the email if there are no content blocks in the email? SET @CONTACT_ID = ...
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1answer
46 views

Salesforce Marketing cloud Journey builder : Need to send real-time email when user enter in a journey for many consumers

As per the requirement, I need to send real-time email to user (large audience) when he/she enters in a journey. I can do it using "API Event" . But my question is what if there are thousands of ...
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0answers
22 views

Salesforce Data Event for multiple criterias

I just created a Journey with a Salesforce Data Event. The criteria to inject the customers is: The value of a field A has been updated to 'True' A new record is created and the value of the field A ...
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1answer
24 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
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1answer
33 views

What data should I include in the journey entry point DE?

I am new to Journey Builder and wondering about the following: In order to find which recipients should participate in my journey, I need to run an SQL Query and update the associated Entry Point DE. ...
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0answers
32 views

How can we set Subscriber Status correctly using MC Connector

There is a common issue with Marketing Cloud when connected with Salesforce that it assumes new Subscribers are Status = "Active". Typically we get around this by running an automation to correctly ...
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1answer
40 views

Evaluate All Records using Salesforce Data in Journey Builder

When using data extensions are the entry source, you are given the option to Choose How to Process Entry Source Data by either Evaluating New Records Only or Evaluating All Records. But when ...
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1answer
40 views

Decision Split With SF Entry Event Not Working As Intended

I've got a journey being populated by an SF Entry Event from the Lead Object. Later in the journey, I want to check for updates to a status field on the Lead object using Contact data. Unfortunately, ...
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0answers
21 views

How to know where an automation is used?

Please I need to know In which Journey Builders, an Automation is used in the entire Business Unit. What is the quickest way to do that?
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1answer
50 views

SFMC not sending data to a custom activity endpoint (REST type)

I have a custom activity that isn't getting any data from MC. Param1/param2 are coming from activity UI form, Subscriber key is hardcoded in config.json. Is my configuration valid? Publish.url is ...
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0answers
19 views

Journey Builder error on Multi Org

I have 2 business units connected to the same org and 2 Journeys with the same entry event (Salesforce event : created or updated on the Contact object) I can see new entries on both Journeys but ...
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1answer
16 views

Create Journey from Template - Journey Builder API

Can you create a new Journey from existing Templates using the Journey Builder API?
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1answer
21 views

How to add a dynamic value for ordinal #4 in Lookup Function?

I've got 2 Data Extensions. Let's call them A and B In my Journey, I can only easily include the attributes from the Sendable Data Extension (A) that I'm using to trigger the Journey. However, I ...
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1answer
22 views

JB sms test not working

I have a JB using SMS, with a DE that is sendable/testable and includes a subscriber key. See image to see how data is setup. The journey validates fine, allows me to select testers from the DB, but ...
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2answers
53 views

Journey Builder Salesforce Data Event and APEX Governor Limits

We use Salesforce Data Event as journey entry source and we now have a requirement to do a bulk upload of contacts to Sales Cloud and inject all of them into a running welcome journey. Could someone ...