Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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22 views

API CALLS TO CREATE A PUSH NOTIFICATION ON JOURNEY BUILDER [closed]

I would like to create a notification push (outbound) content via API in able to configure him on Journey Builder. I don't find nothing on the developer salesforce documentation for this topic.
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12 views

Do not send Individual Email Results by default in Journeys

Unlike almost all messages about this topic here my IER are working perfectly. Too perfectly. When I create a journey and add an Email activity, it automatically have the parameter "Send Tracking ...
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23 views

How to view the subscriber information in a GA360 audience?

GA360 audience is used as entry source and it shows a DE that is refreshed daily. I am aware that GA360 only pushes the subscriber IDs back to marketing cloud. I would like to query this DE in an ...
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18 views

Marketing Cloud/Journey Builder Reports with Exports of Metrics [closed]

Is there a way to export the Journey Builder Reports meaning when viewing the metrics and UI of a Journey to pull those into reports or have them in a way that is easily accessible and shareable. ...
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17 views

Is Einstein STO activity in journey builder considered a “wait activity” for the purposes of Exit Criteria?

Given that the Einstein STO activity must be immediately followed by an Email activity, I'm wondering how this works with Exit Criteria? Documentation for Exit Criteria says "Journey Builder ...
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41 views

Remove duplicates in Journey Builder

I was wondering if there is a way to remove duplicates in Journey Builder? I'm looking at creating a welcome campaign via Journey Builder. Currently I have within my welcome email AMPscript which ...
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40 views

Marketing Cloud SQL not updating field in data extension

I have a synchronized data extension that SQL queries Lead data into another data extension that is being used in a Journey. The Journey sends out an initial email based on the status in the SQL query....
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39 views

Include The journey name in Data extract file

I'm working on a data extraction. I implemented it with a file transfer to my FTP, it's for "Sent" journey feedbacks. My customer would like to have the "journey name" in the ...
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1answer
28 views

Salesforce Entry Event Campaign Does Not Pull in Contacts on Activation

When selecting a campaign from a salesforce data entry event in Journey Builder it states "Select campaigns to add members to the Journey. Only members added to these campaigns after activation ...
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34 views

Is there a way to query in Marketing Cloud to check how many contacts enter a journey in the last 30 days?

Currently, we are using the specific journey's history to check the Entry Results for the last 30 days. However, I was wondering if we could query this using Automation Studio in SFMC to automate this ...
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20 views

Create a journey builder via API

I'm trying to create a new Journey Builder from scratch via API using postman to send requests. Can you please tell me why this is not working? POSTMAN'S BODY AND URI: https://mcgy52s3ftpt5b-...
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14 views

SMS Custom Activity in Journey Builder [closed]

I need to create a SMS Custom Activity in Journey Builder in order to inject SMS (created with an external solution) to MC. The process is to connect this external SMS provider to MC via an API ...
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32 views

Last 24 hours query not working in SFMC Automation Studio

The query we've been using for another use case for a few months, is not working on the current automation in which we want to send a journey email to customers who registered on our website in the ...
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28 views

How to integrate push & email in a single journey? [closed]

We have a Data Extension as the entry source in the journey with these fields: contact key(email address), Email-address, productID. Once the user enters the journey we send them a email. Now we wish ...
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19 views

CloudPagesURL(XXX) creates broken links due to multiple '?' in the URL [duplicate]

I was facing the following issue today: CloudPagesURL(XXX) used in an email sent with Journey Builder vs. contacts in a Data Extension creates syntactically broken URLs. That leads to the target Cloud ...
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21 views

Using data model fields in transactionnal triggers [closed]

I am working on implementing the functionality of sending emails with transactional triggers, it's working well. But I have a new request from the customer: they want to be able to see some other ...
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1answer
30 views

Best workaround for monitoring clicks on dynamic links within Journey Builder

What is the best in-Journey-Builder workaround you have when you want to retarget clicks on dynamic links in mails in Journey Builder? I'd use queries myself, but I'd really like to know of any ...
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24 views

Ad Audience in Journey Builder, will the record be removed from Audience once meets exit criteria/exits the journey?

I know in the Ad Campaign activity you can set up how many days the ad should be served for, but in Ad Audience, there is no such option. Does it mean that the contact record will never be removed ...
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1answer
25 views

Journey Builder Salesforce Data Source Campaigns not showing all Campaigns in Marketing Cloud

When I use Salesforce Data as an entry source in Marketing Cloud I'm not seeing all the Campaigns that are active on the CRM side. There are some that I am seeing but a vast majority are not showing ...
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12 views

How to test Ad Studio activity in Journey Builder?

Does anyone have any idea how to test configured Ad Audience activity (and/or Exclusion audience) prior to setting it live? Or do we just trust it will be working :)
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29 views

How to use an engagement split for tracking specific links in a scripted email (“You can't select individual links for this email” message)

I am trying to create a decision split based on whether or not the users click on a specific link in an email. As far as I understand the proper tool to do this is an engagment split. However, when I ...
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1answer
23 views

Pause journeys for more than 14 days

The documentation says that 14 days is the maximum time you can pause a journey. Looking at the API, I see the parameter PausedDays. I am thinking of testing this with "PausedDays":15, for ...
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6 views

Missing Send Date in Datorama on Journey sends

creating our initial reports in Datorama for Marketing Cloud email sends and SEND DATE is not being pulled into our available data. We are using the out the box (standard) SFMC connector All of our ...
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22 views

Journey Entry Issue

I have a general journey entry question. We use the MC Connector. This is the scenario: In SF tasks are created on a contact record with one of several subject details. The contact could have several ...
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1answer
25 views

Details on JobContentBlock / Snapshotting

Recently i had to deal with a duplicate key error which was caused by a email activity inside a journey that somehow made me question a whole approach i have set up for templates and email across a ...
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26 views

WhatsApp Tracking Extract fails to run

Currently there is no available analytical report regarding WhatsApp messages in Marketing Cloud. The only WhatsApp report that Marketing Cloud provides is not working right now, according to this ...
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1answer
35 views

Email to be sent to subscribers based on the time zone in journey [closed]

I have a case in which the emails need to be delivered to the subscribers in my journey based on the time zone, like pst, cst etc. Thanks,
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1answer
36 views

Marketing Cloud Contact Data Amount field comparison to journey data amount field [closed]

I have a total amount field on the contact and within the journey I want to see if this total amount in coontact data DE is > than the total amount this contact has entered the journey with (...
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1answer
30 views

WhatsApp Infinite Loops

I´ve been a marketing cloud user for almost a year now, so I believe I´m still a beginner regarding some subjects, specially the latest features like WhatsApp. I am currently trying to set up a ...
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1answer
53 views

Journey Builder Flow Control Based on New or Existing Data Extension Record [closed]

Is there a way to control a journey's flow based on if the record is new or an existing Specifically, I'm using a Cloud Page form as an entry source. Here's my use case: A user fills out a Cloud Page ...
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1answer
26 views

Marketing Cloud Journey Builder - different email send hours on weekends

I'm trying to set up Journey Builder in following way. There will be some email activities and I should have a delivery window but based on a current day of a week. From monday to thursday emails can ...
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1answer
44 views

Remove subscribers from a journey data extension via an action in the journey itself

Please help me sort this issue. Subscribers from 70 different countries are injected into a journey data extension via API originating from our Axapta ERP. I can't control what is injected via Axapta. ...
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1answer
48 views

Journey Builder Custom Activity to stop Contact from continuing the journey

We have this custom activity in my Journey and we do a validation of these contacts on our side. If the contact validation failed on the custom activity journey, we want it to stop the journey of ...
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25 views

Update Bounce Category and SubCategory in CRM through Journey Builder

Is there a way to update CRM Objects with the Bounce SubCategory? I have a JB that always after a send i create a Task Activity to record in CRM for the service people. I update after 3 days if the ...
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1answer
84 views

Contacts ejected from Journeys when emails fail to send

I've observed a new behavior for emails sent from Journeys. In previous releases of Journey Builder, if an email failed to Send to a Contact, then the Contact would just keep on progressing through ...
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1answer
56 views

How would you update email address in active journey?

We face a request to update email address that is used for sending in active journey (address could be changed throughout the lifetime of the journey and we need to use up-to-date one). Additional ...
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1answer
21 views

New Journey Builder Version with different Entry Source - will the previous version keep running? [closed]

I have a journey using an APIEvent as the entry source. I have created a new version within the same journey but with a new APIEvent. Can both versions run concurrently with the different entry ...
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1answer
28 views

How to find email address available or not in the multiple data extension journey builder exclusion script

How to check in exclusion script if the Email address is in the multiple data extension should be send the email else do not send the email in journey builder email summery. IF(AND(EmailAddress IS IN ...
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1answer
31 views

Update or Overwrite in SQL Automation when using Contact Data Attribute Group in Journey? [closed]

I have a Journey using Attribute Group / Contact Data. ContactKey:1:N The Journey Entry data extension (:1) in the Attribute Group, has a Today minus -2 days filtering in the SQL query in Automation ...
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26 views

Changing Company Information in setup does not carry over to already activated journey emails

I recently updated the Company Information section in each of my business units as our company moved to a new address. However, I have just noticed that for any existing emails in active journeys, the ...
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32 views

Marketing Cloud Connector Objects not visible

I recently installed the marketing Cloud Connector and configured the connector as per salesforce documentation/trailhead module(https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-...
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1answer
43 views

SMS SendLog relation to Journey

If I understand correctly this mean that there is no way for us to resolve what Journey the SMS in a send log relates to? What do we get in the SMSJobID and SMSTriggeredSendID columns? I see that it ...
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22 views

Journey Builder: error when trying to use an outArgument value in another activity

In Journey Builder, I'm trying to use an outArgument value of a custom activity as inArgument of another custom activity. I've checked out a lot of answers to similar questions and I think in theory I ...
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221 views

'Hard Error' in Journey Builder

I have a question about the Hard error in Journey Builder. I'm using Data Extension for Entry Source, and as soon as people enter the journey, there is an Update contact activity to insert the entry ...
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1answer
72 views

How to initiate a journey (via API) for 'new' users in SFMC?

We would like to initiate a journey for 'new' users via the Rest API (POST /interaction/v1/events, see documentation). These users are new in SFMC. In other words, we have no contact (email address ...
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1answer
27 views
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1answer
50 views

Add MessageText to the SMS SendLog data extension

Is it possible to add custom fields such as mobile number and SMS message text to SMS SendLog data extension? The client is sending SMS using mostly Journey builder. Thanks, Ivan
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9 views

Trying to send Chatter notifications when through Marketing Cloud Journey builder when call to action button selected true by prospect

Can I send a chatter notification through Journey Builder when a prospect clicks a call to action button based on journey builder criteria?
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2answers
52 views

Marketing Cloud Customer Journey builder limitations

I have 2 journeys. One is the welcome journey, and one is the post-purchase journey. We automatically opt-in all users who checkout. Unfortunately right now new all users who checkout with us are ...
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1answer
25 views

How do I resolve this Marketing Cloud Journey Object Activity permissions error?

I am getting the following error when I am trying to create a record in Journey Builder in Marketing Cloud. Your account does not have sufficient permissions to access this feature. Which permissions ...

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