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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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Using update contact to monitor customer engagement with multiple Journeys

I have 2 separate journeys running off 2 different data extensions. A select group of customers enter into Journey 1 first and then 2 weeks later all customers enter into Journey 2. I want to track ...
user150053's user avatar
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Exclusion AMPscript not working in a journey

I'm using the AMPscript below in a Journey email. I have 2 DEs - one for the send and one for the exclusion. However, when I run the journey it still sends the email to the emails in the exclusion DE. ...
Jane Edwards's user avatar
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ExitCriteriaMet

I have a journey where the contacts went to the "ExitCriteriaMet" Status after going through a Wuntil Date, it's been a few days since the contacts have left this status, what could it be? ...
Everton S. Bittencourt's user avatar
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Journey is not taking the most updated Details of Subscriber

Requirement - Journey should pick up the most recent details of the subscriber while the subscriber is in the Journey. Workaround - I have created a DE with one field as SubscriberKey (relates to ...
Umang Dwivedi's user avatar
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Creating a task from a journey to salesforce

I'm trying to create a task in salesforce from my journey. Steps taken: Created a Group/Queue in salesforce Created a journey entry point being a data extension Added the Object Activity select ...
Radford's user avatar
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Choosing especific value from DataExtension to use on Jorney

I have an Data Extension that uses 2 primary keys. One is an identifier of the customer, the other one is the product id. I have a status on this table and I use it on a journey that informs the ...
Cleuter Antônio Pigorelli's user avatar
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1 answer
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marekting cloud - can we automate to send all subscriber data to my subcriber list in marketing cloud in order to automation subs-unsub..helpplssss

I have a scenarion where I am not using connector first of all and I am sending my salescloud data account/contact to marekting cloud data extension through rest api. Now the tricky part is we have 2 ...
arjunsoni's user avatar
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1 answer
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Use email attribute from Contacts. Not Working in marketing cloud

We have a journey with multiple eDM activities in it. Our subscriber often change their email addresses and this journey will run for a long duration of time. To facilitate this email address change ...
Saket Shandilya's user avatar
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STO (ESTO) Einstein Send Time Optimization sends outdide of the STO Window

we are seeing from a Sunday June 9 email that went thru a 12 hour STO window in Journey Builder that contacts received the email well AFTER that window closed. You can see in the 1st attached image ...
dfqueally42's user avatar
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Question on Journey Builder recurring schedule send

We have setup one recurring Journey in Salesforce Marketing Cloud for everyday(Sun-Sat) 11 am IST. The entry source is data extension which is keep updating multiple times in a day. If someone updates ...
Rishabh Sharma's user avatar
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Journey wait time to be changed

Can wait time of a ongoing journey be changed? I have an ongoing journey that sent an email to a DE. The initial wait time was 2 hours. After 2 hours, I added a contact update and object capture ...
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Remove customers from journey in case they placed an order within the wait activities of 6h or 24h

In journeybuilder, we want to build an abandoned basket journey. We want to send out and email after 6h and after 20h. Before each send we want to check if the customer bought something after the wait ...
Birnty's user avatar
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Marketing Cloud Cloudpage not appearing in select source in journeybuilder

I create a Cloudpage with Smart capture with "Use in journey builder" enabled and it appears. I disable and enable "Use in journey builder" and now i cannot find it in the "...
Rafael's user avatar
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1 answer
50 views

Journey Builder Entry source count is zero

I have Automation that overwrites the data extension and we are using the same DE for email send via Journey builder. Some times count became zero after running the automation. Can we set any clause ...
Rishabh Sharma's user avatar
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Configuring Journey Entry for Records with Pre-assigned Campaigns in Salesforce

I'm using Salesforce data in a Journey and need records that already have the campaign assigned to enter the Journey. How should I configure the Journey entry source to achieve this? Currently, it's ...
Duicug's user avatar
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Update contact record in native DE on journey - will the update be available for later steps in journey?

I am trying to build a journey in Marketing Cloud that includes an "update contact" step as the first step in the journey (for example, update contacts who are age 50 or older by changing ...
susane's user avatar
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Boolean Attribute Issue in Decision Split Activity in a Shared Data Extension

I'm using a boolean attribute in a shared data extension in the decision split activity in the journey. The business unit I'm using is a child business unit. However, I noticed that the boolean value ...
Prasad Ruwanpathirana's user avatar
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Suppress engagers from the journey builder eBlast and send the same eBlast to non-openers using journey builder

I sent an eBlast using journey builder to my subscribers. Based on their engagement activity, a new record was created and updated in the CRM subsequently, the DE was updated with a boolean value. I ...
NDSF's user avatar
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2 answers
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Journey Builder sending to the wrong email address

I have a sending data extension with an ID as the subscriber key + the email address. The issue is that when sending an email via journey builder, for some reason it's not sending the email to the ...
malena's user avatar
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1 answer
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How to fetch data of users entering into journey and data of users in wait period activities in journey builder

Please assist with the below details on how to fetch data of the users: a) How can we fetch data of the users entering into the journey using SFMC reports or any source for KPI. b) How can we fetch ...
Sfmcprgmr's user avatar
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SFMC Push Notification to custom Web URL

I would like to send a push notification that uses the Journey Builder option, "Go to Web URL: Insert a URL in the field that goes to a web page." Does this field support a content block or ...
JulieHurtz's user avatar
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Journey builder - can I send to multiple distribution lists?

We are looking at moving from Email Studio to Journey Builder so we can use the A/B testing. I currently capture multiple audiences by using automated Outlook distribution lists that I have uploaded ...
Erin's user avatar
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-1 votes
1 answer
63 views

Journey builder update contact activity to sync on SF CRM

I have an email campaign with a confirmation button. I am planning to use the journey builder to send this out to users who selected a particular date for an upcoming event and confirm their ...
NDSF's user avatar
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1 answer
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Email data not appearing on Email Analytics

I recently activated a new version of a previously functional journey, retaining all email contents from version 4. However, one of the Email Activities is not triggering as expected. The email ...
Gabriel Zanotelli's user avatar
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1 answer
63 views

Emails sent via Journey don't show up in the Marketing Cloud Calendar?

In this page of the documentation, it says This list displays searchable items stored in your Calendar. All completed email sends User-initiated Programs Automation Studio API Seeing Automation ...
banjug's user avatar
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1 answer
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SFMC - Contact who change busines unit

I'm an SFMC Expert and i'm facing a use case that I never encountered. I'm constructing a multiple business unit organization, and my contacts, dedicated to a business unit due to a business rules on ...
arouillard's user avatar
1 vote
1 answer
61 views

Removing contacts from a journey via script activity

I've written a script to remove a batch of contacts from a Journey since we've revised our criteria of who should enter. After testing it on a sample set of subscriberkeys, I searched for them in ...
K K's user avatar
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-1 votes
1 answer
30 views

Access event data during Journey

Im curently developing a journey that generates some objects to serve as logs to Salesforce using the the Object Activity. I need data like the Journeys name and when that specific client entered it. ...
Gabriel Zanotelli's user avatar
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45 views

how to secure custom activity endpoint other than of /save,/publish,/validate and /execute

Inside my journey builder custom activity i am using custom endpoint to retrieve information and display in UI, i am thinking hosting custom activity as an static website (/public). we can specify ...
aswin's user avatar
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1 vote
1 answer
129 views

Why is the total delivery count decreasing day by day in Journey Builder email tracking?

I sent an email on 1st April using Journey Builder and the same day report showed that the tracking number of delivered was 29096, the same email the number delivered on 2nd April was 29094 and the ...
Sfmcprgmr's user avatar
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Not receiving email after updating Email in Transactional API event journey

I'm Not receiving any email after updating Email template in the Transactional API event journey. I followed this article by salesforce https://help.salesforce.com/s/articleView?id=000396012&type=...
salesforce-user's user avatar
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Capacity of Queue in transactional send journey

I have a transactional send journey. There is a business use case to pause this journey for couple of days. By pausing the journey i understand that messages will be queued. I want to understand what ...
Sar's user avatar
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0 votes
1 answer
62 views

Restoring a deleted package

Yesterday we deleted an Installed Package from MC, but it turns out we need it so I would like to restore it. Does anyone know if that's possible? Thank you in advance! UPDATE: I contacted Salesforce ...
olsf's user avatar
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1 answer
40 views

Is it possible to change the design of wizard steps in SFMC journey builder activity [closed]

Is it possible to change design of wizard steps in custom journey builder activity. I'd like them to look something like this Thanks in advance.
mradovcic's user avatar
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63 views

AB Test on Journey Builder

In Content Builder there is a feature called as AB Testing now I created an Email for that AB test and gave a name.If I place that Email in Journey Builder the Subscribers only receiving the ABTest 1 ...
Vinu's user avatar
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1 vote
0 answers
32 views

Reference Decision Split Criteria further along into journey path

We're populating our Journey table using a file import that overwrites a data extension every day. We utilize contact data via this data extension to split our contacts out into multiple branches via ...
Elise's user avatar
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0 votes
1 answer
57 views

Issues with Salesforce Data entry in journey for Person Account

I've created a journey with a Salesforce Data entry source. Its a very simple configuration. I look for ContactId from contact and my entry criteria is just a field con "PROMO" from Contact, ...
Marcia Yoppi's user avatar
-1 votes
1 answer
53 views

Use email addresses collected on a SFMC CloudPage to update/create Contacts (etc) in Sales Cloud

I've created a CloudPage in Marketing Cloud, to collect email address and some other information. I thought I would be able to use the DE as entry DE for Journey Builder, use the email address to ...
Michel Hendriks's user avatar
1 vote
1 answer
121 views

SMS Character Limit with AMPScript

We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
James Lunn's user avatar
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0 answers
139 views

"Missing message activity" warning

I have created a new message custom activity that works fine The config.json has a "category":"message" option and the package is registered as "message", but still upon ...
Felipe Garcia's user avatar
1 vote
0 answers
50 views

SF Process Builder Retiring RE MCC; what is the impact to activities in the SFMC (i.e., active journeys, automations, synchronized data extensions)?

Do any activities need to be stopped and restarted or will the MCC automate these processes? Are there any delays to be expected?
Lauren's user avatar
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0 answers
40 views

MC object activity error

I'm trying to create a journey and I've added the Object Activity in the flow but when I click on it I get this error. The strange thing is that even though I encounter this error in this business ...
olsf's user avatar
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1 vote
0 answers
92 views

How make custom activity

I need to create a custom activity for Journey that must take the dataextension in input and associate to each a code (taken from an external API) and make a post call to an external server with [{...
Rotten_Mind666's user avatar
0 votes
2 answers
127 views

Remove contacts from a journey in Journey Builder

I have created a journey with No re-entry setting. Contact have been injected into it through a process we did not want. We cannot create a new journey as this journey is connected with a campaign in ...
R Suri's user avatar
  • 309
0 votes
1 answer
176 views

Journey builder decision split, calculate [Current Date/Time] Minus [Date/Time Field] with minutes precision

In Journey builder, decision split block, is it possible to make decision based on the value of [Current Date/Time] Minus [Date/Time Field] with precision to minutes. We can compare a value with "...
Khoa Nguyen's user avatar
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86 views

How to exclude sending SMS on holidays?

I am setting up a journey with external API system in SFMC to send SMS message and have a situation of recurring journey running daily, taking all records from Call object who made a call the day ...
Anja Bašić's user avatar
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0 answers
41 views

Can I pass values in the body root instead of through inArguments with Marketing Cloud Custom Activity

Originally posted to stackoverflow before finding this community. We built a custom activity POST in Journey Builder. It works as designed, connects to our API and passes field:value pairs like a ...
Scott's user avatar
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-1 votes
1 answer
75 views

In Salesforce Marketing Cloud, is it possible to separate BCC/CC Bounces and opens from the intended subscriber?

I have a SFMC journey on which I CC a personalization string (email in DE). I want to see if it's possible to separate the interaction of the 'to' line recipient from the actions of the 'CC' ...
chorlesbarkley7's user avatar
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0 answers
47 views

Implementing Time-range Email Delivery in journey builder

I'm currently facing the challenge of setting up time-based email delivery in Journey Builder. I want to restrict email delivery to a specific time slot, 9am to 10pm, but unfortunately, Journey ...
Júlio Cesar Gomes's user avatar
2 votes
0 answers
228 views

Wait By Attribute in 2-way SMS communication journey - values in the field changed by next keyword

I am trying to prepare a journey for 2-way SMS conversation, on the basis of this topic: Capture SMS response on Journey Builder. So my journey sends SMS message to the consumer and on the basis what ...
Maciej Barnaś's user avatar

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