Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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19 views

How can I debug the journey builder Hard error "This contact is missing a required attribute." [closed]

I have used DE as an Entry source in the journey and this error came up in b/w the journey, the email-01 sends were successful, after the wait duration of EM-01 this issue came up while sending EM-02 ...
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21 views

What are the best courses (paid or unpaid) for Marketing Cloud that the community can vouch for? [closed]

What are some courses/resources for Marketing Cloud that people have taken or used recently/over the years? I'm currently involved in creating/manipulating DE's, creating & editing email content, ...
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25 views

How to build a journey so that it works in specific cycles? [closed]

I have a problem with designing a new journey. We have a main data extension with synced data from force.com, let's say Customers DE and second Orders DE. Orders DE have fields related to Customers DE:...
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27 views

API Calls - Marketing Cloud to Sales Cloud via Campaign Activity [closed]

I have a very simple question. I have a Journey setup to update a contact (Campaign Member) in a Campaign via the Sales Cloud Campaign update activity. Does utilizing that Campaign update activity ...
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1answer
43 views

Using Handlebars and Mustache Template syntax into Update Contact Data Activity in Journey Builder

Journey Builder includes a Data Binding feature to bind data in the context of a Contact, Interaction or Event. This is feature is primarily used for developing Custom Activities or programatically ...
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24 views

Send Journey Builder Emails Only During Weekdays [duplicate]

We have a journey with a salesforce data entry source. When an action happens in CRM, we push a record in the journey and do not want these contacts to receive an email communication over the weekend....
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23 views

(Salesforce Marketing Cloud) Getting Journey Details by Id on Postman

I have been using Postman to get Journey Details by Id (The real task is to update it through cloudpages but I want to solve this first). I've been following the official documentation but it doesn't ...
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25 views

Send to more than one email address in Marketing cloud journey builder

I have built a journey where i sent an email to the contacts that are loaded via csv file, but then i need to send a email to the manager of that contacts if they click in one link present in the ...
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28 views

How to configure config.json so that batch contacts gets processed?

I am designing a journey builder custom activity. The official documentation says execute - The API calls this method for each contact processed by the journey. However I want to to configure ...
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1answer
22 views

SF Data Entry to Journey Triggering Twice

I have a journey that uses SF Data Entry and is triggered by ampscript in another email send writing to a field on a custom object in CRM. It's simple, the entry criteria is that the CRM field text ...
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23 views

Is there a way to edit a decision split configuration in a running journey?

I would like to add additional criteria in the decision split. However, the journey is currently running and will only end in another 10 days. Is it possible for me to edit it? What is the best ...
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58 views

Journey builder API Event - Sending Multiple Emails to a Customer [closed]

I wanted to check regarding Journey Entry using API EVENT as an entry source) - so If we use API Event from Journey builder to initiate Journey, we should not use contactkey as a primary key in our ...
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29 views

Journey Builder Salesforce Data Entry - Is there an object level limit for filter/entry data?

I cannot find it in the documentation, however I recall that there might be a limit to the objects one can access, as maximum 3rd level relationship with the primary object selected in the entry, in ...
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36 views

Smart Capture Form and Journey

I have to create a Journey using as "entry source" a Salesforce Campaign, and sending an email with a link to a SMART CAPTURE FORM. After a "Wait" period, I need to split between ...
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41 views

Discount Coupon Codes with the opt-in functionality in Marketing Cloud [closed]

I am trying to send the discount coupon codes upon opting-in to my contacts with the below conditions: Initial Opt-in email - Opt-in to our emails and we’ll give you a discount code (click button to ...
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15 views

Salesforce Marketing Cloud - JB Attribute based wait time not evaluating

I have a journey which looks at SFDC data and and has a wait activity based upon an attribute date/time field. The wait activity is 'wait until 3 days before trial end date'. A customer can have ...
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36 views

Custom activity takes too long to answer

When running my custom activity in Journey Builder, I noticed it takes way too long to answer a request when /execute is being called. Heroku then gives an H12 error: "Request timeout". Code:...
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10 views

Does setting Einstein 'almost saturated' number in Journey Builder override SFMC's AI?

I wanted to get clarification on the Einstein Frequency 'almost saturated' feature in Journey Builder: The documentation for Marketing Cloud suggests that the Einstein email saturation score is ...
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27 views

Journey Builder Code Activity

I need to execute a Server-Side JavaScript activity inside a Journey. If I remember well, there is a new activity called "Code Activity" that could be used for this. I am not sure if still ...
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60 views

Custom activity execute endpoint called multiple times at once

I have a custom activity that is hosted on Heroku. The execute endpoint of my activity gets called multiple times for one row of my data extension: router.post('/execute', function (req, res) { ...
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27 views

Passing list of objects to Journey API Event Entry Source(REST)

I am trying to display list(without specified length) of objects in a email, from data that is provided by a Journey API Event Entry Source. Api calls are sent from external system and should be ...
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1answer
96 views

Custom Activity: real data for frontend; POST endpoints for lifecycle don't work

I want to pass/traverse contact(s) through my Custom Journey Builder Contact Filter. For example, get contact(s) as input; (in my modal) select/remove existing fields or add new value for empty ...
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45 views

Journey Builder Custom Activity EventDefinitionKey when running through Automation

I have a Journey whose entry source is a DataExtension used by Automation. The eventDefinitionKey is coming as "AutomationAud" rather than "DEAudience". The Set Schedule is set to ...
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23 views

Passing data to email template after triggered send in journey builder

I am trying to pass the data to the email with a triggered send from Journey Builder. The template is connected to the same data extension as Journey. So I have this: %%[ var @data set @data = ...
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1answer
42 views

How to redirect to cloud page and then the same link which has been used in email

We want to use all links to be directed to cloudpage(cloudpage is doing some action), then immediately to the same link(not a specific link) which has been used across email. How would it possible? ...
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1answer
24 views

Journey not firing when adding filters

I am trying to set up a journey that our patients start when their opportunity enters a certain stage. However, I want it filtered to a specific list of treatment options. When I leave off the filters ...
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1answer
48 views

Custom Activity - no inArguments in request body

I am developing a custom activity and I want to get the subscriberKey from my Data Extension as an inArgument. I use data binding, but don't have a relationship between my DE and Contact Builder, as ...
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22 views

Unable to bulk export or filter Journey History from Marketing Cloud

We've run an email campaign via Journey Builder that went to approximately 600 contacts and I wanted to run a report to show the engagement with each stage of the journey, however, Journey History ...
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18 views

Salesforce Marketing Cloud Journey Builder - SMS

The status of SMS is Success in Journey builder, but I cannot find any activities in All Contacts. And all the test mobile phone didn't receive the SMS. Is there anything I need to have a check?
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1answer
26 views

SFMC journey engagement split

if I want anyone click the first invite email and they will receive confirmation email in 10min. For the people that didn't click and they will receive 2nd invite email on 17 Nov. Is this the right ...
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41 views

Custom activity not available

I created an API for trigger whatsapp messages. The core is to get the contact's number on a Data Extension, created an Attribute Group, but the activity doesn't shows on journey builder's canvas. ...
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SFMC error when creating custom activity: A custom activity or entry source failed validation

I am creating a custom activity and use this guide for it. However when I try to use my activity in Journey Builder, I get this error: "A custom activity or entry source failed validation. Check ...
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20 views

Journey builder Rest API publish returns draft status

I have created a script using the Journey Builder/Interaction Rest API. When I have multiple versions of a journey and I publish using POST /interaction/v1/interactions/publishAsync/{id}?versionNumber=...
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22 views

Is journey builder picking up new contacts added after activation from a data extension?

I create a single send journey and selected as entry source a data extension. I can see I have 200 contacts then I activate the journey and all those 200 contacts went through it. However, I added ...
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1answer
54 views

Using 1:M relationships in Journey Builder Split

I am trying to understand on how to utilize the 1:M relationship in the journey builder decision split. I have two tables: CustomerDE (CustomerId[PK], EmailAddress, CustomerName) ContractDE (Customer ...
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1answer
43 views

How to merge push and email in a single journey? [closed]

We have a separate journey for wishlist email and another one for push. We wish to merge these 2 into a single journey. Say for example the new data extension then has below fields, ContactKey : ...
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1answer
28 views

limit Journey Builder APIs when using a corporate edition

if I develop a Journey builder having a API event entry source, shall I consider the API limits for my Marketing Cloud license? For instance, according to this official sheet, having a Corporate ...
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1answer
20 views

Creating a journey in Marketing cloud with Case Teams object as Entry source

We are trying to create a Journey in Marketing cloud based on Case Teams as Entry source. And we can see only Case and CaseComment and no CaseTeams. And I didn't manage to find any information on ...
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57 views

HTML of this message exceeds the limit of some mail clients

I have created an email in which there are 2 content blocks. One block fetches the subscriber key(salesforce id) from the email and then creates a table on the email with its associated product name ,...
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1answer
51 views

Looking for Journey Builder Pause Clarification

We have some multi-touch journeys in salesforce marketing cloud journey builder with multiple emails and wait time and decision splits in between. I have discovered a data issue and my concern is ...
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11 views

Application Process Exit criteria in Journey

There is an application process. Each subscriber will have a unique Application ID. I had Application Id and Subscriber as my Primary Key. If a subscriber starts a new application, a new Application ...
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17 views

Get bounce reasons in Individual Email Results with Journey Builder sends

I've tried the following in order to get bounce reasons (from _Bounces Data Views) in Individual Email Results : Get bounce reason into Sales Cloud However this finally only work with SFMC sends ...
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25 views

SFMC Journey components fetching via API

I am trying to fetch Journey components using API. I am collecting such elements as description, key, ID, etc. The request and response are working fine (as in the documentation - link). id = ...
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1answer
33 views

Logging Journey Step information in Marketing Cloud

I wonder if there is any way in Marketing Cloud to log the information about a specific step a subscriber is at in a given journey with the use of Data Views? Not only emails but also any other ...
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34 views

Marketing Cloud Journey Builder PB/Flow on Contacts Causing CPU Limit Issues

In our Org, the JBSystemFlow_Contact flow is being called by a Process Builder every time a Contact is saved, and causing us to hit the CPU Governor Limit. I know that CPU limits can come from ...
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14 views

Journey builder history status: ContactAttempted and ContactPreviouslyInSameInteraction

I have problems with users entering the journey, but they have a journey status of: ContactPreviouslyInSameInteraction. Since the contacts are evaluated but not accepted
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1answer
62 views

On what basis does 'Evaluate new records only' in Journey evaluate new records added to DE?

I have a journey and the sendable DE used for the journey looks like this, EmailAddress CUSTOMER_ID Send_Date sub_category Unique_key - PRIMARY KEY The automation runs everyday & appends new ...
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1answer
35 views

Why does it show "All subscribers" in a journey builder email send Delivery options area? [closed]

I have dragged out an email send into my journey but in the tab that manages recipients it shows "Publication List: All Subscribers" at the top. Can someone clarify what this means please. I ...
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30 views

Getting Data extension value in inArguments with creating Attribute Group

I am using custom activity in my journey and want to get Data extension information in inArgument without creating an Attribute group.  Is it possible to use the data extension field directly in ...
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72 views

Problem with wait by attribute in Journey Builder

----- Update 5 days later Finally, I found a solution. Does this fix the problem, I don't know. What was the source of the problem? I don't know. But at least it works! In terms of wait times per ...

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