Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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5 views

Why do we hold contacts for a day in Journey Builder? What if we set it to 1 hour?

We have a journey that repeats every morning to check for new status changes. By default, there is a wait period of 1 day before the end of any journey - why? Obviously, if the automation runs every ...
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1answer
11 views

Journey Builder sends not displayed in Sales Cloud

i try to track Journey sends in Sales Cloud under IER. I'am using the SFMC Connector. In SFMC i use the 18 digit ID as subscriber key. Journey data Extension is located in "Data Extension folder" ...
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8 views

Salesforce Data Entry with multiple isUpdated criteria behavior

I would like to confirm what the behavior in MC should when using Salesforce Data entry in my Journey (is new and is updated is selected) When the entry criteria has multiple fields like the ...
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1answer
21 views

What are the requirements to receive Tracking Data from Journey Builder in Salesforce?

I'm creating journeys in my MID and I realised that not all the journeys are pushing tracking data into Salesforce. I checked with MC Support and they checked that everything is working as expected ...
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1answer
14 views

CC in Marketing Cloud - Send All Campaign Members the same Email - all in CC ? (Marketing Cloud)

We're trying to automate Client Meeting Notes sent from Marketing Cloud without leaving the CRM; The recipients are SF Campaign Members who constitute the Key Stakeholders of the meeting. An ...
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22 views

Internal Server Error from marketingcloudapis /interaction/v1/events

Getting error every time that I try this request: curl --request POST 'https://[MY SUBDOMAIN].rest.marketingcloudapis.com/interaction/v1/events' \ --header 'authorization: Bearer [TOKEN]' \ --header ...
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1answer
37 views

Journey Builder Activation Error: FIELD_INTEGRITY_EXCEPTION;Required field is missing: rules;;Flow Save failed

Until Last Friday, I was able to activate my Journeys that had a Salesforce Data Event as an Entry Source without any problems and since then nobody has edited the user permission settings as far as I ...
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2answers
24 views

Journey Data View

I just wanted to ask, if I have a journey that was created 6 months back, but I created a new version of the journey within 6 months, will the data view of journey give me the data for this journey or ...
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1answer
24 views

Data Extension field has Colon

I am attempting to use an exclusion script on my emails in Journey Builder. We are loading a data extension with opportunities that we would want to exclude from the send. Our exclusion looks like ...
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0answers
26 views

Journey Builder and relative dates criteria

Is there any way on Journey Builder to use Date fields and relative dates? It seems that we can only select a specific date (is equal/after/before MM/DD/YYYY). I would like to create a Salesforce ...
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1answer
30 views

Is there a way to use SQL to identify all records who are not part of an active Journey in Marketing Cloud?

I am a novice when it comes to SQL. I'm trying to identify all records in Marketing Cloud that are not part of an active journey (ie. they have never been a member of one or have exited one in the ...
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0answers
31 views

Decision split not evaluating correctly

I am building a journey that sends an email with a promotion to customers on their birthday. I use the following query to retrieve those customers (on the synced DE coming from Service Cloud): ...
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33 views

Marketing Cloud data views for Journeys that do not send emails

Background My customer would like to create non-sending journey to get a better sense of the data coming into a journey, and decision logic we plan to use. We are experiencing lots of bad/dirty data, ...
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1answer
27 views

Managing Leads and Contacts from CRM in the Marketing Cloud

I am not the first come across this situation, there does not seem to be any SFMC best practice, so i am looking for some ideas. New instance set up. We are using the Marketing Cloud connector to ...
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1answer
26 views

Random Split takes out some audience members

I put 3100 people into a journey audience. The first step is a 50/50 random split. There seems to be some kind of a filter wich I can´t see, because there arrive only 2599. Has somebody an idea? Stay ...
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2answers
33 views

Clear Data Extension from Automation - Marketing Cloud

I have created automation with the following attributes: file drop Import the data to DE from the CSV file (Which I have dropped on FTP client) Send Email activity (Sends the email to that person ...
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1answer
33 views

Journey Builder - journey settings

Based on who clicks a certain element in a mail, I'd like to add these subscribers to a journey. So, I have the following in place: This query populates a data extension hourly (on the full hour) ...
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0answers
36 views

Journey Builder - Date outArgument from custom activity failing in Decision Split activity

Here is my scenario, I've created a custom journey builder activity that returns a date as one of its outArguments. Within the journey I've placed a Decision Split activity following my custom ...
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1answer
25 views

Importing/Overwriting a DE that is part of a journey which is triggered by a new campaign member in SF

I have a welcome journey that is triggered by a new campaign member in SF (via connector). The DE that is created as part of the journey does not have a primary key value (though it probably should). ...
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11 views

What is the best way to catch up a Welcome Journey (based on SF Campaign) after the recent outage?

Question: After the downtime yesterday, I have to catch up my welcome journey records/emails that did not go out during the outage. My welcome journeys are initiated by a new campaign member in SF. ...
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1answer
35 views

Need Guidance on Marketing Cloud Sync and Journey Builder Set up

I need some Architecture / Data Modeling help in regards to Journey builder and the CRM   I am brining new Customers into the SFMC via a Salesforce Data Event in Journey Builder, for a welcome journey....
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1answer
45 views

Mobile Phone Number format in Journey Builder

Was wondering if phone number format matters for Marketing Cloud Journey Builder? I did a test where I put my mobile number and inside the data extension I had data type phone. My number was just ...
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27 views

Return Path tracking for Single Sends in Journey Builder

I know that Journey Builder sends are not tracked automatically in Return Path, just as triggered sends. We now solve this with an automation that periodically sends the mail to the Return Path ...
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37 views

Low open rate of Email despite good IP Warming response & good open rates in the initial months

Problem statement: Open rates for a new customer via Journey builder tool has gone down after a good start for the initial 2 months and it needs to be rectified. This campaign is for good/reliable ...
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1answer
33 views

_dataSourceName for SMS activity in journey builder?

I'm trying to create a SMS activity in Journey Builder and use the entry source (data extension) name in the ampscript. Is this even possible? This is the ampscript %%[ set @dataSourceName = ...
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26 views

Error 596 when firing Journey Builder API Event

Writing PHP code for Salesforce Marketing cloud. Below are the steps I followed: Created an API Event. Created a journey using above event. Generated access token using /v2/token Then using below ...
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1answer
23 views

What is the significance of “eventInstanceId” that is provided in response of “Fires the entry event that initiates the journey.”

What is the significance of "eventInstanceId" that is provided in response of "Fires the entry event that initiates the journey." Is there any possible way to find the status of the records entered ...
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1answer
32 views

How to reference the JSON payload in Journey Builder?

Building a journey with an API entry event - cannot find any documentation on how to extract the data elements in the REST API Json payload (that's sent under the Data: attribute). Using this ...
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1answer
32 views

1 to many relationship in Data model — > Journey Builder decision split not working as expected . Workaround?

as i found out here: Use case 1 to many relationship in Contact Builder If Data extensions are linked in Contact Builder via one to many relationship it is not possible to use the DE in a Decision ...
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1answer
27 views

Journey Data connected to other Data Extension

We are using an API Entry Event that populates information into a Data extension called Purchase to trigger a first purchase journey. The Purchase DE contains just the basic purchase information and ...
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1answer
26 views

Transactonal Email Trigger vs Journey Builder vs Transactional API [closed]

My team is in the process of moving over all email activity and setup from 1.0 to 2.0 and one of the main differences is the use of Journey Builder. We currently have live Purchase Data flowing ...
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0answers
16 views

Get list of unique emails from a single journey send

I remember in email studio i was able to download a list of emails for unique opens and clicks but I understand that it is now "old" and that the new reports tool is contacts-analytics builder. Am ...
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1answer
30 views

Do I need Multi-org enabled to use SF data entry in journey builder for a Child BU?

We are trying to set up an SF data entry in Journey Builder for a child BU. It works in the parent BU which means it is nothing to do with the connection but not for the Child Bu. We are getting the ...
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1answer
51 views

Journey Builder API Event

I am using API event as a journey source in journey. I am firing this api from apex trigger on creation/updation of records. Below is the API: Post: https://<subdomain>/interaction/v1/events ...
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1answer
21 views

Salesforce Control v's Treatment

I would like to know if / how I can apply a control cell in Salesforce Marketing Cloud and have it log to a contact history as a control? I know that I can create a split e.g. 10/90 and delivery my ...
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1answer
62 views

SFMC Journey Builder Custom Activity - How to read data from DE Data

I'm very new to SFMC and I'm building custom activity in the journey builder, I facing issues in reading the data from data extension. My goal is to read de data to execute API. So, I've performed the ...
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1answer
28 views

Using API Event in Journey Builder with Custom CloudPage Form

We designed a cloudpage with a simple form (bootstrap CSS utilized) that has 2 'textarea' types of fields (so, basically, free comment areas). Since this survey will be sent to our subscribers ...
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1answer
63 views

Capture SMS response on Journey Builder

I'm trying to create a Journey that uses a SMS response as criteria to go to the next step. At my Journey, I will send a message to my customer like this: "Do you have any problem with your last ...
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0answers
35 views

Sender Profiles not selectable in Journey Builder

Can you please let me know how to mark sender address as sendable? I have created new sender profile with new from address and it is verified already.
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0answers
42 views

Forcing Push Message send to a specific Device ID in Journey Builder

After registering a push device in the All Contact List, a random GUID is assigned to the contact created for the device. And when a ContactKey is assigned to that Device ID, it gets assigned to a new ...
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2answers
85 views

journey exclusion

Summary I want to exclude some customers, who bought an event ticket, from a product review journey using a decision split at the beginning of the journey. The condition that I use is "...
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0answers
22 views

Marketing Cloud - Journey Builder/Communities - Welcome Email - Registration URL

I would like to utilise Marketing Cloud and it's journey builder to send the Welcome Email to new community users with the registration link. Salesforce provides this link in email templates via {!...
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1answer
32 views

Journey logic check

I have a subscription program and I've created a campaign in two stages, 2 weeks prior to expiry, and 1 day after expiry of the subscription. I have an automation that pulls the customers every day ...
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1answer
28 views

Journey Activation - No longer creates an automation?

When activating a new Journey with a schedule type of 'Run Now' or 'Recurring' the system used to automatically create an automation with the Journey. The automation name was the Journey name with a ...
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0answers
21 views

Using value of the send-DE as value for update contact in Journey Builder [duplicate]

I want to write a value of the Send Data Extension into a further DE to log certain values by using the update contact function in the journey builder. Is there a possibilty?
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1answer
35 views

Journey Builder re-entry, versions

I have the following set-up Journey entry point is a Data Extension Records are added to the DE on a daily basis through an automation Contact Evaluation = The journey will evaluate all new records ...
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1answer
38 views

STO for Time sensitive Campaigns?

How would Send Time Optimization work in Time sensitive case? If the offer is applicable only for 2 hours then STO will not work. Please correct if my understanding is wrong. Also STO campaign ...
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1answer
17 views

Can I trigger a journey from an automation?

I think I know the answer to this, but I have an automation that runs daily and sends an email. In this email the user can click on a certain link and if they do I want to trigger an email to send a ...
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0answers
32 views

Journey Builder delay record evalutaion

I'm looking to see if it's possible to delay salesforce data entry records for being evaluated? Our salesforce instance creates cases and then holds them in queue while another process runs to ...
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2answers
55 views

Changing content while a journey is active

If a journey is active, and I change the name of the data extension, email, move an email or rename the journey, will it impact the running journey?

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