Questions tagged [triggered-send]

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31 views

Query to find queued and failed e-mails

I am trying to find a way, via Query Studio, to quickly get a list of all triggered e-mails that failed to send (or was/is queued), so I can get an overview of problems. I cannot seem to find where ...
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36 views

Transactional Messaging API | Add CC/BCC email address

currently I can configure CC/BCC address while configuring the definition for Transactional Messaging API. However the requirement is to send to additional recipients per individual email conditions ...
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22 views

Triggered Sends Tracking - Queueing Report - Marketing Cloud [duplicate]

Is there a way to create an alert or report in Marketing Cloud, so that you're notified any time a triggered send queues over a certain amount or a certain time period, e.g. Welcome Emails has had 30 ...
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1answer
23 views

RaiseError(…) is not cancelling out of my current triggered send

I have a triggered send by way of a Transactional API email (Journey Builder > Create Transactional Email). The email's body looks like: %%[ if indexOf([Template Body], "You have an ...
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1answer
42 views

Triggered Send Errors In SFMC- How to access error data?

How to retrieve errored data of count 2 which is shown in image Thanks in advance, Raghuram.G
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44 views

Trigger Send APIs limitation on number of requests

I am trying to send email through batch job from Salesforce. Marketing Cloud Triggered Send API works for the first request. Next requests get timeout. Although its not a best practice to call API ...
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1answer
44 views

API Trigger Sends only deploy to existing customers?

We're creating a Triggered Send and it is sending to addresses that are already in All Subscribers, but not anyone who is completely new to the client... We are sending both the SubKey and Email, and ...
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1answer
34 views

How to trigger a send based on Email ID?

I would like to create a simple cloud page that our brand teams can use to trigger their own test sends. I'd like to do this without having to setup 100+ triggered sends. My goal would look like this ...
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1answer
26 views

Display email name associated with a TriggeredSendDefinition via WSProxy on a Cloud Page

I want to retrieve the email name associated with a triggered send definition via WSProxy on a Cloud Page. To be clear, I'm not trying to retrieve the name of the Triggered Send Definition, rather the ...
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1answer
30 views

Two triggered sends (if based) on one cloud page

I have a page for subscribers. The intent is to have new subscribers inserted into a DE and have a triggered send to send a welcome mail. But on the other hand, if someone is already a subscriber we ...
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24 views

Is there a way to limit the number of daily sends for a triggered send?

Is there a way to limit the number of daily sends for a triggered send? Due to an incident on one of our User Initiated send we have implemented data extension count threshold checks in the ...
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13 views

Triggered Send - Is there a way to validate the content has not changed before each send? Exculsion script or Amp Script

We recently ran into the known bug on SFMC when you have two windows open for a User initiated send and make changes to the targeted data extension on one then it saved on the other window causing our ...
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1answer
47 views

Lookup function / AMPscript not working in journey builder

I have an email in Marketing Cloud in which I want to get the contact owner's name to show up at the bottom in the signature. First I used the Lookup function and when I verify and test the email it ...
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1answer
29 views

Triggered Send EmailAddress variable

I've inherited a triggered send for which the payload looks like this: { "To": { "Address":"x@gmail.com", "SubscriberKey":"x@gmail.com&...
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1answer
110 views

Does Transactional Email Journey return tracking back to Sales cloud?

I tried to explore the new feature of July 2020 release i.e., Journey Builder: Transactional Sending I am aware that Triggered Emails created in SFMC [TSD] cannot be Tracked back in Sales cloud under ...
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28 views

How can I set again the sendlog for a triggeredsend?

I was getting an error for my triggered sends and after consulting Support, they got the error "Send Loging Error: The send log data extension was not found." from the logs. Is this the ...
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1answer
52 views

Transactional Message REST API - From?

How to set up From Option for Transactional Messaging via REST API? It seems that it is set up by default of definition creation. Nothing is specified in https://developer.salesforce.com/docs/atlas.en-...
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1answer
19 views

Pass custom values in MobileConnect API request

Is it possible to pass a custom value in a messageContact API request so that it's recorded with the send in the system generated SMS Send Log, assuming the send log has the custom field as part of ...
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1answer
46 views

Uniqueness of TriggererSendDefinitionObjectID

I'm trying to create an automation that will report on the performance of certain metrics for emails that belong to a Journey. What I want to know is how unique is TriggererSendDefinitionObjectID when ...
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22 views

Should I receive tracking data from a triggered send after disconnect and connect again the clouds?

I had to disconnect Salescloud from Marketing Cloud for a while and during this period, the triggered send has been keeping active and receiving tracking data. My questions are: Once I reconnect the ...
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1answer
79 views

How can I know why a triggered send has been queued?

I'm sending triggered sends via REST API call but some emails get queued. How can I know what is making them be queued? How can I see the logs without opening a support ticket? Is there any way of ...
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1answer
61 views

response time for triggered Sends from Marketing Cloud

We have configured triggered sends to send a considerably large email from Marketing Cloud.Every time a customer books a ticket,the website sends us the JSON payload and we build up the email with GTL ...
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0answers
48 views

Trigger transactional email without adding email adddress to all subscribers/MC

Hello, Our company is using Marketing Cloud to trigger automated transactional emails via API for emails like order confirmation, email address verification, password reset etc... As per the MC ...
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1answer
25 views

set dynamic From name and From address for Triggered Send

I have created a sender profile with Name = %%FromName%% and Address = %%FromEmail%% I want my triggered send to pick up the sender email address and name from the the row in the same payload. I want ...
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1answer
51 views

Ampscript to write triggered send data to another DE

I have a triggered send set up and it works perfectly. Then in the triggered email there is a cloudpagesurl link with all of the data from triggered send DE. Cloud page redirects to a new page called ...
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1answer
120 views

How to create a REST API cc and bcc for Triggered Send, message Definition Sends

I am in the process of using a Post Rest service for Marketing Cloud messaging services, sending a transactional email using Marking Cloud triggered send functionality. I want to add a cc and a bcc ...
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0answers
54 views

Triggered Send Monitoring - Failure to Load to DataExtension

My company has set up our transactional (order confirmation, ship confirmation) emails using triggered sends. We ran into an issue a couple days ago where a field length from the calling application ...
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3answers
62 views

How to avoid duplicate Contact creation, while using Triggered Send. [REST/SOAP/SSJS/WSproxy]

I am aware that 'SubscriberKey' is not supported as a valid parameter while using Triggered send. Is there any posibility of avoiding creation of duplicate contact? As all my current Contacts have ...
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30 views

Triggered send permission error

We have an existing triggered send and we are trying to update the template based email however we always encounter an error "You do not have permission for this operation" We are using a user with ...
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1answer
71 views

Does Triggered Send count against total contacts in Marketing Cloud?

I do not get a definitive answer in any documentation. If I select Add subscribers to this list as FALSE in a Triggered Send, then it should not count against contacts. But when I run a report on ...
3
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1answer
90 views

How long does an email stay in Queue for Triggered Send Interaction?

When a Triggered Send Interaction is in a paused state, new requests will be held in a queue. Is there a shelf-life for that queue? Or will emails remain there indefinitely?
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1answer
194 views

Triggered send status queued, need to get an alert

I have tried try catch block in my email template to get the error handled and then in catch block trying to do a triggered send activity to send email to the admin, but this is not working. Is there ...
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0answers
30 views

Marketing Cloud - triggered send email template error handling

I have a triggered send email consisting of Ampscript, in this template we are using a lot of personalization which is coming through XML in the triggered send data extension. So the issue is if the ...
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0answers
45 views

“There are multiple root elements” error when previewing Email

We have an Order Confirmation email that is currently working, but requires some updates to the creative. After making the edits we get an error when trying to preview the email. The preview ...
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1answer
60 views

Unable to resume Triggered Send, says “The prior selected Sender Profile has been deleted or is not verified”

I am trying to re-enable a recently paused Triggered Send, however when I try and do this a really generic error is returned saying: Failed to start the selected triggered send(s): A problem ...
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2answers
26 views

Toggle “Add Subscriber to List” Or “Update Subscriber” in Triggered Interaction via SOAP API

In Email Studio, you can create a Triggered Interaction with various options. Especially in the Subscriber section. We have several hundred of TSD's and I am trying to figure out how to toggle them ...
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0answers
32 views

Trigger a Email to a member who submit the form and internal Sales representative

We have a custom Cloud page form. When someone submits the form that data is captured in Data Extension. I need to send a confirmation email with all details entered in the form to a member and also ...
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0answers
20 views

retry mechanism for triggered messages

How are people handling re-try mechanisms for message timeouts and errors with triggered messages? We'll be using them for transactional emails (like order and ship confirmations) and would like to ...
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1answer
110 views

Triggered Send Error Code: 138 - Exceeded Expiration Policy

I reached out to SF Support regarding contacts in the 'errored' count for a triggered send. They came back with the error code: 138 - Exceeded Expiration Policy. The description found here is ...
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0answers
20 views

What's the meaning of “Subscribed For Tracking” field in a triggered send?

I am copying a triggered send from env1 to env2 recreating it manually. On env1 I saw that it contains this: Please what is the meaning of it? When this field is assigned to true? Thank you
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1answer
145 views

Send a notification to a specific email address every time a data extension has updated

We have a form web associated with a triggered email send. When a person complete that form, it populates into a data extension (let's call it "A") and received an email that says that very soon ...
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1answer
106 views

Bringing Triggered Send Name to Data Extension

I need to bring Triggered Send Name (available in Journey tracking) to Data Extension - preferably send log; for the purpose of updating Sales Cloud IER object. I haven't found any field in data views ...
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1answer
205 views

How to send Transaction Email when record added in marketing cloud data extension?

How we can send an transaction email when record added in DE, we can send email via journey builder but I want to send on quick basis like record inserted and email send. We are adding record in DE ...
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0answers
34 views

send the custom message to triggered send Marketing cloud via Rest or SOAP API

I have setup the Triggered Send MC - API Integration & it is working absolutely fine. I now want to send the custom message to Triggered Send to set the custom Email Content, via JSON response. ...
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0answers
59 views

Deduplicate Triggered Sends in Marketing Cloud

I'm finding a difficulty with de-duplicating triggered sends in Marketing Cloud. There are 3 Triggered Sends in the System. They can be triggered at the same time by a single transaction in ...
0
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1answer
54 views

STO for Time sensitive Campaigns?

How would Send Time Optimization work in Time sensitive case? If the offer is applicable only for 2 hours then STO will not work. Please correct if my understanding is wrong. Also STO campaign ...
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0answers
44 views

Is triggered send data inaccurate in Marketing Cloud?

Previously to search and confirm if a customer received a triggered email, I would go to that particular trigger and input the customer's email within the specific date range for that trigger. This ...
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1answer
168 views

Using Salesforce Contact ID as Marketing Cloud Subscriber Key - what are the consequences?

Context - this is an entirely new setup with Service Cloud and Marketing Cloud. I understand that we'll need to use the Salesforce Contact ID as our Marketing Cloud Subscriber Key in order to deliver ...
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1answer
281 views

Send email in real time with SFMC connected with Salesforce CRM

The sync of data between SFMC and Salesforce CRM when the MC connector is in place, has at least 15 minutes delay, which is too long for some client use cases. We need to send transactionnal messages,...
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1answer
44 views

Confirm who is sending data to our Marketing Cloud

So I inherited a business unit in Marketing Cloud, and we have one triggered email whose data source I can't locate. Is there a way to confirm all the data sources/APIs that are connecting to a ...

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