Questions tagged [triggered-send]

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28 views

Does Transactional Email Journey return tracking back to Sales cloud?

I tried to explore the new feature of July 2020 release i.e., Journey Builder: Transactional Sending I am aware that Triggered Emails created in SFMC [TSD] cannot be Tracked back in Sales cloud under ...
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27 views

How can I set again the sendlog for a triggeredsend?

I was getting an error for my triggered sends and after consulting Support, they got the error "Send Loging Error: The send log data extension was not found." from the logs. Is this the ...
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1answer
32 views

Transactional Message REST API - From?

How to set up From Option for Transactional Messaging via REST API? It seems that it is set up by default of definition creation. Nothing is specified in https://developer.salesforce.com/docs/atlas.en-...
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1answer
12 views

Pass custom values in MobileConnect API request

Is it possible to pass a custom value in a messageContact API request so that it's recorded with the send in the system generated SMS Send Log, assuming the send log has the custom field as part of ...
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1answer
19 views

Uniqueness of TriggererSendDefinitionObjectID

I'm trying to create an automation that will report on the performance of certain metrics for emails that belong to a Journey. What I want to know is how unique is TriggererSendDefinitionObjectID when ...
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22 views

Should I receive tracking data from a triggered send after disconnect and connect again the clouds?

I had to disconnect Salescloud from Marketing Cloud for a while and during this period, the triggered send has been keeping active and receiving tracking data. My questions are: Once I reconnect the ...
1
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1answer
35 views

How can I know why a triggered send has been queued?

I'm sending triggered sends via REST API call but some emails get queued. How can I know what is making them be queued? How can I see the logs without opening a support ticket? Is there any way of ...
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1answer
41 views

response time for triggered Sends from Marketing Cloud

We have configured triggered sends to send a considerably large email from Marketing Cloud.Every time a customer books a ticket,the website sends us the JSON payload and we build up the email with GTL ...
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0answers
38 views

Trigger transactional email without adding email adddress to all subscribers/MC

Hello, Our company is using Marketing Cloud to trigger automated transactional emails via API for emails like order confirmation, email address verification, password reset etc... As per the MC ...
0
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1answer
15 views

set dynamic From name and From address for Triggered Send

I have created a sender profile with Name = %%FromName%% and Address = %%FromEmail%% I want my triggered send to pick up the sender email address and name from the the row in the same payload. I want ...
0
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1answer
42 views

Ampscript to write triggered send data to another DE

I have a triggered send set up and it works perfectly. Then in the triggered email there is a cloudpagesurl link with all of the data from triggered send DE. Cloud page redirects to a new page called ...
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1answer
36 views

How to create a REST API cc and bcc for Triggered Send, message Definition Sends

I am in the process of using a Post Rest service for Marketing Cloud messaging services, sending a transactional email using Marking Cloud triggered send functionality. I want to add a cc and a bcc ...
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0answers
49 views

Triggered Send Monitoring - Failure to Load to DataExtension

My company has set up our transactional (order confirmation, ship confirmation) emails using triggered sends. We ran into an issue a couple days ago where a field length from the calling application ...
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3answers
59 views

How to avoid duplicate Contact creation, while using Triggered Send. [REST/SOAP/SSJS/WSproxy]

I am aware that 'SubscriberKey' is not supported as a valid parameter while using Triggered send. Is there any posibility of avoiding creation of duplicate contact? As all my current Contacts have ...
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0answers
24 views

Triggered send permission error

We have an existing triggered send and we are trying to update the template based email however we always encounter an error "You do not have permission for this operation" We are using a user with ...
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1answer
41 views

Does Triggered Send count against total contacts in Marketing Cloud?

I do not get a definitive answer in any documentation. If I select Add subscribers to this list as FALSE in a Triggered Send, then it should not count against contacts. But when I run a report on ...
3
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1answer
61 views

How long does an email stay in Queue for Triggered Send Interaction?

When a Triggered Send Interaction is in a paused state, new requests will be held in a queue. Is there a shelf-life for that queue? Or will emails remain there indefinitely?
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1answer
107 views

Triggered send status queued, need to get an alert

I have tried try catch block in my email template to get the error handled and then in catch block trying to do a triggered send activity to send email to the admin, but this is not working. Is there ...
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0answers
24 views

Marketing Cloud - triggered send email template error handling

I have a triggered send email consisting of Ampscript, in this template we are using a lot of personalization which is coming through XML in the triggered send data extension. So the issue is if the ...
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0answers
32 views

“There are multiple root elements” error when previewing Email

We have an Order Confirmation email that is currently working, but requires some updates to the creative. After making the edits we get an error when trying to preview the email. The preview ...
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1answer
41 views

Unable to resume Triggered Send, says “The prior selected Sender Profile has been deleted or is not verified”

I am trying to re-enable a recently paused Triggered Send, however when I try and do this a really generic error is returned saying: Failed to start the selected triggered send(s): A problem ...
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2answers
19 views

Toggle “Add Subscriber to List” Or “Update Subscriber” in Triggered Interaction via SOAP API

In Email Studio, you can create a Triggered Interaction with various options. Especially in the Subscriber section. We have several hundred of TSD's and I am trying to figure out how to toggle them ...
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0answers
32 views

Trigger a Email to a member who submit the form and internal Sales representative

We have a custom Cloud page form. When someone submits the form that data is captured in Data Extension. I need to send a confirmation email with all details entered in the form to a member and also ...
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0answers
19 views

retry mechanism for triggered messages

How are people handling re-try mechanisms for message timeouts and errors with triggered messages? We'll be using them for transactional emails (like order and ship confirmations) and would like to ...
0
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1answer
70 views

Triggered Send Error Code: 138 - Exceeded Expiration Policy

I reached out to SF Support regarding contacts in the 'errored' count for a triggered send. They came back with the error code: 138 - Exceeded Expiration Policy. The description found here is ...
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0answers
17 views

What's the meaning of “Subscribed For Tracking” field in a triggered send?

I am copying a triggered send from env1 to env2 recreating it manually. On env1 I saw that it contains this: Please what is the meaning of it? When this field is assigned to true? Thank you
0
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1answer
60 views

Send a notification to a specific email address every time a data extension has updated

We have a form web associated with a triggered email send. When a person complete that form, it populates into a data extension (let's call it "A") and received an email that says that very soon ...
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1answer
63 views

Bringing Triggered Send Name to Data Extension

I need to bring Triggered Send Name (available in Journey tracking) to Data Extension - preferably send log; for the purpose of updating Sales Cloud IER object. I haven't found any field in data views ...
0
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1answer
89 views

How to send Transaction Email when record added in marketing cloud data extension?

How we can send an transaction email when record added in DE, we can send email via journey builder but I want to send on quick basis like record inserted and email send. We are adding record in DE ...
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0answers
31 views

send the custom message to triggered send Marketing cloud via Rest or SOAP API

I have setup the Triggered Send MC - API Integration & it is working absolutely fine. I now want to send the custom message to Triggered Send to set the custom Email Content, via JSON response. ...
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0answers
52 views

Deduplicate Triggered Sends in Marketing Cloud

I'm finding a difficulty with de-duplicating triggered sends in Marketing Cloud. There are 3 Triggered Sends in the System. They can be triggered at the same time by a single transaction in ...
0
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1answer
50 views

STO for Time sensitive Campaigns?

How would Send Time Optimization work in Time sensitive case? If the offer is applicable only for 2 hours then STO will not work. Please correct if my understanding is wrong. Also STO campaign ...
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0answers
41 views

Is triggered send data inaccurate in Marketing Cloud?

Previously to search and confirm if a customer received a triggered email, I would go to that particular trigger and input the customer's email within the specific date range for that trigger. This ...
1
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1answer
77 views

Using Salesforce Contact ID as Marketing Cloud Subscriber Key - what are the consequences?

Context - this is an entirely new setup with Service Cloud and Marketing Cloud. I understand that we'll need to use the Salesforce Contact ID as our Marketing Cloud Subscriber Key in order to deliver ...
0
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1answer
172 views

Send email in real time with SFMC connected with Salesforce CRM

The sync of data between SFMC and Salesforce CRM when the MC connector is in place, has at least 15 minutes delay, which is too long for some client use cases. We need to send transactionnal messages,...
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1answer
44 views

Confirm who is sending data to our Marketing Cloud

So I inherited a business unit in Marketing Cloud, and we have one triggered email whose data source I can't locate. Is there a way to confirm all the data sources/APIs that are connecting to a ...
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2answers
53 views

Triggered Send testing - how to exclude All Subscribers?

We're using Triggered Sends for the first time. We're triggering them using javascript triggered from a CloudPage. As this is the first time we're using this type of send, we're slightly terrified ...
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1answer
93 views

Is it possible to create a Triggered Send Definition using WSProxy?

I want to create a Triggered Send Definition using "createItem" method under WSProxy . However i am unable to find any example on the same . I am fairly new to using APIs and need to refer to some ...
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0answers
30 views

Use first name personalization in custom reply mail management

I've created a triggered send that sends an e-mail when customers reply to an e-mail. Is it possible to use first name personalization in this e-mail? Is the only solution to use the subscriberkey of ...
0
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1answer
28 views

Locating the Errored emails on a Triggered Email Send

I have a triggered email send that is getting quite a few errors. I've got send logging enabled, so these error codes should be getting pulled into that data extension. However, I'm unsure what the ...
1
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1answer
158 views

Extract error details from Triggered Sends?

I have a triggered send where I can see a number of error'd sends in the queue. Is there a way I can reveal for which triggers these failed for? or is there an API call I can I make to export these? (...
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1answer
227 views

Monitoring triggered send errors

Is there a way I can monitor or be notified of failed Triggered Sends in Marketing Cloud? Or could it be queried at all from the Data Views?
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1answer
37 views

Email is not triggered after form submission in Marketing Cloud?

I am trying to triggered the email send after submitting a form on cloud page, i have used triggered send DE and scripts to do that. the code is working fine and but data is not inserting into ...
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0answers
18 views

Can't refresh content for PreHeader for a triggered email (TriggeredSendDefinition) using SSJS

I have a cloud page in place to update the email assigned to a Triggered email. I am trying to refresh the details of the Triggered email. Almost all the content is updated except for the PreHeader. ...
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0answers
75 views

Activation Failed !! Trigger send in Sales cloud using Marketing Cloud Connect

This seems strange, where in I had activated the same Triggered send and was working fine... The only change I performed was I added a Triggered send data extension in to the definition and added a ...
0
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1answer
374 views

Triggerred send validation error log!

While saving a triggered send definition I received the below error message. Where do I find this log to investigate my error message! The email ID = 17736, contained 4 validation errors. Refer to ...
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1answer
67 views

Triggered Email sending using AMPscript and cloudpages

I am facing issues with below AMPscript. I want to create a Cloudpage with First Name, Last Name and Email fields. Once the user submits the page, the triggered email should be sent to that email id....
0
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0answers
47 views

Accessing/storing additional attributes using Salesforce Triggered Sends

I have setup a Triggered Send inside Sales Cloud (using the MC Connector) and have created a Triggered Send Data Extension which records get appended to when they're triggered. I would like to know ...
3
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2answers
69 views

Salesforce Triggered Sends not working because of context strings

I am using Salesforce triggered send to send emails via Marketing Cloud. If I use a vanilla email (without any personalisation) the triggered send in Salesforce activates fine and works as expected. ...
1
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1answer
127 views

How can 'RaiseError' and 'InsertDE' AMPscript functions be used to catch ANY error in a Triggered Send?

We currently have a Triggered Send Definition that is encountering errors occasionally and preventing further emails from sending. Marketing Cloud support has been able to provide some error messages, ...

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