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Questions tagged [triggered-send]

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Triggered send job stopped error - OMM_SLOT_RELEASED_TO_ERR

All of a sudden, we are getting following error for one of our triggered emails - Error Code: OMM_SLOT_RELEASED_TO_ERR Error message: Job slot was failed due to being detected with a stale heartbeat ...
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iFramed CloudPages and triggered emails

We are creating a public CloudPage with a (custom) lead capturing form. After the form is submitted, a triggered email (i.e. double opt-in) is sent to the new / potential customer. We would like to ...
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  • 508
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1 answer
27 views

Firing triggered send via rest API - erring

I am trying to fire a triggered send REST API via postman, I have successfully created a package with all the permissions ticked, including email send,write. After generating the access token in the ...
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Triggered send links redirecting to incorrect URL after DNS change

My client have several Triggered send which pulls the URL data using AMPScript 'RedirectTo' function from data extension attribute. This works fine and the links redirect correctly to the desired page....
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1 answer
27 views

How to use RaiseError Function twice in same email send to log error in same DE

We are using RaiseError function twice in same email send and also logging error message in DE. But it only inserts entry for second scenario how ever email code fails both scenarios but we want to ...
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29 views

Triggered Sends and Salesforce Sends and Service Cloud

I have a triggered send which is working fine but triggered sends from Marketing Cloud - which I have working - are not visible in Service Cloud so someone had suggested using Salesforce Sends instead ...
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42 views

Use existing publication list for a triggered send

Till now marketing team at my company had been sending out the newsletters manually using the publication list. There are over 100,000 subscribers in that list. Now we have created a triggered send ...
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  • 51
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1 answer
75 views

Trigger Email on Cloud Page Form submission

I changed the logic using single page and only triggering the email. Now, form is submitted but data is not added in Trigger DE and Trigger Email is also not sent. if RequestParameter("submitted&...
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52 views

Triggered send not sending email

I am using Python Fuel-SDK. I get the following response from triggered send, but the email is not sent Send Status: True Code: HTTPStatus.OK Message: OK Result Count: 1 Results: [(...
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  • 51
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1 answer
483 views

SFMC Rest API Transactional Email Send or Transactional Journey or Single Send Journey?

REST API is not my forte, can someone help me understand the difference between a REST Call for A) transactional email send b) single send journey c) transactional send journey I would like to ...
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119 views

How instantly send email when record enters to Data Extension?

Who can explain in detail how to do so that when a record enters to the Data Extension (from DE Manager form), an email is instantly sent to her? I read this article, tried to set up api events, tried ...
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1 answer
51 views

Update Subscriber Key in All subscriber generated through trigger sent

Hope everyone is doing well. I have a scenario, Please can you provide your inputs if its possible: When we target an audience(using data extension) through send flow, the subscriber are added to All ...
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  • 17
1 vote
1 answer
207 views

How to send emails without changing email contact in the marketing cloud using SSJS, API, AMPScript, or any other programmatic option

We want to develop a process to update subscribers' email addresses. In the process, subscribers will receive an SMS msg with a link to update the email address. Then we would like to implement a ...
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  • 11
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1 answer
32 views

Re-sending an errored out triggered email

Recently one of my trigger's data extensions was updated, and this in turn broke my ampscript within the template associated to the trigger. This caused calls to the trigger associated to queue the ...
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1 answer
149 views

How to get external key (customerkey) from an email trigger?

I want to get all external keys from email triggers in a journey for stopping/publishing/restarting. So far, I can get their JourneyActivityObjectID (TriggeredSendDefinitionObjectID) through the SQL ...
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  • 136
1 vote
1 answer
36 views

Did Marketing Cloud remove the ability to create Commercial Triggered Sends via Api?

I seem to be unable to create Triggered Sends with any Send Classifications that are not transactional. This is thru both the Rest and SOAP Apis. Previously, I could create these definitions thru ...
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4 votes
0 answers
53 views

Child Business Unit has No Access to All Subscribers in Triggered Send

I am attempting to create Triggered Sends in a Child Business Unit. I can do so via SOAP Api just fine. The triggered send is created and configured to use the All Subscribers list. I cannot do so via ...
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1 answer
60 views

Exclusion script with multiple lines in Marketing Cloud

I wish to add exclusion script to one of my email. Since my exclusion script is more than 1 line, I have created a Content Block in my same email. I am following the steps given in this pagehttps://...
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1 answer
53 views

Details on JobContentBlock / Snapshotting

Recently i had to deal with a duplicate key error which was caused by a email activity inside a journey that somehow made me question a whole approach i have set up for templates and email across a ...
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0 votes
1 answer
77 views

Trigger an Email notification to a internal user when customer clicks on a button in the email

My use case is: I have an email, which contains a button. When a customer clicks on a button in the email, an internal user should receive a notification of his data (Name, Email). I tried it with the ...
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0 votes
1 answer
66 views

How to send an email automatically to user when we enter them in DE

We want to send an email automatically to users when we enter them in DE. We tried to do it using triggered send but unable to do like how and where should we write the logic.
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3 answers
1k views

Getting Status "404 Not Found" while triggering Send via Postman

I am trying to trigger a Trigger Send with a simple payload using Postman, however the TS is not being sent. Note: No response body is generated, the only thing that it shows is "404 Not Found&...
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1 vote
1 answer
175 views

How to pass attributes in Ampscript rest api block for outbound SMS?

I am trying to trigger outbound SMS for another outbound SMS, I am able to trigger it but not able to pass the subscriber key and attributes in the payload. Below is the script that's working with ...
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  • 23
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1 answer
139 views

Can we have more than 1 Sendlog DE for one of the triggered send email only?

We have a SendLog DE to which the data gets logged for all of the emails (triggered + user initiated). But I wish to create another sendlog DE only for one of the triggered send. Is it possible to ...
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0 votes
0 answers
46 views

Re-route customer replies into a Data Extension in Marketing Cloud [duplicate]

We currently have RMM set up which routes emails to a internal inbox, however I have been researching to determine how I can capture customer replies into a Data Extension using the below article: ...
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0 answers
25 views

RMM with Triggered Send Issue

We had replies captured through RMM and a sender profile, let's say: SP, perfectly and replies from A were getting to a user B. However, when we introduced Triggered Emails and check marked "...
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  • 1
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0 answers
226 views

Sending 'Back-in-Stock' triggered emails only to first 'x' group of people for each product

We have “Notify me” button on our website to alert users when the stock is back. When the stock is back, the API call happens from external system to Marketing Cloud to send triggered emails (Email ...
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0 votes
0 answers
144 views

Marketing Cloud Triggered Send does not work

I'm trying to create a Triggered Send but although it has been activated the contacts who accomplish the Triggered Send conditions does not receive the email. I connected Marketing Cloud with Sales ...
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0 votes
0 answers
61 views

I'm trying to send email to multiple recipients using a REST API call

When I use the messageDefinitionSends/.../sendBatch API call, that I learned about on Stack Exchange, to send email to multiple recipients, email is only sent to the last recipient on the list and ...
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0 votes
1 answer
35 views

Alternate solution to using @future(callout = true) to send VF page as HTML body

I am trying to send VF page as an email whenever an opportunity is updated. Currently i am using @future(callout=true) for my method because to process "pageRef.getContent().tostring()" ...
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0 votes
1 answer
151 views

Using code snippet in Exclusion Script Triggered Send

I'm trying to create an exclusion script based on the output of a Code snippet which looks like: <script language="javascript" runat="server"> Platform.Load("core",...
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4 votes
0 answers
388 views

How to feed IER (individual email result) with Tracking Triggered Send information (triggered send via API from external app)

i hope someone can help me with this problem here: i've to feed the IER "et4ae5__IndividualEmailResult__c" object in SalesCloud from Tracking data of Triggered Send. Normally with the ...
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0 votes
1 answer
49 views

How to track errors thrown by API that pushed data in a Data Extension

If the process of added data to a data extension includes the following: microsite page (with ampscript) that followes similar approach like this: https://developer.salesforce.com/docs/atlas.en-us.mc-...
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0 votes
0 answers
73 views

Triggered Send Data Extensions deleted on a yearly basis

I work in my client's Salesforce instance, and we have an API set up that triggers transactional sends from our system to Salesforce. Last year, several of the data extensions tied to those triggers ...
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  • 162
0 votes
1 answer
281 views

Real time send of emails data architecture in salesforce marketing cloud?

This is our current set-up to send emails.. Customer places an order Daily data populated into FTP SFMC Automation will pickup this data SFMC Journey triggered Email is sent But what I want is to ...
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0 votes
1 answer
252 views

RetrieveSalesforceObjects returns invalid row error

I created a Triggered Send for a Custom Object (CreditFlow__c) in SFDC to be send via MC Connect. Without any personalization the email is sent successfully, but when adding personalization things get ...
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0 votes
1 answer
174 views

Query to find queued and failed e-mails

I am trying to find a way, via Query Studio, to quickly get a list of all triggered e-mails that failed to send (or was/is queued), so I can get an overview of problems. I cannot seem to find where ...
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0 votes
0 answers
94 views

Transactional Messaging API | Add CC/BCC email address

currently I can configure CC/BCC address while configuring the definition for Transactional Messaging API. However the requirement is to send to additional recipients per individual email conditions ...
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0 votes
1 answer
66 views

RaiseError(...) is not cancelling out of my current triggered send

I have a triggered send by way of a Transactional API email (Journey Builder > Create Transactional Email). The email's body looks like: %%[ if indexOf([Template Body], "You have an ...
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2 votes
1 answer
2k views

Triggered Send Errors In SFMC- How to access error data?

How to retrieve errored data of count 2 which is shown in image Thanks in advance, Raghuram.G
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0 votes
0 answers
222 views

Trigger Send APIs limitation on number of requests

I am trying to send email through batch job from Salesforce. Marketing Cloud Triggered Send API works for the first request. Next requests get timeout. Although its not a best practice to call API ...
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  • 2,233
0 votes
1 answer
53 views

API Trigger Sends only deploy to existing customers?

We're creating a Triggered Send and it is sending to addresses that are already in All Subscribers, but not anyone who is completely new to the client... We are sending both the SubKey and Email, and ...
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0 votes
1 answer
69 views

How to trigger a send based on Email ID?

I would like to create a simple cloud page that our brand teams can use to trigger their own test sends. I'd like to do this without having to setup 100+ triggered sends. My goal would look like this ...
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  • 15
0 votes
1 answer
59 views

Display email name associated with a TriggeredSendDefinition via WSProxy on a Cloud Page

I want to retrieve the email name associated with a triggered send definition via WSProxy on a Cloud Page. To be clear, I'm not trying to retrieve the name of the Triggered Send Definition, rather the ...
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  • 171
0 votes
1 answer
214 views

Two triggered sends (if based) on one cloud page

I have a page for subscribers. The intent is to have new subscribers inserted into a DE and have a triggered send to send a welcome mail. But on the other hand, if someone is already a subscriber we ...
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0 votes
1 answer
304 views

Lookup function / AMPscript not working in journey builder

I have an email in Marketing Cloud in which I want to get the contact owner's name to show up at the bottom in the signature. First I used the Lookup function and when I verify and test the email it ...
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  • 23
0 votes
1 answer
38 views

Triggered Send EmailAddress variable

I've inherited a triggered send for which the payload looks like this: { "To": { "Address":"x@gmail.com", "SubscriberKey":"x@gmail.com&...
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4 votes
1 answer
609 views

Does Transactional Email Journey return tracking back to Sales cloud?

I tried to explore the new feature of July 2020 release i.e., Journey Builder: Transactional Sending I am aware that Triggered Emails created in SFMC [TSD] cannot be Tracked back in Sales cloud under ...
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0 votes
0 answers
68 views

How can I set again the sendlog for a triggeredsend?

I was getting an error for my triggered sends and after consulting Support, they got the error "Send Loging Error: The send log data extension was not found." from the logs. Is this the ...
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0 votes
1 answer
241 views

Transactional Message REST API - From?

How to set up From Option for Transactional Messaging via REST API? It seems that it is set up by default of definition creation. Nothing is specified in https://developer.salesforce.com/docs/atlas.en-...
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