Questions tagged [triggered-send]

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20 views

Trigger Email Send Notification from a smart capture submission

I have a landing page built in cloud page in SMFC with the smart capture form. The form is submitting the data to a DE table just fine. Currently right now I am exporting this data manually to sftp ...
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1answer
12 views

Manage multiple sender profiles with trigger sends through Marketing Cloud

I'm trying to see if we can trigger emails thru API to different From Names. I've already created 3 test Sender Profiles and would like to test that the From Name changes for each upon execution.. ...
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15 views

Triggering an email from a Facebook Lead Ad Form

I am really struggling with what I assume should be a pretty simple process. High level requirement: Customer submits a Facebook Ad Form, and this triggers an email send from Salesforce Marketing ...
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2answers
39 views

Variance Alerts for Triggered Emails - Marketing Cloud Email Studio

Within email studio we have a set of triggered emails. While we can go data extract s to see how many emails have been sent, it's often difficult to see if a the variance of a particular send from the ...
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2answers
52 views

Error from email ampscript causing triggered send to fail

We have a triggered send configured in Marketing cloud instance. This triggered send uses one of the emails in the system. When I configure and save this triggered send, I get an error as: When I go ...
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1answer
54 views

How to forward replies using RMM and Triggered Send?

Currently we use RMM without issue and we route email replies to the assignee using the Sender Profile, which works great. We would like to add an additional step of also forwarding the reply to a ...
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27 views

Trigger Email send to an internal Mailbox with fields the Customer filled out in the Clouldpage

we want to send an trigger email, which should be routed to an internal emailbox after the customer filled out a Cloudpage. the values of the fields the customer has filled out should be displayed in ...
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1answer
38 views

Retrieve email HTML from a running triggered send

does anyone know of a way to retrieve the Email body (HTML and ampscript) from an already started triggered send? We want to get the code for the email that's been cached for the triggered send. ...
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1answer
28 views

Triggered Send Subscriber Attributes - Object reference not set to an instance of an object

Creating a Triggered Send call, which works fine until I try to enumerate a Dictionary to set the Subscriber Attributes (see comment on line where exception occurs). At this point, both the "...
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44 views

Background on Send Events?

We trigger a custom Activity in a Journey based on a data extension, see setup on image below. For each data extension there is a campaign trigger sent to our API/customActivity App then. Since the ...
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1answer
19 views

How to perform a load test on a triggered send

I'm looking to perform a load test on a triggered send by pushing ~160k records through the trigger. For the test, we are planning on taking a block of live records and replacing the email address ...
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1answer
33 views

Is it possible to have a DE that houses all click-related information to be used in a journey?

I want to be able to trigger activities and journeys based on Click behaviours, but from what I understand, to do this I would need to create a SQL query, a Data Extension, automation, and a DE ...
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1answer
25 views

Tracking data sync to salesforce from a transactional send

I have a "Triggered Send" type data extension in the Salesforce Data Extensions folder and my transactional sends are being successfully logged there (I can see those when clicking on individual ...
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1answer
88 views

New Transactional sending Email API Error 400: TriggeredSend definition not sendable due to definition status

I've created a new send definition OK with a status 201 : where URL parameter "status" = "Active"... When I check the response I can see that it is set to "New". When I try to post to "/messaging/v1/...
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1answer
52 views

Variable not defined on Data Extension but able to print it in content

For parsing variables for the respective values on the email content html blocks, I usually have 2 kinds of variables. The first case. The variable is defined on the sendable Data Extension. The ...
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12 views

.NET CORE: Send Custom XML as SOAP message for Triggerred Send Email

We are trying to achieve "Triggerred Send Email". https://webservice.boa.exacttarget.com/Service.asmx We are experiencing issues with soap message format being generated by visual studio wherein it ...
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1answer
51 views

Help with TriggerSend in Salesforce Marketing Cloud

When i call triggerSend API using postman using following reqeust, it throws an error { "To": { "Address":"test@email.com", "SubscriberKey":"test@email.com", "...
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1answer
37 views

Error Handling - Email SendLog

I'm investigating a delta between records processed by our system calling MC Rest API and the actual number of emails sent by MC. I'm looking into the Email SendLog which I already enhanced with an ...
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1answer
74 views

Location of Send Definition when created via Transactional Messaging API

We recently gained access to the Transactional Messaging API for our MID. During testing we successfully created a send definition but are unable to find the location of the send definition in the UI. ...
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1answer
39 views

Triggered Send with HTML - Escape or replace quotes and line breaks? HTML > 4000 characters

We want to send the whole email body via Triggered Send. HTML contains quotes (") and line breaks (return). Do we have to escape or replace the quotes? Do we have to remove the line breaks? The ...
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2answers
116 views

Marketing Cloud Triggered send - error '10004'

I have created a Triggered send definition under trigger sends linked with static email and also linked a data extension based on triggered send template. [ { "From": { "...
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1answer
115 views

Marketing Cloud Rest API and Business Units

We have our main BU (business unit) at the top of the tree, and one of the other BUs is TEST. In TEST we have created an Installed Package and in that installed package we have added a Server-to-...
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1answer
55 views

appending a plus sign (+) to emails does not work

I am sending triggered e-mails using salesforce marketing cloud. when I send an e-mail to user+new@test.com the expected behaviour (see link below) is to receive it on user@test.com. This does not ...
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1answer
121 views

How to create new API Integration package for each Business Unit in marketing cloud

In our marketing cloud instance, we are having 2 BU. When we are executing triggered send from new BU via REST API, we are getting error : 404 API not found even though all triggered send ...
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19 views

MobileConnect sending SMS from a code that is different from what is configured

The problem that we are facing is we get Outbound-API type of SMS from a short code that is different from what is configured for our marketing cloud org. Now if user replies STOP to opt out of SMS, ...
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1answer
39 views

API to Triggered Send is “OK” but email fails in AMPscript — can we use API to pull the error record?

we've set up triggered sends, and it works just fine... however, on occasion the BuildRowSetfromString fails because the delimiter is missing (for example, there are 3 products in the email, but only ...
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50 views

Trigger send stops sending emails and appears to be building email counts that are stuck in queue

I have a triggered send in Exact target which I am calling via APIs (SOAP and REST). Everything process ok, but then it stop processing. When I take a look at the trigger send, I have and error count ...
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1answer
36 views

Multiple triggered send definitions using same data extension

I have 5 scenarios where I want to send a triggered email. Each scenario has 1 unique variable that will be dynamically populated. Would it be problematic to create one data extension that has the 5 ...
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24 views

Triggered Send: how enable one of two objects with the same name?

I'm trying to enable an object named Configuration for Triggered Send, in Marketing Cloud Connector configuration. However, in my org there are two fields named the same, with two different API Name ...
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1answer
197 views

From MobileConnect, how to opt out a contact from outbound SMS based on user response

I am using a triggered Send SMS that is called from SFDC through trigger using REST API. When user responds 'STOP' I want that SMS should not be sent to that user(i.e the contact in MobileConnect ...
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40 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
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1answer
47 views

Triggered Send does not send SMS from RST API even if response is success

I am trying to send SMS from postman using REST API, and I am getting successful reponse but I am not getting actual SMS. Following are the request and responses: Request: { "Subscribers": [ ...
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1answer
136 views

How to send triggered emails from SOAP API

I am trying to execute a triggered send for sending email from SOAP UI. Following are my request and responses. Could anyone please let me know what is possibly going wrong here? SOAP UI Request: &...
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1answer
228 views

How to execute trigger sends with custom object as a subscriber ID between SFDC and SFMC

I am trying to execute a trigger send email after a Case record is created/updated to meet a criterion. For this I used out of the box trigger send functionality available in SFDC through SFMC ...
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43 views

In Marketing Cloud, I want to test whether bcc is working or not for all Triggered Sends in my BU

We have enabled the CC and as well BCC feature for all trigger sends for MyJD as well as John Deere BU’s. Now I want to test it. I did that but getting following message: A problem occurred ...
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1answer
105 views

Marketing cloud “Cloudpage” as a standalone sign-up page

Newbie to Salesforce Marketing Cloud: I have a requirement to develop a cloudpage as a stand-alone webpage which would collect new user data (sign-up page) and push them into Marketing cloud data ...
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1answer
79 views

Triggered Send from Cloud Page not sending email

I have some ampscript that works fine when in its own cloudpage: %%[ VAR @ts, @tsDef, @ts_sub, @ts_statusCode, @errorCode, @id SET @id = REQUESTPARAMETER('id') SET @ts = CreateObject("TriggeredSend")...
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1answer
66 views

“&” Character in XML Displaying in AMPscript/Triggered Send

I have a Triggered Send erroring because of the & character being used in values. I have an XML column in one of my Data Extensions. I have some values that contain the & character. For ...
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1answer
28 views

Pass values from API to triggered send

I have created a SOAP api post in postman that is supposed to pass the subscriberkey and a custom field (LoyaltyID) but the custom field doesn't look to be coming through. <Envelope xmlns="http://...
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1answer
79 views

AMPscript Error with XML

I have a Partner sending some data to a Triggered Email/Data Extension which includes a column for XML data. The trigger is erroring and not allowing the data to get to the Data Extension. Below ...
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1answer
59 views

Migration to Content Builder from Classic Content

I mainly use an AMPScript email to create&send emails using Triggered Send. The AMPScript email (script) loads the required information from content html files and values from the Data Extensions ...
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1answer
34 views

Triggered Send via API sends blank email (no personalization, empty fields)

We're building a Purchase Confirmation email and we can successfully trigger an email, but the personalized content is blank - for example, Order Number, Ship Date, Product Name, etc are all blank. ...
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1answer
52 views

How to give status of triggered send back as reply on api call to landing page?

I have a cloud page that a customer accesses via an api call (do not know what kind). The call holds an email address at a time. The landing page picks up the email address, does some other stuff and ...
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1answer
84 views

Triggered Send Data Extension used for Journey Entry Data Extension

I'm looking to use a Triggered Send Data Extension as the Entry Data Extension for a Journey. So a Triggered Send Email will be sent, then on a schedule the Triggered Send Data Extension will be ...
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24 views

Attaching a pdf dynamically into a transactional email (Triggered send)

I need some suggestion here. I need to attach a pdf(for e.g. a invoice copy) on user demand. Which I am trying to implement it via Triggered send. Sender system can send the PDF along with the ...
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1answer
91 views

How to create triggered journey on custom object creation?

We've salesforce marketing cloud and sales cloud integration. We're using a custom object "Enquiry" (child object of Lead) in sales cloud. I want to create a journey, whenever a new Enquiry (custom ...
2
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1answer
34 views

User requesting send classification for one-off send - alternative?

One of our Marketing Cloud users is requesting I set up a new send classification for a one-off send we're doing relating to a Christmas Event. I've done it before for a different theme, but it seems ...
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1answer
85 views

How to simulate triggered send

I don't have the developer resources, nor the technical know-how to do soap/rest api calls from our website to set up Marketing Cloud triggered sends (future state is to get these set up). In the ...
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2answers
229 views

Queued triggered sends in Journey Builder

I have an active Journey, which was working as expected. Now the emails are not being sent. The email has ampscript in it, and when I preview this email in the content builder with the target data ...
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1answer
90 views

Reply to two addresses?

I've been asked to research solutions to a scenario where when a subscriber replies to an email it goes to the sender an additional 3rd party, without the subscriber having to "reply-all". My plan to ...