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Questions tagged [triggered-send]

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58 views

How can 'RaiseError' and 'InsertDE' AMPscript functions be used to catch ANY error in a Triggered Send?

We currently have a Triggered Send Definition that is encountering errors occasionally and preventing further emails from sending. Marketing Cloud support has been able to provide some error messages, ...
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1answer
36 views

Multiple callouts to Triggered Send not executing in Marketing Cloud

Requirement: Users from a website will share products to their friends. On this event i want to send two emails to user(for letting him know what he has shared) and his family members(for letting them ...
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2answers
33 views

When I create a Triggered Send I can't active it

Each time I create a Salesforce Triggered Send in Marketing Cloud Connect, I am unable to active it. If I follow the help steps (https://help.salesforce.com/articleView?id=...
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22 views

How to create triggered emails with Magento connected to Salesforce?

We currently have welcome newsletter, welcome account, password reset, order/shipping confirmation, unsubscribe triggered emails from dotmailer using the connection to Magento . The Magento generated ...
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1answer
47 views

Set a Blackout period on Triggered Send Definition?

As a requirement, SFMC needs to hold the emails from being sent through triggered send definitions for a specific period of time during the day. For example - emails need to be in the queue from 10 ...
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25 views

How to add content to above email template assigned to Triggered Email

I have managed to initiate the Triggered Email using AmpScript in a Cloud page. Is there a way to pass in text content into the Triggered Send above the email assigned to the Triggered Email ...
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0answers
33 views

Triggered Send SFMC from Commerce Cloud

I'm creating a connection between Marketing Cloud and Commerce Cloud to, amongst others, send an email based on an action occurred in Commerce Cloud. Is the process of setting up a triggered send ...
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1answer
30 views

Triggered Sends - EventAPI Key

I have created a triggered send as per the requirement. Now the Front-end developer is asking me for the EventAPI key for the Triggered send that I created. I share the external key of the triggered ...
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1answer
36 views

SFMC solution for sending a triggered send every day with single tracking report

We regularly send a single email to an audience group. It runs once a day in the morning (using data that comes from an external system) and sends to new people in a data extension, using a send log ...
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0answers
14 views

Renaming Attribute in Triggered Send Data Extension

I have an active triggered send data extension. Now, I want to rename one attribute in it. I tried renaming the attribute as we do it for standard/normal data extension, but it failed all the time. ...
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26 views

Trigger send is not working for subscriber list?

I created smart capture based on Email Subscriber list (i.e list1) and Published same. Now I created trigger send by selecting list1 and simple template based email (no amp script inside), remaining ...
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1answer
35 views

Get email id from a previous send using ampscript

I am trying to be able to forward an email using Ampscript. I am able to retrieve the JobID for the previous send. I don't know if one can access a dataview using Ampscript for this. I was wondering ...
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1answer
40 views

Create a folder for Triggered Sends

As per this answer, to delete a Triggered Send I can move it to a new folder and delete the folder. However, I can't figure out how to create a folder. When I try to move a TS a folder explorer comes ...
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1answer
41 views

Form Submit to Data Extension then send confirmation email with form data

New to SFMC and trying to send an form notification with the form data to a hard-coded email.I tried following some of the comments to do this and I must be missing something. Is there a tutorial or ...
1
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1answer
122 views

Trigger Email Send Notification from a smart capture submission

I have a landing page built in cloud page in SMFC with the smart capture form. The form is submitting the data to a DE table just fine. Currently right now I am exporting this data manually to sftp ...
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1answer
29 views

Manage multiple sender profiles with trigger sends through Marketing Cloud

I'm trying to see if we can trigger emails thru API to different From Names. I've already created 3 test Sender Profiles and would like to test that the From Name changes for each upon execution.. ...
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0answers
38 views

Triggering an email from a Facebook Lead Ad Form

I am really struggling with what I assume should be a pretty simple process. High level requirement: Customer submits a Facebook Ad Form, and this triggers an email send from Salesforce Marketing ...
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2answers
45 views

Variance Alerts for Triggered Emails - Marketing Cloud Email Studio

Within email studio we have a set of triggered emails. While we can go data extract s to see how many emails have been sent, it's often difficult to see if a the variance of a particular send from the ...
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2answers
99 views

Error from email ampscript causing triggered send to fail

We have a triggered send configured in Marketing cloud instance. This triggered send uses one of the emails in the system. When I configure and save this triggered send, I get an error as: When I go ...
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2answers
129 views

How to forward replies using RMM and Triggered Send?

Currently we use RMM without issue and we route email replies to the assignee using the Sender Profile, which works great. We would like to add an additional step of also forwarding the reply to a ...
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0answers
28 views

Trigger Email send to an internal Mailbox with fields the Customer filled out in the Clouldpage

we want to send an trigger email, which should be routed to an internal emailbox after the customer filled out a Cloudpage. the values of the fields the customer has filled out should be displayed in ...
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1answer
42 views

Retrieve email HTML from a running triggered send

does anyone know of a way to retrieve the Email body (HTML and ampscript) from an already started triggered send? We want to get the code for the email that's been cached for the triggered send. ...
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1answer
38 views

Triggered Send Subscriber Attributes - Object reference not set to an instance of an object

Creating a Triggered Send call, which works fine until I try to enumerate a Dictionary to set the Subscriber Attributes (see comment on line where exception occurs). At this point, both the "...
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0answers
49 views

Background on Send Events?

We trigger a custom Activity in a Journey based on a data extension, see setup on image below. For each data extension there is a campaign trigger sent to our API/customActivity App then. Since the ...
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1answer
27 views

How to perform a load test on a triggered send

I'm looking to perform a load test on a triggered send by pushing ~160k records through the trigger. For the test, we are planning on taking a block of live records and replacing the email address ...
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1answer
42 views

Is it possible to have a DE that houses all click-related information to be used in a journey?

I want to be able to trigger activities and journeys based on Click behaviours, but from what I understand, to do this I would need to create a SQL query, a Data Extension, automation, and a DE ...
1
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1answer
40 views

Tracking data sync to salesforce from a transactional send

I have a "Triggered Send" type data extension in the Salesforce Data Extensions folder and my transactional sends are being successfully logged there (I can see those when clicking on individual ...
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1answer
200 views

New Transactional sending Email API Error 400: TriggeredSend definition not sendable due to definition status

I've created a new send definition OK with a status 201 : where URL parameter "status" = "Active"... When I check the response I can see that it is set to "New". When I try to post to "/messaging/v1/...
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1answer
55 views

Variable not defined on Data Extension but able to print it in content

For parsing variables for the respective values on the email content html blocks, I usually have 2 kinds of variables. The first case. The variable is defined on the sendable Data Extension. The ...
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0answers
15 views

.NET CORE: Send Custom XML as SOAP message for Triggerred Send Email

We are trying to achieve "Triggerred Send Email". https://webservice.boa.exacttarget.com/Service.asmx We are experiencing issues with soap message format being generated by visual studio wherein it ...
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1answer
70 views

Help with TriggerSend in Salesforce Marketing Cloud

When i call triggerSend API using postman using following reqeust, it throws an error { "To": { "Address":"test@email.com", "SubscriberKey":"test@email.com", "...
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1answer
43 views

Error Handling - Email SendLog

I'm investigating a delta between records processed by our system calling MC Rest API and the actual number of emails sent by MC. I'm looking into the Email SendLog which I already enhanced with an ...
1
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1answer
112 views

Location of Send Definition when created via Transactional Messaging API

We recently gained access to the Transactional Messaging API for our MID. During testing we successfully created a send definition but are unable to find the location of the send definition in the UI. ...
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1answer
43 views

Triggered Send with HTML - Escape or replace quotes and line breaks? HTML > 4000 characters

We want to send the whole email body via Triggered Send. HTML contains quotes (") and line breaks (return). Do we have to escape or replace the quotes? Do we have to remove the line breaks? The ...
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2answers
263 views

Marketing Cloud Triggered send - error '10004'

I have created a Triggered send definition under trigger sends linked with static email and also linked a data extension based on triggered send template. [ { "From": { "...
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1answer
238 views

Marketing Cloud Rest API and Business Units

We have our main BU (business unit) at the top of the tree, and one of the other BUs is TEST. In TEST we have created an Installed Package and in that installed package we have added a Server-to-...
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1answer
85 views

appending a plus sign (+) to emails does not work

I am sending triggered e-mails using salesforce marketing cloud. when I send an e-mail to user+new@test.com the expected behaviour (see link below) is to receive it on user@test.com. This does not ...
1
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1answer
224 views

How to create new API Integration package for each Business Unit in marketing cloud

In our marketing cloud instance, we are having 2 BU. When we are executing triggered send from new BU via REST API, we are getting error : 404 API not found even though all triggered send ...
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0answers
22 views

MobileConnect sending SMS from a code that is different from what is configured

The problem that we are facing is we get Outbound-API type of SMS from a short code that is different from what is configured for our marketing cloud org. Now if user replies STOP to opt out of SMS, ...
0
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1answer
54 views

API to Triggered Send is “OK” but email fails in AMPscript — can we use API to pull the error record?

we've set up triggered sends, and it works just fine... however, on occasion the BuildRowSetfromString fails because the delimiter is missing (for example, there are 3 products in the email, but only ...
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0answers
77 views

Trigger send stops sending emails and appears to be building email counts that are stuck in queue

I have a triggered send in Exact target which I am calling via APIs (SOAP and REST). Everything processes ok, but then it stop processing. When I take a look at the trigger send, I have and error ...
0
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1answer
63 views

Multiple triggered send definitions using same data extension

I have 5 scenarios where I want to send a triggered email. Each scenario has 1 unique variable that will be dynamically populated. Would it be problematic to create one data extension that has the 5 ...
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0answers
26 views

Triggered Send: how enable one of two objects with the same name?

I'm trying to enable an object named Configuration for Triggered Send, in Marketing Cloud Connector configuration. However, in my org there are two fields named the same, with two different API Name ...
2
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1answer
438 views

From MobileConnect, how to opt out a contact from outbound SMS based on user response

I am using a triggered Send SMS that is called from SFDC through trigger using REST API. When user responds 'STOP' I want that SMS should not be sent to that user(i.e the contact in MobileConnect ...
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0answers
42 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
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1answer
68 views

Triggered Send does not send SMS from RST API even if response is success

I am trying to send SMS from postman using REST API, and I am getting successful reponse but I am not getting actual SMS. Following are the request and responses: Request: { "Subscribers": [ ...
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1answer
254 views

How to send triggered emails from SOAP API

I am trying to execute a triggered send for sending email from SOAP UI. Following are my request and responses. Could anyone please let me know what is possibly going wrong here? SOAP UI Request: &...
1
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1answer
308 views

How to execute trigger sends with custom object as a subscriber ID between SFDC and SFMC

I am trying to execute a trigger send email after a Case record is created/updated to meet a criterion. For this I used out of the box trigger send functionality available in SFDC through SFMC ...
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0answers
58 views

In Marketing Cloud, I want to test whether bcc is working or not for all Triggered Sends in my BU

We have enabled the CC and as well BCC feature for all trigger sends for MyJD as well as John Deere BU’s. Now I want to test it. I did that but getting following message: A problem occurred ...
1
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1answer
301 views

Marketing cloud “Cloudpage” as a standalone sign-up page

Newbie to Salesforce Marketing Cloud: I have a requirement to develop a cloudpage as a stand-alone webpage which would collect new user data (sign-up page) and push them into Marketing cloud data ...