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Questions tagged [mobile]

Salesforce Platform Mobile Services allow you to develop and deploy mobile enterprise apps on the most trusted cloud platform.

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Field label name displaying twice in salesforce mobile app

In contact object there is a field called academic grade and that is displaying twice while creating/editing contact in SF mobile app. Not sure where it taken the label name twice. ` ...
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Can I get info of which mobile SO my subscribers open my emails?

Trying to use Datorama to track which mobile SO my subscribers open my emails with, but Datorama only tracks push regards mobile data. Is there any way I can use Datorama or any other tool to get this ...
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How to use lightning:navigation navigate(pageReference,true) in Salesforce Mobile App?

I have a lightning quick action that is very simple component and redirects to another custom component using lightning:navigation. navigateLightning.navigate(pageReference,true) The replace argument ...
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Salesforce Mobile SDK to receive push notification from custom notification builder

The push notification are not received in mobile when used using custom notification flow builder invocation. Is there any setting needs to be done to achieve this?
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Is there a way to show a button on Desktop only?but not on the salesforce mobile app?

Is there a way to show a button on Desktop only?but not on the salesforce mobile app? The Dynamic Actions only has filter for device Desktop and Phone, but it doesn't really support Salesforce Mobile ...
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  • 362
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1 answer
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Error in executing JEST Unit Test cases in react-native project with Salesforce Mobile SDK created by forcereact

We are creating React-Native mobile App Using Salesforce Mobile SDK. In this project we setup JEST for unit test cases writing. But whenever it goes into Salesforce Mobile SDK API it failed and sends ...
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1 answer
23 views

lwc not supported on app page (mobile)

I have a lwc that I want to be displayed on app mobile but it's giving me always the following error: This is my lwc .XML configuration: <?xml version="1.0" encoding="UTF-8"?&...
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Saving data in cache from Lightning Component in Mobile

i have a custom Lightning component displaying some data from a record, unfortunately on mobile, the data from the component isn't stored in cache like the data from the standard layout, so if the app ...
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Library to read a QR Code in a Salesforce community from a web browser on mobile phone

I develop a LWC which scans a QR code from a Salesforce a community by using a web browser on a mobile phone. I searched on the internet and the Salesforce library BarcodeScanner doesn't work because ...
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Exporting HTML from Salesforce that is Mobile Responsive

I am looking to export my email HTML from Salesforce for a third party that will be sending it out on my behalf. I understand that in Marketing Cloud you are able to view the email in both desktop and ...
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component.get("v.pageReference").state.inContextOfRef is undefined in mobile

I am trying to use my custom account record creating aura component. It is opened when user push New account button. In desktop everything works correct, but in mobile i have this error: Action ...
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iOS Chat Notifications when app is backgrounded

Our team is building an iOS app that includes chat functionality. We're using the Salesforce iOS SDK to chat with Salesforce Agents. We would like to support an iOS notification for the user: when a ...
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1 answer
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Is it possible to add collect tracking code(Einstein Recommendation snippet) to Mobile app

In Einstein Email Recommendation, I could see that we can add the javascript snippet to website in order to track customer behaviour and send data to Einstein. After reading through the salesforce ...
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35 views

Is it possible to expose the "Items to Approve" on Salesforce Mobile App?

I found out that Items to Approve is only on Classic Experience on Salesforce : Is there a way to expose Items to Approve in Salesforce Mobile app (I'm using iOS) too? Right now, the only way I can ...
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1 answer
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Apex Trigger not working on After Insert

I am new to this forum so please forgive me if I'm not entering the question to the right channel. We have voice files being attached to Attachments in Tasks. I am trying to copy the voice attachment ...
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Can you connect two SF orgs to one Android mobile app using SDK?

We integrated a SF org to our Android mobile app using Embedded Service SDK for Live Agent Chat but we are now consilidating app users to one app, therefore need to connect some of the mobile app ...
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1 vote
1 answer
160 views

Blank Visualforce Iframe in a LWC in Mobile App

We're trying to render a Screen Flow programatically from a LWC. This is done by creating an aura app (with lighting:flow) in an a Visualforce page. This Visualforce page is then loaded in an iframe ...
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108 views

Push notifications not received when using an existing contact on MarketingCloud

I'm working on integrating MarketingCloudSDK on Android. Everything is doing well with random contactKeys (that does not already exist in the MC contact list) : it is connecting properly, the devices ...
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Navigate to different Home Page on Experience Cloud Community which uses Password less Login Discovery Page on Mobile and on Desktop

I am using the standard Login Discovery Page for Passwordless Login in Community for Sign-up/Login. The same community is hit on the desktop to open a different view of reports, and we also use an ...
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Shortcut Icon - Visual Force page Public Site

I have a visual force page exposed on public site. I want users to add this web page as shortcut on mobile devices. Everything is working good but I don't know why I cannot modify the Icon of the ...
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269 views

Modal Popup not showing properly on button click from mobile device - LWC Salesforce

I have added separate modal(s) on 'Void, Track, View, Print' buttons [Image 1] , when checking from BROWSER all modals are showing/working properly , but when checking the application on mobile ...
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21 views

Does Salesforce mobile app doesn't support campaign image banner in IOS?

I'm having trouble debugging what went wrong because the campaign banner is showing perfectly on Android but not on iOS. Is this somehow a limitation?
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1 vote
1 answer
55 views

force:recordData redirect to created record on Salesforce mobile app

I created an overwrite for the "new"-button on a custom object via a Lightning Component. On the desktop everything works fine but the Salesforce mobile app causes some issues. The component ...
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Salesforce Mobile Publisher users are logged out after 5-10 minutes

We have implemented our mobile app (android / iOs) using salesforce mobile publisher and experience cloud site. The experience cloud site is using standard/custom community pages and Lightning ...
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1 vote
0 answers
197 views

Cancel button and standard header in quick action on mobile app

Suppose I have a quick action of type Flow. This is a screen flow where I embed LWC components. I have to be able to open this quick action through custom button placed in some other LWC, so I use ...
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  • 322
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1 answer
311 views

How to enable/show Activity Timeline for Custom Object on Salesforce Android App?

There is currently a feature to show Activity Timeline on the Salesforce Android App for some Standard Objects' record page, such as Leads, Opportunity, Accounts, and Contacts. Source. Example: My ...
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Post-Chat URL Page (Visualforce Page) not displaying after end chat in Mobile App

We are implementing Post Chat Survey and Email feature for both Web and Mobile Chat customers using customer visualforce page - This funtionality is working fine for Web customers but not Mobile. ...
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How to move the einstein bot button after minimize from the middle of screen to bottom

In desktop view as we know the einstein bot button on the page is in the bottom right corner of the screen but in mobile view the einstein bot button after minimize remains in the middle of the page ...
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Unable to login to Salesforce Community via Mobile SDK

This issue is occurring in preprod org when loading community URL via mobile SDK on Android and iOS devices. We have a connected app 'ABC' used by the mobile app developers. When we try to load one of ...
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31 views

How to get the correct app link to use to link a login button to an app page

I have my app configurations in place for SFMC Push:(AppID, App Endpoint, Team ID, Bundle ID) I have also enabled universal links for IOS in my SFMC account. I have received some deep links from the ...
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1 vote
0 answers
21 views

panelOnDestroyCallback does not work in Mobile

I have a form for creating a standard Task object using force:recordData. And i want to use "panelOnDestroyCallback" in order to navigate to Lead object in mobile version, However I am not ...
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1 answer
73 views

Is it possible to send an SMS message from SFMC without subscribing the user to a keyword?

Basically the title. We are looking to send to new users who signup via SMS. However, when the user signs up we prefer for them to not be subscribed to anything. Is this possible? I looked into ...
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Identify/Control access based on mobile device (BYOD vs Company provided)

This is more of a question on which direction to go. We have a requirement to monitor activity coming from mobile devices, through the use of Salesforce mobile app (IOS or Android). Company doesn't ...
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Navigate to all overdue task on mobile

I developed a lightning component that displays on the salesforce mobile home page the number of overdue tasks. I provided a button to navigate the user to the standard "All overdue" list ...
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How can I fill the "Email Address" field of System Data using MobilePush SDK

This is the JSON that I am using but I cannot refer to the email address field. The email field was created in mobile demographics and if the user's email is saved but it is not saved in the system ...
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fsl.query.executeSoqlQuery is not returing parent record fields in Mobile Extension Toolkit FSL mobile app

I am trying to get the Asset and Account name from the WorkOrder record for which I am using the fsl.query.executeSoqlQuery(). But the Account and Asset name is not returned in the response. But, ...
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URL No Longer Exists in iOS App - Experience Cloud Site

I created a Salesforce community (Experience Cloud site) and then by using the Salesforce Mobile Publisher I converted my community into an app for iOS and Android. The app works fine on Android but ...
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1 answer
124 views

WhatsApp Infinite Loops

I´ve been a marketing cloud user for almost a year now, so I believe I´m still a beginner regarding some subjects, specially the latest features like WhatsApp. I am currently trying to set up a ...
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91 views

Drag`n`drop in Salesforce mobile app

Did anyone managed to use drag'n'drop feature in Salesforce mobile app (LWC)? I tried Sortable js, and simply adding draggable='true' as well, both work on Salesforce desktop version and on mobile ...
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1 answer
54 views

In-App Message Crashing after receiving the message [closed]

It's implemented the same way the documentation requires, but it thrown a message when it tries to display the message. E: FATAL EXCEPTION: main Process: com.my.customer, PID: 3841 java.lang....
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36 views

iOS file download

I need to download a binary file on the iOS for given CombinedAttachments objects. How can I do this? I tried to generate some links, but I was only able to download the JavaScript script file that ...
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1 answer
51 views

Is it possible to add new app into my Salesforce mobile?

In my App Launcher I have only these apps available. Is it possible to add custom one with my defined tabs?
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42 views

Support for Universal Links / App Links in custom Mobile SDK Hybrid app

For a custom mobile app developed using the Mobile SDK which uses a Community Site with a custom Domain, can we support Universal Links (iOS) / App Links (Android)? Assume for example a Community ...
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2 answers
80 views

Can you request to have more than 5 apps per org in salesforce

Were planning to create multiple apps with Mobile publisher but there is a limit of 5 apps per org. Is there a way to add more?
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1 vote
0 answers
103 views

"Pop-ups are currently blocked" popup message in iOS Hybrid app on iPhones

We are facing an issue in salesforce hybrid app in iPhones only. In the app we are displaying HTML content using lightning-input-rich-text tag. But when we click on any link (Anchor tag) from the HTML,...
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71 views

Some iPadOS catch error " 'Unexpected token '<''. Logged in? " on Native Salesforce app

Sometimes my customer's iPad; iPadOS 14.5 catches 'Unexpected token '<''. Logged in? even if it's operating without problems a few minutes ago. The message confuses me and I want to know where is ...
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2 answers
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How To Get URL Into Controller On Mobile

How do I get the URL (specifically the parameters) into my Controller from a VF Page when the device is a mobile phone? The VF Page is housed on a Community Page. I can get the URL param just fine ...
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1 answer
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Community VisualForce Page Not Working In Mobile

I am getting this error page when viewing the VF page on a mobile device (both IOS and Android) after logging into the Community. It's not a FLS Permission Issue because the page works flawlessly on ...
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  • 21
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1 answer
164 views

Stop refresh of LWC on mobile

Good day, Is there a way to ensure that I can prevent my custom LWC, so it doesn't refresh when I pull down on the mobile screen? Is there a way to resolve this issue? Any help or suggestions
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1 answer
259 views

Get Country code from mobile number

In my leads table, There is one column of mobile number example +971552400000. I want to show the country code +971 is separate column. how can i do this?
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