Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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Error while Send Mail from the Case (For particular record)

I'm trying to send email using the Send Email quick action button. Once i clicked that button that will redirects to the below screen. But only for two users not able to send email to one particular ...
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Experince Cloud site verification email issue

In our Experience Cloud site we will be sending email verification link after user registration. Apex code is using System.UserManagement.sendAsyncEmailConfirmation(...) method to send the email . ...
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What is DNS for your domain in Salesforce

I am creating DKIM Key in Salesforce. But to activate it saying "Before activating this key, add the CNAME and Alternate CNAME records in the DNS for your domain." I don't understand how to ...
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Not able to find how an email is triggering

While creating a case record in the community, one email is triggered from my email to my email only. I am not sure how to find from where that email is triggering. I have downloaded the full ...
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Sent emails go to spam

I'm sending emails via Journey Builder to users who come to the Data Extension. A problem was discovered that most of them receive emails in spam. How can I understand what is the problem?
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Write Test Class for ContentDocument Trigger that sends email notification

I have the below code that fires an email notification to 3 related users from the account of the user that uploaded a document (this is for experience cloud users only). I'm struggling to get started ...
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Salesforce: Add external Email to Email Address Lookup without creating user [closed]

I want to display email address of external user who doesnot have user in salesforce in cc email lookup in email template. Anyone suggest any possible solution even from back end
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Email button not showing in Activity History related list on Case Lightning Page layout

I have added the Email button to the Classic Case Page layout in the Salesforce Mobile and Lightning Experience Actions section. I have also added the Activity History related List to the ...
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Samsung Galaxy A71 native email not responsive [closed]

We have designed an email template in the marketing cloud email studio, using the block editor and not the simple code editor. All tests on mobiles are working well, except Samsung Galaxy A71 email ...
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How can you get the merge field to take a url field from an object and set it to show up as a picture image in lightning email template?

I am trying to have Salesforce LEX Email Template populate a specific image from a field that's from a Account object and (fyi) the field data type is URL. My idea was simple, put the url into the ...
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1 answer
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Return the start of a email domain

I'm looking for a formula to help return the below from an email domain. Email domain: xyzcompany.co.uk Return: "xyzcompany" Formula I have gives me the mid and returns "co." MID(...
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1 answer
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How to Put the value of a field into an array

I want the address to take the value entered in the email field, the address is of type array. I now retrieve the email through the wire but I want its value to be in the address field ==> JS : @...
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Can I get info of which mobile SO my subscribers open my emails?

Trying to use Datorama to track which mobile SO my subscribers open my emails with, but Datorama only tracks push regards mobile data. Is there any way I can use Datorama or any other tool to get this ...
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Dynamic Image rendering is slow

My order email contains images, so each image resides in another system which is a different URL, Now if I wanted to change the dimensions of the image, I need to edit the URL itself where it contains ...
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-1 votes
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Change the UI of standard email component

I want to change the UI of the standard email component. When I open the component, I see the 'CC' link on the right side of the 'To' field. See the image below I want the 'CC' to appear as text ...
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1 answer
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Custom Font for email [duplicate]

I need to insert this Google Font (font-family: 'Solway', serif;) and use it for my email. I've already tried the @import and functions that Google Font suggest to use to upload the font but it will ...
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Should I use DKIM or Email Relay for removing the 'via' from email sent through Salesforce?

The emails sent from Salesforce show as being sent through Salesforce's email servers and have a long 'via' string as you can see here. The email server is Google/Gmail To remove this long string, I ...
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Emails from flow not sent to gmail email addresses

I have a record triggered flow after update, which uses a Send Email action to send an email to the email address specified in the Account record. While it works fine when the email address is outlook ...
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Crop Image in Visualforce PDF Render

I am displaying an Image in a visualforce email template attachment rendered as PDF, this image dimensions are fixed to 500x250, I would like to crop the bottom part and right side and just scale the ...
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IP Warming Microsoft domain distribution

We are splitting the emails list for IP Warming. Shall the ones with domain hotmail.it be included in the same branch as the others of Microsoft? here the servers: hotmail.it 104.47.17.161 Microsoft ...
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1 answer
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Can you pull unique documents into a email? [duplicate]

Is there anyway that when you send a email out you can attach a document which is unique to that person? As an example, sending 100 people each their own unique document with their personal ...
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-3 votes
1 answer
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Personnalisation string error when validating email [closed]

I am struggling with an error that appears when I try to validate the email on my journey. Indeed, I keep have this error It seems that something is wrong with my HTML and I do not understand what. I ...
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SFMC Automation Studio Email Activity running (not errored) for over 12 hours

I have an automation that includes 2 email sends in step 4 and 2 email sends in step 5. The automation was activated about 18 hours ago and all of step 4 executed, and one of the email send activities ...
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2 answers
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Using AMPscript variables set in preheader in body and subject of email

I am building an email in SFMC where I have some code executing (see below) in the preheader that decides what version of the email this contact should get. This is done using the contentblockbykey ...
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-1 votes
1 answer
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Email to Custom-Obj functionality

I want to know if it is possible to create an email-to-customObj functionality in Salesforce? My organization is heavily using the Case object and do not want to add more to it. I want to create a ...
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1 vote
0 answers
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HTML Email Template URL Base64 Encode

Based in question HTML Email Template URL Encode That it exposes the problem like: <a href="http://example.com/?region={!URLENCODE(Contact.Region__c)}">Click me</a> I am trying ...
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1 answer
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Getting error(TestMethod do not support Web service callouts) test class is failing because of the existing trigger on Job__c which making callouts

Not able to cover only Email messaging part in Execute method in batch class coverage is 62% Any help will be aprreciated. Batch class- global class SendEmailJobsAlertBatch implements Database....
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-1 votes
1 answer
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ELSE Statement Not Working

I am using a field from a data extension for a personalization string within an email. I have an if, elseif, and else statement. The if and elseif statement are working fine. However the else ...
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1 answer
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Emails are not sent with Dynamic Sender Profile

I'm trying to create a dynamic sender profile. The problem is that whenever dynamic sender profile is chosen emails are not sent. What I have: I created a sender profile "Dynamic Profile" ...
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0 answers
26 views

SFMC - Use image in SFTP in an email

An external platform generates QR images and leaves them in SFMC's SFTP. I want to use these images to insert them into an email. I know that if the image is in a Content Builder folder I can use the ...
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3 votes
0 answers
49 views

Complex Email Deliverability Issue related to Bounce Tracking

I have been investing a deliverability issue for over a month with Salesforce and internally, but we still have no clue where is the root cause of the issue so we could finally fix it... Now AWS is ...
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0 votes
1 answer
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Ampscript and IF statement to get data from two different data extensions

I have two data extensions: Data extension 1: API_Onboarding_OnlineMemberships has the following column: SUBS_START_DATE (this DE gets the emails) Data extension 2: Customers has the following column:...
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1 answer
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Sending email notifications via Pardot

I'm working with a company that has a custom object trigger and some apex code that sends out email notifications when certain events occur using Messaging.SingleEmailMessage(). The company would like ...
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1 answer
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Unable to trigger email alerts on sandbox

Salesforce release version = 54.0 (Spring 22) I had a similar question to Unable to send emails from sandbox but this question was more generic. My workflow involved automatically triggering the ...
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2 answers
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Apex mixed formatting (currency and number) in a table with repeat logic

I've tried multiple solutions I've found here, but none are quite what I'm dealing with and thus my guesses at how to slice & dice the format inputs are failing. Below I have a VF email template ...
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0 votes
1 answer
56 views

Email To Case Thread Id linking issue

I observed our sandbox does not have Thread id feature as we have created this org after recent release of salesforce where Message-ID and reference header is activated. What I want is that customer ...
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0 answers
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How to get a string/number from the Subject and Body in an incomming email to case in Salesforce?

Hello everyone and thanks for reading! I have a requirement where I need to get a specific string from the subject and an Id from the Body of an incomming email (it's comming from an email-to-case) in ...
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0 votes
1 answer
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Email Sender Different In Lightning Vs. Classic

If a user sends an email from an Opportunity the sender is different in Lightning. In Classic the sender is the name of user with the org-wide email address as email while in Lightning only the org-...
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1 answer
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SFMC - How to trigger an email based on email form submit

I am trying to build the following journey. I have a landing page (w/ smart capture form) that captures the customer's information. After they submit their information, an email is automatically ...
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1 answer
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How to get Metadata for Lightning Email Templates?

Looking to get Metadata for lightning email templates. Here is what I have tried: Retrieving from source the following package.xml: <?xml version="1.0" encoding="UTF-8" ...
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Is it possible to use several/different/diverse subject and pre-header lines? How can I achieve that?

If I am developing an email using the Content Builder tool, using a master template and I have: Subject line A Subject line B Subject line C (on this one, a dynamic variable is needed) and Pre-...
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Marketing Cloud Journey 'Hard Error' to Same Contact Key

I've encountered a 'Hard Error' without any further details. The journey takes in new records from the Data Extension, and then sends out the email to the Contact associated with it. In this scenario, ...
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Why is an email sent to only few users of queues and not all?

I created a Case assignment rule, for which has to be assignend to queue. I found that the email notification was sent to only a few members of the queue and not all. What could be the solution for ...
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0 answers
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Deployed Spider on Heroku: Where are the downloaded files saved at?

I am new to web-scraping and deployment of spiders. Basically, I am in the midst of creating a spider to scrape some items and download Excel files from a website I want to schedule the spider on ...
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How to set default To address when emailing from from cloned case

This does not seem to work on Cases. The Composer seems to override the predefined default, I think based on the addresses in the thread. When I clone a Case with the last email (by reparenting the ...
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0 answers
31 views

Send email from a Journey when record data was changed

I have a Data Extension that has multiple boolean fields. Records get into this Data Extension through api requests, and the data in them can also change through api requests. If the first field is ...
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1 vote
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Limits on number of emails that can be sent to "BCC to Salesforce"

I'm working to implement a mass mailer system for a customer, and they'd like to have each outgoing email BCC'd to the unique link that will track it in Salesforce. My customer may be sending out ...
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0 votes
1 answer
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Are there any features for developing HTML emails locally and using version control?

So far my work with Salesforce is for HTML emails in Content Builder. I don't see any obvious features that would allow our team to do various things that would help streamline development, such as: ...
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-2 votes
2 answers
48 views

How to remove the limits for sending emails in Salesforce

My question is: How to remove the limits from a Salesforce org to send maximum number of emails in one day? When I'm trying to send emails in Salesforce from Contacts objects an error msg is popping ...
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0 votes
1 answer
21 views

Associate a publication list with an email sent via API

I'm trying to send an email via API, but I really need to apply a publication list. I know it's possible to do this using Journey Builder, but it would be much better if I could do all the ...
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