Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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What does error message in templates “href“ on element <a> is not allowed mean?

What does: “href“ on element is not allowed , or has an invalid value, mean? Help! This template writing is a nightmare!!
Lee Bishop's user avatar
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12 views

SFMC - Create an emai using a content builder template via an API Call

I would like to create an email using a template from within SFMC from an API call. The template consist of content blocks that will be populated from an JSON payload within the api call. Is this ...
Ahmed's user avatar
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Update Contact on click of button in the email

we have a requirement in Salesforce. When we change the email, we trigger an email to an external user. We need to include a button in the email body. Upon clicking that button, we intend to update ...
Amol Girme's user avatar
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13 views

When sending an email attachment from Visualforce, which is best practice - messaging.emailfileattachment or messaging:attachment?

I have a single attachment created using Visualforce to send out via email. I am using a Visualforce email template and specifying the setTemplateId attribute in my Apex class and then using the ...
Andy Hitchings's user avatar
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1 answer
37 views

Perform DML on Salesforce Object from non-salesforce user

I have a requirement to send an email to individuals who are neither Salesforce users nor community users. Within the email, there is a hyperlink, and when they click on it, I need to update the ...
Amol Girme's user avatar
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36 views

Alternative to Interactive Forms

I have an issue; I need to create an email with an interactive form. I already have the HTML code ready, and I saved it as a template to add the interactive form content block. The problem is that ...
Mik's user avatar
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11 views

Engagement split with specific links breaks when e-mail is edited (no changes to the link)

Changes to the styling were made around the link used in a journey engagement split and the Engagement Split activities dropped one of the clicks from the journey. I can't find any documentation on ...
Mccoolcloud20's user avatar
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27 views

How can I send a dashboard result details in an email?

I have a requirement where a dahsboard made of various matrix reports is to be sent out to a particular set of users (user count ~ 300). The dashboard is a regular non-Wave, non-Einstein etc. It has ...
Apex Srinivas's user avatar
-2 votes
1 answer
43 views

Changing email providers

Does anyone know what would be the impacts of changing email provider in Marketing Cloud? The domain will remain the same but the email provider will be changed and I wanted to know what measures ...
Rea Pajo's user avatar
-2 votes
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25 views

EMail sending to multiple DL based on department

I have Department object where multiple departments are there each contains different team DL , whenever compose Email based on the department I should select the email which is the best approach
Raju's user avatar
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-1 votes
1 answer
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Multiple QR code - 1 Email

I have this complex request: in my Data Extension every Subscriber has a personalised URL (that shows a specific qr code), I have to create only 1 email that shows this "dynamic" QR. Example ...
Laura's user avatar
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-2 votes
1 answer
41 views

Text version of mail processed after HTML version, why?

Understanding that the subjectline is rendered last and the preheader first is quite useful when understanding how you can easily manipulate the subjectline with AMPscript, but it's quite hard when it ...
Felix Sanchez's user avatar
-1 votes
1 answer
45 views

Send HIPAA compliant mails in Salesforce

One of our clients in CS is a Health Care Company that have many clinics arround US. They want to be able to send HIPAA complaint mails from Salesforce to their contacts, my question is if we can ...
Nicolas Caro's user avatar
-1 votes
1 answer
44 views

Salesforce limits on sending email in one hour

One of the user send an important email from an opportunity record to the team members. We can see the email message record in the related list but non of the team members received the email. I want ...
shwarma g's user avatar
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88 views

Record-triggered flow erroring with “Error Occurred: 0 recipients” despite successful recipient email address provision

I have a record-triggered flow that is failing because cannot perform the ‘Send Email’ action. It is ending with the error: “Error Occurred: 0 recipients” I can tell from the debugging log that all ...
CathyC's user avatar
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1 answer
21 views

Email in batch class

I am able to send email in batch class.But email is being send to Gmail only.It is not getting send to other type of email like company email. Execute method is working fine for other type mail but ...
Guest's user avatar
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1 answer
71 views

How to create dynamic email templates in SFMC

Currently, our emails are using content blocks where shared areas like header and footer are called in an email file. The reason we use content blocks is because if anything changes in these content ...
kuml2's user avatar
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21 views

In Before Flow: How to set a Text field from standard Email field on a related contact record?

I've attempted both options: creating a text variable, assigning the email field's value to it, and then updating the text field with the text variable; and updating the text field directly with the ...
Valentine Potapov's user avatar
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1 answer
43 views

Using the ampscript ClaimRow DE function, cannot populate email address in DE col., in my case I display 2 unique codes or serial numbers per email

[![Data Extension screenshot with 2 columns unique serial numbers[][1]1]2 I am not sure why the Email column is not being populated with the subscriber email address, for the coupon codes/serial ...
Gold's user avatar
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41 views

Email to Salesforce not working with subdomain emails

I faced a problem with 'Email to Salesforce' functionality - emails sent from email addresses with subdomain don't become associated with records. I added several emails into "My Acceptable Email ...
Oleksandra Todorenko's user avatar
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0 answers
22 views

Send email from external services is not working [Sandbox]

I am trying to configure a sandbox environment where I can receive emails from external services ex. outlook. I configured Deliverability -> Access level=All emails, also I have turned on the Send ...
Ivaylo Angelov's user avatar
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0 answers
31 views

Attach files in a Landing page to use in an email SFMC

I have a doubt, is it possible make a landing page with a file for download and use the link in an email in marketing cloud? where I upload the file that I need to use? I can not to use the function %%...
Juan's user avatar
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-1 votes
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12 views

Send email with dynamic attachment from record page

On the object contract I have a quick action button ‘send report ‘ that is supposed to show a dynamic pdf that contains contract details and a button ‘confirm’ that send this report as attachment to ...
hiba's user avatar
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-1 votes
0 answers
19 views

Email Message Related to field

When we send an email message the related to field doesnt always get populated. Would this be populated only if its manually entered? Or can it be automatically filled in from the record that email ...
Prady's user avatar
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2 answers
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Seeking Guidance: Email Validation Error Handling for Specific Scenarios for field in account object

I'm facing an email validation challenge for my project. I want to throw an error if any of the following scenarios are met: The email has numbers at the end, like '[email protected]'. The email ...
HSD's user avatar
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1 answer
48 views

Why can't admins see data on HTML Email Status report?

Using the standard "Send List Email" option under Leads, users are sending emails to multiple leads at once. Management wants to see the emails, and whether or not the email(s) were opened. ...
Swisher Sweet's user avatar
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1 answer
60 views

Attachment sent incorrectly

I set up sending an attachment in my email using an amp script. %%[ var @customerKey, @fileAlias set @fileName = "https://drive.google.com/file/d/1234567890/view?usp=sharing" set @fileAlias ...
Slavik's user avatar
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0 votes
1 answer
53 views

Append unique id to external survey link in email studio?

We're having trouble appending a unique id within the external survey link in email studio. Right now, we have the html set to a survey button: %%[ Set @surveyButton = concat("[https://m.survey....
AFon's user avatar
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19 views

Is there a way to set a block out window in journey builder for emails?

I am trying use use Einstein STO but I am concerned that my users will get the email too early in the morning. I know I can probably just set the STO window to 12 hours or something, but is there ...
Scott Lam's user avatar
1 vote
0 answers
35 views

Sending email through ScreenFlow - problem adding threadId to template

I have created a ScreenFlow that's triggered with a button on a Custom Object (called Tech Issue). When clicked, user can select multiple Cases amongst the Cases that are linked to said Tech Issue. ...
Yaya's user avatar
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1 answer
92 views

What code in SFMC templates triggered the default header and footer and is it required?

In HTML emails (non-template based), it looks like customer HTML is NOT triggering the default header & footer, how come HTML email are able to go out without default header / footer and still ...
kuml2's user avatar
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0 answers
33 views

CTA border doesn't render properly with Outlook

I need to create an email with 2 CTA buttons that stay side by side. The first CTA has black background and the second one has white background. Both buttons have rounded corners (border-radius 6px), ...
Gio's user avatar
  • 11
-1 votes
2 answers
80 views

Generate (and send) email from Opportunity Tab

Is it possible to create a button (or something equivalent) to generate and send an email from the Opportunity tab? I am really new in Salesforce and struggle with the basics. I have created an ...
Mael Forner's user avatar
0 votes
1 answer
51 views

Tracking metrics on same email used in multiple journeys

In SF Marketing Cloud, we use the same email content in multiple journeys. Right now, we create multiple emails - one for each journey it's in. This allows us to apply unique names to each email which ...
Mindy Petrack's user avatar
-1 votes
1 answer
37 views

Filtering an email list in a flow by industry picklist with multiple selections

I am trying to set up a flow to send an email to newsletter subscribers in a custom object (Newsletter) filtered by industry. Currently industry is a picklist field, not a multi-select picklist, ...
Scott R's user avatar
0 votes
0 answers
25 views

Enhanced Email logging email matched records

I have a User base that uses the Outlook Integration heavily (I know this is retiring soon anyway btw) - I'm struggling to find out how this 'Other' section matches SF records. It looks to be pulling ...
Laura Castro's user avatar
0 votes
0 answers
31 views

Scheduled Email in Outlook (Salesforce)

When I go to send an email it is not sending at the exact time that I need it to send. It is sending slightly before (2-3 minutes earlier).
Priyansh Kumar's user avatar
0 votes
1 answer
124 views

Parsing data in the data extension with AMPscript

I have a data extension in Marketing Cloud with data about tasks per account per contact. A contact can be related to more than one account and can have multiple tasks in each account. I need to send ...
Julia's user avatar
  • 3
0 votes
0 answers
43 views

Emails not received for consistent API Requests

Scenario: Inserting Cases via standard SF REST API to receive an Email Response. The Email is sent via Flow (After Insert/Update) + EmailAlert. The REST APIs are being sent consistently (i.e., one ...
gutsyfella's user avatar
0 votes
1 answer
62 views

Does SFMC automatically unsubscribe complaints?

In SFMC, one of the captured data is complaints (in reporting and data view). my understanding is the complaints in SFMC means subscribers who mark the received email in their inbox as spam, is that ...
kuml2's user avatar
  • 303
-1 votes
1 answer
93 views

HTML Email message in marketing cloud- email content changes every 15 days

My Creative team provided the HTML and I uploaded the code in marketing cloud and used it for creating an Email message (type HTML). This Email will be sent every 15 days. But the use case is- Every ...
Prerna Sharma's user avatar
0 votes
2 answers
60 views

Visualforce Email Templates -- How do I display images in my use case?

I am making Visualforce email templates for a client. Some of the emails contain a section with recommended products at the bottom, which is just an image and item name displayed in a table in a row. ...
DonDiesel's user avatar
0 votes
0 answers
63 views

Disable emails from Orchestration Flow Work Item

We have an Orchestration flow that we are assigning to a public group. Whenever an interactive step gets created it is sending an email to the entire group, however, we have different methods of ...
Liam Gatt's user avatar
0 votes
1 answer
44 views

How STO works with the settings "Send at Einstein's optimal default time" in journeys if optimal time falls outside the STO configured window?

If STO setting is configured as "Send at Einstein's optimal default time". For example, if STO is set for 4 hours and optimal time for subscribers with not enough data falls outside the 4 ...
kuml2's user avatar
  • 303
0 votes
1 answer
49 views

Can Einstein STO delay subsequent email activities sent event in a journey?

When Einstein STO is added to a journey, if 12hours are defined for STO activity before email activities in this flow: email1 → wait 1day → email2 → wait 1day & email3. If journey is activated /...
kuml2's user avatar
  • 303
-1 votes
1 answer
64 views

Can't change 'From' email address when I send a Single Email or Mass Email

A user is not able to change the "From" email address when sending an email in Salesforce UI from standard/custom objects and even the global publisher actions. The field "From" is ...
THEDJA's user avatar
  • 125
0 votes
0 answers
49 views

Email service - Missing inline images from the inbound emails

I am using apex class and email service to create records on a custom object. The problem is when a client sends an email with inline images, it does not appear in the email body in Salesforce. ...
Marjan's user avatar
  • 15
1 vote
1 answer
78 views

How to report on the status of email messages related to a specific record?

I'd like to create a report that presents information such as the EmailMessage.LastOpenedDate and the EmailMessage.Status for emails sent that are related to a specific custom record. When I look in &...
Keith C's user avatar
  • 134k
-1 votes
1 answer
268 views

Email reply should be captured to lead object record from where email is sent

I have a scenario Like. From lead object through activity email is sent to customer if customer replies to that email i have to show that reply in activity of that particular record in lead object.can ...
AdityaSD's user avatar
0 votes
0 answers
45 views

Is "Organization-Wide Email Footer" available as metadata?

We use "Organization-Wide Email Footer" functionality. Is it available as metadata to move changes to higher environments or this should be done as a post-deployment step? Note: I couldn't ...
Akif's user avatar
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