Questions tagged [email]
Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.
2,809
questions
0
votes
0
answers
11
views
Case Chatter Feed - New Email button not appearing
I am trying to enable the new Email button on our Case Chatter feed. I have checked the following
System
Email-ToCase -> Enabled
Email Deliverability -> Enabled
Feed Tracking -> Case --&...
- 373
0
votes
0
answers
52
views
Gmail one click unsubscribe 2024
Saw that gmail will require one click unsubscribe in 2024, starting in February. But to me, it's unclear how this would need to be set up based on how they explain it below. Right now I have a 2 click ...
- 11
0
votes
0
answers
11
views
Best design for emailing groups of Users that are collaborating on a Case
We're using Cases, but long-story-short, we're not really using Service Cloud licenses. We have a heavily restricted form of Service Cloud licenses.
We need to be able to have teams of people across ...
- 403
0
votes
1
answer
34
views
How to Route Replies to Salesforce Email Alerts Back into Salesforce Instead of Outlook Inbox?
I am facing a challenge with email alerts in Service Cloud and would appreciate any guidance or suggestions.
Context: A flow sends an email alert to the customer. The customer receives the email from ...
- 77
-1
votes
0
answers
18
views
The Email Sends Related list, or the cloud specific fields on the User Object, are hot showing in production but do in our SF Sandbox
I have Marketing Cloud running against our production org, which is the same version as is in our SF sandbox. Prior to going live, we were connected to the SB and all ran fine. We are now running fine ...
0
votes
1
answer
37
views
I want sender to be '[email protected]'
I received the email with sender name my email from salesforce account when case creation notification happend.
But I want the email should come from [email protected]
0
votes
0
answers
19
views
Flow to Look Up multple Account records, copy field from each record to clipboard
I am hoping to find a way that I can achieve the following:
Users are composing an email to a client. They are providing information to the client about one or several Accounts which serve as resource ...
-1
votes
0
answers
19
views
Prefilling data in FormTitan form
I have a form created through FormTitan which will be sent through an eDM via marketing cloud. This form is meant to pre-populate with user information (i.e. Name, Store Name, etc) which uses the ...
0
votes
0
answers
23
views
Email Signature Pictures not Coming Through Merge Field
As I create an email template for a user, the images set up in their email signature are not coming through via merge field. When they come through on an email they are showing as the standard HTML ...
0
votes
0
answers
18
views
Update Campaign Status with an Email Reply via Pardot
I need to update a record's campaign status if they reply to an Engage Email from Pardot. How/can this be accomplished?
- 11
-2
votes
0
answers
16
views
Adding operator in Salesforce HTML email templates
im adding two field values in html email template but its not work pls help me
Assigned on / Reassigned on: {!case.assignedon__c} || {!case.reassignedon__c}
- 1
0
votes
1
answer
38
views
Do I need to have a random split before my email activity?
I have a very simple journey, where I want to send an email to everyone out of 200k people that have provided an email address, so the audience is big. Do I have to have a random split before the ...
- 7
0
votes
1
answer
81
views
Do I need to warm my IP Address again?
We run a journey in late May for IP warming, but we haven't run another journey since then. We are planning to run a journey this month and I'm wondering whether the IP warming we need is still valid ...
- 7
0
votes
1
answer
41
views
AMPScript Lookup row function
Can we use lookuprows() function of AMPScript like this?
LookupRows(@ContactDE,'id',@SubscriberKey)
I have seen this code in the one of the email but I am not getting it instead of DE name why they ...
1
vote
1
answer
38
views
Detect when email is sent
We have enabled Email Drafts.
Prior to that, we already had validation rules in triggers (e.g that the 'To:' email address contains a valid email).
Before email drafts, these validation rules would ...
- 2,727
0
votes
2
answers
79
views
Can we pass email body in API payload for sending email in salesforce marketing cloud?
I am exploring Salesforce marketing cloud's email APIs but am unable to find any email send API that allows sending email body (HTML content) in the send API like Braze (braze api). Is there any ...
1
vote
1
answer
135
views
Sending emails using root domain as From email address
One of our customers has asked us to implement sending from their root domain (company.com) rather than the SAP subdomain (send.company.com). I've explained (until I'm blue in the face) that you can't ...
- 16.3k
0
votes
2
answers
94
views
Marketing Cloud - Send email via API
I am completely new to salesforce.
I am developing an application that is supposed at some point to send emails through salesforce marketing cloud, using their APIs.
I've found about triggers and ...
- 3
-1
votes
1
answer
32
views
Question about the sending schedule (Warmup)
I am doing the warmup. Can I send two emails in consecutive days or should I give a 1-day spacing?
0
votes
0
answers
34
views
List Emails are tracking opens, but won't track the link clicks?
When users are sending out list emails in Salesforce (not regular emails, list emails the object) it is supposed to track opens and clicks, but right now it is only tracking the opens, not the clicks. ...
0
votes
0
answers
45
views
Why a formula field doesn't appear in email alert
I have a task which I should send email to an opportunity owner , and some fields must be filled as shown in the screenshort(this screenshot is an extarct from the email sent to the opportunity owner)
...
-1
votes
3
answers
71
views
Cannot add Email as a tab in Lex page
I'm new to salesforce, so this might be a simple question, but I looked a lot for a solution and could not find one at all.
I'm trying to add Email as a tab on the LEX page side bar as can be seen in ...
- 7
-1
votes
1
answer
48
views
How to check JobStatus for scheduled sends with Salesforce Data Extensions
When scheduling the email with normal data extension, we will be able to see the status of email whether it's paused or scheduled. However, we can't see/check the status of email scheduled with ...
- 1
-1
votes
1
answer
65
views
marketing cloud advanced dynamic content email testing: sending all variations to one email address
I need to a send proof of a complex dynamic content email (20 variations) to a stakeholder on a monthly basis. I stumbled across a salesforce video that says I can create a data extension with black ...
- 15
0
votes
0
answers
51
views
Dynamic UTMs to Track Customer Buying Behavior
I'm currently facing a challenge with our email marketing campaign at SFMC. We want to send a promotional email to customers who have bought a specific item. The problem is that we don't yet have ...
- 3
-1
votes
1
answer
54
views
marketing Cloud - super messages
(1) Does SFMC have a feature within it, so as to calculate the usage of super messages and different channel usage ?? and DOES SF track and charge as of today / now their customers for super messages ...
- 1
0
votes
1
answer
23
views
Updating Lightning EmailTemplates using REST api
I'm trying to replace links within email templates created by the lightning builder programmatically.
I've managed to get the sobject ID of an email template using the REST api, but when I try to ...
0
votes
0
answers
62
views
Marketing Cloud Journey Unsubscription Sources
I have a journey which sends an email. Within that email there is an unsubscribe link in the footer that leads to a cloud page on which a user can unsubscribe. This updates both a data extension and ...
- 1
0
votes
0
answers
21
views
When sending an email attachment from Visualforce, which is best practice - messaging.emailfileattachment or messaging:attachment?
I have a single attachment created using Visualforce to send out via email. I am using a Visualforce email template and specifying the setTemplateId attribute in my Apex class and then using the ...
- 3,632
-1
votes
1
answer
48
views
Perform DML on Salesforce Object from non-salesforce user
I have a requirement to send an email to individuals who are neither Salesforce users nor community users. Within the email, there is a hyperlink, and when they click on it, I need to update the ...
-1
votes
1
answer
45
views
Multiple QR code - 1 Email
I have this complex request:
in my Data Extension every Subscriber has a personalised URL (that shows a specific qr code), I have to create only 1 email that shows this "dynamic" QR.
Example ...
- 1
-2
votes
1
answer
49
views
Text version of mail processed after HTML version, why?
Understanding that the subjectline is rendered last and the preheader first is quite useful when understanding how you can easily manipulate the subjectline with AMPscript, but it's quite hard when it ...
- 529
-1
votes
1
answer
89
views
Send HIPAA compliant mails in Salesforce
One of our clients in CS is a Health Care Company that have many clinics arround US. They want to be able to send HIPAA complaint mails from Salesforce to their contacts, my question is if we can ...
- 19
-1
votes
1
answer
134
views
Salesforce limits on sending email in one hour
One of the user send an important email from an opportunity record to the team members. We can see the email message record in the related list but non of the team members received the email.
I want ...
0
votes
0
answers
739
views
Record-triggered flow erroring with “Error Occurred: 0 recipients” despite successful recipient email address provision
I have a record-triggered flow that is failing because cannot perform the ‘Send Email’ action.
It is ending with the error:
“Error Occurred: 0 recipients”
I can tell from the debugging log that all ...
- 1
0
votes
1
answer
27
views
Email in batch class
I am able to send email in batch class.But email is being send to Gmail only.It is not getting send to other type of email like company email. Execute method is working fine for other type mail but ...
- 3
0
votes
1
answer
156
views
How to create dynamic email templates in SFMC
Currently, our emails are using content blocks where shared areas like header and footer are called in an email file.
The reason we use content blocks is because if anything changes in these content ...
- 317
0
votes
0
answers
22
views
In Before Flow: How to set a Text field from standard Email field on a related contact record?
I've attempted both options:
creating a text variable, assigning the email field's value to it, and then updating the text field with the text variable; and
updating the text field directly with the ...
0
votes
1
answer
46
views
Using the ampscript ClaimRow DE function, cannot populate email address in DE col., in my case I display 2 unique codes or serial numbers per email
[![Data Extension screenshot with 2 columns unique serial numbers[][1]1]2
I am not sure why the Email column is not being populated with the subscriber email address, for the coupon codes/serial ...
- 57
0
votes
0
answers
52
views
Email to Salesforce not working with subdomain emails
I faced a problem with 'Email to Salesforce' functionality - emails sent from email addresses with subdomain don't become associated with records.
I added several emails into "My Acceptable Email ...
-1
votes
2
answers
87
views
Seeking Guidance: Email Validation Error Handling for Specific Scenarios for field in account object
I'm facing an email validation challenge for my project. I want to throw an error if any of the following scenarios are met:
The email has numbers at the end, like '[email protected]'.
The email ...
- 1
0
votes
1
answer
62
views
Why can't admins see data on HTML Email Status report?
Using the standard "Send List Email" option under Leads, users are sending emails to multiple leads at once. Management wants to see the emails, and whether or not the email(s) were opened. ...
- 4,947
0
votes
1
answer
69
views
Attachment sent incorrectly
I set up sending an attachment in my email using an amp script.
%%[
var @customerKey, @fileAlias
set @fileName = "https://drive.google.com/file/d/1234567890/view?usp=sharing"
set @fileAlias ...
- 25
0
votes
1
answer
63
views
Append unique id to external survey link in email studio?
We're having trouble appending a unique id within the external survey link in email studio. Right now, we have the html set to a survey button:
%%[ Set @surveyButton = concat("[https://m.survey....
- 1
0
votes
0
answers
34
views
Is there a way to set a block out window in journey builder for emails?
I am trying use use Einstein STO but I am concerned that my users will get the email too early in the morning. I know I can probably just set the STO window to 12 hours or something, but is there ...
- 15
1
vote
0
answers
67
views
Sending email through ScreenFlow - problem adding threadId to template
I have created a ScreenFlow that's triggered with a button on a Custom Object (called Tech Issue).
When clicked, user can select multiple Cases amongst the Cases that are linked to said Tech Issue.
...
- 13
0
votes
1
answer
158
views
What code in SFMC templates triggered the default header and footer and is it required?
In HTML emails (non-template based), it looks like customer HTML is NOT triggering the default header & footer, how come HTML email are able to go out without default header / footer and still ...
- 317
0
votes
0
answers
114
views
CTA border doesn't render properly with Outlook
I need to create an email with 2 CTA buttons that stay side by side.
The first CTA has black background and the second one has white background. Both buttons have rounded corners (border-radius 6px), ...
- 11
-1
votes
2
answers
195
views
Generate (and send) email from Opportunity Tab
Is it possible to create a button (or something equivalent) to generate and send an email from the Opportunity tab? I am really new in Salesforce and struggle with the basics.
I have created an ...
0
votes
1
answer
87
views
Tracking metrics on same email used in multiple journeys
In SF Marketing Cloud, we use the same email content in multiple journeys. Right now, we create multiple emails - one for each journey it's in. This allows us to apply unique names to each email which ...
