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Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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17 views

additional case created via auto response bouncing to original case

We are running into an issue where a case created via email to case has an invalid return email. When the auto response email is sent, it is bounced back and creates an additional case. What is the ...
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1answer
25 views

How to know if an email is delivered or not in marketing cloud?

I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks). Is there any data extension or ...
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2answers
39 views

How to pull an email address from one field into another

I'm wanting to insert the Account 'Email' value in to another field in a Workflow action but am having some trouble getting the formula right. This is what I Have so far.. Workflow rule = `Account: ...
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1answer
32 views

Einstein Email Recommendation Content Creation

We want to build a single block of code to be used across a number of Email activities, and we want to "force" one of the variables. Let's assume that we are selling recipes and I want to trigger an ...
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1answer
15 views

Password reset email

I have a personal org where I used to try my trailhead challenges. Few days back I was getting email from Salesforce org about job I had been running on my personal email id. I opted for not receiving ...
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1answer
34 views

SendEmail Method results in EmailMessage Object in Sandbox - Does not in Production

I am using the following logic to send emails. Enhanced email is activated on both orgs and so is Email-to-case. In the sandbox (Summer '19), executing this method results in an email message ...
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0answers
11 views

Sending email in Pardot Engagement Studio using dynamic list during business hours

There is a program in Pardot Engagement Studio having 3 simple steps - start/entry point - a dynamic list, send email, end. The email is to be send on weekdays during business hours. The dynamic list ...
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1answer
12 views

Report that shows when HTML emails were opened

How can I create a report that shows when HTML emails were last opened.  I can see this information when looking at a contact's past history.  I have run the HTML Email Status report.  It lists a very ...
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0answers
15 views

How to stop autopopulating “To” field on case email?

When I try to compose new mail from case activity related list the To field is automatically populating the case contact mailId. How to prevent this from autopopulating in lightning
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0answers
9 views

How to have an action send an email to contact with containing adobe sign?

I am looking to have an action send an email containing a PDF that has been filled with the contacts information. They fill the rest of the PDF out through Adobe sign. Then once they sign the ...
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0answers
15 views

How to capture customer replies in Salesforce

We want to log outbound and inbound emails in Salesforce. Currently, We are sending Emails to Contacts using out of the box salesforce features and they re getting logged But when contacts reply to ...
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0answers
9 views

Flow, multi select checkbox and email action

Good morning Since I have no coding background, visual flow is a must for me (At least for now) and for some time now I try to understand the tool, its functions and limitations and what better ...
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0answers
18 views

Send text into the Email text editor from a lightning component [closed]

I have to send a predefined text into the email text editor when the user clicks something (On the Case page). It seems that there is no way to do it from an lwc component, but from an aura component ...
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1answer
40 views

Subscriber Key related to Multiple Emails

Can someone help clarify use case where we should have Subscriber key related to multiple email addresses? We generate our own subscriber key but we want to give a Subscriber opportunity to be ...
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0answers
17 views

Process Builder send out Correct emails (not retroactively)

We have a custom child object called ‘Placements’ which has a many to one relationship to the parent ‘Account’ (person Account) object. We currently send out emails to the Account (via a process – ...
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0answers
15 views

New Email notification to Case owner not triggering

We have integrated SFDC Case management with Workfront system. The integration is via a connector. When a user submits a request in Workfront that will create a case in SFDC and owner is assigned. ...
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1answer
24 views

Is it possible to include all DE registers in the CC/BCC functionality of an email in Marketing Cloud?

Someone enters a journey and an email is fired to that person. However I would like all registers in a DE to receive that email. Is it possible to include them inside the CC/BCC functionality?
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1answer
38 views

SQL query to link email open date & last purchase date / Marketing Cloud

Thank you for your response. The error message is this one : " Automation failed due to system error."
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2answers
45 views

IF Statement for First Name Personalization when using a LOOKUP

I'd like to add in an IF statement for when first_name is blank. My sending DE does not contain first_name so I am pulling it from the master DE. This is what I have so far and it's working: %%=...
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1answer
28 views

Send Email to user when case attachment is empty

My requirement is to send user an email after 10 mins, after he creates a case. Once the case is created and saved, if there is no case attachment,the user should be sent an email. I am planning to ...
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0answers
20 views

Only deliver batch error emails to one admin

I'm debugging a batch in our sandbox, and it's blasting all of the Admin users with an error email for each chunk: Database.executeBatch cannot be called from a batch start, batch execute, or ...
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2answers
90 views

EmailMessage.ToAddress - Illegal assignment: from list to string

I'm creating an email to custom object class which creates a record on the "Trade Support" object along with the emails attachment(s) if any and wanting to attach the email message to the record as ...
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0answers
22 views

send mass emails from Salesforce using personal emails

We have users who will trigger mass emails to generated leads, child users as a part of their campaign. Till date, it is done using google and we are planning to remove gsuite from our system. When we ...
2
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1answer
60 views

VAWP links break for Salesforce Send Emails

I note that when you send an email to a Salesforce Audience from Content Builder (e.g. a Salesforce Campaign or Report) it creates a Salesforce Send under-the-hood and creates a temporary DE in your ...
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1answer
32 views

Automated Email Campaign with filtered data

In my current environment, we have multiple automated email campaigns setup in this way. For one such campaign, there is a designated source DE which will be only be growing on demand which contains ...
1
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1answer
39 views

Why is my ampscript not populating in an email?

So when I am previewing and testing ampscript in an email it is rendering fine, the name shows up. But when I get the email the name field is blank. Hi %%=Propercase(@FirstName)=%%, %%[var @...
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1answer
32 views

Create Localized Email Recommendation Displays - Salesforce marketing cloud

I want to create localized email recommendation displays in Salesforce marketing cloud. Only documentation I can find is: https://help.salesforce.com/articleView?id=mc_pb_localized_recommendations....
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2answers
38 views

How to display email href link as bold based on status field value in visual force page

We have custom emails section for the case object. I want to display the email subject hyper link as bold if email status is NEW. for all other status it should be in normal font. Could you please ...
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1answer
27 views

Automatically add to address book

How can I automatically add the email address to the address book using link in the email footer from Marketing Cloud. Is it possible to have one link across all email platforms?
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1answer
16 views

Lightning email template with logo

I am trying to figure out how to add a logo to a Lightning template so that it will span the width of the email. In Classic, I would create a letterhead & add an image of 550 width. Can someone ...
2
votes
1answer
37 views

Sending email in sandbox post copy

When I refresh a sandbox I have a class that runs to fix some things like email addresses and custom settings. I've also been asked to email the developer the new org ID so that their testing ...
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0answers
13 views

Cannot find the “From/To” field from unresolved emails list

Can someone help me find this "From/To" field? I can see who sent an email, and I can see to whom he sent it, but I cannot find where is that info stored. When I get an unresolved email I can ...
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1answer
32 views

Workflow - Error - Visualforce email template - External image

I'm getting a weird error when trying to use my workflow to send out a visualforce email template. The visualforce email template generates a PDF attachment (from VF component) and works fine when I ...
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1answer
32 views

How can I create a HTML email in Marketing Cloud using Content Builder?

From what I see online, after I click on Create > Email Message I should have an option called HTML Email in the dropdown box. However, I only see Template, Text Only, and Existing Email. How do I ...
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1answer
23 views

Unable to debug emails

I created a method which prints the email body to the console, but I am unable to view it. public void createCaseCommentFromEmail(){ for (EmailMessage em : (List<EmailMessage>) Trigger.new) ...
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0answers
13 views

Identify Last Created Email Related to Case (Received or Sent)

I am trying to identify the last (most recently created) email related to a specific case. My purpose is run queries on cases and then for related emails and only show the last created email related ...
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1answer
20 views

Email Services - Add setReplyTo email while sending email from record detail page of an object

I have created an email service and got an email address like email_handler@9w9wya19o...... I want to capture the email response of email that I am sending from the record detail page but I am unable ...
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0answers
18 views

Google SMTP Relay emails not delivered

We are using Google SMTP relay since past 3 years and had no issues. Since last two weeks though, we have more than 60-70% emails not getting delivered to the client. When we check the log it has ...
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0answers
24 views

Convert time to recipient's local time on Email marketing

I'm building an email invite to join our webinar on Marketing cloud. My recipients are based in different time zones. How can I convert my webinar time to their local time zones? I'm using BeePro to ...
1
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1answer
34 views

Can I send an email without sharing?

I'm trying to send some emails using the Messaging API. I'm constructing instances of Messaging.SingleEmailMessage, setting the values of whatId, whoId, and templateId, and then sending through ...
1
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1answer
62 views

SFMC Sender Authentication Package - subdomains

a business unit within our corporate group would like to use their existing global domain for sending out emails and, additionally, have a bunch of different sub-domains to be used by different ...
2
votes
1answer
34 views

Conditionally display open tracking pixel for CC/BCC email addresses

Someone asked me how to conditionally display the email open tracking pixel when sent to a CC/BCC email address (on an account where the CC/BCC feature is enabled). They have a process that is ...
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0answers
31 views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
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1answer
24 views

How to tell if an outbound email failed in real-time?

I have set up an email relay and we are encountering an issue where the email shows up as an outbound message, but there is no indication that it failed. Upon downloading the email log, I can see the ...
1
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1answer
39 views

Abandoned Cart emails with Ampscrip & HTML

I am trying to create an abandoned browse email where multiple products pull through. In this email the products go under each other. How can I get them to go next to each other? Below is the HTML &...
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0answers
12 views

Is there a standard lightning solution to email all contacts from a case?

What is the Lighting standard solution to email all or selected contacts from the contact roles list on a case? In classic, the contact roles list has a standard send an email button. When pressed, ...
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0answers
33 views

Additional (internal) email recipient without tracking

I recently received the request that when sending e-mails, different internal employees always want to receive the final newsletter at the same time as the normal recipients. Example: We have ...
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1answer
15 views

sending sms/email to user and performing actions in salesforce based on email response

For an upcoming project module, there is a requirement to send SMS and Email to user. Later based on the Email response, further process to be carried out. I am aware about sending email thing but ...
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1answer
21 views

CloudPagesURL() function within an email and send through a journey results error 500 - Internal server error

Within the email piece I'm using %%=CloudPagesURL(1085)=%% in a button, in testing, it works fine, but when I send it through a journey, and click the button, the link that generates show an error 500 ...
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0answers
15 views

Pardot engagement studio is sending emails with a delay

I set up engagement studio for our newsletter opt in. After submitting a form, the user is added to a list which is the starting point of the engagement studio. Then the user is supposed to receive an ...