Questions tagged [email]
Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.
2,255
questions
1
vote
1answer
32 views
Marketing Cloud - Using Triggered Sends
In our Org, we are using apex to send outbound email for various use cases. But, we are hitting Single Email Limit Exceeded Error during some busy days.
We do use Marketing Cloud separately, I was ...
0
votes
0answers
14 views
How to use an apostrophe in a Salesforce HTML email template body
I added an apostrophe to an HTML Email Template and it didn't render in the test email. I'm trying to write: "I'm".
I tried ', but that showed up as is.
How do I type an apostrophe in email ...
0
votes
0answers
20 views
<how to>Case trigger send email to field inside case [closed]
Our inquiry form is sent from a company email to SalesForce via email forwarding. The customer's email is a field in the email copy, which we put into a field inside SalesForce named "SuppliedEmail". ...
1
vote
0answers
20 views
How to get email attachments for classic users to come from Files rather than Classic Documents
When a user in the Salesforce Classic interface creates and email and wants to attach a file, Attachments from Classic users come from (Classic) Documents, Attachments from Lightning users come from ...
0
votes
0answers
11 views
Email body greys out upon selection (from record)
The body of the Email option (on the record) greys out for users - This occurs upon clicking the Email option, so you're locked out from inserting templates or writing anything in the body. I've ...
-2
votes
1answer
22 views
unable to save in activity when sending email to the recipient. Can anyone help me on this? [closed]
global class TrailCommEmailAlert {
@invocablemethod
global static void TrailComm(List<id> sumId){
system.debug('Summary Record'+sumID);
Trail_Commission_Summary__c sumObj ...
-1
votes
0answers
12 views
when the email is sent to the recipient, i have added setSaveAsActivity(true); but not getting any update after sending on the record detail page [duplicate]
global class TrailCommEmailAlert {
@invocablemethod
global static void TrailComm(List sumId){
system.debug('Summary Record'+sumID);
Trail_Commission_Summary__c sumObj = [select ...
0
votes
0answers
20 views
Open rates for each list for an email sent out to multiple lists
I have sent out a list email to multiple lists, for instance Boston and Chicago. I'd like to view metrics like open rate, etc for each list. I am able to view these metrics for the email as a whole, ...
1
vote
0answers
19 views
Salesforce Marketing Cloud, how do you name a report with todays date and/or rename files on the Enhanced FTP?
I have set up a bunch of reports to run daily out of the Report Catalog for email. There is an option for "name unique" but no options for naming with todays date.
How can i get these reports to ...
0
votes
1answer
21 views
It is possible to create trigger invoked on EVERY send email message?
i want to make a thing witch one will be working with every sent email from my org. It is possible to write a trigger to do that?
The only possibility that comes to my mind is create a factory to send ...
0
votes
1answer
31 views
Send list email from list view on custom object [closed]
Is there a way to send a list email from a list view of a custom object? @manjit5190 I am in Lightning list view. When I am looking at Contacts list views, I have the List Email option. Is there a ...
0
votes
1answer
23 views
Send email through Gmail under Administrator Profile [duplicate]
We are using Lightning Experience. We have a single user license and it has the administrator profile. We want to send emails through Gmail.
We have completed the setup following these instructions ...
1
vote
0answers
22 views
Community Welcome Email Merge Fields Not Merging
I have a visualforce email template being used as the Welcome Email for a Community.
<messaging:emailTemplate subject="Welcome to X" recipientType="User" relatedToType="Account">
<...
4
votes
1answer
81 views
Community User not receiving welcome email from sandbox
Community users are not receiving their welcome email when testing a custom self registration form in a sandbox org.
Current setup
The custom community user login profile has been configured in the ...
0
votes
1answer
14 views
Email Button on Account record in the Action Bar in Lightning Mobile App
I can see the Email button in desktop, however in the mobile App, i can't see the Email button in the Action bar. Please refer to screen shots. Am i missing something, or the ability to send Email ...
0
votes
1answer
25 views
Changing the length of our from display name question
We are using Salesforce Marketing Cloud and we looking to change our from display name to be a little longer.
Example name:
Current from display name: Shoe Store Canada
New from display name to be ...
0
votes
0answers
15 views
How to Implement Right to be forgotten for User in Salesforce. Not using Marketing Cloud
I have a requirement that the User will receive the request through email from the Customer for the Right to be forgotten. Can anyone help me with any documents which describe how to implement the ...
0
votes
1answer
30 views
Sending a Email Template from APEX
I'm attempting send a Text email from Apex code, Email is sending without body.
I have created a new LWC button and Placed in custom Object Detailed page. On Clicking of the button this Apex method ...
0
votes
1answer
19 views
Send email notification to contact when posted to chatter
I have an action in a scheduled flow, that post to chatter for a certain Contact. Previously, when I used the ID of a User instead of a Contact, when posted to chatter, an email was received.
Can I ...
1
vote
1answer
25 views
How to disable Salesforce file share email
When the below code runs:
ContentVersion doc = new Contentversion();
doc.title = fileId + '.pdf';
doc.versiondata = contentData;
doc.PathOnClient = '/filename.pdf';
doc.FirstPublishLocationId = ...
0
votes
0answers
10 views
Send List Email in Lightning Experience - change FROM Address
I need to customize the "Send Email" button. I need to change the "From Address" on email. I have tried with Trigger and Process Builder, but its not work.
In this article said its not possible: https:...
0
votes
1answer
20 views
Cannot fill all fields of email via mailto: in Lightning Web Component
I am converting Visualforce pages to Lightning Web Components. One element is a button that has as a target mailto:
What I am seeing: the mail client is started, with the proper To: value. But cc and ...
0
votes
2answers
29 views
Mailbox unsubscribed customer check
I just sent an email to 200 people and in the tracking/sends I can only see 191 sent.
Is there a way to check why the remaining 9 didn't get my email?
2
votes
1answer
55 views
Email is not sent in scheduled flow
I have a scheduled flow that is set to run daily and it calls a subflow that sends an email (this is just an MVP).
When I manually run or debug the subflow, the email is sent (It's not allowed to ...
0
votes
1answer
17 views
How to send email from a custom domain when using Messaging.SingleEmailMessage [duplicate]
I am sending email by creating a Messaging.SingleEmailMessage object and then using Messaging.send().
The emails are being sent out successfully, but the from address is a very long url with a big id ...
1
vote
0answers
12 views
Change in how Salesforce manages Email Relay entries in refreshed / newly created sandboxes - any documentation?
I have noticed that in the past, previously created / refreshed sandboxes had Email Relay entries that matched Production.
However, since the last release, I notice that newly created / refreshed ...
1
vote
1answer
22 views
Add/customise font stacks in Marketing Cloud
Within Marketing Cloud's email studio, is there a way to add additional font stacks and/or customise the existing font stacks that are applied when you set the font for a block of text or a tag/class?
0
votes
0answers
9 views
Email Bounce Management
I have problem with Email Bounce Management. I think that i configured evreything as i should, but emails are bounced to sender's personal email account and not to Salesforce.
In salesforce this ...
0
votes
0answers
11 views
How to add attachment from Screen flow to an email
I am using a screen flow to upload file to an opportunity.
Once uploaded, I want to send that file to a specific email recipient. I am able to get the uploaded file id in the Text Collection from the ...
3
votes
1answer
28 views
What can cause disagreements in Marketing Cloud between Send email and Update records?
We have this scenario: we've sent 1818 emails to a 1818 campaign members... but, only 1516 are updated in the next action. The second action only has a few updated fields with normal values:
Do you ...
2
votes
0answers
13 views
Email Message sent out even when Approval Request fails
We have an Approval Process (AP) and a Process Builder (PB) on Email Message object. We also have a PB on Case object. The logic is following:
A user creates an Email Message on a Case record and ...
1
vote
0answers
35 views
Send Email to Attendees(Contacts) from Custom Development
We override the salesforce standard event creation with custom lightning component, now we're trying to achieve the sending invites to the attendees from our custom development.
We did try to use the ...
1
vote
2answers
69 views
Button :hover effects - MC
I'm failing to get button :hover effects working in Marketing Cloud.
These are custom coded emails, with the correctly applied hover classes and properties.
The emails have been tested with Mailchimp ...
0
votes
1answer
29 views
Best pattern to store a value used over 3 BUs
The use case is the following:
I have 3 urls which are used in many email content.
They are always the same. At the moment they are stored in every data extension that feeds each journey builder that ...
0
votes
0answers
21 views
Einstein Content Selection / not matched attributes
I think I´ve learned that you can stear the asset by mapping the attributes of the send DE with the attributes of the asset. E.g. country "france" must match exactly. Now I can let rotate content in ...
0
votes
0answers
11 views
Extracting Campaign details with Email and SMS Tracking
I'm looking for a way to associate an email or sms send with a campaign and then when I extract the tracking data I want to have that same identifier in the data. Essentially, I am looking for a way ...
0
votes
1answer
26 views
Is it possible to build a scratch org with deliverability set to Email All? If so, how?
Just wondering if there is a feature or setting in the project definition that I can enable to have a scratch org with a Deliverability of 'Email All' or if that is not possible.
1
vote
0answers
43 views
Have to Track the Campaign ID and Description using DataViews
Currently, I'm tracking the email sent details using data views and storing in a DE, I need to track campaign ID and Description in the same DE. Is there a way to track it using Data Views?
In my ...
0
votes
1answer
33 views
SAP is set up and email sending domain configured, but does my 'from' email address have to exist?
Marketing Cloud SAP has been configured and domain has all the usual signatures in place. However, does the sending email address need to actually exist as a mailbox?
0
votes
0answers
12 views
What is the email address for a Community Chatter Group?
I have an email address for a Community chatter group that has worked in the past. It is not working currently.
How does one determine the correct email address for a chatter community group?
The ...
0
votes
1answer
48 views
Images are not displayed after sending the email
I built an email in Marketing Cloud where some pictures have been attached directly from Content Builder (drag-and-drop).
When I send the email, the image is not displayed in most of the different ...
1
vote
1answer
30 views
“Dashboard component order” in the mobile app and email subscriptions are messed up
If you have a dashboard with 9 components which are arranged like this on the desktop:
1 2 3
4 5 6
7 8 9
... then obviously, the reader reads the screen in a left-to-right order, like ...
1
vote
1answer
17 views
Name field and FirstName & LastName for classic email templates
I've just noticed that the merge field for classic email templates for
Opportunity Owner or Account Owner is something like {!Opportunity.OwnerFullName} and but the FullName field is not available to ...
0
votes
2answers
48 views
Preheader text box not displayed in the Content tab of the email
I am having a really weird issue in Email Studio.
When I open an email, on the first screen I can see the subject and the preheader like in the image below.
But, when I click in Edit Content, I don'...
0
votes
0answers
10 views
List email from Lightning being sent as text & not HTML
One of my users sent a list email today & said a recipient complained that the body of the email was blank. When I look at the message she sent I can see that the HTML body of it is blank and the ...
0
votes
0answers
18 views
How to remove thread ID optionally
Is there a way to remove the thread ID from an email sent off a case? Customer service users want to raise cases in other queues by forwarding an email from their case however the thread ID means the ...
1
vote
1answer
33 views
Force auto response rule to send email after case update
i'm looking for a solution and wondering if it's possible to send an email from auto response rule after a case update.
triggerAutoResponseEmail in a trigger after update is set to true but i receive ...
0
votes
0answers
34 views
Email Author in Lightning Experience : URL Hacking, Spring 20
Is there a way to open the Email Author Layout with pre defined email template in Lightning Experience. I know that earlier we don't have the possibility to do this since LEX was not supporting the ...
0
votes
0answers
39 views
Is triggered send data inaccurate in Marketing Cloud?
Previously to search and confirm if a customer received a triggered email, I would go to that particular trigger and input the customer's email within the specific date range for that trigger. This ...
0
votes
0answers
23 views
Workflow Rule: Email user when date field is updated [duplicate]
I need to email a user whenever a date field is updated. But I'm receiving an error saying
Error: Function ISCHANGED may not be used in this type of formula
AND(
ISCHANGED(...
