Questions tagged [email]
Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.
2,348
questions
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votes
0answers
5 views
Trigger an approval process for an email sent from activity component
We use the activity component to send an email directly from a record of a custom object. Now, we need to make sure these emails are approved prior to delivery.
Is it possible to trigger an approval ...
0
votes
1answer
30 views
How to update a record in Salesforce via landing page linked to an email?
I have a landing page linked to an email and in the email there is a button. After the button is clicked I need to be able to connect to Salesforce and update a field in the Contact record.
Please ...
0
votes
1answer
24 views
How to stop duplicate cases when dealing with Automated system
So we have a scenario where we are utilising Email-To-Case and it works perfectly for the most part, however, we have a client which uses a system which doesn't reply to the emails from us directly. ...
0
votes
1answer
12 views
Unable to send list mails to leads with email opt out unchecked
I am having problems with sending list mails. I have Enable privacy settings for emails. So if a lead has Email Opt Out, that lead will not receive the email and the sender will receive the email This ...
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0answers
8 views
How to make a saleforce classic email template default for Send List Email for campaign members? [closed]
I have created a salesforce classic email template, which I want to use in "Send List mails" in campaign members. Everytime I have to insert this template before sending the mail. I want to ...
1
vote
1answer
52 views
How do we force Email Studio to use the supplied email address in the data extension even with an existing Subscriber Key in the All Subscribers List?
My question comes from the fact that when sending an email with a Data Extension as the source, Email Studio pulls up the related existing Subscriber Key in the All Subscribers list to get the email ...
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0answers
17 views
Build everything in Journey Builder? [closed]
With the 'Path Optimizer' functionality in the last release, and Transactional journeys in the upcoming release, Journey Builder has grown into a very complete module within SFMC.
If a company now ...
0
votes
1answer
42 views
How to stop URLs in e-mail body from being tracked?
How do I stop links in html emails from getting swapped with a click.e.mydomain.com tracking link upon send?
We have tried these methods and various permutations:
https://help.salesforce.com/...
0
votes
1answer
33 views
Daily Email Limits For Customer Emails
we currently send 2,500 emails to our customers (they all have accounts). These emails include invoices, appointments etc. These are operational emails on a daily basis. We are ramping up these emails ...
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0answers
19 views
Difference between AUTOMATIC Forwarded email and MANUAL Forwarded email
I process an incoming email in apex to create a Lead.
When the email is manually forwarded to my Email Service, the email reads correctly according to my code.
On the other hand, when setting up the ...
0
votes
0answers
36 views
Unable to send/receive emails from sandbox via Apex [closed]
it's not possible for me to send Emails via Apex from a Sandbox.
Things i've done so far:
Delivery is set for all emails.
The .invalid suffix from email-addresses is removed.
The result of sendEmails ...
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0answers
12 views
Email Drafts for Cases Error
I enabled email drafts for cases and continue to see the following error when I insert emailmessages with parent IDs:
INVALID_OPERATION: operation not allowed
IS there an additional setting?
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votes
0answers
8 views
Email from test deliverability working, actual emails going to spam folder
Is there a reason that normal Salesforce Emails would be going to a spam folder but when I test deliver them they don't. I would like to have Salesforce emails not go into the recipients spam folder. ...
-2
votes
1answer
15 views
System.Exception: Too many Email Invocations: 11 Error
I'm getting this error.
[][]
public class TelephoneMysteryResultHandler
{
//
public static void handleBeforeInsert(List<Mystery_Shopping_Schedule__c> TriggerNew) {
Set<Id&...
-1
votes
1answer
38 views
System.EmailException: SendEmail failed. First exception on row 0; first error: INVALID_EMAIL_ADDRESS
i am calling apex email class from the flow with passing 4 parameters
Here to this apex class
public with sharing class opportunityFulfillmentEmail {
@InvocableMethod
public static ...
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votes
0answers
25 views
How to AES encrypt a link within Marketing Cloud and decrypt it in a third Party system [duplicate]
I currently have the following problem: I am working in a Marketing Cloud Email and need some of my customers attributes to be stored in a Json and then to be aes-256 encrypted. The resulting string ...
0
votes
1answer
35 views
AMPscript loop function Question
Thanks for taking your time to review my question. We have a complex situation that we need to use ampscript to display different content based on the webinar attendance. The data is stored in Three ...
0
votes
0answers
21 views
Open Chrome as default browser on click of salesforce URL [closed]
Is there a way to open chrome when user click on the link send from salesforce.
Currently, when users click on the salesforce link in the email, it opens up in IE which does not support Lightning ...
0
votes
0answers
12 views
_Job.JobStatus = 'New' When Status Shows 'Scheduled' or 'Canceled' in the tracking UI?
When querying against the _Job dataview, I'm seeing a status of 'New', even though the status shows differently in the UI in the send tracking panel (example: 'Scheduled','Canceled'). I've built a ...
1
vote
3answers
49 views
Error when trying to push Lightning EmailTemplates SFDX
I'm trying to push two email templates along with other metadata using SFDX. Here's the folder structure:
force-app\main\default
applications
email
Demo_Email_Templates
...
1
vote
1answer
35 views
How do we set up Flow to automatically email a subset of contacts when an Opportunity changes stages?
We are trying to do something that seems pretty simple - when an opportunity changes stages we want to automatically send an email to a subset of related contacts. That subset is any related contact ...
0
votes
1answer
15 views
Relate an Email Thread to a Salesforce object
We are using Einstein Activity Capture in order to log in emails that we have with Specific Contacts.
Our contacts are most of the time involved in Many opportunities so a specific contact can be ...
0
votes
2answers
35 views
Community Guest User on email send action: “EntityObject can not be initialized with null EntityInfo”
I can not send an email from a flow when I'm a guest user. This is the error that I receive:
SEND EMAIL: send_email
emailBody = Content here
emailAddresses = {!Email_Address_Input.value} (test.test@...
0
votes
0answers
23 views
How can I get the aggregate email click performance of an email sent from Journey Builder? [duplicate]
I have a journey with 20 different versions where the emails are the same in all of them. I need to extract the aggregate CTR performance of a specific link of the email. How can I achieve that? As ...
0
votes
1answer
31 views
Using if, elseif statement from LookupOrderedRow
I am having an issue with the script below. I need to get the VAR @topic to read the Topic_Name entry in the DE. If I use lookuprow function and select the DE, it works but if I use LookupOrderedRows ...
0
votes
1answer
27 views
Recall email sent from Salesforce Marketing Cloud
Is there a way to recall the email that has been sent out from Salesforce Marketing Cloud?
Let's say the email that we sent out to our customers had some error in the content which got identified only ...
5
votes
0answers
47 views
Comments in Salesforce contact email address
According to https://help.salesforce.com/articleView?id=000321158&type=1&language=en_US&mode=1, Salesforce supports comments in email addresses
Comments - denoted by matched parentheses - ...
0
votes
1answer
17 views
Can you use CloudPagesUrl() with a Code Resource?
I'd like to provide wrapped links in my emails that direct my subscribers to a CloudPages Code Resource, rather than a conventional landing page. I need to pass personally identifiable data to the ...
0
votes
0answers
17 views
Email Open Tracking for Email-to-Case Reply And case Emails
I've been researching, how can we enable Email open tracking, if we are sending email from case.
I checked the link Considerations for Email Open Tracking
According to 3rd point email can't be ...
5
votes
1answer
64 views
Salesforce Exception Emails Don't Send
Several months ago, we noticed that our production org was not sending exception emails though we regularly were able to generate an exception email in sandboxes. We filed a case with support and ...
0
votes
0answers
26 views
Email Template - Visualforce with Bootstrap Static Resource
Background: I have an Email Template that was developed in Visualforce Page with a static resource (Bootstrap).
When I preview the email, it looks as expected:
When I Test Merge & Send, the ...
0
votes
1answer
17 views
Limit the amount of dynamic content blocks into an email
I have an email that will pull in content blocks according to category selection in a table within a DE. The user could have up to 11 categories selections associated to there User ID in the DE. I ...
0
votes
0answers
23 views
writing css in apex class
I have an issue which I need to send email from Apex, the email can be received in Gmail or Outlook emails.
I need to style the context and I'm using inline CSS in my HTML tags.
The issue is that ...
0
votes
0answers
33 views
Help with cover test coverage for content document [duplicate]
public class EmailJob implements Queueable {
public static Boolean doChainJob = true;
private Date toDate;
public static string emailTemplateName = 'Report Template';
public EmailJob(Date ...
1
vote
1answer
22 views
stop email to be sent via apex
I have a Batch process which sends an email in the finish method.
I tried to check some records that failed via this process and since My JSON contains thousands of records, I decided to replace this ...
0
votes
0answers
21 views
Marketing Cloud SDK | Is Transactional Messaging API part of it?
I need to build a Micro Service on a different platform for sending emails. I need to use transactional messaging API.
I understand SFMC has SDK(http://salesforce-marketingcloud.github.io/FuelSDK-Java/...
1
vote
3answers
70 views
Customize send time according to timezone
How we can send one single email to multiple customers based on their timezone.
Let's suppose we have 10 US customers and as we have different timezones in every state. We have to customise email in ...
0
votes
4answers
53 views
Ampscript to render First name from Full name not showing when there's only one Name (one word)
I have a DE which has Full names in it. I wanted to extract the first name from it, so I wrote the following ampscript:
%%[
var @fullName
var @firstName
set @fullName = AttributeValue("...
0
votes
0answers
19 views
Can i change the Font style and size of “text” type email template?
I have many "text" type email templates in classic salesforce version, but when i try to use those email templates and add few lines , i observe the font vary from template to the words i ...
0
votes
1answer
24 views
Dynamic content for product price
I've written an AMPscript for showing up to 4 items in an abandoned cart email.
The script works fine but I still have an issue.
The text email should show the standard price AND the special price ...
0
votes
0answers
19 views
Unable to exclude auto response emails from the count
I have a requirement where a custom field (Number_of_Emails__c) on cases will be updated with total number of emailmessages related to that case.
Now, I need to exclude auto response email from that ...
0
votes
0answers
19 views
How do I shorten the {!Community_Url} in a welcome email?
In the past, I've successfully shortened the community log in link that we send out in our welcome emails by inserting the {!Community_Url} merge field directly into the link option in the email ...
0
votes
0answers
12 views
Salesforce Community Email Customization
I am trying to customize the email that is being sent when a new user self registers on the community.
I am using System.UserManagement.initSelfRegistration method to send a verification code to the ...
0
votes
1answer
17 views
Can't get attachment data from outbound email via Apex
Has anybody got experience or ideas how I can resolve the following issue please?
We're trying to query attachments sent via outbound email from the email related list on case, so that we can copy the ...
0
votes
1answer
23 views
A/B Test Send Log [closed]
what is the steps to implement a send log for A/B test send? I have not found anything on the documentation
0
votes
0answers
18 views
Invalid Cross refernce Key when using Email Template
I have a custom Object say Assign_Case__c. On the creation or update of this object, I want to send an email using an email template to the Assignee Email field on that Object. The following are the ...
1
vote
0answers
16 views
Automatically add attachments to an email sent with email quick action?
Depending on some factors I need to add attachments to an email that is send out using the standard email quick action.
I would like to avoid writing a new component and then send the email itself ...
0
votes
1answer
66 views
How to use Messaging.SingleEmailMessage to force stop sending emails to email addresses that no longer exist / email server problem
So I have created a button on a Visualforce page to call the controller to send an email like so. It works perfectly for valid emails but little did I know the hell that came when I sending it to ...
0
votes
0answers
11 views
Auto-CC Contacts/Users (based on conditions) on Case Email Action
Use Case 1 - Some specific Contacts/Users need to be always Auto-CC'ed on the Case Email Action whenever a Case is raised for specific Accounts.
Use Case 2 - Extension of UC1 - This could be extended ...
0
votes
2answers
19 views
How to find if email has spammed
We are sending out emails from SFMC with delivery rate ~100%. Does it mean that all emails are being delivered to customer's inbox. Is there a way to find if some of those emails may have spammed.
...
