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Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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1answer
22 views

Retrieve all sends to a specific records in Marketing Cloud

How the query shall look like if we want to retrieve all emails a specific contact received?
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0answers
5 views

Prevent Emails appearing in Community Case Chatter Feed

The main issue is the Salesforce documentation does not match what we are seeing. Which makes these multiple issues confusing. so please use the numbered bullets to help answer! Customer Community ...
1
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1answer
36 views

Associating Email Sends with Automation Activity via API

This is a continuation of this question: Retrieve multiple tasks in an Automation via API Now that we have been able to retrieve the Activities within an Automation, we would like to take it one step ...
0
votes
1answer
12 views

Export Event standard Classic button component for Lightning not working

I'm working with a quick action that retrieves Event record information and send an email with an .ics related file as attachment. This is my vfp for .ics file: <apex:page standardController="...
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1answer
27 views

'create email' shortcut vs. 'user initiated email'

We use 'journey builder' for sending email to a DE if we need a nurturing program, else we use 'create email' shortcut in email studio's overview section if we want to send email just once or to send ...
0
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1answer
24 views

Star Rating not rendering on custom HTML email in Marketing Cloud [closed]

We have created an email in Marketing cloud using an existing Blank template where we can drop our custom made content blocks. And for one email we have a requirement where we need to capture the ...
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1answer
16 views

Configure the FROM of send email on Case

Is it possible to configure the emails that appears on the "FROM" based on the profile or role or some type of criteria of the current user? If it is, how can I do it? thanks in advance
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0answers
11 views

Sending Reply mail to Last Outbound Mail in a Case Object Using Apex Class [closed]

On Update, I want to send a reply mail to "Last Outbound mail" of that particular case. I am not sure how to identify and get the last outbound mail in apex code, and send reply to all the recipients ,...
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1answer
24 views

Help with expected behaviour when sending to a DE that has an existing SubscriberKey (ContactId from Salesforce CRM) but different email address

need some help with understanding exactly how this works. First, our setup: We have Salesforce CRM and Marketing Cloud Connector is up and running, syncing contacts over to MC We have a "Master Send ...
0
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1answer
40 views

Marketing Cloud Rest API and Business Units

We have our main BU (business unit) at the top of the tree, and one of the other BUs is TEST. In TEST we have created an Installed Package and in that installed package we have added a Server-to-...
0
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2answers
34 views

Date-time stamp in sends & opens data view in marketing cloud is not in sync with local time

I'm using salesforce marketing cloud for sending emailers. Date time settings in my account are set as per IST (Indian standard time), GMT + 5:30. Though when I fetch data from "Sends" & "Opens" ...
0
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1answer
25 views

How to perform lead conversion activity based on the email click in marketing cloud?

I want to send an email to my leads with a clickable button with unique url. I want to put a trigger base activity which converts lead into opportunity as soon as user clicks on that button. I know ...
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0answers
13 views

Is it possible to change these sub tabs in Salesforce Outlook Plugin?

Is it possible to change/edit the subtabs in the outlook app for Salesforce?
1
vote
2answers
30 views

Put a comma in a number larger than 999 in visualforce? [duplicate]

I have this visualforce tag <td align="center">{!IF(relatedTo.Total_Professional_Services_Before_Disc__c=0, "--", "$" + TEXT(ROUND(relatedTo.Total_Professional_Services_Before_Disc__c,0)))}<...
0
votes
0answers
11 views

Simple Web-To-Lead but with additional email verification (Double-Opt-In)

On our website (Wordpress-backed) we currently use the standard Web-To-Lead form from Salesforce. As we get a lot of spam from it AND to comply with the new European Privacy law GDPR we want to add ...
0
votes
1answer
21 views

Send Marketing Cloud Email button is asking me to login again

I have a button called "Send Marketing Cloud Email" on contact detail page. It is asking me to login again when i click on it. How do i prevent the re-login? Also, my domain is enabled.
2
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0answers
12 views

Send List Email pick From

so I was wondering if there is a way to add a dropdown selection for the From Email on the Send List Email functionality in the CampaignMembers section. Was basically looking for something similar to ...
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0answers
12 views

Inbox - how do I prevent from tracking my OWN opens?

I've recently changed to the 'new' Salesforce extension, and done away with the older inbox extension. I've made sure to enable the Inbox features via setup, tracking and the other abilities seem to ...
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votes
1answer
7 views

Visualforce email template IF condition for Second Opportunity Owner field

I have an email alert that goes out when an Opportunity is changed to Closed Won and it says who the Opportunity Owner is. Sometimes, a second salesperson is involved in the deal, so I have a field ...
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votes
2answers
42 views

Alert my application when email unsubscribe happens

In my salesforce marketing cloud application, when a user clicks unsubscribe I want it to alert my application so I know to update consent in my application. I don't see how to do this? I opened a ...
0
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2answers
15 views

Lead Formula for sending an email when converted

I created a process builder flow that will send an email when a lead is converted in lightning. I created a hidden formula on the lead field that pulls in all the ConvertedID's in one field and I ...
1
vote
0answers
20 views

The target object email address is currently marked as bounced

I have activated bounce management in two dev orgs. I am sending emails to record owner through batch class. If email is not valid, DEV1 org is throwing a message Email address is invalid and DEV2 org ...
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1answer
22 views

Trigger on EmailTempAttachmentMap [closed]

Has anybody written a trigger on the EmailTempAttachmentMap object type. I am not sure how to access that ObjectType. thanks.
0
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1answer
20 views

Why is the email alert sent from the salesforce email address instead of the email specified in the 'from email address'

I created a process that gets triggered only when a case is created. The process sends an email to the user who submitted the case(issue) via email. The email does get sent but the issue here is that ...
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0answers
15 views

My email acknowledgement button is not working

I am trying to send an email acknowledgement to my donors but every time I press the button I get the following message: NPSP did not send acknowledgements for the following records. Acknowledgements ...
0
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0answers
14 views

Trigger on Attachment object not getting fired after attaching file in an outbound Email [ Related List ]

Trigger on Attachment object not getting fired after attaching file in an outbound Email. Tried both before insert and after insert. Attachment trigger fires while attaching files in the Notes and ...
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0answers
27 views

{!ApprovalRequest.Internal_URL} in a Visualforce Email that is using a different related to object?

I'm creating an email template for an approval request and it is related to our quote object. When I try to use {!ApprovalRequest.Internal_URL} to get the URL to link out to the quote, it doesn't ...
0
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2answers
50 views

How to report on the performance of dynamic subject lines?

I have dynamic subject lines being pulled in from a Data Extension. I then have a code snippet content block that has a set of if statements which determine what row/subject line the recipient should ...
0
votes
1answer
37 views

Capture Survey Response from an Email and store answers into a Data Extension

Is there a way that we can create a survey in the Email and capture the customer responses in the Data Extension? I'm looking for a solution for it, and found out that Surveys are no longer ...
0
votes
1answer
33 views

How to create interpersonal documents (PDF Files) and how to attach them into email using a SFTP server?

In Marketing Cloud : I would like to create interpersonal documents (customer contract in PDF) and attach them into email in automation, (in the same time that I send my email scheduled in journey ...
1
vote
1answer
33 views

Lightning Email Templates Deployment

I have been reviewing the documentation for Lightning Email Templates and it does not look like they can be deployed from one org to another. I have been unsuccessful retrieving them from the Metadata ...
0
votes
1answer
28 views

AMPscript not woring in email body

This maybe a silly question as i am totally unknown to the AMPscript. I am trying to get date in the email body so wrote the following code, but when sent out test emails, the code was not replaced ...
0
votes
1answer
22 views

Add protocol to URL after deployment

Panicking. I set up an email with content builder and had multiple people test everything fully before deployment, but now when I click on the link in the final email that deployed to my audience, I ...
0
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1answer
21 views

Email not been sent from the finish method of a batch job in a unit test

The below code is to validate if an email has been sent from the finish method of a batch job using the Limits.getEmailInvocations(). The afterEmail variable is been set to 0 and no email is been sent ...
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0answers
17 views

Marketing Cloud Fuel SDK API : get Email Text/HTML

I am working on Salesforce Marketing Cloud API to extract Email Text/HTML. I am using ET_Client.ET_Email() function of Fuel SDK python to get data. Below is code snippet myClient = ET_Client....
0
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0answers
19 views

Compnay Logo on User Email Signature

We want to inlcude user email signature along with company logo for our outgoing emails from SF I did tested it by adding under email settings and img src which I created a record in Documents and ...
0
votes
1answer
20 views

Email sent from Lead is counting under daily limit

I was going through the salesforce document Daily Allocations for Email Alerts It is mentioned that There’s no limit on sending single emails to contacts, leads, person accounts, and users in your org ...
2
votes
1answer
17 views

Chatter email links - Community

I currently have some internal users that try to access links from the chatter notification emails for a community. The links do not point to the community-specific pages. I would really like for the ...
0
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3answers
68 views

Sending Messages with Dynamic Content

I'm starting with AMPscript, and I need to send a batch of email messages to my customers where each one receives a slightly different content, which should be obtained dynamically for each email To ...
2
votes
1answer
23 views

How to prevent flow errors from being sent to my email address?

I did some consulting for a company a couple of years ago, and I set up some processes in Process Builder. Now it seems that they hired another consultant to customize other things, but sometimes I ...
0
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0answers
37 views

Variables not displayed in email

Any ideas why I cannot see variables on my email template? I provide an array of variables and create a json request. SalesForce gives me 202 return with all my variables inside. I get my email and ...
0
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1answer
82 views

Did salesforce changed sender profile implementation? Bugs for me

Today a message of salesforce popped up: Unfortunately it popped up after we had a journey activity that had send emails. We changed nothing at our sender profiles (that work with ampscript) or the ...
1
vote
0answers
19 views

Marketing Cloud Fuel SDK API : get DataExtension/List related to Email, get Contact info from those DataExtension/List

I am working on Salesforce Marketing Cloud API to extract Email Receiver Contact detail. For that I used below approach. Step 1 : Extract List related to Email (used ET_ListSend()) using below code....
1
vote
1answer
25 views

Setting a From Address while sending Email

How do we set From Address while sending email using messaging.SingleEmailMessage. I have got a solution which uses setOrgWideEmailAddressId to set from address, OrgWideEmailAddress[] owea = [...
0
votes
1answer
18 views

SendEmailfailed.First exception SINGLE_LIMIT_EXCEEDED

what is limit(number of Emails per day) of sending Email with and without attachment to email field on custom object by using trigger in developer Org. as of my understandings it is 15 with or ...
1
vote
2answers
63 views

Can I change email content without stopping a journey?

I've created a journey in salesforce marketing cloud to send a set of emails. This journey is currently active & running. I want to do some changes in existing content of one of the email (for ...
0
votes
2answers
24 views

Configure DKIM for Email server with DMARC policy which does not allow to deliver emails comming from Salesforce

The company where I'm implementing salesforce has an Email server Exchange (office 365). They have activated a policy that forces all comming emails must have DMARC=true. This policy avoid to ...
0
votes
2answers
43 views

Restricting Test Send only to specific Domain

Is there a way to restrict the test send from sending to a speicific email domain eventhough it's in the same group distribution with other emails? For example, in my list i can have xyx@gmail.com ...
1
vote
1answer
35 views

Can I put same engagement split two times at different time interval in same journey flow?

Can I put two same engagement split in journey at different time interval (in salesforce marketing cloud). Here is the use case, I want to send an email and check if particular email has bounced or ...
0
votes
1answer
38 views

AMPScript error for IF statement

I'm trying to show a sentence which is saying for example After $20 Cashback for $250. This is my code: %%[ var @DisplayCashBack if empty(@CashBack) then set @DisplayCashBack = <br /> ...