Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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5 views

Trigger an approval process for an email sent from activity component

We use the activity component to send an email directly from a record of a custom object. Now, we need to make sure these emails are approved prior to delivery. Is it possible to trigger an approval ...
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1answer
30 views

How to update a record in Salesforce via landing page linked to an email?

I have a landing page linked to an email and in the email there is a button. After the button is clicked I need to be able to connect to Salesforce and update a field in the Contact record. Please ...
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1answer
24 views

How to stop duplicate cases when dealing with Automated system

So we have a scenario where we are utilising Email-To-Case and it works perfectly for the most part, however, we have a client which uses a system which doesn't reply to the emails from us directly. ...
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1answer
12 views

Unable to send list mails to leads with email opt out unchecked

I am having problems with sending list mails. I have Enable privacy settings for emails. So if a lead has Email Opt Out, that lead will not receive the email and the sender will receive the email This ...
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8 views

How to make a saleforce classic email template default for Send List Email for campaign members? [closed]

I have created a salesforce classic email template, which I want to use in "Send List mails" in campaign members. Everytime I have to insert this template before sending the mail. I want to ...
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1answer
52 views

How do we force Email Studio to use the supplied email address in the data extension even with an existing Subscriber Key in the All Subscribers List?

My question comes from the fact that when sending an email with a Data Extension as the source, Email Studio pulls up the related existing Subscriber Key in the All Subscribers list to get the email ...
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17 views

Build everything in Journey Builder? [closed]

With the 'Path Optimizer' functionality in the last release, and Transactional journeys in the upcoming release, Journey Builder has grown into a very complete module within SFMC. If a company now ...
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1answer
42 views

How to stop URLs in e-mail body from being tracked?

How do I stop links in html emails from getting swapped with a click.e.mydomain.com tracking link upon send? We have tried these methods and various permutations: https://help.salesforce.com/...
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1answer
33 views

Daily Email Limits For Customer Emails

we currently send 2,500 emails to our customers (they all have accounts). These emails include invoices, appointments etc. These are operational emails on a daily basis. We are ramping up these emails ...
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19 views

Difference between AUTOMATIC Forwarded email and MANUAL Forwarded email

I process an incoming email in apex to create a Lead. When the email is manually forwarded to my Email Service, the email reads correctly according to my code. On the other hand, when setting up the ...
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36 views

Unable to send/receive emails from sandbox via Apex [closed]

it's not possible for me to send Emails via Apex from a Sandbox. Things i've done so far: Delivery is set for all emails. The .invalid suffix from email-addresses is removed. The result of sendEmails ...
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12 views

Email Drafts for Cases Error

I enabled email drafts for cases and continue to see the following error when I insert emailmessages with parent IDs: INVALID_OPERATION: operation not allowed IS there an additional setting?
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Email from test deliverability working, actual emails going to spam folder

Is there a reason that normal Salesforce Emails would be going to a spam folder but when I test deliver them they don't. I would like to have Salesforce emails not go into the recipients spam folder. ...
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1answer
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System.Exception: Too many Email Invocations: 11 Error

I'm getting this error. [][] public class TelephoneMysteryResultHandler { // public static void handleBeforeInsert(List<Mystery_Shopping_Schedule__c> TriggerNew) { Set<Id&...
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1answer
38 views

System.EmailException: SendEmail failed. First exception on row 0; first error: INVALID_EMAIL_ADDRESS

i am calling apex email class from the flow with passing 4 parameters Here to this apex class public with sharing class opportunityFulfillmentEmail { @InvocableMethod public static ...
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25 views

How to AES encrypt a link within Marketing Cloud and decrypt it in a third Party system [duplicate]

I currently have the following problem: I am working in a Marketing Cloud Email and need some of my customers attributes to be stored in a Json and then to be aes-256 encrypted. The resulting string ...
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1answer
35 views

AMPscript loop function Question

Thanks for taking your time to review my question. We have a complex situation that we need to use ampscript to display different content based on the webinar attendance. The data is stored in Three ...
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21 views

Open Chrome as default browser on click of salesforce URL [closed]

Is there a way to open chrome when user click on the link send from salesforce. Currently, when users click on the salesforce link in the email, it opens up in IE which does not support Lightning ...
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12 views

_Job.JobStatus = 'New' When Status Shows 'Scheduled' or 'Canceled' in the tracking UI?

When querying against the _Job dataview, I'm seeing a status of 'New', even though the status shows differently in the UI in the send tracking panel (example: 'Scheduled','Canceled'). I've built a ...
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3answers
49 views

Error when trying to push Lightning EmailTemplates SFDX

I'm trying to push two email templates along with other metadata using SFDX. Here's the folder structure: force-app\main\default applications email Demo_Email_Templates ...
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1answer
35 views

How do we set up Flow to automatically email a subset of contacts when an Opportunity changes stages?

We are trying to do something that seems pretty simple - when an opportunity changes stages we want to automatically send an email to a subset of related contacts. That subset is any related contact ...
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1answer
15 views

Relate an Email Thread to a Salesforce object

We are using Einstein Activity Capture in order to log in emails that we have with Specific Contacts.  Our contacts are most of the time involved in Many opportunities so a specific contact can be ...
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2answers
35 views

Community Guest User on email send action: “EntityObject can not be initialized with null EntityInfo”

I can not send an email from a flow when I'm a guest user. This is the error that I receive: SEND EMAIL: send_email emailBody = Content here emailAddresses = {!Email_Address_Input.value} (test.test@...
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23 views

How can I get the aggregate email click performance of an email sent from Journey Builder? [duplicate]

I have a journey with 20 different versions where the emails are the same in all of them. I need to extract the aggregate CTR performance of a specific link of the email. How can I achieve that? As ...
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1answer
31 views

Using if, elseif statement from LookupOrderedRow

I am having an issue with the script below. I need to get the VAR @topic to read the Topic_Name entry in the DE. If I use lookuprow function and select the DE, it works but if I use LookupOrderedRows ...
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1answer
27 views

Recall email sent from Salesforce Marketing Cloud

Is there a way to recall the email that has been sent out from Salesforce Marketing Cloud? Let's say the email that we sent out to our customers had some error in the content which got identified only ...
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0answers
47 views

Comments in Salesforce contact email address

According to https://help.salesforce.com/articleView?id=000321158&type=1&language=en_US&mode=1, Salesforce supports comments in email addresses Comments - denoted by matched parentheses - ...
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1answer
17 views

Can you use CloudPagesUrl() with a Code Resource?

I'd like to provide wrapped links in my emails that direct my subscribers to a CloudPages Code Resource, rather than a conventional landing page. I need to pass personally identifiable data to the ...
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17 views

Email Open Tracking for Email-to-Case Reply And case Emails

I've been researching, how can we enable Email open tracking, if we are sending email from case. I checked the link Considerations for Email Open Tracking According to 3rd point email can't be ...
5
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1answer
64 views

Salesforce Exception Emails Don't Send

Several months ago, we noticed that our production org was not sending exception emails though we regularly were able to generate an exception email in sandboxes. We filed a case with support and ...
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26 views

Email Template - Visualforce with Bootstrap Static Resource

Background: I have an Email Template that was developed in Visualforce Page with a static resource (Bootstrap). When I preview the email, it looks as expected: When I Test Merge & Send, the ...
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1answer
17 views

Limit the amount of dynamic content blocks into an email

I have an email that will pull in content blocks according to category selection in a table within a DE. The user could have up to 11 categories selections associated to there User ID in the DE. I ...
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23 views

writing css in apex class

I have an issue which I need to send email from Apex, the email can be received in Gmail or Outlook emails. I need to style the context and I'm using inline CSS in my HTML tags. The issue is that ...
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33 views

Help with cover test coverage for content document [duplicate]

public class EmailJob implements Queueable { public static Boolean doChainJob = true; private Date toDate; public static string emailTemplateName = 'Report Template'; public EmailJob(Date ...
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1answer
22 views

stop email to be sent via apex

I have a Batch process which sends an email in the finish method. I tried to check some records that failed via this process and since My JSON contains thousands of records, I decided to replace this ...
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0answers
21 views

Marketing Cloud SDK | Is Transactional Messaging API part of it?

I need to build a Micro Service on a different platform for sending emails. I need to use transactional messaging API. I understand SFMC has SDK(http://salesforce-marketingcloud.github.io/FuelSDK-Java/...
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3answers
70 views

Customize send time according to timezone

How we can send one single email to multiple customers based on their timezone. Let's suppose we have 10 US customers and as we have different timezones in every state. We have to customise email in ...
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4answers
53 views

Ampscript to render First name from Full name not showing when there's only one Name (one word)

I have a DE which has Full names in it. I wanted to extract the first name from it, so I wrote the following ampscript: %%[ var @fullName var @firstName set @fullName = AttributeValue("...
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19 views

Can i change the Font style and size of “text” type email template?

I have many "text" type email templates in classic salesforce version, but when i try to use those email templates and add few lines , i observe the font vary from template to the words i ...
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1answer
24 views

Dynamic content for product price

I've written an AMPscript for showing up to 4 items in an abandoned cart email. The script works fine but I still have an issue. The text email should show the standard price AND the special price ...
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0answers
19 views

Unable to exclude auto response emails from the count

I have a requirement where a custom field (Number_of_Emails__c) on cases will be updated with total number of emailmessages related to that case. Now, I need to exclude auto response email from that ...
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0answers
19 views

How do I shorten the {!Community_Url} in a welcome email?

In the past, I've successfully shortened the community log in link that we send out in our welcome emails by inserting the {!Community_Url} merge field directly into the link option in the email ...
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0answers
12 views

Salesforce Community Email Customization

I am trying to customize the email that is being sent when a new user self registers on the community. I am using System.UserManagement.initSelfRegistration method to send a verification code to the ...
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1answer
17 views

Can't get attachment data from outbound email via Apex

Has anybody got experience or ideas how I can resolve the following issue please? We're trying to query attachments sent via outbound email from the email related list on case, so that we can copy the ...
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1answer
23 views

A/B Test Send Log [closed]

what is the steps to implement a send log for A/B test send? I have not found anything on the documentation
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0answers
18 views

Invalid Cross refernce Key when using Email Template

I have a custom Object say Assign_Case__c. On the creation or update of this object, I want to send an email using an email template to the Assignee Email field on that Object. The following are the ...
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0answers
16 views

Automatically add attachments to an email sent with email quick action?

Depending on some factors I need to add attachments to an email that is send out using the standard email quick action. I would like to avoid writing a new component and then send the email itself ...
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1answer
66 views

How to use Messaging.SingleEmailMessage to force stop sending emails to email addresses that no longer exist / email server problem

So I have created a button on a Visualforce page to call the controller to send an email like so. It works perfectly for valid emails but little did I know the hell that came when I sending it to ...
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0answers
11 views

Auto-CC Contacts/Users (based on conditions) on Case Email Action

Use Case 1 - Some specific Contacts/Users need to be always Auto-CC'ed on the Case Email Action whenever a Case is raised for specific Accounts. Use Case 2 - Extension of UC1 - This could be extended ...
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2answers
19 views

How to find if email has spammed

We are sending out emails from SFMC with delivery rate ~100%. Does it mean that all emails are being delivered to customer's inbox. Is there a way to find if some of those emails may have spammed. ...

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