Questions tagged [email]
Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.
2,053
questions
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0answers
24 views
Emails going to Junk
So we are just setting up Marketing Cloud and we started some journeys. However, all the emails sent from Marketing cloud and the reply as well, go to Junk. Is there a fix to that? So to be more ...
0
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1answer
19 views
ClaimRow function for just one jobID
A question regarding ClaimRow function. Can I use it to create a campaign where ONE SAME code will be sent to EVERYONE in my data extension, but then with my next send, the second code, which is in ...
0
votes
1answer
24 views
Salesforce is adding a sandbox name at the end of contact's emails
For some reason, Salesforce is adding a sandbox name at the end of all contact's email address'. So for example if my contact's email is anita@gmail.com and it ends with anita@gmail.com.full. Any ...
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0answers
23 views
Correctly insert a content slot (placeholder) into email template
I am building my own email template and wanted to add a few empty Content Block placeholders so that the users can later easily drag and drop content.
I am facing two problems when I am reusing the ...
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0answers
13 views
Merge value is not showing up in email send out
I have set up email template using several merge fields, but only fields from {!Account} that are shown in the email body. the email as follow
Hello {!Contract.OwnerFullName},
We would like to ...
0
votes
1answer
26 views
Unable to send emails from sandbox
I am suddenly unable to send emails from sandbox. This includes all emails from process flows (i.e. email alerts), email template previews, case emails, and even deliverability testing. I checked ...
0
votes
1answer
27 views
How to track Dynamic Content Block?
Is there a new way (or better way) to retrieve the tracking of the Dynamic Content blocks from an Email without using impression tracking?
I saw there are few posts about this topic but from many ...
1
vote
0answers
47 views
BatchSize not working
I'm trying to retrieve couple of things from MC, and following the documentation we should be able to set the BatchSize and in the response we should get the number of results same as BatchSize which ...
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0answers
17 views
How do you implement CONCAT() and REDIRECTTO() to track “tel:” clicks?
I am going off of the original question "Can we track "tel:" and "mailto:" clicks from Email? see link:Can we track "tel:" and "mailto:" clicks from Email
Can anyone comment on ...
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0answers
11 views
Salesforce Lightning - Reply, Reply All From Custom Email Related List Lightning Component [closed]
We have custom requirement where we need to build custom email related list similar to standard. please see below screenshot -
Question - How can we use standard "Reply" and "Reply All" feature of ...
1
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0answers
16 views
Email Relaying Not Working When email is sent from Apex
Our application has a few features where we allow the user to generate documents and send emails. This is all custom lightning components and apex code. We send the emails using SingleEmailMessage.
...
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7 views
Send emails to latest record and not interrupting an email journey
I've been stuck on a solution for this for a while now so I figured I'd ask.
We have the static Account record of ‘Apprentices’ who have ‘Placements’ related to them. Each time the ‘Apprentice’ (...
0
votes
1answer
22 views
Einstein Email Open Split Error
I am trying to create a journey that has an email open likelihood split at the beginning but I am getting an error each time. I am wondering if this is due to there being no email step beforehand, or ...
0
votes
1answer
18 views
Set Default “From” address for email sent through Chatter Feed
I've created an Organization-Wide Address (Corporate CC) and I want this email to be the default "from" address when an operator send an email through the case Chatter Feed
as you see from the image, ...
0
votes
0answers
8 views
Send Marketing Cloud Email from Service Cloud Feed Action
we currently have agents working in the Service Cloud using Quick-Texts etc. We would like to include the texts created here in a Marketing Cloud mail due to the better layout and central send-out of ...
0
votes
0answers
15 views
Email Log is not tracking this Email address aa.bb.aiu@aig.co.jp but Email Records are there in Salesforce
We are unable to track the email log for this email address aa.bb.aiu@aig.co.jp but we have the email record in salesforce. is it because of this email address looks different that abc@gmail.com ?
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0answers
11 views
Why the user do not receive Daily Digest Chatter Email Notification?
My Salesforce System have two user:
The first user has System Administrator Profile.
The second user has Standard User Profile.
I was configuration Email Notification the same for two user. But ...
0
votes
1answer
29 views
Render as pdf with css not working properly
I have a controller which calls a couple of function. The variables are then send to the apex page, which is mostly a html page.
When I am redirecting to the visual force page, the report I want to ...
0
votes
1answer
22 views
Ampscript Block If/Then With Null Value
So I have the following Ampscript block at the header of my email:
%%[
Var @current_term_end_date, @rows
if Rowcount(@rows)>0 then
Set @row = Row(@rows, 1)
Set @current_term_end_date = ...
0
votes
1answer
16 views
How to set true the field isTracked in EmailMessage object
I want to know how we can set to true the field isTracked in the object EmailMessage.
When I query this object some records has the field set to true and others set to false. I want to know if this ...
0
votes
0answers
28 views
Workflow not executing while doing DML inside Platform Event trigger
I am trying to log all the exception in a Debug_Log__c object and send a mail through workflow (written on Debug_Log__c) using platform events.
When I am using the platform event trigger to insert ...
0
votes
0answers
56 views
SOQL error on custom object
I'm trying to set up the following tutorial : https://blogs.absyz.com/2017/07/13/workaround-for-pdf-rendering-in-sf1/
It works perfectly for the Contact tab but, when i try to adapt this for my ...
0
votes
2answers
33 views
messageDefinitionSends: View sent emails in the MC interface
I'm sending emails using this endpoint: POST /messaging/v1/messageDefinitionSends/{triggeredSendDefinitionId}/send
While the emails are sent, if I go to the MC interface / Overview, I don't see any ...
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0answers
17 views
Bootstrap email template
I made an html template for my email using boostrap 4 css.
I would like to know where to include the .css (of 7000 lines) in order for my html page to appear properly
My :
<link rel=“stylesheet” ...
0
votes
1answer
21 views
email templates loop
I have some strings variables:
test1
test2
test3
...
Each of them with some text inside
I have in my html email template :
test1
test2
test3
..
I would like to know how to iterate with :
body = ...
0
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0answers
8 views
How to send an email with an einstein bot?
Hi I tried to send an email with an einstein web-chat bot , i had no luck ...
Thanks for the help
i attach the setting as a pic
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0answers
15 views
Email is not showing from Case related email
An Email alert send from the Process Builder and I received successfully the email but the Email is not showing on the Email Related Link. When I checked the Case ID reference id it said not found. ...
0
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0answers
24 views
What is the best method for building an automated reminder email?
Scenario:
Build an automated email that fires off the opportunity when it reaches a certain sales stage.
Send a reminder email every 12 hours until they have completed a form attached to the email. ...
1
vote
1answer
42 views
Transactional Email API: Emails stuck in Queued status
Follow up to this question
I've created a Send Definition, with the key definition_key, linked to the Data Extension data_ext. In this Data Extension, I've got one record, with the subscriber key ...
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0answers
29 views
Use Email Address from Data Extension instead of All Sub [duplicate]
We are sending an email via automation, it is always picking the Email Address from All Subscribers instead of the Master Data Extension. I also can no longer find Channel Address Order option in ...
0
votes
2answers
31 views
Race condition with mail merge flow
How can I synchronize a flow that updates a record with the email panel? Or make the flow run synchronously so that the user waits for it to finish?
I have a meeting note object with 3 junctions ...
2
votes
1answer
59 views
Transactional Email API: TriggeredSend definition not enabled for this route
I've created a Send Definition, with the key definition_key, linked to the Data Extension data_ext. In this Data Extension, I've got one record, with the subscriber key subscriber_key and the email ...
1
vote
0answers
10 views
Custom object doesn't appear in “Related Entity Type” dropdown for Lightning Email Template
When I go to create a Lightning Email Template, a custom object I recently created doesn't appear alongside other custom objects in the list of objects available for merge field filtering.
What do I ...
0
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0answers
12 views
Creating a dynamic email template
I have a batch which I use to send emails to contacts.
Every contact should have a different template - So I Created a body and subject in my apex class which every contact will have his unique body- ...
0
votes
1answer
20 views
Load Testing For email Sending within a Batch
I wondering if there are any tools that I can use for Load Testing.
I have a 2 batch :
Batch A
Bacth B
Which both of them using the Database.Stateful and I'm calling Batch B from Batch A's finish ...
0
votes
1answer
19 views
Device Statistics in Tracking's Sends
Is it possible in Email Studio's Tracking > Sends tab to get the device/platform info e.g. a pie chart on the devices on which the email was opened or clicked?
Otherwise is this possible through ...
2
votes
2answers
63 views
How einstein send time optimization decides send time for a new subscriber with no email history?
Salesforce marketing cloud has recently released a new feature Einstein send time optimization. Basically, SFMC calculates the best time to send an email at each subscriber level based on their email ...
0
votes
1answer
61 views
Pulling data into email from multiple data extensions
I am receiving the below errors when trying to test send an email that has personalization strings from two different data extensions that are imported into Marketing Cloud.
The subscriber preview ...
0
votes
1answer
17 views
How to automatically log G Suite (Gmail) emails to Salesforce Contacts, Leads, and Accounts?
Is there a way to automatically (without user interaction) log emails sent/received as Email records in Sales Cloud to the corresponding Contacts, Leads, and Accounts?
Lightning Sync only handles ...
0
votes
0answers
15 views
Triggering an email from a Facebook Lead Ad Form
I am really struggling with what I assume should be a pretty simple process.
High level requirement:
Customer submits a Facebook Ad Form, and this triggers an email send from Salesforce Marketing ...
-1
votes
0answers
9 views
Marketing cloud - Reply questionnaire in the body of the email
Is there any way to put a form in the email body, and what does the responding user in the body of the email be sent to somewhere?
As an example, follow the gmail link: https://gsuiteupdates....
1
vote
2answers
39 views
Variance Alerts for Triggered Emails - Marketing Cloud Email Studio
Within email studio we have a set of triggered emails. While we can go data extract s to see how many emails have been sent, it's often difficult to see if a the variance of a particular send from the ...
0
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0answers
26 views
What is sandbox behavior for Salesforce DKIM keys with increased security?
We are planning to use Salesforce DKIM keys with increased security to ensure emails sent from salesforce comes from secure source. This is an improved version of DKIM keys, which among other things ...
1
vote
0answers
16 views
Full Handlebars Markup Language in Lightning email templates?
Is it possible to use full Handlebars Markup Language (like Handlebars helpers, #each, #lookup, and callbacks to controllers) in Lightning email templates?
I want to create an email template for use ...
0
votes
0answers
29 views
Visualforce approval email - how to include content document from opportunity as link or attachment
i have a visualforce approval email i would like to either attach or link to the content files included in the opportunity being approved. Ideally i am after selecting one specific file (which i can ...
0
votes
1answer
20 views
What's the best workaround to automatically bcc in an email address when sending an email from an SF Case?
I am trying to have it so any emails sent from SF on a Case Record are bcc'd to an email address (e.g. supportteam@mycompany.com)
I know that there's no way currently to automatically bcc in an email ...
0
votes
1answer
22 views
Analytics Builder - Incorrect Email Metrics
Whenever we pull an email send report using the 'Recent Email Send Summary Report' we have particular jobs whose delivery rates are lower than their open rates. often the delivered counts are 1 or 2 ...
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0answers
11 views
Send Email Along With Data Which Will Come As In Tabular Format
I have a requirement where i need to send the data in email body with tabular format. I used to fetch data using batch class and then written a method which used to create body of html email template. ...
0
votes
1answer
27 views
Add CC/BCC in Journey Builder email send
I can swear the option was there, but now I can't find it - any clues where it's gone and how to enable it?
Here is what I see now:
0
votes
1answer
43 views
Managing email sends and subscribers' preferences outside of Salesforce Marketing Cloud
We've been using Salesforce to send out Email campaigns for a good numbers of years now. When we first started using it, we were using it as the platform intended it, which is, using the publication ...
