Questions tagged [email]
Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.
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What does error message in templates “href“ on element <a> is not allowed mean?
What does:
“href“ on element is not allowed , or has an invalid value, mean?
Help! This template writing is a nightmare!!
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SFMC - Create an emai using a content builder template via an API Call
I would like to create an email using a template from within SFMC from an API call. The template consist of content blocks that will be populated from an JSON payload within the api call.
Is this ...
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Update Contact on click of button in the email
we have a requirement in Salesforce.
When we change the email, we trigger an email to an external user.
We need to include a button in the email body. Upon clicking that button, we intend to update ...
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When sending an email attachment from Visualforce, which is best practice - messaging.emailfileattachment or messaging:attachment?
I have a single attachment created using Visualforce to send out via email. I am using a Visualforce email template and specifying the setTemplateId attribute in my Apex class and then using the ...
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Perform DML on Salesforce Object from non-salesforce user
I have a requirement to send an email to individuals who are neither Salesforce users nor community users. Within the email, there is a hyperlink, and when they click on it, I need to update the ...
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Alternative to Interactive Forms
I have an issue; I need to create an email with an interactive form. I already have the HTML code ready, and I saved it as a template to add the interactive form content block.
The problem is that ...
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Engagement split with specific links breaks when e-mail is edited (no changes to the link)
Changes to the styling were made around the link used in a journey engagement split and the Engagement Split activities dropped one of the clicks from the journey. I can't find any documentation on ...
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How can I send a dashboard result details in an email?
I have a requirement where a dahsboard made of various matrix reports is to be sent out to a particular set of users (user count ~ 300).
The dashboard is a regular non-Wave, non-Einstein etc. It has ...
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43
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Changing email providers
Does anyone know what would be the impacts of changing email provider in Marketing Cloud?
The domain will remain the same but the email provider will be changed and I wanted to know what measures ...
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EMail sending to multiple DL based on department
I have Department object where multiple departments are there each contains different team DL , whenever compose Email based on the department I should select the email which is the best approach
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Multiple QR code - 1 Email
I have this complex request:
in my Data Extension every Subscriber has a personalised URL (that shows a specific qr code), I have to create only 1 email that shows this "dynamic" QR.
Example ...
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Text version of mail processed after HTML version, why?
Understanding that the subjectline is rendered last and the preheader first is quite useful when understanding how you can easily manipulate the subjectline with AMPscript, but it's quite hard when it ...
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Send HIPAA compliant mails in Salesforce
One of our clients in CS is a Health Care Company that have many clinics arround US. They want to be able to send HIPAA complaint mails from Salesforce to their contacts, my question is if we can ...
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Salesforce limits on sending email in one hour
One of the user send an important email from an opportunity record to the team members. We can see the email message record in the related list but non of the team members received the email.
I want ...
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Record-triggered flow erroring with “Error Occurred: 0 recipients” despite successful recipient email address provision
I have a record-triggered flow that is failing because cannot perform the ‘Send Email’ action.
It is ending with the error:
“Error Occurred: 0 recipients”
I can tell from the debugging log that all ...
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Email in batch class
I am able to send email in batch class.But email is being send to Gmail only.It is not getting send to other type of email like company email. Execute method is working fine for other type mail but ...
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How to create dynamic email templates in SFMC
Currently, our emails are using content blocks where shared areas like header and footer are called in an email file.
The reason we use content blocks is because if anything changes in these content ...
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In Before Flow: How to set a Text field from standard Email field on a related contact record?
I've attempted both options:
creating a text variable, assigning the email field's value to it, and then updating the text field with the text variable; and
updating the text field directly with the ...
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Using the ampscript ClaimRow DE function, cannot populate email address in DE col., in my case I display 2 unique codes or serial numbers per email
[![Data Extension screenshot with 2 columns unique serial numbers[][1]1]2
I am not sure why the Email column is not being populated with the subscriber email address, for the coupon codes/serial ...
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Email to Salesforce not working with subdomain emails
I faced a problem with 'Email to Salesforce' functionality - emails sent from email addresses with subdomain don't become associated with records.
I added several emails into "My Acceptable Email ...
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Send email from external services is not working [Sandbox]
I am trying to configure a sandbox environment where I can receive emails from external services ex. outlook.
I configured Deliverability -> Access level=All emails, also I have turned on the Send ...
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Attach files in a Landing page to use in an email SFMC
I have a doubt, is it possible make a landing page with a file for download and use the link in an email in marketing cloud? where I upload the file that I need to use?
I can not to use the function %%...
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Send email with dynamic attachment from record page
On the object contract I have a quick action button ‘send report ‘ that is supposed to show a dynamic pdf that contains contract details and a button ‘confirm’ that send this report as attachment to ...
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Email Message Related to field
When we send an email message the related to field doesnt always get populated. Would this be populated only if its manually entered? Or can it be automatically filled in from the record that email ...
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Seeking Guidance: Email Validation Error Handling for Specific Scenarios for field in account object
I'm facing an email validation challenge for my project. I want to throw an error if any of the following scenarios are met:
The email has numbers at the end, like '[email protected]'.
The email ...
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Why can't admins see data on HTML Email Status report?
Using the standard "Send List Email" option under Leads, users are sending emails to multiple leads at once. Management wants to see the emails, and whether or not the email(s) were opened. ...
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Attachment sent incorrectly
I set up sending an attachment in my email using an amp script.
%%[
var @customerKey, @fileAlias
set @fileName = "https://drive.google.com/file/d/1234567890/view?usp=sharing"
set @fileAlias ...
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Append unique id to external survey link in email studio?
We're having trouble appending a unique id within the external survey link in email studio. Right now, we have the html set to a survey button:
%%[ Set @surveyButton = concat("[https://m.survey....
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Is there a way to set a block out window in journey builder for emails?
I am trying use use Einstein STO but I am concerned that my users will get the email too early in the morning. I know I can probably just set the STO window to 12 hours or something, but is there ...
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Sending email through ScreenFlow - problem adding threadId to template
I have created a ScreenFlow that's triggered with a button on a Custom Object (called Tech Issue).
When clicked, user can select multiple Cases amongst the Cases that are linked to said Tech Issue.
...
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What code in SFMC templates triggered the default header and footer and is it required?
In HTML emails (non-template based), it looks like customer HTML is NOT triggering the default header & footer, how come HTML email are able to go out without default header / footer and still ...
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CTA border doesn't render properly with Outlook
I need to create an email with 2 CTA buttons that stay side by side.
The first CTA has black background and the second one has white background. Both buttons have rounded corners (border-radius 6px), ...
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Generate (and send) email from Opportunity Tab
Is it possible to create a button (or something equivalent) to generate and send an email from the Opportunity tab? I am really new in Salesforce and struggle with the basics.
I have created an ...
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Tracking metrics on same email used in multiple journeys
In SF Marketing Cloud, we use the same email content in multiple journeys. Right now, we create multiple emails - one for each journey it's in. This allows us to apply unique names to each email which ...
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Filtering an email list in a flow by industry picklist with multiple selections
I am trying to set up a flow to send an email to newsletter subscribers in a custom object (Newsletter) filtered by industry.
Currently industry is a picklist field, not a multi-select picklist, ...
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Enhanced Email logging email matched records
I have a User base that uses the Outlook Integration heavily (I know this is retiring soon anyway btw) - I'm struggling to find out how this 'Other' section matches SF records. It looks to be pulling ...
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31
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Scheduled Email in Outlook (Salesforce)
When I go to send an email it is not sending at the exact time that I need it to send. It is sending slightly before (2-3 minutes earlier).
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Parsing data in the data extension with AMPscript
I have a data extension in Marketing Cloud with data about tasks per account per contact. A contact can be related to more than one account and can have multiple tasks in each account.
I need to send ...
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Emails not received for consistent API Requests
Scenario: Inserting Cases via standard SF REST API to receive an Email Response. The Email is sent via Flow (After Insert/Update) + EmailAlert. The REST APIs are being sent consistently (i.e., one ...
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Does SFMC automatically unsubscribe complaints?
In SFMC, one of the captured data is complaints (in reporting and data view).
my understanding is the complaints in SFMC means subscribers who mark the received email in their inbox as spam, is that ...
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HTML Email message in marketing cloud- email content changes every 15 days
My Creative team provided the HTML and I uploaded the code in marketing cloud and used it for creating an Email message (type HTML). This Email will be sent every 15 days. But the use case is- Every ...
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60
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Visualforce Email Templates -- How do I display images in my use case?
I am making Visualforce email templates for a client. Some of the emails contain a section with recommended products at the bottom, which is just an image and item name displayed in a table in a row. ...
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Disable emails from Orchestration Flow Work Item
We have an Orchestration flow that we are assigning to a public group. Whenever an interactive step gets created it is sending an email to the entire group, however, we have different methods of ...
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How STO works with the settings "Send at Einstein's optimal default time" in journeys if optimal time falls outside the STO configured window?
If STO setting is configured as "Send at Einstein's optimal default time".
For example, if STO is set for 4 hours and optimal time for subscribers with not enough data falls outside the 4 ...
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Can Einstein STO delay subsequent email activities sent event in a journey?
When Einstein STO is added to a journey, if 12hours are defined for STO activity before email activities in this flow:
email1 → wait 1day → email2 → wait 1day & email3.
If journey is activated /...
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Can't change 'From' email address when I send a Single Email or Mass Email
A user is not able to change the "From" email address when sending an email in Salesforce UI from standard/custom objects and even the global publisher actions. The field "From" is ...
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Email service - Missing inline images from the inbound emails
I am using apex class and email service to create records on a custom object. The problem is when a client sends an email with inline images, it does not appear in the email body in Salesforce. ...
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How to report on the status of email messages related to a specific record?
I'd like to create a report that presents information such as the EmailMessage.LastOpenedDate and the EmailMessage.Status for emails sent that are related to a specific custom record. When I look in &...
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Email reply should be captured to lead object record from where email is sent
I have a scenario Like.
From lead object through activity email is sent to customer if customer replies to that email i have to show that reply in activity of that particular record in lead object.can ...
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Is "Organization-Wide Email Footer" available as metadata?
We use "Organization-Wide Email Footer" functionality. Is it available as metadata to move changes to higher environments or this should be done as a post-deployment step?
Note: I couldn't ...
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