Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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32 views

Marketing Cloud - Using Triggered Sends

In our Org, we are using apex to send outbound email for various use cases. But, we are hitting Single Email Limit Exceeded Error during some busy days. We do use Marketing Cloud separately, I was ...
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14 views

How to use an apostrophe in a Salesforce HTML email template body

I added an apostrophe to an HTML Email Template and it didn't render in the test email. I'm trying to write: "I'm". I tried ', but that showed up as is. How do I type an apostrophe in email ...
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20 views

<how to>Case trigger send email to field inside case [closed]

Our inquiry form is sent from a company email to SalesForce via email forwarding. The customer's email is a field in the email copy, which we put into a field inside SalesForce named "SuppliedEmail". ...
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20 views

How to get email attachments for classic users to come from Files rather than Classic Documents

When a user in the Salesforce Classic interface creates and email and wants to attach a file, Attachments from Classic users come from (Classic) Documents, Attachments from Lightning users come from ...
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11 views

Email body greys out upon selection (from record)

The body of the Email option (on the record) greys out for users - This occurs upon clicking the Email option, so you're locked out from inserting templates or writing anything in the body. I've ...
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1answer
22 views

unable to save in activity when sending email to the recipient. Can anyone help me on this? [closed]

global class TrailCommEmailAlert { @invocablemethod global static void TrailComm(List<id> sumId){ system.debug('Summary Record'+sumID); Trail_Commission_Summary__c sumObj ...
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12 views

when the email is sent to the recipient, i have added setSaveAsActivity(true); but not getting any update after sending on the record detail page [duplicate]

global class TrailCommEmailAlert { @invocablemethod global static void TrailComm(List sumId){ system.debug('Summary Record'+sumID); Trail_Commission_Summary__c sumObj = [select ...
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20 views

Open rates for each list for an email sent out to multiple lists

I have sent out a list email to multiple lists, for instance Boston and Chicago. I'd like to view metrics like open rate, etc for each list. I am able to view these metrics for the email as a whole, ...
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19 views

Salesforce Marketing Cloud, how do you name a report with todays date and/or rename files on the Enhanced FTP?

I have set up a bunch of reports to run daily out of the Report Catalog for email. There is an option for "name unique" but no options for naming with todays date. How can i get these reports to ...
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1answer
21 views

It is possible to create trigger invoked on EVERY send email message?

i want to make a thing witch one will be working with every sent email from my org. It is possible to write a trigger to do that? The only possibility that comes to my mind is create a factory to send ...
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1answer
31 views

Send list email from list view on custom object [closed]

Is there a way to send a list email from a list view of a custom object? @manjit5190 I am in Lightning list view. When I am looking at Contacts list views, I have the List Email option. Is there a ...
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1answer
23 views

Send email through Gmail under Administrator Profile [duplicate]

We are using Lightning Experience. We have a single user license and it has the administrator profile. We want to send emails through Gmail. We have completed the setup following these instructions ...
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22 views

Community Welcome Email Merge Fields Not Merging

I have a visualforce email template being used as the Welcome Email for a Community. <messaging:emailTemplate subject="Welcome to X" recipientType="User" relatedToType="Account"> <...
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1answer
81 views

Community User not receiving welcome email from sandbox

Community users are not receiving their welcome email when testing a custom self registration form in a sandbox org. Current setup The custom community user login profile has been configured in the ...
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1answer
14 views

Email Button on Account record in the Action Bar in Lightning Mobile App

I can see the Email button in desktop, however in the mobile App, i can't see the Email button in the Action bar. Please refer to screen shots. Am i missing something, or the ability to send Email ...
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1answer
25 views

Changing the length of our from display name question

We are using Salesforce Marketing Cloud and we looking to change our from display name to be a little longer. Example name: Current from display name: Shoe Store Canada New from display name to be ...
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15 views

How to Implement Right to be forgotten for User in Salesforce. Not using Marketing Cloud

I have a requirement that the User will receive the request through email from the Customer for the Right to be forgotten. Can anyone help me with any documents which describe how to implement the ...
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1answer
30 views

Sending a Email Template from APEX

I'm attempting send a Text email from Apex code, Email is sending without body. I have created a new LWC button and Placed in custom Object Detailed page. On Clicking of the button this Apex method ...
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1answer
19 views

Send email notification to contact when posted to chatter

I have an action in a scheduled flow, that post to chatter for a certain Contact. Previously, when I used the ID of a User instead of a Contact, when posted to chatter, an email was received. Can I ...
1
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1answer
25 views

How to disable Salesforce file share email

When the below code runs: ContentVersion doc = new Contentversion(); doc.title = fileId + '.pdf'; doc.versiondata = contentData; doc.PathOnClient = '/filename.pdf'; doc.FirstPublishLocationId = ...
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10 views

Send List Email in Lightning Experience - change FROM Address

I need to customize the "Send Email" button. I need to change the "From Address" on email. I have tried with Trigger and Process Builder, but its not work. In this article said its not possible: https:...
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1answer
20 views

Cannot fill all fields of email via mailto: in Lightning Web Component

I am converting Visualforce pages to Lightning Web Components. One element is a button that has as a target mailto: What I am seeing: the mail client is started, with the proper To: value. But cc and ...
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2answers
29 views

Mailbox unsubscribed customer check

I just sent an email to 200 people and in the tracking/sends I can only see 191 sent. Is there a way to check why the remaining 9 didn't get my email?
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1answer
55 views

Email is not sent in scheduled flow

I have a scheduled flow that is set to run daily and it calls a subflow that sends an email (this is just an MVP). When I manually run or debug the subflow, the email is sent (It's not allowed to ...
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1answer
17 views

How to send email from a custom domain when using Messaging.SingleEmailMessage [duplicate]

I am sending email by creating a Messaging.SingleEmailMessage object and then using Messaging.send(). The emails are being sent out successfully, but the from address is a very long url with a big id ...
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0answers
12 views

Change in how Salesforce manages Email Relay entries in refreshed / newly created sandboxes - any documentation?

I have noticed that in the past, previously created / refreshed sandboxes had Email Relay entries that matched Production. However, since the last release, I notice that newly created / refreshed ...
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1answer
22 views

Add/customise font stacks in Marketing Cloud

Within Marketing Cloud's email studio, is there a way to add additional font stacks and/or customise the existing font stacks that are applied when you set the font for a block of text or a tag/class?
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9 views

Email Bounce Management

I have problem with Email Bounce Management. I think that i configured evreything as i should, but emails are bounced to sender's personal email account and not to Salesforce. In salesforce this ...
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0answers
11 views

How to add attachment from Screen flow to an email

I am using a screen flow to upload file to an opportunity. Once uploaded, I want to send that file to a specific email recipient. I am able to get the uploaded file id in the Text Collection from the ...
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1answer
28 views

What can cause disagreements in Marketing Cloud between Send email and Update records?

We have this scenario: we've sent 1818 emails to a 1818 campaign members... but, only 1516 are updated in the next action. The second action only has a few updated fields with normal values: Do you ...
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0answers
13 views

Email Message sent out even when Approval Request fails

We have an Approval Process (AP) and a Process Builder (PB) on Email Message object. We also have a PB on Case object. The logic is following: A user creates an Email Message on a Case record and ...
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0answers
35 views

Send Email to Attendees(Contacts) from Custom Development

We override the salesforce standard event creation with custom lightning component, now we're trying to achieve the sending invites to the attendees from our custom development. We did try to use the ...
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2answers
69 views

Button :hover effects - MC

I'm failing to get button :hover effects working in Marketing Cloud. These are custom coded emails, with the correctly applied hover classes and properties. The emails have been tested with Mailchimp ...
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1answer
29 views

Best pattern to store a value used over 3 BUs

The use case is the following: I have 3 urls which are used in many email content. They are always the same. At the moment they are stored in every data extension that feeds each journey builder that ...
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21 views

Einstein Content Selection / not matched attributes

I think I´ve learned that you can stear the asset by mapping the attributes of the send DE with the attributes of the asset. E.g. country "france" must match exactly. Now I can let rotate content in ...
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11 views

Extracting Campaign details with Email and SMS Tracking

I'm looking for a way to associate an email or sms send with a campaign and then when I extract the tracking data I want to have that same identifier in the data. Essentially, I am looking for a way ...
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1answer
26 views

Is it possible to build a scratch org with deliverability set to Email All? If so, how?

Just wondering if there is a feature or setting in the project definition that I can enable to have a scratch org with a Deliverability of 'Email All' or if that is not possible.
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0answers
43 views

Have to Track the Campaign ID and Description using DataViews

Currently, I'm tracking the email sent details using data views and storing in a DE, I need to track campaign ID and Description in the same DE. Is there a way to track it using Data Views? In my ...
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1answer
33 views

SAP is set up and email sending domain configured, but does my 'from' email address have to exist?

Marketing Cloud SAP has been configured and domain has all the usual signatures in place. However, does the sending email address need to actually exist as a mailbox?
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12 views

What is the email address for a Community Chatter Group?

I have an email address for a Community chatter group that has worked in the past. It is not working currently. How does one determine the correct email address for a chatter community group? The ...
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1answer
48 views

Images are not displayed after sending the email

I built an email in Marketing Cloud where some pictures have been attached directly from Content Builder (drag-and-drop). When I send the email, the image is not displayed in most of the different ...
1
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1answer
30 views

“Dashboard component order” in the mobile app and email subscriptions are messed up

If you have a dashboard with 9 components which are arranged like this on the desktop: 1   2   3 4   5   6 7   8   9 ... then obviously, the reader reads the screen in a left-to-right order, like ...
1
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1answer
17 views

Name field and FirstName & LastName for classic email templates

I've just noticed that the merge field for classic email templates for Opportunity Owner or Account Owner is something like {!Opportunity.OwnerFullName} and but the FullName field is not available to ...
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2answers
48 views

Preheader text box not displayed in the Content tab of the email

I am having a really weird issue in Email Studio. When I open an email, on the first screen I can see the subject and the preheader like in the image below. But, when I click in Edit Content, I don'...
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0answers
10 views

List email from Lightning being sent as text & not HTML

One of my users sent a list email today & said a recipient complained that the body of the email was blank. When I look at the message she sent I can see that the HTML body of it is blank and the ...
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0answers
18 views

How to remove thread ID optionally

Is there a way to remove the thread ID from an email sent off a case? Customer service users want to raise cases in other queues by forwarding an email from their case however the thread ID means the ...
1
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1answer
33 views

Force auto response rule to send email after case update

i'm looking for a solution and wondering if it's possible to send an email from auto response rule after a case update. triggerAutoResponseEmail in a trigger after update is set to true but i receive ...
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0answers
34 views

Email Author in Lightning Experience : URL Hacking, Spring 20

Is there a way to open the Email Author Layout with pre defined email template in Lightning Experience. I know that earlier we don't have the possibility to do this since LEX was not supporting the ...
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0answers
39 views

Is triggered send data inaccurate in Marketing Cloud?

Previously to search and confirm if a customer received a triggered email, I would go to that particular trigger and input the customer's email within the specific date range for that trigger. This ...
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0answers
23 views

Workflow Rule: Email user when date field is updated [duplicate]

I need to email a user whenever a date field is updated. But I'm receiving an error saying Error: Function ISCHANGED may not be used in this type of formula AND( ISCHANGED(...

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