Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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Where are the emailMessage records coming from?

Is there a way to see what is creating the records in the emailmessage object?
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How to route email from unauthorized address to a specific email address?

I'm working on a requirement where we receive emails from external system and process information from the same and create records in SF . I have setup an email service with handler class and it works ...
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20 views

Error: URL Personalization

I'm trying to customize my url by putting the recipient's email address as UTM in a hidden field but when I try to send, I get an error saying it's wrong, but I can't figure out what's wrong. (the URL ...
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How do I stop a Scheduled Flow from sending Email Alerts even after it is de-activated?

I created a scheduled flow that was supposed to fire twice a year and send an email reminder alert to all staff about all their incomplete task for the year. Unfortunately something went wrong and the ...
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Can we update <apex:outputField value="" in VF page with data from email template which user receives through Visualforce trigger [closed]

Once user receives an email and click on link, Visualforce page will be display. Can we update the page content with content used in email. Each user will get unique details on page content.
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Can we update <apex:outputField value="" in VF page with data from email template which user receives through Visualforce trigger [duplicate]

Once user receives an email and click on link, Visualforce page will be display. Can we update the page content with content used in email. Each user will get unique details on page content.
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1 answer
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Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]

Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
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1 vote
1 answer
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How to add Case as an option in the "Related To" drop down of emails in SFDC?

Users send emails from Cases often and found that when they click on an email address anywhere in SFDC, the email editor pops open and they can relate it to any record/object except for Case for some ...
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1 answer
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Record Triggered flow not working , Error with debug

I need the clarification for the below one. Here I tried to create a "Record Triggered flow" for the below scenario with Case and email message objects. But its does not triggering properly ...
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On case details, By default which email shows under feed? Case's email or Contact's email?

Please let me know. I can't find any resource which could clearly tells this. It is taking Case's email id under To . Is it expected?
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15 views

Tracking overall email engagement with "DoNotTrack" enabled

Is there a way to get email KPIs in terms of opens/clicks etc. while "DoNotTrack" is activated for the entire subscriber list part of an email send out? As per my understanding, this is not ...
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2 answers
43 views

Regex for Email List on Salesforce Validation Rule?

**UPDATE 22 June 2022 For simplicity sake, I will edit my question to have emails separated with just semicolon e.g. 213@aaa.com;424@www.com So I have this Long Text Area field to capture multiple ...
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Outlook html formatting [closed]

I'm sending an email trough various email providers. The only one I got visualization errors is Outlook. I have a for loop that creates me a table with 2 rows and 3 columns with products inside. ...
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1 answer
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Add an email recipient to an email sent from Salesforce

Is it possible to dynamically add an email recipient to an email sent from Salesforce? What I wanted to achieve is: If an email is sent to the email address a@google.com it should additionally be ...
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1 answer
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Email template access to other profiles other than system administrator

Is there any way to access email templates from profiles other than that of a system administrator?
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-2 votes
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Different reply email on email alerts

anyone knows a way to put a reply email in email alerts? I don't want that the "from email" will also be the replied email. an Example: Email alert sent from : xxxx@gmail.com When replying ...
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SOQL for email field just returning 'PersonEmail'

i was having trouble accessing an email fields value via a flow so i tried to access it via SOQL and im just getting 'PersonEmail' instead of an actual value... select account_email__c from Account ...
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25 views

No Emails for the assigned user after Task is created

I have a apex code which creates task when A1 record is assigned to a certain user. The assigned user would/should recieve email notifications. So when a task is created. Saleforce autmatically sends ...
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expire not clicked email containing Cloudpages link

When an e-mail containing a link to a landing page configured with CloudPage is sent to cutomer, is it possible to expire the link if the customer did not click the link within a specific time period (...
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Using Process Instance with Record Trigger to Send Email Alert to a Submittrr

In the Approval Process, Salesforce does not have a way of sending an Email Alert to the initial submitter of a record for Approval. The initial submitter never gets any Email notification that the ...
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AMP Script issue, display loop separated by comma instead of rows

You may find my code below which works fine for row-separated values but does not work when the values are comma-separated in a single row. I will use it to display all products the customer has ...
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-1 votes
1 answer
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How Salesforce manage attachment while sending an email from record detail page under activity?

I am curious to know, how Salesforce manage attachments which we add while sending an email from activity. Does Salesforce stores those files somewhere in hidden objects and use them once we click on ...
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2 answers
31 views

Auto generate the ''To'' field when sending Email on Opportunity

On Opportunity --> Activity --> Email. Does someone know how to auto populate the fiel 'To' related to the Contact email? For now, I need to copy paste the email address, I am looking for an ...
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1 vote
1 answer
60 views

RSS feed in Marketing Cloud email is not populating, potentially because of special characters in the XML content

I am trying to create a simple email that has an RSS feed pulled into it, using this site as a guide: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/rssFeedEmail.html. I have ...
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1 answer
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At exactly what point of execution are merge fields in EmailMessage resolved?

I want to create a custom logic that will copy the value of EmailMessage.Subject after the merge fields used in it get resolved. I tried to do it on the after insert trigger on EmailMessage object. ...
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1 vote
0 answers
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Salesforce send Survey email in sandbox is blank/empty

When I enable Surveys in a sandbox, and try to send a survey through an email, the send email composer is blank / empty. I'm stuck on the survey modal with the text "Send Email" / "Add ...
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1 vote
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Send an Email Quick Action automatically replies instead of starting a new email

I have Created a send email quick action on Case Object and I have also put the chatter component on the lightning page with this quick on it. Everytime I try to use the quick action to write an email ...
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1 answer
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Messaging.renderStoredEmailTemplate's whoId and whatId explanation?

I want to send an email in which the body is a custom vf component. My approach was to create an email template: <messaging:emailTemplate subject="{!relatedTo.Name} - {!relatedTo....
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1 vote
1 answer
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Getting an error in the REST API call for Send Preview when passing the row id otherwise works fine

I have issues with the REST API call for Send Preview. I am using the method given here -https://gortonington.com/email-send-preview-and-test-sends-via-rest-api/. I am testing this in POSTMAN ...
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Email deliverability is off but still receiving Apex Exception emails - is this expected?

The Email Deliverability setting is off. As per the doc, all outbound emails to and from users are stopped. What I'm perplexed about is that I am still receiving some Apex Unhandled Exception emails. ...
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24 views

Use 'ContactEmail' field of Case in Lightning email template

I need to use the value of the "ContactEmail" field in a Case Lightning template. I wrote it manually, but the merge is not working. I even tried a classic template and it didn't work either....
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1 answer
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How to add values from DE to button in email?

I have a problem. In my email template I have a button in "href" which should pull up a link from a certain field. (I have emails in my extension and each email has its own link) So, I found ...
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1 vote
0 answers
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CloudPagesURL Error Message

In Marketing Cloud I'm trying to send customers entering a campaign in Salesforce an opt-in email through Journey Builder, using Salesforce Data as the entry source. The opt-in email asks the customer ...
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0 votes
1 answer
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Retriving Data Extension that WILL BE used as Send Target in a Scheduled Email by User Interface

when scheduling a "One Shot" email, we have to choose the data extensions that will be used as Target Send and The Exclusions Datas if need. Is there a way to retrieve the data extension of ...
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0 votes
1 answer
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Sending email to record owners in a report

I have a report that contains the top 20 opportunities for a certain industry. Is there a way to automatically send an email to those specific opportunity owners on a monthly basis? These ...
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0 answers
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Outbound SPF Record and DKIM Keys

We have a client who's blocking emails sent from salesforce under their email domain like @domain.org. The emails will be blocked if they don't have active SPF records and DKIM keys. Currently the org ...
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0 answers
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Experince Cloud site verification email issue

In our Experience Cloud site we will be sending email verification link after user registration. Apex code is using System.UserManagement.sendAsyncEmailConfirmation(...) method to send the email . ...
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1 vote
0 answers
42 views

What is DNS for your domain in Salesforce [closed]

I am creating DKIM Key in Salesforce. But to activate it saying "Before activating this key, add the CNAME and Alternate CNAME records in the DNS for your domain." I don't understand how to ...
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1 vote
0 answers
36 views

Write Test Class for ContentDocument Trigger that sends email notification

I have the below code that fires an email notification to 3 related users from the account of the user that uploaded a document (this is for experience cloud users only). I'm struggling to get started ...
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Email button not showing in Activity History related list on Case Lightning Page layout

I have added the Email button to the Classic Case Page layout in the Salesforce Mobile and Lightning Experience Actions section. I have also added the Activity History related List to the ...
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  • 337
0 votes
1 answer
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How can you get the merge field to take a url field from an object and set it to show up as a picture image in lightning email template?

I am trying to have Salesforce LEX Email Template populate a specific image from a field that's from a Account object and (fyi) the field data type is URL. My idea was simple, put the url into the ...
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0 votes
1 answer
26 views

Return the start of a email domain

I'm looking for a formula to help return the below from an email domain. Email domain: xyzcompany.co.uk Return: "xyzcompany" Formula I have gives me the mid and returns "co." MID(...
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22 views

Can I get info of which mobile SO my subscribers open my emails?

Trying to use Datorama to track which mobile SO my subscribers open my emails with, but Datorama only tracks push regards mobile data. Is there any way I can use Datorama or any other tool to get this ...
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0 votes
0 answers
32 views

Dynamic Image rendering is slow

My order email contains images, so each image resides in another system which is a different URL, Now if I wanted to change the dimensions of the image, I need to edit the URL itself where it contains ...
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0 votes
1 answer
48 views

Custom Font for email [duplicate]

I need to insert this Google Font (font-family: 'Solway', serif;) and use it for my email. I've already tried the @import and functions that Google Font suggest to use to upload the font but it will ...
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0 votes
1 answer
162 views

Emails from flow not sent to gmail email addresses

I have a record triggered flow after update, which uses a Send Email action to send an email to the email address specified in the Account record. While it works fine when the email address is outlook ...
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0 answers
35 views

Crop Image in Visualforce PDF Render

I am displaying an Image in a visualforce email template attachment rendered as PDF, this image dimensions are fixed to 500x250, I would like to crop the bottom part and right side and just scale the ...
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0 answers
38 views

IP Warming Microsoft domain distribution

We are splitting the emails list for IP Warming. Shall the ones with domain hotmail.it be included in the same branch as the others of Microsoft? here the servers: hotmail.it 104.47.17.161 Microsoft ...
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0 votes
1 answer
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Can you pull unique documents into a email? [duplicate]

Is there anyway that when you send a email out you can attach a document which is unique to that person? As an example, sending 100 people each their own unique document with their personal ...
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-3 votes
1 answer
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Personnalisation string error when validating email [closed]

I am struggling with an error that appears when I try to validate the email on my journey. Indeed, I keep have this error It seems that something is wrong with my HTML and I do not understand what. I ...
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