Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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24 views

Emails going to Junk

So we are just setting up Marketing Cloud and we started some journeys. However, all the emails sent from Marketing cloud and the reply as well, go to Junk. Is there a fix to that? So to be more ...
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19 views

ClaimRow function for just one jobID

A question regarding ClaimRow function. Can I use it to create a campaign where ONE SAME code will be sent to EVERYONE in my data extension, but then with my next send, the second code, which is in ...
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24 views

Salesforce is adding a sandbox name at the end of contact's emails

For some reason, Salesforce is adding a sandbox name at the end of all contact's email address'. So for example if my contact's email is anita@gmail.com and it ends with anita@gmail.com.full. Any ...
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23 views

Correctly insert a content slot (placeholder) into email template

I am building my own email template and wanted to add a few empty Content Block placeholders so that the users can later easily drag and drop content. I am facing two problems when I am reusing the ...
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13 views

Merge value is not showing up in email send out

I have set up email template using several merge fields, but only fields from {!Account} that are shown in the email body. the email as follow Hello {!Contract.OwnerFullName}, We would like to ...
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1answer
26 views

Unable to send emails from sandbox

I am suddenly unable to send emails from sandbox. This includes all emails from process flows (i.e. email alerts), email template previews, case emails, and even deliverability testing. I checked ...
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1answer
27 views

How to track Dynamic Content Block?

Is there a new way (or better way) to retrieve the tracking of the Dynamic Content blocks from an Email without using impression tracking? I saw there are few posts about this topic but from many ...
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47 views

BatchSize not working

I'm trying to retrieve couple of things from MC, and following the documentation we should be able to set the BatchSize and in the response we should get the number of results same as BatchSize which ...
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17 views

How do you implement CONCAT() and REDIRECTTO() to track “tel:” clicks?

I am going off of the original question "Can we track "tel:" and "mailto:" clicks from Email? see link:Can we track "tel:" and "mailto:" clicks from Email Can anyone comment on ...
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11 views

Salesforce Lightning - Reply, Reply All From Custom Email Related List Lightning Component [closed]

We have custom requirement where we need to build custom email related list similar to standard. please see below screenshot - Question - How can we use standard "Reply" and "Reply All" feature of ...
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16 views

Email Relaying Not Working When email is sent from Apex

Our application has a few features where we allow the user to generate documents and send emails. This is all custom lightning components and apex code. We send the emails using SingleEmailMessage. ...
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7 views

Send emails to latest record and not interrupting an email journey

I've been stuck on a solution for this for a while now so I figured I'd ask. We have the static Account record of ‘Apprentices’ who have ‘Placements’ related to them. Each time the ‘Apprentice’ (...
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1answer
22 views

Einstein Email Open Split Error

I am trying to create a journey that has an email open likelihood split at the beginning but I am getting an error each time. I am wondering if this is due to there being no email step beforehand, or ...
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1answer
18 views

Set Default “From” address for email sent through Chatter Feed

I've created an Organization-Wide Address (Corporate CC) and I want this email to be the default "from" address when an operator send an email through the case Chatter Feed as you see from the image, ...
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8 views

Send Marketing Cloud Email from Service Cloud Feed Action

we currently have agents working in the Service Cloud using Quick-Texts etc. We would like to include the texts created here in a Marketing Cloud mail due to the better layout and central send-out of ...
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15 views

Email Log is not tracking this Email address aa.bb.aiu@aig.co.jp but Email Records are there in Salesforce

We are unable to track the email log for this email address aa.bb.aiu@aig.co.jp but we have the email record in salesforce. is it because of this email address looks different that abc@gmail.com ?
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11 views

Why the user do not receive Daily Digest Chatter Email Notification?

My Salesforce System have two user: The first user has System Administrator Profile. The second user has Standard User Profile. I was configuration Email Notification the same for two user. But ...
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1answer
29 views

Render as pdf with css not working properly

I have a controller which calls a couple of function. The variables are then send to the apex page, which is mostly a html page. When I am redirecting to the visual force page, the report I want to ...
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1answer
22 views

Ampscript Block If/Then With Null Value

So I have the following Ampscript block at the header of my email: %%[ Var @current_term_end_date, @rows if Rowcount(@rows)>0 then Set @row = Row(@rows, 1) Set @current_term_end_date = ...
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1answer
16 views

How to set true the field isTracked in EmailMessage object

I want to know how we can set to true the field isTracked in the object EmailMessage. When I query this object some records has the field set to true and others set to false. I want to know if this ...
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28 views

Workflow not executing while doing DML inside Platform Event trigger

I am trying to log all the exception in a Debug_Log__c object and send a mail through workflow (written on Debug_Log__c) using platform events. When I am using the platform event trigger to insert ...
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56 views

SOQL error on custom object

I'm trying to set up the following tutorial : https://blogs.absyz.com/2017/07/13/workaround-for-pdf-rendering-in-sf1/ It works perfectly for the Contact tab but, when i try to adapt this for my ...
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2answers
33 views

messageDefinitionSends: View sent emails in the MC interface

I'm sending emails using this endpoint: POST /messaging/v1/messageDefinitionSends/{triggeredSendDefinitionId}/send While the emails are sent, if I go to the MC interface / Overview, I don't see any ...
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17 views

Bootstrap email template

I made an html template for my email using boostrap 4 css. I would like to know where to include the .css (of 7000 lines) in order for my html page to appear properly My : <link rel=“stylesheet” ...
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1answer
21 views

email templates loop

I have some strings variables: test1 test2 test3 ... Each of them with some text inside I have in my html email template : test1 test2 test3 .. I would like to know how to iterate with : body = ...
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8 views

How to send an email with an einstein bot?

Hi I tried to send an email with an einstein web-chat bot , i had no luck ... Thanks for the help i attach the setting as a pic
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15 views

Email is not showing from Case related email

An Email alert send from the Process Builder and I received successfully the email but the Email is not showing on the Email Related Link. When I checked the Case ID reference id it said not found. ...
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24 views

What is the best method for building an automated reminder email?

Scenario: Build an automated email that fires off the opportunity when it reaches a certain sales stage. Send a reminder email every 12 hours until they have completed a form attached to the email. ...
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1answer
42 views

Transactional Email API: Emails stuck in Queued status

Follow up to this question I've created a Send Definition, with the key definition_key, linked to the Data Extension data_ext. In this Data Extension, I've got one record, with the subscriber key ...
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29 views

Use Email Address from Data Extension instead of All Sub [duplicate]

We are sending an email via automation, it is always picking the Email Address from All Subscribers instead of the Master Data Extension. I also can no longer find Channel Address Order option in ...
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2answers
31 views

Race condition with mail merge flow

How can I synchronize a flow that updates a record with the email panel? Or make the flow run synchronously so that the user waits for it to finish? I have a meeting note object with 3 junctions ...
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1answer
59 views

Transactional Email API: TriggeredSend definition not enabled for this route

I've created a Send Definition, with the key definition_key, linked to the Data Extension data_ext. In this Data Extension, I've got one record, with the subscriber key subscriber_key and the email ...
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10 views

Custom object doesn't appear in “Related Entity Type” dropdown for Lightning Email Template

When I go to create a Lightning Email Template, a custom object I recently created doesn't appear alongside other custom objects in the list of objects available for merge field filtering. What do I ...
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12 views

Creating a dynamic email template

I have a batch which I use to send emails to contacts. Every contact should have a different template - So I Created a body and subject in my apex class which every contact will have his unique body- ...
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1answer
20 views

Load Testing For email Sending within a Batch

I wondering if there are any tools that I can use for Load Testing. I have a 2 batch : Batch A Bacth B Which both of them using the Database.Stateful and I'm calling Batch B from Batch A's finish ...
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1answer
19 views

Device Statistics in Tracking's Sends

Is it possible in Email Studio's Tracking > Sends tab to get the device/platform info e.g. a pie chart on the devices on which the email was opened or clicked? Otherwise is this possible through ...
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2answers
63 views

How einstein send time optimization decides send time for a new subscriber with no email history?

Salesforce marketing cloud has recently released a new feature Einstein send time optimization. Basically, SFMC calculates the best time to send an email at each subscriber level based on their email ...
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1answer
61 views

Pulling data into email from multiple data extensions

I am receiving the below errors when trying to test send an email that has personalization strings from two different data extensions that are imported into Marketing Cloud. The subscriber preview ...
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1answer
17 views

How to automatically log G Suite (Gmail) emails to Salesforce Contacts, Leads, and Accounts?

Is there a way to automatically (without user interaction) log emails sent/received as Email records in Sales Cloud to the corresponding Contacts, Leads, and Accounts? Lightning Sync only handles ...
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15 views

Triggering an email from a Facebook Lead Ad Form

I am really struggling with what I assume should be a pretty simple process. High level requirement: Customer submits a Facebook Ad Form, and this triggers an email send from Salesforce Marketing ...
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9 views

Marketing cloud - Reply questionnaire in the body of the email

Is there any way to put a form in the email body, and what does the responding user in the body of the email be sent to somewhere? As an example, follow the gmail link: https://gsuiteupdates....
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2answers
39 views

Variance Alerts for Triggered Emails - Marketing Cloud Email Studio

Within email studio we have a set of triggered emails. While we can go data extract s to see how many emails have been sent, it's often difficult to see if a the variance of a particular send from the ...
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26 views

What is sandbox behavior for Salesforce DKIM keys with increased security?

We are planning to use Salesforce DKIM keys with increased security to ensure emails sent from salesforce comes from secure source. This is an improved version of DKIM keys, which among other things ...
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0answers
16 views

Full Handlebars Markup Language in Lightning email templates?

Is it possible to use full Handlebars Markup Language (like Handlebars helpers, #each, #lookup, and callbacks to controllers) in Lightning email templates? I want to create an email template for use ...
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29 views

Visualforce approval email - how to include content document from opportunity as link or attachment

i have a visualforce approval email i would like to either attach or link to the content files included in the opportunity being approved. Ideally i am after selecting one specific file (which i can ...
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1answer
20 views

What's the best workaround to automatically bcc in an email address when sending an email from an SF Case?

I am trying to have it so any emails sent from SF on a Case Record are bcc'd to an email address (e.g. supportteam@mycompany.com) I know that there's no way currently to automatically bcc in an email ...
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1answer
22 views

Analytics Builder - Incorrect Email Metrics

Whenever we pull an email send report using the 'Recent Email Send Summary Report' we have particular jobs whose delivery rates are lower than their open rates. often the delivered counts are 1 or 2 ...
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11 views

Send Email Along With Data Which Will Come As In Tabular Format

I have a requirement where i need to send the data in email body with tabular format. I used to fetch data using batch class and then written a method which used to create body of html email template. ...
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1answer
27 views

Add CC/BCC in Journey Builder email send

I can swear the option was there, but now I can't find it - any clues where it's gone and how to enable it? Here is what I see now:
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43 views

Managing email sends and subscribers' preferences outside of Salesforce Marketing Cloud

We've been using Salesforce to send out Email campaigns for a good numbers of years now. When we first started using it, we were using it as the platform intended it, which is, using the publication ...