Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

Filter by
Sorted by
Tagged with
-1 votes
1 answer
25 views

Change to which email address email is sent

I have a task to create funcionality that will select To Address based on Preffered email picklist value. Example: Contact has 2 emails - private and business. Contact has picklist value of Prefferred ...
user avatar
0 votes
0 answers
17 views

Maintaining Subscriber status at Admin or BU level or both

We're looking to make sure two fields in SF CRM HasOptedOutOfEmail and Contact_Does_Not_Want_to_be_Contacted__c align with our subscriber status in marketing cloud. On the SFMC side our subscriber key ...
user avatar
  • 113
0 votes
0 answers
22 views

Email Read Receipts

My org has Enhanced Email enabled, and sending an email though the Activities panel on a record page allows me to see whether or not the email has been opened and updates the Last Opened and First ...
user avatar
0 votes
0 answers
23 views

How to enable .bcc on Activity emails?

I have Activities attached to a custom object and need to be able to BCC email recipients. I can't find any way to make this option show up, even though Bcc is on all the page layouts. The same is ...
user avatar
0 votes
0 answers
13 views

Why can I not log my email to contracts when using the Gmail extension?

When logging emails with the Salesforce extension for Gmail I am able to log to many record types, including Accounts, Contacts, Leads, Opportunities, Properties, etc. One option I do not have it &...
user avatar
  • 1
-1 votes
0 answers
24 views

Send HTML Emails with SalesForce REST API

I just wanted to know if there was a way to send HTML emails with the SalesForce REST API? I have tried using HTML code within the regular emailBody parameter in my call, but this just prints the HTML ...
user avatar
  • 1
0 votes
0 answers
30 views

Marketing Cloud: Import from Salescloud Record Not Working

I'm trying to setup a test Salesforce Data Extension that's being built from a report based on my test records in Salescloud. The Salescloud report currently contains 20 or so records with the ...
user avatar
-1 votes
0 answers
26 views

email multiple recipients with list of ids

There are multiple lookup fields to users on an account and I want to email them the same email when something on the account is changed using an apex class. Is it possible to just add their ids to a ...
user avatar
-1 votes
1 answer
27 views

SFDC's out-of-the-box email to case security standards

We are in the midst of HITRUST certification info-gathering and remediation steps, and because we have SFDC's out-of-the-box email to case as a communication tool, we are looking to understand its ...
user avatar
0 votes
0 answers
43 views

MC Journey Builder not working as expected when using Salesforce data and formula field as an entry

I'm trying to set up a simple journey for a client to trigger an email once a date is updated in SF. The goal is to schedule a journey which will send an email to the customer once a month with an ...
user avatar
0 votes
1 answer
17 views

How much daily email can be sent using a scratch org?

How much daily email can be sent using a scratch org? Is it governed by number of messages, number of recipients, or something else?
user avatar
-1 votes
1 answer
16 views

Why is send list email showing 'email queued' and not sent?

why is Salesforce showing "List email was queued" and the email was not sent? I have checked and the user does have the permission to send list email at the profile level.
user avatar
  • 202
0 votes
0 answers
29 views

How to merge campaign / campaign member fields into email template?

I have Campaigns and Campaign Members created with an Eventbrite integration. I need an email sequence to go out via flow or manually with the Send List Email to the campaign members. The merge fields ...
user avatar
  • 23
0 votes
2 answers
41 views

Substring Ampscript extracting url within quotes

We have a use case where we’re pulling in a url from Salesforce CRM which contains the entire A tag. We’re looking to use Substring but can’t pull in the end of the URL before the quote. “” target=” ...
user avatar
  • 113
0 votes
0 answers
13 views

PostScript Install not sending e-mails after failed callout

I have created a post-install script that sends a request to a web server. If the server response's status code is not 204, the script should send an e-mail alerting me about that. The problem is that ...
user avatar
-1 votes
2 answers
46 views

I am unable to send email to gmail and yahoo from Salesforce trigger

I can send email to any where in Test Email Deliverability in sales without any problem. But if i use trigger to send email out, it does not send to yahoo email and gmail but i can send email to any ...
user avatar
  • 1
0 votes
0 answers
20 views

Rectangle displayed only on Outlook email [migrated]

We are developing an email which is displayed properly on all the clients browsers. For Outlook we are using ghost tables as here: <!--[if mso]> <table width="100%" valign="...
user avatar
0 votes
1 answer
62 views

Sending emails to the same address via Journey

I have several records which have same emails address. When I launch my journey, just only for one record email sends, for others - journey show 'error'. How can I send emails for all records with ...
user avatar
-1 votes
0 answers
28 views

Issues while querying an email template salesforce

When I am running the below query: SELECT ID,Name,DeveloperName,FolderId,FolderName FROM EmailTemplate where Name ='Web-to-Case (Sample)' Looks like, it is giving the folderId of the 'Company ...
user avatar
  • 512
0 votes
0 answers
33 views

How to not send emails to non-domain email address

I have an email tab on chatter section where i can send emails. If in the 'To' field i enter a non-domain email address (e.g. gmail, yahoo), I don't want it to receive the email, but to be redirected ...
user avatar
0 votes
1 answer
22 views

Throw front end error and Send Email in the same Apex transaction

Throwing AuraHandledException will stop email from being sent, so that I can't throw AuraHandledException to alert LWC and send a email in the same transaction. My option will be either a) separating ...
user avatar
1 vote
0 answers
37 views

How to send follow up email after someone clicks on a specific link in the previous email in Journey Builder?

I'm working on a nurture journey for a client and I'm looking for a better solution to use the Engagement Split in real-time (similar to the real-time behavioural engagement for mobile apps) and send ...
user avatar
-1 votes
1 answer
30 views

SingleEmailMessage InReplyTo Method does not append the selected EmailMessage

I would like to reply to a specific EmailMessage using Apex. According to the SingleEmailMessage Documentation, I need to use InReplyTo method. I already added the MessageIdentifier as the parameter. ...
user avatar
  • 283
0 votes
2 answers
53 views

Where are emails being created? [closed]

Salesforce is sending out mainly reminder emails on tasks, is there a way to find out where they are being created? I want to know if there is a way to see what class, flow, or something else is ...
user avatar
0 votes
0 answers
22 views

Send email from journey builder to specific address

I would like to know how I can send an email to a specific email address via journey builder not from single send but through multi-step. Here is an example: data from the date extension goes through ...
user avatar
  • 13
0 votes
0 answers
30 views

EmailMessageRelation vs Activity Email content visibility

I'm using EmailMessageRelation to have emails appearing in contacts activity. When looking at the task automatically created in the background, the ownerId is correctly set. However, when I log in as ...
user avatar
  • 63
0 votes
0 answers
21 views

Hide Email2Case email for specific User Roles

We are using different Email2case for different teams. The thing is that only specific teams should be able to see them for example Austria team will need to see Sales.austria@selina.com but not ...
user avatar
  • 313
1 vote
0 answers
20 views

EmailTemplate is not accessible for community user in managed package

I wanted to send an email using one of my Email Templates from community user. The email template folder where this email template is stored has Read/Write access & is accessible to all users. if(...
user avatar
0 votes
1 answer
23 views

Preview and test email send - URL Expire?

I sent a test email on my address email a few month ago, and I wanted to take a look at the test email from that time and also check the URL. I noticed that the URL expired. Is it normal for a preview ...
user avatar
  • 1
0 votes
1 answer
28 views

time depended workflow is made inactive, is that it will still send the email

I have implemented the time depended workflow to send email after 10 days. Now 4 days are left to trigger the work flow to send the mail. But new i dont have a need to send the email hence i have ...
user avatar
  • 5
0 votes
0 answers
35 views

eliminating old email threads from current email body

I am trying to eliminate old email threads when someone replies to my email. I want their current reply only... email body: check 11 On Wed, Jun 29, 2022 at 12:40 PM Prashanth S <dprashanth@...
user avatar
0 votes
1 answer
29 views

How to route email from unauthorized address to a specific email address?

I'm working on a requirement where we receive emails from external system and process information from the same and create records in SF . I have setup an email service with handler class and it works ...
user avatar
  • 517
0 votes
0 answers
21 views

Error: URL Personalization

I'm trying to customize my url by putting the recipient's email address as UTM in a hidden field but when I try to send, I get an error saying it's wrong, but I can't figure out what's wrong. (the URL ...
user avatar
  • 1
1 vote
1 answer
77 views

How do I stop a Scheduled Flow from sending Email Alerts even after it is de-activated?

I created a scheduled flow that was supposed to fire twice a year and send an email reminder alert to all staff about all their incomplete task for the year. Unfortunately something went wrong and the ...
user avatar
  • 11
0 votes
1 answer
24 views

Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]

Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
user avatar
1 vote
1 answer
37 views

How to add Case as an option in the "Related To" drop down of emails in SFDC?

Users send emails from Cases often and found that when they click on an email address anywhere in SFDC, the email editor pops open and they can relate it to any record/object except for Case for some ...
user avatar
  • 349
0 votes
1 answer
83 views

Record Triggered flow not working , Error with debug

I need the clarification for the below one. Here I tried to create a "Record Triggered flow" for the below scenario with Case and email message objects. But its does not triggering properly ...
user avatar
0 votes
0 answers
14 views

On case details, By default which email shows under feed? Case's email or Contact's email?

Please let me know. I can't find any resource which could clearly tells this. It is taking Case's email id under To . Is it expected?
user avatar
0 votes
0 answers
15 views

Tracking overall email engagement with "DoNotTrack" enabled

Is there a way to get email KPIs in terms of opens/clicks etc. while "DoNotTrack" is activated for the entire subscriber list part of an email send out? As per my understanding, this is not ...
user avatar
0 votes
2 answers
75 views

Regex for Email List on Salesforce Validation Rule?

**UPDATE 22 June 2022 For simplicity sake, I will edit my question to have emails separated with just semicolon e.g. 213@aaa.com;424@www.com So I have this Long Text Area field to capture multiple ...
user avatar
  • 1,095
0 votes
1 answer
36 views

Add an email recipient to an email sent from Salesforce

Is it possible to dynamically add an email recipient to an email sent from Salesforce? What I wanted to achieve is: If an email is sent to the email address a@google.com it should additionally be ...
user avatar
0 votes
1 answer
61 views

Email template access to other profiles other than system administrator

Is there any way to access email templates from profiles other than that of a system administrator?
user avatar
  • 59
0 votes
0 answers
100 views

No Emails for the assigned user after Task is created

I have a apex code which creates task when A1 record is assigned to a certain user. The assigned user would/should recieve email notifications. So when a task is created. Saleforce autmatically sends ...
user avatar
  • 49
0 votes
0 answers
25 views

expire not clicked email containing Cloudpages link

When an e-mail containing a link to a landing page configured with CloudPage is sent to cutomer, is it possible to expire the link if the customer did not click the link within a specific time period (...
user avatar
0 votes
0 answers
16 views

AMP Script issue, display loop separated by comma instead of rows

You may find my code below which works fine for row-separated values but does not work when the values are comma-separated in a single row. I will use it to display all products the customer has ...
user avatar
-1 votes
1 answer
23 views

How Salesforce manage attachment while sending an email from record detail page under activity? [closed]

I am curious to know, how Salesforce manage attachments which we add while sending an email from activity. Does Salesforce stores those files somewhere in hidden objects and use them once we click on ...
user avatar
0 votes
2 answers
41 views

Auto generate the ''To'' field when sending Email on Opportunity

On Opportunity --> Activity --> Email. Does someone know how to auto populate the fiel 'To' related to the Contact email? For now, I need to copy paste the email address, I am looking for an ...
user avatar
1 vote
1 answer
76 views

RSS feed in Marketing Cloud email is not populating, potentially because of special characters in the XML content

I am trying to create a simple email that has an RSS feed pulled into it, using this site as a guide: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/rssFeedEmail.html. I have ...
user avatar
  • 13
0 votes
1 answer
43 views

At exactly what point of execution are merge fields in EmailMessage resolved?

I want to create a custom logic that will copy the value of EmailMessage.Subject after the merge fields used in it get resolved. I tried to do it on the after insert trigger on EmailMessage object. ...
user avatar
  • 340
1 vote
0 answers
31 views

Salesforce send Survey email in sandbox is blank/empty

When I enable Surveys in a sandbox, and try to send a survey through an email, the send email composer is blank / empty. I'm stuck on the survey modal with the text "Send Email" / "Add ...
user avatar
  • 1,179

1
2 3 4 5
54