Questions tagged [sales-cloud]

Salesforce Sales-Cloud is a core product of the Salesforce CRM available in 4 editions with different functionality for each edition.

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22 views

Assign using Active Assignment Rule being ignored with UpdateSingleSalesforceObject

The AMPscript function UpdateSingleSalesforceObject ignores Assignment Rules when Leads are created or updated. Is there any way to assign the assignment rule when a lead is updated via ...
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27 views

Can Omni-Channel be used with Sales Cloud using Service Cloud feature license?

Being on Sales Cloud only, can we make use of Omni-Channel for Lead Assignment using Service Cloud feature license? Thanks
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19 views

Journey Builder error - INVALID_SESSION_ID: Invalid Session ID found in SessionHeader: Illegal Session

Upon activating a journey, this error shows up: Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author ...
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23 views

I need this custom “Segment” field to populate based on NAICS code on accounts but reference another field for certain codes

I have been tasked with creating a new way of classifying account segments based on NAICS codes so before I give it a shot I wanted to see if anyone has best practices around this. I need this custom ...
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29 views

SFMC MobileConnect API flexibility

Conceptually speaking, is the MobileConnect API flexible enough to build a component in Sales/Service Cloud to trigger an SMS in MobileConnect then provide a feedback loop or responses back into Sales/...
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1answer
37 views

Using object relationships with RetrieveSalesforceObject and Marketing Cloud Connect

I need to personalize a triggered send using Marketing Cloud Connect and a custom object to contact relationship, but I'm not getting results for the relationship. My AMPscript looks like this: %[ ...
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1answer
18 views

Adding more than 50k records from report to campaign?

I'm trying to add members to a campaign through lead/contact report and I'm hitting a snag since we deal with over 50k records at a time. Is Dataloader the only way of importing to the reports if ...
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1answer
48 views

Evaluate All Records using Salesforce Data in Journey Builder

When using data extensions are the entry source, you are given the option to Choose How to Process Entry Source Data by either Evaluating New Records Only or Evaluating All Records. But when ...
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21 views

Journey Builder error on Multi Org

I have 2 business units connected to the same org and 2 Journeys with the same entry event (Salesforce event : created or updated on the Contact object) I can see new entries on both Journeys but ...
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30 views

Sales cloud and Commerce cloud integration

I have a requirement where i have custom screens hosted via customer community , here i collect some personal info and navigate the customer to a shopping page (commerce cloud) and once the user ...
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1answer
12 views

Can I create custom paths for lead or opportunity number/conversions according to lead source?

I wanted to create a guided path in sales cloud for leads & opportunity. This path should be different for leads/opportunities from a different source. For example - I want to create a separate ...
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1answer
41 views

[Apex]: Changes in Exact Target Partner WSDL to include fueloauth in SOAP Envelope Header

I want to retrieve data from Marketing Cloud Data Extension. Turns out there isn't any REST API for that. Retrieve Data from a Data Extension shows SOAP API can be used but there are no sample for ...
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1answer
31 views

Using just Marketing Cloud and Service Cloud - to have the same contacts, do I need Sales cloud?

To sync the contacts in Marketing Cloud and Service Cloud, is it necessary to have the Sales cloud? Sorry if it's a beginner question.
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28 views

Integrate Salesforce to web form to capture data

We are currently using a form on our website to capture information from subscribers such as email, first name, last name (and send them a follow up "welcome" email). From now, we would like to get ...
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12 views

Can we open Choose Catalog Standard Page modal pop using force:createRecord?

I am trying open standard choose catalog modal popup in my custom Lightning component on click of a menu button using below code createRecord : function (component, event, helper) { var ...
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2answers
72 views

Marketing Cloud Synchronized Data and Contact Builder

I am struggling to understand how "Contacts" in Contact Builder interact with the rest of Marketing Cloud. How do they relate to All Subscribers? Are they a spendable entity or just a "single view"...
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1answer
26 views

How long after MC send an Individual Email Result record (in Sales Cloud) is created?

An email was sent using Journey. Please advice me how long does it take to see Triggered Send and Individual Email Result record in the SC? Does Salesforce have any official metrics here? Thank you ...
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1answer
20 views

What are the Sales Cloud features you miss by using a custom opportunity object?

Although Salesforce have opportunities objects and opportunity line items, there are use cases where it is tempting or even necessary to go down a different way and model the opportunity through a ...
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25 views

File Upload and Download Security for other file types

I need to change the download behavior for attached files with a .fsc extension. Currently it's behaving as though it were set to execute in browser, but I need it to download instead. Files with .fsc ...
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20 views

syncing non synced contacts from salesforce to pardot

There are say 100 contacts in sales cloud, out of which 50 are already synced with pardot. What's the best to sync rest of them and how to find out which ones are synced and which are not?
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2answers
129 views

Synchronize MobleConnect Opt-in/Opt-out with Sales Cloud or Service Cloud

What is the best practice way of synchronizing Mobile Connect subscriber status with Sales/Service Cloud? If mobile opt-in/out status is held at Sales Cloud, you can: Query the Synchronized Data ...
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1answer
87 views

UpdateSingleSalesforceObject on Person Accounts (specifically Contact fields)

Has anyone been able to use the UpdateSingleSalesforceObject function on an Account/Contact in Person Accounts (specifically Contact fields such as Email, FirstName, LastName)? I'm able to retrieve ...
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1answer
104 views

Get bounce reason into Sales Cloud

I'm trying to get information about bounce reason from Marketing Cloud to integrated Sales Cloud (I'd like to have this information on Individual Email Result record). Is there any way to do this ...
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95 views

Successful REST API POST returns error

I am working with the SF Commerce Cloud Connector package. We've been struggling to get this set up right. At first, when we made our calls we were getting this error: [ { "errorCode": "...
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1answer
41 views

How to write formula field that returns a percentage to show amount at or below 100%

Your input is appreciated, I'm creating a formula field called consumption is a result of dividing two numeric fields (Modified Usage, and Range) that will return a percentage of usage for example. If ...
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16 views

Pardot's 'comments' field sync with salesforce for already existing email

A lead comes through a landing page form. This lead's email already exist in our records. The lead gets updated in pardot (including 'comments' field) but it doesn't in salesforce. Barring who is the '...
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1answer
165 views

Connect Individual Email Results from Marketing Cloud to Campaign in Sales Cloud

this is our situation: We are using Marketing Cloud as a tool to send out emails to customers. Sales Cloud is being used to store the customer data and perform all the reporting etc. We are now ...
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1answer
136 views

Replacing Salesforce Marketing Cloud Connect with REST API

We are currently using Salesforce Sales and Marketing Cloud which are connected using Marketing Cloud Connect. However, we'd like to circumvent the Marketing Cloud Connect limitation of 15 minutes ...
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15 views

How can I create a list in Marketing Cloud directly from Sales Cloud?

How can I create a list in marketing cloud and populate it directly from Sales Cloud? Thanks
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0answers
23 views

Salesforce report (for leads) fields not syncing with marketing cloud

Have created a report for leads in sales cloud. It creates the report with 9 fields only whereas there are some 60 fields in the leads. If I import this report in marketing cloud, I am able to do so, ...
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27 views

Connect Salesforce Bounce notifications with Pardot Bounce notifications

We are going to enable email bounce return as attachment to sender and email bounce pop-up notification in lightning. Bounce notification and tracking is native in Pardot, and we would like a way to ...
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1answer
94 views

How to use sales cloud leads as data extesion in marketing cloud?

Marketing Clouds and Sales Cloud are connected. There are some leads in Sales Cloud. I am creating a journey in MC and want to use 'data extension' from sales cloud. How is it feasible? Is there a way ...
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1answer
273 views

Contacts deleted in Sales Cloud are not deleted in Marketing Cloud

We have to be missing something simple, but when we delete a contact in Sales Cloud, shouldn't that contact be automatically removed from Marketing Cloud? We tried a bunch of options including many ...
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1answer
25 views

How to store zipcode in salesforce sales cloud if I've latitude & longitude available?

We've build an Andoird App which store users location as latitude & longitude at the time of registration. This data is being pushed into salesforce sales cloud. Can I convert this piece of ...
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1answer
200 views

How to see tracking of emails sent through marketing cloud in sales cloud at lead & contact level?

We've implemented marketing cloud, integrated with sales cloud & enabled email tracking data transfer from marketing cloud to sales cloud. Where can I check this data in sales cloud at lead &...
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2answers
116 views

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc)

Is Open CTI integration (Call center) available for all Salesforce clouds (sales, service, marketing, health etc). Where can I find information about which modules/integrations/features are ...
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1answer
177 views

Deleting records in sales cloud using REST api

I am trying to delete multiple records using REST Api. var contentType = 'application/json; charset=utf-8'; var headerNames = ["Authorization"]; var headerValues = [("Bearer "+sessionId)];...
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1answer
22 views

Tracking detail in marketing cloud and salesforce

Is it possible if we send an email from salesforce and we can check the status of that send in marketing cloud my tracking ? Salesforce and marketing cloud is connected.
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1answer
96 views

Salesforce Instance change affect marketing cloud

If i change my sales cloud instance from NA30 to NA82 or some other instance so do i need to reinstall MC connector again ? Thanks !!
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2answers
99 views

Email Delivery Settings Salesforce

Started seeing this from yesterday in full sandbox and not in the dev box. Just wondering how a new feature has come up in the last 2 days in to Salesforce as it was not part of any maintenance. We ...
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1answer
901 views

“Log a Call” button missing from lead object

I'm stumped on this one. The "Log a call" button does not seem to appear on my lead page (Lightning). I've made sure to add the "log a call" button to the page layout (mobile & lightning actions)...
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1answer
427 views

Auto Task Creation

I have created Flows and Process builder process for renewal opportunities, where renewal opportunities are created 1 year from the close date of current opportunities. Now business user requirement ...
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0answers
466 views

e.force:navigateToRelatedList is giving error in lightning component

I am getting the below error while trying to navigate to a related list. Error: Unfortunately, the related list you're trying to view isn't in the layout. Please get in touch with your ...
2
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1answer
56 views

Geolocation of all leads and accounts in Sales Cloud

my fashion organization is planning to buy Sales Cloud. One of the requirements of the sales men is to see in a map (Google Maps style) all leads and accounts (with type = "store") and also the ...
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0answers
33 views

Use Salesforce Campaigns to control Marketing Cloud Lists and Subscribers

Migrating from Pardot to Marketing Cloud. In Pardot the Lists and Subscribers are very well and simply managed using: Lists - Always visible in Pardot, can be made visible in Salesforce and also ...
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1answer
398 views

why i'm seeing “Standard page view” & “Standard page edit” link on every visualforce page

Since last week or two i'm noticing these two links on all of the visualforce pages. is this a new feature?
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0answers
32 views

Which kind of use cases are ideal for MC Data extensions?

We are currently planning and designing a huge migration of data from a custom-made application to Salesforce, integrated with Marketing Cloud. My main concern is to know when is it convenient to ...
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1answer
105 views

How do we scan barcode in Salesforce? [closed]

I wanted to know is it possible to scan barcode with the scanner device and populate the information in Salesforce. If yes, how do we do it?
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1answer
101 views

After transferring opportunity ownership and checking send notification email checkbox notification email is getting sent twice

When I am changing owner of opportunity that time when send notification email checkbox is checked then new owner gets notification twice. there is no any process builder or workflow which triggers it....
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1answer
53 views

SFMC Triggered Send Email - send email to changed email address on Lead in Sales Cloud

I am looking for second opinion on my understanding of subscriber key in SFMC. In my environment on SFMC SK is Lead Id. I am trying triggered email send from SalesCloud. The email goes good on the ...