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Is it possible to unsubscribe from the email and have it removed from the SMS automatically, and vice versa?

Thank you all

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  • Please provide more details about the problem you are trying to solve, because it’s not clear what you’re asking.
    – zuzannamj
    Commented Dec 27, 2022 at 10:22
  • I want that when a customer doing unsubscribe from the subscribers list via email, then he will be automatically removed from the SMS subscribers too.
    – Sapir
    Commented Dec 27, 2022 at 10:37
  • How does the customer unsubscribe, using the ootb unsub link? Are you using publication lists?
    – zuzannamj
    Commented Dec 27, 2022 at 11:09
  • We have a custom cloudpage that updates the status in all subscribers using LogUnsubEvent.
    – Sapir
    Commented Dec 27, 2022 at 13:12

1 Answer 1

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There are a few ways you can interact with a Subscription of a Mobile Contact for SMS Messaging:

  • Manually create a Subscription in the UI
  • Import a Contact into MobileConnect
  • Mobile Opt In Message Template
  • Use the REST API to create a Contact and Subscription
  • Journey Builder SMS Activity

Specifically, to update to Opted Out Status you have the following options:

  • The UI manually
  • Import Definition
  • Mobile Keyword (STOP/Custom STOP keyword)
  • REST API

Source: https://help.salesforce.com/apex/HTViewSolution?id=000381673&language=en_US

So in your case, since you have to do it programmatically from a CloudPage, you have two options, one that would be real-time and another that would have to run in batches.

Option 1, real-time:

Use the REST API, the recommended Route is the QueueMO route, but you can also use the messageContact route as well. You would need to write a script to call the API to unsubscribe from specific keywords and add that script to your CloudPage where you already have the LogUnsubEvent script.

Option 2, batch processing:

Log all unsubscribes in in a Data Extension and set up an automation in Automation Studio to use an Import Definition to update a Subscription from Opted In to Opted Out.

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  • Thank you very much! We appreciate it, you helped us a lot!
    – Sapir
    Commented Dec 27, 2022 at 14:06

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