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Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect?

I found the way like manually changing the status to going to the contact which I don't want to do.

Another thing which I got is "Mobile Opt-in" template in the Mobile Connect but I'm not getting that who it works? I also tried to configure that but can not figure out this "Subscription Options"

  • Single Opt-in - Requires users to text once to opt in. Double Opt-in
  • Requires users to text twice to confirm opt-in.
  • Double Opt-in with Age Confirmation - Requires users to text in their age after texting to opt in. If the user's age is above the minimum, MobileConnect accepts the opt-in.

And what is this "Subscriber will receive __ message(s) every Month/Weekly" is this the limit of sending SMS which we set need to set? enter image description here

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  • Have you tried using API to re-activate contacts for SMS channel?
    – Brad Sapkota - altus.digital
    Feb 25, 2019 at 4:54
  • No I've not tried that but creating "Mobile Opt-in" SMS worked me to opt-in contacts again but still I've not got what is this "Subscriber will receive __ message(s) every Month/Weekly" is this the limit of sending SMS which we set need to set?
    – Rushikesh Pandit
    Mar 1, 2019 at 19:02

1 Answer 1

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Your mobile subscriber would need to use your “JOIN” keyword to opt back in or if you had a custom preference page using an API to MobileConnect.

The frequency of messages per month should match what is in your Terms & Conditions.

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  • Thank you @jackson for the response, No I'm not using the custom preference center. I've configured the "Mobile Opt-in" SMS to resubscribe customer by using 'START' keyword. what I don't understand is that SMS count, So that number of SMS is just a frequency capping per month right?
    – Rushikesh Pandit
    Apr 15, 2019 at 12:59
  • Yes I believe so
    – Jackson Chen
    Apr 16, 2019 at 2:09

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