2

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect?

I found the way like manually changing the status to going to the contact which I don't want to do.

Another thing which I got is "Mobile Opt-in" template in the Mobile Connect but I'm not getting that who it works? I also tried to configure that but can not figure out this "Subscription Options"

  • Single Opt-in - Requires users to text once to opt in. Double Opt-in
  • Requires users to text twice to confirm opt-in.
  • Double Opt-in with Age Confirmation - Requires users to text in their age after texting to opt in. If the user's age is above the minimum, MobileConnect accepts the opt-in.

And what is this "Subscriber will receive __ message(s) every Month/Weekly" is this the limit of sending SMS which we set need to set? enter image description here

Improve this question
2
  • Have you tried using API to re-activate contacts for SMS channel?
    – Brad Sapkota - altus.digital
    Feb 25, 2019 at 4:54
  • No I've not tried that but creating "Mobile Opt-in" SMS worked me to opt-in contacts again but still I've not got what is this "Subscriber will receive __ message(s) every Month/Weekly" is this the limit of sending SMS which we set need to set?
    – Rushikesh Pandit
    Mar 1, 2019 at 19:02

1 Answer 1

Reset to default
0

Your mobile subscriber would need to use your “JOIN” keyword to opt back in or if you had a custom preference page using an API to MobileConnect.

The frequency of messages per month should match what is in your Terms & Conditions.

Improve this answer
2
  • Thank you @jackson for the response, No I'm not using the custom preference center. I've configured the "Mobile Opt-in" SMS to resubscribe customer by using 'START' keyword. what I don't understand is that SMS count, So that number of SMS is just a frequency capping per month right?
    – Rushikesh Pandit
    Apr 15, 2019 at 12:59
  • Yes I believe so
    – Jackson Chen
    Apr 16, 2019 at 2:09

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.