Questions tagged [mobileconnect]
MobileConnect is a Marketing Cloud Mobile Studio Service to create, send, receive, and track SMS and MMS text messages.
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Warm up for a new long code in MobileConnet?
We've purchased a new long code for MobileConnect. We've been wondering if a warm up (sending messages in small quantities first and then gradually increasing the number) is necessary before using it ...
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15
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Connected App - Always Allow for "Allow" "Deny" pop up
For the Salesforce standard mobile app, we have the connected apps created in Salesforce.
Now whenever we login salesforce connected app , it asks for Allow or Deny permissions.
Is there any ways ...
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27
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Mobile connect templates
Which mobile connect template should I use if I am wanting to send outbound message responses depending on a word they text. For example, if they reply YES I want a certain message whereas if they ...
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Mobile Connect Filtered List Includes Opt-Outs?
I am creating a filtered list in Mobile Connect contact builder, and there doesn't seem to be a way to filter by opt-in status (I assume because it's pulling from all contacts) . With that in mind, ...
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41
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SQL Query Mobile Subscription
Is it possible to query first name, last name, keyword, and mobile number from _MobileSubscriptions?
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33
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Keyword Mobile Connect scenario
We have contacts receiving SMS messages through a journey and being opted into the keyword by filling out a form and entering the journey. Now, we are also giving contacts an option to opt in to (...
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46
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Mobile Connect Contacts to Salesforce
What is the best way to add or update contacts, who opt in through Mobile Connect, to Salesforce. Want to see if they have an existing contact or create a contact
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52
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Adding contacts from Salesforce to All Contact- Mobile Connect
I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
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32
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Outbound Media SMS in journey?
Looking to create an SMS with a gif in MobileConnect through 'Outbound Media.'
Send methods listed are: Schedule or API Trigger. There is a link about 'where is journey builder?' that states SMSs for ...
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42
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Found same SubscriberId in text response template after reply
We are sending SMS from sales cloud using API integration and trying to store replies in the sales cloud from the marketing cloud. so for that purpose, we have created Text response template with ...
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45
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Mobile Connect - Contact with multiple numbers which also shared
If i have 2 contacts that have multiple numbers, and one of the numbers is shared between them
Is it correct that if Contact-1 opted out '0001', then that number is also opted-out for Contact-2 and ...
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Internal server error - 500 in Postman API request while updating Salesforce Marketing cloud mobile contact subscription attribute
As I heard re-optin to mobile contact using import definition doesn't work.
I could see there are 2 options to re-optin:
QueueMO API request
Update Contact
I don't want to send sms while re-optin to ...
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1
answer
80
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MobileConnect for Multiple Short Codes
We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
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61
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How to block replies on sms sent with a short code ? Marketing Cloud mobile connect
We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send).
Is it possible to configure ...
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25
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ampcript, content block by id, mobile connect
I have ampscript in a code snippet content block. This does a lookup against a data extension to pull content.
I've tested the ampscript in an email and it works as expected.
If I hardcode the lookup ...
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23
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Capture SMS message in Journey Builder and send specific response back
I am very new to MobileConnect. I need to create a double opt-in to a keyword in MobileConnect and send a unique user-specific response back when the user confirms with a Y. I know I can upsert a DE ...
user128301
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28
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Mobile Connect Reporting - Hidden data vidws for device type / operating system
I am trying to understand what mobile devices our customers have (Smart Phone vs Non Smart phone) so wanted to know if there are any hidden data view fields that store this information around the ...
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44
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How to track mobile numbers who revert with START keyword to re-optin
can someone tell me how to track the 'Mobile-Optin' Keyword using dataview in marketing cloud? When a person receives the SMS, he will revert with 'STOP' to optout (which I'm able to track using ...
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77
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New "From Name" causes an undelivered SMS status in Journey Builder?
We have set up a new journey to do test sends from a Data Extension.
The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated.
We have ...
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86
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Using field from DE in SMS message
I have a question.
I have two options of SMS message creating
Use AMPscript like in email building
%%[
var @fname
set @fname = [First_Name__c]
%%]
%%=v(@fname)=%%
%%[
var @row, @rows, @fname
set @...
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where can i find the massageID and tokenID for api call?
Good afternoon
I'm starting the configuration for an API call that returns email and sms data received by the customer in the marketing cloud
checking documentations I found this call here:
https://...
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61
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Force update on a API-triggered Text Message from Mobile Connect
I have a heavily used SMS Template configured in Mobile Connect in which I sometimes have to modify the included Ampscript. While doing so today I discovered a new alert upon clicking the Save button ...
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92
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SFMC MobileConnect QueueMO : Pass & Get addtional parameters
I am using the below request for calling the /sms/v1/queueMO from external website.
Basic one - Working
{
"mobileNumbers": [
"1xxxxxxxxx"
],
"shortCode": "xxxxx"...
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101
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Are auto-responses from STOP keywords in MobileConnect charged to the business that owns the SFMC Account?
just like the SMS cost of MobileConnect, is the auto responses from STOP and Opt-In keywords also cost?
Thanks!
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41
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Single Subcriber Key for both EMails and SMS
Currently, we have email journeys that use the salesforce id as a subscriber key. Recently, we got mobile connect for SMS. The current Mobile application takes the consent (SMS and EMAIL) of the user ...
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53
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SMS not sent with LookupOrderedRows function
I used the LookupRows function in the SMS template, but when a new record with an existing ID inserts in the data extension, the SMS sent the old record info version and not the new ones.
I found the ...
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157
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Enforce Message Expiration - MobileConnect
What is the use of 'Enforce Message Expiration' when you configure a send blockout in Mobile Connect ?
On the Salesforce help, they don't really explain..
Thank you in advance !
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301
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Mobile Push App + Inbox
We have a requirement to send a Push ALert + message to a certain path in the mobile App.
I see 2 options : Mobile Push notification ( App URL) and Alert +Inbox message.
The alert+Inbox has a ...
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97
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Is it possible to send SMS to mobile numbers which are shorter than 10 digits?
We are triggering some SMS sends from Sales Cloud using Marketing Cloud transactional API. We got an error which complains that one contacts has "invalid subscriberKey".
I tried to add this ...
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1
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148
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Marketing Cloud SMS expiration time
I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
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255
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Loop SSJS script to retrieve Data from DE and update _MobileAddress for Mobile number Change
As I'm just getting started with SSJS scripting I need help for the below scenario.
I have a DE which consist of Contact_ID & Mobile_Number fields. I need to update _MobileAddress table for mobile ...
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144
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Retrieve Mobile List attribute using ampscript in Mobile Push Message
I'm trying to retrieve Mobile List attribute using ampscript in Mobile Push Message and trying to insert a row based on that information in Data Extension.
But when I try to send message, it gets ...
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92
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Salesforce Marketing Cloud Field Level Encryption for Mobile Number
We are planning to enable Field Level Encryption for our Marketing Cloud Instance.
Looking at the limitations of FLE from https://help.salesforce.com/s/articleView?id=sf....
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717
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How to create a data extension from a Mobile List?
We have created a filtered list in Contact Builder:
Contact Key not null AND
Email Address null AND
Mobile Number null AND
Device ID null AND
CUSTOMER_ID null
This lit identifies the subscribers that ...
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128
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How To Send sms in Multiple Languages [closed]
I wonder how countries like Canada or India and other countries send SMS to subscribers in multiple languages?
When using data extension for use we need 5 characters locales (ex., en_us, fr_ca).
So I ...
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99
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Trying to make API call to external server from SFMC
I'm trying to make API call to external system from a Cloud page, but when I publish I'm getting response Response:nullresultString. Is it something do with IP whitelisting or it's a code error. Below ...
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99
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What is the most accurate place to pull MobileConnect metrics?
I've been looking through Report Builder for MobileConnect reports, and I've also pulled the SMS DataViews. I'm also referencing the MobileConnect UI, and it seems none of the numbers are lining up ...
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How to sync the real time SMS data from Marketing cloud to Salesforce? [closed]
I know that Email's tracking data syncing from MC to Salesforce. Is there any way to sync the real time SMS data from Marketing cloud to Salesforce?
If yes, kindly provide the required steps with ...
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426
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MobileConnect: Query that will show OptInStatus for all contacts
I need to see the OptInStatus for all contacts in MobileConnect. I've tried querying off of the SMSSubscriptionLog data view, but I'm not very strong with SQL. Here is the query I've been using, but ...
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2
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550
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Messages sent from journey aren't being received and Email doesn't delivers to outlook
Hope you're having a good time.
Recently, I've been facing an issue with journeys. I created a journey taking a data extension as an entry source to test email and messages send via journey. Emails ...
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310
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Sending multiple SMSes to a subscriber who has more than one number?
I'm using an Automation, a Data Extension, a Outbound Message to send SMS to customers.
The data is using Salesforce Contact Id as Subscriber Key, and this data may have more than one record has the ...
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770
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Salesforce Marketing Cloud : How to ensure SMS are sent to only those Phone numbers which are present in the sendable Data Extension
I have a sendable DE, which has a Phone and a locale field. I want to send SMS to only the numbers that are present in the Data extension.
The last time I tried to send the SMS to the contacts present ...
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Passing attributes via SMS and capturing response to Data extension
I have an Outbound SMS message and a Text response message setup.
These work as planned based on the Next Keyword 'INFO'
When a customer replies with this keyword i want to save their information ...
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177
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SMS MobileConnect Bounce Reason Code
Is there a way to get the reason for an SMS bounce? I see that the "Undeliverable SMS" data view shows if a subscriber has bounced, but it doesn't show the reason for the bounce.
I'd ...
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407
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Shorten the cloudpage URL and write SMS tracking information to Data Extension
I have successfully created a cloudpage and used it to track which users click on the cloudpage URL for messages sent through SMS, but I think the generated link is too long, which will affect the ...
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95
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SMS Triggered Sends for Long Code Support with multiple countries sms triggered SMS
I have a long code that is provisioned for nultiple countries however the locale of the long code shows up in my account as GB. When I try sending to different countries i successfully get a token ID ...
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303
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Update data extension after clicking link in SMS
I'm trying to create a cloudpage and call it into SMS through ampscript - when the user clicks the SMS link through SMS, the contact's phone number will be added to the data extension (and some other ...
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287
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SMS Preview for MobileConnect
I created an Outbound SMS message using ampscript, and performing a bulk send from a sendable DE.
I am logging some of the sendable DE values (used in ampscript above) to the SMSSendLog.
Is there a ...
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419
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SMS Studio : Because of more than 160 characters LIMIT on SMS, I am getting the second message first and then the first message
When I am sending the SMS from SMS studio of marketing cloud the message is divided into 2 parts because of more than 160 characters LIMIT and I am getting the second message first and then the first ...
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How to use QueueMO REST API to update SMS subscription status?
I want to automatically update SMS subscription status through a Data Extension.
At first, I was going to use an import definition in Mobile Connect and then put in an automation. It went well for ...
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