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Questions tagged [mobileconnect]

MobileConnect is a Marketing Cloud Mobile Studio Service to create, send, receive, and track SMS and MMS text messages.

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Using outbound template for reserved keyword 'yes' and Y

Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect. I am aware that I can use the Mobile Opt-In template to do the above ...
Akshata's user avatar
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1 vote
0 answers
29 views

Mobile Connect Contacts from Canada not receiving texts

I have seen some cases recently where contacts from Canada are not receiving texts sent from SFMC. A contact who was opted in stops receiving texts. Tries to opt back in by sending signup keyword but ...
Dinesh S's user avatar
1 vote
1 answer
82 views

SMS Character Limit with AMPScript

We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
James Lunn's user avatar
-1 votes
1 answer
92 views

I have tried to trigger push notifications to my mobile number from sfmc mobile push

I tried to trigger notifications but the status seems to be sent but I did nt receive any push notifications. Even I didn't see any issue
SFMC Developer's user avatar
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35 views

Is there a way to return more response besides the "eventInstanceId" in the API after firing a trigger to a journey

Is there a way to return more response besides the "eventInstanceId" in the API after firing a trigger to a journey, Like I also want to get additional information in the In-app OR Mobile ...
Louie Sebastian's user avatar
4 votes
1 answer
125 views

Marketing Cloud : Text Response works for the first time while issuing error messages afterwards

From MobileConnect, I have initiated a SMS send and a text response for the same. Both are working fine. I am able to send a text response which gets handled by my AMPscript shown below. %%[ var @...
Endless's user avatar
  • 95
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0 answers
48 views

Email address captured through Mobile Connect is missing '@' sign , has anyone encountered this issue?

Send a text to capture the emailaddress and wrote the user response received into DE (smsprofilecapture) and found something like user12345gmail.com instead of [email protected]. Any ideas why this ...
vamsee kosuru's user avatar
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0 answers
118 views

InsertData ampscript function not working on SMS and cloud Pages

I am trying to use InsertData amp-script function in an SMS. But its not working. My ultimate objective is to update customer data into master data extension when someone subscribes to 'START' ...
Abhra Chowdhury's user avatar
1 vote
1 answer
119 views

Logging API errors in DE - MobileConnect SMS

I'm using Short.io to shorten personalized URLs in MobileConnect. I have the API working without issue, but I am running into roadblocks while trying to figure out how to log an error to a DE if the ...
Alex Gladding's user avatar
1 vote
1 answer
149 views

Sending Push Notifications Within Journeys Triggered By An API Event Without DeviceID

I have the following Use Case: Journey is triggered from an API Event, It has PUSH Notification messages present. This Event does not have the Device ID which is used to send Push Notification to the ...
aryashah2k's user avatar
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0 answers
74 views

Capture SMS Response in a Data Extension without sending a Next Message

I want to use Journey Builder to send an SMS. If someone responds to the SMS, I want to capture their response in a data extension and have that trigger a task in SalesCloud. Additionally, I do NOT ...
Eric Wooster's user avatar
1 vote
1 answer
73 views

MobileConnect Blockout Window setting is not honored, for Journeys with Entry Source as API

We are re-working on our campaign due to the recent regulations set by the Malaysian government. According to the new rules, sending SMS messages between 11 PM and 8 AM is prohibited. Currently, our ...
parleggirl's user avatar
-1 votes
1 answer
65 views

Setting multiple First name in SFMC mobile connect

I tried to create multiple from name in mobile connect for a single Business Unit. But I can create only one in a bu. Do we have any other options to create multiple from name in a bu.
SFMC Developer's user avatar
0 votes
1 answer
66 views

SMS activity within a Journey

I have a Journey that uses a filtered Data Extension as the source from the Master DE. The Journey includes three emails, and I want the first email to be sent at the same time as an SMS message. I'm ...
Duicug's user avatar
  • 469
0 votes
1 answer
97 views

Can SFMC send a triggered message when the NextKeyword times out?

In mobile studio, you can configure a NextMessage and set the timeframe. This means that the user has X amount of minutes to reply back before their reply will no longer carry the keyword to trigger ...
en-rep's user avatar
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0 answers
104 views

FromName System String in MobileConnect?

We have a use case where we would like to retrieve the From Name via AMPscript code executed within a MobileConnect SMS message. We were looking here for a system string to no avail. Thanks for the ...
Barak's user avatar
  • 133
1 vote
1 answer
289 views

MobileConnect message is not logging the send in SMSSendlog

I have created a SMSSendlog as per this knowledge article https://help.salesforce.com/s/articleView?id=000387998&type=1 The objective is to be able to join the SMSSendlog with _smsMessageTracking ...
Sam's user avatar
  • 33
0 votes
1 answer
109 views

Warm up for a new long code in MobileConnet?

We've purchased a new long code for MobileConnect. We've been wondering if a warm up (sending messages in small quantities first and then gradually increasing the number) is necessary before using it ...
Barak's user avatar
  • 133
0 votes
1 answer
252 views

Mobile Connect Filtered List Includes Opt-Outs?

I am creating a filtered list in Mobile Connect contact builder, and there doesn't seem to be a way to filter by opt-in status (I assume because it's pulling from all contacts) . With that in mind, ...
Dan M's user avatar
  • 1
0 votes
1 answer
127 views

SQL Query Mobile Subscription

Is it possible to query first name, last name, keyword, and mobile number from _MobileSubscriptions?
Avril's user avatar
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1 vote
0 answers
74 views

Keyword Mobile Connect scenario

We have contacts receiving SMS messages through a journey and being opted into the keyword by filling out a form and entering the journey. Now, we are also giving contacts an option to opt in to (...
Avril's user avatar
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0 answers
65 views

Mobile Connect Contacts to Salesforce

What is the best way to add or update contacts, who opt in through Mobile Connect, to Salesforce. Want to see if they have an existing contact or create a contact
Avril's user avatar
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0 votes
1 answer
204 views

Adding contacts from Salesforce to All Contact- Mobile Connect

I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
Avril's user avatar
  • 1
0 votes
0 answers
50 views

Found same SubscriberId in text response template after reply

We are sending SMS from sales cloud using API integration and trying to store replies in the sales cloud from the marketing cloud. so for that purpose, we have created Text response template with ...
Akash's user avatar
  • 1
0 votes
1 answer
388 views

Mobile Connect - Contact with multiple numbers which also shared

If i have 2 contacts that have multiple numbers, and one of the numbers is shared between them Is it correct that if Contact-1 opted out '0001', then that number is also opted-out for Contact-2 and ...
SyonneGeilnoire's user avatar
0 votes
1 answer
5k views

Internal server error - 500 in Postman API request while updating Salesforce Marketing cloud mobile contact subscription attribute

As I heard re-optin to mobile contact using import definition doesn't work. I could see there are 2 options to re-optin: QueueMO API request Update Contact I don't want to send sms while re-optin to ...
Basavaraj Arakeri's user avatar
0 votes
2 answers
376 views

MobileConnect for Multiple Short Codes

We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
user53503's user avatar
-1 votes
1 answer
153 views

How to block replies on sms sent with a short code ? Marketing Cloud mobile connect

We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send). Is it possible to configure ...
Lise's user avatar
  • 3
0 votes
1 answer
98 views

Mobile Connect Reporting - Hidden data vidws for device type / operating system

I am trying to understand what mobile devices our customers have (Smart Phone vs Non Smart phone) so wanted to know if there are any hidden data view fields that store this information around the ...
Jonnydolittle's user avatar
0 votes
1 answer
89 views

How to track mobile numbers who revert with START keyword to re-optin

can someone tell me how to track the 'Mobile-Optin' Keyword using dataview in marketing cloud? When a person receives the SMS, he will revert with 'STOP' to optout (which I'm able to track using ...
shobhana bhat's user avatar
0 votes
1 answer
237 views

New "From Name" causes an undelivered SMS status in Journey Builder?

We have set up a new journey to do test sends from a Data Extension. The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated. We have ...
Duc Le's user avatar
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1 vote
1 answer
139 views

Using field from DE in SMS message

I have a question. I have two options of SMS message creating Use AMPscript like in email building %%[ var @fname set @fname = [First_Name__c] %%] %%=v(@fname)=%% %%[ var @row, @rows, @fname set @...
Bob Greed's user avatar
0 votes
1 answer
144 views

where can i find the massageID and tokenID for api call?

Good afternoon I'm starting the configuration for an API call that returns email and sms data received by the customer in the marketing cloud checking documentations I found this call here: https://...
petrick.hymans's user avatar
2 votes
0 answers
73 views

Force update on a API-triggered Text Message from Mobile Connect

I have a heavily used SMS Template configured in Mobile Connect in which I sometimes have to modify the included Ampscript. While doing so today I discovered a new alert upon clicking the Save button ...
Rafał Wolsztyniak's user avatar
0 votes
0 answers
232 views

SFMC MobileConnect QueueMO : Pass & Get addtional parameters

I am using the below request for calling the /sms/v1/queueMO from external website. Basic one - Working { "mobileNumbers": [ "1xxxxxxxxx" ], "shortCode": "xxxxx"...
Milton Muthuraj Thangapandi's user avatar
0 votes
1 answer
182 views

Are auto-responses from STOP keywords in MobileConnect charged to the business that owns the SFMC Account?

just like the SMS cost of MobileConnect, is the auto responses from STOP and Opt-In keywords also cost? Thanks!
kimc's user avatar
  • 11
0 votes
1 answer
83 views

SMS not sent with LookupOrderedRows function

I used the LookupRows function in the SMS template, but when a new record with an existing ID inserts in the data extension, the SMS sent the old record info version and not the new ones. I found the ...
Slavik Kharkovskiy's user avatar
0 votes
1 answer
301 views

Enforce Message Expiration - MobileConnect

What is the use of 'Enforce Message Expiration' when you configure a send blockout in Mobile Connect ? On the Salesforce help, they don't really explain.. Thank you in advance !
Delphine Loyen's user avatar
1 vote
1 answer
693 views

Mobile Push App + Inbox

We have a requirement to send a Push ALert + message to a certain path in the mobile App. I see 2 options : Mobile Push notification ( App URL) and Alert +Inbox message. The alert+Inbox has a ...
Rohan's user avatar
  • 55
2 votes
0 answers
158 views

Is it possible to send SMS to mobile numbers which are shorter than 10 digits?

We are triggering some SMS sends from Sales Cloud using Marketing Cloud transactional API. We got an error which complains that one contacts has "invalid subscriberKey". I tried to add this ...
Milla Hallanoro's user avatar
1 vote
1 answer
405 views

Marketing Cloud SMS expiration time

I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
Slavik Kharkovskiy's user avatar
0 votes
1 answer
492 views

Loop SSJS script to retrieve Data from DE and update _MobileAddress for Mobile number Change

As I'm just getting started with SSJS scripting I need help for the below scenario. I have a DE which consist of Contact_ID & Mobile_Number fields. I need to update _MobileAddress table for mobile ...
Ramya's user avatar
  • 31
0 votes
1 answer
415 views

Retrieve Mobile List attribute using ampscript in Mobile Push Message

I'm trying to retrieve Mobile List attribute using ampscript in Mobile Push Message and trying to insert a row based on that information in Data Extension. But when I try to send message, it gets ...
darkCloud's user avatar
-1 votes
1 answer
157 views

Salesforce Marketing Cloud Field Level Encryption for Mobile Number

We are planning to enable Field Level Encryption for our Marketing Cloud Instance. Looking at the limitations of FLE from https://help.salesforce.com/s/articleView?id=sf....
Kalyani's user avatar
0 votes
1 answer
1k views

How to create a data extension from a Mobile List?

We have created a filtered list in Contact Builder: Contact Key not null AND Email Address null AND Mobile Number null AND Device ID null AND CUSTOMER_ID null This lit identifies the subscribers that ...
Oicat74's user avatar
1 vote
0 answers
200 views

How To Send sms in Multiple Languages [closed]

I wonder how countries like Canada or India and other countries send SMS to subscribers in multiple languages? When using data extension for use we need 5 characters locales (ex., en_us, fr_ca). So I ...
user18219671's user avatar
2 votes
0 answers
267 views

Trying to make API call to external server from SFMC

I'm trying to make API call to external system from a Cloud page, but when I publish I'm getting response Response:nullresultString. Is it something do with IP whitelisting or it's a code error. Below ...
Ramya's user avatar
  • 31
0 votes
1 answer
172 views

What is the most accurate place to pull MobileConnect metrics?

I've been looking through Report Builder for MobileConnect reports, and I've also pulled the SMS DataViews. I'm also referencing the MobileConnect UI, and it seems none of the numbers are lining up ...
Julie Nguyen's user avatar
1 vote
1 answer
951 views

How to sync the real time SMS data from Marketing cloud to Salesforce? [closed]

I know that Email's tracking data syncing from MC to Salesforce. Is there any way to sync the real time SMS data from Marketing cloud to Salesforce? If yes, kindly provide the required steps with ...
Venkat's user avatar
  • 11
0 votes
1 answer
795 views

MobileConnect: Query that will show OptInStatus for all contacts

I need to see the OptInStatus for all contacts in MobileConnect. I've tried querying off of the SMSSubscriptionLog data view, but I'm not very strong with SQL. Here is the query I've been using, but ...
Courtney Groth's user avatar

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