Questions tagged [mobileconnect]

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23 views

Exclusion List field in Mobile Connect

I have a customer's requirement to get the value of Exclusion List field in MobileConnect send, to do an automatic extraction of control group. Does anyone know if it's possible? I've been talking ...
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16 views

Mobile connect: ability to report sms bitly link

Is there a possibility to export or generate a report for bitly link sent through SMS with mobile connect? Thanks in advance
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34 views

Opt out from custom keyword with From Name [closed]

As far as I'm concerned, I know that using From Name does not allow you to response SMS. For doing that, you need to use the short code. But, is there a sneaky way to achieve this? Plus, imagine I ...
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1answer
27 views

How to unsubscribe / Opt out MobileConnect using SSJS?

So far I found only APIs, is there a more simple code oriented way for that? Like there is to Emails with: var subObj = Subscriber.init(subkey); var status = subObj.Unsubscribe();
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1answer
21 views

What's the best way to update Salesorce CRM upon SMS unsubscribe in Marketing Cloud?

We track SMS Opt-ins/outs in Salesforce. So, when someone texts STOP to Marketing Cloud - we need to update the CRM. What's the best way to go about it? Thinking maybe of adding AmpScript somewhere ...
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1answer
30 views

Concatenate Long SMSes sent through Transactional API

During Covid our users have been sending really long text messages via transactional SMSes regarding rules and regulations with 2k+, 3k+,4k+ characters.Is there a hard limit to what we can send? ....
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2answers
40 views

Mobile opt in bulk

We have recently been given our Short service code and I want to use SMS as a channel to our 110k subscribers. I have checked with legal who are ok for them to opted in to enable SMS sending but I do ...
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12 views

Mobile Connect - Conditional Media Response

I've a use case where I have to show different media in media response SMS. If the user responds with 1 they will see a specific movie file if they respond with 2 they will see a different movie file. ...
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24 views

SMS Send through Journey Builder - Help with the Contact Model

For using the contact data in Journey Builder while sending SMS do we need to use the MobileConnect attribute group? Can I have my own data extensions and a separate attribute group bypassing the ...
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1answer
25 views

Using 1 KEYWORD in SFMC to loop questions

I am trying to create my own "Info Capture" process in Mobile Connect. Everything works, except for when I try to put in a termination of the conversation (reached the end). IF @end THEN ...
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49 views

Shortening URL with AMPscript (Bit.ly)

Hi i am trying to send values to the cloud page . my code is this: %%[ Set @caseId= [CaseID] set @lastremdate=[Last Reminder Date] Set @Subscriber_ID= [Subscriber_ID] Set @link = URLEncode(...
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2answers
118 views

How to associate a SMS opt-in with an existing Contact

Classic dilemma, but haven't found any clear best practice. We have Email campaigns to encourage subscribers to Opt-in to SMS. Something along - Text "JOIN" to XXXXX. When someone texts JOIN,...
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1answer
41 views

How to Automate a Daily SMS Message Detail Report [closed]

How do I automate a daily SMS Message Detail report from Reporting? I want to add logic to a query in order to generate the report daily, export it to the FTP, and then Import it back into a data ...
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1answer
30 views

How to Exclude those who opened an Email from a Mobile Connect Send?

We routinely send email promos and have to follow up with an SMS to those who have not opened the email. I know this can be done in Journey Builder with an engagement split but we can't predict which ...
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26 views

Journey Builder-SMS Send Activity- Personalization string not working

I have created an SMS message using content builder for using it in SMS send activity in journey builder, there is a personalization %%first Name%% in the beginning, what I encountered is that it is ...
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1answer
20 views

Send SMS via Journey builder- unable to render the header and footer in the message

I am sending an SMS message via the journey builder, so as per the docs I have created the SMS message under content builder and then using it with journey send sms activity. Hereunder configuration ...
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23 views

MobilePush contacts added to Marketing Cloud after the app was disconnected

We have disconnected the mobile app that was connected to Marketing Cloud. The next step we performed was erasing contacts. Contacts were deleted but some how continue being added even if the app is ...
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1answer
39 views

Trying to use AMPScript within the JOIN/STOP message, results in the message “There was an error processing your message”

EDIT: I moved all of this code into a CloudPage accepting _MobileNumber as a query string parameter, and replaced the Mobile Connect AMPScript with an HTTPGet call to the CloudPage. Same issue. END ...
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1answer
25 views

Access _MobileSubscription in child BU

We have an SMS shortcode that is provisioned in the Parent BU and in the Child BU. Unfortunately, the unknown/default message is only configurable in the Parent BU. %% SET @status = Lookup('...
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30 views

Marketing cloud SMS sends for non-supported coutries

my current understanding is that salesforce marketing cloud supports only 168 countries for SMS sending - out of 195 countries. How are you guys managing SMS sends for the rest of the countries?
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52 views

ERROR: Client, ShortCode, Keyword combination is invalid. - using QueueMO with REST API

EDIT: It appears that when the messageText is changed to a specific keyword on the account, it works. But what if I want to send a text with varying message content? I'm trying to make a QueueMO REST ...
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0answers
25 views

Does it cost the subscriber additional money send/respond to short code numbers

I have a shortcode setup on my Marketing Cloud instance, I would like to know whether recipients of my SMS messages incur additional costs to respond back to those messages?
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60 views

Reformat Mobile Number to the required Mobile Connect format?

Mobile Studio has exact mobile number format requirements: Example: 61431123456 No proceeding + symbol Country code, i.e. for Australia: 61 Mobile number with no spaces No proceeding 0 on the mobile ...
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1answer
72 views

Configure Blackout window for SMSs sent via Transactional API [closed]

As a requirement, We need to hold the SMSes from being sent through Transactional API for a specific period of time during the night(say 10 PM- 5 AM) and reprocess those messages after the specified ...
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0answers
36 views

How can I export all contact with status opt-out on mobile connect?

I want to export all opt-out contact from mobile connect. How can I do that? I need to export everyone who has unsubscribe from SMS. I have a lot of keywords in my account.
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1answer
117 views

How to remove a specific contact from the mobile connect held list and resend an SMS?

Is there a way to choose a specific contact number that has entered the Mobileconnect held list, so we can resend him an SMS? I only found this one: Disable Bounce Logic and Clear Held Numbers in ...
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0answers
41 views

How does _MobileSubscription works?

Our data in Audience Builder or our Contactable data are from _MobileSubscription for Mobile Subscribers. There is a list of records that I wanted to push to AB or become contactable but because they ...
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27 views

HTML Tag Displayed in the SMS message SF marketing cloud

I have a problem with the Concat function in marketing cloud SMS and the result. The message is concatened but i have as a result a HTML Tag at the beginig of the message . The message is : %%[ var @...
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0answers
144 views

Mobile Connect Subscribe, Unsubscribe and Resubscribe

We are planning to create a subscription center in Marketing Cloud using cloud pages where in contacts can subscribe on our Email/SMS subscription. I already have a working solution for controlling ...
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1answer
18 views

Is there any way to identify filter in creating new Filter Activity?

I have this situation when I saved a filter to list in either Mobile Studio or Contact Builder with the name of a list (pic.1 above). When I try to create a Filter Activity in Automation Studio for ...
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1answer
125 views

SMS opt-out using mobile connect import activity

We are using a mobileconnect data import activity in automation studio in order to opt-out contacts orignited from another external marketing platform. We have noticed that after importing those ...
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1answer
170 views

Marketing Cloud System Personalization Strings for SMS

Are there any AMPSscript personalization strings to identify an individual send available in Marketing Cloud's MobileConnect SMS sends? What I'm looking for is something along with the following ...
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1answer
54 views

Unsubscribe to single Keyword in Marketing cloud

Scenario- We would like to create a Custom keyword (Lets Call - MCOUT) in Mobile-connect to "Opt-in" the subscribers, but if the subscriber wants "Opt-Out" of only "MCOUT"...
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1answer
113 views

Mobile Connect Import

I am trying to subscribe back the contacts in Mobile Connect who have status as 'Not Opted in' through a csv file. However, the import says 'Invalid Context Status'. Does this mean that we cannot ...
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133 views

How to manage SMS/Email opt-in/opt-out/re-opt-in in mobile app?

We have a mobile app to manage User Preferences, in which the user can choose to opt-in/opt-out from communications based on channel right within the App, the page looks something like this: (...
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69 views

Unable to send SMS from Journey Builder using mobile number from contact data

I am trying to send an SMS from Journey Builder using contact data for mobile number as opposed to an entry source attribute. The SMS does send but only to contacts who are already in the ...
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1answer
48 views

How to return Mobile Connect phone priority using API?

We have an automated process of importing updated (changed) phone numbers. We add them through the import process and assign priority "1". We want to ensure that import is successful through ...
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38 views

Can't download data from _MobileSubscription table using FuelSDK and python

I've set up FuelSdk on my airflow machine and I want to download some data from the _MobileSubscription table. but when I have a column starting with underscrore I'm getting this message Failed to get ...
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0answers
21 views

validation of queueMO call with v1/queueMO/deliveries/tokenId returns empty response. What could be the reason?

While trying to retrieve the status of the request to queueMO I seemingly successfully reach the endpoint but in return I receive the empty response. What could be the reason for that? Endpoint I use (...
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1answer
77 views

Could AMPScript's RetrieveSalesforceObjects function used in SMS lead to performance issues with large sends?

We intend to use AMPScript's RetrieveSalesforceObjects to return Campaign Member ID from Service Cloud. SMS is sent within the journey and we expect some large numbers of contacts to enter this ...
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1answer
30 views

Pass custom values in MobileConnect API request

Is it possible to pass a custom value in a messageContact API request so that it's recorded with the send in the system generated SMS Send Log, assuming the send log has the custom field as part of ...
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1answer
28 views

Cannot reply to outbound messages MobileConnect SFMC

We have an account where the Mobile Connect was set up long time ago and haven't been used for some time. We recently realised that we can't reply to any SMS sent by the AU shortcode. Is there ...
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1answer
30 views

Excluding a DE from Contact Deletion

I have a question about Contact Deletion: How could I proceed if I want to exclude from Contact Deletion of All Contacts, a DE that is populated daily with the contacts injected in JB through ...
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1answer
156 views

Shorten the URL dynamically for different API calls

In MobileConnect, is there a way to dynamically shorten bitly URLs? For eg., if the SMS API call has 'url' as https://long.url.net/wiki/spaces/longer/data/665092146?u=u1 for user 1 and https://long....
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0answers
26 views

Get SMS template name using ampscript

Is it possible to get the mobile connect SMS template name using ampscript? I cannot seem to find any article that has this use case though I found something for email using the Email data strings. I ...
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1answer
119 views

Marketing Cloud inbound SMS

Please help, I wanted to retrieve all of the inbound SMS in our Marketing Cloud. Kindly let me know how what are the best ways to do this (ampscript/report, etc).
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0answers
35 views

Error while importing contact in mobile connect

When I try to import below csv file via Import Contacts of MobileConnect, I get this error in UI. An error occurred attempting to save your new list build. Contact Global Support for additional ...
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0answers
93 views

Subscriber Preview for SMS

When creating an SMS, it seems that we can preview the SMS and the personalization by choosing a Data Extension and using personalization string from the data extension (%%DE_Field%%). However, it ...
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1answer
115 views

MobileConnect queueMO API not re-opting in a “Not Opted In” / Opted Out contact

I'm trying to resubscribe an opted-out contact. This is the API code I'm executing through PostMan and the response is result:OK { "subscribers":[ { "mobilenumber": "...
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2answers
175 views

Opt-in SMS keyword with AMPScript + Sales Cloud

Actually what I would like to implement is that whenever a subscriber replies JOIN to the short/long code he/she will be opted-in to all of the keywords under that code. is that possible? What would ...

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