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Questions tagged [mobileconnect]

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1answer
18 views

STOP keyword + contact Delete request

I have a question regarding the behaviour of STOP keyword with a contact Delete request in a Shared code environment : Use case 1 : Contact delete after STOP is sent by the Contact A Contact CK1 is ...
1
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1answer
44 views

Track MobileConnect SMS sends results in Salesforce

Our client has MobileConnect and wants to be able to track SMS sends into Saleforce on a PersonAccount. Is there a way to track individual SMS send results into Salesforce ? Actually, in my research ...
7
votes
2answers
101 views

Connect the SMS Send Log to the SMSMessageTracking Data View

The SMSJobID in the send log is a GUID, not the normal numerical identifier like the SendJobID that is inside SMSMessageTracking DV. SMS Send Log: SMS Message Tracking: I have tried looking to ...
1
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1answer
29 views

MobileConnect Short Code & Long Code options

Is there a way to use an existing Short Code or Long Code number to send SMS messages in MobileConnect? Also, are you limited to using prebuilt Templates when sending text messages? Is there a way ...
1
vote
1answer
28 views

Merging 2 fields in a data extension

Customer has a data extension named SMS_Sends_DE, this data extension stores SMSTracking Information. If the SMS message is greater that 160 characters, there will be 2 records in the data extension. ...
2
votes
1answer
49 views

Contact Data , Mobile Connect and Journey Builder

I have this scenario: | Keyword status DE | | Mobile (PK) | Status | | 34655555555 | active | | Entry Journey DE ...
0
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1answer
35 views

Mobile Opt-Ins and Sales Cloud MC Connect

Scenario: Fresh Sales Cloud with all records/objects imported and coming into Marketing Cloud via MC Connect. I want to create a Salesforce Data journey that will opt in subscribers to our join ...
0
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0answers
16 views

Using outbound template for reserved keyword 'yes'

Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect. I am aware that i can use the Mobile Opt-In template to do the above ...
1
vote
1answer
40 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
1
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0answers
21 views

Text to Join Mobile Connect Marketing Cloud

I'm currently implementing MobileConnect and we came across a duplicate contact issue. When the user text JOIN to our shortcode it creates a contact on the mobile subscriber table. Since we need to ...
1
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0answers
22 views

Storing a Full Name in a custom Data Extension from an Info Capture response

We are trying to store a full name response from an Info Capture message into a custom data extension via AMPScript. We decided to use this approach instead of adding a new attribute to the ...
0
votes
2answers
63 views

Sending SMS after subscribing through Landing Page

I am trying to build a functionality where I want to send SMS immediately when a contact fills in the details in cloud page form. This cloud page saves those records in a Data Extension. I am not sure ...
4
votes
2answers
129 views

Deleting a Mobile Connect instance of a contact only (without deleting the entire contact)

The current deletion framework that was added last year does deletes entire contacts. A contact deleted this way is deleted from: All Contacts All Subscribers Mobile Connect I have a problem where ...
0
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2answers
49 views

Marketing Cloud Mobile Connect - Custom Reply Number

Is it possible to configure custom reply number in an SMS message? So despite the fact that users receive a message from one number, is it possible that their reply is sent to another real number (...
0
votes
1answer
44 views

When does Mobile Opt Out field in Salesforce get updated with MobileConnect?

I have used global STOP keyword in my MC instance to opt out Contact from all keywords, as this is connected to Salesforce CRM using the MC Connector I assumed this would also check the "Mobile Opt ...
1
vote
0answers
27 views

What is the best way to auto subscribe new Salesforce Contacts in MobileConnect?

I want to automatically subscribe new Contacts in Service Cloud in Mobile Connect to a particular keyword. How can I do this? I could potentially query all contacts and do mobileconnect import, but ...
1
vote
0answers
36 views

Is there a reason why MMS isn't supported in journey builder? [closed]

Just hoping for some insight on why MMS isn't supported in a journey. The functionality to add images would be helpful in our journeys, but seems like we cannot add them in its current state. Is there ...
0
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0answers
35 views

Sending SMS to data extensions

We work on a new SFMC org and we would like to send SMS directly to a Data Extension as it is now possible. However, should we import first the mobile number (with the Locale and the ContactKey) in ...
0
votes
0answers
9 views

Custom error messages in MobileStudio not functioning

Trying to utilize custom error messages when an unrecognized response is given to a keyword. Currently have the messages filled with the responses, however, upon testing, their is no response. Is ...
1
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0answers
29 views

SFMC MobileConnect API flexibility

Conceptually speaking, is the MobileConnect API flexible enough to build a component in Sales/Service Cloud to trigger an SMS in MobileConnect then provide a feedback loop or responses back into Sales/...
0
votes
1answer
26 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
2
votes
1answer
86 views

Marketing Cloud SMS to Service Cloud Case

In the Mobile Connect documentation is a use case described, to raise a Service Cloud case, if the answer to an sms does not match a keyword: https://help.salesforce.com/articleView?id=...
0
votes
1answer
39 views

Ampscript not Saving in SMS Configuration

I am trying to save a message which will be guided by ampscript for a single opt-in message. Am I doing something wrong? %%[ SET @Row = LookupOrderedRows("SMSData_FromWeb_ToMC_Test",1,"DateTime Desc",...
1
vote
1answer
57 views

Amp Script for updating a DE from mobile connect

I am trying to set up a text through mobile connect where when the customer replies to text with a keyword it gets loaded against a DE in Marketing Cloud. In the text response template, I have the ...
0
votes
1answer
23 views

MobileConnect export short/long code list

Is there a way to get the short/long/alpha code list from the MobileConnect on MarketingCloud? I see the list is there but need to go into each code to get more details... Is there a way to get the ...
0
votes
1answer
81 views

Is there any way to track link clicks for the links sent through SMS in Marketing Cloud?

We want to send product links to contacts through SMS. Once they click on the link we want them to follow a different path in journey. I am not able to add engagement split after SMS message in ...
1
vote
1answer
53 views

Storing the replies to an SMS

Is there a way to store the replies of the SMS are sent from MobileConnect? For example, I send an SMS offering a new product, and someone answer 'Hello, I would like to get more information'. It is ...
3
votes
0answers
235 views

MobileConnect reporting for Journey Builder sends broken after the June release

The challenge How to get campaign names (and possibly SMS names) to be displayed in the SMS Message Detail Report for SMS messages created in Content Builder sent out of Journey Builder? The Impact ...
1
vote
1answer
68 views

Send SMS to updated mobile number via Journey

I'm working on a use case, in which a contact enters a journey. The purpose of Journey is only to send sms. 1st SMS sent as contact enters the journey. After 3 days, contact changes his mobile ...
1
vote
1answer
45 views

Do not send SMS at night

Is it possible to not send SMS from 9 PM to 9 AM, and send out those messages the next morning. The SMS is being sent out via Journey. Thanks.
2
votes
1answer
102 views

AMPScript SMS InsertDE() function not working in SMS

It seems InsertDE() function is not working when triggered via SMS send (the code resides in the message body). I have tested the same function with a dummy cloud page and it was working good. Has ...
1
vote
1answer
64 views

Is Evaluation SMS possible in Journey Builder?

I have the following case. I created a journey and I need to send an SMS as an exit requesting the evaluation of the customer in his experience in the store. For example: Hello customer, evaluate our ...
0
votes
1answer
88 views

SQL MobileConnect Demographics Table

I have added custom attribute X to the MobileConnect Demographics table in Contact Builder. In Contact Builder, I have linked Table Y to the MobileConnect Demograpics table on attribute X. I'd like ...
0
votes
1answer
97 views

Redirect link in SMS messages

Is it possible to add the URL link to a specific word in an SMS? For example: Please visit our website for more information.
0
votes
1answer
54 views

SMS Personalization

In Contact Builder, I have table xxx joined to the MobileConnect Demographics table. When I send an SMS, I can include %%fieldname%% in the text and have the corresponding value correctly populate in ...
2
votes
2answers
86 views

Submitting a Short Code Application in US

I'm not familiar with the process for enabling MobileConnect short codes in the US (as the process for MobileConnect enablement differs by country and I'm based in Australia). One of my US clients ...
1
vote
0answers
28 views

Contact Context in Mobile Connect with Phone Numbers

Say a contact can exist more than once in a DE with different sub key, but same phone number. An sms is sent to one of them as an Outbound SMS (MT). This SMS is linked to a "Next Keyword". In that ...
1
vote
0answers
91 views

Keyword association to contact number

I need help with Marketing Cloud MobileConnect. Is it possible to link a keyword and a ShortCode to a contact number per REST API? I found the example below in the documentation, but it does not work....
1
vote
1answer
28 views

Records not being imported properly into SMS All Contacts

I've created a DE that's populated via entries on a Smart Capture form a user completes via a link in an email. The form captures the user's submission for 'MobileNumber', passes the 'ContactKey' as a ...
2
votes
2answers
129 views

Synchronize MobleConnect Opt-in/Opt-out with Sales Cloud or Service Cloud

What is the best practice way of synchronizing Mobile Connect subscriber status with Sales/Service Cloud? If mobile opt-in/out status is held at Sales Cloud, you can: Query the Synchronized Data ...
0
votes
1answer
30 views

Get SMS Subscriber Count By Area Code

I want the mobile connect SMS subscriber count by area code to visualize them on a map. I've checked the Data View: SubscriberSMS to find is there any field like a "Locale" which will help me to ...
1
vote
2answers
80 views

Is there a LogUnsubEvent/Log an UnsubEvent equivalent for MobileConnect?

I'm looking for a MobileConnect version of LogUnsubEvent where you can unsubscribe a contact at the All Subscriber level -- or in MobileConnect terms: All Contacts. My current options I see are: ...
1
vote
1answer
66 views

Why does using ContactKey in MobileStudio SMS messages return nothing

My SMS message contains the following message: Your ContactKey is %%ContactKey%% When I trigger the message (via Text-Response) I get back the following message: Your ContactKey is I know there ...
1
vote
1answer
60 views

Journey Builder queue SMS Messages after Blackout period

Is there any way to queue SMS messages in Journey Builder after the blackout period has ended? The only way I can think of is to run a SQL query to flip a boolean flag before the blackout time and ...
1
vote
1answer
76 views

Using cloudpages in SMS messages

I would like to know if it is possible to, once I add the link of a cloudpage in an SMS message, retrieve the info of the customer like to store it in a Data Extension: SubscriberKey ...
0
votes
1answer
82 views

Why are Mobile Connect Subscriptions not identified by Contact Key?

I have both MC and Sales Cloud (SC) connected in my implementation, in my testing I have purposely created two Contacts in SC with the same mobile number. In Contact Builder they appear as two ...
1
vote
1answer
62 views

SMS is not sending

I have ampscript to be used for mobile connect triggered in Journey Builder The SMS does not send but when I replace with just plain text, it does. Is there any errors with my code? Test SMS via ...
0
votes
1answer
312 views

Send SMS using API Trigger send type in mobile connect

I am using SFMC Rest API to send SMS. I have used API Trigger send type in mobile connect with outbound message template. I am using postman. Prob : Below is the URL which i am using in the postman ...
2
votes
1answer
193 views

Mobile Connect Auto Reply on STOP Keyword

I am trying to get our Mobile Connect account to send a response message back to a user who replies to an SMS with the STOP keyword. Currently when I reply STOP to a message I can see that my status ...
0
votes
1answer
55 views

Import definition for mobile connect

I have created a data extension containing phone number, ID and locale of all the contacts. I then created an import definition and mentioned this data extension as source. Till here it's fine, ...