Questions tagged [mobileconnect]
MobileConnect is a Marketing Cloud Mobile Studio Service to create, send, receive, and track SMS and MMS text messages.
419
questions
4
votes
1
answer
66
views
Marketing Cloud : Text Response works for the first time while issuing error messages afterwards
From MobileConnect, I have initiated a SMS send and a text response for the same.
Both are working fine.
I am able to send a text response which gets handled by my AMPscript shown below.
%%[
var @...
- 65
0
votes
0
answers
43
views
Email address captured through Mobile Connect is missing '@' sign , has anyone encountered this issue?
Send a text to capture the emailaddress and wrote the user response received into DE (smsprofilecapture) and found something like user12345gmail.com instead of [email protected]. Any ideas why this ...
-2
votes
0
answers
50
views
Using a custom preference page instead of SMS keywords
I have a client who will be using a custom preference centre which is linked to their CRM and various data extensions in Marketing Cloud. I'm wondering if it will be possible to use this custom ...
0
votes
0
answers
41
views
InsertData ampscript function not working on SMS and cloud Pages
I am trying to use InsertData amp-script function in an SMS. But its not working. My ultimate objective is to update customer data into master data extension when someone subscribes to 'START' ...
1
vote
1
answer
106
views
Logging API errors in DE - MobileConnect SMS
I'm using Short.io to shorten personalized URLs in MobileConnect. I have the API working without issue, but I am running into roadblocks while trying to figure out how to log an error to a DE if the ...
0
votes
1
answer
51
views
Sending Push Notifications Within Journeys Triggered By An API Event Without DeviceID
I have the following Use Case:
Journey is triggered from an API Event, It has PUSH Notification messages present.
This Event does not have the Device ID which is used to send Push Notification to the ...
- 105
0
votes
0
answers
48
views
Capture SMS Response in a Data Extension without sending a Next Message
I want to use Journey Builder to send an SMS. If someone responds to the SMS, I want to capture their response in a data extension and have that trigger a task in SalesCloud. Additionally, I do NOT ...
0
votes
0
answers
31
views
MobileConnect Blockout Window setting is not honored, for Journeys with Entry Source as API
We are re-working on our campaign due to the recent regulations set by the Malaysian government. According to the new rules, sending SMS messages between 11 PM and 8 AM is prohibited.
Currently, our ...
- 19
-1
votes
1
answer
39
views
Setting multiple First name in SFMC mobile connect
I tried to create multiple from name in mobile connect for a single Business Unit. But I can create only one in a bu. Do we have any other options to create multiple from name in a bu.
0
votes
1
answer
39
views
SMS activity within a Journey
I have a Journey that uses a filtered Data Extension as the source from the Master DE. The Journey includes three emails, and I want the first email to be sent at the same time as an SMS message. I'm ...
- 457
0
votes
1
answer
60
views
Can SFMC send a triggered message when the NextKeyword times out?
In mobile studio, you can configure a NextMessage and set the timeframe. This means that the user has X amount of minutes to reply back before their reply will no longer carry the keyword to trigger ...
- 25
0
votes
0
answers
100
views
FromName System String in MobileConnect?
We have a use case where we would like to retrieve the From Name via AMPscript code executed within a MobileConnect SMS message.
We were looking here for a system string to no avail.
Thanks for the ...
- 133
1
vote
1
answer
110
views
MobileConnect message is not logging the send in SMSSendlog
I have created a SMSSendlog as per this knowledge article https://help.salesforce.com/s/articleView?id=000387998&type=1
The objective is to be able to join the SMSSendlog with _smsMessageTracking ...
- 21
0
votes
1
answer
67
views
Warm up for a new long code in MobileConnet?
We've purchased a new long code for MobileConnect. We've been wondering if a warm up (sending messages in small quantities first and then gradually increasing the number) is necessary before using it ...
- 133
0
votes
0
answers
40
views
Connected App - Always Allow for "Allow" "Deny" pop up
For the Salesforce standard mobile app, we have the connected apps created in Salesforce.
Now whenever we login salesforce connected app , it asks for Allow or Deny permissions.
Is there any ways ...
- 1,835
0
votes
0
answers
83
views
Mobile connect templates
Which mobile connect template should I use if I am wanting to send outbound message responses depending on a word they text. For example, if they reply YES I want a certain message whereas if they ...
- 39
0
votes
1
answer
133
views
Mobile Connect Filtered List Includes Opt-Outs?
I am creating a filtered list in Mobile Connect contact builder, and there doesn't seem to be a way to filter by opt-in status (I assume because it's pulling from all contacts) . With that in mind, ...
- 1
0
votes
1
answer
100
views
SQL Query Mobile Subscription
Is it possible to query first name, last name, keyword, and mobile number from _MobileSubscriptions?
- 39
1
vote
0
answers
52
views
Keyword Mobile Connect scenario
We have contacts receiving SMS messages through a journey and being opted into the keyword by filling out a form and entering the journey. Now, we are also giving contacts an option to opt in to (...
- 39
0
votes
0
answers
55
views
Mobile Connect Contacts to Salesforce
What is the best way to add or update contacts, who opt in through Mobile Connect, to Salesforce. Want to see if they have an existing contact or create a contact
- 39
0
votes
1
answer
127
views
Adding contacts from Salesforce to All Contact- Mobile Connect
I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
- 1
0
votes
0
answers
48
views
Outbound Media SMS in journey?
Looking to create an SMS with a gif in MobileConnect through 'Outbound Media.'
Send methods listed are: Schedule or API Trigger. There is a link about 'where is journey builder?' that states SMSs for ...
0
votes
0
answers
47
views
Found same SubscriberId in text response template after reply
We are sending SMS from sales cloud using API integration and trying to store replies in the sales cloud from the marketing cloud. so for that purpose, we have created Text response template with ...
- 1
0
votes
1
answer
206
views
Mobile Connect - Contact with multiple numbers which also shared
If i have 2 contacts that have multiple numbers, and one of the numbers is shared between them
Is it correct that if Contact-1 opted out '0001', then that number is also opted-out for Contact-2 and ...
0
votes
1
answer
5k
views
Internal server error - 500 in Postman API request while updating Salesforce Marketing cloud mobile contact subscription attribute
As I heard re-optin to mobile contact using import definition doesn't work.
I could see there are 2 options to re-optin:
QueueMO API request
Update Contact
I don't want to send sms while re-optin to ...
0
votes
2
answers
203
views
MobileConnect for Multiple Short Codes
We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
- 11
-1
votes
1
answer
98
views
How to block replies on sms sent with a short code ? Marketing Cloud mobile connect
We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send).
Is it possible to configure ...
- 3
0
votes
0
answers
48
views
ampcript, content block by id, mobile connect
I have ampscript in a code snippet content block. This does a lookup against a data extension to pull content.
I've tested the ampscript in an email and it works as expected.
If I hardcode the lookup ...
- 73
0
votes
0
answers
29
views
Capture SMS message in Journey Builder and send specific response back
I am very new to MobileConnect. I need to create a double opt-in to a keyword in MobileConnect and send a unique user-specific response back when the user confirms with a Y. I know I can upsert a DE ...
user128301
0
votes
1
answer
66
views
Mobile Connect Reporting - Hidden data vidws for device type / operating system
I am trying to understand what mobile devices our customers have (Smart Phone vs Non Smart phone) so wanted to know if there are any hidden data view fields that store this information around the ...
0
votes
1
answer
68
views
How to track mobile numbers who revert with START keyword to re-optin
can someone tell me how to track the 'Mobile-Optin' Keyword using dataview in marketing cloud? When a person receives the SMS, he will revert with 'STOP' to optout (which I'm able to track using ...
0
votes
1
answer
164
views
New "From Name" causes an undelivered SMS status in Journey Builder?
We have set up a new journey to do test sends from a Data Extension.
The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated.
We have ...
- 2,573
1
vote
1
answer
124
views
Using field from DE in SMS message
I have a question.
I have two options of SMS message creating
Use AMPscript like in email building
%%[
var @fname
set @fname = [First_Name__c]
%%]
%%=v(@fname)=%%
%%[
var @row, @rows, @fname
set @...
- 27
0
votes
1
answer
87
views
where can i find the massageID and tokenID for api call?
Good afternoon
I'm starting the configuration for an API call that returns email and sms data received by the customer in the marketing cloud
checking documentations I found this call here:
https://...
2
votes
0
answers
70
views
Force update on a API-triggered Text Message from Mobile Connect
I have a heavily used SMS Template configured in Mobile Connect in which I sometimes have to modify the included Ampscript. While doing so today I discovered a new alert upon clicking the Save button ...
- 3,191
0
votes
0
answers
166
views
SFMC MobileConnect QueueMO : Pass & Get addtional parameters
I am using the below request for calling the /sms/v1/queueMO from external website.
Basic one - Working
{
"mobileNumbers": [
"1xxxxxxxxx"
],
"shortCode": "xxxxx"...
0
votes
1
answer
140
views
Are auto-responses from STOP keywords in MobileConnect charged to the business that owns the SFMC Account?
just like the SMS cost of MobileConnect, is the auto responses from STOP and Opt-In keywords also cost?
Thanks!
- 11
0
votes
1
answer
71
views
SMS not sent with LookupOrderedRows function
I used the LookupRows function in the SMS template, but when a new record with an existing ID inserts in the data extension, the SMS sent the old record info version and not the new ones.
I found the ...
0
votes
1
answer
239
views
Enforce Message Expiration - MobileConnect
What is the use of 'Enforce Message Expiration' when you configure a send blockout in Mobile Connect ?
On the Salesforce help, they don't really explain..
Thank you in advance !
1
vote
1
answer
502
views
Mobile Push App + Inbox
We have a requirement to send a Push ALert + message to a certain path in the mobile App.
I see 2 options : Mobile Push notification ( App URL) and Alert +Inbox message.
The alert+Inbox has a ...
- 45
2
votes
0
answers
136
views
Is it possible to send SMS to mobile numbers which are shorter than 10 digits?
We are triggering some SMS sends from Sales Cloud using Marketing Cloud transactional API. We got an error which complains that one contacts has "invalid subscriberKey".
I tried to add this ...
1
vote
1
answer
296
views
Marketing Cloud SMS expiration time
I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
0
votes
1
answer
374
views
Loop SSJS script to retrieve Data from DE and update _MobileAddress for Mobile number Change
As I'm just getting started with SSJS scripting I need help for the below scenario.
I have a DE which consist of Contact_ID & Mobile_Number fields. I need to update _MobileAddress table for mobile ...
- 31
0
votes
1
answer
280
views
Retrieve Mobile List attribute using ampscript in Mobile Push Message
I'm trying to retrieve Mobile List attribute using ampscript in Mobile Push Message and trying to insert a row based on that information in Data Extension.
But when I try to send message, it gets ...
- 61
-1
votes
1
answer
135
views
Salesforce Marketing Cloud Field Level Encryption for Mobile Number
We are planning to enable Field Level Encryption for our Marketing Cloud Instance.
Looking at the limitations of FLE from https://help.salesforce.com/s/articleView?id=sf....
- 9
0
votes
1
answer
1k
views
How to create a data extension from a Mobile List?
We have created a filtered list in Contact Builder:
Contact Key not null AND
Email Address null AND
Mobile Number null AND
Device ID null AND
CUSTOMER_ID null
This lit identifies the subscribers that ...
- 1
1
vote
0
answers
171
views
How To Send sms in Multiple Languages [closed]
I wonder how countries like Canada or India and other countries send SMS to subscribers in multiple languages?
When using data extension for use we need 5 characters locales (ex., en_us, fr_ca).
So I ...
- 31
2
votes
0
answers
172
views
Trying to make API call to external server from SFMC
I'm trying to make API call to external system from a Cloud page, but when I publish I'm getting response Response:nullresultString. Is it something do with IP whitelisting or it's a code error. Below ...
- 31
0
votes
1
answer
138
views
What is the most accurate place to pull MobileConnect metrics?
I've been looking through Report Builder for MobileConnect reports, and I've also pulled the SMS DataViews. I'm also referencing the MobileConnect UI, and it seems none of the numbers are lining up ...
- 149
1
vote
1
answer
729
views
How to sync the real time SMS data from Marketing cloud to Salesforce? [closed]
I know that Email's tracking data syncing from MC to Salesforce. Is there any way to sync the real time SMS data from Marketing cloud to Salesforce?
If yes, kindly provide the required steps with ...
- 13