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Questions tagged [mobileconnect]

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0
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0answers
8 views

Journey SMS Fails - Object reference not set?

I have a Journey which sends the Subscriber SMS messages, 2/4 journey entries (all unique subscribers) don't receive the SMS. The error displayed in the SMS activity in my Journey History is the ...
0
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1answer
19 views

How to difference between short code and long code?

Is there any way to check the code is Short Code or long Code in the Mobile Connect? what are the merits and demerits of both code? I found a few articles but they where confused me more.
2
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0answers
22 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
3
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1answer
47 views

How to resubscribe a subscriber in mobile connect

We have a use case where we want to house all unsubscribed in Salesforce CRM but not in Marketing Cloud. This works in email sends as I can always send the transactional emails from Marketing Cloud , ...
2
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1answer
52 views

From MobileConnect, how to opt out a contact from outbound SMS based on user response

I am using a triggered Send SMS that is called from SFDC through trigger using REST API. When user responds 'STOP' I want that SMS should not be sent to that user(i.e the contact in MobileConnect ...
0
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1answer
27 views

Sending SMS tracking data to the connected Sales cloud?

I have captured all tracking data from the "_smsmessagetracking" into the DE. Now I want to update object wherein sales cloud org with the respective tracking details like SMS delivery status, ...
0
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1answer
29 views

Triggered Send does not send SMS from RST API even if response is success

I am trying to send SMS from postman using REST API, and I am getting successful reponse but I am not getting actual SMS. Following are the request and responses: Request: { "Subscribers": [ ...
1
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2answers
34 views

Update Data Extension with keyword in Mobile Connect Text response

I was trying to trigger a specific MobileConnect text response keyword which should update a Data extension. When I add some ampscript to the outbound response, I get an error saying "There was an ...
0
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1answer
29 views

Why there is no option to delete sms in marketing cloud?

why there is no option to delete sms in marketing cloud, whereas we can delete journeys, emailers, data extensions etc. on the other hand.
0
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1answer
28 views

3rd Party SMS Vendor for Marketing Cloud

Just wondering if anyone here have experience integrating a 3rd party sms provider into marketing cloud instead of using salesforce's code. I'm looking at this option due to the exorbitant super ...
1
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1answer
39 views

Can I send international sms from marketing cloud? If yes, how to stop that?

My sales cloud database mainly contains mobile phone numbers from India but in few cases these phone numbers might be from other countries. Q1. Can I send sms to mobile numbers from other countries ...
0
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1answer
22 views

Mobile Connect CSV Unsubscribe Journey Builder

Quick question, If I manually upload a list to mobile connect with a status of "Unsubscribe" then later in journey builder select "Subscribe all contacts to journey" will that user get the SMS message?...
0
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1answer
44 views

API From Mobile Connect Via Ampscript

I am trying to take all responses from Mobile Connect and dump them into a third party resource for analysis via an ampscript api. I am trying to do this within mobile connect using ampscript but I ...
0
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1answer
47 views

MobileConnect AMPSCript not working properly

We have two Data extensions, one contains the information about the contacts to which we need to send the SMS(User_Information) and other contains the Date and the SMS content(SMSContentInfo).At ...
1
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0answers
25 views

How to send Outbound SMS Triggered Send from AMPScript

I need to send out SMS from Email using AMPScript. I already found a link where SMS can be triggered from automation. Basically, I need to know if I can trigger SMS by just using AMPScript & NOT ...
1
vote
1answer
40 views

Sending SMS from Journey to Subscriber with multiple entries

I have a Journey where the start object is Cases (via Salesforce Data entry) that may have multiple instances of the same Customer at any given time, what I want to do based on the Case record ...
0
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1answer
49 views

How to do real time mobile opt-in in marketing cloud integrated with sales cloud?

We're capturing User information through web based form and the same is integrated with sales cloud which automatically creates a lead based on information provided. We've marketing cloud integrated ...
0
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1answer
28 views

Create new filtered mobile contact list with automation

I've currently got an import automation which imports files dropped in an SFTP location. It adds them to a mobile list I have called SMS_Master. It works fine. Our marketing team then has to filter ...
1
vote
1answer
68 views

Automate importing of SMS MobileConnect data

I recently engineered an automation to import data from our FTP to a data extension based on a file drop. Marketing Cloud does this very easily. What I haven't been able to figure out is how to do ...
1
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0answers
33 views

Understanding Mobile Subscriptions Data View

I am trying to get a better understanding of the data being stored in the _MobileSubscriptions view in terms of how it relates to SMS shortcode/keyword subscriptions. Specifically, is there a row ...
0
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1answer
78 views

How to use keyword while sending an sms in mobile connect?

My marketing cloud org has around 30 business unit and i am new to this org. We have one short code for county US and it is showing 30 of 30 keywords used. Whenever i am initiating a sms send, i am ...
0
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1answer
51 views

Append a value to a Data Extension Field

I am trying to send SMS messages to phone numbers in MobileConnect. I need to add a "1" in front of the existing mobile numbers that I have in a Data Extension, to adhere to the proper syntax ...
0
votes
1answer
64 views

How to create a transactional SMS that can used in journey builder

I'm using journey builder with an API entry event. I want to send an SMS account alert to subscribers, even if they have opted-out of SMS. Is there a way to mark SMS as transactional similar to how ...
0
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1answer
24 views

Error when executing UpsertData in MobileConnect

I have a SMS which executes an UpsertData command to update data in DE. here is the code AMPSCRIPT %%[ SET @msg = "Vous êtes maintenant désabonné(e)" SET @rows = LookupRows("ENT.CUSTOMER_LOT_6", "...
0
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1answer
52 views

Maintaining MobileConnect Short Code Fees

Once a short code has been provisioned and configured in MobileConnect (which obviously costs a fair bit of money), are there additional fees for maintaining that short code, such as a yearly license ...
1
vote
1answer
162 views

Send Text message in MobileConnect using API

Below code is not working, I need to take number from Ampscript and then pass that number here and send text message to registrants. I'm placing this scripts in processing page script tag. Is this the ...
1
vote
1answer
108 views

Capturing complete SMS response

I am trying to capture the SMS response for a text response in Mobile Connect. I have tried to use MSG(0).NOUNS ,did not work and then trying to put a for loop where I want to check Noun(1),Noun(2) ...
1
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1answer
235 views

Marketing Cloud Mobile Connect Contacts have ID only - no other data

Hi Marketing Cloud Community Using Marketing Cloud Connect synchronised Data Extensions with Leads, Contacts, Campaigns, Campaign Members synced and working, I can create Filtered Lists in Mobile ...
0
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2answers
67 views

Duplicates in sendable DE for MobileConnect

If we send an SMS message to a DE that has duplicate entries for the same subscriber, will they receive multiple SMS, or does MobileConnect deduplicate sends based on the contact key? We haven't seen ...
0
votes
1answer
41 views

Is SMS Blackout inherited by other BU?

I have an SMS Blackout Window set and active in my parent-Business Unit. Is it automatically inherited by all child-BU or should I set up new SMS Blackout window for every one of them?
0
votes
1answer
117 views

How to unsubscribe a contact from MobileConnect through a landing page?

While sending out MobileConnect SMS messages we will be using a custom "From Name" instead of a From Number. This means that we cannot get STOP/Unsubscribe replies on our SMS messages. To address this,...
0
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0answers
41 views

Auto-suppression Lists in Mobile Studio

Is there a way to stop Journey Builder from sending an SMS via SMS activity or Push notification via Push activity to a defined list of Subscribers ? This list is updated in real-time by API calls ...
0
votes
1answer
66 views

How to extract concatenated SMS message send history from MobileConnect

Is there a way to extract the full text of a SMS messages that were sent to customers? I'm trying to create an automation that would create a history of all SMS messages that were sent to the ...
1
vote
0answers
89 views

Unsubscribe SMS through Journey

We need to allow people to unsubscribe from an SMS that is sent through Journey Builder. We bring them to a Cloud Page where they confirm they want to unsubscribe. We also need to unsubscribe them ...
-2
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1answer
228 views

Mobile connect api to update opt in/opt out status

Can anyone post the complete rest request to update mobile connect opt in/opt out status in sfmc through api.
0
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1answer
369 views

What does the Status column specify in the MobileConnect Demographics and MobilePush Demographics

What does the Status column specify in the MobileConnect Demographics and MobilePush Demographics? I want to build a custom preference management for SMS and Push and for that if some one opts out I ...
0
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2answers
245 views

Mobile Push Demographics in Journey Builder

In Journey Builder, I want to check if my Contact has a Device Id or not so I can send a mobile push notification. I'm using Contact Data --> MobilePush Data --> MobilePush Demographics --> Device Id ...
0
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0answers
11 views

Using BuildRowSetFromString in MobileConnect

Is it possible to use BuildRowSetFromString in MobileConnect? I have 'web_ord' Data Extension that stores details about the orders in a 'product_details' field. Data in a field is stored like this ('#'...
0
votes
1answer
189 views

Marketing Cloud SMS Tracking

I would like to track SMS deliverability but SFMC does not have good support for SMS like it does for Email. I see two options for SMS SMS Message Detail Report: This will not help much as we need ...
1
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1answer
247 views

MobileConnect Functionalities and Questions [closed]

I am helping a client design and implement MobileConnect - and have come across some functionality issues and questions. Can someone with MobileConnect expertise help with addressing all or some of ...
0
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0answers
71 views

For the life of me… SMS messages will not send in my Journey

I have a Journey where we send (or are trying to send) an SMS for those records that have a mobile phone in the Entry Source DE, and we can't seem to get anything to send. We've researched high and ...
0
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1answer
41 views

REST API refresh filter list

I used REST API to refresh a filter list in mobileconnect (taken from the docs). The filter list is refreshed successfully but the tokenId i get are always the same. I tried to use that tokenId with ...
0
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1answer
108 views

How to export all MobileConnect SMS subscriptions? [Solved]

I simply want to have an automated daily export of our SMS opt outs to our ftp. Thanks!
0
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1answer
217 views

MobileConnect - Opt Out from specific keywords

Within MobileConnect, how can keywords be used to manage opt-outs at a non-global level? I've reviewed the documentation for MobileConnect but I never found the information I was looking for. Example:...
0
votes
1answer
148 views

Dynamic Lookup in SMS

I am trying to have a dynamic Date in my SMS, called PaymentDueDate. The date is in a DE, that will be the source of the journey that I am using. The code that I am using when building the message is:...
0
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0answers
7 views

Error in the Date that appear in SMS

I have a DE with the field PaymentDueDate, and I used convert in the query to when it fills the field it doesnt go with the hour, only with the day. What it happens its that if I have the day set to ...
1
vote
1answer
133 views

Import Automation for Mobile Studio [Solved]

I'm creating an automation to import people from a CSV list into a MobileConnect Contact List. I've created the Import Definition. After i dragged "Import Mobile Contacts" to "Step 1", i got empty SMS ...
0
votes
1answer
152 views

Create Mobile List through API [Solved]

I used Fuel-SDK to create a Email List through API and pushed the contacts in CSVs (SFTP) to that Email List in Marketing Cloud. I would like to do the same thing for the SMS, however the Fuel-SDK ...
0
votes
3answers
218 views

SMS personalization in Journey Builder

I'm trying to personalize an SMS in a journey but the SMS isn't sending. If I leave out the code, it works. To set up the code, I'm using data from the Entry Source "Test_B2C_Contracts_Renewals". If ...
1
vote
1answer
318 views

Implications of MobileConnect SMS Long Code

We have been provided a long code from Salesforce, as it appears to be needed for international messaging. From reading general websites regarding the pros/cons for short codes vs. long codes, there ...