Questions tagged [mobileconnect]

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7 views

How can I sync the mobileconnect mobile number with the number in a Synchronized Data Extension?

I want to sync the mobile number in my Synchronized Data Extension with the Mobile Number in mobile connect. When I do this it asks for a keyword, but I don't want this. As these people might have ...
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10 views

Importing mobile numbers into mobile connect

There are three different starting points on how a subscriber can opt-in through a mobile opt-in message. They are a lead and are added as a separate contact in Mobile Connect when they text the opt-...
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1answer
24 views

dynamic from name for SMS

Is it possible to change the from name (sender ID) for MobileConnect with ampscript? Based on telecom regulations we need to send SMSes with different from names based on which country we're sending ...
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12 views

Adding Locale Data Type Using Short Codes

I have two shortcodes for SMS registration, one for USA members and one for Canadian members. I am looking for a way to add the Locale data type. Is there a way for me to pull a member's locale based ...
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1answer
29 views

Can the same number be used for two different types of SMS?

Is it possible to use the same number for two different types of SMS in MobileConnect? For instance, I'd like to have an outbound message and a text response message, both with the same number. Can ...
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1answer
32 views

How to stop SMS sends if Mobile Number in Data Extension has an invalid format

I have a use-case where-in SMS is sent to the number provided by the customer on a form. So if the customer provides a number with invalid format, the SMS should not go out. What is happening is that ...
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17 views

Update subscription details in MarketingCloud (MobileConnect)

I'm fairly new to Marketing cloud and trying to solve an issue. How can we update the opt-in and opt-out fields in marketing cloud to reflect the changes from a custom preference center? We have a ...
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1answer
48 views

Capture Mobile Number of Customer who Reply STOP

We want to capture mobile number or contact Key of customer who reply STOP keyword for unsubscribe. We have tried to do this using InsertDE function in Custom Response Text as follows but it fails. %%...
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1answer
22 views

Send to foreign mobile number with a local shortcode in MobileConnect

Our client needs to send SMS to local phone number, but also foreign phone number. With a local shortcode (France), is it possible to send SMS to foreign phone number also ? Is there any restrictions ?...
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2answers
41 views

Locale Support for Canadian Short Codes

According to the following Marketing Cloud Valid Locales Documentation, there seems to be no support for the english Canadian locale, only for the french Canadian. Unsupported Locale: English (...
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1answer
48 views

Contacts not receiving SMS again once sms is Received once - Marketing Cloud Mobile Connect

I have an issue in regards to contacts not being able to receive sms again once they received an sms before. Orignally, I created a keyword attached to the "Stop". I changed it to be attached to the "...
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1answer
33 views

MobileConnect - Concatenation not supported - Forcing a break

I'm running SMSs in an area where concatenation of the message is not supported. The messages I have are being truncated mid-sentence. Is there any way of forcing the truncation at a fixed point (i....
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1answer
48 views

SFMC Mobile Connect, Update Data Extension After sending a Response in SMS

I need to update sales cloud and a data extension whenever a customer replied UNSUB to the sms that we send using Marketing Cloud. This is how I get the response IF Uppercase([MSG(0).NOUN(0)]) == "...
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22 views

How can I use in Mobile Connect a data extension created in Contact Builder?

I created in Contact Builder a data extension with the following fields, as per the documentation i read. When I try to create a sms in Mobile connect and select Data extension as audience, I can't ...
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1answer
78 views

Can someone please explain the concept of Super Message and Multiplier

After trying to understand the Super Message bundles from the link Super Message Bundle I am not sure what does it mean when it says - "Messages sent to countries not listed in the table below are not ...
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1answer
26 views

Mobile Connect Reporting

Does anyone have any information on what 'Culture Code *' is when creating Mobile Connect reports {{DisplayName_en-GB}} if sending from the UK, however I'm not exactly sure what this is.
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1answer
82 views

Configure Send Blackout Window for Mobile Messages

I want to configure a Send Blackout Window to prevent Mobile Messages to be sent at night. I use Journey Builder to send these Mobile Messages. While SF recommend to configure the Send Blackout ...
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1answer
27 views

Marketing Cloud - Mobile Connect Campaign Codes and Tags

In Mobile Connect you can create a Campaign to associate with your SMS messages. Can someone explain to me the purpose of the 'Campaign Code' and 'Tag' option. Surely if it's for reporting then the ...
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1answer
53 views

RetrieveSalesforceObjects no working in text response International long code

I'm coming across a strange issue. Texting companystop to a international long code that runs this code You have been unsubscribed %%[VAR @mobilenumber,@rc,@rows SET @mobilenumber = [MOBILE_NUMBER] ...
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1answer
34 views

MobileConnect Opt-In with surrogate Keyword

I have an PROMO keyword which I use as the attached keyword for all my new Marketing SMS messages. I send emails to customers to allow them to Opt-In to these SMS promotions, currently they have to ...
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2answers
55 views

Is it possible to change automatically generated SMS name for SMS sent from the Journey Builder

For sms sent for JB, the name is generated in the format of "Content-Generated-Message-08015ffd-5a62-4490-b941-742af051ccae" which we want to change (we are ready to do it manually) to have more ...
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1answer
20 views

How can I extract information gathered through Mobile Connects Info Capture?

I'm using Mobile Connects 'Info Capture' template to get subscriber information. Once a Subscriber has responded with the data I want, is there a way of using that information outside of Mobile ...
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1answer
41 views

Salesforce Marketing Cloud - Opt-in Process

If I create an SMS using the SMS opt-in template in Mobile Connect, will this store all the contacts that respond in a separate list so I can target that list with a campaign in the future?
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1answer
82 views

Salesforce Marketing Cloud Mobile Connect - Explain how Keywords work

I'm struggling to fully grasp what keywords are used for in Salesforce Marketing Clouds Mobile Connect. So I understand that when importing lists you attribute a Keyword to them, and likewise when ...
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1answer
31 views

SMSMesssageTracking Data View Field - ResponseToMobileMessageTrackingID

Is there an example of what populates for 'ResponseToMobileMessageTrackingID' on the SMSMessageTracking Data View? I'm relatively new to MobileConnect in SFMC and read the field description found here(...
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0answers
32 views

SendSplitID values missing in SMSMessageTracking

I'm trying to find a way to get full, concatenated text messages from the data available in Marketing Cloud. This was not possible before, but since then the SMSMessageTracking has become available ...
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1answer
49 views

Get the Name of a MobileConnect message as an AMPScript variable

I'm building a "master sent log", which is essentially a DE that captures info about all email and sms messages sent from Marketing Cloud. It captures this using AMPScript in the email that uses a ...
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1answer
43 views

How to map an inbound to an outbound SMS

Is it possible to map an inbound SMS message (reply) to the outbound it actually relates to? Scenario - 2 different SMS messages 1 subscriber (same phone number): Subscriber X123 receives an SMS#1 ...
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1answer
90 views

How to convert Mobile Push List into Data Extension

I have created a list in Mobile Push directly by filtering the contact mobile push attributes. But am figuring out a way to convert the list into a data extension. Is there any way to do that? ...
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1answer
54 views

How to retrieve a demographics field in a push notification via ampscript?

In my outbound push notification, I am trying to get a demographics field using ampscript but I am not getting anything. For instance having this: what is the Ampscript code to get the value ...
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1answer
87 views

SMS failure in exacttarget

I have sent a oubound SMS to 1000 audience by data extension but in overview tab in mobileconnect it is showing me only 2500 messages are delivered. also status is shown as complete. where can i see ...
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1answer
113 views

Query to get ContactKey and SubscriberKey in results?

I am trying to create a query in marketing cloud that will give me both ContactKey and SubscriberKey in the results. The background: we are setting up MobileConnect. It seems that between ...
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1answer
41 views

Based on the SMS response will I be able to send an email through journey builder

I am trying to send an sms to a list of subscribers in a data extension through journey builder.I have added the DE as the entry source in the journey builder. Then I have created a SMS activity . ...
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3answers
141 views

Manage Transactional & Promotional MobileConnect sends

We need to send two types of messages to our contacts. Giving the fact that there is no such thing as Transactional SMS sends in Marketing Cloud, we've decided to create two keywords: NOTIF: to be ...
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1answer
54 views

Short Code across business units

Just a question that i did not see in the documentation: If a customer sends a STOP keyword to a shortcode that is shares with many BU's, the customer opt-out for all sends to that shortcode? Includes ...
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1answer
30 views

MobileConnect Contacts Import Doesn't update Contacts' Status (Opted Out => Opted In) [closed]

How can we change contacts' status from Opted Out To Opted In using Import? Is this possible?
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1answer
42 views

Ampscript Error in SMS

I am writing an IF statement for subscribers that do not have a first name: %%[IF Not Empty(First_Name) THEN]%% %%=Concat(ProperCase(First_Name)," ",you)=%% %%[ELSE]%%You%%[ENDIF]%% I am getting an ...
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1answer
59 views

Export Mobile Connect contacts

I need to do a complete export of all the mobile connect contacts in a Marketing Cloud account. Currently, I'm doing a SELECT on the _MobileAddress data view, and then export the resulting data ...
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1answer
54 views

STOP keyword + contact Delete request

I have a question regarding the behaviour of STOP keyword with a contact Delete request in a Shared code environment : Use case 1 : Contact delete after STOP is sent by the Contact A Contact CK1 is ...
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1answer
80 views

Track MobileConnect SMS sends results in Salesforce

Our client has MobileConnect and wants to be able to track SMS sends into Saleforce on a PersonAccount. Is there a way to track individual SMS send results into Salesforce ? Actually, in my research ...
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2answers
279 views

Connect the SMS Send Log to the SMSMessageTracking Data View

The SMSJobID in the send log is a GUID, not the normal numerical identifier like the SendJobID that is inside SMSMessageTracking DV. SMS Send Log: SMS Message Tracking: I have tried looking to ...
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1answer
72 views

MobileConnect Short Code & Long Code options

Is there a way to use an existing Short Code or Long Code number to send SMS messages in MobileConnect? Also, are you limited to using prebuilt Templates when sending text messages? Is there a way ...
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1answer
38 views

Merging 2 fields in a data extension

Customer has a data extension named SMS_Sends_DE, this data extension stores SMSTracking Information. If the SMS message is greater that 160 characters, there will be 2 records in the data extension. ...
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1answer
70 views

Contact Data , Mobile Connect and Journey Builder

I have this scenario: | Keyword status DE | | Mobile (PK) | Status | | 34655555555 | active | | Entry Journey DE ...
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1answer
43 views

Mobile Opt-Ins and Sales Cloud MC Connect

Scenario: Fresh Sales Cloud with all records/objects imported and coming into Marketing Cloud via MC Connect. I want to create a Salesforce Data journey that will opt in subscribers to our join ...
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0answers
20 views

Using outbound template for reserved keyword 'yes'

Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect. I am aware that i can use the Mobile Opt-In template to do the above ...
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1answer
53 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
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0answers
34 views

Text to Join Mobile Connect Marketing Cloud

I'm currently implementing MobileConnect and we came across a duplicate contact issue. When the user text JOIN to our shortcode it creates a contact on the mobile subscriber table. Since we need to ...
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0answers
33 views

Storing a Full Name in a custom Data Extension from an Info Capture response

We are trying to store a full name response from an Info Capture message into a custom data extension via AMPScript. We decided to use this approach instead of adding a new attribute to the ...
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2answers
128 views

Sending SMS after subscribing through Landing Page

I am trying to build a functionality where I want to send SMS immediately when a contact fills in the details in cloud page form. This cloud page saves those records in a Data Extension. I am not sure ...

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