Questions tagged [mobileconnect]

MobileConnect is a Marketing Cloud Mobile Studio Service to create, send, receive, and track SMS and MMS text messages.

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How to create a data extension from a Mobile List?

We have created a filtered list in Contact Builder: Contact Key not null AND Email Address null AND Mobile Number null AND Device ID null AND CUSTOMER_ID null This lit identifies the subscribers that ...
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How To Send sms in Multiple Languages [closed]

I wonder how countries like Canada or India and other countries send SMS to subscribers in multiple languages? When using data extension for use we need 5 characters locales (ex., en_us, fr_ca). So I ...
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Trying to make API call to external server from SFMC

I'm trying to make API call to external system from a Cloud page, but when I publish I'm getting response Response:nullresultString. Is it something do with IP whitelisting or it's a code error. Below ...
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What is the most accurate place to pull MobileConnect metrics?

I've been looking through Report Builder for MobileConnect reports, and I've also pulled the SMS DataViews. I'm also referencing the MobileConnect UI, and it seems none of the numbers are lining up ...
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How to sync the real time SMS data from Marketing cloud to Salesforce? [closed]

I know that Email's tracking data syncing from MC to Salesforce. Is there any way to sync the real time SMS data from Marketing cloud to Salesforce? If yes, kindly provide the required steps with ...
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MobileConnect: Query that will show OptInStatus for all contacts

I need to see the OptInStatus for all contacts in MobileConnect. I've tried querying off of the SMSSubscriptionLog data view, but I'm not very strong with SQL. Here is the query I've been using, but ...
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Possibility of sending ALL EU countries using ONE mobile connect code

I have a question about using Mobile connect in EU countries. I wonder whether it would be possible to use ONE Mobile Code (one license) for entire EU countries. I assume there should be limitations......
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Messages sent from journey aren't being received and Email doesn't delivers to outlook

Hope you're having a good time. Recently, I've been facing an issue with journeys. I created a journey taking a data extension as an entry source to test email and messages send via journey. Emails ...
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Bounced Messages and Held Numbers

I have two questions about mobile phone: Q1 - In which section could you see subscribers that have received sms delivered? In AllSubscribers section there are only subscribers that have received email....
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Can I use QueryParameter when trying to retrieve data on a mobile list?

I am using a mobile list to send an MMS. I have written AMPscript to do a couple of things through the link included in my MMS send: (1) Via a CloudPage, I am inserting when someone clicks on the link ...
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Sending multiple SMSes to a subscriber who has more than one number?

I'm using an Automation, a Data Extension, a Outbound Message to send SMS to customers. The data is using Salesforce Contact Id as Subscriber Key, and this data may have more than one record has the ...
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Send SMS and record different replies in MobileConnect

Using Mobile Connect, I would like to send an SMS (via a journey). In this SMS, the user would have to reply with a number and through that number he would receive another SMS. is it possible for the ...
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Salesforce Marketing Cloud : How to ensure SMS are sent to only those Phone numbers which are present in the sendable Data Extension

I have a sendable DE, which has a Phone and a locale field. I want to send SMS to only the numbers that are present in the Data extension. The last time I tried to send the SMS to the contacts present ...
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Passing attributes via SMS and capturing response to Data extension

I have an Outbound SMS message and a Text response message setup. These work as planned based on the Next Keyword 'INFO' When a customer replies with this keyword i want to save their information ...
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2 votes
1 answer
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SMS MobileConnect Bounce Reason Code

Is there a way to get the reason for an SMS bounce? I see that the "Undeliverable SMS" data view shows if a subscriber has bounced, but it doesn't show the reason for the bounce. I'd ...
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SFMC Send SMS in Mobile Connect via API

I am interested in sending myself an SMS through SSJS code in SFMC. My current cloudpage code does not seem to be doing anything. When I click on the cloud page URL, I just get a blank page. No errors ...
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Shorten the cloudpage URL and write SMS tracking information to Data Extension

I have successfully created a cloudpage and used it to track which users click on the cloudpage URL for messages sent through SMS, but I think the generated link is too long, which will affect the ...
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SMS Triggered Sends for Long Code Support with multiple countries sms triggered SMS

I have a long code that is provisioned for nultiple countries however the locale of the long code shows up in my account as GB. When I try sending to different countries i successfully get a token ID ...
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Update data extension after clicking link in SMS

I'm trying to create a cloudpage and call it into SMS through ampscript - when the user clicks the SMS link through SMS, the contact's phone number will be added to the data extension (and some other ...
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SMS Preview for MobileConnect

I created an Outbound SMS message using ampscript, and performing a bulk send from a sendable DE. I am logging some of the sendable DE values (used in ampscript above) to the SMSSendLog. Is there a ...
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SMS Studio : Because of more than 160 characters LIMIT on SMS, I am getting the second message first and then the first message

When I am sending the SMS from SMS studio of marketing cloud the message is divided into 2 parts because of more than 160 characters LIMIT and I am getting the second message first and then the first ...
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How to use QueueMO REST API to update SMS subscription status?

I want to automatically update SMS subscription status through a Data Extension. At first, I was going to use an import definition in Mobile Connect and then put in an automation. It went well for ...
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MobileConnect using Salesforce Contact ID and multiple phone numbers

We are planning on using a related object in Salesforce to store multiple Emails and multiple Phone Numbers for a single Contact (Contact ID). We will set a boolean field for each record to track ...
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Why do some people receive Gifs in different sizes / cutoff when sending MMS through MobileConnect?

I've attempted several times to understand why a few receive a small /cutoff gif while most see it normal-sized. Specs are 500 x 283 px and under 200KB. One person has a Samsung Galaxy ultra s20 & ...
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How to pass attributes in Ampscript rest api block for outbound SMS?

I am trying to trigger outbound SMS for another outbound SMS, I am able to trigger it but not able to pass the subscriber key and attributes in the payload. Below is the script that's working with ...
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How to identify a SMS subscriber in mobile connect by a record in Sales Cloud?

As I understood, a subscriber will be added to mobile connect once the SMS was sent to the mobile number of that SFDC record. I tried to query the data to have a better understanding SELECT ...
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Updating MobileConnect Subscription Opt In Status via REST API

I am trying to create an automation activity (SSJS) that would opt out or opt in a subscriber at a keyword level. I am using the code below and was able to run it in Automation Studio without errors. ...
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Is there a data view for MobileConnect in Marketing Cloud?

Similar to what we have for emails using _subscribers would there be one for MobileConnect?
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Managing different opt out per Business Unit with the same short code

I will soon be implementing MobileConnect on SFMC. I have several BUs, 1 for each brand, and one short code shared for all brands. Since the STOP keyword is global to the short code, meaning that if a ...
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When we are posting post on twitter, I want to send the tweeted post link will be sent via sms to a subscribers stored in a DE using mobile studio

I am stuck in a scenario in SFMC , when we are posting post on twitter, I want to send the tweeted post link will be sent via sms to a subscribers stored in a DE using mobile studio. I Want to achieve ...
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321 views

SFMC Mobile Connect Text Response/Outbound message - how to continue a conversation?

Here's what I have - an outbound message with NEXT keyword functionality which is intended to capture the recipient's responses. If the recipient replies with a response that my AMPScript code does ...
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288 views

Shortening URL problem with ampscript and dynamic insertion (Bit.ly)

I have a Salesforce Marketing Cloud issue with respect to shortening a URL with AMPscript using the Bitly API. Context: I want to direct users to a very long URL (i.e. including several URL parameters ...
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Shortcode showing instead of "From Name" when sending SMS messages in MobileConnect

I have a "From name" configured for my shortcode for SMS messages in mobileconnect. However, when sending SMS messages, a shortcode is displayed as the sender and not the "From Name&...
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1 vote
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164 views

Send SMS in Journey Builder does NOT subscribe contacts to a keyword

I've been seeing this issue as very much hit and miss. Sometimes it'll behave as expected, other times (like now) it will not. I have a journey set up - just a single step journey that sends an SMS. ...
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1 answer
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SFMC - SMS Data Extension, having multiple of the same mobile numbers (different Subscriber Key) in the DE - only sends to ONE of the duplicates [duplicate]

EDIT: Duplicates in sendable DE for MobileConnect is not a duplicate of my question. I recognize that this is a limitation of SFMC and am inquiring about any known workarounds. The linked question ...
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1 vote
1 answer
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SFMC MobileConnect not sending SMS when using AMPScript/dynamic variables

Here's my SMS message: %%[ set @accountUserName = AttributeValue('Account_User_Name__c') set @QRCodeLink = AttributeValue('QR_Code_Link__c') set @eventName = AttributeValue('Event_Name__c') set @...
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0 votes
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MobileConnect Re-optin methods

I have a contact who was opted into KEYWORD1 and has opted out of SMS by texting "STOP". Next to the keyword, under subscriptions, it says Not Opted In. This person was then added to ...
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Is SubscriberKey the only field you can query from a MobileConnect list?

I need to query a MobileConnect List to delete some Contact records. I created a MobileConnect List and then used automation studio to query it into a DE. This worked fine BUT is SubscriberKey the ...
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3 votes
2 answers
268 views

Get SMS Message ID before send SMS

I have a requirement, where I would need to get SMS Message ID before the SMS gets sent out. I know that post SMS activated, we can able to send it. But I would need before it gets sent. Like how we ...
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2 votes
1 answer
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Send SMS messages to a Salesforce data extension

We are storing our audiences into a Salesforce DE, and we would like to use the same audiences for our SMS messages. However, when we want to select an audience in MobileConnect, we don't have access ...
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1 vote
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How to prevent Duplicate Mobile Contacts

My client is syncing Sales cloud data into Marketing using Connect. Obviously, it instantly creates contact with mobile and email addresses associated with one contact. At the same time, we are ...
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How Push notification syncs between different device id for a contact

We are in the implementation phase of mobile push notifications. I want to understand how push notifications sync between different device id's. Lets say a contact have three device id: one for iPhone,...
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1 answer
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How do you deal with Non GSM Characters in API driven SMS?

We are sending API driven SMS for things like product out of stock and order confirmation. The data being sent into our endpoint sometimes includes non GSM characters (like registered trademark), ...
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2 votes
3 answers
267 views

How do I find the SubscriptionDefinitionID for each of my keywords in Mobile Connect

I added two new keywords today - a JOIN and Opt Out keyword. I need to find the SubscriptionDefinitionID that matches each of these new keywords. Does anyone know the easiest way to do this?
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1 vote
1 answer
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Exclusion List field in Mobile Connect

I have a customer's requirement to get the value of Exclusion List field in MobileConnect send, to do an automatic extraction of control group. Does anyone know if it's possible? I've been talking ...
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1 answer
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Mobile connect: ability to report sms bitly link

Is there a possibility to export or generate a report for bitly link sent through SMS with mobile connect? Thanks in advance
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1 answer
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How to unsubscribe / Opt out MobileConnect using SSJS?

So far I found only APIs, is there a more simple code oriented way for that? Like there is to Emails with: var subObj = Subscriber.init(subkey); var status = subObj.Unsubscribe();
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What's the best way to update Salesorce CRM upon SMS unsubscribe in Marketing Cloud?

We track SMS Opt-ins/outs in Salesforce. So, when someone texts STOP to Marketing Cloud - we need to update the CRM. What's the best way to go about it? Thinking maybe of adding AmpScript somewhere ...
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Concatenate Long SMSes sent through Transactional API

During Covid our users have been sending really long text messages via transactional SMSes regarding rules and regulations with 2k+, 3k+,4k+ characters.Is there a hard limit to what we can send? ....
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0 votes
2 answers
285 views

Mobile opt in bulk

We have recently been given our Short service code and I want to use SMS as a channel to our 110k subscribers. I have checked with legal who are ok for them to opted in to enable SMS sending but I do ...
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