Questions tagged [mobileconnect]
The mobileconnect tag has no usage guidance.
1
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1answer
19 views
Sending SMS from Journey to Subscriber with multiple entries
I have a Journey where the start object is Cases (via Salesforce Data entry) that may have multiple instances of the same Customer at any given time, what I want to do based on the Case record ...
0
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1answer
18 views
How to do real time mobile opt-in in marketing cloud integrated with sales cloud?
We're capturing User information through web based form and the same is integrated with sales cloud which automatically creates a lead based on information provided. We've marketing cloud integrated ...
0
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0answers
13 views
Dynamic variables in Outbound SMS used in Journey Builder
I am trying to include the dynamic variables from the data extension in the outbound SMS in Journey Builder. But only the text part of the SMS are being displayed but not the dynamic part.
Below is ...
0
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1answer
18 views
Create new filtered mobile contact list with automation
I've currently got an import automation which imports files dropped in an SFTP location. It adds them to a mobile list I have called SMS_Master. It works fine.
Our marketing team then has to filter ...
1
vote
1answer
41 views
Automate importing of SMS MobileConnect data
I recently engineered an automation to import data from our FTP to a data extension based on a file drop. Marketing Cloud does this very easily. What I haven't been able to figure out is how to do ...
1
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0answers
18 views
Understanding Mobile Subscriptions Data View
I am trying to get a better understanding of the data being stored in the _MobileSubscriptions view in terms of how it relates to SMS shortcode/keyword subscriptions.
Specifically, is there a row ...
0
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1answer
39 views
How to use keyword while sending an sms in mobile connect?
My marketing cloud org has around 30 business unit and i am new to this org. We have one short code for county US and it is showing 30 of 30 keywords used.
Whenever i am initiating a sms send, i am ...
0
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1answer
33 views
Append a value to a Data Extension Field
I am trying to send SMS messages to phone numbers in MobileConnect. I need to add a "1" in front of the existing mobile numbers that I have in a Data Extension, to adhere to the proper syntax ...
0
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1answer
29 views
How to create a transactional SMS that can used in journey builder
I'm using journey builder with an API entry event. I want to send an SMS account alert to subscribers, even if they have opted-out of SMS. Is there a way to mark SMS as transactional similar to how ...
0
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1answer
18 views
Error when executing UpsertData in MobileConnect
I have a SMS which executes an UpsertData command to update data in DE.
here is the code AMPSCRIPT
%%[ SET @msg = "Vous êtes maintenant désabonné(e)"
SET @rows = LookupRows("ENT.CUSTOMER_LOT_6", "...
0
votes
1answer
34 views
Maintaining MobileConnect Short Code Fees
Once a short code has been provisioned and configured in MobileConnect (which obviously costs a fair bit of money), are there additional fees for maintaining that short code, such as a yearly license ...
1
vote
1answer
102 views
Send Text message in MobileConnect using API
Below code is not working, I need to take number from Ampscript and then pass that number here and send text message to registrants. I'm placing this scripts in processing page script tag. Is this the ...
0
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0answers
27 views
Triggered SMS send [duplicate]
I'm trying to send SMS to customers once they registered through cloudpage URL, how can i do that using API? I'm trying using below SSJS code, its not working.
I noticed there is some issue with last ...
1
vote
1answer
71 views
Capturing complete SMS response
I am trying to capture the SMS response for a text response in Mobile Connect.
I have tried to use MSG(0).NOUNS ,did not work and then trying to put a for loop where I want to check Noun(1),Noun(2) ...
1
vote
1answer
133 views
Marketing Cloud Mobile Connect Contacts have ID only - no other data
Hi Marketing Cloud Community
Using Marketing Cloud Connect synchronised Data Extensions with Leads, Contacts, Campaigns, Campaign Members synced and working, I can create Filtered Lists in Mobile ...
0
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2answers
44 views
Duplicates in sendable DE for MobileConnect
If we send an SMS message to a DE that has duplicate entries for the same subscriber, will they receive multiple SMS, or does MobileConnect deduplicate sends based on the contact key?
We haven't seen ...
0
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1answer
30 views
Is SMS Blackout inherited by other BU?
I have an SMS Blackout Window set and active in my parent-Business Unit. Is it automatically inherited by all child-BU or should I set up new SMS Blackout window for every one of them?
0
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1answer
81 views
How to unsubscribe a contact from MobileConnect through a landing page?
While sending out MobileConnect SMS messages we will be using a custom "From Name" instead of a From Number. This means that we cannot get STOP/Unsubscribe replies on our SMS messages. To address this,...
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0answers
26 views
Auto-suppression Lists in Mobile Studio
Is there a way to stop Journey Builder from sending an SMS via SMS activity or Push notification via Push activity to a defined list of Subscribers ?
This list is updated in real-time by API calls ...
0
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1answer
57 views
How to extract concatenated SMS message send history from MobileConnect
Is there a way to extract the full text of a SMS messages that were sent to customers?
I'm trying to create an automation that would create a history of all SMS messages that were sent to the ...
1
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0answers
80 views
Unsubscribe SMS through Journey
We need to allow people to unsubscribe from an SMS that is sent through Journey Builder. We bring them to a Cloud Page where they confirm they want to unsubscribe. We also need to unsubscribe them ...
-3
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1answer
147 views
Mobile connect api to update opt in/opt out status
Can anyone post the complete rest request to update mobile connect opt in/opt out status in sfmc through api.
0
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1answer
245 views
What does the Status column specify in the MobileConnect Demographics and MobilePush Demographics
What does the Status column specify in the MobileConnect Demographics and MobilePush Demographics? I want to build a custom preference management for SMS and Push and for that if some one opts out I ...
0
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2answers
131 views
Mobile Push Demographics in Journey Builder
In Journey Builder, I want to check if my Contact has a Device Id or not so I can send a mobile push notification. I'm using Contact Data --> MobilePush Data --> MobilePush Demographics --> Device Id ...
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0answers
9 views
Using BuildRowSetFromString in MobileConnect
Is it possible to use BuildRowSetFromString in MobileConnect? I have 'web_ord' Data Extension that stores details about the orders in a 'product_details' field. Data in a field is stored like this ('#'...
0
votes
1answer
142 views
Marketing Cloud SMS Tracking
I would like to track SMS deliverability but SFMC does not have good support for SMS like it does for Email.
I see two options for SMS
SMS Message Detail Report: This will not help much as we need ...
1
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1answer
180 views
MobileConnect Functionalities and Questions [closed]
I am helping a client design and implement MobileConnect - and have come across some functionality issues and questions. Can someone with MobileConnect expertise help with addressing all or some of ...
0
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0answers
54 views
For the life of me… SMS messages will not send in my Journey
I have a Journey where we send (or are trying to send) an SMS for those records that have a mobile phone in the Entry Source DE, and we can't seem to get anything to send.
We've researched high and ...
0
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1answer
39 views
REST API refresh filter list
I used REST API to refresh a filter list in mobileconnect (taken from the docs). The filter list is refreshed successfully but the tokenId i get are always the same.
I tried to use that tokenId with ...
0
votes
1answer
80 views
How to export all MobileConnect SMS subscriptions? [Solved]
I simply want to have an automated daily export of our SMS opt outs to our ftp.
Thanks!
0
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1answer
144 views
MobileConnect - Opt Out from specific keywords
Within MobileConnect, how can keywords be used to manage opt-outs at a non-global level? I've reviewed the documentation for MobileConnect but I never found the information I was looking for.
Example:...
0
votes
1answer
121 views
Dynamic Lookup in SMS
I am trying to have a dynamic Date in my SMS, called PaymentDueDate. The date is in a DE, that will be the source of the journey that I am using.
The code that I am using when building the message is:...
0
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0answers
7 views
Error in the Date that appear in SMS
I have a DE with the field PaymentDueDate, and I used convert in the query to when it fills the field it doesnt go with the hour, only with the day.
What it happens its that if I have the day set to ...
1
vote
1answer
100 views
Import Automation for Mobile Studio [Solved]
I'm creating an automation to import people from a CSV list into a MobileConnect Contact List. I've created the Import Definition. After i dragged "Import Mobile Contacts" to "Step 1", i got empty SMS ...
0
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1answer
144 views
Create Mobile List through API [Solved]
I used Fuel-SDK to create a Email List through API and pushed the contacts in CSVs (SFTP) to that Email List in Marketing Cloud. I would like to do the same thing for the SMS, however the Fuel-SDK ...
0
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3answers
182 views
SMS personalization in Journey Builder
I'm trying to personalize an SMS in a journey but the SMS isn't sending. If I leave out the code, it works.
To set up the code, I'm using data from the Entry Source "Test_B2C_Contracts_Renewals". If ...
1
vote
1answer
240 views
Implications of MobileConnect SMS Long Code
We have been provided a long code from Salesforce, as it appears to be needed for international messaging. From reading general websites regarding the pros/cons for short codes vs. long codes, there ...
2
votes
1answer
90 views
GroupConnect Add LINE Account Marketing Cloud
Can't find an option to add a LINE account with GroupConnect in Marketing Cloud.
The account dropdown in blank. How to add account?
1
vote
1answer
73 views
Filtering a MobileConnect List via a custom attribute
We've got some custom fields set up for our Mobile Connect Lists - one is called _Custom. If I wanted to send a campaign to people with only a particular value in this field (we use it to put a ...
0
votes
1answer
77 views
MobileConnect Import Definition to create new list each time
I've just started using an automation which imports a list of MobileConnect contacts into a list called SMS_Master.
The mapping works fine and the file drop trigger works great. However, we run ...
2
votes
1answer
102 views
SMS not received : messageContact REST API method
I'm trying to send an SMS from Marketing Cloud using the messageContact REST API.
Here is my request :
POST https://www.exacttargetapis.com/sms/v1/messageContact/Mzo3OXXX/send
Content-Type ...
1
vote
1answer
62 views
REST API route for SMS Opt Outs?
Hey QQ on Mobile Connect REST API for Marketing Cloud - we can retrieve subscriptions that show what keywords a mobile number is opted in to, but can we also retrieve subscriptions that they've OPTED ...
0
votes
1answer
135 views
Import Automation for Mobile Studio - 'File Not Found' error
I'm running a file-drop triggered automation to import people from a CSV list into a MobileConnect Contact List. I've created the Import Definition - very simple, just 3 fields (contact key, mobile no ...
1
vote
0answers
24 views
Formatting time into 12 hr in Mobile Connect
I have the following ampscript written to display a time in SMS in mobile connect, but whenever I test it out the result shows up in 24 hr time (e.g. '17:00 PM') is there an ampscript function for ...
1
vote
1answer
185 views
What is'Id' in POST /sms/v1/messageContact/{id}/send
I am trying to send a message via rest api. I am unable to understand where do i find the {id} in POST /sms/v1/messageContact/{id}/send.
Where do i find this parameter in mobile connect?
0
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0answers
21 views
MobileConnect keyword delimited by asterisk
We are using Text Response to send automatic responses to our customers. Problem is, the words in the text message send by customers are delimited by asterisk. Message received by Marketing Cloud may ...
0
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0answers
31 views
Activate a Mobile Connect Contact
Is there a way to activate an unsubscribed contact on SFMC Mobile Connect by using an API?
I tried using queueMO but I can only send STOP message and not a Start/Join.
Thanks.
0
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0answers
27 views
Retrieve sms messages with API call
Could you tell me if there is a way to retrieve SMS messages configured in the mobile connect of marketing cloud through API?
I know that there is an API used to retrieve email content content API , ...
2
votes
1answer
335 views
Can I delete message on Mobile Connect?
I have tried to delete message(s) created in Mobile Connect in the UI as well as REST API but I don't have any luck doing that.
Is there a way we can delete message(s)? Thanks!
1
vote
1answer
43 views
Can we use Journey Data yet within SMS sends (that is sent via a journey)
I have a requirement to send an SMS with some appointment data in my Journey. I know in the past it was practically impossible to use the Journey Data, however a number of releases have past now and I'...
