Questions tagged [mobileconnect]

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24 views

Can't download data from _MobileSubscription table using FuelSDK and python

I've set up FuelSdk on my airflow machine and I want to download some data from the _MobileSubscription table. but when I have a column starting with underscrore I'm getting this message Failed to get ...
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16 views

validation of queueMO call with v1/queueMO/deliveries/tokenId returns empty response. What could be the reason?

While trying to retrieve the status of the request to queueMO I seemingly successfully reach the endpoint but in return I receive the empty response. What could be the reason for that? Endpoint I use (...
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32 views

Could AMPScript's RetrieveSalesforceObjects function used in SMS lead to performance issues with large sends?

We intend to use AMPScript's RetrieveSalesforceObjects to return Campaign Member ID from Service Cloud. SMS is sent within the journey and we expect some large numbers of contacts to enter this ...
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12 views

Pass custom values in MobileConnect API request

Is it possible to pass a custom value in a messageContact API request so that it's recorded with the send in the system generated SMS Send Log, assuming the send log has the custom field as part of ...
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1answer
17 views

Cannot reply to outbound messages MobileConnect SFMC

We have an account where the Mobile Connect was set up long time ago and haven't been used for some time. We recently realised that we can't reply to any SMS sent by the AU shortcode. Is there ...
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28 views

Excluding a DE from Contact Deletion

I have a question about Contact Deletion: How could I proceed if I want to exclude from Contact Deletion of All Contacts, a DE that is populated daily with the contacts injected in JB through ...
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1answer
31 views

Shorten the URL dynamically for different API calls

In MobileConnect, is there a way to dynamically shorten bitly URLs? For eg., if the SMS API call has 'url' as https://long.url.net/wiki/spaces/longer/data/665092146?u=u1 for user 1 and https://long....
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21 views

Get SMS template name using ampscript

Is it possible to get the mobile connect SMS template name using ampscript? I cannot seem to find any article that has this use case though I found something for email using the Email data strings. I ...
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28 views

Marketing Cloud inbound SMS

Please help, I wanted to retrieve all of the inbound SMS in our Marketing Cloud. Kindly let me know how what are the best ways to do this (ampscript/report, etc).
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26 views

Error while importing contact in mobile connect

When I try to import below csv file via Import Contacts of MobileConnect, I get this error in UI. An error occurred attempting to save your new list build. Contact Global Support for additional ...
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28 views

Subscriber Preview for SMS

When creating an SMS, it seems that we can preview the SMS and the personalization by choosing a Data Extension and using personalization string from the data extension (%%DE_Field%%). However, it ...
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1answer
42 views

MobileConnect queueMO API not re-opting in a “Not Opted In” / Opted Out contact

I'm trying to resubscribe an opted-out contact. This is the API code I'm executing through PostMan and the response is result:OK { "subscribers":[ { "mobilenumber": "...
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89 views

Opt-in SMS keyword with AMPScript + Sales Cloud

Actually what I would like to implement is that whenever a subscriber replies JOIN to the short/long code he/she will be opted-in to all of the keywords under that code. is that possible? What would ...
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20 views

How to get values from attribute sets of a contact with API in Marketing Cloud?

I can't seem to find a way to grab the status value from MobileConnect in real time as shown here: I've checked the REST API reference in the Contacts and SMS sections, but can't seem to find any ...
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22 views

Delete Contacts from Mobile Connect List Only

What's the simplest, cleanest way to delete Mobile Contacts from a (filtered) list? I have looked at Help, Trailhead, Answers, and here on StackExchange for solutions. I have looked at the options ...
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32 views

Is there an option to create and Opt-in a user in the same API call?

Is there an option to create and Opt-in a user in the same API call? At the moment I can find it only in 2 separate calls. Create then Opt-in to a keyword. It will save us a lot of resources.
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77 views

_SmsMessageTracking coming soon columns

I'm reviewing the link relates the _SmsMessageTracking DV and noticed some new columns but it says 'coming soon' , so when this will happen and how this affect existing queries? I see very valuable ...
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142 views

Do we need multiple shortcodes to handle multiple brands and multiple programs?

Tried my best utilzing online resources to learn and understand but couldn't get some definitive approach to proceed further. Can someone please shed some advice on this scenario ot decide on one or ...
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1answer
40 views

How to retreive ContactKey of the subscriber in the SMS message

I need to retrieve a value from a data extension (DE) into the SMS message. Specifically, the GlobalID value which is the same as the contact key. The contact key is existing in the system table - all ...
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1answer
33 views

Different SMS keywords for different communication or different long codes

I have been banging my head against the wall for a month now. The keyword functionality in SFMC is really under par. Our plan is to have different keyword for different type of communication. For ...
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117 views

Retrive inbound message data in mobile connect marketing cloud

someone knows if the only ways to capture an incoming sms (phone, message, keyword) in SFMC is with ampscript by "Text Response Type" or with "Info Capture"? additionally, whenever you send the "text ...
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11 views

How can I sync the mobileconnect mobile number with the number in a Synchronized Data Extension?

I want to sync the mobile number in my Synchronized Data Extension with the Mobile Number in mobile connect. When I do this it asks for a keyword, but I don't want this. As these people might have ...
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20 views

Importing mobile numbers into mobile connect

There are three different starting points on how a subscriber can opt-in through a mobile opt-in message. They are a lead and are added as a separate contact in Mobile Connect when they text the opt-...
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1answer
65 views

dynamic from name for SMS

Is it possible to change the from name (sender ID) for MobileConnect with ampscript? Based on telecom regulations we need to send SMSes with different from names based on which country we're sending ...
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20 views

Adding Locale Data Type Using Short Codes

I have two shortcodes for SMS registration, one for USA members and one for Canadian members. I am looking for a way to add the Locale data type. Is there a way for me to pull a member's locale based ...
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1answer
32 views

Can the same number be used for two different types of SMS?

Is it possible to use the same number for two different types of SMS in MobileConnect? For instance, I'd like to have an outbound message and a text response message, both with the same number. Can ...
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1answer
44 views

How to stop SMS sends if Mobile Number in Data Extension has an invalid format

I have a use-case where-in SMS is sent to the number provided by the customer on a form. So if the customer provides a number with invalid format, the SMS should not go out. What is happening is that ...
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33 views

Update subscription details in MarketingCloud (MobileConnect)

I'm fairly new to Marketing cloud and trying to solve an issue. How can we update the opt-in and opt-out fields in marketing cloud to reflect the changes from a custom preference center? We have a ...
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1answer
57 views

Capture Mobile Number of Customer who Reply STOP

We want to capture mobile number or contact Key of customer who reply STOP keyword for unsubscribe. We have tried to do this using InsertDE function in Custom Response Text as follows but it fails. %%...
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1answer
26 views

Send to foreign mobile number with a local shortcode in MobileConnect

Our client needs to send SMS to local phone number, but also foreign phone number. With a local shortcode (France), is it possible to send SMS to foreign phone number also ? Is there any restrictions ?...
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2answers
54 views

Locale Support for Canadian Short Codes

According to the following Marketing Cloud Valid Locales Documentation, there seems to be no support for the english Canadian locale, only for the french Canadian. Unsupported Locale: English (...
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1answer
60 views

Contacts not receiving SMS again once sms is Received once - Marketing Cloud Mobile Connect

I have an issue in regards to contacts not being able to receive sms again once they received an sms before. Orignally, I created a keyword attached to the "Stop". I changed it to be attached to the "...
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1answer
38 views

MobileConnect - Concatenation not supported - Forcing a break

I'm running SMSs in an area where concatenation of the message is not supported. The messages I have are being truncated mid-sentence. Is there any way of forcing the truncation at a fixed point (i....
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1answer
110 views

SFMC Mobile Connect, Update Data Extension After sending a Response in SMS

I need to update sales cloud and a data extension whenever a customer replied UNSUB to the sms that we send using Marketing Cloud. This is how I get the response IF Uppercase([MSG(0).NOUN(0)]) == "...
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28 views

How can I use in Mobile Connect a data extension created in Contact Builder?

I created in Contact Builder a data extension with the following fields, as per the documentation i read. When I try to create a sms in Mobile connect and select Data extension as audience, I can't ...
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1answer
97 views

Can someone please explain the concept of Super Message and Multiplier

After trying to understand the Super Message bundles from the link Super Message Bundle I am not sure what does it mean when it says - "Messages sent to countries not listed in the table below are not ...
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1answer
39 views

Mobile Connect Reporting

Does anyone have any information on what 'Culture Code *' is when creating Mobile Connect reports {{DisplayName_en-GB}} if sending from the UK, however I'm not exactly sure what this is.
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1answer
193 views

Configure Send Blackout Window for Mobile Messages

I want to configure a Send Blackout Window to prevent Mobile Messages to be sent at night. I use Journey Builder to send these Mobile Messages. While SF recommend to configure the Send Blackout ...
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1answer
35 views

Marketing Cloud - Mobile Connect Campaign Codes and Tags

In Mobile Connect you can create a Campaign to associate with your SMS messages. Can someone explain to me the purpose of the 'Campaign Code' and 'Tag' option. Surely if it's for reporting then the ...
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1answer
64 views

RetrieveSalesforceObjects no working in text response International long code

I'm coming across a strange issue. Texting companystop to a international long code that runs this code You have been unsubscribed %%[VAR @mobilenumber,@rc,@rows SET @mobilenumber = [MOBILE_NUMBER] ...
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1answer
68 views

MobileConnect Opt-In with surrogate Keyword

I have an PROMO keyword which I use as the attached keyword for all my new Marketing SMS messages. I send emails to customers to allow them to Opt-In to these SMS promotions, currently they have to ...
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2answers
68 views

Is it possible to change automatically generated SMS name for SMS sent from the Journey Builder

For sms sent for JB, the name is generated in the format of "Content-Generated-Message-08015ffd-5a62-4490-b941-742af051ccae" which we want to change (we are ready to do it manually) to have more ...
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1answer
22 views

How can I extract information gathered through Mobile Connects Info Capture?

I'm using Mobile Connects 'Info Capture' template to get subscriber information. Once a Subscriber has responded with the data I want, is there a way of using that information outside of Mobile ...
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1answer
45 views

Salesforce Marketing Cloud - Opt-in Process

If I create an SMS using the SMS opt-in template in Mobile Connect, will this store all the contacts that respond in a separate list so I can target that list with a campaign in the future?
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1answer
175 views

Salesforce Marketing Cloud Mobile Connect - Explain how Keywords work

I'm struggling to fully grasp what keywords are used for in Salesforce Marketing Clouds Mobile Connect. So I understand that when importing lists you attribute a Keyword to them, and likewise when ...
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1answer
56 views

SMSMesssageTracking Data View Field - ResponseToMobileMessageTrackingID

Is there an example of what populates for 'ResponseToMobileMessageTrackingID' on the SMSMessageTracking Data View? I'm relatively new to MobileConnect in SFMC and read the field description found here(...
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0answers
42 views

SendSplitID values missing in SMSMessageTracking

I'm trying to find a way to get full, concatenated text messages from the data available in Marketing Cloud. This was not possible before, but since then the SMSMessageTracking has become available ...
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1answer
88 views

Get the Name of a MobileConnect message as an AMPScript variable

I'm building a "master sent log", which is essentially a DE that captures info about all email and sms messages sent from Marketing Cloud. It captures this using AMPScript in the email that uses a ...
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1answer
47 views

How to map an inbound to an outbound SMS

Is it possible to map an inbound SMS message (reply) to the outbound it actually relates to? Scenario - 2 different SMS messages 1 subscriber (same phone number): Subscriber X123 receives an SMS#1 ...
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1answer
162 views

How to convert Mobile Push List into Data Extension

I have created a list in Mobile Push directly by filtering the contact mobile push attributes. But am figuring out a way to convert the list into a data extension. Is there any way to do that? ...

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