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Questions tagged [mobileconnect]

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11 views

SQL MobileConnect Demographics Table

I have added custom attribute X to the MobileConnect Demographics table in Contact Builder. In Contact Builder, I have linked Table Y to the MobileConnect Demograpics table on attribute X. I'd like ...
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1answer
29 views

Redirect link in SMS messages

Is it possible to add the URL link to a specific word in an SMS? For example: Please visit our website for more information.
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1answer
33 views

SMS Personalization

In Contact Builder, I have table xxx joined to the MobileConnect Demographics table. When I send an SMS, I can include %%fieldname%% in the text and have the corresponding value correctly populate in ...
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2answers
58 views

Submitting a Short Code Application in US

I'm not familiar with the process for enabling MobileConnect short codes in the US (as the process for MobileConnect enablement differs by country and I'm based in Australia). One of my US clients ...
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0answers
21 views

Contact Context in Mobile Connect with Phone Numbers

Say a contact can exist more than once in a DE with different sub key, but same phone number. An sms is sent to one of them as an Outbound SMS (MT). This SMS is linked to a "Next Keyword". In that ...
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0answers
53 views

Keyword association to contact number

I need help with Marketing Cloud MobileConnect. Is it possible to link a keyword and a ShortCode to a contact number per REST API? I found the example below in the documentation, but it does not work....
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1answer
18 views

Records not being imported properly into SMS All Contacts

I've created a DE that's populated via entries on a Smart Capture form a user completes via a link in an email. The form captures the user's submission for 'MobileNumber', passes the 'ContactKey' as a ...
2
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2answers
59 views

Synchronize MobleConnect Opt-in/Opt-out with Sales Cloud or Service Cloud

What is the best practice way of synchronizing Mobile Connect subscriber status with Sales/Service Cloud? If mobile opt-in/out status is held at Sales Cloud, you can: Query the Synchronized Data ...
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1answer
21 views

Get SMS Subscriber Count By Area Code

I want the mobile connect SMS subscriber count by area code to visualize them on a map. I've checked the Data View: SubscriberSMS to find is there any field like a "Locale" which will help me to ...
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2answers
33 views

Is there a LogUnsubEvent/Log an UnsubEvent equivalent for MobileConnect?

I'm looking for a MobileConnect version of LogUnsubEvent where you can unsubscribe a contact at the All Subscriber level -- or in MobileConnect terms: All Contacts. My current options I see are: ...
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1answer
24 views

Why does using ContactKey in MobileStudio SMS messages return nothing

My SMS message contains the following message: Your ContactKey is %%ContactKey%% When I trigger the message (via Text-Response) I get back the following message: Your ContactKey is I know there ...
0
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1answer
22 views

Journey Builder queue SMS Messages after Blackout period

Is there any way to queue SMS messages in Journey Builder after the blackout period has ended? The only way I can think of is to run a SQL query to flip a boolean flag before the blackout time and ...
1
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1answer
27 views

Using cloudpages in SMS messages

I would like to know if it is possible to, once I add the link of a cloudpage in an SMS message, retrieve the info of the customer like to store it in a Data Extension: SubscriberKey ...
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1answer
33 views

Why are Mobile Connect Subscriptions not identified by Contact Key?

I have both MC and Sales Cloud (SC) connected in my implementation, in my testing I have purposely created two Contacts in SC with the same mobile number. In Contact Builder they appear as two ...
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1answer
42 views

SMS is not sending

I have ampscript to be used for mobile connect triggered in Journey Builder The SMS does not send but when I replace with just plain text, it does. Is there any errors with my code? Test SMS via ...
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1answer
65 views

Send SMS using API Trigger send type in mobile connect

I am using SFMC Rest API to send SMS. I have used API Trigger send type in mobile connect with outbound message template. I am using postman. Prob : Below is the URL which i am using in the postman ...
2
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1answer
56 views

Mobile Connect Auto Reply on STOP Keyword

I am trying to get our Mobile Connect account to send a response message back to a user who replies to an SMS with the STOP keyword. Currently when I reply STOP to a message I can see that my status ...
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1answer
45 views

Import definition for mobile connect

I have created a data extension containing phone number, ID and locale of all the contacts. I then created an import definition and mentioned this data extension as source. Till here it's fine, ...
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1answer
30 views

How to stop contact registration from Android App to Salesforce marketing cloud?

How do I stop auto contact registration from Android app into marketing cloud. I've already integrated android app with sales cloud and also storing device id etc. in sales cloud. Same is subsequently ...
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0answers
25 views

Journey Builder SMS “object reference not set to an instance of an object” [duplicate]

I have an issue with SMS sending from journey builder where the history shows "Failed - object reference not set to an instance of an object" for the SMS send activity for all contacts and they don't ...
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1answer
46 views

SMS Concatenation and MobileConnect API

I'm working with MobileConnect to create notification text messages that will be triggered through the API. Further, there can be multiple notifications per contact/mobile number for an individual ...
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0answers
33 views

Mobile Connect API to resubscribe contact

We want to re subscribe contact in Mobile Connect All Contacts. The Contact status in All Contacts-Mobile Table is "Unsubscribed" Is it possible to re subscribe mobile contact using REST API without ...
0
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1answer
101 views

Journey SMS Fails - Object reference not set?

I have a Journey which sends the Subscriber SMS messages, 2/4 journey entries (all unique subscribers) don't receive the SMS. The error displayed in the SMS activity in my Journey History is the ...
2
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2answers
116 views

How to difference between short code and long code?

Is there any way to check the code is Short Code or long Code in the Mobile Connect? what are the merits and demerits of both code? I found a few articles but they where confused me more.
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1answer
63 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
3
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1answer
148 views

How to resubscribe a subscriber in mobile connect

We have a use case where we want to house all unsubscribed in Salesforce CRM but not in Marketing Cloud. This works in email sends as I can always send the transactional emails from Marketing Cloud , ...
2
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1answer
96 views

From MobileConnect, how to opt out a contact from outbound SMS based on user response

I am using a triggered Send SMS that is called from SFDC through trigger using REST API. When user responds 'STOP' I want that SMS should not be sent to that user(i.e the contact in MobileConnect ...
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1answer
63 views

Sending SMS tracking data to the connected Sales cloud?

I have captured all tracking data from the "_smsmessagetracking" into the DE. Now I want to update object wherein sales cloud org with the respective tracking details like SMS delivery status, ...
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1answer
43 views

Triggered Send does not send SMS from RST API even if response is success

I am trying to send SMS from postman using REST API, and I am getting successful reponse but I am not getting actual SMS. Following are the request and responses: Request: { "Subscribers": [ ...
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2answers
64 views

Update Data Extension with keyword in Mobile Connect Text response

I was trying to trigger a specific MobileConnect text response keyword which should update a Data extension. When I add some ampscript to the outbound response, I get an error saying "There was an ...
0
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1answer
48 views

Why there is no option to delete sms in marketing cloud?

why there is no option to delete sms in marketing cloud, whereas we can delete journeys, emailers, data extensions etc. on the other hand.
1
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1answer
69 views

3rd Party SMS Vendor for Marketing Cloud

Just wondering if anyone here have experience integrating a 3rd party sms provider into marketing cloud instead of using salesforce's code. I'm looking at this option due to the exorbitant super ...
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1answer
65 views

Can I send international sms from marketing cloud? If yes, how to stop that?

My sales cloud database mainly contains mobile phone numbers from India but in few cases these phone numbers might be from other countries. Q1. Can I send sms to mobile numbers from other countries ...
0
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1answer
26 views

Mobile Connect CSV Unsubscribe Journey Builder

Quick question, If I manually upload a list to mobile connect with a status of "Unsubscribe" then later in journey builder select "Subscribe all contacts to journey" will that user get the SMS message?...
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1answer
63 views

API From Mobile Connect Via Ampscript

I am trying to take all responses from Mobile Connect and dump them into a third party resource for analysis via an ampscript api. I am trying to do this within mobile connect using ampscript but I ...
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1answer
72 views

MobileConnect AMPSCript not working properly

We have two Data extensions, one contains the information about the contacts to which we need to send the SMS(User_Information) and other contains the Date and the SMS content(SMSContentInfo).At ...
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0answers
51 views

How to send Outbound SMS Triggered Send from AMPScript

I need to send out SMS from Email using AMPScript. I already found a link where SMS can be triggered from automation. Basically, I need to know if I can trigger SMS by just using AMPScript & NOT ...
1
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1answer
49 views

Sending SMS from Journey to Subscriber with multiple entries

I have a Journey where the start object is Cases (via Salesforce Data entry) that may have multiple instances of the same Customer at any given time, what I want to do based on the Case record ...
0
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1answer
97 views

How to do real time mobile opt-in in marketing cloud integrated with sales cloud?

We're capturing User information through web based form and the same is integrated with sales cloud which automatically creates a lead based on information provided. We've marketing cloud integrated ...
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1answer
40 views

Create new filtered mobile contact list with automation

I've currently got an import automation which imports files dropped in an SFTP location. It adds them to a mobile list I have called SMS_Master. It works fine. Our marketing team then has to filter ...
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1answer
115 views

Automate importing of SMS MobileConnect data

I recently engineered an automation to import data from our FTP to a data extension based on a file drop. Marketing Cloud does this very easily. What I haven't been able to figure out is how to do ...
2
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0answers
51 views

Understanding Mobile Subscriptions Data View

I am trying to get a better understanding of the data being stored in the _MobileSubscriptions view in terms of how it relates to SMS shortcode/keyword subscriptions. Specifically, is there a row ...
0
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1answer
116 views

How to use keyword while sending an sms in mobile connect?

My marketing cloud org has around 30 business unit and i am new to this org. We have one short code for county US and it is showing 30 of 30 keywords used. Whenever i am initiating a sms send, i am ...
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1answer
83 views

Append a value to a Data Extension Field

I am trying to send SMS messages to phone numbers in MobileConnect. I need to add a "1" in front of the existing mobile numbers that I have in a Data Extension, to adhere to the proper syntax ...
0
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1answer
122 views

How to create a transactional SMS that can used in journey builder

I'm using journey builder with an API entry event. I want to send an SMS account alert to subscribers, even if they have opted-out of SMS. Is there a way to mark SMS as transactional similar to how ...
0
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1answer
33 views

Error when executing UpsertData in MobileConnect

I have a SMS which executes an UpsertData command to update data in DE. here is the code AMPSCRIPT %%[ SET @msg = "Vous êtes maintenant désabonné(e)" SET @rows = LookupRows("ENT.CUSTOMER_LOT_6", "...
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1answer
81 views

Maintaining MobileConnect Short Code Fees

Once a short code has been provisioned and configured in MobileConnect (which obviously costs a fair bit of money), are there additional fees for maintaining that short code, such as a yearly license ...
1
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1answer
259 views

Send Text message in MobileConnect using API

Below code is not working, I need to take number from Ampscript and then pass that number here and send text message to registrants. I'm placing this scripts in processing page script tag. Is this the ...
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1answer
176 views

Capturing complete SMS response

I am trying to capture the SMS response for a text response in Mobile Connect. I have tried to use MSG(0).NOUNS ,did not work and then trying to put a for loop where I want to check Noun(1),Noun(2) ...
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1answer
364 views

Marketing Cloud Mobile Connect Contacts have ID only - no other data

Hi Marketing Cloud Community Using Marketing Cloud Connect synchronised Data Extensions with Leads, Contacts, Campaigns, Campaign Members synced and working, I can create Filtered Lists in Mobile ...