Questions tagged [mobileconnect]

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1answer
33 views

How to map an inbound to an outbound SMS

Is it possible to map an inbound SMS message (reply) to the outbound it actually relates to? Scenario - 2 different SMS messages 1 subscriber (same phone number): Subscriber X123 receives an SMS#1 ...
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1answer
24 views

How to convert Mobile Push List into Data Extension

I have created a list in Mobile Push directly by filtering the contact mobile push attributes. But am figuring out a way to convert the list into a data extension. Is there any way to do that? ...
0
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1answer
35 views

How to retrieve a demographics field in a push notification via ampscript?

In my outbound push notification, I am trying to get a demographics field using ampscript but I am not getting anything. For instance having this: what is the Ampscript code to get the value ...
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1answer
38 views

SMS failure in exacttarget

I have sent a oubound SMS to 1000 audience by data extension but in overview tab in mobileconnect it is showing me only 2500 messages are delivered. also status is shown as complete. where can i see ...
0
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1answer
52 views

Query to get ContactKey and SubscriberKey in results?

I am trying to create a query in marketing cloud that will give me both ContactKey and SubscriberKey in the results. The background: we are setting up MobileConnect. It seems that between ...
0
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1answer
26 views

Based on the SMS response will I be able to send an email through journey builder

I am trying to send an sms to a list of subscribers in a data extension through journey builder.I have added the DE as the entry source in the journey builder. Then I have created a SMS activity . ...
4
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2answers
65 views

Manage Transactional & Promotional MobileConnect sends

We need to send two types of messages to our contacts. Giving the fact that there is no such thing as Transactional SMS sends in Marketing Cloud, we've decided to create two keywords: NOTIF: to be ...
1
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1answer
44 views

Short Code across business units

Just a question that i did not see in the documentation: If a customer sends a STOP keyword to a shortcode that is shares with many BU's, the customer opt-out for all sends to that shortcode? Includes ...
0
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1answer
24 views

MobileConnect Contacts Import Doesn't update Contacts' Status (Opted Out => Opted In) [closed]

How can we change contacts' status from Opted Out To Opted In using Import? Is this possible?
0
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1answer
33 views

Ampscript Error in SMS

I am writing an IF statement for subscribers that do not have a first name: %%[IF Not Empty(First_Name) THEN]%% %%=Concat(ProperCase(First_Name)," ",you)=%% %%[ELSE]%%You%%[ENDIF]%% I am getting an ...
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1answer
32 views

Export Mobile Connect contacts

I need to do a complete export of all the mobile connect contacts in a Marketing Cloud account. Currently, I'm doing a SELECT on the _MobileAddress data view, and then export the resulting data ...
1
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1answer
45 views

STOP keyword + contact Delete request

I have a question regarding the behaviour of STOP keyword with a contact Delete request in a Shared code environment : Use case 1 : Contact delete after STOP is sent by the Contact A Contact CK1 is ...
1
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1answer
57 views

Track MobileConnect SMS sends results in Salesforce

Our client has MobileConnect and wants to be able to track SMS sends into Saleforce on a PersonAccount. Is there a way to track individual SMS send results into Salesforce ? Actually, in my research ...
7
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2answers
140 views

Connect the SMS Send Log to the SMSMessageTracking Data View

The SMSJobID in the send log is a GUID, not the normal numerical identifier like the SendJobID that is inside SMSMessageTracking DV. SMS Send Log: SMS Message Tracking: I have tried looking to ...
1
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1answer
41 views

MobileConnect Short Code & Long Code options

Is there a way to use an existing Short Code or Long Code number to send SMS messages in MobileConnect? Also, are you limited to using prebuilt Templates when sending text messages? Is there a way ...
1
vote
1answer
34 views

Merging 2 fields in a data extension

Customer has a data extension named SMS_Sends_DE, this data extension stores SMSTracking Information. If the SMS message is greater that 160 characters, there will be 2 records in the data extension. ...
2
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1answer
62 views

Contact Data , Mobile Connect and Journey Builder

I have this scenario: | Keyword status DE | | Mobile (PK) | Status | | 34655555555 | active | | Entry Journey DE ...
0
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1answer
35 views

Mobile Opt-Ins and Sales Cloud MC Connect

Scenario: Fresh Sales Cloud with all records/objects imported and coming into Marketing Cloud via MC Connect. I want to create a Salesforce Data journey that will opt in subscribers to our join ...
1
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0answers
18 views

Using outbound template for reserved keyword 'yes'

Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect. I am aware that i can use the Mobile Opt-In template to do the above ...
1
vote
1answer
43 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
1
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0answers
28 views

Text to Join Mobile Connect Marketing Cloud

I'm currently implementing MobileConnect and we came across a duplicate contact issue. When the user text JOIN to our shortcode it creates a contact on the mobile subscriber table. Since we need to ...
1
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0answers
27 views

Storing a Full Name in a custom Data Extension from an Info Capture response

We are trying to store a full name response from an Info Capture message into a custom data extension via AMPScript. We decided to use this approach instead of adding a new attribute to the ...
0
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2answers
77 views

Sending SMS after subscribing through Landing Page

I am trying to build a functionality where I want to send SMS immediately when a contact fills in the details in cloud page form. This cloud page saves those records in a Data Extension. I am not sure ...
4
votes
2answers
136 views

Deleting a Mobile Connect instance of a contact only (without deleting the entire contact)

The current deletion framework that was added last year does deletes entire contacts. A contact deleted this way is deleted from: All Contacts All Subscribers Mobile Connect I have a problem where ...
0
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2answers
55 views

Marketing Cloud Mobile Connect - Custom Reply Number

Is it possible to configure custom reply number in an SMS message? So despite the fact that users receive a message from one number, is it possible that their reply is sent to another real number (...
0
votes
1answer
77 views

When does Mobile Opt Out field in Salesforce get updated with MobileConnect?

I have used global STOP keyword in my MC instance to opt out Contact from all keywords, as this is connected to Salesforce CRM using the MC Connector I assumed this would also check the "Mobile Opt ...
1
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0answers
32 views

What is the best way to auto subscribe new Salesforce Contacts in MobileConnect?

I want to automatically subscribe new Contacts in Service Cloud in Mobile Connect to a particular keyword. How can I do this? I could potentially query all contacts and do mobileconnect import, but ...
1
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0answers
59 views

Is there a reason why MMS isn't supported in journey builder? [closed]

Just hoping for some insight on why MMS isn't supported in a journey. The functionality to add images would be helpful in our journeys, but seems like we cannot add them in its current state. Is there ...
0
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1answer
57 views

Sending SMS to data extensions

We work on a new SFMC org and we would like to send SMS directly to a Data Extension as it is now possible. However, should we import first the mobile number (with the Locale and the ContactKey) in ...
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0answers
9 views

Custom error messages in MobileStudio not functioning

Trying to utilize custom error messages when an unrecognized response is given to a keyword. Currently have the messages filled with the responses, however, upon testing, their is no response. Is ...
1
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0answers
31 views

SFMC MobileConnect API flexibility

Conceptually speaking, is the MobileConnect API flexible enough to build a component in Sales/Service Cloud to trigger an SMS in MobileConnect then provide a feedback loop or responses back into Sales/...
0
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1answer
27 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
2
votes
1answer
137 views

Marketing Cloud SMS to Service Cloud Case

In the Mobile Connect documentation is a use case described, to raise a Service Cloud case, if the answer to an sms does not match a keyword: https://help.salesforce.com/articleView?id=...
0
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1answer
42 views

Ampscript not Saving in SMS Configuration

I am trying to save a message which will be guided by ampscript for a single opt-in message. Am I doing something wrong? %%[ SET @Row = LookupOrderedRows("SMSData_FromWeb_ToMC_Test",1,"DateTime Desc",...
1
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1answer
63 views

Amp Script for updating a DE from mobile connect

I am trying to set up a text through mobile connect where when the customer replies to text with a keyword it gets loaded against a DE in Marketing Cloud. In the text response template, I have the ...
0
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1answer
25 views

MobileConnect export short/long code list

Is there a way to get the short/long/alpha code list from the MobileConnect on MarketingCloud? I see the list is there but need to go into each code to get more details... Is there a way to get the ...
0
votes
1answer
125 views

Is there any way to track link clicks for the links sent through SMS in Marketing Cloud?

We want to send product links to contacts through SMS. Once they click on the link we want them to follow a different path in journey. I am not able to add engagement split after SMS message in ...
1
vote
1answer
56 views

Storing the replies to an SMS

Is there a way to store the replies of the SMS are sent from MobileConnect? For example, I send an SMS offering a new product, and someone answer 'Hello, I would like to get more information'. It is ...
3
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0answers
326 views

MobileConnect reporting for Journey Builder sends broken after the June release

The challenge How to get campaign names (and possibly SMS names) to be displayed in the SMS Message Detail Report for SMS messages created in Content Builder sent out of Journey Builder? The Impact ...
1
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1answer
80 views

Send SMS to updated mobile number via Journey

I'm working on a use case, in which a contact enters a journey. The purpose of Journey is only to send sms. 1st SMS sent as contact enters the journey. After 3 days, contact changes his mobile ...
1
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1answer
50 views

Do not send SMS at night

Is it possible to not send SMS from 9 PM to 9 AM, and send out those messages the next morning. The SMS is being sent out via Journey. Thanks.
2
votes
1answer
121 views

AMPScript SMS InsertDE() function not working in SMS

It seems InsertDE() function is not working when triggered via SMS send (the code resides in the message body). I have tested the same function with a dummy cloud page and it was working good. Has ...
1
vote
1answer
64 views

Is Evaluation SMS possible in Journey Builder?

I have the following case. I created a journey and I need to send an SMS as an exit requesting the evaluation of the customer in his experience in the store. For example: Hello customer, evaluate our ...
0
votes
1answer
109 views

SQL MobileConnect Demographics Table

I have added custom attribute X to the MobileConnect Demographics table in Contact Builder. In Contact Builder, I have linked Table Y to the MobileConnect Demograpics table on attribute X. I'd like ...
0
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1answer
131 views

Redirect link in SMS messages

Is it possible to add the URL link to a specific word in an SMS? For example: Please visit our website for more information.
0
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1answer
59 views

SMS Personalization

In Contact Builder, I have table xxx joined to the MobileConnect Demographics table. When I send an SMS, I can include %%fieldname%% in the text and have the corresponding value correctly populate in ...
2
votes
2answers
94 views

Submitting a Short Code Application in US

I'm not familiar with the process for enabling MobileConnect short codes in the US (as the process for MobileConnect enablement differs by country and I'm based in Australia). One of my US clients ...
1
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0answers
28 views

Contact Context in Mobile Connect with Phone Numbers

Say a contact can exist more than once in a DE with different sub key, but same phone number. An sms is sent to one of them as an Outbound SMS (MT). This SMS is linked to a "Next Keyword". In that ...
1
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0answers
98 views

Keyword association to contact number

I need help with Marketing Cloud MobileConnect. Is it possible to link a keyword and a ShortCode to a contact number per REST API? I found the example below in the documentation, but it does not work....
1
vote
1answer
29 views

Records not being imported properly into SMS All Contacts

I've created a DE that's populated via entries on a Smart Capture form a user completes via a link in an email. The form captures the user's submission for 'MobileNumber', passes the 'ContactKey' as a ...