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Using outbound template for reserved keyword 'yes' and Y

Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect. I am aware that I can use the Mobile Opt-In template to do the above ...
Akshata's user avatar
  • 11
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1 answer
56 views

Tracking Email and SMS metrics with a custom field

My company sends order confirmation emails that each include an order number along with other transactional comms that also use this same order number. I need to be able to export the sent/bounced ...
JulieHurtz's user avatar
2 votes
0 answers
229 views

Wait By Attribute in 2-way SMS communication journey - values in the field changed by next keyword

I am trying to prepare a journey for 2-way SMS conversation, on the basis of this topic: Capture SMS response on Journey Builder. So my journey sends SMS message to the consumer and on the basis what ...
Maciej Barnaś's user avatar
-1 votes
1 answer
248 views

SMS Status Codes in _SMSMessageTracking having 4504 FailedDueToUnknownSubscriber when Journey Builder SMS sent

I use Journey Builder SMS sent and for some small amount of subscribers I had 4504 FailedDueToUnknownSubscriber in the field SMS Status Codes in _SMSMessageTracking according to this document. Because ...
Khoa Nguyen's user avatar
1 vote
1 answer
100 views

I want to create a Frequency Capping process on Number of Emails/ SMS/ Push messages sent to a customer in the last 1 or last 7 days

The basic process we are planning to use for achieveing this is: Create a DE that has SubscriberKey and 6 columns "EmailsCount_7days" "EmailsCount_1day" "SMSCount_7days" ...
Anay Shrikar's user avatar
0 votes
1 answer
51 views

Creating Multiple GUIDs in one AMPScript Block, is this possible?

I'm trying to InsertDE some data into rows to log next message conversations. Once a user replies I want to log in a DE the initial message that started the next message conversation, the reply, and ...
en-rep's user avatar
  • 25
0 votes
1 answer
72 views

SMS activity within a Journey

I have a Journey that uses a filtered Data Extension as the source from the Master DE. The Journey includes three emails, and I want the first email to be sent at the same time as an SMS message. I'm ...
Duicug's user avatar
  • 469
-2 votes
2 answers
261 views

Salesforce SMS solution

Is there a free salesforce native text messaging tool that can send sms to the person from salesforce? I did some research and found a few that we ll have to buy.
anon's user avatar
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0 votes
1 answer
515 views

Using an alternate SMS sender, like Twilio for SFMC; what's the impact on Super Messages?

Quick question: we are evaluating using Twilio as our SMS provider with SFMC. We want to know if sending a SMS through Twilio will result in a super message charge. So far, it appears that using ...
Rick's user avatar
  • 1
1 vote
1 answer
987 views

How to sync the real time SMS data from Marketing cloud to Salesforce? [closed]

I know that Email's tracking data syncing from MC to Salesforce. Is there any way to sync the real time SMS data from Marketing cloud to Salesforce? If yes, kindly provide the required steps with ...
Venkat's user avatar
  • 11
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0 answers
426 views

SMS Preview for MobileConnect

I created an Outbound SMS message using ampscript, and performing a bulk send from a sendable DE. I am logging some of the sendable DE values (used in ampscript above) to the SMSSendLog. Is there a ...
rajpc's user avatar
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1 answer
788 views

Managing different opt out per Business Unit with the same short code

I will soon be implementing MobileConnect on SFMC. I have several BUs, 1 for each brand, and one short code shared for all brands. Since the STOP keyword is global to the short code, meaning that if a ...
dadoo's user avatar
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1 vote
1 answer
116 views

How do I get SMS Shortlink API response to be a link and not a payload?

I am using the code below (just using stack exchange link for example): %%[ var @Id, @shortenUrl, @cuttlyUrl, @link, @linkName set @startDate = "2021-01-01 6:45 AM" set @endDate ...
en-rep's user avatar
  • 25
0 votes
1 answer
320 views

Send SMS via Journey builder- unable to render the header and footer in the message

I am sending an SMS message via the journey builder, so as per the docs I have created the SMS message under content builder and then using it with journey send sms activity. Hereunder configuration ...
Krisha's user avatar
  • 11
1 vote
0 answers
1k views

Unable to send SMS from Journey Builder using mobile number from contact data

I am trying to send an SMS from Journey Builder using contact data for mobile number as opposed to an entry source attribute. The SMS does send but only to contacts who are already in the ...
ejam16's user avatar
  • 11
0 votes
1 answer
353 views

Sms Custom Activity analytics window

I developed Custom Activity for sending SMS from Journey Builder. For the SMS analytics we created app inside AppExchange part of the Salesforce Marketing Cloud. There are tables and graphs with ...
Miromiro's user avatar
0 votes
1 answer
1k views

SMS Performance view dont showing the proper data

I have a journey with different versions from which I send an SMS using the SMS activity. Checking the SMS Performance tab to see the tracking it seems there is some discrepancy between the count I ...
fromero's user avatar
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0 votes
1 answer
208 views

Based on the SMS response will I be able to send an email through journey builder

I am trying to send an sms to a list of subscribers in a data extension through journey builder.I have added the DE as the entry source in the journey builder. Then I have created a SMS activity . ...
Jaya pradeep's user avatar
1 vote
1 answer
1k views

MobileConnect Short Code & Long Code options

Is there a way to use an existing Short Code or Long Code number to send SMS messages in MobileConnect? Also, are you limited to using prebuilt Templates when sending text messages? Is there a way ...
rilesog's user avatar
  • 13
0 votes
0 answers
327 views

Marketing Cloud - retrieve message name from SMSMessageTracking

I want to retrieve sms message name & campaign name from SMSMessageTracking data view. How to do that? Because i need message name & campaign name to calculate my sms campaign performance. I ...
Fracia Manoch's user avatar
0 votes
0 answers
389 views

SMS send through Journey SMS Activity but has not been received

As the title suggests I have a journey which sends an SMS message to a subscriber. The activity will Subscribe them to the KEYWORD used. A test subscriber has gone through my journey but has not ...
Deployment Failure's user avatar
0 votes
1 answer
27 views

sending sms/email to user and performing actions in salesforce based on email response

For an upcoming project module, there is a requirement to send SMS and Email to user. Later based on the Email response, further process to be carried out. I am aware about sending email thing but ...
A_Aranha's user avatar
4 votes
1 answer
3k views

Journey Builder SMS Send Opt In Behavior

In Journey Builder you can send SMS activities to Subscribers, dependant "Delivery Options" you can decide which users get the SMS. In my journey I have selected the later option (Subscribe all ...
Deployment Failure's user avatar
1 vote
0 answers
104 views

Journey Builder SMS "object reference not set to an instance of an object" [duplicate]

I have an issue with SMS sending from journey builder where the history shows "Failed - object reference not set to an instance of an object" for the SMS send activity for all contacts and they don't ...
Stephan de Paly's user avatar
3 votes
2 answers
6k views

How to difference between short code and long code?

Is there any way to check the code is Short Code or long Code in the Mobile Connect? what are the merits and demerits of both code? I found a few articles but they where confused me more.
Rushikesh Pandit's user avatar
2 votes
1 answer
1k views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
Rushikesh Pandit's user avatar
0 votes
1 answer
844 views

Check the SMS delivery status in journey builder?

I want to check the SMS delivery status in journey builder to take further action based on the status. Is there any way to check delivery status in the journey itself?
Rushikesh Pandit's user avatar
0 votes
1 answer
986 views

Sending SMS tracking data to the connected Sales cloud?

I have captured all tracking data from the "_smsmessagetracking" into the DE. Now I want to update object wherein sales cloud org with the respective tracking details like SMS delivery status, ...
Rushikesh Pandit's user avatar
0 votes
1 answer
379 views

Triggered Send does not send SMS from RST API even if response is success

I am trying to send SMS from postman using REST API, and I am getting successful reponse but I am not getting actual SMS. Following are the request and responses: Request: { "Subscribers": [ ...
Sarang's user avatar
  • 2,618
0 votes
1 answer
1k views

How to use keyword while sending an sms in mobile connect?

My marketing cloud org has around 30 business unit and i am new to this org. We have one short code for county US and it is showing 30 of 30 keywords used. Whenever i am initiating a sms send, i am ...
Shivam Shukla's user avatar
1 vote
1 answer
2k views

Can we Throttle SMS Sends in Marketing Cloud?

Is it possible to throttle SMS sends in marketing cloud? We would like to have the ability to specify how many sms can be send from Marketing Cloud within an hour. If the threshold is hit, then sms ...
Unais Komath's user avatar
0 votes
2 answers
3k views

How to use mobile connect SMS in Journey Builder?

i have created a send able DE with mobile number and i am using same DE as a entry source in the Journey builder, created Outbound SMS with personalization. In Journey builder i have configured the ...
Ranjith Haridas's user avatar
1 vote
1 answer
2k views

Connect to external API to send SMS [closed]

Is there any way to connect external API to send SMS from Salesforce Marketing Cloud?
John Felix's user avatar
0 votes
2 answers
468 views

Configuring Send SMS activity in journey builder

The documentation for mobile connect in journey builder has the following two points: Ensure the MobileConnect Demographic data extension contains the contact data used to personalize any ...
starhunter's user avatar