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Questions tagged [mobilepush]

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marketing cloud contact deletion mobile push

We are currently deleting contacts by the following rule. (CustomerId - 12 digit numbers only) SubscriberKey Like %-% (subscriber who cannot be defined) and DeviceID is NULL (Not App customer) Msg ...
Luna's user avatar
  • 27
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19 views

AMPscript in Location Entry push keeps runs when opening the app

We created a location entry message that has an AMPscript code that basically updates a field in a Data Extension by adding 1 to the value of that field. We implemented this solution to count push ...
Raas's user avatar
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24 views

SFMC Push Notification to custom Web URL

I would like to send a push notification that uses the Journey Builder option, "Go to Web URL: Insert a URL in the field that goes to a web page." Does this field support a content block or ...
JulieHurtz's user avatar
0 votes
1 answer
36 views

MobilePush React Native Expo Plugin iOS implementation problem

I wonder if you could help me identifying some problems regarding implementation of MobilePush React Native Expo plugin (MobilePush React Native Expo Plugin). We are currently collaborating with ...
sfPerson's user avatar
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0 answers
59 views

MarketingCloud AndroidSDK 8.1.5 | Tapping notification does not launch the app on Android 12 and up

I'm encountering an issue in our Android app where when notification is clicked, the app does not launch. We're using latest Library version 8.1.5 into project. Some key points from my findings: I ...
shubham_ag's user avatar
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18 views

SFMC Mobile Push Demographics - querying LastAppOpen, LastMessageOpen, LastSend, MessageOpenCount

I am working with a client that is looking to query MobilePush Demographics data such as LastAppOpen, LastMessageOpen, LastSend, MessageOpenCount. However, it seems these fields are not found in the ...
Ryan Moravick's user avatar
1 vote
0 answers
33 views

push_Enabled incorrect at first registration call

We've been noticing that for some reason at first app launch, the push_Enabled property is set to true at the registration call of the iOS SDK (currently 8.1.2), even though no push permissions are ...
Skip's user avatar
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3 votes
0 answers
85 views

MarketingCloudSDK-iOS repository has been Archived

The repository for the iOS MarketingCloudSDK has been archived: https://github.com/salesforce-marketingcloud/MarketingCloudSDK-iOS Is there a replacement available? All the documentation I've found ...
tww0003's user avatar
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2 votes
0 answers
37 views

Sending a mobilepush message to specific device in SFMC

We have a use case to send the Push message to the latest device of the customer. Is there a way via journey builder that we can leverage to send the push message to the specific/latest device . There ...
Bhuwan Pandey's user avatar
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0 answers
37 views

How can I query MobilePush Demographics to filter on Application Version?

Based on this I understand that _pushaddress is the data view that should be queried for MobilePush Demographics. However I notice there are some attributes visible on the MobilePush Demographics UI ...
Anay Shrikar's user avatar
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0 answers
39 views

Marketing cloud mobilePush batch Id

Our use case requires sending an API request from within the push notification message (SSJS/AMPSCript). We have an issue when a contact has several device IDs registered, which can happen every time ...
yoni349's user avatar
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1 vote
1 answer
84 views

Does SFMC Push Message support Amscript RaiseError Function?

thank you for your time. I wonder if Amscript RaiseError Function works for push message? I tried a few test and it's not working on my end, however I couldn't find any evidence that confirm or deny ...
Khoa Nguyen's user avatar
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1 answer
57 views

SFMCSdk Android - Request manager with status 429 too many requests

Android SDK RequestManager often logging with registration status "Too Many Requests - 429" Can someone explain what are the impacts of this in the registration process in Marketing Cloud? ...
Eloisa 's user avatar
1 vote
0 answers
54 views

Contacts delete and re-add to mobilePush?

We have implemented a contact deletion process. This was done to save extra license costs. So the same contacts who have been deleted may be resynced from SFCRM after some time, depending on the ...
yoni349's user avatar
  • 133
0 votes
1 answer
58 views

Automating initial MobilePush

Our goal is to be able to send MobilePush messages to Contacts based on data synced from Service Cloud. Our app has the MobilePush SDK configured with setDelayRegistrationUntilContactKeyIsSet=true - ...
Glen McMillan's user avatar
2 votes
0 answers
261 views

SFMC SDK is not configured correctly

I have a problem with the initialization of MarketingCloudSDK iOS on version 8.1.2, but the same problem is also in 8.1.1 and 8.1.0. My project is written in SwiftUI and I use the App protocol for ...
Michael Pohl's user avatar
0 votes
1 answer
65 views

Mobile Push - Purge old device entries

is it possible to delete / purge device level Mobile push records? Use case - we have a large database and some customers have multiple devices (opted out and opted in). We'd like to implement a ...
MC Qs's user avatar
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1 answer
52 views

Querying "Send Count" and "Last Send" in "Push Demographic Table"

There are a few fields that appear in the "Push Demographic Table" (Only Available in Data Designer - Contact Builder) but not on _PushAddress Dataview Table like "Send Count", &...
Khoa Nguyen's user avatar
0 votes
1 answer
132 views

Salesforce Marketing Cloud: Fetching of push messages from Backend

We have been sending a lot of push notifications (millions every day) via AWS SNS based on triggers in our backend services and quite a lot of push notifications (millions every month) via Salesforce ...
Anna MC Admin's user avatar
0 votes
1 answer
77 views

Mobile Push Messages not being delivered to Android

Background: Using ReactNativeSDK We have iOS and Android devices registered in MC Sends are being reported for both in Marketing Cloud with no errors Push messages are being delivered fine to iOS, ...
Glen McMillan's user avatar
2 votes
1 answer
191 views

SfmcSDK Error: Fatal Exception: java.lang.IllegalArgumentException: Receiver not registered

I've been testing push notifications on Android and got the following log on crashlytics and logcat. Important to note that I've received the notification successfully and had no problems opening the ...
Eloisa 's user avatar
1 vote
1 answer
84 views

Dependency error when using MobilePush SDK React Native module

We are running into an issue with implementing the react-native-marketingcloudsdk version 8.1.0 in our application specifically on Android. Refer to below screenshot. We have tried a few different ...
Eliot Harper's user avatar
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0 answers
118 views

SFMC push notification not opening application

I'm working on an application build in flutter framework. I'm using sfmc_plugin (https://pub.dev/packages/sfmc_plugin) for mobile push. Everything is working fine for iOS build but for Android build ...
Neville Santamaria's user avatar
-1 votes
1 answer
92 views

I have tried to trigger push notifications to my mobile number from sfmc mobile push

I tried to trigger notifications but the status seems to be sent but I did nt receive any push notifications. Even I didn't see any issue
SFMC Developer's user avatar
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1 answer
63 views

What's "Listen To Registration Events"in Marketing cloud iOS SDK guide?

I'm trying to configure the Contact Key Registration SDK in Mobile Push. I understand the process that delays registration until a contact key is set by the application, so that we can avoid double ...
Minkyeong Kwon's user avatar
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0 answers
35 views

Is there a way to return more response besides the "eventInstanceId" in the API after firing a trigger to a journey

Is there a way to return more response besides the "eventInstanceId" in the API after firing a trigger to a journey, Like I also want to get additional information in the In-app OR Mobile ...
Louie Sebastian's user avatar
2 votes
0 answers
326 views

Firebase Cloud Messaging API (Legacy) scheduled to be decommissioned in June, 2024 [closed]

I use SFMC Android SDK for the apps in my company and we have received a notification from Firebase stating that the Legacy HTTP protocol will be decommissioned soon. When looking through the ...
Gabriel Araújo's user avatar
0 votes
1 answer
212 views

About the relationship between the GUID and the Contact Key in Salesforce Marketing Cloud MobilePush SDK

I am using the Salesforce Marketing Cloud’s MobilePush SDK. I understand that a GUID value generated at initialization is later replaced with a contact key using the setProfileId or setContactKey ...
matsuda's user avatar
2 votes
0 answers
69 views

How to link mobile push engagement data with the journey's sent through?

In order to report on the Push message engagement we are extracting the mobile push detail extract. However, we currently don't have any fields in the extract that can help us link the mobile push ...
Anay Shrikar's user avatar
1 vote
1 answer
75 views

We are seeing a huge number of Mobile Push subscribers (550k) on our Dev App. There are no journeys running or import done

We are doing an exercise to clear contact count and noticed that one of our BU has more than 500k subscribers against our Mobile Push Dev App. What could be the plausible reason for this huge number? ...
parleggirl's user avatar
1 vote
1 answer
178 views

Salesforce Marketing Cloud - Not Opted in with error "Missing or invalid device token"

Good morning, I am having issues in my iOS APP when trying to register for remote notifications using the SFMC Swift SDK: sfmc-sdk-ios v1.1.0 MarketingCloudSDK-iOS v8.1.0 The steps I am following are: ...
Alberto Rodríguez's user avatar
1 vote
0 answers
62 views

Has someone created a Notification Centre for their Mobile App?

By notification center I am referring to a centralized location where users can view and manage all the notifications generated by the app. For eg - The heart icon on Instagram leads to the activity ...
Anay Shrikar's user avatar
0 votes
1 answer
369 views

Is there a way to generate the "Push Message Detailed Report" or "Mobile Push Data Extract Report" for all BU?

As there's the possibility to retrieve all email tracking for children BUs and also to check the "include child accounts" in the SMS detail report, I wonder if there's the same so I can run ...
SebOB's user avatar
  • 807
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0 answers
79 views

Mobile Push SDK creating iOS test users as OPTED OUT

As stated, the SFMC Mobile Push iOS SDK is creating test users in an OPTOUT status. Meaning the OPTOUT Date is same as the create date, and there is no OPTIN date. I found this post on here (on how ...
Patrick Downing's user avatar
0 votes
1 answer
197 views

How to request iOS Push Notification permission from 3rd party library instead from native code, react-native?

I'm using official react-native marketing cloud sdk for push notification integration. However as I've seen in the example as well ( https://github.com/salesforce-marketingcloud/react-native-...
Thidasa Pankaja's user avatar
0 votes
0 answers
38 views

MarketingCloud SDK - Xamarin Android- Couldn't access subtitle field

I'm currently working with the Salesforce Marketing Cloud SDK in my Xamarin project. In the SDK response, I notice that the subtitle field is missing, even though I've set it in the SFMC dashboard.
Georgin Jose's user avatar
0 votes
1 answer
96 views

Access SFMC sdk generated contact key in app

I am trying to figure out if it's possible to get the ContactKey that the SFMC SDK generates when a user installs and opens the app (with DelayRegistrationUntilContactKeyIsSet = false). With val ...
Arthur Noort's user avatar
1 vote
1 answer
76 views

Is it possible for a customer to have a DeviceID but no System/ Device Token generated in SFMC MobilePush?

We have the MobilePush SDK integrated in the app by our developers. This just came up as a question during one of our discussions with the stakeholders. As per my understanding the Device ID gets ...
Anay Shrikar's user avatar
-1 votes
1 answer
279 views

marketing Cloud - super messages

(1) Does SFMC have a feature within it, so as to calculate the usage of super messages and different channel usage ?? and DOES SF track and charge as of today / now their customers for super messages ...
suman's user avatar
  • 1
-1 votes
1 answer
127 views

Mobile Push notification shows sent but user is not receiving it, either in iOS or android platform

In SF marketing cloud we are using journey builder to send a push notification, the status says sent successfully and says "delivered" but message is not received by bothe the iOS and an ...
suman's user avatar
  • 1
1 vote
1 answer
149 views

Sending Push Notifications Within Journeys Triggered By An API Event Without DeviceID

I have the following Use Case: Journey is triggered from an API Event, It has PUSH Notification messages present. This Event does not have the Device ID which is used to send Push Notification to the ...
aryashah2k's user avatar
0 votes
0 answers
157 views

Salesforce push notifications not triggering in-app event listeners on Android

We are sending our push notifications from Salesforce Marketing Cloud Mobile Push and they are being delivered to both Android and iOS. We are also listening in on those push notifications inside our ...
Jrmin's user avatar
  • 1
0 votes
1 answer
681 views

Mobile Push Opt-out status update per deviceid

Let me quickly describe, what issue we are facing. The push notification messages delivery rate for our clients is currently 67%, which means that 33 % have bounced or are undeliverable due to various ...
Juraj Reško's user avatar
2 votes
0 answers
207 views

How to target a specific device in case a user has multiple devices (Push Notification)

I need to understand how to target a specific device in case a user has multiple devices via a push notification activity (journey builder). I found this official SF article Link Where they mention: &...
Juraj Reško's user avatar
0 votes
1 answer
195 views

Enable/disable analytics for tracking push notifications after MarketingCloud SDK initialization? (iOS)

MarketingCloud analytics for tracking push notifcations can be enabled by calling setAnalyticsEnabled(true) on the PushConfigBuilder instance when initializing SFMCSdk, as explained here. We would ...
SvenMajeric's user avatar
0 votes
1 answer
274 views

How to set receiving mobile push notification in system notification in Android

I'm integrating Salesforce mobile push in react-native application using the official library https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk I used firebase cloud ...
Thidasa Pankaja's user avatar
0 votes
1 answer
294 views

OpenDirect deep link not working for push notifications

We are managing push notifications for both Android and iOS via Salesforce Marketing Cloud SDK for React Native. We have set up deep linking within the app and tested it. The app opens a deep link ...
Jrmin's user avatar
  • 1
0 votes
1 answer
284 views

Receiving the push even when push is disabled with SFMC SDK

In my react-native mobile application I've integrated push notification via this library. https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk . However, I used .disablePush() ...
Thidasa Pankaja's user avatar
0 votes
1 answer
97 views

MobilePush Marketing Cloud Token Re-registration for existing contacts

We are working on finalizing our mobile app's compatibility with MobilePush. One thing one of our developer's noticed is that we don't update the Marketing Cloud token registration if the user has ...
Mike C's user avatar
  • 11
1 vote
1 answer
220 views

Push notifications stops working after a while

I am implementing the SFMC Push notifications on our app and we successfully implemented it (multiple sdk, contact key registration and stuff works okay) but we noticed that after a while (hours or 1, ...
Vinícius's user avatar

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