Questions tagged [mobilepush]

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29 views

Sending Push Notifications to Users Who Didn't Login

We're on the test stage of our Mobile Push implementation. We are using setContactKey and Delay Registration Until Contact Key is Set method, and this way, all of our contact's devices are having ...
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1answer
39 views

RichPush Notifications on IOS are blocking regular pushes

React Native. iOS only: I installed rich push notification extensions according to documentation here. I have 4 targets, so I created 4 extensions "rich", 4 separate Bundle Identifiers "xxx.rich" ...
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How does mobile push audience work? What should a contact list/data extension contain to send a push notification?

I am new to mobile push. Am trying to send a push notification to a test device. We configured the android app in the Admin section of Mobile push. When I try to do an outbound send, the mobile push ...
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1answer
25 views

Disable PUSH notification (opt-out) from SDK

We want to create a setting inside our app that let our clients enable/disable PUSH notifications permission sent by MC (commercial PUSH). We need this because we also send transactional PUSH ...
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0answers
42 views

Forcing Push Message send to a specific Device ID in Journey Builder

After registering a push device in the All Contact List, a random GUID is assigned to the contact created for the device. And when a ContactKey is assigned to that Device ID, it gets assigned to a new ...
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1answer
93 views

Mass Delete “Unspecified” Contacts in Marketing Cloud

Hi Experts, Is there a way to get "unspecified" contacts in Marketing Cloud - e.g. orphaned contact from setContactKey in mobilePush - in order to mass delete them from Automation Studio? I tried to ...
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1answer
29 views

Create MobilePush filtered list programmatically

I would like to know if Mobile Push filtered lists can be created programmatically. I couldn't find any details other than refreshing a list in the support documentation. Best regards, Vijay Prakash
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0answers
44 views

Problems with setting up MobilePush to App build with React

We are trying to implement mobile push with application build on React Native. App is installed, SDK is ready, for Android and iOS. First, contacts were injected anonymously with SFMC generated ...
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1answer
40 views

How to link the device ID to the right contact in SFMC and be able to trigger personalized push notifications / MobilePush?

Our client wants to use MobilePush to trigger personalized push notifications in real time to their contacts. His SFMC org will be connected with Salesforce CRM (so the Contact ID on the org would be ...
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1answer
30 views

How to extract the opens of mobile push in marketing cloud [closed]

I am trying to extract the opens of mobile push from marketing cloud using API. I was able to send the push notifications and get the delivery status of the push as well. The opens of these ...
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1answer
41 views

MobilePush Notification for Marketing Cloud Cordova plugn not displayed

We are using Marketing CLoud Cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) to implement MobilePush notification on the App but its not working when the Cordova plugin ...
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1answer
32 views

Geo Location Push Messages Exclusion List

Is there a way to apply an exclusion list to Geo location Push message through Salesforce Marketing cloud? Let's say I want to send anyone who is within the proximity of xyz hotel a geo location push -...
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63 views

Opens in mobile push are not reflected in marketing cloud

Recently we have created and integrated an android app into the Mobile push of Mobile Studio. We have implemented the Marketing Cloud Mobile Push Android SDK in the app. Additionally, to implement ...
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1answer
29 views

React SDK Contact Registration

Using the React SDK for MC Push is there a way to Delay Registration using the iOS SDK? There is a method to update Contact Key, but it's unclear how this works. If the Contact is registered already (...
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1answer
28 views

Mobile push In-App messaging button behavior

I've sent an In-App message via a Journey where the button "A" has been assigned with the action "Open page in app". Everything seems to work OK but I am not sure about the "actionType" I am using ...
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1answer
56 views

Mobile push contact registration via marketing cloud standard api

Is it recommended and viable that the mobile app uses the standard marketing cloud Create Contact API instead of using the contact registration of mobile push sdk for Android and IOS?
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1answer
67 views

How to know if the GeoPush activate successfully?

I followed instructions in the official document to set my SDK, below is the response result. I wonder from this response how to know that the GeoPush activate successfully? Thanks! { "Analytics ...
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0answers
20 views

Does anybody know why some listID are numbers and others are alphanumeric?

I'm working whit MobilePush List. I run this query: SELECT SubscriberKey, Status FROM _ListSubscribers WHERE ListID = '7890d736-7f37-ea11-a2e9-1402ec938f98' and returned the following error: Query ...
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58 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
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4answers
242 views

Mobile Push Demographics data shown multiple device ID for one contact in SFMC

I found that my contact ID in SFMC had shown multiple device ID in Mobile Push Demographics data. In actual, I only have 2 active device, but why in SFMC shown 4 device ID, and 3 of them are still ...
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1answer
43 views

MarketingCloudSDK iOS (v6.4.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v6.4.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. On the order of a few hundred since this was released. All the effected users ...
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1answer
30 views

Is there a MobilePush extract type?

According to the Salesforce documentation there is a "MobilePush extract type". Is this referring to "Mobile Push Detail Extract report" or is there another extract type to pull my MobilePush lists?
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63 views

open direct in mobile push do not accept ampscript

When creating a new mobile push message, I want to use amp script to fetch the deep link from data extension based on consumer country. But sfmc gives below error: Fix the validation errors below to ...
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1answer
49 views

Will the mobile app auto register device again after delete contact in MC

I have updated the new version of mobile app with Contact Key updated and the user is starting upgrade the app. I discovered that when the app is updated the contact key also not changed. Is there ...
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2answers
55 views

Extract all Contact Key and Device ID from Mobile Push

As the title suggests, I'm trying to extract the Contact Key and Device ID of all my Push contacts. I'm aware of the _PushAddress data view but this contains the Contact ID and not the Contact Key. ...
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0answers
40 views

iOS mobile SDK 6.4.1 crashing (application protected data)

Our app is crashing after latest SDK update (v6.4.1). Push notification setup was updated using latest learning app example and docs related with application protected data. Related code: func ...
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1answer
71 views

What parameters can be passed to a redirection CloudPage from an inbox notification?

Inbox messages redirecting to CloudPages can be personnalized with system attributes like subscriberkey or _subscriberkey or contactid. However i'm wondering if these variables are passed to the ...
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2answers
85 views

How to know if a push notification has been read or at least delivered in Marketing Cloud?

I added a push notification in my JB and my requirement is to send an SMS after some hours if the subscriber did not open or see the push notification. Is there a way to get this information any how? ...
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1answer
84 views

How to convert Mobile Push List into Data Extension

I have created a list in Mobile Push directly by filtering the contact mobile push attributes. But am figuring out a way to convert the list into a data extension. Is there any way to do that? ...
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1answer
35 views

How can we access 'LastOpenApp' , LastOpenPush', 'LastSendMobilePush' attributes from SFMC data views? [closed]

How can we access 'LastOpenApp' , LastOpenPush', 'LastSendMobilePush' attributes from SFMC data views?
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1answer
73 views

Mobile Push Contact Key Setup

I have a question regarding SFMC Mobile Push. Please find below scenario Install the App on IOS It created a new Contact Key (123456) in Mobile Push (since we are not passing the contact key, the ...
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1answer
78 views

Rest API Method

Does the REST API support querying mobile push demographics? How to retrieve mobile push demographics data for a given contact key ? I searched the documentation https://developer.salesforce.com/...
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1answer
54 views

How to retrieve a demographics field in a push notification via ampscript?

In my outbound push notification, I am trying to get a demographics field using ampscript but I am not getting anything. For instance having this: what is the Ampscript code to get the value ...
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0answers
70 views

How to allow for both mobile push notifications and web app notifications in SFMC and synchronise?

I am looking at how my organisation can: Send push notifications to a mobile app Extend an existing web app (built in Drupal with some Node JS) to receive the same notifications as the mobile app (...
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1answer
43 views

Functions Reference for Mobile Push SDK

I know about the documentation in respectively github repository for Android and iOS. I also know about the learning apps. But is there any functions reference for the SDK? For example, in this ...
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1answer
55 views

MobilePush SDK - In-App Messages implementing

Does anyone having experiences with implement MobilePush SDK for In-App Messages? Our developing team is chewing the learning app but it doesn't specific the method that SDK handle In-App Messages ...
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1answer
36 views

Possible for using API to update Subscriber Key populated by Mobile Push SDK?

I have this very awkward situation with my mobile application developing team. I have consulted dev team to implement the delay registration method for the app but happened to some miscommunications ...
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1answer
39 views

setAnalyticsEnabled(true) not updating messages opened percentage

I am using mobile cloud SDK to consume push notifications in my android app.Analytics of opened notification is not updating.I have set setAnalyticsEnabled(true) in my builder.
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1answer
91 views

MobilePush SDK & Progressive Web Apps (PWA)

My question is rather simple, and I can't find anything on it in the SDK documentation. Can the current disposition of the MobilePush SDK be integrated in Progressive Web Apps (PWA)?
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0answers
54 views

Fatal Crash in Marketing Cloud SDK (ANDROID) - RejectedExecutionException

We are frequently seeing a lot of this fatal crash in our production app. It's our highest crash (thousands of users) with our latest release. Is there any way we can work around this issue? ...
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1answer
101 views

Open direct link not working

The issue is that, when the user is logged in the mobile application and he receives a mobile push notification and clicks on it, then it takes to the specified URL mentioned in Open Direct of Mobile ...
2
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1answer
106 views

Cannot opt in iOS Devices for Push Notifications

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). The device is shown as "Not Opted In" and the "Opt Out Source" is marked ...
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1answer
44 views

MobilePush Exclude devices issue

With MobilePush the documentation clearly states that the way it determines which devices are sent the message is as follows: Based on criteria that is selected go and get the contacts that have a ...
1
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1answer
103 views

What does App Inbox message in Marketing Cloud do?

I'm struggling to understand the concept of App Inbox message type within Marketing Cloud's Mobile Studio. Can someone explain what this does (thats not from the Salesforce documentation). Some use ...
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1answer
39 views

mobile SDK configuration

is it possible to configure the mobile SDK to target a domain other than mkt cloud API domain, so that the communication first passes through our infrastructure and then is "proxied" to the mkt cloud ...
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0answers
75 views

MobilePush - Track Push Notifications' Opens

One of our customers has asked a detailed report of users who opened a push notification. Is there such a report or some sort of a data view to query from? would be very helpful. Thanks!
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1answer
25 views

How to send metadata information like mobile no, email id while initializing the MarketingCloudSdk

How to send metadata information like mobile no, email id while initializing the MarketingCloudSdk. I need to mobile number information to be tagged/linked to device id created in Mobile push.
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1answer
56 views

how to implement custom key in mobile app with sfmc cordova plugin

mobile app uses MC Cordova plug in to receive push notification. Push messages are published from Marketing Cloud and we are trying to use custom keys to add metadata in the payload. The custom keys ...
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0answers
98 views

How to retrieve Custom Keys or Custom Data (Push Notification Payload) from Push Notification response?

I am using Salesforce Marketing Cloud SDK and MCCordova Plugin. I tried accessing userInfo dictionary data as mentioned in below link, But I am not receiving any Push Notification payload data. https:...
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0answers
42 views

“Automatically Refresh Upon Sending” list function doesn't work

In Salesforce Marketing Cloud, the button "automatically refresh upon sending" present in every contact list doesn't stay on after clicking on "Change" and setting it to "On". After the page is ...

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