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Questions tagged [mobilepush]

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7 views

Cannot opt in iOS Devices for Push Notifications

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). The device is shown as "Not Opted In" and the "Opt Out Source" is marked ...
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0answers
16 views

MobilePush Exclude devices issue

Good Morning, With MobilePush the documentation clearly states that the way it determines which devices are sent the message is as follows: 1. Based on criteria that is selected go and get the ...
1
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1answer
35 views

What does App Inbox message in Marketing Cloud do?

I'm struggling to understand the concept of App Inbox message type within Marketing Cloud's Mobile Studio. Can someone explain what this does (thats not from the Salesforce documentation). Some use ...
0
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1answer
29 views

mobile SDK configuration

is it possible to configure the mobile SDK to target a domain other than mkt cloud API domain, so that the communication first passes through our infrastructure and then is "proxied" to the mkt cloud ...
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0answers
22 views

MobilePush - Track Push Notifications' Opens

One of our customers has asked a detailed report of users who opened a push notification. Is there such a report or some sort of a data view to query from? would be very helpful. Thanks!
0
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1answer
16 views

How to send metadata information like mobile no, email id while initializing the MarketingCloudSdk

How to send metadata information like mobile no, email id while initializing the MarketingCloudSdk. I need to mobile number information to be tagged/linked to device id created in Mobile push.
0
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1answer
27 views

how to implement custom key in mobile app with sfmc cordova plugin

mobile app uses MC Cordova plug in to receive push notification. Push messages are published from Marketing Cloud and we are trying to use custom keys to add metadata in the payload. The custom keys ...
0
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0answers
44 views

How to retrieve Custom Keys or Custom Data (Push Notification Payload) from Push Notification response?

I am using Salesforce Marketing Cloud SDK and MCCordova Plugin. I tried accessing userInfo dictionary data as mentioned in below link, But I am not receiving any Push Notification payload data. https:...
2
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0answers
39 views

“Automatically Refresh Upon Sending” list function doesn't work

In Salesforce Marketing Cloud, the button "automatically refresh upon sending" present in every contact list doesn't stay on after clicking on "Change" and setting it to "On". After the page is ...
0
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1answer
25 views

MCCordovaPlugin, getting Push Notifications only when contactKey is set to my phone number?

I don't remember if my phone number is somehow tied to sending push notifications or not. At this point, I am always able to successfully send and receive outbound push notifications if i ...
0
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1answer
30 views

Application Not Responding while reading Inbox Messages on Android App Start

I'm using Marketing Cloud SDK (Mobile Push) v6.1.0 But I'm receiving a lot of ANRs as observed on Google Play Store performance reports. ANR is observed while we are reading InboxMessages using ...
1
vote
1answer
33 views

ERROR: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted

When configuring the marketing cloud SDK on iOS, I receive this error on initialization: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted. What are the ...
1
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0answers
56 views

Error receiving notifications from Journey Builder in android with SDK v6.3.4

🙏🏽 Hello everyone, I’d implemented Marketing Cloud sdk on android to receive push notifications. The notifications are working perfect from Mobile Push, however, when we send it from Journey ...
0
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0answers
27 views

Messaging.PushNotification : change structure of payload

I'm building an app on iOS and Android using react-native without the Salesforce Mobile SDK. I want to be able to send Push Notification to the app using Salesforce PushNotification class in Apex. ...
0
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0answers
32 views

MobilePush SDK - Redirect To Web URL

As you all may know, there is an additional configuration in the mobile push SDK required for handling push messages redirection to a custom URL from an external source. Following the link: https://...
1
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1answer
78 views

Geofencing push notifications in Marketing Cloud

Can i send a push notification when the contact enter the location and satisfy additional conditions, like for instance owns a membership card or age range? Basically I don't want to send to everyone ...
2
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2answers
70 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
0
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0answers
22 views

Customer Key Of The _PushTag Data View [duplicate]

Is there a customer key to the "_PushTag" data view? I need it for API uses and SSJS development.
1
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1answer
47 views

How often is MobilePush SDK data synced back to Marketing Cloud?

As the title states, I want to know how often does the MobilePush SDK sync back data to Marketing Cloud? For example, if I create a custom attribute in MobilePush Demographics and populate it ...
0
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2answers
62 views

Cannot redirect to a WEB URL from push notifications

We need to build a push notification that redirects to a web link when you click it. Anyway, when I create a push notification from the content builder, I have an option to select an open behavior, so ...
0
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1answer
40 views

Marketing Cloud Push Notification not received on Android

I have implemented the Marketing Cloud SDK in an mobile application using the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) and i have contacts being ...
0
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2answers
69 views

Mobile Push SDK Opt-in status

We are in a process of testing new functionalities for our Mobile Push implementation. We can set standard and custom attributes via the SDK using sfmc_setAttributeNamed but we have some issues with ...
0
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1answer
25 views

Help debug MobilePush send

I am trying to use Triggered API to send a Push notification. Can anyone help me debug what could be wrong with this simple code? I have the right Client Secret and ID as well as mobilepushlistid. %%[...
1
vote
1answer
44 views

MobilePush Contacts Registered As “Opted Out”

We are trying to opt in contacts to MobilePush in order to send them push notifications. Usually it works pretty well, but now contacts who register in our app are being inserted as contacts who "...
1
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0answers
29 views

AMPscript Dynamic Date MobilePush Message

Is it possible to reference a date attribute of a particular push message? As in something like: %%[ VAR @messageCreatedTime SET @messageCreatedTime = MessageCreatedTime ]%% Inbox Subject Line: %%=...
1
vote
1answer
26 views

Is it possible for both MCCordovaPlugin and FCMPlugin to co-exist?

Specifically we would like our Mobile Hybrid App to be able to receive Push Notifications from Salesforce MarketingCloud MobilePush, but to also have the ability to send Push Notifications, using the ...
0
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1answer
37 views

PhoneGap + MCCordovaPlugin where should ic_notification image be placed?

Trying to do a simple PhoneGap build with MCCordovaPlugin. Keep getting this error: java.lang.RuntimeException: Unable to get provider com.salesforce.marketingcloud.cordova.MCInitProvider: java....
1
vote
2answers
59 views

Customer Mobile Push Details Extract

We have a requirement to send mobile push messages from the data extensions as we need to segment data and put in the data extension.The data extension have only contact key.We need to export the ...
0
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1answer
92 views

Mass import of Mobile Push preference data

We are moving away from a third party notification service to Marketing Cloud's Mobile Push. We hold preference data (customer, status and device ids) from our old system. Can this be migrated to ...
1
vote
1answer
52 views

Mobile Push SDK ContactKey requirements

We are implementing Mobile Push into our App, part of the SDK requires us to registerContact within MC. This requires us to query the Salesforce ID internally to set the appropriate Contact Key up. I ...
1
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0answers
33 views

Can I migrate preference data for Mobile Push?

Is it possible to migrate push consent (opted in/out) from an external system into Mobile Push? As this maybe go down to device level how would this be imported/stored in Marketing Cloud
0
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1answer
69 views

Create a filtered list using 2 or more tags - MobilePush

We want to create a filtered list with few rules that contain few tags. I have a contact with a "fishing" tag and a "boating" tag, and another contact with only a "fishing tag". I want to create a ...
1
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2answers
56 views

Track Mobile Sessions Using Marketing Cloud SDK

We would like to track user sessions on a customer's app using the marketing cloud SDK, but after digging on the internet I haven't find a way to do so. Is it possible?
2
votes
2answers
102 views

How to correctly setup Mobile Push with correct Contact Keys

We use MC Email Studio (synced with the connector to Sales Cloud) to contact Subscribers via email and use the Salesforce PersonContactId as the Contact Key for all our sends. We are implementing ...
1
vote
1answer
40 views

Should I create individual Apps in Mobile Studio?

I need to create an app within Mobile Studio to be able to send push notifications within MC (Mobile Studio > Admin > Apps). Should I create one app for both Android and iOS or should I create one ...
1
vote
2answers
48 views

Impact of intergrating the mobile SDK

We have some concerns about integrating the SDK with our app. We don't like that it is going to add about 50MB to APK. Does anybody know what the performance impact is on your mobile app? Is it ...
0
votes
1answer
30 views

How to trigger email through MobilePush SDK?

I'm trying to figure out how to send a Welcome email immediately after a user registers to my mobile application. Once a user registers, a unique identifier is created for them. We have their email ...
0
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0answers
45 views

Clarification on configuring SDK iOS SFMC?

In regards to configuring the SFMC iOS SDK for use with Mobile Push, how often does the sfmc_configure() method need to be called? every launch? (more? less?) Note: I'm using the ...
0
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0answers
63 views

Disabling push notifications for user per device on iOS SFMC SDK

I want to disable push notifications for a given user when they log out of my app. I only want to disable notifications for the particular device they logged out of, not for their entire account. I'...
2
votes
1answer
52 views

Mobile Push message history with ampscript processed

One of our customer want's to access the history of mobile messages deployed to subscribers. Some of the messages on this account are complex and are built using ampscript, Simplifying, they look ...
0
votes
1answer
25 views

How to get sale and event tracking reports for Mobile Push

We left Urban Airship for push notifications to Salesforce Mobile Push. With Urban Airship we were able to get reports on - app open - added to cart - purchased (conversion, AOV, purchase total) We ...
0
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2answers
50 views

MobilePush Contact Builder Data model

I have mobilePush enabled for all BU's but some of them have more attributes in the "MobilePush Demographics" table, plus one is related to "MobilePush Subscriptions" and "MobilePush Tags" entities ...
1
vote
1answer
195 views

Mobile Push Device ID Android SDK

Is the DeivceID that is visible in Marketing Cloud (on Contact) after registering a device via MobilePush SDK is unique to the device or is it a system generated value?
0
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0answers
45 views

Cordova Plugin crashes the app on launch

I'm having some problems with MC-Cordova-Plugin. When I install it, it crashes the app. Whithout it the app runs seamlessly. With the plugin installed, I can build it with no problems, but when I try ...
2
votes
1answer
47 views

How can I differentiate anonymous in Push

I would like to differentiate the anonymous users from the non-anonymous in Push. Is there a way to access that data? I see there is no Data Views but three reports in which I don't see how I can ...
0
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0answers
117 views

How to query “Last Application Open” & “Last Send” from _PushAddress or other relevant data view?

I can query the system attributes from the _PushAddress data view as listed here: Attributes in _PushAddress and _PushTag Data Views But I am unable to fetch the "Last Application Open" & "Last ...
0
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0answers
39 views

Salesforce Implement Push Notification in iOS app developed with GoNative

I created app from GoNative with website link(And this website is using Salesforce). What I don't know is that how to implement push notification into iOS app which is built with GoNative(It is mainly ...
1
vote
2answers
132 views

Sendable DE Column passed as String Parameter in CloudPage URL

We are working on implementing APP Inbox messages. When we create an Inbox message in MobilePush studio it generates a CloudPage URL. I am looking for editing this auto-generated CloudPage URL to ...
1
vote
0answers
28 views

How do I update record of DataExtension in Marketing Cloud (ExactTarget) and trigger a push notification if certain criteria are met?

I need to understand if this is possible to implement the following flow in Marketing Cloud. A User opens mobile app and performs some action. A new record to custom object ( I guess to custom ...
0
votes
1answer
36 views

Marketing Cloud Cordova Plugin - iOS Push Notifications - entitlements required?

We are using Cordova for our mobile apps and hence we are in process of integrating Marketing Cloud Cordova Plugin with our cordova app. I had a question do we have to set aps-environment entitlement ...