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Questions tagged [contactbuilder]

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How to add values from DE to button in email?

I have a problem. In my email template I have a button in "href" which should pull up a link from a certain field. (I have emails in my extension and each email has its own link) So, I found ...
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32 views

How to manage Lead generation in Marketing Cloud?

We are migrating from Salesforce Pardot to Marketing Cloud . Currently in Pardot they have lead nurture form where a user sign ups in form and when they qualify , signed up user get converted as lead ....
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46 views

Contact count is much higher than number of emailable contacts

Our contact count in SFMC is being reported at twice the number of actual contacts we are syncing over two sendable synchronized data extensions (contact and lead). I've checked everywhere I can (...
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1 answer
174 views

How to find subscribers specific to Business unit?

I have 2 BU's in my account and single contact(email address) being part of both BU's. I'm not able to find which contact belongs to which account Id , since MID field is not available in _subscribers ...
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1 answer
89 views

Data source for Audience Builder and Contact Builder

I am trying to understand how the Audience Builder and Contact Builder works. I went through a lot of documentation online but couldn't really find the accurate answer for the data source for these ...
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Getting an error while trying to import Mobile Push contacts into Contact Builder

I am trying to import some push contacts into Contact Builder but at last step of file import I get an error saying : "An error occurred attempting start your import. Contact Global Support for ...
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1 answer
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What contacts can be deleted in contact builder to reduce the contacts' count in Salesforce Marketing Cloud? [duplicate]

The count of "All contacts" has increased suddenly after integrating new business unit with sandbox. It is not possible to query all contacts, so what can be done to reduce the count of ...
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  • 1
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1 answer
191 views

Contact deletion in Child BU

I've successfully processed contact deletion in Parent business unit, but I'm having trouble with setting automation program for deleting contacts in Child BU. As far as I know, the contact deletion ...
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2 answers
204 views

Create a DE field that has GUID/NewId as its Default value

I am trying to add a field to existing DEs that has a non-nullable Default value that generates a random ID, similar to what the GUID() and NewId() functions do but within the Email Studio Data ...
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1 answer
75 views

Using 1:M relationships in Journey Builder Split

I am trying to understand on how to utilize the 1:M relationship in the journey builder decision split. I have two tables: CustomerDE (CustomerId[PK], EmailAddress, CustomerName) ContractDE (Customer ...
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52 views

How to send MobilePush data into a data extension?

So I have a client that has been sending MobilePush data using an SDK to "All Contacts" in Contact Builder from their Mobile App. The question that I have is whether this same MobilePush ...
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34 views

Linking multiple Data Extension attributes to a single Data Extension attributes

Ideally a contact has 2 Program Acronyms assigned, and these connect to another DE with full details about those Program Acronyms. In other words - In Data Extension #1, a single contact has two ...
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146 views

How to know the number of contacts per Business Unit?

I am on a multi org instance. From the Parent BU, I would like to know the number of contacts per child business unit. For the moment, I have not found a solution other than filtering on the attribute....
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75 views

Parent BU Synchronized Data Sources also showing in Child BU's as well

I have enabled Multi-org in my salesforce marketing cloud account. I have connected my child BU's with different-2 salesforce users org. When I go to Contact Builder > Data Sources > ...
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1 vote
0 answers
34 views

Field mapping for import definition changed by itself

I am trying to create a Contact Import activity by following this pervious topic to update SMS optout status (with intention to run this on scheduled automation) but I am getting "NotFound" ...
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1 answer
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Data design in marketing cloud

I have to create an attribute group where I have two Data extension, below is the criteria for the same: DE1 field name "Email" DE2 fields name "EamilA" and "EmailP" i ...
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75 views

Can't send test emails in Journey Builder

These are the steps we are taking. We use either Lead ID or Contact ID as the Contact Key. Email Studio > Interactions > Imports using a report from Salesforce and importing records into a ...
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1 answer
67 views

Does updating the mobile push contact key value in the app code update all the previous push contacts?

For email we use email address as contact key. For push we use UUID as contact key. And in contact Builder it appears as separate records and we can identify them as same customers. Yes I know that we ...
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1 answer
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Add Records button is missing in Data Extension - Records Page

The Add Records button is missing in Data Extension - Records Page. As per screenshot, there is only Import, Export and Clear Data button.
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1 vote
1 answer
62 views

On uninstalling the app how is the user updated in Marketing cloud?

The user installs the app and then opt-ins to receive push notifications. At this stage, we send the users UUID & Device ID to marketing cloud. Scenario: If the user removes the app from the phone ...
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1 answer
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Update or Overwrite in SQL Automation when using Contact Data Attribute Group in Journey? [closed]

I have a Journey using Attribute Group / Contact Data. ContactKey:1:N The Journey Entry data extension (:1) in the Attribute Group, has a Today minus -2 days filtering in the SQL query in Automation ...
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2 answers
186 views

Implications of deleting from All Contacts

Our organization is cleaning up our All Contacts list. I'm wondering - when the contact is deleted form All Contacts, will they also be removed from any auto suppression lists they may be on? I just ...
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Is it possible to add new contacts and imported contacts to an already active Journey in Journey Builder with set data entry?

Right now, my entry criteria is to use any contacts that have signed up using a form on our website. I was wondering if it is possible in Marketing Cloud to either add newly created contacts or ...
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1 vote
1 answer
56 views

Why is CRM Contact data unavailable on Child BUs in Marketing Cloud?

We have a Marketing Cloud instance with multiple BUs. The Parent BU is connected to Sales Cloud with MC Connect. On the Parent BU we use automations to filter and share contacts with the child BUs. ...
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  • 198
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1 answer
201 views

Are non-sendable DE's counted as contacts for billing purposes?

We are in the process of deploying SFMC for our company and need to refer to minor data for our email sends (emailing parents of minors), but do not plan to actually email these minor contacts. To ...
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2 answers
41 views

Managing Order journey with reviews

I created a data extension to capture customer data and other data extension to have order details. This data is updated daily. I created an attribute group with below links: Contact key relates to ...
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1 answer
51 views

How to find out under which Attribute Group the 2 data extensions are mapped?

I am inside the Journey and DE is the entry source. There is a filter applied in Decision split known as ‘double_opt_in’ (can be true or false). This ‘double_opt_in’ field is not in Entry source DE, ...
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1 answer
24 views

'IDFA' is used as a contact key for some contacts and 'unique keys' for other contacts

When I go to 'All Contacts'> 'Mobile Push' I noticed that some contacts have IDFA(advertiser ID) as Contact Keys. While other contacts have unique numbers as Contact Keys. Do you know why this is ...
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1 vote
1 answer
466 views

Synchronized Data Sources fields not available in Marketing Cloud

When synchronizing object's fields, some fields are missing in MC to synchronize even though they have the box visibly checked for the system administrator. These fields are: Account - ShippingAdress ...
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1 answer
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Why does my converted Lead have no associated Salesforce data?

I have created a new Journey in Marketing Cloud for new Salesforce Lead records (using Salesforce Data) as the entry point. The purpose of the Journey is to send information to the Lead until they ...
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0 votes
0 answers
112 views

Update Contact Attributes

Can anyone shed some light on how Contact Attributes get updated? We have our Marketing Cloud connect to Health Cloud with Marketing Cloud Connector. We also have a Journey that is running on a Data ...
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1 answer
38 views

Is it possible to map Data Views to Data Extensions in attribute group?

I have created a Attribute Group in Contacts Builder. I have a Data extension with customers(contactID, name, email). Can I link Data Views in Attribute groups? Is it possible to do so? I want to link ...
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1 answer
277 views

How do I update a subscriber's email address in Marketing Cloud when the corresponding Contact mail is changed?

The case is the following: Contact located in Salesforce Service is added with "XXX@mail.com" mail. Salesforce Service is connected to Marketing Cloud. Note: Subscriber Key is Salesforce ...
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1 answer
185 views

How to fetch values using AMPScript from different data extensions?

I have a question regarding AMPScript. My Data Extensions are attached in the link at end of this question(For reference). I want to send personalised email adding product name. %%[ var @productname ...
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1 answer
88 views

Journey Builder API Event Data Extension does not have email attribute. Can I still send email if its linked to other DE in Data designer?

In journey builder I am using API event (as entry source). Whenever the event occurs the Orders DE gets populated that has 2 fields : customer_ID & order_id and then this Orders DE enters into ...
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0 answers
105 views

Receiving an error when attempting to set a data retention policy on a contact builder data extension

I'm attempting to implement a data retention policy on data extension and I'm receiving the following error: "Can't implement data retention policy right now. Try again later." The data ...
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1 vote
0 answers
80 views

Unable to select a default email attribute in Journey Builder. Entry source DE email field is encrypted

I'm using Data extension as an entry source for our welcome journey who would be receive emails from SFMC for the first time. I trying to select the default email address Using email attribute from ...
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1 vote
1 answer
222 views

Journey Builder and Update Contact

I am busy building a multi-step welcome journey in SFMC, but some aspects aren't working as expected. We have an external CRM system that we import data from in to SFMC, where our ConsumerID is set as ...
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263 views

Marketing Cloud Pause Sync Contact Object

I have synchronized the objects "Account" and "Contact" in my Marketing Cloud org. In case I wanted to pause the synchronization for the "Contact" Object, will it affect ...
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0 answers
95 views

Can I update all fields from an Object in Salescloud from Marketing Cloud?

I'm trying to update several fields that I can see in the synchronized object within data sources but when I create an update lead activity in Journey Builder, these fields are not available to update....
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1 answer
25 views

Is there any way to identify filter in creating new Filter Activity?

I have this situation when I saved a filter to list in either Mobile Studio or Contact Builder with the name of a list (pic.1 above). When I try to create a Filter Activity in Automation Studio for ...
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0 answers
73 views

LookUp by Attribute Group Instead of Specific Data Extension

In Salesforce Marketing Cloud, I have the following: Data_Extension_1 Subscriber Key (Primary Key) Email (Email Address) Data_Extension_2 Subscriber Key (Primary Key) Gender (Boolean) Fav Movie (Text)...
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  • 189
0 votes
1 answer
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Is it safe to delete Populations in SFMC?

We are working on a Contact Deletion process in SFMC and are now dealing with an issue regarding Populations. Basically it's not removing contacts from there and so they still count against the ...
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1 vote
1 answer
1k views

Best way to remove/delete all contacts in Marketing Cloud? [duplicate]

Have a large amount of junk contacts that are not part of any data extensions that need to be deleted (400k) from the marketing cloud instance. What is the easiest way to go about doing this? If there ...
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1 answer
200 views

Creating a custom preference page that syncs to SF

We would like to develop a custom preference page to handle subscription lists for both email and mobile. Those subscription lists for each subscriber should be synced to SF lead/contact record as ...
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  • 213
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2 answers
79 views

How to manage Contact Keys created before connecting MC to SF

Our MC wasn't connected to SF in the last year. Therefore the contact key value that has been used is email address. Now we have purchased a SF account license and we are planning to connect it with ...
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  • 213
3 votes
1 answer
463 views

Retrieving Contact Key on MobilePush Demographics

I need Contact Keys of contacts on MobilePush Demographics. Can someone explain how can I manage to retrieve Contact Key on the custom attribute on MobilePush Demographics? I've tried these, but none ...
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0 votes
1 answer
56 views

how to populate contact counts from all contacts in landing page

I would like to populate the contact counts from All Contact in landing page, is there any system data view for all contact. Regards, Ahmed
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0 votes
1 answer
102 views

How are Person Accounts billed in Marketing Cloud?

I am syncing Person Accounts (effectively Accounts and Contact objects) from my Salesforce CRM to Marketing Cloud. As syncronised objects are also billed by Marketing Cloud, can anyone confirm how ...
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0 votes
1 answer
94 views

Reintroduction of Contacts that could be processed by deleting contacts

This is my question: For example: I make a backup of number X records on the synchronized Salesforce Account. Then I pause the Synchronize Data Sources and so I start Contact Deletion in the Marketing ...
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