Questions tagged [contactbuilder]
The contactbuilder tag has no usage guidance.
256
questions
-2
votes
1
answer
43
views
Contacts without channel addresses deletion
I have extracted the contacts without channel adresses in Marketing Cloud and while trying to delete them (over 2 million), the deletion couldn't be processed as the maximum contact that could be ...
- 5
1
vote
1
answer
46
views
How to keep AllSubscribers email address up to date when unique identifier is a subscriberkey
Background: In our use-case, a unique identifier of a customer is a SubscriberKey. We DO NOT HAVE salesforce.com connected to SFMC. SFMC is running independent.
We get all contacts in a ...
- 169
0
votes
1
answer
52
views
Find contacts that were created in the past 6 months?
Our client's SFMC Contacts count is overage, and before we can perform the contact deletion to reduce the contacts count, we would like to know the contacts count trend over the past 6 months.
I ...
- 1,266
0
votes
1
answer
49
views
Adding unsubscribers into suppression list [closed]
If someone unsubscribes from marketing cloud we need add them to suppression list by query or other methods or it will automatically adds into suppression list.
- 1
0
votes
0
answers
41
views
Data Extension saving the API calls errors
Is there a way to save the errors generated from an API call in a Data Extension?
The errors are mentioned in the following link https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/...
- 1
0
votes
1
answer
84
views
Does adding a DE to the contact builder data model automatically increase contact counts in SFMC?
If I am required to connect a data extension to the data model (for an outside product), does the contact count immediately go up before I am able to manipulate the data? The outside product has a ...
0
votes
1
answer
135
views
Synchronized object not showing in Journey Builder Entry Data
I'm trying to update a journey and pull some extra data from SF into the DE of the journey which then can be used for personalisation.
I have created new version of the journey and I want to add ...
0
votes
1
answer
77
views
Linking a DE to all contact records within an attribute group
We would like to link a DE in data designer to all contact records present in our MC BU. The DE contains data regarding what day is today and today's weather.
DE fields:
Day (number)
...
- 173
0
votes
1
answer
57
views
Inherit contact mobile number of Parent Business Unit
When looking to All Contacts list in child BU, I can't see mobile number inherited, its only email address.
Can it inherit contacts mobile number (not just email address) from Parent Business Unit ...
1
vote
1
answer
86
views
How to email and add subscribers (leads / prospects) when unique identifier is not available for subscriber key
Currently, we are going through the process of migrating from emailaddress to unique identified ID for our subscribers as SubscriberKey in SFMC.
We have unique identifier for all our existing ...
- 169
0
votes
0
answers
62
views
Contact Deletion - How to prevent contacts from reentering a Journey?
I intent to delete a number of contacts from "All Contacts" list. At the same time, I have Journeys, which had contacts injected more than 6 months in the past and I would like to prevent ...
- 1
0
votes
1
answer
163
views
How to add values from DE to button in email?
I have a problem.
In my email template I have a button in "href" which should pull up a link from a certain field.
(I have emails in my extension and each email has its own link)
So, I found ...
- 23
-1
votes
1
answer
722
views
How to manage Lead generation in Marketing Cloud?
We are migrating from Salesforce Pardot to Marketing Cloud . Currently in Pardot they have lead nurture form where a user sign ups in form and when they qualify , signed up user get converted as lead ....
0
votes
1
answer
550
views
Contact count is much higher than number of emailable contacts
Our contact count in SFMC is being reported at twice the number of actual contacts we are syncing over two sendable synchronized data extensions (contact and lead). I've checked everywhere I can (...
- 1
0
votes
1
answer
946
views
How to find subscribers specific to Business unit?
I have 2 BU's in my account and single contact(email address) being part of both BU's.
I'm not able to find which contact belongs to which account Id , since MID field is not available in _subscribers ...
- 1
1
vote
1
answer
312
views
Data source for Audience Builder and Contact Builder
I am trying to understand how the Audience Builder and Contact Builder works. I went through a lot of documentation online but couldn't really find the accurate answer for the data source for these ...
- 9
0
votes
1
answer
299
views
What contacts can be deleted in contact builder to reduce the contacts' count in Salesforce Marketing Cloud? [duplicate]
The count of "All contacts" has increased suddenly after integrating new business unit with sandbox. It is not possible to query all contacts, so what can be done to reduce the count of ...
- 1
0
votes
1
answer
621
views
Contact deletion in Child BU
I've successfully processed contact deletion in Parent business unit,
but I'm having trouble with setting automation program for deleting contacts in Child BU.
As far as I know, the contact deletion ...
- 13
0
votes
2
answers
971
views
Create a DE field that has GUID/NewId as its Default value
I am trying to add a field to existing DEs that has a non-nullable Default value that generates a random ID, similar to what the GUID() and NewId() functions do but within the Email Studio Data ...
- 34
0
votes
1
answer
155
views
Using 1:M relationships in Journey Builder Split
I am trying to understand on how to utilize the 1:M relationship in the journey builder decision split.
I have two tables:
CustomerDE (CustomerId[PK], EmailAddress, CustomerName)
ContractDE (Customer ...
- 1,484
0
votes
0
answers
301
views
How to send MobilePush data into a data extension?
So I have a client that has been sending MobilePush data using an SDK to "All Contacts" in Contact Builder from their Mobile App.
The question that I have is whether this same MobilePush ...
0
votes
1
answer
303
views
Linking multiple Data Extension attributes to a single Data Extension attributes
Ideally a contact has 2 Program Acronyms assigned, and these connect to another DE with full details about those Program Acronyms.
In other words - In Data Extension #1, a single contact has two ...
4
votes
1
answer
408
views
How to know the number of contacts per Business Unit?
I am on a multi org instance.
From the Parent BU, I would like to know the number of contacts per child business unit.
For the moment, I have not found a solution other than filtering on the attribute....
- 41
1
vote
0
answers
92
views
Field mapping for import definition changed by itself
I am trying to create a Contact Import activity by following this pervious topic to update SMS optout status (with intention to run this on scheduled automation) but I am getting "NotFound" ...
- 163
0
votes
1
answer
52
views
Data design in marketing cloud
I have to create an attribute group where I have two Data extension, below is the criteria for the same:
DE1 field name "Email"
DE2 fields name "EamilA" and "EmailP"
i ...
- 17
0
votes
1
answer
120
views
Does updating the mobile push contact key value in the app code update all the previous push contacts?
For email we use email address as contact key.
For push we use UUID as contact key.
And in contact Builder it appears as separate records and we can identify them as same customers.
Yes I know that we ...
- 3
0
votes
1
answer
216
views
Add Records button is missing in Data Extension - Records Page
The Add Records button is missing in Data Extension - Records Page. As per screenshot, there is only Import, Export and Clear Data button.
- 3
1
vote
1
answer
232
views
On uninstalling the app how is the user updated in Marketing cloud?
The user installs the app and then opt-ins to receive push notifications. At this stage, we send the users UUID & Device ID to marketing cloud.
Scenario: If the user removes the app from the phone ...
- 11
0
votes
1
answer
162
views
Update or Overwrite in SQL Automation when using Contact Data Attribute Group in Journey? [closed]
I have a Journey using Attribute Group / Contact Data.
ContactKey:1:N
The Journey Entry data extension (:1) in the Attribute Group, has a Today minus -2 days filtering in the SQL query in Automation ...
- 21
0
votes
2
answers
669
views
Implications of deleting from All Contacts
Our organization is cleaning up our All Contacts list. I'm wondering - when the contact is deleted form All Contacts, will they also be removed from any auto suppression lists they may be on? I just ...
- 13
0
votes
0
answers
126
views
Is it possible to add new contacts and imported contacts to an already active Journey in Journey Builder with set data entry?
Right now, my entry criteria is to use any contacts that have signed up using a form on our website. I was wondering if it is possible in Marketing Cloud to either add newly created contacts or ...
user97276
1
vote
1
answer
84
views
Why is CRM Contact data unavailable on Child BUs in Marketing Cloud?
We have a Marketing Cloud instance with multiple BUs.
The Parent BU is connected to Sales Cloud with MC Connect.
On the Parent BU we use automations to filter and share contacts with the child BUs. ...
- 198
0
votes
1
answer
530
views
Are non-sendable DE's counted as contacts for billing purposes?
We are in the process of deploying SFMC for our company and need to refer to minor data for our email sends (emailing parents of minors), but do not plan to actually email these minor contacts. To ...
- 13
0
votes
2
answers
85
views
Managing Order journey with reviews
I created a data extension to capture customer data and other data extension to have order details. This data is updated daily.
I created an attribute group with below links:
Contact key relates to ...
0
votes
1
answer
169
views
How to find out under which Attribute Group the 2 data extensions are mapped?
I am inside the Journey and DE is the entry source.
There is a filter applied in Decision split known as ‘double_opt_in’ (can be true or false).
This ‘double_opt_in’ field is not in Entry source DE, ...
- 57
0
votes
1
answer
40
views
'IDFA' is used as a contact key for some contacts and 'unique keys' for other contacts
When I go to 'All Contacts'> 'Mobile Push' I noticed that some contacts have IDFA(advertiser ID) as Contact Keys. While other contacts have unique numbers as Contact Keys. Do you know why this is ...
- 1
1
vote
1
answer
1k
views
Synchronized Data Sources fields not available in Marketing Cloud
When synchronizing object's fields, some fields are missing in MC to synchronize even though they have the box visibly checked for the system administrator. These fields are:
Account - ShippingAdress
...
- 51
0
votes
1
answer
126
views
Why does my converted Lead have no associated Salesforce data?
I have created a new Journey in Marketing Cloud for new Salesforce Lead records (using Salesforce Data) as the entry point.
The purpose of the Journey is to send information to the Lead until they ...
- 4,794
0
votes
0
answers
187
views
Update Contact Attributes
Can anyone shed some light on how Contact Attributes get updated?
We have our Marketing Cloud connect to Health Cloud with Marketing Cloud Connector. We also have a Journey that is running on a Data ...
- 21
0
votes
1
answer
68
views
Is it possible to map Data Views to Data Extensions in attribute group?
I have created a Attribute Group in Contacts Builder. I have a Data extension with customers(contactID, name, email).
Can I link Data Views in Attribute groups? Is it possible to do so? I want to link ...
- 3
0
votes
1
answer
529
views
How do I update a subscriber's email address in Marketing Cloud when the corresponding Contact mail is changed?
The case is the following:
Contact located in Salesforce Service is added with "XXX@mail.com" mail.
Salesforce Service is connected to Marketing Cloud.
Note: Subscriber Key is Salesforce ...
0
votes
1
answer
806
views
How to fetch values using AMPScript from different data extensions?
I have a question regarding AMPScript. My Data Extensions are attached in the link at end of this question(For reference). I want to send personalised email adding product name.
%%[
var @productname
...
- 7
0
votes
1
answer
142
views
Journey Builder API Event Data Extension does not have email attribute. Can I still send email if its linked to other DE in Data designer?
In journey builder I am using API event (as entry source). Whenever the event occurs the Orders DE gets populated that has 2 fields : customer_ID & order_id
and then this Orders DE enters into ...
- 7
0
votes
0
answers
173
views
Receiving an error when attempting to set a data retention policy on a contact builder data extension
I'm attempting to implement a data retention policy on data extension and I'm receiving the following error: "Can't implement data retention policy right now. Try again later."
The data ...
1
vote
0
answers
171
views
Unable to select a default email attribute in Journey Builder. Entry source DE email field is encrypted
I'm using Data extension as an entry source for our welcome journey who would be receive emails from SFMC for the first time.
I trying to select the default email address Using email attribute from ...
- 111
1
vote
1
answer
398
views
Journey Builder and Update Contact
I am busy building a multi-step welcome journey in SFMC, but some aspects aren't working as expected.
We have an external CRM system that we import data from in to SFMC, where our ConsumerID is set as ...
- 31
0
votes
0
answers
353
views
Marketing Cloud Pause Sync Contact Object
I have synchronized the objects "Account" and "Contact" in my Marketing Cloud org. In case I wanted to pause the synchronization for the "Contact" Object, will it affect ...
0
votes
0
answers
177
views
Can I update all fields from an Object in Salescloud from Marketing Cloud?
I'm trying to update several fields that I can see in the synchronized object within data sources but when I create an update lead activity in Journey Builder, these fields are not available to update....
- 205
0
votes
1
answer
30
views
Is there any way to identify filter in creating new Filter Activity?
I have this situation when I saved a filter to list in either Mobile Studio or Contact Builder with the name of a list (pic.1 above). When I try to create a Filter Activity in Automation Studio for ...
- 17
0
votes
0
answers
153
views
LookUp by Attribute Group Instead of Specific Data Extension
In Salesforce Marketing Cloud, I have the following:
Data_Extension_1
Subscriber Key (Primary Key)
Email (Email Address)
Data_Extension_2
Subscriber Key (Primary Key)
Gender (Boolean)
Fav Movie (Text)...
user80446