Questions tagged [contactbuilder]

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1answer
41 views

How to Delete a Data Extension Folder

Sorry if this sounds like a silly question, but I can't figure out how to delete or rename a folder I created under Contact Builder -> Data Extensions. My folder is sitting under the root "Data ...
2
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2answers
53 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
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1answer
38 views

How can I check whether we're using the new Contacts structure in Marketing Cloud?

Marketing Cloud Contact Builder documentation says 'Account administrators for current accounts can opt to use the new Contacts structure instead of the existing data structure present in their ...
2
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1answer
61 views

Contact Key & Subscriber Key for Non-CRM Contacts (Adding Sales & Service Cloud Later)

We currently do not have SalesCloud set up but it is on the road map. We are looking to first setup MC and will be emailing current customers and any newsletter signups. How do I generate a ...
2
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1answer
32 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
7
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1answer
56 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
2
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1answer
279 views

GDPR: What happens to deleted contacts re-entered through imports

Our customers would love to have GDPR-compliant contact management on their Marketing Cloud. We have enabled Contact Deletion on the account via Contact Builder's Contact Configuration. The deleted ...
1
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0answers
28 views

Campaign object not available in Contact Builder

I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object. I ...
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0answers
21 views

Why is my _subscribers data view returning different results for email address?

I have both MC and SC connected together using the MC Connector. I have noticed a data inconsistency issue when creating an automation to update Email Addresses in my All Subscribers list. When I the ...
1
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0answers
20 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
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1answer
24 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
0
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1answer
23 views

Can't link Multiple fields in Data Extension in Contact Builder?

Hello I have a DE containing the following fields that I would like to link to Contact Builder: Contacts_ID --> Contact Key Email Address --> Email Address However, they won't let me link both. They ...
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1answer
62 views

Create a filtered list using 2 or more tags - MobilePush

We want to create a filtered list with few rules that contain few tags. I have a contact with a "fishing" tag and a "boating" tag, and another contact with only a "fishing tag". I want to create a ...
1
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1answer
37 views

Global Unsubscribe With Varying Contact Keys

We do not use an email address as the subscriber key in our marketing cloud instance, we would love the opportunity to be able to unsubscribe a user by email address across all subscriber keys related ...
0
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1answer
22 views

Contact Builder mapped using Salesforce Id field (15-digit)

I am currently using Cloud Connect to synchronize Contacts and a related object. I ran into some issues when attempting query activities to join related records with contacts into a Salesforce DE. I ...
2
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2answers
86 views

How to correctly setup Mobile Push with correct Contact Keys

We use MC Email Studio (synced with the connector to Sales Cloud) to contact Subscribers via email and use the Salesforce PersonContactId as the Contact Key for all our sends. We are implementing ...
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3answers
39 views

Extra decimal is showing in my Point_Balance data point in my email should be, e.g. Point_Balance = 567 instead of 567.0

How to remove ".0" in data point that reflects in emails from Journey Builder that uses Contact Object from Salesforce to inject customers in the Journey. The proper value should be, e.g. 567 instead ...
2
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1answer
194 views

Does quantity of data extensions impact performance?

In Marketing Cloud, if I begin deleting data extensions, could that do anything to improve the overall loading speed of the UI in the various contexts where Contact Builder data is being referenced?
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1answer
17 views

Missing “Create Attribute Group” button

I'm following step 1 here: https://help.salesforce.com/articleView?id=mc_cab_create_an_attribute_group.htm&type=5 There is no "create Attribute Group" button. How do I create an attribute group? ...
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2answers
48 views

Synchronized Data Extension doesnt appear in Data Designer

I just synchronized a new object in Marketing Cloud that cames from Salesforce through the native Connector, but the generated Synchronized Data Extension hasn't been added in the Data Designer. As ...
3
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0answers
36 views

Marketing Cloud API - Contact Delete Request's status enum

I'm trying to use the delete request API (https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/ContactsDeleteStatus.htm) However I could not found any documents regarding the status ...
1
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3answers
125 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
1
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2answers
60 views

Marketing Cloud Synchronized Data and Contact Builder

I am struggling to understand how "Contacts" in Contact Builder interact with the rest of Marketing Cloud. How do they relate to All Subscribers? Are they a spendable entity or just a "single view"...
1
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1answer
58 views

Integrating Survey Responses in Marketing Cloud

I recently created a Survey in the Sales Cloud, but I want to be able to get the responses in the Marketing Cloud to add them to a journey and better manipulate this data. I was able to create a ...
3
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2answers
256 views

Can I define two primary keys in a database table & why?

In relational databases we can only define one primary key. Is it possible to define two primary keys, probably one is primary and other is secondary key and can be joined on any of the two fields.
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0answers
36 views

Error while creating an attribute group in Contact builder

We are getting an error as follows when we are creating a relationship between attribute group and a data extension in Contact builder. We are using a sendable and testable DE to link with this new ...
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2answers
48 views

MobilePush Contact Builder Data model

I have mobilePush enabled for all BU's but some of them have more attributes in the "MobilePush Demographics" table, plus one is related to "MobilePush Subscriptions" and "MobilePush Tags" entities ...
2
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1answer
50 views

What is the use of Custom Data Source in Contact Builder Marketing Cloud

In Marketing Cloud We can define Custom Data Source and assign data extension attributes to it, but is not clear what is the use case for that, I mean, What is going to happen if you associate a ...
2
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1answer
101 views

Duplicate records in All Contacts after create a Population

i have a many Data Extension where the Primary Key is the IdAccount (Salesforce CRM) and the relationship with the Subscriber Key is the e-mail address. The All Subscribers is not update ...
0
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1answer
25 views

Importing data with primary key duplicates

We have a file that's dropped on the FTP regularly to update our master database, which has FEDId as its primary key. On rare occasions, the receiving file can contain a few records with identical ...
1
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1answer
21 views

Is it possible to create a contact attribute to store time in contact builder?

I'm trying to add an attribute to store time. And then start journey on that specific time. Is it possible in Journey Builder? Currently I can only see data type Date, Text, Number, Boolean etc But I ...
1
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1answer
27 views

Records not being imported properly into SMS All Contacts

I've created a DE that's populated via entries on a Smart Capture form a user completes via a link in an email. The form captures the user's submission for 'MobileNumber', passes the 'ContactKey' as a ...
2
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2answers
359 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
2
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1answer
45 views

Why can I no longer access Synchronized Data Extensions folder in Data Designer?

For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
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2answers
223 views

Mapping between Contact Key and Contact ID

I have found this article which outlines the data available within mobilpush data views. Attributes in _PushAddress and _PushTag Data Views However i have not been able to find a way to retrieve the ...
3
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2answers
84 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
2
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1answer
114 views

1-to-1 and 1-to-many relationships in Marketing Cloud's Contact Builder

I've had trouble wrapping my head around the question when to use 1-to-many relationships in Marketing Cloud Contact Builder. I know as theoretical concept you should use 1-to-M relationships if e.g. ...
0
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1answer
73 views

Why are Mobile Connect Subscriptions not identified by Contact Key?

I have both MC and Sales Cloud (SC) connected in my implementation, in my testing I have purposely created two Contacts in SC with the same mobile number. In Contact Builder they appear as two ...
2
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1answer
203 views

Edit Synchronized data extension

I synced the Lead object of CRM to Marketing Cloud. The marketing team will have access to marketing cloud. Now if the marketing team edits the value of Lead in Contact Builder within Marketing Cloud ...
3
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1answer
107 views

Journey Builder SMS Send Opt In Behavior

In Journey Builder you can send SMS activities to Subscribers, dependant "Delivery Options" you can decide which users get the SMS. In my journey I have selected the later option (Subscribe all ...
2
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1answer
50 views

Delete Attribute Confirmation [duplicate]

I added a field to a data extension that was linked through the contact model. Now, I realize that I need to delete that field and add a different field. This data extension is a primary table ...
1
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1answer
58 views

Linking data extensions in Contact Builder

I'll use a similar example to what we have in real life. Let's say I would like to link 2 data extensions in Contact Builder which have 3 identical database fields, and a few different ones. Namely, ...
0
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1answer
47 views

Salesforce DE in Journey builder and Campaign Member activity

I need to use a Salesforce Data Extension in a journey builder, but Salesforce DE are no longer selectable as entry sources in JB apparently. Is there a workaround for this? I need this in order to ...
1
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2answers
275 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
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0answers
104 views

Contact Builder & Salesforce Data Extensions

Does anyone know exactly why Salesforce Data Extensions are not accessible through Contact Builder? I can't figure out why there would be any limitation, specially when you can move a SF DE to the ...
0
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1answer
187 views

Marketing Cloud Connect: Limiting the number of synchronized Person Accounts

We're using using person accounts which populate both the Account and Contact synchronized data extensions. We want to limit the number of contacts that are being synchronized with the connect to ...
0
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0answers
24 views

Contact Builder > Contact > Attributes > Journeys - what is this?

A client posed the question to me of which I don't know the answer to. When you go to All Contacts and click on a contact, click on Attributes, then scroll down to the Journeys, I'm trying to make ...
1
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1answer
294 views

Journey Builder with Update Contact Records issue

My SFMC journey (which has successfully validated), looks generally like this: Steps 1-3 | Step 4 - Update contact record step - set Boolean Field XXX on Data Extension YYY to True | Steps 5-7 | Step ...
0
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1answer
121 views

SQL Convert String to Integer

In our Marketing Cloud instance we have a column that is a string and needs to be converted to an integer. I have tried the following query but get the following error: Query: UPDATE TableName ...
1
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2answers
282 views

Tracking Code to Data Extension

Did anyone know how to import userInfo from tracking code data to DATA Extension? From now we had achieved to review our tracking code records from Personalization Builder=>reporting=>contacts, ...