Questions tagged [contactbuilder]
The contactbuilder tag has no usage guidance.
267
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24
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What currently determines Priority in MobileConnect when you use a Mobile Import Activity?
If I set up a daily import of records from a DE into MobileConnect, but some of those record IDs (in this case, mapped to the Contact Key) share the same phone number, how does that affect the "...
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52
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Contact with Unspecified Source
In Marketing Cloud there are some contacts with the source Unspecified. Moreover, those contacts have ExactTarget (0) as Type. Does anybody know the meaning of these values for those parameters? I can'...
- 51
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20
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Using update contact to monitor customer engagement with multiple Journeys
I have 2 separate journeys running off 2 different data extensions. A select group of customers enter into Journey 1 first and then 2 weeks later all customers enter into Journey 2. I want to track ...
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25
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Journey is not taking the most updated Details of Subscriber
Requirement - Journey should pick up the most recent details of the subscriber while the subscriber is in the Journey.
Workaround - I have created a DE with one field as SubscriberKey (relates to ...
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47
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Update Contact (MC REST API) does upsert actually
This is regarding Update Contact REST API call.
Although not mentioned in the documentation, it appears the call actually creates new contacts in case contactKey parameter value is not found.
Any ...
- 143
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30
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Overwrite email address and mobile number for selected contacts without deleting them
We have a requirement to implement a masking mechanism (overwriting existing values) of both email addresses and mobile numbers values for specific contacts within all MC attribute groups configured ...
- 143
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41
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MC Connector - how does it understand the relationship type when synchronizing objects?
I have noticed something weird today, which made me a little confused about how the connector actually works.
2 BUs, 1 Service Cloud Org, multi-org connector installed. There are two different ...
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-2
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1
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122
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How to find duplicates using Data Extensions
How can I find duplicated emails using Data Extensions or through Contact Builder?
My SQL knowledge is pretty much none, and i want to know if there's a viable way to find these duplicate emails using ...
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2
answers
169
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Uniqueness in Click Data View?
The click data view unlike others seems to struggle with uniqueness.
Job ID
List ID
Batch ID
Subscriber Key
Event Date UTC in Millisecond
LinkName
I thought these 5 fields from the _Click data view ...
- 15
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1
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234
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Massively delete contacts from +1000 data extensions
I'm cleaning our Marketing Cloud instance and I have a folder containing more than 1.450 data extensions I'd like to delete. I need to delete both contacts and the data extensions.
I was wondering if ...
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148
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Deleting Subscribers from Hidden Triggered Send Managed Lists in Marketing Cloud
I've followed the steps on https://help.salesforce.com/s/articleView?id=000381035&type=1 to be able to create and populate a data extension with Subscribers from the Hidden Triggered Send Managed ...
- 603
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407
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Journey Builder - use contact data from data extension as journey entry source in decision split
i have a DE that is a join result of two synchronized objects (campaign and campaignmembers ). it gets updated every 3 hours by a sql query that appends new records to target DE called master_DE.
SQL ...
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382
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How to establish the relationship between the synchronized data extensions in the Marketing cloud
I have a contact and account coming to MC from Sales cloud. I want to establish the relationship between these two so that I can access the account Id in the journey builder using the contact and use ...
- 493
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473
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How to establish a data relationship between the Contact and Campaigns using the campaign members in Contact builder in Marketing cloud
I am very new to SFMC and I have pretty much silly questions.
My goal: I have contacts as synchronized data extensions and I have Campaigns and Campaign members also synced as synchronized data ...
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1
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247
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Contacts without channel addresses deletion
I have extracted the contacts without channel adresses in Marketing Cloud and while trying to delete them (over 2 million), the deletion couldn't be processed as the maximum contact that could be ...
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1
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94
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How to keep AllSubscribers email address up to date when unique identifier is a subscriberkey
Background: In our use-case, a unique identifier of a customer is a SubscriberKey. We DO NOT HAVE salesforce.com connected to SFMC. SFMC is running independent.
We get all contacts in a ...
- 353
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488
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Find contacts that were created in the past 6 months?
Our client's SFMC Contacts count is overage, and before we can perform the contact deletion to reduce the contacts count, we would like to know the contacts count trend over the past 6 months.
I ...
- 3,710
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402
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Adding unsubscribers into suppression list [closed]
If someone unsubscribes from marketing cloud we need add them to suppression list by query or other methods or it will automatically adds into suppression list.
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249
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Does adding a DE to the contact builder data model automatically increase contact counts in SFMC?
If I am required to connect a data extension to the data model (for an outside product), does the contact count immediately go up before I am able to manipulate the data? The outside product has a ...
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1
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788
views
Synchronized object not showing in Journey Builder Entry Data
I'm trying to update a journey and pull some extra data from SF into the DE of the journey which then can be used for personalisation.
I have created new version of the journey and I want to add ...
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1
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106
views
Linking a DE to all contact records within an attribute group
We would like to link a DE in data designer to all contact records present in our MC BU. The DE contains data regarding what day is today and today's weather.
DE fields:
Day (number)
...
- 143
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116
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Inherit contact mobile number of Parent Business Unit
When looking to All Contacts list in child BU, I can't see mobile number inherited, its only email address.
Can it inherit contacts mobile number (not just email address) from Parent Business Unit ...
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259
views
How to email and add subscribers (leads / prospects) when unique identifier is not available for subscriber key
Currently, we are going through the process of migrating from emailaddress to unique identified ID for our subscribers as SubscriberKey in SFMC.
We have unique identifier for all our existing ...
- 353
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135
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Contact Deletion - How to prevent contacts from reentering a Journey?
I intent to delete a number of contacts from "All Contacts" list. At the same time, I have Journeys, which had contacts injected more than 6 months in the past and I would like to prevent ...
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1
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564
views
How to add values from DE to button in email?
I have a problem.
In my email template I have a button in "href" which should pull up a link from a certain field.
(I have emails in my extension and each email has its own link)
So, I found ...
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1
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2k
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How to manage Lead generation in Marketing Cloud?
We are migrating from Salesforce Pardot to Marketing Cloud . Currently in Pardot they have lead nurture form where a user sign ups in form and when they qualify , signed up user get converted as lead ....
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1
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1k
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Contact count is much higher than number of emailable contacts
Our contact count in SFMC is being reported at twice the number of actual contacts we are syncing over two sendable synchronized data extensions (contact and lead). I've checked everywhere I can (...
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2k
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How to find subscribers specific to Business unit?
I have 2 BU's in my account and single contact(email address) being part of both BU's.
I'm not able to find which contact belongs to which account Id , since MID field is not available in _subscribers ...
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1
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540
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Data source for Audience Builder and Contact Builder
I am trying to understand how the Audience Builder and Contact Builder works. I went through a lot of documentation online but couldn't really find the accurate answer for the data source for these ...
- 9
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480
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What contacts can be deleted in contact builder to reduce the contacts' count in Salesforce Marketing Cloud? [duplicate]
The count of "All contacts" has increased suddenly after integrating new business unit with sandbox. It is not possible to query all contacts, so what can be done to reduce the count of ...
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1k
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Contact deletion in Child BU
I've successfully processed contact deletion in Parent business unit,
but I'm having trouble with setting automation program for deleting contacts in Child BU.
As far as I know, the contact deletion ...
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2
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2k
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Create a DE field that has GUID/NewId as its Default value
I am trying to add a field to existing DEs that has a non-nullable Default value that generates a random ID, similar to what the GUID() and NewId() functions do but within the Email Studio Data ...
- 36
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272
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Using 1:M relationships in Journey Builder Split
I am trying to understand on how to utilize the 1:M relationship in the journey builder decision split.
I have two tables:
CustomerDE (CustomerId[PK], EmailAddress, CustomerName)
ContractDE (Customer ...
- 1,693
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542
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How to send MobilePush data into a data extension?
So I have a client that has been sending MobilePush data using an SDK to "All Contacts" in Contact Builder from their Mobile App.
The question that I have is whether this same MobilePush ...
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592
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Linking multiple Data Extension attributes to a single Data Extension attributes
Ideally a contact has 2 Program Acronyms assigned, and these connect to another DE with full details about those Program Acronyms.
In other words - In Data Extension #1, a single contact has two ...
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2
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1k
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How to know the number of contacts per Business Unit?
I am on a multi org instance.
From the Parent BU, I would like to know the number of contacts per child business unit.
For the moment, I have not found a solution other than filtering on the attribute....
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222
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Field mapping for import definition changed by itself
I am trying to create a Contact Import activity by following this pervious topic to update SMS optout status (with intention to run this on scheduled automation) but I am getting "NotFound" ...
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61
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Data design in marketing cloud
I have to create an attribute group where I have two Data extension, below is the criteria for the same:
DE1 field name "Email"
DE2 fields name "EamilA" and "EmailP"
i ...
- 17
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180
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Does updating the mobile push contact key value in the app code update all the previous push contacts?
For email we use email address as contact key.
For push we use UUID as contact key.
And in contact Builder it appears as separate records and we can identify them as same customers.
Yes I know that we ...
- 3
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608
views
Add Records button is missing in Data Extension - Records Page
The Add Records button is missing in Data Extension - Records Page. As per screenshot, there is only Import, Export and Clear Data button.
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439
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On uninstalling the app how is the user updated in Marketing cloud?
The user installs the app and then opt-ins to receive push notifications. At this stage, we send the users UUID & Device ID to marketing cloud.
Scenario: If the user removes the app from the phone ...
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1
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272
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Update or Overwrite in SQL Automation when using Contact Data Attribute Group in Journey? [closed]
I have a Journey using Attribute Group / Contact Data.
ContactKey:1:N
The Journey Entry data extension (:1) in the Attribute Group, has a Today minus -2 days filtering in the SQL query in Automation ...
- 21
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2
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1k
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Implications of deleting from All Contacts
Our organization is cleaning up our All Contacts list. I'm wondering - when the contact is deleted form All Contacts, will they also be removed from any auto suppression lists they may be on? I just ...
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203
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Is it possible to add new contacts and imported contacts to an already active Journey in Journey Builder with set data entry?
Right now, my entry criteria is to use any contacts that have signed up using a form on our website. I was wondering if it is possible in Marketing Cloud to either add newly created contacts or ...
user97276
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1
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226
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Why is CRM Contact data unavailable on Child BUs in Marketing Cloud?
We have a Marketing Cloud instance with multiple BUs.
The Parent BU is connected to Sales Cloud with MC Connect.
On the Parent BU we use automations to filter and share contacts with the child BUs. ...
- 358
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973
views
Are non-sendable DE's counted as contacts for billing purposes?
We are in the process of deploying SFMC for our company and need to refer to minor data for our email sends (emailing parents of minors), but do not plan to actually email these minor contacts. To ...
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2
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156
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Managing Order journey with reviews
I created a data extension to capture customer data and other data extension to have order details. This data is updated daily.
I created an attribute group with below links:
Contact key relates to ...
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1
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342
views
How to find out under which Attribute Group the 2 data extensions are mapped?
I am inside the Journey and DE is the entry source.
There is a filter applied in Decision split known as ‘double_opt_in’ (can be true or false).
This ‘double_opt_in’ field is not in Entry source DE, ...
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61
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'IDFA' is used as a contact key for some contacts and 'unique keys' for other contacts
When I go to 'All Contacts'> 'Mobile Push' I noticed that some contacts have IDFA(advertiser ID) as Contact Keys. While other contacts have unique numbers as Contact Keys. Do you know why this is ...
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2k
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Synchronized Data Sources fields not available in Marketing Cloud
When synchronizing object's fields, some fields are missing in MC to synchronize even though they have the box visibly checked for the system administrator. These fields are:
Account - ShippingAdress
...
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