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Questions tagged [contactbuilder]

The tag has no usage guidance.

2
votes
1answer
29 views

Delete Attribute Confirmation [duplicate]

I added a field to a data extension that was linked through the contact model. Now, I realize that I need to delete that field and add a different field. This data extension is a primary table ...
1
vote
1answer
27 views

Linking data extensions in Contact Builder

I'll use a similar example to what we have in real life. Let's say I would like to link 2 data extensions in Contact Builder which have 3 identical database fields, and a few different ones. Namely, ...
0
votes
1answer
27 views

Salesforce DE in Journey builder and Campaign Member activity

I need to use a Salesforce Data Extension in a journey builder, but Salesforce DE are no longer selectable as entry sources in JB apparently. Is there a workaround for this? I need this in order to ...
0
votes
2answers
64 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
0
votes
0answers
17 views

Contact Builder & Salesforce Data Extensions

Does anyone know exactly why Salesforce Data Extensions are not accessible through Contact Builder? I can't figure out why there would be any limitation, specially when you can move a SF DE to the ...
0
votes
1answer
34 views

Marketing Cloud Connect: Limiting the number of synchronized Person Accounts

We're using using person accounts which populate both the Account and Contact synchronized data extensions. We want to limit the number of contacts that are being synchronized with the connect to ...
0
votes
0answers
18 views

Contact Builder > Contact > Attributes > Journeys - what is this?

A client posed the question to me of which I don't know the answer to. When you go to All Contacts and click on a contact, click on Attributes, then scroll down to the Journeys, I'm trying to make ...
1
vote
1answer
65 views

Journey Builder with Update Contact Records issue

My SFMC journey (which has successfully validated), looks generally like this: Steps 1-3 | Step 4 - Update contact record step - set Boolean Field XXX on Data Extension YYY to True | Steps 5-7 | Step ...
0
votes
1answer
57 views

SQL Convert String to Integer

In our Marketing Cloud instance we have a column that is a string and needs to be converted to an integer. I have tried the following query but get the following error: Query: UPDATE TableName ...
0
votes
2answers
88 views

Tracking Code to Data Extension

Did anyone know how to import userInfo from tracking code data to DATA Extension? From now we had achieved to review our tracking code records from Personalization Builder=>reporting=>contacts, ...
0
votes
1answer
83 views

Configure a MC Journey with decision splits evaluated against a field from SFDC

What is the best way to configure a MC Journey with decision splits evaluated against a field from SFDC? As the value of the field changes over time the decision split should evaluate against the ...
3
votes
0answers
83 views

Best approach to implementing Contact Builder in SFMC?

What data design and modelling practices work best with Contact Builder in SFMC? From poking around in default Contact Builder DEs, I'm guessing Marketing Cloud uses Star Schema-is this correct? I've ...
2
votes
1answer
59 views

What happens with the data of a synchroniyed data extension when the synchronization is paused?

I would like to know what happens with the records of a synchronized data extension when the source object sync is paused. It looks like the sync data until the paused time still remains but, is ...
0
votes
0answers
16 views

Accessing live data from triggered Data Extension in my Journey

My Journey uses a Data Extension that I've built using a query activity, this Data Extension is expected to populated a column mid way through the journey duration. I would like to know how I can ...
0
votes
1answer
50 views

Cannot set Suppression Period Length to 0 days

I want to test some assumptions in deleting contacts, and it seems as though I'm able to set the suppression period length to any amount of days other than 0. As soon as I attempt to set it to 0 it ...
10
votes
1answer
337 views

Use cases for one-to-many and many-to-many relationships in Contact Builder

Someone recently asked me why a one-to-many relationship exists in Contact Builder. And I think that's a very good question (also why there is a many-to-many relationship too). The ability to create ...
0
votes
1answer
228 views

Update DE using REST API

How do I update only some columns of my DE leaving other columns as they are using primary key with the help of REST API call?
0
votes
1answer
25 views

Attribute groups, linking, and email sending clarification

Context: I have 2 data extensions that need to be merged in order to send an email. The 2nd data extension includes Member ID and a unique generated URL based on Member ID. What I would normally do ...
0
votes
0answers
22 views

Data Designer: Add Links to Email Data Object?

I have a co-worker that wants to link a data extension with an email address field in it to our system-provided Email Data attribute group in Data Designer. I don't think that linking Keys will behave ...
4
votes
1answer
56 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
1
vote
1answer
580 views

Receiving email validation error 'HTML_Body - Substitution_String_Missing_DE_Field'

I have created a journey based on a data structure that we have set up on audience builder. It pulls through two fields into the email, one called forename and the second called login code. When I try ...
3
votes
1answer
230 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
0
votes
1answer
52 views

reduce number of characters in Data Extension

I´ve created an data extension with a lot of fields (~400). Each field is formatted with a maximum of 4.000 characters. When calling the table salesforce loads very long and I think it is due to the ...
0
votes
1answer
28 views

Link DE in Contact Builder (Salesforce Marketing Cloud)

I am building a new journey where the entry source will be a contact object. I want to write back all journey activities for each record to a separate DE in Marketing Cloud. I know I will need to ...
0
votes
1answer
81 views

Estimated time to Delete multiple Contacts via Data Extension

Those that have used the Contact Deletion (https://help.salesforce.com/articleView?id=mc_cab_contact_deletion.htm&type=5) process for bulk deletes...is there any metrics on time to complete ...
0
votes
1answer
156 views

Query MobileConnect Lists

I need to query a MobileConnect List to delete some Contact records. Following this documentation on MC they status creating a MobileConnect List can then be queried into a Data Extension using the ...
4
votes
0answers
59 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
0
votes
1answer
36 views

Edit Sync Object to the Marketing Cloud

Is it possible to edit a Salesforce object which is already in Sync in the Marketing Cloud?
0
votes
1answer
44 views

New Attribute Group not available for selection in Channel Address Order screen

I am trying to set a specific data extension as the 1st listing/default on the Channel Address Order screen in Contact Builder. Have created an Attribute Group and linked said data extension. The ...
0
votes
1answer
364 views

Issues with Email Send on a DE, says 0 Emails Sent

I am trying an Email Send through Email Studio on a Sendable DE which has 2 sample records. My email send completes successfully and when I check the status under tracking, it says Completed but "0 ...
0
votes
2answers
282 views

Mobile Push Demographics in Journey Builder

In Journey Builder, I want to check if my Contact has a Device Id or not so I can send a mobile push notification. I'm using Contact Data --> MobilePush Data --> MobilePush Demographics --> Device Id ...
1
vote
1answer
269 views

What's the relationship between Sendable Data Extension and billable contact count?

If a Data extension in Marketing Cloud is marked as Sendable Data Extension, does this mean all the records within this sendable data extension will be calculated as billable contacts?
0
votes
1answer
45 views

Data Views Data Extension Copy

Is there a way to replicate the system data views as standard data extensions? I'd rather not build each one of these. Use case is that I need to keep this data longer than the 6 months data ...
1
vote
1answer
123 views

{{Contact.Attribute.de_Name.column}} isn't working

I'm developping a custom Activity in NodeJS and in my payload execute inArguments to send to my server I have this : (Contacts is my Data Extension's name) [{ "campaignNameKey":"name", "csvName":"...
3
votes
0answers
82 views

Journey Data Configuration Questions [closed]

I am helping a client address a few journey optimization issues, and would like some guidance on 2 items I'm working through. SFDC Triggered Entry Journey DE: I understand with SFDC triggered ...
0
votes
1answer
197 views

Salesforce Data Extensions not available for Contact Builder Data Model

Why are data extensions in Salesforce Data Extension folder/sub-folder not available to be added in the contact builder data model? Is this a very specific design restriction? To the best of my ...
1
vote
0answers
34 views

Marketing Cloud Syncrhonization Issue

The records from a couple of Salesforce entities are not entering to the SFMC data sources in Contact Builder. Although the entity >Contact< is working Ok with 100K contacts, the entities that are ...
3
votes
1answer
119 views

Filters/Decision Splits for specific rows in a Data Extension (when Contact/Subscriber has more than one row)

When a Contact/Subscriber has multiple rows in a Data Extension, I need to be able to filter and make decisions based on a specific row (i.e., the row that qualified them for the current entry into ...
0
votes
1answer
127 views

Data Designer “Events”

I am well aware of how attribute groups and populations work in the data designer, however I have never really worked out what the purpose of the events is. I haven't been able to find much in the ...
1
vote
0answers
34 views

Inject record into journey when record is created via the UI (No Code)

I am new to the Marketing Cloud (Marketo Background) and I need a little Journey Builder help. We are currently hosting all of our records in a homegrown CRM and importing records as they are created ...
1
vote
1answer
160 views

How to eject contact from active Journey?

I have several contacts that need to be ejected from an active Journey. The contacts in question unsubscribed months ago but the send classification for the email activities is set to transactional. ...
3
votes
0answers
157 views

Unassigned Data Sources in Contact Builder

I have many attribute groups in Contact Builder and all of them, when I click into them and look at the Data Extension linking, they all show Data Source as Unassigned. It doesn't seem to be affecting ...
1
vote
1answer
127 views

Make Journey Builder Decision Split Based on Sync'd DE

Basic points: • My Journey Has Entry Source from Salesforce Data so the DE is auto-generated. • I created a synced DE from the custom object in SFDC so that after a few days I can check on a field ...
0
votes
0answers
38 views

Marketing Cloud connect and Contact builder

I am struggling a bit to understand what will be the best approach, when it comes to the data designer. We have 1 Salesforce org, that we are planning to integrate with out Parent BU. The plan is ...
1
vote
0answers
233 views

How to restrict All Contacts (Contact Builder) in Child Business Units

Within Enterprise 2.0, we have a multi-org integration with Sales Cloud. The client's enterprise is made up of a variety of regional brands/entities who operate independently as business units e.g. ...
0
votes
1answer
768 views

how to use Synchronized Data Extensions in journey builder [closed]

I want to use the Synchronized Data Extensions in journey builder. How can I use it . Please provide me a steps to use it . Thanks !
1
vote
3answers
694 views

Delete all Contacts - Export all Contacts

The problem: We want to reset our contact database ==> we have to delete all contacts. Unfortunately that does not work as intended with the relatively new deletion tool of salesforce. To achieve ...
0
votes
1answer
48 views

Broken CSV exports

I've exported several csvs to ftp from synchronized data extension and it appears that they are broken (ie. there are blank rows or certain rows that bleed into the next row. Wondering if this is a ...
0
votes
1answer
135 views

Contact Builder API

Are there any API for interacting with Contact Builder (i.e. Defining the Contact Model)? I have gone through documentation and can only find creating contacts.
2
votes
0answers
70 views

When to use Population in salesforce marketing cloud?

I am seeking for some clarification in using Population in salesforce marketing cloud.The scenario is i have data coming from the salesforce through Marketing cloud connector.And i have Person ...