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Questions tagged [contactbuilder]

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MC Connector - how does it understand the relationship type when synchronizing objects?

I have noticed something weird today, which made me a little confused about how the connector actually works. 2 BUs, 1 Service Cloud Org, multi-org connector installed. There are two different ...
robruf's user avatar
  • 372
-2 votes
2 answers
51 views

How to find duplicates using Data Extensions

How can I find duplicated emails using Data Extensions or through Contact Builder? My SQL knowledge is pretty much none, and i want to know if there's a viable way to find these duplicate emails using ...
Pedro Nogueira's user avatar
1 vote
1 answer
40 views

Uniqueness in Click Data View?

The click data view unlike others seems to struggle with uniqueness. Job ID List ID Batch ID Subscriber Key Event Date UTC in Millisecond LinkName I thought these 5 fields from the _Click data view ...
GS Dev's user avatar
  • 11
0 votes
1 answer
103 views

Massively delete contacts from +1000 data extensions

I'm cleaning our Marketing Cloud instance and I have a folder containing more than 1.450 data extensions I'd like to delete. I need to delete both contacts and the data extensions. I was wondering if ...
Blanca Escalera's user avatar
0 votes
1 answer
95 views

Deleting Subscribers from Hidden Triggered Send Managed Lists in Marketing Cloud

I've followed the steps on https://help.salesforce.com/s/articleView?id=000381035&type=1 to be able to create and populate a data extension with Subscribers from the Hidden Triggered Send Managed ...
Antonio De Palma's user avatar
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0 answers
55 views

Salesforce Marketing Cloud Contacts Configuration ContactID Mapping

I would like to understand the pros and cons as well as use cases for the Salesforce Marketing Cloud Contacts Configuration ContactID Mapping Especially for this part: "Unless you plan to link ...
Khoa Nguyen's user avatar
0 votes
1 answer
292 views

Journey Builder - use contact data from data extension as journey entry source in decision split

i have a DE that is a join result of two synchronized objects (campaign and campaignmembers ). it gets updated every 3 hours by a sql query that appends new records to target DE called master_DE. SQL ...
sam sfmc's user avatar
0 votes
1 answer
332 views

How to establish the relationship between the synchronized data extensions in the Marketing cloud

I have a contact and account coming to MC from Sales cloud. I want to establish the relationship between these two so that I can access the account Id in the journey builder using the contact and use ...
Rahul Allada's user avatar
0 votes
1 answer
357 views

How to establish a data relationship between the Contact and Campaigns using the campaign members in Contact builder in Marketing cloud

I am very new to SFMC and I have pretty much silly questions. My goal: I have contacts as synchronized data extensions and I have Campaigns and Campaign members also synced as synchronized data ...
Rahul Allada's user avatar
-2 votes
1 answer
208 views

Contacts without channel addresses deletion

I have extracted the contacts without channel adresses in Marketing Cloud and while trying to delete them (over 2 million), the deletion couldn't be processed as the maximum contact that could be ...
Lise's user avatar
  • 3
1 vote
1 answer
86 views

How to keep AllSubscribers email address up to date when unique identifier is a subscriberkey

Background: In our use-case, a unique identifier of a customer is a SubscriberKey. We DO NOT HAVE salesforce.com connected to SFMC. SFMC is running independent. We get all contacts in a ...
kl2's user avatar
  • 343
0 votes
1 answer
386 views

Find contacts that were created in the past 6 months?

Our client's SFMC Contacts count is overage, and before we can perform the contact deletion to reduce the contacts count, we would like to know the contacts count trend over the past 6 months. I ...
Duc Le's user avatar
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0 votes
1 answer
331 views

Adding unsubscribers into suppression list [closed]

If someone unsubscribes from marketing cloud we need add them to suppression list by query or other methods or it will automatically adds into suppression list.
SMS's user avatar
  • 1
0 votes
1 answer
207 views

Does adding a DE to the contact builder data model automatically increase contact counts in SFMC?

If I am required to connect a data extension to the data model (for an outside product), does the contact count immediately go up before I am able to manipulate the data? The outside product has a ...
VeryGuestly ForSure's user avatar
0 votes
1 answer
665 views

Synchronized object not showing in Journey Builder Entry Data

I'm trying to update a journey and pull some extra data from SF into the DE of the journey which then can be used for personalisation. I have created new version of the journey and I want to add ...
Nikolay Nikolov's user avatar
0 votes
1 answer
99 views

Linking a DE to all contact records within an attribute group

We would like to link a DE in data designer to all contact records present in our MC BU. The DE contains data regarding what day is today and today's weather. DE fields: Day (number) ...
Barak's user avatar
  • 133
0 votes
1 answer
110 views

Inherit contact mobile number of Parent Business Unit

When looking to All Contacts list in child BU, I can't see mobile number inherited, its only email address. Can it inherit contacts mobile number (not just email address) from Parent Business Unit ...
juauzynhu's user avatar
1 vote
1 answer
243 views

How to email and add subscribers (leads / prospects) when unique identifier is not available for subscriber key

Currently, we are going through the process of migrating from emailaddress to unique identified ID for our subscribers as SubscriberKey in SFMC. We have unique identifier for all our existing ...
kl2's user avatar
  • 343
0 votes
0 answers
132 views

Contact Deletion - How to prevent contacts from reentering a Journey?

I intent to delete a number of contacts from "All Contacts" list. At the same time, I have Journeys, which had contacts injected more than 6 months in the past and I would like to prevent ...
JonGR's user avatar
  • 1
0 votes
1 answer
509 views

How to add values from DE to button in email?

I have a problem. In my email template I have a button in "href" which should pull up a link from a certain field. (I have emails in my extension and each email has its own link) So, I found ...
Slavik's user avatar
  • 25
-1 votes
1 answer
2k views

How to manage Lead generation in Marketing Cloud?

We are migrating from Salesforce Pardot to Marketing Cloud . Currently in Pardot they have lead nurture form where a user sign ups in form and when they qualify , signed up user get converted as lead ....
prasanna sekar's user avatar
0 votes
1 answer
1k views

Contact count is much higher than number of emailable contacts

Our contact count in SFMC is being reported at twice the number of actual contacts we are syncing over two sendable synchronized data extensions (contact and lead). I've checked everywhere I can (...
Jamie222's user avatar
0 votes
1 answer
2k views

How to find subscribers specific to Business unit?

I have 2 BU's in my account and single contact(email address) being part of both BU's. I'm not able to find which contact belongs to which account Id , since MID field is not available in _subscribers ...
Prasanna's user avatar
1 vote
1 answer
491 views

Data source for Audience Builder and Contact Builder

I am trying to understand how the Audience Builder and Contact Builder works. I went through a lot of documentation online but couldn't really find the accurate answer for the data source for these ...
Kalyani's user avatar
0 votes
1 answer
453 views

What contacts can be deleted in contact builder to reduce the contacts' count in Salesforce Marketing Cloud? [duplicate]

The count of "All contacts" has increased suddenly after integrating new business unit with sandbox. It is not possible to query all contacts, so what can be done to reduce the count of ...
Ankita's user avatar
  • 1
0 votes
1 answer
1k views

Contact deletion in Child BU

I've successfully processed contact deletion in Parent business unit, but I'm having trouble with setting automation program for deleting contacts in Child BU. As far as I know, the contact deletion ...
Lilyn's user avatar
  • 15
0 votes
2 answers
2k views

Create a DE field that has GUID/NewId as its Default value

I am trying to add a field to existing DEs that has a non-nullable Default value that generates a random ID, similar to what the GUID() and NewId() functions do but within the Email Studio Data ...
Weenus23's user avatar
0 votes
1 answer
264 views

Using 1:M relationships in Journey Builder Split

I am trying to understand on how to utilize the 1:M relationship in the journey builder decision split. I have two tables: CustomerDE (CustomerId[PK], EmailAddress, CustomerName) ContractDE (Customer ...
Swati Mishra's user avatar
  • 1,673
0 votes
0 answers
511 views

How to send MobilePush data into a data extension?

So I have a client that has been sending MobilePush data using an SDK to "All Contacts" in Contact Builder from their Mobile App. The question that I have is whether this same MobilePush ...
Afolabi Adeniji's user avatar
0 votes
1 answer
549 views

Linking multiple Data Extension attributes to a single Data Extension attributes

Ideally a contact has 2 Program Acronyms assigned, and these connect to another DE with full details about those Program Acronyms. In other words - In Data Extension #1, a single contact has two ...
user106527's user avatar
4 votes
2 answers
1k views

How to know the number of contacts per Business Unit?

I am on a multi org instance. From the Parent BU, I would like to know the number of contacts per child business unit. For the moment, I have not found a solution other than filtering on the attribute....
DavyC's user avatar
  • 41
1 vote
0 answers
184 views

Field mapping for import definition changed by itself

I am trying to create a Contact Import activity by following this pervious topic to update SMS optout status (with intention to run this on scheduled automation) but I am getting "NotFound" ...
weliott's user avatar
  • 173
0 votes
1 answer
60 views

Data design in marketing cloud

I have to create an attribute group where I have two Data extension, below is the criteria for the same: DE1 field name "Email" DE2 fields name "EamilA" and "EmailP" i ...
Joey's user avatar
  • 17
0 votes
1 answer
172 views

Does updating the mobile push contact key value in the app code update all the previous push contacts?

For email we use email address as contact key. For push we use UUID as contact key. And in contact Builder it appears as separate records and we can identify them as same customers. Yes I know that we ...
jdev's user avatar
  • 3
0 votes
1 answer
543 views

Add Records button is missing in Data Extension - Records Page

The Add Records button is missing in Data Extension - Records Page. As per screenshot, there is only Import, Export and Clear Data button.
Happy_kk's user avatar
1 vote
1 answer
394 views

On uninstalling the app how is the user updated in Marketing cloud?

The user installs the app and then opt-ins to receive push notifications. At this stage, we send the users UUID & Device ID to marketing cloud. Scenario: If the user removes the app from the phone ...
zbaj's user avatar
  • 11
0 votes
1 answer
254 views

Update or Overwrite in SQL Automation when using Contact Data Attribute Group in Journey? [closed]

I have a Journey using Attribute Group / Contact Data. ContactKey:1:N The Journey Entry data extension (:1) in the Attribute Group, has a Today minus -2 days filtering in the SQL query in Automation ...
MJB's user avatar
  • 21
0 votes
2 answers
1k views

Implications of deleting from All Contacts

Our organization is cleaning up our All Contacts list. I'm wondering - when the contact is deleted form All Contacts, will they also be removed from any auto suppression lists they may be on? I just ...
Maria's user avatar
  • 13
0 votes
0 answers
189 views

Is it possible to add new contacts and imported contacts to an already active Journey in Journey Builder with set data entry?

Right now, my entry criteria is to use any contacts that have signed up using a form on our website. I was wondering if it is possible in Marketing Cloud to either add newly created contacts or ...
user avatar
1 vote
1 answer
204 views

Why is CRM Contact data unavailable on Child BUs in Marketing Cloud?

We have a Marketing Cloud instance with multiple BUs. The Parent BU is connected to Sales Cloud with MC Connect. On the Parent BU we use automations to filter and share contacts with the child BUs. ...
LimeWeb's user avatar
  • 348
0 votes
1 answer
909 views

Are non-sendable DE's counted as contacts for billing purposes?

We are in the process of deploying SFMC for our company and need to refer to minor data for our email sends (emailing parents of minors), but do not plan to actually email these minor contacts. To ...
Maria's user avatar
  • 13
0 votes
2 answers
150 views

Managing Order journey with reviews

I created a data extension to capture customer data and other data extension to have order details. This data is updated daily. I created an attribute group with below links: Contact key relates to ...
Sanket kharwade's user avatar
0 votes
1 answer
309 views

How to find out under which Attribute Group the 2 data extensions are mapped?

I am inside the Journey and DE is the entry source. There is a filter applied in Decision split known as ‘double_opt_in’ (can be true or false). This ‘double_opt_in’ field is not in Entry source DE, ...
user0151's user avatar
0 votes
1 answer
61 views

'IDFA' is used as a contact key for some contacts and 'unique keys' for other contacts

When I go to 'All Contacts'> 'Mobile Push' I noticed that some contacts have IDFA(advertiser ID) as Contact Keys. While other contacts have unique numbers as Contact Keys. Do you know why this is ...
oyh's user avatar
  • 1
1 vote
1 answer
2k views

Synchronized Data Sources fields not available in Marketing Cloud

When synchronizing object's fields, some fields are missing in MC to synchronize even though they have the box visibly checked for the system administrator. These fields are: Account - ShippingAdress ...
ben-man's user avatar
  • 51
0 votes
1 answer
214 views

Why does my converted Lead have no associated Salesforce data?

I have created a new Journey in Marketing Cloud for new Salesforce Lead records (using Salesforce Data) as the entry point. The purpose of the Journey is to send information to the Lead until they ...
Deployment Failure's user avatar
0 votes
0 answers
270 views

Update Contact Attributes

Can anyone shed some light on how Contact Attributes get updated? We have our Marketing Cloud connect to Health Cloud with Marketing Cloud Connector. We also have a Journey that is running on a Data ...
BranHolm's user avatar
0 votes
1 answer
121 views

Is it possible to map Data Views to Data Extensions in attribute group?

I have created a Attribute Group in Contacts Builder. I have a Data extension with customers(contactID, name, email). Can I link Data Views in Attribute groups? Is it possible to do so? I want to link ...
user7256's user avatar
0 votes
1 answer
2k views

How to fetch values using AMPScript from different data extensions?

I have a question regarding AMPScript. My Data Extensions are attached in the link at end of this question(For reference). I want to send personalised email adding product name. %%[ var @productname ...
Guest17's user avatar
0 votes
1 answer
193 views

Journey Builder API Event Data Extension does not have email attribute. Can I still send email if its linked to other DE in Data designer?

In journey builder I am using API event (as entry source). Whenever the event occurs the Orders DE gets populated that has 2 fields : customer_ID & order_id and then this Orders DE enters into ...
Guest17's user avatar

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