Questions tagged [contactbuilder]

The tag has no usage guidance.

Filter by
Sorted by
Tagged with
1
vote
1answer
56 views

Can I query to all contacts in contact builder

Is it possible to write a query to pull records from contact builder all contacts.
0
votes
1answer
23 views

MobileConnect Contacts Import Doesn't update Contacts' Status (Opted Out => Opted In) [closed]

How can we change contacts' status from Opted Out To Opted In using Import? Is this possible?
1
vote
1answer
30 views

Extracting all contacts from Marketing Cloud Contact Builder

I am looking to clean up the contacts in Contact Builder. There are many records (about 5x the amount) than I am actually using in my Marketing Cloud Email Studio instance (All Subscribers). We ...
1
vote
1answer
32 views

Import Contacts Error - “RestrictedContactStatus” ERROR

We have an automation that daily imports email contacts from salesforce (from the synchronized Contact_Salesforce table) into marketing cloud's 'All Subscribers' list. The issue is that some contacts ...
1
vote
1answer
44 views

STOP keyword + contact Delete request

I have a question regarding the behaviour of STOP keyword with a contact Delete request in a Shared code environment : Use case 1 : Contact delete after STOP is sent by the Contact A Contact CK1 is ...
2
votes
1answer
60 views

Contact Data , Mobile Connect and Journey Builder

I have this scenario: | Keyword status DE | | Mobile (PK) | Status | | 34655555555 | active | | Entry Journey DE ...
3
votes
0answers
35 views

Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?

My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
0
votes
1answer
39 views

Contacts Deletion in Marketing Cloud

How can I delete the contacts that are not a part of Data Extensions or Journey Builder in marketing cloud? I don't wanna delete any of the Data Extensions or Salesforce Data Extensions that are ...
0
votes
1answer
44 views

Connect to a database of an X system to get information for my journey

I have a question. If I wanted to connect to a database of an X system to get information for my journey. Is it necessary to create a webservices or is it only configuration through automation studio ...
0
votes
1answer
83 views

How to Delete a Data Extension Folder

Sorry if this sounds like a silly question, but I can't figure out how to delete or rename a folder I created under Contact Builder -> Data Extensions. My folder is sitting under the root "Data ...
2
votes
2answers
76 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
0
votes
1answer
53 views

How can I check whether we're using the new Contacts structure in Marketing Cloud?

Marketing Cloud Contact Builder documentation says 'Account administrators for current accounts can opt to use the new Contacts structure instead of the existing data structure present in their ...
2
votes
1answer
81 views

Contact Key & Subscriber Key for Non-CRM Contacts (Adding Sales & Service Cloud Later)

We currently do not have SalesCloud set up but it is on the road map. We are looking to first setup MC and will be emailing current customers and any newsletter signups. How do I generate a ...
2
votes
1answer
46 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
7
votes
1answer
67 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
2
votes
1answer
291 views

GDPR: What happens to deleted contacts re-entered through imports

Our customers would love to have GDPR-compliant contact management on their Marketing Cloud. We have enabled Contact Deletion on the account via Contact Builder's Contact Configuration. The deleted ...
1
vote
0answers
31 views

Campaign object not available in Contact Builder

I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object. I ...
1
vote
0answers
24 views

Why is my _subscribers data view returning different results for email address?

I have both MC and SC connected together using the MC Connector. I have noticed a data inconsistency issue when creating an automation to update Email Addresses in my All Subscribers list. When I the ...
2
votes
0answers
27 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
0
votes
1answer
26 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
0
votes
1answer
30 views

Can't link Multiple fields in Data Extension in Contact Builder?

Hello I have a DE containing the following fields that I would like to link to Contact Builder: Contacts_ID --> Contact Key Email Address --> Email Address However, they won't let me link both. They ...
0
votes
1answer
72 views

Create a filtered list using 2 or more tags - MobilePush

We want to create a filtered list with few rules that contain few tags. I have a contact with a "fishing" tag and a "boating" tag, and another contact with only a "fishing tag". I want to create a ...
1
vote
1answer
55 views

Global Unsubscribe With Varying Contact Keys

We do not use an email address as the subscriber key in our marketing cloud instance, we would love the opportunity to be able to unsubscribe a user by email address across all subscriber keys related ...
0
votes
1answer
26 views

Contact Builder mapped using Salesforce Id field (15-digit)

I am currently using Cloud Connect to synchronize Contacts and a related object. I ran into some issues when attempting query activities to join related records with contacts into a Salesforce DE. I ...
2
votes
2answers
136 views

How to correctly setup Mobile Push with correct Contact Keys

We use MC Email Studio (synced with the connector to Sales Cloud) to contact Subscribers via email and use the Salesforce PersonContactId as the Contact Key for all our sends. We are implementing ...
0
votes
3answers
43 views

Extra decimal is showing in my Point_Balance data point in my email should be, e.g. Point_Balance = 567 instead of 567.0

How to remove ".0" in data point that reflects in emails from Journey Builder that uses Contact Object from Salesforce to inject customers in the Journey. The proper value should be, e.g. 567 instead ...
2
votes
1answer
195 views

Does quantity of data extensions impact performance?

In Marketing Cloud, if I begin deleting data extensions, could that do anything to improve the overall loading speed of the UI in the various contexts where Contact Builder data is being referenced?
0
votes
1answer
18 views

Missing “Create Attribute Group” button

I'm following step 1 here: https://help.salesforce.com/articleView?id=mc_cab_create_an_attribute_group.htm&type=5 There is no "create Attribute Group" button. How do I create an attribute group? ...
0
votes
2answers
93 views

Synchronized Data Extension doesnt appear in Data Designer

I just synchronized a new object in Marketing Cloud that cames from Salesforce through the native Connector, but the generated Synchronized Data Extension hasn't been added in the Data Designer. As ...
3
votes
0answers
39 views

Marketing Cloud API - Contact Delete Request's status enum

I'm trying to use the delete request API (https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/ContactsDeleteStatus.htm) However I could not found any documents regarding the status ...
1
vote
3answers
322 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
1
vote
2answers
105 views

Marketing Cloud Synchronized Data and Contact Builder

I am struggling to understand how "Contacts" in Contact Builder interact with the rest of Marketing Cloud. How do they relate to All Subscribers? Are they a spendable entity or just a "single view"...
1
vote
1answer
78 views

Integrating Survey Responses in Marketing Cloud

I recently created a Survey in the Sales Cloud, but I want to be able to get the responses in the Marketing Cloud to add them to a journey and better manipulate this data. I was able to create a ...
3
votes
2answers
314 views

Can I define two primary keys in a database table & why?

In relational databases we can only define one primary key. Is it possible to define two primary keys, probably one is primary and other is secondary key and can be joined on any of the two fields.
0
votes
0answers
40 views

Error while creating an attribute group in Contact builder

We are getting an error as follows when we are creating a relationship between attribute group and a data extension in Contact builder. We are using a sendable and testable DE to link with this new ...
0
votes
2answers
54 views

MobilePush Contact Builder Data model

I have mobilePush enabled for all BU's but some of them have more attributes in the "MobilePush Demographics" table, plus one is related to "MobilePush Subscriptions" and "MobilePush Tags" entities ...
2
votes
1answer
76 views

What is the use of Custom Data Source in Contact Builder Marketing Cloud

In Marketing Cloud We can define Custom Data Source and assign data extension attributes to it, but is not clear what is the use case for that, I mean, What is going to happen if you associate a ...
2
votes
1answer
139 views

Duplicate records in All Contacts after create a Population

i have a many Data Extension where the Primary Key is the IdAccount (Salesforce CRM) and the relationship with the Subscriber Key is the e-mail address. The All Subscribers is not update ...
0
votes
1answer
27 views

Importing data with primary key duplicates

We have a file that's dropped on the FTP regularly to update our master database, which has FEDId as its primary key. On rare occasions, the receiving file can contain a few records with identical ...
1
vote
1answer
21 views

Is it possible to create a contact attribute to store time in contact builder?

I'm trying to add an attribute to store time. And then start journey on that specific time. Is it possible in Journey Builder? Currently I can only see data type Date, Text, Number, Boolean etc But I ...
1
vote
1answer
29 views

Records not being imported properly into SMS All Contacts

I've created a DE that's populated via entries on a Smart Capture form a user completes via a link in an email. The form captures the user's submission for 'MobileNumber', passes the 'ContactKey' as a ...
2
votes
2answers
512 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
2
votes
1answer
60 views

Why can I no longer access Synchronized Data Extensions folder in Data Designer?

For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
0
votes
2answers
317 views

Mapping between Contact Key and Contact ID

I have found this article which outlines the data available within mobilpush data views. Attributes in _PushAddress and _PushTag Data Views However i have not been able to find a way to retrieve the ...
3
votes
2answers
107 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
2
votes
1answer
160 views

1-to-1 and 1-to-many relationships in Marketing Cloud's Contact Builder

I've had trouble wrapping my head around the question when to use 1-to-many relationships in Marketing Cloud Contact Builder. I know as theoretical concept you should use 1-to-M relationships if e.g. ...
0
votes
1answer
92 views

Why are Mobile Connect Subscriptions not identified by Contact Key?

I have both MC and Sales Cloud (SC) connected in my implementation, in my testing I have purposely created two Contacts in SC with the same mobile number. In Contact Builder they appear as two ...
2
votes
1answer
289 views

Edit Synchronized data extension

I synced the Lead object of CRM to Marketing Cloud. The marketing team will have access to marketing cloud. Now if the marketing team edits the value of Lead in Contact Builder within Marketing Cloud ...
3
votes
1answer
145 views

Journey Builder SMS Send Opt In Behavior

In Journey Builder you can send SMS activities to Subscribers, dependant "Delivery Options" you can decide which users get the SMS. In my journey I have selected the later option (Subscribe all ...
2
votes
1answer
59 views

Delete Attribute Confirmation [duplicate]

I added a field to a data extension that was linked through the contact model. Now, I realize that I need to delete that field and add a different field. This data extension is a primary table ...