Questions tagged [contactbuilder]

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1answer
15 views

Contact Builder and Data Relationship - can i use both?

I understand that Data Relationships connect two DE in Email Studio and can then be used to filter even more on that. And that Contact Builder attributes are used for Journey Builder. But can I set ...
0
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1answer
38 views

Contact builder - DELETE contacts [without EmailAddress and NOT subscribed to Email channel]

I tried the below approach. https://help.salesforce.com/articleView?id=000313920&language=en_US&type=1&mode=1 However, I noticed that though the Email Address is blank as below, When ...
2
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0answers
31 views

How to Set up Contacts in Marketing Cloud to populate records from Personalization Builder Data Extension

I worked on Personalization Builder and collected data about users based on collection codes set up on a demo webpage. The data is in the Standard Personalization Builder Data Extension. IGO_PROFILES ...
0
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1answer
33 views

Journey Builder Decision Split Using DE question

We have a journey using Salesforce Campaign Member object as the entry source. Some of the contacts entering the journey (based on the member status on entry) goes through a decision split after ...
0
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1answer
32 views

If we decide to use attribute groups together with populations would it lead to contacts duplication?

For one specific use case we need to use both attribute groups based on DEs and populations. We want to double-check if it could potentially lead to contacts duplication in Marketing Cloud.
3
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1answer
42 views

Journey builder: what is “Email Attributes > Email Addresses”

Can anyone help me understand this mysterious concept! As we can see the below options within Use email attribute from Contacts I could NOT find this "Email Attributes > Email Addresses" neither in ...
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0answers
20 views

Create Contact Record with custom contact key [duplicate]

We connected our MC instance with Service cloud person account records but when it is synched, the contact key of the contacts are the contact Id. Can I assign a custom field (MasterID) as the source ...
3
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2answers
112 views

Checking against Contact Data for related record updates

I have both SC and MC and I'm using Journey Builder (using Salesforce Data entry) to inject customers into a Journey. My data model is as follows: Person Account has many Orders (master-detail), and ...
0
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1answer
65 views

Query to get ContactKey and SubscriberKey in results?

I am trying to create a query in marketing cloud that will give me both ContactKey and SubscriberKey in the results. The background: we are setting up MobileConnect. It seems that between ...
2
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1answer
93 views

Can I query to all contacts in contact builder

Is it possible to write a query to pull records from contact builder all contacts.
0
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1answer
25 views

MobileConnect Contacts Import Doesn't update Contacts' Status (Opted Out => Opted In) [closed]

How can we change contacts' status from Opted Out To Opted In using Import? Is this possible?
0
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1answer
169 views

Extracting all contacts from Marketing Cloud Contact Builder

I am looking to clean up the contacts in Contact Builder. There are many records (about 5x the amount) than I am actually using in my Marketing Cloud Email Studio instance (All Subscribers). We ...
1
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1answer
56 views

Import Contacts Error - “RestrictedContactStatus” ERROR

We have an automation that daily imports email contacts from salesforce (from the synchronized Contact_Salesforce table) into marketing cloud's 'All Subscribers' list. The issue is that some contacts ...
1
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1answer
48 views

STOP keyword + contact Delete request

I have a question regarding the behaviour of STOP keyword with a contact Delete request in a Shared code environment : Use case 1 : Contact delete after STOP is sent by the Contact A Contact CK1 is ...
2
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1answer
67 views

Contact Data , Mobile Connect and Journey Builder

I have this scenario: | Keyword status DE | | Mobile (PK) | Status | | 34655555555 | active | | Entry Journey DE ...
3
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0answers
35 views

Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?

My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
0
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2answers
95 views

Contacts Deletion in Marketing Cloud

How can I delete the contacts that are not a part of Data Extensions or Journey Builder in marketing cloud? I don't wanna delete any of the Data Extensions or Salesforce Data Extensions that are ...
0
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1answer
46 views

Connect to a database of an X system to get information for my journey

I have a question. If I wanted to connect to a database of an X system to get information for my journey. Is it necessary to create a webservices or is it only configuration through automation studio ...
0
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1answer
154 views

How to Delete a Data Extension Folder

Sorry if this sounds like a silly question, but I can't figure out how to delete or rename a folder I created under Contact Builder -> Data Extensions. My folder is sitting under the root "Data ...
2
votes
2answers
106 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
0
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1answer
60 views

How can I check whether we're using the new Contacts structure in Marketing Cloud?

Marketing Cloud Contact Builder documentation says 'Account administrators for current accounts can opt to use the new Contacts structure instead of the existing data structure present in their ...
2
votes
1answer
107 views

Contact Key & Subscriber Key for Non-CRM Contacts (Adding Sales & Service Cloud Later)

We currently do not have SalesCloud set up but it is on the road map. We are looking to first setup MC and will be emailing current customers and any newsletter signups. How do I generate a ...
2
votes
1answer
57 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
7
votes
1answer
83 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
2
votes
1answer
300 views

GDPR: What happens to deleted contacts re-entered through imports

Our customers would love to have GDPR-compliant contact management on their Marketing Cloud. We have enabled Contact Deletion on the account via Contact Builder's Contact Configuration. The deleted ...
1
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0answers
34 views

Campaign object not available in Contact Builder

I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object. I ...
1
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0answers
29 views

Why is my _subscribers data view returning different results for email address?

I have both MC and SC connected together using the MC Connector. I have noticed a data inconsistency issue when creating an automation to update Email Addresses in my All Subscribers list. When I the ...
2
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0answers
27 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
0
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1answer
28 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
0
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1answer
36 views

Can't link Multiple fields in Data Extension in Contact Builder?

Hello I have a DE containing the following fields that I would like to link to Contact Builder: Contacts_ID --> Contact Key Email Address --> Email Address However, they won't let me link both. They ...
0
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1answer
74 views

Create a filtered list using 2 or more tags - MobilePush

We want to create a filtered list with few rules that contain few tags. I have a contact with a "fishing" tag and a "boating" tag, and another contact with only a "fishing tag". I want to create a ...
1
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1answer
85 views

Global Unsubscribe With Varying Contact Keys

We do not use an email address as the subscriber key in our marketing cloud instance, we would love the opportunity to be able to unsubscribe a user by email address across all subscriber keys related ...
0
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1answer
29 views

Contact Builder mapped using Salesforce Id field (15-digit)

I am currently using Cloud Connect to synchronize Contacts and a related object. I ran into some issues when attempting query activities to join related records with contacts into a Salesforce DE. I ...
2
votes
2answers
227 views

How to correctly setup Mobile Push with correct Contact Keys

We use MC Email Studio (synced with the connector to Sales Cloud) to contact Subscribers via email and use the Salesforce PersonContactId as the Contact Key for all our sends. We are implementing ...
0
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3answers
45 views

Extra decimal is showing in my Point_Balance data point in my email should be, e.g. Point_Balance = 567 instead of 567.0

How to remove ".0" in data point that reflects in emails from Journey Builder that uses Contact Object from Salesforce to inject customers in the Journey. The proper value should be, e.g. 567 instead ...
2
votes
1answer
201 views

Does quantity of data extensions impact performance?

In Marketing Cloud, if I begin deleting data extensions, could that do anything to improve the overall loading speed of the UI in the various contexts where Contact Builder data is being referenced?
0
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1answer
23 views

Missing “Create Attribute Group” button

I'm following step 1 here: https://help.salesforce.com/articleView?id=mc_cab_create_an_attribute_group.htm&type=5 There is no "create Attribute Group" button. How do I create an attribute group? ...
0
votes
2answers
165 views

Synchronized Data Extension doesnt appear in Data Designer

I just synchronized a new object in Marketing Cloud that cames from Salesforce through the native Connector, but the generated Synchronized Data Extension hasn't been added in the Data Designer. As ...
3
votes
0answers
48 views

Marketing Cloud API - Contact Delete Request's status enum

I'm trying to use the delete request API (https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/ContactsDeleteStatus.htm) However I could not found any documents regarding the status ...
2
votes
3answers
654 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
1
vote
2answers
174 views

Marketing Cloud Synchronized Data and Contact Builder

I am struggling to understand how "Contacts" in Contact Builder interact with the rest of Marketing Cloud. How do they relate to All Subscribers? Are they a spendable entity or just a "single view"...
1
vote
1answer
103 views

Integrating Survey Responses in Marketing Cloud

I recently created a Survey in the Sales Cloud, but I want to be able to get the responses in the Marketing Cloud to add them to a journey and better manipulate this data. I was able to create a ...
3
votes
2answers
400 views

Can I define two primary keys in a database table & why?

In relational databases we can only define one primary key. Is it possible to define two primary keys, probably one is primary and other is secondary key and can be joined on any of the two fields.
0
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0answers
46 views

Error while creating an attribute group in Contact builder

We are getting an error as follows when we are creating a relationship between attribute group and a data extension in Contact builder. We are using a sendable and testable DE to link with this new ...
0
votes
2answers
63 views

MobilePush Contact Builder Data model

I have mobilePush enabled for all BU's but some of them have more attributes in the "MobilePush Demographics" table, plus one is related to "MobilePush Subscriptions" and "MobilePush Tags" entities ...
2
votes
1answer
103 views

What is the use of Custom Data Source in Contact Builder Marketing Cloud

In Marketing Cloud We can define Custom Data Source and assign data extension attributes to it, but is not clear what is the use case for that, I mean, What is going to happen if you associate a ...
2
votes
1answer
221 views

Duplicate records in All Contacts after create a Population

i have a many Data Extension where the Primary Key is the IdAccount (Salesforce CRM) and the relationship with the Subscriber Key is the e-mail address. The All Subscribers is not update ...
0
votes
1answer
33 views

Importing data with primary key duplicates

We have a file that's dropped on the FTP regularly to update our master database, which has FEDId as its primary key. On rare occasions, the receiving file can contain a few records with identical ...
1
vote
1answer
21 views

Is it possible to create a contact attribute to store time in contact builder?

I'm trying to add an attribute to store time. And then start journey on that specific time. Is it possible in Journey Builder? Currently I can only see data type Date, Text, Number, Boolean etc But I ...
1
vote
1answer
30 views

Records not being imported properly into SMS All Contacts

I've created a DE that's populated via entries on a Smart Capture form a user completes via a link in an email. The form captures the user's submission for 'MobileNumber', passes the 'ContactKey' as a ...