Questions tagged [subscriber]

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6 views

Salesforce Marketing Cloud Unsubs

If person A's email address is marked as a hard bounce and is captured in all subs, Nothing is updated in CRM. But if person A updates his email address through a custom subscription center which is ...
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16 views

Is there any limit in creating fields in Profile managent

I want to display about 250 fields in the All Subscribers list. So is it possible to do that or is there any restriction on the number that can be displayed.
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1answer
36 views

Create an automation to update Test accounts Status from “Unsubscribed” to “Active” [closed]

I am sure this is a thing, but we have a group of "test" email accounts that our QA group regularly tests. Of course the unsubscribe is one of those things they test, and often we have to reset the ...
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1answer
23 views

How to Update _Subscribers DE with Records from Email Send Data Extensions

I recently setup the following: Created an Email SendLog using Template Added 3 unique customer identifiers to the Email SendLog Added BusinessUnitID and the same 3 unique customer identifiers in ...
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1answer
42 views

Query to find all the subscribers from a child business unit who joined during a specific time frame

I am trying to query all the subscriber from a child business unit who joined during a specific time frame. Here's my SQL below Select s.SubscriberKey, s.EmailAddress, s.DateJoined ...
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2answers
47 views

Query to find date of subscriber's latest email

I'm trying to build a series of queries to keep a definitive list of all subscribers, along with the date of their latest email from us. I've almost got it working but not quite. The sequence is as ...
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30 views

Cannot get subscribers from publication (AMPScript) - Custom Preference Center

I am trying to make a custom preference center, where users can see a list of all publication lists in the business unit they belong to and then choose to subscribe/unsubscribe to such lists. What I ...
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1answer
45 views

Combination of two fields as a unique key in all_subscriber list

we have a subscriber key as a unique key in the all subscriber list. I want the combination of the two fields as the unique field in the all_subscribers list. Say (SubscribeKey + EmailAddress) as a ...
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1answer
37 views

How are Subscriber ID's handled with the Contact Deletion feature?

In SFMC, each subscriber is assigned by the system a unique ID called the Subscriber ID. I've never really paid much attention to this field, but with the GA360 integration this field becomes the ...
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1answer
50 views

How to allow resubscription in marketing cloud

I have created a custom one-click unsubscribe page, through which a user can unsubscribe from the campaign.Is there any way that we can allow re-subscription of that user. Or what are the re-...
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1answer
50 views

Querying when a value changed in a DE

I'm attempting to query when a value changed in a particular data e.g. when the email address for subscriber 12345 was changed, if ever. Is there a way to query this information?
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1answer
28 views

Do report subscriptions contribute to email limits?

So I have a group of users (around 20 users at least) for which I wish to subscribe the reports as a System Administrator in lightning experience. It is required that only the admin can subscribe and ...
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2answers
36 views

Trace how Subscriber email is being changed?

Doing some audits I have noticed there are some Subscribers that have their email address changed to some internal email address (company addresses usually used for testing). We can't figure out why ...
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1answer
36 views

Lightning Web Component PubSub Only Works for Admin in Community Preview

Below is my publisher. It's nested in an Aura component, which is itself on a community page: import {LightningElement, wire, track, api} from 'lwc'; import { CurrentPageReference } from 'lightning/...
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91 views

Platform Event Trigger won't execute in subscriber org but in scratch org

In my Managed Package, I have a trigger for the Platform event Notification__e. The publish behavior is Publish Immediately. When I publish an event via Workbench or Developer console in one of the ...
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2answers
58 views

Various Categories of Subscribers in Marketing Cloud

Can anyone explain My Lists, My groups, Publication Lists, Suppression Lists in Subscribers of Marketing Cloud?
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0answers
21 views

Run ISV Hammer on Package Versions and Subscriber Orgs

We are trying to run ISV Hammer tests with our new package version against subscriber org based on a new feature available in Winter 20 (https://releasenotes.docs.salesforce.com/en-us/winter20/release-...
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1answer
102 views

Unsubscribing only from publication list not all subscribers

So my unsub page is located at the parent BU and we unsubscribe based on child BU's. We have a specific child BU that will be implementing publication lists so im trying to unsubscribe from the child'...
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7 views

Connect unsubscribes from custom preference centre to all subscribers in marketing cloud?

How do we go about reflecting the subscriber status that is recorded within our sales cloud data from a custom preference centre to our all subscribers list in marketing cloud? I understand this can ...
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1answer
38 views

Find out how many emails were send to a Subscriber Key from all the child BU on a daily Basis

We want to create a suppression list for marketing communication. As part of which We want to find out if any Subscriber Key has received any email from any of the Child BUs in our org. Is it possible ...
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1answer
125 views

Why is a Custom Preference Center required for Multi-Org Accounts?

One of my clients has a Multi-Org account and I am trying to explain why they need a custom Preference Center. I checked the documentation: https://help.salesforce.com/articleView?id=...
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1answer
22 views

Which object shows “Chatter Following” data?

I'm trying to import chatter data into an org. As part of that, I'm trying to import data on which users are following which users. Which object shows that relationship? I'm looking for API names if ...
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1answer
70 views

Contact in sendable Data extension not sent to

I have a sendable data extension, that is coming from a salesforce report. There are contacts in the extension with email addresses. The Lead ID is mapped to the Subscriber Key. It is NOT a ...
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1answer
92 views

Import Contacts Error - “RestrictedContactStatus” ERROR

We have an automation that daily imports email contacts from salesforce (from the synchronized Contact_Salesforce table) into marketing cloud's 'All Subscribers' list. The issue is that some contacts ...
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10 views

Unable to Subscribe to Report for one of my Users

I created a report for my Management level users, and they wanted me to add another user. I had no problems adding the management users, but when I went to add the ancillary user, I got this error. I'...
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0answers
34 views

How can I use Salesforce SOAP APIs to pull the org name for an org subscribing to my managed package?

Background: I threw together a quick script to pull AppAnalytics logs from my LMA programmatically via python. This part is working just fine. I am including my script here in case it helps someone ...
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23 views

Marketing Cloud - Subscriber Filter Schedule

I have 2 BU and 1 parent BU. In the parent BU, all Subscribers can be viewed. For each of the child BUs, I would like only respective Subscribers to be accessible. For this - I am using Subscriber ...
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8 views

Global Report NO LONGER Global

I created a Global Report for all my users that was working just fine. In the last couple weeks, two of my users stopped getting the report. I went to log in as one of them to find out why they ...
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2answers
93 views

How to Delete Subscribers From All Subscribers list

In my account have 1 million subscribers are available, i want to delete ALL Subscribers, From Email > subscribers > all subscribers (here i have 1 million) subscribers how to delete all subscribers.
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66 views

FuelSDK C# API Permission Failed

Currently using the latest FuelSDK from Nuget. Creating the client as such: var parameters = new NameValueCollection { { "clientId", ...
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0answers
11 views

update dashboard every one hour

How can we update dashboard every one hour? I tried to update it from subscribe button, but normal subscribe makes it possible to update dashboard automatically only one time in one day. I wanna ...
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2answers
226 views

How to delete All contact under contact builder in marketing cloud?

We have bulk contact approx 1 million and we want to delete these all contacts from the marketing cloud so how we can delete these contacts from marketing cloud?
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1answer
28 views

Is there a way to track the amount of Opens of a specific email from specific contacts?

I am trying to measure how many times did each subscriber opened a particular email. I find metric for Opens vs Unique Opens, but for all the subscribers targeted, and not for each subscriber ...
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0answers
24 views

Can I improve this Custom Subscription Center that uses lists?

We have 3 subscription lists called: promotions, newsletter and pharmaceutical advice. As our client doesn't like the standard preference center, he asked us to custom-built it. So far the ...
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1answer
104 views

How can I see to which records I am subscribed to unfollow them?

How can I see to which records I am subscribed to unfollow them on the standard Salesforce user interface? When I try to follow some record I receive this error but I don't understand how can I ...
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1answer
113 views

Journey Builder Custom Entry Event - Send to All Subscribers

I have been told by Marketing Cloud that my custom Entry Event is not sending contacts entered thru event trigger via POST /interaction/v1/events to the All Subscribers List. While I am awaiting ...
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1answer
116 views

Marketing Cloud SOAP API Get Subscriber Specific Email Metrics

I'm currently working with the Marketing Cloud SOAP API to retrieve email metrics sent from the Journey Builder. I am able to do this, but it appears that the metrics I receive are related to the sum ...
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1answer
44 views

Update Subscriber attribute at the send time

I already discussed this with support and it seems that it is not possible to update custom Subscriber attribute when sending to a data extension. For example: Subscriber attribute = "favorite ...
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1answer
41 views

New subscriber are not entering in Journey

I have a live journey: when journey started there were 12 subscriber in DE. There is 7 days wait activity. All 12 Subscriber have received 1st email and now are in Wait Activity. Now 2 more ...
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0answers
83 views

Define a Subscriber Filter in Marketing Cloud with MC Connect

I have 2 SFMC BU under 1 main parent BU. I also have 2 separate Salesforce Sales Cloud orgs to be connected to each of the 2 child BUs (we will enable the multi-org configuration for Sales/Marketing ...
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0answers
22 views

Use Free License Profile to restrict subscriber support (“Grant Login Access”) to my app

When a customer installs my Managed Package I as the ISV get powerful access to his Org. The access is not restricted to my app and its metadata but by the profile of the user that grants access. To ...
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2answers
44 views

Minimal Salesforce License to use LMA and Subscriber Support

I couldn't find any information on what's the minimum Salesforce license to grant a support person permissions to do Subscriber Support in the LMA. Can someone please point me to such information?
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1answer
35 views

How to perform a load test on a triggered send

I'm looking to perform a load test on a triggered send by pushing ~160k records through the trigger. For the test, we are planning on taking a block of live records and replacing the email address ...
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1answer
32 views

Report that shows the last date sent per contact

I would like to remove dormant subscribers from Salesforce Marketing Cloud. To that end, is there a way to build a report that can show me "last send date" and "total sends" by subscribers? Thanks!
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1answer
41 views

SFMC API call to 3rd party when unsubscribing

We're using a 3rd party for a refer a friend service that also has a subscriber status. We'd like to link a user's unsubscribe to the 3rd party service when a user unsubscribes through the profile ...
2
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1answer
518 views

Pulling Data from _Subscribers at BU level with SQL Query

I have a 2 Business Units setup, with a parent BU. Data is not meant to be shared between the 2. The purpose: I want to understand how to differentiate Subscribers from different BUs as they are not ...
2
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1answer
341 views

Delete Subscriber records in Salesforce Marketing Cloud

We want to delete all subscriber records from "All Subscribers" which are not "Unsubscribed" or "Bounced" and created before last six months. How can we do it using automation studio?
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1answer
33 views

Get SMS Subscriber Count By Area Code

I want the mobile connect SMS subscriber count by area code to visualize them on a map. I've checked the Data View: SubscriberSMS to find is there any field like a "Locale" which will help me to ...
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1answer
55 views

Fill Subscribers Custom field with fields in a Data Extension

In Marketing Cloud, I have a custom field in Subscribers that I need to fill the value from another custom field in a Data Extension. This Data Extension have contacts that will become subscribers, ...
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4answers
211 views

Salesforce Apex to update SFMC Subscriber status

I have to write apex code on salesforce service/sales cloud to update dynamic list of Subscribers status on Marketing cloud (SFMC), I will be having list of contactkey from marketing cloud (SOQL ...