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Questions tagged [subscriber]

The tag has no usage guidance.

1
vote
1answer
29 views

Journey Builder Custom Entry Event - Send to All Subscribers

I have been told by Marketing Cloud that my custom Entry Event is not sending contacts entered thru event trigger via POST /interaction/v1/events to the All Subscribers List. While I am awaiting ...
1
vote
1answer
39 views

Marketing Cloud SOAP API Get Subscriber Specific Email Metrics

I'm currently working with the Marketing Cloud SOAP API to retrieve email metrics sent from the Journey Builder. I am able to do this, but it appears that the metrics I receive are related to the sum ...
0
votes
1answer
28 views

Update Subscriber attribute at the send time

I already discussed this with support and it seems that it is not possible to update custom Subscriber attribute when sending to a data extension. For example: Subscriber attribute = "favorite ...
0
votes
1answer
31 views

New subscriber are not entering in Journey

I have a live journey: when journey started there were 12 subscriber in DE. There is 7 days wait activity. All 12 Subscriber have received 1st email and now are in Wait Activity. Now 2 more ...
0
votes
0answers
18 views

Define a Subscriber Filter in Marketing Cloud with MC Connect

I have 2 SFMC BU under 1 main parent BU. I also have 2 separate Salesforce Sales Cloud orgs to be connected to each of the 2 child BUs (we will enable the multi-org configuration for Sales/Marketing ...
0
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0answers
12 views

Use Free License Profile to restrict subscriber support (“Grant Login Access”) to my app

When a customer installs my Managed Package I as the ISV get powerful access to his Org. The access is not restricted to my app and its metadata but by the profile of the user that grants access. To ...
0
votes
1answer
14 views

Minimal Salesforce License to use LMA and Subscriber Support

I couldn't find any information on what's the minimum Salesforce license to grant a support person permissions to do Subscriber Support in the LMA. Can someone please point me to such information?
0
votes
1answer
19 views

How to perform a load test on a triggered send

I'm looking to perform a load test on a triggered send by pushing ~160k records through the trigger. For the test, we are planning on taking a block of live records and replacing the email address ...
0
votes
1answer
24 views

Report that shows the last date sent per contact

I would like to remove dormant subscribers from Salesforce Marketing Cloud. To that end, is there a way to build a report that can show me "last send date" and "total sends" by subscribers? Thanks!
0
votes
1answer
30 views

SFMC API call to 3rd party when unsubscribing

We're using a 3rd party for a refer a friend service that also has a subscriber status. We'd like to link a user's unsubscribe to the 3rd party service when a user unsubscribes through the profile ...
1
vote
1answer
54 views

Pulling Data from _Subscribers at BU level with SQL Query

I have a 2 Business Units setup, with a parent BU. Data is not meant to be shared between the 2. The purpose: I want to understand how to differentiate Subscribers from different BUs as they are not ...
2
votes
1answer
47 views

Delete Subscriber records in Salesforce Marketing Cloud

We want to delete all subscriber records from "All Subscribers" which are not "Unsubscribed" or "Bounced" and created before last six months. How can we do it using automation studio?
0
votes
1answer
23 views

Get SMS Subscriber Count By Area Code

I want the mobile connect SMS subscriber count by area code to visualize them on a map. I've checked the Data View: SubscriberSMS to find is there any field like a "Locale" which will help me to ...
1
vote
1answer
29 views

Fill Subscribers Custom field with fields in a Data Extension

In Marketing Cloud, I have a custom field in Subscribers that I need to fill the value from another custom field in a Data Extension. This Data Extension have contacts that will become subscribers, ...
0
votes
4answers
74 views

Salesforce Apex to update SFMC Subscriber status

I have to write apex code on salesforce service/sales cloud to update dynamic list of Subscribers status on Marketing cloud (SFMC), I will be having list of contactkey from marketing cloud (SOQL ...
0
votes
1answer
16 views

Is there a way to 'reseed' the SubscriberID

We've had a few mergers in the last few years and have migrated SFMC accounts twice. The problem is that we now have subscriberID's with multiple SubscriberKeys. They are obviously still unique within ...
1
vote
0answers
61 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
2
votes
1answer
53 views

Groups vs Data Extensions in Marketing Cloud - what's the difference?

I have created a data extension and a group in marketing cloud but not sure what is the basic difference between them? Can we use group in journey builder as entry source?
0
votes
0answers
123 views

Understanding who is consuming Platform Events, and how much, is it possible?

When a platform event is fired, it is consumed from whichever client is subscribed to its specific channel. If a single event is fired and consumed by 5 consumers, it will count 5 against the Daily ...
0
votes
1answer
38 views

Identify users device

Is it possible to identify the device which is using each subscriber and store that info as a variable with a value, and after use that value to do something like the example below? %%[set @...
2
votes
1answer
78 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
0
votes
0answers
48 views

How to Create a List (via APIs) from a Large CSV in Marketing Cloud

I wrote some code to interact with Marketing Cloud's SOAP API to create a List and populate Subscribers by importing a CSV file. The code works fine for CSVs up to a couple of thousand records. I ...
2
votes
1answer
109 views

Delete all records in All Subscribers List at once

We're doing some data cleanup here and need to delete all records from the All Subscribers List. I've seen several suggestions regarding exporting all the records from All Subscribers to a CSV, then ...
1
vote
1answer
77 views

Removing Subscriber from Suppression list

Im trying to remove a subscriber from a suppression list, but when i execute the code, i get the status code as "OK" but the subscriber is not getting removed from the suppression list. Any idea what ...
0
votes
1answer
99 views

Fail to update Email Address in All Subscribers via Import Activity

We need to update the email address of users in All Subscribers, so we used the following aproach: Populate a DE with the users to update, saving Subscriber Key and new email address. Export the DE ...
0
votes
1answer
24 views

Is there any way to output SOAP Envelope when using Python Fuel-SDK?

Would anyone know if there is a way to output the SOAP Envelope that is generated when using the Pythin Fuel-SDK, e.g. the SOAP envelope when making the below call: getSub = ET_Client.ET_Subscriber() ...
0
votes
2answers
65 views

Retrieve the subscribers from each business unit

Starting from the All Subscribers list of the parent business unit, I'm trying to know which subscribers are being part of each child business unit. As it is not defined any Subscriber Filter, how ...
0
votes
1answer
155 views

Update Subscriber Status Marketing Cloud SOAP API - OverallStatus Error

I'm trying to update a Subscriber status that belongs to a list to "Unsubscribed" value, even for this or other calls (Except get List subscribers) I'm getting the Overall Status as "Error". Here's ...
0
votes
1answer
32 views

Query Deleted Subscriber in All Subscriber List In MC

Is there a way to query MC to identify if a subscriber was deleted from the All subscriber list at any point in time? Thanks
2
votes
2answers
313 views

How to clear/delete published Platform event from EventBus after sometime?

I'm publishing Platform Events using APEX Code EventBus.publish method and consuming the events in backend Java app using EventListener. Problem All the published events remains in EventBus and ...
1
vote
1answer
99 views

Add as Subscriber + Update Data Extension

I would like to use both Web Collect and DEManager at the same time. All my leads currently come in via DEManager so I can kick off a journey. When the journey sends an email, these contacts are ...
3
votes
1answer
179 views

Unsubscribe/Resubscribe links are not working in salesforce

Marketing Cloud Unsubscribe/Resubscribe links which are part of the marketing cloud managed package is not working in the salesforce contact page. We know these link will unsubscribe in Marketing ...
0
votes
1answer
42 views

Journey Builder re-entry

I just want to clarify the following: we are trying to create the journey which lasts exactly one month (1.11.18-30.11.18) which means basically 5 emails. We want to send an email to our subscribers ...
0
votes
1answer
79 views

best way to get business unit wise subscribers list

Please suggest if there is any way to get subscribers list business unit wise without actually going to each BU as we have over 50 BU.
3
votes
0answers
54 views

Is it possible for Salesforce Platform Events to cross orgs intentionally? [duplicate]

Let's say, for whatever reason(s) I have two orgs (maybe not me personally, but two businesses doing business together). Let's say org A publishes a Customer_Event__e (for whatever reasons). Would ...
0
votes
1answer
218 views

de duplicate if you have the same email address with multiple Subscriber keys

I have a general question on journey builder and Email sends. If we have e,g, a publication list where we have subscribers email address with multiple Subscriber keys. I understand that Journey ...
2
votes
1answer
137 views

Control Group inside Marketing Cloud

I need to create a control group inside Marketing Cloud. A control group would be a subgroup of a data extension to whom I would not send campaign information. Example: If I had a DE with 500 campaign ...
1
vote
1answer
36 views

Display subscription in email

I want to pull a subscriber's list of subscriptions into a re-engagement email sent via Marketing Cloud. e.g. Hi You are subscribed to: xx xx xx How do I pull this information through into the ...
2
votes
1answer
251 views

Setting up a double opt-in without using any Subscriber List features (publication list, etc.) and just data extension - possible?

Is there a way to set up a double opt-in without the usage of Subscriber List/Publication List? Instead of the method of linking the Data Extension to the publication list, is there a way to ...
1
vote
1answer
49 views

Get a value from Array output

Using the below property I'm able to get Subscriber Properties. var results = Subscriber.Retrieve({Property:"SubscriberKey",SimpleOperator:"equals",Value:Sk}); The results output is an array. How ...
0
votes
1answer
391 views

Marketing Cloud - Contacts vs Subscribers, and limits of

I'm working on a Marketing Cloud implementation and am confused around the limit of Contacts associated with the customer's edition of Marketing Cloud. The customer's "Contact" limit is 75,000. Does ...
3
votes
1answer
341 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
1answer
35 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
1
vote
1answer
279 views

Triggered Send Subscriber Relationship Issue

Is anybody able to confirm when you setup a Triggered Send Data Extension Template, it gives you the option to select a subscriber send relationship as your subscriber key, but in my case when I ...
1
vote
2answers
345 views

Remove subscriber(s) from list via script

I'm pretty new at SSJS, but I'm trying to run a script in automation studio that removes a subscriber from a list via the unsubscribe function (see: https://developer.salesforce.com/docs/atlas.en-us....
0
votes
1answer
474 views

SFMC user not added to All Subscriber List

my expecttaion was once i sended an email to a new subscriber he gets automatically added to the all Subscriber list. Emails are received. I now sended emails to new subscriber with Subscriber KEy ...
0
votes
1answer
24 views

Appending subscriptions with another list

I have a subscription data extension that manages a number of categories of subscriptions, for a given subscriber. Something happened where their subscription status (boolean) for certain ...
0
votes
0answers
39 views

Data Import not importing full amount - only existing susbcribers

We get files placed on our FTP to use as data extensions for email campaigns. I have a custom automation with 4 steps (using a combination of query activities, ampscript and SSJS): Import File to ...
0
votes
1answer
77 views

Marketing Cloud - Contact Delete - does SFMC remember?

In January my company had a subscriber purge by getting rid of lots of subscribers we no longer email/unsubscribed long ago. Most of our data is held primarily in a SAS platform and we receive ...
2
votes
1answer
190 views

Custom Preference Page - External Key (Generate it / Retrieve preferences)

I need to make a Custom Preference Page (for the Cloud Marketing). I know that on the Standard Preference Page you use the "QS" value in the URL, and that it is used to fetch the Preferences from the ...