Questions tagged [tracking]
The tracking tag has no usage guidance.
52
questions
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33
views
Why is the Send Tracking Click Activity with an ampscript link different than the clicks tracked for that link's alias?
The link for the logo in my email is assigned with ampscript %%=redirectTo(@logo)=%% but the link also has an alias of "Logo" assigned to it. In the send tracking, click activity for the ...
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-1
votes
1
answer
50
views
Tracking SMS Opens and Link Clicks in Marketing Cloud Custom Activity Integration
I'm integrating with a third-party SMS provider in Marketing Cloud via a custom activity. The custom activity will hardcode a message in the journey and split the audience with decisions. I'll be ...
0
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answers
24
views
Einstein Email Recommendations not populating
I am implementing Einstein email recommendations and have been following along with the documentation. I have a catalog uploaded and I have the tracking code on my website. Now the tracking code seems ...
- 5
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1
answer
57
views
Will activating Parameter Manager overwrite any utms that have been manually applied to links?
We currently do not use Parameter Manager in Marketing Cloud. Instead, all URLs are manually created with the correct UTMs (source, medium, campaign, and content) and added separately to emails. With ...
0
votes
1
answer
75
views
Salesforce SDK is sending events even with the analytics disabled
We are using 'MarketingCloudSDK' version '8.1.5' in our Android app, and we realized that even after disabling the analytics, the logs indicate that Salesforce is still sending events.
We are ...
- 3
-1
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1
answer
113
views
In Salesforce Marketing Cloud, is it possible to separate BCC/CC Bounces and opens from the intended subscriber?
I have a SFMC journey on which I CC a personalization string (email in DE). I want to see if it's possible to separate the interaction of the 'to' line recipient from the actions of the 'CC' ...
- 134
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141
views
Linkname Alias problem
I have an issue that I cannot resolve.
We create our emails based on our own templates (template based email). For a number of our emails, a URL is constructed dynamically via Ampscript. The problem ...
- 143
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51
views
Collect Tracking Code userInfo email shows undefined
I am trying to use the Collect Tracking Code to get the user ID that viewed any page on my website, y have this code
window.dataLayer = window.dataLayer || [];
window._etmc = window._etmc || [];
.
.
.
...
- 1
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answers
234
views
Trouble with Pardot Tracking & Consent API and WordPress/CookieYes
We are trying to get the Pardot tracking script to sync Account Engagement opt-in status to match our third-party consent manager without much luck. We are using the following for the website:
CMS: ...
0
votes
1
answer
94
views
Click report by Click activity (SMC)
everyone! I have another question and hope for your assistance.
Intro: Our SMC platform has a "Tracking" section where we can view analytics for campaign sends. In this analytics, we can ...
2
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0
answers
307
views
Enabling feed tracking when creating scratch org not possible?
So, currently, there is no way to enable feed tracking for a standard object, during scratch org creation. This includes all settings in scratch org definition file and/or using an org shape.
The ...
- 41
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1
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207
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Collect tracking code Error: You currently have no identified users. The igo_profiles data extension will only be populated with identified users
I am facing this error and cannot seem to solve the issue.
"You currently have no identified users. The igo_profiles data extension will only be populated with identified users."
With the ...
- 1
0
votes
1
answer
270
views
Track clicks on links shared using QR code
I am launching a personalized fax marketing campaign. Under the hood, I'm using SFMC to send a personalized email to an email-to-fax service.
Each email includes a custom QR code - using the approach ...
-2
votes
1
answer
106
views
Native workaround for Lead Scoring within Marketing Cloud and Sales cloud?
Basically, I am trying to make something similar to this in marketing could to enable web tracking: https://community.hubspot.com/t5/HubSpot-Ideas/OR-operator-for-lead-score-property/idi-p/291421
...
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1
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403
views
How to fix Einstein Email Recommendations (Content Catalog) displaying same results for all users?
I saw a similar unresolved question from a few years ago and SF support have not been able to explain why this might happen, so turning here - you're my last hope!
FAQ:
DEs for profiles and content ...
- 1
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1
answer
642
views
Is Marketing cloud able to capture to whom the subscriber forwarding the email?
We have FTAF data view in SFMC to know which subscriber is forwarding the email which was sent via marketing cloud. Can we able to track to whom the Subscriber is forwarding the SFMC email?
Example: ...
- 3
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90
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Regarding Emails in Tracking
In salesforce marketing cloud ,is it true that if we do not move the recent email send that was done from tracking to a different folder, that the new set of emails send from the same location will be ...
- 1
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2
answers
336
views
Marketing Cloud data migration and tracking data
A customer has been using Marketing Cloud with data imported from an external system. This data is to be migrated to a new SF CRM which will become the new source database via the MC connector and ...
- 27
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votes
1
answer
93
views
Change Link Wrapping Unique Identifier after email has been rendered
To conform with a new law, we now must provide customers the option to view received emails in multiple languages at ease. We have solved this by dynamically generating the content for other languages ...
-1
votes
1
answer
102
views
Creating a Query Activity in Java [closed]
I am new to SalesForce and I am trying to create a query activity that is explained in https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/creating_a_query_activity.html to retrieve ...
- 13
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1
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196
views
Ampscript code to cut part from string
I created a code to take the utm and cut it specifically in the campaign part of the utm and return only it. this code works as long as the utm campaign comes first. But I also need to consider that ...
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1
answer
200
views
Append random number to url and strip tracking
I am trying to add a random number to the end of the anchor and img urls in Marketing Cloud. This appears to be working for the image, but I have Google tracking code in the url by default and that ...
- 1
0
votes
2
answers
1k
views
Any recommendation on what can be the primary key while extracting send, open and click data views
In my use-case, I need to define a primary key in the data view extracts from sent, open & click
I have tried different combination of fields as primary key but somehow getting duplicate values ...
- 353
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382
views
Einstein product recommendation(SFMC) need training time? If it is what will be the minimum time
I have configured the collect tracking code for a product website and uploaded the catalog(new) through a public URL and it is working fine. There are showing counts of tracking as well in the status ...
- 1
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1
answer
47
views
Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]
Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
1
vote
1
answer
395
views
Is it possible to track In-app messages on MobilePush SDK?
My team is implementing MobilePush, and we are facing some difficulties regarding analytics.
We checked the official SFMC MobilePush documents (both Android and iOS) , Android Javadocs, and iOS ...
- 35
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votes
1
answer
314
views
Unique identifier for email status EmailOpen, EmailClick and EmailUnsubscribe
we are currently using notification service to receive notifications on our webhook. Today we send in the payload of email messages the "MessageKey" field as our unique identifier. However, ...
0
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1
answer
680
views
Email conversion tracking integration
I want to track conversion informations for emails.
I have found these resources:
https://help.salesforce.com/s/articleView?id=sf.mc_es_conversion_tracking.htm&type=5
It seems that it can be ...
1
vote
1
answer
214
views
LogUnsubEvent with AMPscript Not Logging All Items?
Using the AMPscript below, these items are not being logged:
JobID
ListID
BatchID
Reason
The AMPscript exists on a CloudPage.
Tracking > EmailName > Overview tab > Inbox Activity > ...
- 21
0
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767
views
Shorten the cloudpage URL and write SMS tracking information to Data Extension
I have successfully created a cloudpage and used it to track which users click on the cloudpage URL for messages sent through SMS, but I think the generated link is too long, which will affect the ...
- 21
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664
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Track whether users click SMS through cloudpage
When accessing the generated cloudpage URL sent through SMS, there will always be a 500 error. Even if the user tracking data is not written to the new Data Extension. However, the URL generated by ...
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1
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703
views
Marketing Cloud Connector Objects not visible
I recently installed the marketing Cloud Connector and configured the connector as per salesforce documentation/trailhead module(https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-...
- 158
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1
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751
views
Einstein Email Recommendation Set User Info
I'm trying to figure out how to implement Einstein Email Recommendation - especially how to implement the codes and I'm still confused with the SetUserInfo Code:
<script type="text/javascript&...
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180
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Tracking links in external content (httpget) that are also inside MSO conditional comments (Outlook targeted code)
I am finding that links in external content (httpget) that are also inside MSO conditional comments (Outlook targeted code) are not being tracked. I have httpgetwrap inserted into the href, but this ...
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1
answer
1k
views
Mobile connect: ability to report sms bitly link
Is there a possibility to export or generate a report for bitly link sent through SMS with mobile connect?
Thanks in advance
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1
answer
132
views
trigger apex method if user clicks on an app from app launcher
I am trying to understand how can I trigger my apex method if any user click on any app from app launcher? I need to get App Details from UserAppInfo object and for that I need to know when user has ...
- 373
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3
answers
2k
views
SSL SKU explanation
In the article: https://help.salesforce.com/articleView?id=000339842&type=1&mode=1
Image URLs require their own certificate. If you're looking to fully
secure all content on a landing page or ...
- 103
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1
answer
195
views
Collect Tracking Code vs Conversion Tracking
We are currently in the process of implementing collect code to our sites in order to be able to use with Einstein. Conversion tracking is also an ask but it seems to me they do similar things with ...
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306
views
Marketing cloud-Email Tracking
Is it possible to find how the email is triggered by querying the data view?
I wanted to find if the email is triggered via which campaign.
1
vote
1
answer
618
views
Can we manually track that a notification was opened?
I'm using Salesforce mobile push alongside with Firebase Messaging.
Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the ...
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votes
1
answer
379
views
Collect Tracking Code - SetUserInfo
I am configuring SetUserInfo but with a small customization, here is what I am trying to do:
<script src="//xxxxxxxx.collect.igodigital.com/collect.js"></script>
<script type=&...
1
vote
0
answers
168
views
Salesforce Events trackable without Event Monitoring add-on
Going over the Salesforce documentation, I have found that the only events that can be tracked without Event Monitoring add-on (so, in standard Enterprise and Unlimited orgs) are the following:
Login ...
- 13
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votes
1
answer
615
views
Content block tracking performance
There are a few Content Blocks that I am re-using in many different emails and I would like to know the overall performance in terms of clicks activity.
For example, if we have a block (an Image with ...
- 1,051
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811
views
What is a 'false bounce'?
I am trying to work out the discrepancies between Data View and the exported file from My Tracking for hard bounces.
1 - I extracted a list of hard bounce by running the following query:
SELECT *
...
- 173
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1
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1k
views
Extract Type - Tracking Extract - Journey name
I've created a series of Tracking Extracts on my account. Which field should I use to export the Journey Name that is associated with the email data of each extract?
- 123
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234
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Salesforce Flow (lightning Flow) getting to a flow value programatically
I'm building out an autolaunched flow. I want to add logic to 'track' the execution - not too difficult except that I would like to log in my tracking information such as the Flow Label or API name. ...
- 391
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804
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Marketing Cloud Collect Identify Website Visitors, log tracking [closed]
Despite a number of posts on this specific subject already existing - with decent answers - I am still not quite 100% on the actual method to achieve this simple aim:
track identified website ...
- 129
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1
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836
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page Action in pardot not working
Please help me
I created a page action in pardot so that i can track that page view but it is not working
"https://netrocon.com/how-to-get-the-most-out-of-pardot-page-actions/" is the link that i ...
0
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2
answers
757
views
Collect.js Predictive Intelligence Set User Info Email Value
The "Marketing Cloud install collect tracking" documentation clearly states that to be able to use Predictive Intelligence then the setUserInfo email property must be the subscriber's email address. ...
- 143
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170
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Extracting Campaign details with Email and SMS Tracking
I'm looking for a way to associate an email or sms send with a campaign and then when I extract the tracking data I want to have that same identifier in the data. Essentially, I am looking for a way ...
- 23