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Questions tagged [tracking]

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Is it possible to track In-app messages on MobilePush SDK?

My team is implementing MobilePush, and we are facing some difficulties regarding analytics. We checked the official SFMC MobilePush documents (both Android and iOS) , Android Javadocs, and iOS ...
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Unique identifier for email status EmailOpen, EmailClick and EmailUnsubscribe

we are currently using notification service to receive notifications on our webhook. Today we send in the payload of email messages the "MessageKey" field as our unique identifier. However, ...
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1 answer
31 views

Email conversion tracking integration

I want to track conversion informations for emails. I have found these resources: https://help.salesforce.com/s/articleView?id=sf.mc_es_conversion_tracking.htm&type=5 It seems that it can be ...
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1 answer
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LogUnsubEvent with AMPscript Not Logging All Items?

Using the AMPscript below, these items are not being logged: JobID ListID BatchID Reason The AMPscript exists on a CloudPage. Tracking > EmailName > Overview tab > Inbox Activity > ...
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Shorten the cloudpage URL and write SMS tracking information to Data Extension

I have successfully created a cloudpage and used it to track which users click on the cloudpage URL for messages sent through SMS, but I think the generated link is too long, which will affect the ...
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127 views

Track whether users click SMS through cloudpage

When accessing the generated cloudpage URL sent through SMS, there will always be a 500 error. Even if the user tracking data is not written to the new Data Extension. However, the URL generated by ...
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View reference for MessageId (SMS)?

In the data view _SMSMessageTracking, there is a field - MessageId. Is there a reference view? Maybe contains desciption, name, createddate... Thanks
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1 answer
184 views

Marketing Cloud Connector Objects not visible

I recently installed the marketing Cloud Connector and configured the connector as per salesforce documentation/trailhead module(https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-...
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  • 119
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1 answer
250 views

Einstein Email Recommendation Set User Info

I'm trying to figure out how to implement Einstein Email Recommendation - especially how to implement the codes and I'm still confused with the SetUserInfo Code: <script type="text/javascript&...
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47 views

Tracking links in external content (httpget) that are also inside MSO conditional comments (Outlook targeted code)

I am finding that links in external content (httpget) that are also inside MSO conditional comments (Outlook targeted code) are not being tracked. I have httpgetwrap inserted into the href, but this ...
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1 answer
113 views

Mobile connect: ability to report sms bitly link

Is there a possibility to export or generate a report for bitly link sent through SMS with mobile connect? Thanks in advance
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trigger apex method if user clicks on an app from app launcher

I am trying to understand how can I trigger my apex method if any user click on any app from app launcher? I need to get App Details from UserAppInfo object and for that I need to know when user has ...
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how to capture views and clicks on a marketing cloud - cloud page?

It seems like marketing cloud standard report for cloud page only offers aggregate views for a particular page. Can anyone explain what does aggregate views means in this case? Is there any way to get ...
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2 answers
1k views

SSL SKU explanation

In the article: https://help.salesforce.com/articleView?id=000339842&type=1&mode=1 Image URLs require their own certificate. If you're looking to fully secure all content on a landing page or ...
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1 answer
123 views

Collect Tracking Code vs Conversion Tracking

We are currently in the process of implementing collect code to our sites in order to be able to use with Einstein. Conversion tracking is also an ask but it seems to me they do similar things with ...
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153 views

Marketing cloud-Email Tracking

Is it possible to find how the email is triggered by querying the data view? I wanted to find if the email is triggered via which campaign.
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1 answer
250 views

Can we manually track that a notification was opened?

I'm using Salesforce mobile push alongside with Firebase Messaging. Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the ...
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1 answer
184 views

Collect Tracking Code - SetUserInfo

I am configuring SetUserInfo but with a small customization, here is what I am trying to do: <script src="//xxxxxxxx.collect.igodigital.com/collect.js"></script> <script type=&...
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Salesforce Events trackable without Event Monitoring add-on

Going over the Salesforce documentation, I have found that the only events that can be tracked without Event Monitoring add-on (so, in standard Enterprise and Unlimited orgs) are the following: Login ...
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1 answer
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Content block tracking performance

There are a few Content Blocks that I am re-using in many different emails and I would like to know the overall performance in terms of clicks activity. For example, if we have a block (an Image with ...
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6 votes
1 answer
249 views

What is a 'false bounce'?

I am trying to work out the discrepancies between Data View and the exported file from My Tracking for hard bounces. 1 - I extracted a list of hard bounce by running the following query: SELECT * ...
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  • 141
1 vote
1 answer
712 views

Extract Type - Tracking Extract - Journey name

I've created a series of Tracking Extracts on my account. Which field should I use to export the Journey Name that is associated with the email data of each extract?
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1 answer
72 views

Salesforce Flow (lightning Flow) getting to a flow value programatically

I'm building out an autolaunched flow. I want to add logic to 'track' the execution - not too difficult except that I would like to log in my tracking information such as the Flow Label or API name. ...
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1 vote
0 answers
469 views

Marketing Cloud Collect Identify Website Visitors, log tracking [closed]

Despite a number of posts on this specific subject already existing - with decent answers - I am still not quite 100% on the actual method to achieve this simple aim: track identified website ...
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  • 119
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1 answer
380 views

page Action in pardot not working

Please help me I created a page action in pardot so that i can track that page view but it is not working "https://netrocon.com/how-to-get-the-most-out-of-pardot-page-actions/" is the link that i ...
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2 answers
493 views

Collect.js Predictive Intelligence Set User Info Email Value

The "Marketing Cloud install collect tracking" documentation clearly states that to be able to use Predictive Intelligence then the setUserInfo email property must be the subscriber's email address. ...
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Extracting Campaign details with Email and SMS Tracking

I'm looking for a way to associate an email or sms send with a campaign and then when I extract the tracking data I want to have that same identifier in the data. Essentially, I am looking for a way ...
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1 vote
1 answer
305 views

How to extract the opens of mobile push in marketing cloud [closed]

I am trying to extract the opens of mobile push from marketing cloud using API. I was able to send the push notifications and get the delivery status of the push as well. The opens of these ...
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1 vote
0 answers
563 views

Discrepancy between Open/Click/Bounce Queries vs Discovery Tracking Reports

I've been looking for some validation regarding tracking data for emails. It seems that when it comes to comparing results of querying the _Sent data view and either of the standard or Discovery ...
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