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In Salesforce Marketing Cloud, is it possible to separate BCC/CC Bounces and opens from the intended subscriber?

I have a SFMC journey on which I CC a personalization string (email in DE). I want to see if it's possible to separate the interaction of the 'to' line recipient from the actions of the 'CC' ...
chorlesbarkley7's user avatar
0 votes
0 answers
73 views

Linkname Alias problem

I have an issue that I cannot resolve. We create our emails based on our own templates (template based email). For a number of our emails, a URL is constructed dynamically via Ampscript. The problem ...
Martijn e's user avatar
  • 143
0 votes
0 answers
43 views

Collect Tracking Code userInfo email shows undefined

I am trying to use the Collect Tracking Code to get the user ID that viewed any page on my website, y have this code window.dataLayer = window.dataLayer || []; window._etmc = window._etmc || []; . . . ...
gjanez's user avatar
  • 1
0 votes
0 answers
183 views

Trouble with Pardot Tracking & Consent API and WordPress/CookieYes

We are trying to get the Pardot tracking script to sync Account Engagement opt-in status to match our third-party consent manager without much luck. We are using the following for the website: CMS: ...
hmsproducts's user avatar
0 votes
1 answer
61 views

Click report by Click activity (SMC)

everyone! I have another question and hope for your assistance. Intro: Our SMC platform has a "Tracking" section where we can view analytics for campaign sends. In this analytics, we can ...
Larisa Rusinovich's user avatar
2 votes
0 answers
214 views

Enabling feed tracking when creating scratch org not possible?

So, currently, there is no way to enable feed tracking for a standard object, during scratch org creation. This includes all settings in scratch org definition file and/or using an org shape. The ...
Vio's user avatar
  • 41
0 votes
1 answer
173 views

Collect tracking code Error: You currently have no identified users. The igo_profiles data extension will only be populated with identified users

I am facing this error and cannot seem to solve the issue. "You currently have no identified users. The igo_profiles data extension will only be populated with identified users." With the ...
axehank's user avatar
0 votes
1 answer
232 views

Track clicks on links shared using QR code

I am launching a personalized fax marketing campaign. Under the hood, I'm using SFMC to send a personalized email to an email-to-fax service. Each email includes a custom QR code - using the approach ...
Mathijs de Jong's user avatar
-2 votes
1 answer
93 views

Native workaround for Lead Scoring within Marketing Cloud and Sales cloud?

Basically, I am trying to make something similar to this in marketing could to enable web tracking: https://community.hubspot.com/t5/HubSpot-Ideas/OR-operator-for-lead-score-property/idi-p/291421 ...
axehank's user avatar
0 votes
1 answer
328 views

How to fix Einstein Email Recommendations (Content Catalog) displaying same results for all users?

I saw a similar unresolved question from a few years ago and SF support have not been able to explain why this might happen, so turning here - you're my last hope! FAQ: DEs for profiles and content ...
stack20's user avatar
0 votes
1 answer
528 views

Is Marketing cloud able to capture to whom the subscriber forwarding the email?

We have FTAF data view in SFMC to know which subscriber is forwarding the email which was sent via marketing cloud. Can we able to track to whom the Subscriber is forwarding the SFMC email? Example: ...
SFMCuser's user avatar
0 votes
0 answers
84 views

Regarding Emails in Tracking

In salesforce marketing cloud ,is it true that if we do not move the recent email send that was done from tracking to a different folder, that the new set of emails send from the same location will be ...
Elsa's user avatar
  • 1
0 votes
2 answers
270 views

Marketing Cloud data migration and tracking data

A customer has been using Marketing Cloud with data imported from an external system. This data is to be migrated to a new SF CRM which will become the new source database via the MC connector and ...
Emma 's user avatar
  • 27
0 votes
1 answer
75 views

Change Link Wrapping Unique Identifier after email has been rendered

To conform with a new law, we now must provide customers the option to view received emails in multiple languages at ease. We have solved this by dynamically generating the content for other languages ...
zeebrunner's user avatar
-1 votes
1 answer
99 views

Creating a Query Activity in Java [closed]

I am new to SalesForce and I am trying to create a query activity that is explained in https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/creating_a_query_activity.html to retrieve ...
Roya's user avatar
  • 13
0 votes
1 answer
160 views

Ampscript code to cut part from string

I created a code to take the utm and cut it specifically in the campaign part of the utm and return only it. this code works as long as the utm campaign comes first. But I also need to consider that ...
Mikael Oliveira's user avatar
0 votes
1 answer
163 views

Append random number to url and strip tracking

I am trying to add a random number to the end of the anchor and img urls in Marketing Cloud. This appears to be working for the image, but I have Google tracking code in the url by default and that ...
Michelle's user avatar
0 votes
2 answers
816 views

Any recommendation on what can be the primary key while extracting send, open and click data views

In my use-case, I need to define a primary key in the data view extracts from sent, open & click I have tried different combination of fields as primary key but somehow getting duplicate values ...
kl2's user avatar
  • 343
0 votes
1 answer
344 views

Einstein product recommendation(SFMC) need training time? If it is what will be the minimum time

I have configured the collect tracking code for a product website and uploaded the catalog(new) through a public URL and it is working fine. There are showing counts of tracking as well in the status ...
Jessica's user avatar
0 votes
1 answer
44 views

Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]

Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
ambra2080's user avatar
1 vote
1 answer
341 views

Is it possible to track In-app messages on MobilePush SDK?

My team is implementing MobilePush, and we are facing some difficulties regarding analytics. We checked the official SFMC MobilePush documents (both Android and iOS) , Android Javadocs, and iOS ...
Hannah Kim's user avatar
0 votes
1 answer
289 views

Unique identifier for email status EmailOpen, EmailClick and EmailUnsubscribe

we are currently using notification service to receive notifications on our webhook. Today we send in the payload of email messages the "MessageKey" field as our unique identifier. However, ...
Rogerio Massaro's user avatar
0 votes
1 answer
607 views

Email conversion tracking integration

I want to track conversion informations for emails. I have found these resources: https://help.salesforce.com/s/articleView?id=sf.mc_es_conversion_tracking.htm&type=5 It seems that it can be ...
loromagnoni's user avatar
1 vote
1 answer
204 views

LogUnsubEvent with AMPscript Not Logging All Items?

Using the AMPscript below, these items are not being logged: JobID ListID BatchID Reason The AMPscript exists on a CloudPage. Tracking > EmailName > Overview tab > Inbox Activity > ...
MMoo's user avatar
  • 21
0 votes
0 answers
700 views

Shorten the cloudpage URL and write SMS tracking information to Data Extension

I have successfully created a cloudpage and used it to track which users click on the cloudpage URL for messages sent through SMS, but I think the generated link is too long, which will affect the ...
yuyuuuu's user avatar
  • 21
0 votes
1 answer
614 views

Track whether users click SMS through cloudpage

When accessing the generated cloudpage URL sent through SMS, there will always be a 500 error. Even if the user tracking data is not written to the new Data Extension. However, the URL generated by ...
yuyuuuu's user avatar
  • 21
0 votes
1 answer
611 views

Marketing Cloud Connector Objects not visible

I recently installed the marketing Cloud Connector and configured the connector as per salesforce documentation/trailhead module(https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-...
Alex's user avatar
  • 158
0 votes
1 answer
651 views

Einstein Email Recommendation Set User Info

I'm trying to figure out how to implement Einstein Email Recommendation - especially how to implement the codes and I'm still confused with the SetUserInfo Code: <script type="text/javascript&...
Anna_orellfuessli's user avatar
0 votes
0 answers
155 views

Tracking links in external content (httpget) that are also inside MSO conditional comments (Outlook targeted code)

I am finding that links in external content (httpget) that are also inside MSO conditional comments (Outlook targeted code) are not being tracked. I have httpgetwrap inserted into the href, but this ...
Troy Thibodeaux's user avatar
0 votes
1 answer
946 views

Mobile connect: ability to report sms bitly link

Is there a possibility to export or generate a report for bitly link sent through SMS with mobile connect? Thanks in advance
Antonio Zaccardi's user avatar
0 votes
1 answer
129 views

trigger apex method if user clicks on an app from app launcher

I am trying to understand how can I trigger my apex method if any user click on any app from app launcher? I need to get App Details from UserAppInfo object and for that I need to know when user has ...
Akash's user avatar
  • 361
0 votes
3 answers
2k views

SSL SKU explanation

In the article: https://help.salesforce.com/articleView?id=000339842&type=1&mode=1 Image URLs require their own certificate. If you're looking to fully secure all content on a landing page or ...
Michal_Szulc's user avatar
0 votes
1 answer
188 views

Collect Tracking Code vs Conversion Tracking

We are currently in the process of implementing collect code to our sites in order to be able to use with Einstein. Conversion tracking is also an ask but it seems to me they do similar things with ...
LD Jewell's user avatar
0 votes
0 answers
297 views

Marketing cloud-Email Tracking

Is it possible to find how the email is triggered by querying the data view? I wanted to find if the email is triggered via which campaign.
nandhini ramchandran's user avatar
1 vote
1 answer
580 views

Can we manually track that a notification was opened?

I'm using Salesforce mobile push alongside with Firebase Messaging. Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the ...
douglas.iacovelli's user avatar
0 votes
1 answer
355 views

Collect Tracking Code - SetUserInfo

I am configuring SetUserInfo but with a small customization, here is what I am trying to do: <script src="//xxxxxxxx.collect.igodigital.com/collect.js"></script> <script type=&...
Youssef Kanso's user avatar
1 vote
0 answers
138 views

Salesforce Events trackable without Event Monitoring add-on

Going over the Salesforce documentation, I have found that the only events that can be tracked without Event Monitoring add-on (so, in standard Enterprise and Unlimited orgs) are the following: Login ...
Azra's user avatar
  • 13
0 votes
1 answer
574 views

Content block tracking performance

There are a few Content Blocks that I am re-using in many different emails and I would like to know the overall performance in terms of clicks activity. For example, if we have a block (an Image with ...
fromero's user avatar
  • 1,041
7 votes
1 answer
743 views

What is a 'false bounce'?

I am trying to work out the discrepancies between Data View and the exported file from My Tracking for hard bounces. 1 - I extracted a list of hard bounce by running the following query: SELECT * ...
weliott's user avatar
  • 173
1 vote
1 answer
1k views

Extract Type - Tracking Extract - Journey name

I've created a series of Tracking Extracts on my account. Which field should I use to export the Journey Name that is associated with the email data of each extract?
Thomas Hockey's user avatar
0 votes
1 answer
206 views

Salesforce Flow (lightning Flow) getting to a flow value programatically

I'm building out an autolaunched flow. I want to add logic to 'track' the execution - not too difficult except that I would like to log in my tracking information such as the Flow Label or API name. ...
Dean Wooldridge's user avatar
1 vote
0 answers
763 views

Marketing Cloud Collect Identify Website Visitors, log tracking [closed]

Despite a number of posts on this specific subject already existing - with decent answers - I am still not quite 100% on the actual method to achieve this simple aim: track identified website ...
Foweyboy's user avatar
  • 129
0 votes
1 answer
792 views

page Action in pardot not working

Please help me I created a page action in pardot so that i can track that page view but it is not working "https://netrocon.com/how-to-get-the-most-out-of-pardot-page-actions/" is the link that i ...
Mayank Gupta's user avatar
0 votes
2 answers
725 views

Collect.js Predictive Intelligence Set User Info Email Value

The "Marketing Cloud install collect tracking" documentation clearly states that to be able to use Predictive Intelligence then the setUserInfo email property must be the subscriber's email address. ...
ATerry's user avatar
  • 143
0 votes
0 answers
145 views

Extracting Campaign details with Email and SMS Tracking

I'm looking for a way to associate an email or sms send with a campaign and then when I extract the tracking data I want to have that same identifier in the data. Essentially, I am looking for a way ...
user44880's user avatar
1 vote
1 answer
638 views

How to extract the opens of mobile push in marketing cloud [closed]

I am trying to extract the opens of mobile push from marketing cloud using API. I was able to send the push notifications and get the delivery status of the push as well. The opens of these ...
Sapna S Mishra's user avatar
1 vote
0 answers
1k views

Discrepancy between Open/Click/Bounce Queries vs Discovery Tracking Reports

I've been looking for some validation regarding tracking data for emails. It seems that when it comes to comparing results of querying the _Sent data view and either of the standard or Discovery ...
NewJackSwing4Ever's user avatar