All Questions
16 questions
2
votes
0
answers
379
views
Wait By Attribute in 2-way SMS communication journey - values in the field changed by next keyword
I am trying to prepare a journey for 2-way SMS conversation, on the basis of this topic: Capture SMS response on Journey Builder. So my journey sends SMS message to the consumer and on the basis what ...
- 193
-1
votes
1
answer
367
views
SMS Status Codes in _SMSMessageTracking having 4504 FailedDueToUnknownSubscriber when Journey Builder SMS sent
I use Journey Builder SMS sent and for some small amount of subscribers I had 4504 FailedDueToUnknownSubscriber in the field SMS Status Codes in _SMSMessageTracking according to this document. Because ...
- 51
0
votes
1
answer
60
views
Creating Multiple GUIDs in one AMPScript Block, is this possible?
I'm trying to InsertDE some data into rows to log next message conversations.
Once a user replies I want to log in a DE the initial message that started the next message conversation, the reply, and ...
- 25
0
votes
1
answer
550
views
Using an alternate SMS sender, like Twilio for SFMC; what's the impact on Super Messages?
Quick question: we are evaluating using Twilio as our SMS provider with SFMC. We want to know if sending a SMS through Twilio will result in a super message charge.
So far, it appears that using ...
- 1
0
votes
1
answer
825
views
Managing different opt out per Business Unit with the same short code
I will soon be implementing MobileConnect on SFMC. I have several BUs, 1 for each brand, and one short code shared for all brands. Since the STOP keyword is global to the short code, meaning that if a ...
- 1
1
vote
1
answer
117
views
How do I get SMS Shortlink API response to be a link and not a payload?
I am using the code below (just using stack exchange link for example):
%%[
var @Id, @shortenUrl, @cuttlyUrl, @link, @linkName
set @startDate = "2021-01-01 6:45 AM"
set @endDate ...
- 25
0
votes
1
answer
344
views
Send SMS via Journey builder- unable to render the header and footer in the message
I am sending an SMS message via the journey builder, so as per the docs I have created the SMS message under content builder and then using it with journey send sms activity.
Hereunder configuration ...
- 11
0
votes
1
answer
375
views
Sms Custom Activity analytics window
I developed Custom Activity for sending SMS from Journey Builder. For the SMS analytics we created app inside AppExchange part of the Salesforce Marketing Cloud. There are tables and graphs with ...
- 3
0
votes
1
answer
1k
views
SMS Performance view dont showing the proper data
I have a journey with different versions from which I send an SMS using the SMS activity. Checking the SMS Performance tab to see the tracking it seems there is some discrepancy between the count I ...
- 1,049
1
vote
1
answer
1k
views
MobileConnect Short Code & Long Code options
Is there a way to use an existing Short Code or Long Code number to send SMS messages in MobileConnect?
Also, are you limited to using prebuilt Templates when sending text messages? Is there a way ...
- 13
0
votes
0
answers
336
views
Marketing Cloud - retrieve message name from SMSMessageTracking
I want to retrieve sms message name & campaign name from SMSMessageTracking data view. How to do that? Because i need message name & campaign name to calculate my sms campaign performance.
I ...
1
vote
0
answers
104
views
Journey Builder SMS "object reference not set to an instance of an object" [duplicate]
I have an issue with SMS sending from journey builder where the history shows "Failed - object reference not set to an instance of an object" for the SMS send activity for all contacts and they don't ...
- 1,558
3
votes
2
answers
6k
views
How to difference between short code and long code?
Is there any way to check the code is Short Code or long Code in the Mobile Connect?
what are the merits and demerits of both code?
I found a few articles but they where confused me more.
- 424
2
votes
1
answer
1k
views
Re-Subscribing the user for the Mobile Connect
Right now the user has opted out by sending the "STOP" keyword to the Long code.
If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect?
I found ...
- 424
1
vote
1
answer
2k
views
Can we Throttle SMS Sends in Marketing Cloud?
Is it possible to throttle SMS sends in marketing cloud?
We would like to have the ability to specify how many sms can be send from Marketing Cloud within an hour. If the threshold is hit, then sms ...
- 708
1
vote
1
answer
2k
views
Connect to external API to send SMS [closed]
Is there any way to connect external API to send SMS from Salesforce Marketing Cloud?
- 13