Questions tagged [salesforce-survey]
The salesforce-survey tag has no usage guidance.
36
questions
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18 views
Salesforce standard profiles don't access survey obj
As you can see here those profiles can access Survey obj:
Standard User
System Admin
Contract Manager
Marketing User
In my org, only System Admin users can access the obj even if the other 3 ...
0
votes
0answers
15 views
Salesforce Surveys vs CSAT
I'm a little unclear on the differences between Salesforce Surveys and CSAT. There is little mention of CSAT on Trailhead, but I can find quite a bit of material on SF Surveys.
From what I can ...
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0answers
28 views
Surveys: Invalid Page error after setting permissions on community (digital experiences) - Sandbox
I would like to distribute a survey to my clients outside my Salesforce organization, however, when I test the survey link (as well as in an email), I get an Invalid Page Error.
What I have done to ...
0
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0answers
22 views
Post chat Feedback (Survey) doesn't work
In my trailhead developer org I have build a community with live chat using below trailhead module (https://trailhead.salesforce.com/content/learn/projects/build-a-community-with-knowledge-and-chat),
...
0
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1answer
33 views
Unable to view Salesforce survey response
When I go to survey invitation and click view response, I am getting below error. I have tried creating new survey and tried in different sandboxes. But facing the same issue. Is anyone else facing ...
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11 views
Previewing Survey Emails
I am sending survey email to Lead automatically via process builder. The template is lightning template connected to Survey Question object.
Is there any way to preview this email on lead record ...
0
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0answers
24 views
"Send to a List" option is not available on Survey Builder
I m exploring Salesforce Out of box Survey capabilities, where one of the functionality is to send survey invitation to list of contacts/users/leads from Survey builder. As per Salesforce help ...
0
votes
1answer
176 views
Dynamic Questionnaire in SFDC
I am looking for a solution to dynamic questionnaire solution where the next question depends on the response of the previous and i need to store the response as well for each question and based on ...
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0answers
15 views
Display Custom lookup for Survey Invitations Button?
I am looking for a way to connect a contact record with a survey and survey responses.
For our business, the case owner sends a survey to a member of our services. The survey is providing feedback on ...
1
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0answers
25 views
How to modify the Survey expiration message - The survey has expired. to some customize message?
Can survey expiration message modified?
0
votes
1answer
40 views
Sharing App between two orgs
Can we initiate a process in one org (org1), collect the data in a different org (Org2), and then pass the data from org2 to Org 1 ?
Background.
Installed a paid third party tool to send survey in ...
0
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0answers
9 views
Surveys Get Feedback from customers
I create a survey to get feedback from customers here i need to send the link to outside of the participants and i check the option don't require authentication after i copy the link and i open new ...
0
votes
1answer
622 views
Community not listed to set as default for survey
I am trying to add a survey to community but there are no communities listed for setting as default for survey. The selection drop down shows 'None'
I am trying on developer org and my community is ...
1
vote
1answer
712 views
Sending Survey to a list
I have been asked to add a button to contact list ,
where the button will send survey invitation to all marked contacts.
Salesforce have this wonderful tool on surveys:
Is there any way to send this ...
0
votes
1answer
187 views
Salesforce Surveys Background Image Deployment
I have a question on Salesforce Surveys.
I created a Survey in a Sandbox org that has a background image specified. I wanted to deploy the same into another Sandbox org.
I understand that we can use ...
0
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0answers
57 views
multiple survey responses getting created automatically
i am using salesforce surveys and using standard process builder action to send surveys to contacts and i am setting Unique Link Option as "unchecked" , Don't require authentication option ...
0
votes
1answer
217 views
Salesforce chatbot Post Survey Option disabled
Can anyone guide on how to enable the Chatbot Post survey option? Do I need a License for a Post chat survey?
Surveys are already enabled in Org.
0
votes
1answer
23 views
survey force swaps id for name
I need to send a survey link to a list of contacts, from a lightning component. It does send the link, with the right template. But with the wrong data. We use survey force. So i have:
apex controller:...
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0answers
93 views
Resend Survey again if not answered
I would like to send Customer satisfaction survey on opportunity closed won to my clients. This is easy. Now the difficult part. I would like to resend this invitation to the customer every two weeks ...
1
vote
0answers
96 views
Salesforce Surveys - data migrations from old system
I have an old Survey app in my Salesforce org
Now I want to use Salesforce Surveys, but I do not want to loose the data of my old surveys - I still need that all the reports of surveys would include ...
0
votes
1answer
242 views
Salesforce Survey Responses does not add Amount Used licenses
I am trying to figure out the payment and licensing mechanism of Salesforce Survey
I want to know when does the Maximum survey responses allowed for an org Usage-based Entitlements adds 1 to the ...
3
votes
1answer
178 views
Is there any fix or workaround for Gack with Error ID: 622456132-619398 (-1311433241) related to `SurveyInvitation` object?
I have very simple LWC inside Community page. Inside the page I have the following query, which seems to raise Internal Salesforce Error, but I don't understand why
This is the query
SELECT Survey....
0
votes
1answer
98 views
Add Survey in custom object call [closed]
I have a requirement where i have to add survey functionality in call record (call is a custom object). Survey fillup will be mandatory for call submission. Can the Salesforce vanila survey feature be ...
0
votes
1answer
31 views
How to pull survey questions from multiple survey records
The way Salesforce Survey Builder is defined, you can create questions in the Builder and they will be tied to a Survey Version, and then tied to a Survey record.
If a user decides to create a new ...
0
votes
1answer
98 views
How can I make cloned SurveyInvitation link available for unauthenicated user?
When automated SurveyInvitation record is created from Survey Builder Send tab, it is possible to check "Don't require authentication" checkbox to make it possible for anonymous not-authenticated user ...
0
votes
1answer
373 views
Survey email not being sent
When I select Send Email on the Survey Builder no invitation is being sent. I tried sending it to my user (system admin) and it says "Your email has been sent". But nothing is received, also no new ...
0
votes
1answer
424 views
How to write a test to cover Survey Trigger?
This is possible to create a trigger on Survey object, but DML operation insert is forbidden on Survey object. How one can cover Survey Trigger with a test?
0
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1answer
101 views
How do I add custom fields to Survey and SurveyInvitation?
I can't find a way to add custom field to Survey and SurveyInvitation. Where I can add custom fields to those objects?
0
votes
2answers
360 views
Field on object not accessible in Report Builder
We recently started using Salesforce's Survey tool and are having trouble reporting on it.
When I look at a SurveyInvitation in Lightning, one of the fields I can see is "Participant", and I can ...
0
votes
1answer
786 views
Where can I find the Survey email templates?
According to this from the docs, we can customize the survey invitation emails. But I can't find the template anywhere in Setup to customize them. Where can I find them?
1
vote
1answer
280 views
Is it possible to change the name of a Survey?
I created a survey with a nonspecific name, thinking I might be able to change it later. But now I find that I can only change the names of versions of the survey. Is there any way to change the ...
1
vote
2answers
248 views
Button Translation on Salesforce Survey
As you can see in the image there is no translation for the button in the Survey.
As the button is not available in the Languages tab to be translated, does anybody know how to translate this ...
0
votes
0answers
22 views
How can i publish my Lighning survey
Hello friends firstly you know in salesforce you should create Surveys this is so simple way this is good yes but i cant publishing "Participants Outside Your Company"
This image system gave link to ...
1
vote
2answers
7k views
Adding Survey to Community
I have a community for surveys.
I made its home page public and set the community itself to be accessible to the public.
I verified that the homepage is accessible to the public.
I set the survey ...
0
votes
1answer
503 views
How to add mapping to fields in Salesforce surveys
If anyone knows:
if we can add the Object field values on Salesforce native survey page as outputfield(not editable just for display values)
Also what are the limitations of using salesforce surveys ...
0
votes
3answers
1k views
Error when trying to Send Salesforce Survey: We couldn't find the record you're trying to access
I am trying to send a Salesforce Survey, but when I get to step 2 of the Send Email wizard, I get this error:
We couldn't find the record you're trying to access. It may have been deleted by ...
