Questions tagged [salesforce-survey]

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building of survey using apex or lwc [duplicate]

I have a object "question bank" which has the following fields Question Question Type option 1 option 2 option 3 option 4 answer I am new too surveys, so I found out that apex is used for ...
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14 views

Post chat Feedback (Survey) doesn't work

In my trailhead developer org I have build a community with live chat using below trailhead module (https://trailhead.salesforce.com/content/learn/projects/build-a-community-with-knowledge-and-chat), ...
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1answer
23 views

Unable to view Salesforce survey response

When I go to survey invitation and click view response, I am getting below error. I have tried creating new survey and tried in different sandboxes. But facing the same issue. Is anyone else facing ...
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10 views

Previewing Survey Emails

I am sending survey email to Lead automatically via process builder. The template is lightning template connected to Survey Question object. Is there any way to preview this email on lead record ...
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0answers
23 views

“Send to a List” option is not available on Survey Builder

I m exploring Salesforce Out of box Survey capabilities, where one of the functionality is to send survey invitation to list of contacts/users/leads from Survey builder. As per Salesforce help ...
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1answer
92 views

Dynamic Questionnaire in SFDC

I am looking for a solution to dynamic questionnaire solution where the next question depends on the response of the previous and i need to store the response as well for each question and based on ...
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0answers
13 views

Display Custom lookup for Survey Invitations Button?

I am looking for a way to connect a contact record with a survey and survey responses. For our business, the case owner sends a survey to a member of our services. The survey is providing feedback on ...
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21 views

How to modify the Survey expiration message - The survey has expired. to some customize message?

Can survey expiration message modified?
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1answer
31 views

Sharing App between two orgs

Can we initiate a process in one org (org1), collect the data in a different org (Org2), and then pass the data from org2 to Org 1 ? Background. Installed a paid third party tool to send survey in ...
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8 views

Surveys Get Feedback from customers

I create a survey to get feedback from customers here i need to send the link to outside of the participants and i check the option don't require authentication after i copy the link and i open new ...
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1answer
456 views

Community not listed to set as default for survey

I am trying to add a survey to community but there are no communities listed for setting as default for survey. The selection drop down shows 'None' I am trying on developer org and my community is ...
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1answer
613 views

Sending Survey to a list

I have been asked to add a button to contact list , where the button will send survey invitation to all marked contacts. Salesforce have this wonderful tool on surveys: Is there any way to send this ...
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1answer
138 views

Salesforce Surveys Background Image Deployment

I have a question on Salesforce Surveys. I created a Survey in a Sandbox org that has a background image specified. I wanted to deploy the same into another Sandbox org. I understand that we can use ...
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53 views

multiple survey responses getting created automatically

i am using salesforce surveys and using standard process builder action to send surveys to contacts and i am setting Unique Link Option as "unchecked" , Don't require authentication option ...
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1answer
144 views

Salesforce chatbot Post Survey Option disabled

Can anyone guide on how to enable the Chatbot Post survey option? Do I need a License for a Post chat survey? Surveys are already enabled in Org.
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1answer
22 views

survey force swaps id for name

I need to send a survey link to a list of contacts, from a lightning component. It does send the link, with the right template. But with the wrong data. We use survey force. So i have: apex controller:...
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72 views

Resend Survey again if not answered

I would like to send Customer satisfaction survey on opportunity closed won to my clients. This is easy. Now the difficult part. I would like to resend this invitation to the customer every two weeks ...
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0answers
80 views

Salesforce Surveys - data migrations from old system

I have an old Survey app in my Salesforce org Now I want to use Salesforce Surveys, but I do not want to loose the data of my old surveys - I still need that all the reports of surveys would include ...
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1answer
206 views

Salesforce Survey Responses does not add Amount Used licenses

I am trying to figure out the payment and licensing mechanism of Salesforce Survey I want to know when does the Maximum survey responses allowed for an org Usage-based Entitlements adds 1 to the ...
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1answer
170 views

Is there any fix or workaround for Gack with Error ID: 622456132-619398 (-1311433241) related to `SurveyInvitation` object?

I have very simple LWC inside Community page. Inside the page I have the following query, which seems to raise Internal Salesforce Error, but I don't understand why This is the query SELECT Survey....
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1answer
88 views

Add Survey in custom object call [closed]

I have a requirement where i have to add survey functionality in call record (call is a custom object). Survey fillup will be mandatory for call submission. Can the Salesforce vanila survey feature be ...
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1answer
30 views

How to pull survey questions from multiple survey records

The way Salesforce Survey Builder is defined, you can create questions in the Builder and they will be tied to a Survey Version, and then tied to a Survey record. If a user decides to create a new ...
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1answer
86 views

How can I make cloned SurveyInvitation link available for unauthenicated user?

When automated SurveyInvitation record is created from Survey Builder Send tab, it is possible to check "Don't require authentication" checkbox to make it possible for anonymous not-authenticated user ...
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1answer
268 views

Survey email not being sent

When I select Send Email on the Survey Builder no invitation is being sent. I tried sending it to my user (system admin) and it says "Your email has been sent". But nothing is received, also no new ...
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1answer
343 views

How to write a test to cover Survey Trigger?

This is possible to create a trigger on Survey object, but DML operation insert is forbidden on Survey object. How one can cover Survey Trigger with a test?
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1answer
87 views

How do I add custom fields to Survey and SurveyInvitation?

I can't find a way to add custom field to Survey and SurveyInvitation. Where I can add custom fields to those objects?
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2answers
272 views

Field on object not accessible in Report Builder

We recently started using Salesforce's Survey tool and are having trouble reporting on it. When I look at a SurveyInvitation in Lightning, one of the fields I can see is "Participant", and I can ...
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1answer
654 views

Where can I find the Survey email templates?

According to this from the docs, we can customize the survey invitation emails. But I can't find the template anywhere in Setup to customize them. Where can I find them?
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1answer
215 views

Is it possible to change the name of a Survey?

I created a survey with a nonspecific name, thinking I might be able to change it later. But now I find that I can only change the names of versions of the survey. Is there any way to change the ...
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2answers
205 views

Button Translation on Salesforce Survey

As you can see in the image there is no translation for the button in the Survey. As the button is not available in the Languages tab to be translated, does anybody know how to translate this ...
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0answers
22 views

How can i publish my Lighning survey

Hello friends firstly you know in salesforce you should create Surveys this is so simple way this is good yes but i cant publishing "Participants Outside Your Company" This image system gave link to ...
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2answers
6k views

Adding Survey to Community

I have a community for surveys. I made its home page public and set the community itself to be accessible to the public. I verified that the homepage is accessible to the public. I set the survey ...
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1answer
496 views

How to add mapping to fields in Salesforce surveys

If anyone knows: if we can add the Object field values on Salesforce native survey page as outputfield(not editable just for display values) Also what are the limitations of using salesforce surveys ...
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3answers
1k views

Error when trying to Send Salesforce Survey: We couldn't find the record you're trying to access

I am trying to send a Salesforce Survey, but when I get to step 2 of the Send Email wizard, I get this error: We couldn't find the record you're trying to access. It may have been deleted by ...