Questions tagged [salesforce-survey]

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Cannot save branding background image in Survey

I created a survey version and whenever I tried to upload an image as background, I cannot save it. The error says "Error: We can't save your survey because of an error: Unable to save branding ...
Benjamin Li's user avatar
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1 answer
171 views

Error while creating a test class - DML operation Insert not allowed on Survey [duplicate]

I have created a apex batch class to create survey invitations, subject records & send the unique survey links to participants. Trying to write a test class to cover it by inserting a surveybut ...
SMorse's user avatar
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In Salesforce Post Chat getting refused to connect error

I followed the steps suggested under: https://stackoverflow.com/questions/69878970/in-salesforce-post-chat-getting-refused-to-connect-error/77322529#77322529, but am still not able to move past this ...
Agent47's user avatar
  • 35
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0 answers
107 views

Is it possible to show button to display a link on email templates in Salesforce

I have a classic email template where I am sending a link to a survey invitation to users. Due to some privacy laws, the link should only show up on the email, when the user clicks on a button 'Ok to ...
it-nish's user avatar
  • 11
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0 answers
74 views

Integration between Salesforce Feedback Management and Marketing Cloud

Is there a standard way to do that? Or would the only way be to send the survey link in an email that sends in a journey? Is there a standard way to connect the interactive email block from emails to ...
Lucas Tomé's user avatar
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1 answer
118 views

How would I be able to delete Survey Invitations

I been testing out sending surveys via emailing on flow, now I have a few testing surveys that isn't needed. And I would like to delete them.
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223 views

Get salesforce survey responses for partner community user enabled contact related list

I have Added survey on Experience cloud site and in salesforce created some contacts having Partner account and Enabled that contact as a Partner community user. Whenever the login to Community site ...
Chetan jogi's user avatar
1 vote
1 answer
338 views

Unable to create/find tab for Survey Invitation object

I have enabled Surveys in Salesforce and the Survey tab is visible to the user. However, I am unable to find the tab for Survey Invitation. For profiles, the tab setting is unavailable: I cannot find ...
it-nish's user avatar
  • 11
1 vote
0 answers
220 views

How to report on a specific survey question/response per case owner?

I need to create a report on survey response per case owner. (I specifically looking at a certain question/response - but all will do) I assume the object I need is: Name: SurveyQuestionResponse ...
Saariko's user avatar
  • 5,600
1 vote
1 answer
946 views

Using the Embed_a_Survey_Link email template to sund survey's on cases. Can I add the case fields?

We are using surveys to send our customers CSAT upon a case is closed. In the Embed_a_Survey_Link (standard tempalte), we want to modify the subject, and inlcude any identification from the case. But ...
Saariko's user avatar
  • 5,600
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1 answer
165 views

New Created Site can't be Visible on Survey Force.com

Dear All Salesforce Expert, I've an Issue regarding the Sites that have been created but the Sites can't be visible on the Selected Site on Survey force. com. The following are the screen capture of ...
Ery Eryanto's user avatar
2 votes
0 answers
561 views

Salesforce Invitation Survey URL is not working

We use Salesforce Surveys to send Surveys to our customers. These survey records are automatically created whenever a transaction gets completed in the salesforce. The Survey link is specific to the ...
Kasireddy Mandadi's user avatar
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1 answer
291 views

How to skip login page / multiple survey attempts on Survey for internal users?

I have created a Survey process for internal users. I set the field OptionsAllowGuestUserResponse = true to skip the login page that appears for Internal users when they try to give feedback. For this,...
Sam's user avatar
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1 answer
1k views

Email templates not showing on Default Settings on survey record

I have a small issue regarding Surveys. I have a flow that's triggering the sending of various surveys and I'm currently trying to setup my survey records. My issue is that my email template records ...
Simona Croitoru's user avatar
-1 votes
1 answer
569 views

Cannot fill the survey again as different user from community page [closed]

I have added survey to my community page. It worked fine when I logged in to community page and filled the survey. Now I try to fill the survey page as a different login but cannot fill. I get the ...
Shweta's user avatar
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1 vote
1 answer
971 views

"Don't require authentication" open is disabled while sending Survey through email invitation

I have created a Survey. I have been trying to share the Survey without Authentication to external network. I can do it by using "Get Invitation" link. However when I try to do the same ...
Shweta's user avatar
  • 13
-4 votes
1 answer
143 views

Need some input on Apex class [closed]

I have a requirement to show all Survey questions/Answers in one single record. I have 5 survey questions. Once survey is completed I need to get all 5 answers and need to populate in different object ...
Tamil's user avatar
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2 answers
98 views

Not able to use the regular expression in Survey response validation - ^\d+(\.\d{1,2})?$

I am trying to add a validation in Salesforce survey response. User should be able to enter numbers up to 2 decimal places. Allowed inputs, 12 12.3 12.34 I am trying with ^\d+(.\d{1,2})?$ but I am ...
Ashik Shetty's user avatar
1 vote
0 answers
176 views

Salesforce standard profiles don't access survey obj

As you can see here those profiles can access Survey obj: Standard User System Admin Contract Manager Marketing User In my org, only System Admin users can access the obj even if the other 3 ...
sdfcwolf's user avatar
  • 149
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1 answer
651 views

Unable to view Salesforce survey response

When I go to survey invitation and click view response, I am getting below error. I have tried creating new survey and tried in different sandboxes. But facing the same issue. Is anyone else facing ...
vinny's user avatar
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1 vote
0 answers
180 views

How to modify the Survey expiration message - The survey has expired. to some customize message?

Can survey expiration message modified?
Needhi S's user avatar
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1 answer
190 views

Sharing App between two orgs

Can we initiate a process in one org (org1), collect the data in a different org (Org2), and then pass the data from org2 to Org 1 ? Background. Installed a paid third party tool to send survey in ...
GroundToCloud's user avatar
0 votes
2 answers
3k views

Community not listed to set as default for survey

I am trying to add a survey to community but there are no communities listed for setting as default for survey. The selection drop down shows 'None' I am trying on developer org and my community is ...
SF-developer's user avatar
1 vote
1 answer
2k views

Sending Survey to a list

I have been asked to add a button to contact list , where the button will send survey invitation to all marked contacts. Salesforce have this wonderful tool on surveys: Is there any way to send this ...
shaked mezuman's user avatar
0 votes
2 answers
818 views

Salesforce Surveys Background Image Deployment

I have a question on Salesforce Surveys. I created a Survey in a Sandbox org that has a background image specified. I wanted to deploy the same into another Sandbox org. I understand that we can use ...
Nevds's user avatar
  • 97
0 votes
1 answer
900 views

Salesforce chatbot Post Survey Option disabled

Can anyone guide on how to enable the Chatbot Post survey option? Do I need a License for a Post chat survey? Surveys are already enabled in Org.
Daniyal's user avatar
0 votes
1 answer
78 views

survey force swaps id for name

I need to send a survey link to a list of contacts, from a lightning component. It does send the link, with the right template. But with the wrong data. We use survey force. So i have: apex controller:...
Luis Aguiar's user avatar
1 vote
0 answers
370 views

Salesforce Surveys - data migrations from old system

I have an old Survey app in my Salesforce org Now I want to use Salesforce Surveys, but I do not want to loose the data of my old surveys - I still need that all the reports of surveys would include ...
Itai Shmida's user avatar
  • 5,015
0 votes
1 answer
662 views

Salesforce Survey Responses does not add Amount Used licenses

I am trying to figure out the payment and licensing mechanism of Salesforce Survey I want to know when does the Maximum survey responses allowed for an org Usage-based Entitlements adds 1 to the ...
Itai Shmida's user avatar
  • 5,015
3 votes
1 answer
343 views

Is there any fix or workaround for Gack with Error ID: 622456132-619398 (-1311433241) related to `SurveyInvitation` object?

I have very simple LWC inside Community page. Inside the page I have the following query, which seems to raise Internal Salesforce Error, but I don't understand why This is the query SELECT Survey....
p-p's user avatar
  • 164
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1 answer
462 views

Add Survey in custom object call [closed]

I have a requirement where i have to add survey functionality in call record (call is a custom object). Survey fillup will be mandatory for call submission. Can the Salesforce vanila survey feature be ...
Aritra Chakraborty's user avatar
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1 answer
58 views

How to pull survey questions from multiple survey records

The way Salesforce Survey Builder is defined, you can create questions in the Builder and they will be tied to a Survey Version, and then tied to a Survey record. If a user decides to create a new ...
Saulo Rozendo's user avatar
0 votes
1 answer
248 views

How can I make cloned SurveyInvitation link available for unauthenicated user?

When automated SurveyInvitation record is created from Survey Builder Send tab, it is possible to check "Don't require authentication" checkbox to make it possible for anonymous not-authenticated user ...
Patlatus's user avatar
  • 16.4k
0 votes
1 answer
2k views

Survey email not being sent

When I select Send Email on the Survey Builder no invitation is being sent. I tried sending it to my user (system admin) and it says "Your email has been sent". But nothing is received, also no new ...
DebaSen's user avatar
  • 69
0 votes
1 answer
1k views

How to write a test to cover Survey Trigger?

This is possible to create a trigger on Survey object, but DML operation insert is forbidden on Survey object. How one can cover Survey Trigger with a test?
Patlatus's user avatar
  • 16.4k
0 votes
1 answer
594 views

How do I add custom fields to Survey and SurveyInvitation?

I can't find a way to add custom field to Survey and SurveyInvitation. Where I can add custom fields to those objects?
Patlatus's user avatar
  • 16.4k
0 votes
2 answers
993 views

Field on object not accessible in Report Builder

We recently started using Salesforce's Survey tool and are having trouble reporting on it. When I look at a SurveyInvitation in Lightning, one of the fields I can see is "Participant", and I can ...
James's user avatar
  • 193
0 votes
2 answers
2k views

Where can I find the Survey email templates?

According to this from the docs, we can customize the survey invitation emails. But I can't find the template anywhere in Setup to customize them. Where can I find them?
James's user avatar
  • 193
2 votes
1 answer
971 views

Is it possible to change the name of a Survey?

I created a survey with a nonspecific name, thinking I might be able to change it later. But now I find that I can only change the names of versions of the survey. Is there any way to change the ...
James's user avatar
  • 193
1 vote
2 answers
683 views

Button Translation on Salesforce Survey

As you can see in the image there is no translation for the button in the Survey. As the button is not available in the Languages tab to be translated, does anybody know how to translate this ...
Esteve's user avatar
  • 13
0 votes
0 answers
27 views

How can i publish my Lighning survey

Hello friends firstly you know in salesforce you should create Surveys this is so simple way this is good yes but i cant publishing "Participants Outside Your Company" This image system gave link to ...
Furkan Kuyular's user avatar
2 votes
2 answers
18k views

Adding Survey to Community

I have a community for surveys. I made its home page public and set the community itself to be accessible to the public. I verified that the homepage is accessible to the public. I set the survey ...
Dedo's user avatar
  • 5,009
0 votes
1 answer
702 views

How to add mapping to fields in Salesforce surveys

If anyone knows: if we can add the Object field values on Salesforce native survey page as outputfield(not editable just for display values) Also what are the limitations of using salesforce surveys ...
Priya's user avatar
  • 115
1 vote
4 answers
6k views

Error when trying to Send Salesforce Survey: We couldn't find the record you're trying to access

I am trying to send a Salesforce Survey, but when I get to step 2 of the Send Email wizard, I get this error: We couldn't find the record you're trying to access. It may have been deleted by ...
Robs's user avatar
  • 9,330