I am trying to figure out the payment and licensing mechanism of Salesforce Survey

I want to know when does the Maximum survey responses allowed for an org Usage-based Entitlements adds 1 to the Amount Used sum

I am creating a survey invitation, sending it and responding, but still nothing happens, the Amount Used sum is empty:

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What am I doing wrong?

Eventually I want to know if I add manually records to the Survey Response object (by dataloader) does that count to licenses or not

1 Answer 1


The survey response count used would only increase when the Survey response status is "Completed", otherwise it is not counted in the limit.

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