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Questions tagged [survey]

The tag has no usage guidance.

0
votes
2answers
32 views

Storing Responses from an HTML Survey in Cloud Pages

I am pretty new to marketing cloud and HTML, but I created an HTML form and am trying to host it on a landing page/cloudpage. My problem now is with collecting the responses from the survey. I was ...
0
votes
1answer
20 views

Sending out a Survey when a case is closed

I am planning to implement Case Ticketing System in our org. I have all of the functionality in Salesforce that I am looking, except for the surveys that will be sent out when a case is close. I've ...
0
votes
0answers
20 views

Help with Apex test method for SurveyQuestionResponse [duplicate]

I created an AFTER INSERT Trigger on SurveyQuestionResponse. But it showed error "DML operation Insert not allowed on SurveyQuestionResponse" while tried insert SurveyQuestionResponse in test method. ...
6
votes
1answer
73 views

How would I test a trigger on non-writable SurveyResponse object?

I'm using Salesforce Survey for one of the requirements. I would like to write a trigger on SurveyResponse object. I've written the trigger and apply the logic that I need. Now, I'm trying to write a ...
0
votes
1answer
23 views

Salesforce surveys with community

I am trying to implement salesforce survey using flow and process builder. I have created a flow which creates survey invitation record whenever case status is changes, i am assigning its participant ...
0
votes
0answers
15 views

NPS custom report Type only two participants but six records in report

In my sandbox I am following this sf doc to generate a report with the nps score. I have created a survey with the element Net Promoter Score® (NPS®) and participated twice. One answer with 10 and the ...
0
votes
0answers
20 views

How to handle the fbclid in Salesforce Survey Link Invitation sent in Facebook Messenger

We are now exploring the LiveMessage feature, part of it is we want to send a survey invitation once the case is Closed related to the MessagingSession. We already done doing the configs on creating/...
0
votes
1answer
32 views

Associate Survey to a Case

I have created a survey using survey builder, whose link will be sent to a related contact of case when case is closed. Surveys are being captured into Survey Analyze tab, i want that survey response ...
1
vote
1answer
78 views

Capture Survey Response from an Email and store answers into a Data Extension

Is there a way that we can create a survey in the Email and capture the customer responses in the Data Extension? I'm looking for a solution for it, and found out that Surveys are no longer ...
0
votes
2answers
55 views

Prevent access to a smartcapture survey in SFMC

I would like to know if it is possible to prevent that a single person complete twice or more times a survey built using Smart Capture in a Cloud Page.
-1
votes
1answer
270 views

The user license doesn't allow the permission: Manage Surveys

Getting this error : Looks like you need a Survey Creator license before you can create this survey. Contact your Salesforce admin for help. I already have a permission set called 'Survey Creator' ...
0
votes
1answer
339 views

Salesforce Surveys on PostChat form URL

I have configured Salesforce Survey in the org. Survey itself is working fine for both internal and external users. I have to display this survey to end-user when the chat is ended. I have used Post-...
0
votes
1answer
112 views

One touch embedded survey in marketing cloud

Is there a way we can implement one click survey that will be embedded within an email in SF Marketing cloud directly without any third party integration?
1
vote
2answers
137 views

Integrate NPS in an email and retrieve data

I would like to send a triggered email with NPS inside it. As I understand it is not possible to integrate Javascript into an email. The solution would then be to have 10 different images. My question ...
0
votes
1answer
136 views

Journey Builder - Unable to see survey result

I have created a simple journey in MC with custom data extension as a source. First step of the journey is to send a welcome email to everyone from my custom DE. I have created and attached custom ...
0
votes
0answers
910 views

Surveys in Contact Builder

I have created a simple Survey in classic content. I was wondering what the equivalent option is in content builder. Does anyone have any feedback on what they have used/set up surveys. I have used ...
0
votes
1answer
526 views

Unable to submit survey in surveyforce

I am creating a new survey in my sandbox environment and i wanto get feedback from customers.So i send a sample link like with caseid and contactid links with fore.com site active page. But when i ...
0
votes
1answer
225 views

SFMC HTML surveys doesn´t retrieve correctly on professional Outlook [closed]

I have made a survey on the classic module on Salesforce Marketing Cloud and when sending the email it doesn´t retrieve the survey properly within the body on my corporate Outlook. However, I can see ...
0
votes
1answer
505 views

Need to optimize query result which should not be more than 50000 records in Survey Force unmanaged?

We are using the Un-managed package Survey force, which was enhanced based on our business requirement where it was completely stopped now. We could identify that the query limit was fetching more ...
0
votes
1answer
78 views

URL expire implementation in SF

I am using Survey Force to send survey email to customer. The survey email contains a link which call a VF page from surveyforce app. I want that the customer should be able to fill the survey form ...
0
votes
1answer
82 views

Survey force getting error on method call

Error: Unknown method 'Survey__cStandardController.addMoreQuestion() I am customizing the survey force app controller "global virtual with sharing class SurveyAndQuestionController".But, ...
-3
votes
1answer
143 views

Using AMP scripts or SSJS in custom survey landing page [closed]

I am trying to use AMP scripts or SSJS in survey custom landing page .But both are not working and only the HTML contents are working.Are the coding functionalities supported in survey landing pages?
2
votes
1answer
907 views

How to add survey in a landing page?

Is there any way to add a survey on a landing page (in salesforce marking cloud / exact target)? Currently, the only way to send survey to contacts is by embedding a survey in an email which does not ...
1
vote
0answers
517 views

Survey Force integration with cases

I have a WFR designed to send a survey (using Survey Force app) when a case is closed. I choose to work with Survey Force because of the connection with the case object. Currently - the survey object ...
1
vote
1answer
532 views

Using Timba Survey - send survey when case is closed

I need to have the following scenario working properly: After a case is closed, I want the contact to receive a survey by email and capture the response. Later on use this response in a report on the ...
1
vote
1answer
64 views

Storing my Survey maker data into salesforce

I have a survey maker tool (proprofs.com/survey). I want that when any respondent respond the survey then the response will save on salesforce. I have already created connected app and connected my ...
0
votes
1answer
212 views

Force.com Security Scanner Results - Frame Spoofing for Survey force application

I am trying to include survey force application with our existing app and creating a manage package. After submitting the code for Force.com Security review I have received below error messages: ...