Questions tagged [einstein-chatbot]

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Get Pre chat data in Einstein Bots

I have a bot deployed using Embedded Service. I'm following Einstein Bots Developer Cookbook. In my PreChat form, I'm getting customer Name, which I want to use while greeting. I have added below ...
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Salesforce Einstein vs DialogFlow

I am planning to build a 'smart' BOT in my Salesforce org. The BOT should be able to have: A guided flow to help community users to: a. Forgot Password/Reset Password/Login Issue. b. Query the Case ...
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Einstein Bot URL is not working in Visual Force pages

I have configured my Einstein Bot Successfully, but the problem is in the response of that Bot i am showing some value which contains URL values and those are not clickable. Note: I have embedded ...
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Match Financial Account Number in the Financial Account Record to User Entered value in Einstein Bot

I'm currently working on Einstein Bot and I have an Apex Action to match the User Entered Mortgage_Number in the Bot, with the available Financial_Accounts records. (The bot will only progress other ...
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33 views

How to set current fiscal year as on load filter in Einstein Analytics?

I have created one Einstein Analytics dashboard for opportunity and in which i want to set filter on load of dashboard as current fiscal year which will show data of opportunity of current fiscal ...
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When calling Apex action from Einstein Bot , the object data is missing or few keys are not present

I'm doing a callout from Einstein bot using apex action, I'm storing the data in Object Variable in the chatbot. however, when I try to access the same variable in apex again by passing it as an ...
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17 views

Issue in creating Community with Customer Support Template

I am trying to create a community with "Customer Service" Template but the option is disabled. P.S: I am System Admin. Just to confirm, I also want to know can we built Einetin Bot on other ...
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10 views

Specific intent recognition

Is there a way to have the Salesforce bot recognize only selected intents in certain scenarios (dialogs/dialog places)? That is run a limited extent of the intent recognition engine on demand from ...
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Einstein Chatbot Agent Offline in Community Preview

I have set up an Einstein Chatbot, and I would like to test it in my community preview, however, it says: "Agent Offline", and I cannot get it to activate when previewing the community. Here is the ...