Questions tagged [einstein-chatbot]

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onConnectionError event in Einstein bot

IN what scenario does the onConnectionError occur and is it only when the chat is ended does this event gets fired.What I can see is that the event only gets triggered after the chat is ended by the ...
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1answer
13 views

Einstein Chatbot - Add "Send" button

I am looking to add "Send" button in the Einstein Chatbot which users will click to send message. Right now, there is no button so when user enter something he/she need to press enter. If we ...
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22 views

Case and Account Association with Embedded Chat Transcript through Lightning Web Component

I have created a Lightning Web Component for embedded pre-chat form which on click of chatbot button creates a case and associate an account with the created case. I want to associate that case with ...
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22 views

to get the Value from LWC in Middle of Conversation of Einstein Bot

Used LWC in Einstein bot in middle of a conversation in which user input in the text box of LWC. whatever user input in LWC wants to get that value and show on bot-message how can do that?? so if user ...
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6 views

Is it possible for Einstein Chatbot to know what page it's called from?

My client has asked me to put together an embedded chat/chatbot, and one of the requirements is for the bot to know the context of what page it was called from on their website. Is there a way to do ...
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16 views

Salesforce Knowledge and Einstein Bots - alternative options to using Article Answers to filter by data category

I just want to check to see if we've covered the available options for our use case, which is to filter an Einstein Bot so that the Knowledge search functionality is limited to specified data ...
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14 views

Issue when multiple Einstein Chat bots are opened in same browser

I am working on multiple Einstein bots implementation. One weird thing that i observed and this is an intermittent issue, is that if two bots (entirely separate bots but hosted in same Salesforce org) ...
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20 views

Is a visualforce page required/needed for Einstein Bot?

I'm in the middle of troubleshooting our bot which keeps breaking. I've gone thru resource after resource over the setup but each of those resources haven't mentioned a visualforce page. Someone else ...
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58 views

How to make "Chat with an expert" disappear after ending the chat?

I have two Bots, Tom and Tevez, these Bots run on a SPA (Single Page Application) The SPA has two buttons: The following happens: Users can talk normally with one of the Bots, but when he closes the ...
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8 views

Lighnting icon not showing up on wordpress site

Lightning icons which are used in the einstein bot.After implementing the einstein bot on WordPress site minimize icon and close icon is not showing up.
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32 views

Can we use Custom Labels in Einstein Bot?

I am learning to build bot, and have a question to all. Can we use Custom Label in Einstein Bot? In this document it mentions the use of context variables, but it doesn't say about Custom Label.
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11 views

Live agent to Einstein Bots transfer

I have built a feedback flow in the chatbot, but when my chat transfers to the agent, that flow is rendered useless. Is there a way we can transfer a chat session from live agent to einstein bot?
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33 views

How to dispatchEvent in BaseChatMessage lightning component

How to dispatchEvent in BaseChatMessage lightning component basically trying to extend Lightning Element and BaseChatMessage
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In Salesforce Chat bot NLP functionality can we collect a particular keyword from the chat user response messages and navigate to a particular dialog

In Salesforce Chatbot NLP functionality can we collect a particular keyword from the chat user response messages and navigate to a particular dialog, Could you please suggest is this possible
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37 views

Is it possible to get Salesforce Chat (Live Agent) QueuePosition into a ChatBot (or through Apex)?

I've been asked to see if Queue Position is attainable to be stated in a ChatBot. Since we can invoke Apex, the question kind of boils down to, "Can I get QueuePosition through Apex?" ...
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10 views

How to move the einstein bot button after minimize from the middle of screen to bottom

In desktop view as we know the einstein bot button on the page is in the bottom right corner of the screen but in mobile view the einstein bot button after minimize remains in the middle of the page ...
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22 views

How to get multiselect menu in einstein bot

I have a requirement where the user need to select more than one menu option currently i am displaying it dynamically. But i need it to be able to select more than one value. Please help. Thanks in ...
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31 views

Getting Error while calling invokable method from Einstein Bot

I am getting this error in the log when calling an invocable method from Einstein Bot. Error: Attribute lookup failed for invocable action WorkflowValidateHelper at path /support/conversations/...
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9 views

Pass Non-Salesforce Site Data to Einstein Chatbot

Does anyone know a good way to pass site data (SAP Commerce Cloud) to the chatbot? Im thinking of storing the data in a login menu then using it through findOrCreate. Ideal Scenario: User logs into ...
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14 views

Chatbot User Details - Community

How to get the user information in LWC component which was sent to agent through prechat form? I would like the name,email and phone number which user fills in when the chat is initiated at the very ...
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23 views

Trigger Button action on site based on Einstein Bot Menu selection

I currently have a Digital Experiences site on which there is a Chat Embedded Service. Under same there is an Einstein BOT configured. Would it be possible to trigger a button action on the site when ...
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1answer
46 views

Einstein bot: Redirect before a question choice is selected

I have a basic dialog with our Einstein chatbot that uses the Object Search action to run a user's question through our knowledge base and provide 3 knowledge article options. Because we use the "...
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5 views

Einstein Bot Input Recommendations don't build

I've been trying to build Input Recommender for quite some time now and the only piece of information I'm getting is: there was an issue building input recommender. turn the feature on again After ...
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19 views

How to send messages(messagecontent) over chatbot automatically through JS or apex?

I have a community builder on which I have embedded a chatbot, I have created an LWC component where the Javsacript controller extends baseChatMessage. I would like to send an auto message to the ...
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23 views

Message Agent Off don't show in Messaging Channel

I have a bot, and this bot is active in two channels, chat, and WhatsApp. When the user wants to transfer to an agent and doesn't have an agent available must show a message warning. In the chat, this ...
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19 views

Error displaying dynamic menu values

I don't know why it's displaying the <Object> instead of displaying the correct values I entered. All values are being passed correctly, the error appears to be in the display only. Can someone ...
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10 views

Change chat transfered from bot to lastname to firstname

When I click Transfer to Agent from the bot window I see chat transferred from example-Jana to LastName of the agent' but i want to see the first name only instead of the last name or inclusion of ...
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21 views

How do I display the values of a picklist field on the Case Object in the Chatbot Dialogue for the customer to choose from?

I have dialogue in the Chat bot where the customer would like to create a case. The bot prompts the customer to enter in their First Name, Last Name, Phone and Email but there are also 3 picklist ...
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1answer
63 views

How to cancel a chat transfer that is queued?

We have an implementation that uses Omni Channel, Chat & a bot. Our Chat Button allows Queueing. In certain scenarios, the bot transfers the request to a Queue that allows queueing. When it does,...
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9 views

Einstein Bot Button to Dialog Routing

When creating an Einstein bot through embedded service chat, I understand it's possible to for a customer to get to a specific dialog with intents or just a general railroad. I'm wondering if it's ...
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76 views

How can I auto start chat in preChat(LWC) when the page loaded and the condition is true?

How can I auto start chat in preChat(LWC) when the page loaded and the condition is true? I tried to do the code below import BasePrechat from 'lightningsnapin/basePrechat'; import { api, track } from ...
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31 views

How to stop contact & case creation in chat using ExtraPrechatDetails & ExtraPrechatInfo?

I am not using a Prechat form would that automatically avoid case/contact creation while chat If not then what to do to avoid it using ExtraPreChatInfo & ExtraPreChatDetails.What is the meaning of ...
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1answer
82 views

How to Deployment My Bot

I have a bot, this bot doesn't exist in production org and I am trying to upload my bot in production org but I cannot, he give an error: Invalid action reference: null My change sets: Response: ...
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39 views

Disable an Einstein bot with Apex

I have dedicated a lot of time to eradicated manual steps from my deployments, and one that I'm stuck on is Einstein bots. If you try to deploy a bot, it must be inactive otherwise, "Can't edit ...
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60 views

Einstein chatbot not showing the dynamic list with one record selected

I got a requirement to display the list of orders customer placed and the list I am fetching it through Flow with conditions added to it. From the dynamic list of option, customer need to select one ...
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17 views

Errors during Einstein bot model build

During model building I get this error (even multiple times): An internal server error has occurred Error ID: 1547277979-33214 (397498755) The first number is changing, the number in parentheses is ...
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23 views

ChatBot Salesforce

I saw that we can create 20 active bot per org. Then how many user can chat at a time and how many chat we can do per month from a bot. Is their any limitation on this? My confusion : If I create a ...
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133 views

how to increase Einstein chat bot message size limit

I am working on Einstein chat bot the message limit is 255 characters but i have long message to add but we can add by '+' symbol but I have long URL to add in the same message so i want to increase ...
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19 views

How to get the Contact details in Email from Einsten Bot

I've created an Einstein Chat... when a user enters his name and email as below and closes chat with the further details I want to send email to one of the internal team member and and also to the ...
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8 views

sometimes end chat doesn't show the message

I have this problem In this Dialog, the bot should say "Bye!" and in sequence end chat... But sometimes the bot doesn't show "Bye!" and just end chat... Why? Please, help me
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20 views

Einstein Chat Bots : Accept values on calling of chat bot from external website

I have a requirement where I need to present chat messages on the chatbot, such that messages are conditional, on the basis of the inputs received from the external website which has called the ...
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60 views

How to use imagesInEinsteinBot in Messaging?

I am following this guide: https://heysalesforce.org/posts/use-images-and-videos-in-einstein-bot he learns how to customize the text in Einstein Bot and this works in chat but I need to use this ...
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1answer
57 views

Einstein Bots - Classic or Lightning Knowledge

I am working on presenting Einstein Service features to our executive team with high focus on Einstein bots. Currently our support team is using Lightning console but Knowledge is still hosted in ...
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1answer
167 views

Einstein chatbot - Prevent customers from typing a message when a dialog with menu/button is presented

Einstein chatbot - How to Prevent customers from typing a message when a dialog with menu/button is presented. Disable "Text area for typing" on Einstein Bot, when dialogs with button/ menus ...
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60 views

How to custom inactivity message in Einstein Bot

I would like to show a message after 10 minutes without interaction from the user. How to custom this? Today, the chatbot shows "No Agents are available" and End Chat immediately after ...
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254 views

Einstein Bot - How to use variable in Object Search Custom Value

I have two 'Object Search' in my Chatbot. The first Object Search is to find a Product, and I save the result in a custom variable. This works normally. The second Object Search would is to find the ...
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1answer
118 views

Einstein bot - Display Dynamic Options Name from Record

I'm trying to display accounts name from a list in a chatbot question, so the contact interacting with the einstein bot can select The accounts are stored in a list Objects variable with the API name: ...
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61 views

Required fields are missing: [LeftOperand] Referrer Bot Id

I cannot utilize Referrer Bot Id. Obviously, at first the variable is not set, but it is later after being redirected to. I did check that if the variable is accessible and in fact the bot returns the ...
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28 views

Transfer Bot conversations to another Chatbot transfer message

I am working on a pretty big chatbot that consists of a couple of separate flows. The idea was to create an extra chatbot instance that seamlessly connects all of them. The problem is, when a customer ...
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1answer
228 views

How to show variable's value in Dialog Name (Einstein Bot)

please help me I need show the Product's Name in the Menu, i think image talk all: I have a menu, with two options, and the first show a text with a variable, but {!Product} don't works, there is a ...