Questions tagged [einstein-chatbot]

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How to setup enhanced einstein bot in Experience Cloud

Can we expose the enhanced Einstein bot in the Salesforce Experience Cloud? When agents are offline, can we show the dialogs? If yes, Please share those steps
Arunangshu Pal's user avatar
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0 answers
24 views

Migrate Non-Salesforce Chat bot into Salesforce Einstein Chat Bot for Service Cloud? Can Einstein bot suggest a link to download firmware update?

Is this possible to migrate Non-Salesforce Chat bot into Salesforce Einstein Chat Bot for Service Cloud? If this is true, which settings can be migrated and how? Also, can Einstein bot suggest a link ...
Patlatus's user avatar
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41 views

Managing transcript

In Einstein chatbot, when we click save transcript, a file with filename 'Transcript' is being downloaded. The client is Asking if the Downloaded file can have Filename of TranscriptMMDDYYYY. Is this ...
Gkent Peralta's user avatar
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27 views

End Chat System Dialog

I have a quick question: does the attached image exist in the Einstein chatbot? I saw a few examples of this in old YouTube videos, but they were using older releases of the Einstein chatbot. I'm ...
Gkent Peralta's user avatar
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0 answers
93 views

Set Routing Type Queue on Enhanced Eintein Bot

I'm trying to set routing type to an queue on Eintein bot, but it is not even leting me select the route type "queue". I don't know if this have anything to do, but I'm using the enhanced ...
Pedro Paiva's user avatar
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1 answer
94 views

Omni Flow Failing to Route to Chatbot

I have a chat that I want automatically routed to my chatbot as the first step. It is failing to do so each time. I have the messaging channel and the embedded deployment set up. Any reason why this ...
Andrew Meyer's user avatar
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0 answers
79 views

Can we use custom labels to be referenced in Einstein Chatbot?

I have a use case where we are using the same URL link across multiple chatbot dialogs and we want to store it in one place and reference it in dialogs instead of putting hard text in each. It's a URL ...
Tuki's user avatar
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0 answers
94 views

Einstein bot combine Question and Utterances

Good fellows, I'm working on a bot and I have a problem that I can't find the solution. It is that in a branch I have a question with a couple of options, but when the user inserts a text himself to ...
Penglw9's user avatar
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0 answers
98 views

Chat Transcript not saving the 'Transferred File' info - Einstein bot Salesforce

As our customers are sharing the files, when an agent enables the 'Sharing File' option. Here, customer is expecting to get the shared file info to get attached to the transcript after they click on '...
Rv1's user avatar
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0 answers
29 views

Monitor Chat REST API Error

So in our chatbot application we are using the following API to connect with the live agents -- Rest API While using the Messages API which is https://hostname/chat/rest/System/Messages, sometimes we ...
Kinjalk's user avatar
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0 answers
53 views

Use picture as button in einstein bots

I want to setup a question at the end of a chat to get user feedback. I would like to have three buttons that are a picture. Smile, neutral, and disapointed faces. Is there a way to add choices to a ...
Travis's user avatar
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82 views

Einstein bot unable to open in firefox incognito mode

I am trying to open einstein chatbot in firefox browser in incognito mode. In Incognito mode it is not opening chatbot in normal mode it is opening
Guest's user avatar
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49 views

Source and target same verbiage not getting deployed using translation workbench

I am trying to deploy spanish translations using translation workbench i imported xlf file in the sandbox after successfully importing the file i can see that if english and spanish message verbiage ...
Guest's user avatar
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0 answers
321 views

Einstein Bot - is it possible to change the message from “Bot is responding” to “Different text”?

My requirement is to make updates to a message during the time when the bot is typing. FYI - I am using Einstein Enhanced Bot. If I uncheck the Typing Indicator checkbox, it only eliminates the ...
Sahil Malhotra's user avatar
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0 answers
59 views

How to add embedded chat button on all the community pages one at a time

I have 150+ community pages on all the community page i want to add embedded chat button. Right now i have to go to every page and drag the embedded chat into it which is very much time consuming ...
Guest's user avatar
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1 answer
269 views

Recommendations are not appearing in Einstein Replies component

I have recently setup Einstein Reply Recommendations in one of our sandboxes. The sandbox has enough chat transcripts and I have enabled it with 10 Quick Texts. The Quick Texts are stored in a folder ...
Gaurav Sharma's user avatar
1 vote
0 answers
299 views

Filtered Knowledge Article Search in Einstein bot

I want to have a filtered search on the knowledge base using user's input in Einstein Bot. I understand there is an OOTB feature in Einstein bot to use Knowledge Object search wherein max of three ...
starhunter's user avatar
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0 answers
165 views

How to end the chatbot session from lwc component

How we can end the chat session from lwc component. I created one lwc component and extends BaseChatMessage i am reading all the chatbot message in this lwc component and after customizing the message ...
Guest's user avatar
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1 vote
1 answer
698 views

I am getting couldn't build model error in einstein bot

I am getting couldn't build model error in einstein bot. I have 9 intents on every intents i added around 50 utterances.
Guest's user avatar
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0 answers
49 views

Can we change Einstien bot's Input text field as per company branding, using LWC or Aura

I have a SFDC Einstien bot, but the input box used in my bot is a simple text field, i want it to accept voice and use that to communicate with the bot. So a voice input can be converted to text and ...
Omkar Deokar's user avatar
2 votes
1 answer
476 views

Call apex class from bot with list object as input variable

I have an standard einstein bot that is calling an apex class. That apex class must accept a list of objects as input, and a string as output (with the value the the one in the first object of the ...
Dond's user avatar
  • 31
2 votes
1 answer
476 views

Einstein Chatbot unable to access Named Credential

We have implemented a REST callout that will need to be used by an Einstein Chatbot, but we are having trouble getting the chatbot access to the named credential used for the callout. The details: ...
Diego Cominazzini's user avatar
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0 answers
46 views

How to display a modal popup box inside chatbot screen on click of link

I want to display a modal popup box inside chatbot screen on click of link. Please provide me suggestion or code
vijay yadav's user avatar
0 votes
2 answers
742 views

How to create custom chatbot button in salesforce

I want to create chatbot button as shown in picture 2. Picture 1 is having existing salesforce chat button.What are the ways i can create this chatbot button in salesforce or is there is any way to ...
vijay yadav's user avatar
0 votes
1 answer
94 views

Field with @InvocableVariable(required=false) does not is ignored by einstein bot

I have an apex class like this: 01 public class Example { 02 03 public class HandleInput { 04 @InvocableVariable(required=true) 05 public String id; 06 } ...
Arthur Almeida's user avatar
0 votes
2 answers
457 views

LiveChatTranscript get record from flow: Error: sObject type 'LiveChatTranscript' is not supported

I have Autolaunched Flow, I am launching flow from the Einstien chatbot. This issue started since last 5 days. Earlier it was working as expected. And there are no changes in OWD, Profile. OWD is ...
herr's user avatar
  • 133
1 vote
1 answer
278 views

Einstein Bot, change language in snippet code

I created a multi lingual Einstein Bot and I want to change the language in snippet code, because I have several website in different language. I edit this field: embedded_svc.settings.language = 'es'...
slash's user avatar
  • 31
0 votes
1 answer
357 views

How to enable direct to agent routing from standard Einstein bot?

We have a requirement to directly route the chat from Einstein bot to a specific agent linked with the Case when the user clicks on Transfer menu and Einstein bot only supports bot/queue/skill ...
Richa's user avatar
  • 1
0 votes
1 answer
228 views

Multilanguage Einstein chatbots

Requirement - My requirement is Multilanguage chatbot based on customer choice the bot should work on customer chosen language. I tried that one by creating dialogs, entity, variables, in rule actions ...
Harish Murali's user avatar
0 votes
0 answers
610 views

OmniChanelFlow with Einstein Bot - transfert to queue

I am having trouble to use the Omnichannel flow with my einstein chat bot. In My Einstein bot: I added an action connected to a flow. This flow define based on specific parameter to which Queue I ...
Ben2pop's user avatar
  • 395
0 votes
1 answer
168 views

How to start the Einstein Bot on specific keyword?

I created an Einstein Bot on Production for WhatsApp Chat, I want it to only start only on specific keywords/messages, for example, ="test" So that the bot doesn't reply to customers, as it ...
Aman Bhatia's user avatar
0 votes
1 answer
289 views

Get Dynamic menu in Einstein Bot From An Apex Call

I would like in my einstein bot to make an Apex Call that will return a list of value that will be display to the user so I defined an Input which is the user Email and I defined an output which is a ...
Ben2pop's user avatar
  • 395
0 votes
2 answers
702 views

Extra Pre Chat Information for Messaging Session

i am facing an issue and I did not find any way to make this work I am transitioning from the Embedded chat Service to the new Messaging in app and web created by salesforce. With the embedded chat ...
Ben2pop's user avatar
  • 395
1 vote
1 answer
258 views

When attempt to close chatbot, it causes firing the LWC component again

I have overridden the chatMessage with LWC component in Einstein Bot. I have a requirement to open an article page. Opening page functionality is working fine but when user go other page like home and ...
Elif T's user avatar
  • 11
1 vote
1 answer
1k views

Einstein Bot set single value from object to variable

Apex action (APEX Invocable Method) in einstein bot accepts an object and also returns an object, is it possible from the method to return a single value? Please check the following syntax that helps ...
Shamim Siddiquee's user avatar
1 vote
0 answers
72 views

Einstein bot and a website indexed with solr

I want to integrate answers of the bot with a research on a website that is indexed with solr. How can do that? By external service api?
slash's user avatar
  • 31
-1 votes
1 answer
665 views

wait time for agent and customer in chat bot

this query is related to chatbot in salesforce.whenever the customer is started the chat for a support may be it will take some time to connect with agent.I want to caluculate the wait time for the ...
Madan's user avatar
  • 1
0 votes
1 answer
826 views

How to display all the list values to Einstein Bot without mentioning the Index like myListvar[0].name?

Please help on this. I am returning a list of variable with multiple records. But I want the list of records to be shown without pointing to each index because list size can be sometimes lesses or ...
Rene's user avatar
  • 1
0 votes
0 answers
314 views

Exception "Exception occurred in direct soap call" while trying to save changes in an Einstein Bot

I get the following exception with Bots: "ui.services.connection.api.ToolingConnectionException: com.sforce.ws.ConnectionException: Exception occurred in direct soap call". It happens in the ...
Aylen's user avatar
  • 11
0 votes
0 answers
163 views

Apex code to trigger email is not sending Email from Einstein bot

I'm calling an apex from Einstein bot to send an Email. The apex code is running fine and its returning success = True but I'm not receiving Email on the recipient side. I have checked access of apex ...
Vishal's user avatar
  • 1
0 votes
1 answer
50 views

Different results executing in Anonymous Window and in Einstein Bot

I have this class: public class Class { public class HandleInput { @InvocableVariable(required=true) public String idAsset; } public class ...
Arthur Almeida's user avatar
0 votes
1 answer
783 views

Open Embedded Service/Einstein Bot on Page load

I have an embedded service connected to an Einstein Bot on a Customer Community Page, and on certain pages, I would like the Bot to launch automatically, rather than requiring a manual click by the ...
Kris Labovitch's user avatar
0 votes
1 answer
341 views

Can I use / integrate Einstein chat bot in sales cloud

I need to create a chatbot feature in sales cloud. Can I use Einstein chat bot in sales cloud. I know that I might need a service cloud license to create a chatbot but I wanted to know whether I can ...
SalesforceLearning's user avatar
0 votes
1 answer
354 views

Auto Block Abusive customer in Einstein ChatBot Salesforce

can anyone help in auto-blocking customers when they enter abusive language in the chatbot e.g when chatbot asks for the first name, last name, or email Id? Also, we cant use blocking from IP ...
Karnika Singh's user avatar
0 votes
0 answers
939 views

Einstein Chat Bot timeout

I am working on a guided chatbot integrated into a public website. For some reason the bot is not getting timed out in 30 minutes which I understand should be the default behaviour. Instead the chat ...
starhunter's user avatar
1 vote
2 answers
1k views

How to create a flow or apex to check if an agent is available that I can call as an action in Einstein Chat Bot

I'm a new junior developer/admin (six months) and I am lost. I am building Einstein bot for the first time. The scenario is if there are no agents online then customers will be able to create a case. ...
Cintra's user avatar
  • 11
3 votes
1 answer
789 views

Einstein bot API Unauthorized connected app

[Context] I'm trying to build connect via API to the Einstein Bot API. I carefully, followed the set up mentioned here. https://developer.salesforce.com/docs/service/einstein-bot-api/guide/get-started....
Jason's user avatar
  • 31
0 votes
1 answer
404 views

Salesforce chatbot not rendering SLDS CSS StyleSheet on Android Webview, what is the wrong with Salesforce

I am developing Salesforce chatbot in Android using JavaScript file. I am using Webview to load the content and it shows Chat with an Expert button. When I clicking on this button prechat page coming ...
R15's user avatar
  • 61
3 votes
1 answer
2k views

Einstein Bot to Auto End Session if Idle

I'm currently using Einstein Bots to make the user interact with the bot through Slack. Is there a way to make an Einstein Bot automatically end the chat session if customer is idle, or end the ...
Arief Gunawan Tjiptorahardja's user avatar
0 votes
1 answer
518 views

Visitor Name in Einstein Bot welcome dialog

Hi I'm working with einstein bot for user to be able to chat to the bot thru slack, without any pre-chat form, user can just type anything and bot will response with welcome dialog. I'm trying to make ...
Arief Gunawan Tjiptorahardja's user avatar