Questions tagged [einstein-chatbot]

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Maximum number of utterances error. Help needed! [closed]

Why I am getting Maximum allowed number of Intent Utterances : 10,000 even if I have only 9 on the Bot? Please confirm
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1 answer
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Auto Block Abusive customer in Einstein ChatBot Salesforce

can anyone help in auto-blocking customers when they enter abusive language in the chatbot e.g when chatbot asks for the first name, last name, or email Id? Also, we cant use blocking from IP ...
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36 views

Einstein Chat Bot timeout

I am working on a guided chatbot integrated into a public website. For some reason the bot is not getting timed out in 30 minutes which I understand should be the default behaviour. Instead the chat ...
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How to create a flow or apex to check if an agent is available that I can call as an action in Einstein Chat Bot

I'm a new junior developer/admin (six months) and I am lost. I am building Einstein bot for the first time. The scenario is if there are no agents online then customers will be able to create a case. ...
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Call "Transfer to Agent" in Einstein Bot from Chat Header Part

I have a button in the chat header part. I have a requirement that on clicking the Button, I have to call the "Transfer to Agent" or any Menu/Dialog. How to achieve this requirement?
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LWC component is firing 2 times in Einstein bot

I have overridden the chatMessage with LWC component in Einstein Bot. I have a requirement to open a page in a new window. I have done and it's working fine but on clicking on the Close button of the ...
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Deploy a chatbot on React.js

I'm working in a company that wants to implement their chatbot on their custom web app, so they assigned this task to my. I'm not very experienced in Salesforce so maybe I'm missing something, but I ...
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3 votes
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Einstein bot API Unauthorized connected app

[Context] I'm trying to build connect via API to the Einstein Bot API. I carefully, followed the set up mentioned here. https://developer.salesforce.com/docs/service/einstein-bot-api/guide/get-started....
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CSS styles Einstein Chatbot CDN link

I am developing Einstein Chabot with Android application. I need to reference styles for prechat page. To reference styles I am looking for salesforce CDN url same as bootstraps styles. How can I get ...
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Error On Einstein bot 'Create Case' Dialog

I am developing a chatbot using einstein bot. My chatbot always getting error each time user try to create a case In 'Performance' page on 'event logs' tab, pointing to dialog 'Create Case' with ...
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33 views

Can a Chatbot recommend and link to a knowledge article hosted on a 3rd party website

Salesforce Service Cloud Chatbots recent got the enhanced ability to use NLP to understand a users question and recommend a Knowledge Article If these Knowledge Articles are hosted on a traditional ...
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Salesforce chatbot not rendering SLDS CSS StyleSheet on Android Webview, what is the wrong with Salesforce

I am developing Salesforce chatbot in Android using JavaScript file. I am using Webview to load the content and it shows Chat with an Expert button. When I clicking on this button prechat page coming ...
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Show embedded service in LWC with dynamic language

I have one VF page which has a Visualforce Component for embedded service. It is highly customized with dynamic embedded_svc.settings.language, embedded_svc.settings.extraPrechatFormDetails and other ...
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Chat loading forever

Does anyone know why it might not be working? There are agents and they are online.
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3 votes
1 answer
365 views

Einstein Bot to Auto End Session if Idle

I'm currently using Einstein Bots to make the user interact with the bot through Slack. Is there a way to make an Einstein Bot automatically end the chat session if customer is idle, or end the ...
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1 answer
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Visitor Name in Einstein Bot welcome dialog

Hi I'm working with einstein bot for user to be able to chat to the bot thru slack, without any pre-chat form, user can just type anything and bot will response with welcome dialog. I'm trying to make ...
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38 views

Pass login data to Salesforce live agent Chatbot

We have a website and a mobile application where we plan to use on the the Salesforce live agent available with Digital engagement My question is how could we pass data from our Website or mobile to ...
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Update LiveAgent_VisitorName variable before transfering to an agent

We have a chatbot that doesn't require any user information at the beginning. Once it gets confused enough with off-script answers, it asks for first name, last name and email address and then ...
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onConnectionError event in Einstein bot

IN what scenario does the onConnectionError occur and is it only when the chat is ended does this event gets fired.What I can see is that the event only gets triggered after the chat is ended by the ...
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Einstein Chatbot - Add "Send" button

I am looking to add "Send" button in the Einstein Chatbot which users will click to send message. Right now, there is no button so when user enter something he/she need to press enter. If we ...
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Case and Account Association with Embedded Chat Transcript through Lightning Web Component

I have created a Lightning Web Component for embedded pre-chat form which on click of chatbot button creates a case and associate an account with the created case. I want to associate that case with ...
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1 vote
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175 views

to get the Value from LWC in Middle of Conversation of Einstein Bot

Used LWC in Einstein bot in middle of a conversation in which user input in the text box of LWC. whatever user input in LWC wants to get that value and show on bot-message how can do that?? so if user ...
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Is it possible for Einstein Chatbot to know what page it's called from?

My client has asked me to put together an embedded chat/chatbot, and one of the requirements is for the bot to know the context of what page it was called from on their website. Is there a way to do ...
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106 views

Salesforce Knowledge and Einstein Bots - alternative options to using Article Answers to filter by data category

I just want to check to see if we've covered the available options for our use case, which is to filter an Einstein Bot so that the Knowledge search functionality is limited to specified data ...
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Issue when multiple Einstein Chat bots are opened in same browser

I am working on multiple Einstein bots implementation. One weird thing that i observed and this is an intermittent issue, is that if two bots (entirely separate bots but hosted in same Salesforce org) ...
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60 views

Is a visualforce page required/needed for Einstein Bot?

I'm in the middle of troubleshooting our bot which keeps breaking. I've gone thru resource after resource over the setup but each of those resources haven't mentioned a visualforce page. Someone else ...
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81 views

How to make "Chat with an expert" disappear after ending the chat?

I have two Bots, Tom and Tevez, these Bots run on a SPA (Single Page Application) The SPA has two buttons: The following happens: Users can talk normally with one of the Bots, but when he closes the ...
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Lighnting icon not showing up on wordpress site

Lightning icons which are used in the einstein bot.After implementing the einstein bot on WordPress site minimize icon and close icon is not showing up.
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3 votes
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Can we use Custom Labels in Einstein Bot?

I am learning to build bot, and have a question to all. Can we use Custom Label in Einstein Bot? In this document it mentions the use of context variables, but it doesn't say about Custom Label.
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Live agent to Einstein Bots transfer

I have built a feedback flow in the chatbot, but when my chat transfers to the agent, that flow is rendered useless. Is there a way we can transfer a chat session from live agent to einstein bot?
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In Salesforce Chat bot NLP functionality can we collect a particular keyword from the chat user response messages and navigate to a particular dialog

In Salesforce Chatbot NLP functionality can we collect a particular keyword from the chat user response messages and navigate to a particular dialog, Could you please suggest is this possible
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163 views

Is it possible to get Salesforce Chat (Live Agent) QueuePosition into a ChatBot (or through Apex)?

I've been asked to see if Queue Position is attainable to be stated in a ChatBot. Since we can invoke Apex, the question kind of boils down to, "Can I get QueuePosition through Apex?" ...
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How to move the einstein bot button after minimize from the middle of screen to bottom

In desktop view as we know the einstein bot button on the page is in the bottom right corner of the screen but in mobile view the einstein bot button after minimize remains in the middle of the page ...
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How to get multiselect menu in einstein bot

I have a requirement where the user need to select more than one menu option currently i am displaying it dynamically. But i need it to be able to select more than one value. Please help. Thanks in ...
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1 vote
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Getting Error while calling invokable method from Einstein Bot

I am getting this error in the log when calling an invocable method from Einstein Bot. Error: Attribute lookup failed for invocable action WorkflowValidateHelper at path /support/conversations/...
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Pass Non-Salesforce Site Data to Einstein Chatbot

Does anyone know a good way to pass site data (SAP Commerce Cloud) to the chatbot? Im thinking of storing the data in a login menu then using it through findOrCreate. Ideal Scenario: User logs into ...
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Chatbot User Details - Community

How to get the user information in LWC component which was sent to agent through prechat form? I would like the name,email and phone number which user fills in when the chat is initiated at the very ...
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Trigger Button action on site based on Einstein Bot Menu selection

I currently have a Digital Experiences site on which there is a Chat Embedded Service. Under same there is an Einstein BOT configured. Would it be possible to trigger a button action on the site when ...
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1 answer
139 views

Einstein bot: Redirect before a question choice is selected

I have a basic dialog with our Einstein chatbot that uses the Object Search action to run a user's question through our knowledge base and provide 3 knowledge article options. Because we use the "...
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Einstein Bot Input Recommendations don't build

I've been trying to build Input Recommender for quite some time now and the only piece of information I'm getting is: there was an issue building input recommender. turn the feature on again After ...
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How to send messages(messagecontent) over chatbot automatically through JS or apex?

I have a community builder on which I have embedded a chatbot, I have created an LWC component where the Javsacript controller extends baseChatMessage. I would like to send an auto message to the ...
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Message Agent Off don't show in Messaging Channel

I have a bot, and this bot is active in two channels, chat, and WhatsApp. When the user wants to transfer to an agent and doesn't have an agent available must show a message warning. In the chat, this ...
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Error displaying dynamic menu values

I don't know why it's displaying the <Object> instead of displaying the correct values I entered. All values are being passed correctly, the error appears to be in the display only. Can someone ...
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18 views

Change chat transfered from bot to lastname to firstname

When I click Transfer to Agent from the bot window I see chat transferred from example-Jana to LastName of the agent' but i want to see the first name only instead of the last name or inclusion of ...
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How do I display the values of a picklist field on the Case Object in the Chatbot Dialogue for the customer to choose from?

I have dialogue in the Chat bot where the customer would like to create a case. The bot prompts the customer to enter in their First Name, Last Name, Phone and Email but there are also 3 picklist ...
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1 answer
158 views

How to cancel a chat transfer that is queued?

We have an implementation that uses Omni Channel, Chat & a bot. Our Chat Button allows Queueing. In certain scenarios, the bot transfers the request to a Queue that allows queueing. When it does,...
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23 views

Einstein Bot Button to Dialog Routing

When creating an Einstein bot through embedded service chat, I understand it's possible to for a customer to get to a specific dialog with intents or just a general railroad. I'm wondering if it's ...
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121 views

How can I auto start chat in preChat(LWC) when the page loaded and the condition is true?

How can I auto start chat in preChat(LWC) when the page loaded and the condition is true? I tried to do the code below import BasePrechat from 'lightningsnapin/basePrechat'; import { api, track } from ...
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1 vote
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How to stop contact & case creation in chat using ExtraPrechatDetails & ExtraPrechatInfo?

I am not using a Prechat form would that automatically avoid case/contact creation while chat If not then what to do to avoid it using ExtraPreChatInfo & ExtraPreChatDetails.What is the meaning of ...
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How to Deployment My Bot

I have a bot, this bot doesn't exist in production org and I am trying to upload my bot in production org but I cannot, he give an error: Invalid action reference: null My change sets: Response: ...
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