Questions tagged [einstein-chatbot]

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15 views

How to send messages(messagecontent) over chatbot automatically through JS or apex?

I have a community builder on which I have embedded a chatbot, I have created an LWC component where the Javsacript controller extends baseChatMessage. I would like to send an auto message to the ...
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21 views

Message Agent Off don't show in Messaging Channel

I have a bot, and this bot is active in two channels, chat, and WhatsApp. When the user wants to transfer to an agent and doesn't have an agent available must show a message warning. In the chat, this ...
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18 views

Error displaying dynamic menu values

I don't know why it's displaying the <Object> instead of displaying the correct values I entered. All values are being passed correctly, the error appears to be in the display only. Can someone ...
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9 views

Change chat transfered from bot to lastname to firstname

When I click Transfer to Agent from the bot window I see chat transferred from example-Jana to LastName of the agent' but i want to see the first name only instead of the last name or inclusion of ...
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16 views

How do I display the values of a picklist field on the Case Object in the Chatbot Dialogue for the customer to choose from?

I have dialogue in the Chat bot where the customer would like to create a case. The bot prompts the customer to enter in their First Name, Last Name, Phone and Email but there are also 3 picklist ...
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1answer
32 views

How to cancel a chat transfer that is queued?

We have an implementation that uses Omni Channel, Chat & a bot. Our Chat Button allows Queueing. In certain scenarios, the bot transfers the request to a Queue that allows queueing. When it does,...
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8 views

Einstein Bot Button to Dialog Routing

When creating an Einstein bot through embedded service chat, I understand it's possible to for a customer to get to a specific dialog with intents or just a general railroad. I'm wondering if it's ...
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27 views

How can I auto start chat in preChat(LWC) when the page loaded and the condition is true?

How can I auto start chat in preChat(LWC) when the page loaded and the condition is true? I tried to do the code below import BasePrechat from 'lightningsnapin/basePrechat'; import { api, track } from ...
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23 views

How to stop contact & case creation in chat using ExtraPrechatDetails & ExtraPrechatInfo?

I am not using a Prechat form would that automatically avoid case/contact creation while chat If not then what to do to avoid it using ExtraPreChatInfo & ExtraPreChatDetails.What is the meaning of ...
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1answer
30 views

How to Deployment My Bot

I have a bot, this bot doesn't exist in production org and I am trying to upload my bot in production org but I cannot, he give an error: Invalid action reference: null My change sets: Response: ...
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17 views

Disable an Einstein bot with Apex

I have dedicated a lot of time to eradicated manual steps from my deployments, and one that I'm stuck on is Einstein bots. If you try to deploy a bot, it must be inactive otherwise, "Can't edit ...
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33 views

Einstein chatbot not showing the dynamic list with one record selected

I got a requirement to display the list of orders customer placed and the list I am fetching it through Flow with conditions added to it. From the dynamic list of option, customer need to select one ...
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9 views

Errors during Einstein bot model build

During model building I get this error (even multiple times): An internal server error has occurred Error ID: 1547277979-33214 (397498755) The first number is changing, the number in parentheses is ...
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21 views

ChatBot Salesforce

I saw that we can create 20 active bot per org. Then how many user can chat at a time and how many chat we can do per month from a bot. Is their any limitation on this? My confusion : If I create a ...
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86 views

how to increase Einstein chat bot message size limit

I am working on Einstein chat bot the message limit is 255 characters but i have long message to add but we can add by '+' symbol but I have long URL to add in the same message so i want to increase ...
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13 views

How to get the Contact details in Email from Einsten Bot

I've created an Einstein Chat... when a user enters his name and email as below and closes chat with the further details I want to send email to one of the internal team member and and also to the ...
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8 views

sometimes end chat doesn't show the message

I have this problem In this Dialog, the bot should say "Bye!" and in sequence end chat... But sometimes the bot doesn't show "Bye!" and just end chat... Why? Please, help me
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10 views

Einstein Chat Bots : Accept values on calling of chat bot from external website

I have a requirement where I need to present chat messages on the chatbot, such that messages are conditional, on the basis of the inputs received from the external website which has called the ...
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29 views

How to use imagesInEinsteinBot in Messaging?

I am following this guide: https://heysalesforce.org/posts/use-images-and-videos-in-einstein-bot he learns how to customize the text in Einstein Bot and this works in chat but I need to use this ...
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1answer
34 views

Einstein Bots - Classic or Lightning Knowledge

I am working on presenting Einstein Service features to our executive team with high focus on Einstein bots. Currently our support team is using Lightning console but Knowledge is still hosted in ...
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1answer
58 views

Einstein chatbot - Prevent customers from typing a message when a dialog with menu/button is presented

Einstein chatbot - How to Prevent customers from typing a message when a dialog with menu/button is presented. Disable "Text area for typing" on Einstein Bot, when dialogs with button/ menus ...
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25 views

How to custom inactivity message in Einstein Bot

I would like to show a message after 10 minutes without interaction from the user. How to custom this? Today, the chatbot shows "No Agents are available" and End Chat immediately after ...
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137 views

Einstein Bot - How to use variable in Object Search Custom Value

I have two 'Object Search' in my Chatbot. The first Object Search is to find a Product, and I save the result in a custom variable. This works normally. The second Object Search would is to find the ...
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60 views

Einstein bot - Display Dynamic Options Name from Record

I'm trying to display accounts name from a list in a chatbot question, so the contact interacting with the einstein bot can select The accounts are stored in a list Objects variable with the API name: ...
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27 views

Required fields are missing: [LeftOperand] Referrer Bot Id

I cannot utilize Referrer Bot Id. Obviously, at first the variable is not set, but it is later after being redirected to. I did check that if the variable is accessible and in fact the bot returns the ...
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16 views

Transfer Bot conversations to another Chatbot transfer message

I am working on a pretty big chatbot that consists of a couple of separate flows. The idea was to create an extra chatbot instance that seamlessly connects all of them. The problem is, when a customer ...
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1answer
121 views

How to show variable's value in Dialog Name (Einstein Bot)

please help me I need show the Product's Name in the Menu, i think image talk all: I have a menu, with two options, and the first show a text with a variable, but {!Product} don't works, there is a ...
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26 views

How to add a line to Einstein Bot's dynamic or static menu?

How to add a line to Einstein Bot's dynamic or static menu? In the image below the field I want to insert a line break is inside a red square. The html tag didn't work, as shown in the image below ...
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31 views

why cannot i use two action apex (Einstein Chat bot)

I have this process: My Welcome, when the process starts, there is an action that calls an apex to generate, save and return the user id to the bot. Then, the user enters the product name, and ...
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25 views

Sending an internal message to an agent through chat with Einstein Bot

I have an Einstein Bot running for customers, but in some cases when the Bot transfer the customer to an agent I would like to show some collected data to the agent. For example if Einstein bot ...
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1answer
133 views

Where I edit the text of the waiting chat window, as shown in the image below?

Where I edit the text of the waiting chat window, as shown in the image below? The priority is to change the informational text but if you can change the text of the button and the window title it ...
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12 views

Chat Agent Status Prior to Chat Bot Questions

I have a chat bot with a couple different channels (each with its own queue of agents). I was trying to figure out if there is a way to check the appropriate queue and see if any of the agents in the ...
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37 views

How can i call message passing variable? Einstein bot Salesforce

how are you? Please, help me, i have a Einstein Bot, with dialog's welcome and after he can go to 3 dialog's differents, ABC, DEF, GHI are products, using processing natural language, are dialogs ...
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1answer
167 views

How to debug a @InvocableMethod

I am making a Einstein Bot that call an Apex class. The input is working but the output is empty and i can't understand the reason. I don't see the results of "System.debug()" methods in ...
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13 views

Einstein Chatbot doesn't load on .de domain website

i can test the chatbot in the einstein builder and on visualforce-page, but not on an own website with the code from the embedded service chat code. Is there anything to do?
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101 views

How to change the UI of Einstein Chat Bot in Salesforce. Already tried Branding but i want to change more?

I have gone through the bot cookbook. I want to change the complete UI of Salesforce Einstein Bot. I have gone through Snapin Chat Web developer Guide How to change the CSS of Bot ? Please share the ...
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42 views

Einstein Bot License and Access Doubt

I had a requirement of setting up Einstein Chatbot for various storefronts and I had few questions which as posted as below: If a Einstein Chatbot is placed on various storefronts (CloudCraze/B2B ...
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1answer
36 views

Getting error on adding LWC in chatbot window

I created a custom metadata for getting links and name and using same in chatbot. But nothing seems to work in window.Error- This page has an error. You might just need to refresh it. [ANY_TEXT is not ...
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137 views

FIle Transfer in Chat (Einstein Bot)

when i am requesting file from the visitor using einstein bot the user uploads a file under 5mb but it does not show up in the agent chat it shows waiting for visitor.attaching what i am seeing.what ...
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75 views

Permissions required for Reporting on Conversation Definition Dialog Daily Metrics object

We can create some reports on chatbot data according to this link https://help.salesforce.com/articleView?id=release-notes.rn_einstein_bots_performance_dashboard.htm&release=230&type=5&...
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64 views

Auto Popup live chat option

For one of my clients, I'm implementing live chat with the Einstein Chatbot. I'm want to auto open the chat option with some predefined text like Need any help Currently, all the users have to click ...
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34 views

Einstein bot chat notifications

I have an Einstein chat bot deployed on my website and need to take some action when the chat session ends. Not when the chat window is closed... just when the chat has ended (the window can still be ...
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1answer
51 views

Are there restrictions to Bot Event Logs on Developer Orgs?

I am having an issue where no event logs are created for conversations with Einstein bots in my developer org. I am able to get a session ID for each conversation, but when I open the event logs under ...
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18 views

Einstein Chatbot advanced Analytics

I'm working on a big Einstein Chatbot project at the moment and I noticed that there isn't really much Analytics provided by Salesforce itself about the Users in the Chatbot, apart from all the basic ...
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1answer
612 views

How to change default HTML/CSS for Einstein chat-bot Help Button

By "Help Button" (referenced in post title), I mean the <button> element that is added to the page that you click in order to launch the chat frame. In my implementation, it is just a ...
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29 views

Deep link to start Einstein bot conversation

For legal reasons, we need a link that not just takes the customer to the help page (easy) where the bot is embedded, but for the bot to open (at a minimum) and if possible, with a specific greeting ...
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1answer
233 views

Einstein Bot with Apex Rest Callout Error: INSUFFICIENT_ACCESS

My Einstein Bot is asking for some parameters and should call an Apex Class with those parameters. There is one Class kinda like a Controller which is called by the Einstein Bot itself, which calls ...
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71 views

Translate pre chat label

it's possible to translate the pre chat form from Salesforce configuration? I try but not find anything. My problem is to translate "First Name" and "Last Name" into pre chat form.
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130 views

Einstein Bot Custom vs Context Variable

What is the difference between context vs custom variable when configuring Einstein bot?
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13 views

Bot transferring to an agent with saved variable that either creates contact and case or creates case and links to contact

I have a bot. I don't really want a Pre-chat form but before transferring the customer to an agent I ask the customer first name, last name and email address. I would like to use the stored info ...