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when i click on "chat with expert" button it keeps loading in vf page in salesforce einstein bot?

When I click the preview button on a VF page and then click on "Chat with Expert," it keeps loading in the Salesforce Einstein Bot.
raja rajan's user avatar
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0 answers
19 views

How to effectively review chat bot changes in Github?

When the chatbot version is edited, each item in the chatbot version (dialog, variable etc) usually gets a new Id and this is displayed as modification to git version control system. When the chatbot ...
Patlatus's user avatar
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1 answer
11 views

Strange error `Invalid Conversation Message Definition, selected type not supported in bots.` when deploying chatbots

Invalid Conversation Message Definition, selected type not supported in bots. We are trying to retrieve and deploy the same bot version and we receive this error. We have no recent changes in the ...
Patlatus's user avatar
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0 answers
21 views

Unable to connect Einstein File with Salesforce Flow

I am building a proof of concept trying to connect Einstein bot with salesforce flow connected to Mulesoft IDP via external API call. The user will upload a document directly in the chat of the ...
Humza Tareen's user avatar
-1 votes
0 answers
16 views

Implementing Two-Way SMS Communication with Salesforce Einstein for UK Appointment

In Salesforce Einstein, is it possible to send two-way communication text messages for UK numbers when a new appointment is created? For example, sending a message like 'Hi Xyz, your appointment is ...
Dattatray Patil's user avatar
1 vote
0 answers
24 views

How can i Return the Answer in the Enstein Chat bot from Knowledge search?

The Einstein bot only uses Summary to show articles in the chatbot. I'm looking for a solution to return the full Answer either by test or attached PDF or word. Is that possible? can I do it with Apex?...
nazanin hashemipoor's user avatar
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0 answers
29 views

ChatBot is not recognising Contact if lastname or email contain 'test'?

ChatBot is not recognising Contact if lastname or email contain 'test'? is there any documentation for this ?
Guduli Das Mohapatra's user avatar
1 vote
1 answer
63 views

When embedding Einstein bot in an external site, an error No targetElement specified occurs

When embedding Einstein bot in an external site, an error No targetElement specified occurs because embeddedservice_bootstrap.settings.targetElement is null How this can be fixed?
Patlatus's user avatar
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218 views

Messaging for In-App and Web :- chat always inactive between agent in omni channel and chatbot

I have set up Messaging for In-App and Web in Salesforce, including Messaging Configuration, Embedded Service Deployment, Queue, and Routing Configuration. When a message is sent through the chatbot, ...
user1149555's user avatar
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0 answers
18 views

Chatbot: Detect Exp. Cloud Session or Authenticate with OTP

I am working working on a requirement to implement a Chatbot that performs some actions for customers authenticated to an Experience Cloud Site, or alternatively if no active -experience-cloud session ...
jordan.baucke's user avatar
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0 answers
33 views

Einstein live chat - how to create person accounts using pre chat form data?

I am trying to create person accounts with requirements as "a personaccount if non exists and or if it is found it links the personcontact to the transcript and the personaccount as well, ...
devin's user avatar
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27 views

Unable to see the "File" dialog step in Einstein Bot Dialog

I am using Einstein Bot and it has some dialogs. I want bot to send a static file to chat visitor and I am following this Salesforce Help Article I have created asset and provided all necessary ...
user36778's user avatar
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0 answers
52 views

How to make a callout after DML?

I'm making an api callout from einstein bot and waiting for the response to show in the chatbot the isssue is that the api needs a token that expires for every six hours to get resolve that I'm ...
mine_username's user avatar
1 vote
2 answers
280 views

Omnichannel is stuck in busy status

I recently created an Einstein bot, I am using OmniChannel to route it. when I set my Status to 'Online', it shows online but on the bottom it still says busy and it does not route the chat correctly. ...
user130667's user avatar
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1 answer
52 views

Has anyone tried to package omnichannel as part of an unlocked package?

I am deploying an Einstein Bot that uses omnichannel for routing. I am having a hard time deploying a LiveChatButton using omnichannel routing b.c it does not add the routing type in the metadata file....
user130667's user avatar
2 votes
1 answer
112 views

Gack Id 883117290-42439 (-307661500) happens when we try to setup enhanced Einstein bot routing flow. How can we fix it?

Gack Id 883117290-42439 (-307661500) happens when we try to setup enhanced Einstein bot routing flow? How can we fix it or avoid it? An Error Occurred with Your "Route to MessagingWebBot" ...
Patlatus's user avatar
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0 answers
305 views

Which version of einstein bots support rich text content?

This article https://help.salesforce.com/s/articleView?id=sf.bots_service_enhanced.htm&type=5 suggest that Enhanced bots support rich text content Rich Content Not supported Supports inbound ...
Patlatus's user avatar
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0 answers
166 views

Using Enhanced Link in Enhanced Einstein Bot

I have an Enhanced Einstein Bot that utilizes Dynamic Enhanced Links, and it functions properly. However, I'm encountering an issue when attempting to pass an ImageId to the bot. You can either ...
bifre's user avatar
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0 votes
1 answer
17 views

Is there are way to split users permissions between

Is this possible to control which users have access to which dialogs in one Einstein Bot? Is this possible to control which users have access to which bots? This article https://help.salesforce.com/s/...
Patlatus's user avatar
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0 answers
60 views

How to invoke Snippet Settings file every time a new bot session is initiated without page refresh?

We have an embedded service chat in Experience cloud community page. We are populating the fields on chat transcript object using the 'snippet' file as mentioned here: https://developer.salesforce.com/...
Sarang's user avatar
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0 answers
42 views

How to Show different options at no agent depending on Menu selection?

When there no agent , the bot routes to this general dialog But for example the users selects Menu Option A --> when it routes to no agent --> I would like to show different options such as for ...
learnram's user avatar
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0 answers
191 views

Einstein Bot - Redirect to Dialog using variable

I'm trying to redirect to a Dialog using a variable set by an answer to a Dynamic Question. The options from the Dynamic Question are records from ConversationDefinitionDialog, and I'm using the ...
GFran's user avatar
  • 1
0 votes
1 answer
65 views

How can we display Federated Search results in Chat Bot message to have more than one search result displayed?

We are trying to display Federated Search results in Chat bot message. However, message text is obviously limited and cannot display even one full search result. For this case, Federated Search was ...
Patlatus's user avatar
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0 votes
1 answer
470 views

Standard Flow Action Einstein Bots - Get Customer Context Fails, what might be reason for it?

Error: Error when invoking /support/conversations/0X9060000004H25/invocations/0SC06000000Gx9bGAC: [{"actionName":"setup_bot__IntroBotPreChatContext","errors":[{"...
Patlatus's user avatar
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0 votes
1 answer
103 views

Can we leverage Object Search in Einstein Bot Dialog to query External Object records returned by Federated Search?

We need to bring Federated Search results into chat bot dialogs. Is Object Search action can be leveraged for that or any other configuration (no code) option?
Patlatus's user avatar
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0 votes
1 answer
696 views

How can I make Einstein Bot to ask a question and store result into variable?

I am trying to build Einstein Bot to ask a question and then store answer into a variable so that it could leveraged for the further actions. I have seen in the documentation that a standard System ...
Patlatus's user avatar
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0 votes
0 answers
42 views

Einstein Bot: Capture customer's cookie value and pass to the Live Transcript object

as the title suggests, I am trying to capture a cookie value from the customer and expose it to the Einstein Bot so that it can be stored in a field within the LiveChatTranscript object. So far I have ...
Ishfaq Khan's user avatar
0 votes
0 answers
26 views

Migrate Non-Salesforce Chat bot into Salesforce Einstein Chat Bot for Service Cloud? Can Einstein bot suggest a link to download firmware update?

Is this possible to migrate Non-Salesforce Chat bot into Salesforce Einstein Chat Bot for Service Cloud? If this is true, which settings can be migrated and how? Also, can Einstein bot suggest a link ...
Patlatus's user avatar
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-1 votes
1 answer
158 views

Managing transcript

In Einstein chatbot, when we click save transcript, a file with filename 'Transcript' is being downloaded. The client is Asking if the Downloaded file can have Filename of TranscriptMMDDYYYY. Is this ...
Gkent Peralta's user avatar
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0 answers
69 views

End Chat System Dialog

I have a quick question: does the attached image exist in the Einstein chatbot? I saw a few examples of this in old YouTube videos, but they were using older releases of the Einstein chatbot. I'm ...
Gkent Peralta's user avatar
0 votes
1 answer
704 views

Set Routing Type Queue on Enhanced Eintein Bot

I'm trying to set routing type to an queue on Eintein bot, but it is not even leting me select the route type "queue". I don't know if this have anything to do, but I'm using the enhanced ...
Pedro Paiva's user avatar
0 votes
0 answers
189 views

Can we use custom labels to be referenced in Einstein Chatbot?

I have a use case where we are using the same URL link across multiple chatbot dialogs and we want to store it in one place and reference it in dialogs instead of putting hard text in each. It's a URL ...
Tuki's user avatar
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0 votes
0 answers
242 views

Einstein bot combine Question and Utterances

Good fellows, I'm working on a bot and I have a problem that I can't find the solution. It is that in a branch I have a question with a couple of options, but when the user inserts a text himself to ...
Penglw9's user avatar
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0 votes
0 answers
71 views

Monitor Chat REST API Error

So in our chatbot application we are using the following API to connect with the live agents -- Rest API While using the Messages API which is https://hostname/chat/rest/System/Messages, sometimes we ...
Kinjalk's user avatar
0 votes
0 answers
106 views

Einstein bot unable to open in firefox incognito mode

I am trying to open einstein chatbot in firefox browser in incognito mode. In Incognito mode it is not opening chatbot in normal mode it is opening
Guest's user avatar
  • 19
0 votes
1 answer
599 views

Recommendations are not appearing in Einstein Replies component

I have recently setup Einstein Reply Recommendations in one of our sandboxes. The sandbox has enough chat transcripts and I have enabled it with 10 Quick Texts. The Quick Texts are stored in a folder ...
Gaurav Sharma's user avatar
1 vote
0 answers
679 views

Filtered Knowledge Article Search in Einstein bot

I want to have a filtered search on the knowledge base using user's input in Einstein Bot. I understand there is an OOTB feature in Einstein bot to use Knowledge Object search wherein max of three ...
starhunter's user avatar
1 vote
1 answer
1k views

I am getting couldn't build model error in einstein bot

I am getting couldn't build model error in einstein bot. I have 9 intents on every intents i added around 50 utterances.
Guest's user avatar
  • 19
2 votes
2 answers
998 views

Call apex class from bot with list object as input variable

I have an standard einstein bot that is calling an apex class. That apex class must accept a list of objects as input, and a string as output (with the value the the one in the first object of the ...
Dond's user avatar
  • 31
2 votes
1 answer
749 views

Einstein Chatbot unable to access Named Credential

We have implemented a REST callout that will need to be used by an Einstein Chatbot, but we are having trouble getting the chatbot access to the named credential used for the callout. The details: ...
Diego Cominazzini's user avatar
1 vote
2 answers
1k views

How to create custom chatbot button in salesforce

I want to create chatbot button as shown in picture 2. Picture 1 is having existing salesforce chat button.What are the ways i can create this chatbot button in salesforce or is there is any way to ...
vijay yadav's user avatar
0 votes
1 answer
124 views

Field with @InvocableVariable(required=false) does not is ignored by einstein bot

I have an apex class like this: 01 public class Example { 02 03 public class HandleInput { 04 @InvocableVariable(required=true) 05 public String id; 06 } ...
Arthur Almeida's user avatar
0 votes
2 answers
614 views

LiveChatTranscript get record from flow: Error: sObject type 'LiveChatTranscript' is not supported

I have Autolaunched Flow, I am launching flow from the Einstien chatbot. This issue started since last 5 days. Earlier it was working as expected. And there are no changes in OWD, Profile. OWD is ...
herr's user avatar
  • 133
1 vote
1 answer
427 views

Einstein Bot, change language in snippet code

I created a multi lingual Einstein Bot and I want to change the language in snippet code, because I have several website in different language. I edit this field: embedded_svc.settings.language = 'es'...
slash's user avatar
  • 31
0 votes
1 answer
556 views

How to enable direct to agent routing from standard Einstein bot?

We have a requirement to directly route the chat from Einstein bot to a specific agent linked with the Case when the user clicks on Transfer menu and Einstein bot only supports bot/queue/skill ...
Richa's user avatar
  • 1
0 votes
1 answer
414 views

Multilanguage Einstein chatbots

Requirement - My requirement is Multilanguage chatbot based on customer choice the bot should work on customer chosen language. I tried that one by creating dialogs, entity, variables, in rule actions ...
Harish Murali's user avatar
0 votes
0 answers
965 views

OmniChanelFlow with Einstein Bot - transfert to queue

I am having trouble to use the Omnichannel flow with my einstein chat bot. In My Einstein bot: I added an action connected to a flow. This flow define based on specific parameter to which Queue I ...
Ben2pop's user avatar
  • 425
0 votes
1 answer
290 views

How to start the Einstein Bot on specific keyword?

I created an Einstein Bot on Production for WhatsApp Chat, I want it to only start only on specific keywords/messages, for example, ="test" So that the bot doesn't reply to customers, as it ...
Aman Bhatia's user avatar
0 votes
1 answer
399 views

Get Dynamic menu in Einstein Bot From An Apex Call

I would like in my einstein bot to make an Apex Call that will return a list of value that will be display to the user so I defined an Input which is the user Email and I defined an output which is a ...
Ben2pop's user avatar
  • 425
1 vote
1 answer
1k views

Extra Pre Chat Information for Messaging Session

i am facing an issue and I did not find any way to make this work I am transitioning from the Embedded chat Service to the new Messaging in app and web created by salesforce. With the embedded chat ...
Ben2pop's user avatar
  • 425