Questions tagged [digital-engagement]

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Cannot query ConversationEntry records for Enhanced Whatsapp Channel

Our org is migrating from Standard Whatsapp Channel to Enhanced Whatsapp Channel. We have already adapted our Einstein Bot and tested the channel succesfully. Messaging Sessions work as expected. ...
Sebastian C's user avatar
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Send Digital engagement SMS using Messaging template through APEX

We have digital engagement license and trying to send SMS through Messaging template . Throught flow we can able to send to SMS using the Messsaging notification action but I have some requirement to ...
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Query conversation message Enhanced whatsapp

Previously on the standard version we can do query to get message body using : SELECT Id, ActorType, ActorId, ActorName, Message FROM ConversationEntry WHERE ConversationId = '0MXXXXXXXXXXXXX' With ...
PoH's user avatar
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'Start Conversation' button not showing up on Messaging User record

I created a Messaging User record linked to an active SMS channel and added the 'Start Conversation' button to the layout, yet I don't see it on the page. According to this article, I should be able ...
Paweł Borys's user avatar
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How to start the Einstein Bot on specific keyword?

I created an Einstein Bot on Production for WhatsApp Chat, I want it to only start only on specific keywords/messages, for example, ="test" So that the bot doesn't reply to customers, as it ...
Aman Bhatia's user avatar
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send message to facebook user from Messaging session after it is marked as ended?

using Omnichannel and messaging sessions, we can receive messages from Facebook users and respond to them all within salesforce however, if the Facebook user (customer) logs off, the messaging session ...
potato46's user avatar
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322 views

Reports for engaged subscribers

I am looking for a way to find the amount of my subscribers who are highly engaged and those who are not engaged and haven’t opened an email in maybe a month or two, or past five emails. Can anyone ...
Jack 's user avatar
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1 answer
2k views

How to edit the Salesforce Live agent button?

I am quite new with Salesforce digital engagement and I could not find how can I customize the chat button to fit my Website Right now the button looks like the following: How can I edit the CSS? ...
Ben2pop's user avatar
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Messaging notifications send flow error

I have a flow of sending message notifications by whatsapp The flow has triggers to send a message based on changes in opportunity phases I performed the complete configuration of the channels and the ...
Andre Luiz's user avatar
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1 answer
642 views

Engagement history data is stored in salesforce.com or not

We have engagement history enabled and engagement history data is shown in salesforce.com against contacts. I have business requirement to do some processing on this engagement history data. I want to ...
Ghanekar's user avatar
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362 views

Send Whatsapp notification message to phone field

I am trying to configure a process builder to send a whatsapp message (Digital Engagement) once the conditions are met. Although the process is executed correctly and the MessagingEndUser is created ...
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1 vote
1 answer
726 views

How do I create a Scratch Org with Digital Engagement enabled?

I need a Scratch Org with Digital Engagement enabled. Digital Engagement Digital Engagement for Sales Cloud Which Scratch Org Feature do I need to use to achieve this? I cannot see any mention of ...
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Digital Engagement WhatsApp Channel not initiating Messaging Sessions

Digital Engagement for WhatsApp and it is not creating messaging sessions. Did troubleshooting by this guide https://help.salesforce.com/articleView?id=000352588&language=en_US&mode=1&type=...
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How to get query conversation messages from Digital Engagement channel?

How can we retrieve messages from Facebook digital engagement channel? Little bit more context on it: We have digital engagement plugin enabled in salesforce and connected with Facebook. Requirement ...
pklochkov's user avatar
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