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Can anyone guide on how to enable the Chatbot Post survey option? Do I need a License for a Post chat survey?

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Surveys are already enabled in Org. enter image description here

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  • As per help.salesforce.com/… , the post chat survey feature is available with the Salesforce Feedback Management license.Can you confirm if you have this license? Nov 11, 2020 at 15:12
  • Thanks, @Swetha for the quick response. currently, I don't have it. that's all I wanted to confirm
    – Daniyal
    Nov 12, 2020 at 13:02
  • Happy I could help. I will add my comment as an answer so that others facing the same issue might find it helpful. Thanks Nov 12, 2020 at 13:20

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As per https://help.salesforce.com/articleView?id=snapins_chat_configure_post_chat_survey.htm&type=5 , the post-chat survey feature is available with the Salesforce Feedback Management license. With this license, you will be able to see the survey option.

Thanks

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