Questions tagged [liveagent]
Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The information collected during the chat can then be saved into your Salesforce instance and reported on.
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24 views
Is there any way to get the number of pending chat request on omni channel?
I have a requirement to get the number of pending chat request in the omni channel.
I have set the presence configuration capacity to 5 so that an agent can have only 5 chat requests. if a case is ...
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1answer
10 views
Salesforce Chat / Live Agent / Basic test isn't showing button
So I have followed the setup flow and hopefully configured the Live Agent Chat properly. I have copied the deployment code and the button code into a blank html file and loaded it into a browser.
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20 views
How to Transfer to a different Chat Button w/ Einstein Bots
I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different ...
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19 views
Pre-Chat Form Fields to Automatically Populate in Embedded Service Deployment
Ive created an Embedded Service Deployment to add the Live Chat to my pages. I am able to add the chat to the page. I am trying to prepopulate some of the fields, so that when I embed it into a ...
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9 views
Automatically show Post chat feedback form after the chat ends
I want to display Feedback form automatically in the live chat window, once the User ends the chat. Currently, users need to click on the Feedback button to give feedback.
Current:
First Screen:
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10 views
Android - Live Chat - Lamda Class Error
When there is an agent available in the live chat, the code throws the Class Not Found Error
Anyone know why it cant find the class?
source of code: https://github.com/forcedotcom/ServiceSDK-Android
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24 views
I am not able to add the url of my community page to chat with customers section in service console
I am trying to implement chatbot on my community page so when i am trying to add the url into service console's chat with customer section, but it says "Origins may not contain paths or queries, since ...
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33 views
Error while creating new case from chat transcript detail page
We are facing error when trying to create a New case from Chat Transcript detail page even for system administrators.
Error : unable to find the what you are looking for, please contact system admin....
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1answer
88 views
Live Agent: Users current location (URL)
Is it possible to get the users current location (URL) they have started the chat from. To see where the user currently is. I am unable to find an example of this.
We make use of Embedded Service
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7 views
Livechat - Can't startChat after closing the chat window
I've been working the implementing liveagent on my company's app and everything seems to be okay, I've got the button appearing and connecting to the chat successfully. However I noticed a problem, ...
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13 views
Copy pasting chat window url is leading to new chat requests in Live agent chat. How to prevent it?
I have implemented live agent in my org and observed that once visitors invoke a chat, they can just copy the url and paste it multiple times to invoke multiple chat requests to agents.
This happens ...
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14 views
ChasitorNotTyping & ChasitorTyping LiveAgent API are working?
We are trying to encapsulate the LiveAgent API using an API proxy, most of the methods are working perfectly but for some of them I am not sure if I am doing something wrong or really the method is ...
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24 views
Live Chat API: Any guarantee of initial /Messages entry?
When long-polling the Live Chat API /Messages endpoint, the docs indicate that all messages sent between agent/chat visitor are returned in order, from a list of possible Message types. After looking ...
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27 views
How to navigate from a custom pre chat component to “start chat” in live agent
I have created a custom lightning component. This component has two more child components which render as per the user selection.
One of my child components is for lead, which inserts lead records.
...
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5 views
How to avoid login restrictions from chatter( live agent)?
I'm working on live agent. I Have created a console app and added chatter. If my agent is online, client will see an online image and by clicking on it, client will be redirected to the PreChat form. ...
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2answers
182 views
Embedded Service Chat component in community - using “Snippet Settings File” javascript to override pre-chat file is not working
I am using chat (what was called live agent) and I am using the client side inside a Salesforce community - As explained here.
I am doing that with the Embedded Service Chat component in the ...
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14 views
Ingest live agent and email interactions from Salesforce into external System
We are checking feasibility around following use cases ,
Ingest live agent and email interactions from Salesforce into external system through webhooks.
Reply to these live agents and email ...
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26 views
Translate Customer TimeOut Warning Message for LiveAgent
For the Live Agent if the Customer is idle for XX seconds it displays the warning message as "Chat session ended because the visitor timed out." But i want to translate this warning message in ...
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59 views
Getting Internal server issue in Console when performing search based on mail ID - Live agent
Under Live agent, getting Internal server issue when performing a search for Contact record based on mail ID field value from Pre-chat form.
Below is the error:
An internal server error has ...
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25 views
How can dynamically select the chat button and check agent's offline/online status in lightning component can any body suggest please
How can dynamically select the chat button and check agent's offline/online status in lightning component can any body suggest please
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1answer
102 views
Embedded Service Chat Standard Lightning Component popup
I've seen in the documentation that you can get pretty custom in creating your own chat lightning component. But this seems a bit excessive. There is standard component called Embedded Service Chat
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0answers
16 views
LiveAgent + OmniChannel Chat Abandons and Case Creation
We're seeing some strange behavior when it comes to our LiveAgent case creation while using OmniChannel, specifically when a chat abandons before being routed to an agent.
It seems like Salesforce ...
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22 views
Issue with Salesforce Chats Getting Disconnected
Salesforce Chats are getting automatically disconnected from agent end and chat also gets transferred to another agent while the chat is in progress. We have recently enabled lightning for the users.
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20 views
How to get rid of “Ghost” live chat transcript record
We are encountering a tricky situation in our Live Chat implementation.
Right now our website is using liveagent.startChat to create a live chat session in a new window, which is built with VFP.
...
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20 views
Using a VisualForce page for both chat and flow
I am trying to display both chat and flow in VF page
For the chat - I insert the embedded snap in and it works.
For the flow - I want it to look in the lightning UI, so I am opening it from lighting:...
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16 views
My sensitive data rules are not working in snap in chat
I'm using snap in chat and we need to mask credit card numbers for agents inside salesforce. For this reason I am trying to use sensitive data rules.
Can any one please tell me how to use regular ...
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1answer
101 views
live agent Snapchat Post chat VF page refused to connect from website
Iam getting error from website where we are implementing salesforce Chat (snap in chat). In this we are trying to give post chat survey to the customer and we have built a VF page for this. When we ...
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votes
1answer
50 views
How can I use OAUTH on Salesforce Live Agent REST API
We want to use OAUTH - userid/password flow to access salesforce live agent rest API. We have implemented this for other rest api provided by salesforce.
However the live agent rest api are wide open ...
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0answers
22 views
Multiple Embedded Service Deployments on 1 page
I have a client who would like to deploy 2 seperate snap-ins on the same page. I pulled the embedded service code snippet down and put them both in 1 page, removing the duplicate esw.min.js line, but ...
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1answer
58 views
Live Agent Chat - Routing by Region
I'm trying to figure out the best solution here and haven't had much luck from what I can find online or from talking with Salesforce.
We're using Live Agent embedded on our company website as our ...
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0answers
21 views
Live agent Prechat page is not populating Contact details on Case record in IE browser
I am using Prechat page to create Case record when salesforce user accepts the Chat.
Its working fine in Chrome, but in IE it is not populating Contact details, it is not even getting logged in user ...
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1answer
36 views
How to prefill Case record with contact ID and Account ID from VF page using Live agent prechat form?
I have a VF Page Where community User (for example this user will have 3 contacts and 3 accounts, but only only for one contact community is enabled) will choose Account from drop-down list, based on ...
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38 views
LiveAgent giving 503 error
Banging my head against a wall here.
I have enabled LiveAgent in my service cloud app.
I have added a CORS setting
I have added the button to my website
Button is showing 'Chat with an expert' which ...
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0answers
83 views
first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception: []
Following insert statement on PendingServiceRouting object is failing with this error : System.DmlException: Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, field ...
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1answer
150 views
Live Agent - Custom Pre-Chat From
I have created a Visualforce page with below details and have it linked on Chat Buttons & Invitations as custom Pre-Chat Form and Site for Resources. However when I click on the chat button it ...
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19 views
Unable to save new field to Chat Transcript record
I am modifying the existing JS that resides on a web page that creates a Case record in Salesforce and updates a couple fields on the Case record. I am trying to update a new field on the Case Record ...
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0answers
19 views
Salesforce Chat
I am trying to enable queuing for chats (embedded/snapins chat). I have setup a max queue to 4 (for testing).
I don't see a way to stop accepting any new chat requests to be queued at a certain time (...
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0answers
13 views
Transfer chat (live agent) to another solution
We have a very specific situation where we need to transfer/route an on going chat to another chat solution. It's required to get the current conversation and send to the other solution. Obviously I'm ...
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1answer
18 views
How to get LiveAgent id
liveagent.showWhenOnline('5737F000000PCZJ', document.getElementById('btnId'));
In the above code, 5737F000000PCZJ this Id has been used.
Can anyone please explain what is this number and how can we ...
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0answers
35 views
Live agent override system message
Is it possible to override the chat window functionality without creating a visualforce page?
I want to override a system message when there are no agents to say something like "Call us at this ...
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0answers
14 views
Is a visualforce page created when setting up live agent
Through the setup of live agent is there a visualforce page created automatically along the process? Or will a custom visualforce page be needed to be created in order to override functionality to the ...
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0answers
29 views
Modify Live Agent Deployment Code
We have a Chat link that resides on our public website. We need to now have the customer opt in and agree to our Privacy policy before they can initiate the chat. So we created a webpage where the ...
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0answers
74 views
Is there a way to secure a live agent deployment?
I am working on putting a liveAgent deployment in our website, I basically got a javascript snippet like the one shared here:
https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/...
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42 views
Pre Chat Form with a Custom Chat Page
I am having an issue with my pre-chat form and my custom chat page in my live chat deployment.
If I remove the pre chat page from this configuration I can go to my custom chat page but if I have both ...
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0answers
29 views
How can I identify and lower the Z-Index of this div in the Live Agent waiting page?
I need to create a custom waiting page for Live Agent.
I can see that the text from my custom page is loading correctly, but there is a Salesforce generated div that's always above my div.
My custom ...
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0answers
39 views
How can I get custom CSS to work with LiveAgent?
I need to add a custom message to the waiting page for Live Agent.
I've designed a basic VisualForce page to use for testing.
This page includes custom CSS.
Well, really it's not custom CSS. I found ...
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25 views
Live Agent Custom Details hold the old value until the browser session timeout
I use the live agent in Lightning experience.
And transfer the user input to prechat page by "liveagent.AddCustomDetail()" method.
But I found that I can't modify the live agent's Custom Details ...
1
vote
1answer
121 views
Einstein bot & routing by skills
I am trying to configure the Einstein chat bot to route the customer to the right agent after choosing the department in a menu. Where do I configure this routing?
Where in the bot do I say if the ...
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0answers
125 views
Post Chat Form in Snap-ins
Post Chat form in Snap-ins not working, Whatever url I give in Post-Chat URL
its giving me "Refused to display 'https://www.google.com' in a frame because it set 'X-Frame-Options' to 'sameorigin'." ...
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0answers
32 views
Integrate external live agent chat with Service Cloud Omni Feature
Salesforce service cloud has the Omni feature, like introduced in this video in the Salesforce youtube channel.
How about if we have an existing external chat live agent, and we want to integrate it ...
