Questions tagged [liveagent]
Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The information collected during the chat can then be saved into your Salesforce instance and reported on.
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questions
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7 views
Lightning Embedded Chat(Snap In) Does Not Open From Internet Explorer
We have configured Lighting Snap in Salesforce. and given Embedded Chat code to AEM team.
So that from public site its work across all browser.
Its works fine in Chrome, Firefox not in IE.
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39 views
Record is not getting created from Pre-Chat form
Pre-Chat form has a feature that tries to match the information entered, with existing records. If no match found, a record will be created and Chat transcript is associated with that record.
For ...
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1answer
10 views
How can we provide the access for running chat ie Chat supervisior in live agent [closed]
while agent and user are chatting in live agent ,another user should access and see the chat,we have configured the live agent and we need a user to access the running chat
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16 views
What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities?
What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities?
Is there a way to create a custom help button that initiates an embedded service chat session?
I ...
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17 views
Is there a way to use Direct-to-Button Routing without having to create a picklist field on the object for Live Chat
Is there a way to use Direct-to-Button Routing without having to create a picklist field on the object?
It'd be ideal if I could instead create three html radio options within the lightning ...
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1answer
17 views
Can Embedded Service Chats be copied and pasted into HTML similar to chat button and deployment code from Live Agent
Currently, we have a Live Agent implementation that uses chat button code and deployment code which is pasted into the Html of our pages.
We are thinking of moving the current code functionality into ...
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1answer
17 views
Live Chat working in Lightning Service Console but not in Classic Service Console
I have set up Live Chat buttons with Omni-Channel Queues for routing. A custom visualforce page was created to handle routing using buttons, this is working fine.
I should mention I am using the code ...
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13 views
'chaturl/chat/rest/System/SessionId' from origin VF page blocked by CORS policyResponse to preflight doesn't passcontrol check
VF Code:--
<apex:page>
<apex:includeScript value="{!$Resource.jQuery}"/>
<script>
function myFunction(e){
alert('working');
console.log('Function called');
...
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0answers
21 views
How to support Chat in multiple languages: one deployment multiple button ids?
Goal:
We want to display the same chat deployment on all different language locales in a community page, and then dynamically set the chat deployment button id based on the language.
Ideas:
We know ...
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22 views
Live Chat button not showing agent status
I have a standard Live Chat setup, but for whatever reason the button does not show the agent status. It keep showing that agents are offline.
This is what I have done so far:
My user has the "Chat ...
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23 views
How do you style the LiveAgent Chat Button?
Background:
I have implemented LiveAgent Chat using an embedded service deployment. Right now, the Chat button appears floating in the bottom right corner of the screen.
Goal:
I want to style ...
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1answer
52 views
Einstein Bot - Queuing enabled on button level but “Transfer to Agent” dialog is giving NO AGENT available message
My use case is:
Omni Channel Queue based routing enabled. Presence Configuration capacity:1
Bot enabled and configured
Snap-in deployment in use
Chat Button level "Enable Queue" is checked and "...
1
vote
1answer
42 views
Salesforce Community - Main page displays “Try reloading the page or try again later” prompt on page load. What causes this?
In our primary sandbox environment we had an issue with the main Community page. Whenever the page was loaded in the browser, a prompt would appear reading "Try reloading the page or try again later". ...
2
votes
1answer
30 views
How to store the pre chat form details in the chat transcript
I just need some help in live agent chat, I have to store the pre-chat form records in the chat transcript object. For now, the record is creating in the contact object but fetch the record details in ...
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0answers
11 views
Disable live chat option if all agent's capacity is full [duplicate]
I have a requirement to disable live chat button when all agent's capacity is full. But I could't find any possible solution for this.
Any help you can give will be highly appreciated.
Thank You
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0answers
20 views
Disable live chat option if agents are not online
I need to disable the live chat option when all agents are offline.
I used liveagent.showWhenOnline and liveagent.showWhenOffline methods in the controller.
liveagent.showWhenOnline('button_id', ...
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44 views
Remove cases from Omni channel routing
In my current Omnichannel implement, I'm using both chats and Cases to route work to agents. Now we don't want to use Omnichannel for Cases, we just want to use chats.
For this, I tried to delete the ...
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21 views
Salesforce Chat - Direct-to-Agent
any one knows why when using direct-to-agent using deployment api it doesn't launched the custom chat page? it always launch the standard chat window with plain design.
I'm launching it using the ...
1
vote
1answer
70 views
Masking sensitive content in a Chat Transcript
During a live Salesforce Chat session we want to allow agents to view anything that is typed by a visitor. However to remain compliant we don't want certain sensitive content to be viewable or ...
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0answers
19 views
Unable to fill Date/Time field via Live Agent REST API
I have implemented an application that connects to SF Live Agent via it's REST API (https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/)
In order to initialize a ...
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0answers
36 views
LiveAgent Chat + Lightning Out throws “$Lightning.use() already invoked with application”
When attempting to embed LiveAgent Chat on a public facing page that also contains a lightning out packaged aura/LWC, lightning.out.js throws $Lightning.use() already invoked with application: c:...
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0answers
23 views
VF Page unable to show Custom Setting Value when accessed from Live Chat
I have fetched certain data from Custom settings and used them in a VF Page.When the vf page is previewed it shows the values in the picklist of vf but when the vf is opened from Live Chat.It shows ...
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31 views
Salesforce Liveagent retrieve and display chat history on chat window
I've implemented a custom chat window using visualforce due to requirements not available out of the box, it works quite well but the next challenge is to display the chat history when the customer ...
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0answers
64 views
Content Security Policy in Embedded Service's Post-chat VF page
Hi Salesforce community!
I have set up an embedded service with a Post-chat page, which is overriden by a simple Visualforce page.
The VF page code is very simple:
<apex:page showHeader="false"&...
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0answers
20 views
How to disable “text-transform: capitalization” for embedded service chat button label on community?
Does anybody know how to disable "text-transform: capitalization" for embedded service chat button label on community?
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0answers
21 views
Mobile Live Chat Agent update prechat fields doesn't work
I couldn't update a value for the new custom prechat fields.
I am using Mobile chat-ui SDK to send a a new custom fields in Contact Entity. This custom field shows in CLT dashboard but didn't get the ...
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0answers
24 views
Set up Live Agent on hybrid (Angular/Ionic) app
I've been reading about implementing Live Agent into Angular/Ionic app and the documentation only provides information for iOS and Android native apps. I also tried standard method we already ...
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0answers
24 views
LiveAgent availability check by live_agent_rest_estimated_wait_time Details are below
I need small support on this I currently have Omni Channel implementation. I have developed custom UI for Pre Chat and its working but proceeding further I need two things
How can I extract field ...
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0answers
24 views
How to send a message in Embedded Chat via api
With Salesforce Console Integration Toolkit, I can call the classic api to send a message from customer to agent:
sforce.console.chat.sendMessage(chatKey:String, message:String, callback:Function)
...
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0answers
42 views
Unable to setup Einstein Bot in my enterprise edition
I have a enterprise edition with required licences for Einstein bots but I can't see the "Einstein bots" in the setup.
In the documentation, it says I need the "Service Cloud" license and the "Chat ...
6
votes
0answers
138 views
Lack of CaseId on LiveChatTranscript
TL;DR: For some LiveChatTranscript records, CaseId is empty although standard Salesforce functionality is used and Case is created before Chat is ended.
Although this problem was already mentioned ...
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0answers
5 views
Is there a way for a third party widget to access prechatDetails (passed by live agent chasitorInit REST API) later on?
We have a widget which we'd like to embed in a visual force page as an iframe. This widget would like to make a call to Salesforce to retrieve certain preChatDetails that were passed by a separate app ...
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0answers
14 views
Passing a ContactId in a URL for consumption by Salesforce Chat in Pre-Chat API
We want to pass the ContactID directly in PreChat after requesting a chat on the landing page.
The use case here is an email with a link where they hit our landing page, then click ‘Chat with Us’, ...
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0answers
13 views
How to Track Button id In case of FallBack Routing
We have an existing implementation where we are identifying the page name from where the chat is getting initiated and depending on the page name we are redirecting the chat to expert agents and doing ...
2
votes
0answers
90 views
Einstein Bot not able to transfer chat to No Agent flow
As per the new release of Salesforce Winter ’20 for einstein bot in the service cloud
Reference: link
We have the new feature enabled which is based on the agent's availability i.e. when the user ...
2
votes
1answer
51 views
Agent Chat : Chat pop-up window if user is idle for xx seconds on the page
In the agent chat(live chat) in salesforce can we show the notification popup when the user is ideal for xx seconds on the community page. Like salesforce live chat window popup show on the login page
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0answers
49 views
Snap-ins to create Person Account instead of contact
I want to use snap-ins but as a chat service. But instead of creating a contact, I want to create and find a Person Account based on the PersonEmail field.
Is this something possible?
I have tried ...
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votes
2answers
141 views
Omni channel for sales cloud
I have tried the omni channel for chatting on the service cloud.
Can we use the omni channel for chatting on the Sales cloud?
If yes, then how to configure it?
Also, what is the cost for using the ...
0
votes
1answer
84 views
Is there any way to get the number of pending chat request on omni channel?
I have a requirement to get the number of pending chat request in the omni channel.
I have set the presence configuration capacity to 5 so that an agent can have only 5 chat requests. if a case is ...
0
votes
1answer
89 views
Salesforce Chat / Live Agent / Basic test isn't showing button
So I have followed the setup flow and hopefully configured the Live Agent Chat properly. I have copied the deployment code and the button code into a blank html file and loaded it into a browser.
...
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vote
0answers
88 views
How to Transfer to a different Chat Button w/ Einstein Bots
I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different ...
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0answers
191 views
Pre-Chat Form Fields to Automatically Populate in Embedded Service Deployment
Ive created an Embedded Service Deployment to add the Live Chat to my pages. I am able to add the chat to the page. I am trying to prepopulate some of the fields, so that when I embed it into a ...
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0answers
32 views
Automatically show Post chat feedback form after the chat ends
I want to display Feedback form automatically in the live chat window, once the User ends the chat. Currently, users need to click on the Feedback button to give feedback.
Current:
First Screen:
...
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votes
0answers
18 views
Android - Live Chat - Lamda Class Error
When there is an agent available in the live chat, the code throws the Class Not Found Error
Anyone know why it cant find the class?
source of code: https://github.com/forcedotcom/ServiceSDK-Android
...
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0answers
283 views
I am not able to add the url of my community page to chat with customers section in service console
I am trying to implement chatbot on my community page so when i am trying to add the url into service console's chat with customer section, but it says "Origins may not contain paths or queries, since ...
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votes
0answers
37 views
Error while creating new case from chat transcript detail page
We are facing error when trying to create a New case from Chat Transcript detail page even for system administrators.
Error : unable to find the what you are looking for, please contact system admin....
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vote
1answer
252 views
Live Agent: Users current location (URL)
Is it possible to get the users current location (URL) they have started the chat from. To see where the user currently is. I am unable to find an example of this.
We make use of Embedded Service
...
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0answers
12 views
Livechat - Can't startChat after closing the chat window
I've been working the implementing liveagent on my company's app and everything seems to be okay, I've got the button appearing and connecting to the chat successfully. However I noticed a problem, ...
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0answers
18 views
Copy pasting chat window url is leading to new chat requests in Live agent chat. How to prevent it?
I have implemented live agent in my org and observed that once visitors invoke a chat, they can just copy the url and paste it multiple times to invoke multiple chat requests to agents.
This happens ...
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0answers
23 views
ChasitorNotTyping & ChasitorTyping LiveAgent API are working?
We are trying to encapsulate the LiveAgent API using an API proxy, most of the methods are working perfectly but for some of them I am not sure if I am doing something wrong or really the method is ...
