Questions tagged [mobilepush-android]

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28 views

Second push notification message does not open

I encountered a problem where the app is closed completely, and I start the first notification it opens where it needs to open, but when I tap the second notification, nothing happens. Notification ...
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1answer
23 views

On Android in-app messages are not shown when the App is already in foreground

We noticed that if we send a message while the app is running, the SDK does not try to handle it until the app is put in background and back to foreground. Our question is if there is a way to let the ...
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1answer
58 views

Marketing Cloud SDK 8.0.3 crash

I'm using com.salesforce.marketingcloud:marketingcloudsdk:8.0.3 and I have the following crash in some devices: java.lang.IllegalStateException: at com.salesforce.marketingcloud.MarketingCloudSdk....
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1answer
132 views

MobilePush SDK 8.0.1 crash

Using com.salesforce.marketingcloud:marketingcloudsdk:8.0.1 leads to crash on users devices with Fatal Exception: java.lang.NullPointerException salesforceKeyGenerator.getEncryptionKey(...
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1answer
16 views

Minimum version of Android on devices for Mobile Push

What is the minimum version of Android on users' devices that MobilePush supports? I'm using SFMC Sdk for integration into my app.
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0answers
69 views

Push notifications not delivered on Android Device

We have developed a React Native mobile app. For multiple updates in Salesforce, we are sending push notifications on this mobile app from apex with the help of standard "PushNotification" ...
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1answer
18 views

Using MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application

I'm trying to use MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application. Mendix is a lowcode platform that uses ReactNative as framework. Therefore, I'm using the react-native-...
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1answer
21 views

How to get the message field in android

I am new to SFMC, and currently learning. I am trying to show push notification messages in app. So far I am able to map most fields received as NotificationMessage but I couldn't find the message ...
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0answers
65 views

ClassNotFoundException with android sdk

Using com.salesforce.marketingcloud:marketingcloudsdk:7.3.1 sdk results in next crash Caused by java.lang.ClassNotFoundException com.google.firebase.iid.FirebaseInstanceId com.salesforce....
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0answers
45 views

Marketing Cloud Cordova SDK notification only showing silently

We are using the Marketing Cloud SDK Cordova Plugin in our app. Registering the contactKey works fine but when we send the push notification, although device is receiving it, we don't get a Pop up ...
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0answers
34 views

Disable badge count on Android

I'm using 7.2.0 version of marketing cloud sdk plugin. Is there a way to disable the badge count on Android?
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1answer
32 views

Is it safe to remove MCInitContentProvider in our AndroidManifest?

Just a question. Is it possible to remove the MCInitContentProvider in our AndroidManifest? Not have it registered when compiling the apk. It seems like the point of this content provider is to expose ...
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0answers
61 views

Mobile Push message is not being Received

We have recently implemented Mobile Push SDK for our Android App and we were able to see that the attributes are getting injected successfully on Contact Builder. However, on performing a Mobile Push ...
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1answer
30 views

Looking for ways to implement the migrateBU gist given by salesforce for MobilePushSDK

Questions I have about implementation When I import this method 'context' is not found and Im not sure I am setting it up properly. Will I be able to switch BU and register a contact for 2 BUs ...
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0answers
28 views

Sending Push messages to Android

This might sound like an Android coding issue, but I'd like to validate that what I'm doing in APEX is correct. I'm trying to send messages to an Android device through APEX using Messaging....
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1answer
45 views

Not Opted in Status updates Android vs iOS

We have implemented MobilePush in Android and iOS. Upon app install and acceptance (on iOS) of notification consent the SFMC contact is set as "Opted in" On iOS when a user toggles off push ...
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0answers
82 views

Crash using mkt cloud version 7.3.1 - Android - RejectedExecutionException

We recently updated our application to use version 7.3.1 of the SDK marketing cloud for Android, we were using 6.4.0 because we still supported API 19 in previous versions of the application. We saw ...
1
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1answer
170 views

SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as "Read"

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
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1answer
245 views

Android Mobile Push via MarketingCloudSDK not received

I'm working on integrating MarketingCloudSDK on Android. It looks like everything is connecting properly and I see the devices registered. When sending push notifications, it said the message was ...
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1answer
67 views

Is it possible to change the text font in Marketing Cloud?

Is it possible to move the Media image from bottom-right to the left of the Push notification. and is it possible to change the text font in Marketing Cloud?
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1answer
44 views

MarketingCloud SDK - Xamarin Android

I am aware that Xamarin SDKs are not currently on the roadmap for the MarketingCloud SDK as per this question and others: Xamarin support for MobilePush SDK Has anybody out there got any experience ...
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1answer
24 views

RegistrationManager: 405: Method Not Allowed after initialization

After I initialized the SDK in my applications onCreate I am getting the following logs and can't receive any push messages sent. D/JobIntentService: Completing work: com.salesforce.marketingcloud.c$f$...
2
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1answer
61 views

MCFirebaseMessagingService absent from PushMessageManager.messagingService for Xamarin Binding, but not for test app with same native code

I am currently making a Xamarin Binding (only Android for now) for MarketingCloudSDK 7.3.0 which is basically a wrapper in C#. So in java, I use the MarketingCloudSDK with the functions I need and I ...
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1answer
36 views

Changing the MarketingCloudConfig later in the apps lifecycle

so our problem is that we don't have the required information for initializing the SDK in the Application's onCreate since we let the user change the country and other information at a later point. So ...
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1answer
93 views

Marketing Cloud - Changing the Status of a Mobile Push Android App

We have an android app with a status of expired because we unintentionally uploaded an Apple APNS cert to the app, and now that has expired. Is there a way to change the status to active without ...
3
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1answer
120 views

Extracting In-App Message Analytics data in journey builder for individual contacts

We would like to track for individual contacts the following data: Was the message displayed or not? What buttons were clicked within the message. We can see this info when clicking on a in-app ...
1
vote
1answer
126 views

Displaying in-app mobile push messages while app is in active use

Hi everyone I would like to know if there's a way to send mobile push in-app messages that will appear instantly in the app screen without the need for the user to close the app and reopen it again. ...
1
vote
1answer
184 views

Can we manually track that a notification was opened?

I'm using Salesforce mobile push alongside with Firebase Messaging. Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the ...
1
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1answer
153 views

Xamarin support for MobilePush SDK

I want to re-ask this question that is 3 years old. In the year 2020, does SalesForce provide Xamarin library for MobilePush SDK, or still only platform-specific libraries for iOS and Android? We ...
1
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1answer
457 views

Tapping on the notification does not launch the App if the App is killed/closed forcefully after getting the notification

MobilePush (Android) SDK (v.7.1.0) We are using Full Control Customization Notification handling by following the document noted here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-...
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1answer
94 views

Sometimes the contact key is not updated

I'm using Marketing Cloud to send push notification to our Android users. I also need that the contact key is valorized as userId when the user performs the login. So in the same transaction, I update ...
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1answer
244 views

Marketing Cloud SDK android Learningapp not working

First,i want to perform mobile push in marketing cloud. so i found this Learningapp and i follow through the procedures. https://github.com/salesforce-marketingcloud/MarketingCloudSDK-Android Heres ...
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1answer
101 views

Marketing Cloud Cordova Plugin - Inapp notification

We are using Marketing Cloud Cordova Plugin for sending push messages from Marketing Cloud. When we send the push message, it appears in the notification bar of the phone. I want to check if we can ...
0
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1answer
115 views

MobilePush Push Notification and InBox relationships

We want to use InBox feature only on iOS and Android applications (without push notifications). Based on the LearningApp sample there is no option to disable push notifications during initialization ...
-3
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1answer
469 views

Disable PUSH notification (opt-out) from SDK

We want to create a setting inside our app that let our clients enable/disable PUSH notifications permission sent by MC (commercial PUSH). We need this because we also send transactional PUSH ...
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0answers
535 views

Opens in mobile push are not reflected in marketing cloud

Recently we have created and integrated an android app into the Mobile push of Mobile Studio. We have implemented the Marketing Cloud Mobile Push Android SDK in the app. Additionally, to implement ...
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0answers
216 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
1
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1answer
46 views

Setting Data Privacy modes from Android MarketingCloud SDK

I need to be able to set one of 3 data protection modes from an Android client that uses the MarketingCloud SDK. I understand based on this that there is no way to do this via the SDK directly, and ...
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2answers
351 views

How to know if a push notification has been read or at least delivered in Marketing Cloud?

I added a push notification in my JB and my requirement is to send an SMS after some hours if the subscriber did not open or see the push notification. Is there a way to get this information any how? ...
4
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3answers
513 views

Salesforce update 6.x.x(Updating to FCM) :Failed to retrieve InstanceId from Firebase message,systemToken always null

I am in the process of updating to the latest Salesforce SDK 6.3.5(Also the same with 6.4.0,latest version) from our old sdk which used GCM. I have gone through the steps as mentioned below: https://...
1
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1answer
288 views

MarketingCloud MobilePush SDK 6.3.5 dependency cannot be resolved

Our Android project is currently using the 6.3.4 SDK. However when trying to update to the latest version 6.3.5 we get an error: Could not find com.salesforce.marketingcloud:marketingcloudsdk:6.3.5. ...
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1answer
247 views

Application Not Responding while reading Inbox Messages on Android App Start

I'm using Marketing Cloud SDK (Mobile Push) v6.1.0 But I'm receiving a lot of ANRs as observed on Google Play Store performance reports. ANR is observed while we are reading InboxMessages using ...
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1answer
76 views

Salesforce Marketing Cloud - MobilePush - Cordova Plugin Android integration Issue

I am trying to integrate Salesforce Marketing Cloud SDK with Android using Cordova Plugin. But I am getting gradle build issues. Below is the Error: ERROR: Unable to resolve dependency for ':app@...
2
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1answer
93 views

Can Salesforce update the MCCordovaPlugin to support Geofencing?

from https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/location/geolocation.html MarketingCloudSdk.init(this, with(MarketingCloudConfig.builder()) { // Other configuration ...
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2answers
1k views

Cannot redirect to a WEB URL from push notifications

We need to build a push notification that redirects to a web link when you click it. Anyway, when I create a push notification from the content builder, I have an option to select an open behavior, so ...
0
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1answer
629 views

Marketing Cloud Push Notification not received on Android

I have implemented the Marketing Cloud SDK in an mobile application using the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) and i have contacts being ...
1
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1answer
70 views

Is it possible for both MCCordovaPlugin and FCMPlugin to co-exist?

Specifically we would like our Mobile Hybrid App to be able to receive Push Notifications from Salesforce MarketingCloud MobilePush, but to also have the ability to send Push Notifications, using the ...
0
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2answers
373 views

Marketing Cloud SDK Implementation Not Working [closed]

I'm trying to implement the marketing cloud SDK on Android. Doing that, I need to set up firebase in my app. as written in the SDK implementation tutorial, the SDK works only with firebase-core ...
1
vote
1answer
218 views

Xamarin app integration with native app

We are working on a POC to integrate Xamarin app with SFMC mobile Push. Since SFMC Mobile push SDK is not available for Xamarin framework, we are following the binding approach to integrate Xamarin ...
0
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1answer
547 views

Android - SalesForce marketing cloud SDK proguard issue

In native Android application, I have this release build crash, related to the SalesForce Marketing cloud SDK implementation: Fatal Exception: java.lang.IllegalAccessError: Method 'boolean com....