Questions tagged [mobilepush-android]

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We are triggering push notification from MC, we added URL to notification but its not taking to right path for android devices

We are triggering Mobile push notification from Marketing cloud, we are able to receive the simple text message from MC for android devices, but when we add the URL to mobile push notification, its ...
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43 views

Mobile Push message is not being Received

We have recently implemented Mobile Push SDK for our Android App and we were able to see that the attributes are getting injected successfully on Contact Builder. However, on performing a Mobile Push ...
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1answer
25 views

Looking for ways to implement the migrateBU gist given by salesforce for MobilePushSDK

Questions I have about implementation When I import this method 'context' is not found and Im not sure I am setting it up properly. Will I be able to switch BU and register a contact for 2 BUs ...
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13 views

Sending Push messages to Android

This might sound like an Android coding issue, but I'd like to validate that what I'm doing in APEX is correct. I'm trying to send messages to an Android device through APEX using Messaging....
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1answer
27 views

Not Opted in Status updates Android vs iOS

We have implemented MobilePush in Android and iOS. Upon app install and acceptance (on iOS) of notification consent the SFMC contact is set as "Opted in" On iOS when a user toggles off push ...
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43 views

Crash using mkt cloud version 7.3.1 - Android - RejectedExecutionException

We recently updated our application to use version 7.3.1 of the SDK marketing cloud for Android, we were using 6.4.0 because we still supported API 19 in previous versions of the application. We saw ...
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1answer
76 views

SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as “Read”

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
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1answer
43 views

Android Mobile Push via MarketingCloudSDK not received

I'm working on integrating MarketingCloudSDK on Android. It looks like everything is connecting properly and I see the devices registered. When sending push notifications, it said the message was ...
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1answer
25 views

Is it possible to change the text font in Marketing Cloud?

Is it possible to move the Media image from bottom-right to the left of the Push notification. and is it possible to change the text font in Marketing Cloud?
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21 views

MarketingCloud SDK - Xamarin Android

I am aware that Xamarin SDKs are not currently on the roadmap for the MarketingCloud SDK as per this question and others: Xamarin support for MobilePush SDK Has anybody out there got any experience ...
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1answer
19 views

RegistrationManager: 405: Method Not Allowed after initialization

After I initialized the SDK in my applications onCreate I am getting the following logs and can't receive any push messages sent. D/JobIntentService: Completing work: com.salesforce.marketingcloud.c$f$...
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1answer
37 views

MCFirebaseMessagingService absent from PushMessageManager.messagingService for Xamarin Binding, but not for test app with same native code

I am currently making a Xamarin Binding (only Android for now) for MarketingCloudSDK 7.3.0 which is basically a wrapper in C#. So in java, I use the MarketingCloudSDK with the functions I need and I ...
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1answer
27 views

Changing the MarketingCloudConfig later in the apps lifecycle

so our problem is that we don't have the required information for initializing the SDK in the Application's onCreate since we let the user change the country and other information at a later point. So ...
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1answer
66 views

Marketing Cloud - Changing the Status of a Mobile Push Android App

We have an android app with a status of expired because we unintentionally uploaded an Apple APNS cert to the app, and now that has expired. Is there a way to change the status to active without ...
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1answer
71 views

Extracting In-App Message Analytics data in journey builder for individual contacts

We would like to track for individual contacts the following data: Was the message displayed or not? What buttons were clicked within the message. We can see this info when clicking on a in-app ...
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1answer
95 views

Displaying in-app mobile push messages while app is in active use

Hi everyone I would like to know if there's a way to send mobile push in-app messages that will appear instantly in the app screen without the need for the user to close the app and reopen it again. ...
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1answer
95 views

Can we manually track that a notification was opened?

I'm using Salesforce mobile push alongside with Firebase Messaging. Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the ...
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1answer
96 views

Xamarin support for MobilePush SDK

I want to re-ask this question that is 3 years old. In the year 2020, does SalesForce provide Xamarin library for MobilePush SDK, or still only platform-specific libraries for iOS and Android? We ...
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1answer
270 views

Tapping on the notification does not launch the App if the App is killed/closed forcefully after getting the notification

MobilePush (Android) SDK (v.7.1.0) We are using Full Control Customization Notification handling by following the document noted here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-...
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1answer
76 views

Sometimes the contact key is not updated

I'm using Marketing Cloud to send push notification to our Android users. I also need that the contact key is valorized as userId when the user performs the login. So in the same transaction, I update ...
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1answer
141 views

Marketing Cloud SDK android Learningapp not working

First,i want to perform mobile push in marketing cloud. so i found this Learningapp and i follow through the procedures. https://github.com/salesforce-marketingcloud/MarketingCloudSDK-Android Heres ...
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1answer
58 views

Marketing Cloud Cordova Plugin - Inapp notification

We are using Marketing Cloud Cordova Plugin for sending push messages from Marketing Cloud. When we send the push message, it appears in the notification bar of the phone. I want to check if we can ...
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1answer
90 views

MobilePush Push Notification and InBox relationships

We want to use InBox feature only on iOS and Android applications (without push notifications). Based on the LearningApp sample there is no option to disable push notifications during initialization ...
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1answer
226 views

Disable PUSH notification (opt-out) from SDK

We want to create a setting inside our app that let our clients enable/disable PUSH notifications permission sent by MC (commercial PUSH). We need this because we also send transactional PUSH ...
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0answers
312 views

Opens in mobile push are not reflected in marketing cloud

Recently we have created and integrated an android app into the Mobile push of Mobile Studio. We have implemented the Marketing Cloud Mobile Push Android SDK in the app. Additionally, to implement ...
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122 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
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1answer
41 views

Setting Data Privacy modes from Android MarketingCloud SDK

I need to be able to set one of 3 data protection modes from an Android client that uses the MarketingCloud SDK. I understand based on this that there is no way to do this via the SDK directly, and ...
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2answers
188 views

How to know if a push notification has been read or at least delivered in Marketing Cloud?

I added a push notification in my JB and my requirement is to send an SMS after some hours if the subscriber did not open or see the push notification. Is there a way to get this information any how? ...
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2answers
354 views

Salesforce update 6.x.x(Updating to FCM) :Failed to retrieve InstanceId from Firebase message,systemToken always null

I am in the process of updating to the latest Salesforce SDK 6.3.5(Also the same with 6.4.0,latest version) from our old sdk which used GCM. I have gone through the steps as mentioned below: https://...
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1answer
200 views

MarketingCloud MobilePush SDK 6.3.5 dependency cannot be resolved

Our Android project is currently using the 6.3.4 SDK. However when trying to update to the latest version 6.3.5 we get an error: Could not find com.salesforce.marketingcloud:marketingcloudsdk:6.3.5. ...
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1answer
204 views

Application Not Responding while reading Inbox Messages on Android App Start

I'm using Marketing Cloud SDK (Mobile Push) v6.1.0 But I'm receiving a lot of ANRs as observed on Google Play Store performance reports. ANR is observed while we are reading InboxMessages using ...
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1answer
53 views

Salesforce Marketing Cloud - MobilePush - Cordova Plugin Android integration Issue

I am trying to integrate Salesforce Marketing Cloud SDK with Android using Cordova Plugin. But I am getting gradle build issues. Below is the Error: ERROR: Unable to resolve dependency for ':app@...
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1answer
61 views

Can Salesforce update the MCCordovaPlugin to support Geofencing?

from https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/location/geolocation.html MarketingCloudSdk.init(this, with(MarketingCloudConfig.builder()) { // Other configuration ...
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2answers
973 views

Cannot redirect to a WEB URL from push notifications

We need to build a push notification that redirects to a web link when you click it. Anyway, when I create a push notification from the content builder, I have an option to select an open behavior, so ...
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1answer
424 views

Marketing Cloud Push Notification not received on Android

I have implemented the Marketing Cloud SDK in an mobile application using the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) and i have contacts being ...
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1answer
64 views

Is it possible for both MCCordovaPlugin and FCMPlugin to co-exist?

Specifically we would like our Mobile Hybrid App to be able to receive Push Notifications from Salesforce MarketingCloud MobilePush, but to also have the ability to send Push Notifications, using the ...
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2answers
275 views

Marketing Cloud SDK Implementation Not Working [closed]

I'm trying to implement the marketing cloud SDK on Android. Doing that, I need to set up firebase in my app. as written in the SDK implementation tutorial, the SDK works only with firebase-core ...
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1answer
200 views

Xamarin app integration with native app

We are working on a POC to integrate Xamarin app with SFMC mobile Push. Since SFMC Mobile push SDK is not available for Xamarin framework, we are following the binding approach to integrate Xamarin ...
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1answer
464 views

Android - SalesForce marketing cloud SDK proguard issue

In native Android application, I have this release build crash, related to the SalesForce Marketing cloud SDK implementation: Fatal Exception: java.lang.IllegalAccessError: Method 'boolean com....
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1answer
84 views

How can I send analytic event about “push open” in SF Android SDK

The issue description: I am trying to implement SF SDK in commercial Android application where I have custom implementation of the SF SDK. I handle the presentation and the opening action of the SF ...
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1answer
347 views

Mobile Push Device ID Android SDK

Is the DeivceID that is visible in Marketing Cloud (on Contact) after registering a device via MobilePush SDK is unique to the device or is it a system generated value?
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1answer
122 views

Device ID Error

we had set up a app in mobile push, however, when a new applier install the app, the contact shows in all contact including wrong device ID which it's actually contains in system token. Not sure how ...
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0answers
95 views

Cordova Plugin crashes the app on launch

I'm having some problems with MC-Cordova-Plugin. When I install it, it crashes the app. Whithout it the app runs seamlessly. With the plugin installed, I can build it with no problems, but when I try ...
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1answer
385 views

cordova-plugin-marketingcloudsdk fails to install

I'm just making a quick test on this plugin. I've created an empty apache cordova app, made the setup on firebase and installed the following plugin: https://github.com/salesforce-marketingcloud/MC-...
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1answer
652 views

OpenDirect in MobilePush not working properly Android

I'm trying to send a notification with URL from MobilePush in Marketing Cloud with OpenDirect feature. When the user clicked on an alert notification. I want a web page or landing page to show on ...
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1answer
87 views

Migrating from v5.6.2 to v6.1.0

Due to the April 11 deprecation of GCM client and the deprecation of SDK versions below 6.x.x of Mobile Marketing Cloud SDK, we're migrating our SDK versions. I'm having trouble implementing and ...
1
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1answer
225 views

SFMC Android Handling Notifications not through the SDK

I'm working with an app vendor who for some reason doesn't want to let the SDK handle the Marketing Cloud push notifications in their onMessageReceived method in their notification service. ...
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1answer
186 views

The push notifications does not appear with pop. They appear only minimized

I've followed the steps to configure push notifications that I've seen here https://salesforce-marketingcloud.github.io/JB4A-SDK-Android/notifications/customize-notifications.html but the push ...
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1answer
78 views

How to stop contact registration from Android App to Salesforce marketing cloud?

How do I stop auto contact registration from Android app into marketing cloud. I've already integrated android app with sales cloud and also storing device id etc. in sales cloud. Same is subsequently ...
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1answer
206 views

Marketing Cloud PushSDK Attributes not updating

I'm implementing the Android PushSDK. I have the following code in my main activity: MarketingCloudSdk.requestSdk(sdk -> sdk.getRegistrationManager() .edit() .setContactKey("123456"...