Questions tagged [mobilepush-android]

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Debug push error using SFMC SDK

I'm testing to send push notification from SFMC to mobile app using the app configured in MobilePush with FCM server key and APNS p8 Auth Key set. I sent a test push notification using Mobile Push: ...
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1 answer
28 views

How to track app version of device for MobilePush

For MobilePush is there a way (e.g. a standard field that I could discriminate) to see the version of the app the user logs in with? The reason is to be able to know on the marketing platform whether ...
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2 votes
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30 views

Mobile App Event not triggering Journey

We have enabled mobile app events in our salesforce instance. We have followed all the required procedures to setup the events, creating and uploading a csv file, etc as shown below. Then we created a ...
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1 answer
43 views

Is it possible to track In-app messages on MobilePush SDK?

My team is implementing MobilePush, and we are facing some difficulties regarding analytics. We checked the official SFMC MobilePush documents (both Android and iOS) , Android Javadocs, and iOS ...
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104 views

SFMC Android SDK: Migration from 7.x to 8.x - cannot initialise SDK by SFMCSdk.configure()

I'm encountering difficulties during the SDK migration from 7.x to 8.x. In 7.x SDK, I use MarketingCloudSdk.init() method to initialise, the SDK functions properly. MarketingCloudSdk.init(this,...
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Calling setIdentity in SFMCSdkReadyListener crashes with UninitializedPropertyAccessException

I can share more information if needed. At the moment, I don't know what I need to share. The Library version is 8.0.4 Fatal Exception: kotlin.UninitializedPropertyAccessException: lateinit property ...
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3 votes
1 answer
111 views

Fatal Exception in Marketing Cloud SDK (Android) - RejectedExecutionException

We are using Salesforce SDK 8.0.4. In the recent release, we have RejectedExecutionException. I am not sure if it is related but we started reconfiguring Salesforce when the user changes their ...
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1 answer
27 views

Send push message to Android without sound

just wondering am i able to send push notification to android device without notification sound? Like silent push or just without sound it doesn't matter. I don't see any documentation writing about ...
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1 answer
77 views

Second push notification message does not open

I encountered a problem where the app is closed completely, and I start the first notification it opens where it needs to open, but when I tap the second notification, nothing happens. Notification ...
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1 answer
104 views

On Android in-app messages are not shown when the App is already in foreground

We noticed that if we send a message while the app is running, the SDK does not try to handle it until the app is put in background and back to foreground. Our question is if there is a way to let the ...
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0 votes
1 answer
165 views

Marketing Cloud SDK 8.0.3 crash

I'm using com.salesforce.marketingcloud:marketingcloudsdk:8.0.3 and I have the following crash in some devices: java.lang.IllegalStateException: at com.salesforce.marketingcloud.MarketingCloudSdk....
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1 vote
1 answer
264 views

MobilePush SDK 8.0.1 crash

Using com.salesforce.marketingcloud:marketingcloudsdk:8.0.1 leads to crash on users devices with Fatal Exception: java.lang.NullPointerException salesforceKeyGenerator.getEncryptionKey(...
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1 answer
20 views

Minimum version of Android on devices for Mobile Push

What is the minimum version of Android on users' devices that MobilePush supports? I'm using SFMC Sdk for integration into my app.
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172 views

Push notifications not delivered on Android Device

We have developed a React Native mobile app. For multiple updates in Salesforce, we are sending push notifications on this mobile app from apex with the help of standard "PushNotification" ...
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1 vote
1 answer
26 views

Using MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application

I'm trying to use MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application. Mendix is a lowcode platform that uses ReactNative as framework. Therefore, I'm using the react-native-...
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1 answer
27 views

How to get the message field in android

I am new to SFMC, and currently learning. I am trying to show push notification messages in app. So far I am able to map most fields received as NotificationMessage but I couldn't find the message ...
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102 views

ClassNotFoundException with android sdk

Using com.salesforce.marketingcloud:marketingcloudsdk:7.3.1 sdk results in next crash Caused by java.lang.ClassNotFoundException com.google.firebase.iid.FirebaseInstanceId com.salesforce....
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57 views

Marketing Cloud Cordova SDK notification only showing silently

We are using the Marketing Cloud SDK Cordova Plugin in our app. Registering the contactKey works fine but when we send the push notification, although device is receiving it, we don't get a Pop up ...
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0 answers
41 views

Disable badge count on Android

I'm using 7.2.0 version of marketing cloud sdk plugin. Is there a way to disable the badge count on Android?
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1 answer
35 views

Is it safe to remove MCInitContentProvider in our AndroidManifest?

Just a question. Is it possible to remove the MCInitContentProvider in our AndroidManifest? Not have it registered when compiling the apk. It seems like the point of this content provider is to expose ...
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0 answers
65 views

Mobile Push message is not being Received

We have recently implemented Mobile Push SDK for our Android App and we were able to see that the attributes are getting injected successfully on Contact Builder. However, on performing a Mobile Push ...
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1 answer
39 views

Looking for ways to implement the migrateBU gist given by salesforce for MobilePushSDK

Questions I have about implementation When I import this method 'context' is not found and Im not sure I am setting it up properly. Will I be able to switch BU and register a contact for 2 BUs ...
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1 answer
62 views

Not Opted in Status updates Android vs iOS

We have implemented MobilePush in Android and iOS. Upon app install and acceptance (on iOS) of notification consent the SFMC contact is set as "Opted in" On iOS when a user toggles off push ...
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1 vote
1 answer
153 views

Crash using mkt cloud version 7.3.1 - Android - RejectedExecutionException

We recently updated our application to use version 7.3.1 of the SDK marketing cloud for Android, we were using 6.4.0 because we still supported API 19 in previous versions of the application. We saw ...
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1 vote
1 answer
294 views

SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as "Read"

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
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1 answer
395 views

Android Mobile Push via MarketingCloudSDK not received

I'm working on integrating MarketingCloudSDK on Android. It looks like everything is connecting properly and I see the devices registered. When sending push notifications, it said the message was ...
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1 answer
82 views

Is it possible to change the text font in Marketing Cloud?

Is it possible to move the Media image from bottom-right to the left of the Push notification. and is it possible to change the text font in Marketing Cloud?
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1 vote
1 answer
79 views

MarketingCloud SDK - Xamarin Android

I am aware that Xamarin SDKs are not currently on the roadmap for the MarketingCloud SDK as per this question and others: Xamarin support for MobilePush SDK Has anybody out there got any experience ...
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1 vote
1 answer
30 views

RegistrationManager: 405: Method Not Allowed after initialization

After I initialized the SDK in my applications onCreate I am getting the following logs and can't receive any push messages sent. D/JobIntentService: Completing work: com.salesforce.marketingcloud.c$f$...
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2 votes
1 answer
109 views

MCFirebaseMessagingService absent from PushMessageManager.messagingService for Xamarin Binding, but not for test app with same native code

I am currently making a Xamarin Binding (only Android for now) for MarketingCloudSDK 7.3.0 which is basically a wrapper in C#. So in java, I use the MarketingCloudSDK with the functions I need and I ...
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1 vote
1 answer
49 views

Changing the MarketingCloudConfig later in the apps lifecycle

so our problem is that we don't have the required information for initializing the SDK in the Application's onCreate since we let the user change the country and other information at a later point. So ...
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1 vote
1 answer
111 views

Marketing Cloud - Changing the Status of a Mobile Push Android App

We have an android app with a status of expired because we unintentionally uploaded an Apple APNS cert to the app, and now that has expired. Is there a way to change the status to active without ...
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3 votes
1 answer
164 views

Extracting In-App Message Analytics data in journey builder for individual contacts

We would like to track for individual contacts the following data: Was the message displayed or not? What buttons were clicked within the message. We can see this info when clicking on a in-app ...
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1 vote
1 answer
163 views

Displaying in-app mobile push messages while app is in active use

Hi everyone I would like to know if there's a way to send mobile push in-app messages that will appear instantly in the app screen without the need for the user to close the app and reopen it again. ...
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1 vote
1 answer
249 views

Can we manually track that a notification was opened?

I'm using Salesforce mobile push alongside with Firebase Messaging. Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the ...
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1 vote
1 answer
188 views

Xamarin support for MobilePush SDK

I want to re-ask this question that is 3 years old. In the year 2020, does SalesForce provide Xamarin library for MobilePush SDK, or still only platform-specific libraries for iOS and Android? We ...
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1 vote
1 answer
567 views

Tapping on the notification does not launch the App if the App is killed/closed forcefully after getting the notification

MobilePush (Android) SDK (v.7.1.0) We are using Full Control Customization Notification handling by following the document noted here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-...
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1 answer
123 views

Sometimes the contact key is not updated

I'm using Marketing Cloud to send push notification to our Android users. I also need that the contact key is valorized as userId when the user performs the login. So in the same transaction, I update ...
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0 votes
1 answer
331 views

Marketing Cloud SDK android Learningapp not working

First,i want to perform mobile push in marketing cloud. so i found this Learningapp and i follow through the procedures. https://github.com/salesforce-marketingcloud/MarketingCloudSDK-Android Heres ...
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0 votes
1 answer
139 views

Marketing Cloud Cordova Plugin - Inapp notification

We are using Marketing Cloud Cordova Plugin for sending push messages from Marketing Cloud. When we send the push message, it appears in the notification bar of the phone. I want to check if we can ...
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0 votes
1 answer
138 views

MobilePush Push Notification and InBox relationships

We want to use InBox feature only on iOS and Android applications (without push notifications). Based on the LearningApp sample there is no option to disable push notifications during initialization ...
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-3 votes
1 answer
651 views

Disable PUSH notification (opt-out) from SDK

We want to create a setting inside our app that let our clients enable/disable PUSH notifications permission sent by MC (commercial PUSH). We need this because we also send transactional PUSH ...
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0 votes
0 answers
644 views

Opens in mobile push are not reflected in marketing cloud

Recently we have created and integrated an android app into the Mobile push of Mobile Studio. We have implemented the Marketing Cloud Mobile Push Android SDK in the app. Additionally, to implement ...
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0 votes
0 answers
267 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
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1 vote
1 answer
58 views

Setting Data Privacy modes from Android MarketingCloud SDK

I need to be able to set one of 3 data protection modes from an Android client that uses the MarketingCloud SDK. I understand based on this that there is no way to do this via the SDK directly, and ...
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2 votes
2 answers
479 views

How to know if a push notification has been read or at least delivered in Marketing Cloud?

I added a push notification in my JB and my requirement is to send an SMS after some hours if the subscriber did not open or see the push notification. Is there a way to get this information any how? ...
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4 votes
3 answers
577 views

Salesforce update 6.x.x(Updating to FCM) :Failed to retrieve InstanceId from Firebase message,systemToken always null

I am in the process of updating to the latest Salesforce SDK 6.3.5(Also the same with 6.4.0,latest version) from our old sdk which used GCM. I have gone through the steps as mentioned below: https://...
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1 vote
1 answer
404 views

MarketingCloud MobilePush SDK 6.3.5 dependency cannot be resolved

Our Android project is currently using the 6.3.4 SDK. However when trying to update to the latest version 6.3.5 we get an error: Could not find com.salesforce.marketingcloud:marketingcloudsdk:6.3.5. ...
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1 vote
1 answer
279 views

Application Not Responding while reading Inbox Messages on Android App Start

I'm using Marketing Cloud SDK (Mobile Push) v6.1.0 But I'm receiving a lot of ANRs as observed on Google Play Store performance reports. ANR is observed while we are reading InboxMessages using ...
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0 votes
1 answer
98 views

Salesforce Marketing Cloud - MobilePush - Cordova Plugin Android integration Issue

I am trying to integrate Salesforce Marketing Cloud SDK with Android using Cordova Plugin. But I am getting gradle build issues. Below is the Error: ERROR: Unable to resolve dependency for ':app@...
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