Questions tagged [mobilepush-android]

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Android push group summary [duplicate]

Android automatically group notifications if there is more than 4 according to documentation (more that 1 in my Google Pixel 6). The problem is that I want to achieve custom click/grouping logic but......
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React Native Notification not receiving when app is in the background

Notifications are working fine with iOS. But in Android, background notifications are not received. Since it is a data-only notification I am using some third-party plugins to show it as local ...
katik S's user avatar
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36 views

MarketingCloud SDK - Xamarin Android- Couldn't access subtitle field

I'm currently working with the Salesforce Marketing Cloud SDK in my Xamarin project. In the SDK response, I notice that the subtitle field is missing, even though I've set it in the SFMC dashboard.
Georgin Jose's user avatar
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72 views

Salesforce push notifications not triggering in-app event listeners on Android

We are sending our push notifications from Salesforce Marketing Cloud Mobile Push and they are being delivered to both Android and iOS. We are also listening in on those push notifications inside our ...
Jrmin's user avatar
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1 answer
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How to set receiving mobile push notification in system notification in Android

I'm integrating Salesforce mobile push in react-native application using the official library https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk I used firebase cloud ...
Thidasa Pankaja's user avatar
1 vote
1 answer
113 views

Does anyone knows how to use Mobile App Events?

We have integrated the Mobile Push SDK into our mobile application, and we can confirm that the mobile events are being sent correctly. We have thoroughly reviewed our implementation and confirmed ...
user116351's user avatar
1 vote
1 answer
88 views

Push notifications stops working after a while

I am implementing the SFMC Push notifications on our app and we successfully implemented it (multiple sdk, contact key registration and stuff works okay) but we noticed that after a while (hours or 1, ...
Vinícius's user avatar
1 vote
1 answer
42 views

Android SDK: APP_FOREGROUNDED and APP_BACKGROUNDED behaviors is never triggered

So, I have implemented SFMCSDK inside Application onCreate() the way it is written in a documentation, also aligned code with sample projects and another project where functionality works as expected. ...
Aleksey Chernyshev's user avatar
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115 views

Accessing Custom Keys on a SFMC push notification in React Native Android

I have finally managed to fix the implementation of push notifications using the SFMC SDK. The problem I am now having is that our implementation uses custom fields to send deeplink information to the ...
Dan Woodward's user avatar
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1 answer
76 views

Android - SalesForce marketing cloud SDK proguard/dexguard issue

I'm having a problem receiving callbacks from push notifications: when i'm in the production environment and with dexguard enabled. Fatal Exception: java.lang.NoSuchMethodError: No direct method <...
Thiago Filadelfo's user avatar
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1 answer
153 views

Opens not registered for Android push notifications

We have implemented Android and iOS SDK's in Marketing Cloud, but for some reason, opens for Android devices are not registered. After multiple support cases, we are still in the same scenario, we ...
Luminita Radu's user avatar
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1 answer
92 views

Remote message is received but not able to display push notification to user

On verifying salesforce SDK logs, we understood that when we set an anonymous subscriber key to the salesforce SDK profile ID, we received push notifications with the valid SDK log status response ...
Deepika Ch's user avatar
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1 answer
92 views

How to configure right contact key for MobilePush - Marketing cloud

I am facing issue in getting the right Contact Key in Marketing cloud for mobile push So here is the scenario - Recently we noticed that MC was populating with the correct SF contact key for some push ...
Umang Dwivedi's user avatar
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136 views

Open Rate for App Push Notification is showing as 0% for iOS and Android

Currently, we are facing the challenge that the open/open rate is coming as 0 in Salesforce. We have also set SFMCSdk.mp.setNotificationRequest(response.notification.request) But we had not enabled ....
Ankit Thakur's user avatar
1 vote
0 answers
82 views

MobilePush Android SDK(8.0.8) causing higher application wakeups and device battery consumption

We upgraded to SFMCSdk Android (8.0.8) from the previous version and since it was released, we have received alerts on Google Console of excessive wakeups on our application, which implies excessive ...
Vanesa Agulló's user avatar
-1 votes
1 answer
237 views

Mobile PUSH SFMC - Images not coming on Android 13

Do we need to set up Rich media for Android too? Images are not coming for android 13 and Beyond
Ex- SFMC's user avatar
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375 views

MobilePush Android SDK(8.0.8) not receiving Push Messages

I have integrated Mobile Push SDK (8.0.8) in my Android App. It is not able to receive push messages sent from Marketing Cloud Mobile Push. I am initializing the SDK in the onCreate of my Applicatinon ...
Kartik Saraf's user avatar
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112 views

Manually track open push open rates

we are building a flutter app and integratin the SFMC plugins with our own plugin. We try to keep as much coding as possible in flutter/dart and we are also using firebase messaging. We have setup ...
Roundtrip's user avatar
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226 views

How to use Firebase Device token (Android) as recipient Ids in salesforce custom notification Flow

I am trying to add android device token(Firbase)in the recipient ids of custom notification flow but its showing as an invalid parameter. But its working when I tried using a Test Push notification in ...
Sushmitha Rao B's user avatar
1 vote
0 answers
252 views

How can I send analytic event about "push open" in Android SDK

I want to share a problem that I have been looking for a solution for a long time.I have checked all the steps in this document Integrate the SDK 10 times. There is no page on the internet that I ...
Rıdvan Özcan's user avatar
1 vote
1 answer
88 views

Documentation for Android Interactive Notification Icon

We could find documentation for iOS Interactive Notification in this link https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/push-notifications/interactive-notifications.html. But there ...
rkaartikeyan's user avatar
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181 views

How to get Notification data in App.tsx with npm libraries like notifee, wix react native push notification, etc.,?

I am trying to get the notification message in my react native App.tsx for Android. I have below Configuration in MarketingCloudSdk.init(). I have found one thing in logcat When I click the ...
rkaartikeyan's user avatar
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2 answers
509 views

How to set accent color for Push icon in Android with react-native-marketingcloudsdk

I am using react-native-marketingcloudsdk library in my React native project, For android to set the default_notification_color I have tried both AndroidManifest.xml & firebase.json ways, but ...
rkaartikeyan's user avatar
0 votes
1 answer
383 views

Android - Firebase Cloud Messaging API (V1)

Created new firebase project for my app and I'm considering using a new FCM V1 API, but in SalesForce MobilePush setup it requires Server Key to start sending push notifications. Question is where i ...
sfuser's user avatar
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2 answers
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How to call Mobile App Event from the App?

We have a Android App (Kotlin) and we declared Mobile App Events in Journey Builder. We created a Journey with an entry source configured to respond to one of our Events and are struggling to trigger ...
François Perret's user avatar
1 vote
1 answer
1k views

Can't receive notification when the app is terminated on Android

I'm facing an issue I'm trying to integrate the Salesforce SDK into flutter and create a flutter plugin, so far everything is ok, only on android when the app is closed, I don't receive any ...
Ashkan Oliaie's user avatar
1 vote
0 answers
62 views

Best practice to store credentials for Marketing Cloud Mobile SDK

What would be the best practice to store the credentials such as appId and access token for Marketing Cloud Mobile SDK? If we hard code it directly inside the app, do you think there is a security ...
shinyB's user avatar
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1 vote
0 answers
372 views

Debug push error using SFMC SDK

I'm testing to send push notification from SFMC to mobile app using the app configured in MobilePush with FCM server key and APNS p8 Auth Key set. I sent a test push notification using Mobile Push: ...
Ron Ip's user avatar
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1 vote
1 answer
354 views

How to track app version of device for MobilePush

For MobilePush is there a way (e.g. a standard field that I could discriminate) to see the version of the app the user logs in with? The reason is to be able to know on the marketing platform whether ...
Nap's user avatar
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2 votes
0 answers
73 views

Mobile App Event not triggering Journey

We have enabled mobile app events in our salesforce instance. We have followed all the required procedures to setup the events, creating and uploading a csv file, etc as shown below. Then we created a ...
Victor Benetatos's user avatar
1 vote
1 answer
247 views

Is it possible to track In-app messages on MobilePush SDK?

My team is implementing MobilePush, and we are facing some difficulties regarding analytics. We checked the official SFMC MobilePush documents (both Android and iOS) , Android Javadocs, and iOS ...
Hannah Kim's user avatar
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1 answer
186 views

Calling setIdentity in SFMCSdkReadyListener crashes with UninitializedPropertyAccessException

I can share more information if needed. At the moment, I don't know what I need to share. The Library version is 8.0.4 Fatal Exception: kotlin.UninitializedPropertyAccessException: lateinit property ...
Sinan Kozak's user avatar
3 votes
1 answer
415 views

Fatal Exception in Marketing Cloud SDK (Android) - RejectedExecutionException

We are using Salesforce SDK 8.0.4. In the recent release, we have RejectedExecutionException. I am not sure if it is related but we started reconfiguring Salesforce when the user changes their ...
Sinan Kozak's user avatar
0 votes
1 answer
88 views

Send push message to Android without sound

just wondering am i able to send push notification to android device without notification sound? Like silent push or just without sound it doesn't matter. I don't see any documentation writing about ...
sfuser's user avatar
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1 vote
1 answer
891 views

Second push notification message does not open

I encountered a problem where the app is closed completely, and I start the first notification it opens where it needs to open, but when I tap the second notification, nothing happens. Notification ...
sfuser's user avatar
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1 answer
586 views

On Android in-app messages are not shown when the App is already in foreground

We noticed that if we send a message while the app is running, the SDK does not try to handle it until the app is put in background and back to foreground. Our question is if there is a way to let the ...
Alessandro Scudieri's user avatar
0 votes
1 answer
562 views

Marketing Cloud SDK 8.0.3 crash

I'm using com.salesforce.marketingcloud:marketingcloudsdk:8.0.3 and I have the following crash in some devices: java.lang.IllegalStateException: at com.salesforce.marketingcloud.MarketingCloudSdk....
Rubén's user avatar
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1 vote
1 answer
489 views

MobilePush SDK 8.0.1 crash

Using com.salesforce.marketingcloud:marketingcloudsdk:8.0.1 leads to crash on users devices with Fatal Exception: java.lang.NullPointerException salesforceKeyGenerator.getEncryptionKey(...
Sergii's user avatar
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0 votes
1 answer
32 views

Minimum version of Android on devices for Mobile Push

What is the minimum version of Android on users' devices that MobilePush supports? I'm using SFMC Sdk for integration into my app.
Guilherme A.'s user avatar
1 vote
2 answers
98 views

Using MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application

I'm trying to use MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application. Mendix is a lowcode platform that uses ReactNative as framework. Therefore, I'm using the react-native-...
Vinicius Ambrosio's user avatar
0 votes
1 answer
101 views

How to get the message field in android

I am new to SFMC, and currently learning. I am trying to show push notification messages in app. So far I am able to map most fields received as NotificationMessage but I couldn't find the message ...
Ahmed S. Durrani's user avatar
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0 answers
132 views

Marketing Cloud Cordova SDK notification only showing silently

We are using the Marketing Cloud SDK Cordova Plugin in our app. Registering the contactKey works fine but when we send the push notification, although device is receiving it, we don't get a Pop up ...
Emma's user avatar
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0 answers
90 views

Disable badge count on Android

I'm using 7.2.0 version of marketing cloud sdk plugin. Is there a way to disable the badge count on Android?
mike's user avatar
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0 votes
1 answer
66 views

Is it safe to remove MCInitContentProvider in our AndroidManifest?

Just a question. Is it possible to remove the MCInitContentProvider in our AndroidManifest? Not have it registered when compiling the apk. It seems like the point of this content provider is to expose ...
watts_up's user avatar
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0 answers
170 views

Mobile Push message is not being Received

We have recently implemented Mobile Push SDK for our Android App and we were able to see that the attributes are getting injected successfully on Contact Builder. However, on performing a Mobile Push ...
Lijo Johns's user avatar
0 votes
1 answer
47 views

Looking for ways to implement the migrateBU gist given by salesforce for MobilePushSDK

Questions I have about implementation When I import this method 'context' is not found and Im not sure I am setting it up properly. Will I be able to switch BU and register a contact for 2 BUs ...
lom2021's user avatar
0 votes
1 answer
287 views

Not Opted in Status updates Android vs iOS

We have implemented MobilePush in Android and iOS. Upon app install and acceptance (on iOS) of notification consent the SFMC contact is set as "Opted in" On iOS when a user toggles off push ...
user93293's user avatar
1 vote
1 answer
186 views

Crash using mkt cloud version 7.3.1 - Android - RejectedExecutionException

We recently updated our application to use version 7.3.1 of the SDK marketing cloud for Android, we were using 6.4.0 because we still supported API 19 in previous versions of the application. We saw ...
Guilherme's user avatar
1 vote
1 answer
670 views

SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as "Read"

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
KV_'s user avatar
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0 votes
1 answer
884 views

Android Mobile Push via MarketingCloudSDK not received

I'm working on integrating MarketingCloudSDK on Android. It looks like everything is connecting properly and I see the devices registered. When sending push notifications, it said the message was ...
ordinaryman09's user avatar