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Questions tagged [mobilepush-android]

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New Authentication Pattern for Android Applications and SFMCSdk Android version

During latest spring release SF announced some changes regarding Sending Services related to Android Sending. So basically we need upload Firebase Config File (Service Account JSON) for each Android ...
sfPerson's user avatar
0 votes
0 answers
64 views

Push notifications not recieving in android in hybrid app

We are developing an hybrid app in ionic and we want to implement push notifications feature using this plugin(https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin).We have followed all the ...
Reyes29's user avatar
0 votes
0 answers
50 views

SFMC Mobile Push - some Android devices are getting registered as Not opted in with Missing or Invalid Device Token error

We are experiencing an intermittent issue where some of our Android users are getting registered as Not Opted in with Missing or Invalid Device token error. Just to give a reference around 758 records ...
parleggirl's user avatar
0 votes
0 answers
44 views

React Native Marketing Cloud Sdk Status showing Not opted in

I am trying to implement marketing cloud SDK (8.0.0) in react native 0.68. SDK initialized successfully. but the status shows as Not Opted in. I don't know how to resolve this. Notification not ...
katik S's user avatar
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2 votes
1 answer
190 views

SfmcSDK Error: Fatal Exception: java.lang.IllegalArgumentException: Receiver not registered

I've been testing push notifications on Android and got the following log on crashlytics and logcat. Important to note that I've received the notification successfully and had no problems opening the ...
Eloisa 's user avatar
0 votes
0 answers
114 views

SFMC push notification not opening application

I'm working on an application build in flutter framework. I'm using sfmc_plugin (https://pub.dev/packages/sfmc_plugin) for mobile push. Everything is working fine for iOS build but for Android build ...
Neville Santamaria's user avatar
0 votes
1 answer
113 views

InApp message appears unexpectedly when opening the app

So, we have implemented delayed displaying of InApp messages. It is done pretty much the way it is shown in documentation, inside Application class onCreate(): private suspend fun initSalesforce() { ...
Aleksey Chernyshev's user avatar
2 votes
0 answers
301 views

Firebase Cloud Messaging API (Legacy) scheduled to be decommissioned in June, 2024 [closed]

I use SFMC Android SDK for the apps in my company and we have received a notification from Firebase stating that the Legacy HTTP protocol will be decommissioned soon. When looking through the ...
Gabriel Araújo's user avatar
0 votes
0 answers
20 views

Android push group summary [duplicate]

Android automatically group notifications if there is more than 4 according to documentation (more that 1 in my Google Pixel 6). The problem is that I want to achieve custom click/grouping logic but......
sfuser's user avatar
  • 25
0 votes
0 answers
91 views

React Native Notification not receiving when app is in the background

Notifications are working fine with iOS. But in Android, background notifications are not received. Since it is a data-only notification I am using some third-party plugins to show it as local ...
katik S's user avatar
  • 11
0 votes
0 answers
38 views

MarketingCloud SDK - Xamarin Android- Couldn't access subtitle field

I'm currently working with the Salesforce Marketing Cloud SDK in my Xamarin project. In the SDK response, I notice that the subtitle field is missing, even though I've set it in the SFMC dashboard.
Georgin Jose's user avatar
0 votes
0 answers
155 views

Salesforce push notifications not triggering in-app event listeners on Android

We are sending our push notifications from Salesforce Marketing Cloud Mobile Push and they are being delivered to both Android and iOS. We are also listening in on those push notifications inside our ...
Jrmin's user avatar
  • 1
0 votes
1 answer
270 views

How to set receiving mobile push notification in system notification in Android

I'm integrating Salesforce mobile push in react-native application using the official library https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk I used firebase cloud ...
Thidasa Pankaja's user avatar
1 vote
1 answer
293 views

Does anyone knows how to use Mobile App Events?

We have integrated the Mobile Push SDK into our mobile application, and we can confirm that the mobile events are being sent correctly. We have thoroughly reviewed our implementation and confirmed ...
user116351's user avatar
1 vote
1 answer
217 views

Push notifications stops working after a while

I am implementing the SFMC Push notifications on our app and we successfully implemented it (multiple sdk, contact key registration and stuff works okay) but we noticed that after a while (hours or 1, ...
Vinícius's user avatar
1 vote
1 answer
90 views

Android SDK: APP_FOREGROUNDED and APP_BACKGROUNDED behaviors is never triggered

So, I have implemented SFMCSDK inside Application onCreate() the way it is written in a documentation, also aligned code with sample projects and another project where functionality works as expected. ...
Aleksey Chernyshev's user avatar
0 votes
0 answers
229 views

Accessing Custom Keys on a SFMC push notification in React Native Android

I have finally managed to fix the implementation of push notifications using the SFMC SDK. The problem I am now having is that our implementation uses custom fields to send deeplink information to the ...
Dan Woodward's user avatar
0 votes
1 answer
137 views

Android - SalesForce marketing cloud SDK proguard/dexguard issue

I'm having a problem receiving callbacks from push notifications: when i'm in the production environment and with dexguard enabled. Fatal Exception: java.lang.NoSuchMethodError: No direct method <...
Thiago Filadelfo's user avatar
0 votes
1 answer
260 views

Opens not registered for Android push notifications

We have implemented Android and iOS SDK's in Marketing Cloud, but for some reason, opens for Android devices are not registered. After multiple support cases, we are still in the same scenario, we ...
Luminita Radu's user avatar
0 votes
1 answer
160 views

Remote message is received but not able to display push notification to user

On verifying salesforce SDK logs, we understood that when we set an anonymous subscriber key to the salesforce SDK profile ID, we received push notifications with the valid SDK log status response ...
Deepika Ch's user avatar
2 votes
1 answer
240 views

How to configure right contact key for MobilePush - Marketing cloud

I am facing issue in getting the right Contact Key in Marketing cloud for mobile push So here is the scenario - Recently we noticed that MC was populating with the correct SF contact key for some push ...
Umang Dwivedi's user avatar
0 votes
0 answers
216 views

Open Rate for App Push Notification is showing as 0% for iOS and Android

Currently, we are facing the challenge that the open/open rate is coming as 0 in Salesforce. We have also set SFMCSdk.mp.setNotificationRequest(response.notification.request) But we had not enabled ....
Ankit Thakur's user avatar
1 vote
0 answers
143 views

MobilePush Android SDK(8.0.8) causing higher application wakeups and device battery consumption

We upgraded to SFMCSdk Android (8.0.8) from the previous version and since it was released, we have received alerts on Google Console of excessive wakeups on our application, which implies excessive ...
Vanesa Agulló's user avatar
-1 votes
1 answer
352 views

Mobile PUSH SFMC - Images not coming on Android 13

Do we need to set up Rich media for Android too? Images are not coming for android 13 and Beyond
Ex- SFMC's user avatar
0 votes
0 answers
563 views

MobilePush Android SDK(8.0.8) not receiving Push Messages

I have integrated Mobile Push SDK (8.0.8) in my Android App. It is not able to receive push messages sent from Marketing Cloud Mobile Push. I am initializing the SDK in the onCreate of my Applicatinon ...
Kartik Saraf's user avatar
0 votes
0 answers
181 views

Manually track open push open rates

we are building a flutter app and integratin the SFMC plugins with our own plugin. We try to keep as much coding as possible in flutter/dart and we are also using firebase messaging. We have setup ...
Roundtrip's user avatar
2 votes
0 answers
346 views

How can I send analytic event about "push open" in Android SDK

I want to share a problem that I have been looking for a solution for a long time.I have checked all the steps in this document Integrate the SDK 10 times. There is no page on the internet that I ...
Rıdvan Özcan's user avatar
1 vote
1 answer
106 views

Documentation for Android Interactive Notification Icon

We could find documentation for iOS Interactive Notification in this link https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/push-notifications/interactive-notifications.html. But there ...
rkaartikeyan's user avatar
0 votes
2 answers
618 views

How to set accent color for Push icon in Android with react-native-marketingcloudsdk

I am using react-native-marketingcloudsdk library in my React native project, For android to set the default_notification_color I have tried both AndroidManifest.xml & firebase.json ways, but ...
rkaartikeyan's user avatar
0 votes
1 answer
567 views

Android - Firebase Cloud Messaging API (V1)

Created new firebase project for my app and I'm considering using a new FCM V1 API, but in SalesForce MobilePush setup it requires Server Key to start sending push notifications. Question is where i ...
sfuser's user avatar
  • 25
2 votes
2 answers
717 views

How to call Mobile App Event from the App?

We have a Android App (Kotlin) and we declared Mobile App Events in Journey Builder. We created a Journey with an entry source configured to respond to one of our Events and are struggling to trigger ...
François Perret's user avatar
1 vote
0 answers
66 views

Best practice to store credentials for Marketing Cloud Mobile SDK

What would be the best practice to store the credentials such as appId and access token for Marketing Cloud Mobile SDK? If we hard code it directly inside the app, do you think there is a security ...
shinyB's user avatar
  • 111
1 vote
0 answers
492 views

Debug push error using SFMC SDK

I'm testing to send push notification from SFMC to mobile app using the app configured in MobilePush with FCM server key and APNS p8 Auth Key set. I sent a test push notification using Mobile Push: ...
Ron Ip's user avatar
  • 11
1 vote
1 answer
428 views

How to track app version of device for MobilePush

For MobilePush is there a way (e.g. a standard field that I could discriminate) to see the version of the app the user logs in with? The reason is to be able to know on the marketing platform whether ...
Nap's user avatar
  • 71
2 votes
0 answers
88 views

Mobile App Event not triggering Journey

We have enabled mobile app events in our salesforce instance. We have followed all the required procedures to setup the events, creating and uploading a csv file, etc as shown below. Then we created a ...
Victor Benetatos's user avatar
1 vote
1 answer
340 views

Is it possible to track In-app messages on MobilePush SDK?

My team is implementing MobilePush, and we are facing some difficulties regarding analytics. We checked the official SFMC MobilePush documents (both Android and iOS) , Android Javadocs, and iOS ...
Hannah Kim's user avatar
0 votes
1 answer
196 views

Calling setIdentity in SFMCSdkReadyListener crashes with UninitializedPropertyAccessException

I can share more information if needed. At the moment, I don't know what I need to share. The Library version is 8.0.4 Fatal Exception: kotlin.UninitializedPropertyAccessException: lateinit property ...
Sinan Kozak's user avatar
3 votes
1 answer
430 views

Fatal Exception in Marketing Cloud SDK (Android) - RejectedExecutionException

We are using Salesforce SDK 8.0.4. In the recent release, we have RejectedExecutionException. I am not sure if it is related but we started reconfiguring Salesforce when the user changes their ...
Sinan Kozak's user avatar
0 votes
1 answer
113 views

Send push message to Android without sound

just wondering am i able to send push notification to android device without notification sound? Like silent push or just without sound it doesn't matter. I don't see any documentation writing about ...
sfuser's user avatar
  • 25
1 vote
1 answer
965 views

Second push notification message does not open

I encountered a problem where the app is closed completely, and I start the first notification it opens where it needs to open, but when I tap the second notification, nothing happens. Notification ...
sfuser's user avatar
  • 25
0 votes
1 answer
653 views

On Android in-app messages are not shown when the App is already in foreground

We noticed that if we send a message while the app is running, the SDK does not try to handle it until the app is put in background and back to foreground. Our question is if there is a way to let the ...
Alessandro Scudieri's user avatar
0 votes
1 answer
643 views

Marketing Cloud SDK 8.0.3 crash

I'm using com.salesforce.marketingcloud:marketingcloudsdk:8.0.3 and I have the following crash in some devices: java.lang.IllegalStateException: at com.salesforce.marketingcloud.MarketingCloudSdk....
Rubén's user avatar
  • 47
1 vote
1 answer
514 views

MobilePush SDK 8.0.1 crash

Using com.salesforce.marketingcloud:marketingcloudsdk:8.0.1 leads to crash on users devices with Fatal Exception: java.lang.NullPointerException salesforceKeyGenerator.getEncryptionKey(...
Sergii's user avatar
  • 11
0 votes
1 answer
32 views

Minimum version of Android on devices for Mobile Push

What is the minimum version of Android on users' devices that MobilePush supports? I'm using SFMC Sdk for integration into my app.
Guilherme A.'s user avatar
1 vote
2 answers
109 views

Using MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application

I'm trying to use MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application. Mendix is a lowcode platform that uses ReactNative as framework. Therefore, I'm using the react-native-...
Vinicius Ambrosio's user avatar
0 votes
1 answer
102 views

How to get the message field in android

I am new to SFMC, and currently learning. I am trying to show push notification messages in app. So far I am able to map most fields received as NotificationMessage but I couldn't find the message ...
Ahmed S. Durrani's user avatar
0 votes
0 answers
161 views

Marketing Cloud Cordova SDK notification only showing silently

We are using the Marketing Cloud SDK Cordova Plugin in our app. Registering the contactKey works fine but when we send the push notification, although device is receiving it, we don't get a Pop up ...
Emma's user avatar
  • 41
0 votes
0 answers
99 views

Disable badge count on Android

I'm using 7.2.0 version of marketing cloud sdk plugin. Is there a way to disable the badge count on Android?
mike's user avatar
  • 1
0 votes
1 answer
72 views

Is it safe to remove MCInitContentProvider in our AndroidManifest?

Just a question. Is it possible to remove the MCInitContentProvider in our AndroidManifest? Not have it registered when compiling the apk. It seems like the point of this content provider is to expose ...
watts_up's user avatar
0 votes
0 answers
190 views

Mobile Push message is not being Received

We have recently implemented Mobile Push SDK for our Android App and we were able to see that the attributes are getting injected successfully on Contact Builder. However, on performing a Mobile Push ...
Lijo Johns's user avatar