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We have enabled mobile app events in our salesforce instance. We have followed all the required procedures to setup the events, creating and uploading a csv file, etc as shown below. Then we created a journey that is triggered by the event mentioned above.

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In order to trigger the journey we send an event via the iOS or Android mobile applications we have, that communicate with our salesforce instance.

enter image description here

However, the journey is not triggered at all. Any ideas?

Edit: Added an error found in salesforce after talking with support

    2022-01-13 20:06:26.930, ErrorID="10683498000", ErrorCodeID="21179", ClientID="510002421", UserID="710243775", EnterpriseID="510002421", ErrorDate="2022-01-13 14:06:26.93", DeveloperDesc="Unable to process event. {
"applicationId": "c4e39c0b-d3a3-4243-afe3-b8f8ce15e757",
"deviceId": "ad27027c-ee42-4655-9fff-41bb4a499d34",
"eventDateUTC": "2022-01-13T20:06:16.8Z",
"name": "Viewed Screen",
"attributes": {
"Screen Name": "TES2T"
},
"metaData": {
"deviceID": "ad27027c-ee42-4655-9fff-41bb4a499d34",
"etAppId": "c4e39c0b-d3a3-4243-afe3-b8f8ce15e757",
"hwid": "Google Pixel 4",
"platform": "Android",
"platform_Version": "12",
"sdk_Version": "8.0.1",
"app_Version": "1.1 : 2",
"locale": "en_US",
"dST": false,
"timeZone": 7200,
"location_Enabled": false,
"backgroundRefreshEnabled": true,
"push_Enabled": true,
"identity": {
"platform": "Android",
"registrationId": "ad27027c-ee42-4655-9fff-41bb4a499d34",
"PUSH": {
"profileId": "viccc",
"applicationId": "c4e39c0b-d3a3-4243-afe3-b8f8ce15e757",
"attributes": {}
}
}
}
}", ExceptionDetail="ExactTarget.Core.BaseETException: Unable to process event. {
"applicationId": "c4e39c0b-d3a3-4243-afe3-b8f8ce15e757",
"deviceId": "ad27027c-ee42-4655-9fff-41bb4a499d34",
"eventDateUTC": "2022-01-13T20:06:16.8Z",
"name": "Viewed Screen",
"attributes": {
"Screen Name": "TES2T"
},
"metaData": {
"deviceID": "ad27027c-ee42-4655-9fff-41bb4a499d34",
"etAppId": "c4e39c0b-d3a3-4243-afe3-b8f8ce15e757",
"hwid": "Google Pixel 4",
"platform": "Android",
"platform_Version": "12",
"sdk_Version": "8.0.1",
"app_Version": "1.1 : 2",
"locale": "en_US",
"dST": false,
"timeZone": 7200,
"location_Enabled": false,
"backgroundRefreshEnabled": true,
"push_Enabled": true,
"identity": {
"platform": "Android",
"registrationId": "ad27027c-ee42-4655-9fff-41bb4a499d34",
"PUSH": {
"profileId": "viccc",
"applicationId": "c4e39c0b-d3a3-4243-afe3-b8f8ce15e757",
"attributes": {}
}
}
}
}
---> Newtonsoft.Json.JsonReaderException: Error reading string. Unexpected token: StartObject. Line 23, position 18

.

Thanks in advance, V.

5
  • Please open a support case and have the support engineer at-mention me.
    – Bill Mote
    Mar 15 at 11:53
  • Hello @BillMote We have already opened a ticket and we propesed to open a stackechange ticket. I edited the post with the error message that a support agent found. Mar 15 at 12:36
  • Support should never be sending you here. :(
    – Bill Mote
    Mar 15 at 12:49
  • Please have them at-mention me on the support case.
    – Bill Mote
    Mar 15 at 12:57
  • Will do, thanks for the response! Mar 15 at 13:21

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