Questions tagged [mobilepush-ios]

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Updating to the latest SDK: 0.9.3

I have an issue while updating the SDK to the latest version on iOS So i did the update from 0.9.3 and spm branch for MarketingCloudSDK. My question is how can i access the old MarketingCloudSDK....
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1answer
173 views

Universal links not working when attached in a push notification with app killed

Hello and thank you in advance for your help. I'm experiencing a problem in ios when the app is closed (killed) and a notification with a deep link is received: the url of the deep link is not passed ...
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1answer
115 views

iOS Push Notification - sfmc_handle() not called when app was closed

If the app is already open or in the background, and a push notification is sent to the device then sfmc_handle(_ url: URL, type: String) is fired properly. Everything works as expected as the link ...
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1answer
83 views

Can the Contact Key for mobile push contacts be updated?

Currently we were using a unique number as Contact Key for Mobile Push contacts. (Not using email/phone number). In SFMC, when I go to Contact Builder > All Contacts I can see all the information ...
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1answer
114 views

Mobile Push SDK Learning App (iOS 14.x) crashing when a specific type of In-App Messages is delivered

This might be a lot and might be an edge case, but any info how to combat this error will be valuable for us. We have integrated the latest version of the iOS Learning App with Marketing Cloud and it ...
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1answer
38 views

Marketing Cloud SDK iOS - Inbox Messages not cleared/deleted when user logout

All messages received while authenticated remain on the Inbox after the user signs out and the unread messages icon is still displayed on the app icon when the user is signed out. Is there a way to ...
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2answers
125 views

How can I import salesforce marketing cloud in ios

https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk How can I import salesforce marketing cloud in ios After npm install and pod install, when I put the below code in ...
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31 views

Push Notifications sent to iOS always fail

I am integrating the MarketingCloudSDK v7.5.0 in a iOS app. I configured the SDK for receiving push notifications and I also configured the APNs key p8 in Salesforce page. When I send a push from ...
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48 views

Notifications push marketing cloud- failed-IOS

Good everyone, we are having problems with push notifications with IOS devices. The contact registration process is created correctly on the platform with the device id indicated and with the opted-in ...
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1answer
20 views

'IDFA' is used as a contact key for some contacts and 'unique keys' for other contacts

When I go to 'All Contacts'> 'Mobile Push' I noticed that some contacts have IDFA(advertiser ID) as Contact Keys. While other contacts have unique numbers as Contact Keys. Do you know why this is ...
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1answer
71 views

MarketingCloudSDK - iOS SDK XCFramework support

As Apple has officially noted that fat binaries are an incorrect distribution means for Universal framework support and have released XCFrameworks as a proper solution to this issue, they have also ...
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1answer
82 views

SFMC In-App Messaging badge count for iOS

We have integrated SFMC Inbox messaging in our iOS application. Whenever we trigger an alert + push inbox message from SFMC portal, badge count on the app icon is incremented by 1. We mark a message ...
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1answer
153 views

SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as "Read"

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
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1answer
192 views

Switching Business Unit iOS

I have a use case where I need to send a push notification to the same mobile app from two different business units. Can multiple business units be active at one time? Or can I switch to a different ...
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1answer
62 views

Is it possible to change the text font in Marketing Cloud?

Is it possible to move the Media image from bottom-right to the left of the Push notification. and is it possible to change the text font in Marketing Cloud?
2
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1answer
123 views

iOS Swift Package Manager Support [closed]

Is there any plan regarding support MarketingCloudSDK iOS through Swift Package Manager? Best Regards, Inácio.
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1answer
52 views

Unable to receive iOS Push Notification from MobilePush

Scenario: The iOS notifications in SFMC was setup in Jun-Jul when .p12 certificate was in use. During that period we were able to send out notifications. on 14-sep, .p8 was made mandatory for sending ...
1
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1answer
296 views

Mobile Push notification not working debug mode iOS

I've created two mobile push apps in MC, one for production and the other for development. For both of them i've uploaded the same .p8 file and configuration, except for the APNs Environment. The ...
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82 views

Why status is Not Opted In and .sfmc_pushEnabled() is true?

I have a problem with opt out, when I print the MarketingCloudSDK.sharedInstance().sfmc_pushEnabled() this returns true, but when I go in portal the same DeviceID is showing this informations: Status: ...
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1answer
38 views

iOS - Error when executing sfmc_setEventDelegate

I'm getting this error log in some situations which I haven't identified yet. <MarketingCloudSDK+Base.m:(409)> iOS file protection is enabled and data is not available even after 5 seconds of ...
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1answer
114 views

Extracting In-App Message Analytics data in journey builder for individual contacts

We would like to track for individual contacts the following data: Was the message displayed or not? What buttons were clicked within the message. We can see this info when clicking on a in-app ...
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0answers
53 views

MarketingCloudSDK iOS (v7.2.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v7.2.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. Probably had about 20 crashes since we upgraded to v7.X.X. Most of the effected ...
1
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1answer
118 views

Displaying in-app mobile push messages while app is in active use

Hi everyone I would like to know if there's a way to send mobile push in-app messages that will appear instantly in the app screen without the need for the user to close the app and reopen it again. ...
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0answers
314 views

Marketing Cloud MobilePush SDK IOS React Native not showing the Device ID in the Marketing Cloud All Contact

MobilePush SDK IOS React Native not showing the Device ID in the Marketing Cloud All Contacts Base on the links here: https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk We ...
1
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1answer
146 views

Xamarin support for MobilePush SDK

I want to re-ask this question that is 3 years old. In the year 2020, does SalesForce provide Xamarin library for MobilePush SDK, or still only platform-specific libraries for iOS and Android? We ...
2
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1answer
79 views

Do I need to upgrade my iOS MarketingCloudSDK due to HTTP/2?

I got in my iOS app the MarketingCloudSDK (v6.4.2). As I got this email from Salesforce: "If you do not update your application to use the .p8 Auth Key by July 25, 2020, then your iOS messages will ...
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1answer
78 views

iOS - Crash in SFMCNetworkRequest with sdk v6.4.2

Stacktrace for the issue related to SFMCNetworkRequest using sdk v6.4.2 Terminating app due to uncaught exception 'NSGenericException', reason: 'Task created in a session that has been invalidated' [...
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1answer
94 views

Marketing Cloud Cordova Plugin - Inapp notification

We are using Marketing Cloud Cordova Plugin for sending push messages from Marketing Cloud. When we send the push message, it appears in the notification bar of the phone. I want to check if we can ...
0
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1answer
63 views

InBox not working after re-install the app

InBox not working after re-install the app on the same device. So, in that case Contact will have 2 devices. Steps: List item Install app. Set Contact Key. Verify that InBox messages delivered. ...
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1answer
112 views

MobilePush Push Notification and InBox relationships

We want to use InBox feature only on iOS and Android applications (without push notifications). Based on the LearningApp sample there is no option to disable push notifications during initialization ...
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1answer
70 views

RichPush Notifications on IOS are blocking regular pushes

React Native. iOS only: I installed rich push notification extensions according to documentation here. I have 4 targets, so I created 4 extensions "rich", 4 separate Bundle Identifiers "xxx.rich" ...
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1answer
409 views

Disable PUSH notification (opt-out) from SDK

We want to create a setting inside our app that let our clients enable/disable PUSH notifications permission sent by MC (commercial PUSH). We need this because we also send transactional PUSH ...
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1answer
545 views

Problem in the integration of the SDK with an application

We need to solve a problem with the the intregration of the SDK with the Android application. This is a scenario: we're collaborating with a a development company in order to integrate Marketing ...
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0answers
193 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
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1answer
162 views

MarketingCloudSDK iOS (v6.4.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v6.4.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. On the order of a few hundred since this was released. All the effected users ...
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0answers
71 views

iOS mobile SDK 6.4.1 crashing (application protected data)

Our app is crashing after latest SDK update (v6.4.1). Push notification setup was updated using latest learning app example and docs related with application protected data. Related code: func ...
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1answer
134 views

iOS specific error during SDK setup

Some users has encountered this error: Domain: MarketingCloudSDKErrorDomain Code: 4 NSLocalizedDescription: <MarketingCloudSDK+Base.m:(438)> iOS file protection is enabled and data is not ...
1
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1answer
213 views

Mobile Push failed outbound message

I have a list of few contacts (registered OK after the application installation). I am able to deliver "Inbox" messages OK using a list or a Data Extension (with the same data) containing mentioned ...
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1answer
335 views

Cannot opt in iOS Devices for Push Notifications

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). The device is shown as "Not Opted In" and the "Opt Out Source" is marked ...
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0answers
282 views

How to retrieve Custom Keys or Custom Data (Push Notification Payload) from Push Notification response?

I am using Salesforce Marketing Cloud SDK and MCCordova Plugin. I tried accessing userInfo dictionary data as mentioned in below link, But I am not receiving any Push Notification payload data. https:...
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1answer
1k views

How to support iOS 13 with Xcode 10.2.1?

thanks for your new SDK update (v6.3.5)! Our app is unfortunately not yet supporting Xcode 11. When I attempt building with SFMC 6.3.5, I get this error ":-1: Undefined symbol: ...
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1answer
300 views

ERROR: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted

When configuring the marketing cloud SDK on iOS, I receive this error on initialization: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted. What are the ...
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2answers
1k views

Cannot redirect to a WEB URL from push notifications

We need to build a push notification that redirects to a web link when you click it. Anyway, when I create a push notification from the content builder, I have an option to select an open behavior, so ...
1
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1answer
69 views

Is it possible for both MCCordovaPlugin and FCMPlugin to co-exist?

Specifically we would like our Mobile Hybrid App to be able to receive Push Notifications from Salesforce MarketingCloud MobilePush, but to also have the ability to send Push Notifications, using the ...
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1answer
688 views

OpenDirect sfmc_setNotificationRequest called before the SDK is ready. Deferring until isReady == true

We inherited 'MarketingCloudSDKURLHandlingDelegate' for the class that runs MobilePush for Marketing Cloud and overrode the methods. We wanted the following method to be called as handler when we ...
2
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1answer
296 views

iPhone do not show as opt-ins into Salesforce Marketing Cloud Dashboard

After setting up the app and json file, I can not see the new device as an opt-ins into the MobilePush dashboard. However, I can see an interesting error into the console that may be related to the ...
1
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1answer
112 views

Why MarketingCloudSDK for iOS always put "now" date in "startDateUtc" field?

After some long time of investigating I realized that MarketingCloudSDK for iOS always returns startDateUtc field set to current date. Here is a snippet from XCode logs: [inboxmessage] returning ...
1
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0answers
160 views

Process OpenDirect only when the user tapped the notification

I'm using the MarketingCloudSDK for iOS (not JB4ASDK) to receive notifications from the Salesforce Marketing Cloud. We're using OpenDirect notifications to deep-link to some screens in our app, which ...
0
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0answers
507 views

iPhone not registering with Salesforce Marketing Cloud iOS SDK

I've implemented the iOS Push SDK in my app, and am initialising it, as according to the instructions here. However, the phone doesn't show up in the contacts list, and does not receive push ...
1
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1answer
246 views

SFMC iOS SDK setup failed because encryption key could not be created or fetched with configuration

I'm starting integration with the iOS SDK. I'm doing a very very basic config. My config has everything disabled, and I only populate the ApplicationId and AccessToken - (BOOL)application:(...