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Questions tagged [mobilepush-ios]

The tag has no usage guidance.

2
votes
1answer
57 views

iPhone do not show as opt-ins into Salesforce Marketing Cloud Dashboard

After setting up the app and json file, I can not see the new device as an opt-ins into the MobilePush dashboard. However, I can see an interesting error into the console that may be related to the ...
0
votes
0answers
21 views

Salesforce Implement Push Notification in iOS app developed with GoNative

I created app from GoNative with website link(And this website is using Salesforce). What I don't know is that how to implement push notification into iOS app which is built with GoNative(It is mainly ...
1
vote
1answer
35 views

Why MarketingCloudSDK for iOS always put “now” date in “startDateUtc” field?

After some long time of investigating I realized that MarketingCloudSDK for iOS always returns startDateUtc field set to current date. Here is a snippet from XCode logs: [inboxmessage] returning ...
1
vote
0answers
35 views

Process OpenDirect only when the user tapped the notification

I'm using the MarketingCloudSDK for iOS (not JB4ASDK) to receive notifications from the Salesforce Marketing Cloud. We're using OpenDirect notifications to deep-link to some screens in our app, which ...
0
votes
0answers
94 views

iPhone not registering with Salesforce Marketing Cloud iOS SDK

I've implemented the iOS Push SDK in my app, and am initialising it, as according to the instructions here. However, the phone doesn't show up in the contacts list, and does not receive push ...
1
vote
1answer
40 views

SFMC iOS SDK setup failed because encryption key could not be created or fetched with configuration

I'm starting integration with the iOS SDK. I'm doing a very very basic config. My config has everything disabled, and I only populate the ApplicationId and AccessToken - (BOOL)application:(...
0
votes
0answers
25 views

iOS - Crash when app goes to background

We are massively registering a crash after the user closes the app and the comes back (even after several crahes): http://crashes.to/s/2f9a6459d58 Fatal Exception: NSInvalidArgumentException [NSNull ...
1
vote
0answers
66 views

iOS Push Notification - Not marked as Open

Currently having a problem where the push notification "open" count does not increment for iOS devices. Both ETAnalytics and PIAnalytics has a value of true in the JSON Configuration file. The ...
0
votes
1answer
74 views

Marketing Cloud iOS SDK inbox message read status does not change after opening message from push notification

I have an issue with Marketing Cloud iOS SDK. I have implemented Inbox feature and showing some internal unread messages count badges. I'm manually marking inbox messages as read using SDK method. The ...
2
votes
1answer
81 views

Marketing Cloud Mobile Studio Subscriber key

I'm trying to understand how I can do targetted push notifications from Marketing Cloud within a journey. I'm having a hard time understanding how will I identify specific people and setting their ...
1
vote
1answer
57 views

Initialize Mobile Push SDK twice in Mobile App

I have a use case where I need to send a push notification to the same mobile app from two different business units. For that, I created a Mobile Push app under Mobile Push administration in both ...
1
vote
1answer
27 views

Disable automatic landing page in JB4A SDK

Is there a way to disable automatically OpenDirect handling from SDK when there's no ExactTargetOpenDirectDelegate set? The problem is when the app launches because of push notifications, ...
1
vote
1answer
189 views

Marketing Cloud Mobile Push SDK - Switching app user

I'm currently building a clienteling app that integrated the Mobile Push SDK on both iOS and Android and encountered some issue on switching the account. I found that when I login to user A, and set ...
0
votes
1answer
43 views

Ignore the Update iOS Badge option

We have implemented the MarketingCloudSDK version 5.2.1 in our iOS application. Everything works fine but there are some tweaks that we would like to do, but we are not sure how to achieve what we ...
0
votes
0answers
28 views

How do I filter a contact list based on the tags that I send from my iOS application

I am sending tags to salesforce using the JB4A SDK. How do I filter my contacts based on if a tag has been received from a contact with a certain contact ID.
1
vote
1answer
74 views

Difference between JB4A SDK and Salesforce Marketing Cloud SDK for iOS

I am trying to implement the Mobile push functionality to my app and use the marketing cloud to send pushes to my users. However, currently my app has a JB4A SDK and I would like to upgrade to the ...
0
votes
1answer
58 views

salesforce crashing on iPad devices

After integrating Marketing Cloud SDK(v5.0.0) in my iOS app, crashes have been continuously reported for iPad devices(iOS 9/10) on app launch. Any guidance? Following are the logs from Crashlytics: ...
0
votes
1answer
59 views

iOS Push notifications token change - after token update there is 2 min delay before Salesforce notes can be sent

After token has changed app is calling: [[MarketingCloudSDK sharedInstance] sfmc_setDeviceToken:deviceToken]; After that app is moved to background and I go on and start sending some push ...
0
votes
1answer
133 views

How to register users for mobile push notification

I am trying to create an ios app for mobile push notification using the following resource: https://developer.salesforce.com/docs/atlas.en-us.pushImplGuide.meta/pushImplGuide/pns_overview.htm What I ...
0
votes
1answer
25 views

What cause the “Recipient field contains invalid device token”?

I've been working on creating a simple connected App, that can receive Apple Push Notification. For that I: Created an Xcode project using force iOS. Used Keychain Access to create 2 CSR file, and ...
1
vote
0answers
223 views

Mobile push message in not getting delivered

I am trying to send mobile push through app in marketing cloud, however it is being delivered. It says it has been send however the send count is zero. I have implemented mobile push SDK in the ...
2
votes
1answer
178 views

Marketing Cloud - Push Notification iOS Title Not Set

Currently I made an application with push notification function from Marketing Cloud. I used MCCordovaPlugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) to get the push ...
1
vote
1answer
219 views

Marketing Cloud Cordova Plugin SetAttribute and clearAttribute - Intermittent Value Update

I've implemented MC Cordova Plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) for push notification through Marketing Cloud for hybrid mobile app, but encountering problems to ...
1
vote
1answer
205 views

A few crashes found using MobileMarketingSDK 5.0

Just found these crashes using the MarketingCloudSDK 5.0.0: 1) Crashed: com.apple.root.default-qos 0 CoreData 0x186d027a0 -[NSKnownKeysDictionary1 release] + 88 1 CoreData ...
0
votes
2answers
526 views

Changing the subscription status of a Mobile Push contact

I'm currently testing the implementation of the Mobile Push SDK in an app of client. Due to improper iOS certification configuration (development instead of production) and a number send attempts I ...
0
votes
1answer
39 views

MobilePush getting lat/long from user

so for iOS MobilePush, i have location based and outbound based push notifications working, and configured the following ETPush pushManager with proper services enabled, and other changes I need to ...
0
votes
1answer
65 views

Alter the final push payload in JB4A under “Mobile push”

Is it possible to alter the final push payload in JB4A under "Mobile push" without actually affecting the push message content? For ex: I want to dynamically include some key-value pairs for each push ...
1
vote
1answer
137 views

Marketing Cloud iOS MobilePush - Refresh Messages

We are using Marketing Cloud iOS SDK (v4.9.6) to implement MobilePush. We are using swift. We are sending Alert + Inbox messages, and it works. However with some implications. When sending Alert + ...
1
vote
0answers
235 views

How do I know if my Apple Push Services is correct?

I am using Salesforce Marketing Cloud to push notification by using Mobile Push SDK. Recently, I have to renew my Certificate for some reasons. I follow the instruction and create a Provisioning ...
1
vote
1answer
855 views

Tracking Push Notifications? [closed]

What kind of tracking measures are available for Mobile Push? Can you track opens/engagement? Can you measure how many sales were generated from a push notification?
1
vote
2answers
412 views

Cannot send push notification to iOS device

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). Although I had some difficulty to make it work on android (cf What is ...
1
vote
1answer
121 views

Exclude subscribers from a location-based mobile push notification

My client wants to send targeted location-based push notifications in order to send only relevant/appropriate messsages when a subscriber is near a location. An example would be : Send a push ...
1
vote
1answer
357 views

Marketing Cloud Push won't increment the badge no in iOS

I am getting issues with Badge count on IOS. When I send the push notification via ET, (And yes I picked 'yes' to increment badge count in iOS)it always set the badge attribute in payload as '1'. ...
1
vote
0answers
91 views

How to not start WebView in SDK

It is a similar question to the following. When the application is started from the push notification specified by OpenDirect while the application is Inactive, both the WebView in the SDK and the ...
0
votes
2answers
552 views

Salesforce Marketing Cloud Mobile Push / JB4A SDK: Does anyone have a working iOS solution?

I followed the instructions of provisioning and integration from http://salesforce-marketingcloud.github.io/JB4A-SDK-iOS/ step by step. The app starts on my physical device, throws no exceptions and i ...
1
vote
1answer
151 views

MessageOpened not woring on Android and iOS 10

I have implemented Salesforce SDK on iOS & Android, the MessageOpened is ok after iOS 9 device received push notification. But it's not working with iOS 10 device & Anroid device. Any one has ...
6
votes
0answers
183 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
0
votes
2answers
71 views

libJB4ASDK-*.a is not permitted

I've just applied my app and received this: Dear developer, We have discovered one or more issues with your recent delivery for "xxx". To process your delivery, the following issues must be ...
1
vote
0answers
91 views

Will sandbox environments store a SF user's push notification connection token?

I have pushed a connected app to a sandbox (test.salesforce.com). The connected app is for a Mobile App we have developed for iOS. In our dev environments it is recording and saving the connection ...
1
vote
0answers
212 views

SFMC Mobile push filtering logic issue

Seems that the SFMC creates the broadcasting list on contact basis instead of device basis. So if the user has several devices connected to him in the SFMC service then the filtering function opts all ...
2
votes
2answers
442 views

Reset the notification badge on iOS

Asking for a friend… When using Marketing Cloud to send push notifications, the red badge counter is often only increasing instead of being reset. We tried using the specific method resetBadgeCount,...
1
vote
1answer
355 views

Issues with Journey Builder for Apps SDK for use with MobilePush

We are implementing the Salesforce Marketing Cloud Journey Builder for Apps SDKs for use with MobilePush. (version 4.6.0 for Android and 4.2.1 for iOS) for our mobile app. We followed the integration ...
0
votes
1answer
273 views

App crashes in simulator on configureSDKWithAppID in Xcode 8 [closed]

I recently upgraded to Xcode 8, and the app crashes on the configureSDKWithAppID in the simulator with any of the 9.3 or 8.4 iOS versions. I'm using JB4ASDK 4.5.0. It dumps me in the debugger with ...
0
votes
2answers
375 views

How can I send the device token with the SDK?

I have a iOS native App and it´s integrate with salesforce with REST Services. Now, I have to support push notifications. I can´t send the token device with any web service. I think that the only ...
1
vote
1answer
684 views

Send push notifications to iOS using APNS

Using the Journey Builder dor Android it is possible to send push notifications using the GCM, since we have the API key and registration Ids. That is much easier for testing than having to use the ...
1
vote
0answers
115 views

iOS ETManager handleNotification method cannot present cloud page [closed]

I'm running the JBSDK4 in an iOS app, but when I try to open a Cloud Page message the app opens but the landing page is not displayed, looking the debug messages I realised that the ...
3
votes
0answers
547 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
1
vote
1answer
878 views

Exacttarget Opt-In, Opt-Out using IOS SDK

I want to change a contact status in Exacttarget from Opted-in to Opted-out using IOS SDK when I'm trying with this code nothing change, any help please ? Thanks -(void) setOptinPush { if ([[...
1
vote
0answers
53 views

Push notification triggered by approval process

I need a way to trigger push notification when a approval is assigned to a user. I have set up everything neaded for push notification and can send push notifications from execute anonymous. I cant ...
7
votes
2answers
635 views

Setting up salesforce to send push notification to APNS endpoint

I have an application built in hybrid framework. It is totally built with usning REST APIs from salesforce. I can't use SDK here. Please suggest how to write a trigger or webservice to initiate push ...