Questions tagged [mobilepush-ios]

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18 views

Why status is Not Opted In and .sfmc_pushEnabled() is true?

I have a problem with opt out, when I print the MarketingCloudSDK.sharedInstance().sfmc_pushEnabled() this returns true, but when I go in portal the same DeviceID is showing this informations: Status: ...
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28 views

The iOS device set contact-key but don't receive any Notification

We are configuring the MC-Cordova-Plugin on a cordova project. Our config.xml have this lines on the correct position: <!-- outside any plataform --> <preference name="com....
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1answer
22 views

iOS - Error when executing sfmc_setEventDelegate

I'm getting this error log in some situations which I haven't identified yet. <MarketingCloudSDK+Base.m:(409)> iOS file protection is enabled and data is not available even after 5 seconds of ...
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1answer
48 views

Extracting In-App Message Analytics data in journey builder for individual contacts

We would like to track for individual contacts the following data: Was the message displayed or not? What buttons were clicked within the message. We can see this info when clicking on a in-app ...
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0answers
31 views

MarketingCloudSDK iOS (v7.2.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v7.2.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. Probably had about 20 crashes since we upgraded to v7.X.X. Most of the effected ...
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1answer
68 views

Displaying in-app mobile push messages while app is in active use

Hi everyone I would like to know if there's a way to send mobile push in-app messages that will appear instantly in the app screen without the need for the user to close the app and reopen it again. ...
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67 views

Marketing Cloud MobilePush SDK IOS React Native not showing the Device ID in the Marketing Cloud All Contact

MobilePush SDK IOS React Native not showing the Device ID in the Marketing Cloud All Contacts Base on the links here: https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk We ...
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1answer
53 views

Xamarin support for MobilePush SDK

I want to re-ask this question that is 3 years old. In the year 2020, does SalesForce provide Xamarin library for MobilePush SDK, or still only platform-specific libraries for iOS and Android? We ...
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1answer
43 views

Do I need to upgrade my iOS MarketingCloudSDK due to HTTP/2?

I got in my iOS app the MarketingCloudSDK (v6.4.2). As I got this email from Salesforce: "If you do not update your application to use the .p8 Auth Key by July 25, 2020, then your iOS messages will ...
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1answer
51 views

iOS - Crash in SFMCNetworkRequest with sdk v6.4.2

Stacktrace for the issue related to SFMCNetworkRequest using sdk v6.4.2 Terminating app due to uncaught exception 'NSGenericException', reason: 'Task created in a session that has been invalidated' [...
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1answer
38 views

Marketing Cloud Cordova Plugin - Inapp notification

We are using Marketing Cloud Cordova Plugin for sending push messages from Marketing Cloud. When we send the push message, it appears in the notification bar of the phone. I want to check if we can ...
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1answer
54 views

InBox not working after re-install the app

InBox not working after re-install the app on the same device. So, in that case Contact will have 2 devices. Steps: List item Install app. Set Contact Key. Verify that InBox messages delivered. ...
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55 views

Lost InBox messages with applied filter

Only 1 Contact is receiving Inbox message when we are using filter which contains 2 Contacts. Steps to reproduce: Install LearningApp-iOS on 2 different iOS devices. Set different Contact keys. ...
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43 views

Where I can see list of InBox messages?

During testing of SDK MobilePush on iOS and Android we faced with several issues when InBox messages are not sending for the Contacts. It will be very helpful to see list of InBox messages which were ...
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1answer
71 views

MobilePush Push Notification and InBox relationships

We want to use InBox feature only on iOS and Android applications (without push notifications). Based on the LearningApp sample there is no option to disable push notifications during initialization ...
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47 views

iOS app is not receiving InBox messages

The problem: iOS app is getting inbox message which sent immediately (several minutes) after installing of a new instance of the application (new device is registering on SF and added to the existing ...
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1answer
58 views

RichPush Notifications on IOS are blocking regular pushes

React Native. iOS only: I installed rich push notification extensions according to documentation here. I have 4 targets, so I created 4 extensions "rich", 4 separate Bundle Identifiers "xxx.rich" ...
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1answer
108 views

Disable PUSH notification (opt-out) from SDK

We want to create a setting inside our app that let our clients enable/disable PUSH notifications permission sent by MC (commercial PUSH). We need this because we also send transactional PUSH ...
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1answer
231 views

Problem in the integration of the SDK with an application

We need to solve a problem with the the intregration of the SDK with the Android application. This is a scenario: we're collaborating with a a development company in order to integrate Marketing ...
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90 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
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1answer
113 views

MarketingCloudSDK iOS (v6.4.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v6.4.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. On the order of a few hundred since this was released. All the effected users ...
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0answers
37 views

application:didReceiveRemoteNotification:fetchCompletionHandler: is not getting called on receiving inbox notifications

I have implemented salesforce 6.4.0, the delegate function is not getting called every time when the device receives an inbox notification, when the app is in the background.
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56 views

iOS mobile SDK 6.4.1 crashing (application protected data)

Our app is crashing after latest SDK update (v6.4.1). Push notification setup was updated using latest learning app example and docs related with application protected data. Related code: func ...
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1answer
55 views

iOS specific error during SDK setup

Some users has encountered this error: Domain: MarketingCloudSDKErrorDomain Code: 4 NSLocalizedDescription: <MarketingCloudSDK+Base.m:(438)> iOS file protection is enabled and data is not ...
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1answer
84 views

Mobile Push failed outbound message

I have a list of few contacts (registered OK after the application installation). I am able to deliver "Inbox" messages OK using a list or a Data Extension (with the same data) containing mentioned ...
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1answer
208 views

Cannot opt in iOS Devices for Push Notifications

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). The device is shown as "Not Opted In" and the "Opt Out Source" is marked ...
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173 views

How to retrieve Custom Keys or Custom Data (Push Notification Payload) from Push Notification response?

I am using Salesforce Marketing Cloud SDK and MCCordova Plugin. I tried accessing userInfo dictionary data as mentioned in below link, But I am not receiving any Push Notification payload data. https:...
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1answer
1k views

How to support iOS 13 with Xcode 10.2.1?

thanks for your new SDK update (v6.3.5)! Our app is unfortunately not yet supporting Xcode 11. When I attempt building with SFMC 6.3.5, I get this error ":-1: Undefined symbol: ...
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1answer
127 views

ERROR: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted

When configuring the marketing cloud SDK on iOS, I receive this error on initialization: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted. What are the ...
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2answers
676 views

Cannot redirect to a WEB URL from push notifications

We need to build a push notification that redirects to a web link when you click it. Anyway, when I create a push notification from the content builder, I have an option to select an open behavior, so ...
1
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1answer
61 views

Is it possible for both MCCordovaPlugin and FCMPlugin to co-exist?

Specifically we would like our Mobile Hybrid App to be able to receive Push Notifications from Salesforce MarketingCloud MobilePush, but to also have the ability to send Push Notifications, using the ...
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1answer
402 views

OpenDirect sfmc_setNotificationRequest called before the SDK is ready. Deferring until isReady == true

We inherited 'MarketingCloudSDKURLHandlingDelegate' for the class that runs MobilePush for Marketing Cloud and overrode the methods. We wanted the following method to be called as handler when we ...
2
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1answer
199 views

iPhone do not show as opt-ins into Salesforce Marketing Cloud Dashboard

After setting up the app and json file, I can not see the new device as an opt-ins into the MobilePush dashboard. However, I can see an interesting error into the console that may be related to the ...
1
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1answer
98 views

Why MarketingCloudSDK for iOS always put “now” date in “startDateUtc” field?

After some long time of investigating I realized that MarketingCloudSDK for iOS always returns startDateUtc field set to current date. Here is a snippet from XCode logs: [inboxmessage] returning ...
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0answers
113 views

Process OpenDirect only when the user tapped the notification

I'm using the MarketingCloudSDK for iOS (not JB4ASDK) to receive notifications from the Salesforce Marketing Cloud. We're using OpenDirect notifications to deep-link to some screens in our app, which ...
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0answers
380 views

iPhone not registering with Salesforce Marketing Cloud iOS SDK

I've implemented the iOS Push SDK in my app, and am initialising it, as according to the instructions here. However, the phone doesn't show up in the contacts list, and does not receive push ...
1
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1answer
162 views

SFMC iOS SDK setup failed because encryption key could not be created or fetched with configuration

I'm starting integration with the iOS SDK. I'm doing a very very basic config. My config has everything disabled, and I only populate the ApplicationId and AccessToken - (BOOL)application:(...
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52 views

iOS - Crash when app goes to background

We are massively registering a crash after the user closes the app and the comes back (even after several crahes): http://crashes.to/s/2f9a6459d58 Fatal Exception: NSInvalidArgumentException [NSNull ...
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0answers
295 views

iOS Push Notification - Not marked as Open

Currently having a problem where the push notification "open" count does not increment for iOS devices. Both ETAnalytics and PIAnalytics has a value of true in the JSON Configuration file. The ...
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1answer
277 views

Marketing Cloud iOS SDK inbox message read status does not change after opening message from push notification

I have an issue with Marketing Cloud iOS SDK. I have implemented Inbox feature and showing some internal unread messages count badges. I'm manually marking inbox messages as read using SDK method. The ...
2
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1answer
258 views

Marketing Cloud Mobile Studio Subscriber key

I'm trying to understand how I can do targetted push notifications from Marketing Cloud within a journey. I'm having a hard time understanding how will I identify specific people and setting their ...
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1answer
195 views

Initialize Mobile Push SDK twice in Mobile App

I have a use case where I need to send a push notification to the same mobile app from two different business units. For that, I created a Mobile Push app under Mobile Push administration in both ...
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1answer
29 views

Disable automatic landing page in JB4A SDK

Is there a way to disable automatically OpenDirect handling from SDK when there's no ExactTargetOpenDirectDelegate set? The problem is when the app launches because of push notifications, ...
4
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1answer
398 views

Marketing Cloud Mobile Push SDK - Switching app user

I'm currently building a clienteling app that integrated the Mobile Push SDK on both iOS and Android and encountered some issue on switching the account. I found that when I login to user A, and set ...
0
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1answer
107 views

Ignore the Update iOS Badge option

We have implemented the MarketingCloudSDK version 5.2.1 in our iOS application. Everything works fine but there are some tweaks that we would like to do, but we are not sure how to achieve what we ...
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1answer
130 views

Difference between JB4A SDK and Salesforce Marketing Cloud SDK for iOS

I am trying to implement the Mobile push functionality to my app and use the marketing cloud to send pushes to my users. However, currently my app has a JB4A SDK and I would like to upgrade to the ...
0
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1answer
96 views

salesforce crashing on iPad devices

After integrating Marketing Cloud SDK(v5.0.0) in my iOS app, crashes have been continuously reported for iPad devices(iOS 9/10) on app launch. Any guidance? Following are the logs from Crashlytics: ...
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1answer
79 views

iOS Push notifications token change - after token update there is 2 min delay before Salesforce notes can be sent

After token has changed app is calling: [[MarketingCloudSDK sharedInstance] sfmc_setDeviceToken:deviceToken]; After that app is moved to background and I go on and start sending some push ...
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1answer
367 views

How to register users for mobile push notification

I am trying to create an ios app for mobile push notification using the following resource: https://developer.salesforce.com/docs/atlas.en-us.pushImplGuide.meta/pushImplGuide/pns_overview.htm What I ...
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1answer
38 views

What cause the “Recipient field contains invalid device token”?

I've been working on creating a simple connected App, that can receive Apple Push Notification. For that I: Created an Xcode project using force iOS. Used Keychain Access to create 2 CSR file, and ...