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Questions tagged [push-notification]

Push notifications are alerts that appear on a mobile device having a Salesforce1 app .

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marketing cloud contact deletion mobile push

We are currently deleting contacts by the following rule. (CustomerId - 12 digit numbers only) SubscriberKey Like %-% (subscriber who cannot be defined) and DeviceID is NULL (Not App customer) Msg ...
Luna's user avatar
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Dynamic URLs for push notification

do you know if it's possible to use personalization string for URLs in Push Notifications the same as for content? I'm trying to do that but my URL is not working. All variables are defined in Data ...
Natalia's user avatar
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24 views

SFMC Push Notification to custom Web URL

I would like to send a push notification that uses the Journey Builder option, "Go to Web URL: Insert a URL in the field that goes to a web page." Does this field support a content block or ...
JulieHurtz's user avatar
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57 views

getInitialNotification returns null for SFMC notification

I have implemented "react-native-marketingcloudsdk": "^8.1.0" SDK into our React Native 0.65.0 app. We have Firebase messaging also along with SFMC. Earlier notification was not ...
javascript-coder's user avatar
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66 views

Push notifications not recieving in android in hybrid app

We are developing an hybrid app in ionic and we want to implement push notifications feature using this plugin(https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin).We have followed all the ...
Reyes29's user avatar
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185 views

MarketingCloudSDK-iOS | A few devices are not receiving push notifications. Which scenarios can cause the cancelled status?

We noticed that a few devices are not receiving push notifications on iOS. We are using MarketingCloudSDK 8.1.0. This is how we are configuring the SDK: let configuration = PushConfigBuilder(appId: ....
Emerson Mendes Filho's user avatar
2 votes
0 answers
69 views

How to link mobile push engagement data with the journey's sent through?

In order to report on the Push message engagement we are extracting the mobile push detail extract. However, we currently don't have any fields in the extract that can help us link the mobile push ...
Anay Shrikar's user avatar
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20 views

Android push group summary [duplicate]

Android automatically group notifications if there is more than 4 according to documentation (more that 1 in my Google Pixel 6). The problem is that I want to achieve custom click/grouping logic but......
sfuser's user avatar
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129 views

Mobile Push notification shows sent but user is not receiving it, either in iOS or android platform

In SF marketing cloud we are using journey builder to send a push notification, the status says sent successfully and says "delivered" but message is not received by bothe the iOS and an ...
suman's user avatar
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1 vote
1 answer
149 views

Sending Push Notifications Within Journeys Triggered By An API Event Without DeviceID

I have the following Use Case: Journey is triggered from an API Event, It has PUSH Notification messages present. This Event does not have the Device ID which is used to send Push Notification to the ...
aryashah2k's user avatar
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158 views

Salesforce push notifications not triggering in-app event listeners on Android

We are sending our push notifications from Salesforce Marketing Cloud Mobile Push and they are being delivered to both Android and iOS. We are also listening in on those push notifications inside our ...
Jrmin's user avatar
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298 views

OpenDirect deep link not working for push notifications

We are managing push notifications for both Android and iOS via Salesforce Marketing Cloud SDK for React Native. We have set up deep linking within the app and tested it. The app opens a deep link ...
Jrmin's user avatar
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1 vote
1 answer
222 views

Push notifications stops working after a while

I am implementing the SFMC Push notifications on our app and we successfully implemented it (multiple sdk, contact key registration and stuff works okay) but we noticed that after a while (hours or 1, ...
Vinícius's user avatar
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95 views

Sending mobile push notifications to a 2GP-packaged connected app

We have developed a mobile app represented by a connected app in Salesforce, which has been configured for iOS & Android push notifications. We have done this for other connected apps in 1GP ...
Simon Watson's user avatar
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1 answer
112 views

Does Push activity on Journey Builder reach out to the contacts with Opted out status?

I'm on now process of testing Push message activity on Journey builder, and I'm not sure about how this push notification activity on Journey builder is processed on the Marketing cloud side. It seems ...
Suejin Min's user avatar
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1 answer
139 views

Android - SalesForce marketing cloud SDK proguard/dexguard issue

I'm having a problem receiving callbacks from push notifications: when i'm in the production environment and with dexguard enabled. Fatal Exception: java.lang.NoSuchMethodError: No direct method <...
Thiago Filadelfo's user avatar
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1 answer
163 views

Remote message is received but not able to display push notification to user

On verifying salesforce SDK logs, we understood that when we set an anonymous subscriber key to the salesforce SDK profile ID, we received push notifications with the valid SDK log status response ...
Deepika Ch's user avatar
1 vote
1 answer
220 views

MarketingCloudSDK Crashes SwiftUI App in Beta TestFlight: _dispatch_once

We've implemented Push Notifications through SalesForce Marketing Cloud and after some beta testing with internal testers it seems the SFMCSDK is causing our app to Crash intermittently due to "...
Michael Reinders's user avatar
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1 answer
310 views

Multiple users and one device, logged in/logged out use cases for contact key registration

Im dealing with the following use case for 3 different users on a single shared device: User A installs the app and logs into the app User A logs out User B starts using the app in guest mode without ...
SFguy's user avatar
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-1 votes
1 answer
362 views

Service feedback fail issue on Mobile app

I'm now on the process of developing a Mobilepush app SDK and still on the step of testing, there's a issue regarding Opt-out method. We keep failing to receive a push message because the system ...
Suejin Min's user avatar
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0 answers
565 views

MobilePush Android SDK(8.0.8) not receiving Push Messages

I have integrated Mobile Push SDK (8.0.8) in my Android App. It is not able to receive push messages sent from Marketing Cloud Mobile Push. I am initializing the SDK in the onCreate of my Applicatinon ...
Kartik Saraf's user avatar
1 vote
1 answer
474 views

Marketing Cloud SDK crash 8.0.11 Crash with error: Please add correct version of MarketingCloudSDK.bundle

I was previously using Marketing Cloud sdk 8.0.9 with MarketingCloud.bundle 8.0.8 which worked fine but my testflight build started crashing with error: Please add correct version of MarketingCloudSDK....
Rohan Mehta's user avatar
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1 answer
88 views

Mobile Push: TimeInApp value in the Push Message Detail report

I'm trying to figure out what's stored inside TimeInApp value in the Push Message Detail report. I'm pretty much sure that the value contains the time the users spent in the app after opening the ...
Suejin Min's user avatar
0 votes
1 answer
654 views

Send push notification to only one device when a user's logged in multiple devices

I'm looking for some ways to send push messages to only one device when a contact is logged in multiple devices.(ipad, iphone..etc), and I'd like to specifically target the last logged-in one. I found ...
Suejin Min's user avatar
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2 answers
636 views

Mobile Push test message

I'm trying to send mobile push test messages through marketing cloud. How can I add my device ID to mobile push so I can send a test message to only "me", not all of the subscribers? Please ...
Luna's user avatar
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AMPscript variable in push activity body message

I'm trying to use SSJS to parse the JSON coming from IS in a push activity in JB to populate an AMPscript variable in the body of the message. The testers are receiving a blank message while the ...
user125717's user avatar
1 vote
0 answers
228 views

SFMC Inbox marking message as Read status clears all notifications from the notification tray on iOS

We are using mobile studio to send Inbox Push notification with Alert + Inbox, the push notification arrives fine and we can call MarketingCloudSDK.sharedInstance().sfmc_getUnreadMessages() to ...
Kai Chen's user avatar
4 votes
1 answer
648 views

SFMCSDK Mobile push SDK iOS crashes with the exception: com.salesforce.security.keychainException

We are seeing a crash on Crashlytics after upgrading marketing cloud SDK to 8.0.8 and SFMCSDK version 1.0.0 in the live version of app. Many users are affected. com.salesforce.security....
Rohan Mehta's user avatar
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1 answer
699 views

How to disable push notification and in-app message when user logs out?

We used MarketingCloudSDK for our Flutter app, and we created a plugin supporting the push notification and in-app messaging. sfmc_plugin After user logs in, we set the userId as the contactKey value, ...
Neo Liu's user avatar
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2 votes
1 answer
656 views

On IOS when the app is closed, when clicking on a received notification it won't go through the sfmc_handle method and it always open the app instead

We tried to implement the sfmc_notification system in our flutter app, we setup sfmc and set URLHandlingDelegate, we are receiving the notifications which contains a url to open (deep linking), but ...
Ashkan Oliaie's user avatar
1 vote
0 answers
187 views

Mobile push notifications issues with listener (plugin MC-Cordova-Plugin)

Problem: We are trying to implement Marketing cloud mobile push notifications with our hybrid ionic/cordova app, in which the listener does not trigger in both android and iOS. Android: With android ...
fmls1989's user avatar
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1 answer
1k views

What is the best way to send notification after a field change? [closed]

I want to send a notification to the user every time a specific field (SecondName__c) is changed What would be the best way to do this? Trigger or flow?
Fgh999's user avatar
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1 vote
0 answers
494 views

Debug push error using SFMC SDK

I'm testing to send push notification from SFMC to mobile app using the app configured in MobilePush with FCM server key and APNS p8 Auth Key set. I sent a test push notification using Mobile Push: ...
Ron Ip's user avatar
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1 vote
2 answers
1k views

Marketing Cloud Push SDK iOS URL Handling

I'm currently implementing the Marketing Cloud SDK for Push Notification on iOS and I've run into a problem. I've implemented the URL Handling for OpenDirect as per the example provided in ...
Alex's user avatar
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1 answer
865 views

Salesforce can't setDeviceToken on new SFMCSdk

I migrated to SPM with MarketingCloudSDK 8.0.3 and SFMCSDK 1.0.2. I got Missing or invalid Device Token with status Not Opted In. After debugging, I got a problem when doing setDeviceToken. Below is ...
Tri Ngo Minh's user avatar
0 votes
1 answer
114 views

Send push message to Android without sound

just wondering am i able to send push notification to android device without notification sound? Like silent push or just without sound it doesn't matter. I don't see any documentation writing about ...
sfuser's user avatar
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0 answers
111 views

RN Documentation for Troubleshooting MobilePush

For my question ref to push notification not received, Bill mentioned that I may have failed to follow the multiple push provider implementation instructions (ref. https://salesforce-marketingcloud....
Arianne Lee's user avatar
1 vote
2 answers
1k views

Push Notification not Delivered (sfmc to fcm)

Our app is running on React Native. I have 2 scenarios: Firebase/messaging is implemented when I trigger the Push Notification directly from our firebase (development) I am able to receive ...
Arianne Lee's user avatar
0 votes
1 answer
386 views

Types of notification that I can use in APEX

I am just wondering, what are all the notifications that I can use with Salesforce/APEX? I mean, currently I can add notification in a lightning component with the (lightning:notificationsLibrary) or ...
manza's user avatar
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1 vote
1 answer
136 views

We are having different receiver to receive messages from Salesforce Push. Can we cast the same Message received to InboxMessage

Any one having idea of how we can form the InboxMessage and pass to method analyticsManager.trackInboxOpenEvent(message as InboxMessage). Am having an object with message id, alert and title. But when ...
Anil's user avatar
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0 votes
1 answer
955 views

Custom activity - Push notification from marketing cloud to a app written in flutter

Goal:: What I want is for my marketing team to be able to set up a geofence and a push-message through a custom activity in journey builder. Problem: The mobilePUSH SDK doesn't support flutter which ...
Paul Kristensen's user avatar
1 vote
2 answers
109 views

Using MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application

I'm trying to use MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application. Mendix is a lowcode platform that uses ReactNative as framework. Therefore, I'm using the react-native-...
Vinicius Ambrosio's user avatar
0 votes
1 answer
179 views

Custom notification upon email arrival?

I tried to implement a custom notification for any received email to Salesforce, but the notification doesn't appear, despite emails are being received and put in the chronology in the proper record (...
Bernardo Lira's user avatar
0 votes
1 answer
61 views

How to send app push when the app installed?

did anyone knows how to send a push once a new user install the app instantly? The only idea I have now is to refresh the filter hourly and scan for new user to send push msg. Is there any other idea? ...
Vee WANG's user avatar
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0 answers
275 views

No Opens received with Android Push Notifications

It appears that something within our App SDK Configuration within Salesforce Marketing cloud is not functioning where no opens are being received for any Android Pushes. There was a third party ...
Jimmy Yamaha's user avatar
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0 answers
162 views

Marketing Cloud Cordova SDK notification only showing silently

We are using the Marketing Cloud SDK Cordova Plugin in our app. Registering the contactKey works fine but when we send the push notification, although device is receiving it, we don't get a Pop up ...
Emma's user avatar
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2 votes
1 answer
759 views

Universal links are not working when attached to a notification

Hello all and thanks in advance, I'm trying to implement the universal links feature in my react native app in order to receive push notifications with links from Marketing Cloud and bring the user to ...
LucaEffe's user avatar
1 vote
0 answers
124 views

Push Notifications sent to iOS always fail

I am integrating the MarketingCloudSDK v7.5.0 in a iOS app. I configured the SDK for receiving push notifications and I also configured the APNs key p8 in Salesforce page. When I send a push from ...
Jose Miguel Brocal's user avatar
0 votes
1 answer
412 views

SFMC In-App Messaging badge count for iOS

We have integrated SFMC Inbox messaging in our iOS application. Whenever we trigger an alert + push inbox message from SFMC portal, badge count on the app icon is incremented by 1. We mark a message ...
Developer's user avatar
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1 vote
1 answer
738 views

SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as "Read"

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
KV_'s user avatar
  • 11