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Questions tagged [push-notification]

Push notifications are alerts that appear on a mobile device having a Salesforce1 app .

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Debug push error using SFMC SDK

I'm testing to send push notification from SFMC to mobile app using the app configured in MobilePush with FCM server key and APNS p8 Auth Key set. I sent a test push notification using Mobile Push: ...
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Salesforce Mobile SDK to receive push notification from custom notification builder

The push notification are not received in mobile when used using custom notification flow builder invocation. Is there any setting needs to be done to achieve this?
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256 views

Marketing Cloud Push SDK iOS URL Handling

I'm currently implementing the Marketing Cloud SDK for Push Notification on iOS and I've run into a problem. I've implemented the URL Handling for OpenDirect as per the example provided in ...
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Sales Force can't setDeviceToken on new SFMCSdk

I migrated to SPM with MarketingCloudSDK 8.0.3 and SFMCSDK 1.0.2. I got Missing or invalid Device Token with status Not Opted In. After debugging, I got a problem when doing setDeviceToken. Below is ...
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27 views

Send push message to Android without sound

just wondering am i able to send push notification to android device without notification sound? Like silent push or just without sound it doesn't matter. I don't see any documentation writing about ...
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RN Documentation for Troubleshooting MobilePush

For my question ref to push notification not received, Bill mentioned that I may have failed to follow the multiple push provider implementation instructions (ref. https://salesforce-marketingcloud....
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1 answer
124 views

Push Notification not Delivered (sfmc to fcm)

Our app is running on React Native. I have 2 scenarios: Firebase/messaging is implemented when I trigger the Push Notification directly from our firebase (development) I am able to receive ...
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57 views

Types of notification that I can use in APEX

I am just wondering, what are all the notifications that I can use with Salesforce/APEX? I mean, currently I can add notification in a lightning component with the (lightning:notificationsLibrary) or ...
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Will Push notification throw exception

I'm using Apex trigger to send push notifications and found the following limit. An org can send up to 20,000 iOS and 10,000 Android push notifications per hour (for example, 4:00 to 4:59 UTC). https:...
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We are having different receiver to receive messages from Salesforce Push. Can we cast the same Message received to InboxMessage

Any one having idea of how we can form the InboxMessage and pass to method analyticsManager.trackInboxOpenEvent(message as InboxMessage). Am having an object with message id, alert and title. But when ...
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Track Push Open real time from Salesforce Marketing Cloud

is there a way we can capture the Opening of a Push Notification by a member for a campaign real time in Salesforce Marketing Cloud and store it in a Data extension. The Push notification is triggered ...
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Custom activity - Push notification from marketing cloud to a app written in flutter

Goal:: What I want is for my marketing team to be able to set up a geofence and a push-message through a custom activity in journey builder. Problem: The mobilePUSH SDK doesn't support flutter which ...
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Marketing Cloud Journey Builder does not work based on TimeZone mentioned

As part of sending push notification by Journey builder, we have timestamp in UTC/GMT at which the notification should be triggered. But it keeps on waiting, and sends those notifications at a ...
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Push notifications not delivered on Android Device

We have developed a React Native mobile app. For multiple updates in Salesforce, we are sending push notifications on this mobile app from apex with the help of standard "PushNotification" ...
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1 vote
1 answer
28 views

Using MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application

I'm trying to use MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application. Mendix is a lowcode platform that uses ReactNative as framework. Therefore, I'm using the react-native-...
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Custom notification upon email arrival?

I tried to implement a custom notification for any received email to Salesforce, but the notification doesn't appear, despite emails are being received and put in the chronology in the proper record (...
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I can't handle push notification data in my react-native app

My react-native application can receive push notifications normally coming from SFMC integrated with FCM. The problem is that I can't handle the data from these notifications that arrive in the app to ...
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1 answer
25 views

How to send app push when the app installed?

did anyone knows how to send a push once a new user install the app instantly? The only idea I have now is to refresh the filter hourly and scan for new user to send push msg. Is there any other idea? ...
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68 views

No Opens received with Android Push Notifications

It appears that something within our App SDK Configuration within Salesforce Marketing cloud is not functioning where no opens are being received for any Android Pushes. There was a third party ...
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57 views

Marketing Cloud Cordova SDK notification only showing silently

We are using the Marketing Cloud SDK Cordova Plugin in our app. Registering the contactKey works fine but when we send the push notification, although device is receiving it, we don't get a Pop up ...
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1 answer
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Universal links are not working when attached to a notification

Hello all and thanks in advance, I'm trying to implement the universal links feature in my react native app in order to receive push notifications with links from Marketing Cloud and bring the user to ...
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1 vote
0 answers
49 views

Push Notifications sent to iOS always fail

I am integrating the MarketingCloudSDK v7.5.0 in a iOS app. I configured the SDK for receiving push notifications and I also configured the APNs key p8 in Salesforce page. When I send a push from ...
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1 answer
138 views

SFMC In-App Messaging badge count for iOS

We have integrated SFMC Inbox messaging in our iOS application. Whenever we trigger an alert + push inbox message from SFMC portal, badge count on the app icon is incremented by 1. We mark a message ...
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1 answer
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SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as "Read"

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
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Enable Push Notifications for Communities App - Salesforce as the User license for Permission Set

In the Salesforce documentation Enable Push Notifications for Communities App it says: Create a name for the permission set, select Salesforce as the User license then click Save. But this is for ...
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Is it possible to change the text font in Marketing Cloud?

Is it possible to move the Media image from bottom-right to the left of the Push notification. and is it possible to change the text font in Marketing Cloud?
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198 views

Track notifications limit usage

We use two ways to trigger push notifications - APEX and flow/process builder. There are limits to the number of these push notifications (10 000 per hour). Is there a way to monitor the current usage ...
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MarketingCloudSdk#init has not been called in android. push notification getDevice is not returning any values

We have implemented push notification with cordova-plugin-marketingcloudsdk few years back in our Cordova app (as per package.json the version it shows 7.1.0) In IOS, push notification is working fine....
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1 answer
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what is standard way to create Push Topic in Salesforce

In My Salesforce Org I have not created any PushTopic but when i query on PushTopic it show 100 Push Topic. I have not found any trigger in my org which creates push topic. Is Their some standard ...
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1 answer
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Can we clear the contact key when logging out?

It is possible to clear and remove the association of that contact key with that particular device when the user logs out? What's the recommended approach to avoid having the notifications sent to ...
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1 vote
0 answers
957 views

Android Push notification not working on React native - Firebase project ID is required to communicate with Firebase server

Version of Mobile SDK Used: SalesforceMobileSDK-Android v 8.1 Issue found in : React Native OS Version: Mac OX - Catalina 10.15 Device: Nokia 8.1 Android version 10 Steps to reproduce: Login in ...
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1 vote
1 answer
251 views

Can we manually track that a notification was opened?

I'm using Salesforce mobile push alongside with Firebase Messaging. Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the ...
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1 vote
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35 views

Salesforce Inbox on Salesforce SDK

First of all this action is sent from Push Notification module on Salesforce Dashboard. Second we are using Salesforce SDK for integration to mobile app (Android and iOS). Here is the queries : How ...
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1 answer
254 views

Cannot receive push notification in React Native

The problem is “cannot receive and take actions on the push notifications in React Native bundle” . Receiving notifications and opening application by clicking the notifications happens on Native iOS ...
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2 votes
2 answers
379 views

Marketing Cloud: send push notification to Mobile Publisher

Do you know if Marketing Cloud can send push notifications to a published app from Mobile Publisher?
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1 vote
1 answer
575 views

Tapping on the notification does not launch the App if the App is killed/closed forcefully after getting the notification

MobilePush (Android) SDK (v.7.1.0) We are using Full Control Customization Notification handling by following the document noted here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-...
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1 answer
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iOS - Crash in SFMCNetworkRequest with sdk v6.4.2

Stacktrace for the issue related to SFMCNetworkRequest using sdk v6.4.2 Terminating app due to uncaught exception 'NSGenericException', reason: 'Task created in a session that has been invalidated' [...
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1 answer
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Sending Push Notifications to Users Who Didn't Login

We're on the test stage of our Mobile Push implementation. We are using setContactKey and Delay Registration Until Contact Key is Set method, and this way, all of our contact's devices are having ...
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1 answer
82 views

RichPush Notifications on IOS are blocking regular pushes

React Native. iOS only: I installed rich push notification extensions according to documentation here. I have 4 targets, so I created 4 extensions "rich", 4 separate Bundle Identifiers "xxx.rich" ...
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1 vote
1 answer
308 views

How to extract the opens of mobile push in marketing cloud [closed]

I am trying to extract the opens of mobile push from marketing cloud using API. I was able to send the push notifications and get the delivery status of the push as well. The opens of these ...
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1 vote
1 answer
86 views

Is it possible to get chatter notifications to my custom native app just like salesforce1

I have a salesforce iOS app that uses the mobile sdk. My users use chatter as a communication mean and they open it through my native app in a safari view controller. Is there a way to send a ...
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2 votes
1 answer
242 views

Push notifications from Google drive to Salesforce

I am trying to set up Salesforce to receive Push notifications from Google drive whenever a file has been added by a user. I am following the steps documented here: https://developers.google.com/drive/...
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2 votes
0 answers
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Salesforce Custom Notifications Url - REST API

Hi Does anyone know what API or Query can be used to get what the notifications have been raised for a user? based on the new notification framework. I can see an API to raise notifications I can ...
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3 votes
1 answer
424 views

Cannot opt in iOS Devices for Push Notifications

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). The device is shown as "Not Opted In" and the "Opt Out Source" is marked ...
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MobilePush - Track Push Notifications' Opens

One of our customers has asked a detailed report of users who opened a push notification. Is there such a report or some sort of a data view to query from? would be very helpful. Thanks!
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1 vote
0 answers
118 views

Error receiving notifications from Journey Builder in android with SDK v6.3.4

🙏🏽 Hello everyone, I’d implemented Marketing Cloud sdk on android to receive push notifications. The notifications are working perfect from Mobile Push, however, when we send it from Journey ...
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200 views

MobilePush SDK - Redirect To Web URL

As you all may know, there is an additional configuration in the mobile push SDK required for handling push messages redirection to a custom URL from an external source. Following the link: https://...
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2 votes
2 answers
477 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
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0 votes
1 answer
386 views

Unable to Find Custom Notification Types ID

Even though my environment is in api version 46.0, custom notification types does not appear as in the docs. The sObject does not pop up when queried via Workbench (same query as a recent mothership ...
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3 votes
0 answers
2k views

Show custom Bell Notifications in Salesforce Lightning

This has been asked about 13 times in this forum already, but the answers seem vague or didn't work for me. So, here it is again. I am looking to show bell notifications in Lightning. Somehow. Be it ...
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