Questions tagged [push-notification]

Push notifications are alerts that appear on a mobile device having a Salesforce1 app .

Filter by
Sorted by
Tagged with
0 votes
0 answers
56 views

MobilePush Android SDK(8.0.8) not receiving Push Messages

I have integrated Mobile Push SDK (8.0.8) in my Android App. It is not able to receive push messages sent from Marketing Cloud Mobile Push. I am initializing the SDK in the onCreate of my Applicatinon ...
-1 votes
0 answers
25 views

Push message to Android devices not displaying body, only header

I wonder if this has happened to anyone else. We have MobilePush SDK installed in our app (the React plugin) and sends to iOS work fine. With Android, however, only title of the message is displayed, ...
  • 15
1 vote
1 answer
170 views

Marketing Cloud SDK crash 8.0.11 Crash with error: Please add correct version of MarketingCloudSDK.bundle

I was previously using Marketing Cloud sdk 8.0.9 with MarketingCloud.bundle 8.0.8 which worked fine but my testflight build started crashing with error: Please add correct version of MarketingCloudSDK....
0 votes
1 answer
35 views

Mobile Push: TimeInApp value in the Push Message Detail report

I'm trying to figure out what's stored inside TimeInApp value in the Push Message Detail report. I'm pretty much sure that the value contains the time the users spent in the app after opening the ...
0 votes
1 answer
94 views

Send push notification to only one device when a user's logged in multiple devices

I'm looking for some ways to send push messages to only one device when a contact is logged in multiple devices.(ipad, iphone..etc), and I'd like to specifically target the last logged-in one. I found ...
0 votes
2 answers
98 views

Mobile Push test message

I'm trying to send mobile push test messages through marketing cloud. How can I add my device ID to mobile push so I can send a test message to only "me", not all of the subscribers? Please ...
  • 21
0 votes
0 answers
16 views

Attach multiple files in Push Notification

Hello I and using a lightning-input file that allows the users upload multiple files. In the apex controller I want to send a push notification to clients with a message and the attached files the ...
  • 77
0 votes
0 answers
25 views

Filtering push notifications based on profile attributes

So we have natively developed an app for our client which includes SFMC sdk for push notifications. As mentioned in the title we are using some profile attributes. These attributes help us to ...
0 votes
0 answers
101 views

AMPscript variable in push activity body message

I'm trying to use SSJS to parse the JSON coming from IS in a push activity in JB to populate an AMPscript variable in the body of the message. The testers are receiving a blank message while the ...
1 vote
0 answers
64 views

SFMC Inbox marking message as Read status clears all notifications from the notification tray on iOS

We are using mobile studio to send Inbox Push notification with Alert + Inbox, the push notification arrives fine and we can call MarketingCloudSDK.sharedInstance().sfmc_getUnreadMessages() to ...
3 votes
1 answer
280 views

SFMCSDK Mobile push SDK iOS crashes with the exception: com.salesforce.security.keychainException

We are seeing a crash on Crashlytics after upgrading marketing cloud SDK to 8.0.8 and SFMCSDK version 1.0.0 in the live version of app. Many users are affected. com.salesforce.security....
0 votes
1 answer
90 views

How to disable push notification and in-app message when user logs out?

We used MarketingCloudSDK for our Flutter app, and we created a plugin supporting the push notification and in-app messaging. sfmc_plugin After user logs in, we set the userId as the contactKey value, ...
  • 101
0 votes
0 answers
30 views

Salesforce Marketing Cloud Cordova Plugin

i am trying to integrate this plugin into my hybrid app. is it possible to use this plugin with Capacitor? Does anyone know how to use the methods listed in the repo? Thank you
1 vote
1 answer
281 views

On IOS when the app is closed, when clicking on a received notification it won't go through the sfmc_handle method and it always open the app instead

We tried to implement the sfmc_notification system in our flutter app, we setup sfmc and set URLHandlingDelegate, we are receiving the notifications which contains a url to open (deep linking), but ...
1 vote
0 answers
108 views

Mobile push notifications issues with listener (plugin MC-Cordova-Plugin)

Problem: We are trying to implement Marketing cloud mobile push notifications with our hybrid ionic/cordova app, in which the listener does not trigger in both android and iOS. Android: With android ...
1 vote
1 answer
828 views

Can't receive notification when the app is terminated on Android

I'm facing an issue I'm trying to integrate the Salesforce SDK into flutter and create a flutter plugin, so far everything is ok, only on android when the app is closed, I don't receive any ...
0 votes
0 answers
20 views

What is the possible reason that users kept receiving testing In-App Messages after the SDK went live?

My team and I are recently testing Push and In-App message in our new version of SDK. As mentioned, several of the end-users in our test list kept receiving testing In-App Messages. (Happening in both ...
  • 11
0 votes
1 answer
354 views

What is the best way to send notification after a field change? [closed]

I want to send a notification to the user every time a specific field (SecondName__c) is changed What would be the best way to do this? Trigger or flow?
  • 35
0 votes
0 answers
48 views

Get Salesforce message id from userInfo (Push Message json) in swift

With what key can I get the salesforce message ID from userInfo, to make something with that message in the future (for example on push click I open a specified screen in my app, and then I need to ...
  • 1
0 votes
0 answers
20 views

Is it possible to connect LEx desktop notifications with Windows desktop push notifications (i.e. toasts)?

We have a flow set up so that a lightning desktop notification (i.e. the bell icon at the top-right in LEx) is received by agents in various circumstances. However, they aren't as attention-grabbing ...
1 vote
0 answers
214 views

Debug push error using SFMC SDK

I'm testing to send push notification from SFMC to mobile app using the app configured in MobilePush with FCM server key and APNS p8 Auth Key set. I sent a test push notification using Mobile Push: ...
  • 11
1 vote
1 answer
720 views

Marketing Cloud Push SDK iOS URL Handling

I'm currently implementing the Marketing Cloud SDK for Push Notification on iOS and I've run into a problem. I've implemented the URL Handling for OpenDirect as per the example provided in ...
  • 133
0 votes
1 answer
464 views

Salesforce can't setDeviceToken on new SFMCSdk

I migrated to SPM with MarketingCloudSDK 8.0.3 and SFMCSDK 1.0.2. I got Missing or invalid Device Token with status Not Opted In. After debugging, I got a problem when doing setDeviceToken. Below is ...
0 votes
1 answer
50 views

Send push message to Android without sound

just wondering am i able to send push notification to android device without notification sound? Like silent push or just without sound it doesn't matter. I don't see any documentation writing about ...
  • 25
0 votes
0 answers
32 views

RN Documentation for Troubleshooting MobilePush

For my question ref to push notification not received, Bill mentioned that I may have failed to follow the multiple push provider implementation instructions (ref. https://salesforce-marketingcloud....
1 vote
1 answer
640 views

Push Notification not Delivered (sfmc to fcm)

Our app is running on React Native. I have 2 scenarios: Firebase/messaging is implemented when I trigger the Push Notification directly from our firebase (development) I am able to receive ...
0 votes
1 answer
231 views

Types of notification that I can use in APEX

I am just wondering, what are all the notifications that I can use with Salesforce/APEX? I mean, currently I can add notification in a lightning component with the (lightning:notificationsLibrary) or ...
  • 1,935
1 vote
1 answer
102 views

We are having different receiver to receive messages from Salesforce Push. Can we cast the same Message received to InboxMessage

Any one having idea of how we can form the InboxMessage and pass to method analyticsManager.trackInboxOpenEvent(message as InboxMessage). Am having an object with message id, alert and title. But when ...
  • 11
0 votes
1 answer
559 views

Custom activity - Push notification from marketing cloud to a app written in flutter

Goal:: What I want is for my marketing team to be able to set up a geofence and a push-message through a custom activity in journey builder. Problem: The mobilePUSH SDK doesn't support flutter which ...
1 vote
2 answers
66 views

Using MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application

I'm trying to use MarketingCloudSDK 7.4.0 with a Mendix made Android Mobile Application. Mendix is a lowcode platform that uses ReactNative as framework. Therefore, I'm using the react-native-...
0 votes
1 answer
49 views

Custom notification upon email arrival?

I tried to implement a custom notification for any received email to Salesforce, but the notification doesn't appear, despite emails are being received and put in the chronology in the proper record (...
0 votes
1 answer
44 views

How to send app push when the app installed?

did anyone knows how to send a push once a new user install the app instantly? The only idea I have now is to refresh the filter hourly and scan for new user to send push msg. Is there any other idea? ...
0 votes
0 answers
182 views

No Opens received with Android Push Notifications

It appears that something within our App SDK Configuration within Salesforce Marketing cloud is not functioning where no opens are being received for any Android Pushes. There was a third party ...
0 votes
0 answers
83 views

Marketing Cloud Cordova SDK notification only showing silently

We are using the Marketing Cloud SDK Cordova Plugin in our app. Registering the contactKey works fine but when we send the push notification, although device is receiving it, we don't get a Pop up ...
  • 41
2 votes
1 answer
535 views

Universal links are not working when attached to a notification

Hello all and thanks in advance, I'm trying to implement the universal links feature in my react native app in order to receive push notifications with links from Marketing Cloud and bring the user to ...
1 vote
0 answers
86 views

Push Notifications sent to iOS always fail

I am integrating the MarketingCloudSDK v7.5.0 in a iOS app. I configured the SDK for receiving push notifications and I also configured the APNs key p8 in Salesforce page. When I send a push from ...
0 votes
1 answer
240 views

SFMC In-App Messaging badge count for iOS

We have integrated SFMC Inbox messaging in our iOS application. Whenever we trigger an alert + push inbox message from SFMC portal, badge count on the app icon is incremented by 1. We mark a message ...
  • 113
1 vote
1 answer
531 views

SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as "Read"

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
  • 11
0 votes
1 answer
838 views

Enable Push Notifications for Communities App - Salesforce as the User license for Permission Set

In the Salesforce documentation Enable Push Notifications for Communities App it says: Create a name for the permission set, select Salesforce as the User license then click Save. But this is for ...
  • 8,788
0 votes
1 answer
151 views

Is it possible to change the text font in Marketing Cloud?

Is it possible to move the Media image from bottom-right to the left of the Push notification. and is it possible to change the text font in Marketing Cloud?
1 vote
0 answers
363 views

Track notifications limit usage

We use two ways to trigger push notifications - APEX and flow/process builder. There are limits to the number of these push notifications (10 000 per hour). Is there a way to monitor the current usage ...
  • 491
0 votes
0 answers
191 views

MarketingCloudSdk#init has not been called in android. push notification getDevice is not returning any values

We have implemented push notification with cordova-plugin-marketingcloudsdk few years back in our Cordova app (as per package.json the version it shows 7.1.0) In IOS, push notification is working fine....
  • 101
0 votes
1 answer
313 views

what is standard way to create Push Topic in Salesforce

In My Salesforce Org I have not created any PushTopic but when i query on PushTopic it show 100 Push Topic. I have not found any trigger in my org which creates push topic. Is Their some standard ...
  • 63
1 vote
1 answer
212 views

Can we clear the contact key when logging out?

It is possible to clear and remove the association of that contact key with that particular device when the user logs out? What's the recommended approach to avoid having the notifications sent to ...
1 vote
0 answers
1k views

Android Push notification not working on React native - Firebase project ID is required to communicate with Firebase server

Version of Mobile SDK Used: SalesforceMobileSDK-Android v 8.1 Issue found in : React Native OS Version: Mac OX - Catalina 10.15 Device: Nokia 8.1 Android version 10 Steps to reproduce: Login in ...
1 vote
1 answer
408 views

Can we manually track that a notification was opened?

I'm using Salesforce mobile push alongside with Firebase Messaging. Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the ...
1 vote
0 answers
44 views

Salesforce Inbox on Salesforce SDK

First of all this action is sent from Push Notification module on Salesforce Dashboard. Second we are using Salesforce SDK for integration to mobile app (Android and iOS). Here is the queries : How ...
1 vote
1 answer
465 views

Cannot receive push notification in React Native

The problem is “cannot receive and take actions on the push notifications in React Native bundle” . Receiving notifications and opening application by clicking the notifications happens on Native iOS ...
  • 11
2 votes
2 answers
612 views

Marketing Cloud: send push notification to Mobile Publisher

Do you know if Marketing Cloud can send push notifications to a published app from Mobile Publisher?
1 vote
1 answer
1k views

Tapping on the notification does not launch the App if the App is killed/closed forcefully after getting the notification

MobilePush (Android) SDK (v.7.1.0) We are using Full Control Customization Notification handling by following the document noted here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-...
  • 13