Questions tagged [mobilesdk]

Salesforce Mobile SDK is an open-source suite of familiar technologies—like a REST API and OAuth 2.0—that you can use to build great mobile apps

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Unable to login due to missing access token parameter for Identity Service - iOS

We have a growing number of users that are getting the following error on iOS after logging in to the connected app: "Server Error Can't connect to the server: The following required parameters ...
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Getting a random crash on iOS MarketingCloud/SFMC SDK

I recently updated to the Marketing Cloud v8.0.6 and SFMC v1.0.4. I am able to receive pushes but every once in a while will get a crash when setting the URLHandlingDelegate. Here is my current ...
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Mobile Push SDK version issue

Our backend needs to send messages initiated by it (PUSH / EMAIL). A C# SDK documentation (https://github.com/salesforce-marketingcloud/FuelSDK-CSharp) was analyzed, which by the understanding is a ...
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No such module "SFMCSDK" after migrating to v8

I've followed the migration instructions for updating to v8 of the Marketing Cloud SDK. Docs here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/get-started/get-started-migration....
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17 views

Implementation of PKCE with Salesforce Mobile SDK

I am looking into implementing the PKCE authorization flow using the Salesforce Mobile SDK with React Native. I know this is possible using REST API's, but I noticed that the SDK library has ...
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"Server Error - Can't connect to the server: unsupported URL" received on iOS mobile App

I'm not a programmer but Salesforce suggested I post this question here and hoping someone can point me in the right direction. We have the same iOS mobile app and Android app for our Experience Cloud,...
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Error in executing JEST Unit Test cases in react-native project with Salesforce Mobile SDK created by forcereact

We are creating React-Native mobile App Using Salesforce Mobile SDK. In this project we setup JEST for unit test cases writing. But whenever it goes into Salesforce Mobile SDK API it failed and sends ...
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1 vote
1 answer
53 views

Batch sync up - slow performance/performance improvement

Version of Mobile SDK Used: 9.2.1 Issue found in Native App or Hybrid App: Native App OS Version: All Device: All Steps to reproduce: syncUp We use SmartSync/SmartStore to sync offline data with ...
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Mobile SDK Database migration when a new version is installed

In our company we have different applications using SF Mobile SDK where we need to change the database almost in every version of our apps due to SF changes required. Problem is that when we change ...
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Post-Chat URL Page not displaying after end chat in Mobile App

We are implementing Post Chat Survey and Email feature for both Web and Mobile Chat customers using customer visualforce page - This funtionality is working fine for Web customers but not Mobile. ...
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1 vote
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Salesforce Mobile SDK React Native: Invoke Biometric/Pin Prompt after timeout in react native app

Mobile-SDK version: v10.0.0 Platform: android, iOS React Native: 0.67.1 We are developing a react native app using salesforce SDK and have a requirement where we want the user to enter his/her pin/...
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Android Mobile SDK v9.2.1 closes the App once the allow button is clicked after the login is done

I am using mobile SDK v9.2.1 for logging into the salesforce credentials, I had successfully logged in and after that allow and cancel button is shown in the screen, I had clicked the allow and taking ...
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App is not 64 bit compliant after adding SF SDK

I am getting error in uploading the APK to managed playstore when SF SDK is updated, I had added the 9.2.1 SDK in android the error is as below
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Support for React Native on Android Mobile SDK ^ 8.0.0

Is there any deadline, or estimative, for a React Native plugin new version, using at least 8.x versions of the Android Marketing Cloud SDK (which supports Android API version 31)? https://salesforce-...
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Issue facing in create smart store record in Salesforce Mobile SDK Version : 9.2.1 [duplicate]

Issue facing in create smart store record in Salesforce Mobile SDK Version : 9.2.1 Platform : Android Target Android SDK Version : 31 Programming language : Kotlin Here I want to create one record (in ...
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Update smart store record in Salesforce Mobile SDK Version

The issue we are facing is in: update smart store record in Salesforce Mobile SDK Version: 9.2.1 Platform: Android Target Android SDK Version: 31 Programming language: Kotlin Here I have one list of ...
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38 views

Login in mobile app web view from custom community page

When we try to login from custom community login page in mobile app using the react native Salesforce SDK for iOS, neither the success nor the failure callback is called, even when we have ...
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139 views

Marketing Cloud Push SDK iOS Keychain crash

We are trying to implement Mobile SDK on iOS and Android. We haven't encountered any issues on Android, but on iOS the app keeps crashing. We have a Dev App and we deploy our builds using TestFlight (...
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iOS Chat Notifications when app is backgrounded

Our team is building an iOS app that includes chat functionality. We're using the Salesforce iOS SDK to chat with Salesforce Agents. We would like to support an iOS notification for the user: when a ...
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Issues with React Native Template and Podfile

We're currently having issues integrating our app with the Salesforce React Native Template due to a problem in the Podfile. The Salesforce Mobile SDK requires the !use_frameworks flag to be used, ...
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69 views

SFMCSdk / MarketingCloudSDK iOS: retrieving/storing attributes

I'm in the process of upgrading from MarketingCloudSDK 7.x to the newer 8.x version. At some point in my code, I need to retrieve stored attributes and after some processing store them back to SFMC. ...
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Community login customization capabilities for Salesforce Mobile SDK

The third party vendor is developing react native mobile apps with integration with iOS and Android SF Mobile SDKs. We are supporting this process from SF side. I have 2 questions. Our goal is to ...
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13 views

Can you connect two SF orgs to one Android mobile app using SDK?

We integrated a SF org to our Android mobile app using Embedded Service SDK for Live Agent Chat but we are now consilidating app users to one app, therefore need to connect some of the mobile app ...
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iOS ServiceSDK/Chat - Wrong error handling for timeout when returning from push notification

Having the following situation: active chat session receiving a push notification with the message from the agent leaving the app in background until the timeout is reached tap on the push ...
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The redirection post login from the SFDC mobile sdk not working

We are using the Sales force mobile sdk for android(com.salesforce.mobilesdk:SalesforceSDK:8.+) and iOS(version 9.2.0). We are using the SDK for the login functionality to the native app. We have ...
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1 vote
1 answer
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MarketingCloudSDK | In App Messaging | Button URLs not handled in delegate

I migrated the MarketingCloudSDK from Version 7.5.1 to Version 8.0.0. For some reason the buttons of the In App Messages are not handled anymore. The problem is that the delegate sfmc_handle(_ url: ...
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2 votes
1 answer
171 views

Connecting a Mobile App to multiple BUs

I am looking to understand the best practice for the scenario when a single app needs to be connected to multiple market-based BUs in order to allow each market to send push notifications to the ...
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Android Mobile SDK: blank screen after login when "Use the native browser for user authentication on Android" on the My Domain

We are developing a custom app built on top of mobile sdk (Android devices). We need to enable the flag "Use the native browser for user authentication on Android" on the My Domain page due to a ...
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3 votes
1 answer
87 views

SF Chat Android SDK v4.2.2 (latest) still contains legacy support libraries

The latest available version of the SF Chat Android SDK (com.salesforce.service:chat-ui:4.2.2) has not been migrated to AndroidX yet (after 3 years). It still depends on: com.android.support:...
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44 views

Salesforce Mobile App configuration on iOs

While configuring the Salesforce Mobile App in order for our company Salesforce users to have direct access to our domain login page, with encounter issues with this configuration on iOs. (The ...
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0 answers
54 views

iOS MC SDK 8.0.0 tracking & logging screens

1. It looks like SDK doesn't handle logs level SFMCSdk.setLogger(logLevel: .error) // Could be .debug or .warn as well No matter what value I put in this method it just floods the console with all ...
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Adding additional field to '_PushAddress' in Marketing Cloud and passing the value through API call

Currently I cannot extract SubscriberKey/Contact Key when querying _PushAddress. Hence, I added a an additional field called SubscriberKey to the _PushAddress in Data Designer. I can query this field ...
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iOS ServiceSDK/Chat - Pre-chat button not fully clickable

We are displaying some pre-chat fields to the user, based on the documentation for iOS ServiceSDK and found the following issue: The button "Chat with an Agent" is only clickable in the text ...
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3 votes
2 answers
177 views

Force logout and database clearing in background mode after 9.1.1+ Salesforce MobileSDK update

We are facing a problem on IOS(iPad OS) devices when authorized users are logged out from applications when they hide applications in background mode. This problem appears after we had updated Mobile ...
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0 votes
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92 views

Got Error Message "The operation couldn't be completed. No space left on device", but we do have enough storage on device

Mobile SDK Developer, We are building an app running on iPad based on the mobile sdk, we got this error information when we try to use the code below to query information from SF org. import { ...
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71 views

How to send MobilePush data into a data extension?

So I have a client that has been sending MobilePush data using an SDK to "All Contacts" in Contact Builder from their Mobile App. The question that I have is whether this same MobilePush ...
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1 vote
1 answer
362 views

Migration Issues from MarketingCloudSDK 7.6 to 8.0.1

I am following this guide to migrate to the MarketingCloudSDK Version 8.0.1 https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/get-started/get-started-migration.html. I removed the SDK ...
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0 answers
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Mobile Push Notification Error - Error:java.lang.reflect.InvocationTargetException

Got the error message - Error:java.lang.reflect.InvocationTargetException while sending a test notification via the connected app.
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1 vote
2 answers
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SF Chat Android SDK v4.2.1 (latest) not compatible with Android 12

Steps: Setup an Android project with targetSdkVersion: 31 Include v4.2.1 of SF Chat Android SDK (latest available) implementation "com.salesforce.service:chat-ui::4.2.1" Run the app and ...
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0 votes
0 answers
24 views

Some users in India using the mobile app had a error Could not refresh token

Some users in India using the mobile app had a error Could not refresh token, while the mobile developer use the same account in China didn't have this at all. is there anybody here encountered this ...
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0 votes
1 answer
29 views

Marketing Cloud Mobile Events

I would like to ask about the app events that SFMC SDK sends to SFMC. It is possible to see the devices who installed the app but is it possible to know whether the app is uninstalled? Which events ...
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1 answer
21 views

Minimum version of Android on devices for Mobile Push

What is the minimum version of Android on users' devices that MobilePush supports? I'm using SFMC Sdk for integration into my app.
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1 vote
1 answer
33 views

Is that possible to create one connected app with pin protection enabled which support pin protection in other organizations

I was trying to use salesforce mobile sdk to create a react native app. Then I created one connected app in Organization A, then login to Org A, I can see the pin protection and bio-metrics enabled. ...
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0 votes
1 answer
141 views

app created with forcereact create doesn't start metro bundler

Following the instruction on the Trailhead article, i created a react-native app with forcereact create. Everything went well but after i run yarn start or npm start, open xcode and run the simulator, ...
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0 votes
1 answer
280 views

Custom activity - Push notification from marketing cloud to a app written in flutter

Goal:: What I want is for my marketing team to be able to set up a geofence and a push-message through a custom activity in journey builder. Problem: The mobilePUSH SDK doesn't support flutter which ...
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0 votes
1 answer
142 views

How to customize community user login page of salesforce mobile sdk-react native app

Steps to reproduce: Community user login with specific url (Login page is Experience Builder Page) login successfully and redirect to login page instead of home page Expected: Community user login ...
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1 answer
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Community user login successfully and show a web page instead of Salesforce Mobile SDK home page

I am developing a react native app by using salesforce mobile sdk, and there is a problem for community user login. Steps to reproduce: Community user login through the specific url. Login ...
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18 views

SDK shows the Knowledge Articles that are Un-published and re-categorized

Third Party App is using 'Embedded Service SDK' to access Articles from salesforce. Could see that the articles that are Un-published and re-categorized in salesforce are still available for users in ...
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102 views

Persist opendirect URLs from cold start android and iOS

I'm able to get opendirect URLs into the app on both android and iOS and they deeplink as expected when the app is in the background, however, these urls don't persist when the app is killed. I'm sure ...
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0 votes
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20 views

Soups are cleared unexpectedly sometimes in the react native app generated by forcereact

I have built a react native app by the Salesforce forcereact. My end users sometimes encountered the problem that their soups in the global store were automatically cleared. I have checked my code and ...
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