All Questions
Tagged with sfmc or marketing-cloud
13,648 questions
0
votes
0
answers
18
views
Getting LastRunDate of a specific automation via API
I'm trying to get LastRunDate of a specific automation using REST API GET
/automation/v1/automations/{id} (Ref: https://developer.salesforce.com/docs/marketing/marketing-cloud/references/...
0
votes
0
answers
28
views
How to retrieve contacts from a Random Split control group in Salesforce Marketing Cloud after 3 months?
I have a Journey in Salesforce Marketing Cloud that has been running for 3 months. In this Journey:
I used a Random Split to divide contacts into 90% (who received an email) and 10% (control group – ...
1
vote
0
answers
21
views
How to Send Mobile Push to a Specific DeviceID in Salesforce Marketing Cloud?
I have encountered an issue where push notifications are sent to all active DeviceIDs associated with a contact by default. While this behavior ensures broad coverage, it introduces several challenges:...
- 83
-2
votes
0
answers
13
views
Marketing Cloud Duplicate records
Currently have a number of records with duplicate email address's. I am trying to find duplicate records with mismatching subscriber status. Need help in writing the sql for a query like this.
0
votes
1
answer
31
views
Search data extension by non primary key
I've got a data extension with an Email non-primary key, and need to make an API call to find all records matching a given email address.
Looking through the documentation there's the REST call to ...
0
votes
0
answers
22
views
Data Cloud & Marketing Cloud Engagement - Activating to a single MC BU
Is anyone aware of any nuances or restrictions associated with triggering journeys using Data Actions from both a DC sandbox org and DC production org to a single Marketing Cloud Engagement business ...
- 5
-1
votes
1
answer
25
views
Dynamically select an email based on a value in a DE
I have a request to select the email at time of send based on the asset ID within a DE. The number of asset IDs may change but it is deterministic. (value = 504). I am unaware how to do this using ...
- 31
0
votes
1
answer
23
views
SFMC SQL string to pull day and month from GETDATE() and compare to day and month from custom Salesforce date field
I'm attempting to create a SFMC data extension using SQL which pulls contacts who's date of birth is equal to today's date. This is so that I can create a birthday journey.
I've been trying a few ...
- 37
0
votes
1
answer
36
views
Can i setup the SAP using an already existing TLD?
I have a question regarding SAP. Is it possible to use mycompany.com as the domain, even though it is already being used as a website?
Or should I still use a subdomain for wrapping links and get a ...
- 1
0
votes
0
answers
28
views
New Attributes Added to Data Cloud Activation Not Reflected in Data Extension
I recently added new attributes to an existing and active Data Cloud activation in Salesforce Marketing Cloud. However, the corresponding Data Extension in SFMC didn’t update to include the new fields....
- 83
0
votes
1
answer
41
views
Salesforce Marketing Cloud: Private Domain vs. Verified Domain
I'm trying to understand the difference between Private Domain and Verified Domain in Salesforce Marketing Cloud.
I get that a Private Domain offers full DKIM, SPF, and DMARC authentication for your ...
-2
votes
0
answers
18
views
Does an automation with various sql activities, on automation studio, still writes on the target Data Extension if the activity gets an error?
What apparently is happening is that my activity on step 3 still writes some records on the target Data extension, despite getting an error (Cannot insert null values). The error is simple and is ...
0
votes
1
answer
31
views
Update ActiveFlag in AccountUser With SSJS POST SOAP Request Returns Status 200 but Data Not Updated
(translate with chatgpt from Chinese)
Hello, I developed a functionality where I used WSProxy to retrieve the required AccountUser, then obtained an access token and sent a SOAP request to update the ...
- 3
0
votes
0
answers
43
views
SFMC Journey Builder Exclusion Script with Code Snippet
I wish to use an Exclusion Script within an Email Activity to check whether a contact should be suppressed from receiving an email.
Exclusion Script: TreatAsContent(ContentBlockbyId("123456")...
- 1
0
votes
0
answers
12
views
SFMC MobilePUSH SDK error setKeychainAccessibleAttribute for iOS with Objective C
Below link directs to a issue of SalesforceCloudMarketing Error you get and its solution is also given in trailing messages,
iOS MarketingCloudSDK -v 8.0.13 and SFMCSDK -v1.08 - App Crash
This can be ...
1
vote
1
answer
95
views
Package Manager | Solution Package - URL
I am trying to build a custom package and wanted to try the new feature 'Solution Package'.
Below is what I have tried so far.
Packaged 2 journeys. Downloaded the package as JSON.
Created a Code ...
- 2,050
0
votes
1
answer
24
views
How to Trigger the follow-up SMS message in Salesforce Marketing Cloud
Is there a way to trigger the follow-up sms message using Salesforce Marketing Cloud MobileConnect 2-way short code for the French market(In Journey Builder)?
These are the detailed context.
System ...
2
votes
0
answers
33
views
How to Track Full User Path Across Journeys in SFMC?
I'm trying to track the full path of users across all journeys SFMC, including their entry activity, exit activity and exit reasons. My main challenge lies in capturing exits caused by exit criteria, ...
- 21
0
votes
1
answer
40
views
What is the data retention limit for Tracking Extracts in Salesforce Marketing Cloud?
I am using Tracking Extract in Automation Studio in SFMC to export engagement data, such as sends, opens, and clicks. While Data Views are limited to retrieving data from the past 6 months, I noticed ...
- 83
0
votes
0
answers
34
views
Is it worth exporting SFMC engagement data if connected to Data Cloud with Starter Bundle Data Streams?
With SFMC's upcoming 180-day data retention policy (effective Jan 15, 2025), I'm considering whether exporting engagement data to external storage (e.g., S3) is necessary.
I already have a connection ...
0
votes
1
answer
40
views
SFMC SQL string to get records which are 90 days between TODAY and a date field
I'm having issues with a SFMC SQL string which should get records which have check_in_date 90 days from TODAY. So if today is 28/11/2024, I only want records that have a check in date between 28/11/...
- 37
0
votes
1
answer
44
views
SFMC Track Page View - Item not in catalog error
I'm working with a client on the implementation of Einstein Recommendations and more specifically tracking item/product activity on their website. We've had some issues because, as most of you will ...
0
votes
2
answers
50
views
Is Adding Hard Bounces to Auto-Suppression List a Good Practice in SFMC?
SFMC’s bounce management system marks subscribers as Undeliverable after:
1 bounce for trusted domains (e.g., Gmail, Hotmail).
3 bounces within 15 days for non-trusted domains.
For non-trusted ...
1
vote
1
answer
41
views
Difference Between GA4 Property Tracking and UA Property Tracking
I use UA Property Tracking in SFMC, which automatically adds UTM tags like utm_source, utm_medium, and utm_campaign to email links. In contrast, GA4 Property Tracking lacks these tags and only adds ...
- 83
0
votes
0
answers
52
views
Send WhatsApp messages immediately to new leads
We want to send immediate WhatsApp messages to new leads who fill out a form on our website. Currently, we are using Sinch on Marketing Cloud to send these messages.
To send a WhatsApp message to a ...
- 163
-1
votes
1
answer
40
views
Is Left join the correct action for my combine SFMC SQL
SFMC SQl are already confusing add to that, I'm not confident I'm using the correct action to pull all journey sends, along with who opened, clicks, unsubscribed, and bounces. I'd love you input if I'...
0
votes
0
answers
17
views
Get Push notification title using SQL Marketing Cloud
I'm trying to get push notification title using SQL but I only found body on existing dataviews , does someone knows how can I get it?
-1
votes
2
answers
51
views
Is there a proven exclusion script for Journey Builder that will delay emails over the weekend to the following Monday?
I have a basic journey in JB that sends a Thank You email for new subscribers. The email goes out within minutes of the subscriber signing up (within 5-10 minutes at most). I would like to DELAY these ...
-1
votes
1
answer
43
views
Where to Track the UTM Parameters Enabled in Salesforce Marketing Cloud?
Recently, we enabled the Web Analytics Connector in our lower environment. To verify whether the UTM parameters were working, we sent out a test email to our email IDs and checked the tracking details ...
- 11
0
votes
0
answers
47
views
Find and Update Specific Field in all Data Extension
I want to find where a specific field is used searching in all Data Extension, after that we need to update the field in the data extensions found with a new field.
For the first part I have this ...
-1
votes
1
answer
35
views
Marketing Cloud Engagement
Requirement: If someone visits our website, whether they are known or unknown, we capture their data. Additionally, we track details such as the specific tabs they navigate to, live interactions on ...
- 1
-1
votes
0
answers
23
views
Issue with utm_campaign and {{Set per Message}} in Salesforce Marketing Cloud
I have Google Analytics Tracking enabled in my SFMC setup, with utm_campaign set to {{Set per Message}}. This should theoretically add the utm_campaign parameter to all links in my Journey emails ...
- 83
-1
votes
0
answers
52
views
Best Practices for Handling Hard and Soft Bounces
I wonder how to handle with hard and soft bounces in SFMC to maintain high deliverability and engagement without losing communication opportunities with clients.
Current Strategy
Hard Bounces:
I ...
- 83
-1
votes
0
answers
47
views
Syncing SMS Opt-Out/Opt-In Between Marketing Cloud and Sales Cloud Custom Preference Object
We have a custom preference center in FormAssembly integrated with Sales Cloud. In Sales Cloud, we use a custom object Preference__c with a field SMS__c with a value of ON or OFF to represent whether ...
- 467
0
votes
2
answers
48
views
Managing Email Consent in SFMC Journey
In my SFMC setup, I handle email consent as follows:
I have an automation that runs hourly to update the All Subscribers
status based on opt-in/opt-out information from the Subscription
Center.
When ...
- 83
0
votes
0
answers
31
views
SFMC Passing Incorrect UTMs into URL
We are having an issue where we specifically set our UTM values for our URLs and use this as the URL in our buttons in Content Builder.
Example being: mysite.com/client-testimonials/?utm_campaign=...
-1
votes
0
answers
41
views
Multiple Business units connected to same Org
I have multiple business units in marketing cloud.
And one sales cloud instance.
At the moment We have a parent business unit which is connected to the sales cloud org and the records are then share ...
- 33
0
votes
0
answers
30
views
What is the best way to reliable unsubscribe someone with very dynamic emails and different campaigns in one journey?
Here’s the situation in short.
We have email series running for all kinds of series but when making those dynamic for different languages, we run into the problem making people unsubscribe without ...
0
votes
0
answers
42
views
SFMC Mobile Connect Message Undelivered
I've been trying to troubleshoot a mobile connect subscriber not receiving our SMS messages. After some digging, SFDC Help said that the mobile number is 4505 erroring "...
1
vote
1
answer
74
views
How to Edit Template-Based Emails With Locked HTML
I have encountered challenges with template-based emails versus HTML-based emails. Here’s the issue:
When I use a template-based email in SFMC, the HTML is locked, shown by a lock icon next to the ...
- 83
0
votes
0
answers
23
views
IP Warming and Bounce/Blacklist Management Strategy
I am planning for IP warming and preparing response strategies for potential issues that may arise during the process.
I have a few questions regarding bounce handling and IP blacklist management:
...
0
votes
2
answers
74
views
How to update a data extension upon click from a CTA in an email
How to update a data extension from a CTA click in an email
Recently I have been asked to create an email whereby when the user clicks a link or button, it executes an UpsertDE to my chosen data ...
- 11
-2
votes
1
answer
41
views
What happens to a Contact if it is deleted mid-journey in SFMC?
I wanted to undertsand whether a Contact will exit from journey if it's deleted while the Contact is on a wait Period within the journey
- 1
0
votes
1
answer
68
views
Fetch URL parameter and add it to hidden field in embedded cloudpage form
In my email I have a CTA that leads to an Cloudpage form embedded on our website. This URL has 'skey' as url parameter, which I need to pass on from the email to the form output.
In my cloudpage form ...
- 3
1
vote
1
answer
117
views
BuildRowsetFromJSON returns null when parsing a hierarchical JSON string sourced from a DE
Below is the sample JSON and the AMPScript to extract the necessary fields from the JSON
{
"_logLevel": "info",
"msg": "attempting to send email to sendgrid",
&...
- 45
0
votes
0
answers
38
views
Troubleshooting Marketing Cloud Connected Apps Authentication Errors
Lately we've been encountering every few days the same error in the activity log within Contact Builder/Data Sources for the MC connector:
The error comes and goes every few days with the same ...
- 151
0
votes
1
answer
43
views
Can't update DE in Audience Builder OR update using query
I have a data extension that is mostly Boolean fields (null, true, false). the setup is this:
subKey
Row1
Row2
Row3
123
False
456
True
The fields are updated through a very complex cloudpage set ...
- 11
0
votes
1
answer
24
views
Any naming limitations for Journey Builder ampscript variables? I'm getting an unrecognized expression error
Error message says
Variable value expression is invalid. See inner exception for detail.
Script: set @TOTAL_VISIT_FOR_LIFETIME_CNT = [TOTAL_VISIT_FOR_LIFETIME_CNT]
Variable Name: @...
- 15
-1
votes
1
answer
38
views
Deduplication of emails, can you generate a list of which email subscribers were deduped [closed]
I need to generate a list of who was deduped when sending an email. Is there a solution to this?
Thanks,
W
2
votes
1
answer
46
views
'Expect' header added in automation studio
We are calling a 3rd party API and we noticed that marketing cloud is adding automatically the 'Expect' header when running the code in a script while its not when running the code in a cloud-page.
...
- 837