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Questions tagged [contact-deletion]

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Overwrite email address and mobile number for selected contacts without deleting them

We have a requirement to implement a masking mechanism (overwriting existing values) of both email addresses and mobile numbers values for specific contacts within all MC attribute groups configured ...
Barak's user avatar
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1 answer
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Deleted contacts not coming back in contact sync in SFMC

We have a contact sync set up in SFMC that brings over all records where "Emailable contact = true" (Emailable Contact parameters determined by us in a flow that marks that field true or ...
nponta01's user avatar
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How to Contact delete (All contacts) in Child BU

Is there a way to do contact delete in Child BU? (All contacts) I want to delete the Contact in bulk. All marketing activities (Journey, e-mail sending, etc.) take place in Child BU. I would like to ...
Seungil Shin's user avatar
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1 answer
169 views

Massively delete contacts from +1000 data extensions

I'm cleaning our Marketing Cloud instance and I have a folder containing more than 1.450 data extensions I'd like to delete. I need to delete both contacts and the data extensions. I was wondering if ...
Blanca Escalera's user avatar
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1 answer
126 views

How can I query deleted contacts using a query through the REST API?

I am sending a SOQL query through the REST API @ <baseurl>/services/data/v55.0/query/?q=<query> I need to get deleted contacts. I just deleted a contact as a test and I cannot query it. ...
ThomasRones's user avatar
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41 views

Marketing Cloud Journey not triggering when resyncing contacts from Salesforce (after Contact Deletion)

Background: Due to the contractual contact limit, contacts in Marketing Cloud are being deleted by the "Contact Deletion by Contact Key" API from Salesforce. A checkbox field on the contact ...
Manass Greedharry's user avatar
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0 answers
505 views

Deleting Converted Leads from Marketing Clouds

My Marketing Cloud account has 3 synchronised data extensions: Lead, Contact and Account. We recently went over out contact limit, and I discovered that Marketing Cloud syncs converted leads twice, ...
Peter Irving's user avatar
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1 answer
642 views

Can you delete hard bounce contacts from Marketing Cloud? [closed]

We'd like to to reduce our overall contact count in Marketing Cloud and the idea of deleting the Hard Bounces came up. Is this a good idea? Do these records count towards our overall Contact Count?
Chris's user avatar
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135 views

Contact Deletion - How to prevent contacts from reentering a Journey?

I intent to delete a number of contacts from "All Contacts" list. At the same time, I have Journeys, which had contacts injected more than 6 months in the past and I would like to prevent ...
JonGR's user avatar
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1 answer
1k views

How to create a data extension from a Mobile List?

We have created a filtered list in Contact Builder: Contact Key not null AND Email Address null AND Mobile Number null AND Device ID null AND CUSTOMER_ID null This lit identifies the subscribers that ...
Oicat74's user avatar
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2 answers
932 views

Contact Delete Via Rest API

I am trying to delete the contacts in data extension which should be removed from all sendable DEs and the All Contacts. Please note that I have already setup the contact configuration to zero days (...
Chandan's user avatar
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Contact deletion error: duplicate value found: <unknown> duplicates value on record with id: <unknown>

As the title states, I get this error message when attempting to delete certain contacts: duplicate value found: duplicates value on record with id: There are questions/google search results for ...
Sunlight's user avatar
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1 answer
1k views

Contact deletion in Child BU

I've successfully processed contact deletion in Parent business unit, but I'm having trouble with setting automation program for deleting contacts in Child BU. As far as I know, the contact deletion ...
Lilyn's user avatar
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2 answers
716 views

How to delete multiple records from Publication list in SFMC - Marketing cloud

There is script available delete one record at a time. How to delete multiple records? <script runat="server"> Platform.Load("core","1.1.1"); var subkey = &...
Venkatesh Patil's user avatar
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1 answer
1k views

How many SFMC contacts can be deleted in one REST call?

Specifically for the delete type "by key" or "by id" as outlined in the documentation: POST /contacts/v1/contacts/actions/delete?type=keys Wasn't finding any specific documentation ...
Daniel's user avatar
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1 answer
154 views

Is there a remaining duration of the profile data in the IGO_Profile?

do someone know if there is a remaining duration of the profile data in the IGO_Profile. Will the data be deleted after a certain period of time? Unfortunately, I haven't found anything. Thank you for ...
Marius 's user avatar
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1 answer
2k views

Delete Contacts via REST API Using Postman in Marketing Cloud

Trying to setup a way to delete contacts from a synched data extension via REST API. It's from the connector pulled from a CRM object. Connection has been paused, there is no way to delete it directly ...
Alexander's user avatar
1 vote
1 answer
312 views

Is it safe to delete Populations in SFMC?

We are working on a Contact Deletion process in SFMC and are now dealing with an issue regarding Populations. Basically it's not removing contacts from there and so they still count against the ...
Arthur Noort's user avatar
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1 answer
2k views

Deleted/updated contacts are re-added/re-updated with original value in Marketing Cloud

I encounter an issue with Marketing Cloud when I delete/update contacts, the contacts are always uploaded back to Marketing Cloud (or the original value updated back). Currently our contacts are ...
Aurelien's user avatar
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1 answer
192 views

Reintroduction of Contacts that could be processed by deleting contacts

This is my question: For example: I make a backup of number X records on the synchronized Salesforce Account. Then I pause the Synchronize Data Sources and so I start Contact Deletion in the Marketing ...
Nap's user avatar
  • 71
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1 answer
104 views

Excluding a DE from Contact Deletion

I have a question about Contact Deletion: How could I proceed if I want to exclude from Contact Deletion of All Contacts, a DE that is populated daily with the contacts injected in JB through ...
Nap's user avatar
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1 vote
2 answers
3k views

Merge of duplicate Salesforce Contacts - impact on Marketing Cloud?

I would like to understand what happens in the case of Duplicate merges in the CRM, and how does that impact Marketing Cloud? My guess is that there is no way to merge Marketing Cloud history when ...
LimeWeb's user avatar
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2 answers
2k views

Contact Deletion

How could i proceed in order to delete all Contacts with Contact Deletion (about 17 million contacts)? Using random data extensions I would have limits related to the number of data extensions. Do you ...
Nap's user avatar
  • 71
0 votes
1 answer
885 views

Applying synchronization filter, can it affect All Contacts count?

We have been using the Marketing Cloud Connect for a few months. However, during the initial sync we did not turn on any filters, which resulted in having over 1 million records in our synchronized ...
nix9247's user avatar
  • 538
0 votes
2 answers
1k views

Identifying records in MC to delete

I'm trying to delete a large number of records from SFMC to avoid being charged extra. I've run several different SQLs to help identify the records I don't need, but when I run the Contact Count ...
Greg Beazley's user avatar
0 votes
1 answer
439 views

How to identify all records in MC that are not in a Synchronized Data Extension

I recently synched over a large number of Salesforce Leads for an email campaign. I now want to remove those Leads from MC. My first step was to adjust the sync settings in Contact Builder, which is ...
Greg Beazley's user avatar
0 votes
1 answer
842 views

Is there a way to use SQL to identify all records who are not part of an active Journey in Marketing Cloud?

I am a novice when it comes to SQL. I'm trying to identify all records in Marketing Cloud that are not part of an active journey (ie. they have never been a member of one or have exited one in the ...
Greg Beazley's user avatar
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0 answers
517 views

What are the considerations when deleting the All Subscribers list and only adding contacts when emailing them?

I'm in the process of cleaning up our MC database to save on costs and improve efficiencies. My question: Considering our setup below, what would the downsides be if we were to delete our All ...
Greg Beazley's user avatar
0 votes
1 answer
521 views

Contacts and objects in Marketing Cloud

I am still fuzzy on how contacts are calculated. There are various objects in MC. We have contact_salesforce object, account_salesforce object, user_salesforce, case etc. I was told that ...
GS65's user avatar
  • 157
1 vote
1 answer
628 views

Delete contacts through rest api

I am trying to automate the deletion of contacts based on a data extension. I am using this script but it keeps giving me the error "ERROR: Error has occurred". Any idea what I might be doing wrong? ...
user3485470's user avatar
5 votes
2 answers
931 views

Deleting a Mobile Connect instance of a contact only (without deleting the entire contact)

The current deletion framework that was added last year does deletes entire contacts. A contact deleted this way is deleted from: All Contacts All Subscribers Mobile Connect I have a problem where ...
Rafał Wolsztyniak's user avatar
0 votes
1 answer
861 views

Deleting doubled subscribers on Marketing cloud

I have a problem as some subscribers have both Lead and Account records (with the same email address), likely due Lead Conversion Process. This creates two separate records which mean two different ...
Benedetta Pollastrini's user avatar
0 votes
1 answer
981 views

Best practice on contact retention in Marketing Cloud

I am looking at doing some inactive subscribers deletion for my company. We have subscribers in MC that are from beginning 2018. We also have some subscribers which are double, some don't have a ...
Benedetta Pollastrini's user avatar