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Questions tagged [contact-deletion]

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Deleting a Mobile Connect instance of a contact only (without deleting the entire contact)

The current deletion framework that was added last year does deletes entire contacts. A contact deleted this way is deleted from: All Contacts All Subscribers Mobile Connect I have a problem where ...
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1answer
32 views

Deleting doubled subscribers on Marketing cloud

I have a problem as some subscribers have both Lead and Account records (with the same email address), likely due Lead Conversion Process. This creates two separate records which mean two different ...
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1answer
56 views

Best practice on contact retention in Marketing Cloud

I am looking at doing some inactive subscribers deletion for my company. We have subscribers in MC that are from beginning 2018. We also have some subscribers which are double, some don't have a ...