Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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14 views

Journey Builder Activation Error: FIELD_INTEGRITY_EXCEPTION;Required field is missing: rules;;Flow Save failed

Until Last Friday, I was able to activate my Journeys that had a Salesforce Data Event as an Entry Source without any problems and since then nobody has edited the user permission settings as far as I ...
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24 views

Journey Builder and relative dates criteria

Is there any way on Journey Builder to use Date fields and relative dates? It seems that we can only select a specific date (is equal/after/before MM/DD/YYYY). I would like to create a Salesforce ...
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6 views

Salesforce Marketing Cloud Unsubs

If person A's email address is marked as a hard bounce and is captured in all subs, Nothing is updated in CRM. But if person A updates his email address through a custom subscription center which is ...
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1answer
31 views

Marketing Cloud SQL - cannot insert a NULL value into a non-nullable column

I'm using Marketing Cloud Connect and have synced across the Salesforce Contact object, which becomes a data extension. I have another data extension that I send related information to and I want to ...
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14 views

If I intend to use Person Accounts but need to get contacts into Salesforce before this can be enabled, should I keep contacts 'private'?

I'd just like to understand the implications of this as we unfortunately need to hit an unmovable deadline and having contacts in the Salesforce or is necessary for our Marketing Cloud deadline (we're ...
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18 views

Person Accounts - what are the implications for Marketing Cloud Connect?

I'm working on a new account (two months old) and don't currently have Person Accounts enabled, but my audience is largely B2C so I can see why having Person Accounts would be a sensible approach. ...
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20 views

Campaign member track from marketing cloud

I have an integrated account, and I wanted to know if through the salesforce cmarketing cloud connect it was possible to update the campaign member of a campaign in salesforce from cloud marketing, ...
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27 views

When sending an email from sfmc is there a way to update the SF Individual Email Result record? Or has it not been created yet?

The team would like to supplement the IER records on SF with some data sent to a data extension record. (Create a new field on the IER and populate it with a data extension value). Now I know how to ...
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1answer
35 views

Need Guidance on Marketing Cloud Sync and Journey Builder Set up

I need some Architecture / Data Modeling help in regards to Journey builder and the CRM   I am brining new Customers into the SFMC via a Salesforce Data Event in Journey Builder, for a welcome journey....
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18 views

Update subscriber fields in All Subscribers List

In Service Cloud I have specific fields on the Contact for bounces. But when the Contact changes his/her email address these fields are refreshed. I want to update the All Subscribers list status ...
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31 views

Lead ID - Contact ID - MC Connect

I use Lead Id and Account Id (for converted leads) as the main subscriber key, but there are some cases where they might use Contact ID as the key. These Id values are different in Sales Cloud for a ...
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Do I need Multi-org enabled to use SF data entry in journey builder for a Child BU?

We are trying to set up an SF data entry in Journey Builder for a child BU. It works in the parent BU which means it is nothing to do with the connection but not for the Child Bu. We are getting the ...
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38 views

Prerequisites/limitations using Person Accounts with MC Connect

are there any Prerequisites/limitations or things to definitely watch out for when integrating the Marketing Cloud to a Sales Cloud where Person Accounts are being used instead of regular contacts? ...
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21 views

Marketing Cloud Connect features in Lightning Experience

I'd like to know if now it's possible to use Marketing Cloud Connect features in Lightning Experience? thank you very much
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31 views

Marketing Cloud Connect Issue when updating Salesforce Data

Until last week I was able to update information from Marketing Cloud to Sales using the following code. Since the last weekend it stopped working, anyone knows if there was any security release that ...
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23 views

Tracking Journey Builder sends in Sales Cloud [duplicate]

Journey Builder won't let me select a Salesforce Data Extension as an entry event and I am not able to use the Salesforce Specific Events as the segmentation data model in SFMC differs from the Sales ...
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1answer
29 views

Am I able to define what I want to sync via Marketing Cloud Connect?

If I have multiple datasets in Salesforce, am I able to sync only subsets of this to Marketing Cloud via Marketing Cloud Connect?
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49 views

How many Salesforce users do we need to install MC Connect / SFMC?

When installing MC Connect, is it a best practice to have 2 Salesforce Admin users ? One for installing the MC Connector, and the other to use as Salesforce system tracking user (to connect with a ...
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1answer
32 views

Using Salesforce Contact ID as Marketing Cloud Subscriber Key - what are the consequences?

Context - this is an entirely new setup with Service Cloud and Marketing Cloud. I understand that we'll need to use the Salesforce Contact ID as our Marketing Cloud Subscriber Key in order to deliver ...
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1answer
41 views

How to link the device ID to the right contact in SFMC and be able to trigger personalized push notifications / MobilePush?

Our client wants to use MobilePush to trigger personalized push notifications in real time to their contacts. His SFMC org will be connected with Salesforce CRM (so the Contact ID on the org would be ...
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1answer
79 views

Send email in real time with SFMC connected with Salesforce CRM

The sync of data between SFMC and Salesforce CRM when the MC connector is in place, has at least 15 minutes delay, which is too long for some client use cases. We need to send transactionnal messages,...
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70 views

Marketing Cloud Journey with short wait times and use of synchronized data extensions

Background: I have Journey based on Salesforce Data Event (Contact object) I expect that the entering Contact will have some field populated within 15 minutes which I want to check in decision split ...
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50 views

Integrate data in the child or parent BU in SFMC?

Our client has a corporate edition with 2 BU (one parent and one Child BU). He wants to connect service cloud to his SFMC org. In the future, they may need to deploy other countries (BU) on the SFMC ...
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1answer
30 views

Sending email to Salesforce Community User through Marketing Cloud

I am trying to send email to Community Users whenever they are created or updated. I don't want to use Community (available in salesforce data source) since I can't add entry criteria there. In my ...
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1answer
64 views

What ContactKey in SFMC when sources of Contacts are Salesforce CRM and other external platforms?

Our client wants to connect his Service Cloud with Marketing Cloud. When connecting Salesforce CRM with Marketing Cloud, the Contact ID becomes the SubscriberKey/ContactKey in SFMC. The client also ...
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38 views

Connect a Salesforce CRM platform under construction with Marketing cloud

We have a project of a Salesforce CRM build associated with a Marketing Cloud platform, so there is a MC Connector. Do we need the CRM to be finalized before begin the connexion ? Are there any risks ...
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2answers
144 views

How to use Survey Monkey with integrated Sales Cloud and Marketing Cloud? [closed]

Thank you for your interesting. Our client have been done implemented properly with Marketing Cloud and Sales Cloud Core. also, they want to know how to send survey link provided by Survey Monkey ...
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1answer
71 views

Can Marketing Cloud Connector User be an API user instead of System Admin?

Can MCC user in CRM be set as anything other than System Admin? Is it possible to tailor the MCC user permissions to restrict Marketing Cloud from accessing specific Objects and/or fields? e.g.1 we ...
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1answer
50 views

Marketing Cloud Connector - changing authentication to JWT

In October 2019 release of Marketing Cloud, Salesforce have implemented a newer way to connect the two clouds together using JWT. I wanted to know if I were to upgrade to this connection type will ...
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1answer
54 views

Marketing Cloud Connect - extracting data from Sales Cloud with Shield Encryption

We would like to implement shield platform on the Sales Cloud and use the Marketing Cloud Connect to have the Sales Cloud data in the synchronized data extensions. Will the data in the synchronized ...
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1answer
41 views

Querying sales cloud object

I am using cloud connect between Sales cloud and marketing cloud .I couldnt find information on one issue, Is it possible to use query in marketing cloud activities ,but using sales cloud lead or ...
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22 views

How to use events for abandoned carts?

So, I’m studying some configurations in Marketing Cloud and I’ve found that we can use the Events in Contact Builder to find contacts that abandoned their carts in some e-commerce. But I’m not finding ...
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1answer
62 views

Data inconsistency between SFMC and Sales Cloud

We are facing a strange problem with Synchronized Data from our Sales Cloud org. Long story short, we are observing data inconsistency between Sales Cloud and the Synchronized Data Extensions. ...
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1answer
165 views

How are Contacts in Marketing Cloud counted? [duplicate]

Salesforce bills Marketing Cloud on total number of Contacts within the system. I'd like to know what exactly is used to count these? Is this the Email Studio > All Subscribers list or the Contact ...
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50 views

Marketing Cloud Connector integration with Sales Cloud

Anyone ever run into this issue? Here’s what happened. Salesforce connector just finished integration last week. Everything worked - I set up objects to sync, they were syncing just fine (synchronized ...
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1answer
20 views

Querying synchronised data extention

I had a task of getting records from a synchronised data extention and get the opens and clicks from the emails of that DE. The problem is that I cant see those DE in query category . So, i was ...
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1answer
51 views

Email Tracking Results not populating

We did a Marketing Cloud Connect configuration on a new customer project and came across an issue we've never seen before and none of the usual integration fixes work: Sends from Marketing Cloud to ...
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1answer
47 views

Customer Marketing Cloud unsubscribe process, do we need to handle complaints, bounces etc

I am building a custom unsubscribe process. We make use of the connector. Everything works fine, but I'm wondering if we need to take care of _Complaints, _Bounces and _Unsubscribes. These are held ...
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1answer
63 views

Data Extension Synchronisation of child BU

I have a task of synchronising object from sales cloud to marketing cloud as DE . The problem is that I only want the child business unit object to be synchronised in marketing cloud. I have used ...
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20 views

Journey Builder powered by Automation: Create lead in SFDC doesn't work

I have a Cloud page capturing Lead information from my website. On an hourly automation, I collect the latest enquiries (in the entry DE of Journey) and I create a LEAD in Salesforce, based on Journey ...
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1answer
43 views

Tracking From Marketing Cloud to Salesforce stopped working

tracking flow between Marketing Cloud and Salesforce has stopped working for our SF org since December 2019. I do not know what caused it; we currently have a case raised with support but doesn't seem ...
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1answer
85 views

Web service callout failed: Unable to find header type info forsecurityHeader

How to construct a security WSSE header in APEX code to make a SOAP call out? I keep getting this error when trying to execute my request: Web service callout failed: Unable to find header type info ...
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2answers
255 views

Salesforce Integration - An exception occurred while saving the integration

I'm stuck in the middle of switching from single-org to multi org. In Marketing Cloud Setup > Salesforce Integration, I am getting the following error: An exception occurred while saving the ...
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1answer
36 views

Salesforce Send - Report - question on import behaviour?

I have created a Salesforce Send which use a Report in Sales cloud. My report in Sales cloud gets updated weekly! If I use this SalesforceSend in my automation, which is set to run Weekly and send ...
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126 views

Create new record in Journey Builder gives error that activity contains field mappings to an event which does not exist on canvas

We synced our Marketing Cloud with our Service cloud and today we tried to create a new object through journey builder. However, although our mappings are correct (checked 20 times already) we get ...
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2answers
62 views

ERROR 500 when using UpdateSingleSalesforceObject

I've created a landing page that updates some fields in Salesforce Object 'MktStatus__c'. %%[ var @updateRecord set @sk = '003D000000zm6gXIAQ' set @mct = '03' set @fieldname1 = concat('...
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48 views

Activation Failed !! Trigger send in Sales cloud using Marketing Cloud Connect

This seems strange, where in I had activated the same Triggered send and was working fine... The only change I performed was I added a Triggered send data extension in to the definition and added a ...
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44 views

Accessing/storing additional attributes using Salesforce Triggered Sends

I have setup a Triggered Send inside Sales Cloud (using the MC Connector) and have created a Triggered Send Data Extension which records get appended to when they're triggered. I would like to know ...
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27 views

Some Facebook Leads are not recording into Marketing Cloud Data Extension

We have configured the Lead Capture in marketing cloud org and created the Lead Capture Task and connected it with the Facebook ads page. It is working fine and most of the leads are recording in ...
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1answer
21 views

Use CRM field change to act as a trigger for a contact getting into a SFMC journey

I'll appreciate your help, We have already established MC connect to our client's CRM (SF Sales). In the CRM, we have an Object that is connected to a second object. We want that a certain change in ...

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