Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

1
vote
0answers
17 views

Query keyword and shortCode of a mobile number | Mobile Connect

Does anyone have any idea how to retrieve the mobile numbers by an SQL query using the Automation Studio passing as a keyword parameter or a shortCode. I just found the _MobileAddress extensions and ...
0
votes
1answer
39 views

How do we set up the subscriber key in Marketing Cloud

I am new to Marketing cloud and recently started working on it.I have Service cloud org where i have my contact data.Now i want to connect my service cloud with marketing cloud Org.For this i Used ...
2
votes
1answer
41 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
1
vote
1answer
23 views

Tying accountID to ContactID in Marketing Cloud

We use person accounts in SF CRM. This is integrated with other systems using the accountID as identifier for our customers. We are integrating Marketing Cloud with an orchestration service we have ...
2
votes
1answer
27 views

Why can I no longer access Synchronized Data Extensions folder in Data Designer?

For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
4
votes
1answer
42 views

Get bounce reason into Sales Cloud

I'm trying to get information about bounce reason from Marketing Cloud to integrated Sales Cloud (I'd like to have this information on Individual Email Result record). Is there any way to do this ...
2
votes
1answer
40 views

How to associate a Individual email result record to Opportunity in Salesforce?

I have a journey in Marketing Cloud which runs on the Opportunity records in Salesforce. Whenever an email is sent out of the journey record an "Individual Email Result" record (email tracking record) ...
1
vote
1answer
28 views

Deleted Contacts in marketing cloud impacting CRM intergration

We use the standard connector package (which is up to date) However we used MC as ET for a while and are only now integrating with CRM (Sales and service) Currently in MC we delete the contacts as we ...
4
votes
2answers
32 views

GUID value used as Subscriber Key when sending to a Salesforce Report

When you send to a Salesforce Report in Content Builder, the platform creates a temporary DE in the Root DE folder with a retention policy of 5 days named SalesForce-[guid], for example: SalesForce-...
1
vote
1answer
32 views

MC Connect: What if the Contact record is deleted?

We use the MC Connect to sync our SFDC Contacts in SFMC. We cannot use the standard fields like "IsDeleted" for filtering because we have specific requirements which Contacts to sync. Thats why we ...
0
votes
0answers
9 views

Govern limits Salesforce Activity Journey Builder

If I inject 5000 contacts at the same time in a journey that has a Salesforce Activity. Will the triggering of this activity result in 1, 3 (2000/2000/1000) or 5000 transactions? Or is there another ...
0
votes
2answers
51 views

Marketing Cloud Connector problem

For some reason, my Sales Cloud and Marketing Cloud got disconnected. I started the "usual" troubleshooting procedure - cleared out the tokens, but even after that I cannot reconnect them. When I go ...
3
votes
2answers
84 views

Email Frequency Capping in Marketing Cloud Connect

I want to do the Frequency Capping to those Emails which are sent/triggered from the Marketing Cloud Connect. I know that we can add the exclusion Script to the Journey Emails, Content Builder Emails,...
0
votes
2answers
38 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...
0
votes
1answer
26 views

Updatesinglesalesforceobject from child business unit

I need to update a sf contacts preferences from a preference center page that lives in the child business unit. I thought I could pass variables through to a processing page via form submit ...
0
votes
1answer
25 views

Managing Contact count in Salesforce Marketing Cloud

We are using Marketing Cloud Connect to integrate SFMC with SF CRM. Currently, we are syncing the Lead, User, Contact object. If I delete a Lead record from SF CRM, it gets reflected in the Synced ...
0
votes
1answer
29 views

Connect Individual Email Results from Marketing Cloud to Campaign in Sales Cloud

this is our situation: We are using Marketing Cloud as a tool to send out emails to customers. Sales Cloud is being used to store the customer data and perform all the reporting etc. We are now ...
0
votes
1answer
36 views

Marketing Cloud Journey Associate a Task by External ID

I am creating a Journey which will create a Task on a Contact record in my Salesforce Sales Cloud. The entry point for the Journey is a Data Extension loaded with data from an external source. This ...
0
votes
1answer
22 views

Send Marketing Cloud Email button is asking me to login again

I have a button called "Send Marketing Cloud Email" on contact detail page. It is asking me to login again when i click on it. How do i prevent the re-login? Also, my domain is enabled.
0
votes
1answer
48 views

Sending emails only to half of data extension list

There are data extensions. I am sending emails by selecting the whole list. But email is being sent to only half or less than half in the list. What could be possible reasons?
0
votes
1answer
58 views

Replacing Salesforce Marketing Cloud Connect with REST API

We are currently using Salesforce Sales and Marketing Cloud which are connected using Marketing Cloud Connect. However, we'd like to circumvent the Marketing Cloud Connect limitation of 15 minutes ...
1
vote
2answers
82 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
0
votes
1answer
49 views

Multiorg Org Connect and Hiding Synchronized Data Extension in SFMC

Is there a way to hide synchronized data extension from SFMC users? I am currently on a multiorg with 5 biz units and have them connected to 1 SF org. With the Sys admin integration user in SF, the ...
0
votes
0answers
16 views

MobileConnect sending SMS from a code that is different from what is configured

The problem that we are facing is we get Outbound-API type of SMS from a short code that is different from what is configured for our marketing cloud org. Now if user replies STOP to opt out of SMS, ...
0
votes
0answers
13 views

How can I create a list in Marketing Cloud directly from Sales Cloud?

How can I create a list in marketing cloud and populate it directly from Sales Cloud? Thanks
0
votes
0answers
51 views

Contact Builder & Salesforce Data Extensions

Does anyone know exactly why Salesforce Data Extensions are not accessible through Contact Builder? I can't figure out why there would be any limitation, specially when you can move a SF DE to the ...
0
votes
0answers
24 views

Triggered Send: how enable one of two objects with the same name?

I'm trying to enable an object named Configuration for Triggered Send, in Marketing Cloud Connector configuration. However, in my org there are two fields named the same, with two different API Name ...
0
votes
0answers
31 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
1
vote
0answers
20 views

When using mc connector, how can I calculate data storage usage amount in salescloud or marketing cloud?

I'd like to connect a salescloud and marketing cloud by using mc connector. After connecting, I will upload customer's website data into a salescloud first and then, I want to make a syncronized data ...
0
votes
1answer
61 views

Marketing Cloud Connect: Limiting the number of synchronized Person Accounts

We're using using person accounts which populate both the Account and Contact synchronized data extensions. We want to limit the number of contacts that are being synchronized with the connect to ...
0
votes
0answers
22 views

Email Tracking from Selligent

I have a client who will use Selligent Marketing Cloud for their email sends and will have Selligent integrated with Salesforce CRM. The client would like for all the Selligent tracking data (Sends, ...
0
votes
1answer
96 views

Marketing Cloud integration with Veeva CRM

As I am new for the integration part so my query may very basic. We want to integrate the Marketing cloud and Veeva CRM so Marketing Cloud Connect will work as same like Salesforce or any other ...
0
votes
1answer
24 views

Journey behavior while shifting the conector to a different ORG

We activated several journeys that were running properly with Marketing Cloud connected to a UAT ORG. Now that we have reconnected to the PRO ORG, it seems the journeys are not evaluating the records. ...
0
votes
2answers
77 views

Load data into Salesforce object from Marketing Cloud data extension

Could you please help me to solve my problem? I have to upload the data from a Marketing Cloud data extension to a CRM object. How I can achieve this if my Marketing Cloud and CRM are integrated with ...
0
votes
1answer
120 views

Marketing Cloud (MC) Connect - Syncing Email Unsubscribes With Sales Cloud (SC)

The Marketing Cloud Connector only sync's email subscription data back to Sales Cloud (SC) under specific circumstances defined here How can we ensure that these remained updated correctly if a lead ...
2
votes
1answer
56 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
1
vote
1answer
110 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
1
vote
1answer
153 views

When Deploying Contact fields to Salesforce sandbox, data is no longer synchronized with MC

We use MCConnect to synchronize data between Salesforce sandbox and Marketing cloud. When updating, adding, and deleting multiple fields using change set to Contact object of Salesforce sandbox ...
0
votes
1answer
73 views

Contacts deleted in Sales Cloud are not deleted in Marketing Cloud

We have to be missing something simple, but when we delete a contact in Sales Cloud, shouldn't that contact be automatically removed from Marketing Cloud? We tried a bunch of options including many ...
0
votes
1answer
47 views

Accessing Sandbox leads in Marketing Cloud

We have a sandbox account and a marketing cloud account. We have installed marketing cloud connected app in sandbox and installed marketing cloud connect package. There are few leads in sandbox which ...
1
vote
1answer
105 views

Marketing Cloud Connector - what happens when Salesforce Integration is disconnected?

I am looking at reconfiguring our Marketing Cloud connector. The reason is that I want to use dedicated users (on the Salesforce and MC side) for the connector to improve our ability to track changes ...
-1
votes
1answer
45 views

What personalisation string does the Salesforce field 'et4ae5__MergeId__c' relate to in Marketing Cloud?

within the individual email result object (et4ae5__IndividualEmailResult__c) there is a field called: et4ae5__MergeId__c What ID does this relate to in a Marketing Cloud send?
0
votes
1answer
82 views

MC functionality after change Salesforce org

I have a connection between Salesforce sandbox and Marketing Cloud instance. There are some journeys configured in Journey Builder. In the documentation I see Disconnecting does the following: ...
0
votes
0answers
18 views

Marketing Cloud SDKs, read Data Extention

Unable to connect to MC using Python FuelSDK, may related to mismatch between parameters in config.python and MC. Config.python defaultwsdl1: changed depending on the Salesforce marketing cloud ...
-1
votes
1answer
71 views

how to create custom activity in Marketing cloud [closed]

I want to create a custom activity in Marketing cloud so how can I create it ? please suggest me . Thanks & Regards Rajan Gupta
0
votes
1answer
36 views

MCC for Sales cloud

We are going live with MCC in a few Days. During Installing the Package we need to Perform this step 'After login, select who to install the package for.' https://help.salesforce.com/articleView?id=...
0
votes
1answer
97 views

Configure a MC Journey with decision splits evaluated against a field from SFDC

What is the best way to configure a MC Journey with decision splits evaluated against a field from SFDC? As the value of the field changes over time the decision split should evaluate against the ...
0
votes
0answers
28 views

How to create App Exchange product for marketing cloud

I have automation running on my org and when the user installs my app, my automation would gather data and provide segmentation. Create marketing cloud app I am confused that how my application ...
0
votes
1answer
78 views

Marketing Cloud Connector not working after Salesforce sandbox refresh

We had a Salesforce sandbox integrated with Marketing Cloud and refreshed the sandbox without previously disconnecting the Marketing Cloud Connector. Now we see this error message: ...
-1
votes
1answer
52 views

How to see tracking of emails sent through marketing cloud in sales cloud at lead & contact level?

We've implemented marketing cloud, integrated with sales cloud & enabled email tracking data transfer from marketing cloud to sales cloud. Where can I check this data in sales cloud at lead &...