Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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Multi org connector, 2 BU connected to 2 different CRM orgs, but seeing same synchronized data extensions

We have 2 Marketing Cloud BUs; we wanted to connect our parent BU to our production CRM org, while connecting our child BU to our CRM sandbox. We have recently switched to a multi-org connector and ...
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Email thumbnail could not be retrieved under Individual Email results

We have Marketing Cloud connected to Sales Cloud connected with MC Connect. Now these emails are shown as Individual Email Results in Sales Cloud. All works well but the problem is its not showing ...
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SFMC SMS customers flagged as OptOutMethodID = 14 (no active campaigns)

Salesforce help files suggest that an OptOutMethodID = 14 is a custom STOP keyword. However, all of the customers who had replied 'stop' to an SMS campaign are logged in SFMC as OptOutMethodID = 18. ...
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Multi-org integration steps: do I need multiple integration users?

We asked support to enable the multi-org connector for our marketing cloud account. The desired outcome would be to have our parent BU connected to our CRM production org, while the child BU would be ...
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Distributed Marketing displays error during email preview

We have built a email for distributed marketing. The email will preform a lookup on a Stored DE to dynamically display the store address associated with the send. This is accomplished by taking the ...
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Marketing cloud connect: unable to send to report as decribed in testing connection documentation

I'm going through this guide in order to check if our connector is working fine, but I'm stuck with an issue I can't seem to solve. By sending to a report as described in the aforementioned guide, the ...
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CreateSalesforceObject creating multiple records

I have an unsubscribe cloud page, whose link is attached to an email. When users click on that link, it should create a record in a Salesforce org and load the unsubscribe page. But sometimes it is ...
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On an existing Marketing Cloud setup, can I update the Parent Business Unit SF CRM integration?

My company has Marketing Cloud setup in place. The current CRM that is connected to Parent BU is going away, so a new integration between existing MC and new SF-CRM need to be established. I want to ...
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Clarification on Marketing Cloud Connect and Contact Count

I would like to have some clarification on Marketing Cloud Connect. I heard that MC connect can add SFDC records like contacts and lead to All contacts in MC contact builder. How does it work? I ...
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UpdateSingleSalesforceObject - when does it actually return 0 value?

The Salesforce AMPscript function UpdateSingleSalesforceObject returns 0 for failure according to documentation. However, all failures of the function we have simulated (for example: invalid SF id, ...
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Can I connect a child BU and leave the parent BU disconnected? [closed]

I am trying to set up Marketing Cloud Connect to my child Business Unit using an API User that is only assigned to that BU. Whenever I click on Connect Account on 'Salesforce Integration' within set ...
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Sales Cloud + SFMC + MCC

We've been able to get a connector hooked up between CRM and SFMC; and contact data flows from CRM to SFMC through Journey Builder (using SF Object data as the data source). When using the Campaigns ...
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SSJS Try/Catch Behaving Different in Different MIDs

For context, I have two different Marketing Cloud orgs, one that we will call PROD and one that we will call UAT. They are completely separate. They are each connected to a Salesforce instance, PROD ...
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SFMC account linked to Service Cloud org [closed]

I just inherited a marketing cloud account and saw that it is connected to a service cloud org. Please how could I know what it is connected to? Thanks
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How can we set notification when MC integration doesn't work?

Is there an option to get notified (alert/email/custom notification), if MC connect doesn't work? when synchronized data extension is not getting synced (or) when integration connection fails & ...
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Triggered Sends and Salesforce Sends and Service Cloud

I have a triggered send which is working fine but triggered sends from Marketing Cloud - which I have working - are not visible in Service Cloud so someone had suggested using Salesforce Sends instead ...
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Issues while testing the Marketing Cloud Journey

I have developed some journey in Salesforce Marketing Cloud and having below issues. The Journey Entry source of Journey is PersonAccount of Salesforce CRM when a new record is added or old record is ...
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Removing values from multiple fields with a single UpdateSingleSalesforceObject() function call

I can successfully remove a single value from Salesforce using this function: UpdateSingleSalesforceObject( 'Lead', @id, 'fieldsToNull', 'FirstField' ) Sadly I'm at a loss on how to expand this ...
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Sending an Email to Old Emails and New Emails

I want to run a journey that runs when someone's email has been updated. Is there a way to send notification to both the account's previous email as well as the newly replaced email?
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Error when sending report from sales cloud

I have been trying to send an email containing Lead Report from sales cloud. The email when received shows the message "Failed" with an error report in the body. The error states "Error ...
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Access Unsubscribe/Resubcribe link in Marketing Cloud

We use the Marketing Cloud Connector and currently have the visual force page 'AccountActions'showing on the contact page in SF. Recently I was working with support to investigate a record that showed ...
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MC Connector and Business Units- Should a test BU that is going to be connected to SF CRM SIT be the child BU of the BU that is MCC with SF CRM Prod?

We are about to create an SFMC test BU for a Business unit with our SFMC Account. I am wondering if it is best practice to make this test BU a child of the BU that is the production one. Basically we ...
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Is it possible to connect the same marketing cloud environment to 2 different orgs?

As a marketing cloud admin, in the last few years I worked for some clients having always this configuration: UAT sandbox org (Sales Cloud) connected to UAT MID (Marketing Cloud) Prod org connected ...
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Multi-Org Connector syncing Salesforce CRM to multiple Salesforce Marketing Cloud Business Units

We are integrating one instance of Salesforce CRM to multiple BUs in Marketing Cloud. We are going to be syncing data only in the parent BUs and will use the sync in child BUs for the purpose of ...
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Email Opt Out in SFSC and "Marketing Cloud Unsubscribe" impact different fields -- possible to reflect the same outcome?

We integrated SFMC and SFSC... in SFSC we see the "Marketing Cloud Unsubscribe" field and it works as expected. Once live, the client wants to manage the Marketing email exclusively in SFMC,...
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Send Journey Builder Emails Only During Weekdays [duplicate]

We have a journey with a salesforce data entry source. When an action happens in CRM, we push a record in the journey and do not want these contacts to receive an email communication over the weekend....
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Push notifications not received when using an existing contact on MarketingCloud

I'm working on integrating MarketingCloudSDK on Android. Everything is doing well with random contactKeys (that does not already exist in the MC contact list) : it is connecting properly, the devices ...
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Service Cloud field "PersonMailingAddress" not available in Marketing Cloud

We have set the Marketing Cloud Connector with Service Cloud, and when i want to select fields in the Account Object I do not find the PersonMailingAddress. The field is a combination of the mailing ...
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"Additional Information" for Granting Access to Your Marketing Cloud Connect Admin missing

I followed the steps in the Marketing Cloud Connect to Integrate with Salesforce CRM setup. I get as far as the "Grant Acces to Your MArketing Cloud Connect Admin". The Marketing Cloud for ...
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SF Data Entry to Journey Triggering Twice

I have a journey that uses SF Data Entry and is triggered by ampscript in another email send writing to a field on a custom object in CRM. It's simple, the entry criteria is that the CRM field text ...
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Why "User" Synchronized data extension is sendable ? as it is consuming unnecessary Marking cloud contacts licenses can we make non-sendable?

We observed Leads and Contacts Synchronized Data extensions are sendable ..can we change them from sendable to non-sendable to save marketing cloud contacts licenses ? Also why User Synchronized DE is ...
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Marketing Cloud Connector errors: fail to find the remote site settings

Getting this error when I select start Wizard. However, my remote site settings are there (MetaDataAPI url is in the org). When I use to set up manually (after conducting all the additional steps) it ...
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After connecting SFSC and SFMC we see TWO EMAIL FIELDS in All Subscribers... huh?

we recently connected SFSC and SFMC and while building an automation to manage Email Change of Address we noticed there are two mandatory fields for EMAIL in All Subscribers and we're not sure why. ...
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What contacts can be deleted in contact builder to reduce the contacts' count in Salesforce Marketing Cloud? [duplicate]

The count of "All contacts" has increased suddenly after integrating new business unit with sandbox. It is not possible to query all contacts, so what can be done to reduce the count of ...
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Salesforce Marketing Cloud - JB Attribute based wait time not evaluating

I have a journey which looks at SFDC data and and has a wait activity based upon an attribute date/time field. The wait activity is 'wait until 3 days before trial end date'. A customer can have ...
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MetadataAPI Remote Site Setting and Marketing Cloud

An instance migration is planned next week for our SF org. We have a marketing cloud business unit which is connected to it. As part of our preparation for the migration we followed the instructions ...
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Create new row in existing data extension

Based on another question related to how to update SFMC data extensions row by row, I'd like to understand how to first load a data extension in general and then create new rows within it. Based on ...
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Marketing Cloud Unsubscribe on CRM

Recently I have been setting up to sync unsub data on CRM to MC. I mentioned sync but what I want is this link(highlighted yellow) to work well. However when I click the link, this error message ...
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Multiorg using a Corporate License

My client purchased a Corporate licence. I planned to ask him to purchase a second BU so that I can have these setting: 1 service cloud org (production) -> MC Account [trackingProd->apiuserProd]...
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Billable Contacts Count in SFMC [closed]

The only sendable records in our SFMC org are contacts, leads and users synchronized from our sales/service cloud account with marketing cloud connect. I have filtered our synchronized objects to only ...
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Marketing Cloud Contacts License counts in Multi-orgs with CRM Full Sandboxes

We have two CRM environments ( Production and Full) integrated with two Marketing cloud Business Units (Prod BU and Full BU) Production-CRM Integrated with Prod-SFMC BU FUll-CRM Integrated with FUll-...
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Are there any Salesforce Marketing Cloud logs available which show the start/end times for synchronised data extensions?

I currently have synchronised data extensions set up to pull data from Salesforce into Salesforce Marketing Cloud. I'm trying to ascertain whether I can move the sync frequency of one of those ...
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MC Connect - Select Email address from a connected DE in "data designer"

we are having a MC Connector integration between SFCRM and SFMC . Currently the Journey settings ]doesnt allow to use any other data extension connected in the Conatct Builder to be used as source for ...
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Marketing Cloud Connect in Sandbox when previously set up

I attempted to set up marketing cloud connect with API users between a new child BU and our sandbox CRM environment. It looks like sandbox could have been previously connected as the permission sets ...
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1 vote
1 answer
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Using alternative ID as contact key with MC Connect

When installing a MC connector , is it possible to chose any other ID (other than Lead/ContactID) as subscriber Key . The logic is below For contacts , use external ID as subscriber Key and not ...
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Check the Subscriber Consent Before sending an Email

When any Email Campaign is send from the Marketing cloud, I want to check the latest Subscriber Consent for Email_Optin from the Master_lead DE which is Sync with CRM. If the Email_Optin is not true ...
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Disable automatic update of Email Opt Out SF field while using LogUnsubEvent Execute Call in MC

We are using the LogUnsubEvent execute SOAP API call in order to opt-out subscribers from emails in MC. We notice this call automatically updates in SF the Email Opt Out standard field to TRUE once ...
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Parent BU Synchronized Data Sources also showing in Child BU's as well

I have enabled Multi-org in my salesforce marketing cloud account. I have connected my child BU's with different-2 salesforce users org. When I go to Contact Builder > Data Sources > ...
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Individual Email Results Not Populating

I am Sending an Email from Journey Builder using source as a Data Extension where the subscriber key is the ContactID, but individual email results are not populating for them. The data is coming in ...
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Want to connect multiple salesforce users with one business unit in SFMC

We want to connect multiple salesforce users with one business unit. So I have the below setup: Business Unit 1 (Parent BU) BU Child 1 (Child BU1) BU Child 2 (Child BU2) I have one salesforce CRM ...
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