Questions tagged [marketing-cloud-connect]
Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.
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MC connected to SC, SF Data Events not working
I connected a Marketing Cloud child unit (Multi Org setup) to our Salesforce org. On MC side everything seems fine, users are integrated etc. I can set up synchronized data extensions as well which ...
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Connected Marketing cloud connect and record got synced in 2 mins instead of 15 mins
I connected marketing cloud connect and created and synced a lead record from salesforce to marketing cloud. I chose the poll schedule as 15 mins but I checked and after 2 minutes the record was ...
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Marketing cloud connection Error
I am trying to connect my marketing cloud engagement with salesforce CRM. I did follow the trailhead module and completed all the necessary step but at the end I am getting this error (Error:
Attempt ...
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I want to sync only those data whose first names are 'Lily' from sales/service cloud to synchronized DE in marketing cloud. Is that possible?
I want to sync only those data whose first names are 'Lily' from sales/service cloud to synchronized DE in marketing cloud. Is that possible? Basically can a filter firstName = 'Lily' be applied to ...
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34
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Uploading image from cloud page is working upto 3mb but above 3mb - 5mb is not uploading
Cloud page code
var files = document.getElementById("file").files;
document.getElementById("spinner-border").style.display = "block";
document.getElementById(&...
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1
answer
23
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Connecting Marketing Cloud BU to Salesforce CRM
I have a client who has two data sources 1) on-premise datawarehouse and 2) Salesforce CRM. I will be connecting the on-premise datawarehouse to the Parent Business Unit to pass data in child business ...
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1
answer
49
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Standard Marketing Cloud Profile Center to update Salesforce Contact
I am using the standard SFMC Profile Center with Salesforce integrated (Fields mapped) to manage profile attributes and preferences.
When a contact modifies his attributes on this profile center, the ...
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1
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38
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Synchronized data extension has not been added to Data Designer
I am using EDA (Education Data Architecture) in Salesforce. I have synchronized a bunch of objects to marketing cloud. All the objects are successfully synced and all (except one) have been ...
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How to mark a contact as a MQL or Marketing Interaction based on how they interact with an email in a journey in Marketing Cloud?
I need to be able to track how the contacts, from a given data extension, interact with the emails within a journey. If they interact with the contact I need to be able to mark them as a Marketing ...
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Salesforce Marketing Cloud API [duplicate]
I'm getting a "596 Service Not Found" error when using the Salesforce Marketing Cloud API and I need help with this. I couldn't solve my problem and I need your help.
How can I send a query ...
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49
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Marketing Cloud Connect - IERs not created
We have integrated SFMC and CRM. The MMC for sure works. In most cases everything looks good. But we have a few cases where data were not sync correctly.
We did some tests where we triggered a journey ...
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50
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SFMC Journey - Data binding pulling a value from a DE with multiple rows for contact
I have included the VAWP url in my Send Log DE as well as the name of the email sent. Obviously I have multiple emails being sent to the same Contacts throughout a week. I am attempting to use data ...
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1
answer
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Inject to journey using salesforce data for new CaseComment not working
We are trying to inject a contact into a journey via salesforce data ENTRY EVENT for every new creation of CaseComment object.
But have 0 contacts evaluated every time.
Here are the settings:
WHO: ...
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139
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Journey builder issue with Contact Data
There is an issue with my Journey in Marketing Cloud instance.
There are 2 actions: we send SMS messages via that journey and log the answers to these SMS in Salesforce in 24h.
The journey runs once ...
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1
answer
53
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Number of versions in Journey Builder in SFMC
I am trying to find number of versions that one can create in a single journey in SFMC. I found one thread HERE which says that there is no limit on it but that is too old information. Does any one ...
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45
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Is there any reason to sync Individual Email Results from Salesforce back into Marketing Cloud via Connector?
I recently joined a company as an SF/MC admin. We have Sales Cloud and Marketing Cloud and are using Marketing Cloud Connector to sync many objects (20+) over to Marketing Cloud. One of the objects ...
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2
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SFMC Querying Subscriber Email Performance Keeps Erroring Out "Automation Failed Due to System Error"
I have tried countless ways to make this SQL query work, using different date formats, different filters in WHERE clause, ensuring the DE has the correct fields with data types, etc. but I cannot get ...
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31
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How to insert the owner of a related object into the journey?
I am building a journey that will be triggered by the Quote object status being updated in Sales Cloud. However, the owner of the related Opportunity object is who I want to be inserted into the ...
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56
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Fixing email address discrepancies between Salesforce and All Subscribers
I'm looking to do this automatically using SQL, data extract and import activities in an automation that runs hourly.
My query looks like this:
SELECT
C.Id as SubscriberKey,
C.Email as ...
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120
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Can I still send back the tracking data of IER to Salesforce even after doing a send?
We have a Salesforce CRM and IER is enabled. I sent out an email using guided-send/user-initiated and the DE coming from the Data Extension folder only, is there a way to send the IER tracking data ...
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60
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Do the Update Salesforce Object Activities in Journey Builder count towards CRM’s API limit?
When using the Marketing Cloud Connector, the documentation states that:
“Connected App Authentication is a secure authentication mechanism
used by Marketing Cloud Connect. It removes SOAP and REST ...
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1
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38
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Get only the Clicks that has not been retrieved into the data extension
I have some emails that has been sent to the end customers and I want to track their interactions with the email which I have to send it back to the Sales cloud (CRM).
Following are the steps:
Step 1) ...
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130
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All Subs Unsubscribe Reason Says "SalesForce version 5 Sync"
Some subscribers in our account are having their Unsubscribe Reason set as: "SalesForce
version 5 Sync". I am having difficulty in replicating the behaviour to uncover what series of events ...
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149
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Individual Email Results on custom objects (not on lead or contact) in Sales/Service cloud
I'm sending email from MC based on the marketing cloud connector from Sales/Service cloud. However the object utilized is not contact or lead. It's a brand new custom object where I don't see an ...
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1
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33
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Integrating a BU with another CRM org
We have a Marketing cloud integration with CRM using Marketing cloud connect.
I have created another business unit in MC and I want to connect this unit with another org in CRM so it will be ...
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1
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76
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Scope by User in marketing Cloud
I allow myself to contact you because I have a question concerning the setting of the scope by user.
When implementing Marketing Cloud, the By user scope was checked.
For technical reasons between ...
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1
answer
44
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Duplicate contacts (Pricing problem) when I convert synchronized data extension to sendable data extension
I am planning to Convert the synchronized data extension (Contacts) to Sendable Data extension. Now when I populate the data extension with contact data will this be counted as a contact and will I be ...
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142
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Use of Filter contacts in the data extension entry source with Jouney builder
What is the use of Filter contacts in the Journey builder under the entry source as data extension.
I have a different fields in the data extension and if i filter using the different field in ...
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1
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125
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How to establish the relationship between the synchronized data extensions in the Marketing cloud
I have a contact and account coming to MC from Sales cloud. I want to establish the relationship between these two so that I can access the account Id in the journey builder using the contact and use ...
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How to fetch data from html tag that stored in Salesforce marketing cloud data extension? [closed]
Example :
I have stored below html tag as one field in data extension. I need to retrieve the href url from this. How to retrieve this ? and also How to retrieve "Visit google.com!" from ...
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124
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Cannot find the declaration of element 'custom-objects'
I have been adhering to the guidelines provided on the SFMC Connector repository, and as per one of the instructions, it is recommended to "import the metadata, custom objects, and job ...
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159
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Subscriber key related to email address and Contact Key related to Contact ID
My company has created Data extensions in Marketing Cloud using the email address as related to Subscriber Key. We have recently acquire Salesforce CRM and decide to synchronise some objects (Users, ...
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1
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141
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Unsubscribed contact delete in marketing cloud - anything to keep in mind?
We have million contacts that are unsubscribed and are billable. We only send emails. No PUSH/SMS.. We want to explore the option of deleting them from marketing cloud and keep a record elsewhere. We ...
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Incorrect syntax near the keyword 'FROM'
I'm trying to activate this this query activity to add it in an automation, I'am facing this error syntaxe : Incorrect syntax near the keyword 'FROM' . I din't build it , I'm juste reusise it. Anybody ...
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35
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Transferring MC Subscribers from old instance to a new one
I just disconnected the MC connector from an old instance of Marketing Cloud and connected our new instance. I have the contacts and leads syncing with SF in the new instance. What is the best way ...
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1
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45
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Where do synchronised objects
We have a parent BU already connected to SF-CRM-1
We have created a child BU and need to connect this to SF-CRM-2 (different instance)
The parent BU synch'ed DE's show up in the synchronised data ...
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76
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Parent business unit deletion
We have a parent business unit.
We are creating a child business unit.
Both BU's synch to their respective SF CRM instance(s). Multi org is enabled.
Both BU's will have their own assets and wont share ...
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211
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FLOW_EXCEPTION : Unable to activate journey
I'm facing this issue with journey builder, The validation goes through fine, but the activation fails and displays this error
FLOW_EXCEPTION;SalesforceObj9361306...... (Decision
Outcome) - The ...
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1
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143
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Marketing Cloud Available entities to Synchronized is empty, are there any certain permission sets to be given in crm side
When trying to set up object, no items are showing to synchronize, is that something I've missed in the configuration
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82
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What would be the best way to send email twice to the same email address with different Salutation, when email is the unique identifier
We have the following architecture in our Salesforce CRM as displayed in the diagram and this was integrated with Salesforce Marketing Cloud.
As we have Emails in separate object and multiple emails ...
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1
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48
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Mobile Connect Reporting - Hidden data vidws for device type / operating system
I am trying to understand what mobile devices our customers have (Smart Phone vs Non Smart phone) so wanted to know if there are any hidden data view fields that store this information around the ...
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1
answer
200
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Combining Data from Two Synchronized Data Extensions into One New DE
I've just created two synchronized data extensions in Contact Builder and then discovered that both data extension have fields the other does not have. The first synced DE is Account_Salesforce and ...
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227
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Deleting Converted Leads from Marketing Clouds
My Marketing Cloud account has 3 synchronised data extensions: Lead, Contact and Account.
We recently went over out contact limit, and I discovered that Marketing Cloud syncs converted leads twice, ...
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1
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77
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Mapping Profile Attributes to Salesforce
Is it necessary to map Marketing Cloud profile attributes with Salesforce when we are only going to be bringing in data from salesforce through marketing cloud connect? Since the data is being stored ...
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1
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62
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Tracking A/B Test Marketing cloud in Sales
We have done some A/B testing and we have not been able to generate any kind of object in Sales like the IndividualEmailResult of the normal mailings.
I don't know if there is any way to collect this ...
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1
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55
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Multi-org consideration: Multi-org doesn’t support custom fields in webcollect
I am enabling multi-org for SFMC. During the configuration I came across this comment in Salesforce help: Multi-org doesn’t support custom fields in webcollect, which means, if the form contains ...
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1
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455
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Salesforce Marketing Cloud - Object Names
I need to extract data from Salesforce Marketing Cloud. I'm using KingswaySoft SSIS Integration Toolkit to do the ETL, but I don't know the tables that retrieve the columns I need. I've searched on ...
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64
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Journey Builder, Campaigns in Salesforce, and Date/Time Stamping
So I have journey that customers can re-enter after 90 days, whether they've met the goal, exit criteria, or simply timed-out of the journey. To ensure the customer has to wait 90 days before re-entry,...
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56
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Which Data Extensions to use?
I'm new to Marketing Cloud and want to understand the difference between Salesforce Data, Salesforce Campaign, and Synchronized Data Sources.
I want to build a process when a Lead is created and joins ...
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133
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Distributed Marketing Dynamic Content
Are you not able to use dynamic content in an email you use for Distributed Marketing (DM)? If you have a DM DE, I would think that since Salescloud is writting to that DE dynamic content would work. ...
