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Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

-3
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1answer
48 views

Implementation of Marketing Cloud from Scratch [on hold]

I am new to marketing cloud. Could anyone help me to provide insights on how to implement marketing cloud from scratch? TIA
0
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0answers
38 views

How to access and show the preference attribute of Marketing Cloud of a customer in another website?

I have a website in a development stage, there is a link provided in it where users can click it and see information about their preference in Marketing Cloud. Is it possible by using a hyper link or ...
0
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2answers
41 views

Advance someone in a Journey based on an event in Salesforce

We're injecting records into a journey using a Salesforce data event. I also want to advance the people in the journey based on updates that happen in Salesforce (e.g., as an Opportunity record ...
1
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1answer
51 views

ContactAttempted in Journey history

What would be the best way to understand what's behind "ContactAttempted" status in a specific Journey for a contact who entered one. This is nothing good for sure as I can see that it is NOT related ...
0
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1answer
27 views

Go to marketing cloud link in marketing cloud connect app not directly logging into SFMC

Mine is a multi-org connected SFMC and when i am trying to open SFMC by clicking on the got to marketing cloud link available on marketing cloud connect app on sales cloud, it is taking me to login ...
0
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1answer
37 views

Will refreshing Synchronized Data Extension filter contacts?

I want to turn on a filter for SDEs in records collection using a boolean field on the object. And then remove all records already in the SDE who do not meet criteria. Can I simply refresh the SDE to ...
1
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1answer
24 views

Tracking data sync to salesforce from a transactional send

I have a "Triggered Send" type data extension in the Salesforce Data Extensions folder and my transactional sends are being successfully logged there (I can see those when clicking on individual ...
3
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2answers
43 views

Custom Journey Builder Flow Control Activity

I would like to build a custom journey builder flow control activity to read directly into Salesforce org with field encryption. This is to bypass the need to bring entry data into marketing cloud. ...
1
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2answers
45 views

Sending Immediate email when data update in Extension ( Password Reset)

I want to send immediate email ( password reset email ) from Marketing cloud when data pass from through API. i want to send email as soon as data is updated in data extension. can anyone please ...
1
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1answer
48 views

Automation SQL or Filter Activities with MCC Synchronized Data Extension

Sales cloud and Marketing cloud are integrated using MCC. Entities have been setup under Data Sources and sendable Data Extensions are populated. In addition, the Salesforce entities are in an ...
1
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1answer
69 views

Lead generation in marketing cloud

We are migrating from Pardot to Marketing cloud, and i'm trying to figure out the process of lead generation in Marketing Cloud. Today, forms on our landing pages post data to form handlers in ...
1
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0answers
31 views

Query keyword and shortCode of a mobile number | Mobile Connect

Does anyone have any idea how to retrieve the mobile numbers by an SQL query using the Automation Studio passing as a keyword parameter or a shortCode. I just found the _MobileAddress extensions and ...
1
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1answer
60 views

How do we set up the subscriber key in Marketing Cloud

I am new to Marketing cloud and recently started working on it.I have Service cloud org where i have my contact data.Now i want to connect my service cloud with marketing cloud Org.For this i Used ...
2
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2answers
126 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
1
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1answer
25 views

Tying accountID to ContactID in Marketing Cloud

We use person accounts in SF CRM. This is integrated with other systems using the accountID as identifier for our customers. We are integrating Marketing Cloud with an orchestration service we have ...
2
votes
1answer
38 views

Why can I no longer access Synchronized Data Extensions folder in Data Designer?

For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
4
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1answer
67 views

Get bounce reason into Sales Cloud

I'm trying to get information about bounce reason from Marketing Cloud to integrated Sales Cloud (I'd like to have this information on Individual Email Result record). Is there any way to do this ...
2
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1answer
51 views

How to associate a Individual email result record to Opportunity in Salesforce?

I have a journey in Marketing Cloud which runs on the Opportunity records in Salesforce. Whenever an email is sent out of the journey record an "Individual Email Result" record (email tracking record) ...
1
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1answer
36 views

Deleted Contacts in marketing cloud impacting CRM intergration

We use the standard connector package (which is up to date) However we used MC as ET for a while and are only now integrating with CRM (Sales and service) Currently in MC we delete the contacts as we ...
4
votes
2answers
54 views

GUID value used as Subscriber Key when sending to a Salesforce Report

When you send to a Salesforce Report in Content Builder, the platform creates a temporary DE in the Root DE folder with a retention policy of 5 days named SalesForce-[guid], for example: SalesForce-...
1
vote
1answer
43 views

MC Connect: What if the Contact record is deleted?

We use the MC Connect to sync our SFDC Contacts in SFMC. We cannot use the standard fields like "IsDeleted" for filtering because we have specific requirements which Contacts to sync. Thats why we ...
0
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1answer
26 views

Govern limits Salesforce Activity Journey Builder

If I inject 5000 contacts at the same time in a journey that has a Salesforce Activity. Will the triggering of this activity result in 1, 3 (2000/2000/1000) or 5000 transactions? Or is there another ...
0
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2answers
130 views

Marketing Cloud Connector problem

For some reason, my Sales Cloud and Marketing Cloud got disconnected. I started the "usual" troubleshooting procedure - cleared out the tokens, but even after that I cannot reconnect them. When I go ...
3
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2answers
136 views

Email Frequency Capping in Marketing Cloud Connect

I want to do the Frequency Capping to those Emails which are sent/triggered from the Marketing Cloud Connect. I know that we can add the exclusion Script to the Journey Emails, Content Builder Emails,...
0
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2answers
79 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...
0
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1answer
31 views

Updatesinglesalesforceobject from child business unit

I need to update a sf contacts preferences from a preference center page that lives in the child business unit. I thought I could pass variables through to a processing page via form submit ...
0
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1answer
32 views

Managing Contact count in Salesforce Marketing Cloud

We are using Marketing Cloud Connect to integrate SFMC with SF CRM. Currently, we are syncing the Lead, User, Contact object. If I delete a Lead record from SF CRM, it gets reflected in the Synced ...
0
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1answer
52 views

Connect Individual Email Results from Marketing Cloud to Campaign in Sales Cloud

this is our situation: We are using Marketing Cloud as a tool to send out emails to customers. Sales Cloud is being used to store the customer data and perform all the reporting etc. We are now ...
0
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1answer
51 views

Marketing Cloud Journey Associate a Task by External ID

I am creating a Journey which will create a Task on a Contact record in my Salesforce Sales Cloud. The entry point for the Journey is a Data Extension loaded with data from an external source. This ...
0
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1answer
25 views

Send Marketing Cloud Email button is asking me to login again

I have a button called "Send Marketing Cloud Email" on contact detail page. It is asking me to login again when i click on it. How do i prevent the re-login? Also, my domain is enabled.
0
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1answer
66 views

Sending emails only to half of data extension list

There are data extensions. I am sending emails by selecting the whole list. But email is being sent to only half or less than half in the list. What could be possible reasons?
0
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1answer
79 views

Replacing Salesforce Marketing Cloud Connect with REST API

We are currently using Salesforce Sales and Marketing Cloud which are connected using Marketing Cloud Connect. However, we'd like to circumvent the Marketing Cloud Connect limitation of 15 minutes ...
1
vote
2answers
132 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
1
vote
1answer
70 views

Multiorg Org Connect and Hiding Synchronized Data Extension in SFMC

Is there a way to hide synchronized data extension from SFMC users? I am currently on a multiorg with 5 biz units and have them connected to 1 SF org. With the Sys admin integration user in SF, the ...
0
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0answers
16 views

MobileConnect sending SMS from a code that is different from what is configured

The problem that we are facing is we get Outbound-API type of SMS from a short code that is different from what is configured for our marketing cloud org. Now if user replies STOP to opt out of SMS, ...
0
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0answers
14 views

How can I create a list in Marketing Cloud directly from Sales Cloud?

How can I create a list in marketing cloud and populate it directly from Sales Cloud? Thanks
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0answers
86 views

Contact Builder & Salesforce Data Extensions

Does anyone know exactly why Salesforce Data Extensions are not accessible through Contact Builder? I can't figure out why there would be any limitation, specially when you can move a SF DE to the ...
0
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0answers
24 views

Triggered Send: how enable one of two objects with the same name?

I'm trying to enable an object named Configuration for Triggered Send, in Marketing Cloud Connector configuration. However, in my org there are two fields named the same, with two different API Name ...
0
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0answers
38 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
1
vote
0answers
22 views

When using mc connector, how can I calculate data storage usage amount in salescloud or marketing cloud?

I'd like to connect a salescloud and marketing cloud by using mc connector. After connecting, I will upload customer's website data into a salescloud first and then, I want to make a syncronized data ...
0
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1answer
104 views

Marketing Cloud Connect: Limiting the number of synchronized Person Accounts

We're using using person accounts which populate both the Account and Contact synchronized data extensions. We want to limit the number of contacts that are being synchronized with the connect to ...
0
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0answers
25 views

Email Tracking from Selligent

I have a client who will use Selligent Marketing Cloud for their email sends and will have Selligent integrated with Salesforce CRM. The client would like for all the Selligent tracking data (Sends, ...
0
votes
1answer
151 views

Marketing Cloud integration with Veeva CRM

As I am new for the integration part so my query may very basic. We want to integrate the Marketing cloud and Veeva CRM so Marketing Cloud Connect will work as same like Salesforce or any other ...
0
votes
1answer
25 views

Journey behavior while shifting the conector to a different ORG

We activated several journeys that were running properly with Marketing Cloud connected to a UAT ORG. Now that we have reconnected to the PRO ORG, it seems the journeys are not evaluating the records. ...
0
votes
2answers
88 views

Load data into Salesforce object from Marketing Cloud data extension

Could you please help me to solve my problem? I have to upload the data from a Marketing Cloud data extension to a CRM object. How I can achieve this if my Marketing Cloud and CRM are integrated with ...
0
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1answer
191 views

Marketing Cloud (MC) Connect - Syncing Email Unsubscribes With Sales Cloud (SC)

The Marketing Cloud Connector only sync's email subscription data back to Sales Cloud (SC) under specific circumstances defined here How can we ensure that these remained updated correctly if a lead ...
2
votes
1answer
62 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
1
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1answer
152 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
1
vote
1answer
154 views

When Deploying Contact fields to Salesforce sandbox, data is no longer synchronized with MC

We use MCConnect to synchronize data between Salesforce sandbox and Marketing cloud. When updating, adding, and deleting multiple fields using change set to Contact object of Salesforce sandbox ...
0
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1answer
122 views

Contacts deleted in Sales Cloud are not deleted in Marketing Cloud

We have to be missing something simple, but when we delete a contact in Sales Cloud, shouldn't that contact be automatically removed from Marketing Cloud? We tried a bunch of options including many ...