Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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1answer
15 views

Enabled multi-org connector but can see existing sync'ed entities in child BU's

We have recently upgraded our MC account to multi org, I have connected the child business unit to the same ORG as our parent BU. We have one org, two BU's, both need to be connected independently to ...
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2answers
28 views

“Disconnect Account” button not working in Google Chrome

The Disconnect Account button governing the connection with Sales is currently not performing the disconnect when used in Google Chrome. This was tested by two different users on different machines. ...
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1answer
28 views

Salesforce Entry Event Campaign Does Not Pull in Contacts on Activation

When selecting a campaign from a salesforce data entry event in Journey Builder it states "Select campaigns to add members to the Journey. Only members added to these campaigns after activation ...
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0answers
32 views

Salesforce Email Send activity not working

I am trying to add the Salesforce Email Send activity into an Automation in Marketing cloud. I am doing this so tracking can be sent to Salesforce. However when I add the activity all I see the below ...
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1answer
25 views

Journey Builder Salesforce Data Source Campaigns not showing all Campaigns in Marketing Cloud

When I use Salesforce Data as an entry source in Marketing Cloud I'm not seeing all the Campaigns that are active on the CRM side. There are some that I am seeing but a vast majority are not showing ...
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0answers
20 views

MobileConnect using Salesforce Contact ID and multiple phone numbers

We are planning on using a related object in Salesforce to store multiple Emails and multiple Phone Numbers for a single Contact (Contact ID). We will set a boolean field for each record to track ...
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22 views

Journey Entry Issue

I have a general journey entry question. We use the MC Connector. This is the scenario: In SF tasks are created on a contact record with one of several subject details. The contact could have several ...
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1answer
24 views

Unable to Import a Report into Marketing Cloud from Service Cloud

Our org was recently integrated with our service cloud application and I can currently sync over objects. When I attempt to import a report into marketing cloud via EmailStudio --> Interactions --&...
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1answer
14 views

How to configure in-app messaging [closed]

From the following https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/in-app-message/in-app-messaging.html it is not clear to me: Do we need to Provision for Push and Enable Push in ...
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12 views

Anyone had success pulling sfUser data into Distributed Marketing

I have just started learning about sf Distributed Marketing, the documentation is sparse, and only really focuses in on the Contact and Lead data being pulled in sf. Has anyone had success pulling ...
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1answer
33 views

Can we use Salesforce Data in Multi Org BU Connectors?

We have multiple BU's, some that are a child of other BU's, we are trying to build a region-based structure (e.g. Europe > Germany, Europe > France, NA > USA) Using the Multi Org connector we ...
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32 views

Marketing Cloud Connector Objects not visible

I recently installed the marketing Cloud Connector and configured the connector as per salesforce documentation/trailhead module(https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-...
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1answer
55 views

Marketing Cloud Connect user (Integrated user) setup in Sales Cloud

I am following this instructions here to connect Marketing Cloud to Sales Cloud https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-connect/get-started-with-mc-connect In the ...
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1answer
64 views

How Marketing Cloud handls Leads converting to Contacts

According to this Knowledge Article When you then convert the Lead to a Contact, the values change and the ContactID replaces the LeadID and this then update All Contacts (view in Contact Builder) ...
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1answer
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1answer
43 views

The Email thumbnail could not be retrieved in Individual Email Results

We sent an email using the Journey Builder, when we checked the Individual Email Results we were able to check all the tracking details but for the email image it showed "The email thumbnail ...
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1answer
36 views

UpdateSingleSalesforceObject(…) failing when trying to update a Date/Time in the CRM with Now()

I have AMPScript within an SMS message, and I'm trying to update an Account record in the connected GovCloud (Salesforce CRM). Here's my code: UpdateSingleSalesforceObject('Account', AccountId, '...
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1answer
56 views

Automated SQL to identify Contacts to Delete in Marketing Cloud [duplicate]

Our contact count in Marketing Cloud is increasing quickly and we will start to look at an automated way to delete contacts who no longer exist in CRM. The plan is to compare the All Contacts table ...
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1answer
47 views

AMPscript issue - Cannot update a contact

I have built a custom profile center, i retrieved the contact's data from Sales Cloud via Marketing Cloud Connect. When i click on submit to update the data, nothing happened! here's my AMPScript code ...
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0answers
57 views

Every delivered email shows unique open while the email is not opened (not even seen)

I've created a journey in MC which sends a welcome email as soon as the entry source is triggered. It is synced with Salesforce via MCC so the entry source is salesforce data. Whenever a salesforce ...
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0answers
23 views

Can email studio subscriber Lists / Filtered Data Extensions be viewed within SC?

Using CM4SF, lists from Campaign Monitor can be viewed in Sales Cloud. Is there a way for someone to view subscriber lists or fitered Data Extensions from Marketing Cloud within Sales Cloud ?
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1answer
28 views

2 SFMC Business Units Connected to 1 Sales Cloud Org [duplicate]

We are exploring the possibility of having 2 separate business units in one Enterprise 2.0 SFMC account connected to 1 Sales Cloud org via the MCC connector. Is that possible? We don't have issues ...
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2answers
64 views

Which API does Marketing Cloud Connect call on Salesforce?

We're trying to access the Salesforce 'Activity' Object from Marketing Cloud for it to sync, but can't; Does anyone know which API is used by MC Connect? If it's the ui api this is an expected ...
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14 views

Email thumbnail could not be retrieved in Individual Email Results for Salesforce sends

We sent an email using a Salesforce DE as target. However, when we want to view the Individual Email Results in Service Cloud, some of the emails are not showing and instead it says : " The email ...
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0answers
45 views

Marketing Cloud Triggered Send does not work

I'm trying to create a Triggered Send but although it has been activated the contacts who accomplish the Triggered Send conditions does not receive the email. I connected Marketing Cloud with Sales ...
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1answer
224 views

Commercial vs Transactional Send Classification in SFMC

We are doing confirmation of consent change emails from SFMC to customers that are added to our Sales Cloud instance. For this purpose, we are leveraging Sales Cloud data in Journey Builder via the ...
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1answer
71 views

What is cast and convert in SFMC? [closed]

What is cast and convert in SFMC eg- SELECT Count(*) as Count, CAST(GETUTCDATE() as date) AS Day, GETUTCDATE() AS [Updated Date] FROM ENT.[Demo4 Contact__IQ] WHERE [Status Code] = 'Active'
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1answer
49 views

Journey Builder Transactional API with SFDE not Creating IER

Title says it all. I have a Transactional API Journey Builder with a DE located in Salesforce Data Extension. I moved it from DE to SFDE as you cannot assign a SFDE directly from Journey Builder. I ...
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0answers
20 views

Filter based on RecordTypeId (RecordTypeId not showing in fields) - Marketing cCloud

Our objective is simply to have a filter in the Root Parent BU based on RecordTypeId to copy (filter) records from the Salesforce Synced DEs to a another DE. The result of that filtered DE will be ...
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1answer
37 views

Individual Email Results not appearing for shared data extensions

We have been using different BU and so shared data extensions that comes from the Mother BU. We would like to use only shared data extensions (because we want to send from Email Studio and Journey ...
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0answers
47 views

Marketing Cloud Synchronized Data Source shows no Entities or Attributes

I try to sync some Sales Cloud objects into Marketing Cloud with the Marketing Cloud Connect Data Stream. So, when I go to Synchronised Data Sources, the Connection to my Sales Cloud is there, but the ...
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1answer
29 views

Integrate salesforce org into Marketing Cloud

How to integrate salesfroce org into Marketing Cloud without diconnect current connection to another Salesforce org and why should I disconnect current connection? Multi-org is enabled.
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1answer
76 views

Ip Warm Up - Send flow

We are getting ready to start our IP warm up and will be sending millions of emails over the next month. In Marketing Cloud, there are different options to get an email sent. Journey Builder - Single ...
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0answers
18 views

Seeing error when trying to run Salesforce Report import for Marketing Cloud

I'm seeing Warning (Exception: Import Exception: Could not query report id Has anyone come across this error before? I have Marketing Cloud Connect in place and everything appears to be working ...
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2answers
93 views

Deployment Manager not opening

I have installed deployment manager on SFMC account enterprise BU but it is continuously throwing the following error. Can anybody have an idea why i am getting this error. error : mc9gph0gwn67-wz4y01....
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1answer
42 views

Synchronized Data Sources fields not available in Marketing Cloud

When synchronizing object's fields, some fields are missing in MC to synchronize even though they have the box visibly checked for the system administrator. These fields are: Account - ShippingAdress ...
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0answers
21 views

Certain Email reports not appearing in Service Cloud

I have a DE in Shared to which i send emails via Content Builder. I get the email reports in Service Cloud, however it seems like there are some emails missing in the reports. I saw that it could be ...
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0answers
30 views

Marketing Cloud Capture responses at contact level

Is there a way to capture responses at Contact Level into Salesforce CRM? For example, i send an e-mail to a report with the use of Salesforce Marketing Cloud Connect and one customer replies back to ...
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1answer
60 views

How can I automatically add a subscriber from MobileConnect to AllSubscribers?

Currently Salesforce Service Cloud is calling Marketing Cloud API to insert a Mobile contact when a button is clicked. It only adds the record to The MobileConnect app with the rest.marketingcloudapis....
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0answers
30 views

Stop sending email from journey when lead converted into account and contact

I have created a journey on Lead creation, and I have a set of emails can say for 15 days by waiting one-day interval for each email. But In between these intervals, the lead converted into contact, ...
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0answers
38 views

Package Marketing Cloud Install Failed

When I go to install the Marketing Cloud Connect package in Salesforce. I get the following error message in an email. The list of Invalid types goes on for about 60 items Your request to install ...
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1answer
52 views

Populating Formula field values from Service Cloud to Marketing Cloud

Is there any solution to populate value of Formula fields ,which are not populating correctly from Service Cloud to Marketing Cloud synchronized DE?
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0answers
46 views

Emails are not send in SFMC

we had recently enabled Multi-Org and configured marketing connect in our Marketing Cloud instance. When we tried to send an email from both Marketing Cloud (using Salesforce Report) and Sales Cloud (...
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1answer
66 views

Marketing Cloud Available entities to Synchronized is empty

When trying to set up object, no items are showing to synchronize, is that something I've missed in the configuration the system user has the two appropriate roles and the Salesforce.com Status ...
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0answers
61 views

Unable to setup Triggered Send through Marketing Cloud Connect

I'm trying to create the following process: Fill out AMPscript based form which either creates or updates a record on the Custom Object Product Registrations. After creation or update a Triggered ...
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0answers
33 views

Marketing Cloud Interaction object Import Activity

We want sync certain standard object in Marketing cloud which are not avilable for selection in Contact Builder Synchronized Data soruces for e.g. ContnetNote Object. The interaction import from Email ...
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0answers
15 views

Marketing Cloud Sync with Salesforce Sandbox using same User in two different BUs automatically Syncing smae objects in both BUs

For our Usecase, we need to integrate two different SFMC BU with the same Salesforce Sandbox using the Same User in Salesforce Sandbox. Let's suppose I have a BU BU A and another BU BU B which is ...
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1answer
91 views

Marketing Cloud Connect - change email address

I have a question about Marketing Cloud Connect: On Marketing Cloud I would like to change these following fields for API USER: Reply email address Notification email address. On the Salesforce CRM ...
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1answer
179 views

Error while connecting Marketing Cloud Connect

After clicking on "Connect to Marketing Cloud" in Sales cloud, i am getting the following error. I have cross checked the steps, none is missing. Error: Not authorized to use this ...
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1answer
107 views

Formula Field to filter contacts to synchronize in SFMC

We would like to use a formula boolean field to synchronize contacts from Salesforce CRM to SFMC. We know that formula fields are specific and that we should care about its use, because alone it doesn'...

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