Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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2answers
32 views

Can we connect a specific Marketing Cloud's BU to a sandbox of service cloud?

I want to use a BU as a test environment by connecting it to a sandbox of service cloud. And perform development and testing activities. Is it possible?
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1answer
40 views

CreateSalesforceObject function not working

I wrote the below code to store the form information directly into the salesforce contact object but it is not working. The cloud page is showing the 500 - Internal server error. %%[VAR @fname,@lname,...
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0answers
16 views

SurveyInvitation object: how to use survey invitation in Journey Builder?

We are trying to use Salesforce Surveys within a Journey builder. We enabled and created a sruvey trhough salesforce survey, but we don't get how such survey should be sent via journey builder. We ...
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0answers
22 views

Getting an error when I am connecting CRM with Marketing Cloud

I am trying to integrate my Salesforce CRM Account with my Salesforce Marketing Account. I am following steps that are given in the Trailhead: Marketing Cloud Connect. https://trailhead.salesforce....
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1answer
23 views

Entry source criteria not working

I have the following criteria on my entry source in a journey: CRITERIA CampaignMember:ContactId WASSET AND CampaignMember:Status CONTAINS Responded OR CampaignMember:Status CONTAINS Received The ...
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0answers
34 views

lead object synchronization issue in marketing cloud

I have done all the steps needed to synchronize salesforce sales cloud objects to the marketing cloud and i can synchronize all the objects except lead. when I try to sync lead the cogwheel just keeps ...
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0answers
58 views

Attach PDF File in an Email

I need to attach a PDF file in an Email in Salesforce marketing cloud. i use the function AttachFile() and i use an LINK of that PDF: %%[ var @fileName, @fileAlias set @fileName = "https://UAT2.cs88....
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2answers
45 views

Email tracking is not synchronizing to Salescloud

I sent an email to a filtered Data Extension that contains a PersonAccount (the PersonContactID is related to the subscriberkey) but I don't see that email tracking in the profile of this Account in ...
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1answer
18 views

Aggregate Level Tracking in Salescloud

I configured the Marketing Cloud Connector enabling all the tracking info to be synchronized to Salescloud (see picture below) but, after sending some emails, I don't see where in Salescloud I can ...
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1answer
35 views

Using Wait By Attribute with Salesforce Entry Data ignoring time

My client wants to send SMS to campaigns in Salesforce. The send creates a Task, which is later updated in the journey with a status of SMS Delivered or not. A campaign send can be created on a ...
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0answers
16 views

Connection issue with distributed marketing cloud and Marketing cloud

We have installed the Distributed marketing cloud manage package inside salesforce org and assigned necessary permission set to the user. Now from the distributed marketing Admin tab, We have to ...
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1answer
33 views

Multiple CRM (Sales Cloud/Service Cloud) to Marketing Cloud BUs

With multi-org I know it's possible to connect: Multiple business units connected to multiple orgs. Multiple business units connected to a single org. If I have 5 Sales Cloud orgs, would the ...
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2answers
43 views

Storing data from cloud page to salesforce using Rest API [closed]

We want to fetch the data from the cloud page and instead of storing that in a data extension we want to store that in salesforce but we don't want to use marketing cloud connect. Is it possible to do ...
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1answer
40 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
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1answer
35 views

Pass line break to Long Text Field from Journey Builder

I have a Journey in Marketing Cloud that is creating records in an object in the Sales & Service Cloud from data stored in an SFMC Data Extension. That object has a long text field that I ...
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0answers
31 views

Switching to a multi business account

We are in a tricky situation with a customer regarding his initial Marketing Cloud license setup. The customer already has Salesforce CRM and is now planning to introduce Marketing Cloud. For the ...
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2answers
51 views

Email Sends in Sales Cloud is not populating

We have a data extension stored in Salesforce Data Extension folder with subscriber key as 18 digit contact ID. We are doing sends using send flow(manual send) using this Data Extension. But somehow ...
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1answer
25 views

Updating 'My Domain' with live Marketing Cloud Connect integration

We are looking to update the custom URL applied as part of 'My Domain' within Salesforce - does anybody know if this will impact a live instance of Marketing Cloud Connect in any way? To confirm, '...
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0answers
26 views

What is the best way to auto subscribe new Salesforce Contacts in MobileConnect?

I want to automatically subscribe new Contacts in Service Cloud in Mobile Connect to a particular keyword. How can I do this? I could potentially query all contacts and do mobileconnect import, but ...
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1answer
72 views

Ampscript / syntax for empty field?

I created an ampscript on a Landing page that should update Salesforce boolean fields and also suppress the current value of a specific text field (so that we get an empty value). The URL of the ...
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0answers
42 views

Inserting data via Rest API not working

I am trying to insert data to a data extension but getting below error- { "message": "Primary key 'SUBSCRIBER_KEY' does not exist.", "errorcode": 10000, "documentation": "" } Please see ...
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0answers
26 views

Journey builder cross object data

We have a custom object "Coupon" in Sales Cloud. This object has Contact lookup field and 'coupon code' text field. When Coupon record is assigned to a contact, s/he will become a campaign member (...
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1answer
51 views

Syncing Person accounts

when the MC connector is installed and when there are Person Accounts on the Salesforce org, we have to sync the Contacts AND the Accounts objects in SFMC, because most of the time, we also need ...
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2answers
65 views

Salesforce Data as Entry Event - System Generated Data Extension is not getting updated

I have a journey that is using Salesforce Data as the entry event. SFMC automatically creates a data extension for that journey and automatically links it in Data Designer in the Sales and Service ...
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1answer
29 views

Related Salesforce Objects not showing in Journey Builder

I have created a Journey which uses Salesforce Data as my entry event. When I am setting up the Filter Criteria, some of my related objects are not shown. All objects used are synced from Salesforce ...
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0answers
29 views

Campaign object not available in Contact Builder

I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object. I ...
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1answer
37 views

Using object relationships with RetrieveSalesforceObject and Marketing Cloud Connect

I need to personalize a triggered send using Marketing Cloud Connect and a custom object to contact relationship, but I'm not getting results for the relationship. My AMPscript looks like this: %[ ...
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0answers
24 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
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1answer
18 views

In regards to Unsubscribe a subscribers from sales cloud without using MC Connector

I am new to Salesforce Marketing Cloud and I have question in regards to Salesforce Marketing Cloud Connector , What can be the process of unsubscribing the subscriber from sales cloud without using ...
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2answers
47 views

Prioritize email addresses when there are multiple addresses for a subscriber

Our client has several email address fields (3 email address fields) in his Salesforce CRM that he wants to sync with SFMC. He wants to be able to prioritize which email address field to use to send ...
1
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1answer
39 views

Build a Custom Profile Center for Multi-Org purpose [closed]

We're going to upgrade to Multi-Org soon and I would like to know how can I create a Custom Profile Center, since the documentation says that it is required. I followed this guide (https://developer....
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0answers
21 views

Journey Builder error on Multi Org

I have 2 business units connected to the same org and 2 Journeys with the same entry event (Salesforce event : created or updated on the Contact object) I can see new entries on both Journeys but ...
2
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1answer
57 views

Using a different Subscriber Key in Marketing Cloud when using MC Connector

We have both MC and Service Cloud (connected with the MC Connector) and wanted to know if its possible to use a customer unique ID (External ID in Service Cloud) as the Subscriber Key in Marketing ...
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0answers
39 views

Salesforce Data entry source for child business unit journeys

Just wanted to make sure I was thinking about this the right way. If we are creating journeys in a child business unit, if we want to leverage our MC Connect data, we will have to utilize the ...
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1answer
23 views

Contact Builder mapped using Salesforce Id field (15-digit)

I am currently using Cloud Connect to synchronize Contacts and a related object. I ran into some issues when attempting query activities to join related records with contacts into a Salesforce DE. I ...
2
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1answer
38 views

Email Sends object creating empty records when email is sent from SFMC

We have integrated our Marketing Cloud environment with Salesforce CRM, but we're not able to see the data in the Email Sends object when a Email is sent from Marketing cloud. We created a ...
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1answer
20 views

Cloud Connect Configuration

Wondering if it may be possible to practice configuring Marketing connect when I dont have a Marketing and Sales Cloud Account Sandbox to experiment on?
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1answer
40 views

Delete all contacts in Marketing Cloud to delete all duplicates

We have duplicates in our all contacts in Marketing Cloud. To solve this, we want to delete all contacts (audience builder). We use the Marketing Cloud connector, and send emails to synchronized ...
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0answers
17 views

Apex Trigger Code Coverage Error for Triggered Send with Marketing Cloud Connect

I've read several threads and documentation related to this issue but can't seem to figure out what I need to do differently. I'm trying to activate triggered sends via Marketing Cloud Connect in ...
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0answers
37 views

Salesforce Data Event - is this right?

We are configuring Journey Builder for a client using Salesforce Data Events as Entry, more specifically we want to use the Account object. When configuring the Entry Source, we see that for the ...
2
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2answers
222 views

SFMC custom activity error: A custom activity or entry source failed validation

We are trying to post data from SFMC data extension to some other cloud using custom activity(REST) in journey builder. We have tried the same steps as mentioned on https://developer.salesforce.com/...
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1answer
39 views

Creation of a Custom Data Entry

I would like to know if it's possible to create a custom data entry that pulls in data via an external database hosted in heroku. Will it be opening an API on my side? or would i be posting on a ...
1
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1answer
17 views

Is it Possible to Read CRM Data for a Decision Split without Synchronized Data Sources?

We would like to exit leads from a journey based on a event that occurs in the Sales Cloud. After a Wait event in a journey, we need to check the current value of a field on the Lead object before ...
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0answers
23 views

Marketing Cloud (Connect) Veeva

We want to use Marketing Cloud Connect to connect SFMC with Veeva (2 way connection). Our use case is following: Our consents are already coming to SFMC from our MDM that is already connected to ...
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3answers
193 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
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0answers
65 views

Ampscript / how to identify the contact if there is no subscriberkey?

I create an ampscript to retrieve some basic information based on Synchronised DE, because I want to send to a Salesforce campaign and Salesforce Report. Here is the ampscript: %%[ Set @FirstName = ...
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1answer
29 views

Marketing Cloud Connect - Editing Synchronization Settings fails

When trying to edit synchronized data sources - especially the filter that determines which records should be synced to Marketing Cloud - I currently receive the following error message: "An error ...
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0answers
27 views

Marketing Cloud API calls error

We are integrating our marketing cloud with the third-party weather application. We have 450 outcalls for getting data from the weather application. However, when we are trying to make the 450 calls, ...
2
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1answer
39 views

Can we filter by a Boolean Formula field during the McConnect Sync?

I am trying to sync Sales cloud with Marketing Cloud. I have 3 parameters to check before I bring the data into marketing cloud. I decided to create a boolean formula field on the Sales cloud and use ...
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1answer
52 views

What can cause a Journey Builder object activity to fail?

We have two BUs in our Enterprise 2.0 account. One BU is treated as the Parent and the other is treated as a Child. We recently connected the Child BU to a Service Cloud Sandbox account. We have ...