Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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21 views

Marketing Cloud Deployment guide? [closed]

Can anyone share a deployment guide for marketing cloud (prod) integrated with Sales Cloud (Partial copy Sandbox) ? Or in general high level steps for deploying MC (prod) + SC (Partial copy Sandbox)...
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32 views

Accessing/storing additional attributes using Salesforce Triggered Sends

I have setup a Triggered Send inside Sales Cloud (using the MC Connector) and have created a Triggered Send Data Extension which records get appended to when they're triggered. I would like to know ...
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Some Facebook Leads are not recording into Marketing Cloud Data Extension

We have configured the Lead Capture in marketing cloud org and created the Lead Capture Task and connected it with the Facebook ads page. It is working fine and most of the leads are recording in ...
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Use CRM field change to act as a trigger for a contact getting into a SFMC journey

I'll appreciate your help, We have already established MC connect to our client's CRM (SF Sales). In the CRM, we have an Object that is connected to a second object. We want that a certain change in ...
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32 views

How to get unsubscriber data in Service cloud using Marketing Cloud Connect

We are using Salesforce object as the entry criteria for a journey in Marketing Cloud. We need to update a custom field on Service cloud if the email receiver unsubscribes. Whats the best approach to ...
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49 views

Move filtered data extension into Salesforce data extensions

I have created a filtered data extension (via a filter activity) inside MC, our MC instance has Marketing Cloud connector which creates a "Salesforce Data Extensions" folder. I cannot move my ...
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29 views

Convert Lead activity issue in JB

Journey ScreenshotOur MC org is integrated with a Sales Cloud org. I have attached Journey screenshots with client name blanked out. I have been trying all sorts of configuration options on the "...
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1answer
43 views

Email tracking data NOT syncing SalesCloud, for the Email Sent from Journey Builder!

Why the Tracking Data of emails sent from below journey are NOT synced and showed under Individual Email Results? IS THIS SOMETHING TO DO WITH AS I HAVE TAKEN API AS ENTRY SOURCE!! I am aware of the ...
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36 views

Can we Integrate Salesforce Sales Cloud data with Social Studio?

I have an account set up with Marketing Cloud Connect. Can I sync Sales cloud and Social studio? - Suppose If I want to track/post on the Facebook account of my Contact/Leads [along with their consent]...
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34 views

What is the average time taken to populate tracking data in Marketing cloud and “Individual Email Results” in Sales Cloud [duplicate]

I am working on a API triggered journey with a single email send activity. Though the trigger successfully sent the email and also received the email. I am unable to see the trackig data neighter in ...
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How to Import Salesforce Data to Marketing Cloud using Import Activity?

I'm Trying to Import Salesforce Data to Marketing Cloud using Import Activity. But that's cannot work with marketing cloud. and I've refered following document : https://help.salesforce.com/...
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42 views

Marketing Cloud - Pass Date/Timestamp to Custom SF Field with Journey Object Activity

I'm hoping to be able to create a custom field in Salesforce, and update that field using the Journey Builder 'Object Activity'. Ideally, at the end of a Journey, the Object Activity would pass a ...
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Marketing Cloud Preference center with Sendable Data Extensions

We're trying to rearchitect Marketing Cloud implementation in my organization. In the current set up, we have an external Preference center database (SQL Server). A User updates preferences on an ...
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45 views

Why is a Custom Preference Center required for Multi-Org Accounts?

One of my clients has a Multi-Org account and I am trying to explain why they need a custom Preference Center. I checked the documentation: https://help.salesforce.com/articleView?id=...
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23 views

Merged Records in SFDC CRM (Leads, Contacts, Accounts, etc.) & Impact on Salesforce Data Entry Event in Journey Builder

Does someone know what happens in Journey Builder when records are merged in SFDC CRM for journeys that have Salesforce Data Entry events and entry criteria that are made of a data field update action?...
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37 views

When I create a Triggered Send I can't active it

Each time I create a Salesforce Triggered Send in Marketing Cloud Connect, I am unable to active it. If I follow the help steps (https://help.salesforce.com/articleView?id=...
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31 views

Journey entry on Opportunity Contact Role

In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction ...
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72 views

Extracting all contacts from Marketing Cloud Contact Builder

I am looking to clean up the contacts in Contact Builder. There are many records (about 5x the amount) than I am actually using in my Marketing Cloud Email Studio instance (All Subscribers). We ...
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32 views

Connecting Marketing Cloud with another SF org

I am trying to connect a Salesforce org with the Marketing Cloud. I have installed the Marketing Cloud connector managed package but I am not able to find the (Salesforce Marketing Cloud) in the ...
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33 views

error in marketing cloud- connector

i am getting marketing cloud connector error while i am trying to connect salesforce marketing cloud user from the marketing cloud. error displays following messege (An exception occurred while ...
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2answers
73 views

Marketing Cloud Campaigns Vs Sales Cloud Campaigns?

We will have a MC org integrated with a Sales cloud org. There is one simple welcome journey and one newsletter campaign/publication list to begin with. This will be expanded in the future to more ...
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1answer
35 views

Bounced Subscribers, do they translate into Opted Out of Emails in Salesforce?

Hard bounces in Marketing Cloud automatically set Held status in All Subscribers, if we have Marketing Cloud Connector setup, how does this translate into Sales/Service Cloud? Will they appear as ...
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1answer
33 views

How to use Journey Data to personalize Email when using Salesforce Entry Data

I want to create an Email which contains the first name of the person to whom the mail is sent. I am using the journey builder through which I am sending the mails and my entry source is Salesforce ...
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1answer
35 views

Is there any way to pass data extension values to salesforce CRM

I have a Data Extension that stores user details like FirstName,LastName and Email. Is there any way that allows us to pass these values to our Salesforce CRM. Maybe as a record in Contact?
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61 views

Can we connect a specific Marketing Cloud's BU to a sandbox of service cloud?

I want to use a BU as a test environment by connecting it to a sandbox of service cloud. And perform development and testing activities. Is it possible?
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51 views

CreateSalesforceObject function not working

I wrote the below code to store the form information directly into the salesforce contact object but it is not working. The cloud page is showing the 500 - Internal server error. %%[VAR @fname,@lname,...
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40 views

SurveyInvitation object: how to use survey invitation in Journey Builder?

We are trying to use Salesforce Surveys within a Journey builder. We enabled and created a survey through salesforce survey, but we don't get how such survey should be sent via journey builder. We ...
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28 views

Getting an error when I am connecting CRM with Marketing Cloud

I am trying to integrate my Salesforce CRM Account with my Salesforce Marketing Account. I am following steps that are given in the Trailhead: Marketing Cloud Connect. https://trailhead.salesforce....
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1answer
24 views

Entry source criteria not working

I have the following criteria on my entry source in a journey: CRITERIA CampaignMember:ContactId WASSET AND CampaignMember:Status CONTAINS Responded OR CampaignMember:Status CONTAINS Received The ...
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37 views

lead object synchronization issue in marketing cloud

I have done all the steps needed to synchronize salesforce sales cloud objects to the marketing cloud and i can synchronize all the objects except lead. when I try to sync lead the cogwheel just keeps ...
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62 views

Attach PDF File in an Email

I need to attach a PDF file in an Email in Salesforce marketing cloud. i use the function AttachFile() and i use an LINK of that PDF: %%[ var @fileName, @fileAlias set @fileName = "https://UAT2.cs88....
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52 views

Email tracking is not synchronizing to Salescloud

I sent an email to a filtered Data Extension that contains a PersonAccount (the PersonContactID is related to the subscriberkey) but I don't see that email tracking in the profile of this Account in ...
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1answer
31 views

Aggregate Level Tracking in Salescloud

I configured the Marketing Cloud Connector enabling all the tracking info to be synchronized to Salescloud (see picture below) but, after sending some emails, I don't see where in Salescloud I can ...
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1answer
44 views

Using Wait By Attribute with Salesforce Entry Data ignoring time

My client wants to send SMS to campaigns in Salesforce. The send creates a Task, which is later updated in the journey with a status of SMS Delivered or not. A campaign send can be created on a ...
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21 views

Connection issue with distributed marketing cloud and Marketing cloud

We have installed the Distributed marketing cloud manage package inside salesforce org and assigned necessary permission set to the user. Now from the distributed marketing Admin tab, We have to ...
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1answer
43 views

Multiple CRM (Sales Cloud/Service Cloud) to Marketing Cloud BUs

With multi-org I know it's possible to connect: Multiple business units connected to multiple orgs. Multiple business units connected to a single org. If I have 5 Sales Cloud orgs, would the ...
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2answers
64 views

Storing data from cloud page to salesforce using Rest API [closed]

We want to fetch the data from the cloud page and instead of storing that in a data extension we want to store that in salesforce but we don't want to use marketing cloud connect. Is it possible to do ...
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1answer
43 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
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1answer
51 views

Pass line break to Long Text Field from Journey Builder

I have a Journey in Marketing Cloud that is creating records in an object in the Sales & Service Cloud from data stored in an SFMC Data Extension. That object has a long text field that I ...
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37 views

Switching to a multi business account

We are in a tricky situation with a customer regarding his initial Marketing Cloud license setup. The customer already has Salesforce CRM and is now planning to introduce Marketing Cloud. For the ...
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2answers
55 views

Email Sends in Sales Cloud is not populating

We have a data extension stored in Salesforce Data Extension folder with subscriber key as 18 digit contact ID. We are doing sends using send flow(manual send) using this Data Extension. But somehow ...
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1answer
29 views

Updating 'My Domain' with live Marketing Cloud Connect integration

We are looking to update the custom URL applied as part of 'My Domain' within Salesforce - does anybody know if this will impact a live instance of Marketing Cloud Connect in any way? To confirm, '...
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32 views

What is the best way to auto subscribe new Salesforce Contacts in MobileConnect?

I want to automatically subscribe new Contacts in Service Cloud in Mobile Connect to a particular keyword. How can I do this? I could potentially query all contacts and do mobileconnect import, but ...
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1answer
93 views

Ampscript / syntax for empty field?

I created an ampscript on a Landing page that should update Salesforce boolean fields and also suppress the current value of a specific text field (so that we get an empty value). The URL of the ...
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46 views

Inserting data via Rest API not working

I am trying to insert data to a data extension but getting below error- { "message": "Primary key 'SUBSCRIBER_KEY' does not exist.", "errorcode": 10000, "documentation": "" } Please see ...
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30 views

Journey builder cross object data

We have a custom object "Coupon" in Sales Cloud. This object has Contact lookup field and 'coupon code' text field. When Coupon record is assigned to a contact, s/he will become a campaign member (...
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1answer
62 views

Syncing Person accounts

when the MC connector is installed and when there are Person Accounts on the Salesforce org, we have to sync the Contacts AND the Accounts objects in SFMC, because most of the time, we also need ...
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2answers
74 views

Salesforce Data as Entry Event - System Generated Data Extension is not getting updated

I have a journey that is using Salesforce Data as the entry event. SFMC automatically creates a data extension for that journey and automatically links it in Data Designer in the Sales and Service ...
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1answer
32 views

Related Salesforce Objects not showing in Journey Builder

I have created a Journey which uses Salesforce Data as my entry event. When I am setting up the Filter Criteria, some of my related objects are not shown. All objects used are synced from Salesforce ...
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32 views

Campaign object not available in Contact Builder

I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object. I ...