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Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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Disconnection happened between marketing cloud connector to CRM, we have connected SF accounts through Okta

We have connected marketing cloud to CRM successfully, But we can see suddenly it was disconnected and Okta also not working, how to troubleshoot this, do we have any document on this refer?
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Formula on Individual Email Result for Engaged Segment

There is an Individual Email Result, a custom object created from the Marketing Cloud Connect managed package between Marketing Cloud and the CRM.  This individual email result object has some custom ...
Gitconnect's user avatar
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Error when trying to update or insert records which are available from LIST To Data Extension using Sql Query

This is the Query I tried I am getting error stating Invalid Column Name "PhoneNumber" where I do have that Field presented in my List and Data extension also. What I am missing here, can ...
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SF Process Builder Retiring RE MCC; what is the impact to activities in the SFMC (i.e., active journeys, automations, synchronized data extensions)?

Do any activities need to be stopped and restarted or will the MCC automate these processes? Are there any delays to be expected?
Lauren's user avatar
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Is it possible to switch the primary key of a synchronized data extension while using MCC?

Is it possible to switch the primary key of a synchronized data extension from Salesforce Id to Email Address for Contact object in Salesforce Marketing Cloud while using the Marketing Cloud connect? ...
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Marketing Cloud Business Unit

Good Day to everyone. In our MC account, we have a parent business unit and a child business unit. In the Parent BU, we have settings that allow subscribers to unsubscribe from all business units in ...
Anshul Sehgal's user avatar
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Unknown error pausing the data synchronization in SFMC from CRM

Sync in our Client's Marketing Cloud instance has paused a few times now. Not sure why this is happening. It never showed issues earlier until recently, nearly the past 3-4 months ago. The sync pauses ...
Tritam Mohanty's user avatar
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How to get average of email Sent per month per Account from SFMC?

I want to get the average number of email send on monthly basis per account from the Salesforce. I have created a Master DE in SFMC with Contact & Account Data combined in it and I was trying to ...
Adam Coder's user avatar
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2 answers
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Is there any downsides to using the `User_Salesforce` synchronizer in Marketing Cloud?

From my understanding in order to sync data related to a contact in using Marketing Cloud Connect, the User_Salesforce synchronizer must be added however what if Contact_Salesforce is also used? I ...
Patrick Nomad's user avatar
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2 answers
100 views

Duplicate contacts with Marketing Cloud Connect (Account and Contact)

Situation: Our billable contact count is about double the count shown on each of the Account/Contact synchronized salesforce data sources. Setup: We used Account_Salesforce to create a data extension ...
Patrick Nomad's user avatar
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1 answer
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How to get Salesforce frozen Users in Marketing Cloud?

I want to send communications to my Salesforce Internal Users from Marketing Cloud. To do that, I'm creating an automation to populate/refresh a Data Extension with all the Active users in my org. ...
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Salesforce OOTB Function

About Salesforce OOTB function Hello everyone, I have been working on MC construction from the beginning and am currently in the Marketing Cloud Connect stage. I am comfortable with MC Connect, but I ...
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IER's in SalesCloud - Historical Results

Working through getting MCC established in Sales Cloud and hitting a few roadblocks. Let's say I did not apply IER's to a contact/lead page layout in implementation of MCC, but I followed all the ...
Tazzy1234's user avatar
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1 answer
257 views

Marketing Cloud Connect - change email address and Username of the API User

Is there any problem with changing the username and email of the integration user (API User) between Marketing Cloud and Service Cloud (The integration is through Marketing Cloud Connect)?" Does ...
Luli Moschella's user avatar
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Synchronized DE Filter - Contact without Channel Address

There are 45k records as 'Contact without Channel Address' in my client org. I am aware that these can be deleted from MC and accordingly filter can be applied on Sync DE to prevent the flow again to ...
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Journey Builder vs. Normal Send - Synchronized DE

I just setup Marketing Cloud Connect and am querying data from a parent account to a child BU using shared data extensions/query activities. In this instance, I am also pulling in newsletter ...
Tazzy1234's user avatar
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How can I query a new Account record straight away and retrieve PersonContactId in a SFMC Cloud Page?

I have a sign up form that upon submission will create a PersonAccount (Account) record in Salesforce. I then want to create the corresponding Contact in SFMC so that we have the values until it syncs ...
Chris Hughes's user avatar
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Possible to get the code behind the "Request Tracking immediately" button on the Triggerred Send?

It seems that the IERs do not always appear automatically and we must often manually click on the "Request Tracking immediately" button present on the Triggered Send linked to the send to ...
Ludivine L's user avatar
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What does QueueMO API actually do?

The documentation is very scarce: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/postQueueMO.html does it trigger an Outbound SMS message FROM the shortcode to the mobile number ...
ZeRoberto's user avatar
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Marketing Cloud Connector with Sales Cloud is not updating Email on Subscriber Records

We have a series of import definitions in Marketing Cloud that creates Salesforce Data Extensions from Reports in Sales Cloud. One of the Contacts in Sales Cloud has an updated email address, but that ...
Shira's user avatar
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Connected Marketing cloud connect and record got synced in 2 mins instead of 15 mins

I connected marketing cloud connect and created and synced a lead record from salesforce to marketing cloud. I chose the poll schedule as 15 mins but I checked and after 2 minutes the record was ...
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I want to sync only those data whose first names are 'Lily' from sales/service cloud to synchronized DE in marketing cloud. Is that possible?

I want to sync only those data whose first names are 'Lily' from sales/service cloud to synchronized DE in marketing cloud. Is that possible? Basically can a filter firstName = 'Lily' be applied to ...
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Uploading image from cloud page is working upto 3mb but above 3mb - 5mb is not uploading

Cloud page code var files = document.getElementById("file").files; document.getElementById("spinner-border").style.display = "block"; document.getElementById(&...
Nagendra's user avatar
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Connecting Marketing Cloud BU to Salesforce CRM

I have a client who has two data sources 1) on-premise datawarehouse and 2) Salesforce CRM. I will be connecting the on-premise datawarehouse to the Parent Business Unit to pass data in child business ...
James Lunn's user avatar
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Standard Marketing Cloud Profile Center to update Salesforce Contact

I am using the standard SFMC Profile Center with Salesforce integrated (Fields mapped) to manage profile attributes and preferences. When a contact modifies his attributes on this profile center, the ...
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Synchronized data extension has not been added to Data Designer

I am using EDA (Education Data Architecture) in Salesforce. I have synchronized a bunch of objects to marketing cloud. All the objects are successfully synced and all (except one) have been ...
Ben's user avatar
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Marketing Cloud Connect - IERs not created

We have integrated SFMC and CRM. The MMC for sure works. In most cases everything looks good. But we have a few cases where data were not sync correctly. We did some tests where we triggered a journey ...
learningFox's user avatar
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132 views

SFMC Journey - Data binding pulling a value from a DE with multiple rows for contact

I have included the VAWP url in my Send Log DE as well as the name of the email sent. Obviously I have multiple emails being sent to the same Contacts throughout a week. I am attempting to use data ...
B_Kal's user avatar
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Inject to journey using salesforce data for new CaseComment not working

We are trying to inject a contact into a journey via salesforce data ENTRY EVENT for every new creation of CaseComment object. But have 0 contacts evaluated every time. Here are the settings: WHO: ...
yoni349's user avatar
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Journey builder issue with Contact Data

There is an issue with my Journey in Marketing Cloud instance. There are 2 actions: we send SMS messages via that journey and log the answers to these SMS in Salesforce in 24h. The journey runs once ...
Slavik Kharkovskiy's user avatar
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Number of versions in Journey Builder in SFMC

I am trying to find number of versions that one can create in a single journey in SFMC. I found one thread HERE which says that there is no limit on it but that is too old information. Does any one ...
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Is there any reason to sync Individual Email Results from Salesforce back into Marketing Cloud via Connector?

I recently joined a company as an SF/MC admin. We have Sales Cloud and Marketing Cloud and are using Marketing Cloud Connector to sync many objects (20+) over to Marketing Cloud. One of the objects ...
DBlaney's user avatar
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2 answers
156 views

SFMC Querying Subscriber Email Performance Keeps Erroring Out "Automation Failed Due to System Error"

I have tried countless ways to make this SQL query work, using different date formats, different filters in WHERE clause, ensuring the DE has the correct fields with data types, etc. but I cannot get ...
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35 views

How to insert the owner of a related object into the journey?

I am building a journey that will be triggered by the Quote object status being updated in Sales Cloud. However, the owner of the related Opportunity object is who I want to be inserted into the ...
gilchrma's user avatar
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1 answer
67 views

Fixing email address discrepancies between Salesforce and All Subscribers

I'm looking to do this automatically using SQL, data extract and import activities in an automation that runs hourly. My query looks like this: SELECT C.Id as SubscriberKey, C.Email as ...
Antonio De Palma's user avatar
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1 answer
242 views

Can I still send back the tracking data of IER to Salesforce even after doing a send?

We have a Salesforce CRM and IER is enabled. I sent out an email using guided-send/user-initiated and the DE coming from the Data Extension folder only, is there a way to send the IER tracking data ...
Presario Fortythree's user avatar
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111 views

Do the Update Salesforce Object Activities in Journey Builder count towards CRM’s API limit?

When using the Marketing Cloud Connector, the documentation states that: “Connected App Authentication is a secure authentication mechanism used by Marketing Cloud Connect. It removes SOAP and REST ...
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Get only the Clicks that has not been retrieved into the data extension

I have some emails that has been sent to the end customers and I want to track their interactions with the email which I have to send it back to the Sales cloud (CRM). Following are the steps: Step 1) ...
Rahul Allada's user avatar
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242 views

All Subs Unsubscribe Reason Says "SalesForce version 5 Sync"

Some subscribers in our account are having their Unsubscribe Reason set as: "SalesForce version 5 Sync". I am having difficulty in replicating the behaviour to uncover what series of events ...
charliefay's user avatar
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470 views

Individual Email Results on custom objects (not on lead or contact) in Sales/Service cloud

I'm sending email from MC based on the marketing cloud connector from Sales/Service cloud. However the object utilized is not contact or lead. It's a brand new custom object where I don't see an ...
Jimmy Vaswani's user avatar
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1 answer
68 views

Integrating a BU with another CRM org

We have a Marketing cloud integration with CRM using Marketing cloud connect. I have created another business unit in MC and I want to connect this unit with another org in CRM so it will be ...
catchingup's user avatar
-2 votes
1 answer
186 views

Scope by User in marketing Cloud

I allow myself to contact you because I have a question concerning the setting of the scope by user. When implementing Marketing Cloud, the By user scope was checked. For technical reasons between ...
JohnE's user avatar
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1 answer
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Duplicate contacts (Pricing problem) when I convert synchronized data extension to sendable data extension

I am planning to Convert the synchronized data extension (Contacts) to Sendable Data extension. Now when I populate the data extension with contact data will this be counted as a contact and will I be ...
Rahul Allada's user avatar
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1 answer
416 views

Use of Filter contacts in the data extension entry source with Jouney builder

What is the use of Filter contacts in the Journey builder under the entry source as data extension. I have a different fields in the data extension and if i filter using the different field in ...
Rahul Allada's user avatar
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1 answer
331 views

How to establish the relationship between the synchronized data extensions in the Marketing cloud

I have a contact and account coming to MC from Sales cloud. I want to establish the relationship between these two so that I can access the account Id in the journey builder using the contact and use ...
Rahul Allada's user avatar
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1 answer
130 views

How to fetch data from html tag that stored in Salesforce marketing cloud data extension? [closed]

Example : I have stored below html tag as one field in data extension. I need to retrieve the href url from this. How to retrieve this ? and also How to retrieve "Visit google.com!" from ...
Test SFMC's user avatar
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1 answer
292 views

Subscriber key related to email address and Contact Key related to Contact ID

My company has created Data extensions in Marketing Cloud using the email address as related to Subscriber Key. We have recently acquire Salesforce CRM and decide to synchronise some objects (Users, ...
Lise's user avatar
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1 vote
1 answer
293 views

Unsubscribed contact delete in marketing cloud - anything to keep in mind?

We have million contacts that are unsubscribed and are billable. We only send emails. No PUSH/SMS.. We want to explore the option of deleting them from marketing cloud and keep a record elsewhere. We ...
kickass's user avatar
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-2 votes
1 answer
637 views

Incorrect syntax near the keyword 'FROM'

I'm trying to activate this this query activity to add it in an automation, I'am facing this error syntaxe : Incorrect syntax near the keyword 'FROM' . I din't build it , I'm juste reusise it. Anybody ...
Elisa dlze's user avatar
1 vote
0 answers
66 views

Transferring MC Subscribers from old instance to a new one

I just disconnected the MC connector from an old instance of Marketing Cloud and connected our new instance. I have the contacts and leads syncing with SF in the new instance. What is the best way ...
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