Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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18 views

Deployment Manager not opening

I have installed deployment manager on SFMC account enterprise BU but it is continuously throwing the following error. Can anybody have an idea why i am getting this error. error : mc9gph0gwn67-wz4y01....
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21 views

Marketing Cloud Capture responses at contact level

Is there a way to capture responses at Contact Level into Salesforce CRM? For example, i send an e-mail to a report with the use of Salesforce Marketing Cloud Connect and one customer replies back to ...
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22 views

How can I automatically add a subscriber from MobileConnect to AllSubscribers?

Currently Salesforce Service Cloud is calling Marketing Cloud API to insert a Mobile contact when a button is clicked. It only adds the record to The MobileConnect app with the rest.marketingcloudapis....
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Stop sending email from journey when lead converted into account and contact

I have created a journey on Lead creation, and I have a set of emails can say for 15 days by waiting one-day interval for each email. But In between these intervals, the lead converted into contact, ...
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22 views

Populating Formula field values from Service Cloud to Marketing Cloud

Is there any solution to populate value of Formula fields ,which are not populating correctly from Service Cloud to Marketing Cloud synchronized DE?
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Emails are not send in SFMC

we had recently enabled Multi-Org and configured marketing connect in our Marketing Cloud instance. When we tried to send an email from both Marketing Cloud (using Salesforce Report) and Sales Cloud (...
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Marketing Cloud Available entities to Synchronized is empty

When trying to set up object, no items are showing to synchronize, is that something I've missed in the configuration the system user has the two appropriate roles and the Salesforce.com Status ...
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Unable to setup Triggered Send through Marketing Cloud Connect

I'm trying to create the following process: Fill out AMPscript based form which either creates or updates a record on the Custom Object Product Registrations. After creation or update a Triggered ...
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Marketing Cloud Interaction object Import Activity

We want sync certain standard object in Marketing cloud which are not avilable for selection in Contact Builder Synchronized Data soruces for e.g. ContnetNote Object. The interaction import from Email ...
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Marketing Cloud Sync with Salesforce Sandbox using same User in two different BUs automatically Syncing smae objects in both BUs

For our Usecase, we need to integrate two different SFMC BU with the same Salesforce Sandbox using the Same User in Salesforce Sandbox. Let's suppose I have a BU BU A and another BU BU B which is ...
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25 views

Marketing Cloud Connect - change email address

I have a question about Marketing Cloud Connect: On Marketing Cloud I would like to change these following fields for API USER: Reply email address Notification email address. On the Salesforce CRM ...
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Error while connecting Marketing Cloud Connect

After clicking on "Connect to Marketing Cloud" in Sales cloud, i am getting the following error. I have cross checked the steps, none is missing. Error: Not authorized to use this ...
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27 views

Formula Field to filter contacts to synchronize in SFMC

We would like to use a formula boolean field to synchronize contacts from Salesforce CRM to SFMC. We know that formula fields are specific and that we should care about its use, because alone it doesn'...
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marketing cloud - how to enable user to receive SMS after STOP

We used the STOP keyword to avoid subscribers to receive SMS. Please is there any keyword to re-enable this subscriber to receive it? Thanks
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Set up MC Connect before SAP validation?

Does the SAP (Sender Authentication Package) absolutely need to be implemented on the platform before the set up of the connexion between Marketing Cloud and Sales Cloud and the installation on MC ...
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32 views

How to get list of subscribers whose subscriber status had changed in Salesforce Marketing Cloud?

Use case is to update the subscriber status from SFMC to Sales Cloud.
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Can you integrate 2 or more SF Users in the same ORG with different MIDs?

If I want to integrate a lot of MIDs from different Enterprise Accounts, can I create more than 1 integrated user in the same SF ORG to be able to integrate this different MIDs? If it not possible, ...
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31 views

Delete Contacts via REST API Using Postman in Marketing Cloud

Trying to setup a way to delete contacts from a synched data extension via REST API. It's from the connector pulled from a CRM object. Connection has been paused, there is no way to delete it directly ...
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Enabling Shield Platform Encryption in an ORG which is connected to MC BU

Our MC env is already connected using MC connect to a SF org. We're planning to enable Shield Platform Encryption in our org. We would like to know how this will affect our data/journeys in MC: Are ...
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16 views

Journey Builder object activity fail to create a record in Salesforce CRM

In our org, we have a parent child BU structure. We are passing tracking details from Child BU to parent BU. After that we are trying to create a custom object record in salesforce CRM using journey ...
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28 views

How do I update a subscriber's email address in Marketing Cloud when the corresponding Contact mail is changed?

The case is the following: Contact located in Salesforce Service is added with "XXX@mail.com" mail. Salesforce Service is connected to Marketing Cloud. Note: Subscriber Key is Salesforce ...
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28 views

Trigger Marketing Cloud Transactional SMS from Automated Process Builder or Flow

I'm aware of the Marketing Cloud transactional SMS REST API. But, before I build an integration to the API using Apex, to enable Sales Cloud or Service Cloud to automate the process of sending ...
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33 views

Bypassing All Subscribers list

We want to use Salesforce data as entry source in Journey Builder for triggered sends to Sales Cloud records (new consents added). For this purpose, first, we would like to avoid these contacts ...
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26 views

Is there any way to force a Connector synchronization of an object via SSJS?

I couldn't find anywhere in the API documentation, but is there a way to, via SSJS, force an entity synchronization on an object (Connector)? The issue I'm running into is I created an automation ...
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41 views

RetrieveSalesforceObjects returns invalid row error

I created a Triggered Send for a Custom Object (CreditFlow__c) in SFDC to be send via MC Connect. Without any personalization the email is sent successfully, but when adding personalization things get ...
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21 views

Journey is not recognizing the related object

I have a problem on my journey that uses salesforce data as input. It seems that it is not recognizing the criteria of our related object. At the entrance we are configuring the "rule criterion&...
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77 views

how to prevent duplicate contacts in salesforce marketing cloud when email is changed?

If salesforce marketing cloud is connected with SFDC. When contacts are pushed from SFDC to SFMC and email is sent to contacts from SFMC, contacts are saved in all subscribers in SFMC. What is some ...
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28 views

Marketing Cloud interactive email to include a catch-all triggered send upon successful submission

We're rolling out a campaign with an interactive email trial included, inviting customer's who we've identified as having a non-communicating meter (we're a utility provider) the opportunity to submit ...
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28 views

Marketing Cloud Connect Best Practice for Journey Builder use Sync DE or Salesforce event as entry source?

When integrating Marketing Cloud and Sales Cloud using MC Cloud Connect, what's the best practice to use Salesforce Contact data in Journey Builder: Synchronized Data Extension or Salesforce Data ...
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60 views

Pardot and Marketing Cloud Sends running in parralel

We have a use case where we will be using Pardot and Marketing Cloud for email sends simultaneously while we transition off Pardot. Since Subscribers/Contacts can exist in both systems, I would like ...
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36 views

Sending to subscribers that are not in Salesforce SalesCloud

We are currently using Marketing Cloud Connect to connect with SalesCloud, our Subscriber Key being the SalesCloud Contact ID. We sometimes receive lists of email addresses we need to send to that may ...
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48 views

Abandoned Carts Contact Key

We have Sales Cloud as our database of record and contacts flow through from Sales Cloud to Marketing Cloud. Our contact key is currently the 18 digit contact/lead key from CRM. We have a new use case ...
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32 views

is the Security Token in Salescloud affecting our connection with Marketing Cloud?

For security reasons, we have to reset our security token following this article: https://help.salesforce.com/articleView?id=user_security_token.htm&type=5 Would this affect our connection with ...
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28 views

Is it possible to avoid synchronizing certain contacts from Salesforce into Marketing Cloud?

Some contacts are not supposed to be reachable by Marketing Cloud. They are created for other, internal purposes, not related to marketing at all. Is it possible to avoid the synchronization of ...
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21 views

Multiple field in Journey Salesforce Task

Hi I would like to append 2 fields in a description field [as per the screenshot you can only select once a time]. Probably he is changing manually the {{Event}} and adding two fields there where it's ...
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65 views

MC Connector -Sync Lead and Contact Object using Email as Subscriberkey

Is there any way to define our own Subscriberkey when syncing SF lead and contact object into MC? By default, MC takes the ID field of an object and uses it as Subscriberkey. So let's say I want to ...
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1answer
77 views

Using Salesforce AMPscript functions in Marketing Cloud - Limitations

We haven't found the answer for this in the documentation so perhaps someone here can help us. We would like to know if using Salesforce AMPScript functions such UpdateSingleSalesforceObject counts ...
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22 views

Business Unit Data model in Contact builder

In the my BU I don't having access to DE syncronized, so my Corporate created me filtered and shared DEs in the shared DE folder. How do I build the data model in Contact and set up the different ...
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1answer
50 views

Populating campaign id field in IndividualEmailResult (during an email send from MC)

When sending emails from MC (via journeys, email studio etc...) we would like to populate the campaign id field in IndividualEmailResult object in SF. An idea suggested was to use the ...
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24 views

Email Send and IERs not appear in CRM Salesforce

I'm sending an Email from Marketing Cloud within Journey Builder with Salesforce Data Event (Object: Contact; WHO: PersonContactID). I can't view the Email Send from the 'Email Sends' tab within Sales ...
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SFDC and SFMC are connected… if we now move to PersonAccounts, do we need to disconnect the platforms and reconnect after converting?

We are looking to change the Data Model for SFDC from Accounts/Contacts to Person Accounts. Currently, SFMC is connected to SFDC - but if the data model changes, do we need to disconnect the ...
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46 views

SQL Logic not Matching Drag and Drop Filter Results

We are using a Master DE that is a combination of two Objects and tying to filter from it to generate records to meet certain criteria. When we use the drag and drop filter from the Master DE, we don’...
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38 views

Trying to use AMPScript within the JOIN/STOP message, results in the message “There was an error processing your message”

EDIT: I moved all of this code into a CloudPage accepting _MobileNumber as a query string parameter, and replaced the Mobile Connect AMPScript with an HTTPGet call to the CloudPage. Same issue. END ...
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40 views

Using the Marketing Cloud connector, does Mobile Push tracking data sync to Salesforce contacts in the same way email tracking data does?

If we want our customer service agents (who use Salesforce Service Cloud) to see Push message interaction history for Salesforce contacts, what are our options? Email interaction data is sychronised ...
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23 views

How can I manage the access to specific objects within data sources?

I know there is a tab "sharing" which is allowing me to choose what BUs will be allowed to access to those objects but what if I want to share "Accounts" and "Leads" with ...
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How to bring leads from salesforce to marketing cloud whitout the conector

So I have a question about the salesforce and marketing cloud. Here at the company we have a salesforce org connected to marketing cloud. As we don't have multi-org functionality (and we don't plan to ...
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54 views

Inject campaign members in a journey with a filter on the campaign member status

I know we can inject contacts into a Journey as campaign members with Salesforce Data and then Salesforce Campaign as ENTRY SOURCE. However it seems that we can not filter on the campaign member ...
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70 views

RetrieveSalesforceObjects(…) is not working with Phone data type

EDIT: Error received: {"message":"Call to retrieve records for salesforceobject Contact failed! Error in the application.\nAPI Fault: Salesforce.com Fault thrown.\n\tException Type:...
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20 views

Use Marketing Cloud Connect (MCC) to look up object in Veeva

Is it possible (and if so how) to have a piece of data in SFMC, and then use MCC via a journey to lookup an Object based upon the piece of data? For instance, let's say data got into SFMC and we have ...
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21 views

Custom Values in Marketing Cloud connect

We have integrated SFMC with SFDC using marketing cloud connect. We intend to use dynamic email in a journey to send out emails to various regions, the problem statement comes with the reporting. The ...

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