Questions tagged [sender-authentication-package]

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Private Domain for top level domain

I am attempting to help a customer navigate next steps with Salesforce support for sending from a top level domain but I apparently have some learning gaps. I have researched previously and was at ...
Donna Redmond's user avatar
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1 answer
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Reverse DNS on Marketing Cloud

I'm checking a list of requirement to see if we are following the best practices while sending emails on Marketing Cloud and one thing that I should check is about the reverse DNS If I didn't ...
Leto's user avatar
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I have a requirement for a client, where they want to collect response from the user who directly emails them on their sap domain

I have a requirement for a client, where they want to collect response from the user who directly emails them on their sap domain. When the client sends an email from their SAP domain lets say abc@xyz....
Shreya Kaul's user avatar
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Can two SAPs including their Private subdomain, asset branding, and RMM be applied selectively to their child BUs?

My use case and question are as follows: Given the following SFMC Tenant/Enterprise Architecture: Parent BU --> Child BU #1, Child BU #2, Child BU #3... I am aware that one SAP (and its features - ...
Lecher Firehalls's user avatar
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Question regarding RMM setup

I have configured a domain through SAP to my marketing cloud instance. I'd like to configure RMM now but I have some questions: After I configure RMM will I be able to reconfigure it in case I want to ...
Lucas Tomé's user avatar
1 vote
1 answer
190 views

Use SAP domain from different SFMC instances

I need to know if I can use an existing domain configured as SAP in SFMC Instance 1. Use it in SFMC instance 2 as SAP. My intention is that both SFMC accounts coexists for some time using same SAP ...
Agustin Rodriguez's user avatar
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375 views

Using a private domain or a new SAP for a new BU?

We 're using a domain www.mycompany.com with a business unit on a delegated domain as hub.mycompany.com. As part of the work we have with one of our communities eg "Community" with a domain ...
Lise's user avatar
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Dynamically change the from address in sender profile (unverified)

Our customer service team receives an email notification every time the website contact form is submitted. This is now sent via Marketing Cloud's transactional messaging API. The email is 'from' a ...
Antonio De Palma's user avatar
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2 answers
622 views

How to confirm NS records are correct for delegating subdomain?

I've added the following NS records to my subdomain to delegate it to salesforce: However, when I check the NS records on DNS Checker, it hasn't propagated. Should it be showing propagation (it's ...
Ben's user avatar
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Marketing Cloud Sender Authentication Package - Creation of Email Addresses

For the purpose of (sending out) marketing-related campaigns, new email addresses should be created in conjunction with the newly established sub-domain (part of the sender authentication package - in ...
ambra2080's user avatar
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Private vs Registered vs SAP domains in Marketing Cloud

As the title suggests, can you explain the difference in terms of possible sending or deliverability issues? So for me say my company's SAP domain is @mail.companyname.com, but the emails they want to ...
eddie_sfmc's user avatar
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Do we need do to IP warming for additional dedicated IP we bought outside of SAP

Hi everyone seeking your advise on the following - we have bought additional dedicated IP apart from the IP we get with SAP to solely dedicate it for transactional sends. Can you please let me know if ...
pandorabox's user avatar
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960 views

How to fill SAP form with additional IP address bought (2 sub domains) and RMM setup

we have bought a SAP package and an additional dedicated IP to manage our commercial (email.company.com) and transactional (support.company.com) sends separately with 2 different sub domain as ...
pandorabox's user avatar
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1 answer
625 views

"Invalid URL" message on webpage while accessing marketing Cloudpage on live site

We are receiving "Invalid URL" message on webpage while accessing one of the Salesforce Marketing-Cloud Cloudpage on a live website. Below are some details from our environment. The ...
JNC's user avatar
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Can dedicated IP applies to non-SAP domains in a Salesforce Marketing Cloud Business Unit?

My project is having SFMC Business Unit which has a dedicated IP, but no SAP configured in the BU. I would like know if we can still perform IP warmup process on dedicated IP with non-SAP domain i.e., ...
SFMCUser's user avatar
2 votes
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327 views

Marketing Cloud SSL DIY Setup Cheaper?

I'm a marketing cloud and ssl newbie, so forgive this newb question. So, we have 2 business units with SAP needing 4 SSL Certificate, I contacted our account exec to get a quote. The total was ($6.5k) ...
SFDCKen's user avatar
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Marketing Cloud - Sender profiles and replies using SAP sub domain

Once SAP has been applied to the account all sender profiles after that should include the nominated sub domain, so say if SAP subdomain is sub.company.com I will create a sender profile with the from ...
Lilia's user avatar
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Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?

I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
Mike Marks's user avatar
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1 answer
103 views

Set up MC Connect before SAP validation?

Does the SAP (Sender Authentication Package) absolutely need to be implemented on the platform before the set up of the connexion between Marketing Cloud and Sales Cloud and the installation on MC ...
Ludivine L's user avatar
1 vote
1 answer
1k views

SAP - Domain configuration options - What is the best options?

I will configure SAP Domain. Domain configuration options are: You select a new domain to represent your brand, example: mycompany-email.com. -Salesforce will purchase the domain and handle the ...
Nap's user avatar
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1 answer
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Share current SAP with new SFMC instance which is on different stack

We are in the process of moving our brand to a new SFMC instance. Our old instance which is running as of now is on stack 10 while the new one that we got is on s11. Does this mean SAP cannot be ...
Krati Garg's user avatar
1 vote
1 answer
339 views

Private Domain with SAP Shared IP Configuration

I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example. The client wants to send ...
Pedro Lopes's user avatar
0 votes
1 answer
1k views

Marketing Cloud Emails from New SAP going straight to Outlook Junk Folder

Marketing Cloud emails are going straight to Junk folder in outlook (non enterprise) and blocked by client enterprise outlook which needs to whitelist the IPs from MC. Email goes through fine on Gmail....
4kAudio's user avatar
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3 votes
0 answers
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Marketing Cloud - Sender Authentication Package and MX Records

After too many hours looking for an explanation in internet and through salesforce support, I don't have a clear picture about how a self-hosted subdomain works after the zone file provided by ...
DSA's user avatar
  • 31
2 votes
1 answer
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Marketing Cloud - different domain for sending email versus landing pages [duplicate]

I am configuring SAP so that a customer can have the custom domain in Salesforce Marketing Cloud. However, he wants to use two different domains: one for sending e-mails and the other for Landing ...
Leticia Silva Jordao's user avatar
0 votes
1 answer
145 views

Keep previous SAP and private domains

I have one use case where is necessary to migrate one client from stack S7 to stack S50. I know that is not possible to copy SAPs and private domains between accounts of different stacks but is it ...
Pedro Lopes's user avatar
1 vote
1 answer
903 views

Adding private domains for sending without additional dedicated IP

Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
Barak's user avatar
  • 133
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0 answers
59 views

Use private domain from old instance for SAP in new Instance?

I am currently working on moving a brand to a new instance and their own BU. They have the domain they want to use set as a private domain in the old instance. I am wondering if i could use it for the ...
LD Jewell's user avatar
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2 answers
1k views

Check if SAP exists from the UI

I have inherited an account and now I've been asked to check whether SAP exists for this account or not. The only thing that comes to my mind is to check if URLs are customized in Web Studio, which ...
julia2019's user avatar
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Getting 'Your connection is not Private Error' for Click.SAPdomain.com in Marketing cloud

Just to give a background. We have bought SAP with a sub-domain and haven't yet purchased SSL for that sub-domain. Am getting an intermittent error saying 'Your connection is not Private Error' for ...
Naveen VM's user avatar
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1 answer
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IP warmup question

I've created the following table of the most common email domains in my country. I am wondering if this approach would be a good one? Especially for Gmail and Microsoft. Previous warmups have been ...
user3485470's user avatar
0 votes
1 answer
472 views

IP Address for SAP set up

I'm trying to get IT to configure the subdomain we've chosen in the DNS settings for a Sender Authentication Package. They've come back to me and said they need to know the IP address for the ...
Laurac's user avatar
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0 votes
1 answer
760 views

SAP is set up and email sending domain configured, but does my 'from' email address have to exist?

Marketing Cloud SAP has been configured and domain has all the usual signatures in place. However, does the sending email address need to actually exist as a mailbox?
Antonio De Palma's user avatar
0 votes
1 answer
2k views

searching contacts in Auto-Suppression Lists

I want to know if a email adress is member of a Auto-Suppression Lists. (without exporting it as an csv). Is there a chance?
Maik's user avatar
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2 votes
1 answer
672 views

Email reputation, same domain but different IP's per Business Unis

I have three BU all using the same domain to send mails from. - [email protected] But each BU has its own dedicated IP address. For example: BU1 - 10.0.0.1 BU2 - 10.0.0.2 BU3 - 10.0.0.3 Will ...
user6079228's user avatar
0 votes
0 answers
1k views

Sender Profiles not Selectable

I have in my MC instance SAP already enabled. So my subdomain delegation is done and I can define new Sender Profiles using some "[email protected]" virtual email addresses. When entering ...
Enrique Diaz's user avatar
1 vote
2 answers
5k views

What does mailed-by in google means?

Hi can someone explain to me what does the "Mailed-By" in the email details in google mean? And why is it that it says bounce.[subdomain].com on it. Thanks!
Presario Fortythree's user avatar
5 votes
1 answer
2k views

Impacts on changing the sender domain name

I have a question about changing sender domain name. Let's say our client have the following "Sender authenticated name" on SFMC : "communicationabc.abcenterprise.com" (they have a SAP - Sender ...
Ludivine L's user avatar
0 votes
1 answer
1k views

Benefits option 4 (hosting DNS records) SAP configuration Marketing Cloud

What are the benefits of choosing for the advanced option of hosting all the DNS records of a domain or subdomain for the SAP configuration? The only thing mentioned that it is more advanced and not ...
Klaas Faze's user avatar
5 votes
1 answer
2k views

Marketing Cloud - adding DNS records for a subdomain

I need some help with adding values for the subdomain to assign to Marketing Cloud. It's probably very basic but I'm still getting familiar with DNS. Using the domain sub.mycompany.com as example: in ...
Luiz Fernando Xavier's user avatar
0 votes
0 answers
405 views

Can I send emails from parent domain instead of subdomain used by SAP?

We have setup our SAP in MC as mailer.company.com, therefor all our sender emails currently are like [email protected]. Could we add custom sender address like [email protected] and have ...
Deployment Failure's user avatar
1 vote
1 answer
3k views

Private Domain and SAP

When we have in the same BU one SAP and several additional private domains registered, the emails that are sent from the private domains (different from the SAP domain) will be branded by the SAP or ...
Pedro Lopes's user avatar
1 vote
1 answer
101 views

Is there a limit for the subdomains created on microsites?

I'm creating a Microsite in Marketing Cloud using the URL from the sender authentication package purchased for the business unit, and I can see something like: http://myurl.com/[...
Scar cmd's user avatar
1 vote
1 answer
120 views

IP Warming strategy for new company

Working with a client that has not actually launched yet but anticipates sends for both commercial and transactional to be in the 3-4 figures per day in the first month. We have a dedicated IP and ...
Deployment Failure's user avatar
4 votes
2 answers
3k views

How can I tell if I'm on a dedicated IP in Marketing Cloud?

As the title suggests, we have SAP setup for the account but I'm not sure if we have a dedicated IP or not. Is there a way to identify this without asking Salesforce?
Deployment Failure's user avatar
1 vote
1 answer
1k views

Sending from SAP Private Domain in Marketing Cloud

Would it be possible to send from the SAP verified private domain @company.com in Marketing Cloud without disrupting internal company correspondence that uses the same domain? I have seen conflicting ...
Casey Peranich's user avatar
1 vote
1 answer
471 views

Different CloudPage Domain to the one connected to the SAP?

Is it possible to have more than one branded URL for CloudPages besides the one with the SAP? Example: URL = cloudpage1/brand1.domain.com - SAP URL = cloudpage2/brand2.domain.com - NO SAP URL = ...
VaCo's user avatar
  • 11
2 votes
1 answer
2k views

Share the same Sender Authentication Package across BUs

Our requirement is to send email using the same domain with different local parts from multiple business units. The enterprise BU has the Sender Authenticated Domain value but it is blank in the child ...
Vijay Prakash's user avatar
9 votes
1 answer
1k views

Impact of changing domain on Email Reputation

Context : Brand migration from example.com to example2.com Launch campaign : Send a one-shot email on D-day to introduce the new brand to all the database (>500K subscribers) Requirements : Use ...
zeljazouli's user avatar
  • 1,088
2 votes
1 answer
1k views

From name and Sender Authenticated domain

Once the Sender Authentication Domain is defined on SFMC, does it mean we can create any FROM NAME we want with that Sender Authenticated Domain, even if that email address does not actually exist ? (...
Ludivine L's user avatar