Questions tagged [sender-authentication-package]

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37 views

"Invalid URL" message on webpage while accessing marketing Cloudpage on live site

We are receiving "Invalid URL" message on webpage while accessing one of the Salesforce Marketing-Cloud Cloudpage on a live website , Below are some details from our environment The ...
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1answer
28 views

Can dedicated IP applies to non-SAP domains in a Salesforce Marketing Cloud Business Unit?

My project is having SFMC Business Unit which has a dedicated IP, but no SAP configured in the BU. I would like know if we can still perform IP warmup process on dedicated IP with non-SAP domain i.e., ...
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1answer
54 views

Marketing Cloud SSL DIY Setup Cheaper?

I'm a marketing cloud and ssl newbie, so forgive this newb question. So, we have 2 business units with SAP needing 4 SSL Certificate, I contacted our account exec to get a quote. The total was ($6.5k) ...
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100 views

Marketing Cloud - Sender profiles and replies using SAP sub domain

Once SAP has been applied to the account all sender profiles after that should include the nominated sub domain, so say if SAP subdomain is sub.company.com I will create a sender profile with the from ...
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26 views

Using a subdomain in RMM

My client is currently sending all communications from news.email.client.es. However, they want the replies to be forwarded to family.email.client.es. We have configured the RMM settings on the sender ...
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21 views

RMM, receiving sends directly to a SAP domain email

We're trying to work out an issues with RMM and SAP and was hoping someone knew how it was meant to work when an email is sent to an address in the SAP domain. SAP is setup with domain: e.client.com ...
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1answer
325 views

Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?

I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
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1answer
39 views

Set up MC Connect before SAP validation?

Does the SAP (Sender Authentication Package) absolutely need to be implemented on the platform before the set up of the connexion between Marketing Cloud and Sales Cloud and the installation on MC ...
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1answer
195 views

SAP - Domain configuration options - What is the best options?

I will configure SAP Domain. Domain configuration options are: You select a new domain to represent your brand, example: mycompany-email.com. -Salesforce will purchase the domain and handle the ...
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1answer
114 views

Share current SAP with new SFMC instance which is on different stack

We are in the process of moving our brand to a new SFMC instance. Our old instance which is running as of now is on stack 10 while the new one that we got is on s11. Does this mean SAP cannot be ...
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1answer
100 views

Private Domain with SAP Shared IP Configuration

I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example. The client wants to send ...
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1answer
447 views

Marketing Cloud Emails from New SAP going straight to Outlook Junk Folder

Marketing Cloud emails are going straight to Junk folder in outlook (non enterprise) and blocked by client enterprise outlook which needs to whitelist the IPs from MC. Email goes through fine on Gmail....
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273 views

Marketing Cloud - Sender Authentication Package and MX Records

After too many hours looking for an explanation in internet and through salesforce support, I don't have a clear picture about how a self-hosted subdomain works after the zone file provided by ...
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1answer
495 views

Marketing Cloud - different domain for sending email versus landing pages [duplicate]

I am configuring SAP so that a customer can have the custom domain in Salesforce Marketing Cloud. However, he wants to use two different domains: one for sending e-mails and the other for Landing ...
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1answer
35 views

Keep previous SAP and private domains

I have one use case where is necessary to migrate one client from stack S7 to stack S50. I know that is not possible to copy SAPs and private domains between accounts of different stacks but is it ...
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1answer
206 views

Adding private domains for sending without additional dedicated IP

Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
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22 views

Use private domain from old instance for SAP in new Instance?

I am currently working on moving a brand to a new instance and their own BU. They have the domain they want to use set as a private domain in the old instance. I am wondering if i could use it for the ...
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2answers
219 views

Check if SAP exists from the UI

I have inherited an account and now I've been asked to check whether SAP exists for this account or not. The only thing that comes to my mind is to check if URLs are customized in Web Studio, which ...
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2answers
676 views

Getting 'Your connection is not Private Error' for Click.SAPdomain.com in Marketing cloud

Just to give a background. We have bought SAP with a sub-domain and haven't yet purchased SSL for that sub-domain. Am getting an intermittent error saying 'Your connection is not Private Error' for ...
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1answer
109 views

IP warmup question

I've created the following table of the most common email domains in my country. I am wondering if this approach would be a good one? Especially for Gmail and Microsoft. Previous warmups have been ...
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1answer
204 views

IP Address for SAP set up

I'm trying to get IT to configure the subdomain we've chosen in the DNS settings for a Sender Authentication Package. They've come back to me and said they need to know the IP address for the ...
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1answer
254 views

SAP is set up and email sending domain configured, but does my 'from' email address have to exist?

Marketing Cloud SAP has been configured and domain has all the usual signatures in place. However, does the sending email address need to actually exist as a mailbox?
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1answer
507 views

searching contacts in Auto-Suppression Lists

I want to know if a email adress is member of a Auto-Suppression Lists. (without exporting it as an csv). Is there a chance?
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1answer
112 views

Email reputation, same domain but different IP's per Business Unis

I have three BU all using the same domain to send mails from. - news@mail.example.com But each BU has its own dedicated IP address. For example: BU1 - 10.0.0.1 BU2 - 10.0.0.2 BU3 - 10.0.0.3 Will ...
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653 views

Sender Profiles not Selectable

I have in my MC instance SAP already enabled. So my subdomain delegation is done and I can define new Sender Profiles using some "xxx@mysubdomain.domain.com" virtual email addresses. When entering ...
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2answers
1k views

What does mailed-by in google means?

Hi can someone explain to me what does the "Mailed-By" in the email details in google mean? And why is it that it says bounce.[subdomain].com on it. Thanks!
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1answer
525 views

Impacts on changing the sender domain name

I have a question about changing sender domain name. Let's say our client have the following "Sender authenticated name" on SFMC : "communicationabc.abcenterprise.com" (they have a SAP - Sender ...
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1answer
322 views

Benefits option 4 (hosting DNS records) SAP configuration Marketing Cloud

What are the benefits of choosing for the advanced option of hosting all the DNS records of a domain or subdomain for the SAP configuration? The only thing mentioned that it is more advanced and not ...
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1answer
773 views

Marketing Cloud - adding DNS records for a subdomain

I need some help with adding values for the subdomain to assign to Marketing Cloud. It's probably very basic but I'm still getting familiar with DNS. Using the domain sub.mycompany.com as example: in ...
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175 views

Can I send emails from parent domain instead of subdomain used by SAP?

We have setup our SAP in MC as mailer.company.com, therefor all our sender emails currently are like support@mailer.company.com. Could we add custom sender address like support@company.com and have ...
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1answer
1k views

Private Domain and SAP

When we have in the same BU one SAP and several additional private domains registered, the emails that are sent from the private domains (different from the SAP domain) will be branded by the SAP or ...
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1answer
47 views

Is there a limit for the subdomains created on microsites?

I'm creating a Microsite in Marketing Cloud using the URL from the sender authentication package purchased for the business unit, and I can see something like: http://myurl.com/[...
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1answer
83 views

IP Warming strategy for new company

Working with a client that has not actually launched yet but anticipates sends for both commercial and transactional to be in the 3-4 figures per day in the first month. We have a dedicated IP and ...
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2answers
1k views

How can I tell if I'm on a dedicated IP in Marketing Cloud?

As the title suggests, we have SAP setup for the account but I'm not sure if we have a dedicated IP or not. Is there a way to identify this without asking Salesforce?
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1answer
694 views

Sending from SAP Private Domain in Marketing Cloud

Would it be possible to send from the SAP verified private domain @company.com in Marketing Cloud without disrupting internal company correspondence that uses the same domain? I have seen conflicting ...
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1answer
229 views

Different CloudPage Domain to the one connected to the SAP?

Is it possible to have more than one branded URL for CloudPages besides the one with the SAP? Example: URL = cloudpage1/brand1.domain.com - SAP URL = cloudpage2/brand2.domain.com - NO SAP URL = ...
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1answer
920 views

Share the same Sender Authentication Package across BUs

Our requirement is to send email using the same domain with different local parts from multiple business units. The enterprise BU has the Sender Authenticated Domain value but it is blank in the child ...
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1answer
463 views

Impact of changing domain on Email Reputation

Context : Brand migration from example.com to example2.com Launch campaign : Send a one-shot email on D-day to introduce the new brand to all the database (>500K subscribers) Requirements : Use ...
2
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1answer
843 views

From name and Sender Authenticated domain

Once the Sender Authentication Domain is defined on SFMC, does it mean we can create any FROM NAME we want with that Sender Authenticated Domain, even if that email address does not actually exist ? (...
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1answer
74 views

Marketing Cloud Sender Authentification Package

Does anybody know the difference between Domain Authentification and Domain Verification? I know that purchasing SAP or a private domain authentificates the domain but I am not sure what happens if I ...
2
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1answer
1k views

SFMC Sender Authentication Package - subdomains

a business unit within our corporate group would like to use their existing global domain for sending out emails and, additionally, have a bunch of different sub-domains to be used by different ...
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2answers
2k views

Private domains for Sender Profiles and IP warm-up

I have a Salesforce Marketing Cloud question on the SAP registration and the private domains used for Sender Profiles, specifically when it comes to IP warm-up. If you already have existing private ...
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1answer
328 views

Sending from secondary domains in same BU

I want to be able to send emails from another domain (that is not my SAP domain) in the same BU. Can this be achieved be achieved by purchasing a private domain? What if we already own the domain, ...
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1answer
581 views

Marketing Cloud: Using a Shared IP with SAP (Sender Authentication Package)? Possible?

Is it possible for a client to purchase SAP (Sender Authentication Package) but use a shared IP? SAP comes with a dedicated IP and I can't find anywhere saying if it's required to have or not. The ...
3
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1answer
969 views

Sharing of dedicated IP across multiple BUs in Marketing Cloud

Scenario: Marketing Cloud instance with multiple business units Different primary sendout domains used in every BU Sendout volume to low in one business unit to keep IP warmed up It is desired to ...
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1answer
4k views

DKIM in Marketing Cloud (Sender Authentication Package)

I cannot find where can I put the DKIM in the exacttarget portal.