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Questions tagged [sfmc-business-unit]

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Boolean Attribute Issue in Decision Split Activity in a Shared Data Extension

I'm using a boolean attribute in a shared data extension in the decision split activity in the journey. The business unit I'm using is a child business unit. However, I noticed that the boolean value ...
Prasad Ruwanpathirana's user avatar
-2 votes
0 answers
25 views

_SMSSubscriptionLog Data View Limitation for different Subscribers with same Mobile Number

When using the _SMSSubscriptionLog Data View to retrieve the list of contacts that unsubscribed by sending STOP, I encounter an error stating "Multiple subscriber keys found for this mobile ...
Sugathan's user avatar
0 votes
0 answers
42 views

Using outbound template for reserved keyword 'yes' and Y

Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect. I am aware that I can use the Mobile Opt-In template to do the above ...
Akshata's user avatar
  • 11
-1 votes
1 answer
27 views

SFMC - Contact who change busines unit

I'm an SFMC Expert and i'm facing a use case that I never encountered. I'm constructing a multiple business unit organization, and my contacts, dedicated to a business unit due to a business rules on ...
arouillard's user avatar
1 vote
1 answer
61 views

Sendlog query is giving me only one records while there are lot of sent emails through various journeys

The query below is my Sendlog query however it gives me only one records, which makes nonsense as there are lot of other records should be popped up as emails were sent through various journeys. Can ...
손광섭's user avatar
1 vote
1 answer
59 views

Error when trying to update or insert records which are available from LIST To Data Extension using Sql Query

This is the Query I tried I am getting error stating Invalid Column Name "PhoneNumber" where I do have that Field presented in my List and Data extension also. What I am missing here, can ...
Vinu's user avatar
  • 21
0 votes
0 answers
70 views

Marketing Cloud Business Unit

Good Day to everyone. In our MC account, we have a parent business unit and a child business unit. In the Parent BU, we have settings that allow subscribers to unsubscribe from all business units in ...
Anshul Sehgal's user avatar
0 votes
1 answer
46 views

Marketing Cloud Child Business Units - Emails Results Sync with CRM

We have a multi-org enabled MC instance. My plan is to connect CRM prod with Parent BU then use SQL to segment synchronized data extensions and share them with Child BUs. Also have a separate BU ...
sdondeti's user avatar
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0 answers
38 views

Applying communication rules and limits for journeys across multipele Businss Units (in Salesforce Marketing Cloud)

i have a question and not sure if there is a straighforward solution. We have identical customer lists in multiple business units (one for each brand). We want to set communication rules and limits to ...
sisorayi01's user avatar
0 votes
1 answer
110 views

How to convert text data type to emailaddress data type in marketing cloud

I have a SourceDE with field name "Email" as a text data type, but this field has emailaddresses only. I am writing a Query Activity in marketing cloud to tranfer the data from SourceDE to ...
SFMC User's user avatar
-1 votes
1 answer
81 views

SFMC Journey Builder Use Case [closed]

I have an interesting use case for journey builder and I want to know how MC will react on this use case. I am running a journey with some contacts and some of the contacts are duplicates have same ...
Adam Coder's user avatar
-2 votes
1 answer
91 views

I have a requirement for a client, where they want to collect response from the user who directly emails them on their sap domain

I have a requirement for a client, where they want to collect response from the user who directly emails them on their sap domain. When the client sends an email from their SAP domain lets say abc@xyz....
Shreya Kaul's user avatar
-1 votes
1 answer
136 views

SQL CASE Statement is not working in SFMC Query

I am writing a query to get the specific value based on the CASE Statement. I am checking with two conditions. One for the value of the column name and other on the if another value exist in the other ...
Adam Coder's user avatar
0 votes
1 answer
3k views

SQL Query Issue to get last 12 Months data from a DE in SFMC

I am trying to get the data from a DE for last 12 months but when I am running my Query, I am only getting data November 2022 but I want to have data from each month after from November 2022 till now ...
Adam Coder's user avatar
0 votes
1 answer
127 views

Get MID from CloudpagesURL()

I am trying to create an unsubscribe page at the parent BU level for multiple child BUs. I want to use impersonatation with WSProxy in order to log the unsubscribe at the right BU, to do that I need ...
Arthur Noort's user avatar
-1 votes
3 answers
186 views

Find associated BUs for a user in Marketing cloud

Is there an automated way to find out all the associated BUs for a user? Using SSJS or SOAP API or AMPscript?
Maneesh's user avatar
  • 2,176
-1 votes
1 answer
168 views

Is there Cloud Page reporting in SFMC? [duplicate]

0 we have built a Cloud Page as a registration Form and would like to get some reporting on it. Does Google Analytics provide anything( we do not have GA360 but just the free account in MC but we ...
Reva's user avatar
  • 3
0 votes
1 answer
75 views

How does the Business Unit Filter work with status for each Business Unit and the All Subscribers Table?

I a trying to understand the relationship between All Subscribers, Business Units and Business Unit Filters and how exactly the BU filter is applied. From my understanding, the BU Filter controls if a ...
Tazzy1234's user avatar
0 votes
2 answers
212 views

Is there any way to generate a subscriberkey in combination of email and something else?

Current State: Subscribers from one of the child business units (let's call it - ChildBU_ABC) needs to be separated and we need an easy way to distinguish subscribers from this child business (so ...
kl2's user avatar
  • 343
0 votes
0 answers
37 views

Is there any way to distinguish subscribers in SFMC? [duplicate]

Current use-case: In SFMC, we have a parent BU + child BU where all subscribers eventually gets added to Add Subscribers list (shared among different BUs) which is no different than out of the box ...
kl2's user avatar
  • 343
-1 votes
1 answer
54 views

Connecting Marketing Cloud BU to Salesforce CRM

I have a client who has two data sources 1) on-premise datawarehouse and 2) Salesforce CRM. I will be connecting the on-premise datawarehouse to the Parent Business Unit to pass data in child business ...
James Lunn's user avatar
-1 votes
2 answers
338 views

Deploying SFMC changes to next higher org in Salesforce Marketing

I'm new to SFMC and started learning and exploring the platform. As I don't have any hands-on in the platform so I wanted to check like in Salesforce we have different orgs and we can deploy changes ...
sfdc07's user avatar
  • 614
0 votes
1 answer
421 views

Using a private domain or a new SAP for a new BU?

We 're using a domain www.mycompany.com with a business unit on a delegated domain as hub.mycompany.com. As part of the work we have with one of our communities eg "Community" with a domain ...
Lise's user avatar
  • 3
0 votes
1 answer
52 views

Where do synchronised objects

We have a parent BU already connected to SF-CRM-1 We have created a child BU and need to connect this to SF-CRM-2 (different instance) The parent BU synch'ed DE's show up in the synchronised data ...
Rahul's user avatar
  • 43
-4 votes
1 answer
159 views

How to add 7 business days from current day in Salesforce Marketing Cloud through Query Activity [closed]

The scenario is to add 7 business days from today (exclude Saturday and Sunday). Example: If Today is monday, add 7 business days and my result should be next week Wednesday. If today is Thursday, add ...
SFMCuser's user avatar
0 votes
1 answer
522 views

Is Marketing cloud able to capture to whom the subscriber forwarding the email?

We have FTAF data view in SFMC to know which subscriber is forwarding the email which was sent via marketing cloud. Can we able to track to whom the Subscriber is forwarding the SFMC email? Example: ...
SFMCuser's user avatar
0 votes
1 answer
128 views

Parent business unit deletion

We have a parent business unit. We are creating a child business unit. Both BU's synch to their respective SF CRM instance(s). Multi org is enabled. Both BU's will have their own assets and wont share ...
Rahul's user avatar
  • 43
0 votes
1 answer
197 views

Marketing Cloud: Permission Denied for API Endpoints / Objects

Within Salesforce Marketing Cloud (ExactTarget), when accessing the BusinessRule object via the SOAP API, I am getting a permission denied error. I possess the unmodified and original roles for: Admin,...
Aaron Costello's user avatar
0 votes
1 answer
224 views

What are the value will stored in "Sendtype" in job dataview?

In Job Dataview,what are values we will get under "Sendtype". (Sendtype - The type of send used in the job)
Test SFMC's user avatar
0 votes
1 answer
51 views

Subscribers Segmentation restrictions

I work with SFMC that has one central BU that manages other 10 different BU's. We have been dealing with an issue, for which one we haven't found one solution so far, and it is the following: *when it ...
Pedro Nogueira's user avatar
1 vote
0 answers
240 views

SFMC shared email message's images not displaying in Chrome after sent from a different business unit?

Emails from business unit A are shared with B, but when the shared email is sent from business unit B, the email's images do not display in Chrome. Any insight into why images only display in Chrome ...
MaryMoo's user avatar
  • 11
-1 votes
1 answer
56 views

SFMC Connector or Data Extension [closed]

What are the benefits of using the SFMC Connector over a Data Extension if my company doesn't want to house B2C contacts (they have B2C and B2B contacts) within Salesforce CRM and only SFMC?
anna's user avatar
  • 3
1 vote
1 answer
768 views

Update status in all sub with the master DE

I have a question about the unsusbcribe in the all subscriber. When my customer decided to optout in the website of my client, the information of this unsubscribe goes up in service cloud, then in the ...
Valentine C's user avatar
0 votes
1 answer
110 views

Inherit contact mobile number of Parent Business Unit

When looking to All Contacts list in child BU, I can't see mobile number inherited, its only email address. Can it inherit contacts mobile number (not just email address) from Parent Business Unit ...
juauzynhu's user avatar
1 vote
0 answers
49 views

Can you setup RMM and SAP via API when creating a BU in Marketing Cloud

I was curious if you can set up RMM and SAP via API? I know you can create Business units via API but I was not positive about Reply Mail Management and the Sender Auth Package.
Maurice B's user avatar
0 votes
1 answer
161 views

Multibrand Parent & Child BUs - Contact management & profile center

A potential client has a Parent BU, in which seats the data of one of their brands, and a Child BU in which seats the data of the other brand. They currently have an issue of unsubscription, since ...
Elodie Lapp's user avatar
1 vote
1 answer
663 views

When i search a record on All Subscribers list, where can i find the unsub reason?

I am searching for a record in All Subscribers list in parent BU (no child BU exits). When i search in this list , i find a record showing the following window: Where in this window/tabs can i know ...
mina's user avatar
  • 11
0 votes
1 answer
457 views

All Subscribers issues across Multiple BU's

I have a Master BU and 5 child BU's. When a subscriber signs up on the website they were added to child BU and a welcome Email is triggered, they were added to All subscribers in all child BU'S and ...
karthik v's user avatar
0 votes
1 answer
170 views

Query all subscribers to find the subscriber key related to the contacts from mobile Data View

I would like to retrieve users who received sms and retrieve their salesforce ContactID. I had created a Data Extension from the template of the SMSMessageTracking DataView in a child Business Unit. ...
Lamia Hafid's user avatar
0 votes
1 answer
689 views

Can I connect a child BU and leave the parent BU disconnected? [closed]

I am trying to set up Marketing Cloud Connect to my child Business Unit using an API User that is only assigned to that BU. Whenever I click on Connect Account on 'Salesforce Integration' within set ...
albertodl_'s user avatar
0 votes
1 answer
743 views

AMpscript (SFMC) giving error : An IF statement is not closed with the required ENDIF statement

I am showing a description based on the value of points %%[ var @firstname,@memberid , @points , @desc Set @firstname = [FirstName] Set @memberid = [MemberId] Set @points = [Points] %%[ If @points &...
Rohan's user avatar
  • 55
0 votes
1 answer
172 views

Subscribers On Parent Not Child

We have about 2.8 million records total in our Parent Account but when I add up all of the subscribers from our child accounts they equal about 2.4 million. The child accounts have different Profile ...
Hailee Marcinek's user avatar
0 votes
1 answer
406 views

What are the things that we need to put into consideration before deleting a Business Unit?

We are planning to delete a Business Unit, but before we take this into action, I don't know what are the other things that we need to put into consideration before we delete the BU? I can't find any ...
Presario Fortythree's user avatar
0 votes
1 answer
159 views

How to setup Sendlog in Child BU for Grandchild BU Data

Is it possible to Setup a Sendlog on the Child BU, where Sendlog data of the grandchild BU is being captured? If so, what is the procedure to configure it?
Lijo Johns's user avatar
0 votes
1 answer
2k views

How to find subscribers specific to Business unit?

I have 2 BU's in my account and single contact(email address) being part of both BU's. I'm not able to find which contact belongs to which account Id , since MID field is not available in _subscribers ...
Prasanna's user avatar
3 votes
1 answer
619 views

Connecting a Mobile App to multiple BUs

I am looking to understand the best practice for the scenario when a single app needs to be connected to multiple market-based BUs in order to allow each market to send push notifications to the ...
Cameron Evans's user avatar
0 votes
1 answer
162 views

Accessing data from a child business unit using SOAP

I am using the SOAP API using C# via a connected service in VS. I am authenticating using the username + password method, which means I have access to the entire SF account (this is not what I want). ...
Phil's user avatar
  • 1
0 votes
1 answer
935 views

Can we get device tracking data in salesforce marketing cloud even though the email is not engaged in

Basically, I want to extract Device/OS/EmailClient level information on Email Deliveries. I am aware that, We can fetch this information using data extract activity and other reporting options AFTER ...
SFMCuser's user avatar
1 vote
0 answers
228 views

How to get users roles in sfmc using cloud page

I have cloud page to retrieve user details from SFMC, I need one more field roles. Please help me how to get user roles. %%[ var @rr, @CategoryID, @email, @ActiveFlag, @CreatedDate, @UserID, ...
Venkatesh Patil's user avatar
4 votes
2 answers
1k views

How to know the number of contacts per Business Unit?

I am on a multi org instance. From the Parent BU, I would like to know the number of contacts per child business unit. For the moment, I have not found a solution other than filtering on the attribute....
DavyC's user avatar
  • 41