Questions tagged [email-tracking]
The email-tracking tag has no usage guidance.
79
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Why is the Send Tracking Click Activity with an ampscript link different than the clicks tracked for that link's alias?
The link for the logo in my email is assigned with ampscript %%=redirectTo(@logo)=%% but the link also has an alias of "Logo" assigned to it. In the send tracking, click activity for the ...
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140
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Why is the total delivery count decreasing day by day in Journey Builder email tracking?
I sent an email on 1st April using Journey Builder and the same day report showed that the tracking number of delivered was 29096, the same email the number delivered on 2nd April was 29094 and the ...
- 439
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479
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Spam Complaints from Gmail
I am surprised to find zero complaints record from "gmail.com". This is from both Spam Complaints Over Time report and Complaints Data View.
I also tried sending a test email and marking it ...
- 173
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Structured, reportable interactions in Experience Cloud Chatter Groups
To overcome the volume limitations of native Salesforce Email Campaigns, we switched to Experience Cloud Groups published to the original campaign members.
In our Email campaigns, we used Links and ...
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211
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Track Click Issue - Email studio
I did an email send test with Track Clicks, the result of this was the tracked email links returns to error page saying "Your Connection is not private":
Message translated:
"click.x....
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286
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How to report on dynamic emails with impression region dynamic contents and get metrics on each dynamic region
Background: In our use-case, each email campaign includes different categories of customers. Originally, we used to have multiple emails coded /per email campaigns like:
EmailContentFile1_CustType1
...
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120
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Is it possible to detect the exact location of the subscriber who click the link in email?
If subscriber clicked any link in email. How to track the exact location of the subscriber like (state) ?
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356
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some single send journeys fail to create an IER
We are using a simple de and a single send journey primary key is the contact id, the DE is sendable and testable and contactid is linked to the subscriber key.
When I send using a simple journey, ...
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642
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Is Marketing cloud able to capture to whom the subscriber forwarding the email?
We have FTAF data view in SFMC to know which subscriber is forwarding the email which was sent via marketing cloud. Can we able to track to whom the Subscriber is forwarding the SFMC email?
Example: ...
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172
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Is possible identify a journey using a link in the mail?
I just want to know if there's a way to know which journey has sent an email, if there's anyway to track back the mail to the journey using one of the links in the mail.
Or if there might be another ...
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194
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Tracking A/B Test Marketing cloud in Sales
We have done some A/B testing and we have not been able to generate any kind of object in Sales like the IndividualEmailResult of the normal mailings.
I don't know if there is any way to collect this ...
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364
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Track email send-out using SQL
We want to setup a survey, which should be sent the day after the send-out have happened. We are trying to achieve this by using Automation studio and looking through the send and job data view. ...
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2
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1k
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Any recommendation on what can be the primary key while extracting send, open and click data views
In my use-case, I need to define a primary key in the data view extracts from sent, open & click
I have tried different combination of fields as primary key but somehow getting duplicate values ...
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1k
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Use of TreatAsContent( ) function? [closed]
I am trying to understand TreatAsContent function? Can anyone please elaborate in simple words about this function and which scenarios it might be useful? like e.g. I have seen online mentions about ...
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229
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Is there any way to extract email list data along with the rendered subject line where dynamic subject line is used
In all the email, subject line is never hardcoded and dynamic (not individual for each subscriber) but usually our audience list consist of:
Customer Type 1 - subjectline 1
Customer Type 2 - ...
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There is a record count difference between the Job Data View and the SendJobs Tracking Extract
My Configurations:
Job Data View
SQL Query to select the last 90 Days of records from the _Job Data View (here) based on SchedTime.
Send Jobs Tracking Extract (here)
Setup to generate a CSV with the ...
- 198
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433
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Marketing Cloud Splunk Integration
Is there any guide to integrate Splunk with Marketing Cloud?
There are no solutions (or addons) available online, or any documentation that Salesforce Support could share.
As I understand, Splunk ...
- 2,337
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564
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Auto-suppression reporting
We have implemented auto-suppression in our parent BU down to all BU in order to suppress email sends to Russia. This is working fine. When the system tries to send an email, it just suppress this ...
- 169
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238
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How We can Track incoming Emails in Salesforce using Out of Box Features!
We are using Email to Salesforce for Sending email from a Record and its logged in Salesforce.
When the User replies to that email, I want to track it and show it in Salesforce. Any idea how I can ...
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137
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how to programmatically turn on Einstein email tracking settings in scratch org
EDIT: my question is prob a diff way to ask this
I get this error in my CLI when pushing source:
In field: field - no CustomField named ListEmail.DeliveryRate
and I've discovered that the error is ...
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1k
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Web Analytics Connector in SFMC
I have update WAC parameters in SFMC and sent a test email(Crated using ampscript and html) and added links in email like product Images links using redirect method of ampscript but after clicking on ...
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680
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Email conversion tracking integration
I want to track conversion informations for emails.
I have found these resources:
https://help.salesforce.com/s/articleView?id=sf.mc_es_conversion_tracking.htm&type=5
It seems that it can be ...
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479
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Capture View In Browser in Salesforce Tracking
I am looking to capture the final post-send %%view_email_url%% url in my tracking. Is there a way to use AMPscript to capture this value for all sent email campaigns? Looking to be able to pass the ...
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1k
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Retrieve Bounces from the emails are part from the journeys
I would like to retrieve the list of bounces of all the emails are included in the different journeys on a daily basis.
I know we would have to use the Data Views but I need help to build the query as ...
- 1,051
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CloudpagesURL function does not work if UTM tracking code is added from SFMC
I am using the CloudpagesURL to populate a page with information in the DE of the email send. The clients BU has UTM tracking enabled which appends UTM tracking to all links on email send.
When ...
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68
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How to grab the DeliveredEvent type via SOAP
So i've been able to grab the opens,clicks,sents and bounces pretty easily. But I don't see separate object for delivered. After doing some searching, I just assumed that salesforce doesn't have a ...
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2k
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Question about Marketing Cloud open tracking pixel behaviour
I'm reading this documentation about MC and how it manages open tracking behaviour: https://help.salesforce.com/articleView?id=sf.mc_es_tracking_overview.htm&type=5
Essentially there is 1x1 ...
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292
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How to disable WAC query string on a specific link, but not disable regular link tracking?
Setting a variable with the complete A tag does make the WAC ignore the link, but it also gets ignored by the regular link tracking function. Is there a way to make a link be ignored by WAC, but not ...
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2
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1k
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Add tags to track customer activity(open/clicks) in marketing cloud?
I am sending emails through Journey Builder. What kind of tagging method should I follow in order to track the customer activity such as opens & clicks. Also how to add these tags?
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358
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Marketing cloud tracking in Journey Builder or Automation Studio?
I have a Journey with API event as entry source and then I send emails to these customers.
How can I track the open and clicks in Journey builder. Can export csv data about clicks and opens?
Or should ...
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Journey Builder Sends folder not visible in Email Studio > Tracking Page
As the title suggests, I have multiple business units and it appears none of my child BU's have the "Journey Builder Sends" folder under Email Studio > Tracking > Sends.
Does this need ...
- 4,940
2
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626
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Populating campaign id field in IndividualEmailResult (during an email send from MC)
When sending emails from MC (via journeys, email studio etc...) we would like to populate the campaign id field in IndividualEmailResult object in SF. An idea suggested was to use the ...
- 143
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405
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Click tracking in Marketing Cloud
I have an email which is sent using Rest API, this email receives a JSON Array, one element of which is a URL.
[
{
"Plan Name": "ABCD",
"URLLink": "xxxxxxxxx&...
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833
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Marketing Cloud - Transactional Messaging API sends - status tracking
I've been using the new Transactional Messaging send functionality in Journey Builder in Salesforce Marketing Cloud and it has been acting a bit unreliably. For example today in my tests, I triggered ...
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1k
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IGO_PROFILES not being populated by setUserInfo
I'm trying to generate email recommendations with Einstein, but I can't get users added to the IGO_PROFILES data extension.
I'm following the directions to the letter as far as I can tell.
I'm also ...
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185
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Reports generated in Sales cloud upon clicking Related Individual Email Results [SENT, OPEN, ...] not available in Lightning? only on Classic?
Does this is a limitation of Marketing Cloud Connector?
Where in upon clicking on any of the SENT, OPEN, BOUNCE on Related Individual Email Results under the Email Sends tab in Sales cloud.
Any one ...
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278
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To see email tracking information in GA from MC
Maybe a bit weird question, but is that possible to use utm parameters in MC on email sends so that it's possible to see the tracking data in GA without actually setting up a Connector?
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Marketing Cloud - Mapping between EmailID and AssetID
I am pulling campaign assets using the REST API, similarly to the method described here. However, the emails connected to the campaign are not marked as "type": "EMAIL", but as &...
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283
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How to stop URLs in e-mail body from being tracked?
How do I stop links in html emails from getting swapped with a click.e.mydomain.com tracking link upon send?
We have tried these methods and various permutations:
https://help.salesforce.com/...
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367
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How can I extract exactly the "sends" I view in tracking tab on Email Studio?
I've been really struggling trying to extract the table view "My Tracking" in Tracking, on Email Studio.
I want to have the information displayed as I see in the Tracking tab. How can I ...
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2
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2k
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Dynamic Link UTM Tracking Not Working
I have a dynamic link in an email that is being pulled from a data extension. The URL is listed below and while the link works correctly, the utm parameters are not tracking in google analytics so we'...
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1k
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Data from _SENT data view not ready when I need it
I have created a "daily sent" email that gets it's content from data pulled from the _SENT and _JOB data views. The query runs at 4:00 and with most emails finished sending by about 2:00 it ...
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232
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Conversion Tracking for purchase behaviour + segmentation
I need to set up Conversion Tracking so I can track purchases on my website and then segment in Marketing Cloud to exclude people who have purchased in the last 6 months from my Email + journey ...
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2k
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Web Analytics Connector Parameter String Issue
Please Help me
This is my parameter String
cm_ven=ExactTarget&cm_cat=%%EmailName_%%&cm_pla=%%ListName%%&cm_ite=%%LinkName%%&cm_lm=%%EmailAddr_%%&cm_ainfo=%%AdditionalInfo_%%&%...
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991
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Differentiate email tracking from Desktop and Mobile versions
When building emails in Marketing Cloud, we are developing the email "twice" for desktop and mobile but, as far as I know, the tracking is gathering the information from both versions. Is there a way ...
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Tracking alias is sometimes bypassed in tracking analysis - What is causing this?
I am kinda curious how tracking aliases can be bypassed, by some of our email recipients. I double checked it on the same e-mail and clicked any possible link. I cannot reproduce the links in tracking ...
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What's the meaning of "Subscribed For Tracking" field in a triggered send?
I am copying a triggered send from env1 to env2 recreating it manually.
On env1 I saw that it contains this:
Please what is the meaning of it?
When this field is assigned to true?
Thank you
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1k
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Using SendLog to retrieve User-Initiated Send name for each Job Id
After realizing that it is not possible to receive the name of the User-Initiated Send in the Data Extract activity of Automation Studio, we contacted Salesforce for a workaround. Our client, in ...
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Tracking Dynamic Sender Profile
I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%.
Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
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107
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Salesforce Data Extensions help
If we don't have Sales & Service Cloud in our stack, is there still a case for using Salesforce Data Extensions over standard Data Extensions? I have read that by using Salesforce Data Extensions ...
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