Skip to main content

Questions tagged [einstein-recommendations]

Salesforce recommendations for email, web and/or products based on the "Einstein engine".

Filter by
Sorted by
Tagged with
0 votes
0 answers
17 views

MCP - SalesforceInteractions.listener is not bringing the segment of the user

We have a code that we are using in Marketing Cloud Personalization to get the segment of the users and depending if they are in that segment the background-color or the color of the content-zone ...
MonCerv's user avatar
0 votes
0 answers
14 views

Einstein Email Recommendations not populating

I am implementing Einstein email recommendations and have been following along with the documentation. I have a catalog uploaded and I have the tracking code on my website. Now the tracking code seems ...
A S's user avatar
  • 5
-1 votes
0 answers
33 views

Einstein Email Recommendation displays default Image

I have email recommendation configured, but I'm able to see only the default Image when I try to view the image with the code img src="https://XXXXXXX.recs.igodigital.com/rr/v2/...
author243's user avatar
0 votes
0 answers
23 views

Does anyone know of a way to tie User Attributes to Product Attributes in Salesforce Marketing Cloud Personalization Studio?

Does anyone know of a way to tie together attributes of a user to the attributes of a product for their recipes in Personalization studio? We have set customer related attributes on our product ...
Greg Whitaker's user avatar
0 votes
0 answers
21 views

Unable to connect Einstein File with Salesforce Flow

I am building a proof of concept trying to connect Einstein bot with salesforce flow connected to Mulesoft IDP via external API call. The user will upload a document directly in the chat of the ...
Humza Tareen's user avatar
2 votes
0 answers
50 views

"Too many SOQL queries" error and other strange things in Recommendation Strategy Flow

I have a Recommendation Strategy Flow, used in Einstein Next Best Actions for a Case. The start of it looks like this: Sometimes I get a batch of "Too many SOQL queries" errors from this ...
Sander de Jong's user avatar
0 votes
1 answer
116 views

Einstein Next Best Action not working when logged in as a community user

I have set up Einstein NBA to suggest recommendations when a case closes in Salesforce. I have the Einstein for Service Unlimited user license for NBA and have assigned the necessary permission sets ...
Krishnamurthy's user avatar
0 votes
0 answers
25 views

How many user interactions are needed to build an affinity for use in Einstein Recipes?

I'm trying to understand general feasibility of some use cases leveraging Einstein Recipes in Marketing Cloud Personalization. Specifically, how many interactions with our website does a visitor have ...
Ashley's user avatar
  • 1
0 votes
0 answers
41 views

Call Einstein Flow Strategy Builder from Apex

I have a requirement where I need to call recommendation strategy flow (for nba) from apex. I was wondering if anyone has tried calling recommendation strategy flow template from apex ?
Gauri's user avatar
  • 9
0 votes
2 answers
115 views

How to localize Behavioral Triggers's cart abandonment email content?

We have implemented the collect.js to use the Behavioral Triggers's cart abandonment. We are trying to find a way to personalize the email's content language. I have seen a few articles on how to ...
yoni349's user avatar
  • 133
0 votes
1 answer
71 views

Can I use Collect.js to log custom metadata into a data extention?

We are about to implement Collect.js for cart abandonment purposes. We need to update a case in SF Core related to the cart creation. Therefore I was thinking of passing the case ID using the collect....
yoni349's user avatar
  • 133
0 votes
0 answers
362 views

Einstein Next Best Action Strategy Source "Flow Builder" doesnt pass recommendationId to flow

I have a Einstein Next Best Action Component on my Opportunity Page Layout. I can choose the "Strategy Source" as "Strategy Builder" or "Flow Builder" When I select "...
Mike Sowerbutts's user avatar
0 votes
1 answer
140 views

How STO works with the settings "Send at Einstein's optimal default time" in journeys if optimal time falls outside the STO configured window?

If STO setting is configured as "Send at Einstein's optimal default time". For example, if STO is set for 4 hours and optimal time for subscribers with not enough data falls outside the 4 ...
kl2's user avatar
  • 353
0 votes
0 answers
175 views

Not able to get the data in IGO_profiles for Einstein Email recommendations

I am trying to fetch the data in the IGO_Profiles but its not showing whereas IGO_View is getting populated easily and when I am trying to see the payload in the network of our developer tool the ...
Yash Lath's user avatar
0 votes
1 answer
193 views

Collect tracking code Error: You currently have no identified users. The igo_profiles data extension will only be populated with identified users

I am facing this error and cannot seem to solve the issue. "You currently have no identified users. The igo_profiles data extension will only be populated with identified users." With the ...
axehank's user avatar
-2 votes
2 answers
218 views

Interaction Studio Web pop without sitemap

is it possible to create a web campaign (exit intent) without the sitemap configuration. I know that, to have a web campaign on the website, we need to define a content zone and this can be done via ...
Abhishek's user avatar
  • 726
0 votes
1 answer
307 views

Interaction Studio Studio Article Recommendation

Our company has a website which is related to food. We want to use interaction studio einstein recipe to recommend food recipes based on the product the user is interested in. We are storing all the ...
Abhishek's user avatar
  • 726
1 vote
1 answer
151 views

Einstein NBA : is there a way to pass recommendationId to Flow Action?

In a specific use case, I need to pass the recommendation Id to the Flow Action in order to update Opportunity record with the recommendation ID, can anyone help me please ? If it's not possible, is ...
Hamza Bernannou's user avatar
-2 votes
1 answer
97 views

Native workaround for Lead Scoring within Marketing Cloud and Sales cloud?

Basically, I am trying to make something similar to this in marketing could to enable web tracking: https://community.hubspot.com/t5/HubSpot-Ideas/OR-operator-for-lead-score-property/idi-p/291421 ...
axehank's user avatar
0 votes
1 answer
602 views

Recommendations are not appearing in Einstein Replies component

I have recently setup Einstein Reply Recommendations in one of our sandboxes. The sandbox has enough chat transcripts and I have enabled it with 10 Quick Texts. The Quick Texts are stored in a folder ...
Gaurav Sharma's user avatar
1 vote
2 answers
426 views

What variables are available in the "Next Best Action" Flow

I've been looking into Einstein Recommendations for a client and managed to get everything setup. The only issue I am having is the Accept/Reject Flow. The only variable input I can find documentation ...
Tim's user avatar
  • 1,373
0 votes
1 answer
378 views

How to fix Einstein Email Recommendations (Content Catalog) displaying same results for all users?

I saw a similar unresolved question from a few years ago and SF support have not been able to explain why this might happen, so turning here - you're my last hope! FAQ: DEs for profiles and content ...
stack20's user avatar
0 votes
1 answer
462 views

Retrieving product recommendation with B2C Commerce Einstein API

I am using B2C Commerce Einstein API https://developer.salesforce.com/docs/commerce/einstein-api/overview for salesforce commerce cloud And I want to retrieve products recently viewed for logged in ...
Kira Sign's user avatar
-1 votes
1 answer
198 views

Collect tracking code implemented on the pages but data is not returned on the reporting tab in the web recommendation

Good morning team! I am assisting the customer in the implementation of the tracking collection code for travel data usage according to him, the code has already been implemented in the pages but when ...
petrick.hymans's user avatar
0 votes
1 answer
367 views

Einstein product recommendation(SFMC) need training time? If it is what will be the minimum time

I have configured the collect tracking code for a product website and uploaded the catalog(new) through a public URL and it is working fine. There are showing counts of tracking as well in the status ...
Jessica's user avatar
0 votes
0 answers
316 views

Einstein Web recommendation based on product categoris

I would like to create product recommendation based on categories. My scenario is as follows: When customer views category A, he should only see the recommendations in the email related to Category A ...
salesforce-user's user avatar
0 votes
1 answer
749 views

Journey Builder - Engagement split with dynamic link [closed]

I'm creating a journey and I wanted to use a split engagement on people who have or have not clicked on a certain link. However, the link I wanted to track is unique to the individuals and gets pulled ...
pamg30's user avatar
  • 15
0 votes
0 answers
55 views

Error: URL Personalization

I'm trying to customize my url by putting the recipient's email address as UTM in a hidden field but when I try to send, I get an error saying it's wrong, but I can't figure out what's wrong. (the URL ...
Dii's user avatar
  • 1
1 vote
0 answers
328 views

How to set up a Category based recommendations in Einstein recommendation in Marketing cloud

In Marketing cloud I want to use Einstein web recommendations with a product webshop. Products on a webshop are segmented in product categories, subcategories and subsubcategories. Example of these ...
BaudiMC's user avatar
  • 11
0 votes
0 answers
223 views

Einstein Email Recommendation | Same recommendation for a user from email sent multiple times

We have configured Einstein email recommendations for users who are part of a journey in marketing cloud. Any user who makes a purchase on the website becomes eligible to enter this journey and ...
Krati Garg's user avatar
0 votes
0 answers
112 views

Einstein Recommendations with Local pricing

Reference Post: Einstein localized recommendations not working According to the reference post, Do we just have to add locale_fr-FR_RegularPriceDisplay & locale_fr-FR_SalesPriceDisplay in the ...
salesforce-user's user avatar
2 votes
1 answer
421 views

Want to perform Website tracking (only Website visits) through Collect tracking code

Client wants to track known visitors on there website and they are not into e-commerce business. so we have updated content catalog in email recommendation section and this account doesn't has Web ...
Arun surwar's user avatar
0 votes
0 answers
141 views

Can I somehow force Einstein to build it's recommendation lists for all product brands that I have in my product catalog?

I have a custom field named Brand inside my product catalog. Is there a way to have Einstein build it's recommendation lists based on this field, so that every brand would always have recommendations? ...
Army's user avatar
  • 1
0 votes
1 answer
589 views

Is it possible to add collect tracking code(Einstein Recommendation snippet) to Mobile app

In Einstein Email Recommendation, I could see that we can add the javascript snippet to website in order to track customer behaviour and send data to Einstein. After reading through the salesforce ...
user555's user avatar
1 vote
0 answers
68 views

Marketing Cloud Connector Update

Salesforce is suggesting we should update the way we update catalog into Marketing Cloud. It used to be done by a clint side javascript and now it must be done via API integration or by batch process. ...
Pedro Silva's user avatar
0 votes
2 answers
515 views

Einstein Email Recommendation Implementation

I am new to Einstein email recommendation and trying to implement it. I have read the trail head and salesforce documentation. I have a few questions, Is it not possible to proceed and test the ...
tim's user avatar
  • 1
0 votes
2 answers
199 views

Einstein Streaming Updates through API not working

I know there is another question out there similar to mine. When I make the Postman call, I receive a 401 error (unauthorized). I've checked the API_Key. Is this related to the whitelisting ...
esttres's user avatar
0 votes
1 answer
395 views

What values should be in the catalog in the product type field?

According to the documentation: https://help.salesforce.com/s/articleView?id=sf.mc_pb_catalog_field_definition.htm&type=5 , the product type field is required in products catalog. I cann't ...
Ilana's user avatar
  • 1
0 votes
1 answer
215 views

trackCart not working in MC Collect Code

We have the following snippet in order to track cart in our website using the MC Collect Code: <head> <script type="text/javascript" async src="https://REMOVED.collect....
Barak's user avatar
  • 193
0 votes
1 answer
243 views

Rounding a number from a Data Extension that has multiple decimals

I have a personalization field that reads from our data extension to show how many purchases have been made from the previous month. The DE I get with over 28k people doesn't shorten the decimal ...
Brandon3035's user avatar
-1 votes
1 answer
120 views

Dynamic/Personalised link in Email Studio

I'm trying to send out a survey email using dynamic survey link to different people. What would be the ideal way to achieve this? Do I just upload it to DE and use AMPScript? Thanks
James Kim's user avatar
1 vote
1 answer
66 views

Way to restrict domain URLs in Marketing Cloud Einstein Web Recommendations tracking

We have few websites with Einstein Web Recommendations tracking scripts set up. Is there a way on MC side, without deleting a script from websites, to restrict tracked domain URLs only to certain ones,...
mmarkie's user avatar
0 votes
1 answer
227 views

Is there a way to prevent product duplicate recommendations when using Einstein?

We're using an Einstein Recommendations logicID to pull in 3 products. Example: Cat Product | Fish Product | Dog Product But sometimes, the same product recommendation will appear twice. Example: Cat ...
MMoo's user avatar
  • 21
0 votes
1 answer
144 views

How to avoid duplicates in Einstein recommendations?

If using 2 Einstein modules in an email, each with different logicIDs, is there a way to avoid the same product being populated? For example, in the scenario below, the same cat product shows within ...
MMoo's user avatar
  • 21
1 vote
1 answer
775 views

Interaction studio einstein recipe not working

We have created a einstein recipe with only one ingredient "Any eligible item". We could see products coming from the website under catalog->Products too. The Recommendations are enabled ...
nikhila reddy's user avatar
1 vote
1 answer
484 views

Does Einstein Article Recommendations consider Data Categories when building its model?

The documentation for building a model for Einstein Article Recommendations doesn't mention Data Categories. But it does mention that you may specify custom fields from the Article object to be ...
Jack Odell's user avatar
0 votes
1 answer
145 views

Suppress cart items from email recommendation

I would like to remove the products that are in the cart from email recommendations. How can we do this in Salesforce Marketing Cloud / Einstein? Thanks in Advance!! Nikhila
nikhila reddy's user avatar
0 votes
1 answer
154 views

Localised currency Email Recommendations

I'm facing some difficulties around the email recommendations and especially to make them localised. I need to show a different currency for Denmark (kr) then the currency for France (€). I have the ...
Daan Kramer's user avatar
-2 votes
1 answer
1k views

product catalog and Einstein email recommendation [closed]

Can someone please explain me what is the use of product catalog in Einstein email recommendations Thanks In Advance, Nikhila
nikhila reddy's user avatar
0 votes
1 answer
401 views

Einstein Recommendations - How to Import Offline or Historical Data Feeds?

How does one go about importing an offline or historical data feed of purchases into Marketing Cloud? Reading the documentation I know it can be done: https://help.salesforce.com/articleView?id=sf....
Hellodolly9999's user avatar