Questions tagged [einstein-recommendations]

Salesforce recommendations for email, web and/or products based on the "Einstein engine".

Filter by
Sorted by
Tagged with
0 votes
0 answers
8 views

Einstein Product Catalog duplicate issue

For Einstein, I have a product catalog import on SFTP where the product code is mapped to catalog import data product code which would contain one or more similar records with the same product codes ...
user avatar
0 votes
0 answers
35 views

Can I somehow force Einstein to build it's recommendation lists for all product brands that I have in my product catalog?

I have a custom field named Brand inside my product catalog. Is there a way to have Einstein build it's recommendation lists based on this field, so that every brand would always have recommendations? ...
user avatar
  • 1
0 votes
1 answer
47 views

Is it possible to add collect tracking code(Einstein Recommendation snippet) to Mobile app

In Einstein Email Recommendation, I could see that we can add the javascript snippet to website in order to track customer behaviour and send data to Einstein. After reading through the salesforce ...
user avatar
0 votes
0 answers
35 views

Einstein tracking Code Implementation

I am new to Einstein Email Recommendation implementations. I had few doubts. We have implemented the collect.js tracking code on our website, the API calls to Igodigital are also functional and ...
user avatar
1 vote
0 answers
28 views

Marketing Cloud Connector Update

Salesforce is suggesting we should update the way we update catalog into Marketing Cloud. It used to be done by a clint side javascript and now it must be done via API integration or by batch process. ...
user avatar
0 votes
2 answers
41 views

Einstein Email Recommendation Implementation

I am new to Einstein email recommendation and trying to implement it. I have read the trail head and salesforce documentation. I have a few questions, Is it not possible to proceed and test the ...
user avatar
  • 1
0 votes
2 answers
33 views

Einstein Streaming Updates through API not working

I know there is another question out there similar to mine. When I make the Postman call, I receive a 401 error (unauthorized). I've checked the API_Key. Is this related to the whitelisting ...
user avatar
0 votes
1 answer
34 views

What values should be in the catalog in the product type field?

According to the documentation: https://help.salesforce.com/s/articleView?id=sf.mc_pb_catalog_field_definition.htm&type=5 , the product type field is required in products catalog. I cann't ...
user avatar
  • 1
1 vote
1 answer
29 views

Way to restrict domain URLs in Marketing Cloud Einstein Web Recommendations tracking

We have few websites with Einstein Web Recommendations tracking scripts set up. Is there a way on MC side, without deleting a script from websites, to restrict tracked domain URLs only to certain ones,...
user avatar
0 votes
1 answer
58 views

Is there a way to prevent product duplicate recommendations when using Einstein?

We're using an Einstein Recommendations logicID to pull in 3 products. Example: Cat Product | Fish Product | Dog Product But sometimes, the same product recommendation will appear twice. Example: Cat ...
user avatar
  • 21
0 votes
1 answer
42 views

How to avoid duplicates in Einstein recommendations?

If using 2 Einstein modules in an email, each with different logicIDs, is there a way to avoid the same product being populated? For example, in the scenario below, the same cat product shows within ...
user avatar
  • 21
1 vote
1 answer
136 views

Interaction studio einstein recipe not working

We have created a einstein recipe with only one ingredient "Any eligible item". We could see products coming from the website under catalog->Products too. The Recommendations are enabled ...
user avatar
0 votes
0 answers
9 views

Einstein Bot Input Recommendations don't build

I've been trying to build Input Recommender for quite some time now and the only piece of information I'm getting is: there was an issue building input recommender. turn the feature on again After ...
user avatar
0 votes
0 answers
37 views

Does Einstein Article Recommendations consider Data Categories when building its model?

The documentation for building a model for Einstein Article Recommendations doesn't mention Data Categories. But it does mention that you may specify custom fields from the Article object to be ...
user avatar
0 votes
1 answer
29 views

Suppress cart items from email recommendation

I would like to remove the products that are in the cart from email recommendations. How can we do this in Salesforce Marketing Cloud / Einstein? Thanks in Advance!! Nikhila
user avatar
0 votes
1 answer
43 views

Localised currency Email Recommendations

I'm facing some difficulties around the email recommendations and especially to make them localised. I need to show a different currency for Denmark (kr) then the currency for France (€). I have the ...
user avatar
0 votes
0 answers
48 views

Tracking Einstein Product Recommendation Email link click

Hello I am working with Einstein Email Recommendation and was wondering if there is anyway to track whether customers click the product recommendation link provided by Einstein in the email. Currently,...
user avatar
0 votes
1 answer
139 views

Einstein Recommendations - How to Import Offline or Historical Data Feeds?

How does one go about importing an offline or historical data feed of purchases into Marketing Cloud? Reading the documentation I know it can be done: https://help.salesforce.com/articleView?id=sf....
user avatar
0 votes
1 answer
240 views

Einstein Streaming Updates through API not working update_item_secure.json

Apparently Salesforce is retiring the old version of streaming catalog updates this year. So they suggested we switch. I am trying to do the streaming updates for the new API call, but I'm getting a ...
user avatar
  • 814
0 votes
1 answer
249 views

Einstein Email Recommendation Set User Info

I'm trying to figure out how to implement Einstein Email Recommendation - especially how to implement the codes and I'm still confused with the SetUserInfo Code: <script type="text/javascript&...
user avatar
0 votes
0 answers
30 views

Which datapool does Bought Bought use?

Since Salesforce Support does not answer this question my hope relies on you ;) My Question: Does the purchase need to occur at the same time in the same call? Or not? [Thanks for rephrasing @EazyE] ...
user avatar
0 votes
1 answer
77 views

Tealium Tag Manager and Einstein Cart Triggers

Client uses Commerce Cloud, connected to Marketing Cloud via the Cartridge, and we'd like to configure Abandoned Cart triggers using Einstein. When we asked the client to install the Collect Code ...
user avatar