Questions tagged [einstein-recommendations]
Salesforce recommendations for email, web and/or products based on the "Einstein engine".
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"NONE" while building Einstein Article Recommendation model
I created an Einstein Article Recommendation model in dev sandbox, but when creating in QA sandbox after the build starts after some time it's giving error "NONE", Can anyone please help on ...
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66
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Einstein Next Best Action Strategy Source "Flow Builder" doesnt pass recommendationId to flow
I have a Einstein Next Best Action Component on my Opportunity Page Layout. I can choose the "Strategy Source" as "Strategy Builder" or "Flow Builder"
When I select "...
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1
answer
74
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How STO works with the settings "Send at Einstein's optimal default time" in journeys if optimal time falls outside the STO configured window?
If STO setting is configured as "Send at Einstein's optimal default time".
For example, if STO is set for 4 hours and optimal time for subscribers with not enough data falls outside the 4 ...
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90
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Not able to get the data in IGO_profiles for Einstein Email recommendations
I am trying to fetch the data in the IGO_Profiles but its not showing whereas IGO_View is getting populated easily and when I am trying to see the payload in the network of our developer tool the ...
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1
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98
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Collect tracking code Error: You currently have no identified users. The igo_profiles data extension will only be populated with identified users
I am facing this error and cannot seem to solve the issue.
"You currently have no identified users. The igo_profiles data extension will only be populated with identified users."
With the ...
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2
answers
149
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Interaction Studio Web pop without sitemap
is it possible to create a web campaign (exit intent) without the sitemap configuration. I know that, to have a web campaign on the website, we need to define a content zone and this can be done via ...
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67
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How can I show an image of Recommendation records that are generated from Recommendation Builder on Next Best Action component?
My problem is just described as a title.
I am struggling to show an image of each recommendations. I know it is able to display an image if it is not used Einstein Load node on Strategy Builder.
The ...
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231
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Interaction Studio Studio Article Recommendation
Our company has a website which is related to food. We want to use interaction studio einstein recipe to recommend food recipes based on the product the user is interested in. We are storing all the ...
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Einstein NBA : is there a way to pass recommendationId to Flow Action?
In a specific use case, I need to pass the recommendation Id to the Flow Action in order to update Opportunity record with the recommendation ID, can anyone help me please ?
If it's not possible, is ...
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Education Cloud: How to score applications and do intelligent analytics on barriers/drivers for customers?
We are running an online high school and using the EDA package (+ custom objects) to store applications data in Salesforce. Our Marketing team would like to build stronger functionality around scoring ...
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Native workaround for Lead Scoring within Marketing Cloud and Sales cloud?
Basically, I am trying to make something similar to this in marketing could to enable web tracking: https://community.hubspot.com/t5/HubSpot-Ideas/OR-operator-for-lead-score-property/idi-p/291421
...
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262
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Recommendations are not appearing in Einstein Replies component
I have recently setup Einstein Reply Recommendations in one of our sandboxes. The sandbox has enough chat transcripts and I have enabled it with 10 Quick Texts.
The Quick Texts are stored in a folder ...
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2
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225
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What variables are available in the "Next Best Action" Flow
I've been looking into Einstein Recommendations for a client and managed to get everything setup.
The only issue I am having is the Accept/Reject Flow.
The only variable input I can find documentation ...
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191
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How to fix Einstein Email Recommendations (Content Catalog) displaying same results for all users?
I saw a similar unresolved question from a few years ago and SF support have not been able to explain why this might happen, so turning here - you're my last hope!
FAQ:
DEs for profiles and content ...
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285
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Retrieving product recommendation with B2C Commerce Einstein API
I am using B2C Commerce Einstein API https://developer.salesforce.com/docs/commerce/einstein-api/overview for salesforce commerce cloud
And I want to retrieve products recently viewed for logged in ...
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1
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142
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Collect tracking code implemented on the pages but data is not returned on the reporting tab in the web recommendation
Good morning team!
I am assisting the customer in the implementation of the tracking collection code for travel data usage
according to him, the code has already been implemented in the pages but when ...
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293
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Einstein product recommendation(SFMC) need training time? If it is what will be the minimum time
I have configured the collect tracking code for a product website and uploaded the catalog(new) through a public URL and it is working fine. There are showing counts of tracking as well in the status ...
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258
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Einstein Web recommendation based on product categoris
I would like to create product recommendation based on categories.
My scenario is as follows:
When customer views category A, he should only see the recommendations in the email related to Category A ...
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539
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Journey Builder - Engagement split with dynamic link [closed]
I'm creating a journey and I wanted to use a split engagement on people who have or have not clicked on a certain link. However, the link I wanted to track is unique to the individuals and gets pulled ...
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40
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Error: URL Personalization
I'm trying to customize my url by putting the recipient's email address as UTM in a hidden field but when I try to send, I get an error saying it's wrong, but I can't figure out what's wrong.
(the URL ...
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254
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How to set up a Category based recommendations in Einstein recommendation in Marketing cloud
In Marketing cloud I want to use Einstein web recommendations with a product webshop. Products on a webshop are segmented in product categories, subcategories and subsubcategories. Example of these ...
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162
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Einstein Email Recommendation | Same recommendation for a user from email sent multiple times
We have configured Einstein email recommendations for users who are part of a journey in marketing cloud. Any user who makes a purchase on the website becomes eligible to enter this journey and ...
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90
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Einstein Recommendations with Local pricing
Reference Post: Einstein localized recommendations not working
According to the reference post, Do we just have to add locale_fr-FR_RegularPriceDisplay & locale_fr-FR_SalesPriceDisplay in the ...
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333
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Want to perform Website tracking (only Website visits) through Collect tracking code
Client wants to track known visitors on there website and they are not into e-commerce business.
so we have updated content catalog in email recommendation section and this account doesn't has Web ...
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117
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Can I somehow force Einstein to build it's recommendation lists for all product brands that I have in my product catalog?
I have a custom field named Brand inside my product catalog. Is there a way to have Einstein build it's recommendation lists based on this field, so that every brand would always have recommendations? ...
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494
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Is it possible to add collect tracking code(Einstein Recommendation snippet) to Mobile app
In Einstein Email Recommendation, I could see that we can add the javascript snippet to website in order to track customer behaviour and send data to Einstein. After reading through the salesforce ...
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58
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Marketing Cloud Connector Update
Salesforce is suggesting we should update the way we update catalog into Marketing Cloud. It used to be done by a clint side javascript and now it must be done via API integration or by batch process.
...
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2
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393
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Einstein Email Recommendation Implementation
I am new to Einstein email recommendation and trying to implement it. I have read the trail head and salesforce documentation. I have a few questions,
Is it not possible to proceed and test the ...
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2
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154
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Einstein Streaming Updates through API not working
I know there is another question out there similar to mine. When I make the Postman call, I receive a 401 error (unauthorized). I've checked the API_Key. Is this related to the whitelisting ...
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315
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What values should be in the catalog in the product type field?
According to the documentation: https://help.salesforce.com/s/articleView?id=sf.mc_pb_catalog_field_definition.htm&type=5 , the product type field is required in products catalog.
I cann't ...
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178
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trackCart not working in MC Collect Code
We have the following snippet in order to track cart in our website using the MC Collect Code:
<head>
<script type="text/javascript" async src="https://REMOVED.collect....
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177
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Rounding a number from a Data Extension that has multiple decimals
I have a personalization field that reads from our data extension to show how many purchases have been made from the previous month. The DE I get with over 28k people doesn't shorten the decimal ...
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1
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99
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Dynamic/Personalised link in Email Studio
I'm trying to send out a survey email using dynamic survey link to different people. What would be the ideal way to achieve this? Do I just upload it to DE and use AMPScript?
Thanks
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Way to restrict domain URLs in Marketing Cloud Einstein Web Recommendations tracking
We have few websites with Einstein Web Recommendations tracking scripts set up. Is there a way on MC side, without deleting a script from websites, to restrict tracked domain URLs only to certain ones,...
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192
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Is there a way to prevent product duplicate recommendations when using Einstein?
We're using an Einstein Recommendations logicID to pull in 3 products. Example:
Cat Product | Fish Product | Dog Product
But sometimes, the same product recommendation will appear twice. Example:
Cat ...
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126
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How to avoid duplicates in Einstein recommendations?
If using 2 Einstein modules in an email, each with different logicIDs, is there a way to avoid the same product being populated?
For example, in the scenario below, the same cat product shows within ...
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631
views
Interaction studio einstein recipe not working
We have created a einstein recipe with only one ingredient "Any eligible item". We could see products coming from the website under catalog->Products too. The Recommendations are enabled ...
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333
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Does Einstein Article Recommendations consider Data Categories when building its model?
The documentation for building a model for Einstein Article Recommendations doesn't mention Data Categories. But it does mention that you may specify custom fields from the Article object to be ...
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124
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Suppress cart items from email recommendation
I would like to remove the products that are in the cart from email recommendations.
How can we do this in Salesforce Marketing Cloud / Einstein?
Thanks in Advance!!
Nikhila
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1
answer
120
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Localised currency Email Recommendations
I'm facing some difficulties around the email recommendations and especially to make them localised. I need to show a different currency for Denmark (kr) then the currency for France (€). I have the ...
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910
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product catalog and Einstein email recommendation [closed]
Can someone please explain me what is the use of product catalog in Einstein email recommendations
Thanks In Advance,
Nikhila
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1
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341
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Einstein Recommendations - How to Import Offline or Historical Data Feeds?
How does one go about importing an offline or historical data feed of purchases into Marketing Cloud?
Reading the documentation I know it can be done: https://help.salesforce.com/articleView?id=sf....
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643
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Einstein Streaming Updates through API not working update_item_secure.json
Apparently Salesforce is retiring the old version of streaming catalog updates this year. So they suggested we switch. I am trying to do the streaming updates for the new API call, but I'm getting a ...
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1
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558
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Einstein Email Recommendation Set User Info
I'm trying to figure out how to implement Einstein Email Recommendation - especially how to implement the codes and I'm still confused with the SetUserInfo Code:
<script type="text/javascript&...
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51
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Which datapool does Bought Bought use?
Since Salesforce Support does not answer this question my hope relies on you ;)
My Question: Does the purchase need to occur at the same time in the same call? Or not? [Thanks for rephrasing @EazyE]
...
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201
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Tealium Tag Manager and Einstein Cart Triggers
Client uses Commerce Cloud, connected to Marketing Cloud via the Cartridge, and we'd like to configure Abandoned Cart triggers using Einstein. When we asked the client to install the Collect Code ...
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39
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Emphasize purchased products & wishlisted products in Einstein Recommendation
We now have a use case where we need to get Einstein recommendation to emphasize products the customer has added to wishlist & previously purchased, before logics that personalize based on product ...
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373
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Does the Collect Tracking Code work across multiple websites?
The use case:
I want to push website activity via the Collect Tracking Code into Marketing Cloud. I want to push data from multiple websites into a single Marketing Cloud business unit.
Each website ...
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1
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43
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Irish localized fieldname identifier unclear, Product recommendations Einstein
I am searching for the right document to implement localized fields for Ireland.
English in Ireland or Irish in Ireland, or both if it differs.
We got this documentation from salesforce, which links ...
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576
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Problem : Behavioral trigger abandon basket
I try to set up the behavioral trigger on the abandoned basket.
I created the product catalog with the required fields including the product_code which seems important. I made sure that avaibility on ...