Questions tagged [bounce-management]

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workflow rule/process builder not firing for field IsEmailBounced in Contact

I trying to create follow-up tasks when a Contact email is bounced. There is a standard field in salesforce called IsEmailBounced which I am using to determine whether or not I need to create a task, ...
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19 views

Bounce invalid email timing

In one Journey Builder, we have the need to use an engagement bounce after 24 h from the email send. As stated in the documentation, the best practice is to wait for the bounce at least 72h. Our ...
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22 views

Tying Back to the Sendable Data Extension from _Bounce Data View

In Salesforce marketing cloud, I'm attempting to tie back the _Bounce back data view https://help.salesforce.com/articleView?id=mc_as_data_view_bounce.htm&type=5 in Marketing Cloud to the sendable ...
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1answer
24 views

Is there a way not to re-send an email to soft bounces?

Is there a way to not re-send an email if it soft bounces during a deployment? OR even if it bounces once to not to retry them? I'm not too sure if this is even possible. I know the SFMC ...
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1answer
24 views

Capturing when a Bounce Back Occurs in Marketing Cloud - Internal Web Service

We have an internal web service that we would like to report bounce backs to. How do we capture marketing cloud bounce backs so that we can store them in our own personalized web service? Do we have ...
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1answer
54 views

What is a 'false bounce'?

I am trying to work out the discrepancies between Data View and the exported file from My Tracking for hard bounces. 1 - I extracted a list of hard bounce by running the following query: SELECT * ...
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1answer
41 views

Remove hard/blocked bounces

I have SQL in place now but it is not excluding any bounces. Can you help me add a bounce SQL query in it? My current query in place for the list I want to pull. select email, max(date_added) as ...
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1answer
75 views

Bounced Subscribers, do they translate into Opted Out of Emails in Salesforce?

Hard bounces in Marketing Cloud automatically set Held status in All Subscribers, if we have Marketing Cloud Connector setup, how does this translate into Sales/Service Cloud? Will they appear as ...
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64 views

SFMC emails sent by bounce.mycompanydomain.com

Is it normal that the emails from Marketing Cloud are sent by a domain like : bounce.mycompanydomain.com ? The "bounce" is quite confusing. Is there something specific about bounce domain ?
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1answer
357 views

Missing email activity when SendEmail failed: EMAIL_ADDRESS_BOUNCED, The target object email address is currently marked as bounced

Salesforce recently stopped creating email activity records for emails which failed because they bounce. Below is the error I am getting: SendEmail failed. First exception on row 0; first error: ...
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1answer
62 views

Should subsequent opt-outs and bounces be handled manually?

Using a sendable data extension containing an Id column connected to Subscriber Key, we are sending two emails to the recipients inside the data extension. If we encounter opt-outs and bounces during ...
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1answer
510 views

Marketing Cloud [closed]

All of the emails that we are sending out using SFMC contains 50 and above Block bounce(Blocked due to spam or sender reputation issue) It all started on June 17th up until now. Can someone tell me ...
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75 views

Emails showing as Block/Hard Bounce but still being opened and clicked on

In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
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1answer
242 views

Get bounce reason into Sales Cloud

I'm trying to get information about bounce reason from Marketing Cloud to integrated Sales Cloud (I'd like to have this information on Individual Email Result record). Is there any way to do this ...
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207 views

The target object email address is currently marked as bounced

I have activated bounce management in two dev orgs. I am sending emails to record owner through batch class. If email is not valid, DEV1 org is throwing a message Email address is invalid and DEV2 org ...
2
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1answer
95 views

Can I put same engagement split two times at different time interval in same journey flow?

Can I put two same engagement split in journey at different time interval (in salesforce marketing cloud). Here is the use case, I want to send an email and check if particular email has bounced or ...
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3answers
300 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
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1answer
146 views

Definition of Event date in _bounce data view in salesforce marketing cloud?

This is with reference to standard system data extension in marketing cloud named _bounce. As per standard documentation definition of EventDate is "The date the bounce took place." Let's say, email ...
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409 views

Email doesn't get sent even after changing the email address for error: The target object email address is currently marked as bounced

I am running into an issue when I want to send an email via apex. The problem happens occasionally only with some emails from some domains. The error in specific reports: Messaging.SendEmailError[...
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2answers
386 views

High number of block bounces reported this week for some reason

I'm in the beginning stages of IP Warming for my client, and the first week had a very high deliverability rate - 99%-100%. This week, we're experiencing around 84% deliverability with a very high ...
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1answer
126 views

How are bounces / unsubscribed handled?

How do unsubscribes and bounces get handled with email sends using data extension? Are unsubscribers removed from future email sends? What about hard bounces?
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1answer
291 views

Hotmail put on my emails to Block bounce

The hotmail and others domain are blocking my emails and put on to block bounce? Either way, what i can do to help my campaigns? It's exclusive by content?
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1answer
304 views

Match bounce with triggered send one-to-one by messageId/recipientSendId

We need to match a triggered send email with a bounce record by a unique id in order to meet our business requirements. Just identifying the contact/subscriber is not enough. The marketing cloud rest ...
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1answer
31 views

How are Bounce Management email domains generated?

With Bounce Management enabled, when I send an email to a lead from a Salesforce org, the sender's smtp.mailfrom property appears as follows. martyc=example.com__11isvlfxp7f8lvm9.y6yenshnuv0yenlp@...
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1answer
41 views

aol.com Network error

I'm getting a lot of Network Error bounces when sending emails through SFMC. Attached Bounce Description is "Connection lost or timed out during delivery" Still in the IP warming stage, but I was ...
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1answer
5k views

How hard bounce emails are treated by Marketing Cloud?

I have read this help document but I am a little confused: Bounce Mail Management How many times an email needs to receive an email from marketing cloud in order to be marked as hard bounce? Just ...
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1answer
3k views

Can both HELD and BOUNCED statuses change back to ACTIVE?

I'm a little uncertain on this topic on this help page: Bounce Mail Management Says that: Reactivating Bounced Subscribers If a subscriber whose address is in a bounced status renders images ...
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117 views

How can I handle bounce management in Communities programatically?

The Problem We have an active customer community with 25K+ users. These users are in many Chatter groups and as a result receive Chatter digests and notifications via email. About 300+ emails bounce ...