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Questions tagged [bounce-management]

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2
votes
0answers
16 views

Emails showing as Block/Hard Bounce but still being opened and clicked on

In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
4
votes
1answer
58 views

Get bounce reason into Sales Cloud

I'm trying to get information about bounce reason from Marketing Cloud to integrated Sales Cloud (I'd like to have this information on Individual Email Result record). Is there any way to do this ...
0
votes
0answers
9 views

Email Bounce Reasons defination

We have enabled email bounce management in sfdc.And we are receiving the response for few leads. But most of the leads it's showing Email Bounce Reason 1. Could anyone let me know what is meant by 1 ...
2
votes
0answers
42 views

The target object email address is currently marked as bounced

I have activated bounce management in two dev orgs. I am sending emails to record owner through batch class. If email is not valid, DEV1 org is throwing a message Email address is invalid and DEV2 org ...
1
vote
1answer
40 views

Can I put same engagement split two times at different time interval in same journey flow?

Can I put two same engagement split in journey at different time interval (in salesforce marketing cloud). Here is the use case, I want to send an email and check if particular email has bounced or ...
0
votes
0answers
21 views

Connect Salesforce Bounce notifications with Pardot Bounce notifications

We are going to enable email bounce return as attachment to sender and email bounce pop-up notification in lightning. Bounce notification and tracking is native in Pardot, and we would like a way to ...
2
votes
2answers
98 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
1
vote
1answer
44 views

Definition of Event date in _bounce data view in salesforce marketing cloud?

This is with reference to standard system data extension in marketing cloud named _bounce. As per standard documentation definition of EventDate is "The date the bounce took place." Let's say, email ...
3
votes
0answers
166 views

Email doesn't get sent even after changing the email address for error: The target object email address is currently marked as bounced

I am running into an issue when I want to send an email via apex. The problem happens occasionally only with some emails from some domains. The error in specific reports: Messaging.SendEmailError[...
0
votes
2answers
136 views

High number of block bounces reported this week for some reason

I'm in the beginning stages of IP Warming for my client, and the first week had a very high deliverability rate - 99%-100%. This week, we're experiencing around 84% deliverability with a very high ...
0
votes
1answer
55 views

How are bounces / unsubscribed handled?

How do unsubscribes and bounces get handled with email sends using data extension? Are unsubscribers removed from future email sends? What about hard bounces?
1
vote
1answer
107 views

Hotmail put on my emails to Block bounce

The hotmail and others domain are blocking my emails and put on to block bounce? Either way, what i can do to help my campaigns? It's exclusive by content?
0
votes
1answer
128 views

Match bounce with triggered send one-to-one by messageId/recipientSendId

We need to match a triggered send email with a bounce record by a unique id in order to meet our business requirements. Just identifying the contact/subscriber is not enough. The marketing cloud rest ...
0
votes
1answer
16 views

How are Bounce Management email domains generated?

With Bounce Management enabled, when I send an email to a lead from a Salesforce org, the sender's smtp.mailfrom property appears as follows. martyc=example.com__11isvlfxp7f8lvm9.y6yenshnuv0yenlp@...
0
votes
1answer
36 views

aol.com Network error

I'm getting a lot of Network Error bounces when sending emails through SFMC. Attached Bounce Description is "Connection lost or timed out during delivery" Still in the IP warming stage, but I was ...
1
vote
1answer
3k views

How hard bounce emails are treated by Marketing Cloud?

I have read this help document but I am a little confused: Bounce Mail Management How many times an email needs to receive an email from marketing cloud in order to be marked as hard bounce? Just ...
1
vote
1answer
2k views

Can both HELD and BOUNCED statuses change back to ACTIVE?

I'm a little uncertain on this topic on this help page: Bounce Mail Management Says that: Reactivating Bounced Subscribers If a subscriber whose address is in a bounced status renders images ...
5
votes
0answers
99 views

How can I handle bounce management in Communities programatically?

The Problem We have an active customer community with 25K+ users. These users are in many Chatter groups and as a result receive Chatter digests and notifications via email. About 300+ emails bounce ...