Questions tagged [bounce-management]

The tag has no usage guidance.

Filter by
Sorted by
Tagged with
0 votes
0 answers
18 views

BounceCategoryID from Bounce Dataview field doesn't return the right value to Boolean field

I have problems during SQL that it doesn't retrieve the right value to Boolean field. Now I extract Bounce DataView and if BounceCategoryID(number type) is 1002,1003 then retrieve 'true' to Spam field(...
Nicole Jung's user avatar
-1 votes
2 answers
112 views

Marketing Cloud bounces included in open rate?

I am new to Marketing Cloud and was wondering if hard/soft bounces are included in the open rate percentage when sending an email through marketing cloud? Or does the system only consider emails that ...
user140863's user avatar
0 votes
1 answer
118 views

Block bounces - are complaint bounces the same as spam complaint?

In the salesforce documentation it says: A block bounce occurs when the email server rejects the email because of a lack of authentication, or if the domain or IP address appears on a blocklist. A ...
Josephine So's user avatar
0 votes
2 answers
405 views

Not sent (data extract) vs bounce data view

For a specific email name, a subkey did not receive the email. I started to investigate and i saw that the subkey was in the not sent table (data extract) => field Reason equals to "Held"....
ayakuza91's user avatar
0 votes
1 answer
48 views

Running a query to see the comparison of bounce count to # of block bounces and my query is returning 0

Here's my code. I tested the subquery and it returns records. But when I join it it returns nothing for some reason. SELECT sub.SubscriberKey ,sub.BounceCount ,sub.Status ,bb.BlockBounceCount ,(sub....
en-rep's user avatar
  • 25
0 votes
1 answer
123 views

How to route email from unauthorized address to a specific email address?

I'm working on a requirement where we receive emails from external system and process information from the same and create records in SF . I have setup an email service with handler class and it works ...
Sagnik's user avatar
  • 595
0 votes
1 answer
2k views

Select Distinct only one column, when there are multiple columns

I have the following query in SFMC: SELECT b.SubscriberKey, b.BounceType, b.BounceCategory, b.EventDate, s.EmailAddress, b.JobID FROM _bounce b LEFT JOIN _Subscribers s ON b....
Preksha Rathore's user avatar
0 votes
2 answers
735 views

SQL- Block bounce data in Marketing Cloud for the year

I am not very well versed with SQL however I would like to query the data extension to find out what was the block bounce rate for all the emails sent out throughout the year.
Vincent's user avatar
0 votes
1 answer
2k views

EmailMessage Bounce Reason. How to find it from the email, not associated to a Contact/Lead/Person Account?

On a Contact/Lead/Person Account object there is an "EmailBouncedReason" field along with an "IsEmailBounced" field, which makes it possible to understand a cause and fix it. But ...
Duck The Developer's user avatar
2 votes
1 answer
344 views

SMS MobileConnect Bounce Reason Code

Is there a way to get the reason for an SMS bounce? I see that the "Undeliverable SMS" data view shows if a subscriber has bounced, but it doesn't show the reason for the bounce. I'd ...
Stephanie Hammar's user avatar
0 votes
1 answer
873 views

Retrieve Bounces from the emails are part from the journeys

I would like to retrieve the list of bounces of all the emails are included in the different journeys on a daily basis. I know we would have to use the Data Views but I need help to build the query as ...
fromero's user avatar
  • 1,041
0 votes
1 answer
1k views

How to remove a specific contact from the mobile connect held list and resend an SMS?

Is there a way to choose a specific contact number that has entered the Mobileconnect held list, so we can resend him an SMS? I only found this one: Disable Bounce Logic and Clear Held Numbers in ...
yoni349's user avatar
  • 91
0 votes
0 answers
166 views

workflow rule/process builder not firing for field IsEmailBounced in Contact

I trying to create follow-up tasks when a Contact email is bounced. There is a standard field in salesforce called IsEmailBounced which I am using to determine whether or not I need to create a task, ...
Cuban coffee's user avatar
  • 1,542
0 votes
0 answers
163 views

Bounce invalid email timing

In one Journey Builder, we have the need to use an engagement bounce after 24 h from the email send. As stated in the documentation, the best practice is to wait for the bounce at least 72h. Our ...
eeadev's user avatar
  • 332
0 votes
0 answers
125 views

Tying Back to the Sendable Data Extension from _Bounce Data View

In Salesforce marketing cloud, I'm attempting to tie back the _Bounce back data view https://help.salesforce.com/articleView?id=mc_as_data_view_bounce.htm&type=5 in Marketing Cloud to the sendable ...
chorlesbarkley7's user avatar
0 votes
2 answers
421 views

Is there a way not to re-send an email to soft bounces?

Is there a way to not re-send an email if it soft bounces during a deployment? OR even if it bounces once to not to retry them? I'm not too sure if this is even possible. I know the SFMC ...
Michael's user avatar
  • 81
0 votes
1 answer
248 views

Capturing when a Bounce Back Occurs in Marketing Cloud - Internal Web Service

We have an internal web service that we would like to report bounce backs to. How do we capture marketing cloud bounce backs so that we can store them in our own personalized web service? Do we have ...
chorlesbarkley7's user avatar
7 votes
1 answer
687 views

What is a 'false bounce'?

I am trying to work out the discrepancies between Data View and the exported file from My Tracking for hard bounces. 1 - I extracted a list of hard bounce by running the following query: SELECT * ...
weliott's user avatar
  • 173
0 votes
1 answer
788 views

Remove hard/blocked bounces

I have SQL in place now but it is not excluding any bounces. Can you help me add a bounce SQL query in it? My current query in place for the list I want to pull. select email, max(date_added) as ...
user77790's user avatar
0 votes
1 answer
323 views

Bounced Subscribers, do they translate into Opted Out of Emails in Salesforce?

Hard bounces in Marketing Cloud automatically set Held status in All Subscribers, if we have Marketing Cloud Connector setup, how does this translate into Sales/Service Cloud? Will they appear as ...
Deployment Failure's user avatar
1 vote
1 answer
937 views

SFMC emails sent by bounce.mycompanydomain.com

Is it normal that the emails from Marketing Cloud are sent by a domain like : bounce.mycompanydomain.com ? The "bounce" is quite confusing. Is there something specific about bounce domain ?
Ludivine L's user avatar
2 votes
1 answer
1k views

Missing email activity when SendEmail failed: EMAIL_ADDRESS_BOUNCED, The target object email address is currently marked as bounced

Salesforce recently stopped creating email activity records for emails which failed because they bounce. Below is the error I am getting: SendEmail failed. First exception on row 0; first error: ...
Robs's user avatar
  • 9,330
0 votes
1 answer
287 views

Should subsequent opt-outs and bounces be handled manually?

Using a sendable data extension containing an Id column connected to Subscriber Key, we are sending two emails to the recipients inside the data extension. If we encounter opt-outs and bounces during ...
Disasterkid's user avatar
3 votes
1 answer
2k views

Marketing Cloud [closed]

All of the emails that we are sending out using SFMC contains 50 and above Block bounce(Blocked due to spam or sender reputation issue) It all started on June 17th up until now. Can someone tell me ...
Gugga's user avatar
  • 31
2 votes
0 answers
776 views

Emails showing as Block/Hard Bounce but still being opened and clicked on

In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
user avatar
7 votes
1 answer
780 views

Get bounce reason into Sales Cloud

I'm trying to get information about bounce reason from Marketing Cloud to integrated Sales Cloud (I'd like to have this information on Individual Email Result record). Is there any way to do this ...
Kitka92's user avatar
  • 145
3 votes
0 answers
736 views

The target object email address is currently marked as bounced

I have activated bounce management in two dev orgs. I am sending emails to record owner through batch class. If email is not valid, DEV1 org is throwing a message Email address is invalid and DEV2 org ...
devsfdc's user avatar
  • 441
2 votes
1 answer
432 views

Can I put same engagement split two times at different time interval in same journey flow?

Can I put two same engagement split in journey at different time interval (in salesforce marketing cloud). Here is the use case, I want to send an email and check if particular email has bounced or ...
ASHISH's user avatar
  • 546
3 votes
3 answers
867 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
ASHISH's user avatar
  • 546
1 vote
1 answer
728 views

Definition of Event date in _bounce data view in salesforce marketing cloud?

This is with reference to standard system data extension in marketing cloud named _bounce. As per standard documentation definition of EventDate is "The date the bounce took place." Let's say, email ...
ASHISH's user avatar
  • 546
3 votes
0 answers
979 views

Email doesn't get sent even after changing the email address for error: The target object email address is currently marked as bounced

I am running into an issue when I want to send an email via apex. The problem happens occasionally only with some emails from some domains. The error in specific reports: Messaging.SendEmailError[...
Endrit Sino's user avatar
0 votes
2 answers
1k views

High number of block bounces reported this week for some reason

I'm in the beginning stages of IP Warming for my client, and the first week had a very high deliverability rate - 99%-100%. This week, we're experiencing around 84% deliverability with a very high ...
Mike Marks's user avatar
0 votes
1 answer
247 views

How are bounces / unsubscribed handled?

How do unsubscribes and bounces get handled with email sends using data extension? Are unsubscribers removed from future email sends? What about hard bounces?
asecaida's user avatar
1 vote
1 answer
1k views

Hotmail put on my emails to Block bounce

The hotmail and others domain are blocking my emails and put on to block bounce? Either way, what i can do to help my campaigns? It's exclusive by content?
Joao Marano's user avatar
0 votes
1 answer
522 views

Match bounce with triggered send one-to-one by messageId/recipientSendId

We need to match a triggered send email with a bounce record by a unique id in order to meet our business requirements. Just identifying the contact/subscriber is not enough. The marketing cloud rest ...
user55318's user avatar
0 votes
1 answer
52 views

How are Bounce Management email domains generated?

With Bounce Management enabled, when I send an email to a lead from a Salesforce org, the sender's smtp.mailfrom property appears as follows. martyc=example.com__11isvlfxp7f8lvm9.y6yenshnuv0yenlp@...
Marty C.'s user avatar
  • 4,409
0 votes
1 answer
76 views

aol.com Network error

I'm getting a lot of Network Error bounces when sending emails through SFMC. Attached Bounce Description is "Connection lost or timed out during delivery" Still in the IP warming stage, but I was ...
Tom Callahan's user avatar
  • 1,407
1 vote
1 answer
12k views

How hard bounce emails are treated by Marketing Cloud?

I have read this help document but I am a little confused: Bounce Mail Management How many times an email needs to receive an email from marketing cloud in order to be marked as hard bounce? Just ...
kuml's user avatar
  • 563
3 votes
1 answer
9k views

Can both HELD and BOUNCED statuses change back to ACTIVE?

I'm a little uncertain on this topic on this help page: Bounce Mail Management Says that: Reactivating Bounced Subscribers If a subscriber whose address is in a bounced status renders images ...
Felix Sanchez's user avatar
5 votes
0 answers
174 views

How can I handle bounce management in Communities programatically?

The Problem We have an active customer community with 25K+ users. These users are in many Chatter groups and as a result receive Chatter digests and notifications via email. About 300+ emails bounce ...
greenstork's user avatar
  • 14.7k