Questions tagged [deliverability]

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8 views

Disabling Sender ID compliance. What are the Impact?

I would like to know what are the impact if I'm going to disable the Sender ID Compliance? Wanted to make sure if disabling it won't impact outgoing emails in Salesforce.
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1answer
29 views

IP warming without an existing contact database

I'm looking for some best practises / experiences for creating an IP warming strategy for an account which is starting with a contact base of 0. Leads will come in through Sales Cloud, but all the ...
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22 views

Email Deliverability settings getting set to 'System Email Only'

So as my title says I am changing my Email deliverability settings to 'All Email' and testing my applications, but after few days this setting is automatically getting changed to 'System Email Only'. ...
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1answer
36 views

Share current SAP with new SFMC instance which is on different stack

We are in the process of moving our brand to a new SFMC instance. Our old instance which is running as of now is on stack 10 while the new one that we got is on s11. Does this mean SAP cannot be ...
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1answer
37 views

Private Domain with SAP Shared IP Configuration

I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example. The client wants to send ...
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19 views

Test Deliverability is sending only 2 emails

When I am testing deliverability after enabling email relay, it sending only 2 emails and if I deactivate the email relay and again try to test deliverability then it is sending 16 emails. Can someone ...
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1answer
39 views

Multiple Sender Profiles with Same From Address but different Reply Addresses?

Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects. Info@BestCompany <-From Address - Same from Address for ...
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1answer
271 views

SSL Setup in Marketing Cloud for Emails Mandatory?

The unsubscribe and profile center links (standard marketing cloud ones, no customization) at the bottom of my emails are currently showing up as unsecured when clicked. Setting up SSL with marketing ...
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1answer
26 views

New subdomain sending issues through Marketing Cloud Shared IP

Provisioned a new Subdomain for email sending in Marketing Cloud using the Shared IP option. Having issues with emails being flagged as an external sender for the client's outlook with the links not ...
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1answer
115 views

Marketing Cloud Interactive Email Form Doesn't Render in Outlook, Shows up Fine in Gmail

The interactive email form block I have in an email is not showing up at all in Outlook (email is tagged with the external source, please use caution.) Even once added to safe sender list. The ...
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1answer
53 views

Marketing Cloud Emails from New SAP going straight to Outlook Junk Folder

Marketing Cloud emails are going straight to Junk folder in outlook (non enterprise) and blocked by client enterprise outlook which needs to whitelist the IPs from MC. Email goes through fine on Gmail....
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1answer
21 views

Keep previous SAP and private domains

I have one use case where is necessary to migrate one client from stack S7 to stack S50. I know that is not possible to copy SAPs and private domains between accounts of different stacks but is it ...
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23 views

email deliverability [duplicate]

How can I enable permissions to edit Email Deliverability access level? Currently it is not editable and in system mode. I need to edit it and set it to "All Email so I can test Approval and ...
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1answer
70 views

Adding private domains for sending without additional dedicated IP

Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
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60 views

When will sending email through Apex automatically cause the test to fail, or when will it pass?

Normally, I expect tests to fail if the org does not allow email deliverability. In my current sandbox, I have several tests that fail because email is not deliverable. I think most of them fail at ...
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1answer
143 views

Do we really need to wait up to 24 hours for Apex Exception Emails?

For a feature I am working on, I've been instructed to handle errors by sending emails using the Apex Exception Emails, so when an error occurs, I'm "handling" it by throwing a custom ...
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1answer
169 views

Marketing Cloud register domain or private domains for Senders

I need to verify a domain to use different senders in Marketing Cloud (companydomain.com). We already have a Sender Authentication Package that is a subdomain of our domain (sap.companydomain.com), ...
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2answers
25 views

How to find if email has spammed

We are sending out emails from SFMC with delivery rate ~100%. Does it mean that all emails are being delivered to customer's inbox. Is there a way to find if some of those emails may have spammed. ...
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1answer
33 views

Is there a way not to re-send an email to soft bounces?

Is there a way to not re-send an email if it soft bounces during a deployment? OR even if it bounces once to not to retry them? I'm not too sure if this is even possible. I know the SFMC ...
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39 views

Is there a way to import data to analytics from third party sources?

I have created a journey with custom activity which sends SMS via third party provider, who provides delivery reports. I can view the delivery reports on providers portal. They also provide an API for ...
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1answer
52 views

IP warmup question

I've created the following table of the most common email domains in my country. I am wondering if this approach would be a good one? Especially for Gmail and Microsoft. Previous warmups have been ...
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23 views

Use of the word “test” in email subject >>> any impact on deliverability?

we often send internal TEST emails in Content builder > Preview and Test, by manually entering emails addresses of the recipients of the test emails. In the subject of the emails, we use most the ...
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198 views

SandboxRefresh Class will not run on refresh but will run in Anonymous Context

Here is my code for the SandboxRefresh class that I'm trying to run. The batch classes have a finish method that does attempt to send emails, and I'm wondering if the default Deliverability settings ...
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1answer
80 views

Tracking Dynamic Sender Profile

I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%. Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
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1answer
42 views

Ampscript and deliverability

Can AMPSCRIPT degrade email deliverability or send emails more easily into Spams ? Thank you. Ludivine
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1answer
58 views

Getting an error when attempting to create an Email Quick Action in Sandbox

Why am I getting this error when attempting to create an Email Quick Action in a sandbox? Error: Invalid Data. Review all error messages below to correct your data.
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1answer
1k views

How to identify the default sender IP address?

In context of IP warming, I wonder how (within Marketing Cloud interface) to identify which IP address emails are being sent from.
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1answer
32 views

Is there a way I can have internal emails from Salesforce sent via a different domain name?

I am having quite a major issue in convincing the IT dept to accept that emails from Salesforce, sent from users of Salesforce with their email addresses, are not phishing attempts. I have sent them ...
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1answer
165 views

Dedicated IP vs Default IP

We're in the process of moving over our Marketing Cloud account to 2.0 and through this process I've figured out that all our child accounts use the Account Default IP Address even though there are ...
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1answer
63 views

IP Warming small email domains

What is the best way to warm-up the email domains that only have a couple of email addresses in the database? I already did an IP Warming and the deliverability decreased a lot in the last sends that ...
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1answer
147 views

Advantage of incremental delivery

We are using a full strategy to deliver our package in production (we make a package with all metadata) and we hesitate to switch to an incremental strategy (send package only with metadata we create/ ...
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2answers
201 views

Managing Unsubscribes,hard bounces

I have access only to email studio and i want to suppress hard bounces and unsubscribes. So is there any automated way to do it or do I have to export them manually and then import them into ...
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1answer
88 views

IP warming for low send volume and inconsistent cadence

We've just migrated over to SFMC, and I'm planning for a campaign that targets around 25k of my customers for this year. However, it's a one-off campaign and I'm not planning to send anything out ...
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0answers
119 views

Emails showing as Block/Hard Bounce but still being opened and clicked on

In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
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1answer
894 views

How to know if an email is delivered or not in marketing cloud?

I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks). Is there any data extension or ...
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1answer
575 views

Sending email in sandbox post copy

When I refresh a sandbox I have a class that runs to fix some things like email addresses and custom settings. I've also been asked to email the developer the new org ID so that their testing ...
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0answers
686 views

Error handling when publishing platform events

We are in the process of redesigning our system to use platform events as a replacement of traditional trigger-based approach when all processing happen synchronously sharing single transactional ...
2
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1answer
2k views

IP warm-up strategy

I am preparing an IP warm-up strategy and I am not sure about some points in the documentation. Our target will probably be to reach 500,000 recipients per week, therefore I assume the following IP ...
4
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1answer
368 views

Delete email template folder with a destructive package

I want to delete a email folder (empty) with a destructive package but I can't make this work. I made a .zip with my 2 files : package.xml <?xml version="1.0" encoding="UTF-8"?> <...
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2answers
174 views

Prevent users from logging in during production delivery

We will delivery in our production org and we want to avoid users to log while the time of reconfiguration and delivery. It is recommended to modify Login Hours but we have a lot of profile to ...
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1answer
589 views

Deliverability, sending from a domain that's not authenticated (in the case of a dynamic sender profile)

I have a domain such as "mktg.companyname.com" which is the authenticated domain submitted as part of SAP. The from name would be something like "Company Name". This is the domain that emails send ...
2
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1answer
63 views

User requesting send classification for one-off send - alternative?

One of our Marketing Cloud users is requesting I set up a new send classification for a one-off send we're doing relating to a Christmas Event. I've done it before for a different theme, but it seems ...
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1answer
82 views

IP warming - skipping a week - what are the impacts?

I've got a client that has been trucking along with their IP warming plan that I created. But, due to unforeseen circumstances, they have to skip a week of email sends during their IP warming period. ...
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1answer
92 views

Sender Authentication Package - Private IP is provisioned, but don't see it in Delivery Profile

My client received notification from Salesforce that their private IP that was purchased as part of their Sender Authentication Package was provisioned and ready to use in the Marketing Cloud account. ...
2
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1answer
68 views

Can turning Deliverability on cause previously triggered emails to be sent?

The Scenario: I turn deliverability off in my salesforce org I update records which trigger automation to send out email alerts. No emails are sent because deliverability is turned off I turn ...
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1answer
873 views

Marketing Cloud IP Warming - is it critical that we send up to the weekly limits by domain?

For IP warming, is it critical that we send up to the weekly limits by domain? For example, see screenshot below. Notice each day as the max limit. What if the customer only has a grand total 40,...
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60 views

Email not getting delivered when sender (user's mail) and recipient have same email domain

I am testing my approval email templates. When I use "Send Test and Verify Merge Fields" and send the mail to my email account (xxx@testdomain.com) which is also my mail in the org, I don't receive ...
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1answer
60 views

Do system-generated emails bypass e-mail deliverability?

Do system-generated emails (like emails on scheduled jobs execution) bypass e-mail deliverability in Salesforce?
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1answer
2k views

Send all email from noreply@salesforce.com (Not on behalf of user@companydomain.com)

We are having deliveribility issues with email sent from SF. They are all internal notifications from our SF org to our company email. We use Office 365, user has white listed domain and sender, I ...
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1answer
69 views

Emails sent to Additional Email Addresses on No Access Deliverability

I have set Email Deliverability to "No Access" to prevent users from receiving any emails from Salesforce as we are testing before going live. This is in production. We have approval processes email ...