Questions tagged [deliverability]

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IP Cooldown Time

after warming for five weeks, seven days without sends is acceptable? After how much you risk cooling the ip? We are warming the IP of our client and we don't want to cool it down if we don't keep ...
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Email deliverability is off but still receiving Apex Exception emails - is this expected?

The Email Deliverability setting is off. As per the doc, all outbound emails to and from users are stopped. What I'm perplexed about is that I am still receiving some Apex Unhandled Exception emails. ...
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Private vs Registered vs SAP domains in Marketing Cloud

As the title suggests, can you explain the difference in terms of possible sending or deliverability issues? So for me say my company's SAP domain is @mail.companyname.com, but the emails they want to ...
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Complex Email Deliverability Issue related to Bounce Tracking

I have been investing a deliverability issue for over a month with Salesforce and internally, but we still have no clue where is the root cause of the issue so we could finally fix it... Now AWS is ...
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Delegated domain and RMM

So, the issue is that I have configured the Reply Mail Management (RMM). However, when I tried to send a reply email, it showed this error. Questions: I believe it's the MX records that haven't been ...
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Private IP availability

Is the Private IP included in the Corporate edition? Shall I ask for the activation of this IP to the Salesforce Account Representative or to Salesforce Support?
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SFMC SAP, its SPF and DKIM and impact on different verified email addresses

Let’s say I have the following subdomain registered for the SAP: email.domainxyz.com This subdomain will have both SPF and DKIM authentication methods. What happens if I add a new email address in ...
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347 views

Classic Email Template - Link not working in email

Strange behavior with our Links in SFDC Classic Email Templates. In the Setup > Classic Email Template, the link looks like this.... <a href= “{!Custom_Object__c.Link}”>{!Custom_Object__c....
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55 views

Reduce volumes for specific domain during IP warmup [closed]

I need to do an IP address warm up for gmail domain. I already know that the maximun send for gmail is 5,000 records per day. What I need to know is: how can I segment the DE incrementing the number ...
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IP warm up and leverage on previous email send system

my new client is sending emails from a specific website and is planning to move to marketing cloud. He might send in future around 1M emails per month. Can we leverage on the previous IP that was ...
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Email is not Rendering Coupon Code

We have an email in prod that is for some reason not displaying some users their coupon code. In testing, I receive a code across multiple email clients. Email Ampscript is %%[ SET @Salesforce_Id = ...
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1 answer
68 views

DMARC validation with private domains

my understanding is that to get dmarc to authenticate you should have sub domains, and it will fail with private domains on the same SAP. SAP = example.com Brand1 = b1.example.com (DMARC PASS) if we ...
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Can dedicated IP applies to non-SAP domains in a Salesforce Marketing Cloud Business Unit?

My project is having SFMC Business Unit which has a dedicated IP, but no SAP configured in the BU. I would like know if we can still perform IP warmup process on dedicated IP with non-SAP domain i.e., ...
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1 answer
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Is it fine to add a sending domain which is already in use by other platform in Pardot?

We want to add a sending domain in Pardot This sending domain is already used by our client in an other platform I don't know if this will create a problem for us ? Or is it going to be completly fine ...
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Remove on behalf of user@companydomain.com from emails (send all emails from noreply@salesforce.com) [duplicate]

I am facing an issue regarding emails from salesforce. Salesforce emails are being sent as: noreply@salesforce.com on behalf of user1@companydomain.com Since the user that receives the emails shares ...
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1 vote
1 answer
217 views

Email Alert in flow doesn't show bounced errors

I'm developing a flow to send Email Alert, but when I test this flow using an unavailable email like "*@test.com" I don't receive an error message of hard bounced. The only error I can track ...
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Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?

I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
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Is there an authoritative source of all email domains and where they fit into the IP warming "domain" buckets?

Is there a list somewhere that lists out the IP warming buckets (say, Yahoo/AOL, Gmail, Comcast, AT&T, etc.) and all possible email domains and which bucket they fit into? For example: the ...
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Implementing DKIM on a domain with multiple Salesforce orgs [closed]

A client of ours has 2 separate Salesforce orgs. Their organization uses one email domain for sending out emails (e.g staff**@company.com**). Their users send out emails from Salesforce using this ...
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Test Email Deliverability not working

I am working in Apex email services. I encountered that the email is not delivering. Therefore I checked the Test email deliverability which was also not working. Checked the deliverability in our ...
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1 answer
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Will email spikes hurt my deliverability after IP Warming?

Our regular sending will include 100,000 emails/week split between 2 days. For IP warm-up I'm ramping up our sending daily from 5,000/day to 15,000/day over 30 days sending every day and spreading out ...
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2 answers
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Does manually unsubscribing via All Subscribers import hurt deliverability?

I’m going through IP warming of our dedicated SAP. We have bounces around 15% from house lists. I want to manually unsubscribe these bounces, but will those hurt my deliverability and sender ...
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320 views

How to prevent emails to 'Aditional Email' on email alerts

I have a similar question to this question: Preventing sandbox from sending Workflow emails to "Additional Emails" But the solution provided there is not the solution. In my org, I want to ...
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IP warming without an existing contact database

I'm looking for some best practises / experiences for creating an IP warming strategy for an account which is starting with a contact base of 0. Leads will come in through Sales Cloud, but all the ...
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124 views

Email Deliverability settings getting set to 'System Email Only'

So as my title says I am changing my Email deliverability settings to 'All Email' and testing my applications, but after few days this setting is automatically getting changed to 'System Email Only'. ...
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1 answer
201 views

Share current SAP with new SFMC instance which is on different stack

We are in the process of moving our brand to a new SFMC instance. Our old instance which is running as of now is on stack 10 while the new one that we got is on s11. Does this mean SAP cannot be ...
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1 vote
1 answer
155 views

Private Domain with SAP Shared IP Configuration

I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example. The client wants to send ...
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1 vote
1 answer
326 views

Multiple Sender Profiles with Same From Address but different Reply Addresses?

Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects. Info@BestCompany <-From Address - Same from Address for ...
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1 answer
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SSL Setup in Marketing Cloud for Emails Mandatory?

The unsubscribe and profile center links (standard marketing cloud ones, no customization) at the bottom of my emails are currently showing up as unsecured when clicked. Setting up SSL with marketing ...
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1 answer
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New subdomain sending issues through Marketing Cloud Shared IP

Provisioned a new Subdomain for email sending in Marketing Cloud using the Shared IP option. Having issues with emails being flagged as an external sender for the client's outlook with the links not ...
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1 answer
1k views

Marketing Cloud Interactive Email Form Doesn't Render in Outlook, Shows up Fine in Gmail

The interactive email form block I have in an email is not showing up at all in Outlook (email is tagged with the external source, please use caution.) Even once added to safe sender list. The ...
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611 views

Marketing Cloud Emails from New SAP going straight to Outlook Junk Folder

Marketing Cloud emails are going straight to Junk folder in outlook (non enterprise) and blocked by client enterprise outlook which needs to whitelist the IPs from MC. Email goes through fine on Gmail....
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Keep previous SAP and private domains

I have one use case where is necessary to migrate one client from stack S7 to stack S50. I know that is not possible to copy SAPs and private domains between accounts of different stacks but is it ...
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email deliverability [duplicate]

How can I enable permissions to edit Email Deliverability access level? Currently it is not editable and in system mode. I need to edit it and set it to "All Email so I can test Approval and ...
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1 answer
342 views

Adding private domains for sending without additional dedicated IP

Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
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When will sending email through Apex automatically cause the test to fail, or when will it pass?

Normally, I expect tests to fail if the org does not allow email deliverability. In my current sandbox, I have several tests that fail because email is not deliverable. I think most of them fail at ...
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4 votes
1 answer
208 views

Do we really need to wait up to 24 hours for Apex Exception Emails?

For a feature I am working on, I've been instructed to handle errors by sending emails using the Apex Exception Emails, so when an error occurs, I'm "handling" it by throwing a custom ...
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0 votes
1 answer
2k views

Marketing Cloud register domain or private domains for Senders

I need to verify a domain to use different senders in Marketing Cloud (companydomain.com). We already have a Sender Authentication Package that is a subdomain of our domain (sap.companydomain.com), ...
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2 answers
341 views

How to find if email has spammed

We are sending out emails from SFMC with delivery rate ~100%. Does it mean that all emails are being delivered to customer's inbox. Is there a way to find if some of those emails may have spammed. ...
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0 votes
1 answer
73 views

Is there a way not to re-send an email to soft bounces?

Is there a way to not re-send an email if it soft bounces during a deployment? OR even if it bounces once to not to retry them? I'm not too sure if this is even possible. I know the SFMC ...
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IP warmup question

I've created the following table of the most common email domains in my country. I am wondering if this approach would be a good one? Especially for Gmail and Microsoft. Previous warmups have been ...
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1 vote
1 answer
55 views

Use of the word "test" in email subject >>> any impact on deliverability?

we often send internal TEST emails in Content builder > Preview and Test, by manually entering emails addresses of the recipients of the test emails. In the subject of the emails, we use most the ...
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0 votes
1 answer
297 views

IP Address for SAP set up

I'm trying to get IT to configure the subdomain we've chosen in the DNS settings for a Sender Authentication Package. They've come back to me and said they need to know the IP address for the ...
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1 vote
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734 views

SandboxRefresh Class will not run on refresh but will run in Anonymous Context

Here is my code for the SandboxRefresh class that I'm trying to run. The batch classes have a finish method that does attempt to send emails, and I'm wondering if the default Deliverability settings ...
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2 votes
1 answer
157 views

Email reputation, same domain but different IP's per Business Unis

I have three BU all using the same domain to send mails from. - news@mail.example.com But each BU has its own dedicated IP address. For example: BU1 - 10.0.0.1 BU2 - 10.0.0.2 BU3 - 10.0.0.3 Will ...
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0 votes
1 answer
270 views

Tracking Dynamic Sender Profile

I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%. Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
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57 views

Ampscript and deliverability

Can AMPSCRIPT degrade email deliverability or send emails more easily into Spams ? Thank you. Ludivine
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1 vote
2 answers
450 views

Getting an error when attempting to create an Email Quick Action in Sandbox

Why am I getting this error when attempting to create an Email Quick Action in a sandbox? Error: Invalid Data. Review all error messages below to correct your data.
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7 votes
1 answer
4k views

How to identify the default sender IP address?

In context of IP warming, I wonder how (within Marketing Cloud interface) to identify which IP address emails are being sent from.
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1 answer
100 views

Is there a way I can have internal emails from Salesforce sent via a different domain name?

I am having quite a major issue in convincing the IT dept to accept that emails from Salesforce, sent from users of Salesforce with their email addresses, are not phishing attempts. I have sent them ...
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