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Questions tagged [deliverability]

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227 views

I'm not receiving the Test Deliverability emails

I am trying to send an email using Apex code, but it does not seem to work. Given this, I believe it is not a code-related issue. To troubleshoot, I also tried to send deliverability test emails, ...
Florin Hreniuc's user avatar
0 votes
1 answer
51 views

How to fetch data of users entering into journey and data of users in wait period activities in journey builder

Please assist with the below details on how to fetch data of the users: a) How can we fetch data of the users entering into the journey using SFMC reports or any source for KPI. b) How can we fetch ...
Sfmcprgmr's user avatar
  • 439
1 vote
1 answer
130 views

Why is the total delivery count decreasing day by day in Journey Builder email tracking?

I sent an email on 1st April using Journey Builder and the same day report showed that the tracking number of delivered was 29096, the same email the number delivered on 2nd April was 29094 and the ...
Sfmcprgmr's user avatar
  • 439
0 votes
1 answer
86 views

SFMC org migration

We have two sfmc orgs (Org A and Org B) on same stack, and we are looking to merge them. Can we also migrate Org A's dedicated IP to Org B and reuse it? Would there be any operational impacts of IP ...
Sarah Capps's user avatar
1 vote
1 answer
142 views

IP warming basic

I am conducting ip warming first time. It is a quite basic inquiry, but for clarification purposes, your kind response would be highly appreciated. When I am conducting IP warming, do I have to send ...
Minkyeong Kwon's user avatar
0 votes
0 answers
127 views

Salesforce Lightning Flow Email Alert Using Classic Template

I am having somewhat of a dilemma after building a Flow to replace an out Workflow Rule that sent an email alert as a workflow action. The new Flow has three actions; Get Record, Update Record, and ...
PowerUp's user avatar
  • 97
1 vote
2 answers
239 views

BIMI logo not showing in any clients

We implemented the VMC/BIMI last week, and all the checks are now passing green on https://bimigroup.org/bimi-generator/ - with the logo visible in BIMI SVG Image in the bottom of the page. However, ...
Lukas Lunow's user avatar
  • 21.8k
3 votes
1 answer
377 views

Private Domain for top level domain

I am attempting to help a customer navigate next steps with Salesforce support for sending from a top level domain but I apparently have some learning gaps. I have researched previously and was at ...
Donna Redmond's user avatar
-1 votes
1 answer
80 views

In Salesforce Marketing Cloud, is it possible to separate BCC/CC Bounces and opens from the intended subscriber?

I have a SFMC journey on which I CC a personalization string (email in DE). I want to see if it's possible to separate the interaction of the 'to' line recipient from the actions of the 'CC' ...
chorlesbarkley7's user avatar
0 votes
1 answer
151 views

How to handle Google and Yahoo one-click unsub law if you don't want a subkey to get unsub from all Subscribers?

As per the MC email standards, we'll see a one-click unsub on the email being rendered by ISPs. And in MC it's the allSubscribers list select. If you click the one-click unsub you'll get unsub from ...
Jimmy Vaswani's user avatar
0 votes
1 answer
125 views

Reverse DNS on Marketing Cloud

I'm checking a list of requirement to see if we are following the best practices while sending emails on Marketing Cloud and one thing that I should check is about the reverse DNS If I didn't ...
Leto's user avatar
  • 566
-1 votes
1 answer
59 views

Possible Sender Reputation Impact in Multiple dedicated IP under One SAP domain. (Marketing Cloud)

Is there anyone who have configured multiple dedicated IPs under one SAP domain? we have 4 dedicated IPs under one SAP domain and I've wondered the possible impact that could occur in multiple IP ...
Sujin Hwang's user avatar
1 vote
0 answers
508 views

One-click unsubscribe is not visible on some emails with Gmail [closed]

Since Gmail will start requiring one-click-unsubscribe in 2024, we want to ensure compliance for our emails. Our emails already have one List-Unsubscribe header field and one List-Unsubscribe-Post ...
Gio's user avatar
  • 21
0 votes
2 answers
3k views

Gmail one click unsubscribe 2024

Saw that gmail will require one click unsubscribe in 2024, starting in February. But to me, it's unclear how this would need to be set up based on how they explain it below. Right now I have a 2 click ...
eddie_sfmc's user avatar
0 votes
1 answer
140 views

Do I need to warm my IP Address again?

We run a journey in late May for IP warming, but we haven't run another journey since then. We are planning to run a journey this month and I'm wondering whether the IP warming we need is still valid ...
olsf's user avatar
  • 9
1 vote
1 answer
805 views

Sending emails using root domain as From email address

One of our customers has asked us to implement sending from their root domain (company.com) rather than the SAP subdomain (send.company.com). I've explained (until I'm blue in the face) that you can't ...
Eliot Harper's user avatar
  • 16.6k
-1 votes
1 answer
53 views

Question about the sending schedule (Warmup)

I am doing the warmup. Can I send two emails in consecutive days or should I give a 1-day spacing?
Daniel Reis's user avatar
0 votes
1 answer
199 views

Marketing Cloud IP Warmup

I am in the process of planning for a IP Warmup and going through SF documentation to get more insight but I have two questions. I think I know the answer but wanted to conform with the community. I ...
sdondeti's user avatar
  • 705
-1 votes
1 answer
255 views

For using a private domain in sender's profile in FROM, is there any need to create a mailbox?

Background: We have recently added a private domain like sub.domain.com to our SFMC account (this private domain is in addition to what we already have in SAP). One of the requirement for Salesforce ...
kl2's user avatar
  • 353
0 votes
1 answer
92 views

Can two SAPs including their Private subdomain, asset branding, and RMM be applied selectively to their child BUs?

My use case and question are as follows: Given the following SFMC Tenant/Enterprise Architecture: Parent BU --> Child BU #1, Child BU #2, Child BU #3... I am aware that one SAP (and its features - ...
Lecher Firehalls's user avatar
0 votes
1 answer
893 views

Mobile Push Opt-out status update per deviceid

Let me quickly describe, what issue we are facing. The push notification messages delivery rate for our clients is currently 67%, which means that 33 % have bounced or are undeliverable due to various ...
Juraj Reško's user avatar
0 votes
1 answer
476 views

Does SFMC automatically unsubscribe complaints?

In SFMC, one of the captured data is complaints (in reporting and data view). my understanding is the complaints in SFMC means subscribers who mark the received email in their inbox as spam, is that ...
kl2's user avatar
  • 353
0 votes
1 answer
108 views

Private Domains without SAP

I have a question regarding Private Domains without SAP. Sending Volume will be around 50K a month (too low for a dedicated IP), will use a shared IP. Ignoring branding for images and links (which I ...
lyslexic's user avatar
1 vote
1 answer
292 views

Use SAP domain from different SFMC instances

I need to know if I can use an existing domain configured as SAP in SFMC Instance 1. Use it in SFMC instance 2 as SAP. My intention is that both SFMC accounts coexists for some time using same SAP ...
Agustin Rodriguez's user avatar
0 votes
1 answer
474 views

Using a private domain or a new SAP for a new BU?

We 're using a domain www.mycompany.com with a business unit on a delegated domain as hub.mycompany.com. As part of the work we have with one of our communities eg "Community" with a domain ...
Lise's user avatar
  • 3
0 votes
1 answer
3k views

DKIM key in Marketing Cloud

How do I generate DKIM key in Marketing Cloud? MC is already being used for sending email, so is there a mechanism to generate DKIM key in MC?
Pinja's user avatar
  • 3
0 votes
1 answer
357 views

Use the same sender profile in different BU

If a I set up a new sender profile for one BU can I use it later for another BU? Would this affect in any way the deliverability, open rates or anything else? Would this require IP warm up?
Duicug's user avatar
  • 469
0 votes
0 answers
258 views

go around with NO_SINGLE_MAIL_PERMISSION in managed package

We have Schedulable Apex class inside Managed Package which sends us emails (using Messaging.SingleEmailMessage) about our package performance. Short code example : global without sharing class ...
Vitalii Dehnerys's user avatar
0 votes
1 answer
513 views

IP for SAP (Sender Authentication Package)

Due to very low volume of emails, we have decided to go with shared IPs for SAP in Salesforce Marketing Cloud. We have dedicated subdomains and dedicated email address just the IPs will be shared. ...
AT_SFMC's user avatar
-1 votes
1 answer
170 views

How to maintain the sender reputation after the IP warm up [closed]

Is there a recommended weekly or monthly number of email send out to maintain the IP after IP warm up?
jjalbert's user avatar
1 vote
2 answers
838 views

How to confirm NS records are correct for delegating subdomain?

I've added the following NS records to my subdomain to delegate it to salesforce: However, when I check the NS records on DNS Checker, it hasn't propagated. Should it be showing propagation (it's ...
Ben's user avatar
  • 902
0 votes
1 answer
1k views

Do we need to change the email deliverablity to 'all emails' if we are using Send Email action in one of the flows?

I have a flow which sends and email to queue members whenever a case is created from the community, however it was not going through until I changed the email deliverability to 'All emails'. Will that ...
Anwar's user avatar
  • 15
0 votes
0 answers
268 views

Email deliverability is off but still receiving Apex Exception emails - is this expected?

The Email Deliverability setting is off. As per the doc, all outbound emails to and from users are stopped. What I'm perplexed about is that I am still receiving some Apex Unhandled Exception emails. ...
Andy Hitchings's user avatar
0 votes
1 answer
1k views

Private vs Registered vs SAP domains in Marketing Cloud

As the title suggests, can you explain the difference in terms of possible sending or deliverability issues? So for me say my company's SAP domain is @mail.companyname.com, but the emails they want to ...
eddie_sfmc's user avatar
0 votes
1 answer
662 views

Delegated domain and RMM

So, the issue is that I have configured the Reply Mail Management (RMM). However, when I tried to send a reply email, it showed this error. Questions: I believe it's the MX records that haven't been ...
Henri F. Thompson's user avatar
-4 votes
1 answer
175 views

Private IP availability

Is the Private IP included in the Corporate edition? Shall I ask for the activation of this IP to the Salesforce Account Representative or to Salesforce Support?
Gio's user avatar
  • 21
0 votes
1 answer
917 views

SFMC SAP, its SPF and DKIM and impact on different verified email addresses

Let’s say I have the following subdomain registered for the SAP: email.domainxyz.com This subdomain will have both SPF and DKIM authentication methods. What happens if I add a new email address in ...
Juraj Reško's user avatar
0 votes
1 answer
103 views

Reduce volumes for specific domain during IP warmup [closed]

I need to do an IP address warm up for gmail domain. I already know that the maximun send for gmail is 5,000 records per day. What I need to know is: how can I segment the DE incrementing the number ...
Irene Marino's user avatar
0 votes
1 answer
493 views

IP warm up and leverage on previous email send system

my new client is sending emails from a specific website and is planning to move to marketing cloud. He might send in future around 1M emails per month. Can we leverage on the previous IP that was ...
eeadev's user avatar
  • 350
0 votes
1 answer
66 views

Email is not Rendering Coupon Code

We have an email in prod that is for some reason not displaying some users their coupon code. In testing, I receive a code across multiple email clients. Email Ampscript is %%[ SET @Salesforce_Id = ...
Tariq McLeod's user avatar
0 votes
1 answer
645 views

DMARC validation with private domains

my understanding is that to get dmarc to authenticate you should have sub domains, and it will fail with private domains on the same SAP. SAP = example.com Brand1 = b1.example.com (DMARC PASS) if we ...
lyslexic's user avatar
0 votes
1 answer
2k views

MultiBrands - Same Business Unit - Multi SAP?

We have multiple brands (10) under a single parent brand, and would like the images and links on those brands to be branded. The total email volume of all brands are enough for SAP, but not for the ...
lyslexic's user avatar
0 votes
1 answer
135 views

Can dedicated IP applies to non-SAP domains in a Salesforce Marketing Cloud Business Unit?

My project is having SFMC Business Unit which has a dedicated IP, but no SAP configured in the BU. I would like know if we can still perform IP warmup process on dedicated IP with non-SAP domain i.e., ...
SFMCUser's user avatar
0 votes
1 answer
97 views

Is it fine to add a sending domain which is already in use by other platform in Pardot?

We want to add a sending domain in Pardot This sending domain is already used by our client in an other platform I don't know if this will create a problem for us ? Or is it going to be completly fine ...
TaouBen's user avatar
  • 154
1 vote
0 answers
36 views

Remove on behalf of [email protected] from emails (send all emails from [email protected]) [duplicate]

I am facing an issue regarding emails from salesforce. Salesforce emails are being sent as: [email protected] on behalf of [email protected] Since the user that receives the emails shares ...
João Pereira's user avatar
1 vote
1 answer
2k views

Email Alert in flow doesn't show bounced errors

I'm developing a flow to send Email Alert, but when I test this flow using an unavailable email like "*@test.com" I don't receive an error message of hard bounced. The only error I can track ...
Ana's user avatar
  • 11
0 votes
1 answer
1k views

Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?

I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
Mike Marks's user avatar
0 votes
1 answer
70 views

Is there an authoritative source of all email domains and where they fit into the IP warming "domain" buckets?

Is there a list somewhere that lists out the IP warming buckets (say, Yahoo/AOL, Gmail, Comcast, AT&T, etc.) and all possible email domains and which bucket they fit into? For example: the ...
Mike Marks's user avatar
0 votes
2 answers
985 views

Email Domain Segments Data Extension for IP Warm UP

We are starting our IP warm up process and have never done this before. Since we are transitioning from Pardot to Marketing Cloud, we are building lists of our most engaged subscribers in Pardot, ...
Paul's user avatar
  • 237
2 votes
0 answers
288 views

Implementing DKIM on a domain with multiple Salesforce orgs [closed]

A client of ours has 2 separate Salesforce orgs. Their organization uses one email domain for sending out emails (e.g staff**@company.com**). Their users send out emails from Salesforce using this ...
Riswan's user avatar
  • 21