Questions tagged [deliverability]
The deliverability tag has no usage guidance.
106
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Gmail one click unsubscribe 2024
Saw that gmail will require one click unsubscribe in 2024, starting in February. But to me, it's unclear how this would need to be set up based on how they explain it below. Right now I have a 2 click ...
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81
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Do I need to warm my IP Address again?
We run a journey in late May for IP warming, but we haven't run another journey since then. We are planning to run a journey this month and I'm wondering whether the IP warming we need is still valid ...
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146
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Sending emails using root domain as From email address
One of our customers has asked us to implement sending from their root domain (company.com) rather than the SAP subdomain (send.company.com). I've explained (until I'm blue in the face) that you can't ...
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33
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Question about the sending schedule (Warmup)
I am doing the warmup. Can I send two emails in consecutive days or should I give a 1-day spacing?
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62
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Marketing Cloud IP Warmup
I am in the process of planning for a IP Warmup and going through SF documentation to get more insight but I have two questions. I think I know the answer but wanted to conform with the community.
I ...
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For using a private domain in sender's profile in FROM, is there any need to create a mailbox?
Background: We have recently added a private domain like sub.domain.com to our SFMC account (this private domain is in addition to what we already have in SAP). One of the requirement for Salesforce ...
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55
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Can two SAPs including their Private subdomain, asset branding, and RMM be applied selectively to their child BUs?
My use case and question are as follows:
Given the following SFMC Tenant/Enterprise Architecture: Parent BU --> Child BU #1, Child BU #2, Child BU #3...
I am aware that one SAP (and its features - ...
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178
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Mobile Push Opt-out status update per deviceid
Let me quickly describe, what issue we are facing.
The push notification messages delivery rate for our clients is currently 67%, which means that 33 % have bounced or are undeliverable due to various ...
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121
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Does SFMC automatically unsubscribe complaints?
In SFMC, one of the captured data is complaints (in reporting and data view).
my understanding is the complaints in SFMC means subscribers who mark the received email in their inbox as spam, is that ...
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59
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Private Domains without SAP
I have a question regarding Private Domains without SAP.
Sending Volume will be around 50K a month (too low for a dedicated IP), will use a shared IP.
Ignoring branding for images and links (which I ...
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134
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Use SAP domain from different SFMC instances
I need to know if I can use an existing domain configured as SAP in SFMC Instance 1. Use it in SFMC instance 2 as SAP.
My intention is that both SFMC accounts coexists for some time using same SAP ...
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284
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Using a private domain or a new SAP for a new BU?
We 're using a domain www.mycompany.com with a business unit on a delegated domain as hub.mycompany.com.
As part of the work we have with one of our communities eg "Community" with a domain ...
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776
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DKIM key in Marketing Cloud
How do I generate DKIM key in Marketing Cloud? MC is already being used for sending email, so is there a mechanism to generate DKIM key in MC?
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199
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Use the same sender profile in different BU
If a I set up a new sender profile for one BU can I use it later for another BU? Would this affect in any way the deliverability, open rates or anything else? Would this require IP warm up?
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go around with NO_SINGLE_MAIL_PERMISSION in managed package
We have Schedulable Apex class inside Managed Package which sends us emails (using Messaging.SingleEmailMessage) about our package performance.
Short code example :
global without sharing class ...
- 1,503
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347
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IP for SAP (Sender Authentication Package)
Due to very low volume of emails, we have decided to go with shared IPs for SAP in Salesforce Marketing Cloud. We have dedicated subdomains and dedicated email address just the IPs will be shared. ...
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Keeping same dedicated IP, but changing email domain. Is another domain warmup period needed? [duplicate]
Background
The company I work for recently switched over to SFMC. With this we went through IP warming as we got a new dedicated IP and a new domain. We have been on this new IP for roughly 3 months ...
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133
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How to maintain the sender reputation after the IP warm up [closed]
Is there a recommended weekly or monthly number of email send out to maintain the IP after IP warm up?
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500
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How to confirm NS records are correct for delegating subdomain?
I've added the following NS records to my subdomain to delegate it to salesforce:
However, when I check the NS records on DNS Checker, it hasn't propagated. Should it be showing propagation (it's ...
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699
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Do we need to change the email deliverablity to 'all emails' if we are using Send Email action in one of the flows?
I have a flow which sends and email to queue members whenever a case is created from the community, however it was not going through until I changed the email deliverability to 'All emails'. Will that ...
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162
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Email deliverability is off but still receiving Apex Exception emails - is this expected?
The Email Deliverability setting is off. As per the doc, all outbound emails to and from users are stopped.
What I'm perplexed about is that I am still receiving some Apex Unhandled Exception emails.
...
- 3,632
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973
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Private vs Registered vs SAP domains in Marketing Cloud
As the title suggests, can you explain the difference in terms of possible sending or deliverability issues?
So for me say my company's SAP domain is @mail.companyname.com, but the emails they want to ...
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497
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Delegated domain and RMM
So, the issue is that I have configured the Reply Mail Management (RMM). However, when I tried to send a reply email, it showed this error.
Questions:
I believe it's the MX records that haven't been ...
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142
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Private IP availability
Is the Private IP included in the Corporate edition?
Shall I ask for the activation of this IP to the Salesforce Account Representative or to Salesforce Support?
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715
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SFMC SAP, its SPF and DKIM and impact on different verified email addresses
Let’s say I have the following subdomain registered for the SAP:
email.domainxyz.com
This subdomain will have both SPF and DKIM authentication methods.
What happens if I add a new email address in ...
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92
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Reduce volumes for specific domain during IP warmup [closed]
I need to do an IP address warm up for gmail domain. I already know that the maximun send for gmail is 5,000 records per day. What I need to know is: how can I segment the DE incrementing the number ...
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367
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IP warm up and leverage on previous email send system
my new client is sending emails from a specific website and is planning to move to marketing cloud.
He might send in future around 1M emails per month.
Can we leverage on the previous IP that was ...
- 303
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65
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Email is not Rendering Coupon Code
We have an email in prod that is for some reason not displaying some users their coupon code. In testing, I receive a code across multiple email clients. Email Ampscript is
%%[
SET @Salesforce_Id = ...
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405
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DMARC validation with private domains
my understanding is that to get dmarc to authenticate you should have sub domains, and it will fail with private domains on the same SAP.
SAP = example.com
Brand1 = b1.example.com (DMARC PASS)
if we ...
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1k
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MultiBrands - Same Business Unit - Multi SAP?
We have multiple brands (10) under a single parent brand, and would like the images and links on those brands to be branded.
The total email volume of all brands are enough for SAP, but not for the ...
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105
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Can dedicated IP applies to non-SAP domains in a Salesforce Marketing Cloud Business Unit?
My project is having SFMC Business Unit which has a dedicated IP, but no SAP configured in the BU. I would like know if we can still perform IP warmup process on dedicated IP with non-SAP domain
i.e., ...
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Is it fine to add a sending domain which is already in use by other platform in Pardot?
We want to add a sending domain in Pardot
This sending domain is already used by our client in an other platform
I don't know if this will create a problem for us ? Or is it going to be completly fine ...
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Remove on behalf of [email protected] from emails (send all emails from [email protected]) [duplicate]
I am facing an issue regarding emails from salesforce.
Salesforce emails are being sent as:
[email protected] on behalf of [email protected]
Since the user that receives the emails shares ...
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1k
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Email Alert in flow doesn't show bounced errors
I'm developing a flow to send Email Alert, but when I test this flow using an unavailable email like "*@test.com" I don't receive an error message of hard bounced. The only error I can track ...
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1k
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Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?
I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
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Is there an authoritative source of all email domains and where they fit into the IP warming "domain" buckets?
Is there a list somewhere that lists out the IP warming buckets (say, Yahoo/AOL, Gmail, Comcast, AT&T, etc.) and all possible email domains and which bucket they fit into? For example: the ...
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2
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753
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Email Domain Segments Data Extension for IP Warm UP
We are starting our IP warm up process and have never done this before. Since we are transitioning from Pardot to Marketing Cloud, we are building lists of our most engaged subscribers in Pardot, ...
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246
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Implementing DKIM on a domain with multiple Salesforce orgs [closed]
A client of ours has 2 separate Salesforce orgs. Their organization uses one email domain for sending out emails (e.g staff**@company.com**). Their users send out emails from Salesforce using this ...
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981
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Test Email Deliverability not working
I am working in Apex email services. I encountered that the email is not delivering. Therefore I checked the Test email deliverability which was also not working.
Checked the deliverability in our ...
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145
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Will email spikes hurt my deliverability after IP Warming?
Our regular sending will include 100,000 emails/week split between 2 days. For IP warm-up I'm ramping up our sending daily from 5,000/day to 15,000/day over 30 days sending every day and spreading out ...
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76
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Does manually unsubscribing via All Subscribers import hurt deliverability?
I’m going through IP warming of our dedicated SAP. We have bounces around 15% from house lists. I want to manually unsubscribe these bounces, but will those hurt my deliverability and sender ...
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676
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How to prevent emails to 'Aditional Email' on email alerts
I have a similar question to this question: Preventing sandbox from sending Workflow emails to "Additional Emails"
But the solution provided there is not the solution.
In my org, I want to ...
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106
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IP warming without an existing contact database
I'm looking for some best practises / experiences for creating an IP warming strategy for an account which is starting with a contact base of 0. Leads will come in through Sales Cloud, but all the ...
- 145
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208
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Email Deliverability settings getting set to 'System Email Only'
So as my title says I am changing my Email deliverability settings to 'All Email' and testing my applications, but after few days this setting is automatically getting changed to 'System Email Only'. ...
- 524
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423
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Share current SAP with new SFMC instance which is on different stack
We are in the process of moving our brand to a new SFMC instance. Our old instance which is running as of now is on stack 10 while the new one that we got is on s11. Does this mean SAP cannot be ...
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312
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Private Domain with SAP Shared IP Configuration
I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example.
The client wants to send ...
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723
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Multiple Sender Profiles with Same From Address but different Reply Addresses?
Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects.
Info@BestCompany <-From Address - Same from Address for ...
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4k
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SSL Setup in Marketing Cloud for Emails Mandatory?
The unsubscribe and profile center links (standard marketing cloud ones, no customization) at the bottom of my emails are currently showing up as unsecured when clicked. Setting up SSL with marketing ...
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277
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New subdomain sending issues through Marketing Cloud Shared IP
Provisioned a new Subdomain for email sending in Marketing Cloud using the Shared IP option. Having issues with emails being flagged as an external sender for the client's outlook with the links not ...
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2k
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Marketing Cloud Interactive Email Form Doesn't Render in Outlook, Shows up Fine in Gmail
The interactive email form block I have in an email is not showing up at all in Outlook (email is tagged with the external source, please use caution.) Even once added to safe sender list. The ...
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