Questions tagged [deliverability]

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28 views

DMARC validation with private domains

my understanding is that to get dmarc to authenticate you should have sub domains, and it will fail with private domains on the same SAP. SAP = example.com Brand1 = b1.example.com (DMARC PASS) if we ...
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1answer
27 views

Can dedicated IP applies to non-SAP domains in a Salesforce Marketing Cloud Business Unit?

My project is having SFMC Business Unit which has a dedicated IP, but no SAP configured in the BU. I would like know if we can still perform IP warmup process on dedicated IP with non-SAP domain i.e., ...
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1answer
23 views

Is it fine to add a sending domain which is already in use by other platform in Pardot?

We want to add a sending domain in Pardot This sending domain is already used by our client in an other platform I don't know if this will create a problem for us ? Or is it going to be completly fine ...
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29 views

Remove on behalf of user@companydomain.com from emails (send all emails from noreply@salesforce.com) [duplicate]

I am facing an issue regarding emails from salesforce. Salesforce emails are being sent as: noreply@salesforce.com on behalf of user1@companydomain.com Since the user that receives the emails shares ...
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14 views

Email Alert in flow doesn't show bounced errors

I'm developing a flow to send Email Alert, but when I test this flow using an unavailable email like "*@test.com" I don't receive an error message of hard bounced. The only error I can track ...
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1answer
273 views

Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?

I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
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1answer
31 views

Is there an authoritative source of all email domains and where they fit into the IP warming "domain" buckets?

Is there a list somewhere that lists out the IP warming buckets (say, Yahoo/AOL, Gmail, Comcast, AT&T, etc.) and all possible email domains and which bucket they fit into? For example: the ...
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0answers
39 views

Implementing DKIM on a domain with multiple Salesforce orgs [closed]

A client of ours has 2 separate Salesforce orgs. Their organization uses one email domain for sending out emails (e.g staff**@company.com**). Their users send out emails from Salesforce using this ...
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44 views

Test Email Deliverability not working

I am working in Apex email services. I encountered that the email is not delivering. Therefore I checked the Test email deliverability which was also not working. Checked the deliverability in our ...
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1answer
28 views

Will email spikes hurt my deliverability after IP Warming?

Our regular sending will include 100,000 emails/week split between 2 days. For IP warm-up I'm ramping up our sending daily from 5,000/day to 15,000/day over 30 days sending every day and spreading out ...
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2answers
37 views

Does manually unsubscribing via All Subscribers import hurt deliverability?

I’m going through IP warming of our dedicated SAP. We have bounces around 15% from house lists. I want to manually unsubscribe these bounces, but will those hurt my deliverability and sender ...
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1answer
141 views

How to prevent emails to 'Aditional Email' on email alerts

I have a similar question to this question: Preventing sandbox from sending Workflow emails to "Additional Emails" But the solution provided there is not the solution. In my org, I want to ...
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49 views

Disabling Sender ID compliance. What are the Impact?

I would like to know what are the impact if I'm going to disable the Sender ID Compliance? Wanted to make sure if disabling it won't impact outgoing emails in Salesforce.
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1answer
50 views

IP warming without an existing contact database

I'm looking for some best practises / experiences for creating an IP warming strategy for an account which is starting with a contact base of 0. Leads will come in through Sales Cloud, but all the ...
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0answers
92 views

Email Deliverability settings getting set to 'System Email Only'

So as my title says I am changing my Email deliverability settings to 'All Email' and testing my applications, but after few days this setting is automatically getting changed to 'System Email Only'. ...
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1answer
103 views

Share current SAP with new SFMC instance which is on different stack

We are in the process of moving our brand to a new SFMC instance. Our old instance which is running as of now is on stack 10 while the new one that we got is on s11. Does this mean SAP cannot be ...
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1answer
94 views

Private Domain with SAP Shared IP Configuration

I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example. The client wants to send ...
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1answer
160 views

Multiple Sender Profiles with Same From Address but different Reply Addresses?

Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects. Info@BestCompany <-From Address - Same from Address for ...
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1answer
2k views

SSL Setup in Marketing Cloud for Emails Mandatory?

The unsubscribe and profile center links (standard marketing cloud ones, no customization) at the bottom of my emails are currently showing up as unsecured when clicked. Setting up SSL with marketing ...
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1answer
84 views

New subdomain sending issues through Marketing Cloud Shared IP

Provisioned a new Subdomain for email sending in Marketing Cloud using the Shared IP option. Having issues with emails being flagged as an external sender for the client's outlook with the links not ...
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1answer
842 views

Marketing Cloud Interactive Email Form Doesn't Render in Outlook, Shows up Fine in Gmail

The interactive email form block I have in an email is not showing up at all in Outlook (email is tagged with the external source, please use caution.) Even once added to safe sender list. The ...
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1answer
413 views

Marketing Cloud Emails from New SAP going straight to Outlook Junk Folder

Marketing Cloud emails are going straight to Junk folder in outlook (non enterprise) and blocked by client enterprise outlook which needs to whitelist the IPs from MC. Email goes through fine on Gmail....
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1answer
32 views

Keep previous SAP and private domains

I have one use case where is necessary to migrate one client from stack S7 to stack S50. I know that is not possible to copy SAPs and private domains between accounts of different stacks but is it ...
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0answers
25 views

email deliverability [duplicate]

How can I enable permissions to edit Email Deliverability access level? Currently it is not editable and in system mode. I need to edit it and set it to "All Email so I can test Approval and ...
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1answer
183 views

Adding private domains for sending without additional dedicated IP

Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
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115 views

When will sending email through Apex automatically cause the test to fail, or when will it pass?

Normally, I expect tests to fail if the org does not allow email deliverability. In my current sandbox, I have several tests that fail because email is not deliverable. I think most of them fail at ...
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1answer
168 views

Do we really need to wait up to 24 hours for Apex Exception Emails?

For a feature I am working on, I've been instructed to handle errors by sending emails using the Apex Exception Emails, so when an error occurs, I'm "handling" it by throwing a custom ...
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1answer
1k views

Marketing Cloud register domain or private domains for Senders

I need to verify a domain to use different senders in Marketing Cloud (companydomain.com). We already have a Sender Authentication Package that is a subdomain of our domain (sap.companydomain.com), ...
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2answers
172 views

How to find if email has spammed

We are sending out emails from SFMC with delivery rate ~100%. Does it mean that all emails are being delivered to customer's inbox. Is there a way to find if some of those emails may have spammed. ...
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1answer
44 views

Is there a way not to re-send an email to soft bounces?

Is there a way to not re-send an email if it soft bounces during a deployment? OR even if it bounces once to not to retry them? I'm not too sure if this is even possible. I know the SFMC ...
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1answer
99 views

IP warmup question

I've created the following table of the most common email domains in my country. I am wondering if this approach would be a good one? Especially for Gmail and Microsoft. Previous warmups have been ...
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1answer
38 views

Use of the word "test" in email subject >>> any impact on deliverability?

we often send internal TEST emails in Content builder > Preview and Test, by manually entering emails addresses of the recipients of the test emails. In the subject of the emails, we use most the ...
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1answer
191 views

IP Address for SAP set up

I'm trying to get IT to configure the subdomain we've chosen in the DNS settings for a Sender Authentication Package. They've come back to me and said they need to know the IP address for the ...
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0answers
558 views

SandboxRefresh Class will not run on refresh but will run in Anonymous Context

Here is my code for the SandboxRefresh class that I'm trying to run. The batch classes have a finish method that does attempt to send emails, and I'm wondering if the default Deliverability settings ...
2
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1answer
112 views

Email reputation, same domain but different IP's per Business Unis

I have three BU all using the same domain to send mails from. - news@mail.example.com But each BU has its own dedicated IP address. For example: BU1 - 10.0.0.1 BU2 - 10.0.0.2 BU3 - 10.0.0.3 Will ...
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1answer
166 views

Tracking Dynamic Sender Profile

I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%. Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
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1answer
49 views

Ampscript and deliverability

Can AMPSCRIPT degrade email deliverability or send emails more easily into Spams ? Thank you. Ludivine
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1answer
231 views

Getting an error when attempting to create an Email Quick Action in Sandbox

Why am I getting this error when attempting to create an Email Quick Action in a sandbox? Error: Invalid Data. Review all error messages below to correct your data.
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1answer
3k views

How to identify the default sender IP address?

In context of IP warming, I wonder how (within Marketing Cloud interface) to identify which IP address emails are being sent from.
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1answer
62 views

Is there a way I can have internal emails from Salesforce sent via a different domain name?

I am having quite a major issue in convincing the IT dept to accept that emails from Salesforce, sent from users of Salesforce with their email addresses, are not phishing attempts. I have sent them ...
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1answer
325 views

Dedicated IP vs Default IP

We're in the process of moving over our Marketing Cloud account to 2.0 and through this process I've figured out that all our child accounts use the Account Default IP Address even though there are ...
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1answer
94 views

IP Warming small email domains

What is the best way to warm-up the email domains that only have a couple of email addresses in the database? I already did an IP Warming and the deliverability decreased a lot in the last sends that ...
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1answer
155 views

Advantage of incremental delivery

We are using a full strategy to deliver our package in production (we make a package with all metadata) and we hesitate to switch to an incremental strategy (send package only with metadata we create/ ...
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2answers
488 views

Managing Unsubscribes,hard bounces

I have access only to email studio and i want to suppress hard bounces and unsubscribes. So is there any automated way to do it or do I have to export them manually and then import them into ...
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1answer
1k views

Private Domain and SAP

When we have in the same BU one SAP and several additional private domains registered, the emails that are sent from the private domains (different from the SAP domain) will be branded by the SAP or ...
0
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1answer
138 views

IP warming for low send volume and inconsistent cadence

We've just migrated over to SFMC, and I'm planning for a campaign that targets around 25k of my customers for this year. However, it's a one-off campaign and I'm not planning to send anything out ...
2
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0answers
228 views

Emails showing as Block/Hard Bounce but still being opened and clicked on

In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
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1answer
2k views

How to know if an email is delivered or not in marketing cloud?

I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks). Is there any data extension or ...
2
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1answer
653 views

New domain marketing cloud

Hello everyone we just purchased marketing cloud , we were asked to buy a new domain for it so that our current one does get blacklisted ( ps: we couldn"t get a sub-domain of our current domain), ...
2
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1answer
896 views

Sending email in sandbox post copy

When I refresh a sandbox I have a class that runs to fix some things like email addresses and custom settings. I've also been asked to email the developer the new org ID so that their testing ...