Questions tagged [deliverability]
The deliverability tag has no usage guidance.
73
questions
0
votes
1answer
109 views
Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?
I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
0
votes
1answer
28 views
Is there an authoritative source of all email domains and where they fit into the IP warming “domain” buckets?
Is there a list somewhere that lists out the IP warming buckets (say, Yahoo/AOL, Gmail, Comcast, AT&T, etc.) and all possible email domains and which bucket they fit into? For example: the ...
1
vote
0answers
26 views
Implementing DKIM on a domain with multiple Salesforce orgs [closed]
A client of ours has 2 separate Salesforce orgs. Their organization uses one email domain for sending out emails (e.g staff**@company.com**). Their users send out emails from Salesforce using this ...
0
votes
0answers
34 views
Test Email Deliverability not working
I am working in Apex email services. I encountered that the email is not delivering. Therefore I checked the Test email deliverability which was also not working.
Checked the deliverability in our ...
0
votes
1answer
23 views
Will email spikes hurt my deliverability after IP Warming?
Our regular sending will include 100,000 emails/week split between 2 days. For IP warm-up I'm ramping up our sending daily from 5,000/day to 15,000/day over 30 days sending every day and spreading out ...
0
votes
2answers
36 views
Does manually unsubscribing via All Subscribers import hurt deliverability?
I’m going through IP warming of our dedicated SAP. We have bounces around 15% from house lists. I want to manually unsubscribe these bounces, but will those hurt my deliverability and sender ...
0
votes
1answer
72 views
How to prevent emails to 'Aditional Email' on email alerts
I have a similar question to this question: Preventing sandbox from sending Workflow emails to "Additional Emails"
But the solution provided there is not the solution.
In my org, I want to ...
0
votes
0answers
36 views
Disabling Sender ID compliance. What are the Impact?
I would like to know what are the impact if I'm going to disable the Sender ID Compliance? Wanted to make sure if disabling it won't impact outgoing emails in Salesforce.
0
votes
1answer
46 views
IP warming without an existing contact database
I'm looking for some best practises / experiences for creating an IP warming strategy for an account which is starting with a contact base of 0. Leads will come in through Sales Cloud, but all the ...
0
votes
0answers
75 views
Email Deliverability settings getting set to 'System Email Only'
So as my title says I am changing my Email deliverability settings to 'All Email' and testing my applications, but after few days this setting is automatically getting changed to 'System Email Only'. ...
0
votes
1answer
64 views
Share current SAP with new SFMC instance which is on different stack
We are in the process of moving our brand to a new SFMC instance. Our old instance which is running as of now is on stack 10 while the new one that we got is on s11. Does this mean SAP cannot be ...
1
vote
1answer
74 views
Private Domain with SAP Shared IP Configuration
I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example.
The client wants to send ...
0
votes
0answers
37 views
Test Deliverability is sending only 2 emails
When I am testing deliverability after enabling email relay, it sending only 2 emails and if I deactivate the email relay and again try to test deliverability then it is sending 16 emails.
Can someone ...
1
vote
1answer
101 views
Multiple Sender Profiles with Same From Address but different Reply Addresses?
Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects.
Info@BestCompany <-From Address - Same from Address for ...
1
vote
1answer
1k views
SSL Setup in Marketing Cloud for Emails Mandatory?
The unsubscribe and profile center links (standard marketing cloud ones, no customization) at the bottom of my emails are currently showing up as unsecured when clicked. Setting up SSL with marketing ...
0
votes
1answer
54 views
New subdomain sending issues through Marketing Cloud Shared IP
Provisioned a new Subdomain for email sending in Marketing Cloud using the Shared IP option. Having issues with emails being flagged as an external sender for the client's outlook with the links not ...
0
votes
1answer
521 views
Marketing Cloud Interactive Email Form Doesn't Render in Outlook, Shows up Fine in Gmail
The interactive email form block I have in an email is not showing up at all in Outlook (email is tagged with the external source, please use caution.) Even once added to safe sender list. The ...
0
votes
1answer
229 views
Marketing Cloud Emails from New SAP going straight to Outlook Junk Folder
Marketing Cloud emails are going straight to Junk folder in outlook (non enterprise) and blocked by client enterprise outlook which needs to whitelist the IPs from MC. Email goes through fine on Gmail....
0
votes
1answer
26 views
Keep previous SAP and private domains
I have one use case where is necessary to migrate one client from stack S7 to stack S50. I know that is not possible to copy SAPs and private domains between accounts of different stacks but is it ...
0
votes
0answers
24 views
email deliverability [duplicate]
How can I enable permissions to edit Email Deliverability access level? Currently it is not editable and in system mode. I need to edit it and set it to "All Email so I can test Approval and ...
1
vote
1answer
118 views
Adding private domains for sending without additional dedicated IP
Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
0
votes
0answers
90 views
When will sending email through Apex automatically cause the test to fail, or when will it pass?
Normally, I expect tests to fail if the org does not allow email deliverability.
In my current sandbox, I have several tests that fail because email is not deliverable.
I think most of them fail at ...
4
votes
1answer
150 views
Do we really need to wait up to 24 hours for Apex Exception Emails?
For a feature I am working on, I've been instructed to handle errors by sending emails using the Apex Exception Emails, so when an error occurs, I'm "handling" it by throwing a custom ...
0
votes
1answer
802 views
Marketing Cloud register domain or private domains for Senders
I need to verify a domain to use different senders in Marketing Cloud (companydomain.com). We already have a Sender Authentication Package that is a subdomain of our domain (sap.companydomain.com), ...
0
votes
2answers
95 views
How to find if email has spammed
We are sending out emails from SFMC with delivery rate ~100%. Does it mean that all emails are being delivered to customer's inbox. Is there a way to find if some of those emails may have spammed.
...
0
votes
1answer
40 views
Is there a way not to re-send an email to soft bounces?
Is there a way to not re-send an email if it soft bounces during a deployment?
OR even if it bounces once to not to retry them?
I'm not too sure if this is even possible. I know the SFMC ...
0
votes
1answer
81 views
IP warmup question
I've created the following table of the most common email domains in my country.
I am wondering if this approach would be a good one? Especially for Gmail and Microsoft.
Previous warmups have been ...
1
vote
1answer
33 views
Use of the word “test” in email subject >>> any impact on deliverability?
we often send internal TEST emails in Content builder > Preview and Test, by manually entering emails addresses of the recipients of the test emails.
In the subject of the emails, we use most the ...
0
votes
1answer
149 views
IP Address for SAP set up
I'm trying to get IT to configure the subdomain we've chosen in the DNS settings for a Sender Authentication Package. They've come back to me and said they need to know the IP address for the ...
1
vote
0answers
382 views
SandboxRefresh Class will not run on refresh but will run in Anonymous Context
Here is my code for the SandboxRefresh class that I'm trying to run.
The batch classes have a finish method that does attempt to send emails, and I'm wondering if the default Deliverability settings ...
2
votes
1answer
103 views
Email reputation, same domain but different IP's per Business Unis
I have three BU all using the same domain to send mails from.
- news@mail.example.com
But each BU has its own dedicated IP address.
For example:
BU1 - 10.0.0.1
BU2 - 10.0.0.2
BU3 - 10.0.0.3
Will ...
0
votes
1answer
131 views
Tracking Dynamic Sender Profile
I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%.
Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
0
votes
1answer
46 views
Ampscript and deliverability
Can AMPSCRIPT degrade email deliverability or send emails more easily into Spams ?
Thank you.
Ludivine
1
vote
1answer
121 views
Getting an error when attempting to create an Email Quick Action in Sandbox
Why am I getting this error when attempting to create an Email Quick Action in a sandbox?
Error: Invalid Data. Review all error messages below to correct your data.
6
votes
1answer
2k views
How to identify the default sender IP address?
In context of IP warming, I wonder how (within Marketing Cloud interface) to identify which IP address emails are being sent from.
1
vote
1answer
45 views
Is there a way I can have internal emails from Salesforce sent via a different domain name?
I am having quite a major issue in convincing the IT dept to accept that emails from Salesforce, sent from users of Salesforce with their email addresses, are not phishing attempts.
I have sent them ...
1
vote
1answer
256 views
Dedicated IP vs Default IP
We're in the process of moving over our Marketing Cloud account to 2.0 and through this process I've figured out that all our child accounts use the Account Default IP Address even though there are ...
1
vote
1answer
83 views
IP Warming small email domains
What is the best way to warm-up the email domains that only have a couple of email addresses in the database? I already did an IP Warming and the deliverability decreased a lot in the last sends that ...
0
votes
1answer
152 views
Advantage of incremental delivery
We are using a full strategy to deliver our package in production (we make a package with all metadata) and we hesitate to switch to an incremental strategy (send package only with metadata we create/ ...
0
votes
2answers
347 views
Managing Unsubscribes,hard bounces
I have access only to email studio and i want to suppress hard bounces and unsubscribes. So is there any automated way to do it or do I have to export them manually and then import them into ...
1
vote
1answer
859 views
Private Domain and SAP
When we have in the same BU one SAP and several additional private domains registered, the emails that are sent from the private domains (different from the SAP domain) will be branded by the SAP or ...
0
votes
1answer
124 views
IP warming for low send volume and inconsistent cadence
We've just migrated over to SFMC, and I'm planning for a campaign that targets around 25k of my customers for this year. However, it's a one-off campaign and I'm not planning to send anything out ...
2
votes
0answers
186 views
Emails showing as Block/Hard Bounce but still being opened and clicked on
In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
1
vote
1answer
1k views
How to know if an email is delivered or not in marketing cloud?
I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks).
Is there any data extension or ...
2
votes
1answer
570 views
New domain marketing cloud
Hello everyone we just purchased marketing cloud , we were asked to buy a new domain for it so that our current one does get blacklisted ( ps: we couldn"t get a sub-domain of our current domain), ...
2
votes
1answer
772 views
Sending email in sandbox post copy
When I refresh a sandbox I have a class that runs to fix some things like email addresses and custom settings. I've also been asked to email the developer the new org ID so that their testing ...
2
votes
1answer
1k views
SFMC Sender Authentication Package - subdomains
a business unit within our corporate group would like to use their existing global domain for sending out emails and, additionally, have a bunch of different sub-domains to be used by different ...
5
votes
0answers
835 views
Error handling when publishing platform events
We are in the process of redesigning our system to use platform events as a replacement of traditional trigger-based approach when all processing happen synchronously sharing single transactional ...
2
votes
1answer
3k views
IP warm-up strategy
I am preparing an IP warm-up strategy and I am not sure about some points in the documentation.
Our target will probably be to reach 500,000 recipients per week, therefore I assume the following IP ...
1
vote
1answer
537 views
Configuring SAP
I have some question on setting up SAP.
My IT Team says they have created a 'CNAME' and delegated a sub-domain 'survey.abc.com' to exact target name servers.
But, while am configuring SAP it gives ...
