Questions tagged [deliverability]

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25 views

Marketing Cloud register domain or private domains for Senders

I need to verify a domain to use different senders in Marketing Cloud (companydomain.com). We already have a Sender Authentication Package that is a subdomain of our domain (sap.companydomain.com), ...
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2answers
19 views

How to find if email has spammed

We are sending out emails from SFMC with delivery rate ~100%. Does it mean that all emails are being delivered to customer's inbox. Is there a way to find if some of those emails may have spammed. ...
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1answer
24 views

Is there a way not to re-send an email to soft bounces?

Is there a way to not re-send an email if it soft bounces during a deployment? OR even if it bounces once to not to retry them? I'm not too sure if this is even possible. I know the SFMC ...
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0answers
35 views

Is there a way to import data to analytics from third party sources?

I have created a journey with custom activity which sends SMS via third party provider, who provides delivery reports. I can view the delivery reports on providers portal. They also provide an API for ...
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1answer
43 views

IP warmup question

I've created the following table of the most common email domains in my country. I am wondering if this approach would be a good one? Especially for Gmail and Microsoft. Previous warmups have been ...
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0answers
22 views

Use of the word “test” in email subject >>> any impact on deliverability?

we often send internal TEST emails in Content builder > Preview and Test, by manually entering emails addresses of the recipients of the test emails. In the subject of the emails, we use most the ...
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0answers
81 views

SandboxRefresh Class will not run on refresh but will run in Anonymous Context

Here is my code for the SandboxRefresh class that I'm trying to run. The batch classes have a finish method that does attempt to send emails, and I'm wondering if the default Deliverability settings ...
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1answer
43 views

Tracking Dynamic Sender Profile

I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%. Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
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1answer
39 views

Ampscript and deliverability

Can AMPSCRIPT degrade email deliverability or send emails more easily into Spams ? Thank you. Ludivine
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1answer
22 views

Getting an error when attempting to create an Email Quick Action in Sandbox

Why am I getting this error when attempting to create an Email Quick Action in a sandbox? Error: Invalid Data. Review all error messages below to correct your data.
5
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1answer
656 views

How to identify the default sender IP address?

In context of IP warming, I wonder how (within Marketing Cloud interface) to identify which IP address emails are being sent from.
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1answer
28 views

Is there a way I can have internal emails from Salesforce sent via a different domain name?

I am having quite a major issue in convincing the IT dept to accept that emails from Salesforce, sent from users of Salesforce with their email addresses, are not phishing attempts. I have sent them ...
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1answer
116 views

Dedicated IP vs Default IP

We're in the process of moving over our Marketing Cloud account to 2.0 and through this process I've figured out that all our child accounts use the Account Default IP Address even though there are ...
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1answer
53 views

IP Warming small email domains

What is the best way to warm-up the email domains that only have a couple of email addresses in the database? I already did an IP Warming and the deliverability decreased a lot in the last sends that ...
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1answer
125 views

Advantage of incremental delivery

We are using a full strategy to deliver our package in production (we make a package with all metadata) and we hesitate to switch to an incremental strategy (send package only with metadata we create/ ...
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2answers
135 views

Managing Unsubscribes,hard bounces

I have access only to email studio and i want to suppress hard bounces and unsubscribes. So is there any automated way to do it or do I have to export them manually and then import them into ...
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0answers
33 views

Can I access the Message IDs inserted by Marketing Cloud's MTA to resolve SORBS blacklisting?

Our dedicated IP address has been blacklisted by SORBS twice now, and I'm looking to avoid repeat offenses. However, it's difficult to say what kind of behavior landed us on that blacklist. We don't ...
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1answer
71 views

IP warming for low send volume and inconsistent cadence

We've just migrated over to SFMC, and I'm planning for a campaign that targets around 25k of my customers for this year. However, it's a one-off campaign and I'm not planning to send anything out ...
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0answers
74 views

Emails showing as Block/Hard Bounce but still being opened and clicked on

In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
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1answer
485 views

How to know if an email is delivered or not in marketing cloud?

I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks). Is there any data extension or ...
2
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1answer
418 views

Sending email in sandbox post copy

When I refresh a sandbox I have a class that runs to fix some things like email addresses and custom settings. I've also been asked to email the developer the new org ID so that their testing ...
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0answers
520 views

Error handling when publishing platform events

We are in the process of redesigning our system to use platform events as a replacement of traditional trigger-based approach when all processing happen synchronously sharing single transactional ...
2
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1answer
2k views

IP warm-up strategy

I am preparing an IP warm-up strategy and I am not sure about some points in the documentation. Our target will probably be to reach 500,000 recipients per week, therefore I assume the following IP ...
5
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1answer
303 views

Delete email template folder with a destructive package

I want to delete a email folder (empty) with a destructive package but I can't make this work. I made a .zip with my 2 files : package.xml <?xml version="1.0" encoding="UTF-8"?> <...
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2answers
118 views

Prevent users from logging in during production delivery

We will delivery in our production org and we want to avoid users to log while the time of reconfiguration and delivery. It is recommended to modify Login Hours but we have a lot of profile to ...
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1answer
519 views

Deliverability, sending from a domain that's not authenticated (in the case of a dynamic sender profile)

I have a domain such as "mktg.companyname.com" which is the authenticated domain submitted as part of SAP. The from name would be something like "Company Name". This is the domain that emails send ...
2
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1answer
57 views

User requesting send classification for one-off send - alternative?

One of our Marketing Cloud users is requesting I set up a new send classification for a one-off send we're doing relating to a Christmas Event. I've done it before for a different theme, but it seems ...
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1answer
70 views

IP warming - skipping a week - what are the impacts?

I've got a client that has been trucking along with their IP warming plan that I created. But, due to unforeseen circumstances, they have to skip a week of email sends during their IP warming period. ...
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1answer
81 views

Sender Authentication Package - Private IP is provisioned, but don't see it in Delivery Profile

My client received notification from Salesforce that their private IP that was purchased as part of their Sender Authentication Package was provisioned and ready to use in the Marketing Cloud account. ...
2
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1answer
43 views

Can turning Deliverability on cause previously triggered emails to be sent?

The Scenario: I turn deliverability off in my salesforce org I update records which trigger automation to send out email alerts. No emails are sent because deliverability is turned off I turn ...
3
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1answer
781 views

Marketing Cloud IP Warming - is it critical that we send up to the weekly limits by domain?

For IP warming, is it critical that we send up to the weekly limits by domain? For example, see screenshot below. Notice each day as the max limit. What if the customer only has a grand total 40,...
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0answers
57 views

Email not getting delivered when sender (user's mail) and recipient have same email domain

I am testing my approval email templates. When I use "Send Test and Verify Merge Fields" and send the mail to my email account (xxx@testdomain.com) which is also my mail in the org, I don't receive ...
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1answer
55 views

Do system-generated emails bypass e-mail deliverability?

Do system-generated emails (like emails on scheduled jobs execution) bypass e-mail deliverability in Salesforce?
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1answer
2k views

Send all email from noreply@salesforce.com (Not on behalf of user@companydomain.com)

We are having deliveribility issues with email sent from SF. They are all internal notifications from our SF org to our company email. We use Office 365, user has white listed domain and sender, I ...
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1answer
69 views

Emails sent to Additional Email Addresses on No Access Deliverability

I have set Email Deliverability to "No Access" to prevent users from receiving any emails from Salesforce as we are testing before going live. This is in production. We have approval processes email ...
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1answer
51 views

Is deliverability negatively impacted by using accent marks in an SFMC Sender Profile?

I am working with a global client who wants to set up sender profiles in the language of each of their divisions. Some of these sender profiles would contain accent marks. Does anyone have experience ...
2
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1answer
1k views

Email Deliverbility

How can I enable permissions to edit Email Deliverability access level? Currently it is not editable and in system mode. I need to edit it and set it to "All Email so I can test Approval and workflow ...
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0answers
309 views

Apex Exception Email not sent in sandbox

Hello I wrote a class which implements Messaging.InboundEmailHandler so I can store my Unhandled Exceptions in Salesforce for historical reporting. I tested it manually by sending an email to my ...
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0answers
34 views

Email converted to attachment

One of our subscribers occasionally receives daily bulletin as an attachment. The whole sending process is automated and HTML code looks fine. What an issue it can be?
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2answers
905 views

Marketing Cloud recipient unsubscribed from transactional email - how?

We recently had a contact unsubscribe from an email that was sent with a transactional send classification. This email did not have an unsubscribe link and having been seeded into the email, I cannot ...
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1answer
2k views

How to find out what Sender Profile/Send Classification was used for a send

The email tracking reports show you which data extensions, suppression lists, subscription lists etc were used to send an email, but I can see nowhere on the report that tells you what sender profile/...
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1answer
2k views

Warming IP - Different Domains

What is the best practice concerning the use of different private domains (consequently sender profiles) configured with the Sender Authentication Package in Marketing Cloud? I mean: I should ...
4
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1answer
460 views

Changing username in Apex Test is emailing the user

I'm testing a controller for a Customer Community page where users can change their email address. To keep things simple for the user, I'm getting the controller to also change their username to match ...
2
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1answer
393 views

Microsoft domain deliverability issues

Does anyone have the same occurrence where Marketing Cloud is not delivering emails to microsoft domains i.e @live, @hotmail, @outlook? If so is there a particular issue and can it be solved? I can ...
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0answers
1k views

Email Deliverability - how to change it programatically?

In all new sandboxes "Email Deliverability" is set to "System Email Only". I am writing a SandboxPostCopy class to run for all new sandboxes, and want to use that class to change deliverability to "...