All Questions
Tagged with marketing-cloud mobileconnect
395 questions
0
votes
1
answer
24
views
How to Trigger the follow-up SMS message in Salesforce Marketing Cloud
Is there a way to trigger the follow-up sms message using Salesforce Marketing Cloud MobileConnect 2-way short code for the French market(In Journey Builder)?
These are the detailed context.
System ...
0
votes
0
answers
42
views
SFMC Mobile Connect Message Undelivered
I've been trying to troubleshoot a mobile connect subscriber not receiving our SMS messages. After some digging, SFDC Help said that the mobile number is 4505 erroring "...
-1
votes
1
answer
57
views
How to capture Subscriberkey in Text response in mobile connect
we have sent outbound message and capturing mobile number and subscriberkey into data data extension and now when user responds to outbound with keyword Accept, we need to update the response to ...
- 3
0
votes
0
answers
28
views
Is there a central place in Mobile Connect to edit the JOIN keyword logic much like the STOP keyword?
Here's my scenario. Whenever a subscriber texts STOP to my short code, I have a Code Snippet embedded into the STOP message to update a Salesforce flag from TRUE to FALSE.
However, for JOIN, I don't ...
- 904
0
votes
1
answer
54
views
Salesforce Marketing Cloud SMS API Error: "Unable to find ShortCode for definition, countryCode may be required"
Body:
I'm working with the Salesforce Marketing Cloud (SFMC) API to create an SMS definition for transactional messages. Below is the API request I'm sending:
POST /messaging/v1/sms/definitions/ HTTP/...
- 48
0
votes
1
answer
45
views
How do I send multiple SMS messages in a row from MobileConnect?
When somebody opts in, I need to send three messages in a row welcoming them to the SMS program.
I've looked everywhere I can find, and can't find any information about sending multiple messages in ...
0
votes
1
answer
37
views
Error SMS text response following nextKeyword
We are encountering an error in the SMS. Hope to find some help here.
We have 12 SMSs in different journeys. We use text responses to capture the replies and we push a next keyword to move to the next ...
- 52
0
votes
1
answer
43
views
What currently determines Priority in MobileConnect when you use a Mobile Import Activity?
If I set up a daily import of records from a DE into MobileConnect, but some of those record IDs (in this case, mapped to the Contact Key) share the same phone number, how does that affect the "...
- 3
-1
votes
1
answer
45
views
Send only to contacts currently subscribed works when the contact has several keywords assigned with different Status values?
Scenario: A contact has 2 keywords assigned (KEYWORD1 & KEYWORD2) and they are opted-IN to KEYWORD1 but Opted-OUT of KEYWORD2.
If I used as a sending option for SMS "Send only to Contacts ...
- 1
-1
votes
1
answer
114
views
Mobile Opt-In campaign
We want to start sending text messages to new leads inviting them to opt-in.
From what I have researched, this cannot be done in Journey Builder and the recommended way is to use the Mobile Opt-In ...
0
votes
0
answers
59
views
SMS Links - click tracking
In Mobile Connect we have URL Tracking - All Time - is there any way of querying this section to discover who clicked the links from SMS's, not only how many?
Or is it any available API or script to ...
0
votes
1
answer
6k
views
Internal server error - 500 in Postman API request while updating Salesforce Marketing cloud mobile contact subscription attribute
As I heard re-optin to mobile contact using import definition doesn't work.
I could see there are 2 options to re-optin:
QueueMO API request
Update Contact
I don't want to send sms while re-optin to ...
0
votes
1
answer
87
views
Text SMS with Special Character in Canada
I am trying to send Mobile optin SMS(double OptIn) for Canadian carrier for French and Spanish language along with English.
I am referring content block created in Content builder in Mobile optin ...
0
votes
1
answer
67
views
Mobile connect transactional messages - keyword optin bypass
We only use mobile connect for transactional messaging and not marketing.
Is there a way to disable the requirement of mobile optin in Marketing Cloud, or is there a way to setup an automation to ...
- 19
0
votes
0
answers
54
views
Using outbound template for reserved keyword 'yes' and Y
Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect.
I am aware that I can use the Mobile Opt-In template to do the above ...
- 11
1
vote
1
answer
224
views
SMS Character Limit with AMPScript
We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
- 13
1
vote
0
answers
41
views
Mobile Connect Contacts from Canada not receiving texts
I have seen some cases recently where contacts from Canada are not receiving texts sent from SFMC.
A contact who was opted in stops receiving texts. Tries to opt back in by sending signup keyword but ...
- 11
-1
votes
1
answer
126
views
I have tried to trigger push notifications to my mobile number from sfmc mobile push
I tried to trigger notifications but the status seems to be sent but I did nt receive any push notifications. Even I didn't see any issue
4
votes
1
answer
189
views
Marketing Cloud : Text Response works for the first time while issuing error messages afterwards
From MobileConnect, I have initiated a SMS send and a text response for the same.
Both are working fine.
I am able to send a text response which gets handled by my AMPscript shown below.
%%[
var @...
- 95
1
vote
1
answer
291
views
Sending Push Notifications Within Journeys Triggered By An API Event Without DeviceID
I have the following Use Case:
Journey is triggered from an API Event, It has PUSH Notification messages present.
This Event does not have the Device ID which is used to send Push Notification to the ...
- 257
0
votes
2
answers
544
views
Retrieve Mobile List attribute using ampscript in Mobile Push Message
I'm trying to retrieve Mobile List attribute using ampscript in Mobile Push Message and trying to insert a row based on that information in Data Extension.
But when I try to send message, it gets ...
- 71
0
votes
1
answer
1k
views
MobileConnect: Query that will show OptInStatus for all contacts
I need to see the OptInStatus for all contacts in MobileConnect. I've tried querying off of the SMSSubscriptionLog data view, but I'm not very strong with SQL. Here is the query I've been using, but ...
2
votes
4
answers
2k
views
How do I find the SubscriptionDefinitionID for each of my keywords in Mobile Connect
I added two new keywords today - a JOIN and Opt Out keyword. I need to find the SubscriptionDefinitionID that matches each of these new keywords. Does anyone know the easiest way to do this?
- 33
1
vote
1
answer
127
views
Logging API errors in DE - MobileConnect SMS
I'm using Short.io to shorten personalized URLs in MobileConnect. I have the API working without issue, but I am running into roadblocks while trying to figure out how to log an error to a DE if the ...
0
votes
2
answers
523
views
MobileConnect for Multiple Short Codes
We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
- 11
0
votes
1
answer
565
views
Mobile Connect - Contact with multiple numbers which also shared
If i have 2 contacts that have multiple numbers, and one of the numbers is shared between them
Is it correct that if Contact-1 opted out '0001', then that number is also opted-out for Contact-2 and ...
0
votes
0
answers
208
views
InsertData ampscript function not working on SMS and cloud Pages
I am trying to use InsertData amp-script function in an SMS. But its not working. My ultimate objective is to update customer data into master data extension when someone subscribes to 'START' ...
-1
votes
1
answer
101
views
Setting multiple First name in SFMC mobile connect
I tried to create multiple from name in mobile connect for a single Business Unit. But I can create only one in a bu. Do we have any other options to create multiple from name in a bu.
1
vote
1
answer
2k
views
Shortening URL with AMPscript (Bit.ly)
I am trying to send values to the cloud page. my code is this:
%%[
SET @caseId = [CaseID]
SET @lastremdate = [Last Reminder Date]
SET @Subscriber_ID = [Subscriber_ID]
SET @link = ...
- 11
0
votes
1
answer
1k
views
Mobile connect: ability to report sms bitly link
Is there a possibility to export or generate a report for bitly link sent through SMS with mobile connect?
Thanks in advance
0
votes
1
answer
326
views
New "From Name" causes an undelivered SMS status in Journey Builder?
We have set up a new journey to do test sends from a Data Extension.
The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated.
We have ...
- 3,835
0
votes
1
answer
3k
views
How to use QueueMO REST API to update SMS subscription status?
I want to automatically update SMS subscription status through a Data Extension.
At first, I was going to use an import definition in Mobile Connect and then put in an automation. It went well for ...
- 3,835
2
votes
1
answer
2k
views
SMS opt-out using mobile connect import activity
We are using a mobileconnect data import activity in automation studio in order to opt-out contacts orignited from another external marketing platform.
We have noticed that after importing those ...
- 151
0
votes
1
answer
2k
views
How to remove a specific contact from the mobile connect held list and resend an SMS?
Is there a way to choose a specific contact number that has entered the Mobileconnect held list, so we can resend him an SMS?
I only found this one:
Disable Bounce Logic and Clear Held Numbers in ...
- 163
0
votes
1
answer
124
views
Can SFMC send a triggered message when the NextKeyword times out?
In mobile studio, you can configure a NextMessage and set the timeframe. This means that the user has X amount of minutes to reply back before their reply will no longer carry the keyword to trigger ...
- 25
1
vote
1
answer
481
views
MobileConnect message is not logging the send in SMSSendlog
I have created a SMSSendlog as per this knowledge article https://help.salesforce.com/s/articleView?id=000387998&type=1
The objective is to be able to join the SMSSendlog with _smsMessageTracking ...
- 45
0
votes
2
answers
1k
views
MobileConnect Re-optin methods
I have a contact who was opted into KEYWORD1 and has opted out of SMS by texting "STOP". Next to the keyword, under subscriptions, it says Not Opted In.
This person was then added to ...
- 119
12
votes
3
answers
4k
views
Connect the SMS Send Log to the SMSMessageTracking Data View
The SMSJobID in the send log is a GUID, not the normal numerical identifier like the SendJobID that is inside SMSMessageTracking DV.
SMS Send Log:
SMS Message Tracking:
I have tried looking to ...
- 30.9k
3
votes
1
answer
2k
views
How to identify a SMS subscriber in mobile connect by a record in Sales Cloud?
As I understood, a subscriber will be added to mobile connect once the SMS was sent to the mobile number of that SFDC record.
I tried to query the data to have a better understanding
SELECT
...
- 3,835
0
votes
2
answers
1k
views
Messages sent from journey aren't being received and Email doesn't delivers to outlook
Hope you're having a good time.
Recently, I've been facing an issue with journeys. I created a journey taking a data extension as an entry source to test email and messages send via journey. Emails ...
1
vote
1
answer
500
views
Marketing Cloud SMS expiration time
I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
0
votes
1
answer
2k
views
SFMC Mobile Connect Text Response/Outbound message - how to continue a conversation?
Here's what I have - an outbound message with NEXT keyword functionality which is intended to capture the recipient's responses. If the recipient replies with a response that my AMPScript code does ...
- 904
0
votes
2
answers
3k
views
Sending SMS to data extensions
We work on a new SFMC org and we would like to send SMS directly to a Data Extension as it is now possible.
However, should we import first the mobile number (with the Locale and the ContactKey) in ...
- 643
0
votes
1
answer
986
views
dynamic from name for SMS
Is it possible to change the from name (sender ID) for MobileConnect with ampscript? Based on telecom regulations we need to send SMSes with different from names based on which country we're sending ...
- 31
0
votes
1
answer
215
views
SQL Query Mobile Subscription
Is it possible to query first name, last name, keyword, and mobile number from _MobileSubscriptions?
- 31
-1
votes
1
answer
220
views
How to block replies on sms sent with a short code ? Marketing Cloud mobile connect
We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send).
Is it possible to configure ...
- 3
0
votes
1
answer
260
views
Adding contacts from Salesforce to All Contact- Mobile Connect
I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
- 1
1
vote
1
answer
1k
views
Salesforce Marketing Cloud : How to ensure SMS are sent to only those Phone numbers which are present in the sendable Data Extension
I have a sendable DE, which has a Phone and a locale field. I want to send SMS to only the numbers that are present in the Data extension.
The last time I tried to send the SMS to the contacts present ...
0
votes
2
answers
2k
views
Mobile opt in bulk
We have recently been given our Short service code and I want to use SMS as a channel to our 110k subscribers. I have checked with legal who are ok for them to opted in to enable SMS sending but I do ...
- 53
0
votes
0
answers
74
views
Mobile Connect Contacts to Salesforce
What is the best way to add or update contacts, who opt in through Mobile Connect, to Salesforce. Want to see if they have an existing contact or create a contact
- 31