All Questions
Tagged with marketing-cloud mobileconnect
395 questions
0
votes
1
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24
views
How to Trigger the follow-up SMS message in Salesforce Marketing Cloud
Is there a way to trigger the follow-up sms message using Salesforce Marketing Cloud MobileConnect 2-way short code for the French market(In Journey Builder)?
These are the detailed context.
System ...
0
votes
0
answers
42
views
SFMC Mobile Connect Message Undelivered
I've been trying to troubleshoot a mobile connect subscriber not receiving our SMS messages. After some digging, SFDC Help said that the mobile number is 4505 erroring "...
-1
votes
1
answer
57
views
How to capture Subscriberkey in Text response in mobile connect
we have sent outbound message and capturing mobile number and subscriberkey into data data extension and now when user responds to outbound with keyword Accept, we need to update the response to ...
- 3
0
votes
0
answers
28
views
Is there a central place in Mobile Connect to edit the JOIN keyword logic much like the STOP keyword?
Here's my scenario. Whenever a subscriber texts STOP to my short code, I have a Code Snippet embedded into the STOP message to update a Salesforce flag from TRUE to FALSE.
However, for JOIN, I don't ...
- 904
0
votes
1
answer
54
views
Salesforce Marketing Cloud SMS API Error: "Unable to find ShortCode for definition, countryCode may be required"
Body:
I'm working with the Salesforce Marketing Cloud (SFMC) API to create an SMS definition for transactional messages. Below is the API request I'm sending:
POST /messaging/v1/sms/definitions/ HTTP/...
- 48
0
votes
1
answer
45
views
How do I send multiple SMS messages in a row from MobileConnect?
When somebody opts in, I need to send three messages in a row welcoming them to the SMS program.
I've looked everywhere I can find, and can't find any information about sending multiple messages in ...
0
votes
1
answer
43
views
What currently determines Priority in MobileConnect when you use a Mobile Import Activity?
If I set up a daily import of records from a DE into MobileConnect, but some of those record IDs (in this case, mapped to the Contact Key) share the same phone number, how does that affect the "...
- 3
0
votes
1
answer
37
views
Error SMS text response following nextKeyword
We are encountering an error in the SMS. Hope to find some help here.
We have 12 SMSs in different journeys. We use text responses to capture the replies and we push a next keyword to move to the next ...
- 52
-1
votes
1
answer
45
views
Send only to contacts currently subscribed works when the contact has several keywords assigned with different Status values?
Scenario: A contact has 2 keywords assigned (KEYWORD1 & KEYWORD2) and they are opted-IN to KEYWORD1 but Opted-OUT of KEYWORD2.
If I used as a sending option for SMS "Send only to Contacts ...
- 1
-1
votes
1
answer
114
views
Mobile Opt-In campaign
We want to start sending text messages to new leads inviting them to opt-in.
From what I have researched, this cannot be done in Journey Builder and the recommended way is to use the Mobile Opt-In ...
0
votes
0
answers
59
views
SMS Links - click tracking
In Mobile Connect we have URL Tracking - All Time - is there any way of querying this section to discover who clicked the links from SMS's, not only how many?
Or is it any available API or script to ...
0
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0
answers
54
views
Including a Suppression List in your API Call for MobileConnect
I want to be able to send an SMS via API in MobileConnect. However, I want to include a suppression list. I see how you can do this via JourneyBuilder or Scheduled send, but not via API. Would I just ...
- 134
0
votes
1
answer
87
views
Text SMS with Special Character in Canada
I am trying to send Mobile optin SMS(double OptIn) for Canadian carrier for French and Spanish language along with English.
I am referring content block created in Content builder in Mobile optin ...
0
votes
1
answer
67
views
Mobile connect transactional messages - keyword optin bypass
We only use mobile connect for transactional messaging and not marketing.
Is there a way to disable the requirement of mobile optin in Marketing Cloud, or is there a way to setup an automation to ...
- 19
0
votes
0
answers
54
views
Using outbound template for reserved keyword 'yes' and Y
Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect.
I am aware that I can use the Mobile Opt-In template to do the above ...
- 11
1
vote
0
answers
41
views
Mobile Connect Contacts from Canada not receiving texts
I have seen some cases recently where contacts from Canada are not receiving texts sent from SFMC.
A contact who was opted in stops receiving texts. Tries to opt back in by sending signup keyword but ...
- 11
1
vote
1
answer
224
views
SMS Character Limit with AMPScript
We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
- 13
-1
votes
1
answer
126
views
I have tried to trigger push notifications to my mobile number from sfmc mobile push
I tried to trigger notifications but the status seems to be sent but I did nt receive any push notifications. Even I didn't see any issue
4
votes
1
answer
189
views
Marketing Cloud : Text Response works for the first time while issuing error messages afterwards
From MobileConnect, I have initiated a SMS send and a text response for the same.
Both are working fine.
I am able to send a text response which gets handled by my AMPscript shown below.
%%[
var @...
- 95
0
votes
0
answers
208
views
InsertData ampscript function not working on SMS and cloud Pages
I am trying to use InsertData amp-script function in an SMS. But its not working. My ultimate objective is to update customer data into master data extension when someone subscribes to 'START' ...
1
vote
1
answer
127
views
Logging API errors in DE - MobileConnect SMS
I'm using Short.io to shorten personalized URLs in MobileConnect. I have the API working without issue, but I am running into roadblocks while trying to figure out how to log an error to a DE if the ...
1
vote
1
answer
291
views
Sending Push Notifications Within Journeys Triggered By An API Event Without DeviceID
I have the following Use Case:
Journey is triggered from an API Event, It has PUSH Notification messages present.
This Event does not have the Device ID which is used to send Push Notification to the ...
- 257
-1
votes
1
answer
101
views
Setting multiple First name in SFMC mobile connect
I tried to create multiple from name in mobile connect for a single Business Unit. But I can create only one in a bu. Do we have any other options to create multiple from name in a bu.
0
votes
1
answer
124
views
Can SFMC send a triggered message when the NextKeyword times out?
In mobile studio, you can configure a NextMessage and set the timeframe. This means that the user has X amount of minutes to reply back before their reply will no longer carry the keyword to trigger ...
- 25
1
vote
1
answer
481
views
MobileConnect message is not logging the send in SMSSendlog
I have created a SMSSendlog as per this knowledge article https://help.salesforce.com/s/articleView?id=000387998&type=1
The objective is to be able to join the SMSSendlog with _smsMessageTracking ...
- 45
0
votes
1
answer
144
views
Warm up for a new long code in MobileConnet?
We've purchased a new long code for MobileConnect. We've been wondering if a warm up (sending messages in small quantities first and then gradually increasing the number) is necessary before using it ...
- 151
0
votes
1
answer
410
views
Mobile Connect Filtered List Includes Opt-Outs?
I am creating a filtered list in Mobile Connect contact builder, and there doesn't seem to be a way to filter by opt-in status (I assume because it's pulling from all contacts) . With that in mind, ...
- 1
0
votes
1
answer
215
views
SQL Query Mobile Subscription
Is it possible to query first name, last name, keyword, and mobile number from _MobileSubscriptions?
- 31
1
vote
0
answers
89
views
Keyword Mobile Connect scenario
We have contacts receiving SMS messages through a journey and being opted into the keyword by filling out a form and entering the journey. Now, we are also giving contacts an option to opt in to (...
- 31
0
votes
0
answers
74
views
Mobile Connect Contacts to Salesforce
What is the best way to add or update contacts, who opt in through Mobile Connect, to Salesforce. Want to see if they have an existing contact or create a contact
- 31
0
votes
1
answer
260
views
Adding contacts from Salesforce to All Contact- Mobile Connect
I would like to create an import definition that adds salesforce contacts to mobile connect all contacts when they give their phone number and opt in to text. However, if i use a generic keyword to ...
- 1
0
votes
0
answers
56
views
Found same SubscriberId in text response template after reply
We are sending SMS from sales cloud using API integration and trying to store replies in the sales cloud from the marketing cloud. so for that purpose, we have created Text response template with ...
- 1
0
votes
1
answer
565
views
Mobile Connect - Contact with multiple numbers which also shared
If i have 2 contacts that have multiple numbers, and one of the numbers is shared between them
Is it correct that if Contact-1 opted out '0001', then that number is also opted-out for Contact-2 and ...
0
votes
1
answer
6k
views
Internal server error - 500 in Postman API request while updating Salesforce Marketing cloud mobile contact subscription attribute
As I heard re-optin to mobile contact using import definition doesn't work.
I could see there are 2 options to re-optin:
QueueMO API request
Update Contact
I don't want to send sms while re-optin to ...
0
votes
2
answers
523
views
MobileConnect for Multiple Short Codes
We currently use one Short Code within SFMC, and are bringing on two more short codes for different programs/brands. If one short code customer uses a global 'STOP' keyword, does this affect outbound ...
- 11
-1
votes
1
answer
220
views
How to block replies on sms sent with a short code ? Marketing Cloud mobile connect
We're using Mobile connect with a short code to send sms to our employees and would like to prevent from receiving replies on the short code send (make it a one way send).
Is it possible to configure ...
- 3
0
votes
1
answer
119
views
Mobile Connect Reporting - Hidden data vidws for device type / operating system
I am trying to understand what mobile devices our customers have (Smart Phone vs Non Smart phone) so wanted to know if there are any hidden data view fields that store this information around the ...
0
votes
1
answer
125
views
How to track mobile numbers who revert with START keyword to re-optin
can someone tell me how to track the 'Mobile-Optin' Keyword using dataview in marketing cloud? When a person receives the SMS, he will revert with 'STOP' to optout (which I'm able to track using ...
0
votes
1
answer
326
views
New "From Name" causes an undelivered SMS status in Journey Builder?
We have set up a new journey to do test sends from a Data Extension.
The journey is quite straight that it will trigger all records in the DE with SMS messages once the journey is activated.
We have ...
- 3,835
1
vote
1
answer
179
views
Using field from DE in SMS message
I have a question.
I have two options of SMS message creating
Use AMPscript like in email building
%%[
var @fname
set @fname = [First_Name__c]
%%]
%%=v(@fname)=%%
%%[
var @row, @rows, @fname
set @...
- 27
0
votes
1
answer
198
views
where can i find the massageID and tokenID for api call?
Good afternoon
I'm starting the configuration for an API call that returns email and sms data received by the customer in the marketing cloud
checking documentations I found this call here:
https://...
2
votes
0
answers
89
views
Force update on a API-triggered Text Message from Mobile Connect
I have a heavily used SMS Template configured in Mobile Connect in which I sometimes have to modify the included Ampscript. While doing so today I discovered a new alert upon clicking the Save button ...
- 3,401
0
votes
0
answers
264
views
SFMC MobileConnect QueueMO : Pass & Get addtional parameters
I am using the below request for calling the /sms/v1/queueMO from external website.
Basic one - Working
{
"mobileNumbers": [
"1xxxxxxxxx"
],
"shortCode": "xxxxx"...
0
votes
1
answer
209
views
Are auto-responses from STOP keywords in MobileConnect charged to the business that owns the SFMC Account?
just like the SMS cost of MobileConnect, is the auto responses from STOP and Opt-In keywords also cost?
Thanks!
- 11
0
votes
1
answer
99
views
SMS not sent with LookupOrderedRows function
I used the LookupRows function in the SMS template, but when a new record with an existing ID inserts in the data extension, the SMS sent the old record info version and not the new ones.
I found the ...
0
votes
1
answer
363
views
Enforce Message Expiration - MobileConnect
What is the use of 'Enforce Message Expiration' when you configure a send blockout in Mobile Connect ?
On the Salesforce help, they don't really explain..
Thank you in advance !
1
vote
1
answer
888
views
Mobile Push App + Inbox
We have a requirement to send a Push ALert + message to a certain path in the mobile App.
I see 2 options : Mobile Push notification ( App URL) and Alert +Inbox message.
The alert+Inbox has a ...
- 55
2
votes
0
answers
173
views
Is it possible to send SMS to mobile numbers which are shorter than 10 digits?
We are triggering some SMS sends from Sales Cloud using Marketing Cloud transactional API. We got an error which complains that one contacts has "invalid subscriberKey".
I tried to add this ...
1
vote
1
answer
500
views
Marketing Cloud SMS expiration time
I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
0
votes
1
answer
583
views
Loop SSJS script to retrieve Data from DE and update _MobileAddress for Mobile number Change
As I'm just getting started with SSJS scripting I need help for the below scenario.
I have a DE which consist of Contact_ID & Mobile_Number fields. I need to update _MobileAddress table for mobile ...
- 31