I have a "From name" configured for my shortcode for SMS messages in mobileconnect. However, when sending SMS messages, a shortcode is displayed as the sender and not the "From Name", even though I have selected it in my SMS settings.
Problem: X Recieving SMS message from "3680".
Expected : -> Recieving SMS message from "INFO".
Have you ever encountered this problem ?
Thank you in advance for your help.
EDIT : Apparently, the issue was on the mobile aggregator side. The support contacted them and now the issue is resolved. Thank you for your response. I hope this helps.