All Questions
75 questions
4
votes
3
answers
2k
views
CloudPageURL via SMS broken link
I've found that using CloudPagesURL via SMS will always result in the Server Error 500 page, no matter if the URLEncode is used or not, even if the CloudPage itself just holds simple text.
CloudPage ...
- 5,794
4
votes
1
answer
3k
views
How to resubscribe a subscriber in mobile connect
We have a use case where we want to house all unsubscribed in Salesforce CRM but not in Marketing Cloud. This works in email sends as I can always send the transactional emails from Marketing Cloud , ...
- 673
4
votes
1
answer
189
views
Marketing Cloud : Text Response works for the first time while issuing error messages afterwards
From MobileConnect, I have initiated a SMS send and a text response for the same.
Both are working fine.
I am able to send a text response which gets handled by my AMPscript shown below.
%%[
var @...
- 95
3
votes
1
answer
655
views
AMPScript SMS InsertDE() function not working in SMS
It seems InsertDE() function is not working when triggered via SMS send (the code resides in the message body).
I have tested the same function with a dummy cloud page and it was working good. Has ...
- 802
3
votes
1
answer
1k
views
SFMC Mobile Connect, Update Data Extension After sending a Response in SMS
I need to update sales cloud and a data extension whenever a customer replied UNSUB to the sms that we send using Marketing Cloud.
This is how I get the response
IF Uppercase([MSG(0).NOUN(0)]) == "...
- 897
3
votes
1
answer
150
views
RetrieveSalesforceObjects no working in text response International long code
I'm coming across a strange issue. Texting companystop to a international long code that runs this code
You have been unsubscribed
%%[VAR @mobilenumber,@rc,@rows SET @mobilenumber = [MOBILE_NUMBER]
...
- 169
3
votes
1
answer
7k
views
AMPScript in SMS - How to use dynamic content in SMS with AMPScript? MobileConnect
Can someone please advise me how to use AMPScript with the SMS?
I'd like to use two different contents depending on the field in data extension, which is language. So for example for English clients ...
3
votes
2
answers
2k
views
Using AttributeValue function with SMS send inside a journey builder
I'm trying to reference SalesCloud event data inside an SMS interaction in journey builder:
%%[set @fname = AttributeValue('Contact:FirstName')]%%
Hello %%=v(@fname)=%%!
This doesn't return any ...
- 1,774
3
votes
1
answer
576
views
Adding multiple nouns of an inbound SMS to a Data Extension
I have a working AmpScript that adds the inbound message of a text response to a Data Extension:
%%[
SET @MobileSendLogDE = "MobileSendLog"
SET @MOBILE_NUMBER_FIELD_LABEL = "MobileNumber"
SET ...
3
votes
0
answers
346
views
Unsubscribe SMS through Journey
We need to allow people to unsubscribe from an SMS that is sent through Journey Builder. We bring them to a Cloud Page where they confirm they want to unsubscribe. We also need to unsubscribe them ...
- 105
3
votes
0
answers
836
views
MobileConnnect - customized "From" name & behaviour?
The MobileConnect instance that I work with, is based on a shared shortcode and then when we send texts out, we use a custom from name - and that is fine.
Whenever we send an sms, it comes through ...
- 2,409
2
votes
1
answer
2k
views
MobileConnect, AMPSCRIPT
%%[ Var @msg
if (Uppercase([MSG(0).NOUN(0)]) == "STEP2") then
Set @msg = "Downtown"
else
Set @msg = "We're sorry that's incorrect"
endif ]%%
%%= v(@msg) =%%
STEP2' is defined as Keyword. When ...
2
votes
1
answer
1k
views
Can you use a dynamic content block from content builder in Mobile Connect?
Is it possible to use a dynamic content block created in content builder in a Mobile Connect SMS? For example the SMS content would read "Hi this is a fancy message here is your coupon %%=...
- 79
2
votes
1
answer
1k
views
Personalized name with AMPScript for SMS
I would like to know on how to personalised SMS contents with AMPScript.
I have 2 Data Extensions where one Data extension has member information, and another that's been imported:
DE with SMS ...
- 21
2
votes
0
answers
385
views
Trying to make API call to external server from SFMC
I'm trying to make API call to external system from a Cloud page, but when I publish I'm getting response Response:nullresultString. Is it something do with IP whitelisting or it's a code error. Below ...
- 31
2
votes
1
answer
840
views
Get the Name of a MobileConnect message as an AMPScript variable
I'm building a "master sent log", which is essentially a DE that captures info about all email and sms messages sent from Marketing Cloud.
It captures this using AMPScript in the email that uses a ...
- 912
1
vote
2
answers
1k
views
Opt-in SMS keyword with AMPScript + Sales Cloud
Actually what I would like to implement is that whenever a subscriber replies JOIN to the short/long code he/she will be opted-in to all of the keywords under that code.
is that possible? What would ...
- 123
1
vote
2
answers
2k
views
RaiseError - Will it stop SMS from sending
Is there any way to skip SMS sends for a current subscriber and move on to the next subscriber? I tried with the RaiseError AMPScript function but it is not working for MobileConnect messages.
...
- 23
1
vote
1
answer
474
views
Amp Script for updating a DE from mobile connect
I am trying to set up a text through mobile connect where when the customer replies to text with a keyword it gets loaded against a DE in Marketing Cloud.
In the text response template, I have the ...
1
vote
1
answer
1k
views
Using cloudpages in SMS messages
I would like to know if it is possible to, once I add the link of a cloudpage in an SMS message, retrieve the info of the customer like to store it in a Data Extension:
SubscriberKey
...
- 1,049
1
vote
1
answer
233
views
SMS is not sending
I have ampscript to be used for mobile connect triggered in Journey Builder
The SMS does not send but when I replace with just plain text, it does.
Is there any errors with my code?
Test SMS via ...
- 651
1
vote
1
answer
417
views
Identify mobile device platform (Android or iOS) in MobileConnect
Is there a way to determine what platform is sending an SMS message? The goal is to provide a dynamic link to the AppStore or Google Play to download an App depending on the platform.
- 1,808
1
vote
1
answer
3k
views
Update Data Extension from text response
I've been working on an alternative solution to using non-keyword responses. I've been able to get that part working, however, when I try adding an AMPscript function to add or update a data extension ...
- 41
1
vote
1
answer
224
views
SMS Character Limit with AMPScript
We're using AMPScript to create a send log for all email and SMS sends. In MobileConnect, I can include the AMPScript and the SMS text fine and it's reported as one send however, when using Journey ...
- 13
1
vote
1
answer
697
views
SFMC MobileConnect not sending SMS when using AMPScript/dynamic variables
Here's my SMS message:
%%[
set @accountUserName = AttributeValue('Account_User_Name__c')
set @QRCodeLink = AttributeValue('QR_Code_Link__c')
set @eventName = AttributeValue('Event_Name__c')
set @...
- 904
1
vote
1
answer
2k
views
Shortening URL with AMPscript (Bit.ly)
I am trying to send values to the cloud page. my code is this:
%%[
SET @caseId = [CaseID]
SET @lastremdate = [Last Reminder Date]
SET @Subscriber_ID = [Subscriber_ID]
SET @link = ...
- 11
1
vote
0
answers
111
views
Storing a Full Name in a custom Data Extension from an Info Capture response
We are trying to store a full name response from an Info Capture message into a custom data extension via AMPScript. We decided to use this approach instead of adding a new attribute to the ...
- 21
1
vote
2
answers
190
views
Is there a LogUnsubEvent/Log an UnsubEvent equivalent for MobileConnect?
I'm looking for a MobileConnect version of LogUnsubEvent where you can unsubscribe a contact at the All Subscriber level -- or in MobileConnect terms: All Contacts.
My current options I see are:
...
- 4,765
1
vote
2
answers
1k
views
Update Data Extension with keyword in Mobile Connect Text response
I was trying to trigger a specific MobileConnect text response keyword which should update a Data extension. When I add some ampscript to the outbound response, I get an error saying "There was an ...
- 11
1
vote
0
answers
331
views
How to send Outbound SMS Triggered Send from AMPScript
I need to send out SMS from Email using AMPScript. I already found a link where SMS can be triggered from automation.
Basically, I need to know if I can trigger SMS by just using AMPScript & NOT ...
- 666
1
vote
0
answers
50
views
Formatting time into 12 hr in Mobile Connect
I have the following ampscript written to display a time in SMS in mobile connect, but whenever I test it out the result shows up in 24 hr time (e.g. '17:00 PM') is there an ampscript function for ...
- 127
1
vote
1
answer
348
views
Ways of storing inbound SMS'es
What ways do we have to store inbound SMS'es from clients to new Data Extension?
The limitation here is that we're trying to do this without requiring customer to specify a keyword in front of their ...
- 5,794
1
vote
2
answers
1k
views
Personalize Mobile Connect SMS Not Working in Journey Builder
I am trying to Personalize SMS which is used in Journeybuilder.
I am not receiving the SMS.
When i use "SUBSCRIBERKEY",@Subscriberkey in lookuporderrows() I am able to receive SMS but not with ...
1
vote
0
answers
2k
views
Shorten URL for SMS [duplicate]
Referring to MC documentation I am trying to shorten a long URL using bitly. I have created an account in bitly and getting an API key from my personal account. But when I trigger the SMS, it did not ...
- 31
1
vote
1
answer
326
views
AMPscript feedback on MobileConnect OptOut for multiple subscribers
I have a MobileConnect model where a subscriber could exist multiple times.
The below code works, but will only process one row instead of all of them.
(the context is a text-response sms).
Can ...
- 2,409
1
vote
2
answers
284
views
Allowing for multiple formats of mobile numbers
I'm trying to perform a lookup to retrieve a records "MemberNumber" off their mobile number.
The data i'm dealing with has up to three different formats of numbers
either starting with a 0, 61 or no ...
- 172
0
votes
2
answers
544
views
Retrieve Mobile List attribute using ampscript in Mobile Push Message
I'm trying to retrieve Mobile List attribute using ampscript in Mobile Push Message and trying to insert a row based on that information in Data Extension.
But when I try to send message, it gets ...
- 71
0
votes
1
answer
900
views
Trying to use AMPScript within the JOIN/STOP message, results in the message "There was an error processing your message"
EDIT:
I moved all of this code into a CloudPage accepting _MobileNumber as a query string parameter, and replaced the Mobile Connect AMPScript with an HTTPGet call to the CloudPage. Same issue.
END ...
- 904
0
votes
1
answer
1k
views
Sending SMS tracking data to the connected Sales cloud?
I have captured all tracking data from the "_smsmessagetracking" into the DE.
Now I want to update object wherein sales cloud org with the respective tracking details like SMS delivery status, ...
- 424
0
votes
1
answer
295
views
API From Mobile Connect Via Ampscript
I am trying to take all responses from Mobile Connect and dump them into a third party resource for analysis via an ampscript api. I am trying to do this within mobile connect using ampscript but I ...
- 491
0
votes
1
answer
3k
views
Sending SMS with Ampscript? Is it possible?
There is an attempt I would like to try but I would like to ask if it's even possible.
I have an automation that send out emails. I would like to send a text message out the same time that the ...
- 211
0
votes
4
answers
513
views
In a SMS only display a variable if under a certain lenght
I wanted to send a SMS and only display the "FirstName" of the recipient if this variable is under a certain character length.
I was looking at how to do this and can see two options:
Length
%%[IF (...
- 172
0
votes
1
answer
2k
views
Ampscript to lookup DataExtension in Mobile Connect
I want to lookup a data extension in mobile connect optin message using Ampscript. We are sending that SMS using API call.
In my code I am looking up using mobile_number, I can see that the ...
- 422
0
votes
1
answer
2k
views
Redirect link in SMS messages
Is it possible to add the URL link to a specific word in an SMS? For example:
Please visit our website for more information.
- 1,049
0
votes
1
answer
296
views
MobileConnect AMPSCript not working properly
We have two Data extensions, one contains the information about the contacts to which we need to send the SMS(User_Information) and other contains the Date and the SMS content(SMSContentInfo).At ...
0
votes
2
answers
53
views
Sequential number shows up in MobileConnect Outbound Message when triggered through Automation Studio
I have set up following activities in Automation Studio:
See below for Order:
1. File Drop
2. Import the data into a data extension
3. Import Mobile Contacts Activity
4. Automation SMS Send activity -...
- 89
0
votes
1
answer
870
views
ExactTarget AmpScript SMS - Mobile Connect
I am using below AMPscript in sms to display current time in SMS.
But I am getting blank message where I have used the function.
%%=SystemDateToLocalDate(Now())=%%
Can you please help above is not ...
- 121
0
votes
2
answers
2k
views
Retrieving Subscriber Key from an MO message using AMPscript
We're trying to achieve the following workflow with AMPscript and MobileConnect and was wondering if someone could assist.
1. Send an Outbound message (using the Fuel REST MessageContactSend ...
- 16.7k
0
votes
1
answer
99
views
SMS not sent with LookupOrderedRows function
I used the LookupRows function in the SMS template, but when a new record with an existing ID inserts in the data extension, the SMS sent the old record info version and not the new ones.
I found the ...
0
votes
1
answer
2k
views
Passing attributes via SMS and capturing response to Data extension
I have an Outbound SMS message and a Text response message setup.
These work as planned based on the Next Keyword 'INFO'
When a customer replies with this keyword i want to save their information ...
- 53