All Questions
36 questions
0
votes
1
answer
1k
views
How can I make Einstein Bot to ask a question and store result into variable?
I am trying to build Einstein Bot to ask a question and then store answer into a variable so that it could leveraged for the further actions.
I have seen in the documentation that a standard System ...
- 17.8k
0
votes
0
answers
1k
views
Einstein bot. Use output variable from previous action as input for the next action
I'm struggling to get the output of a knowledge search action (string list) and feed into a call flow action (next step in the bot)
First step:
Second step:
I've tried to use in the second block the ...
- 31
1
vote
1
answer
1k
views
Einstein bot - Display Dynamic Options Name from Record
I'm trying to display accounts name from a list in a chatbot question, so the contact interacting with the einstein bot can select
The accounts are stored in a list Objects variable with the API name: ...
- 566
0
votes
1
answer
1k
views
How to show variable's value in Dialog Name (Einstein Bot)
please help me
I need show the Product's Name in the Menu, i think image talk all:
I have a menu, with two options, and the first show a text with a variable, but {!Product} don't works, there is a ...
- 119
2
votes
1
answer
2k
views
Einstein Bot Custom vs Context Variable
What is the difference between context vs custom variable when configuring Einstein bot?
- 31
2
votes
1
answer
3k
views
Is it possible to run JS from either apex from a flow?
I am building an einstein bot, and I want to get the url (window.location.href) of the chatbot in the MIDDLE of the einstein bot dialogue (and therefore extraprechatformdetails won't do the job here.) ...
- 71
1
vote
1
answer
2k
views
Backup of Einstein Bot
Is there anyway to make a Backup of Einstein Bot and put it on Github or another place? An example is Metadata API or anything like that can download the Einstein Bot?
We will lose the Bots Licenses ...
- 13
0
votes
2
answers
1k
views
Einstein Bot Builder Error when Build Model clicked: 'Your Model Requires Attention.' How to troubleshoot?
Unable to Build Model. I have adequate intents and utterances.
- 65
1
vote
1
answer
4k
views
Get Pre chat data in Einstein Bots
I have a bot deployed using Embedded Service. I'm following Einstein Bots Developer Cookbook.
In my PreChat form, I'm getting customer Name, which I want to use while greeting.
I have added below ...
- 3,392
1
vote
1
answer
103
views
Issue in creating Community with Customer Support Template
I am trying to create a community with "Customer Service" Template but the option is disabled. P.S: I am System Admin. Just to confirm, I also want to know can we built Einetin Bot on other ...
2
votes
2
answers
300
views
Chat bot on Multiple Communities
I've Einstein Bot which is running smoothly on a single community now. but in the future, I want to configure the Bot on multiple Community sites? Is there any way to do that?
Any inputs will be ...
0
votes
0
answers
761
views
Unable to setup Einstein Bot in my enterprise edition
I have a enterprise edition with required licences for Einstein bots but I can't see the "Einstein bots" in the setup.
In the documentation, it says I need the "Service Cloud" license and the "Chat ...
- 731
2
votes
0
answers
2k
views
Einstein Bot not able to transfer chat to No Agent flow
As per the new release of Salesforce Winter ’20 for einstein bot in the service cloud
Reference: link
We have the new feature enabled which is based on the agent's availability i.e. when the user ...
1
vote
1
answer
599
views
Einstein Bot Reading Cookie Into Chat Context
I've been searching for a solution through either Apex or Configuration that would allow my Einstein Bot to read a cookie on the page that my snap-in is deployed onto.
For example, when the Chat Bot ...
- 113
1
vote
0
answers
599
views
How to Transfer to a different Chat Button w/ Einstein Bots
I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different ...
0
votes
1
answer
513
views
Einstein Bot apex causes 'close chat' message intermittently
I wrote a simple InvocableMethod to increment the amount of times an Einstein chatbot answers a users message. This works sometimes, very inconsistently. Sometimes it fails right away when I call a ...
- 1,092
2
votes
1
answer
3k
views
Einstein ChatBot - Dynamic Choice output: how to use in further action?
As a new learner I followed the Einstein Bot Cookbook guide on dynamic menus. The problem is that I struggle with using the value chosen by the user (which is stored in 'Appointments' object) for next ...
- 31
0
votes
1
answer
616
views
Not able to call an action on Einstein Bot Builder
I have been trying to add an action to my Einstein bot with a flow that I have recently created. However, when ever I click on flows it always shows me "No Invocable Actions Found"
I am not sure on ...
- 1
0
votes
1
answer
3k
views
Einstein Bot get value from dynamic Menu
I have been created a dynamic menu by using an apex action that retrieves information from my Assets. It works fine, but my question is how to capture the value when the user clicks above some option ...
- 132
1
vote
1
answer
713
views
Einstein bot & routing by skills
I am trying to configure the Einstein chat bot to route the customer to the right agent after choosing the department in a menu. Where do I configure this routing?
Where in the bot do I say if the ...
- 11
2
votes
2
answers
2k
views
Is it possible to enable chatbot/liveagent for internal users?
I would like to enable chatbot for internal users, but i don't think there is an option out of the box that allow me to do that.
How can I show the chat button in the salesforce org?
- 76
0
votes
2
answers
2k
views
Einstein Bot after-hours support
I'm trying to get Einstein bot to display a closed message when someone asks to be transfered to a human and we're outside the hours of 9-5 and/or no agents are available.
Right now, if someone asks ...
4
votes
3
answers
2k
views
How to activate Einstein bots in a new sfdx scratch org?
I tried a lot of combinations, but not matter what I do, the "Einstein bots" menu of my generated scratch orgs only targets to "Contact support to activate Einstein Bots"
According to the trailhead, ...
- 3,239
1
vote
1
answer
1k
views
Creating Test Class for Einstein Bot Invocable Apex Class to Search Articles
I've created an Invocable Apex Class that allow us to search articles and return the resolution to the bot. The Apex class works as expected in the sandbox. However, I'm struggling to create a test ...
1
vote
0
answers
489
views
Einstein Bot crashes on random moments
I created an Einstein Bot in a trailhead environment and everything went great. Apex calls etc.
Now I'm creating a new bot in the Sandbox Environment of my client and on random moments, the bot tries ...
- 248
1
vote
0
answers
496
views
How to force a einstein bot snap-in to check if the user has logged in mid chat session
I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
0
votes
1
answer
925
views
How to remove "Transfer to Agent" default option from chat-bot option menu
I want to remove the option of connecting to agent from options menu of Einstein Chatbot.
Is there any way I can achieve this?
1
vote
0
answers
989
views
Is there any way to add wait time for Einstein bot?
I have an integration with third party system in asynchronous manner, is there any way to deal async integration in bot or ability to add wait time?
- 831
1
vote
1
answer
2k
views
Use PreChatObjects from liveAgent in Einstein Bot
I have a LiveAgent chat configured for iOS and Android devices, we send some informations like UserName, Email, PhoneNumber etc. using PrechatObject. I am now building an Einstein bot, and I need to ...
3
votes
0
answers
2k
views
Retrieve user's name without Pre-chat form for Einstein Bots
I am creating an Einstein chatbot and I want to greet the user by their name. The Apex class that I have written for this purpose returns "Platform Integration User". An answer to another post says to ...
- 31
0
votes
1
answer
540
views
How do I disable default user details page on Einstein bots
I want to directly start einstein bot without asking the user to fill in the details form.
2
votes
0
answers
1k
views
Einstein Bots preview issue
I can't get Einstein Bot running on my Developer org.
I followed this instructions
http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html
I saw this issue
Why is it that ...
- 155
0
votes
1
answer
710
views
Chat Bot Invocable Actions
I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output.
Am I missing ...
- 1,609
0
votes
2
answers
3k
views
Limit of dialogs in Einstein bot
Is there a limit on number of dialogs in Einstein Bot?
When I added more then 100, next one don't show up in dialog search, but I believe they are there, because I can not create new one with same ...
2
votes
4
answers
3k
views
Calling apex from Einstein Bot always transfers to agent
I am building a bot in my Sandbox and try to call an apex @Invocable method. I am able to set parameters for in and output. However, when invoking the action I am always getting transferred to an ...
- 856
3
votes
3
answers
4k
views
How do I get my bot to transfer to a live agent?
I have live agent set up with omni channel routing. The default service channel for live agent is set up for live chat transcripts.
I have presence status associated with live chat transcripts.
I have ...
- 151