I am creating an Einstein chatbot and I want to greet the user by their name. The Apex class that I have written for this purpose returns "Platform Integration User". An answer to another post says to use a pre-chat form. Is there any way to get the logged-in user's details without having them fill a pre-chat form?

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Browse other questions tagged or ask your own question.