I'm trying to get Einstein bot to display a closed message when someone asks to be transfered to a human and we're outside the hours of 9-5 and/or no agents are available.

Right now, if someone asks to be transfered and no agents are available, it abruptly ends the chat and states 'no agents available'. I'd like it to display a closed message w. a link to our contact page or email.

Has anyone else had this issue an figured out a way to resolve it? I tried adding a variable or entity but can't seem to find one for 'agent available'

transfer w/ no closed message


You can create a dialog to use as a 'No Agents' available message and add your message including your 'Contact Us' page and/or email. Once you've created the dialog, use the drop down button to the right of the dialog name (dialog settings) and select 'Set as No Available Agents'.

When someone selects or is directed to 'Transfer to Agent', it'll display that message if there aren't agents available.

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