I have live agent set up with omni channel routing. The default service channel for live agent is set up for live chat transcripts. I have presence status associated with live chat transcripts. I have a queue with live chat transcript as supporting object. I have a routing configuration associated with the queue.

When I try to transfer to agent, the request doesn't turn up in the omni-channel widget in the live agent console. I'm set to online.

There's a message in the bot chat window 'We're transferring your chat to another agent.' but it never transfers.

Any ideas would be great.


Make sure to add your agent to the same queue of snap-in. To check it, switch to classic, goto setup > Chat Button > >> Scroll Down to queue associated > Add your user there


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