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I have live agent set up with omni channel routing. The default service channel for live agent is set up for live chat transcripts. I have presence status associated with live chat transcripts. I have a queue with live chat transcript as supporting object. I have a routing configuration associated with the queue.

When I try to transfer to agent, the request doesn't turn up in the omni-channel widget in the live agent console. I'm set to online.

There's a message in the bot chat window 'We're transferring your chat to another agent.' but it never transfers.

Any ideas would be great.

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Make sure to add your agent to the same queue of snap-in. To check it, switch to classic, goto setup > Chat Button > >> Scroll Down to queue associated > Add your user there

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