I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different chat button (which is used only on our community site).

Is there a way in Einstein Bots to transfer to a different chat button? I know how to route to a different queue, but the queue I'm trying to transfer to can't receive the chat because they're on the other chat button.


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